For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

I purchased my LG refrigerator in 2013, 4 1/2 years later the compressor goes out. With the 10 year warranty still on it, I contacted LG. Dealing with their customer service department was a nightmare. To begin with, they had no service technicians in my area, then they give me three authorized service companies to call, all were either wrong numbers or they dont work on LG appliances anymore. LG had service technicians but had none a available. So whats the purpose of a warranty if you cant honor it?As Im searching the internet to read complaints on LG, I came across a site indicating a class action lawsuit against LG for their faulty linear compressors posted last month, so I searched more and learned there was a previous lawsuit. LG is aware of their faulty compressors yet they have no desire to help consumers get repairs. What am I suppose to do other than join in on this new class action lawsuit, which could take years. I had to toss out over $300 worth of food, purchase a mini fridge and deal with ice chests. And still without a fridge. I cant afford to purchase another frig right now. I will NEVER purchase another LG anything, phone, TV, refrigerator, washer dryer nothing with a LG logo. Their warranty is a joke as well as their customer service.

Purchased a new LG Steam dryer-DLEX3370W and washer in June 2018. Within 2 months of purchasing the dryer would not come on. Interior light would come on but electronic panel lights would not, so it is a bad board. Called LG for warranty service. Never received another call from them ever. Service repairman came 3+ weeks later with a front panel plastic part, knowing the dryer would not turn on. He threw the part in the box and stated LG sent him the wrong part. I stated I knew he orders parts not LG. LG confirmed this also. Said he would order a board and be back another day. I filed a complaint with him due to him lying about the part along with him not even opening the dryer to diagnose the problem. I have called LG every few days for 3 months now regarding the status. I am told pending. They asked for receipt of the purchase, I uploaded it to my claim. Then 2 weeks later asked for it again, uploaded it. Never in 3 months has anyone from LG called me to let me know the status. They refuse to give anything in writing also. This dryer has a lawsuit against LG due to the stream drawer and a house fire. After 10 weeks we finally purchase a new dryer and expect they would reimburse us due to not being able to find another repair company to come out to our area. They asked me to upload the receipt, I did, along with our Governors state of emergency in our county due to flooding in Texas, I did that also as asked. Today, 11/8/18, I called and spoke with a Supervisor in Executive Services who was not customer friendly, stated the claim had been denied last month! No notification, nothing! I asked for the address to send a small claims notification letter. LG Legal Dept, PO Box 24007, Huntsville, AL 35813. We will be filing a suit not honoring the warranty of a 2 month old dryer. FYI, a lawsuit was filed for a house fire due to the steam drawer.

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

I wanted a large tub so it could handle my king spread. I have the top loader and it works beautifully with little effort. Love that there is no agitator inside. The dryer also handles these large spreads and comforters.

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

Purchased a BRAND NEW Kenmore Elite 2014. Within 6 months, had a frozen drain which froze up the food in the refrigerator part. It was under warranty, so fixed without cost. I lost food though. In Jan 2019 the evaporator, compressor and dryer broke!! It would have cost close to 1,000.00 to fix, so I bought a service contract with Sears, monthly cost of 50.00 to cover all the new appliances I had purchased from Sears. It still cost 99.00 for the diagnostic. I lost food again!!! Now July 10, 2019 the evaporator broke again, not even 7 months old and again I LOST FOOD!!! LG you owe me for all the food I lost, in addition to lost time at work to be home so the repair people can FIX MY LESS THAN 5 YEAR OLD REFRIGERATOR.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I dont have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; dont always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Dont ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

I bought a washer/dryer from LG and after 6 months dryer smells like the clothes are burning and does not dry clothes. I called LG and they have the date I purchased the dryer which was within a year but because I could not locate receipt they would not help me. My new house could have started on fire. They were rude, kept putting me on hold and refused to help me. I have been running to the laundromat and now have to get a new dryer. Will Never buy anything LG. I was treated horribly.

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

On a 7 month old side by side LG refrigerator I have had 5 service calls in the last month and am again waiting for a service call. The first problem was the unit would no defrost properly so they put in a new computer board and then ask ME to take a hair dryer and defrost the unit (Only took 5 hours), then the next 4 calls concern the ice maker,,, I have had two new ice makers installed and neither work. When I finally got to talk to Theresa (a corporate supervisor) at 10AM I was told that I do not qualify for a new refrigerator and that I needed to call back tomorrow to schedule an appointment for repairs. (REALLY) I need to call back. I could not believe her. I have no had ice for three weeks and have now turned it over to Home Depot to resolve. Never Buy LG Products because their customer service does not exist...

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! Im not happy!

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I bought a LG front load washer, at the most, five years ago. It started making a horrible sound when it spun. My repair guy accurately referred to it as like a train. He said that the main bearing has gone out. He told me to get a Whirlpool next time. I asked him if he has seen problems with the LG washers and he said yeah, they arent lasting as long as they should. Given that I am out of work and also cannot get to a laundromat, purchasing a washing machine is not something I look forward to doing. So we are going to keep using it until it completely freezes up. I am extremely disappointed in LG and just hope the LG dryer will continue to function.

Our LG dryer stopped working on March 8th 2017. As of today June 2nd 2017 the dryer still is not repaired. After many attempts and replacing all the internal parts it still does not function. The LG approved technician (Modern Appliance of Jackson WI) and LG will not resolve the issue. They stopped calling and returning calls.

The LG-WM3997HWA washers drain system is bad and the dryer doesnt dry! I spoke to a couple of LGs support people and the first one sent out a repair person because the machine doesnt dry. The repair person found nothing wrong. I called again because the machine still didnt dry and LG was again going to send out a repair person... I then called the repair person and he said these machines never dry and that if he came again, he would just check the specs and the specs were correct. So I called LGs support people again and this time the lady told me that the machine only dries to 90%. In point of fact, it doesnt really dry. I tried it using half the wash load and I think that after hours of drying, it was wetter than when it first came out of the wash. I now have to buy a dryer. I have been trying to dispute this with Goedekers the company that I purchased this machine from, but their policy is once its delivered, its yours.It makes no sense to me at all that they sell a washer/dryer that doesnt dry. I have used these kinds of machines in Japan and they work perfectly. It does take hours, but the wash comes out dry at the end and you dont have to remove half the wash to get it that way. Also your design for the machines drainage is horrible. To have the water drain out so close to the floor makes no sense. I used a flat tray to catch the water, but it is virtually impossible to control the flow and most of the time, it makes a mess. This is probably the worst appliance that I have ever bought. At this point, I now have to buy a dryer to put on top of the machine because the reason I bought it in the first place is because my laundry room is tiny. The point is that they should not be selling this machine and the public should be warned not to buy it.

The LG washer WT7100C leaves a soap residue, lint, hair etc. on all dark clothes washed. I use a timy amount of liquid soap, on third brand, re wash with no soap on speed cycle and may come out with clean clothes. I called the company and they sent a repairmen out who has seen the same problem before, replaced all boards, checked all fittings, etc. all to no difference in cleaning. The washer is 15 months old and I would throw it if I could lift it!!! Just purchased a Samsung for another house I own and have no problems with it. A pleasure to use.

I bought a new LG washer and dryer from Home Depot. It has been the worst experience ever. The dryer has never heated so I called LG and they said it’s not vented properly. It is. One week later the dryer sparked flames over to the washer twice causing burns on the sides of both machines. I have talked to multiple people and supervisors with no resolve. They sent a repairman after two weeks and he told them there is a problem inside the dryer and the issue still remains unsolved. They are the worst company with the worst customer service I have ever dealt with. If you buy an LG good luck. I suggest anyone else.

I have just ordered a replacement lint filter for the second time since I’ve had my LG dryer. The top right corner lifts up and attaches to tops, strings, other clothing and rips them and destroys them completely. I’ve tried to ignore it on occasion until my kids start complaining about their clothes as well. I wish we could get compensated for the amount of money we’ve lost in having to replace items. I hope my next order for my replacement lint filter comes soon.

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

I bought the LG washer/dryer combo from home depot 2 years ago (DLG2051w,WM2050C). I noticed the clothes were still wet, with a puddle of water on the floor under the washer. The next day, I put a load in the dryer to notice it was not heating at all. $2,000, 2 years, wow! I will never buy anything LG again!

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

When you dial the control to hot or very hot on the washing machine the net result is warm water or cold water. The washer instead of delivering hot water, mixes cold water with the hot water and you get warm or cold water in any cycle. I have had the technician out twice and he said he cant do anything to make it change no matter how many parts he changes. I have it on audio recording. He said LG will not exchange the machine and I have to live with the problem. I paid $1,100 for the washer and similar amount for the dryer. I ran the LG dryer yesterday with one queen size comforter and after redrying it four times it was partially damp.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

We have 2 LG devices, washer and dryer, both less than 2 years old. Working great so far. The only thing we dont do is use the washers built-in dispensing system. We dont want to have any trace materials flowing around.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

Buyer beware before you consider purchasing an LG washer and dryer. I have owned mine for 2 and 1/2 years. Thank goodness I got an extended warranty on the washer, after 13 months I noticed that my clothes were not getting cleaned and most of the time there were dry spots where no water even got on the clothes. Could not count the times I have washed the load twice. The repair man is here again (on my $) and it does not look good. The dryer has never dried well, always have to dry each load several times. FYI, there are only 2 people in the family and most of my wash loads are very small.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

So disappointed with LG. Have never had a front loading washing machine before so in December of 2014 I purchased both washer and dryer pair. Right from the start the washer made loud banging noises. Was told this was normal for these new type of washers. Okay I thought. But 3 years almost to the date of purchase, I am stuck with a practically new washer that can barely spin due to worn bearings. It would be ridiculous to spend money on repairs... Probably around $500 I was told. I may as well buy a new machine. UGH. I just cannot get over spending over $1000 for a washer that I now have to junk. I do have an LG refrigerator that I love and have had for almost 10 years. PLEASE LG... Do not sell washing machines... Ripping off too many consumers. Rant over.

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

November 2018 I purchased a LG large capacity washer and dryer. We have several LG appliances in our home so I thought it would be a really good appliance. This washing machine is one of my worst nightmares. Water doesnt cover clothes. I have to lug buckets of water, dump them in and it still doesnt cover clothes. I put in dirty smelling laundry and get dirty smelling laundry when its done. Change of season clothes that are packed away for the next season are the worst. I changed laundry detergent plus add crystals, all kinds of additives trying to get clean clothes. It doesnt even agitate strong enough to clean clothes. For an expensive investment, its awful. Id be better off going to a river and beating the clothes with a rock. The machine runs as its suppose to but it doesnt do the job. I have invested in a very expensive bucket and Im upset. I want a washing machine that does what it was advertised to do. Give me clean laundry.

Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

I purchased a new LG washer WT1201CW and dryer DLEY1201W when we moved to a new home recently. In all my 50 years washing clothes, I have never had such a poorly designed machine. The washer is so deep that I have to half hang inside the machine to reach the clothes at the bottom (I am 54). The machine doesnt fill with enough water to sufficiently clean the clothes and I end up with spots and streaks. The dryer also performs poorly, not fluffing the clothes and bunching them so they end up wrinkled. I am very dissatisfied and will never purchase anything from LG again.Updated on 05/25/2016: I received a reply with only a portion of my complaint answered and the answer was ridiculous. I am posting this to warn others, dont purchase a top loading washer and matching dryer from LG. I am a grandmother and have washed clothes for many years, this is the worst appliances I have ever owned.

Purchase the washer and dryer about 3.5 years ago. The washer is leaking from the bottom, the tub and clothes stink, and the side of the dispenser is all corroded. All issues that everyone is having. This washer is a piece of junk. I am not even going to bother repairing it.

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

After using my hand me down washer that was 23 years old, we decided to purchase a brand new LG front loader. We purchased it at a Best Buy with the matching dryer in October 2011. Now February 2012, I had to have a service technician come out to repair the washer. When the washer tried to turn clockwise, it made a grinding sound not be able to spin. It did spin counterclockwise. Of course, the warranty ended three and a half months prior to this problem. The technician told me he reconnected the bolt on the inside and it should be good for a few days. He told me that he assumed that I washed large loads. Why wouldnt I wash large loads? That is why I bought a large capacity washer. Stupid assumption! Anyway, he told me it would cost $350 to replace and repair the part. As for it lasting a few more days, I put in a load of three pairs of socks and one t-shirt. It still grinds! So much for a few days. Also, Mr. technician, is three pairs of socks and one t-shirt a large load to you?

We have both a front load washer and dryer (Model WM0642H). Ive been reading the letters being sent for over an hour. I wish I had known about this site before I purchased any LG anything! The pump went out on our washer last fall. At that time, it was under the extended warranty. The tech came out and diagnosed the problem and ordered the part. In the meantime, we were going to the laundromat, at a cost of about $60 each time. I called the repair company after a week. They were still waiting for approval from the pump/repair - another $60 trip to the laundromat. I called after another week - still waiting, another $60 out the door. Finally, I called HHGregg for help. They contacted LG and finally got the ball rolling. Now, about 6-7 months later, the pump is gone again. How much money and how many trips to the laundromat will it take this time? My husband says he will just fix it himself this time, but you can get no help from LG. They will not give a customer the schematic.After reading all these letters, and from our experiences, we will never give another dollar to LG. Their products are not cheap dollar wise, but certainly are cheaply made. We are looking at refrigerators and were considering an LG. That will not happen! I cant believe I fell for the hype. LG appliances are rated among the best. Makes you wonder just how they got those ratings. It does not appear they were from actual customers!

I have a front load washer. I have no trouble with this machine, it’s easy to use, adjustable temperature controls which I like. Adjustable spin controls, excellent in spinning out, almost dry when I put them in the dryer, cuts drying time a lot. Takes only 20 to 30 min to dry large load. Impressive. Only one thing it has an extra water button for all cycles except for the speed wash cycle. Wish it had that. Regular wash is long which I don’t like. But washes great.

We bought the LG Steam Washer and the Steam Dryer, with pedestals in December of 2008 from Best Buy for more than $2,600. Were a retired couple, doing a maximum of 3 loads (not large) a week. 5 years later, the washer makes a horrendous noise on the spin cycle @ medium speed or higher. Some of the dryer cycles dont run as long as theyre supposed to (and the clothes are still damp). I called LG and they gave me the name of a certified LG repairman in our area, who told us that we needed a new rod and bearings for a total of more than $600. He said we were lucky it lasted this long!!! I called LG back to seek some other recourse, and a customer service person who could barely speak English said there was nothing they could do for me. I sure wish Id read the comments on this website BEFORE purchasing an LG. I will never buy another LG product.

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.LG informed us that since we had purchased an extended warranty, the POP company would look after us. We went back to the POP company and their extended warranty department told us that the dryer credit would be prorated and we would be given in-store credit to spend on a new dryer. We looked at dryers and to purchase a comparable dryer to the one we have now. The total cost, including extended warranty, is now another $706.00 over and above the credit we were given. We contacted LG regarding the dryer and the customer service rep told us they would not replace it since the LG warranty was up. The POP company will not replace it, but would give us the credit, take it or leave it.We did not cause the fire. We cleaned our machine diligently of lint. There was no lint anywhere other than in the drum area. They are removing the dryer tomorrow, however, I would like to prove to LG that this defect is their responsibility and the dryer, which is less than 5 years old, should be replaced. The downside would be it would be another LG product. We will never buy another LG product and I urge you to do the same. Because of the offshore parts problem with LG, any repairs that can be made can take more than 5 weeks and their customer service is unsatisfactory to put it mildly. Do your homework before purchasing anything from this company!

Do yourself a favor and stay far away from LG products. I purchased an LG Dryer and have had nothing but problems with the lint catcher/ filter ruining my clothes. The lint catcher does not sit flush and it will shred clothing when clothing gets caught on it during the drying cycle. As the dryer spins, the clothing catches on the filter and continues to twist creating a clothing tornado that tears and shreds clothing with the continuous spinning of the dryer.I have contacted LG on this and despite having a warranty and in addition, an extended warranty, LG states that they dont cover this issue and that I have to pay out of my own pocket for their design defects??? LG also told me that this was the first they heard of such a problem with their dryers and that I was the first person to contact them?? This is clearly a design defect that LG IS Aware of and has been for years - yet they do nothing and do not fix the problem or stand by their customer by their replacing the defective part. This is planned obsolescence. LG is making billions of of customers like us yet they do not stand by their customers or deal with known product defects. Do yourself a favor and purchase another brand of dryer. I know I will be NOT be a repeat customer.

I have a top load none agitator, extra water if needed. The dryer has a steam cycle, de-wrinklier. If anyone buys this product I believe you’ll be so happy. My washer has a lot of users so let’s see how it holds up.

I’ve owned the washer and dryer for over 9 years. Never an issue with either one. Washer and dryer performs well. Only drawback is emptying the water from the lint filter once a week. It’s low and bending over and waiting for the stinky water to drain can be a pain.

We purchased an LG Counter Depth, French-Door Fridge (LFXC24726D) from Costco 21 months ago. We have been working through Costco Concierge Service, LG and our semi-local repair crew. The problem was diagnosed with a major leak in the system. The local repair crew replaced the compressor, two evaporators, and a dryer. The repair lasted about 24 hours. On the subsequent return visit, the tech checked for dye leaks on all of their solder joints. None were found and the tech deemed the fridge as not repairable.This fridge is still under Costco 2-year warranty, and it has been tough getting the repair/refund resolved. LG warranty support sucks -- even with Costco pushing them. As of this writing, we have been living with this defective fridge for 4 weeks! If half of the prospective refrigerator buyers shopping at Costco, Home Depot, Lowes, and Best Buy had a clue about the way LG handles their customers they would never consider anything manufactured by LG product -- NOTHING!

I have had 2 service calls and still not fixed. The 1st service was replacing the sensor, 2nd was motherboard and next appt. will be all circuits/fuses on top of the washer which needs replaced from a continuous leak for long time that has caused rust and the serviceman was shocked when touched the unit. I have missed work for each visit, which thought would take care of the problem and be able to use the washer, month plus later.. Im still waiting for this unit to be fixed. LG is a name brand and it should be out of service this long without getting the washer replaced. I can understand if it were couple years old but this unit is barely over a year old. With all these problems this washer was a lemon from the get go and has never worked properly.When I purchased my first BRAND new washer, I did research and bought top of the line or so I thought I did. This has been huge disappointment and LG service center has been disappointment as well. This should have been replaced with a new one. As a single mother and live from pay to pay, this was a big purchase for me. I have 2 kids and laundry mat is the last place I wish to be spending my time and money considered my washer purchase was over 600 and only year old!!! Time and money and loss work time is VERY FRUSTRATING AND UPSETTING! I wish to buy the matching dryer but now Im considering different brand! LG make this right or I spread the word all over the internet media. VERY POOR RATING!!!UPDATE... 2 months later still broke. Will not replace or respond to my 20+ emails to resolutions@lge.com; lg.care@lge.com and website chat was absolutely worthless conversation and would not help me at all! Basically they are live chat with no phone or contact w/lg outside of chat room. So, not sure of their purpose??? ANYWAYS... LG does not care about the consumer. They will not reply! SMH!

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

We purchased a new LG refrigerator when we purchased our home in 2017. We had renovations going on and our right hand door was damaged/dented by a contractor. The contractor offered to replace the door so I contacted an LG recommend appliance parts and service place to replace the door. A week later they returned with a substitute that did not work so they said they would be back a couple of weeks when the correct door came in, that was October 2018 and I have been waiting ever since. All my phone calls to the appliance repair people end with them saying it still has not come in, it’s on backorder. At one point I called LG who confirmed the door is on backorder! Seriously it has been almost a year. Of course I had to pay the appliance repair person for the house call even though I told them the door needed to be replaced due to dents but they said that money would go towards the new door. At this point I am not sure I am going to get a new door. Had I realized we would receive such poor customer service I never would have gone with LG, we also purchased a 65” LG TV, and washer and dryer. I hope LG will help us with our dilemma.

We bought an LG washer and dryer set in November of 2010. The washing machine has had a foul odor since about a year or so after we bought it. We leave the door open, dry the gaskets, etc. It doesnt work, it still stinks! There is always water in the soap/softener dispensers and at the way back of them when I pull them out weekly to clean, they are moldy, yes, moldy dark black, slimy mold. For about a year we had been wondering why our clothes had these weird stains appearing and we pinpointed it to our washer about 6-7 months ago. Randomly, a load of clothes will come out with either gray grease-looking spots on them or brownish spots (looks like someone threw a Pepsi in the machine). The stains will not come out of the clothes no matter what we try. I dont even know where to begin with the amount of money that has been wasted on ruined clothes in this machine. We have done the affresh washing machine cleaner, just running the tub clean cycle that is on the machine itself and just tried running the machine through regular cycles with and without any soap. Nothing works! I have gone round and round with LG customer support and also a corporate supervisor today which all they say is try this, try that, we can get you in touch with a technician in your area at my expense of course! I just cant believe that the washing machine cost over $1000.00 when we purchased it and this is the thanks we get when we try to have LG help us. They dont care what we think or have to say and I brought up the point that I am one of millions of people with these problems (as they have had lawsuits over this) and I just want to come to a fair agreement for both myself and them and they just dont even care. Honestly, I felt like all they cared about was getting me off of the phone. They couldnt even so much as offer me a discount on a new washer or to pay a portion of the service on the machine to get it cleaned because they keep saying it just needs to be cleaned between the drums and that would be something a serviceman would have to complete, you wouldnt be able to do it on your own, etc. Dont make the same mistake that we did, never buy an LG FRONT LOAD WASHER! Go online, google their reviews and the lawsuits that theyve been a part of. Plus, the customer service reviews are terrible (which I have realized myself in the past two weeks when I have contacted them)! Go with a company built on service and value, not LG who has neither of these qualities!!

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

We bought the LG WT1701C washer and matching dryer for a new house. I started to notice the clothes werent getting clean, even on the Hot setting. I felt the water, and the in the Hot setting, the water was barely tepid. A service tech came to look at it and informed me that most of the new washer brands have a top temperature of 100 degrees. I was shocked to find this out. He did inform me that selecting a different wash cycle than Normal, like Bright Whites or Oxi Sanitize, will give you water thats hotter but those cycle times are longer.Also, in the Normal cycle, it seems that the washer takes more time to sense the size of the load than it does to wash it. Although I saw that it had no center agitator, I assumed the washer action would be similar to the old agitators. But I have watched laundry loads that swish back and forth but sometimes the laundry on top doesnt get down to the tub that does the washing. The agitation doesnt seem to be very strong. Again, selecting a different setting like Heavy soil, will create a stronger agitation.If youre shorter than 5 6, youll need a stool to reach the bottom of the tub. And be careful about inadvertently pushing buttons once your load has started. While reaching in the washer, I inadvertently hit a button that changed the setting. I could not go back or resume and had to start over. I was 2/3 through the cycle so it was very inefficient in water and electric.So far the dryer seems to work well. Although its a nice looking set, I would not buy it again. Even with some concerns about the smell in front loaders, I would choose a front loader to make sure that the clothes tumble enough to get clean. I believe this model has been discontinued but there are newer models with similar model numbers that I believe will have the same issues.

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

Have had a top of the line washer and dryer for 14 months. Washer has been frequently getting out of balance and stopping. It even did that when it was in tub clean mode, with no clothes in it!??

We had bought a washer/dryer combo LG top load machine through Costco and within 3 months the washer would not turn on. It was working fine one day and the next it lost all power. As advised we reset our breaker and reset the outlet, both were working fine. Called LG on 6/13 regarding the issue and was told within 3 business days they should have a technician out to fix the machine. We waited patiently till the 18th, spent about 10hrs between costco and LG customer service, to be told that the service was cancelled by LG. They put another ticket in and asked us to wait again for another service provider to come out. Waited again till the 22nd, still no communication of an appointment day/time, and called LG customer service to be told earliest appointment may be the 30th.My wife is a healthcare worker, and her laundry is piled up in the garage for the past 2 weeks and she is running out of clothes!! When we explained our situation to LG customer service supervisor Sarah, my wife was told there is nothing they could do. That we had to wait. When we asked to speak to someone above her, I was told there is no one above her she is the highest person I could talk to! We asked for a replacement since the machine was just bought on March 10, and was told by Sarah that we needed to go through Costco for a replacement. So we called costco who in turn says it must be done through LG. NEVER BUY LG PRODUCT!! All you will get is a run around on a new product not even 3 months old!!

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LGs customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next. There is no hierarchy, and no one gives a crap that your expensive dryer is crap. Run as far as you can from LG if you are looking. We are hoping our machine is running by next week so we can catch up on 10 loads of laundry while we wait for 10 days for parts. Very poor communication between LG and subcontractors as well. It’s so frustrating. We are going to talk to the Home Depot as well where we purchased as well. They should know they are selling inferior, defective products right? LG, step it up. If you own one, buy that extended warranty. You will need it!

We purchased our LG washer the summer of 2014. The washer worked great until we started noticing rust forming around the bleach dispenser. Now, every time I wash sheets or blankets they come out with rust stains! Subsequent washing does not remove the rust, therefore it is ruined. We have only had this washer for 6 years and considering that we have an Amana dryer that still works after almost 13 years (and was much cheaper btw) does not speak well to the quality issue with the LG washer.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

I purchased a front loading LG washer dryer combo with pedestals (Model WM3670HWA) at Lowes with extended coverage in late 2016. Multiple issues. Mainly UE ERROR CODE most all the time. Its not overfilled or a small load. Continued get worse. There is NO SPIN ONLY OPTION so the washer will wash forever, hours trying to spin out. At times I will have to set it through 5 or 6 other cycles till maybe finally spin out. This is insane. Clothes seem dingy, washer dispenser not completely emptying. Some water from leak at one corner at times. You can wash one load for hours. Using water and electricity. Service coming again. Not sure if its barrings or computer board on the UE error, other issues unknown. Dont waste your money on LG. Had hard time with service. Any finding anyone knows anything.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

Have an LG dryer and the drum has a big crack in it and by reading there is a lot of these cracking also. Mine has developed a crack and called to see about replacement and was told I have to purchase a new drum for it and the drum would cost me $110.00 plus shipping. Looks like we need to get together and contact a lawyer and see about a Class Action suit. Due to product not hold up. Let me know what you think.

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

The features and other pieces of this dryer are impressive. However, something as simple as a poorly fitting lint screen has made the machine a nightmare. Although I replaced the lint screen at least twice with the LG specified type, and tried any number of machinations, approx. 75% of the loads end up with a piece of laundry catching the right side (facing the machine) of the lint screen and the entire load (or a large part of it) getting tangled in a knot. The longer the dryer runs, the worse the tangle, and the more damage is done to clothing. So the choices are to watch the load run the entire time or resign yourself to tangles and throwing damaged clothes away. Product Services at the company has not responded to my complaints, hence this review.

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.Apparently, the entire process can take up to two weeks... so I am to go without a fridge for that long. I purchased a mini fridge, but I’m sure LG will not be reimbursing me for that either. As well, LG ONLY reimburses you what they deem the refrigerator is now worth, since it is 3 years old. Yet, I have seen statements by LG in warranties and online that are misleading about this “replacement”.Lastly, I have a dead, large refrigerator sitting here and no information on LG picking this up. Even if I wanted to go buy a replacement prior to LG getting through their long approval process AFTER the tech explained it all, I can’t!!! I am single and have no way to remove it. LG - You owe me the money that I spent on this refrigerator just 3 years ago, plus the cost of the mini fridge I had to buy. And you need to remove this worthless fridge this week! I have never had so many issues with a refrigerator (even 10yrs old), much less all of the trouble I’m having to go through for this lemon product I was sold!Original review: It seems my refrigerator will fall under the same bucket of consumers that have started the class action lawsuit! I bought the LG Side by Side Refrigerator in Stainless Steel in May of 2016. It has suddenly just stopped cooling. Opened my freezer to find melted food all over and had to throw out hundreds of dollars of food from the freezer and fridge!Contacted LG on Saturday and they said I only have warranty to replace for 1 yr. Some parts are warrantied for 5 yrs and some 13, though. The rep was scripted and seemed annoyed if I asked any questions about best temperature, etc. So, not a great experience with their customer support after their appliance fails after only 3 yrs! She did give me a “courtesy” one-time free service call. But, who knows how much it will cost in the end, nor how long parts will take.I’m fairly certain the compressor went bad, due to the symptoms and fact that coils are cleaned. The model I bought had the linear compressor - which I was sold on by Home Depot as being great per warranty and reliability. Upon now reading the class action suit that’s ongoing... the issue is these linear compressors failing at 3 yrs on average!I will never buy an LG appliance again! I bought their washer and dryer and the dryer stopped working in 1 yr and 1 month after purchase. That also required repair and I was without a dryer for over a week. I’m single and facing upcoming lay-offs at my job. In all my 44 yrs, I have never had any issues like this with a refrigerator, or dryer (even at 10+ years!). I have already lost money from all my food going bad and expensive medication for my pet has also gone bad! LG can’t get anyone out here until Tuesday. They need to do the right thing for customers that experience this with faulty parts, or appliances... without a lawsuit, or hassle!

This review of LG washers is more a review of LG customer service and a warning to prospective customers. I have owned my LG washer for about three years now. It has True Balance, a feature that consumes water in an attempt to balance the load. The washer is absolutely level. However it rarely completes a load because True Balance is unable to get the load balanced enough to get through the spin cycle. So I have to turn the water off. Balance it by hand. Then maybe it will get through the cycle. Often the items are too soaked to put in the 30-year old Kenmore dryer. So I have to hang them.My water bill has increased 25% since getting the washer. Have complained to LG. Initially they told me to level the washer. Now they just ignore me. Apparently because I (a person who has tested at a mechanical level in the upper 2% of the population) am unable to level a washer. I was however able to rebuild the Kenmore Dryer twice to keep that running. Thats not a recommendation of Kenmore because Kenmore isnt Kenmore anymore.

2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

I purchase the LG High-Efficiency washer and Electric dryer in 2011. For the past several years the bleach dispenser has become increasingly rusted, and now it is to the point where the clothes washed when the bleach dispenser is used are coming out with rust stains. I thought it might help if I left the washer top open after each wash to allow it to dry out, but this has not helped, and the top is becoming so rusted it will soon be unusable. The dryer no longer completes a full cycle on most of the settings - it will begin and then shut down within a few minutes. I am very disappointed in this product and will not purchase another LG set again.

LG Sensor Dry - The plastic frame on the lint screen never fit right, clothes get caught on it and spin around each other and stretch out of shape. I had to hang dry any tank tops and anything with spaghetti straps. I just dried a load of clothes and 3/4 of the load came out in one large twisted heap -- 3 pairs of dress pants, 6 shirts, two pairs of sweat pants which were worn once and one nightgown is totally stretched, ripped and ruined. If you are considering buying LG dont!!! We also own the partner front loading washing machine and it is ruining our water pipes. Weve lived in this house for 20 years and never had to get pressure relief valves before to stop the hammering in the pipes caused by this washing machine. Life may be great for this company, but they should change the name of this company to LS -- life sucks!!

I purchased washer and dryer (LG waveforce topload) from Home Depot last year and making such a big purchase was quite scary. I could not more disappointed!! As I write I am going into 3 hours on 1 load of towels and a few baby items! Seems like every other load will constantly give me the UE code during spinning, doesnt matter how many times you adjust your clothes. I mean who really has time to stand there for over 3 hours adjusting clothes! This is insane! I have had servicemen from Home Depot come out 3 times over the last year and NOTHING has changed. By reading the other reviews I see I am not the only one, which brings little comfort as I pull my hair out and pack my other bedding to go to Laundromat so I can go on with my day. Shame on you LG for deceiving us public in not only thinking we were getting a good product but also saying its energy efficient and for wasting my money and another day off!!!!

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

I have owned the LG Inverter direct drive washer and dryer for approx 3 years. I have absolutely hated the washer from almost day 1. The dryer works great no problems. The washer on the other hand I cannot stand. My clothes come out dirtier at times then when they go in at times staining clothes, clothes DO NOT come out clearly not clean. White I have to over bleach and sometimes wrecking the clothes and put them on extra long soaking cycle. I cannot express how much I hate this washer. I would rather go to the laundromat except for the convenience. I wish I would of read the reviews before purchasing. Im glad to see Im not the only one with the same problem - I was beginning to think It was me. When I complained to my husband he just looked at me like I was out of my mind. I washed my bedding this week and put the (clean) or was suppose to be clean back on the bed I pointed how disgusting sheets looked worse than before they were washed. Please save yourself the hassle and HEADACHE - DO NOT PURCHASE the LG TOP LOAD WASHER.

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

The lint cover protrude into the dryer instead of sitting flush. This protrusion causes the damage to my clothes and can also cause the additional buildup of lint. Which is a fire hazard. Very unhappy! After reading a ton of reviews sounds like I am not the only unhappy customer.

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

My wife and I purchased a brand new LG washer and dryer a few months ago and both of them are horrible. The clothes come out of the washer filthy and the dryer sometimes takes 6 hours to dry the clothes. LG service has been here 2 times and tell us to add buckets of water to the washer, use less soap and do small loads when this machine says it can wash a king size comforter. These machines are the worst I have ever seen and LG customer satisfaction is non-existent. We will never buy an LG product again. If there is a class action suit I would love to be in on it. Oh, and Best Buy where I purchased them was no help either.

I was so frustrated with my LG Front load Dryer we purchased in 2016 as after about 1.5 years use, the dryer started DESTROYING our clothing. Clothing would catch off the edge of the lint filter ending up in a twisted knot, shredded. I checked online for other people with a similar problem and found someone else experienced what I had. I had my husband take a look and he found a collection of lint stopping the filter going in all the way. He added a cardboard extension to the long narrow vacuum cleaner attachment. (Has to reach down 10 into the narrow channel.) We could not believe the amount of lint was sucked out. PROBLEM WAS SOLVED - filter goes all the way down. Hope LG has fixed this issue in future models.

First washer for me. Going to washaterias 55 years, not anymore. I researched item for years, paying attention to what was new, reading Consumer Reports etc. When I got my first home a few months back, I knew what to do. I set up alerts and bought the LG Direct Drive. Its spin speed lets me just hang clothes overnight with a fan, no need for dryer. OK, I couldnt afford a dryer so a faster spin cycle was very important. Machine is excellent.

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

We were charged $125 just to get a repair called in. We were lead to believe that this would come off our repair bill. Not the case at all. We had to pay an additional $240 to get our five year old dryer working again. We did like the repair guy however. I feel LG is ripping customers off and there should be a law against that!!

Purchased a set of Washer and Dryer from Home Depot. Just over the one-year warranty period, the dryer stopped heating. The service repairman was so rude I sent him away. I ordered a new heating unit online and fixed it myself and appears to be working ok now. The washer model #WT5101H top loading washer has never worked right since new. It continues to go out of balance when spinning and displays a UE error code. Then the washer will refill and swish clothes around for a while to redistribute the clothes and try to re-spin only to go out of balance again. It will do this a number of times and then just shut down. After doing some research, I found this machine was a part of a recall. I promptly called LG and got set up for a service person to come out and fix it. The fix was to replace the control circuit board. He replaced the circuit board and left only to find that the fix did not fix anything. It is still just as bad as ever. I called LG again and I ran a diagnostic on it with the phone and they said the circuit board is now just fine and their obligation of repair under the recall is completed but there is another problem with the machine. I would have to call for another service repairman to come out to fix it. My questions are this to LG appliance: 1) How can they possibly call this machine energy star qualified after running through so many spin cycles? Surely this is wasting a lot more energy than it could possibly be saving. 2) All this refilling and spinning is undoubtedly overburdening my septic drain field and wasting so much water that it is unbelievable. 3) With all the problems with these machines particularly with the spin cycle, it would seem to me that LG has a responsibility to provide a fix that works after all this machine cost over a $1K and it doesnt work and has never worked properly. I think my only recourse is to contact my attorney and see what legal remedies are available. Perhaps a class action lawsuit by all could convince LG to make the necessary repairs to make the machines to work right!! The only reason they get one star is that there is nothing lower! You could not get me to run fast enough away from LG appliances or any LG products in the future.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

Purchased LG washer/dryer set 18 months ago and it has to be the worst ever!! Washer: clothes come out partially dry, with new spots that it didnt have going in, lint from some unknown origin, still soiled. Steam dryer: turns off after 2 minutes and clothes still wet so we have to use timed drying. And dont use steam function because clothes come out soaked, yes, from the d-r-y-e-r. We thought we were getting the top of the line water efficient appliance and ended up getting nothing but frustration. Nothing efficient when you have to wash everything on bulky/heavy soil just to get it somewhat clean and then to add the need to wash several times to get them clean only adds insult to injury. Never again will I purchase another LG washer/dryer and wondering why they are not being held accountable for such a lousy product!!!