Wf t6017pc automatic washing machine - Hi guys! I purchased the unit since 2005. Its worth it. Been 10yrs yet it didnt give us headache. Until recently, I’m hearing this sound like there’s a coin or sharp object inside it while spinning. The sound is alarming. What seems to be the problem? Please help? Thank you.

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.

We purchased a LG dishwasher from hhgregg Feb 2014. May 2015, the dishwasher gave out. We thought LG products were good. We paid over $800 for the LG dishwasher. The technician who came to assessed the LG dishwasher was improperly installed. In reading the reviews 279 owners of LG dishwashers felt the LG dishwasher was a joke, poorly designed. We replaced a Magic Chef dishwasher, that was over 27 years old, and still was in working order. The stainless LG dishwasher looks smart, but in reality the dishwasher is crap. LG corporate office said they will not repair the 14 months old LG dishwasher and if we were not satisfied sue them in court. I will.

What an awful experience it is getting service from LG, they are the worst Ive encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldnt fix it but most likely he didnt know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesnt appear to apply to whats wrong and he says that LG dont have a compressor to supply him? Ive lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

I purchased the LG LFX31925SW/04 in May of 2013. Within a very short period of time the compressor went and it stopped cooling. The part was replaced and covered by warranty. The ice maker had problems freezing up from the very get-go. I just learned to take a spoon and open the compartment in the door to break it up. The door must not keep it cool enough to remain frozen. There are only two of us who live in this house so its not being opened and closed frequently. At about year 2 1/2 the area under directly the ice make maker started rusting and became very unsightly. My husband tried to fix it and of course you can not get a professional finish at home. I called the warranty dept. of LG and they informed me it was not covered under warranty because its considered cosmetic! I would not agree, given that the poor design it what is causing this issue. The metal obviously on the front of the fridge is not rust resistant. It now looks like it came from the local thrift shop. We live in an air-conditioned home with low humidity. UGH! The refrigerator door on the right side is now not closing and it must be another design flaw because it is mentioned repeatedly online as an issue. The cost of the French door refrigerator was $2400. And that was 5 years ago. I bought the microwave and the dishwasher at the same time. They have functioned ok, but I would never buy LG again given my experience with the product and the customer service!

Ive had 5 authorized service calls to repair/replace my ice maker. It is still not fixed. I missed 5 days of work and lost 2 freezers full of food. I paid for the first 4 calls. LG now is paying for this 5th call. Today, the tech today simply wants to replace it again. Of course he didnt have any parts on hand even though LG assured me he would so I wouldnt have to wait for parts and miss more work for the tech to come back. The ice maker design is defective. There are many complaints online and there have been lawsuits about their refrigerators. LG refuses to refund the purchase price of the fridge or replace it. Their support team doesnt have authority to rectify the situation and the supervisors keep stalling.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

My washer is 1 1/2 years old. Just before it went out of warranty, I noticed the bleach dispenser was starting to rust. I called LG and was told not their problem and if I want someone to look at it I have to pay for a repairman. I told them NO WAY. I would be glad to send pictures, still they said no. A couple months go by and I start to notice rust spots on my clothes so I called back this time. I was told there was a recall and they would fix that first then look into the rust problem. Repairman comes and just like everyone else did not fix the unbalance problem. I insisted on him taking pictures of the now very rusty bleach dispenser. After many calls, they finally agreed to fix. Well see. They are due here this Friday. This machine is junk!!!! I welcome a class action suit!!!!!!

Purchased LGs gas oven, in part for its brilliant blue interior. Well within the first year of use, the interior base shelf had corroded, as if some solvent had been applied to remove the paint. Since I never bake citric foods (no lasagna, no fruit pies), I could not explain how this ugly disfiguring of the interior of the oven could have occurred. Running ones hands over the surface, it feels like sandpaper.Additionally, the internal temperature is approximately 25 degrees off, based on an oven temperature gauge purchased to check the ovens accuracy. Both of these problems bring into question the overall integrity of this LG gas oven. I would not recommend anyone purchase an LG appliance.

My LG washer (WM2140CW) is 8 years old and making a funny noise. I call a few repair services and they stated they cant get parts for LG, I had to deal directly with their network. I found the number for support in my area (Ottawa, ONT) and called. No one answered and I left a message. I did not get a callback so called again, same message service, same no response. After numerous calls I gave up. If a company is going to restrict trade by limiting their replacement parts they better have a good service. LG missed the boat, I will never buy a LG product again, nor should you. Fair disclosure, the washer worked fine for 8 years, its the support network that is broken.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

Our $3000.00 LG refrigerator (lfxc24726s/02) started having problems just after the warranty expired in January 2017 and between waiting 3 months for parts then another two weeks because part replaced did not work and a day later the door is now leaking water. Called LG to voice our concerns with their quality and mentioning I have all LG appliances in the kitchen they dont really care. If you are in the market for a refrigerator avoid LG all together. Many more choices and better quality at this price range!

The washer shakes the whole house. It is terrible. It is level and still jumps all over the room.

Been without a refrigerator for 2 months and LG doesn’t care. Shipping the parts takes forever and they don’t care about their customers. I called them many times. Living in AZ without a refrigerator is non human. Why do they charge so much and then not care. So sad. Will never buy LG products again.

I am not one to leave reviews for products... especially negative ones. But I have been so frustrated with our customer service at LG that I figured this was my only recourse. We have an LG refrigerator that is less than four years old. We paid about $2500 for it. We kept the one year warranty that came with it when we purchased it new. Within six months we had to use the warranty because something went wrong with the ice maker. It was frustrating that we had to wait about a week to get it fixed, but it was fixed with no cost to us as it was under warranty and all of the service and product was covered.Since then, the middle plastic drawer in the freezer broke and we eventually ended up just removing it from the freezer. Most recently our ice maker stopped working and eventually the refrigerator stopped cooling. After making no less than six phone calls to customer service and following their trouble shooting, we finally had to call a local service provider. The problem was that we could not find anyone in our area who worked with LG. Literally every place we called stated that LG was difficult to work with and their systems were difficult to diagnose. We found an LG certified technician about 45 minutes away but they wanted $200 plus mileage to come out and look at it. (Our one year warranty was up, so the only parts covered were the compressor and coils. Service was no longer covered).After making several more phone calls to LG, they told me that if I could find someone to look at it, then they would work with that technician to help us get it fixed. All I needed to do was to give them the contact information of the provider that we were going to use. Even after I did this, they told me that it would take 3-5 business days for them to approve the technician (at this point it has already been 4 weeks without use of our refrigerator). I asked for a supervisor and the policy was that they could not give me the direct number of a supervisor, that I had to wait for a phone call in return. I am a physician and do not have access to my phone during most of the day. When the supervisor did call back, she did not leave a return phone number, nor did she answer my question and instead, just reiterated that it would be 3-5 days for them to approve our technician.When the technician did come out, he discovered that there was a blockage within the sealed system that was causing the Freon to not move freely throughout the unit. His recommendation was to junk our refrigerator because he would have to completely take apart the sealed system and stated that this was too difficult. In his words no one in their right mind would take this apart and fix it and left it up to me to deal with LG because of past experience, he would not work with them.After more phone calls to LG and them refusing to provide me with the service department number (citing privacy policy), their solution was to call an LG certified technician. So I was back to calling the person who charged $200 plus mileage (the only one I could find within 60 miles who would come look at it). When I spoke with the technician on the phone, they indicated that they do sealed system work because LG wants to uphold their warranty. It was going to be a minimum of $400 to take apart the refrigerator and could be up to $1200 because it was so labor intensive. Keep in mind, that I spoke to several technicians who stated that they would total it, but the LG certified technician was the only one who would do the work.We have decided to just junk our refrigerator and buy a new one that is NOT LG. This is ridiculous because our fridge is less than 4 years old and we have already had these three major issues. In all of the phone calls to the LG customer service department, not once did I get any empathy or an apology for what we were dealing with. Not one customer service representative offered an alternative solution. They provided only barriers for us to get our refrigerator fixed. As I shared our story with our friends and family, we heard other experiences of very poor customer service and products through LG and we will never buy an LG product again.

Updated on 01/08/2019: After two failures and unsuccessful repairs, Asurion sent another repair company over. The repairman walked into the house and said I know what the problem is already as he heard the compressor groaning in the kitchen. After conferring with his boss over the phone, I was informed that they no longer will do repairs on LG products because LG does not pay their invoice. So not only does Home Depot continue to sell this junk, but the repair shops that would handle the extended warranty repairs will not work on LG. A couple of weeks later, Asurion (out of the blue) called and said that a reimbursement check was being sent. Could that be due to the class action lawsuit recently filed nationwide against LG?? So we got the check, disposed of the LG, and bought a KitchenAid that sits quietly in the kitchen, keeping things cool and keeping us composed. OH, and never a word from LG through any of this business.Original Review: Two Compressors in Two Months...LG is junk: We purchased this LG from Home Depot in December of 2016. It had great features, was very attractive, and large capacity. In November, 2017 we returned home to find the kitchen flooded and the fridge was warm. We called the Home Depot warranty company and a repairman came out two days later. They didnt have local repairmen so he came from 60 miles away btw. He said it was the compressor and he said he replaces LG compressors on a regular basis. Ultimately it took him 3 weeks to obtain one due to LG being out of stock on compressors. He installed it and the warranty company gave us a food reimbursement check. Two days later, the same thing happened! Spoiled food. Flood. Repairman showed up again and repeated the slow ordering process. Home Depot sent over a small dorm fridge just in time for Thanksgiving. Now the compressor is again making noises. LG is totally unresponsive to this; they would rather the repairmen make the repairs for them, that they are too cheap to do upon manufacture.

LG WM3987HW purchased 11/28/2011. It collect dirt around the gasket because it is some problem with drain and also has terrible smell, very poor ventilation cause mold. Use different cleaners to clean gasket but some places under gasket impossible to reach and this dirt attach to clothes during washing cycle. Have 5 years warranty. Try to get technician but they told me I just have to clean dirt. Never have this problem with top load machine.

I purchased a L.G. refrigerator model # LFXS29766S approximately 5 years ago. 2.5 years after purchase it completely failed and stopped working. We waited approximately 3 weeks for it to be prepared and life went on. Now 2 years later the same problem has occurred and my family is once again without a refrigerator. This time however dealing with the customer service department had been horrible. I have now been without a working refrigerator for 3 weeks and have not heard from L.G. once. I have spent several hours on hold on many days just trying to get some help. Completely disappointed with the products life span. You cant sell a product for nearly 3,000 dollars and have it not work. Based on the current situation I find it difficult to believe that I will EVER purchase a L.G. product again. Currently Ive been placed on infinite hold because I asked to speak with a supervisor. Thanks Shawn/Sean # ** for your amazing lack of help and waste of time.

I have had the service man come twice to repair my LG HT5101HV washer and the first time was for the software upgrade required by the recall. I thought it went well until I started to wash my comforter and found out it would not stay balanced no matter what I did to alleviate the problem. It took me over 2 hours to finish that load after manipulating it until I got it to finish. Wasting water galore on trying to rebalance it until it would spin dry. Also I didnt realize it but LG purposely slowed down the rpms on the washer that was rated at 1100RPM to max at 700 rpms. which to me is not high efficiently.So I continued to use the model and started to read reports of what the new software did to the washer. In my honest opinion these washers should all be recalled and replaced. They are not high efficiency anymore. They use water excessively and dont even wring out the clothes as dry as they were advertised which is one of the reasons I bought this model. Yes I liked the machine BEFORE the software upgrade and didnt have any problems with it but for safety reasons I called LG to fix it but wished I never had. The washer was fine except for the plastic support constructions and if you just load the washer correctly you would never have had a problem with it on that issue.Now I have to deal with LG on the fact that they said they cannot fix it and am waiting a call from their rep on the next step in this process after nearly a week of waiting for that call. Needless to say I am NOT a happy camper right now and want this corrected immediately and oh yes, I do not want another LG product after this episode. I just hope they will refund me my purchase price and I can go buy another brand and now I not sure what to buy anymore. I know that I had trouble with other brands before this one. Any suggestions? And raise cain if you arehaving the same problems with the new software upgrade. All I get now is a uE when it spins and it was even doing that when I was trying to clean the basket. That is not even reasonable...... DONT SETTLE for less than what you originally pay for and let LG know you are not happy with the upgrade on the recall.

I must agree with the reviews Ive read on this site. I purchased my LG washer and dryer in June of 2016. If the fact that it takes forever to clean my laundry which doesnt come out clean, it produces a terrible smell! At the floor level there is a drain and filter which instructions advise to clean monthly. It is hard for me, at 70 yo, to get down on the floor on my belly to clean this contraption, but it must be done. Draining the nasty water from this little hose (about the size of a pencil) is more than a notion. I agree with many others that for what I paid for this machine, I should have gotten a better product. I will never purchase another appliance with the LG label. Any others have experience with this smelly filtration system???

The washing machine has a large tub with no agitator that can do huge loads and can be opened during cycle if needed unlike front loaders, so far so good. I have the matching dryer and find the lint trap lets lint through so I hope that is helpful as well.

I bought a 4 door LG refrigerator. Its a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.It does have a drawer at the bottom which is nice but it would have been a better design if it would slide out when only one door is open on the refrigerator. You have to have both doors open to utilize the space. The same with the right side drawer that holds produce. You cant get it open all the way before the left edge hits the center strip of the left side French door. I have only had it a month so will have to do another review after 5 years. This LG is a replacement for a 4 1/2 year Samsung that had constant problems with the ice maker freezing up.. I Will never buy Samsung products again. Their Customer Service is atrocious.

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

Purchased the Refrigerator in October-2016 after we flooded. The refrigerator stayed in its box that it was delivered in until December 2016 when it was installed. In April-2019 the refrigerator quit cooling and we lost all of the food that was in the refrigerator. We called and reported it to the company and made an appointment for someone to come and look at it. No one showed up for the day we set the appointment in which my wife stayed home the entire day waiting on.We called that evening or the next day and was told it would be the next week before someone came out because the part wasn’t in. The question at that time was what part was ordered because no one had been out yet to see what was wrong with it. Someone did show up the next week and changed the compressor out. Since then the refrigerator makes a loud noise when the compressor kicks on. We have called back about the noise and someone came back and looked at it and thought he fixed it. It still makes the loud noise and we have called again but no one has come out to look at it again.

Our LG bottom freezers ice machine works sporadically. It was not cooling properly, so we called our extended warranty representative. A technician was sent. He said he couldnt fix it, left and we heard nothing from him or the company. We called the warranty company again and they apologized, sent another companys technician, said he found what was wrong but had to order parts. This means we had up to a week to receive the part. In the meantime, we had to throw away all the food in the fridge and freezer. We were partially reimbursed for food loss (around $300.00 for food). It hardly covers the food replacement plus the times we had to eat out as a family because we had no place for perishable items.The parts finally arrived (motherboard and defroster). There was an error made in the part ordered and we were told that they would have to order the correct one (it was part of the defroster system). I was told that in the meantime, we should turn the unit off at night and turn it back on in the morning until the part arrived. YOURE KIDDING ME! I said. He was very serious. This technician was abrasive and spent more time defending himself, and had little empathy for our circumstance. It was especially frustrating for me because I had to stay behind to wait for the technician while my family left for a 2-day family trip.The part arrived and it was installed. Within a week, the fridge would not cool again and the ice maker stopped working. We had to schedule another technician to come look at it. It took several days. The food went bad and we had to get rid of everything once more (and more eating out!). The next technician, different company, looked at it and said the compressor was broken and that we had a freon leak. Said he couldnt do much because an LG technician had to look at it to verify, plus he did not have the parts and may have to be ordered. This means that the LG technician may show up, check to see what is wrong and THEN order more parts. Im looking at another two weeks before anything happens.All this has happened over the last month and a half (since early May). The fridge is only 1.5 years old. Weve been talking to the service company all this time and they keep saying they are sorry, but they have to go through their procedures. They cant seem to realize how uncomfortable it is as a family to go without a refrigerator. I called LG and they asked me to have the warranty company call them so they can find a resolution. Im so sure. How am I supposed to get them to call? I have not called the store where I bought it from - Hope Depot. Maybe I should and start looking at a small claims court. Ive never done it though.All I can say is that the product is inferior and customer service has been unsympathetic and incapable of fixing our refrigerator. Theyve probably spent more money sending us technicians and probably should have replaced from the start. Needless to say, we are very unhappy at this point.

We have not been at all happy with the services which LG is giving us. We have bought an LG Side by Side refrigerator on 22.10.2011. Just a month after, the power capacitor has gone faulty and now there is nobody that can provide service to get this changed. I am sorry, if you cant serve the customer a month after, how can we expect in getting your services a year or after years? The scenario is this that I lodged a complaint against my fridge not working on Friday at10:40 am and your representative confirmed that the complaint will be attended in 24hrs as per their script. Then on Saturday, I called them around 12:30 pm mentioning that I didnt receive any call nor your service. So your representative confirmed that they are sending our request on urgent basis to the service center and we should hear from them in the next 2-3 hrs to which we received a call from your service guy and he came to attend the call. However, he confirmed that the capacitor is not working and this needs to be replaced. We mentioned when we can get this done, to which he confirmed in a days time since they are open on Sunday so he will try to get this fixed. We called him on Sunday. He mentioned this cannot be done today as he hasnt received the part from the company. We were not at all happy from the service and we asked as what is all this about and when it can be done and stuff to which he mentioned to talk to his senior and provided his number. We stated that the Seniors dont answer their phones at all. So we were correct on that, they never handled the complaint. Now when I phoned the service man as to check for the status, he mentioned please speak to the Manager as I am on leave today and I will not be able to help. What is the service? How do you expect your customer to sit quiet in this situation? We have been calling every time and not getting any service. I am sending this complaint in the editorial section of the newspaper against LG and I will ensure that we get the solution from the consumer court. I am from a service industry background and I am sorry to say this is not the work ethics you are following.

We purchased our gas range from Home Depot. The first range had a gas leak and home Depot replaced it with the exact same. Down the road the knob for the oven head broken. I called LG and mentions the broken oven knob and also mentioned that we had smelled gas coming from the stove. They sent out a technician to fix the oven knob but not check to see if the stove was leaking gas. We experienced natural gas smells on and off in our kitchen. So then I decided to call again and then they sent someone out to check on the gas leak. It was leaking gas due to a manufacturer defect just like the very first stove. This gas leak had been going on for about 9 months. LG has horrible customer service, long wait times on the phone and they do not care that this natural gas that has been leaking from their stove has caused health issues for all of our family members. The health issues that we as a family have experienced are lightheadedness, burning eyes, headaches, ringing of the ears, flu like symptoms, breathing problems and chest pains. After the repair of the gas leak we called LG to let them know we do not feel comfortable with having their gas range in our home after this being the second one that has been leaking natural gas. They did not care. They did not show concern. They were not willing to provide a new unit. The care of this company is not about the well-being of their customers. We have also had trouble with the refrigerator and dishwasher being stainless steel having rust on them. I did also bring this up during the phone call but they said thats not their problem. Not sure how you can call something stainless steel put your name on it and then say its not your problem. All of these experiences that we have had with our kitchen appliances happened within the first year we bought them. I hope this helps others make a informed decision on purchasing LG products.

We bought our LG fridge LMXS30776S 2 Door, 2 Drawer POS in Jan. 2015, It is a beautiful appliance, but beauty is only skin deep here, we paid $3200 bucks for this supposedly long term goods. First year had to replace ice maker and PCB board, and got no satisfaction from LG warranty, we went back to where we purchased it and they were able to get somebody to repair it for free, THANK YOU HOME DEPOT! 2nd year roller rack in bottom freezer drawer broke, again LG did nothing to help, this time they said, Oh sorry out of warranty. Thank you for buying LG products. Now it completely died but lights still worked, all the ice cream in freezer melted and of course the shrimp and salmon and our other frozen stuff went bad. Fortunately I have a 30 year old Amana 27cu ft side by side out in the garage (never been repaired since new). We were able to save most of the refrigerated items and just a few of the semi-thawed frozen items. Here we go again!!! Called customer service and they said in broken English like Chinese or something Asian and told me call an authorized LG service tech in my area. I contacted a local repairman, they came next day after waiting over a week for LG customer service to respond (Pitiful). He diagnosed the problem as the compressor was bad. $75!! Really? 2 years old and the fridge dies? I asked him candidly if this was an ongoing problem, his response was he does about 3 per week and keeps LG replacement compressors in stock... Wow. The repairman came back next morning with new compressor in the box and cut out the old one and soldered in the new one, did a very nice clean job too. No charge for compressor but $275 installation fee for a total of $350 bucks to fix a 2 year old top of the line fridge. I sure hope there is a class action suit brewing soon, its not right to have a new product repaired 4 times in 2 years with one of the repairs being a new heart for the fridge... A seriously flawed design in this new type of compressor called Linear, I also lost confidence in the other LG stuff I bought, new Dishwasher, new Range, over the stove Microwave, Washer, Dryer. This company has me nervous now thats for sure. I should have stuck with my old favorite Whirlpool, but to us its a $9,000 mistake I wont make again on any LG product no matter what it is. Caveat Emptor.

Updated on 08/10/2019: UPDATE 08/09/2019 update: For those of you keeping score this is repair attempt number five. We still do not have a working LG refrigerator. We purchased our LG refrigerator in August of 2017 for $3000, stop working on June 22, 2019. THIS UNIT IS NOT REPAIRABLE! This company can care less that we do not have a working refrigerator! This has put so much hardship on me and my family.POSTED 08/01/2019: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling.My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **.Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.Original review: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling. My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **. Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.

I am buyer of fht1409zwl model, paid 38k INR. Biggest drawback is washing quality. (Reviewing after 15 day use) When I compare with my old top load washing machine it not even near by it. Second drum size for 9 kg are same as 7 and 8 kg. When I ask same thing from their representative they say their inner motor is differ, motherboard is different. Practically you cant put 9 kg cloths in one run. Waste of money for 9 kg. I am not writing this because of 7, 8 and 9 kg drum issues, but due to washing quality. I use other products of LG. They are extremely good, but not in case of WM. I dont need this product anymore. I love to use old one. BTW I am using other LG product like TV, refrigerator and they are working awesome. Not posting because of any hate feeling but my genuine problem.

Bought a LG Dishwasher, LG Fridge, and LG range. All look very smart! Dishwasher ran for 6 months, then noise started. Engine issues. Fixed on warranty. Broke again. Advised to replace unit after it failed again after warranty. Fridge plastic rakes broke. Replaced on warranty. Cheaply made poor design. Broke again after warranty. Last night the light/control unit caught fire and melted the inside top of unit. Temp was very hot and filled with smoke. Found out from former service company that there is a call back due to fire hazard. They service all major appliances. They will not service LG. Called LG. They did not offer much until I raised the service bulletin. Range: electronic board fried and was replaced on warranty. Now off warranty, two elements are burned out. Called LG and asked for parts. Refused. They will send a repairman?

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

My LG washer is awesome. Clothes come out perfect and appear new even after several washes. The different cycles accommodate your every wash need. Tub cleaning cycle is easy and perfect for maintenance. Great product!

When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still dont understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude. I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFES GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesnt get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

I purchased an LG refrigerator. It was the four model. I took it home and it didn’t work. LG sent out a tech. The tech broke it even more. I told LG to send out somebody from a different company. A guy came out about 10 times. Then I finally told him that I just wanna get rid of it. He got in contact with LG, LG told me to send over a letter with a stamp on it from the inside of the fridge. I mailed that off a couple of days ago and Im just waiting to get my refund. Now, I’ve got a broken fridge sitting inside of my kitchen that I have to somehow dispose of.

We have had this machine for almost two years, but being very busy in our lives have never actually watched the machine go through a full wash cycle, until I did it just recently. I put an average load of clothes in it and started a normal cycle. A little later I looked in to see that the clothes were only about half-immersed in water during the wash. Clearly, this was not good. I see that many people online have complained about this same problem. I find that the washer will only truly fill if the Bulky/bedding cycle is selected. Otherwise it simply will not put sufficient water in the tub for a proper wash. My fix to fool the machine is: start the load on Bulky, wait till it fills to the desired level, pause, change to normal and proceed. This will not make the rinse cycle fill up, but if you happen to catch it you can do the same for rinse. Sort of makes a joke of this high-tech automatic machine doesnt it?

Love the door compartment with Interior lighting and the outside window. Also love the pullout freezer on bottom with side by side refrigeration on top. Seems roomier than others with four drawers and multiple shelves. Shelf configuration options are helpful, and this LG seems more convenient for use on a daily basis. The stainless does show dirt or spots on the exterior, but it cleans easily with stainless cleaner. The beeper that sounds when door is inadvertently left open is also a plus. Ice maker works pretty well w/ crushed and cubed options. Have not used all the bells and whistles as a “Smartfrig,” but very satisfied overall.

Bought the washer all expecting a long lasting machine - 3 years into the proud ownership - the rear tub bearings went bad, I called over 25 people who work on washers. Found 4 that worked on LG, the bearing in the rear of the tub is worn out - don’t sound too bad, can’t get the parts - can’t get the tub rear assy either. So here I sit with a washer ornament in my basement out $2200 in the washer with the stands and no parts are available! This is a ripoff! The company should be made to repair these washers for this money. This is serious funds out. Not to mention the repair to this is $390 for the rear tub assy and the labor of $400. Almost $900 in this washer!

This refrigerator is the worst piece of crap I have ever purchased. Dont get sucked into purchasing one of these. It breaks down constantly and all my food is ruined. I have so many repair bills, I could have purchased a new refrigerator by now.

I chose LG because of the price and the amount of shelves options for water and ice dispensing and more. Also I think the salesperson did an awesome job at telling the features on the fridge. I dislike the amount of money it adds onto my bill at the end of the month though. Also I do not like how the steel on the fridge is super easy to scratch. But I like the amount of ice dispenser options it has including cubed crushed and some others. In addition I like the taste of the water because of its awesome filtration system.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.

My LG WT120C top load washer is constantly showing unbalanced load. It has a 4.3 cu. ft. capacity but wont wash more than just a few items at a time because it wont spin out. It took close to 3 hours to do 1 medium load of towels and whites because it could not and would not balance the load. Even manual redistribution would not work. Worthless machine. Had an inexpensive Speed Queen that was 10 times more reliable than this one. Should have kept it. Will never buy another LG washer.

I purchased an LG front loader in the last quarter of 2012. In late 2013, the door gasket started leaking. I called several local repair shops who stated they would not work on them because LG did not stand behind their appliance replacement parts. I ordered the gasket and replaced it myself. Now in June of 2015, the door gasket is leaking again in the exact same spot. This is a poor design and I will never buy an LG product again.

Since I bought the unit in October of 2015 I have had nothing but issues with it. After installation the convection fan was hitting the unit causing a loud scratching noise. LG sent me a different blade which wasnt even the right one. Had to wait another week to get a new blade sent. Now the machine will not preheat. Does not show an error message. It just shuts off and sings a nice happy tune to let me know the unit is a piece of crap. I would not recommend this stove to anyone. If I could return it I would. Customer care is anxious to help you out by charging you $380.00 and a wait of 2 weeks to repair. I have a family of 4 and without a stove its hard to cook food. They didnt seem to care just offered me another option for 265.00 with the same waiting period.

Purchased a very expensive LG washing machine. The leak had been ongoing for a couple of years and was caused by a very cheap neoprene gasket (20p to replace) behind the soap draw, this in turn leaked onto the main PCB at the bottom front left of the machine causing this board to fail with a loud bang. The reason why I am not going to buy an LG appliance again is two fold. Very well made appliance (mostly) yet a small cheap component failed after just 2 years which then lead to a major component failure with no real noticeable warning. Replacement parts are as expensive as a new cheaper machine. Customer services is diabolical I had to email the UK CEO just to get customer services to call me back and yes of course the problem was denied (despite many other cases on the internet) as a known fault. Conclusion buy 3 cheaper machines for the price of 1 LG......... SIMPLES. This is known by LG customer services yet they choose to deny its a known problem.

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didnt read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support. When we requested the part, they said they needed an LG certified technician authorization code and we couldnt order the part because my brother-in-law was not a certified LG repairman. They gave me the numbers of 3 certified technicians that were over 100 miles away because there were none in my area. After calling them to come diagnose the problem so LG would make good on the 10-year compressor warranty, they refused to come out because... and I quote... we dont like to work on LG appliances because they are a pain and good luck finding someone to work on it. Not to mention it wouldve been upwards of $500.00 for them to travel that distance just to verify that it was actually the compressor when we already knew that. So we called LG back and told them we couldnt get an LG repairman to come look at it but that we knew the problem so could we please just order the part. They were extremely rude to both myself and my brother-in-law and would not even let us order the part. So I paid almost $4000.00 for this refrigerator that lasted less than 3 years, and I have no right to access the parts even though the LG service centers in my area will not come to my home and diagnose the problem. We went on Sears Parts Direct and found the compressor for $250.00 thank goodness and my brother-in-law is installing it. I still find it ridiculous that I have to pay out of pocket for a part that is supposedly covered under warranty... but I will gladly pay that just to not have to deal with talking to them on the phone again. If you buy a super expensive LG thinking it will last, think again. And if the fact that the parts are covered under warranty gives you peace of mind and they will make good on the warranties... dont count on it. Moral of the story... dont buy an LG anything. Fingers crossed that my other appliances last longer than this one did.

Over time, the heat from the dryer has warped the plastic lint trap so that it doesn’t fit. The lint trap sticks up just enough for clothes to get caught. Because the dryer doesn’t shut off when this happens, it rips the clothes. I bought a linen bag for items with straps but the lint trap grabs anything- sweaters, button down shirts, shorts. I have spent too much money replacing clothes. I bought this product from Home Depot. I made the mistake of reading a Home Depot review. Never again. I’ll be buying a new dryer.

Our 2 year old LG refrigerator (LFX31945ST) stopped cooling. Called LG and they sent a link to troubleshoot it, and was useless. Called LG back and they had me do the Smart Sensor test over the phone, and said they saw that the fridge wasnt working but couldnt tell me any details and gave me 3 numbers to call for local company to come fix it... To be continued...

I have contacted this company over 20 times in the last 11 days to get my refrigerator that’s less than 60 days old fixed or replaced. Water and ice maker stopped working and then the unit stopped cooling. They want to keep “sending” Casper out here to fix it. No one shows up!!! Then make me wait longer. Lost 3000 for refrigerator and then lost 1000+ for foods and they just keep playing games!!! Lawsuit coming. I’m done!

All my appliances are from LG like the microwave, washing machine, dryer, and dishwasher. Everything was okay so I picked an LG refrigerator too. The experience with the product was good until it started to get some problem. The insurance company refunded the money for the refrigerator but I was without a refrigerator in my house for over a month. After this experience, I should get a Samsung because I dont wanna get another problem like that.

I purchased a washer in January 2013. It started giving a UE signal and delaying the cycles. No matter the size of the load, it kept doing this. It was serviced on April 9th, 2013. It worked fine for several weeks. By June it started the same problem described above. I attempted to make a service appointment online and it keeps saying there is no service for my area!!! I chatted online with an agent and this person (Gus). He asked me for all the information and also stated there was no service for my area and that he would talk to a supervisor to call me. This has not happened (7/18/13). On Monday 7/22, I called LG and the person (Richard) told me that all I had to do was to rearrange the clothes I was washing. I told him that was not a solution and I wanted it to be replaced or money refunded. There was a lot of discussion and then he told me that a repair person (who I need to call instead of them) would charge me for the service, which I refuse to do since this is a new appliance. I went to the store I bought the washer from (HHGregg) and the store manager called LG and there was no solution to the problem. I am not willing to keep this washer giving me such hard times!!

My husband came home tonight to the alarming smell of gas as I was in our family room with a mild headache, I wasn’t sure what had triggered it. He immediately started opening up all the windows. To my horror, the gas knob on our LG gas range (model LSG4513ST.BSTELGA) was in on position with no blue flame visible. Had he not been home to smell the gas leak, I could have easily DIED! Yes DIED!!! It is not the first time this gas range has been in the”on” mode unintentionally. It’s been two hours now that the windows have been open in this hot AZ summer, as we continue to air out the house. Unacceptable LG!!!! I now come to realize after reading the numerous disturbing reviews, this is an ongoing defect in their product. I’m not taking any chances with my family’s safety. We will be shopping for a new safer range ASAP. Please do not buy this range new or used. Like others have said, this needs to be discontinued before someone is in danger of losing their lives. Not an exaggeration.

Initially, I had a pretty old top loader washing machine 16 years old (NOT LG) and it worked perfectly - actually loved it and all of my clothes came out clean and perfect! My husband thought hed surprise me with a VERY EXPENSIVE, brand new $2,500 LG front loader washing machine and dryer from Best Buy. I didnt even want it because our older set was fantastic! In any case, heres where all of the problems started. I should sue LG just for all the fights and yelling I did to my husband (ha ha) for this piece of CRA-!!! Now all of the problems. Immediately, everything smelled like mold, especially the towels (even though, we did the bleach wash as suggested and left the doors opened), SO MANY RUINED CLOTHES (almost every day our clothes got holes and rips) - I threw away about 5 pieces of clothing a week & it actually became a joke of everyday showing and telling my husband about another item I have to throw out because of the stupid washing machine. Also, even though, I dont use bleach when I wash, the lame bleach cleaning cycles later ended up leaving horrible bleach marks on our clothes. We owned the LG washing machine and dryer for about 1 year and I left it when we moved to our new home, my headaches are now over. Now I have a very old top loader washing machine (NOT LG) and my clothes get clean, no more holes, stains or moldy smells - I love it! Also, no more yelling at my husband :o))) Side note: We also had a LG flat screen TV that we purchased from Costco - it completely died after a few years. What have I learned: NEVER BUY LG PRODUCTS - PIECES OF JUNK!

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

About 75% of the loads will experience an out of balance error. The washer will attempt to recover by entirely filling with water, agitating and attempt to re-spin. Doesnt work. Even after re-positioning the load, rarely will it complete the cycle. We generally end up removing about half the load and try to spin in batches. We have to babysit the machine to prevent it from using more and more water. We will never buy another LG product and do our best to dissuade others from making the same mistake we did. The one star rating we had to give is more than this machine deserves.

We have an LG LRE30755ST that we purchased in May of 2007. It was manufactured in April of 2007. On April 6, 2012, while cooking dinner in the oven, a loud humming noise started and we noticed there was a fire inside the oven. I immediately grabbed the kids and ran, and my husband shut the oven down and grabbed the extinguisher. After it cooled down, it appears some sort of wiring between the warming drawer and the bottom of the oven caused the fire and it burned a hole through the bottom of the oven. I contacted LG about this, even though it was out of the 1 year warranty and the only thing they had to offer was to send out a technician to perform a diagnostic test for $89. I told her there was nothing to diagnose, there is a hole burned in the bottom of my oven, it needs to be replaced. The agent simply said, Im sorry for any inconvenience this may have caused you. We are furious as this is a very dangerous product and have seen several other reports of the exact same circumstances, yet the product has not been recalled, simply/conveniently discontinued. If we had been in another room, this could have been a major fire and done damage to our home. LG needs to be held accountable for their poor products.

I purchased this LG refrigerator (LFX25973ST/02). Serial number ** in July 2013 after my old refrigerator went down. My first time having a compression issue was in June 2017 days before my oldest daughter high school graduation, the compressor went down. A compressor was ordered and came within 1-2 days. Now a year and half later, on April 6 of 2019, the compressor goes again. My youngest daughter is due to graduate in June of 2019. I called my extended warranty and set an appointment for a technician to come out on Tuesday morning, April 9 from 8-12 pm. Get a call back to from the company that deals with LG products that they would need to reschedule my appointment because they would need to order a compressor. I was told it could come 1-2 business days or 2-5 business days. Well today is April 14 and still no refrigerator/compressor. No calls to reschedule a technician visit, nothing. I called my extended warranty company which I purchase with Lowe’s in Philadelphia. A supervisor was suppose to call me back because I wanted to know what was the hold up and never did. They were to expedite the part, never happened. I also called LG company and no help as well. I would never purchase a LG refrigerator again in my life. I am letting family and friends know not to purchase either. In the mean time before the compressor went I had the ice maker fixed about 3 times. Do not purchase this refrigerator!!!

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

Purchased LG French Door fridge in March 2016. Compressor went out while on vacation June 2017. Out of Warranty, we purchased extended warranty. Made a call on Monday, repairman came on Wednesday - diagnosed with compressor issues - even said we were lucky to get a year out of the fridge. He had no compressor on the truck - although its the most common problem. Friday, we contacted LG service again to get a time frame of repair. (We had company visiting from across the country.) They said they had to contact repairman. Repairman had not been able to make the report to warranty company because the line was always busy when he called. Their response was, we have to report this to our higher department. It will take 1-2 business days to get a resolution. (That meant a minimum of 3 days due to it being Friday.) Looks like we will be without a fridge for a minimum of 2 weeks... Never had an issue this frustrating.

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

Our fridge failed completely after just over a year. While LGs customer service has been polite and pleasant, they have done nothing to help. We are now without a working fridge for a week so far, with no end in sight. Weve already had one no-show repair appointment, followed by me calling twice a day for the remainder of the week. Despite an escalation to a manager, I still received nothing but empty promises. I finally convinced a customer service rep to just give me the contact info for the authorized technician and guess what - it will be almost another week before they can get out.Further escalation to the Executive Service team has been no better, with them finding a closer-in appointment and then having it disappear from the system seconds later. I am now waiting for a call back, in which I fully expect to be told sorry very nicely and expect nothing to be done. I would like a refund at this point, Ill take my $3000 and buy a better made fridge from someone else.

We just got this machine in last Friday. After doing a few loads over the weekend, I was wondering if there was something wrong. The black control panel is very hard to read! It has gray lettering on a black background. I called LG to see if there was a backlight that wasnt working, and was told that there is no backlight. Seems to me that LG has mad a very basic design error with the panel. It should have white lettering, as do most other machines with this type of panel. I actually made myself a vinyl overlay with white lettering to make it more usable for myself. Something that LG needs to address ASAP!

It took almost a month to finally get LG to respond. First call they needed proof of purchase sent to them (strange, since they already knew my model and date of purchase while on the phone!!). They said once received, a manager would review to determine if they would extend the warranty, which would allow for the top to be replaced. No call back. Called again a week later--same story, but never a call back. Called again a week later, and demanded to get this resolved. After waiting for 40 minutes on hold, it was denied. I said that was not acceptable as this is common complaint about this washer, etc. I demanded to talk to a supervisor. After about another 20-25 minutes, a supervisor approved the warranty extension, and scheduled a service call to replace the top. A new top is being shipped in time for the service call. Hopefully the replacement top has been redesigned around the bleach cup!!To those of you who said they denied your claim, do not give up! Demand to talk to a higher up person! I also told them I would be going to Home Depot to complain and every time I was there I would drop a picture of the rusted washer into every LG washer on display!

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

I bought an LG refrigerator, and for a while, I could ignore the occasional ice jam in the ice dispenser. After the warranty ran out, the ice machine started to freeze up weekly. I broke the container, trying to dislodge it from the door. So, I bought a new one and experienced the same freezing up problem from week one. I would not even consider buying this product, and it left me with a bad taste for the retailer (hhgreg). Can I rate it 1/2 star?

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

Havent even had this microwave for 2 years and the clock is already broken, light stopped working inside and it was a expensive microwave to buy. Should have stuck with the one I originally had. Was cheap but never had an issue with it.

Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. Its been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I cant touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. Im afraid to use it because it might catch on fire. What can be done about this? **

I purchased an LG top load washer in the summer of 2014. This machine has been the cause of so many headaches and so much frustration. My daughter texts me every time she uses the machine to tell me how much she hates it. I have had the technician to the house three times in the past year and a half. They have replaced the motherboard, motor, rotor, power cord and on and on... and it still does not work. It gives UE, OE and IE messages with every load. I have read the manual. Made sure everything was level, all water filters are clean and clear of debris and have researched these problems on the Internet. There is no solution. The machine is a lemon, a piece of junk. It has been since Day 1. It is the single biggest waste of money in the 20 years I have owned a home! LG has permanently lost this customer FOR LIFE! If I could leave zero stars, I would.

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

I appreciate my washer, however, it’s not completely reliable. For the most part, it is. It’s just sometimes it stops and stays filled with water. I have to unplug and plug it back in. Other than that, it works pretty good.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

I purchase the LG High-Efficiency washer and Electric dryer in 2011. For the past several years the bleach dispenser has become increasingly rusted, and now it is to the point where the clothes washed when the bleach dispenser is used are coming out with rust stains. I thought it might help if I left the washer top open after each wash to allow it to dry out, but this has not helped, and the top is becoming so rusted it will soon be unusable. The dryer no longer completes a full cycle on most of the settings - it will begin and then shut down within a few minutes. I am very disappointed in this product and will not purchase another LG set again.

We purchased an entire suite of kitchen appliances in 2015 from Home Depot. The oven failed two weeks ago due to a broken igniter. Repairman said LG igniters last about 3 years. $200 repair. Last night (during dinner when we were home thank goodness) the in-the-door water suddenly decided to turn on by itself, ejecting water onto our hardwood floors. I ran over to try and stop in and slipped and fell in the puddle. Husband ran downstairs to turn off the water which stopped the flow, but the motor kept running as if the water was trying to flow. Reset the breaker which finally stopped the motor from churning. At 1 a.m., the ice maker decided to start spewing ice across the kitchen waking us, the kids, and the dogs as it sounded like a rapid-fire machine gun as the ice cubes bounced all over. Again required a breaker reset to stop the motor. I am livid... Another repair call and repair bill coming up. These are THREE YEARS OLD! Will NEVER purchase LG again.

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

I purchased this LG because it was cheap and we couldnt afford the one I wanted. I wanted a standard top freezer bottom fridge but this one was on sale. I like the left-side freezer, right side. It was a good price for a refrigerator. It also go onto a slot in my kitchen... However, I dont like the design at all. Its thin and tall and things fall out. The ice maker stopped working after a year. Its is very poor quality. Maybe on sale cause it was broken...

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

This has got to be the worse washer I have ever used. IF it completes a cycle, it may take 2 hours or more. This happens only occasionally as the machine usually errors out. We have replaced every part imaginable and still have a hunk of junk. Will never buy another LG product.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

I purchased a new LG Microwave Nov, 2018. It stopped heating during the coronavirus. I went to LG who said they might be able to help, but nobody ever called or emailed. They said unplug it and plug it back in thru Facebook. I called their recommended service provider and they said it would be cheaper to just get a new one. I waited a couple of weeks, and still havent heard so we had to go buy a brand new microwave. DO NOT BUY LG. All they had to do was fix it or refund me. This is absolutely the worst time to go without a microwave and have terrible service on top of it.

Purchased an LG microwave, refrigerator and range 2 years ago. In the first 24 hours the condenser went out on refrigerator, had to wait 4 months for replacement due to back orders. Then 3 months ago the range start button decided to die (which controls clock and oven). Paid 100.00 for a repairman to tell me I would need a new motherboard for one button, which would cost over 450.00. Of course, I called customer service and went back and forth for 1 month to be told, sorry it is 2 years old. Well, I guess they only make appliances to last a minimal amount of time. Last week, I opened the microwave and the ???? vent fell off in my hands. Run to American made, these are junk!!!

Many LG Models with the Linear Compressor have failed and settlement to a Class-Action Lawsuit has been reached. But, any compensation will pale to the hassle and cost of your refrigerator failure. Here is my experience: 11/17/20 - My LG refrigerator stopped cooling. It is 3 years old and still under warranty. 11/19/20 - contacted LG and requested service under the warranty. LG contacted a service company and set an appointment for Monday 11/23/20. 11/20/20 - The service company called to inform that the service technician would not come until Tuesday - 11/24/20. 11/24/20 - Tech failed to come within prescribed time, and no courtesy call from the service company. I called the service company and was told they will try to find out where the tech is and call me back with info. By 8:00p that night, no call was returned. Called service co and left message to call me back. 11/25/20 - No call from service co by 1030 am, so called LG again to request service. LG re-contacted same Service provider, and stated that I would get a call to set up appointment that night. LG made Complaint #: ** 11/25 at 2:00pm - Still no call from provider. Called provider again and was told tech would arrive between 5:00p to 8:00p.11/25 at 6:00pm - Service provider called to inform that tech was cancelling again. They could reschedule for another time after Thanksgiving. Told service provider that I will recontact LG, as the service provider was not reliable and confidence to have the company on home site was gone. 11/27/20 - Contacted LG to request service from another provider. Was told it will take an additional 3-5 days to send my request to Field Services before I can get another schedule. Informed that this run-around has gone on too long - Thanksgiving food (hundreds of $$$) are spoiling. Requested LG to replace refrigerator now. LG stated that would not do so until they get a Technician out to look at it - yet as of now that isnt even on the schedule. As of now I own a $5000 bread box.

This model is an older LG, before the compressor fiasco began, only part that has failed thus far is the freezer compartment ice maker. I know that the company is trying to produce highly efficient products, but I say “At what cost are they willing to sacrifice?” Everyone knows that the units being produced nowadays are in no way, shape or form as reliable as the units from yesteryear. I say will those companies making these low quality, high priced appliances stop making trash for the landfills and make them better.

Purchased 28 cu ft. fridge (LFSX29766S) 12/15. Worked for great 2 1/2 years and quit. Told compressor was bad. Compressor was covered but labor was $550 plus 4+ days to get one shipped in. Our other option was to buy compressor @ $250 and get it installed next day. I figured $900 and no idea how long it would last wasnt an option. Bought a new one, not an LG. And I will never purchase anything with LG on the product.

Purchased new microwave (plus suite of electronics) made by LG (Model LMV1683ST) at HH Gregg. Did not do extended warranty. Purchased Jan 2014 and died June 6, 2015. Will not heat nor will turntable turn. Called LG and went thru diagnostics, which I had already performed. I asked them about write ups online about this model number that indicated a design flaw that causes this issue. They declined to answer. If I were in Australia we would have had a two year warranty, but not in the US. They provided a list of places I could call for service but none of them provided it in our area. And lastly on our chat they did say it was a good thing I kept our 20 year old back up that still works great (not an LG). They dont even offer any type of trade in for something that is 18 months old to try to entice us to purchase another LG replacement. So I am sorry that I had to provide even one star as a rating. HH Gregg will not offer any incentive but they did hook us up with a repair center that will cost us $99 to come out as a minimum.

We have an LG front loading machine. It is the best washing machine that we have ever purchased! The clothes get so much cleaner than our previous machine. We love all of the options for different load choices and especially the fast load for clothing needing to be washed quickly in a pinch! Love the fact the drum is at eye level. This was an awesome purchase and would highly recommend LG!

Bought their fridge and within 2 years the linear compressor failed and had to be repaired. LG paid for the repair but the first repair was done wrong and fridge still did not cool. I called back and had to wait another week before they sent someone else out to try and fix their piece of garbage fridge.

Bad dryer. Dont purchase. The buttons dont work and it stays on cool. Purchase brand new from Home Depot straight out the box. Its not where you purchased. Its the product. Terrible. I dont know why you want such a long review. The dryer is no good. Period.

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

Please avoid all LG kitchen appliances if possible. Our refrigerator and dishwasher (both only 2.5 years old) has given us nothing but problem. The fridge started making a loud humming and gurgling noise intermittently about 2 months ago. Then 3 weeks ago, the freezer gave out and the following day the whole thing stopped working. Its been 3.5 weeks and we still dont have a working fridge. Apparently, all parts are shipped from Korea which takes days to weeks to get. Our service provider who was referred by Home Warranty of America (also a horrible warranty company) ordered the wrong part which will take another 7-10 days to get the part. I am livid and fed up. Also, our fickle LG dishwasher has been giving us problems since the day we moved in. It turns on when it wants to. We have to constantly reset the breaker for it to function properly.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

My Kenmore refrigerator was made by LG. Have only had for four years, today would not cool. When I called Sears they told me they could come to look at it in 13 days... No one else will even look at it as they say they cannot get parts.

We purchased this refrigerator from Home Depot in April of 2016. One year in, we started to hear a loud rattling sound. The repairman said it was build up of ice around the fan. Fan had to be replaced and fridge defrosted and told me to keep all the seals maintained with vaseline to keep it from happening again. Now, another year later, the unit has stopped cooling. All the food in the freezer had defrosted and fridge was warm. LGs website listed two service companies in our area. First one doesnt do fridges anymore. Second one had terrible reviews so I didnt call them. Had the same repairman come out that did the fan and he says the compressor has failed. This really needs to be a class action suit against LG... So many people have the same issues and we paid close to $4000 for this refrigerator.

Purchased an LG LMV1813ST/02 microwave on 26 June 2013 for about $250. This over the stove model stopped heating on 9 Nov 2015. The warranty was 1 year, except magnetron that was 10 years. Contacted LG and went through steps to restart MV. Was then told it needed a tech to repair it. I was given two local authorized LG shops. One did not work on microwaves, and the other wanted a bench charge of $95 plus parts and labor to fix it even though I dismounted it and brought it to their facility! It is almost cheaper to buy another microwave. I equipped my home with all LG products. I hope they did a better job on the washer, dryer, dishwasher, and stove. I am sorry I went with LG.