LG came through by covering the repair of the faulty linear compressor and PC board. Although its only been 1 day since the repair, the fridge is cooling again. Were still out the lost food and in the interim had to buy a small fridge to salvage some items and for our basics while we waited.

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

Refrigerator breaks down within 3 years of purchase. Compressor has to be replaced at cost of between 8 to 12 hundred dollars and has to be ordered. In meantime we are without refrigerator. Repairman says is happening with LGs all the time. Never Again!

Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Wont even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if its free! No joke!

It has new technology than my previous fridge. I also enjoy the experience that I have gotten out of it thus far which is honestly the best experience I would say I have ever had with LG appliances. I really enjoy the purification of the water because I live in the country off well water and it seems to help lessen the taste which I really enjoy with this new LG fridge. I like the app that is available as well as how durable the fridge is, I greatly appreciate it.

I bought a top of the range LG fridge and freezer combination set Inverter Linear compressor with 10 year warranty in Dec 2016. Freezer has stopped working (three years old) and when technician opened it, the condenser and tubing was very badly corroded. When he touched a tube it collapsed and visible gas squirted out. This freezer is obviously not fit for the purpose for which it was sold and is an extremely poor reflection on LG quality.

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

June 2011, we decided to replace our kitchen appliances. Not because our 27 year old Kitchen Aids did not work, but that they looked very outdated. After very much research, we decided on the LG 4 door LMX 28994 refrigerator with the Converta drawer, the LDF 7932 Dishwasher, and the LMS 2073 Microwave Oven. We choose to purchase a GE Monogram dual fuel range rather than an LG at that same time. Our decisions were carefully researched, and the choices made not only based on those particular appliances features, but also upon the then available reviews. 10 months later, we woke to find the food in our fridge warm and spoiled, and our dishwasher no longer working. April 2012, LG replaced our refrigerator, and when I asked if a new warranty would take effect, was advised by LG that they would only extend our existing fridge warranty by 3 months. I asked why? It was a brand new refrigerator... should it not have a one year warranty? Our dishwasher motor was replaced by LG that same month. 3 months later, our microwave started to malfunction, just after it was out of warranty. We did not purchase an extended warranty for the Microwave, but did purchase extended warranties for the refrigerator and dishwasher. Currently we once again have a refrigerator that requires servicing. Its making so much noise that it wakes us in the middle of the night, and our cheeses are going soft, and milk is warm. The service tech cant seem to decide if its the fan or the compressor. Our hope is that this issue is resolved before our extended warranty is up in June 2016, which by the way, is the only right thing we did when we chose to purchase LG appliances. We should have gone with all GE Monogram, since we have not had any trouble at all with our GE range. Our dishwasher has the worst designed racks weve ever seen, and we are now having to pre-rinse our dishes before placing them in the dishwasher. Ahhh modern technology, got to love it. I wonder if Mr. Seong-Jin Jo, President and CEO for LG Appliance Company is aware of, or even cares about the multitude of dissatisfied customers LG appliance has. They may be trying too hard with their Innovation, sending their products out in the market before they have proven their reliability. After spending almost $4,000.00 to purchase our fridge, $1,500 on our dishwasher, and almost $500.00 on our microwave, one would hope that they would last more than a year or two. Never again would we buy LG anything.

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.Refrigerator started collecting ice in the very back behind the panel (2 months into owning it). The compressor is bad after 3 years of owning. The part is covered but I have to pay $400 towards the labor and the parts not covered. I just lost 100s of dollars of groceries (just went to Costco and stocked up two days ago). The repairman says that he replaces this exact part over and over. LG knows that the compressor is bad and they won’t fix it. LG has foreigners who can barely speak English take your calls and they play dumb. The dishwasher is all scratched up and dented from little bumps that never dented my GE Profile appliances (granted they were not stainless). The upper and lower oven are a great concept but the upper oven burns the bottom of almost everything. The glass panel on the lower oven door had what looks like dark grease running in between the glass panels and you can’t clean it.The microwave has been pretty good but it came shipped with a broken part. The refrigerator water filters are super expensive for what? THEY ALWAYS LOOK DIRTY. ALL PRINTS SHOW UP. Every little thing shows up on the stainless. Sears told me that they had upgraded the stainless on this product and the handprints don’t show like it used to... BULL CRAP. They look dirty from the time you get them until eternity. You can wash them every single day and they still look streaky and just plain embarrassing. And to top it off, we have no refrigerator for 6 people until Feb 28th providing that the part comes in on time. He says that the compressors go out on almost every one of these refrigerators and they are perpetually on back order. LG, you should be ashamed of yourselves. This stinks. I cannot afford to take 6 people out to eat every day. I trusted your name and fell for the looks of the product. Super disappointed with this purchase!!!

I purchased a top load LG washing machine. My clothes dont come clean. I end up washing them two or three times. Im not talking about seriously soiled clothing, just everyday soil for which Ive never had issues with other washing machine Ive owned. For the amount of money I spent on this machine, youd think it would work better. As a single grandmother that is supporting an adult child and two grandchildren, I cant afford to replace it or it would be out of here. Stuck.

UE codes frequently have to balance the load again and again. The machine just keeps wasting water - when it attempts to balance - all the way to the top and then pumps it down the drain and wastes our limited California water. You should do your job and force them to offer a software upgrade online. The machine have the modem cell phone link and customers could upgrade this dumb wasteful software without some LG moron coming out to tell lies and you what you already know. Force them to open the source code and let someone savvy fix the software - other than LG. They should be fined for the water wasting in a drought. This is huge capacity machine that cannot balance a light load.

Bought a beautiful black stainless steel LG refrigerator for around $3500.00 two years ago. I researched for six months before purchasing. I wanted the best I could afford since it has a pretty important job. I have a child with severe allergies so I needed a big fridge for her special food. We finally decided to get the biggest and best on the market. I read bad reviews on Samsung and good ones on LG. Now just two years later I join the millions of other dissatisfied LG customers who had their compressor completely go out and ruin food worth hundreds. To wait for an LG repairman is going to take weeks since there is only one and he, not surprisingly, is booked with other crappily made LG products. I got a refrigerator repairman to diagnose it yesterday, which I had to pay more fifty dollars more since it was a weekend. He told me that he sees nearly new LG refrigerator compressors go out often. He said that he put in a second new compressor in one month for his customer last week and the customer got him to help him haul his 3 year old LG refrigerator to the DUMP. We all need to start a class action lawsuit against LG since they are selling shoddy products and not standing behind them.

Updated on 09/09/2021: Earlier this week, I submitted a review about my 2015 LG electric dryer. Today, after 25 minutes of trying screw extractors and the rubber band trick, an LG approved appliance repairman was able remove the front panel to determine the cause of non-heating heat element. Turns out that that there was an electric wire fire near back left side of dryer. A green wire which allows power to the heating element melted, sparked, and melted part of the neutral white wire next to it and there is black soot on the dryer lid. This could have burned down my home with my family in it! Now, have to have an electrician cut off the burnt part of the wire. But, this could happen again.Original Review: In 2015, I purchased a new washer front loading set, only to have to exchange the dryer for top loading model because front load models silicone collar would stink after each load even though I disinfected it after every load. The dryer has been great, but the heating element or thermostat died this August 2021. Worst of all, the dryer cannot be serviced because the factory installed door panel screws were over tightened. The screw heads cannot be drilled into to remove the screws to replace early expired parts. The dryer is now a nothing but a huge paper weight! Do not buy LG dryers. Contacting residential customer support almost impossible. I will be contacting the media should LG not make this right.

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

Will never invest in an LG product of any kind! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs with a local authorized technician. He calls LG and they tell him its hardware (user interface board), not software (which clearly it was). Minimum repair cost, $285 (included the $85 service call).I call LG to explain why it’s the software and should be under warranty. LG’s Customer Service agrees it could be electronics and will dispatch their factory technician for $125 plus and a minimum labor charge of $65 (but up to $175) if its covered under warranty. Unlike the local technician’s $85 service fee, LG’s service fee of $125 is not applied towards repairs. I explained that I could buy a new dishwasher (NOT an LG) for what I would spend in repairs and my previous $300 dishwasher lasted 10 years…what’s wrong with their product(s)?

Note that we have owned refrigerators for over 35 years, so are quite good at evaluating them: we like the LG refrigerator overall, the interior layout and the 2 freezer drawers but, it has several annoying drawbacks/problems: (a) the flipper on the left-hand door, which flips to allow the door to properly close, has an extremely close tolerance, and we have already had a repairman come in to adjust it so the door would properly close (he told us its a common problem and showed me how to do it in the future). (b) The design of the ice dispenser is terrible, as it is nearly impossible to position a glass without some ice chips falling outside the glass, and, if you do not notice that someone has left the dispenser switch in the ice setting (a tiny light indicator) and you want a glass of cold water, the ice dispenser dumps out a load of ice before you can stop it, or vice versa, and if you have a visitor, make sure he/she doesnt go to get ice/water by himself; (c) the unit is noisy, as the case vibrates - if I press against the side the vibration stops, but starts again when I take my hand off; and (d) when it was delivered a small plastic part was missing on the flipper hinge, I asked Customer Service if they could just send me that little part, but no, they said they had to send a repairman, which required 2 visits as he could only replace the entire flipper assembly. We would show a friend these conditions before buying an LG.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

We bought an LG Front loading washer and dryer from Sears about 1 1/2 years ago. We immediately encountered sporadic occurrences of what looks like oil streaks from the washer. We called Sears and they sent someone out, who replaced the tub and some other items, and also told us to use a different kind of detergent. A few months and a few ruined items of clothing later, we called Sears again and they sent someone out who replaced a bunch of stuff again. They then sold us an extended warranty on the washer. We thought Sears sold it to us, but it turns out we bought it from LG. So the problem has continued and weve called LG, who is telling us that our complaint doesnt fall under the terms of the warranty, that we are complaining about cosmetic outcomes of the laundry. Crazy us, expecting a brand new washer to clean our clothes and not leave grease streaks. They have been horrible to work with. They are offering to refund the warranty which, of course, allows them to walk away from us completely. I guess well need to try and get Sears back involved, as technically we brought this to their attention under the original warranty, and it never was resolved. If you are considering buying LG, I hope you have better luck than weve had. I will never buy another product that says LG on it.

LG makes great products that are reliable and very durable. They have a great reputation and an amazing staff. Their products allow me to be flexible in what I can do in the kitchen and how I can get it done. The fridge had a sleek anime with a great water filter built into the refrigerator and a multiple setting temperature gauge. The refrigerator also had a great ice maker that allowed us to be flexible. With current technology I would make a self cleaning product in the fridge. I would also make the ice maker larger and more compatible.

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

Only got 6 years out of my $1,000 fridge. While we were on vacation for a few days the fridge went from cold to hot. I was told by the repairman that the freon all leaked out (probably due to a pipe issue) quickly and the compressor blew warm air into the fridge for a few days (at least the compressor is working). He also said that the $ to get to the pipes to repair them doesnt makes sense to keep the fridge. Not buying LG again.

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is out of round and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!

When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

LG has sent a repair person to repair my refrigerator at no charge for the parts and labor. Thank you LG.

LG Washing Machine Front Loading WM235OH*C - mold in unit: As the other 899 complaints, I purchased my Washer and Dryer Set 5/9/2011. From day one, the detergent dispenser had standing water and the tub would get a foul odor. I read the owner’s manual and it stated that both were common. The foul odor could be removed with a HE washing machine cleaner and it should be used monthly. It is also recommended to leave the door ajar. I also called customer service and they confirmed that both were normal. I started noticing mold spots on the detergent dispenser tray and would clean it and run an extra load of bleach through the machine. My clothes were not cleaning properly and the smell never went away. On 12.13.12, I noticed more mold spots so this time I had my husband completely take the top off the machine and remove the dispenser tray. The tray and plastic gasket that allows the detergent to flow into the machine were covered in solid black mold. I called LG immediately and offered to forward pictures. The rep I spoke to, was very empathic and stated that LG will back their product and either replace or refund the machine. She also promised that someone from the Executive Team would call me the next morning to handle this issue quickly for me. No one called me. At 3:00 pm, I finally called them back and this time my phone conversation was very different - no one was going to do anything. They could send out a repair tech but that would cost me and most likely find nothing wrong since standing water and odor is normal. They stated the mold came from not using HE detergent and not cleaning the machine. I told her, “I am not stupid, of course I followed the owner’s manual not to mention all the stickers on the machine that say only use HE detergent.” The commercials on TV indicate to only use HE detergent for HE machines and to avoid the smell from the tub, use the HE cleanser monthly. Duh. Really. If I was that stupid, I wouldn’t be calling anyone. I told them I would be more than happy to forward the pictures of the mold and articles on the health risks that black mold offers. She stated that LG would not replace, refund, or promise repair on the machine. I agree with all the other 899 people. Do not buy LG. Do not throw away money and very important - do not place your health at risk

LG washer/dryer combo - DONT buy one! Enormous vibration, the house shakes. Close to 2 hours to wash & dry ONE bed sheet. Sheet emerges WET (not just damp) and needs thorough drying in the 20 yr. old reliable Kenmore basement dryer. LG = What a mistake!

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

Machine sounded as if it was gearing up for take off. LG ran a smart diagnosis over the phone and said everything was normal. I then ran a spin cycle and had the service tech listen over the phone and he said No way was that sound normal. As we live farther than 20 miles from an authorized repair service, our case had to be evaluated for repair or replacement. They replaced it and it sounds much different and improved. With the new machine, the liquid HE soap is not totally dispensing leaving gummy residue in the tray. The manual is not very clear on how much to use for what size load. I was told to use 1 Tablespoon for medium and 2 Tablespoons for bulky loads and that a small amount of water remaining after the load finishes is normal and to wipe it out of the dispenser trays after each load. Definitely not user friendly.

Always shaking as unbalanced. Have found greasy looking debris on clothing and a tear in brand new sheet set??? Help. What is causing this?

I have a LG HE front load washer and dryer Model #WM2350HWC and DLE2350W. I bought the pair at HHGREGG in 2011 or 2012. They have been a great asset to my laundry needs. They live up to their name, Lifes Good (LG). I havent had any problems with either one of them and they keep your clothes looking brand new. :)

I have an LG stove with Easy Clean. HA it is NOT easy to clean. I called the company back where I purchased it and they would not do anything, I called service and the man told me the clean cycle works correctly. I called LG and they got their money so that is all they care about. I am extremely disappointed with my LG appliances. This supposed clean cycle does not clean. I was told at one time this is designed to be cleaned after each use. I do not have time or energy to clean my oven everyday. Yes everyday! I cook something everyday. I am 70 years old and physically cannot get down on my hands and knees to clean an oven frequently. I will NEVER buy another LG again. Soon this stove will be sitting at the curb as trash!

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

If I could give zero stars, I would. Do not buy anything from LG. I have owned an LG top-load washing machine since 2012. Four months ago, it stopped working in the middle of a load of laundry and trapped the entire load in the washer because the un-lock mechanism didnt stop working when the washing machine did. The first technician told me to buy a new machine and break the lid -- on a 6 year old machine!Then the fun began (to quote many other reviewers). LG phone representatives do not give you a straight answer, do not understand the issues, dont follow up, refuse to acknowledge your issues, and even LIE -- I can go on and on. In addition, LG corporation itself is running a scheme of taking advantage of consumers by ignoring their complaints and then charging exorbitant prices for parts so that consumers are forced to purchase a new appliance. After 3 months of back and forth because I could never get an answer or a supervisor/manager, I finally learned that the parts alone to repair the machine are estimated at over $400 (again, not including labor), which would bring the repair cost to about the cost of the machine when new.

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You cant just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

Didnt buy an extended warranty because all my old refrigerators have ran for 12 years plus. And LG claims life is good. Well life is not good when your 2 year old refrigerator takes a dump and you just cant have anyone come and repair your refrigerator because LG only sell replacement parts to LG certified technicians. Their list of certified technicians is very limited and have horrible reviews in yelp. This is my first LG appliance and it will be my last.

Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.

We purchased our fridge in Nov 2018. In March 2020 the freezer stopped freezing and the fridge stopped cooling. We have had 3 tech come in March to service our fridge on 3 separate occasions in order to evaluate our fridge. Each one said that our fridge just needed a software update. We have asked about getting our compressor replaced or them just replacing our unit and each time they refused because the techs state that the problem is the software.Its now June and our fridge just stopped working again today. Ive been on the phone for over an hour to speak with a manager. Im so frustrated with the amount of time and money that we have wasted with this product and company. All I want now is my money back for the product but they are telling me the same tech has to come out and do an evaluation of our fridge again! Never ever purchase an LG refrigerator. They company will do nothing to fix or even attempt to rectify an issue with their products.

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

Bought the French door fridge because I liked the look. Trouble started with Best Buy, delivered fridge and did not have install planned. Called to have installed on Oct. 29, 2019. Unit does not get below 42 degrees, it fluctuates between 42 and 48. And its empty. Tech came out Oct 14, still not cooling. Called LG back Oct. 15, said wait 24 hours. Called Oct 16, service person Patrick did nothing, though thought he was scheduling service. Called Oct 18. Regine scheduled service Oct 21st, first available.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

I purchased a home with LG appliances already installed (They were nearly new.). The fridge is a LRSC26923TT model. The plastic water supply lines on the back of the unit split and sprayed the wall behind the fridge, damaging the drywall on both sides of the wall. LG stated that since I was not the original owner, their warranty would not cover it. I have 2 other LG appliances in this kitchen, and I have had problems with those as well. No assistance. Their customer service department is deplorable. They are arrogant and condescending. I will never buy another LG product. I am on a mission to warn everyone I can.

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

Lack of an agitator may or may not be the cause, but this device twists items deposited into a ball and finishes with a big question as to what, if any, items were thoroughly cleaned. The initial jiggling of items in such small water appears to be a designers mental excursion with little reality involved. The standard setting muddles items in a VERY LOW LEVEL of highly-concentrated dirty water due to the water-saver nature of the device. Whatever happened to good cleaning? OR is water so expensive that we should settle for less-clean clothing. Weve owned washers and dryers for 54 years and have never experienced any worth these words. Enough said?

I have been a follower of Consumers Reports for many years. When my 11 yr. old Electrolux started making noises I figured it was time to look for a new refrigerator. I was very happy with the French Dr. Electrolux so I chose to look for similar replacement. I went to Consumer Reports and found that it rated the LG LFXS28S96S/04 as the best French Door available.On 11-2-2021 I purchased one from Costco. I was very happy with most of the features, until it started making ice. Within a few days the door ice maker would not drop any ice. Upon checking I found that the ice in the small door ice maker were clumped together. Reading the instructions I had to break the clumps so the ice would come down the chute. In thirty years I had never encountered such a problem. I have a fifteen year old Maytag still working and prior to that a Sears which never gave me any problems with the ice maker. I cannot understand how Consumer Reports would have given the LG such high reviews that testing an actual use of the unit would have shown the problems with the door ice maker. I saw later that other consumers of the LG refrigerators have experience the same problems I did.

I had purchased a side to side refrigerator in 2011 and now it has shown up with some trouble in the compressor, I am now informed I cannot get any spare part since it is out of warranty period, I have filed a complain on 13th Jan 2020, still no response from the customer care, I have the following doubts, 1) are we suppose to select the product only based on the warranty given because we never get any spare part beyond this, so that says 5 years is the worth of this product and any repair beyond this is not possible. 2) If this is the state why should we pay such high prices refrigerators and condom it to increase the junk when on the other side we speak about global warming and decreasing the waste. 3) I had grown up using LG products and its so very disappointing when we do not get proper response from a brand whom we respected as a high brand and felt pride is possessing it.

We bought a home with a new LG side-by-side refrigerator already installed. We have been in the house for 4 years and have had a service call on the refrigerator freezer at least 5 times. 1. The fan motor went bad, so the compressor shut down, causing food to defrost. 2. Water would not flow from the dispenser or to the ice maker. One of the solenoids was bad. 3. The ice cube tray that makes the ice was warped, so the water would overflow into the ice bin and freeze all the ice together. Apparently, the heater for the tray causes the tray to warp over time.4. The hose in the back that supplies water to the icemaker developed a leak and soaked our floors.This was repaired and it re-occurred multiple times. This issue is so common with LG that there is a procedure on YouTube on how to replace and repair the hose. I have owned refrigerators for 20 years with no problems. I believe LG definitely has a quality problem, so buy at your own risk.

Ive been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

The motor grenaded 5 months after the 4 year optional extended warranty expired. LG products are not made to last. My 3.8 year old LG fridge stopped working a month earlier, coils and compressor. LG products may look fancy, but they are NOT make to last.

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **

I wanted to let everyone know that there is a class action lawsuit for the refrigerators with the light not going out. It has been settled. Our four-year-old refrigerator (LG Refrigerator Model No. LCF25760SW with French doors) is having ice maker problems too. There are no repairmen in our area. It leaked water out into the floor while we were at work and caused floor damage. I ordered another ice maker from someone that LG recommended. It still has problems. Home Depot is where I bought it, but I cant get them to give me a repairmans phone number either. I will never ever buy another LG product again as long as I live. If you live in the middle of nowhere, dont buy LG products! They are not worth the price at all or the trouble.

Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

We purchased a new LG refrigerator in April of 2017. This replaced one we had for over 20 years and was looking forward to getting a new updated fancy one. After about a year our refrigerator quit working and a repair person was sent out to fix. They repaired and after a month it quit working again. They returned and replaced the compressor. Were told having problems with new compressors but yet they replace with same bad compressors. My friend has had the same issues and they came and replaced her compressor and all the internal parts, will see how long that last. Fast forward January 16, 2020. Woke up this morning and water leaking and our refrigerator is not working. Once again all our food in freezer and fridge are no good. So disappointed in this product, it has never kept our food cold like it should. You try calling customer service and they answer Lifes Good (not) and you get robot CLARK, who says you can talk to him like a person. Last thing you want to hear when you are so angry. They never let you talk to a real person but instead they send you a text for you to complete and to have someone call you back in a day. Will see how long it takes for them to call. So frustrating! I have a nine year old type 1 diabetic who needs her medication refrigerated. So now have to once again live out of an ice chest. I have told my family never to buy LG. Life has not been good with LG.

Our less than a year old LG Refrigerator LG LFX25974ST we bought from Best Buy (along with an LG double oven and LG dishwasher...) was a beauty when we looked at it in the store. It fit well with our theme, loved the stainless steel, specs, etc. Less than a year now, we opened the freezer to find all of our frozen food warm/melted and fridge warm. Some food spoiled, some we saved by running to the local gas station for ice.Called LG Appliance support, they said there was nothing they could do but send a technician. This happened on a Friday morning that we discovered the problem. Earliest a technician could come out is on Monday. Ugh, but okay, (by the way, ice isnt cheap) well live until Monday out of coolers, though completely not ideal and we had to go out of town Saturday, so we hoped to God the food would stay cool over the weekend if we packed it good enough. It survived, mostly. A lot of things we just threw out because we couldnt tell how long it had been warm for and didnt want to get sick.So Monday arrives, and the local company they sent out does not have the capability to fix/replace the Linear Compressor that is shot. (Our 1 yr warranty expires in 30 days, but luckily the compressor has a 10 yr warranty, some relief.) Our fear now is what if something else goes wrong on the fridge or the other two appliances we spent over $4k on at Best Buy! Thats a lot of money! We would have been better off buying a $500 refrigerator with a classic design and compressor that would last 20 years without issues. They sure saw us coming.So now, LG Appliances calls me back to say what the local tech already said-- they couldnt fix it so they need to find someone else that may or may not be able to do the work. The earliest is Thursday -- that will be 7 days without a refrigerator I paid an awful lot of money for and food wasted. They of course dont pay for any lost food, youre on your own there, but thats easily another $150-$200 worth.Though I bought the set from Best Buy - I dont blame them because its not their warranty, its LG Appliances -- who never offered an apology - not once - on any of the calls to them. I was cordial with them, thinking they would show a little more empathy for their customer -- they were not sincere or showed any signs they cared about their customer. I am so disappointed in this purchase it isnt even funny and I will never buy ANYthing LG again -- not appliances, not electronics, NADA! They should be ashamed of themselves for selling expensive JUNK.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

The LG refrigerator drawer broke, while the delivery man was still here. It was replaced, but after that, the whole thing started falling apart. The French door shelving falls out frequently, and things hit the kitchen floor. Half of the shelves have broken off, and are not fixable. The meat and both the vegetable drawers have had the clear plastic front break out, and the rollers break off. The meat drawer casing is cracked on the top. The icemaker overflows, and ice flies across the kitchen floor. The light overheats, and the light bulb cover warped from heat, then fell off. The magnetic door seals are floppy and poorly designed, so the fridge has to be closed a special way, to keep it from beeping, and letting me know the doors are improperly closed. All of this happened in the first year. After hours and hours, on the phone with LG, for a couple of weeks, someone finally approved a temporary extension of warranty, and we had the drawer rollers, magnetic door seals, and ice maker fixed. They all broke again within a few weeks.

After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge (Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April 2014. But from day one, only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May 2014, the LG engineer found that yes, there is some issues with compressor and need to get it repair.Since its newly purchased fridge not even one month old, we requested them to replace it. Yes, the product has 3 years warranty. Then they finally started their game. Mr. Sandeep **, senior associate in LG office in Vaishali, promised us to get fridge replace within 2 weeks. But whenever I called them, either they are processing my request or in process state. Later on Mr. Sandeep ** informed me that the company has stopped production of this model and they dont have similar piece now. He assured me to return my money and got ready to initiate the process to refund our money.Again after having so many calls, Mr. **, Senior customer executives collected one cancelled check and they took signed on their document as part of their money refund process. May month was already gone and it was mid of June. Every time I called to LG customer executive person to request them if they can get the status of my request from Local LG executives. Later on, ** associate that handles replacement request called me up and said they cant refund my money, and will provide me another alternate model. Though I was not ready to accept after having such bad experience with them, still I got convinced and asked them to provide me a model at least with same configuration. Since we have already paid for that.I also talked to Mr. **, head of LG department. He convinced me that they will provide me a better model with better configuration than the one I purchased. They offered me LG Model GL- D372RLJM. Since we have been already frustrated from last 2 months with having *N* of calls to all senior/junior executives, I didnt had power to check on LG showroom now. Since they all were saying its latest model than your last model and its much costly than your one. I trusted them and asked them to deliver it. Finally on 3rd July, 2014 they delivered alternative LG model which was of medium size. Its one row less than our one. I called Ms. ** and asked her to take it back and said its not on agreement on what we convinced. She said they will look into the matter and will try to resolve it asap.I called many a time to LG customer executives, Ms. **, Mr. **. But I didnt receive any response. Then after one week, Mr. Sandeep called me stated that they cant do anything now because we accepted their replacement fridge and signed on their documents. And secondly, its being one week now and its too late to raise your voice on this. I tried to convey my message to them and said, Sir, Ive been calling to all of your executives since first day only when you kept your replaced fridge and ** knows all of this incidence. But he didnt agree and said they cant do anything now. Its not cheating and what we call it now. Company has stopped making more model of what we purchased. Thats not customer fault and why customer has to compromise with medium model in that case. I request to this forum if someone can listen my voice and do some justice to us.

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

I like the ice machine and able to adjust the temperature to your liking, also how it is long-lasting and always keeps things cold. Also you never have to worry about food going bad because it keeps everything super cold. What would improve the refrigerator if it came in more colors and a wider variety of ice textures to fit everybodys personal needs and also wish it had a ice cream maker to make ice cream or ice pops or another cool thing would be a coffee maker button to make coffee of any kind you want. It has been my expectations, a 10 out of 10 and it was on sale and most importantly it was recommended to me by my friends. I have no regrets purchasing this item. I love it and I will have it for many many more years to come.

I bought an LG Refrigerator in 5/2011. Three months out of warranty and I spent $533.00 today to fix 3 parts. Now fridges are supposed to last 10-12 years. There’s only one person in the house so it is not abused. I called and of course outsourcing. I spoke to the executive complaint department. If I didnt have the repairman fixing it, they would consider possibly helping out. Since my repairman was repairing the flawed parts, and the refrigerator was warm, how much longer should I wait for their technician to come out? Someone needs to start a class action lawsuit against LG since so many people have complaints about their product. The parts are cheap, they break. This wasnt a couple of dollars to just throw away but with the repair cost, should I have bought another refrigerator? What is going to go next?

We purchased LFC25760SB Refrigerators in July 2007. It has been working just fine until recently. We noticed the lights were out on the Refrigerator section and when I removed the cover to see what size and shape they were, the light bulbs were very hot. Once they cool down, I checked the switches and they were NOT turning the lights off when the doors were closed. I noticed that there has been a problem with these models of refrigerators and was wondering if there is a fix yet offer by LG. Any assistance would be appreciated.

Had nothing but problems from this machine, and with the service provided. Pump broke after 3 months, took 6 weeks to get someone over to fix it. Said they had no service in my area. Took 3 weeks to make an appointment, said computer would not accept, and to call back later. Finally talked to a service man on the phone, told him that I thought it was the pump, he said he thought so to. Shows up next day, yep it’s the pump. (Why not bring one with you)! Got to order one. Be back next week. Pump took 2 weeks to get here. Then another week to get them out to fix it. (Somewhere in the process. I went out and bought a cheaper washer, just to please the wife). The old pump had a straight pin in it, shut it down. Ok, now, after having the washer for over a year, the washer will never just wash the cloths, it stops with a UE error about every time. Took the wife 8 hrs to wash 1 load the other day. Got my service man on the way to try to fix this problem. Let you know how it turns out.

In 2012 we purchased an LG French Door refrigerator - the most expensive fridge weve ever had - to update our kitchen appliances. In 2013, the freezer section malfunctioned, food defrosted. Since we had the extended warranty, the freezer problem was repaired, but we still had the loss of food. Several months later, we discovered the food in the refrigerator section was freezing. After trying to adjust the temp according to the manual, we called the warranty insurance & since we have the gadget that is supposed to diagnose the problem, allow parts to come with the service person, had this done. Of course he had to order parts. White refrigerator, a black gasket arrived. More parts ordered. Weeks later, same problem. 2nd technician said 1st repair was not done properly, so more parts. More food loss each time. In March 2014, same problem with food freezing in fridge section. We have been waiting 3 weeks for proper parts (again, wrong color gasket seal sent - so another wait). Also yellow discolorations all over the white door, and neither LG nor the warranty insurance will cover this, as its considered cosmetic. So our nearly $3000 refrigerator is the worst appliance weve ever owned. Have complained to LG, nothing resolved. Can you say LEMON? Needless to say, when warranty coverage is over, appliance will be replaced and NOT with an LG!

I am very satisfied overall with my washing machine features and performance. The only thing that I would like to change is the seal and all around the crevices has to be wiped dry after every load otherwise it starts to smell moldy and so do the clothes afterwards, so then I have to clean and deodorize the machine every so often.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

My LG fridge is a dud, within months of ownership, the door shelves broke off, the snack drawer cracked, and during Summer, the freezer does not freeze; needless to say, it does not make ice, and your food is constantly ruined. Forget about ice cream!

I bought an LG refrigerator and it went up in less than 18 months. I called LG and they set up an appointment through Heavenly Cool in Parkville. LG said they would be there Monday August 12th 2019 between 9-5pm. They never called or showed up. Ill never buy another LG product again.

My first impression with LG was when they promised to have the refrigerator at my house within two weeks but it took more than six weeks for delivery. I did have some issues with the freezer frosting up. Called customer service. They referred me to a higher department and they seem to be able to rectify my concern. Thank you.Currently whenever the refrigerator compressor goes on the vibration sound is very high. Have checked inside the cabin and all the contents to make sure they were not vibrating it is not it’s the compressor vibrating. I called for a repair and they recommended me to appliance repair in Poughkeepsie New York. I then checked on their ratings. All of the reviews were a one star except for three that were five stars. It also showed that there was two complaints to the Better Business Bureau in the previous six months. I canceled the appointment and spoke to LG about using such a horribly reviewed service. I told them I did not want that repair service in my home.

My LG French Door Refrigerator/Freezer after 4 years has stopped cooling. As a result we have lost everything in the refrigerator, which is in excess of $600 worth of groceries. There was a class action lawsuit filed in 2020 due to LGs faulty compressors which many people have been impacted by. This was a $2,400 refrigerator that didnt even make it to 5 years and many people share the same stories. I do not trust this company and will refrain from purchasing any appliances from the brand moving forward.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

I would give 0 stars! I have to get rid of the LG Tromm. It’s only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It’s got to go.

I am a neat freak when it comes to my appliances, I use an aluminum tray at the bottom of my oven to catch spills, etc. We had our stove for 6-7 years, I used the self clean option for the first time today. The sides, where the metal shelving are held is rusted. The coating on the bottom of the oven cracked & sections rusted, the metal sheeting is also warped. Like others, I bought LG because of the reputation that Consumer Reports said. Obviously they didnt test the stove long enough or use it the way a real homeowner would use it, and here we paid close to $1800 for our glass top stove and it cant last 10 years. From now on, a stove better have a damned good warranty before I ever buy it.

I have top load LG smart drum - worst washer ever. UE ERROR CODE unbalanced load. Takes all day to do 2 loads because machine has to be babysat - it continually fills with water to balance load. Also it does not clean clothes well. The technician said it does not clean clothes well because I have well water (it is filtered and very clean water) and said that this washer would not work unless I did very large loads. He said 5 towels at one time not enough. Also LG will not do anything about it unless it is deemed un-repairable. Their technicians are trained with a list of excuses not to deem un-repairable as you can see above. I offer LG the machine back for free if they put it in a LG executives home - to see if they could use it properly. They said no.

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

This design of this dishwasher is a nightmare. Ive actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). Its as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. Ive probably owned ten dishwashers and can honestly state that I cant even rate this as working. Im literally having it replaced and throwing it away if I cant get Home Depot to take it back... Its less than a month old but I just cannot stand it. Ill pay twice for installation but it will be worth it because otherwise Ill be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

The expensive refrigerator with French doors, we have had at least 5 repair calls, the ice/water dispenser leaked and the double doors at the freezer froze up and couldnt open doors. The company has not replaced the unit, they did replace the doors and they didnt work also. The repairman said nothing more he could do. They are ducking me, putting me on hold for almost an hour each time I call. I will never buy another LG product.

I have an LG electric stove. THE OVEN HAS NEVER WORKED WELL. Ive had it serviced several times. The digital portion and a sensor was replaced with new less than a month ago and it still does not work. Im trying to roast some Brussels sprouts at 425 and it has been heating up for over an hour and is only up to 350. Dont buy this brand unless you want to spend a whole lot of time in the kitchen and get to know the repairman real well.

We purchased the LG washer / dryer set on 1-11-20 from Warner Stallion. Right from the start the dryer makes a constant banging noise like there’s a pair of tennis shoes drying. I called the appliance store that we purchased from and after waiting 4 days for a call back they finally scheduled a service tech to come out, he told me that unfortunately all LG dryers sound like, there is no fix so I just have to put up with it. I called the salesperson we had and explained to her, she said she never heard of this problem.... I didn’t hear from her again. Today I was using the LG wash machine for bedding, when I opened the door, I noticed my sheets were ripped into pieces. Think twice before purchasing a LG appliance.

We purchased a counter-depth LG French Door unit from Lowes about 5 years ago with a 3-year service agreement. Because LG doesnt make as many counter depth compared to standard depth, it cost more (~$3000). Cosmetically and storage-wise, we were quite happy with it, but early in the first year we noticed that ice was building up behind the left bottom storage drawer. Lowes repairman replaced the entire rear fan/control unit, explaining that if we didnt have the service contract it would have cost us about $500.Unfortunately 2-more service calls by 2 different organizations were required in the first 3-years --- all for the same ice problem! We then purchased a 1-year extension for the service agreement because it was obvious that our $3000 fridge had a problem no one seemed to be able to fix. We were correct, because we had more ice in that year.Numerous calls and emails to LG and Lowes during these 5-years got us little more than asking for more and more details about previous repairs. They also referred us to someone to repair it. They all tried, replacing more pieces and parts. Finally, a few months ago when ice again recurred we spent $90 for another LG expert to review our issue. They told us LG had issued some sort of bulletin about this problem, and for another $500 for the part, plus labor, they could fix it. At this point we had already spent at least $750 and dozens of hours trying to fix a $3000 fridge and had no confidence anyone could repair it properly, so this afternoon our new Frigidaire will be installed and the LG hauled away; and Im writing this review. Tom

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

I purchased a $700 LG washing machine. After 1.5 years, the machine stopped working. It literally died, no display, no nothing, right in the middle of a wash. The lid was electric, therefore we could not get our clothes out of the machine (in about 12 inches of water). We had 4 different servicemen out (sent by LG) and none of them knew how to open the lid, until the 4th arrived with a 9 volt battery and got it open. Of course, the clothes were ruined. I explained the situation to LG and they actually sent me a check for $275 (the estimated cost of the clothing) and Best Buy gave me credit for the defective machine, which we used to upgrade to a better model LG washing machine. The new expensive machine continually gave the UE error message, inappropriately. It would show this even when we were cleaning the tub and nothing was in it. This got so bad eventually it started taking us a day or more to complete one load of clothes.Sooooo, I put in another call to customer service, who repeatedly told me it was out of warranty and they couldnt do anything. I asked to speak to someone in management and was transferred to executive services. They actually listened to my story, sympathized with me and sent out a repairman (who ordered parts, over $900) and fixed the machine. It now runs great! So, even though some companies like LG make a product that has serious performance issues, their customer service has done an excellent job addressing my concerns and going out of their way to make it right.

Purchased 3 yrs ago and been trouble ever since. Freezer freezing up and looks like snow over all my food. One time food wouldnt freeze properly and had fixed so I thought. Over 300.00. Worked for weeks and now trouble again. I am on social security and cant afford these bills. Last refrigerator lasted 19 years and still going with no repairs ever!!! This LG looks good but is big expense and this company should have huge lawsuit for all these bad appliances. They do nothing about. Thanks for listening. Please believe me, they are bad!!!