Just want to chime in here... I just googled I hate my LG refrigerator and am shocked to see so many people PUT OUT, financially, time-wise, logistically... for these EXPENSIVE refrigerators! I had a perfectly good ole side-by-side Whirlpool. Didnt like the freezer, too narrow, couldnt even fit a frozen pizza without taking it out of the box... you probably all know what Im talking about. So my husband buys me this (visually) great-looking LG French door fridge, Christmas last year. 28.8 cubic feet, white and sassy. Pattys in love! Supposedly $3000 but on sale for $1800 at Brandsmart. Still a pretty penny, and I added a 5-year warranty.Last month I was clearing dishes and walked into my kitchen and wiped out in a puddle of water, everything flew everywhere, I landed on my knee... awesome bruise! Lucky I didnt break my neck or cut myself on the wine glasses I was carrying that went crashing to the floor. Angry much? How do I summarize this quickly? Cant! It took two weeks, scads of phone calls (of course ALL calls are taken by someone in Asia and the voice recognition software doesnt recognize the word refrigerator more than half the time and there are no options to actually press a number button)... I lost most of my food, lived out of a cooler, constantly buying ice... when the local fridge repairman came he was GREAT but said it needed a new computer panel. Fine. 3 days later, computer panel installed, fridge working again. More phone calls, claim filed, fought for $150 food reimbursement.STORY OVER? NO! Its happened AGAIN! Puddles on the floor, melted frozen goods... and I am... well, Ill just be nice and say upset! Of course LG is SO SORRY, MAAM... we can get someone over there in 3 days! I must confess to yelling NO WAY! and today (its Monday 10/22 & the fridge started plotzing on Saturday) my friendly repairman came a day early because I WHINED on the phone this morning to them.NOW I NEED A COMPRESSOR! Back to cleaning out freezer and fridge, living out of a cooler and trips to get ice. Should have one in 2-3 days. Somehow this doesnt ease my mind. Ive declared to LG Im telling everyone I know to never buy LG appliances! They dont seem to care... probably because theyre safely 5000 miles away from me! ;o) Enough said? Thank God I bought the warranty because nothing out of pocket yet. I might go ballistic if I have to pay anything for my 10 month old fridge. Looks arent everything! Sorry I broke up with you, Whirlpool! Good luck, everyone! Thanks for reading my novel!

Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. This has damaged several pieces of clothing beyond repair. I removed the screen assembly from the dryer to inspect it. There is no damage or lint. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. This implies that either the lint screen or screen holder came to me defective.

I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

I purchased the Model#WT4870C*W LG White Top Load Washing Machine 12/20/13, purchase price $599. And because my husband and I traveled for 18 months this machine got less than average use. This is the worst machine I have ever owned, reasons are as follows, does not clean clothes, the clothes come out dirtier than when they went in and yes I wash my tub with tub cleaner very often. Does not use enough water to cover the clothes and even when I use extra rinse. Clothes come out with soap and dog hair all over them. The top of the tub on the rim stays filthy. I get cleaner clothes from old laundromat machines. Sometimes clothes come out still dry in spots. How can this be. I believe LG should return everyones money and get out of the business. Same goes for their TVs. I will go back to agitator style from Maytag if I can find one. Very disgusted with this purchase, a waste of my money, I will never buy LG, again...

Tonight we set our dishwasher to run as always while we sleep. Well it was a good thing I didnt fall asleep right away because my LG dishwasher control panel shorted out and caught fire, and it didnt even trip the breaker. Hopefully thats because I got to it first. We have had nothing but trouble with it over the seven plus years we owned it. It has been completely rebuilt at least three times. It has always had a foul smell to it when it ran.

Within a month of moving into a house that had brand new LG appliances the oven stopped heating properly. We called LG and paid a fixed rate for them to fix the problem. They replaced something in it and it wasnt even two weeks later when the same issue happened again. Shortly after that the LG dryer stopped producing heat. We had an independent repair person come out and $400 later he had replaced the heating element. Apparently LG appliances are very difficult to repair and time consuming to access. We will NEVER buy another LG product. Totally a waste of money!

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

I decided to try LG because it was on sale at menards and I bought it. I was looking to upgrade to a different refrigerator from the original side-by-side that I owned. The only thing that I have not liked about this refrigerator is that the cover on the ice machine has broken. Theres a couple screws to the latch on it and they have broken off. Other than that, I like the fact that it has an ice maker and it also has the water dispenser. I like that it has the freezer door on the bottom. It has the open wide space on the top for the refrigerator.

LG stepped up and covered the repair even though the refrigerator was less than a year out of warranty. Extremely pleased with the response from LG. The repair was prompt and very professional, all completed at no cost. Upgraded from 1 star to 4 stars. Loosing one star due to having to publicly post before the company acted. We love our LG refrigerator and extremely happy that it is now working great again! Thank You LG!

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

We purchased the French for LG refrigerator 2-3 years ago and it stopped cooling yesterday. We called LG support. The lady was nice, telling us to try this and that, but nothing worked. She then gave me a phone number to call for local service, with all cost paid by the customer. It is not good for such a giant piece of appliance to work for just 2-3 years. I called the local service anyhow. The stop by per se is $100, and the estimated repair cost (compressor issue-- it is cold when plugged in) is $650. Looks like this is a very common issue with this LG machine. Can LG do anything about it?

I have several LG appliances, all have had numerous issues. The refrigerator - drawers crack easily, door shelves snap under basic load (the shelf for milk broke off with just milk in it). The range - front panel cracked due to heat (ON A RANGE!!!!). The Dryer - the drum cracked to the point where clothes can probably get through. I contacted support about all of these, and they simply parroted the 1 year parts & labour mantra. Save yourself some money and DO NOT BUY LG.

Gas range stove igniter went after 3 years. Only one service technician (outside company) in our area. Called Sept 15, booked service earliest Sept 22nd. They arrived and said they needed to order a part (we already told them what we needed). Called several times to get a date for repair with little to no response. Called LG - this is the only technician they have. LG called and I have to wait. I am at their mercy. Service Technician showed, called complete and product serviced and working. Not the case. Oct 1st LG have stated the repair company will not be available this week but will call and hopefully next week. Product is only 3 years old. This is the most they will offer in service. 3 weeks or more without a working stove is acceptable to LG.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.

We purchased a complete new set of appliances (including this LG electric range) in September 2011 at Best Buy. During the late summer/early fall of 2013 we began to experience difficulty turning the stove top burners off. This progressively got worse and shortly thereafter we started to wake up in the morning to a glowing red burner on high; so it also turns “on” by itself. Since then (approx. 6 months ago) I regulate our LG electric range by turning off the “range” breaker in our house circuit panel. This is really inconvenient. I quickly looked online to see if others experienced this problem and soon became aware of recall #13-031 initiated on November 8th, 2012. I then called LG and explained the issues; they transferred me to the recall department who initially said “sorry, your range is outside of our recall parameters; it’s too new”. I explained that I have the identical make, model, symptom, and purchase location as what recall #13-031 states. They didn’t care. I then informed LG that I also have three young daughters and I am afraid I will forget to turn the household circuit breaker off and one of them may get burned or our house could burn down one night. Again this didnt matter.During this same call the lady I was speaking with asked if we still owned our LG top load washer. I said “yes, we love it”. She said that unit has a recall and they would send an authorized tech out to repair it. This occurred in the late October/early November time frame and the washer was never the same, ruined. They tried several more times then finally agreed to replace it. We went without a washer for two months and commuted to and from the laundry mat almost daily while we waited. They finally exchanged it with a new model which runs great. During this wait I kept on calling LG customer service not only asking where our replacement washer was, but also updating them on our LG electric range. One day in December I finally was able to talk to a sympathetic recall rep who said “your range is included in the recall; it’s deep in our notes”. He said he would arrange the recall repair, finally! A few days later the local LG authorized repair center called and said they could not find our unit listed or a recall number which they needed to obtain the parts. I called LG again, spoke to a lady, and she could not validate my previous call. Regardless she heard me out and said “we will take care of this under good will”. The LG authorized service center came out in early December to inspect it, verified the problem and ordered the parts. They returned on December 17th, 2013 and installed the new parts and as soon as we activated the breaker the burners lit up red on high; once again the recall made our appliance worse. I stood right next to the tech when he called the LG tech line on speakerphone. They informed him not to touch it anymore; he has done all he can do. They will review it for replacement. Again, this occurred on 12-17-2013. I was emailed a link and submitted my proof or purchase. Then a few weeks later on 1-10-2014 I was contacted by an RA coordinator, “**”. She said LG would issue a refund but first needed to pick up our range, truck it to Minneapolis, package it, right it to Illinois, inspect it and then issue payment. She said this process would take “2 to 3 weeks” which after our recent washer experience I really have to question. I asked what we should do for 2-3 weeks without a range? She said we could front the costs of a new range and if we don’t have the money then perhaps we could explore financing it at zero percent interest then pay it off when the check arrives… I then asked what if LG repairs our range and ships it back or rejects the claim? Dead silence… I politely said this would not work for us. We have a very dangerous LG range and we want it repaired or replaced just as LG did with our washer a few months ago. We cannot afford to be without a range for 2-3 weeks nor can we afford to purchase another new range and wait for unknown results. LG denied this request three times (last conversation on 3-18-14) stating because our LG electric range is not part of the recall. So here we sit waiting, not sure this above experience is aligned with the LG Mission Statement.

I bought my LG appliances not quite 3 years ago. I did my whole kitchen, refrigerator, stove, microwave, dishwasher, washer & dryer. They were very expensive. I thought I was buying the best. I bought them from HH Gregg. First mistake. They went out of business shortly after. I never received pedestals for washer and dryer, they owed me $150 back but of course I never saw that.The appliances are junk. Microwave is convection but has burn marks on side from first use. Dishwasher wheels fell off right away. Getting dishes in and out almost impossible unless I get halfway in it. I rarely use it because its a pain. My refrigerator compressor went out the beginning of June 2019. LG uses a company called A&E for repairs. When I called them they told me they only had one technician in my area. I finally got my refrigerator fixed today. September 11, 2019. The compressor was fixed 2 weeks ago but the day after it was fixed the icemaker went. I went without a refrigerator for two months and without ice for over 3 months. I have had to buy bagged ice for 3 months.I finally had enough with A&E and the rudeness I dealt with there. I refused them to do the repairs. LG said they got someone else to do the repairs, only thing is they never called him to set up for repairs to be done. Not once but twice. Thankfully I had his number and he made time to fix the refrigerator. His company is called Umbrella appliance repair and his name is Said. Not sure of last name. He is from Williamsburg VA. I would recommend him and give him the highest respect. He came even though they didnt call him like they said not once but twice, they had me wait all day and he didnt even know he was supposed to be here to do repairs. He worked until after 8 p.m.My husband passed away 3 yrs. ago, the person that took my info got it wrong and somehow when they sent the parts to my house, parts I didnt know were coming, came in my dead husbands name. Can you imagine getting a pkg. on your front steps with your deceased spouses information on it. Also during all of this mess my mother passed away. I had family coming in from all over the country and no refrigerator to keep food and no way to make ice. I had people here from Wisconsin, California and Pennsylvania.This has been a nightmare I wouldnt wish on anyone. Over 2 months without a refrigerator 3 months without my icemaker. LG should be ashamed. I would never recommend them to anyone and I promise I will never buy LG products again. The worst customer service ever, from LG and A & E repair services. Debbie **

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

This is a letter I sent to the President and CEO of the Co. I am writing in regards to a repair problem Im having with my LG refrigerator model #LFX31025ST. At the beginning of May 2017 I noticed that it was not cooling properly and making a strange sound. Within a few days the temperature was well above normal range 45 degrees plus and continued to rise in the both the refrigerator and freezer. At that point I made a call to LG, (May 8) and was told my extended warranty was expired but I was still covered with my manufacturer warranty for the compressor. I then purchased a warranty from Assurance as suggested by LG customer service for the cost of $358. Had an appointment set up, then waited 16 days for the first appt.The first technician that came out said it was the condenser and he needed to order a part. (Service date May 19.) The second tech came out on (service date June 5) to install condenser and said the compressor was bad as well and that apparently the first tech missed it. He then proceeded to order parts but never bothered to call when they came in, until I called 4 or 5 times to inquire. My next service date was on June 21. Repairs made, but still did not cool! He also made a total of 3 cuts to my new kitchen floor which I have pictures of and never mentioned it to us! We didnt notice until the Authorized LG Tech saw upon pulling out the fridge for the 3rd repair.Our next service date was June 27, but the tech was a no-show. Called LG and they apologized and said it was their fault for not confirming. At that time I was set up for another appt. on July 5. When they didnt show again I was told by LG that when they called G&A Appliance (the co. that had been servicing us) G&A stated there was nothing more they could do. I still dont understand why they would make me wait another 8 days before saying something. So LG set me up with a Authorized Service Tech who came out on July 19. He examined the fridge and found the subsequent work to be inferior and not complete. More parts needed to be ordered and installed.Next repair date July 25, work was done, system seemed to be cooling before tech left. Was advised not to put anything in it for a couple days just to be sure. Over the next 48 hrs the fridge got down to a temp of 45 but no lower and the freezer got to 20 but no lower. Called LG back to sched. tech to come back out and was told there was no openings. I asked to speak with a supervisor and got a nice woman named Brenda, who said she was putting me on a anytime/anyday timeframe. She was also marking it as a reclaim.Waited 6 days and never heard from anyone so called back on Aug 2 and spoke to Jewel who said I was on the sched. for Aug 8. Well Aug 8th arrived and no service tech!!! Called and spoke to Jason this time and was told I needed to sched. my appt. through Assurant because my original warranty was up. Well my compressor is warrantied for 10 yrs so no, my warranty is not up and the repairs thus far have not worked. Well I complied and called Assurant and was told they have no available appointments... Really?? He said to call back in a few days to see if theres an opening. I have never heard of such a thing.So in summary Ive been without my refrigerator for over 3 months with apparently no fix in sight. Spent countless hours, yes HOURS on the phone explaining my problem and setting up appts. I bought my LG refrigerator only 5 yrs ago along with a stove, microwave, and dishwasher all LG. The fact that the fridge had a 10 yr compressor warranty was a big part of our decision to purchase, not mention the roomy interior as opposed to other manufacturers models and the excellent LED lighting! At this time Im asking for a replacement or refund of this product which you have been unable to repair under the warranty. I feel that I have been more than patient in this matter. I really cant continue to live out of a cooler. I appreciate you taking the time to read my email, I look forward to speaking with someone to resolve this matter.

I bought an LG French door refrigerator in June 2017. The compressor first died in April 2018 and it was replaced and now it has died again, April 2020 during the pandemic and nobody can come out to fix it. This is the worst fridge I have ever owned. Not even 3 years old and I have to replace it. Im disgusted. Do not buy an LG refrigerator.

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

Our 2 year old LG refrigerator (LFX31945ST) stopped cooling. Called LG and they sent a link to troubleshoot it, and was useless. Called LG back and they had me do the Smart Sensor test over the phone, and said they saw that the fridge wasnt working but couldnt tell me any details and gave me 3 numbers to call for local company to come fix it... To be continued...

Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didnt think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. Im strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Wont do the same mistake again.

Purchased an LG Refrigerator only 2 years ago, compressor has already failed. Been without refrigerator for nearly five weeks because of constant run around from LG (also purchased the extended warranty), had two different repair companies (both sent from LG as certified company to do repair) and bottom line is the parts are not available because of the multitude of Compressor failures. It will be at least two months before a compressor is through production and shipped from Korea. For all of you experiencing compressor failure PLEASE CONTACT THE FEDERAL TRADE COMMISSION AND YOUR STATE ATTORNEY GENERALS OFFICE. This is obviously a recall situation but they wont do that. For all of you being told your repairman cant fix your refrigerator, that is not true, there simply are no parts available and when that is the case LG is in breach of their warranties and would be forced to issue you a refund or replace on your purchase, they are giving you the run around to avoid having to pay. DONT LET THEM GET AWAY WITH IT, KEEP THE PRESSURE ON.

Will not stay balance have to stop several times to try to balance load - takes about all day to do one load. Will never buy another higher price washer.

I purchased beautiful black French door/bottom freezer refrigerator LG LFX25950SB July 2007 when I remodeled the kitchen. Started getting FF ERR message in Nov 2010. Called LG, unplugged unit for 6 hours as told, that fixed it for a few months. This problem has continued every few months. Happens more often if house temperature goes above 72 degrees. We live in Florida - it’s always hot. Have contacted LG again. They dont have a clue what theyre talking about. Will contact local service repair person and hope for the best, but after reading all the complaints against LG products, I fear I will end up buying a new frig, but not LG. Will let you know what happens from here.

Fridge stopped cooling so we called LG on July 23. They made an appt for their service contractor Lake Appliance on Friday July 26. I called Lake to inquire if they had parts and they said they have typical parts on the truck. When they arrived, Lakes service technician checked and confirmed it wasnt working, and that they needed a part which wouldnt be there until the following Friday Aug 2. On Aug 2 he installed the part and did some other work to clear out the cooling system, but 24 hrs later it was not cooling at all. Room temperature. He said that they would need to get a new evaporator coil which would take a week, so we would need to wait until Monday Aug 12. I called Lake to see what could be done, they said there was nothing they could do -- they need the part and to get the technician scheduled. Called LG next day (Sat) to see what could be done, they said nothing could be done. I asked the LG rep for a manager and they said the manager was in a meeting and would call me back in about 45 minutes. I finally called them 2.5 hrs later (they never called) and was informed that there is no manager working that day at all, they only work Mon-Fri. I told them that was odd, that there is no supervisor working that day at all, because earlier they told me the manager would call me back. So, here we are on Mon Aug 12 and Lakes technician called in sick. So I need to wait until Fri Aug 16 now. 3-1/2 weeks without a fridge, and I am not convinced that replacing the evap coil will fix the problem. Extremely disappointed in LG and their service company. First LG fridge I have purchased and expected better.

LG is supposed to be one of the top-rated for reliability but Im disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and Id throw stuff out. Id reset it and the fridge would work for a little while then the same thing would happen.The contractors that came were good but the first repairman didn’t fix the problem. I told the service repair people that the guy told them that a part needed to be replaced and to order that part. It turned out they did not order it. So, that delayed everything a lot ‘cause they didn’t do what they were told and they didn’t listen to me. The second repairman who was an authorized LG service guy told me that the first guy diagnosed it wrong. The second guy figured it out and fixed it. The refrigerator is working fine now but its making a little bit more noise than it ever has.

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

We bought LG French Door Refrigerator in 2012, ever since then we kept having issues and paid for Repair. I already spent over $1000 on repair within 5 years. And my Refrigerator is no longer useful without new compressor installation. Now Freon gas leak, compressor fail, with out of warranty, I need to pay almost $460 again for New compressor installation. Customer service is not organized; they give few numbers of authorized service center which they do not install compressor or not in service in my area. I Spent time on calling back to customer service several times. Well, now we need to dispose crappy refrigerator and will pay for a new one. Do not buy LG Appliances. They have no customer service and they do not care customers time.

Bought a brand new LG refrigerator. Loaded it up with food. The next day freezer food was soft and food in the fridge was all rotten. Tried to save the freezer food and turned the freezer to maximum cooling. The next day all the food was rotten and the whole house smelled like garbage. Best Buy switched the refrigerator but said to call LG to reimburse for the cost of food. LG was very unapologetic. Service is very poor. I called three times and was put on long holds to wait to talk to the supervisors. The customer care refused to pay for the cost of food. I had easily $400 worth of food in there. LG hung up the phone on me twice. I am regretting buying this refrigerator.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

Our LG stove has also experienced cracked plastic stems on the SS burner knobs from regular use as others have posted. The problem was discovered when one burner would not turn off as the knob had rotated past the stop. This is a major safety hazard. The cost of replacement knobs is at least $75 to $95 each and not an acceptable option. I have devised a simple fix to reinforce cracked (not broken) plastic burner knob stems. The total parts cost is less than $5 for five burners and can be done using typical household hand tools or tools that cost only a few dollars each. I am preparing a detailed instruction sheet for sale on eBay for about $10, but will offer the draft now at a discount to anyone interested.

I will never...I repeat, NEVER buy any LG appliance again. The top-loading HE washer I bought 2 years ago (Model WT4870C) has been nothing but a disappointment. To call it a piece of junk would be an insult to junk. And LG customer service is terrible! Dont think you will get any sympathy or help from the company. Theyve got your money, and thats all they care about. Apparently, quality means nothing to them. First of all, the area around the bleach dispenser rusted. Do you want rust on your clothes? Me either. Thats why I called customer service. Instead of agreement that rust in a washing machine is not acceptable, I was told, If liquid gets on the metal, it can rust. Really? Then why does it say to put liquid bleach there (in the dispenser!) if no liquid is supposed to touch it? And besides, in their opinion, the rust is a cosmetic issue.When I complained that rust can ruin clothes, they told me that I could send them my damaged clothes, and they would review them, and possibly issue some compensation FOR THE CLOTHES! Now, only 2 years into owning this washer, it breaks! I cannot use it at all! It was running when suddenly a terrible noise was heard coming from it (not the normal terrible noises it usually makes), and the tub could not stop. Natural frictional force caused it to finally come to a stop. But now it cannot spin at all. Even though the washer displays proudly on the front a 10-year warranty, that only covers the motor. And guess what: You have to pay for a technician to come out to determine whether it is the motor or not. So you are out a service charge no matter what! (Oh, and even if it is the motor, you still have to pay labor charges out of pocket.) (FYI: The photo attached shows the dispenser after I removed the plastic surround.)

I purchased a home with LG appliances already installed (They were nearly new.). The fridge is a LRSC26923TT model. The plastic water supply lines on the back of the unit split and sprayed the wall behind the fridge, damaging the drywall on both sides of the wall. LG stated that since I was not the original owner, their warranty would not cover it. I have 2 other LG appliances in this kitchen, and I have had problems with those as well. No assistance. Their customer service department is deplorable. They are arrogant and condescending. I will never buy another LG product. I am on a mission to warn everyone I can.

I cannot wait to buy a new dishwasher. This LG inverter direct drive DOES NOT dry dishes, glasses, utensils, nothing really. Water is often left standing on the top of dishes and glasses. The smell coming from the dishwasher is something Ive been working hard to get rid of to no avail. Bleach, vinegar, you name it, doesnt fix it. As of lately, my dishes are not coming out clean either. I always rinse my dishes/utensils before placing them in the dishwasher. I actually questioned myself if I even ran the dishwasher because of how dirty they came out-and it did run! At this point, Id rather just hand wash my dishes to know they are actually clean and dont come out smelling terrible. The only plus to this dishwasher, is that it is quiet. Id take a louder dishwasher that actually does its job over this quiet one!

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

One machine - LG washing machine was purchased as on date 26/01/2016. After one month there is a some issue, which I have already informed and raised a complaint through complaint no ** dated 09.03.2016 to metro service but not resolved. Another complaint raised and received the complaint no ** dated 14.03.2016. Till date not matter resolved. If it is not possible to resolve please take back the machine and arrange to refund.

I purchased a $2700 LG refrigerator 6 years ago. It stopped working. They provided only two companies to repair. Neither will call me back to come and service unit. LG cannot provide anyone that can repair it. I have to dump it and buy a new one. How is that fair? LG is one of the largest companies in the US.

Ordered an LG fridge in December because its the only one that will fit in the space I have. Suppose to be delivered on Jan 19, 2019... The night before I got a call saying it wont be delivered because they dont have it. After many calls and the runaround I found out it was a system error and I will get my new fridge in a week. Still no fridge and still getting the runaround from customer service saying I shouldnt be calling them, Home Depot should... This is the worst company to deal with and I would love to return this fridge before it ever gets here. If it ever does! I am running a family of four and working full time with a beer fridge lent to me by Home Depot! Totally ridiculous, and very unacceptable. They are offering no compensation for my time or inconvenience of not having a fridge I ordered and paid for already!!!

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

I have an LG refrigerator (model LFX25974, less than 2 years old) that after 3 hours of diagnostics probably needs a new compressor. Working with the service representatives who are located in the Philippines is a nightmare. You cannot reply to any e-mails and so you never know if your problem has been totally solved. Mine was not for three weeks and then to find out the labor charge will probably be more than a new refrigerator. Please DO NOT BUY AN LG REFRIGERATOR. If you do, be sure to get the extended warranty because you will surely be needing it.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

We purchased a brand new LG stove/oven in 2014. The control panel started giving us issues about a month ago (27 January 2016). We reported the issue to LG customer service and they offered an extended warranty for about $275.00. We purchased it and their repair representative arrived at our home. He verified that this was an LG product by model and serial number, and confirmed that the stove/oven was produced in 2013. He then said that he didnt have the required parts to perform the repair, and that LG no longer makes the parts. Since then, LG wont fix their own product because we dont have the initial purchase receipt. We have been arguing with so called LG executive services ever since. Ultimately, this is an LG product, LG took our money for the extended warranty, and they are incapable of fixing their own product. Is this fraud?

Spent a lot of money on this attractive stainless dishwasher. After minimal use (work out of town, used it maybe once a month) the pump quit. I live out of town, cant get anyone out here to try and fix it. Guess its going to the dump, probably only did 20 loads of dishes. Lousy loading racks. Though the interior is quite large, the racks dont seem able to nest as many dishes as my old one. About all this dishwasher does is look nice, stainless, hidden controls, sleek handle. Never ever buy a LG dishwasher. Even if Id have bought the extended warranty, the pump and service call are not covered.

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

I purchased 3 LG appliances, and for all 3 appliances I have had problems with them almost from the start. The Icemaker does not work and drawers falling apart. The Stove, every time I use the self clean option the stove top or the oven will not work and I have to call a repair man. The Microwave oven, the numbers 1 & 2 do not work. These products are now 5 years old. The refrigerator was purchased to replace a 15 year old GE side by side that I now use in my garage for extra refrigerator space that still makes ice and all drawers are still intact.

The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

I was cleaning the exterior of my LG washer WM2701H with a soft dry dishtowel and the printing around the dial wiped off. Never in my life have I had any appliance that I have cleaned on the outside that the printing just wiped off. I was not using any cleaners or liquid on it. The service person I talked to said that the printing coming off was not covered by the warranty. To me that is not the point. In this day and age with the technology we have as a country, you should be able to buy a washer that when cleaning, the printing doesnt wipe off. The washer manual say that the outside of the machine can be cleaned with warm water and mild, non abrasive household detergent. Immediately wipe off any spills with a soft, damp cloth. I guess LG doesnt care about the consumer. Im so disappointed in their non-response to problems people are having with such expensive washers and dryers. Im surprised Sears still sales LG products. Its giving them a bad name too.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesnt use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

Purchased top loading LG washing machine. Only two years old and it is rusting all around the bleach dispenser and starting to show in other areas as well. When I called to complain they said I must have spilled bleach around the area. I do not use it often but it is for BLEACH! Said it is a cosmetic issue and not covered! Ridiculous!

Received letter in May 2013 about recall of LG washer that I purchased about 18 months previously. Called the number listed and set up appointment for replacement of motherboard. That is when the problems started. There were numerous problems and it involved many calls to the company. Six months and eight technician visits later I finally got through to a company supervisor who agreed to replace the recalled machine. Delivered on November 27th, 2014. The very first time I used it the machine shut down completely while full of water. Put cycle on drain and spin and it solved that problem. In the following four months there have been a number of other problems including very low water fill, even for smaller loads. Extremely frustrating because I have to keep pressing the button for extra water and it only puts in a small amount. After the fourth press, it fills to the very top which is too much water. There is no happy medium. Also, there is a button for warm water but it always fills with cold water. As with all the other complaints I have read, there is also a balance problem with this machine. I have placed several calls to the supervisor I spoke with in November but they have been ignored. The machine that I had before the LG was a Maytag and I used it hard (we were a family of three children and three adults) and it went strong for 23 years. The only replacement on it was a belt. If my calls to the company are not returned, I intend to fill out a complaint with the BBB.

LG needs to stand behind their product or go out of business. The BBB needs to step in and deal with this MAJOR issues especially with their refrigerators! I would personally like to take mine back to their MAIN OFFICE and do what the lady in the old Discount Tire Commercial DID!!! I wouldnt recommend to ANYONE to purchase an LG Product PERIOD.

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

The ice maker began leaking soon after we purchased our LG refrigerator. The company sent out a repairman, who replaced the ice maker, but said that because of a design flaw, it would leak again. Sure enough, a couple of months later, it began leaking again. The repairman stated that LG knows about this flaw, but refuses to correct it. They give customers like me the runaround, hoping we will give up. I would not recommend an LG product to anyone as I am extremely dissatisfied.

In July 2017 we bought an LG electric/convection double oven stove. Almost as soon as we installed the appliance our first incident with the stove happened. I barely brushed the stove knob and the burner turned on. My husband happened to have his hand on the burner and he felt the heat. That should have been our first warning. Jumped forward to December 27, 2017 @ 6:29 pm. Shortly after my husband had heated up his dinner in the microwave, which is above the stove, I smelled something like plastic burning. I said to my husband I bet you bumped a knob on the stove. He proceeded to the kitchen and when he opened up the door flames and smoke billowed into our living room. Between the two of us we contained the fire and help was on the way.My review regarding this stove cannot be put in stars because they don’t have a negative value. As far as cooking on the stove we had no issues. I loved the double oven. But from our first experience shortly after installation to the night our house caught fire, the knobs were a concern. We have grandchildren who use the microwave... I shudder with the thoughts of what could have happened to them. There were no push then turn knobs, which is a common safety on most stoves, Or the knobs could have been on the back of the stove like some stoves. Now we are facing a total remodel on the kitchen, new cabinets, multiple appliances... etc.Yes, we have insurance but that’s not the issue. This fire could have been prevented if the knobs had a safety feature. I feel for the individuals who have the gas stove. I understand their concern. Gas leak vs fire makes for a bad day. With as many reviews I have read regarding this particular problem, LG should have a recall on this model stoves. Look into rectifying the situation so this does not happen to someone else and turn their world upside down. So as far as LG products are concerned, I’m boycotting them. We even have several other household products but when the stop working, no more LG products in my house. LG needs to step up their quality control on the designs of their kitchen appliances. You should never live in fear of ACCIDENTALLY turning on an appliance.

I do not understand how your company can recall a washing machine, put a part in the machine and it is still not fixed but yet your company calls it completed. I am not able to wash my childrens winter coats, raincoats, sporting clothing, bathroom rugs, and everything else that has water proofing including my sons, who is in a crib, mattress bed. I dont understand how your company can call it fixed. I am very disappointed with your company and unless I get resolution to this problem, I will be going to the Attorney General in NYS. I plan also to spread the word regarding the lack of customer satisfaction I received from your company. This is awful to do to customers who made good money for a product. Now, I have to go to a Laundromat to wash my clothes. Does that make sense to anyone who has bought a washer???

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

The refrigerator is great, we have a bottom freezer also great, however the icemaker is extremely slow in refilling the ice. Water dispenser a bit slow. Great space in fridge. We added plastic drawers inserted into the large refrigerator drawer that spans the full width of the fridge...this makes it more useful and should be standard for flexibility!

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

I purchased my refrigerator on April 2017, since then my fridge had a loud operation noise. My retailer then contacted LG and the technician texted me to confirm that he would come on Jan 13 2018 to fix my refrigerator. On Jan 13 2018, I waited all day and sent him texted him for confirmation, he never responded. On Tuesday Jan 16 2018, he called me that he will come that day, I had someone waited at home all day for him, he never came. Then he called me and confirmed he will come on Saturday Jan 20 2018, I waited all day and he never came. Today Jan 23 2018, I chatted with Lizzy on www.lg.com, she told me that LG does not have technicians, and LG refrigerator does not have One year warranty, and my warranty has expired. She told me to call (800) 905 0210 and (718) 824 2400, I called (800) 905 0210 and was told that they do not service Queens, I called (718) 824 2400 and was told they only service Bronx.

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

I purchased this range (LG DOUBLE OVEN RANGE) new in July 2017. This is not the first time I have had this problem since the purchase of this range with the front knobs being turned on by accidentally brushing up against them. This morning I smelled something burning. Upon checking found one of the knobs on the electric range was turned on apparently from brushing up against it earlier. There was a glass baking dish on top of the burner that was on containing a cake made earlier in the week. Upon touching it to move it off the burner it exploded into small pieces all over the kitchen and surrounding food. Thank goodness no one was injured. This is a major problem and it should be recalled or corrected before someone is seriously injured.

Is this level of service LG intends to provide? We visited LG PEL and New Allied Gujranwala, Pakistan regarding our one LG washing machine (product model: wd80150) issue, but both were saying, “We are not providing LG after sale service.” I even sent 5 emails to LG customer service on August 17, 2011, and they did issue a complaint reference number **. I received what I felt was extremely poor service, and I felt I should write and inform you. They did issue a complaint reference number **; still, they are saying that they do not have LG parts and testing equipment. Im sure that this isnt the level of service you intend to provide. I would like to continue being a customer of LG, but I feel this type of after sale service makes it easy for your customers to simply never do business with you again. I look forward to hearing from you.

I bought an LG double oven in February. As soon as I tried to preheat the oven, the oven filled my house up with gas. After many unsuccessful attempts to have LG have someone come out to fix the oven under its warranty, LG finally scheduled a company to come out to fix the oven. After the company attempted to fix the oven four times, the oven still leaks so much gas when I attempt to preheat the oven that I cant use it. Even though the service company has told LG that the oven is defective and they wont come attempt to repair it anymore, LG refuses to replace the oven or refund me for the cost of the oven. I have been without an oven for seven months and Im currently stuck with a $1,500 defective oven. Thanks LG!

Purchased the whole 4 appliance package from Lowes back in 09/13/2016. Of course 14 months later after warranty has expired the ice maker on the bottom of my new refrigerator stops working. Great! Repair guy just left after I was charged $238 for the repair. Mind you it took him less than 3 minutes to put a new ice thing in. What a sham. You pay almost $4000 for LG appliance and dont expect them to stop working in a year. Beyond pissed. It sucks. Might as well just bend over.Why dont these major companies warranty their products better? You know why is because they know they will break. LG is banking that your appliances make it through the 12 months then they can repair it. Well you should have bought the extended warranty? Really? I could barely afford the appliances and they want me to pay more to insure LGs faulty products? Really? Im insuring LG? How messed up is that? LG refer LFX25973ST serial number 505TRJL34580.

I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG Im very disappointed.

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.This has been going on for about a week. Two weeks ago I had knee replacement surgery and I am to ice it quite frequently. It take a freezer to do that. My wife has to keep going to the market to buy ice for me. LG does not give a damn about anything. They will offer no compensation for food lost, we asked LG to replace the refrigerator and they just laughed it off. As of today we still do not know when this will be repaired. What a disgrace!

Here I find myself reporting ANOTHER problem with our LG refrigerator that cost almost $3000. Its the three door with the freezer door on the bottom and is supposed to be wonderful because it has a linear something or other. The freezer compressor lasted just over one year. The labor warranty had expired and the compressor was covered. It still cost me $450 for the repair. Now, about one year later, the freezer has stopped working two more times with all the frozen food thawing. Curiously, after the food thaws, the motor starts working again. This happened to me again today. Fortunately, I have an old reliable Kenmore backup in the garage. I think that LG does not deserve another customer. Expect problems from them if you dare buy one. They should definitely be OOB. OUT OF BUSINESS!

We are in our 8th year of ownership of an LG model DLG7188WM and it has stopped working for the 8th time. We had 3 repairs in the first 2 years and had no luck getting LG to replace the unit as the problem was always the same, a defective drum and back panel. This happened 4 more times. Luckily the placed where we purchased offered us a free extended warranty due to all the issues. Now the unit has seized and will probably need replacing. Our LG Washer which was bought as a matching set has worked but suffers from moldy smells even though we leave the door open and routinely clean it as recommended.

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

We have had this machine for perhaps 2 years. I dislike that you cannot wash a very small load or ER, cannot add water first, and over the last many months have been constantly getting WE flags. Loads are now taking 2 to 3 hours to do if I dont stand by and monitor. I have tried all the simple fixes but today was the last straw. One set of king sheets, 4 pillow cases and 2 hand towels 6 ER flags so far 2:10 minutes, switched over to just spin after machine shut down and still got 2 ER flags. This machine does not clean any better than the past machines Ive had without all the bells and whistles. I would take back my old Roper machine that ran for 16 years up to the time I sold my home and never broke once. In fact that is what Ill be doing in the near future back to a machine with no bells and whistles. LG I am sooo disappointed in this product.

They warranty the motor of my LG front load washer for 10 years, and my washer is 3 years and 2 months old; however getting them to come out and to process for the eventual replacement has so far taken 3 weeks. They are moving to replace because it wasnt 4 other things they replaced. They tell me since the part which was on back order for 3 weeks and suddenly arrived without warning, DURING the time period they were reviewing for my replacement which is 3-5 business days, that I have to start all over with another 3-5 business days to review for replacement YET AGAIN. Ive been 4 weeks without a washer. The customer service reps sound like robots reading from a script. They dont even sound human. This part that suddenly arrived without warning during this period when I thought I was receiving news that I could go pick up my new washer? Well, nobody even told me it was coming. The repairman, Ron, didnt even bother to tell me it had arrived at his house yesterday. He had this part and couldnt come out to my centrally located home for another week! Well, he came today and the machine still isnt working. So here I am on hold with robots, waiting for a supervisor to see if I can somehow bypass this mandatory review process which she told me wont be authorized till next Monday. That is 7 more days from today. Their service truly sucks. Nobody seems to care.

The features and other pieces of this dryer are impressive. However, something as simple as a poorly fitting lint screen has made the machine a nightmare. Although I replaced the lint screen at least twice with the LG specified type, and tried any number of machinations, approx. 75% of the loads end up with a piece of laundry catching the right side (facing the machine) of the lint screen and the entire load (or a large part of it) getting tangled in a knot. The longer the dryer runs, the worse the tangle, and the more damage is done to clothing. So the choices are to watch the load run the entire time or resign yourself to tangles and throwing damaged clothes away. Product Services at the company has not responded to my complaints, hence this review.

I have a 2-1/2 year old LG french door, bottom freezer refrigerator that I purchased from Sears for $3,000. While on vacation, the entire unit stopped cooling. Called Sears to service. Because it was a sealed system issue, LG covered parts but not labor. 4 visits, $480 later, and 4 WEEKS WITHOUT A WORKING REFRIGERATOR, the unit is still not working. The compressor was replaced, the evaporator was replaced, the dryer value was replaced, as well as 2 valve assemblies.I call LG and they tell me I need another repair company to look at it. I pay another $100 for them to tell me they think it needs another compressor which will cost me another $300 and there is no guarantee that will fix the problem. Unit still isnt cooling, freon is low, and you can hear the freon now gurgling loudly through the unit. I have called LG at least a dozen times. Lucky if you can get someone who speaks English that is understandable. My question to them was, will they deem it a lemon and offer me a buyout or replacement if compressor doesnt fix the problem. They cannot give me an answer.So now I paid $3,000 for this refrigerator, close to $600 already in labor charges trying to fix it and it still does not work and LG will continue to allow this nightmare to continue until God knows when. I am wheeling this piece of crap to the curb and cutting my losses which is EXACTLY what LG wants. You win LG! I will post on every social media account everywhere that I can until your company is out of business. We need a class-action lawsuit against LG as well. Any lawyer interested, please contact me. LG MAKES JUNK! THEIR WARRANTIES ARE JUNK! THEIR CUSTOMER SERVICE IS JUNK! THEY DEFRAUD THEIR CUSTOMERS! I cannot stress it enough. Do not buy any LG products! Please!

LG: my advice is don’t buy any of their products. 5 weeks ago my $3000 fridge stopped cooling. I had a local company out here, they determined that the linear compressor has to replaced, like most of them after just a few years. Called LG June 14th., filed a warranty claim and got confirmed the part would ship in 2-3 weeks. Coming back from Europe last week no part, no correspondence. Called last Thursday and a lady in their customer service center confirmed my order but told me it was not processed. She would expedite and call me back on Monday. Again nothing happened. 1st call today I was forwarded to their external part warehouse provider who didn’t have any information. Asked for supervisor, got connected but he refused to take care of the warranty part and insisted to send another technician to my home, but can’t guarantee that he has the part. In the meantime I bought a 2nd fridge and put it in my garage. You buy an expensive, presumingly high end product at a premium price that fails premature, service is nonexistent, warranty is not honored and spend 2 hours on the phone.

This model is an older LG, before the compressor fiasco began, only part that has failed thus far is the freezer compartment ice maker. I know that the company is trying to produce highly efficient products, but I say “At what cost are they willing to sacrifice?” Everyone knows that the units being produced nowadays are in no way, shape or form as reliable as the units from yesteryear. I say will those companies making these low quality, high priced appliances stop making trash for the landfills and make them better.

We bought the refrigerator in Feb 2020. A few months later, the ice maker stopped working. Service guy had to come back 5 times to finally fix it. For some reason, the model we have was built with a special ice maker. Last month, we started hearing a loud humming sound. When you open any door, it will stop then starts after you close the door. We called service and they did a smart diagnosis via phone and said it looks like I have an ice build-up by the fan and I need to defrost the refrigerator for 8 hours. Defrosted it and after a week, we got an FF error code on the ref. We are defrosting again and see what happens. Never had this problem with a refrigerator before. Hope this get fixed right away.

My wife and I bought an LG refrigerator from Future Shop/Best Buy in 2012. Within 15 months the frame which holds the drawers in the bottom of the fridge cracked and broke. My wife and I are in our 50s and the only ones who use the fridge. It also freezes our vegetables and the temperature settings dont work well at all. Either the fridge is too warm or too cold. Today was the last straw when I noticed that the freezer trays are showing signs of rust. The design (bottom freezer drawer) is also a very inefficient and dumb design. We will never buy another LG product and certainly would not recommend them either. All they do is look fancy.

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

Wow cant believe Im finding so many people with issues with their LG fridge. Ours is 3 years old and has been making loud noises for a while, had a couple service calls, defrosted a couple times, helps for about a month. Most recently - the WATER STARTED SPEWING FROM THE DISPENSER FULL FORCE ALL ON ITS OWN!! Thank God I was home because in just a few minutes our wood floors were covered with over an inch of water. I opened the door to stop it and then turned off the water supply.Repairman came, heres our list of parts needed to repair: Rear panel fridge (cracked), $267.14. BiMetal freezer part (frosting), $48.65. Control board for updated freezer panel, $329.02. Freezer cover (control panel), $183.38. New dispenser, $280.36+labor. No support from LG on this, which is a shame because they obviously know there are issues with this fridge. Its going to the dump and we will be replacing with a non-LG product. We own a new LG washer/dryer and dishwasher, but this is definitely our last LG product based on this experience. Btw, our 23 year old Kenmore is still going strong in our garage! Will be searching for class action suits and ready to join as soon as I find one! LG lfxs32726S.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

LG front load washer is four years old. I got an LE message then the machine wouldnt run, so I called for service. Stainless Steel drum has lifetime warranty. The motor has 7-year warranty. The service technician was on the phone with LG for about an hour, apparently trying to understand the Pakistani man. The end result was $700 to repair the drum and motor and replace the plastic drum around the inner drum, which of course has no warranty, and about 5 hours labor to tear it all apart. It doesnt matter what model. It is a $1,000 washer that should not need $700 in repairs in four years. This is the very last LG product that is ever purchased at my house. If I could have given it zero stars, I would have.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

I purchased an LG dishwasher for my newly renovated kitchen, it was professional installed the first of May right before the final acceptance of the renovation. The plumbers tested the dishwasher and all appeared ok, I never had a chance to even use it once. On May 9th I walked into the kitchen to find three inches of water in the kitchen and dining/living rooms, with water pouring out from the dishwasher. It was inspected by the factory rep from LG that a clip on one end of water hose was missing and determined this was a factory defect. Since there was extensive damage to three Persian rugs floating in water, furniture and areas behind the newly installed cabinets I filed a claim with LG and after 4 months they still have not made a reasonable offer to reimburse me for the damages their defective product caused. Very very poor customer service. Will never purchase another LG product and would not recommend their products to anyone.

We bought a LG washer in 2009 and thank goodness we purchased the extended warranty. We have had so many problems and it has required numerous expensive repairs. In the first year under LGs warranty we knew it was a lemon. After four years of replacing numerous parts it is deemed irreparable. Our service person from the warranty company called LG and gave us a number to hopefully replace it. After six weeks of working with them we were given two reference numbers and felt confident that the problem was being solved and they had our initial sales receipt. We found out we have been working with a call center in the Philippines from a LG representative in Alabama. When I asked why they have indicated to us things were progressing he said you are dealing with people in the Philippines and they are going to tell you want you want to hear.In the end, I was told our washer had gone for final review and we would be contacted in 10 to 12 business days about its possible replacement since it is irreparable. When I called to find out why I had not heard back, I was given the run around again. It was only when I insisted several times on talking corporate that I learned we would have to go through the extended warranty company which was not the information we received at first. So for over six weeks we believed LG was handling this professionally only to find we had been given the run around and dealing with people who really did not understand what they were doing. I am very concerned about this kind of professionalism and why we werent told after numerous calls and all the information they had that they were not going to replace our washer. So if you have problems beware that even though you feel reassured the problem is being dealt with, it might not be. So why did they lead us on for five weeks and numerous phone calls? They could have told us initially we were on the wrong path.

December 2014 I purchased a LG French Door Refrigerator Model # LMXS530776S. Within a few days of delivery I noticed the refrigerator would stay cold. After fighting with them for two months it was replaced in Feb 2015. Now the replacement has stopped working. Freon leaking, bad motherboard, bad compressor and evap system. LG and retailer Pacific Sales division of Best Buy not doing anything to replace a $4000 purchase.

I liked the compartments, digital screens, extra room and thermostat regulation. It was always easy to clean. The extra compartment gave room to easily organize items. I always enjoyed chillers to use. Any issues were easy to replace. It was a good price and I trust the LG brand overall since I havent had issues with products. It had compartments and better room over other fridges. If I had issues all were covered and I had good customer service.