Purchased a new $2K+ LG refrigerator 4 years ago as part of an entire kitchen suite. The compressor (sealed system) failed, and while the labor wasnt covered under warranty, the parts to repair the refrigerator was covered. I had a LG certified technician make 5 separate visits trying to repair my refrigerator and it was never fixed. It simply will not cool anything in both the refrigerator and freezer. Thus, Ive had to go out and purchase a new refrigerator at my expense. Ive tried to go through the LG process whereby they would consider replacing or reimbursing my refrigerator. They have continued to deny my request, thus the reason Ive been forced to purchase a new refrigerator to replace my LG unit that was barely 4 years old. I will never purchase another LG appliance as they do not stand by their products.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

Purchased LG washing machine (WT5070CW-top loader) for nearly $1,000. Machine started rusting around the bleach dispenser. Researched issue and apparently this is a problem for many customers. Customer service appears to be a call center in India. They told me that there were LG models recalled for this same issue, but not my model and that it must be my fault that this issue occurred. Rust stain spreads each time I use machine so that eventually it will ruin my clothes if I keep using it. Very disappointing.

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

LG service technician came to fix our fridge 20-25 min earlier than the 2-hour appointment window started. I said we will be there by the time the window starts (2pm). He said he may wait. I said he needs to wait because I am leaving my work because of this. When I am driving on my home road (30 seconds from home), he drives past me. It is now 2:00pm. So he left before or exactly at 2:00pm and did not bother to call me. I struggled to get my phone and call him to get back. The time is now 2:01pm. He refused to turn back. His name is Scott and he is employed by LG.

Purchased LG Fridge December 18, 2015. The fridge broke down June 2019! The product is less than 3 1/2 years old. Had to throw all of the content within the fridge and freezer $500 in groceries. Customer service experience was so stressful. Customer service department for LG Canada is located in Panama. The customer service representatives lack experience, cannot answer any simple questions. They put the customer on hold for a very long period of time and most importantly the customer service representatives are NOT FLUENT IN ENGLISH!!!! The conversation was very, very difficult. I would never purchase a LG appliance. Caution when purchasing.

I purchased my LG dishwasher (Model LDF7774SD) in May 2016. It is less than a year old. Starting in February 2017, the dishwasher started having issues. The soap tablet compartment does not dispense the soap tablet, leaving the dishes as dirty as when they were loaded. I have tried liquid as well and after the cycle is finished and you open the door it is running down the inside of the door. LG sent a serviceman to repair the dishwasher twice, and it is still not operating. He replaced the motor as well as some other parts. I have placed nine calls to their customer support center, with no resolution. They keep stating they are sorry for the inconvenience, but refuse to replace the unit.Today May 21, 2017, I contacted them again, since I have not heard from them. First I was directed to their customer service in the Philippines then to their operation in the Bahamas and then to their support center in Costa Rica and back to the Philippines. You can barely understand the representatives. They are more concerned with updating their system notes than correcting the problem and providing good customer service. I asked to speak to their engineering or quality control department, but was told they have no way to contact them, and could not provide a phone number. In addition to the soap not dispensing, dishes fall over when going through the cycle, as the tines are spaced too far apart. Many of the glasses after they fall over, fill with water, and surprise when you open the door... water everywhere. When I spoke to a customer service supervisor, and asked him what I should do until/if they repair or replace the unit, he said I guess you will need to wash them by hand. I have never dealt with a company like this before. I will be submitting a complaint with the BBB. Forget about contacting the number listed on the web, for the North American Corporate office. You cant reach anyone. If you try to leave a message, it states the voicemail is full. I will never buy another appliance from LG. (Life is Good) NOT! If I could give them a negative rating I would. You would be very wise to stay away from this company. Why any retail store would carry their line of appliances is beyond me.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

Bought an LG French door fridge for $2,500 18 months ago and first the ice maker stopped working at exactly a week past 12 months, so out of warranty. Paid extra just to have that ice maker, what a waste, so this morning we find ice cream melted and steaks thawed in the freezer. Oh great, the freezer is broke at 18 months. Call LG and they say they will pay for the parts to fix the freezer but we have to pay for labor, guess how much? They say starts at $500 and that is if it is what they think is the problem. I dont think so. I would rather take that money and buy a different brand that will last. Oh and I just bought an LG microwave last month, I figure this time next year I will be buy another microwave. Talk about disposable appliances. Did an internet search about LG products and it doesnt look good.

We have had this dishwasher for about 1.5 years and it was never good. Here are some of the most frustrating things that have occurred with this piece of junk.1) The bottom rack never stayed on the track from day 1. That means no one in my family of 6 can put dishes in the bottom unless you lift the bottom rack and carry it out of the dishwasher fully. Its obscene. Because the bottom never ever stayed on the track, our 4 kids have bent the outer metal frame, and now it is a pile of junk.2) The racks around the entire dishwasher never stay up or in place, we are constantly trying to manipulate these glass racks to stay in place, but they dont.3) The silverware holder is a pile of garbage, never stays put, constantly trying to get it to stick in place.4) If you fill the bottom, none of the top dishes get cleaned.5) Every other wash, we get an error message of some sort that leaves the dishwasher unusable for a couple days.With a family of 6, and kids we are trying to teach how to take care of dishes, this dishwasher is a joke. Had I known that we would pay $700+ for a pile of junk, I would have opted for a much cheaper dishwasher, as I have lived in places in my younger years with very cheap dishwashers and have not had half the issue we have had with this. I would be ashamed to market and sell this dishwasher. After not even 2 years, we are now in the market to buy another new dishwasher because this one is basically unusable. If you are considering this dishwasher, please think twice, find a different one for your home. I thought paying $700 for one would mean it should be pretty decent, it is not at all a good dishwasher. If I could rate it below a 1 star, I would.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

Stopped working after less than a year and we had food in the freezer which was all wasted. Their factory service were all new repair techs and could not fix the device. And LG had no replacement part closer than Atlanta. So after three weeks, I junked the lg and bought a whirlpool.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Weve replaced all the shelves and drawers and they are again broken. Cheap plastic parts and very expensive. Stainless skin is very thin and dents easily. I will never buy another LG appliance.

I have had nothing but trouble with my LG fridge (model LFC2525765ST). Ive had the same problem over and over since purchasing it in 2011. Well sort of, it started off with a blown bulb in the fridge. Then...well. They come out, fix it, then something else. The temperature keeps dropping and I keep losing my food. LG will not replace the fridge and I keep losing food. Their $250.00 check does not replace all that I have lost or what I have to spend on take-out while they diagnose the same problem again and again and then have to wait for them to order new parts, then set up a new date to come in and fix it. What is my relief when this company comes in to (seemingly) rebuild my fridge? Shouldnt they have to replace it when they have to keep repairing a 3-year-old fridge? I have a warranty and believe me, Ive needed it practically every year Ive had it. Somebody please help me with this, Im tired of losing my food. Im tired of wondering if I will have something to eat when I open the fridge door. With this current incident, its been going on since the beginning of January 2015. And the problem still hasnt been resolved. They put in a new part and the repair charge (not to me) was $335.32. It started working then it stopped and that weekend, so called the company again but cancelled because it started working again. A repairman called me and said give it 24 to 48 hrs to regulate itself (this was a Monday, I called on that Friday before but cancelled on I believe that Sunday). Then it happened again on a Thursday (Thursday seems to be the day of breakdowns). I called for repair service on Friday and as usual, had to wait until Monday for service to be set up. They always end the call with,We are here for you 24/7, but how? Since they cant do anything on a weekend. And I was told they would put in an emergency call for me. I expected someone to come on Monday but no, they called to set up an appointment on Monday. So had to wait again. Who knows what the next part will cost that is coming in on 2/16/15. Oh yeah, this is the same problem from January. This is the third time Ive had to shop, but I buy a little at a time now because I lost all my food from the last two shopping trips thinking the problem had been resolved (silly me). I had already sent in a food loss form. Dont think Ill be reimbursed for the last two mistakes I made buying food. I asked for another food loss form but still waiting. And Im waiting to hear about the one I already turned in. Wow... Oh, by the way, the first time they delivered my fridge, they had to take it back and bring another one because it was defective. Should have taken a hint then. It was purchased from HHGregg BRANDYWINE PKWY 19803 on 11/08/2011.

I moved into a home in 2013 with a 2010 LG refrigerator. Both of the water lines have had to be repaired. On November 2, 2015 all food in the refrigerator was freezing. LG will not send out a technician unless you pay them in advance on credit card - $195 for all parts and labor with a 90 day warranty. A sensor had to be replaced. Today (March 9, 2016) the food is freezing again. I just called LG and they want another $195 before they will send another technician out but not before March 14. Their products and repairs are useless. DO NOT BUY LG.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

I bought an LG Tromm front loading washing machine and it is definitely defective. The clothes reek of mold and after calling the company, I was told to leave the door open and to buy tablets to clean the tub. It was ridiculous--with my old GE toploader, I had no problems or issues. Now, the machine has an OE signal for the second time and the washer is not draining. A serviceman came out and said that it was the drain motor. It cost $235.40. The LG recommended technician that came said the motor is only guaranteed for one month after being changed. I have never been more outraged. When it breaks again, I will go to Sears and buy anything but an LG product.

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

Purchased the LG Tromm Front Load Washer and Dryer. Home Depot is no help and Tromm is no help. Terrible customer service! Five towels take four cycles to dry!!

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

This is my first LG. It is hands down the best machine I have used over 50 years. Its quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

I have an LG front load. It does not have an option to add more water and there is never any extra water in it other than what is on the clothes. As a result I have to wet the clothes down before I start the cycle and do a “rinse and spin” at the end of a full wash as the “extra rinse” does not utilize enough water to justify the electricity being used but the rinse and spin seems to have residual water in the drum. Even with minimal soap and fabric softener or using vinegar in the mid cycle the clothes still come out with a chemical smell to them. Yes I clean the machine regularly as it also has a problem with getting smelly quickly. Had to replace the sensor that creates the spin at year 6 but DIY as this is such a common problem and instructions found easily on the internet.

My husband and I purchased an LG French Door refrigerator in 2016. This past week (June 2019) freezer started to stop working so we moved our food items to a smaller refrigerator in our garage. We woke up 2 days later to find the whole refrigerator not working. We contacted customer service but they did not call us back so we found a service tech in our area who said the compressor is broken and it would be a major cost to repair. We are still not able to get any help from LG about this matter. Looking to see if other people have had the same problem.

I like the design and the quality. It has good review and many people like it. I like it also. All over the people like the brand and it is very relevant to me. I would like to remodel it and place to another place. All the models and all the designs are more likable to me and others. It is a good brand and it has a good reputation. It has many design and many colour. My friends and family also recommend it to me. My previous refrigerator is another brands.

Updated on 04/06/2021: Again, my experience with LG appliances and their customer service department has been awful. I have been dealing with this for 5 months (after my first issue a year ago) and it is still ongoing. I will never buy an LG product again.Original Review: We have been without our refrigerator for 4 months. This is the second time the compressor has gone out and we can not get one of LGs service techs to get the parts needed and repair this. It should have been replaced months ago but the customer service department is useless. Do Not Buy This or any LG product. The aggravation alone is not worth it.

Ice maker started making dirty ice. No filter on fridge, problem was ice maker corroded. Ordered a new one and one year later same thing has happened. LG will not replace for free or discounted price. Cant imagine we will have to buy a new ice maker every year!

Our LG microwave was manufactured in Feb 2013. We purchased and installed it in April of 2013. Power Board failed in 2014 just out of warranty. Like previous writers, charged a service fee and replacement part fee. One year later (2015) power board failed. The service people were good but the LG product is bad. We will not purchase another LG Microwave.

Bought this LG fridge model LMXS30776 in December 2015. After 2 and 1/2 years it has stopped working. We have little children who need their milk, juice, etc. to be refrigerated. I feel like we were being robbed. Their compressors can’t be fixed. Just a waste of time and money. My brand new fridge will go into the landfill. Thanks LG. Stop selling expensive junk to our consumers.

Worst customer service call. I have been listening to the recording for dont know how long. Meanwhile I read all reviews which have experienced worst than me. I hope my call gets answered and my issues gets resolved. I need to start praying and wish me good luck. Customer service at LG sucks. My recent purchased refrigerator does not want to give cold water, my tap water is colder than the first cup in the morning from my fridge. It is not even 3 months old.

I bought a new LG washer and dryer to replace a 15 year old washer and dryer that ironically still worked fine. The new LG washer and dryer have paint jobs like a Ferrari but they are more like a Yugo in quality. The dryer had a complete computer board failure ($200 repair) and now the washer has a transmission issue that not surprisingly is not covered by the 10 year transmission warranty. Now, I sign on this website and find out why all my clothes smell like mildew too! I would strongly recommend against an LG product.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

We purchased our LG French door refrigerator in September 2007. We thought it was a wise purchase but after 6 1/2 years we have found out its not. The refrigerator part of the unit was getting warm so we called for service, we only had to wait 2 days for the service man to arrive, okay not bad. I guess they are busy, and after reading the reviews here I guess they are. Anyway the service man told me it looks like the control board is bad and it would cost $300.00 to fix it. He recommended that we kick the fridge to the curb and buy a new one, he told me that the compressor would only last between 7-9 years and since we are so close to that time it would not pay to repair it. I really appreciate his honesty but I dont think I will buy another LG refrigerator, I dont think that spending $200.00 a year is worth it on a LG.

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

LG dryer electrical connection holder - The screws were torqued so hard I could not loosen them without using a nut driver crescent wrench and channel locks. Then, of course, the holder broke. Now all I want is a one time courtesy replacement of the part and was told its my problem because I chose to change the plug. Of course, the LG video on changing the part makes it look like a 6 years old could do it.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

LG dishwasher is pretty easy to understand the settings. I have had it for over two years. Its stainless steel inside and outside. I feel the stainless steel interior is easy to clean and maintain. It has an energy saving feature which I often use. It also gives you a signal when the rinse aid is low.

On July 10, 2016 we purchased an LG refrigerator model # LFX25973D and serial # 602TRRC1Q486. I am disappointed because the product does not work properly. I have contacted LG multiple times and cannot get a satisfactory resolution to our problems. My first contact with LG was to fix an ice maker issue. LG dispatched a repairman on September 27, 2016. They adjusted the temperature and checked the ice chute, but this did not solve the issue so I called them and they came back out on 10/5/16. We had to call LG back to reschedule another repair order and the repairman was dispatched again on 10/18/16. They ordered 2 parts for the refrigerator, a dispenser ice door and a dispenser motor. The motor was shipped, but the ice door was not available at the time. We waited a couple of weeks and had not heard back from LG so we called them again and told them the work had not been completed due to not having the parts requested. They told us they would reissue another work order. We were expecting the same company to come back out but several days later a different company called to schedule an appointment and they came out on 11/25/16 and determined that they needed to replace the left door. The door was ordered and they came back out on 12/7/16 to do the warranty work.Around the end of December during the Christmas holiday the ice maker started acting up again and due to the holiday activities we held off calling LG until after the first of the year. During the 1st week of January we noticed that ice was starting to form on food in the refrigerator so we called LG again and told them that the ice maker was still not working properly and that there was another issue with food freezing in the refrigerator. We were told to adjust the temperature up in the refrigerator a little to avoid freezing and that someone would be dispatched for the ice maker again. We were getting frustrated at this point and requested that we get a replacement, however we were told that was not an option and that they needed to try to repair not replace the appliance. Each time we had to call there was a 3-5 day period of time to schedule the appointment and then another 3-5 days if parts were ordered, but this particular time we had not heard from a repairman for almost 2 weeks so we called the repair company to see if a work order had been scheduled and they told me that it had not. We called LG again to find out what the holdup was and we were informed that no work order had been scheduled and they would issue one, but it would take another 3-5 days to get it scheduled. I let them know that the refrigerator was not working at all and we lost all the food in our refrigerator due to freezing, including the new water filter that we just installed. LG did send me 2 new water filters to replace the cracked one. On February 3, 2017 we received a call from the 3rd different appliance repair company to come out and look at the refrigerator. When he arrived I told him all the issues we had been having and he determined that it needed a new main board to fix the issue of the temperature in the refrigerator and noted that the sensor was not replaceable. He did not look at the ice maker and said all ice makers have issues with ice freezing together and that I should just periodically open the ice door and shake the tray. He came back out on February 8, 2017 and installed the main board and informed me that if this didnt fix the problem not to call him again because he would not know what else to do. We set a bowl of water in the refrigerator just to check it out and it was frozen in the morning so I called LG again and was told they would schedule another repair order. Once again I asked if they could just give us a replacement instead of trying to fix this appliance as I had no confidence that this appliance would ever be fixed and that I had no intentions of paying for service calls after my warranty expired in about 5 months. Once again I was informed that this was not an option and that they needed to get the repairman on the phone with their field technicians to solve the problem. On February 14, 2017 the 4th different repairman was sent to look at our refrigerator. This time they took the refrigerator apart and at first told me that he felt like it could not be fixed. He said that the damper was staying open allowing the freezer air to reach the refrigerator, but he called LGs Field Support and they supposedly walked him through it and thought that it had fixed the problem. At this point he could not check the ice maker issue since we could not get any water to the door because of the frozen water lines. When he left I put another bowl of water in the refrigerator and several hours later noticed that ice was starting to form in the bowl and that now the refrigerator was showing an error message of F5 on the door. I went online to chat with LG about what the error message was and I was informed that it meant that the freezer sensor was bad and would need repair service. I immediately called LG again and told them that I wanted a refund or a replacement and was put off again. The supervisor told me that if I would hold on she would contact the repairman. When she came back online with me she told me that the repairman couldnt find anything wrong with my unit, we called her out on this and said, One of you is lying to us, because he was here for about 3 hours and thoroughly discussed all the issues he saw. Then she said that he didnt find anything that needed parts replaced and that she had dispatched him to come back out first thing in the morning of the 15th to address the error message. I was expecting a call the next day, but never received one so I called the repairman myself and he told me that he had not been dispatched yet. He asked me if I wanted him to come by to look at it and I told him with all the issues that weve had with LG that without a work order not to come.I called LG back and told them once again that a work order that was supposed to have been issued was not and that I was not interested in any more service calls and that I wanted a replacement. I was once again told that it wasnt an option so I informed the supervisor that their warranty said repair or replace and that after 8 service calls and fooling around with this issue since September that I felt like we had given LG ample opportunity to repair our refrigerator. I closed our conversation by letting her know that if they were not going to replace the refrigerator that I would seek resolution through the court system.On 2/15/17 I spoke with an executive supervisor at LG to let them know that I had filed the suit because I had not received any satisfaction from LGs Customer Service Department. She sent me a link so I could send her a copy of my receipt which I did thinking that maybe she would take care of replacing the appliance and I would drop the lawsuit, however we have had no further communications to this point.

We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered. Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

I feel it important for consumers to know that this stove is dangerous. A simple walking by the knobs and brushing up against them will ignite or start to let gas flow without igniting. I have come home with my house filled with gas because the knobs were brushed by when leaving. A good service tech came to my home and said LG does not have a fix for this currently. A simple splash guard in front of the knobs would fix this. I dont want my family and house to be blown up because of the faulty knobs on the LG gas range. Beware. I would not purchase this product again.

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

LG Tromm front loading washer is the worst washing machine ever. I purchased one in 2008. Beside the loudness and shaking of the washer, it leaks water. I find puddles after running a load. I tried to contact LG with no results. They refer me to an appliance repair outfit. I have had nothing but problems with this washer.

This washer is supposed to be top of the line material! I have owned it for less than 2 1/2 years and it has been nothing but trouble for 2 years!!! First, I was told that my water pressure was too low for it. So, I had someone work on my well pump to increase my pressure. Not the cure for my problem! Second, I was told it wasnt level. I had it leveled and checked several times. Still the same issues. Third, I was told that my Gain laundry detergent (which I have used my entire adult life) was the problem. Keep in mind, it has HE on the label. Indicating it is for High Efficiency washers. So, I changed detergents. Still not cured??? I have called LG company trying to do the Smart Diagnosis for it. I was put on hold for over an hour, 2 different times! I have to check on my laundry at least 3 times or more for every load. It will pause and throw error IE, UE, or uE with every load!!! My clothes DO NOT get clean! It takes at least 2 hours to do 1 load! Sometimes, it takes ALL day to do 1 load! I am fed up! I am tossing this hunk of junk out and buying a standard old style washer! I want knobs to turn and an agitator that turns and cleans my clothes!

I have call Sears Home Service to repair my LG Refrigerator and the repair service told me that the LG refrigerator is unfixable. Did not know that LG ref. are disposable. No more LG product for me and my family.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

The freezer seems to defrost by itself when we turn the temperature down (or before the cold mark used when the fridge is only 25% occupied). I woke up once and noticed that theres a puddle of water surrounding the fridge. I thought I just forgot that I pushed the defrost button, but upon checking, the button wasnt pressed at all. I couldnt find the owners manual since the fridge is already 5 years old. Not really sure if this is a technical issue or if this is indicated in the manual. Havent tried to contact customer service about this issue. Just need to find the warranty papers and manual first.

Bought a brand new LG French Door Refrigerator in 2015 from Home Depot and here I am almost 4 years later and it has completely failed. I had the technician from the local LG authorized repair company and he diagnosed that my evaporator has failed and that between parts and labor it will cost somewhere between $1000 and $1200 to fix this LG French Door Refrigerator. What a total pile of crap. I would expect when paying $2200 for a new LG fridge that it would at least last 10 years or more without a major breakdown. So going by the rule of thumb on when to replace or repair a refrigerator since the repair cost is going to be more than half the cost of a new refrigerator I will be replacing this LG piece of crap with a new refrigerator of some other brand. Also I am now so turned off by LG I will never buy any of their products ever again in my lifetime and I will encourage everyone I know to do the same.

Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.

We have had our LG Microwave for about 2 years, but today it started on fire when I went to re-heat up two slices of pre-cooked bacon. Pretty much as soon as it started, the right side wall started on fire! We opened the door and unplugged it. We are very disappointed with the quality of this microwave, model LMC0975ST. We have purchased two LG refrigerators for homes, two LG televisions and they have all been great, but not the LG microwave. I know this is a new technology, Smart Inverter, LG has claimed to put into these microwaves, so I can only speculate as to whether or not this had anything to do with the fire.

I ordered a Part for my stove hood (lsvc302st) in April. It is now June and theyre telling me the part is on backorder till the end of the month. Every time I call the parts on backorder for longer. Play it safe and do not buy Any LG products. Its new and shouldnt have broke this soon. I dont use it a lot.

It was virtually impossible to get a repair service for LG refrigerator warranty work. It seemed to me that LG was making it difficult just so I would give up and not request the service. I could fill pages of text with all the frustration this service caused me. Two stars because of my determination I finally was able to get a warranty service to repair the LG refrigerator.

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

LG counter deep refrigerator - One year after buying the refrigerator, the motherboard went out. One week later, the board that controls water and ice went out. Now, a year and a half after purchase, the covering over the controls for water and ice have peeled off, leaving a very unsightly appearance. Not worth the money. I would never buy an LG again!

I purchased a very expensive LG side-by-side on 1/31/09 and three years later, that refrigerator completely shut down. No lights on the insides and no power at all. I contacted LG and they said that they would cover all parts, but I would have to pay for labor. I am fed up with their refrigerators. This is my second one, they just do not last.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

My refrigerator was purchased in August 2017. Now 13 months later this 1200$ item died between 5:30 in the evening and 8 pm. It was dead. I have called LG every day since and get sent from one person to another. They did not even have a tech in my area, small-town in AZ. Finally got one out a week later. The main board went out. 400$ plus for the part, 4 to 6 weeks to get one. By the time Im am done, if ever it will cost almost as much as mine did new for the repair. Stay away from LG!!!

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

I have had my LG since 2008 since then the freezer drawer broke, the ice-maker broke and this morning I woke up to a refrigerator and freezer full of full that is no longer usable. Realized the refrigerator light was on all night, the door was shut, it melted the light cover and ruined the food. I will not ever buy another LG. I only wish I had read the reviews before purchasing.....

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

My washer is 1 1/2 years old. Just before it went out of warranty, I noticed the bleach dispenser was starting to rust. I called LG and was told not their problem and if I want someone to look at it I have to pay for a repairman. I told them NO WAY. I would be glad to send pictures, still they said no. A couple months go by and I start to notice rust spots on my clothes so I called back this time. I was told there was a recall and they would fix that first then look into the rust problem. Repairman comes and just like everyone else did not fix the unbalance problem. I insisted on him taking pictures of the now very rusty bleach dispenser. After many calls, they finally agreed to fix. Well see. They are due here this Friday. This machine is junk!!!! I welcome a class action suit!!!!!!

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

We bought an LG LFXS29766 in a new home build in October, 2017. Two days ago we came home to water on the floor, the cold box with a temperature of 55F and all the frozen foods half thawed. The repair technician told us today that it is a compressor failure and now I see that we are far from the only one. In fact, a Google search starts with a Class Action Suit against LG for just this problem. We lost all the food in our refrigerator & freezer and it will be weeks before it can be repaired. We paid thousands of dollars for this refrigerator and how are we going to keep food cold for the next weeks? I never would have bought an LG if I had known that this was a known problem.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

After two and a half years, this $2,000 refrigerator would not dispense water or ice. We had three people out to try to repair and none of them could. We called LG who told us to call a certified repair person but no offer to stand behind their product. We are now making our own ice and using water out of the kitchen faucet rather than spend more money on this piece of junk. After reading these other reviews, we should soon be experiencing no cooling or freezing to take place at which time we will buy a new refrigerator of any other brand.

Original manual says, Do not wash or spin water proof clothes. Literature Update: Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in bodily injury, severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. Examples of water-proof or water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items.I contacted LG and they informed me that it is all legal and there is nothing they are going to do to help me wash my water resistant clothing. Of course, this is after speaking with several reps and getting the runaround, playing stupid, not understanding that water proof and water resistant are different, and outright telling me that this is all in the original manual. I had to email a copy of the page in question for LG rep to tell me that yes, they have changed specs on the washer but they are legally allowed to change it and there is nothing I can do about it. Specs are supposedly listed and changed on LG website and it is all legal to change it after sale of a product. I have read the whole manual and LG rep has pointed me to the exact page they claimed at first this information was to be found.

LG True Balance Washer - I agree with every negative review I have read. Bought this expensive laundry set that doesnt get clothes clean, throws itself off balance no matter how large or small the load is. Takes forever to do a few small loads and the clothes come out spotty (white clothes w/ detergent stains). I also bought the matching dryer that takes several tries to get the clothes dry. Dont use the high heat or your clothes stink. Very unhappy. Wish they would trade them out with something that works.

I am so disappointed in my new LG (Model LDT 7808 ST) dishwasher purchased early April 2021. I guess I missed the statement in the manual Hybrid Drying System: This efficient drying system does not use a heating element during the drying process... Guess what? The translation of that is: This dryer does not dry AT ALL. Everything is wet. And there is a cycle called Extra Dry and thats quite funny because it doesnt dry at all either so why have it? The only suggestion from LG? Make sure your rinse aid is filled. A dishwasher that has no drying ability except air dry is not my idea of a product I want. I will not be keeping this dishwasher and I will not be buying another hybrid drying system dishwasher from anyone. If Im going to have to dry my own dishes I might as well wash them too.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

Beautiful on the outside. To save water it only wets clothes so they do not get clean. Have to wash everything twice and use perfumed Unstoppables. It cannot handle bulky items like sofa covers, or rugs as once they are wet they become too heavy for the load sensor so machine stops. I hate it.

LG top load, billed as innovative. Maybe it is. But it also does not get my clothes clean on any cycle or dirt level. Billed as easy to remove clothes. Nope, unless youre 54 minimum. At 52 & crippling back pain, this is a top 3 bad investment.

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

Wash machine about a year old died. Most of the time the machine washed clothes for a single man with a white-collar job. So very little clothing once every couple weeks and certainly not soiled at all. Service took 3 weeks to show up and then told the machine is junk by LGs own serviceman and then told part to fix it is discontinued! On a 1-year-old machine? Then constant runaround from LG about a proof of purchase (which I do not have). The machine was purchased at Best Buy with a Best Buy gift card so no credit card or check or other means of proof. Best Buy says they cannot trace gift card purchases. The machine has a 10-year warranty and I only know this because LG told me I registered the machine with the serial number on October 10, 2017. THEY KNOW the machine was purchased and registered for the warranty! I didnt steal it! You cannot walk out of Best Buy with clothes washing machine hidden in your pants pocket! So they know when it was purchased and where it was purchased from. They (LG) have a record of all serial numbers and where they are delivered. Now they refuse to honor the warranty.

Bought a LG Dishwasher, LG Fridge, and LG range. All look very smart! Dishwasher ran for 6 months, then noise started. Engine issues. Fixed on warranty. Broke again. Advised to replace unit after it failed again after warranty. Fridge plastic rakes broke. Replaced on warranty. Cheaply made poor design. Broke again after warranty. Last night the light/control unit caught fire and melted the inside top of unit. Temp was very hot and filled with smoke. Found out from former service company that there is a call back due to fire hazard. They service all major appliances. They will not service LG. Called LG. They did not offer much until I raised the service bulletin. Range: electronic board fried and was replaced on warranty. Now off warranty, two elements are burned out. Called LG and asked for parts. Refused. They will send a repairman?

I purchased a LSC27921SW from my local SEARS a few years back. The front left door ice and water dispenser opening area under the drip tray is now rusting under white paint. I spoke to LG corporate office twice and was promised a return email or call which never came. I requested to speak to the corporate manager CEO and I was denied. I have never had a refrigerator do this and of course after the warranty was up I was careless about keeping my receipt handy so now I have nothing but the evidence of the damage to my refrigerator. The refrigerator works good but I cant keep something that looks this tacky in my home. Its embarrassing. Their customer service sucks and I will never buy another LG item again now that I know they dont back their products against manufacturer defects.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

We purchase this Kenmore Elite 29002 top loading washing machine in 2012. After about 4 loads of normal, not grimy laundry, it began smelling very musty. (*We are very eat clean folks...no children in the house, etc). Called Sears, they sent out repair person twice; they looked at the drain mechanism, messed with the computerized controls and made all cycles longer; suggested we clean the washer every week with purchased $$ tablets.. So now the machine that was to save money by saving water (High efficiency)... Would now cost out to $ $15/month for cleaning tablets!! They should take it back and replace it with a better model!

Purchased an LG microwave, refrigerator and range 2 years ago. In the first 24 hours the condenser went out on refrigerator, had to wait 4 months for replacement due to back orders. Then 3 months ago the range start button decided to die (which controls clock and oven). Paid 100.00 for a repairman to tell me I would need a new motherboard for one button, which would cost over 450.00. Of course, I called customer service and went back and forth for 1 month to be told, sorry it is 2 years old. Well, I guess they only make appliances to last a minimal amount of time. Last week, I opened the microwave and the ???? vent fell off in my hands. Run to American made, these are junk!!!