Brand new LG electric range model LRE30453SB. First time using the oven, smoke billowed from the oven vent after about 5 minutes of preheating. There was some cracking noises heard, about 4 or 5 of them prior to the smoke release. The convection fan may have been on as the button was hit, but the fan indicator never illuminated on the display. Im returning it to the store and staying away from LG.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

In November 2014, purchased a LG Double door with a bottom freezer drawer for nearly 3000.00. Had repair company to come out to address issue with ice maker only dispensing crushed ice. New assembly was ordered and necessary repairs made. Next, I noticed in a certain angle approaching the refrigerator there appeared what looked like a dent in the door. Upon examining more closely, the problem is a imperfection in the metal which gives such an appearance. Extremely annoying. Service Tech once again dispatched and saw what I saw and said the door would be replaced for there was a imperfection in the metal giving the appearance of a dent. Yesterday he calls and says LG would not be replacing the door for this was cosmetic. They said I could buy a replacement door. What a joke! LG has lost a loyal customer as a result of such a care less concern.

I heard that LG was the new Electrolux in dryers, the best and most expensive. Most expensive-yes. Best- NO. My clothes are never dry on high for one hour. My clothes come out ripped! I know its hard to believe, its even hard for me to believe, and I am looking at them. I went back to Best Buy. And they are giving me a refund.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

This company is a joke! Just look at all the 1 star complaints. Where were these reviews when I purchased? Well, the refrigerator was a brand new model with a brand new design called a linear compressor. This so-called ‘energy saver’, has been verified a complete disaster. It was faulty from day 1 and all the technicians will agreed. LG has since redesigned it, so now instead of 1 1/2 to 2 years, it is made to last up to 3 years before it fails. Save on energy? Perhaps, but you will pay through the nose on faulty parts every couple of years. It will cost you at minimum of $1,000 for the compressor to be replaced and a bit less to have your motherboard replaced when it fails. This does not include the hundreds to thousands in wasted food when the refrigerator crashes, the 2 to 6 week wait for a certified repair person (eat out every night?), the hours spent dealing with LG (NON-EXISTENT) customer service, who will never return a call or follow-up, who will argue with you, mock you, and make up lies regarding what their warranty plainly says in writing and in an easy to read chart, which they will refuse to honor. I urge you all to file an online complaint with your states attorney generals office. They handle these types of cases. Instead of complaining on here, where nothing will come of it, take a moment to get real action. They are basically stealing! They are the ones who manufactured faulty parts, they should be held responsible. If you bought a car that had a defective part, there would be a recall and the company would replace it. But LG has no honor, or concern for the millions of dollars paid out by consumers to repair or replace their products. They will NEVER care, unless they are FORCED TO!!! Aside from your State Attorney General, complaints to the Better Business Bureau, media outlets, blogs, complaint sites, The Federal Trade Commission (FTC), State Consumer Affairs Departments, letters to the store managers who carry their products, etc. LETS MAKE THEM ACCOUNTABLE!

We purchased these items less than 3yr. ago.1st issue with dishwasher, secured contact with LG, would only replace defective part. Customers responsible for repair, only can use their factory-installers. It was cheaper to just replace with new dishwasher. Now the refrigerator is not cooling. There has to be some sort of being held responsible to their customers. Will never deal with this product again.

I am SOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it. But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries.I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesnt include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didnt have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks!Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didnt happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if I get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply dont have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand.On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time. Great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because its digital, you cant turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! Thats half the price of the oven. And of course only one year guarantee on the part. Thankfully, its been almost three years and so far so good. But if it happens again, I dont want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once its out of warranty.We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-(. I did not get extended warranties because I believe if the company makes good products I shouldnt need to. What happened to products lasting?? I sound like my mother lol but they really dont make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. At least I can warn the innocent consumers who work hard for their money.

DLG2302R - We purchased an LG washer and dryer about 4 years ago. After 6 months, the dryer button would not work (to start the dryer). It was still under warranty and a technician came out. He wasnt sure what was wrong, but he tried replacing a part he thought might be the problem. It worked for a while longer after that, then it would turn on sometimes but not other times. We called again. Now it was out of warranty, and we could not afford to replace the front panel to fix it (we already spent $2,000 to purchase the pair). Then the dial quit working (still doesnt work). As a result, we have had to manually program the time/heat setting with other buttons on the panel. We never know if the dryer will work when we need something to be dried. Like today 4 years later.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

A few months after getting the range, the knobs started breaking. Like a good homeowner, I started repairing them, with epoxy, then tape reinforcement with epoxy and finally... after a while, I just couldnt repair them anymore. The design and materials are just plain wrong! Im a mechanical engineer and I can clearly see the design and choice of materials is faulty. I called LG and after an hour of conversation, they sent me out a complimentary set of replacement knobs, free of charge/ONE TIME DEAL. Well, those broke within 3 months. I called them back, and after being on hold for 45 minutes, the supervisor said, There is no point in continuing this conversation. We will not do anything about the breaking knobs and hung up. This is very frustrating. There has to be a recourse on this. How can we hold them accountable for selling a faulty product? Arent there consumer protection agencies specifically to protect us from irresponsible businesses such as LG?

Had my dishwasher delivered 25 August 2016. On Halloween it gave error code AE. LG customer service said not their problem it is an installation issue. HHGregg came out and said no it is defective the installation was correct. The machine then gave code LE so I called LG back. They had a repair shop call me and I explained the codes. The shop ordered the parts. After days of calling they finally answered and said LG had not given them a delivery time frame and to call LG. I called LG and they said not their problem and to call shop. I called LG back and complained. After days of arguing they assigned another company because the first became unresponsive. The second and third company never contacted me and LG would say nothing but oh we are finding someone.Then I was referred to the refund/replacement department who said I would get a call on the decision. No call came so I had to call back. I called back and they said oh sorry we did not call you. It was rejected. I resubmitted because yet another repair shop was unresponsive. It is now 20 December and I may not get a decision until the 23rd. Then I get to wait 7-10 days for a refund or a new machine. LG is unwilling to accelerate the process or give me a supervisor who can make a decision. Every call I get a lecture about established procedures and timeframes that have to be followed. Reprinted receipt provided.

I purchased this dryer a year and a half ago. The problem that we have been encountering is that the clothes or bedsheets we dry always get caught in the lint trap. They will spin around each other, twist each other, stretch out and each time just makes it worse. It has ruined a lot of our clothes already since then. Worst of all, when I did my last laundry drying my bedsheets recently, I found the dryer door wide open by itself (no one touched it or opened the dryer) and all the sheets are all tangled up and twisted giving me more work to do. I was so shocked to see this. One piece of advice, never leave the dryer unattended if youre drying anything. Such a lousy product. Not worth my money. Too scared for my older children to use this when I am not around to supervise them. I am honestly not happy and dissatisfied with this product.

We had this dishwasher for 11 mos before we noticed cracks along the top of the co tell panel. LG claims that this is surely cosmetic akin to a scratch or dent. I disagree, this is a poorly designed unit. Lowes actually did not want to cover this cosmetic defect, the repairman got it covered due to the cracks allowing moisture into the controls. Fast forward 3 mos, the newly replaced control panel now has cracks the same as the previous panel. The plastic used on these panels is apparently defective or the unit produces more heat than the panel can withstand. This is an engineering issue and not enough testing was done to notice the apparent heat issues. I am not the only person who has had this same problem, but yet LG does not want to admit it has issues.

I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.

I think LG refrigerator owners who are experiencing repeated compressor problems should file a Class Action Lawsuit against LG for a full original purchase price refund and subsequent repair and warranty plan costs incurred for inferior product design and manufacture. Our LG French Door Refrigerator Model LMXX30776S/01 is also experiencing compressor failures. Purchased in February, 2015, the original compressor was replaced in September, 2016. Now, August, 2017 that compressor is also failing. Temperatures continue dropping in the refrigerator, freezer, and mid drawer sections even though I continue lowering the temperature set points. The ice maker is also producing small cubes at a very slow pace, and they begin melting and forming refrigerator icebergs.My wife purchased the Warrantech Extended Warranty through hhgregg. Recently Wil, the LG repair tech from Fredericksburg, VA, was at my home to service the unit. He measured temperatures, low and high side line pressures, and voltage. He cleaned some dust from the back of the refrigerator and left. He said he could not stay and further monitor the unit because it went into the defrost cycle. He told me to call him after a day or two to let him know if I was still having problems. I called and left a message on his phone. I have not received a return phone call. The temperatures continue to drop. Refrigerator performance continues to deteriorate, and $3,000.00+ has been wasted on a extremely poor product.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

I purchased all brand new LG appliances when we bought a new (to us) home four years ago. In the past four years I have replaced the washer door 3 times due to cracked Lexan plastic washer door covers. I just noticed the dryer door is cracking. These cracks originate at the pull open handle and increase in length until the Lexan comes apart in ones hand. I have emailed LG US customer support several time and they simply tell me to call a service provider. Suffice to say I will not be buying anything else from LG.

Lg refrigerator LFX31925st - This is in addition to my previous review from a couple of weeks ago. A company that LG sent out to look at the unit came out and replaced the main control board and fan panel for the second time. It got rid of the error for a few hours and then by that night the unit completely shut down and when I checked the temp the refrigerator compartment a few days ago, it was 85.4 degrees F and a little warmer in the freezer compartment. LG is still refusing to work with us at all on the issue. I have contact the Texas Attorney General and the New Jersey Attorney General (LG corporate office location) for assistance in resolving this matter.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

My LG stove worked for about 3 and a half years. Then began shutting off and not coming back on. Finally convinced 2 different repairmen to come, but they didnt fix it. Most repairmen near me wont work on LG. Parts hard to get and expensive. It wont come on now at all. Have to buy a new stove and this one is less than 4 years old!

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

Purchased a double oven model # LDG3035ST/01, within the first year the top oven kept giving a F9 and F11 code and the oven wouldn’t heat past 100 degrees-so we started only using the bottom oven which now gives us the same code. We basically only use our range for the cooktop. So disappointing and we never will buy a LG product.

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

LG French Door model LFX25960ST - After 2 years, the ice maker started leaking down the front of the doors. Repairman said I need a new ice maker. Cost $430. After 9 months the problem is starting again. I am the only one who uses the refrigerator so I know it is not being abused. I will never purchase another LG product again. My previous refrigerator was a plain Avocado Green GE and I had it for 20 years with no problems. Plain is the way to go. All the bells and whistles look pretty but are not functional.

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

Very poor quality. The refrigerator I purchased is an upper end model. Two years shortly (as of November 2012) after receiving the appliance, the ice maker and water dispenser system experienced multiple failures. The tech from LG replaced many parts and took pictures. After the warranty period of 1 year, I started fixing these ongoing issues mostly due to poor design. $200 in parts and countless hours of time, I have decided to scrap the crap and purchase a Maytag. I will never buy an LG product again! Im a very angry consumer.

There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

I like this double oven, top for smaller meals and the inside color is just so beautiful. I love opening my oven just to look. The smaller top oven is so useful and the few times I need to cook a turkey I do have the lower oven. But I really love the color, so nice makes me happy and it helps with cooking and cleaning.

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

We purchased an entire suite of kitchen appliances in 2015 from Home Depot. The oven failed two weeks ago due to a broken igniter. Repairman said LG igniters last about 3 years. $200 repair. Last night (during dinner when we were home thank goodness) the in-the-door water suddenly decided to turn on by itself, ejecting water onto our hardwood floors. I ran over to try and stop in and slipped and fell in the puddle. Husband ran downstairs to turn off the water which stopped the flow, but the motor kept running as if the water was trying to flow. Reset the breaker which finally stopped the motor from churning. At 1 a.m., the ice maker decided to start spewing ice across the kitchen waking us, the kids, and the dogs as it sounded like a rapid-fire machine gun as the ice cubes bounced all over. Again required a breaker reset to stop the motor. I am livid... Another repair call and repair bill coming up. These are THREE YEARS OLD! Will NEVER purchase LG again.

We are very impressed with the fabric care provided by our LG washer and dryer pair. The steam cycle options really get clothes clean - the whites are whiter than with bleach. There were no bargain, but you get what you pay for.

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

Resolved.Our LG refrigerator lights are now working correctly and shut off when the door is closed. When I first called LG about the problem, They only recommended repair facilities near me to call at my expense. They did not offer to fix the problem. When I talked to the service repairman to set up a visit, he recommended calling a different number to see if LG would take care of it since this was a common problem with many lawsuits about it before. Before I did that, here is what we did. After we figured out that the lights would not go out when the door was closed, creating the high heat inside. (55 degrees). We unplugged the fridge as one could not unscrew the light bulbs because they were extremely hot. When cool, we re-plugged in the fridge and verified that the lights would not go out when the door was closed. In just those few minutes, the bulbs were almost too hot to unscrew. We unscrewed them just enough so they would not come on. We were screwing them in and out for a couple of weeks in order to see inside, and unscrewing them before closing the door. This was a big pain in the neck. I checked several times before calling LG, that they stayed on after closing the door. With the light bulbs unscrewed, we also verified that the beep still went off when the door was left open for a while. With the light bulbs unscrewed, the fridge was now working great for the cold. Probably better than before. I put a thermostat inside to monitor the temperature and it stayed right where I had it set at on the door. I dont know why, but after a couple of weeks unscrewing and screwing the bulbs in and out, I finally decided to remove them and install new light bulbs to see if they would work. I installed the fluorescent ones, the ones with the curlicue tube, 60-watt daylight ones. They worked great, and they went out when the door was closed. WOW, what luck. The fridge has been working well now for about a week, with much better light than the original bulbs, and they go out when the door is closed. They do not get hot at all. For the other issues in the previous post, I can shut the ice maker off manually when the ice bucket is full, and we do not use the water on the door due to the high cost of the filter anyway. We can live with those issues. At least we will not have to buy a new fridge due to the light bulbs not shutting off when the door is closed. Model LRFD22850ST

LFXC24726S Breaks Often - I have had this refrigerator for three years. I paid more for it (3K) due to the counter depth and it was the size I needed. Its had four repairs, ice maker twice and the dual cooling system twice. Not only does it break down, but it takes forever to get it fixed when it does. There are limited appliance repair companies in my area that will work on the dual cooling system. I live in a large city, so this is hard to believe. Even when someone comes out, they then have to order parts which in the past has taken weeks. I had to go buy a used refrigerator to hold me over until mine could be fixed.

We purchased an LG Fridge for our condo in 2007. We had a problem with it in September 2014. Because it is at our condo out of town there is no LG repair staff anywhere near. The local repair companies are not allowed to purchase parts and in spite of it being off warranty my own attempts to purchase the parts myself were denied. My only option was bring it into the city to have it repaired. I ended up buying a brand new fridge that was definitely not LG but was a brand that is locally serviced. Based on this poor service experience I would highly recommend against ever making any type of LG purchases.

If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

The LG Dishwasher is very quiet and dependable and does a great job of cleaning our dishes and pans. We have had other dishwashers, but they were loud and they did not clean our dishes very well.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

Bought a house with a LMXS30776S (2015) Double door fridge. Stopped cooling, Contacted LG, Parts covered under warranty. Labour is not. Paid $485 to have Compressor and Evaporator Replaced, still not working. Since then Condenser, motherboard, Defrost sensor, and other parts have all been replaced. Still not working. 4 Calls outs over 5 weeks and still have a warm fridge and freezer. Call centre couldnt care. I will fight with LG until this is fixed and I doubt I will ever buy another LG product again.

As a follow-up, after contacting my local TV station, they came out to film my washer in action. They then contacted LG and told them the review would run at 10:00 pm unless they received a reply from LG (up to this point LG ignored them). Wow, LG called him ASAP and offered a full refund! Push, push, push! I filed a complaint with BBB, LG and local news. Next step was a class action lawsuit. Home Depot is backing me in this refund. Hang in there and do not give up. I worked 24 hours every week to get this refund and to let them know they are not superior.

I too made the mistake of buying LG appliances. My dishwasher motor has seized. Never felt the dishwasher worked correctly. 1/2 time soaking wet and 1/2 time dry. The utensil basket pieces broken out on the bottom. The machine is very loud. Takes a ridiculous long cycle of two hours to wash dishes. My wash machine is also now acting up and I am getting frequent error signs. If you want appliances to last longer than 4 years look elsewhere. Foreign call center with little to no customer service.

Im repeating what the others have said. The knobs of the LG 5-burner stove have broken a number of times and have also been accidentally turned on, only to fill the house with gas. I am afraid to go out and leave my animals in the house and check and recheck before I leave each time and I worry until I get back home.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

It fit my lifestyle at the moment. I like the ice maker, separate freezer drawer and butter holder. Nice temp control too. Easy to clean and served basic necessities as well. But smaller than what we grew into. We needed more space because our family grew. Six or drawers were not as big. That is all I really disliked, there is nothing else that I dislike.

This product (LG WM5000HWA) has been shaking violently. I reported this issue and LG sent a technician out to look at it. He claimed that I was not using HE detergent. Lied! I purchased this from Costco and concierge tried to have LG come out again. Second technician came and did not do service. They saw the machine spins and machine shook violently with the correct amount of HE detergent used. They then called LG second tier support and when the machine shook the one that was suppose to see it said his video froze. They couldnt stay any longer due to their next appointment and told me that they would report this to. Lied! At this time I have been on the phone with Costco for 15 times and hours or more each time. Distressed and disgusted with the lies blaming the consumer for not using the wrong detergent and claimed they didnt see any shaking. LG then scheduled their in subcontractor to take a look for second opinion, took a day off. They didnt showed up or called for no showed. Costco called and had another subcontractor to come a look. This technician was ethical and did report that this machine shook but LG didnt do anything. 3 months now and they said their machine has no issue when this twin wash washing machine shook horrible. I had them on video that this shook and technician did see it but they refused to look at the videos I recorded! I will never buy any LG products and will discontinued my membership with Costco. This product is the latest line of product with only several months of use. Disappointed for them wasting my time and my money on on this purchase. Oh tech even told me I had to wan socks with socks separated. Pants with pants. Shirts with shirts. These idiots talk to you like you come from the Stone Age. Im in IT and work with software and hardwares. I hope these will eventually blowed up and eventually LG will lose 1 billion dollars due to defective product that they claimed the user is doing it!!! I hope this gets out and be careful on purchasing their products. Im still under warranty but they refused to come and serviced.

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company. Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

I purchased an LG French door refrigerator from Home Depot and it was delivered and installed on 05/25/2016. It has worked great up until 01/24/2020 when it no longer kept food frozen or cold. Followed troubleshooting guide in owners manual, still did not work. Called LG on 01/25/2020 as the unit is under warranty and it took 5 days before repairman (45 miles away) could check the unit. Upon testing on 1/29, he found that the compressor and dryer went bad. It has now been 2 weeks and finally all parts are in, but repair facilities 1st opening is on Friday 2/14. That means 22 days of dining out for meals, which is not cheap. So, if you decide to purchase an LG refrigerator, I suggest you purchase a back up or you will lose in my case, a months worth of food.

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

We have contacted LG about the issue with their over the range $400 microwave door design flaw! After being ignored for several days, we sent the receipt and pictures of their product that was falling apart. I called and they said they are unable to provide us with a replacement door. Really? Is this is how they take care of their customers? They dont even provide you with options! We were not asking for a new microwave since it is out of the one year warranty. LG customer service is terrible. Obviously, we are not the only ones complaining about the door issue. I see other customers’ frustrations as well. Way to go LG. They should change their motto; instead of “life is good”, it should be “life is no good” (because we do not take care of our customers). The whole microwave function isnt working. Now, we are forced to buy a new microwave oven!

Bought a stove from lg. This is a $2000 stove. New to lg. Just came out in 2016. About 3 months after purchase the stove needed a new brain, 2 thermostats and sensors!!! I need a new stove. LG executive customer service was rude and relentless. They would not replace the defective stove stating it just needs to be fixed. For peace of mind and for your sake do not buy Lg products. They care nothing about the consumer after they get your money.

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

It takes hours to wash a load. Ive been doing laundry for 55 years. This is a piece of junk, albeit a very expensive piece of junk. Ive even gotten the famous UE message when the tub is completely empty and Im running the tub clean cycle. As soon as I can afford it Im going to Sears.

My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I cant imagine how a baked chicken or roast would not be ladened with these particles. Scary.

I guess that judging by the other microwave reviews, I shouldnt be surprised that my first-ever LG product wasnt any good. We purchased a new house in May, which included a new LG microwave that was purchased/installed in April when the kitchen was remodeled. Last week, the microwave just completely stopped working, and when I called LG, none of the troubleshooting solutions worked. Their response was that they needed a receipt to look at it and repair it. However, the previous owner did not have the receipt. I told them that I knew for a fact that it was purchased in April. Regardless of that, its manufactured date was May 2011, so shouldnt they be ashamed that their product only lasted 1.5 years from its manufactured date? Instead, I now have to contact the people we bought our house from and ask them to call the store they purchased the unit from and find the receipt - wasting everyones time. Products break, I get that. But its the fact that it broke within 1.5 years of its manufactured date and that customer service was awful. I will never buy an LG appliance again, and Ill pass the word along to my friends.

On 10/2008, I purchased an LG LRE30453ST/01 ceramic glass top electric range from Home Depot. On 7/2009, my husband instructed my oldest son to turn on the stove in preparation of us being 5 minutes away. He placed a pot on the stove on the largest eye and set the stove for 3.5 with a little grease inside the pan. My son said that as soon as he did what was instructed and sat down on the couch when he noticed immediate smoke coming from the pot. He looked inside the pan and noticed a ring of fire inside the pan that began to escalate fairly quickly and evacuated himself and my youngest daughter out of the home for their protection. Within five minutes of giving him these instructions we received a call back from him stating that the kitchen was on fire. Fire department came but the fire self-extinguished itself before they were able to take action. The fire caused 8k worth of damage with us paying a 1K deductible. It damaged the cabinets above the stove, the microwave above the stone, and the stove itself which sustained the most damage. The pot was actually not destroyed, but the stove was. The insurance company had no clue how this escalated so quickly so therefore the pot had masked the true natural cause of the fire which was the stove itself. The stove was replaced with the exact same model stove in 2009 and in 4/2014, while I was cooking on the largest eye once again with a cast iron skillet, the bottom of the skillet began to smoke from underneath set with a temperature of 3.5. I noticed the extreme heat coming from the largest eye and attempted to turn it off with no response from the stove to reduce the heat even though the stove read H5 which means a warm status. The heat was so extreme that the other eyes started to read as H5 and they werent even on. The extreme heat from the largest eye also prompted the microwave vent to come on by itself. My kids and myself started to get nervous and tried to power down the stove by turning off the circuit breaker with no response so we had to unplug the stove from the wall. We waited about 5 minutes and attempted to replug the stove and the largest eye came on immediately, flashing red several times, sending out extreme heat so we decided to keep it unplugged. I called LG the next day to find out that a recall was issued in 2012 for my model number. I was completely taken back. The recall stated The burners on the electric ranges can fail to turn off after being switched off or the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers. What else do you need? I asked why I was not notified and they said it was on TV and because I did not register the product, I didnt get notified by mail. Im a working professional mom of three, really! I cant believe they said that. They offered to repair the stove I currently have in my home and offered apologies for the fire in 2009. Is there no recourse or responsibility of the manufacturer for damages that occurred to homeowners before the recall. How can this be right. LG is claiming statute of limitations is 3 years but what about the fact that a recall was not issued until 2012. How was my insurance supposed to know that their product was defective when there was no recall in place. How is the consumer supposed to be protected in a case like this. Im not asking for the 8k that my insurance paid out but at least take responsibility for the deductible I had to pay for your fire hazardous product I placed in my home that nearly killed my kids. How can the statute of limitations be set for 3 years when the defect is not found until the recall is issued? PS: I have documentation of everything.

Ice develops under the freezer part of this refrigerator (LFX28968ST) which is 4 years old. I have to chip the ice out. My sister also has a LG french door refrigerator that is 2 years older. She also has this problem. When calling LG to see if I could have my tech fix it I was told the only solution was to have a certified LG repair person come to my home. Customer service at LG had no idea what I was talking about. In a search online I found how to fix the issue and also read this is a common issue with LG french door refrigerators. $1,200 estimate from an authorized LG repair person made me rethink buying another LG product. I will fix it myself and do more research on companies that stand behind their products.

Grr!!! As many others have shared, the lint trap does not sit flush and has completely ripped many items of clothing and sheets. Sign me up for the class action. Do not buy this dryer until LG corrects.

I kind of feel bad, because I just read the other reviews, and my complaints are as bad as theirs. However, I am so anxious about whats to come. My story is Im heartbroken at the purchase of this LG refrigerator model# LMXS30776S. We used the money that my mom left us to buy it, and we went to Home Depot many times, looking at the refrigerators to pick just the right one to remember her by, and decided on this LG door in door, December 2016. From the very beginning, the door in door would not open, and would not close properly.We gave it some time, but called in less than a month old. In January, they came out... one of the repairmen said to man -up and dont open it and close it like a girl. When we told him it doesnt open or close, like in the multiple stores we tested, he said, he didnt care about the stores, to give it time to wear in like the stores. I told him I did care that it worked like the refrigerators that I tried out. Again, he said to give it time.We waited for 2 or three months and called another repairman. He came out and basically said the same thing. He said he had the same refrigerator, and it did the same thing. I said, And your wife is willing to put up with this? He said, you get used to it. We waited almost a year and called another repairman from Home Depot (our LG warranty was up.) He came out and said since nothing was broken, he could not fix a door that would open, even if it didnt open correctly. He couldnt fix a rattle in the door or what I thought was the motor, because essentially everything was working (the right temperature, motor not stopped, door opened etc.)He told me thats the way warranties work... things have to be broken, not just not working right. Over $3,000 is a lot of special money to spend on a refrigerator that doesnt work right, but wont be fixed. LG definitely does not stand behind their products. I will not ever buy an LG again, and I so wish I had read the reviews before buying - AND, like I said before, am so nervous now for whats to come.

Do yourself a favor and stay far away from LG products. I purchased an LG Dryer and have had nothing but problems with the lint catcher/ filter ruining my clothes. The lint catcher does not sit flush and it will shred clothing when clothing gets caught on it during the drying cycle. As the dryer spins, the clothing catches on the filter and continues to twist creating a clothing tornado that tears and shreds clothing with the continuous spinning of the dryer.I have contacted LG on this and despite having a warranty and in addition, an extended warranty, LG states that they dont cover this issue and that I have to pay out of my own pocket for their design defects??? LG also told me that this was the first they heard of such a problem with their dryers and that I was the first person to contact them?? This is clearly a design defect that LG IS Aware of and has been for years - yet they do nothing and do not fix the problem or stand by their customer by their replacing the defective part. This is planned obsolescence. LG is making billions of of customers like us yet they do not stand by their customers or deal with known product defects. Do yourself a favor and purchase another brand of dryer. I know I will be NOT be a repeat customer.

Bought an LG refrigerator for 4 years ago. 2 months ago our refrigerator and freezer stopped working. We lost everything in the fridge and freezer. As we no longer had a warranty on it we used our American Home Shield warranty. They sent a technician out to diagnose that it was the compressor. The repairman stated there was 10 year warranty on the compressors because of problems that LG has had. Because of that he couldnt fix our refrigerator LG did not contract with them for warranty work after waiting a week for him to get there. American Home Shield then sent out Sears not to fix the problem but to diagnose it again. That was the end of week two. We then had to wait another week for the compressor to come in and for Sears to come and fix it.3 weeks without a refrigerator or freezer. Living out of A cooler. The 1st technician told us, Dont be surprised if something else goes out because your compressor has made your refrigerator work too hard as it was dying. Sears tech however denied this statement and said no. Once we fix the compressor no problem. Well its now 2 months later my fridge and freezer do not work again. Lost everything again. Took a week for American Home Shield to have Sears come out again for a recall on their original work and he is determined it is the motherboard that is bad and he cant tell if the compressor is bad because the motherboard is not working so well have to wait until the motherboard comes and he fixes it and then we might have to wait again for a new compressor. Once we fix it no problem. BS.Not happy with this LG product. I got it because of all the problems I had with my Frigidaire. Is there not a refrigerator company out there that is selling quality products. So now that Ive lost two freezer full of food two refrigerators fulls of food and living out of a ice chest for now for weeks and more to go Im not a happy camper with LG. Not to mention we go thru bags of ice at $4 a bag and have to put new bag in every other day. So at 4 weeks so far with both repairs LG has cost me $56.00 in ice and we dont even have it fixed yet.

I bought an LG refrigerator 5yrs ago. I have had problems with the freezer area freezing up and causing problems then I started having other problems, the compressor went bad and it was under warranty for 10 yrs. I called LG and they wanted to just push me off and give me a bunch of BS. They gave me a number of one of their certified companies to come work on it, so I do just that. The company comes out and I had to pay for the service call, then they told me that I had to pay for the part, which is 800.00 and then I had to get LG to refund me. Then I called LG and they said, No, that the company had to get it. The company that LG sent out to my house refused to buy the piece, stating that LG does not want to refund them the product. I should not have to deal with this. I finally got that issue taken care of and not something else is wrong with the refrigerator. I am done, getting rid of it, and I will NEVER have another LG product. EVER.

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

Model LRE3083ST Glass top range. Door seal is fraying. Unit is 2 months old on 2/11/15. Email LG with no reply. Call never get help. LG has no customer support.

Be careful when using the washing machine. Pieces of the rubber fall apart, rub onto the drum and cause smoking. Now need to purchase another washing machine.

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

Almost two weeks without a refrigerator - model LFXS30726. The food in my veg. drawer was freezing but the rest of the refrigerator wasnt cooling. The temperature in the fridge. was 46 degrees. I called LG and they said they would arrange to have a tech. come. I hadnt heard from them after 4 hours so I called back. They said it would take 3-5 days to schedule an appointment. What? So I asked for a list of authorized service companies and had someone at our house the next day. It was determined that I needed a part and that I would have to defrost the entire fridge/freezer. One week later, the tech came back with a new redesigned panel, however our motor was still full of ice, so he installed the new back panel and said to let it sit unplugged for another 12 hours. We left it unplugged for a total of 60+ hours to make certain. We turned it on last night and after about two hours got an ER f error. We called LG and they told us to unplug and restart the refrig. We unplugged again and let it sit overnight. We started it up again this morning and after two hours, same error. I called LG three times this morning because I was disconnected after being put on perma-hold. I wanted them to get a service person here today, but of course, they werent able to do that. I have to wait until Monday to even get in touch with anyone to make another appointment. That will mean 3 service calls & 3 days away from work. Its incredibly frustrating for a 7-month-old refrig.

I bought an LG washer and dryer from Best Buy with extended warranties. The washing machine still works perfectly. The dryer however, is a piece of crap; after not even two years the steam function ceased to work. I contacted the extended warranty company which sent out an appliance repair service based locally in Avon Connecticut. Upon looking at the dryer the repairman told me it wouldnt be worth the money to fix it and just to use it without the steam function. It would be too costly to them to repair. I cant tell you how disappointed we are after having a whole household of LG products 10 in total cleaning the kitchen and laundry room. I dont blame any of this on Best Buy, however I do blame it on LG for not having a network to effectively repair what they sell. After repeated attempts to contact LG for almost 6 months we finally gave up. Do not recommend LG washer and dryer.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

We purchased all brand new top of the line LG products 3 years ago. A few months ago the ice machine stopped working and I contacted LG support and they went thru all the steps and unable to fix but I lived with it as it was only an inconvenience. Based on the research I have done, LG was quite aware that within months of the ice maker going the fridge compressor would fail. They never mentioned this once. After losing hundreds of dollars of food, I reached out to LG which advised to have a repairman come. For $125 he came and as soon as he saw the make and model he advised LG has a known issue which they refuse to correct and have a class action lawsuit against them. He offered to repair but the part is @ $800 and to top it off they would put the same faulty part back in which will also inevitably fail. I found out after I did purchase a 10 year part warranty and LG set up a repair appointment with their contractor for a week later. The day before the appointment I received a reminder and a request to call the company, A & E, if parts were not already delivered. I was told the parts were not being delivered until the day after the repair appointment? Both LG and their contractor A&E customer service were unhelpful and kept blaming each other for the issue. I was promised numerous phone calls with no timely response or resolution. I took off of work to wait for a repairman who cant repair anything and are being told the next available appointment is in another 2 weeks? I have 3 children at home and no way to keep any food for them. I did not complain when the icemaker failed nor request compensation for the lost food because the appointment for repairs was scheduled. Now because of the lack of support and the incompetency of LG, I will be pursuing all the expenses including the several meals which needed to be purchased from restaurants. All LG needed to do was accept the fact they manufactured a poor product and resolve the issue and I would still be a supporter for the company. The deceit and unwillingness to fix their mistake is unacceptable. I am still waiting without a refrigerator and hoping the other LG products in my home, double oven, dishwasher, washer and dryer do not break.

I bought the whole LG kitchen appliances set for my $20000 new remodeled kitchen 11/2018. By 9/2019, 10 months later, my stovetop looked white from decoloration. I called, they send someone and at 10 months, they called it wear and tear, say WHAT?. My last stove last me 12 yrs and still had a perfect black top. Under warranty, they did not change it. So I ended with a brand new kitchen and all discolored new stove. On 03/2020, 16 months from purchased, the double top burner stopped working and now I am going to have to pay for the repair of the burner, either keep my cooktop all whitish or replace it on 18 months $800 new!!!! LG range. I might just have to kicked it to the curb, count my losses, cry a little and buy AMERICAN. Customer services just keep saying I didnt buy the 5 year warranty. Im very disappointed and I see no end to this.

I’ve dealt with many terrible companies in my time but never one as bad as LG. I bought a refrigerator with an extended warranty and the compressor (main component) died on me within that time period. Called LG to help. A very friendly agent set up an appointment with me with a company based in NJ called “Rising”. No sooner did I hang up did Rising call me back to tell me they do not service my area and they have to cancel my appointment. This is when the real trouble happened.I called back LG and they referred me to my next two non-existent authorized dealers. When faced with the reality that no one would fix my warranty refrigerator, I sought out my own resolution. Called LG to get an authorization letter for an “outside” repair company to fix my fridge. After 24-48 hours I called back. They told me they had cancelled the request for an outside vendor and made an appointment with Rising service again. I called them again and was told once again that they do not service my area and they intend to keep cancelling whatever appointment LG makes for me. I called back LG. This circle of events occurred again in the exact same order THREE times. I tired to escalate to management and got more runaround.With no refrigeration for a week I finally decided to pay out of pocket and sue them later. Here’s what I found out though. A little INSIDER SECRET - LG does not pay the authorized companies and that’s why no one wants to do their jobs. So take it from me. So far I’m out 3/4 of the value of the fridge in a little over 3 years - do NOT buy an LG product because if it goes bad you’re out of luck. Learn from my mistake.

I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they cant do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty its not worth it. Buy a different companys product. Thanks.

We love the way our stove (LRG3095) looks with its beautiful cobalt oven, but we do not like that two of the burners are weak. I do not need a manufacturer to call one burner a power burner while another will barely boil a saucepan of water. All burners should have been equal, allowing me, the customer, to decide how high to turn the heat. Also, the top control panel sticks out more than 2 inches into the space of the back burners, so you cant really fit four pots on the range at once - extremely frustrating and really cuts into the functionality of this otherwise well-designed piece of equipment.

Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

I purchased my LG front load steam washer, model WM2501HWA, in April of 2010. It worked fine until May 2014 when it just stopped mid-spin cycle. It totally lost all power. I checked the obvious, tripped breaker switch, plugs, and all was fine. So I called a repair company that was recommended to me by a friend. They diagnosed the problem as a bad power board. It was also recommended that I replace the noise filter at the same time. Parts and labor would be over $300 not including diagnostic fee. After waiting a month for the parts, they installed them and it worked. After about 6 loads it died again! Ive been waiting for the new parts and its been over a month! I asked the repair company if they could just refund my money so I could just get a new one and they said they wanted to install the new parts first. They have yet to receive my parts and I am spending $25 a week at the laundromat. The first mistake I made was buying an LG washer and dryer. My second mistake was calling a bad repair company. I am currently out $300 and have no working washer. I am so mad!! Dont buy LG!!!

ALL appliances purchased June - Aug 2020 (they arrived at different times). I INSISTED on getting LG appliances, as I had only known them to be a superior product. BOY was I shocked at the horrible product they have become. Our new appliances were purchased all at once. Our washer was defective from the first day and had to be replaced, our new fridge is making strange sounds and needs to be repaired (I suspect it is the compressor), and our dishwasher refuses to latch closed on a regular basis. The reviews I read now are horrible and it sickens me that I saved for years to buy new appliances that are in my opinion, garbage. As far as LG goes, run away as hard and as fast as you can! Ps: their customer service in regards to the repairs were very rude in spite of my being polite. One young guy actually hung up on me after I had to call three times for a response! HORRIBLE product, HORRIBLE service...

My side by side LG freezer (model LSXS26326W) which is only 2 years old has had the freezer die on it 2 times already. It makes no ice and the freezer temperature is up to 40 degrees even though it is set to 0 degrees. We have called the LG company several times but they keep repeating the same thing, Adjust the temperature. But we have adjusted the temperature several times but it does not help. We are seeing that others are complaining about a faulty compressor. I would not recommend this unit to anyone and please before buying any appliance check around and gather information to see what the best one is. I am really upset and I have lost all my meat and frozen food.

The ice maker on this LG refrigerator is cheaply built. It stopped working correctly about 5 years after purchase. Generally we are happy with the performance of this refrigerator. The only issue we see is freezing of items in the refrigerator section even when the temperature is set on one of the lower settings.

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

We bought our LG gas stove in 2009. The first problem we had with it was a week before the warranty was up, lucky for us. The problem was that the valves for turning on the stove were too easy to turn on. I had accidentally turned the stove on with my behind as I turned away from the stove and brushed against the knobs. I didnt think much of it at the time until our toddler was working his way around the kitchen and on two occasions slapped at the knobs and turned the gas on in both cases. We immediately called the LG service line and they had the valves replaced. What we noticed shortly after was the knobs themselves getting loose. When I checked them out, I noticed that the backer was cracking and crumbling away. I contacted company for replacement parts and was shocked at the cost of replacing the knobs, about 30% of the cost of the stove itself. I checked the net and found that this was a common problem with no solution listed. What I did to correct it was to take one of the remaining better knobs and go to a good appliance retailer. I pulled knobs of stoves in inventory and checked to see if the LG knob would fit. When I got one, I asked about ordering replacement knobs for that unit and found them to be of better quality and lower replacement cost. I picked up a set of 5 for under a $100 and I am sure I could have gotten a better deal if I wasnt in such a hurry to get a set that fit. I will never by an LG again and have told everyone I work with my LG horror story. Also, my LG french door fridge has had a drawer bracket crack and my LG dishwasher is experiencing problems as well. They were all bought at the same time.

I just saw a lot of my relatives and friends own an LG refrigerator so I decided I might as well get one too. Its more because its popular and my local store had one on sale that I found very appealing. I really enjoy how slick and modern the design appears. Modern design is what I can really appreciate especially since it saves energy. But I realized that it comes with a lot of technology features that I really enjoy and find tremendously helpful. Honestly there is nothing I donit like about this refrigerator, very cool and very efficient at what it does, its technology is top-notch with a touch screen and the ability to save power, theres no reason not to love it.

Purchased LG LFSX29766s 3 years ago. Linear compressor failed within 1 year. Went through a nightmare of a process to have it replaced (had to buy extended warranty to cover the cost.). 2 years later -- linear compressor has failed again. Turns out this is a known problem with LG refrigerators. When they repair they just use the same faulty technology which ends up in repeated failures. Multiple class action lawsuit launched against LG. Awful product. Very disappointed in customer service response.

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

Thought LG would be a superior product and good warranty. 2 yrs and the compressor is out. Told by tech guy that it is a thing with LG and they have only last about 2 yrs and will have to replace again. We have scheduled service and have been canceled 3 times. Going on 3 weeks without a fridge. Had to throw out food. Have missed 3 days of work. The people on the phone have no idea what they are doing and transfer you around and have to tell your problem again and again to each person. They say what you want to hear to get you off phone but then do not follow through. Again supposed to be here today and got a call that they are overbooked and rescheduled AGAIN. Do not be fooled by this company. Do not buy LG appliances. Their warranty is for crap and you will wait and wait and have to call a dozen times.

We bought our first LG refrigerator three years ago after studying online reviews (not customer reviews, quality reviews) that convinced us LG was making the best appliances available. Those reviews were dead wrong. Our refrigerator made very loud vibrating noise immediately. We had a service person come out within the first two weeks. He ordered a replacement part and came out again several weeks later to install. That “fix” failed. It became increasingly difficult to get LG to respond to our concerns. After a year of complaining pointlessly to LG we went back to the retailer whose immediately agreed to replace the refrigerator, to our pleasant surprise. Unfortunately, we made the mistake of accepting a new LG refrigerator on the assumption that our first LG was merely an unaccountable lemon.Wrong. The second LG has been nearly as loud as the first albeit the noise did not start immediately. The vibration built up over time and is now every bit as loud as the first. In reading the customer reviews now, it is apparent that our experience is similar to many others. Poor quality components, extremely poor service, no follow-up. I will never buy another LG appliance and will likely replace this one before we experience some of the leaking and lack of cooling that others have experience. Very disappointed.

Purchased LG #LFX5307265 on 11/9/2014. Came home today to the water in the door running. Water everywhere, luckily I knew how to turn the water off. Could not find a switch to turn it off on the refrigerator. Could not believe my eyes. Thankful I was not on vacation. I do not want it repaired, I want it gone. $3,200 lesson to never purchase LG. Because it is under warranty I have Sears coming out but I will move it to the garage.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

Had this refrigerator for 3 1/2 yrs but please let add that this is a second one... My freezer back wall keeps filling with ice, the temp is on no. 2. The refrigerator part is also set on no. 2 and the food is extremely cold. The co. sent out a total of 4 people in the past 2 weeks. I also have a extended warranty and since I have this LG does not get involved. Assurant does not like to do anything because they are not happy with the response from the 2 tech from LG, stated refrigerator is unrepairable... So lets do something here. This is getting so out of hand. It has cost me additional moneys on food not counting stress its putting under.

The inner drink door and ice maker are highly useful. It saves a lot of energy. Entire unit is spacious for our family of four. Door shelves aren’t adjustable (like our old fridge) is the only downside. We’ve had ours for about 7 months.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!