LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.

This is a follow-up to my first complaint. We sent in the serial number label and paperwork stating that we would not hold LG responsible for a hush money settlement of $264.00. The offer had expired while we were pursuing our legal options, so we called and talked to a gal named Courtney who said, “No problem. Send in the paperwork and we will honor the cash hush payment originally offered.” We received a phone call today from a person named Sunyung who originally had made the offer. She informed us that now the offer had gone down to $194.00, because Courtney had no authority to authorize a hush payout. Then, she proceeded to complain and tell me that communication between the people in customer service wasnt what it should be. I told her that sounded like an internal problem and I was not being paid to listen to her and try to figure out how the communication could be rectified within her department! I asked to speak to her superior, and she gave me to Michael. Michael told me that yes, the part was warrantied, but I got one of the small percentage of refrigerators that were unfixable, basically the lemon model, and thats just how the ball bounces. They still would not honor the warranty and told me since the fridge was now a month older, it was worth $70.00 less! This thing hasnt worked for 9 months! I think I will just wait for the class action suit that I am sure will be coming up in the next few years when a lawyer gets a hold of this and wants to make some easy money. I dont care if I get only an 18 cents payout. It is now the principle of the situation. I did tell Michael he could be president with all his doublespeak and asked him why they want to beat their customers up so badly. First, they lie about their warranties; then, they offer you hush money; then, they renege on that. No ethics with these people. Obviously, they have no faith in God because this is just not how you treat people. Life sometimes just isnt fair. This is one of those times.

First time in over 40 years, I changed name brand. Sorry, sorry, sorry. Hate this new washer and dryer. Settings on washer are not convenient. Yes, there are a lot of settings but not all are necessary. I also have had to iron so many things that never were ironed before. Everything is in a ball in the dryer and makes for tons of wrinkles. Can I just say I hate this new modern washer and dryer?

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

LG RANGES, oven temp sensor fail x 2. This is a real issue with this range. When the Sensor fails the oven temp will climb until one your food goes into flames and glassware blows up. Or you will get a error message...by this time the oven is well past 600 degrees. Wow, I can not believe someone has not been injured due to this poor design.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

I purchased an LG refrigerator from Home Depot. Most expensive refrigerator they had on the floor was $2800. I have had nothing but trouble with it. It has leaked 4-5 times ruining my floor and now it is not cooling or freezing. No one here in Cheyenne will even work on LGs. The repair business report has difficulty obtaining parts as they have had customers waiting for over a month to get parts so they will not service them. I am left with either cutting my losses or having someone come from over 60 miles away try to come and service. Be aware. Do not purchase LG because of their poor availability of service and parts and poor quality.

2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!

I purchase this microwave for $116.00 at Home Depot. It is 3 days over the 1 year manufacturer warranty and last night it started sparking and there are burnt spots on the inside! Only 2 people have ever used this appliance, its been kept clean and properly used. I will never buy an LG again!!

After using my hand me down washer that was 23 years old, we decided to purchase a brand new LG front loader. We purchased it at a Best Buy with the matching dryer in October 2011. Now February 2012, I had to have a service technician come out to repair the washer. When the washer tried to turn clockwise, it made a grinding sound not be able to spin. It did spin counterclockwise. Of course, the warranty ended three and a half months prior to this problem. The technician told me he reconnected the bolt on the inside and it should be good for a few days. He told me that he assumed that I washed large loads. Why wouldnt I wash large loads? That is why I bought a large capacity washer. Stupid assumption! Anyway, he told me it would cost $350 to replace and repair the part. As for it lasting a few more days, I put in a load of three pairs of socks and one t-shirt. It still grinds! So much for a few days. Also, Mr. technician, is three pairs of socks and one t-shirt a large load to you?

I purchased an LG $2800 refrigerator in 2015. 4 weeks ago when I was out of state, the refrigerator failed. The compressor went out and all my food was spoiled. Worse than even this is the ridiculous treatment I have had with LG in trying to get it fixed under warranty. My first call resulted in a transfer to a repair shop who said, We dont have anyone to help you today. I tried to make an appointment and they said, No appointments. Just call back some day. I called LG again and they said find someone to fix it and once they diagnose the problem LG will send the parts. OK, done! But wait... Called LG and they said they would expedite the order and sent the repair shop the parts. Called again when there was no info sent to the shop, Oh, sorry will send it now... Called the next day, Oh we dont have a full address, called the next day, Oh sorry it takes 6 days to expedite, not sure why no one told you... Called again, Should be able to expedite tomorrow, we will call you. I have stepped up the calling process to 2x per day but suffice it to say my refrigerator went out 4 weeks ago and I dont have it fixed. I am convinced they do this so that they do not have to warrant the product!

My LG washer is a front load and has the typical difficulty of keeping the seal clean and odor free. I will never buy a front load again because of this. I had an LG French door bottom freezer and the motor died after only 6 years. Will never purchase one again.

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven’t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

Machine does not fully drain, allowing a smell to build up and be washed back into your clothes. Difficult to clean debris from drain holes in rubber seal. In the event that you need to drain the machine, there is no drain function. It needs to be manually drained from a tiny hose at the bottom of machine. And for us, that meant into a hose, through the garage and down the driveway. Look for a drain feature on my next purchase!

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

Im a professional mechanic and electronics tech. I just had to replace a relay and two corroded microswitches due to poor design of the icemaker hatch. Weak return springs prevent a tight seal when not in use, allowing moisture from ice melt to drip down past the hatch and, as evidenced by mineral scale, into the chamber containing the relay board, front panel control board, and the in-door ice and water lever microswitches (!). Observed heavy corrosion on electronic parts and fasteners inside, as well as around the front seal where it meets the metallic enclosure. The front seal, intended to prevent moisture intrusion from the exterior of the unit, instead prevents moisture introduced by the ice chute from escaping the chamber.This oversight exposes control boards and electronic parts and connectors to sustained high-humidity environment (!). Control boards inside are not potted (no resin/silicone/thermoplastic encapsulation) and there are no rubber seals on electrical connectors contained within. ICs, pads, and components on the front panel control board show corrosion and, in my opinion, are not long for the world. Ive added a desiccant pack inside the chamber and a bead of silicone sealant under the defective icemaker hatch behind the front bezel to mitigate the design oversight and hopefully extend the life of my investment. Rust at the bottom of the front control panel may be an indicator of the problem described above on your unit.Additionally, the linear compressor used in this fridge is currently the focus of a class action lawsuit (which I am not party to). LG asserted that these units can have up to a 20 year lifespan (avg of 14 years) but have had a significant portion of units fail starting around the 3-year mark. My compressor is still functioning for now but Ive purchased a 3rd party wireless temperature monitoring panel with sensors for both compartments to mitigate the risk of foodborne illness associated with a failing compressor.This appliance is at best, a very poor investment. At worst, it is a hazard to my wife and children. Moisture intrusion behind the front panel presents a reliability problem, a mold hazard, and a fire hazard due to the line voltage connections within. The poor design choices make it clear that the engineers involved with the project had some serious deficiencies in failure mode analysis, fail-safe design, and keeping with good engineering principals. Ive experienced similar design oversights involving moisture control with other LG products Ive owned and maintained (LG window unit AC, LG Waveforce washer and dryer) and will never purchase another LG appliance. Longevity is important to me, but does not seem to be a priority for LG. My wife thinks it looks pretty in our kitchen, so theres that I suppose. Hopefully the compressor fails and I can get this stylish lemon out of here soon..

I had the misfortune to purchase six LG appliances. In the past two years, I have had 2 repairs to my refrigerator, 2 repairs to my stove, 1 repair to my washing machine, and my microwave had to be replaced. Presently, my products are still under a warranty, however, LG Repair service have refused to come to my house, again to fix my stove. DO NOT BUY LG PRODUCTS!!!

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

The Compressor died after 5 years, Tech support was OK and parts were free but still cost me Almost $1000.00 to repair. The refrigerator has one of the best possible designs for storage and access.

I bought my refrigerator on 3/1/2016. On 8/4/2019 the compressor goes out and I lost close to 1000$ of food. I called LG and they sent out A&E Factory service, which for one is a terrible repair service, and also sent a new compressor. A&E replace the compressor and left. The fridge then cooled for about 3 hours and then stopped. So then I called LG and they sent out another guy another week later and they said that the refrigerant had leaked out and they had no idea why. So they ordered three more parts and they came in and then another week later another repair guy came out to replace those. Oh, it was the same guy that replaced the compressor, and after that he left and said give it 24 hours, but after 3 hours it again stopped cooling. It has been three weeks since Ive been without a refrigerator now and I called again on 8/25/2019 and they still will not be able to get another person out here for another week and a half.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

Our LG fridge LFX28968SW was already in our house when we moved in Apr 2017. However, the label is stamped with manufactured 2013 so it cant be more than 4 years old. This model lists for $2,400 ++. It is a beautiful appliance, but beauty is only skin deep here. The fridge stopped cooling and freezing in Aug 2017; thats way too soon for a durable goods product. ALL of my previous fridges (Amanda, Frigidaire, Kitchen Aid) lasted over 10 years without issue when I left them for the next homeowner. The one homeowner says Frigidaire is still running without issue and its over 17 years. Anyway, I called LG customer service and we ran the SMART Diagnosis process but the rep said it didnt reveal any errors; I guess it isnt so smart after all. We did get the unit to display a error code 22, which according to the LG website, indicates a compressor relay failure.Its a small, easily accessible, inexpensive part ($12 for similar parts on Amazon) but LG customer service refused to provide me with a parts list and service manual and said that only LG certified techs can repair it. Since the remaining LG warranty only covers parts, Im guessing at least $200-$350 labor costs based on posts for similar repairs. So, after 3 days of waiting on the LG recommended techs to make an appointment, I contacted a repairman recommended by 2-10 Home Warranty.They came next day and replaced the relay but it still isnt working; so much for the reliability of the error codes. He said a fuse on the control board blew and since the fuse is soldered in, the whole board needs replaced. (PS I have the fridge on a surge protector). I asked him candidly if this was an ongoing problem, his response was he does several per month but unfortunately cant keep the boards in stock so its at least another week to get the replacement part. So after two weeks, Im still living out of coolers and my daughters dorm room fridge.Luckily we had the 2-10 Home Warranty that came with the purchase of our home. Otherwise, the cost would be significantly higher. So Im looking at a $100 deductible, plus cost of food spoilage, plus cost of ice for coolers. In addition to the cost, its a huge inconvenience to constantly manage the issue (phone calls, service appointments, waiting on parts, swapping ice, etc) all this to fix a supposed top of the line fridge. Its not right to have a durable goods product fail after 4 years, and based on my experience with customer service, and based on parts availability, and based on responsiveness of the LG techs, and based the blogs, I wont buy any LG product no matter what it is. The internet mentions a class action suit brewing, I will surely sign on when I get the right contact.

I purchased an LG washer in July now having nothing but problems with uneven loads and my whites turning yellow. Repair guy seemed agitated he had to come repair my machine which he did not do. He turned the machine on and then started complaining about LG washers and this same problem and left my load of sopping wet sheets in washer and said ordered parts will be back on in a week to fix. So what am I supposed to do with the wet clothes leave them in there to smell up my new washer? Not happy. Want a replacement or monies returned.

I purchased an LG French Door refrigerator with model # LFX28978 last May 2011. The freezer has had constant problems with frost, not closing properly, seal defect, etc. I have had numerous calls with LG. The last one, the lady who answered said and I quote You have to remove the second drawer, open the door twice every 27 times you open the freezer door, pull up and down on the door and to align the track and slam close twice. This is the most stupid thing I have ever heard in my life. This isnt going to work, there is some kind of design defect and LG should replace it.

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the low noise thing was hard to beat. Yes it is low noise at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I dont live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

I love my LG Inverter Linear refrigerator that I bought last year. But yesterday, I went to fill a glass with the water dispenser, and it wouldnt SHUT OFF! I had water everywhere. I had to lock the system and now the dispensing light wont turn off. Im disappointed that this has happened when the refrigerator isnt even a year old. Im hoping this isnt going to be a problemed appliance.

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!

Found incompatible the LG circuitry with Watts Intelliflow. Once the Intelliflow removed and plumbed directly to inlet valves, problems resolved. The issue: Intelliflow solenoid shutting off the water supply due to intermittent signals from the LG Washer. The Watts Intelliflow Trouble Shooting Guide warns of circuit incompatibility. Believe the clothes not getting clean issue also resolved. Two-loads completed without incident. Live and learn.

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

We purchased 4 top of the line LG appliances (refrigerator, stove, dishwasher and microwave) for our newly remodeled kitchen in 2018. Unbelievably 3 out of the 4 have had issues requiring a service call only one of which was covered by warranty. They were all manufacturer defects and not normal wear and tear. So far, repairs have cost me $550. Needless to say, I will never purchase another product from this company and hope that I have spared you from making the same mistake I did.

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

LG microwave dead at 18 months!! I bought an LG kitchen suite. I decided to go with the pricier microwave which looked good and had cool features expecting at least 5 years of function. I bought Model#: LMHM2237ST. It just died one day, no clock, no lights, no power, nothing. Called LG, it is out of warranty period. LG sends me warranty extension offers so frequently for all the appliances but now I understand why. At this point I cannot recommend LG to anyone. Disappointed.

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

My LG refrigerator had a cooling issue because of the bad compressor. LG eventually replaced the bad compressor. It is working fine now. I am happy with the excellent after-sale customer service provided by LG.

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

Within a few months of purchasing a top of the line LG French Door refrigerator, the unit began icing up. After multiple repair calls, and replacement of various parts, the situation only got worse. Ive purchased many top of the line brands over time - never have I experienced such a poorly made product. After five years of trying to get the LG fridge to work, we had to finally give up. If youre looking for a good fridge, start with KitchenAid or Whirlpool. Walk past LG and keep on walking. Weve talked to others and have heard similar complaints. The L in LG is for Lemon.

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

Seems like from the very beginning we had issues. The water filters don’t last as long as they should, the main fridge door hinge got bent (somehow)? We had a serviceman come out to inspect. He wanted 300.00$ to replace a 50$ part. No way! I ended up getting small magnets to try and pull the door gasket closed, this kinda worked at best. And now, yesterday the whole fridge cooling system died? I pulled the fridge out, cleaned the coils, hoping for the best. This did nothing. Unfortunately service calls are out almost a month. We need it fixed now!! Food is going bad. We ended up buying a new GE Profile fridge. We’ll never buy anything LG again!!!

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

I bought a LG refrigerator. After 2 years the display window started to go black. I call LG and the store I bought it from (Pacific Sales). The LG representative was no help. She gave 2 numbers to call for repairs. One said he was not accepting new business and the other said I was out of his service area. Pacific Sale said I did not buy the extended warranty, they could not help me. This is obviously a manufacture defect. I have never used any kind of cleaner of liquid on this refrigerator. I would recommend not buy LG Refrigerator.

Classic Kenmore basic washer... to fix it would cost around $200-300. F that, right? I took it to a drop off donation thing. Went and bought myself a nice fancy new washer. OH MY GOD, DO NOT BUY ANY NEW TYPE OF WASHER. NO NO NO. EVERYTHING ABOUT IT. UGH plus it take 1:30 to do one load anyways. I drove it back to the store, got a refund... and drove back to the donation area, picked up my broken Kenmore and ordered the part online. Yup. Thug life.

I own four LG appliances and they all broke down. I had to have my less than six-month old fridge repaired out 14 times. They finally replaced it with a GE product. My four-year old dishwasher was so expensive to repair and I was told to replace. This was an $800 appliance. Oven will not heat and neither will the broiler, a $1,500 oven that cannot be used and it is too expensive to repair due to parts.

Open till recently I was very happy with my LG refrigerator. Unit has always been great. Do you want to half years after me owning your own at the compressor went bad. I was very happy to hear that LG would replace it free of charge however I was not thrilled that it took so long to get a service appointment. I was almost a week without a refrigerator. Repair technicians came in. That’s where the real trouble started. The first time they said they didn’t have the right parts and it didn’t work so they left the refrigerator off for a number of days again while they were could get the right stuff to Complete the job. About a day after my refrigerator which finally running I called the repair company directly and told them that the unit was making load noise and vibrating. All my drinks were moving around on shelf but nonetheless I was happy to have a refrigerator again. Now it’s been 4 weeks with multiple phone calls to the repair company with no response to come out and rectify the issue. So now I turn back to LG to complain and to finally try to get someone out to fix this thing. An exceedingly long and painful process.

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

This is the absolute worst washing machine ever!!! It never gets through a cycle without numerous error messages. The place we bought it refused to take it back within a week of purchasing it. The LG repair man came and it was no better. It is supposed to be high efficiency. Sometimes a cycle will last for hours with all the error messages and then it resets the timer and goes back to earlier in the cycle. I HATE this machine and it should be taken off the market.

The reefer we bought is a clone of the French door bottom freezer machine that we have had at another house for several years. We especially like the ice maker built into the door and not using volume in the reefer box. We purchased the floor model from the Kona Lowes. The day after our kids left Kona, I noticed that my Cheerios milk was not quite as cold as it should be. There was a heavy frost build up in the refrigerated section and that section would only get to about 42F. The freezer and ice maker were working just fine. The folks at the warranty call center are polite and on the surface appear to be helpful, but after we hung up I feel like my issue dropped into a Black Hole. It sounds like that they could be located on the sub continent. At first they told me the machine was not in warranty because it was manufactured several years earlier. A copy of my receipt cleared that up.It seems that LG only has 1 authorized repair dude on The Big Island and when I called in the first week of August he was in AL for reefer school. Upon his return, I tried to contact him by phone and text to set up an appointment to have hands laid on our machine. With daily attempts on my part, sometimes several times a day, he only responded twice. I went back to LG customer service with my tales of woe and they located a repair dude in Kona and I contacted him. Several days later, he laid hands and then he contacted LG for the warranty parts. However, when LG put him on my job, they did not provide him with a Repair Authorization number. Without a RA#, he could not order the warranty parts. Since he is a one man shop and had other business to handle, I took up the battle to get the RA# to him. It appears that the Customer and Warranty service desks at LG are not connected electronically to the folks that issue RA#s. When I started my quest for the RA#, I was told that one would be issued in 24 to 48 hours. After 48 hours and no RA#, I called again and was told that they would have to walk to the back room to check on the progress. After their trip to the back room, I was told that another 24 to 48 hours would be needed. I then asked for the supervisor, and was connected to a lady that sounded like she could be in AL, where LG America is located. A RA# was sent to my Kona dude and he immediately ordered up the part, but he informed me that LG was notoriously slow in shipping parts. He was correct. I think that they walked the part to Kona rather than using a USPS flat rate box that gets things from MD to HI in 4 days or less.The part arrived, an appointment was set and the part was installed in less than 20 minutes. This was 2 months and 2 days after my first contact with LG. During this time, we could keep some stuff in the reefer, but not milk. Me not having Cheerios 5 days a week did not make me a cheery person... About mid way through my phone marathon with LG, I went to their Contact Us link on their web page and sent them a message listing my woes and displeasure with their Customer Service. They replied and asked if I would like to participate in a forum. I said, Sure, and was immediately informed that the forum was not longer available. There has yet to be a follow up to the Contact Us issue. I was expecting a post repair message asking to rate their service. It has now been almost 2 months since the service and the only thing in my Inbox for LG are notes telling me that they want to sell me an extended warranty... As nice as their machinery features and pricing are, their Customer Service has turned us off to looking towards LG for future appliances. I hope that you never have to call that 800 number that ends in 0000.

I bought my LG washer 2 years ago. I have put 3 new lids on my washer in that time. At 175.00 a piece will never buy another one. I called their customer service to give them a chance to do something about this problem but was told nothing they could do.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

First time for French door and I am a huge fan. It has door-in-door-feature, freezer on bottom and stainless, outside ice/Water in door, and plenty of room inside. I adore this fridge and will never buy a different one again! LG is amazing brand.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

I really like this microwave. It is great because it allows you to easily set the microwave to multiple power settings and times intuitively. Many microwaves that I see do not allow this, or only in limited capacities.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

I have always bought LG products because they seem to last a lifetime and they look great in my kitchen. My washer and dryer are both LG and they play a little tune when my laundry is finished. I have gotten great compliments from friends and family alike on my washer and dryer. I plan to purchase a LG side by side to replace my current one as it is over 22 years old and should start giving me problems soon. But, I have not had any problems during this 22 years of service. I look forward to getting my new one.

The service was relatively quick and the technician was very professional. However, the refrigerator itself seems to be loud and poorly constructed especially in the stress areas where there is no reinforcement, just plastic (for example, the Glide N Serve drawer. Even the inner plastic is not very durable. I am very unhappy with the quality of this LG refrigerator - it is very upsetting especially to my wife.

Bought an LG French door model LFX25973ST/00 refrigerator from Sears. Right after its out of warranty we were getting water on the floor from the left-side door each time we opened the door. I replaced the door ice-maker parts (all of them) and the gaskets. I also balanced the doors again (only slightly out of balance). More water. Called LG and they told me to replace the gaskets and balance the door. Um, that didnt work. Try calling a repair service. I called a few appliance repair places and only one still works on LG products. He stated that LG sucks. He recommended replacing the gaskets which I already did. He said, you just have to live with it or get a new refrigerator. LG = Life is Good?? More like LG = Lame Grifters. Well, Im trying gaskets one more time before I take this out and use it for target practice.

I have owned my LG French door refrigerator for 18 months and have had two problems with the icemaker. The first problem happened during the warranty and was covered. The ice bin plastic broke off and plastic bits were dispensed with ice. The second problem is that the icemaker is completely broken and needs to be replaced. I used the live chat on the web site and they walked me through a number of steps, but in the end, it needs to be replaced. Its over $300 after owning it for 18 months. I am not happy. My last refrigerator lasted 20 years with not one repair.

After much research my husband and I purchased a washing machine, dryer, refrigerator, and dishwasher. After about eight months my ice machine stopped working, replaced for $385. Motor on dishwasher ceased replaced. Strip on fridge cracked and dishwasher has many pieces on the side that need to be glued. We are VERY disappointed with these appliances and would NEVER recommend LG to anyone. So much for researching Life is Not good with LG.

We purchased the Door In Door French Door refrigerator (LG - LFX31945ST) on 7/20/2013 for $2500. Two days ago I heard a loud pop that sounded like ice dumping on overload. We left the house for a few hours only to come home and find water all over the floor, leaking from the ice maker in the fridge. The fridge had stopped maintaining any cold temperature in either the refrigerator or the freezer section. Much food was in the process of spoiling.Called an appliance repair person who diagnosed the problem as the control module/capacitor, which was burned out. He called for the part and was told that particular part has been on backorder since April and that it was unknown if or even when it would be available. This is ridiculous, we now had to go spend money to purchase a new refrigerator. The service person informed us that his main complaints on appliances are for LG and Samsung products. He doesnt understand why there is not a class action lawsuit against these companies for their poorly performing products for which you have trouble getting even parts to repair. We will not buy anything LG ever again.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

We bought 5 LG appliances in April of 2010 and had them installed in August same year. So far we have had to have the wall oven repaired twice after only 3 years. After the first repair it broke down again within 7 months and we were told the warranty for the new part was only 6 months! Trying to get a second repair took over a month of angry phone calls just to try to get a LG certified repair shop to even book an appointment! When contacting customer service they will not let you speak with any sort of management/supervisory personnel and there is no way to receive an address for a letter of complaint. Our convection microwave also stopped working after less than 3 years and had to be replaced at the same time as the second oven repair. Should have been done with the first oven repair but could not get the part from LG in time and they were going to charge for another service call!Side by side double drawer bottom mount freezer refrigerator hasnt had the water dispenser work for a couple years. Their top of the line dishwasher has been having grinding sounds for over a year and this week is now on a continual run cycle no matter which cycle you request, just does not stop as well as having the loud grinding sound the whole time it runs whether 2 minutes or 20 hours! Just waiting for our induction cooktop to be the last of the appliances to quit, should be coming any time now! It astounds me that consumers can pay top dollar for products and get lower than average results with the products and customer service. Trying to speak to anyone within the customer service center is a lesson in how not to conduct business, and not being able to have a contact address or email or phone number for customer complaint is infuriating.

Ive purchased many LG appliances over the years and have had good experiences. Last year I purchased an LG Refrigerator #LFX25991ST french door model. A month or so after the 1 year warranty expired, the handle on the crisper broke in my hand. After calling customer service and describing my issue, I was told to go buy the replacement and that was that. Last year I spent over $10K in LG products and getting that response totally blew my mind. I spoke with a customer service rep who was totally polite and helpful but couldnt resolve my problem. He referred me to Brenda, his Supervisor. Brenda was the most arrogant, useless individual I have ever encountered. She told me to write a letter to the complaint department. She was able to recite the address very quickly. That may give anyone a clue! Dont buy their products.

In October of 2019 I purchased a full suite of LG appliances, refrigerator, range, microwave, dishwasher, washer/dryer. All purchased from and installed by Best Buy. I really like all the appliances and they all seem to perform well, with the exception of the dishwasher. I have a constant and ongoing problem with it draining. This problem appeared within the first month. Best Buy came out and could not replicate the problem. In January the same problem again. Best Buy replaced the drain pump. That lasted less than one week. By this point Best Buy was no longer off in home service appointments because of the Covid-19 thing.I went to the LG web. Requested a repair. The service responded the next day, came out a determined a new control board was needed. A week later they came out to replace it. That lasted 4 days. I am now once again without a dishwasher. Ive again requested service from LG but have yet to hear back, that was yesterday. Today I called your 800 number and ended up hanging up on your representative because of the poor service offered by her. Its time you replace this dishwasher, as I am tired of having to arrange my schedule to fit in repairs that last less than a week.

We purchased a top load True Balance model WT4870CW early July 2013. No need for repair just yet but I cannot imagine we will remain unscathed. Countless UE warnings and subsequent UE shutdowns despite manually redistributing load and sorting by evenly weighed items. Water hammer on our plumbing from rapid cycle solenoid function when not experiencing uneven load. We will continue to hope for best while querying the web for updates and solutions (yeah... sure). Its crazy to hope for and experience elation just because the machine occasionally runs back to back loads trouble free. Our Whirlpool washing machine which this LG replaced gave us 19 years trouble free.

LG WASHER WT5001CW SERIAL 006KWWZ00297 - We purchased this EXPENSIVE washer in December 2010 before my auto accident and I had a great job. We loved it while it was working properly!!!! Now 4 1/2 years later, I am disabled and my wife of 32 years left. I live on very little thru no fault of my own and now this washer has been down for 5 weeks. Approx a year ago, we started having trouble with excessive vibration thru all cycles. This machine does not have an agitator and is a top load wave force washer. We called LG and found out it was under recall. LG sent techs out and changed out the main computer board free of charge. We noticed that the cycles got longer and we still had a vibration although it was better. We were told that it would get better over time. It did not so we just lived with it. Then 5 weeks ago my daughter came to wash clothes for me. During a rinse cycle, it sounded like the world came to an end. Upon inspection, the entire pulsator assy. came apart (bottom plate, center cap and center bolt) and hit the glass top. After dealing with LG multiple times, finally, a tech was sent out. It was the same guy who had previously change out the computer board. He got on the phone with his company and scheduled a repair tech. A week later, he shows up wanting an upfront payment (NOT!!!!!) so he left. I called LG. Now they say there is no record of our contacting them. I have begged these folks for help. Finally I got a number of an authorized LG repair person locally. Now it seems that the main bearing has gone out and most likely for what its gonna cost to fix this washer is over half what I paid for it - SERIOUSLY????????? The machine is 4 1/2 years old and if this is what service and longevity LG products now have, then I have bought my last one - I can go back to a brand new standard washer for what it will cost to fix this thing. SHAME ON YOU LG!!!!! I understand all things can break down, but your customer service is now CRAP.

My LG refrigerator (7 years old) compressor failed, LG does not want to cover labor to replace it. There is (was) a class action lawsuit against LG about faulty compressors so it is a known issue. None of LG authorized repair shops in my area wants to fix this compressor issue. I also called 15 local repair shops and I heard multiple times that even after a compressor is repaired it is about a 50% change that it will work properly. Thats why repair shops dont want to fix them. I am not in a position to spent $600 for labor cost now especially if I may need to pay the same cost again because the compressor issue was not resolved/fixed. It is a very expensive problem that LG has created and knows about and LG has to be willing to repair the compressor at no cost to customers because it is such a persistent problem. LG is refusing to cover the cost of the compressor itself and the labor cost to replace it or provide a refund for the refrigerator so we can afford to buy a new one.

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

This is a follow-up to a review written on January 22, 2013 regarding my LG washer. I did hear back from the resolutions department at LG who extended a prorated offer for my unrepairable washer. Whereas I feel the offer is fair, it is a year late in coming! The offer will allow me to purchase another machine. Trust me, it wont be another LG despite their good ratings on various websites. I am still out the hundreds of dollars in labor costs, plus the cost of having my clothes laundered at a local dry cleaners. As I said in my remarks on the 22nd, I do consider myself a pretty savvy shopper by checking both company and customer reviews. But this time was way off the mark. I hope and pray that my next choice in a washer, this time a front loader by Electrolux, is a wiser decision and that I wont be on a first name basis with my local repairman for a long, long time!

Awesome brand of appliance. I will not buy another brand. There is plenty of room for everything, great door space, easily changeable shelving. The freezer space is also great for at least 2 weeks worth of frozen items for a family of 4.

I bought a very expensive double LG oven. I noticed a few months ago that the enamel was coming off inside the oven. I went and talked to the retailer who sold it to me and they told me I had to contact LG which I did. I sent pictures and never heard back from them. So I contacted them again and was told I had to pay someone to come look at the defective oven. Enamel peeling off the inside of an oven should never happen. This is defective not a problem with a part. I will also say that in the last 4 years I have purchased from LG a double oven, Very expensive refrigerator, microwave oven. Front loading washer & dryer and 2 Smart TVs. Their customer service is so unprofessional and never tried to help me. They have definitely lost this LG customer! I own a business and have been in business for 19 years I would never treat a good customer like I have been treated. Goodbye LG.

I think that LG refrigerators are the Bomb! I have had my refrigerator for 10 years without any problems. I have plenty of room to store fresh veggies and deli meats. Plus I have two drawers for freezer items. One of the drawers, the middle freezer drawer, I can put things in, like cakes or pies that need to be kept in a freezer part. Plus the bottom has two sections for other meat items that need to stay in a freezer part.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

Do not waste your time trying to get LG to help you. They have a lint filter that will not fit unless they redesigned your dryer. They will delay, they will put you through hell and still get you nowhere even if they sent you a filter for the dryer it still will not fit. They know its a problem. They are not really helping people because it would cost them way too much to redesign each dryer thats out there and there is no class action suit then Im aware of currently.If this website ConsumerAffairs.com is willing to step in and really help people they should see who sent this and passed my contact information which you have my permission to do so to those class action attorneys that will get something done about this. I have spent too much time getting nowhere with LG support. They dont even have the decency to follow up and actually help in a real way. Again anyone who has any connection with LG that thinks theyre going to make headway on this they could not afford the amount of expense to either recall or redesign those dryers that are out there that are ruining clothes everyday.

Purchased this washer in March of 2011. At first this washer worked great. Then it started to vibrate a lot more than it used to early on, then it started to tell me loads were constantly UE or uneven, then it started giving an IE code. It wasnt until the IE code that we called Sears... 2 months after our expensive $170 3 year warranty. They told us the part and we ordered it... wrong part. Finally got the right part and replaced it. The machine worked ok but we still had excessive vibrations and then it started stopping on 17 minutes. Wouldnt get past that time. Now, it is stopping at 45 minutes... and it took 3 hours to get to that point. My husband called Sears after finding out our machine is recalled and they claim that our machine doesnt count. He called a different Sears number and they said to call LG because its an LG machine.He calls LG and LG says that they no longer have a relationship with Sears and we need to talk to them. We then talk to Sears and the rep says our machine is definitely recalled but we need to call the recall line (which was the 1st call that had been made). He gives us the number to the escalation department and the rep claims she cant find our account. Then she says she needs a few minutes to research it and the call is disconnected. What are we supposed to do now? There really is a recall on this machine and I think it shook so bad over time that something was damaged in the unit. Sears wont help. LG wont help. Who can help? We are just out the 800 we paid? It is just my husband and I so it isnt like this machine was even used that much. No one will help us. What do we do now?

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

Bought our house in May of 2014 and it came with the brand new LG front loading washer. I wish it didnt because it has been an ongoing problem since we started using it. Besides having to clean it all the time, it leaks constantly. First, the error message would go on and the water wasnt draining, so it would leak everywhere, plus we would have to empty the water. We had that repaired. Now, its leaking from a different area, which is a different issue Im being told. This is the 3rd repair done on this machine!! I will never buy a washer like this again especially from LG. I thought they were a reliable company, but they definitely are not!

I purchased an LG dryer in March 2015 due to the great ratings and owning a lot of LG products. Within a year I started having trouble with my dryer: no heat. I called several times and customer service said it wasnt their unit. They said it was my venting system or electrical. Had someone come out. Nothing wrong with electrical. Tore dryer apart. No lint nothing plugged from lint basket to outside vent. Finally after 5 months they honored their warranty. Took repair company 3 weeks to fix the dryer. Heater and sensor replaced. Not even 6 loads later same issue. So I called corporate office where I was told they were not going to fix my dryer nor were they replacing it. I am not a happy customer. Save your money and purchase a kenmore. I WILL NEVER own another LG product again. They cant stand behind their products. I gave them a 1 star rating because you cannot give them a -5 star rating.

LG claims that their appliances are built to last, but that is definitely not true for this gas stove. After only a few years of gentle use, it is falling apart. All the knobs are cracked, loose and need to be replaced, the centre grill cracked and broke, the LED display is starting to act up, the convection oven fan is pretty much useless. Gas valves are also really touchy and can be accidentally activated by accidentally bumping them. Parts are super expensive! LG wants almost $80 per knob to replace (there are five of them) and $240 for the grill assembly -- $640 + tax just for these parts! There are no electronics or moving components to knobs and grills -- they should last forever -- but they dont. Lots of complaints on the internet about LG stove knobs. Replacement knobs look like the same junk as the originals. No improvements. I called LG customer service to ask what they mean by built to last, but nobody could really say. My family and I are really disappointed that LG makes false claims about reliability and then charges outrageous prices for parts. Appliances should be repairable - at affordable prices - not disposable. We will be getting rid of this unreliable piece of junk and buying a stove from a reputable company. Please consider other manufacturers that are committed to reliability, service and environmental responsibility. LG does not deserve our business.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

We finally got the fridge repaired, it was the compressor, apparently these compressors are hard to get so that was the delay. The repair serviceman was very professional & knew what he was doing, had it working in about an hour .

Its just over 3 years old but our LG front loader will not rotate and makes grinding noises. LG said that they would extend labor to cover this as it is a motor problem (motor has a ten year warranty). We waited for 5 days, called LG back and the supervisor told us that there is no extension on labor. Repair company will not come out unless they are given a code by LG. The LG supervisor gave us a code. We called the repair company with code and were told that LG has to give them the code. Repair service told us that service call and hourly cost will be at a minimum of $500.00! All the service companies we have talked to said that repair companies are dropping LG as they are extremely difficult to deal with. Duh! LG should rename their company to NG.

We purchased our LGLFXS30766503 refrigerator less than 2 years ago. At the time it was the middle of July, all refrigerators were out of stock, and this model could get to us the quickest. It was not our first choice. We have had it repaired now 3 times in the past 8 months, all for the same cooling problem. The last repair they completely rebuilt the cooling system. It has been less than two weeks and it is now not cooling again. I have spent countless hours of my time, thousands of dollars to replace groceries, all for a $2,500.00 refrigerator we did not want in the first place! I have not received reimbursement for said groceries, which is part of my warranty. I do not have confidence in the abilities of LG staff or technicians. At this point I will accept nothing less than a brand new unit. I refuse to think, with todays technology a high end appliance should perform this way. Our previous Kenmore refrigerator needed zero repairs ever, and we had it for 20 years! I am extremely frustrated to say the least. I will never buy another LG appliance, and I will tell everyone I know my experience. Lifes NOT Good!