The compressor on our fridge went out 2 weeks ago. We told customer service it was the compressor. A repair man came 3 days later. He let us know the compressor was bad. We already knew this! Did he have the part with him? No. He ordered the part. It’s on backorder. No one can tell us when the fridge will be repaired. Meanwhile, I’m using a cooler for food for our family of four and shopping daily to get ice and meat. This is nuts and the whole thing feels like a scam. I’m going to have to buy a new fridge soon and it will definitely not be an LG.

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

Not heating or cooling on a 3.5 year old $3,000 refrigerator. I bought the now discontinued LG LFXS29766S refrigerator in August of 2015. It looks like new and has had no problems until last week on a Tuesday when I realized it had stopped cooling and making ice. I called the store I purchased from and was told that I had luckily bought a 60 month extended warranty, but I had to call them to get service. I called and the first time they could get to me was going to be Friday, then the following Tuesday! After speaking with their service person she said that in experience because of the model, a sealed system would have to be ordered and once it arrived they could schedule an appointment. With the caveat that LG can take 3-7 days to even ship the system. So I could most likely be without a refrigerator for 2-3 weeks...WHAT???I really cannot believe that after paying that price for a top of the line fridge that one has to wait 2-3 weeks and in calling local repairmen- NO-one stocks these parts and many do not want to even work on LG. I am hoping that my parts arrive this week and that hopefully it works, reading other reviews for the same problem I am not feeling like I will ever buy an LG product again. My last question to all 5 of the repairmen I called was what they would buy, that lasted the longest, can be fixed and repaired in a timely manner. Their answers were Frigidaire, Whirlpool and Kitchen-Aid. Hopefully this system will last at least another 4-5 years and then I will be buying one of those brands. To top it off I suspect this was a lemon design from the beginning as it has been discontinued. Sigh.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

DO NOT BUY AN LG COUNTER TOP REFRIGERATOR FREEZER AT ANY PRICE!!! On Nov 3, 2013, I purchased an LG refrigerator-freezer model #LFC21776ST, Serial # 308TRJL49636. An extended warranty was also purchased to service this unit from New Leaf Service Pro, located at 909 Lake Carolyn Pkwy Suite# 900, Irving, TX 75039.On February 2, 2015, I reported to the warranty company, New Leaf Service Pro, that the freezer was not working, and that the automatic ice machine was not functioning. On February 6, 2015, a technician was sent out. He wrote up the issue that he adjusted the temperature controls. On May 15, the same issue was filed with the warranty co. This time, the technician said the ice bucket was not sitting correctly and that was why the ice was not forming. The very next day, I contacted New Leaf and told them that the freezer was still not working and the ice was not freezing. They told me to unplug the unit and replug it, and also to flip the circuit breaker. Again, on August 1, 2015, the same issue was occurring and I contacted New Leaf and asked for a new company to come out. They refused and said they could not change the service company in the middle of the issue (thus stating that it was the same issue all along). On Aug 6, 2015, once again New Leaf sent out a technician who said the computer board needed to be changed. After waiting 2 weeks for the part to be delivered, a 4th repair call was made on August 22, 2015, a fifth service visit was made and the computer was changed. THE UNIT STILL DID NOT FREEZE!After 5 failed attempts to repair this lemon LG refrigerator-freezer, the service company refused to replace the unit and finally sent out a new service technician for a second opinion, for a 6th attempt to repair this lemon. By this time, I had been without reliable or functioning freezer service since February 2015. I had to discard hundreds of dollars of food. This time, the repair company said it was the compressor that had to be replaced. Even though the compressor was covered by LG for 10 years under the manufacturers limited warranty, they refused to deal with this compressor failing because I had the extended warranty. The extended warranty company said they would not repair it unless I signed a damage waiver for them to enter my home (meaning that if they scratched my flooring or damaged a wall, they would not be responsible). I finally ended up removing the unit from the warranty company, and I am now on my own. I still do not have a functioning freezer since February 2015. Do NOT buy an LG unit and do NOT cover it with an extended warranty from New Leaf Service Pro.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

Our LG washing machine is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. It is currently taking over 3 hours to do a 35 minute load. You cant leave the house for fear that your clothes will be sitting in a pool of water. It is the worst machine ever. I will never buy another LG product because of it.

I purchased the LG side by side in March of 2011. The light just came on to replace the filter. Dont you think that $100.00 per year is a little high for a filter? I wish I had checked the price before I purchased the refrigerator. But if you dont fix people with the refrigerator that is not working, I dont suppose you care about a little filer!

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

Updated on 03/24/2020: Well this is just a follow up to my last review. Still no change in the fact that LG has the worst customer service. As stated in my last review I bought the microwave last November and after 10 service calls they still refuse to replace the unit, forcing me to take day after day off work as they try and repair the microwave. DO NOT BUY LG is my advice if youre in the market for appliances. I only hit 1 star because it wouldnt let me put none.Original Review: Well I wish I could say my experience was good, but if I had to do it all over I would definitely not choose LG. It started in November of 2019, I was deep in the middle of a whole house remodel and it was time to purchase appliances. I chose LG because they had the look I was wanting and seemed to have decent reviews. So I made my purchase at the Home Depot and set up delivery. They were delivered the next weekend and as they suggested I unboxed everything at once before the delivery driver left and all looked just as beautiful as the ones I had picked out at the store. I was still a week away from actually installing all the appliances so I didnt think to plug each item in to make sure they worked. Thats where the trouble started, the refrigerator, range, and dishwasher all worked great and still do to this day. But when I got the over the range microwave installed and plugged in it wouldnt work. I immediately called home depot who referred me to LG direct. I called LG direct and they said since I waited 72 hours that I would have to have it fixed rather than replaced. Here we are March 1st 2020, 5 service calls, 8 calls on hold with LG, and a pissed off wife, I still dont have a working microwave, and the part they say it needs is backordered. I am beyond pissed off with LG and would definitely not recommend them on the sole reason as they do not stand behind their product. I wish I could return all of the stuff and go with another brand. Ill keep you updated if they make it right. But I have lost all faith in their customer service.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

My dishes are squeaky clean!!! Extremely quiet dishwasher with many options. Cycle can run just over 3 hours, but I finally got it set to run just over 2 hours. Dont know how I did it though. Holds a large capacity of items. Adjustable height upper shelf. I highly recommend this LG dishwasher!!!

I read the consumer reviews for LG Refrigerators and based on the feedback I read, I went with them. I have the refrigerator for a year now and Im satisfied with it.

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, Good luck. Have called the wonderful customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.Ran the app for the LG fridge that does the sound to diagnose the issue, nothing is wrong with the fridge per the LG app. THEIR OWN PRODUCT IS BEING DIAGNOSED AS NO ISSUES BY THEM! (Yes, the door has to be open to use this app, but thats it). Was told that the unit is still under parts warranty... However by the time a service call will be had, someone out, we are fully expecting multiple calls and nothing to be resolved. Issue is the only LG authorized repair tech is 3-4 weeks out, for there are only TWO (2) in the entire state.Had another tech come out and was told the issue is the sealed system. Everything looks fine, no codes, just not working. This unit is garbage and was, still available with Lowes & Home Depot, for $1400. Dont waste your money on LG. Like every other consumer on this thread, avoid LG. Am now back on hold with customer service for was disconnected when they transferred me from Warranty to Customer Service. Never, ever again.

We believed LGs advertisements and trusted that they would stand behind their product. The expensive French Door Refrigerator/Freezer (LFCS31626S) has given us nothing but trouble. LG has sent repair technicians several times who have gone so far as to replace the control board (twice) and the compressor complete with solder smoke wafting through our air during a 2-4 hour repair job. Still, in spite of being set at 36 degrees F, the temperature cycles from 45 degrees F to an unsafe 60 degrees F. The last technician who worked on the thing told us that he did all he could, and, within a week, we had the same problem all over again (we called that technician for help but he no longer answered our calls). Meanwhile, weve lost tons of food and have to shuffle things into a standing freezer for salvage. This has been going on for about a year. Rather than do the right thing and replace the unit with a new, good one, LG now wants us to break COVID-19 isolation for yet another failed repair attempt. Most recently, we were handed over the Executive Team where a member picked-up and held the phone line open for over 2 hrs before hanging up without once responding to our repeated pleas that he/she speak. We are beyond frustrated. In fact, we are feeling betrayed. Please help!

I heard that LG was the new Electrolux in dryers, the best and most expensive. Most expensive-yes. Best- NO. My clothes are never dry on high for one hour. My clothes come out ripped! I know its hard to believe, its even hard for me to believe, and I am looking at them. I went back to Best Buy. And they are giving me a refund.

Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

MY EXPERIENCE HAD BEEN HORRIBLE! HERES WHAT HAS HAPPENED. Called hhgregg where I purchased refrigerator in March 2016. Leak started August 2016. The phone menu automatically routed my call to LG Customer Service. They said they dont repair damage to home but will repair refrigerator. They made an appointment to send an LG technician in two days. I had to call a water damage company in the meantime because water had leaked through the wall into a hallway and a bedroom. Water was under tiles and was squishing in the carpet. The LG technician finally came. The refrigerator was moved from its niche in kitchen. The technician discovered the problem. He said it was a defective valve in the ice maker. He said theyre (LG) going to hate this but its on us (LG). Called customer service again. Customer service representative, finally agreed to give us a claim number and gave us a number for Product Liability. I kept calling that number but no one ever answered and no one returned my calls. I finally got another number from customer service rep. Bottom line is the estimate to repair and restore is around $6225. They said they will pay $4224. I cannot get my home repaired for that amount. My refrigerator is still sitting in the middle of the breakfast area and the ice maker cannot be hooked until the repairs are made to my house. The defective refrigerator caused all the damage and LG should pay the full cost of the restoration. The Product Liability department has been very disrespectful and rude to me, a customer who purchased one of their products. Does anyone know who I should call at LG to resolve this issue.

Updated on 07/29/2020: LG response with a classic, there are not the way they treat a customer. The same for everyone because I read other reviews (too late for me, I already bought the oven). The reviews were mixed, but not good enough. Original Review: I bought it on March 2018, and is not working. No heat. I call customer service saying I think is the magnetron. It has a 10 year warranty. They say I need to call an LG technician. I didn’t buy the extended warranty because it was too expensive. So, I need to pay the labor. So it not worth it. I will not buying an LG microwave again.

This product I paid $854.99 plus taxes and is upsetting to know this washer is done forever. I purchased on May 3, 2012 at Best Buy. I contact Best Buy they cant do anything about it because I dont have the protection plan. Really for a new washer, my grandmas washer is 15 years old and works fine. My husband contact LG they cant do anything about it because the warranty expired within one year of the date of purchase. So we contact Sears for $200. They came over to do the diagnostic so basically the top computer is outdated, running on the wrong setting, needs to be updated and we need to buy the top setting which is $500.00 plus labor work!!! So if we do this means we basically expending $800.00 if you do the math. DONT BUY LG.

In May 2016, we purchased an LG set of kitchen appliances through Costco. We have had nothing but trouble with all of these appliances. The most egregious is the refrigerator. The compressor failed in March, 2019 (note, the fridge was less than 3 years old). According to our user manual, the warranty for the compressor was for 5 years parts but we would have to pay for labor. We contacted the number in the booklet for warranty service using the number listed for using the Smart Diagnosis service. After a very long round-robin of talking to one person after another, I finally was put through to a Smart Diagnosis technician. After many attempts to use the smart phone smart diagnosis, the tech said that it wasnt working (no surprise there. Has it ever worked on any LG appliance?)I finally called a local servicer who sent out a technician. He diagnosed the failed compressor and said he would obtain the part for us per warranty but we would have to pay the labor ($855.00) ourselves as it was not covered under the warranty. The serviceman was very negative about LG and even suggested we would be better off just buying a new refrigerator from another manufacturer. We decided to repair this one so he ordered the part and said he would call when it was in.In the meantime, my husband is researching LG appliances and discovers that LG extended the warranty to include the compressor part AND the labor for the first 5 years of the appliance. We were never notified by LG that a change was made to the warranty. When the repairman called with the part, we had him go ahead and install it. We had been without a refrigerator for a week by that time.We then called LG to attempt to get the $855 back from LG that we paid for the labor. I thought this would be easy. HAH. It is now two months later. I have talked with many different people, sent documentation twice, and all I am told is the reimbursement is under review... Thank goodness we purchased the refrigerator through Costco because the Costco Concierge service has been a great help by contacting LG directly for me. So far, LG is stalling them as well. I will post again if I ever see my $855 again. In the meantime, please do yourself a favor and NEVER buy any LG appliance!!

Purchased front loading LG washer and dryer in Dec 2011. In Feb of 2015 (just over 3 years old), the tub seal around the door developed a hole and was leaking water all over the floor. I went online to discover this problem was chronic. Replaced Rubber tub door seal, but developed leak AGAIN just 10 mos later. Called LG, but they refused to do anything because out of warranty. I am unable to justify pouring any more money into what I believe to be defective product and have decided to simply buy a new washer. LG brand is unreliable and defective. Just go online and look at replacement of Rubber Boot Seal, AKA Rubber Bellows, AKA Tub Door Seal.

We bought a side by side Refrigerator Freezer in June of 2015, on August 10th it decided to die. I believe it was the compressor. I called LG and they gave me 3 different numbers to call. Two of them were out of state. I called the first number and they said they would charge me $600 just to come look at it, and then they would have to order parts. In the mean time all of my food was spoiling. Neither of the other two numbers answered their phones. Obviously no one was available to even look at the refrigerator. Its not like We were forced to go buy a new one you can go for weeks without a refrigerator. I will never buy another LG product, as the reviews show they make defective products.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

We purchased an LG door in door refrigerator, spent a lot of money! We havent had it for a year yet and we noticed a defect on the finish of the stainless on the control panel cover... its like corrosion... I had been contacting customer service for one month!!! I know this is cosmetic and would Not be covered under warranty. We were assigned a service center... and a tech came to our home and confirmed that it was a defect. And Would not be covered but that he had seen this before.I again contacted LG thinking they would stand behind there product. After being disconnected 4 times I finally talked to a Dahl she said she would send approval for replacement to the same service CO. I had come out... after 10 days and no contact, I started to contact all services involved. Basically I had been straight up lied to!! They never sent approval... denied that they had and said they WOULD NOT!!! This appliance is not even a year old. We spent $3100.00 on it and they wont stand behind a defective finish!! We are soooo disappointed I cant even say. So we have a huge under one year old item that looks like crap in my new kitchen!!! I would NEVER RECOMMEND LG TO ANYONE.THE CUSTOMER SERVICE IS AWFUL. Im helpful and frankly speaking a bunch of liars... 9 phone calls, hours of my time being disconnected for zero end result!!! Warning, unless you want an expensive piece of JUNK in youre kitchen... do not purchase an LG refrigerator!!!

LG has the worst customer service Ive ever experienced. The ice maker shorted and caused a fire in the freezer. The potential was there to extend into my home and cause major damage. In a nut shell, LG feels that because the fridge is out of warranty they wont do anything about it. After seeing pictures of the damage, they said it wasnt a manufacturers defect and things eventually begin to fail. Please consider another brand if youre buying a fridge. LG couldnt care less about a dangerous event, or working with a customer to resolve an issue.

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

I started noticing small holes in my clothes, which baffled me. I’m worried that maybe we had moths, so I took out all of my clothes, emptied the closets, re-washed, and dried them. Now, all of my clothes had holes in it. I did some research online to discover that cracked drums in LG are fairly common :( I looked inside my dryer, and lo and behold, there was in fact a crack, and the crack was what was ripping all my clothes. LG was bought at Home Depot. I had to wait over a week to get someone in to fix it. All my clothes are ruined. I will never buy LG again. Also, the washer gets stuck on 9 minutes any time you wash towels, and it routinely overflows with soap even if I use HE detergent and fill it to well below the normal level indicated in the soap receptacle.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

Do not buy LG all in one washer and dryer. It doesnt dry at all, clothes get hotter and wetter, I followed all instructions. It also says takes 6 hours and 10 mins to dry a small load, which it didnt. LG tech came turned it on and off didnt try the dryer cycle. I found out LG only turn on and off any of their products, without looking at the problem. Therefore if it turns and off they say no problems. Never buy LG products.

Dishwasher LG LDF7561 - Every time we run the dishwasher it produces strong asphalt like smell which is coming from black insulation. LG warranty refuses to do anything about it stating even though it smells there is nothing we can do. It is not the first time we have problems with LG products. We had countless problems with the expensive French door LG refrigerator. Stay away from LG products and the worst warranty service!!!

The coating on my LG Refrigerator water dispenser started to bubble and then just fell off, looking like someone damaged it. This happened only 9 months after buying the fridge. I tried to get some explanation and help from LG but they said I damaged it and that it could be fixed only at my cost. So my advice, buy a different fridge. IT is not worth the money or your time. I am sure other companies have better service and products. Never will I buy another LG appliance again.

We purchased the LG EcoHybrid dryer a few years ago. The heat pump feature stopped working a few months after we bought it and no one around will fix it. The dryer now constantly has a flow sense warning. We cleaned the dryer exhaust and still the warning. I see a lot of lint in the dryer itself but have no way to clean it except taking the entire thing apart.

I bought a new microwave to last us (pensioners) a couple of years. The bottom where the rollers for the glass plate run, rusted through in two and a half years and just today, it started a pyrotechnic display behind the mica cover inside the oven, actually creating fireworks in there. I am so angry about this poor quality oven. I feel like making a video in which I would demolish it with a heavy hammer or chainsaw and splashing it all over the Internet. My previous Litton lasted 12 years. This is really a hopeless product. I will never ever buy an LG product again.

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

I am very upset with my LG purchase. Back in January 2019 my stove was delivered & installed. Everything seemed fine until I decided to clean the stove using the self cleaning feature on Friday, 8/9/2019. After using the self cleaning feature the enamel on my stove is burnt in the corners of the door. During initial conversation with the Warranty Department I was given a case number and told I would be contacted to arrange an appointment time for their technician to come take a look at the stove. Two days later I receive a phone call from a service company explaining that my cosmetic defect is not covered by the warranty and if they come out and determine it is not a manufacturer defect I will have to pay a service fee. I shared with her my concerns of over-heating or possible burnt enamel and explained that I did not feel comfortable with this scenario.I called LG back and they decided to send out a Certified LG technician. He called this morning 8/14/19 and said he would be here between 2-5. When he arrived (5:10pm) today he said has no idea what caused these marks, he even noted that he could not test the oven because it happens during the cleaning cycle when the door is locked. He placed a call to his tech team back at the office. Even he gets placed on a LONG hold! He shares with me that he needs to get to his next appointment and will call me back with their determination. When he called me back I was told they are not going to cover the defect that it is burnt on food. (Huh!!)First how do they know. They were not here? The technician that physically looked at the stove and did not come up with this scenario - a person on the phone did??? But even with this possible scenario - I asked how can food get in-between the gasket and the door? Yet there is no burnt on food anywhere else in the stove. Not even on the floor of the stove! He tells me there is nothing he can do to call customer service again. Now we are waiting on a 2nd technician visit. Please keep in mind I have literally spent hours on the phone with each call. Taken 3 hours off from work today and will need to take additional time off on Friday for the second appointment. I hope this nightmare ends soon.

I bought a LG washer model number WT507OCW from Lowes Jan 2014. A few days ago I tried to use it, pushed the power button, made a clicking noise and shut down. I called Lowes. They would not do anything so I called LG because the washer is still under warranty. After about an hour they set me up with a company in my area to fix it and told me to call them. I called and they refused to come out and repair the washer. I called LG back and told them what happened. LG said they will call me back within 3 days. On the 4th day without a call back, I called LG again. They tried to set me up with the same people who have already refused to repair the washer. When I told them that they again told me I would be called back in 3 days, I told them that was not acceptable and to replace the washer. LG has refused to honor the warranty. I ended up calling a repair service and paying for the repairs myself and LG refusing to reimburse me for the repairs. DO NOT BUY LG.

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

Two months ago the washer filled up and would not spin or drain. I had to have one of the kids wring the water out of the clothes pc by pc. I contacted a friend that did appliance repairs and asked for some help. He wasnt able to arrive for a week, after which time it was discovered it was the drum of the washer. I contacted LG and they said not to worry that it would be covered as a lifetime coverage. Great! Next problem I bought this off of co-worker and his partner that they had it for about a year prior but was going into a home foreclosure and sold it to me. I didnt ask for the receipt at that time not thinking it was an issues as they bought it at our local Home Depot just around the corner from us both. So as I am speaking with the LG Rep on the phone, she takes my info and then says okay I have everything I need, now we just need your tech to call in the repair call so it can be further processed. I explained the whole story as I did not have receipt and that it was never called in as I was the owner. She said thats okay, not to worry, that wouldnt be an issue. My friend calls in the problem to them, they tell him okay; its covered but all they need is a proof of purchase. Not so easy, the co-workers partner had passed a year ago and there was no remembering what CC was used to purchase or what phone number so Home depot has no way to track it. Needless to say months later, still no washer and now since I am on a fix budget as a single mom, I now have to use a laundry mat to do our laundry, very hard after many years. Its the freaking drum that is cover and I can show them exactly which store the Serial Numbered Washer was purchased from but that is not good enough after one rep said it wasnt a problem. I have told my friends and family, not to waste their time with LG Products as they too will run into POOR CUSTOMER SERVICE. Nothing but a run around and ** just to get out of the lifetime coverage. Avoid LG if you want better quality. Go with Maytag, I had one for over 10 + years!!!!

I purchased a bottom freezer from Home Depot, model # LFX25971SB/1. I purchased it in 2008, replaced 3 ice makers - 1 every year. The latest one works when it feels like it. Within the first year, we were contacted by LG and was advised that they had to replace the computer. We found out that the energy rating was faulty. The company was ordered to replace computers and we would receive checks every year at approximately $14 based on the extra energy usage, but the check received was only $7.The unit runs very hot and the technician had no answer as to why. Under the bottom freezer drawer, we constantly have water that leaks because something in the unit is not evaporating water. We get thick layers of ice under the drawer which causes the drawer to not open and close properly. The technician doesnt know what is causing the evaporator not to work properly. The vegetable and cold cut drawers freeze foods all the time, and now we dont put anything in those drawers. The technician still has no answer for us. Home Depot gave us a tool to use but the handles on the doors and the freezer drawers kept falling off. I just spoke with LG and they said that we should get a new ice maker. He told me to get a new service company from a warranty company. We paid over $2000 for this piece of junk. I would never buy another LG product again.

I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magnetron warranty for 10 years, but dont be fooled, it has to be replaced by their service people which cost almost the price of the new microwave. They will not ship replacement parts to customer.

This shows very irresponsible of LG Team as they were providing very worst services. As of now they are charging for inverter compressor as that have 10 year of warranty and refrigerator is only 1 year old. Means they are making fool to customers and their technicians are talking in attitude like if you want to take services from LG you have to pay for it. No options. Even such after taken multiple calls and mails with their officials not getting any positive response. Although they are delaying and showing irresponsible behaviour as only not getting revert on mail not getting any kind of support from them. They are totally making fool to customers. Request No. **. Product: LG Smart inverter compressor Refrigerator. Product No. GL-B201AHAW. Mobile No. **.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.

I bought this 2 years ago and had problems from the first load. The bottom slide out rack CONSTANTLY goes off track and can take 5-6 times to get it back on. Not an easy task when you are bent over and it is full. Dishes are always spotty, have tried every cycle and lots of different detergents and rinses. Everything is spotty and has a slippery feel to it. I end up using the rinse cycle only after doing a load and then they dont dry. More times than not I just hand wash the dishes. QUICKER, MUCH MORE ENERGY EFFICIENT AND DONE RIGHT. DO NOT BUY THIS CRAP.

The compressor is very noisy (linear inverted). The compressor will also shake and rattle bottles on the doors. It is a double door with the freezer on the bottom. If you should not recall where you put items in the freezer, you will never find them again. The freezer has drawer, that is very useful but somewhat small. The exterior is stainless but hard to keep finger prints and smudges off the surface. We have found the door ice maker and water is very easy to use and convenient. The model is LG LFXS24623S.

Lg seems to have better products than most companies. They look better and have better functionality and for the price they cant be beat. Weve had our LG fridge for 8 years and not 1 problem. We had to special order the size and we couldnt have made a better pick. Its sleek and has plenty of room despite being smaller than the standard fridge. I like the bottom freezer, it has a drawer so it really maximizes the space in the freezer. If I had to change anything it would be on the outside. Because it is a smooth shiny black, fingerprints show badly on it as well as any dirt or food so I constantly have to wipe it down which isnt a dealbreaker for me because Im OCD anyway.

This has been the worse purchase. I have had this washing machine for less than a year and every time I use the machine it pills my clothes (making it uncomfortable to wear), pulls at thread (ruined a brand new comforter), and makes holes. Called LG customer service and they sent someone out but they could not find a problem. However, the problem keeps occurring. I called LG back and they are refusing to send anyone and says the machine is fine. If it was fine I would not be losing money in ruined clothes. I will never buy an LG product again if this is how they treat their customers.

Last Friday night at 6:00, I discovered that the food in my refrigerator was getting warm. The thermostat said 37 degrees in the refrigerator and 0 degrees in the freezer, but food was warm in the refrigerator and things in the freezer were melting. I started calling appliance repair services. Most were closed at 6 PM but the ones who did answer said, Sorry, but we cant work on LG appliances. I asked, Why not? I was told, Because LG will NOT ALLOW us to be a part of their service network and LG will NOT let us buy parts. The repair services said that they had filled out apps and had been jumping through hoops for LG for 1-2 years without success. Because of LGs policies, I lost $400-500 worth of food and am FORCED TO BUY A NEW REFRIGERATOR. Today, Monday, the other repair services that I had left messages for Friday night have been returning my calls and ALL OF THEM told me the very same thing about LG service policies. LG forces customers to call LG and LG sends a repair person (you have to wait days) who charges 2-3 times the going rate, and LG charges sky high prices for parts. The repair services said to buy a Whirlpool, Amana or Kenmore instead because parts are readily available and less expensive. Whirlpool donates to Habitat for Humanity, too. GE parts are the highest, except for LG.

On August 1 2013 I have bought the LG washing machine model F1443KD/01, 11 kg direct drive. Warranty 2 years, price 859.14€. On 5.11.2013 I have bought LG Eco Hybrid dryer model RC8055APZ, warranty 2 years, price 1,049.00€, with discount 944.10€. In October 2014 water flow from under the washing machine and the dryer didnt dry. The dryer had alarm that filter is not clean, or it has finished the drying cycle after few minutes and laundry was still wet. They have changed the filter with another model. They have cleaned the system. I was told also that the motherboard was replaced with a new one And the machine was tested But it is not written on report that the motherboard was changed. Now, after 10 months the same troubles appeared. The washing machine they have changed the back tub, shock absorbers, sensor of vibration, POB. They also told me they have replaced the motherboard, but that is not written on the report, and they have tested the machine. So now after 10 months it seem that same mistakes are appeared. Sadly, that is my experience.

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.

I have the LG refrigerator model LFXC24726S that is identified with the common premature failure of the compressor resulting in no cooling. I inherited this refrigerator when I bought the house 2 years ago, so I had no purchase receipt. The compressor failed recently and I called LG. They said the parts are covered under 10 years from date of purchase and labor 5 years from date of purchase. Since I didnt have the purchase receipt they went by the manufacture date of Sept. 2015. The unit failed and I called on 11/12/20. Just two months over the 5 years from manufacture date. They charged $125 on the phone for service call and another $250 for labor it took to replace the part(which was covered under warranty) to get their fail refrigerator up and running. The frustrating aspect to me is the logic that after large consumer appliance product is manufactured it doesnt get to the end user the next week.How many times do I see even on dry food products that the manufacture date is already at least month ago before it hits the supermarket shelves. I get the sense for large consumer appliances it would be more than 2 months from manufacture before it is purchased by end user. I know this refrigerator was purchased after Jan. 2016 because thats when the prior owners of my house had bought the house and remodel the kitchen, but obviously that could not help sway my case to waive the labor fee. My wife and I love the refrigerator, especially how the ice maker is small and on the door and it doesnt take up an entire corner of top shelf corner and also retains some small shelves on the dispenser door unlike Samsung unit we had in our prior home where we lost top corner shelve space and lost the smaller shelves on the inside of the dispenser door. Unfortunately, we are not going to go with LG for our next refrigerator. It is just too unreliable and I have to pay a few hundred dollars out of pocket for their failed product. Not to mention it took 6 days before a technician can come out.

My LG refrigerator stopped working yesterday at 3 years old. So LG covers the part but I have to pay $572.00 to have the new compressor installed. And on top of that the parts are a week out and I cannot set up the service appointment to replace the bad compressor until I have the parts in hand. And I was told LG is very bad at getting the parts out. So once parts are in hand I need to set up the appointment and oh by the way they are 2 weeks out because there is only guy that can fix this LG compressor. So that make 3 weeks without a fridge. So I am upset with LG. I looked in my house and I have an LG washer and dryer, 2 TV, sound bar and stove. Do you want to guess who is done with LG products? THIS GUY!

Although my top loaded LG washer and dryer perform well, I am disappointed with the cheap black plastic cover over the control panels. I dont know how loading clothes can scratch this plastic but I continue to get more scratches. I realize this is petty but my washer and dryer are in an open area in the utility room which you walk through to get to the kitchen from the garage and the scratches are on display.

We have owned so many LG products and have loved them all. My complaint with the dishwasher is that it takes two hours to run and does not have a dry cycle. No one told us that at purchase. Have had for three years and no real problems except as stated.

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

Spent approx. 8000.00 on new high-end kitchen appliances 5.5 years ago (all LG) the dishwasher was very quiet but didnt clean as well as our old Maytag but I understand they use less water and so on. We bought the 4 year extended warranty. 2 years in we noticed that stains on our utensils and found that our upper rack had rusted out. We called future shop and they sent us to the repair company. The repairman came out looked at it and ordered a new rack. 4 months he showed up with a rack and while putting it in he broke it. He said he would have to reorder. After 6 months and endless phone calls he told me due to poor service from LG he is no longer fixing LG products. I took my rusted out rack to future shop and told them to exchange it with one out of their units... They would not do it. 2 weeks later I had a new rep with a new rack. Only took almost 1 year for a new rack. 4 years in I noticed water on the floor under my fridge. Found the factory water line on the back of the fridge was split. Called for service. They said 2 weeks before they could look at it. I gave the repairman the part # of the piece I needed. He told me LG makes him go there to physically diagnose the issue... Are you kidding me... The hose is split. I went to the hardware store bought a piece of water line and installed it myself. 6 buck fix. Now my dishwasher pump has packed it in warranty ended 3 months ago. Estimated repair 500 dollars. A new Maytag dishwasher is 700 so going to add to the landfill 1 great looking LG piece of crap.

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

This is the second time our fridge has broken in 4 years. They sent a tech three times to my house. This last go round to do whatever he did - and it did not fix the problem. How many times are they going to pay these repair people before they decide to cut their losses and just get us a new fridge. I wish they could just give us cash replacement value and we could buy a different brand - because LG is terrible.

I chose LG because of the price and the amount of shelves options for water and ice dispensing and more. Also I think the salesperson did an awesome job at telling the features on the fridge. I dislike the amount of money it adds onto my bill at the end of the month though. Also I do not like how the steel on the fridge is super easy to scratch. But I like the amount of ice dispenser options it has including cubed crushed and some others. In addition I like the taste of the water because of its awesome filtration system.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

I purchased an LG top loading washing machine in 2014. It is by far the worst washer I have ever dealt with. It can honestly take all day to wash a load of clothes unless I stand there to make sure that it does not stop to run more water in to rebalance the load and trust me I do everything I can to make sure that it is balanced. I would love to be able to throw it out the door.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.Summary of the long story: Calls to LG tech support were in excess of 15 and multiple to the service companies. Issues: every call to tech support I had to repeat the entire explanation of what happened, seems that the support group does not read all of the CNN# notes. Frustrating time after time. I had to tell the LG support group who could not work on my unit, who already came, who was out of range, etc… Support does not have direct contact with the LG certified companies to get direct feedback to the consumer (me). Support works with your service contract company to place a work order, consumer is not involved. Caused confusion many times.Many delays with parts coming from LG for first service call, caused many delays. Received (3) case numbers **. Should only have one to have all of the notes/history under one case number? Received (2) RNN numbers **. Received (1) APN number **. 3/15/2018 a certified LG service company (Broadway Sales) final took the job from 1 ½ hours away. After review the LC internal compressor unit has a hole that in “not” repairable. Broadway reported back to LG. Another call to LG for a follow up, LG informed me due to the severity they had to have a second certified company verify the issue. Keep in (8) weeks have passed. One – LG barely found a company to service the unit, Second- (8) weeks has passed. Still not fixed working on (12) weeks... 4/4/2018.

I purchased the Wt1101cw washer almost two years ago. This could be a great machine if it didnt show UE-uneven-all the time. It takes forever to finish a wash! It doesnt matter if you are doing a small wash or a larger one. I feel that the agitator, located in the bottom of the drum is a poor design and thats why it is uneven. I have had that agitator replaced three weeks ago and now I am having the same symptoms. Repairman returning Monday. When you try to purchase the part it is out of stock-this tells me that I am the not the only one with the problem. There is even a You-Tube video showing how to repair it!! I spent a lot of money on this because of the LG name-they said it has to break four times before they will consider doing something. I have read multiple times in multiple places that people are saying the same things. I really think that this machine is defective. Thanks for listening!

Our 6 yr old fridge went out due to a power glitch. We called in an appliance repair service since the fridge was out of warranty. When they came to fix it the part was wrong. He checked the part number & it matched. We called LG to see what part number they gave us & are in the process of ordering it & returning the other. LG needs to get their part numbering system straightened out. How can service people give good service if they can’t get the right parts.

Bought LG LWS3063ST AT Best Buy / Order # **- delivered on 23th of February 23. Used first time 3 days after to discover that it does not bake properly and heating the drawer below too much (had a Frigidaire oven before with no heat of this drawer). Called the service immediately, however they were not willing to come, advised to try a couple of weeks. As the problem continued called the service again (March 15, booked an appointment for the 19th, sent the requested photos of the model and also included the picture of unbaked food. Called on 18th to confirm the date for next day, to my surprise service was not booked at all. They booked it again for the 20th and followed with the confirmation email with the phone # off the technician. I took day off and am waiting, called at noon to inquire when the tech is coming to discover that service not booked at all. Called the LG CS to be told that they did not have available technician in my area for today.

I cannot believe this machine is rusting out- even washing machine I had 25 years ago didn’t do this - right where you add detergent. Wish I could upload photos - but I cannot. I have had nothing but horrible luck with their washing machine from start. Its sad nothing is made in USA anymore.

I have had LG service out to fix my 15 month old stove 6 times and it still wont maintain a temperature. The LG service department will not change out the defective stove saying that the replacement parts put on to NOT fix the problem werent major parts. They can set up a 7th service call to NOT fix it again. They stink AND the product stinks.

I have been married for 40 years with four children and countless loads of laundry. Most of my washers and dryers have been maytag and lasted 10-15 years with few if any repairs. This LG top loader is the worst machine I have ever bought. I purposefully did not buy a front loader because of problems with odors I had heard about. Well I guess a top loader can Smell really bad too. I dont understand how in 2016 we dont know how to make a washer that drains properly. This is a lemon and I will be selling it soon and buying a good ol Maytag. I just lost a lot of money on this one. They should recall all their machines until they figure out and fix the problems.

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now Im reading all the complaints about the smell and how the water doesnt actually get hot. Sorely disappointed. Will never recommend.

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

We were charged $125 just to get a repair called in. We were lead to believe that this would come off our repair bill. Not the case at all. We had to pay an additional $240 to get our five year old dryer working again. We did like the repair guy however. I feel LG is ripping customers off and there should be a law against that!!

LG T9577TEELJ 8.5 kg Top Loading Washing Machine - I have bought this machine recently around 5 months back and have tried everything and even LG has sent people for resolving the issue but they also failed in their attempts. Even if you wash clothes separately the lint on clothes stays along with washing powder patches. The inbuilt filter even if cleaned adds no value. Thus its a waste of money and LG doesnt have any solution to this except for generating service request again and again. Would recommend guys not to go for this machine.

I purchased an LG washer and dryer at Home Depot in 2013. I also purchased a 3-yr service contract. So its four years later and the washer vibrates and the tub hits the external walls of the washer. I called LG FOR OUT OF WARRANTY SERVICE. They would come out and fix the washer for 307.80 including parts. A flat fee. Service would be performed on June 1st. Today is June 1st. Called the service and they did not have a record of a scheduled repair. Called LG. They called the provider and confirmed that I didnt have a scheduled appointment. They would cancel and I could reschedule. Nope, just refund my money. After several calls including transfers to other departments and hang-ups, I found I could not cancel over the phone, but must e-mail some other site and apparently beg for my money. Contacted other site by e-mail (No reply). Called my credit card company to protest the charge. Sent another e-mail to cancel the order. Waiting for a reply from LG. READ OTHER REVIEWS ON SITE, DONT BUY LG.

My LG refrigerator broke down over a week ago after just 18 months. I paid over $3,500 for it. I have been trying to have my case reviewed by LG for over a week now but they keep rejecting my proof of purchase even though on top of the original receipt and invoice, the Home Depot store where I purchased it from, issued an official proof of purchase letter. I spent over $7,200 on all LG appliances and I am not happy with any of them. The display on the stove broke down in the first week I had it. The washer keeps stalling when I run certain programs. The dryer routinely stops with an error message that the duct is blocked (which is bogus, we checked it on many occasions and there is no obstruction) and the dishwasher does not completely dry the dishes even in extra dry mode. I have never before written a negative review but this company does not deserve to be in business. They do not stand by their product and use the annoying and false slogan Life is Good. Good for them maybe. Not for the customer. Their customer service is a nightmare. All calls are answered by representatives who serve as a layer of protection so you cannot actually get through to anyone who is a decision maker. If you are considering a purchase of an appliance, please stay away from the LG brand!!! Worst ever. I owned a Samsung fridge before and it worked like a dream and was nicely designed. I kick myself in the rear end for not sticking with my gut when I made the decision to purchase the LG junk brand.

I liked all the extra features the refrigerator offered. My lg had an automatic ice dispenser that gave crushed ice or cubed ice and also gave water. I liked that I could choose between crushed ice and ice cubes. I like to be able to get crushed ice for my drinks. When I drink soda and water I like crushed ice. When I make mixed drinks and daiquiris its easier to not have to crush the ice myself for so long. The temperature was not always the easiest to control though. Sometimes the refrigerator got too cold and my vegetables got frost on them. When I turn it down too low the vegetables all spoiled too quickly.

My LG double oven range was manufactured in July of 2014. I purchased it not long after. It is now December 2017 and it is over $500 to repair. A relay board has failed and LG cannot get me the part until after Christmas. I got rid of this bad product and purchased a GE stove. LG customer service was abysmal. I will never purchase another LG product again.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

Don’t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn’t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don’t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don’t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

We purchased all brand new top of the line LG products 3 years ago. A few months ago the ice machine stopped working and I contacted LG support and they went thru all the steps and unable to fix but I lived with it as it was only an inconvenience. Based on the research I have done, LG was quite aware that within months of the ice maker going the fridge compressor would fail. They never mentioned this once. After losing hundreds of dollars of food, I reached out to LG which advised to have a repairman come. For $125 he came and as soon as he saw the make and model he advised LG has a known issue which they refuse to correct and have a class action lawsuit against them. He offered to repair but the part is @ $800 and to top it off they would put the same faulty part back in which will also inevitably fail. I found out after I did purchase a 10 year part warranty and LG set up a repair appointment with their contractor for a week later. The day before the appointment I received a reminder and a request to call the company, A & E, if parts were not already delivered. I was told the parts were not being delivered until the day after the repair appointment? Both LG and their contractor A&E customer service were unhelpful and kept blaming each other for the issue. I was promised numerous phone calls with no timely response or resolution. I took off of work to wait for a repairman who cant repair anything and are being told the next available appointment is in another 2 weeks? I have 3 children at home and no way to keep any food for them. I did not complain when the icemaker failed nor request compensation for the lost food because the appointment for repairs was scheduled. Now because of the lack of support and the incompetency of LG, I will be pursuing all the expenses including the several meals which needed to be purchased from restaurants. All LG needed to do was accept the fact they manufactured a poor product and resolve the issue and I would still be a supporter for the company. The deceit and unwillingness to fix their mistake is unacceptable. I am still waiting without a refrigerator and hoping the other LG products in my home, double oven, dishwasher, washer and dryer do not break.

Had microwave installed. All went well until we tried to plug it in. The power cord is about a foot shorter than the old microwave and would not reach the outlet. Called LG, customer service, and they had no solution. They even told me told me to not use an extension cord. So now what LG?

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.