I purchased this LG Top Load washing machine 2 years ago from Best Buy Monterey County Calif. Marina location. It cost around $1,500. Since owning it I have had nothing but major problems. Constant repairs. Every component has been replaced. Today July 3rd, 2016 the machine gave me ERR codes and stopped working. Also the garage smells like burning rubber and the spinning was slow and the machine was struggling. Tuesday the 5th Best Buy is scheduled once again to repair this machine. This will be the 6th repair. What makes me mad is that I had a Samsung Front Loader that was like new that I gave to the delivery man from Best Buy. Now I have a hunk of metal junk. Would never recommend anything from LG.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

Got the LG Range 9 years ago. Recently the range can not turn off. I check with LG, and they said it is in the Recall List, and it is a known issue. They sent the technician and the technician said the part is out of stock. And he will report the issue back to LG. A lady for customer service called me next two days, and she hardly answer my question. Have to escalate to her supervisor and the whole conversion with the supervisor is total disaster. Basically he said, I am the boss, you have to done whatever I told you. Totally not happy with the conversation. And he ask for the receipt, hey, the range was purchased 9 years ago, not sure how many people keep receipt for 9 years, not even the tax receipt.And finally, he said he will order the part, but it will be available on next year Jan. Then I ask for call me back if the part is available, and he said, thats my business, I have to call back myself to check. Wow, how great LG service!!!!!!!!!!!!!! Then I asked to talk to his manager, and he said, I am the boss, and I am the last person you can talk to. Can anyone tell me what else I can do?

Runs silent and cleans well. Steam sanitize, power scrub, regular modes as well as ability to choose wash strength. Standard, under counter. Has very clean lines with no brand on the visible front of the machine. When first purchased, the original dishwasher was faulty and would not work. We purchased through Best Buy who replaced the machine a week later and since then we have had no issues with it.

Same issue as everyone else. Can I give a negative star rating? Our LG French door fridge also died for no apparent reason after about 5 years. What a piece of junk. Now we have to go buy a new one while everyone is here visiting for Thanksgiving. Thanks for fooling us all, LG.

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

LG French Door Bottom Freezer Counter Depth Model LFC21776ST - Purchased this $2500+ refrigerator in March 2011. From the reviews, it seems we were lucky to have gone 3 years without a major issue. Our freezer stopped freezing this week and now the refrigerator has stopped altogether as well. We called our reliable appliance co. and they wouldnt touch the sealed unit for fear of voiding our manufacturers warranty of 7 years on parts. Contacted LG and were referred to Affordable Service Appliances in San Diego who were authorized reps for LG. Yelp reviews for this place were absolutely HORRIBLE but the rep came out and said we need a new compressor (in less than 60 seconds of looking at unit) and quoted $580 with LG picking up cost of parts needed.After reading all of these reviews, we are shopping for another refrigerator rather than wasting money on a short lived repair. Luckily we have ALL LG products (microwave, range & dishwasher) and are looking forward to them failing too. Buyer beware.... DO NOT BUY LG.... Remember they use to be Lucky Goldstar which was a low quality electronics company. Should have looked at reviews before purchasing a refrigerator with a linear drive compressor.

Purchased brand new suite of stainless steel Kitchen appliance in December 2013, including LG French Door refrigerator Model# LFX31925ST/06, Inverter Dishwasher and thankfully NOT an LG wall oven from HHGregg Electronics. While first I must say the salespersons selling these appliance were not very knowledgeable or helpful. For if they were, they NEVER should have recommended LG appliances. This is my first issue. Secondly, the appliances look great and flashy, but the craftsmanship is less than sub-par as experienced on both the refrigerator and the dishwasher (dish dirtier as I refer to it). Had one service call on dishwasher within 6 months of buying, but service never alleviated the actual problem: The dishes do not get clean at even the strongest settings, and it takes over 2 hours on the short cycle.Finally the refrigerator and most of these are all likely deficient, compressor fan freezing, severe loud noises, and drawers breaking in freezer with normal use. MY conclusion (as I will not go into the NIGHTMARE of getting it repaired because this is an ongoing problem that no repair can fix), a consumer RECALL needs to made on these, as many people who are out of warranty are stuck with a 2000-3500.00 refrigerator that is worthless. Also, a CLASS ACTION SUIT SHOULD initiated as there was one against SAMSUNG in 2010, and LG is firmly aware of all these issues. MY hope is that either the US Consumer Bureau or an independent law firm reviews this immediately. Also I thank all those who take the time to place this information online too. If only I had read this BEFORE I purchased units. However I see some of the most recent reviews deal the freezer compressor and the EXTREME headache (not to say loss of food) that this has caused many. Life is NOT GOOD for the buyers of these products, but I am sure IT IS for the stockholders or LG Corporation. MY goal now is to get the seller of these product to REPLACE THEM and not with LG products either.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

We bought a brand new LG washer and dryer set, front loaders several years ago. I was so excited to have the latest and greatest. As soon as our warranty was up, all 3 agitators fell off - inside a wash and most of the items were shredded to bits. The appliance store we purchased them at told us we were SOL, and to call a repair man. Due to unemployment and lack of funds, we were forced to try and fix it ourselves. We finally found a waterproof glue which holds them on for a few months but they continue to fall off and we have to keep sticking them back on. Oh, and when I use my dryer for towels or a sheet set, it squeaks loudly as it tumbles. I do not overload either machine, and its not like I wash rocks. Ive never heard of anything like this happening to a washing machine. My husband is on his way now to the home improvement store for more glue, as the load of towels he just ran was making the loud booming sound of it happening yet again. We also get the funky smell, mostly on towels, and I have to keep wiping the inside of the glass door to keep the mold from growing, but I can deal with that. I will never buy an LG product ever again. Did I say never? I mean it too.

Bought a $2600 LG refrigerator 3 years ago. It no longer cools and has ruined the contents twice. First repairman refused to do any warranty work for LG. Second repairman said that parts are covered under the warranty, but labor will be $390 - $450. THIS IS THE BIGGEST PIECE OF JUNK THAT IVE EVER PURCHASED. I wished that there was a Lemon Law for refrigerators. Both repairmen said to stay away from LG refrigerators. Not only are they a piece of junk, but you cant get parts in a timely manner. It appears, from reading the reviews, that this is a common problem with LG refrigerators and it looks like the compressors go bad frequently. Im switching to Magic Chef or other Whirlpool brand. I hate to throw away a three year old, $2600, refrigerator, but Ill never trust this or any other LG product again. No wonder LG doesnt participate in this website. My Advice: DO NOT BUY AN LG REFRIGERATOR UNDER ANY CIRCUMSTANCE!!!

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

LG HE Top Loader is the worst purchase I have ever made! I have read the reviews here and thank goodness, this washer has never caused any damage to our home. But it is literally IMPOSSIBLE to do laundry with this thing. We purchased this in February 2015 and while I cant find the model number right now, it is a top loader, 4.9 cu. ft. bought at Lowes. From the moment we bought it, we quickly discovered it is insanely touchy about keeping in balance - the first couple of months, almost every load I did got off balance and caused the machine to make horrible noises, bumping and jumping around until I got the OB error and it would just stop. After talking with numerous people, I learned it is best to fill the washer completely with clothes and this eliminates the problem most of the time. Well, I dont know about you but in a 2 person household, it is almost impossible to completely fill this machine, every time I use it. For instance, I am trying to wash a load of towels right now - every bath towel that we own, exactly according to the machine instructions and it keeps getting off balance because the towels are too heavy from water and bang around in the machine. I NEVER had to even think about this with my standard machine and now it feels like every time I do laundry, its practically a physics lesson to think about the proper mix of clothes to get the right weight to finish a cycle. It should NOT be this difficult and you cant tell me LG doesnt know this. I dont know if any other brands have this issue but for the amount of money we spent, these clothes should practically wash themselves. Sometimes, advanced technology is NOT better, only more chances for things to go wrong.

As stated in many of the other complaints, I too purchased a LG front loader washer in Nov 2008. My washer wont drain and leaking. My warranty expired first of this month and I have no luck in getting it fixed. I wish I had known about this site before I purchased mine. If you read this dont purchase one.

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

My wife purchased our new LG refrigerator (linear compressor) unit 2 years ago from Home Depot. We purchased the extended warranty, against my feelings, and am glad we did as the unit failed after only 2 years! Trying to contact LG is next to impossible. I then called the warranty service, this is also a joke as they say they cant have anyone out for over 2 weeks. This refrigerator has a class action lawsuit out on it as I find out, but LG only replaces the compressor with the same thing! To make matters worse, I had just come back from a hunting trip, and loaded the freezer up with two deer. I have now lost everything. So now, I am out all my food, and I cant even get a working refrigerator for at least 2 weeks? I no longer even want this junk appliance, but, they refuse to credit me, or take the unit back! This is unacceptable for such a major company. I will NEVER recommend, or purchase anything made by LG again!

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

I kind of feel bad, because I just read the other reviews, and my complaints are as bad as theirs. However, I am so anxious about whats to come. My story is Im heartbroken at the purchase of this LG refrigerator model# LMXS30776S. We used the money that my mom left us to buy it, and we went to Home Depot many times, looking at the refrigerators to pick just the right one to remember her by, and decided on this LG door in door, December 2016. From the very beginning, the door in door would not open, and would not close properly.We gave it some time, but called in less than a month old. In January, they came out... one of the repairmen said to man -up and dont open it and close it like a girl. When we told him it doesnt open or close, like in the multiple stores we tested, he said, he didnt care about the stores, to give it time to wear in like the stores. I told him I did care that it worked like the refrigerators that I tried out. Again, he said to give it time.We waited for 2 or three months and called another repairman. He came out and basically said the same thing. He said he had the same refrigerator, and it did the same thing. I said, And your wife is willing to put up with this? He said, you get used to it. We waited almost a year and called another repairman from Home Depot (our LG warranty was up.) He came out and said since nothing was broken, he could not fix a door that would open, even if it didnt open correctly. He couldnt fix a rattle in the door or what I thought was the motor, because essentially everything was working (the right temperature, motor not stopped, door opened etc.)He told me thats the way warranties work... things have to be broken, not just not working right. Over $3,000 is a lot of special money to spend on a refrigerator that doesnt work right, but wont be fixed. LG definitely does not stand behind their products. I will not ever buy an LG again, and I so wish I had read the reviews before buying - AND, like I said before, am so nervous now for whats to come.

I thought I had done my research on what appeared to be a well-designed product. I have had my LG French Door Fridge 26 months, with no less than 14 repair issues, including the right-hand door gasket (four times), and the right-hand freezer door bracket (twice). We are a busy family with three teenage boys, but we keep a spotless kitchen and are not hard on our appliances. The fridge appeared well-designed and fit our tight kitchen, but it has been problematic from day one.The new models seem to address the issues I have had, but LG has passed the buck after year one to the extended warranty company. Warranty service through private contractors has been mainly poor. Response from Home Depot has been mediocre, until I asked for a truck to return the fridge, or said I would drop it in their parking lot myself. I looked at our old fridge to see what broke, and this one seemed to have been built much better, but what a mess. Buy from a private appliance dealer with a service team. This model was available at numerous locations, large and small. Any brand you buy will only be as good as those who back it.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

Had this refrigerator for 3 1/2 yrs but please let add that this is a second one... My freezer back wall keeps filling with ice, the temp is on no. 2. The refrigerator part is also set on no. 2 and the food is extremely cold. The co. sent out a total of 4 people in the past 2 weeks. I also have a extended warranty and since I have this LG does not get involved. Assurant does not like to do anything because they are not happy with the response from the 2 tech from LG, stated refrigerator is unrepairable... So lets do something here. This is getting so out of hand. It has cost me additional moneys on food not counting stress its putting under.

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

We purchased LG washer approximately two years ago thinking it was a great machine! Good name, great size, fairly good price... It turned out to be the worst purchase ever made. The machine is constantly off balance (even though it says true balance). A load that says 54 minutes takes over 2 hours and thats with many visits to the laundry room to fix it! Clothing is not clean, which after 2 hours there should be some sign that laundry is clean! I would NEVER recommend this washer to anyone! I am beyond frustrated with this appliance???

We purchased this LG stainless steel refrigerator Model # LRFD25850ST from Home Depot for $2400. Within the last 18 months we have had 3 service calls on a recurring problem. This morning the problem was back and now requires another service visit. The three prior ones cost about $600 altogether, so we are into this refrigerator for at least $3000 so far. I havent seen my problem on this blog. What happens is for some reason a sheet of ice forms in the bottom of the freezer. (Its a bottom freezer model). Anyway every single day of my life I have to crack up the ice with a wooden mallet, scrape it out of the freezer onto the floor & then clean that up. Its infuriating! Each time the tech comes out he defrosts some line & it starts working properly again. After the 1st repair visit, it worked for about 9 months. Then he came again & it worked for 2 months. Then he came again & replaced a little plastic tube & that has worked for 2 months. I really dont think a refrigerator should need to be serviced every 2 months! Before this, I had a GE fridge & it worked without a single problem for 17 years. We gave it to a family member when we got this LG & it has been working for them flawlessly since. That’s 21 years without a problem. Trying to deal with LG customer service is a joke. They couldnt care less & their only recourse is to remind you that your fridge is out of warranty. Plus like others have said, its really difficult to even find someone to service the thing. We dont live in the sticks but a major metropolitan area. We are going to cut our losses & buy a new fridge, but it is definitely not going to be an LG. I will never buy another LG product! Are there any appliances still made in the US? Thats my next quest. I have never been so thoroughly disgusted with both the quality of the product & the total worthlessness of customer service as LG has exhibited.

LRE3013ST - I was hoping to read that there was a recall on this particular stove because of the Intuitouch control panel. I seem to use the same burner on the left-hand side of the panel and noticed a crack in the plastic. Its only a few years old. Also after oven on for half hour or so it shuts off and FB appears on panel. Why do they make things like used to???

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

I recently bought all new kitchen appliances. Ive only had them 3 months. The refrigerator fan was screeching day and night. Called and scheduled a warranty repair and they were supposed to arrive between 10am - 2pm on June 16th. Called back around 3 to ask if they were still coming and was told they would see where they were at and call us back. Still waiting on that repair. Hope nothing else breaks down. The worst experience ever not including the fact that we purchased all on Black Friday and they were not in stick or delivered until mid-Feb. LG, you just lost a couple of very loyal customers.

I just had to replace a four year old LG dishwasher. This was the worst dishwasher I have ever owned. The rack system was poorly designed and engineered. The wheels were brittle and broke easily and very costly to replace. The control panel had to be replaced twice and although part of the warranty, it still was costly to replace. The motor was very noisy and recently stopped working altogether. I just purchased a Bosch dishwasher as a replacement and am sure it will be much better than the LG. This is the last LG product I will purchase. Poor engineering and poor customer support.

This was my first appliance purchase after the machine that came with my first home broke down unexpectedly. For several months I started researching washing machine features in multiple ways and LG kept showing up. The price, features and dependability of this appliance has earned my vote.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

I went on the LG website and used the chat feature. After explaining my question I was referred to a third party website and was solicited to sign up for some service business to receive an answer to my simple question. We spent $4700 for a kitchen appliance set three years ago and they send me to a third party, for charge, to receive a simple answer. Question was, Is my stoves cook top supposed to be level from front to rear? LG Electric Range Model LRE308BD.

DO NOT BUY LG refrigerator!!! The compressor on ours failed literally after 11 months and after 2 months of waiting for repair, theyre still trying to re-fix it with absolute disregard for any sensible customer care. LG does not even have their own people for repairs, they contracted another company so it is the blame game and you will never get an answer of when or if the refrigerator will ever be repaired. You will never be able to replace it even if it is under warranty with less than a year in use. LG will make sure you will receive their run around, at least thats our experience. Bottom line, the process of dealing with LG has been a nightmare and customers are on their own. LG does not care since they have already collected their money! Do yourself a favor and do not make our $2,800 mistake. DO NOT BUY LG - GARBAGE QUALITY and NONSENSE CUSTOMER SERVICE!

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

I purchased both LG washer and dryer in February 2009. I have been having problems with stinky clothes and mildewed foul smelling towels. I have tried all of the recommendations provided by this so-called company (LG), however, nothing works. I cant leave the door open on the washer. I have small children. Running the washer on the sanitary cycle with only bleach or only vinegar or only ammonia doesnt solve the smelly problem. My 11-year old has asthma and everybody knows asthma and mold dont mix. I am very disappointed with you, LG. Shame on you!

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile. With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

I bought an LG bottom freezer fridge. I immediately noticed a high pitched whine noise whenever the compressor was running. LG gave me a big runaround but finally sent a tech to check it out. They gave a deposition that it was a normalnoise. All I know is that you can hear it all through the house and is extremely annoying. Potential purchasers be warned. If you dont like a noise that goes through your head like a spike, stay away from LG.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

LG LMX 25981st - When opening left door of 4-door French style would hear a loud pop. Then noticed during this pop the display panel would flash on and off. Finally popping stopped. Now no water, no ice or water filling, no display lights on front. Refridge is cool and freezer freezes but no controls. Trying to find if others have had this problem.

The LG side-by-side refrigerator with ice and water dispenser is only three years old, but major rust has developed on the door beneath the ice and water dispenser insert. The control panel has had to be replaced once. The ice bucket freezes up regularly and so the ice dispenser wont work (it has been replaced twice) and the ice cover has broken and been replaced. The extended warranty from Sears wont cover the rusting problem and LG refuses to do anything saying that the rust is considered cosmetic. We bought this unit because of its large capacity. However, with multiple repairs under the warranty and the rust, we regret the decision.

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

We upgraded our entire kitchen with LG appliances. This may end up being a deadly mistake. I am paranoid we are not going to wake up some morning. The knobs on the gas range are UNSAFE. It only takes a slight bump for either the gas to come on or the burners ignite. I cant believe LG has not done a recall on these ranges. I ordered child proof gas safety knobs to put on, but the LG knobs are too big. LG I beg you correct this before someone dies.

Well, we are now scheduled for the 13th time for a certified LG tech to come look at my washer that doesnt work. This is the replacement machine for the first one that didnt work. After several calls to LGs 800 #, I was transferred to Robert in the executive call center (ha ha). At least he spoke English. He acted like he was concerned about the problem I was having and was going to help get it resolved. He talked to their techs, called the local service company, claimed to have had parts sent out and a service appointment scheduled. I was to receive a call when the parts arrived (2-3 days) to schedule a time that would be convenient for me (ha ha). Well, its been 4 days and no call, so I called the local service company and they had received nothing from LG. They had a call but nothing had been scheduled, no parts sent, and no authorization for service. Surprise, surprise, surprise!I called LG again, asked for Robert, and instead I got some silly girl that did not have a clue. I insisted that I wanted to speak to Robert and was finally transferred to him. I am not sure if it was the person I spoke with before but this time it was a new story. No parts were being ordered. They would have the tech come look at the machine and go from there. So it will be another week with a broken washing machine. It took 6 hours to do 2 loads of laundry. The machine continues to think it had an unbalanced load and fill to the top with water. Never really washes clothes, just fills, jiggles and few minutes, drains and starts over. Definitely energy efficient!

LG French door model - I purchased one of the most expensive fridges in the LG lineup about 3.5 years ago. It stopped working - no cold air anywhere. I called LG, and they offered me a flat rate deal to send a technician and fix the fridge (about $210). I paid and a technician came. The problem was the compressor relay. He could not order the part because it was discontinued. It took LG 4 weeks to agree that the part was not available (during that time, I was without a fridge). Every time I called to inquire, they told me to be patient. Now, their only offer is to pro-rate the fridge value and pay me around $900 towards the value of a new LG Fridge. I asked for a replacement; they refused. To add insult to injury, they said I am not even getting back the full $210 repair cost because the technician still has to get paid, although nothing was fixed. LG makes a wide range of goods. I will not be buying any of their products, ever.

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out. I once again called Home Depot. They got the same company out. The very next day, the guy replaces the same part, the thermostat and then tells me that there is nothing wrong with the dryer. He said that I need to get my ducts cleaned out and that I can just use my dryer unhooked from the wall until I get that done. I used my dryer unhooked from the wall and once again, a week later, the heating goes out on the dryer. So, I gave Home Depot a call. Three days later, the same company shows up. Now hes claiming my dryer is out because its not hooked up to the wall but he needs to order a new thermostat again so it can once again get replaced. The repair man said he would be back in 3 days. Over two weeks have passed since he said that, I havent even received a call from the company and he just left my dryer in pieces in my laundry room. I can barely get in there. I am completely fed up with this worthless dryer, Home Depot, and Appliance Solutions of Utah. I dont think LG should be able to get away with selling these fraudulent dryers to people anymore and apparently no one knows how to repair the dumb things so they dont continue to have these problems.

Fridge stopped cooling in early May. Its only 2.5 years old. After six repair appointments 3 of which were to tell us they could not do it that day, and had to order parts and a four hour repair appointment it broke again a week later. Called LG. Called repair service A & E through Lowes. Still have no fridge and more parts on order including another compressor. LG refuses to acknowledge the first four hour repair in May because it was set up with the same repair company but through LOWES my extended warranty. I called and offered to walk away for the near cost of replacing it. They refused so I am taking them to Small Claims Court. LG is garbage.

COMPRESSOR FAIL - MANUFACTURING DEFECT. I bought an overpriced LG refrigerator ($2500) in June, 2017 at Home Depot. It was broken by JULY 2019. Tough luck for me with no income and late stage cancer...it broke two weeks after the two year warranty expired. The part might be replaced by LG, but I am stuck with the cost and trouble of trying to find a knowledgeable technician. In my area (Raleigh) NO technician familiar with LG will work on them anymore because of these manufacturer defects! The LG rep set up an appointment with a technician - I had to wait over a week, AND they failed to show. I want to join the lawsuit. I get $12/week food stamps and lost all my carefully preserved and frozen food. There is NO WAY I can afford to pay a service tech for this and expected failures of other parts in the future. Watch LG’s “canned” response. They will do nothing.

I purchased my LG refrigerator in 2015, within one year the ice maker died. This is after they delivered it and set it up wrong and flooded my house doing a significant amount of water damage (weve paid for everything out of pocket). Now two years later, the compressor died. We have been trying since November to find a LG service provider in our area to fix it. Needless to say a month later LG tells us to find our own repairman and they will cover the part. This refrigerator is in my rental property and we had to purchase a second refrigerator for the tenants because its taken LG so much time to look for a service provider. We paid $2950 for the fridge, $200 for the ice maker, $11,000 in damages from the improper hookup, $800 for a second fridge, and now it will be $500 for the repairs (not including the $400 compressor). All these reviews are 100% accurate, stay away from LG products!!!

LG wave force knots up laundry all the time. Constantly runs rinse/spin to balance load, wastes water & knots entire loads of laundry.

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

Ive had this unit for about 15 years and am planning on upgrading to convection/microwave. But only because Id like convection too, its a great unit and has never let me down. It is an LG Intellowave Sensor, and has extremely useful settings for both cooking and defrosting.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasnt the typical problem Im told (e.g. pump) and seems to be electrical. Its been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they dont know how to identify the part on my machine they needs to replace (fail). And they wont authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then. In the Atlanta area it is Tanstel who handles warranty for HH Gregg. I would rate Tanstel a minus 3 out of a scale of 1-10. That bad and that unprofessional. I expressed this to HH Gregg retail store and also to corporate office. The store seemed concerned even though they could do nothing to help. Corporate office was a joke and we ended up insulting each other, so I think Im finished buying from HH Gregg. Anyway here it is July of 2015 and my refrigerator is broke again. Same thing for 3rd time. Fan in freezer is frozen that blows air into the refrigerator. So no refrigerator and Tanstel doesnt seem to care if it gets fixed in a timely manner. So Im begging you, please dont buy anything with LG name on it. Read all the other reviews on the internet. They look good, but rust, dont work and you will be sorry. Youve been warned. And ask who made the appliance if you buy it from Sears. It might have a Kenmore name on it but ask who made it.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

Almost 2 years to the day after purchasing my LG side-by-side refrigerator with bottom freezer, the freezer stopped freezing. Two LG-Certified repair people concluded it was the compressor and a $1300 repair on a machine I purchased for $1900. Really?!?!? Fortunately the part was covered, and the repair ONLY cost $600. Piece of junk.

Already happened three times. Lots of food lost. I will never purchase an LG product again. The evaporator (the thingy with lots of coils and fins, which is responsible for transferring the coldness from the compressed gas to the surrounding air inside the fridge/freezer) ices up. The evaporator defrost heater is working, yet it does not defrost all the ice, allowing for lots of ice buildup. Apparently LG has issue with the timer controlling the defrost cycle. But the bottom line is that when ice builds up on the evaporator fins, no cooling can be done and the food spoils.To fix the issue you have to take the entire fridge (shelves rails, drawers) and freezer (door, rails, ice maker) apart to gain access to the back covers, remove the back covers and manually defrost using a hair drier to remove all the ice build up. I am now an expert in doing this, and it only takes about half a day. But all the food is already spoiled since there is no warning that the fridge and/or freezer stopped working. :-(Apparently this is a common issue with LG, not only this specific model. Other people also have issues with the drain tube freezing up (the drain tube is supposed to drain the water which the evaporator defrost heater thaws. This cause water to overflow and build at bottom of fridge and/or freezer and leak onto the floor, damaging the floor. Some people jury rigged an copper wire extension from the defrost heater into the drain hole to transfer heat from the heater into the drain hole. LG is aware of these issues and has done nothing to address them.Three recommendations for LG: 1- Engineer a better way to detect that there is ice building up and/or make sure that the defrosting cycle is long and/or frequent enough to defrost the evaporator coils and fins. 2- Have an ALARM whenever the temp inside the fridge and/or the freezer is above the set temperature, to warn against spoiling food.3- LG should engineer something to ensure that the drain holed does not ice up. (a heat transfer copper wire as above or a separate heating element around the drain tube).Even if they do listen, I will never purchase an LG product again. -Avi

Purchased LG Model LFXS29626B because of good reviews and it had features we desired like 2 ice makers. Worked fine for 3 years then stopped without any signs of problems. Research discovered common failures of the compressors in these LG refrigerators. Contacted LG by phone and using Smart Diagnosis was informed by the technician that the compressor had failed. My worse fear with no extended warranty. LG offered to repair my unit without cost to me. It was repaired the same day, in short time as the repairman came with required parts on hand. I applaud LG for owning this problem, but feel cautious wondering if the new compressor will fail after a short time period. We hope not because up to this point, it has served us well and we like the looks, and features. Previous refrigerator was a Kenmore, which lasted 16 years and cost one fourth of the LG.

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

We purchased a LG front load washer (LG WM2101H) in June 2009. We had to have it repaired in May 2010. When washing using cold water, the detergent would not dispense. It would only dispense when washing with warm or hot water. Now, it is doing the same thing! We have noticed since using this machine that our clothes (t-shirts mostly) get pin size holes in them and after some washes, the clothes have brown streaky stains all over. I will never buy an LG washer again. We have our previous Kenmore washing machine for 10 years or more and never had a problem with it. In fact, our son is still using it. Go figure.

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

This is the worst dishwasher I have ever had in 43 years!!! It consistently does not clean the dishes. I have to run the hot water in the kitchen sink, turn on the high temp rinse cycle and after all this, the dishes are still not clean!! I paid 1300$ for this junk. Will never buy LG again!!!

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

I bought a washer/dryer from LG and after 6 months dryer smells like the clothes are burning and does not dry clothes. I called LG and they have the date I purchased the dryer which was within a year but because I could not locate receipt they would not help me. My new house could have started on fire. They were rude, kept putting me on hold and refused to help me. I have been running to the laundromat and now have to get a new dryer. Will Never buy anything LG. I was treated horribly.

The microwave is very easy to use and installed, love the way it looks. Has a very up to date style to it. It works very well, heats the food or beverage up very evenly. Love the color of the front glass window.

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

I have had this washer for 14 mos, am ready to take a hammer to it! Leaks all from under! Floor constantly wet, clothes are not clean and are wet when you put them in the dryer! HD offered me 100.00 to go towards another washer! Really! I just paid you 1800.00 for this set! Very upset and ready to cry because I cannot afford another washer! I will be glad to join a class action lawsuit against this company LG!!! I refuse to talk to a foreigner about my problem but will be glad to talk to my attorney!

My refrigerator has been repaired as of this date. After the May 15, 2020 service the freezer worked but not completely. It would not freeze ice cream and with a couple of weeks stopped working again. The follow up repair which was 06/23/20 appears to have finally resolved the issues with this freezer/refrigerator not cooling and freezing properly. I must say it has been a frustrating few years since the original incident in 2018 thru 2020. LG has resolved the issue finally and I hope this products keep functioning properly. Overall I am satisfied with the last repair done around June 2020. I have not had any problems with the refrigerator since. The repairman was very nice I must say and the 2nd time he was out appears to have fixed the problem.

The fuse blew in my fridge. Unfortunately, it is soldered to the motherboard. I called LG and they refused to give me a part number to replace the motherboard. They said only a qualified tech could order the part, which means BIG $$$ for the part and BIG $$$ for service and repair. All this for one inexpensive little fuse!!! I will NEVER buy LG again!!! Nothing!!! There are LG motherboards on eBay but I am unable to purchase one because they refused to give me the part number!

Purchased LG fridge model LFXC24726DLFXC24726D in July 2016. The FIRST FAILURE happened in July 2018. Ive had 10 appointments with LGs repair facility, and 7 have been cancelled by them. My fridge has been repaired 3 times, and STILL doesnt work properly. Ive lost food, been left without a fridge, and am flabbergasted that any company would let known defects off the factory floor, let alone ship them to consumers. It is criminal to sell these defective fridges and rely on repair techs to get the fridge to work...especially since their repair facility has such a lousy record of keeping appointments. I WILL NEVER BUY ANOTHER LG PRODUCT.

I had an LG front load in the washer for six years and the bearing started to go out and needed to be replaced. I called LG and they sold me a warranty to fix the problem. A week later I was contacted by a local appliance store, who came out and looked at my machine. They said yes, it was a bearing problem, but they were not sure that LG would actually authorize the repair, even though I had called LG and specifically requested a bearing repair replacement and they had listened to the machine as it was operating and agreed that it was a bearing problem. The repair technician called them and they did agree to repair my machine. He ordered the parts and two weeks later showed up to do the repair.He worked on my machine for about three hours and finally got the job done. After he had reassembled my machine he said it would be a good idea to run a cycle to make sure it was all cleaned out after the repair. Without me doing anything, he started the machine, which sounded like it was working properly. He left and a few minutes later I left for an appointment. When I came back about 20 minutes later the door on the machine was knocked open the trashcan next to the machine was knocked over water was all over the floor, And the breaker to the machine had been tripped. I called the repair man and he came back within about an hour and looked at the machine.Now the tub, the plastic one that encircles the steel one, has a crack in it and was vibrating so violently inside the machine cabinet that it broke the heating element compartment and spewed water all over the entire inside of the machine in the electronics in there. I called LG to inquire what to do now and they basically say that they will not cover this repair because I should’ve not left the house with the washing machine running unattended. ** believable… I cannot believe that a company would say some such BS to a customer who contacted their repair department, purchased their recommended extended warranty, and used their certified repair technician. And keep in mind it was the technician who at the end of the repair said it would be a good idea to run an empty cycle to clean everything out of the washer. And he did not say you need to stay in the house with your washing machine. And I would imagine almost everybody has washed clothes and left the house with the washer running.I feel that LG has demonstrated incredibly poor customer service and corporate malfeasance with the way they are abusing people with their worthless warranty. I am considering legal action, and possibly a class action lawsuit to see how many other people they have treated in this way. If you have been treated this way, please call me and leave a message at **. Leave your contact information and tell me about your LG warranty nightmare experience. I will write it up and hopefully turn the materials over to a law firm.Nobody should be treated as poorly as I was… Basically they sent a technician into my home who completely destroy my washing machine in an attempt to repair my machine that obviously went wrong, and now LG is blaming me. Ridiculous. Outrageous. Nobody should be allowed to do business this way. I will also be contacting one of our local TV affiliates who does stories on problems like this and see if they want to pick this up. I am pissed and I imagine there are a lot of other people out there just like me.

Update : To their credit LG responded by sending out service technicians twice to resolve the problem, both gentlemen were very professional, timely and worked to resolve the issue. On the first visit the circulating fan motor was changed - but this unfortunately did not resolve the issue. On the second visit while disconnecting and reconnecting the wiring at the back of the oven, the problem was resolved (no parts changed). The oven works fine now and the issue is resolved.I would have given this an even higher star rating - except during the repair process it was confirmed that there really are no control board parts available for this particular oven (only newer models of it) - so if the controller board ever goes wrong I will be out of luck.

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

Purchased from Home Depot on 8/6/2016. Have had problem of ice forming in freezer from the beginning. Have purchase 5 year extended warranty. To date, have had following work orders from Home Depot: ** 4/18/18, ** 9/27/18, ** 3/19/19, ** 4/22/19, ** 5/19/19 and they cannot fix problem. LG Work orders ** 6/3/19 and ** 6/24/19. Same problem still exists. Home Depot is supposed to replace unit if they cannot fix it after three attempts to correct problem, but now seem to be getting the run-around from them. Can LG help me on this matter?

I bought an LG Tromm washer and dryer (WM2077CW) from Home Depot. The dryer has been excellent but the washer is another story. My white clothes are dull gray-looking even with the use of Oxy-Clean and/or bleach. I clean the door seals and use the cleaner recommended by LG and still my clothes stink and appear dirty. The washer now doesnt wash. The machine will come on but will not wash. This is the second time I have to fix this machine. I will never ever buy another. I have contacted LG with no response. I will probably trash this machine, because I wouldnt even sell it to my worst enemy. Note to all consumers, dont buy LG.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant self cleaning. Do not buy this product unless you dont care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didnt come with a self cleaning option?

We purchased this fridge in 2010, to the tune of $2,500-. We have had so many issues with it that we are now on our 3rd replacement model. Fortunately, I bought the 5 yr warranty with the store. This last fridge, LG would only cover the pro rated portion remaining, so the warranty company covered the difference. And I had to pay another $500- for another 5 year warranty. So this many years later (6), and the latest fridge delivered a year ago, almost to the day, the repairman is on his way, for the second time in a month, because the ice maker wont make ice. Never buy an LG product.

I purchased an LG refrigerator in March 2015 (Model#LFXS29766S). After about 2.5 years of use, the compressor malfunctioned and it took me over a month of countless calls and emails to finally get LG to service the fridge in December 2017. I advised LG that my parents are elderly and did not have another option to store their food. LG customer representatives showed no empathy or sympathy regarding our situation. They ruined our thanksgiving and we had to throw hundreds of dollars worth of food out. Fast forward to today, 8/25/2020, and the same issue has occurred again and the refrigerator is no longer functioning (will not keep cool and everything has melted in the freezer). A $2800 appliance should not break down twice in 5 years! I am aware that there is a known issue with the LG linear compressor and of a class action lawsuit. I called LG customer service for assistance and was appalled at the unprofessional behavior. The representative had an accent and when I asked him to repeat what he said because I didn’t understand, he said, “you didn’t understand me because you’re not listening”. The rep then asked me to hold but as it had been a while I asked if he was still on the line to which he responded, “I told you to hold so just hold”. The rep then gave me a phone number for a service center but never explained anything or why he was doing so. He then proceeded to hang up without asking me if I had any questions or needed additional assistance. I advised him that I had additional questions and when I inquired about the warranty the rep advised me that the labor is not covered but the part might be but we would need to have a certified LG technician check the appliance first. I’ve worked in the healthcare field for over 20 years and spent a majority of that time in patient facing and customer service roles and would never expect this of any company- it is completely unacceptable! LG’s complete disregard for its customers is not surprising given my first interaction with their company and now hopefully for the last time. I will be contacting a lawyer, spreading awareness on social media platforms, and will reach out to my local news channel to share thus horrendous experience.

We purchased an LG french door bottom freezer from Home Depot July 2017 and the top refrigerator area will not maintain a safe temp. I have contacted LG customer service numerous times, it is still under manufacturer warranty however they have been unable to find a technician that will service our rural area, 4 referrals and no service. They assure me they will find someone to do repairs however it is nearing a month without proper working condition of refrigerator. Poor customer service, poor quality of product. Beautiful but non functional. Definitely do not recommend!

When you dial the control to hot or very hot on the washing machine the net result is warm water or cold water. The washer instead of delivering hot water, mixes cold water with the hot water and you get warm or cold water in any cycle. I have had the technician out twice and he said he cant do anything to make it change no matter how many parts he changes. I have it on audio recording. He said LG will not exchange the machine and I have to live with the problem. I paid $1,100 for the washer and similar amount for the dryer. I ran the LG dryer yesterday with one queen size comforter and after redrying it four times it was partially damp.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

LG front loading washer and dryer - I am very disappointed with these machines. As with everyone else who has written a review, my towels smell terrible. The door has to be left open and I must clean the washer frequently. I have been very dissatisfied with LG product.

Over time, the heat from the dryer has warped the plastic lint trap so that it doesn’t fit. The lint trap sticks up just enough for clothes to get caught. Because the dryer doesn’t shut off when this happens, it rips the clothes. I bought a linen bag for items with straps but the lint trap grabs anything- sweaters, button down shirts, shorts. I have spent too much money replacing clothes. I bought this product from Home Depot. I made the mistake of reading a Home Depot review. Never again. I’ll be buying a new dryer.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

We purchased our home and this washer (LG front loading washer) came with it. I was so excited until the horrible mildew smell started. It smells awful and no matter what I do, the smell does not go away. I would love to see a class action lawsuit against this company. I will never buy anything LG again! Piece of junk!

Purchased model #LFX25991ST January 2012. Within weeks the technician was out to fix the icemaker. He returned at least 2 times within the first year for the same problem. Within the first few months, the lettering on the face of the water dispenser had started to fade. By the end of the second year one of the plastic drawer covers had broken off (minimal use. No children in house.). Technician was back out the third year for icemaker. By February 2016 the fridge began making loud noises with on and off warm water, but was very minimum.With all the money already spent (did not purchase extended warranty as we had NEVER had problems with refrigerators in the past - other brand names), we had no energy left for this fridge. Then a couple days ago, no surprise, the entire thing quit with a loud bang. So heres the kicker. I called various service people on Monday. No one could come until Friday. Called LG and got hung up on once. Called back and after hold time, finally got to speak with someone who barely spoke English and was obviously reading from a script. He tried to troubleshoot with us over the phone then agreed that the fridge was dead. He provided 3 companies that they contract with to come out and look as the sealed system is under warranty for 7 years, some parts 10.So I proceeded to call these companies. One said he does not work on refrigerators, another said he will not touch this model number, and another kept hanging up on me. So I called another person I had initially spoken with. He still couldnt come out until Friday, but since the parts are under warranty, I would have to pay for labor which would be upwards of $400. And the best part of all is LGs policy as he explained - After the problem is diagnosed, I would have to call LG and get an authorization number, they would have to mail this to me for confirmation, then the parts would have to be ordered, then I would have to get on the schedule to have the repairs made. I am therefore without a fridge for close to a month. Debating to chuck it or go back to Whirlpool or KitchenAid. NEVER AGAIN will LG enter this house!

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!