We purchased an LG front loading washer a couple of years ago. During that time, we had 4 major repairs: 2 under warranty and 1 under extended warranty. Last week (4th problem), a repairman recommended to not waste our money to fix the bearings because the next problem will be the control electrical panel - $200 parts, $75.00 labor and need to wait 2 weeks for the parts. We decided to cut our losses and buy new. Never would we ever buy an LG product again! We ended up buying a Speed Queen washer - no electronic circuit board, just plain dial type like the way they used to make it. The average lifespan of an LG washer is 5 years.

I liked our LG appliances just fine, until something went wrong. Luckily we purchased the extended warranty from Home Depot for our side-by-side refrigerator. Exactly three years later it isnt cooling and I called to have it repaired. It is going to be TWO WEEKS before someone can come and look at it. I called Home Depot to complain and they informed me that LG will no longer allow anyone except LG service people to make service calls, so their hands are tied. TWO WEEKS before and even sending anyone out. In my opinion this is horrible customer service from LG and I wish someone at Home Depot would have informed me of the repair issues prior to selling me the Extended Warranty.

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

Loved my French door refrigerator. Today, noticed freezer not too cold. Cleaned back of fridge, nothing changed. Went on website, said contact service. Put in zip code, gave me a service place 30 plus. Ike’s away. Called repair service under 5 miles away, only to be told I am the second customer TODAY with this fridge problem. “Very common problem with LG. They knew they had issues with the compressors.” Well, I am grateful my 2004 Kenmore fridge is still working fine, no repairs ever, because all my food is in there now. Told compressor will take a few days... Have an LG dishwasher have no issues. Guess what, no more LG appliances for me. If they knew there was a problem, step up and fix it. I think that’s all we would expect. Stand behind your product. Do the right thing. Fix the issue and pay for all expenses not just the compressor. Your fridge was not cheap!!!

We have a LG French Door Model LFCS30726S, 2 1/2 years old. Stopped cooling. Called our usual service technician. They came out. Said the compressor was not working. Since the compressor is on a 10 year warranty called LG. The first person I talked to was so very helpful. He managed to set an appointment for 2 days, between 12-5. On that day we were at home entire day waiting. At 4:45 pm I call LG again. The man checks on status. Says the service technician was at his 2nd to last call for the day and would still be there. NO SHOW. Comfort Care Appliance did not call. Just did not come. I call LG again the next morning. They said that the call was rejected and I would have to wait 3-5 business days for another service company to accept the warranty call. My call was then escalated to another level, now the next person at this escalated level was NOT helpful. I got angry at this point. And was hung up on.I called back and was then told that Comfort Care had rejected my service call at 11pm the previous evening, that was 6 hours after they were suppose to be there, and there was nothing I could do but wait for 3-5 days for another warranty company to take my call. We paid over $2,000 for this refrigerator and it was only good for 2 1.2 years???? I must say that the service people who first answer the phones did all they could to take care of me, the person I was escalated to was NOT. I could live without a washer, dryer, stove, microwave, dishwasher, but when your refrigerator goes, you are reduced to coolers and neighbors generosity. It starts to get old after more than a couple of days.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

DO NOT BUY LG products! French door refrigerator #LFXC24726S PURCHASED 7/2015. Purchased protection Policy in 7/2017. 2 weeks later credited back monies without any explanation. When we called they stated could not find repairman in our area. 8/2017- Refrigerator not getting cold. Replaced board & fans (2) cost $500.00 for repair & 3 weeks without ref. 9/2017 again not getting cold. Told leak in Freon. Major repair. I have to junk refrigerator as reading other complaints continued repair & parts they send you break down months later. This is a disgrace & we are victim to them without any recourse. Reading there are tons complaints but nothing gets done. Our hands tied.

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

We have contacted LG about the issue with their over the range $400 microwave door design flaw! After being ignored for several days, we sent the receipt and pictures of their product that was falling apart. I called and they said they are unable to provide us with a replacement door. Really? Is this is how they take care of their customers? They dont even provide you with options! We were not asking for a new microwave since it is out of the one year warranty. LG customer service is terrible. Obviously, we are not the only ones complaining about the door issue. I see other customers’ frustrations as well. Way to go LG. They should change their motto; instead of “life is good”, it should be “life is no good” (because we do not take care of our customers). The whole microwave function isnt working. Now, we are forced to buy a new microwave oven!

Our 6yo washing machines hinges on the lid have rusted and now drop rust flakes into the clothes ruining them. Called LG customer service and they claim things just rust sometimes and that I should have purchased their extended warranty.

I bought this LG top freezer model LTC22350WH/00 at Home Depot in October 2010. It was good looking and I had heard good things about LGs televisions (my brother has one), so I did not hesitate to buy it. Within days, the plastic shelf tracks for the cheese drawer started cracking and later dropping off into the fridge. The drawer is now unusable and the shelf cannot support any heavy groceries. I dropped a plastic bottle of jam on the base panel and it cracked through and through, and just flaps around now. The plastic throughout the refrigerator is thin and fragile, and apparently designed to fail. The entire refrigerator reeks of planned obsolescence. LG appears to think that we consumers are idiots and will continue to buy their throwaway products. They are badly mistaken. I will never buy another LG product of any description again. Home Depot and Best Buy would do well to reconsider their relationship with this company, as LGs faulty products will also impact their bottom line and reputation in the long term. At the very minimum, they should insist that LG products meet some minimal standard of durability. I am old enough to remember when refrigerators lasted 15-25 years, and the manufacturers took pride in their products. Now they take pride in how efficiently they can rip off consumers.

I am so upset with LG Fridge and LG customer service. I bought my fridge in July 2011 and purchased 5 year extended warranty from HD. During that time we replaced compressor (June 2013). Today I had to pay $500 labor fee to replace a compressor again (the part it is still under 10 year warranty). I am devastated. I called LG and they were extremely nice repeated memorized sentences, when I was finally connected to a supervisor (20 minutes on hold). She was rude and impatient. Never had to deal with this kind of attitude. I would never buy anything from LG. I like class lawsuit idea. They should have a recall and waive charges related to replacing the same parts, obviously it is manufacturer poor quality.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

Bought a TV in August 2020. After 3 repair attempts over 6 months, LG finally agreed to refund my money. With much effort, I packed up the TV and sent it back months ago and still havent seen my refund. Had three repair attempts on my refrigerator and its finally fixed (I guess). But were still out $750 for lost food. Now, my 27 month old dishwasher has a control problem and rusted out rack. Both controls and rack have a 5 year warranty but I have to call some appliance-fix-it place to get them to look at it. I bet I get no repair, no parts no-nothing and a lot of wasted time for this. I have $15,000 worth of LG equipment in this house and they arent the least bit interested in helping me. I wont buy another piece of equipment from them again.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

Havent had the fridge 3 whole years yet. Our neighbors moved in at the same time with the same fridge and their ice maker quit making ice a year and a half ago. Ours just started not making ice so Ive been researching to see what the deal might be...now a couple days later freezer no longer works! Beyond frustrating! 2100 dollar POS.

Our washer/dryer set (WM2016) was purchased from Sears about 4 years ago. My wife has always complained about the stench in the tub. Then last week, she was complaining about a smell (different). The next night, I came home from work and she said it was smelling again. When I got to the laundry room, the smoke alarm started sounding and I could not see the washer. After getting in and shutting it off, the drum was on fire which was quickly extinguished. I pulled the washer out and unplugged it. At that point, I needed to remove the top to make sure the fire was out, which it was. The next morning, I took the machine apart to see what happened to our 4-year-old washer. It seems that LG made a part inside of the plastic drum that is made from aluminum that was not treated by any means. It corroded, causing the drum to contact the outer drum. Had we not been home, we could have lost everything. I will not purchase anything LG produces from here out. When contacted, they could care less as we have your money!

Our LG fridge is about 5 years old and it has died. I can understand that things can go wrong but the customer service at LG is terrible. They are extremely rude! We have had to take two days off work and it still isnt fixed. We were told the freon leaked out and the company had to address this problem. We spoke to several people at customer service and they were nasty. We have been without a fridge for two weeks and there is no end in sight. We are starting from scratch and have to be home between 10-2 tomorrow for a second service person to come out.They arent going to fix it! Just look at it! So we will likely have to take a third day off work if we are lucky enough to get anyone out to actually fix it. My husband was just recently diagnosed with cancer. The tumor is causing lots of pain. Ice packs help a bit but of course we have no way to keep them cold. This has been a real hardship! I would never buy another LG product. They have no respect for their customers and do not stand behind their products.

Just turned 5 yrs old and we are anxiously awaiting the third compressor. Temperature fluctuates between 36 and 60. Beautiful and interior lights are great but not to be trusted! LG has offered to pay for a mini fridge. It helps but going on 4 weeks now and this is a headache trying to cook dinner and figuring out where my ingredients are! Back porch in mini, kitchen in the mini, laundry room freezer, or the LG which houses the non-temperature sensitive items. Would never buy another LG!

Purchased a refrigerator model #LRFC21755ST - plastic drawers and shelves cracking and hinges falling apart in fridge and in freezer. Customer service referred me to support in Philippines where 2 agents told me they had limited internet and could not access parts I needed. Back to customer support who told me they no longer had an owners manual and gave me the number of an authorized service agent (Service on Site Long Island) who said he was no longer in the area and working for LG in California. When I expressed my frustration he asked me not to involve him... SO, frig falling apart, no manual, no customer support. I do not recommend LG products.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

I had an LG French Door refrigerator that would not keep a cool enough temperature without lowering the freezer to the point of over freezing food. After 3 repair visits it came under the Lemon clause and I was refunded my money. I then bought another LG per its Consumer Reports rating. This time I bought just a bottom freezer as the French doors were a joke as you had to open both to take anything out. This 2nd one was now doing the opposite and freezing everything at the top and would be too high a temperature on the bottom if lowered the temperature to compensate for the top. I moved all my contents around and seem to have balanced out an agreeable temperature top and bottom. The only other complaint I have is the shelve adjustment which I find very limited. I would love to be able to have more options in configuring my shelves to suit my needs.

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

It took ten repair attempts with incorrect parts ordered due to LG cross-reference system. No refrigerator for 10 weeks with a 9-month-old baby and LG would not replace. Will never purchase another LG product.

Purchased top of the line LG fridge in May2020. Ice maker stopped working early August. Took 2 weeks for repairman to arrive. Said would need to replace ice maker. Part on back order. It came last week October. Replaced by repairman. Didn’t work. Repairman came back. Said needed data study and left unit in freezer for 4 days. Now they say need to replace circuit card. On order. Says if that doesn’t fix it will probably need to replace compressor. I called customer service and was told they will probably never replace the fridge. I am totally sick of this. LG is a terrible company.

Our dishwasher got some problem 2 months ago. We called for help. Some technician came and changed motherboard without identifying the actual problem. We complaint again then they asked us to take the dishwasher for repair to workshop on 30th June,16 but until today they have not returned the machine yet. We called few times to LG and Best Denki but they told us waiting for parts and 2 weeks ago they said parts has come but until today dishwasher is not being delivered. Very disappointed with services. My wife having tough time since last 2 months without dishwasher.

On 10/2008, I purchased an LG LRE30453ST/01 ceramic glass top electric range from Home Depot. On 7/2009, my husband instructed my oldest son to turn on the stove in preparation of us being 5 minutes away. He placed a pot on the stove on the largest eye and set the stove for 3.5 with a little grease inside the pan. My son said that as soon as he did what was instructed and sat down on the couch when he noticed immediate smoke coming from the pot. He looked inside the pan and noticed a ring of fire inside the pan that began to escalate fairly quickly and evacuated himself and my youngest daughter out of the home for their protection. Within five minutes of giving him these instructions we received a call back from him stating that the kitchen was on fire. Fire department came but the fire self-extinguished itself before they were able to take action. The fire caused 8k worth of damage with us paying a 1K deductible. It damaged the cabinets above the stove, the microwave above the stone, and the stove itself which sustained the most damage. The pot was actually not destroyed, but the stove was. The insurance company had no clue how this escalated so quickly so therefore the pot had masked the true natural cause of the fire which was the stove itself. The stove was replaced with the exact same model stove in 2009 and in 4/2014, while I was cooking on the largest eye once again with a cast iron skillet, the bottom of the skillet began to smoke from underneath set with a temperature of 3.5. I noticed the extreme heat coming from the largest eye and attempted to turn it off with no response from the stove to reduce the heat even though the stove read H5 which means a warm status. The heat was so extreme that the other eyes started to read as H5 and they werent even on. The extreme heat from the largest eye also prompted the microwave vent to come on by itself. My kids and myself started to get nervous and tried to power down the stove by turning off the circuit breaker with no response so we had to unplug the stove from the wall. We waited about 5 minutes and attempted to replug the stove and the largest eye came on immediately, flashing red several times, sending out extreme heat so we decided to keep it unplugged. I called LG the next day to find out that a recall was issued in 2012 for my model number. I was completely taken back. The recall stated The burners on the electric ranges can fail to turn off after being switched off or the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers. What else do you need? I asked why I was not notified and they said it was on TV and because I did not register the product, I didnt get notified by mail. Im a working professional mom of three, really! I cant believe they said that. They offered to repair the stove I currently have in my home and offered apologies for the fire in 2009. Is there no recourse or responsibility of the manufacturer for damages that occurred to homeowners before the recall. How can this be right. LG is claiming statute of limitations is 3 years but what about the fact that a recall was not issued until 2012. How was my insurance supposed to know that their product was defective when there was no recall in place. How is the consumer supposed to be protected in a case like this. Im not asking for the 8k that my insurance paid out but at least take responsibility for the deductible I had to pay for your fire hazardous product I placed in my home that nearly killed my kids. How can the statute of limitations be set for 3 years when the defect is not found until the recall is issued? PS: I have documentation of everything.

Purchased refrigerator in October to be delivered to our home that was still in the build process. hhgregg held fridge for us until Nov.22, when it was delivered. $3600.00 later, I could take the thing and run a truck over it. 2 weeks ago, my husband came and got me from another room to show me the control panel on the fridge... it read..... R & DH. No clue what either meant, got the manual, lo and behold manual is in every language, but not one thing referring to the codes on the control panel. Left with one option - call the 800#.. Now that means speaking with someone in God knows where, who cant stop apologizing long enough for you to say what you need.... She informs me that we (my husband, who is 72 and myself who is 67) need to PULL the from the wall, unplug it and let it sit {like rebooting a computer}. Then plug it back in and it will be fine.... She failed to tell us that we would have to do this on the average of twice a day, every day!Contacted hhgregg. Oh we had 30 days for return, too bad!!!! Called LG, when the foreign person answered, I demanded to speak to a supervisor who spoke and understood ENGLISH, she supplied. She said that there was a company who would come to fix it.... She contacted them. They happened to be the ONLY COMPANY WITHIN A 75 MILE RADIUS THAT WORKS ON LG!!!!! Now, how lucky are we????? NOT.Company called, sent a young kid out to access the fridge. Lo and behold, I needed a part that would actually defrost the fridge. The one in there was not working. He ordered the part. In the middle of all of this, my husband had to have surgery. They called me to schedule the appointment and unfortunately I had to call them to come later in the day, I had to get my husband to the surgeons office for an emergency. Called the other kid repairman and he said he would make me the last visit. We got home around 1PM in the afternoon, called him and he said to me, oh I forgot I had another client and I wont be there today, they dont allow us much for gas money. I was furious.... I said to him, this is your job..... I had an emergency and he said, well you are the reason I didnt make it there today. I could have gone through the phone after him.... He then said I would have to contact the office to reschedule.. He had my part on his truck!!!!!!!!!!!!!! I decided to call LG and let them handle it. The gal said she would find someone who could come out and fix the unit... She didnt bother to say that she would not be in touch until the next week. In the meantime, we are still unplugging and replugging... and get angrier by the minute. I finally called LG to find out what happened. Oh the dept that handles that take 3-5 business days to locate someone. I ask her, suppose I had gone on vacation and this happened, I would have lost all my food. Yes you would and it was your responsibility. LG will not reimburse. I am not proud of my profanity at this point, but it was well deserved. LG had me between a rock and hard place. I called the owner of the company that first came out... {let me add this, the owner of the company called me and apologized for the kid that gave me the attitude and said he was no longer working for them, that is not how he treats his customers}. When I spoke to him, he was gracious and said he would be out on Thursday to fix the fridge. He came, apologizing once again, put the part in the fridge, after showing us the frost that was built up on the back of the bottom freezer. Said to us that if this does not work, then we have more serious problems. NOT EVEN 12 HRS AND IT WAS BACK DOING THE SAME DAMN THING. I am so angry, so frustrated..... Of course it happened on Friday so nothing was open until today.... I have posted this review here, next Consumer Protection agency, LG and then hhgregg... Busy morning for this frustrated and angry consumer!

Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. Its still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

We noticed water in the tray (leaking from bottom of the washer) in the very first week. Tech call within a week! Not a happy start. Water leaked few months later. Now we see water leak almost every wash. Technician came out and confirmed no leak after running few wash cycles. Fingers crossed... We had to call the technician once for a different issue also. I never had such issues in my previous washer (front load -- not LG) which we used for about 10 years. Also I have a feeling that this machine is using lot more water than my previous one and wash cycles are longer.

I bought a top loading LG washer from Home Depot in March 2016. By October 2016 it was smelling like mold & mildew. I did everything I was suppose to: use washer cleaner in it and run cleaner cycle once a month, it continued to get worse. I contacted LG Customer Service & Tech Support in December 2016, they scheduled a repairman to come out. He put cleaner in it & ran a cycle, and confirmed the smell. I called a week later, complained again. They sent repairmen out 5 times over the next 3 months who each did the same thing and confirmed the washer stinks, at this it reeks, and each time they said it was unrepairable. But, LG would not deem it unrepairable over the phone on Tech Support with the repairman and this is the only way you can get a new washer. Two different repair services were coming out at this point and both refused LG request after multiple visits to my house. So 3.5 months later I had wasted 5 work days waiting on repairmen time windows of 5 to 6 hours to come to my house, pour cleaner in my washer (which I am a very competent, college-educated person who can pour cleaner in a washer and press a button) & then have both repair companies tell me they will no longer waste their time coming to my house. I also has a plumber come out and inspect my lines and hookups ($114.00) cost to me and tell me the smell was definitely coming from washer. Now, LG says nothing else they can do!! I was sold a lemon, had it less than six months, and started having issues. LG is the worse company I have ever dealt with. They make you jump through hoops like a circus dog and beat you down hoping you will just give up. This company needs to be held accountable for their non-actions. Please do not buy LG products!

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better. I’m going to buy a new machine and I will trailer this thing around as a lemon! LG Products and customer service are a joke! DO NOT BUY THEIR PRODUCTS!!! I also had a refrigerator that sat in my living room for 2 months because I couldn’t find a repairman to even come work on it and then LG sent out one of their people only to have him tell me it was a known issue and they had to replace the compressor under warranty after they tried to get me to pay for it first!!! I DO NOT RECOMMEND THEIR PRODUCTS TO ANYONE!! MONEY PITS!!!

I purchased this LG Top Load washing machine 2 years ago from Best Buy Monterey County Calif. Marina location. It cost around $1,500. Since owning it I have had nothing but major problems. Constant repairs. Every component has been replaced. Today July 3rd, 2016 the machine gave me ERR codes and stopped working. Also the garage smells like burning rubber and the spinning was slow and the machine was struggling. Tuesday the 5th Best Buy is scheduled once again to repair this machine. This will be the 6th repair. What makes me mad is that I had a Samsung Front Loader that was like new that I gave to the delivery man from Best Buy. Now I have a hunk of metal junk. Would never recommend anything from LG.

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

We bought a new LG kitchen pkg when we built our home. We have had nothing but trouble with our stove and LG has not stepped up to make it safe. One burner has gone out numerous times pushing propane in our home. Weve spent hours on this issue and now the one burner doesnt work. Very disappointed in this stove and LG as a company.

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

I have purchased a single door fridge from R.K. distributors on 24.08.2014. My fridge is doing different type of noise which is unavoidable. I contact to helpline & they told me that if there is no fault in your fridge you have to pay technician visit charge either your fridge is in warranty. They also told that your fridge is required 220 volts constantly but at the top of your product there is a sticker indicating the voltage range 135-290. I got a number from your service centre of Ms. ** contact no. is ** who talked with me very rudely. Your area manager is well behaved. I cannot understand that if my fridge is under warranty and having no fault why you are demanding service charge for the visit?

First review I have ever written but due to the inferior product this company has produced I feel it is absolutely necessary. We purchased this LG Top Loading Washer Model WT5070CW in Sept. 2014 after losing our Kenmore in a house fire. This machine sprung a leak and flooded our house wrecking our new engineered floor. The 5 yr. extended warranty was purchased but that only helps with the repair bill. Home Depot tried to go to bat for us to get our insurance deductible back but no luck. When the repairman came out he said it was one cap that had come unglued and per a call to his superiors he was told to simply glue the cap back on. This was their big fix. First of all, why in the world is there only a glued on cap between the consumer and another very expensive flooded floor repair?! When the insurance company tried to work with them they said they doubted that is even what caused the problem... Really! Im taking this lousy company to small claims but doubt it will do any good. I think what caused the cap to come off is the amount of shaking and rattling this washer goes through during spin cycles! Like all stated before me, dont buy any of their products - absolute garbage! And shame on Home Depot and other companies for continuing to sell their sub-par products!

LG WASHER WT5001CW SERIAL 006KWWZ00297 - We purchased this EXPENSIVE washer in December 2010 before my auto accident and I had a great job. We loved it while it was working properly!!!! Now 4 1/2 years later, I am disabled and my wife of 32 years left. I live on very little thru no fault of my own and now this washer has been down for 5 weeks. Approx a year ago, we started having trouble with excessive vibration thru all cycles. This machine does not have an agitator and is a top load wave force washer. We called LG and found out it was under recall. LG sent techs out and changed out the main computer board free of charge. We noticed that the cycles got longer and we still had a vibration although it was better. We were told that it would get better over time. It did not so we just lived with it. Then 5 weeks ago my daughter came to wash clothes for me. During a rinse cycle, it sounded like the world came to an end. Upon inspection, the entire pulsator assy. came apart (bottom plate, center cap and center bolt) and hit the glass top. After dealing with LG multiple times, finally, a tech was sent out. It was the same guy who had previously change out the computer board. He got on the phone with his company and scheduled a repair tech. A week later, he shows up wanting an upfront payment (NOT!!!!!) so he left. I called LG. Now they say there is no record of our contacting them. I have begged these folks for help. Finally I got a number of an authorized LG repair person locally. Now it seems that the main bearing has gone out and most likely for what its gonna cost to fix this washer is over half what I paid for it - SERIOUSLY????????? The machine is 4 1/2 years old and if this is what service and longevity LG products now have, then I have bought my last one - I can go back to a brand new standard washer for what it will cost to fix this thing. SHAME ON YOU LG!!!!! I understand all things can break down, but your customer service is now CRAP.

Purchased the DLE8000V dryer and the WM8000H. A washer in Graphite, great in the store with bright lights, cannot read the front of machines to set the dial, lights around the dial make it harder. Dryer lint filter need to scrape lint off.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

I had a great older dryer... No problems ever and I bought it used! Decided to upgrade to a LG efficiency dryer not expecting it to stop working after a year and a half... But of course after the warranty expired, it stops working 4 months later... After I have somebody come figure out the problem, it will probably cost 200.00... So disappointed in LG products... I feel nothing is ever made right anymore... Made cheaply so youre forced to spend more money on repairs and services...

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

I bought an LG dishwasher based on the positive reviews, however, 18 months in, it quit and the faulty part is not covered under any warranty. So my $700 dishwasher (got it on sale so that was good) is now a $1200 dishwasher. Its large and cool, but in my opinion not worth $1200. LG knows this part fails, the repair tech showed us how the panel fails due to the heat and moisture that gets in it, and the replacement part has an epoxy coating that keeps it from doing that. But instead of recalling and replacing the part they KNOW will fail, they make you get the repair BY A LICENSED LG REPAIR PERSON ONLY, and pay for it. Pretty shoddy workmanship and poor customer service. We will NEVER buy ANY LG product again.

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

I bought an LG bottom freezer fridge. I immediately noticed a high pitched whine noise whenever the compressor was running. LG gave me a big runaround but finally sent a tech to check it out. They gave a deposition that it was a normalnoise. All I know is that you can hear it all through the house and is extremely annoying. Potential purchasers be warned. If you dont like a noise that goes through your head like a spike, stay away from LG.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

I think that LG refrigerators are the Bomb! I have had my refrigerator for 10 years without any problems. I have plenty of room to store fresh veggies and deli meats. Plus I have two drawers for freezer items. One of the drawers, the middle freezer drawer, I can put things in, like cakes or pies that need to be kept in a freezer part. Plus the bottom has two sections for other meat items that need to stay in a freezer part.

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldnt even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

Have had no problems with my LG Washer and Dryer that I purchased 1/2017. I am 5 ft. 7 1/2 inches tall and it is still hard to get all the clothes out of the washer as tub is so deep. Other then that, I have been well satisfied.

We bought this range Model LRE3083ST at HHGregg in Sept of last year. So far it has one failed control panel and today after it was replaced a few months ago I awoke to the same issue. I unplugged it and plugged it in again and nothing shows up. The buttons do not work nor does anything else. This will be the second call on this range. I am not happy right now because I have been on hold for 1 hour and 46 minutes after speaking to someone who told me the same company cannot come out until the 26th. It is the 21st. I dont believe I should be without the range for that long. It is their product. They need to get back out to fix it or I want a new range.

The washing machine has a large tub with no agitator that can do huge loads and can be opened during cycle if needed unlike front loaders, so far so good. I have the matching dryer and find the lint trap lets lint through so I hope that is helpful as well.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

I actually have had good experiences with LG products and have always thought the brand is not only dependable but is just as contemporary as other much higher price. Also the features are good and innovative that seems to be getting even better all time. It was kinda wide and for being so wide I thought it couldve had more compartments. Just me but, I dont like that some foods are not separated from other because of smells and foods that are more pungent or eaten more quickly. Overall it was a good refrigerator for eight years that I owned and used it. For one thing the barrier that keeps condiments and such from falling out when the refrigerator was opened. When I cleaned it the compartments were easy to remove and easy to put back in. I only had to replace a couple of bulbs as far as any maintenance is concerned. Very dependable I would say. I sold the refrigerator after having it for the few years. I mentioned to a friend who bought it for his daughter and as far as I know she is still using it.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

LG provides horrible service. No one should buy their products. They really dont care. They are only interested in collecting money. Horrible service. Its been 3 days I am trying to get in touch with them for the repair of my fridge but no response from their end. I called on 18001809999 then they gave me another number 9821405751 but still no response. Buy at your own risk LG products. I guess they are trying to lose all their customers by doing like this.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

Extremely unhappy is a understatement! Started rusting after a couple of years surrounding the bleach dispenser and now at just 5 years old it is continuing to rust around the entire washer to the soap dispenser. Ive never seen anything like this happen ever in any washer Ive previously owned. Not every cycle washes correctly! I would call it a manufacturers defect but LG does not see it that way! After this experience I will never purchase another LG product again!

LG has met my initial expectations. The best thing about the LG refrigerator was that it was cheap. I mean I had got the thing for like a 100 bucks or something. It was the best choice I ever made. The worst thing about the LG refrigerator was that I had to reset the power switch every time there was a power cut or something in the neighborhood.

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

I bought this WT110CW washing machine at Sears and paid $722.24 including R.I. tax, in December 22, 2014. It is now May 23, 2015. I get a error code E6 that clutch is BAD, unplug machine and call service! I now see the same piece of ** is on sale at Home Depot for $576!! NEVER AGAIN A L/G PRODUCT, when the rating for them was excellent!!

I purchased my washer in 2007 and have been pleased with using it. I am now getting a TE error and I cannot get anyone out that will fix it. I called 2 services and both of them will not even come out to work on it. I had another man come out today and said I need a mother board and he told me they no longer make them??? He said it could be the Thermistor and the part cost $40. Funny, I went online and the cost is $7.00. I have taken the machine apart myself and I am willing to put in my own thermistor but I cannot locate it or find someone at LG to help me. I have been told its in the front which I cannot reach and also told its on the top??? No one will even guarantee they can fix it. LG wants $125 just to come out and service it and there is no guarantee they will fix it. Never again will I purchase a LG.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

LG Refrigerator model number LFXS30766S/02 - Retail Cost $3,799. topped working on 6/11/2017. It was Purchased on 7/9/2015. The unit was only 23 Months old. Compressor is Defective and there seem to be another issue with it. As an Engineer, I tested the Refrigerator myself and determined Compressor has completely failed. I called LG Service department to let them know that the Compressor is bad and it needs to be replaced. The Compressor is under 10 Year warranty. I was notified that a technician needed to come out and verify this. I was given 2 options: 1. I needed to pay Approximately $345 (I do not remember the exact amount, but it was this high) to come out just to look at it and fix the issue, but this will be a one-shot deal. Or Option 2. $459 to come out and verify, Fix the issue and then have it covered again under warranty for another year.I do not understand why I need to pay these amounts for something that is covered in warranty. Especially when I am reading all over the internet that this particular Compressor, Ice trays and circuit boards are Failing at an extremely high rate. I ended up having to pay $459 to have a technician come out to say that I was correct and they needed to order a new one. Its now 3 Months later and I do not have a refrigerator. We have given up on LG. Never again. Pass the word around. Do not wait on them to do the right thing. We ended up purchasing a Kenmore Refrigerator for the family. For the cost we paid for the LG, you would expect a quality product. But it seems like LG is using the US Market as a dumping ground for their defective items.

This washing machine is now 3 years old. From the beginning my wife complained that it does not get the clothes as clean as our old machine, with agitator, did. Every time you wash a small load sooner or later the machine stops, often two or three times, because the load has become unbalanced. If you do not use extra rinse the clothes come out smelling soapy. This is the worst washing machine I have ever owned and I am pushing 70.

After 5 years of normal use, the oven in my LG LRE30955ST electric range stopped working (cut off during use). I paid the LG technician $260 in March 2013 to fix it. After 1 month, it started to malfunction, but the malfunction was sporadic. Two months after the repair, the oven started running up to maximum temperature during use and burning whatever was in the oven. I called LG and they sent out the same technician. He changed all control boards and relay boards. He tested the oven and said it now works. I tried to use the oven a couple of days later and it would not turn on. I did a reset. This happened a few times so I did not trust to use the oven. Then on July 4th, I cooked ribs on the grill and turned the oven to warm to keep the ribs warm. The oven ran out of control, but I discovered the smoking oven before the ribs were ruined. I called LG and they argued with me for 1 hour before agreeing to send a technician out to look at the problem. They wanted to troubleshoot it over the phone... You know, the normal BS... is it plugged in, are the oven racks properly placed, did you turn it on properly, etc. The kind of things that makes you angry. LG has a recall on this model, but they say my problem is not related to the recall. They will have to charge me again for fixing the problem. Anyway, long story short... dont buy LG appliances. They are poorly designed and they are poorly supported. The tech is coming out again, but I doubt that it will be properly fixed. I expect that I will toss my 5-year-old, $1,500 range in the trash and buy a different brand.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

I heard that LG refrigerators were okay, but since buying my own LG I heard the opposite. I’ve been fighting with LG since February the 28th to make my fridge stop making noise. It sounded like it was rattling. It was very loud. Also, the wait times to get through to LG sometimes are ridiculous. But their customer service people are good. They’ve had four different people come out, and the latest one was yesterday. My fridge is temporarily fixed, but yesterday the guy said, “Oh, yeah, the problem is you need a new compressor.” And three other people before him never figured that one out. The guy who came yesterday adjusted the feet on the fridge and said, “If this doesn’t fix it, we’ll put a new compressor.” But so far, it’s okay. I’m gonna give it a couple of weeks.

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

Our $3000.00 LG refrigerator (lfxc24726s/02) started having problems just after the warranty expired in January 2017 and between waiting 3 months for parts then another two weeks because part replaced did not work and a day later the door is now leaking water. Called LG to voice our concerns with their quality and mentioning I have all LG appliances in the kitchen they dont really care. If you are in the market for a refrigerator avoid LG all together. Many more choices and better quality at this price range!

Ive not had the problems with mold that others have experienced and the clothes are clean like they are suppose to be after washing. The problem is after paying a minimum of $1000.00 on this washer I expect it to last. I wash 3 loads a week and after 5 years the washer is extremely loud that it sounds like a plane is about to take off or land in my laundry room. The repair guy says the bearings need to be replaced and with all the parts and labor it is not worth it!

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

LG dryer electrical connection holder - The screws were torqued so hard I could not loosen them without using a nut driver crescent wrench and channel locks. Then, of course, the holder broke. Now all I want is a one time courtesy replacement of the part and was told its my problem because I chose to change the plug. Of course, the LG video on changing the part makes it look like a 6 years old could do it.

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

I am the same person who reported a problem with a Magic Chef under-the-counter microwave that gave up the ghost after 3 years. I had purchased the Magic Chef microwave oven and an LG Electric Range (LSB5682SW/SB/S) at the same time from Home Depot. Now, the LG Electric Range has a malfunction with an oven sensor. I went to an appliance parts department for a replacement, only to be told they couldnt sell me one because LG will not allow anyone other than their service people to install it. I checked online and the price is $19.35. After I removed the rear cover plate, the sensor, held on with two screws, took me a couple of minutes to remove.My complaint is twofold. First, what right does LG have telling the home handyman he cant fix his own property after a warranty runs out? Second, why do these more expensive items fall apart shortly after the warranty expires? Mostly, why arent these companies held responsible until someone with some authority gets involved?After posting this rant, there is a box to tick asking if I want an attorney to contact me about my complaint. I thank Consumer Affairs for offering me that option, but it would be cheaper to buy a new appliance and thats the problem. LG, Magic Chef, and other appliance companies know this and are counting on it. New technology? Another money-maker for the greedy companies. The one thing I am glad I didnt do was to purchase the two-year extended warranty. Both appliances failed a few days after the warranty expired. Consumer, beware.

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

Bought an LG fridge from the box store. First one delivered had damage on the door. Delivery driver called and a replacement arrived within 2 weeks. Started having problems and called LG, after 3 LG repairman deemed it unrepairable, LG suddenly claimed it was damaged during shipping! My next step is litigation! DO NOT BUY LG, THEY DONT HONOR THEIR WARRANTY!

I purchased an LG dishwasher 2 months ago and I keep getting car for codes 3 different ones. Service man came out. Said machine is junk. Should be replaced. So LG in the Philippines sends out a 2nd repair company and he cant figured it out so he ordered 3 different parts... And broke my tiles in my kitchen and said if 2 service people come out and cannot figure it out theyll replace the dishwasher. I have sent several messages to a lady named Heather in Alabama who has stopped emailing me back. And all return calls have stopped although I call every day. Been dealing with LG warranty dept for 3 weeks every day... Leaving messages and emails and my problem is still unresolved. I would never recommend any LG product ever.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

I love LG Refrigerators. It is ten years old and looks new. Really nice for a two-person family but it just needs a little more space in the freezer.

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

My refrigerator is not producing ice or water through the door. I contacted someone named Kent and he assured me someone would contact me to resolve this problem. No one has. Im so angry. This item was 2500.00. What a piece of junk. I have had a private plumber in to fix leaks on the fridge. Its only 4 1/2 years old. I would never buy anything by LG Again. The customer service is inadequate, as well as the product.

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.