The ice maker began leaking soon after we purchased our LG refrigerator. The company sent out a repairman, who replaced the ice maker, but said that because of a design flaw, it would leak again. Sure enough, a couple of months later, it began leaking again. The repairman stated that LG knows about this flaw, but refuses to correct it. They give customers like me the runaround, hoping we will give up. I would not recommend an LG product to anyone as I am extremely dissatisfied.

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

My LG refrigerator started making a different sound about 3 months ago. Now, my LG refrigerators compressor died at 3.5 years old, with all of the contents spoiled and lost. Its been going on 2 weeks to get LGs attention on this matter. This is so un-American to have a refrigerator manufacturer NOT back up their product! Model LFXS27466S. My service technician is all ready to repair it, but processing the authorization letter from LG is stagnant. It appears that obstructing progress with excuses is common from LG, making consumers so frustrated that they give up.My refrigerator is not one of the 60 models mentioned in the class action lawsuit settlement regarding LGs refrigerator issues, but it suffered the same demise. Paul, my service technician mentioned that LGs faulty design causes undue and uneven pressures inside the split-coil system that ultimately ruins the compressor prematurely. $650 labor, $325 parts, $400 in lost/spoiled food from fridge and freezer. Still waiting for a repair. Very disappointed in LG refrigerators, their repair process and support.

LG 7600 top loader does not have the capacity to really get clothes clean. As it drains it leaves a scum which gets left on clothes. In my 45 years I have never had such a poor performing machine. My husbands jeans were dirty and mucky from working out doors. I ran it on the best setting I could find. I took them out and put them in the dryer. There was so much sand and dirt in the filter and the bottom of the dryer. I knew the washer had not even came close to getting them clean. Because it has no agitator, the clothes are only bathed in water so really dirty ones dont come clean. Oh how I wish I had my money back on this machine.

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

I have had many problems with the compressor and main board on my fridge within a span of three weeks. The technician came to service it multiple times, replacing the compressor twice, the refrigerant three times, and the mainboard twice. It broke for the third time yesterday and is not cooling again. Apart from the inconvenience of not having a fridge, Ive had to throw away groceries multiple times. Customer service wants to send the same technician out to replace all those parts a third time. I refused because there is no guarantee it will function properly for more than a week, bringing me more inconvenience with the holidays approaching. Customer service only offered me this solution and would not budge on my refusal to pay for the past labor. I will buy another fridge and never will recommend or consider an LG appliance again in the future.

I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the oe code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!

LG LFX25978SW Refrigerator - Delivery day: The shelving was taped too tight. One of the shelves was bent. I placed it out in the sun to warm it up until we could just about bend it back so it was almost straight. The “glide and slide” got stuck unless you pulled or pushed it perfectly straight in or out or the refrigerator. The ice gets stuck together in the bin so we have to open the freezer door, open the icemaker door and bang on the ice container to loosen the ice. I spoke to LG but they did not offer a solution. The freezer bin did not sit in the freezer correctly and it sounded like a train going down the track when the freezer was pulled open or closed. When the replacement bin was ordered, the bin was on backorder and took almost one month to arrive.Eight months later, the ice dispenser switch in the freezer door gets stuck and you have to bang on it to get it to stop dispensing ice. The dispenser drip tray fits very tight and is difficult to remove. I am sure it will break soon when we remove it for cleaning. The left door mullion scratches against the right door and at times it gets stuck open so it hits the right side door when closing the door. This mullion issue was confirmed by LG. The local repair shop order replacement parts but of course, they are on backorder.The right side door tends not to close with a push if you have milk or soda in the door. I guess it’s a bit too heavy for the door to glide closed. I read about this in another review. Another item to note is the six month water filters are very expensive. I can buy a five year water filter for the price of one six month filter. I will go back to using the filter plug and switch to the external filter. I paid almost $2,000 for this refrigerator and I expected better quality than what I have seen to date. It will be tough for me to purchase any other items from LG. So right now, I sit and wait for my backordered parts to arrive.

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

Updated on 05/19/2019: April 29 was my first review. TOMORROW will DAY 35 without our LG refrigerator. No tech licensed at first with dealing with LG then they offered an in store credit but sent file to Assurance and they sent a tech. Had to wait on parts. LG would not RUSH them. Finally parts in. Had to make appt. Replacing compressor, main PC and therm. $1,100.00. I paid $1,500.00 for fridge. Thursday after approximately 4 hours with service repairman it is finally fixed. Today the fridge is WARM Inside. ITS BROKEN ALREADY. ALL I WANTED WAS A NEW FRIDGE. ITS DAY 35 TOMORROW!!!! PEOPLE should get to see all of the review replies I have done with LG. Not just the first one. I have 8 pages of notes of phone calls on this fridge. How many weeks is a acceptable to wait. I just wanted an in store credit....Updated on 05/02/2019: April 30 posted complaint with lack of service on my refrigerator. April 30 LG quickly responded asking for my telephone number. May 1 I responded. THEN nobody phones. This is now day 18 and no fridge. Please give me an in store credit and perhaps a FREE 4 year extended warranty to make things right. I offered a repairman’s name to you but no you didnt have a contract with him. Yet you did not have any licensed tech for a compressor.Original Review: We are now at day 14 without a fridge. LG doesnt care. Days went by before they said they didnt have e a licensed tech for compressor. More days went by before given an approval number for in store credit then, I was told Assurance Solution Insurance co would take file now. They then decide there is a repair man to diagnose it. Fridge stinks and still waiting to hear what is to be done. Totally UNACCEPTABLE. Should have been looked after within 2 to 3 days. Its a fridge not a microwave.

In May 2016, we purchased an LG set of kitchen appliances through Costco. We have had nothing but trouble with all of these appliances. The most egregious is the refrigerator. The compressor failed in March, 2019 (note, the fridge was less than 3 years old). According to our user manual, the warranty for the compressor was for 5 years parts but we would have to pay for labor. We contacted the number in the booklet for warranty service using the number listed for using the Smart Diagnosis service. After a very long round-robin of talking to one person after another, I finally was put through to a Smart Diagnosis technician. After many attempts to use the smart phone smart diagnosis, the tech said that it wasnt working (no surprise there. Has it ever worked on any LG appliance?)I finally called a local servicer who sent out a technician. He diagnosed the failed compressor and said he would obtain the part for us per warranty but we would have to pay the labor ($855.00) ourselves as it was not covered under the warranty. The serviceman was very negative about LG and even suggested we would be better off just buying a new refrigerator from another manufacturer. We decided to repair this one so he ordered the part and said he would call when it was in.In the meantime, my husband is researching LG appliances and discovers that LG extended the warranty to include the compressor part AND the labor for the first 5 years of the appliance. We were never notified by LG that a change was made to the warranty. When the repairman called with the part, we had him go ahead and install it. We had been without a refrigerator for a week by that time.We then called LG to attempt to get the $855 back from LG that we paid for the labor. I thought this would be easy. HAH. It is now two months later. I have talked with many different people, sent documentation twice, and all I am told is the reimbursement is under review... Thank goodness we purchased the refrigerator through Costco because the Costco Concierge service has been a great help by contacting LG directly for me. So far, LG is stalling them as well. I will post again if I ever see my $855 again. In the meantime, please do yourself a favor and NEVER buy any LG appliance!!

I bought an LG LDF5545ST Dishwasher on March 26, 2017 from Lowes. Within a month the dishwasher started to smell so bad we thought there might be a mouse or something in it rotting. The dishes also were not coming clean or getting dried fully no matter what we did. I called LG and did everything they told me to try and it did NOT work. Do NOT buy this dishwasher, I am trying to get them to take it back, they are saying its been too long but I am going to do everything I can because this is disgusting, I cant even tell you how bad the smell is. Im going to schedule a maintenance person to come when the smell is at its worst.

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

Every time I use my LG Wave Force supposedly “self balancing” washing machine it takes multiple hours to finish one load unless I am constantly readjusting the clothes to keep it balanced evenly. It doesn’t seem to matter if the load is big, medium or small in size. The result is still the same. The clothes do not seem to come out clean and the machine takes forever to finish a load. I spent a lot more than I had expected for this washing machine because of the great reviews that I read about it and have been highly dissatisfied since I purchased this piece of junk. I will never buy an LG washing machine ever again and I am writing this review to help others save their money to put towards their hard earned money towards a washing machine that’s well worth the big purchase. Clearly this one was a huge purchasing mistake. I HATE this machine!!!As if doing laundry wasn’t enough of a chore, babysitting this machine and CONSTANTLY readjusting the clothes is a busy woman’s nightmare!!! I’ve talked to many people and the consensus is the people love their washer if they purchased a Speed Queen. I’ll be looking into that type of washer soon. I would’ve thrown the LG washer out my second floor window by now if I could!!

LG has a good reputation, has stylish fridges that work well and last a long time. LG has definitely met my initial expectations. When I do finally purchase another fridge it will most likely be LG as well. Spacious, keeps items cold, never had an issue with it not working or things getting hot. Very good refrigerator that I expect to last a long time. I would like more door shelves and more drawers though. Very rarely it will get TOO cold and slightly freeze certain items, but that has only happened a couple times. 10 out of 10 even with that one tiny minute issues. Would recommend.

We upgraded to LG appliances 7 years ago. The Linear Compressor just stopped working. LG will provide a replacement Linear Compressor but will not cover the $600 cost for labor or the $350 for the refrigerated food spoilage. LG is aware they sold, and continue to sell, these refrigerators with Linear Compressors that fail after a few short years after purchase. If you are considering purchasing any LG products, think again and spend your hard earned money on a reputable brand. Do your research. I am so upset and disgusted.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

I have a front-load washer that has made me and my family very sick. Before I bought the front-load washer, I called LG customer service to get details on how to not have smell/mold problems in my machine. I was very diligent in cleaning it. I cleaned around the rubber area in the door, I drained the old water, cleaned the filter, cleaned inside the soap area and the took the soap dispenser out and cleaned that too, as well as running the tub clean cycle - using afresh, running it with bleach, running it with vinegar, leaving the door open, using HE soap, etc. I called LG to see what they could do because the smell was in my clean clothes. An LG tech came out to look at the machine regarding the smell and found that I did everything humanly possible to keep it clean. He called LG and they told him to take the tub to a car wash and spray it down (ridiculous).The tech went further, because he knew this would do nothing, and got approval to replace some parts (the back part of the tub had been discontinued???). In cleaning the machine, I watched as black mold and bacteria came out of the hoses and it was on the back of the tub. I took this information to the corporate level and I was told immediately that it was maintenance. I was shocked as to how Tish could tell me that it was my fault immediately without talking to the tech. It was only after I told her that the tech said that it was going to come back again, that she called him. After being left on hold for 15 mins., she got back on the phone and said that she spoke to the tech, his manager, and her manager, and that they were going to review my case.Well 1 week later I called back; Tish told me that they werent going to do anything. She said after talking to their legal department they decided that it was a maintenance issue. They said I misused the washing machine...HUH?? I have had allergic conjunctivitis so bad that my eye doctor and my specialist have told me to go 2 hrs. away to UVA because after 2-3 years of misery and steroid eye drops, dermatologist testing, allergy testing and numerous visits to doctors, they dont know what is wrong with me. Funny how now that the tub in my washer has been replaced and many parts steam cleaned, I dont have the zombie look anymore. It is still in the clothes and the sheets that we sleep in, but it has improved. Bottom line, LG corporate is programmed to blame the consumer, even if they have a defective product. They dont stand behind their name at all. BUY A SAMSUNG!!!

We purchased a $2700 LFX33975ST piece of junk in 2014. The first repair for an error code resulted in a non-working fridge for 3 months because the part was on back-order and cost us over $500 to repair. Three months later the freezer is working but the fridge will not cool below 46 degrees. The repair shop spent over 90 minutes on the phone with an LG technician discussing possible solutions. 1 - Replace the main motherboard ($200) plus installation. 2 - Replace the thermistor. The technician did not recommend any of those solutions because there is some underlying issue with ALL of these refrigerators that they are not telling us. I have checked the fan (working), the fuse on the circuit board (good), and the compressor (working). Ultimately, the suggestion from BOTH LG and my repair shop BUY A NEW FRIDGE BUT NOT LG or SAMSUNG.

I had the infamous LG linear compressor failure on a fridge that is only a few years old. Prior to it breaking down, I called and proactively asked for replacement or a permanent fix after hearing of friends and relatives have failure. LG refused and said they would only come out if something was broken because no official recall was done. They are in a class action lawsuit currently over this. We are now waiting A WEEK for a technician to come and $700+ worth of food and groceries gone. Calling the customer service was a nightmare with foreign reps who spent 15 minutes trying to understand my address until I asked to be transferred to a supervisor who had better communication and more fluent in English apparently. Then I was told that they would reimburse me for a mini fridge or fridge rental, later I find out that was a bold faced LIE. It has to be GREATER than 7 days of outage to qualify for this. I was exactly scheduled for repair at 6 days from my phone call, so now they are saying they wont reimburse. In summary - terrible equipment and terrible customer service that is untrustworthy and cannot communicate. Never purchasing LG again.

I agree with the reviewer who wrote that they are scamming you for money. Our fridge broke twice due to the compressor. The first time we paid for repairs $350 in labor. The second time, the repair people said to call LG to get labor covered. I called. First guy took information and said he would call back in an hour after talking to the supervisor. No call 3 hours later so I called again. This person gave me a completely different story and had me do completely different steps including sending in a picture of my receipt of purchase. I did and she said someone would contact me 3-5 business days later. 10 business days later I call to find out the claim had been rejected but theyd be happy to send someone out to fix it with us having to pay for both the compressor and the labor. I told them no thanks. We would be buying a new fridge that was NOT LG.

We have had LG for eighteen years and only one belt broke during that time. Full loads dry with 35 minutes and there are several options for both temperature and time to choose from. Also very quiet.

Seems my problem (compressor & HORRIBLE customer service) is one of MANY complaints about the LG refrigerator. It is junk and the service techs are even worse!!! No one cares and there really is no one to talk to as it seems even the managers and supervisors are deaf tone. The Filipinos are very nice... but NOT HELPFUL at all. It is like they just read from their computer prompt with every statement you make. My question is: WHERE AND HOW DO WE GET A CLASS ACTION LAWSUIT?! $3000 fridge should last more than 3 yrs! I have a small fridge that is 21 yo and has never had a service call and still works! My in laws have a fridge from 1978 that STILL WORKS! Wth?! Junk!!!

The worst purchase ever! We bought it on sale for $2500. The ice maker... the worst ever! We had problems with refrigerator within 3 months! Every major part replaced, including motor and compressor within 14 months. Here we are, 26 months later, and its dead again! We lost over $1,000 worth of food! There should be a lemon law on all products. This product is a LEMON!

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

We purchased a refrigerator from a chain, product arrived to our home in good shape. While install, installers dropped door and smashed ice maker. Had to take fridge back and it took two months to receive new fridge. When new one arrived they had to take doors off. Upon reinstalling the doors the door with ice in it, it was uneven with other door. When we asked about this they said that once ice was in door it would settle. It didn’t. We called store. They said we had to contact manufacturer. We called them and waited to receive a callback. Never received call. We called back and LG told us they would have installers back out to fix refrigerator. Company never showed. Called LG again and never received a callback again. We called back again and was told that company no longer does work for them. They told us that they would send someone else out, never showed. We call but it takes a while to receive calls back. We are now told that it has been too long and we would need to pay someone to come out and fix it. It has never been right since purchase and we can not get the store or the manufacturer to make this right. We continue to just get promises until it has been too long for any help.

We purchased our LG Wave Force top loader model number WT5001CW about 4 1/2 years ago at my local Home Depot for $850. The biggest mistake of our lives. First, the issue with washing blankets, towels etc. The code I think IU or EU pops up and you have to reorganize the blankets and make sure the machine doesnt continue to fill the tub. Sometimes it would take 4 hours to wash my blankets or comforters. Second, the bleach dispenser (I use non-chlorine bleach) seems to always be filled with water. We think the tube is clogged but we are dealing with a more serious issue right now which is my final issue. The third and final issue having dirty clothes come out of my washer after you are supposed to have clean clothes. The delicate cycle does not allow you use to use a lot water so your clothes are not completely covered in water. Then I take out my clothes and find these pieces of dirt and pebbles. Changed all the hoses. Didnt help. Have to shake my clothes of these dirt/pebble pieces then vacuum out my washer to do my next load. We tried to take the bottom plate off and just took off the bolt but the plate is stuck. We did find A LOT of icky stuff on the bolt so we know under the plate is the real issue. Most likely there is build up and needs to be cleaned out. My husband tried to bang it with a mallet to loosen it up and filled it with fabric softer but nothing happens. This washing machine is such a headache and I wish someone would just take it. I dislike it so much. Plus with the recall you cant wash waterproof items, haha. I had the repairman in here about 2 years ago to do what? Not really sure. Please save yourself the headaches and your money. Plus there is a lot plastic components which equals cheap to me.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

Initially I chose LG brand because I like their other appliances such as TV, Washing Machines, etc. When I bought the refrigerator that was the guiding and deciding factor, familiarity. What I like the most about the LG brand is the nice slick look. I like the brand itself in general. My favorite color in most appliances of that nature is stainless steel. I have been satisfied with the look, functioning and features of my LG refrigerator. I like the inside of the refrigerator as much as the outside. I like the design that allow me to pack my food nicely. Everything I need is neatly tucked away in a place that I am pleased and comfortable to reach and store it.

I spent $2,000 on an LG refrigerator in October of 2016. It has not worked since April of 2018. I have made over 30 calls to LG. They have sent 4 technicians out to repair. Each technician has said it is unrepairable and sent necessary paperwork to LG for replacement. I have even submitted a report with the BBB and sent all necessary receipts for fridge and lost food like they requested for replacement and compensation for food lost. LG said they would call back within 5 days and take care of. NOTHING. I have now called 5 times in the last week and even if you get someone to answer - they ask the SAME THING give us your email address so we can send you link to a website to upload your proof of purchase. They NEVER send you an email!! Lies, lies, lies!!! They are crooks!! Their product is junk and their customer service is even worse!! Beware - NEVER buy an LG product!!

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

Ice maker clumps, leaks, water doesnt work. Now it is 29º inside while it is set on 37. Everything is frozen! This refrigerator cost 3k! Of course all of it started 2 months after the warranty expired. I am on the class action lawsuit.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

I had a great older dryer... No problems ever and I bought it used! Decided to upgrade to a LG efficiency dryer not expecting it to stop working after a year and a half... But of course after the warranty expired, it stops working 4 months later... After I have somebody come figure out the problem, it will probably cost 200.00... So disappointed in LG products... I feel nothing is ever made right anymore... Made cheaply so youre forced to spend more money on repairs and services...

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. Its nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesnt stay as cold as I would like but it is very easy to fix.

We bought a beautiful looking top loading LG washer and dryer from Sears in Eureka, California in September 2011 for our second home in Humboldt County. We didnt purchase an extended warranty - although looking back, we should have done so. Because the appliances are installed in a second home (to this date, April 2013), they have been used about 12 times total.Suddenly, during a visit to this second home in mid-February, the dryer quit drying; there was no heat at all. We did the trouble-shooting with LG Customer Service to no avail. Then we contacted Sears to arrange for a repair. We returned to the home at the end of March, and the repairman came to the house. His analysis showed that the heating element needs to be replaced, which he had to order.As the repairman was leaving, he told us that he is about the only one in the area who will tackle fixing LG appliances because they are so poorly made. He mentioned that our washer is probably on a recall list. Sure enough, the washer - Serial Number (WT5001CW) is on the LG recall list. So now, I am attempting to make sure that the only repairman in the whole area who will touch LG appliances is prepared and scheduled to come to our second home when we can schedule ourselves to be there and can fix both appliances!It is hard to believe that these appliances are so poorly made, that they both are broken after having been used a handful of times! They look great but apparently are pieces of crap; and they cost a lot of money. What is the matter with these corporations and their quality control? Do these people really think I will ever buy another LG appliance again? And is it really worth the (certainly temporary) health of their bottom line to continue to sell these shoddy products? And what else do disgruntled customers do? They tell everyone they know about their negative experience with these products. Shame on LG!

The drum spun off its base when in the spin cycle . It was only filled with intimate clothing . It slammed into the inside front panel of the washer with me standing in front of the machine. I called LG and they want proof of purchase..Which we have...Then they will review..then they will decide if it meets criteria for repair....then they will find a service person....then they will schedule an appointment for repair on a washer that they knew was on recall all along! Maybe 5 to 10 days later! I have a family of 6...one trip to the laundry mat is 50.00 to 80.00 depending on blankets with urine etc. In 10 days we will be out the cost of a washer. What kind of help is that! At home depot we paid 1945.00 for the washer and dryer set on 12/08/11. That is the type of customer service you receive from LG for your dollars...so BADDDDD! DONT DO IT!

I chose LG for the brand name, style and price. I love the LG brand. Its always a really good fit for me. Ive never had problems or needed repairs and I havent had to buy any new ones. I like the ice maker and water dispenser and the way the shelves were positioned. It was overall a really nice refrigerator. I love it. I love it. I love it. I wouldnt trade it for nothing in this world. But the drawer could have been easier to maneuver. It sticks sometimes and leaks and is pretty difficult to manage but otherwise its an awesome brand and they should definitely try to work it out.

Three of the four LG appliances that we purchased at almost $6,000.00 for the set, have failed in some way since the delivery in July, 2016. The stove has caused two fires. The Microwave computer display has gone crazy and displays all manner of odd characters blinking or scrolling across the display. It doesnt microwave for the time set so we dont dare trust it to do 20 seconds when it could easily do 6 minutes or more. *See Photos. The Refrigerator began failing a little over a month after we installed it. This is a known issue to LG, as I see many buyers of the LG in-door ice maker refrigerators complaining of the same problem. Leaking water and ice build up in the door jam, forming ice in the door jam and inside the refrigerator, making it impossible to open the left produce drawer as the ice blocks it, or to close the front doors completely as ice builds up. *See Photos. The Dishwasher never worked correctly. The detergent compartment wont open. Not with liquid detergent, not with powder detergent, not EMPTY. The heating element doesnt work as the dishes come out sopping wet, even when I choose Extra Dry as a cycle. The Stove is an EXTREME fire danger. The knobs turn so easily and light the flame automatically on high that me reaching over the stove to grab something has turned a burner on more than once. When we were installing the microwave this happened and our shirt, the cardboard and plastic we had protecting the stove from dust, all caught FIRE. Also our cat walking across the knob, turned it on, burning our cats fur. I can not imagine what would happen with children in the home. We should have to push in the knob and turn it in order to light the flame as a safety precaution. Any slight bump or brush on the knobs turns the burners on high. We have to put tape on the knobs to keep them from being turned on accidentally. I see this is a known issue from the volumes of similar complaints from consumers who have bought the LG gas stove. In my opinion, this should be a Class-Action Lawsuit. I sincerely hope it doesnt require the loss of life or 3rd degree burns in order for LG to recall these stoves and do the right thing. So here we spent nearly $6,000.00 on new appliances even though we are on a fixed Military Disability income. Now we have $6,000.00 worth of paperweights by LG. The Model numbers of our appliances are as follows: LG Dishwasher LDT9965BD, LG Microwave LMHM2237BD, LG Gas Stove LDG4315BD, LG Refrigerator LMXC23746D.Uninstalling these appliances and replacing them with Non-LG, quality appliances that will work and not fail, are a significant difficulty for us with my husband disabled and only me to complete the work. It will require me having to hire and pay someone to uninstall the appliances, move them out to the garage and then install the new appliances.We will never buy LG anything, again. I am waiting for a response from LG. Calls to LG are useless with either overseas Operators saying I am sorry Maam for the inconvenience over and over. Or worse, saying that my issues are all Cosmetic and therefore not covered under manufacturer warranty. Calls to the United States Offices of LG also put me on hold forever and then I get hung up on. I did email LG again today. Costco has been much more responsive and I have been working with them over the last 4 months to get a resolution. I have asked Costco to stop selling LG Appliances in their warehouse and online.

Bought a LG dishwasher in October 2016, due to shipping issues did not get until December, installed myself, first use it took about 6 hours to complete a cycle, and dishes were still dirty, soap dispenser never opened. Called Lowe’s, they told me to call LG, and they would schedule a service call. Well they set up one for 30 days from a lawnmower company? They came, said I had a loose wire, my fault, well before they got very far away dishwasher quit. Well to make a long story short, here it is August 18, and my dishwasher still does not work. LG keeps turning me over to AE service which I dont know who is more useless, every time they schedule someone I get a phone call within a few days of appointment from a service tech that either tells me I am too far away to service, or they no longer service LG due to not being paid, some say they cannot get parts, or get wrong parts. I have been told 3 times by LG service that I was being escalated to a buy back since I have had so many problems, but keep getting the run around. Today I was offered to buy an extended warranty, what a joke. At this rate it will be out of warranty before I ever see a repairman, she agreed, and said that’s a good reason to buy this extended repair warranty. If anyone wants to call me ** I am ready to get people together to contact the Better Business Bureau, if they have had the same issue, someone need to stand up for our consumer rights. I dont even have mine hooked up, gave 15 year old General Electric away, and never had a problem with it, brother in law loves it.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

Special ordered a large LG refrigerator on the recommendation from the salesman from Home Depot. The outside of the refrigerator dents with just the push of your finger. So needless to say looks awful. I bought the extra warranty. I called LG, said warranty is up. As soon as the warranty ran out. We have a frost built up in the freezer. Every 3 months we manually have to take everything out and defrost the freezer. An ice built up under the drawer, snow on everything, cant even close the freezer until this is done. Its only 6 years old. A refrigerator should last longer than this. Flapper between the french doors quit working, so you manually have to close this before you can close the doors. I would never buy this refrigerator again or would recommend to anyone. We paid a lot of $ for this thing.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

Dont buy this refrigerator! 2 months after purchasing the freezer stopped working, the food thawed out, then it randomly started working again. The next month it started making a loud buzzing/drilling noise on and off the entire day. Its so annoying, you dont want to be in the same room! LG said, its in defrost mode, your ice is too full! Took their advice and nothing changed. Home Depot says they cant do anything until its been serviced by LG three times. LG is sending out a tech but even if they fix it Im stuck with a defective product that I still have to pay full price for! I want a partial refund or a replacement but neither will do this, I just have taken another day off of work and continue making the payments! I wish I would have done my research. I now see online that many others have had the same problems with this product. Take my advice, dont waste your $ on this product!

I bought my LG Refrigerator LFX28968ST March 2015 and after 3 years my compressor breaks. A repairman came to my house and charged me $450 in labor to install the new part. LG covered the part but I had to pay the labor. I wasn’t very happy about the situation but I had no other options but to pay. The repair man installed the new compressor and the refrigerator seemed to be cooling. The next day the refrigerator stopped cooling again. I called the repair man and he came back out to my house worked on the refrigerator for about 1 hour 1/2 and told me everything was working properly. The next day refrigerator stopped cooling again. I called the repairman. He came back out to my house for the third time and spent another hour 1 1/2 working on the refrigerator supposedly fixed it. The next day still not cooling. Called the repairman and he told me he was going to refund me all my money and I needed to buy new refrigerator because it is a lemon. I spent $2800 on this refrigerator and it cannot be fixed. I will never buy any LG products again.

We have already had the dishwashers front panel replaced once because of mysterious stains that appeared (off white/greyish color) and now it is happening again. The shape of the stains are very odd and could not be splatter or drips. Is anyone else having this problem? I believe the stains are coming from within the door.... While trying to get a pic of stains, I just noticed my dishwasher leaks too!

We received our new LG top load washing machine at the beginning of Feb. 2016. Mid March (not even two months!). We noticed all dress shirts and golf shirts were coming out with oily spots on them. Contacted Home Depot who directed us to LG. So, we did contact LG since Mar 21st. You cant reach customer service right away; each customer service rep tells you so many different things. Customer service asks you if you are using HE detergent or fabric softener, and then tells you to try tub clean with clean water then with bleach which didnt solve the problem. The technician LG sends tells you it is what youre putting in the washing machine is the problem. One customer service rep tells you once the technician looked at it, it will be escalated to Mgmt. for exchange; another rep tells you it is rejected and asks you more tub clean while your dirty clothes is piling up. The next minute, the rep on the phone tells you that they dont have an updated report from the technician. Terrible machine and service!!! Wrong machine to get!!! Our old machine didnt have this problem!!

Bought LG dishwasher from Home Depot July 2020. Delivered in 9/2020, due to Covid. Tried to make it work in two of our family homes, multiple calls to service techs. Gave me a repair reference number, which eventually revealed that no LG service tech services in our area, and no local repair was found when LG looked for one. I have a new service number now, and twice they have said it will be 7 to 10 days before I know if I will get a refund. It is still under warranty. Stalling is just unbelievable. One time they said the Power Service Team would decide, now it has been given to Defective Returns Department. I do NOT want another one, if no one can service it even with a warranty.I sent an email to their CEO at LG. If I dont get my refund (sent all paperwork 2 times) I am going to ask consumer media TV people to publicly help me. We still dont have any dishwasher, want our money back to purchase a different one from anyone but LG. My situation sounds like one of another persons review.... That worries me that we wont get a fair solution.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

We purchased our LG electric range in 2016 for remodel. It worked great for approximately 3 years & then the heating would not work properly, I have to set the heating at 425 to reach 350 temperature. Of course at this point it is out of warranty. I’ve had a LG service repair man out to fix & he could not figure out what it could be. I paid for his service & it actually worked properly for about 2 weeks then back to low heat. I’ve never had any problems with ovens. We bought all new LG appliances in the black stainless & no problems with them but the electric range is a fail. Will never buy anything LG ever again.

Love the look and most about this bottom freezer model. Problem is ice keeps forming below the bottom freezer. We noticed because it starts a puddle outside of the fridge. This happens about once every couple months that I need to chip out about an inch and a half of ice on the bottom. This is very concerning. Past warranty so need to keep chipping out the ice.

Washer goes out of balance on almost every load. I verified the machine was level and watched the YouTube video on how to properly load a washing machine. I still had problems and contacted the LG support line. They were no help. A class action is required to get LG to resolve this issue. Do NOT buy LG washers

Our LG French door refrigerator stopped cooling as noticed on a Thursday evening. The next day, Friday, early in the morning, I tried to reach the LG call repair centre but I was put on hold. I waited holding the phone to my ear for about 10 minutes. Then I called Corbeil Appliances in Ottawa and I was told that I might have to wait on hold for at least a half hour. This is not acceptable. I did try calling the LG repair centre again throughout the morning but again I was put on hold. Then finally on that same Friday afternoon, someone answered at the LG call repair centre. I was then booked in for service the following Thursday which is about one week of waiting without a refrigerator to cool foods and medicines.This LG repair call centre and service is not acceptable. We have an extended warranty which fortunately was still in effect. The LG service technician was professional and repaired our LG refrigerator. He appreciated our frustration at trying to book an appointment to have our refrigerator repaired. In the future, I dont think I will consider buying another LG product as long as reviews re: booking a service repair, remain negative. I will also recommend to friends that they read the LG repair call centre reviews before they consider purchasing an LG product. Come on, LG product personnel, improve your LG repair call centre customer service!

Bought our LG gas range 2 years ago. Less than 6 months, one knob broke off. I called Best Buy and they said to call LG. LG said I need to purchase knobs. The knobs are expensive. They are made of a plastic and do not have the strength to take the pressure. After swapping knobs, they all eventually cracked. I do not recommend to purchase the oven from LG. Unfortunately, it sounds that they are replacing them to their customers. We were not told that. It is dangerous when you cannot turn off burners. I would like to find metal or a cast metal to replace them. Be careful, this can be dangerous.

Do not buy LG products! I purchased an LG refrigerator LFX21960ST from Home Depot. The refrigerator is only 4 years old and the fan for the freezer has failed. I purchased the extended warranty. I just spoke with the LG customer service organization and what a loser company. It will take 2 days to get service repair and in the meantime, the food in my freezer will be lost. The people I spoke to at LG were completely unconcerned about helping with my repair and made no effort to get service personnel to my house earlier so that I will not lose all the food in my freezer. I will never buy another LG product! Loser company!

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now its frozen. Its a mess. I will never purchase another LG product!

Let me start by saying I will never buy another LG product and will warn others to stay away from this manufacturer. I purchased a French Door Refrigerator Model LFX25978 and after approximately 3 years the compressor failed. Although the refrigerator was under a one year warranty, the compressor had a ten year warranty which is one of the reasons I decided to purchase it so I had a glimmer of hope that this repair would be covered by LG. NOT EVEN CLOSE. After very frustrating discussions with customer service I was told that I would have to have an authorized service center diagnose the problem at a cost of approximately $175 and upon their verification, they would send a compressor directly to my home free of charge but I would have to pay for the repair. My total cost was around $800. When all was said and done. HERE IS THE REAL KICKER. Fast forward just short of another 3 years to now and the compressor failed for the second time. Obviously there is a problem with this part that the company is unwilling to address. When I called to see if the company would make some type of accommodation, I was treated very unprofessionally and they would not offer the slightest relief. NEVER AGAIN. POOR QUALITY COUPLED WITH POOR CUSTOMER SERVICE IS A VERY BAD COMBINATION.

We bought the LG appliance bundle of an oven/range, refrig, microwave and dishwasher and we also bought the front loading washer and dryer. This was one GIANT mistake and I regret buying from LG. Our ice maker was manufactured incorrectly and as a result we had 5 diff repairmen sent out with no solution. Our refrigerator should have been replaced but LG delayed the services and repairs putting us outside of the warranty date. Now our oven went out in less than 5 years and it has to be replaced. I went back through my LG file and remembered all of the problems with trying to get my rebates and that I had to spend more time trying to get it than it was worth. I have since learned that others have issues with their LG refrig and now I am learning about oven issues. Overall, I have learned to never buy LG. I was a believer but have since changed and advise others to avoid LG.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

This microwave is economy and the material easy to clean inside and outside. A great buy in price and looks very well in my kitchen. Cooks very well and easy to use. The one that I have the size is right and was easy to install.

LG microwave dead at 18 months!! I bought an LG kitchen suite. I decided to go with the pricier microwave which looked good and had cool features expecting at least 5 years of function. I bought Model#: LMHM2237ST. It just died one day, no clock, no lights, no power, nothing. Called LG, it is out of warranty period. LG sends me warranty extension offers so frequently for all the appliances but now I understand why. At this point I cannot recommend LG to anyone. Disappointed.

Range I purchased from Warner Stellian is a 5 burner gas range model number LRG3091SW/03. I would not recommend purchasing this particular unit. While I am satisfied with the oven, the stove top is a problem. The unit is less than 2 years old. There are 3 issues. The burners on the stove present a safety issue. If you set a smaller pan on the front burners the pan easily tips and hot liquid spills onto you, the floor or any person (thinking children here!) that happens to be standing at the stove. See image. The 5 knobs for the stove top have all cracked. See image. The oven control panel is electronic. The covering has cracked and is now cracked almost all the way up. See image.The range is normally used once or twice a day for a family of 2 which I consider less than normal range. I contacted the LG company and their reply was basically, Thats too bad since the 1 year warranty is over but you can pay to have it fixed (paraphrased but you get the idea). No mention of the safety issue I reported. I should have contacted the company within the 1 year since these issues started within the first year but I didnt however, I have owned multiple ranges over the years (with much more usage when our family was 5 people) and those have easily lasted 5-10 years without issues. Dont purchase this range!

I have problems with the washing machine timer and the water inlet.

Stopped heating food 1yr. 5mths. Everything else works and acts fine but wont heat anything. Warranty only good for 1yr. Very disappointed with company and this product. Expected much more from LG, especially with the cost of this oven. Many other reviewers have experienced similar problems. I tried to get parts only to find out this microwave has been discontinued. Wow, I wonder why? Life is NOT good with this product. Definitely would not recommend this product and advise to be cautious with any LG microwaves.

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isnt always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and wont release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I cant get a hold of a repairman.

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

LG gas range, purchased July 2015, not sure of the model. Beautiful appliance (hence the 2 stars instead of 1), but some issues: The 2 front burners on the cook top (the ones I use most), dont always want to ignite (have to check visually to make sure). A few months ago, started noticing that the oven would preheat correctly but not hold its temperature, so couldnt rely on it. Started getting F9 Heat Error while attempting to preheat, then the igniter failed entirely and had to be replaced. Cost me a few hundred bucks.Tonight, about an hour after turning the oven off, we heard a *crash* in the kitchen. I ran out to find that the outer glass on the oven door had shattered into a million bits and there was broken glass all over the floor. No one in the kitchen and nothing in the oven. Hours later, Im still hearing cracking and glass falling. This is dangerous. Thankfully it didnt happen while my dog was home alone. Not sure what to do at this point, whether its worth the cost of another repair or if I can even trust it, should I decide to go that way. The range was pricey, and Id hoped to get good and reliable use of it for a long time. Didnt expect to have problems within 3 years, certainly not 2 major problems within a month. Never bought LG before, probably wont again. Pretty disappointed, and wouldnt recommend to others, based on my experience.

LGs 2 year old dishwasher nearly burned my house down then they quietly closed 6 cases I opened with 6 representatives to discuss the matter along with the damage their dangerous equipment caused. On the 6th attempt, I asked the representative if it was normal for the previous 5 cases to automatically be closed without any communications, she confirmed it was very odd and she never saw that happen before (all calls were recorded). Additionally, both racks rusted through after 2 years of use. LG agreed to send replacement racks since it was under warranty but they were never delivered. The LG dishwasher also created water damage under the counter, which resulted in a 6 crack under the counter.The root cause was the result of extremely poor engineering by LG. 1) Poorly designed seal which didnt use common design engineering knowledge, 2) an extremely poorly designed latch design, which places a hole in the latch an inch away from the poorly designed seal. The major safety hazard here is that the hole in the latch provides a direct path to the electrical switches in the door latch assembly. These issues are further discussed below.I originally provided LG with a video showing how their dishwasher shorted and burned at the LG dishwasher door latch switch. I discovered the melted door latch assembly and exposed shorted wires because the dishwasher smelled like it was burning. They clearly have design and quality issues. The risk is too high to ever consider an LG appliance again. I also have a 6 month old LG refrigerator and the compressor is occasionally making loud noises... more quality issues with another LG appliance. I also had the V20 for two years. It was a horrible phone. LG provided infrequent updates. So glad I returned to Samsung with the Note 9 and now the Note 20 Ultra... anyways...Here is the video showing the charred and melted door latch after it nearly burned my house down. I also included a second video to diagnose the issue, since there was no longer power to the unit. **. I bought their control board (potted PCBA) for about $200 and a door latch assembly with the correct switches. After installing the new board and latch assembly, I learned that the dishwasher seal suffered from excessive compression set due to a poor mechanical design by LG. Compression set is when the rubber remains compressed and doesnt return to its original shape. This typically occurs when rubber is compressed at more than 50%. The problem can be easily avoided by limiting seal compression to a maximum of 50%. This is basic design engineering knowledge but apparently, LG failed with that very trivial design requirement.In addition to a poorly designed seal, it turns out that my house almost burned down because of a really, really bad LG latch design where the latch opening created direct access to the electrical switches. This is a major safety hazard because the seal preventing water from leaking is about an inch away from the switches; this creates a direct path from the seal to the switches. Water was leaking through the top of the seal and directly through the latch assembly and into the switches. The distance from the seal to the switches is about 1-2 inches so if it leaks, it can cause a fire. The same issue was going to happen again if I continued using the dishwasher. At this point, its clear there is a safety hazard. I will likely start connecting with class action law firms to take further action, since LG continues to quietly close all cases I opened to discuss the matter.It is incredibly alarming that LG would learn of this information and choose to quietly silent my cases. It seems like LG doesnt care about the safety of their customers since they have not responded to my very troubling concerns. Im sure this will elicit a canned response from LG and a request to settle it privately. However, it is troubling that they wouldnt want to make this issue well-known and have a safety recall. My house almost burned down and they quietly closed 6 cases I opened. LGs behavior is beyond unethical. Its also beyond negligent. It seems like it approaches criminal. I can only imagine what other safety hazards they are covering up.There are so many horrible reviews and stories from so many people about LG. I had a bad experience with them last year, which led to me buying another refrigerator after less than 2 years of having the new refrigerator... which also has problems. At this point, maybe I should notify the major retailers of the need to have a safety recall. They may not care about their customers, but they will care about the cost and brand issues associated with a major safety recall... especially when they tried covering it up.

Fridge broke down November 2019 (compressor Failure). Repairman came and tried to fix by Welding the freakin part to stop an apparent leakage. He was pretty sure he would be back and told us so. Fridge broke down again December 2019, same issue. Repairman came back and couldn’t fix the problem, informed LG that it was unfixable. Spent the next 4 weeks without a fridge due to the disgustingly poor customer service, apparently waiting for email from the repaiman, which I know he sent. It took a solid week of me yelling at them to get some sort of resolution. So much for the 10 yr warranty. Don’t buy LG

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

I purchased an LG Refrigerator from Lowes 2 years ago, and had several minor issues. However, now the compressor is out!!! After 2 years??? This is ridiculous! I kept my old Kenmore fridge and its 10 years old but continues to work without problems. Now, I have to move food from my new fridge to the garage into the old fridge that works all the time! I will never purchase a LG product again. Customer service rep, not very good at helping with getting this resolved either. Basically, you are out of luck and on your own.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

I purchased beautiful black French door/bottom freezer refrigerator LG LFX25950SB July 2007 when I remodeled the kitchen. Started getting FF ERR message in Nov 2010. Called LG, unplugged unit for 6 hours as told, that fixed it for a few months. This problem has continued every few months. Happens more often if house temperature goes above 72 degrees. We live in Florida - it’s always hot. Have contacted LG again. They dont have a clue what theyre talking about. Will contact local service repair person and hope for the best, but after reading all the complaints against LG products, I fear I will end up buying a new frig, but not LG. Will let you know what happens from here.

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

On 10/2008, I purchased an LG LRE30453ST/01 ceramic glass top electric range from Home Depot. On 7/2009, my husband instructed my oldest son to turn on the stove in preparation of us being 5 minutes away. He placed a pot on the stove on the largest eye and set the stove for 3.5 with a little grease inside the pan. My son said that as soon as he did what was instructed and sat down on the couch when he noticed immediate smoke coming from the pot. He looked inside the pan and noticed a ring of fire inside the pan that began to escalate fairly quickly and evacuated himself and my youngest daughter out of the home for their protection. Within five minutes of giving him these instructions we received a call back from him stating that the kitchen was on fire. Fire department came but the fire self-extinguished itself before they were able to take action. The fire caused 8k worth of damage with us paying a 1K deductible. It damaged the cabinets above the stove, the microwave above the stone, and the stove itself which sustained the most damage. The pot was actually not destroyed, but the stove was. The insurance company had no clue how this escalated so quickly so therefore the pot had masked the true natural cause of the fire which was the stove itself. The stove was replaced with the exact same model stove in 2009 and in 4/2014, while I was cooking on the largest eye once again with a cast iron skillet, the bottom of the skillet began to smoke from underneath set with a temperature of 3.5. I noticed the extreme heat coming from the largest eye and attempted to turn it off with no response from the stove to reduce the heat even though the stove read H5 which means a warm status. The heat was so extreme that the other eyes started to read as H5 and they werent even on. The extreme heat from the largest eye also prompted the microwave vent to come on by itself. My kids and myself started to get nervous and tried to power down the stove by turning off the circuit breaker with no response so we had to unplug the stove from the wall. We waited about 5 minutes and attempted to replug the stove and the largest eye came on immediately, flashing red several times, sending out extreme heat so we decided to keep it unplugged. I called LG the next day to find out that a recall was issued in 2012 for my model number. I was completely taken back. The recall stated The burners on the electric ranges can fail to turn off after being switched off or the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers. What else do you need? I asked why I was not notified and they said it was on TV and because I did not register the product, I didnt get notified by mail. Im a working professional mom of three, really! I cant believe they said that. They offered to repair the stove I currently have in my home and offered apologies for the fire in 2009. Is there no recourse or responsibility of the manufacturer for damages that occurred to homeowners before the recall. How can this be right. LG is claiming statute of limitations is 3 years but what about the fact that a recall was not issued until 2012. How was my insurance supposed to know that their product was defective when there was no recall in place. How is the consumer supposed to be protected in a case like this. Im not asking for the 8k that my insurance paid out but at least take responsibility for the deductible I had to pay for your fire hazardous product I placed in my home that nearly killed my kids. How can the statute of limitations be set for 3 years when the defect is not found until the recall is issued? PS: I have documentation of everything.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

My LG washer is awesome. Clothes come out perfect and appear new even after several washes. The different cycles accommodate your every wash need. Tub cleaning cycle is easy and perfect for maintenance. Great product!

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

In the past 4 months I have had 2 of the 4 LG products I own go out or have issues. Attempting to get these products repaired or service which are under warranty is difficult. LG does not have enough service techs to cover their area of service. Which causes for extend wait and service times. Which is fine if one of your devices is a TV. Though I had a fridge go out and for the issue to total get resolved took 3+ weeks, which end with me purchasing a new fridge not made by LG.

LG reached out to get the refrigerator repaired. (It should not have broken so soon.) They need to do some improving with their servicing contacts. Speed up the communications. I will say that their service tech was top notch and the companies follow up with me was better than I expected. My fridge is working fine and it appears that LG tries to give the impression that they care.

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

Bought this washer in August 2014. Within 18 months, the washer started throwing constant error codes. After trying for 6 months to fix the washer using steps outlined by LG, the problem has only gotten worse. LG offered to send a repair service out to fix the washer for nearly $500, which is almost as much as the washer cost. When I mentioned that the problem seems widespread online and that LG was offering no-cost service calls to others experiencing the same problem (it appears to be a consistent and easy fix of replacing the board and stator), they refused to offer the same service and insisted the repair would include a hefty fee. I would rather spend my money on a brand that stands by its products.

Purchased on July 2016. Stopped cooling on June 15th. Seems like after reading other reviews, mine is not so different. Compressor goes out and service call takes 2 1/2 weeks to fix. So LG built a bunch of refrigerators that last only three years. Wow, I have a Kitchen Aid that is still going after 19 years. Let’s see Canada or Korea. Would not buy ever again. Customer service horrible. Said they wanted feedback and haven’t heard a peep from them since.

My 83 year old mother purchased an LG refrigerator about 2 years ago. She’s on a fixed income, so this was a significant purchase for her. I advised her to purchase the extended warranty for peace of mind in case something happened. What a joke. The refrigerator stopped cooling—freezer too. We called the repair number on her extended warranty & were told that the soonest they could get a repair technician out was over 9 days away. Well, not ideal, but we figured we could figure out how to make it work.The tech called to confirm the appointment & informed us he had ordered a new compressor to be shipped to her house because “they go out all the time.” Wow. That inspires confidence in the product. The repair day came and went without a tech showing up. When we called to inquire why the no-show & were rudely told that we were supposed to call when we received the parts. Well we saved the voicemail from the tech and there was NO mention of calling when the parts arrived. So they rescheduled the appointment, and again, the soonest available was a week away. The appointment was supposed to be from 1-5. We confirmed this for the 3 days leading up to the appointment. Yes, they assured us, the tech will be there between 1&5. Guess what? Again, no tech, it’s a Friday and the office closed at 5, so no help.Fed up, I called a local repair company. They were able to schedule an appointment for Monday morning. So I call LG to see if they will at least cover the labor for the repair. I’m told that because I didn’t use their “approved” vendor that they won’t cover the repair. Seriously? Clearly the LG refrigerators have a known issue with the compressor going out, but unless you use their “approved” vendor, you are out of luck. After over 7 hours of calls to LG customer service I was finally able to get ahold of the Executive team. Supposedly the approved vendor will be out tomorrow between 1&5. Yeah, heard that before. Fingers crossed they actually show up this time. One way or another, I will NEVER purchase an LG ANYTHING and I will advise EVERYONE I know to do the same. Worst customer service EVER.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.