We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

I have a 2-1/2 year old LG french door, bottom freezer refrigerator that I purchased from Sears for $3,000. While on vacation, the entire unit stopped cooling. Called Sears to service. Because it was a sealed system issue, LG covered parts but not labor. 4 visits, $480 later, and 4 WEEKS WITHOUT A WORKING REFRIGERATOR, the unit is still not working. The compressor was replaced, the evaporator was replaced, the dryer value was replaced, as well as 2 valve assemblies.I call LG and they tell me I need another repair company to look at it. I pay another $100 for them to tell me they think it needs another compressor which will cost me another $300 and there is no guarantee that will fix the problem. Unit still isnt cooling, freon is low, and you can hear the freon now gurgling loudly through the unit. I have called LG at least a dozen times. Lucky if you can get someone who speaks English that is understandable. My question to them was, will they deem it a lemon and offer me a buyout or replacement if compressor doesnt fix the problem. They cannot give me an answer.So now I paid $3,000 for this refrigerator, close to $600 already in labor charges trying to fix it and it still does not work and LG will continue to allow this nightmare to continue until God knows when. I am wheeling this piece of crap to the curb and cutting my losses which is EXACTLY what LG wants. You win LG! I will post on every social media account everywhere that I can until your company is out of business. We need a class-action lawsuit against LG as well. Any lawyer interested, please contact me. LG MAKES JUNK! THEIR WARRANTIES ARE JUNK! THEIR CUSTOMER SERVICE IS JUNK! THEY DEFRAUD THEIR CUSTOMERS! I cannot stress it enough. Do not buy any LG products! Please!

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

LG washer temp-sensor has gone out 4 times in 5 years. I called LG to see if they would comp me for repairs after the first break down. They indicated no, that I did not buy the warranty so they could not help me. I called again after it happened a third time, still no. I bought the washer and dryer back in 2007. The washer has broken 4 times (all same issues) and the dryer once. I will never buy another LG product again.

Easy to use, looks and works great. Very easy to keep clean and has delay and lighting features. What else can I say except I love my LG microwave. Hope this works for you as there is just so many words you can use to describe a microwave.

Except for one very important aspect, over the past 18 months, I have been pleased with the LG front load washer. It is quiet and cleans well. I do keep the door open when not in use to avoid mold. Problem-1: At the start of each cycle, the solenoid that regulates drawing water is so powerful that its ruining the water pipes throughout my entire home. Problem-2: I’m still trying to find how to contact LG.

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

Compressor failure on a 18 month old $3800 LG refrigerator. We purchased what we thought was a top of the line highly rated refrigerator. After less than 18 months the compressor failed. LG gave me an authorization and local authorized service centers, each one telling me that the compressor (10 year warranty) must come from LG and there is a 4 month backorder and they wouldnt want to do it, because LG doesnt pay them for their time. I found the LG indicated upgrade compressor online and a service tech, $900+ out of pocket for parts and labor. LG offered $650 for parts, labor and food loss and then called me and rudely reneged. This is not an isolated incident, from my investigation, there are thousands of LG customers with the same problems. There is talk of a class action lawsuit.

This is our 2nd LG dryer same model in 40 days. The same problem has occurred with each one. Dry cuts off and will not cut back on. We purchased it from our local Home Depot which have done everything they can to make right what LG has not. LG should be shut down for making lousy products that fail to work. I feel like the Better Business Bureau should be involved and shut down this company from taking innocent consumers money. My husband and I have missed 3 days from work to meet A&E repair company to work on our dryer. If it werent for the manager at Home Depot, we would have no one to talk with since LG doesnt give a rip. Why does Home Depot continue to carry such a horrible product line? PLEASE...PLEASE, Do not buy LG products. They are a rip off and this dryer may cause your home to catch fire.

We have a four-year-old LG Dishwasher (LDF6920ST) that caught fire at 2 am in the morning a few weeks ago. Thankfully, our oldest son was awake and heard a loud popping noise that caused him to investigate and we were able to turn the unit off before it burned down our kitchen. The repairman who looked at the unit found that the main circuit board in the door caught fire. It is important to note that the motor has burned in the unit as well. A member of the LG executive team that works on these problems told me that fires happen in all sorts of LG appliances and that they repair the unit! We are completely afraid of this product, based on the many other examples of fires we have read about and we want a refund. Dont buy LG.

We bought a $2500 stainless steel model # LMX 5307465/00 LG refrigerator at Home Depot which has had two issues in less than one year with the ice maker. Luckily, the water that leaked onto our wood floors did not completely damage them but we wanted a new fridge and were told NO. I think the customer service is lacking as it took over 4 days to get a repair person to our house and we ended up throwing away all the food in the freezer because it was ruined due to the refrigerator issue. I will NEVER buy any LG product ever again!

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

The washer almost from new began leaving soap scum on clothes and had to rewash so many clothes. The top load is a wreck. Also the dryer has wrinkle free cycle, yes all the wrinkles for free, the older maytags were so much better. Next time probably buy Samsung.

I have been married for 40 years with four children and countless loads of laundry. Most of my washers and dryers have been maytag and lasted 10-15 years with few if any repairs. This LG top loader is the worst machine I have ever bought. I purposefully did not buy a front loader because of problems with odors I had heard about. Well I guess a top loader can Smell really bad too. I dont understand how in 2016 we dont know how to make a washer that drains properly. This is a lemon and I will be selling it soon and buying a good ol Maytag. I just lost a lot of money on this one. They should recall all their machines until they figure out and fix the problems.

I’ve known about LG Refrigerators for a long time and I liked its design. I was so excited to find it. I have a bottom freezer refrigerator and I like the adjustable shelf although I wish there are more shelves that are more adjustable. Also, I can have shelves on either side of the refrigerator at different heights. I wanted a single-door refrigerator and its a double-door but it’s alright. It looks nice and it’s fine. However, I’m not happy that my freezer keeps frosting up. It took five or six calls to get someone to come out and look at the freezer when it was frosting up. So, it took several weeks. If I was working, I probably wouldn’t have been able to stay on top of that and now, I have the problem again. I bought another refrigerator because mine was frosting so much and I couldn’t keep anything in there frozen. Now, I’m getting a space problem. I’ve had it a few months. The motor seems to be working fine and the refrigerator seems to be keeping the right temperature but there’s something wrong with the seal on the freezer.

My refrigerator is 6 months old. The Ice Maker at 2 months old started to produce metal/oil tasting ice. I called to have the unit looked at and they sent out a tech that agreed the ice was tasting like metal. He suggested replacing the water filter and I did. It solved nothing. I cleaned out the ice bin... solved nothing. Added baking soda as suggested by tech support... it solved nothing. Made sure food in the freezer was sealed in zip locks as suggested... it solved nothing. Water coming from the dispenser tastes fine, so obviously, somewhere in the Ice Maker unit, its getting tainted.Basically, after 6 months (still under warranty) they refuse to send anyone to fix the stupid thing unless I agree to pay for the tech out of my own pocket because he found nothing wrong with the fridge despite he agreed the ice tastes like metal. I should have sent the entire unit back when I had it the first week and had to call for service... that issue was someone at the factory didnt plug in the compressor power cable. Horrible customer service, useless tech support, and terrible warranty policy. 6-month-old fridge with an Ice Maker I cant even use. Never will I purchase an LG product again.

I have purchased a LG Microwave Oven model MS4266OBS from Good Guys in 2018. The following statement is printed on the glass door of the MW oven: Smart Inverter Magnetron 10-year Warranty - Please see the picture attached. It doesnt say either Part only warranty or Limited Warranty. My LG MW oven does not heat after 4 years. LG Customer support asked me to perform a quick test and they determined that the Magnetron is faulty and need to replace. They also told me that they do provide the part free of charge but I have to pay for the labour. When I mentioned what is printed on the glass door of the MW oven, they said I need to refer to the operations a manual that comes with the MW oven to get full details of the 10-year warranty and its my faulty as I have not read the operations manual before making the purchase.As per the advice received from the LG Australia Customer Services, LG EXPECTS ALL CUSTOMERS TO READ THE OPERATIONS MANUAL OF ANY LG APPLIANCE prior to buying them as what is written in the operations manual could be a clear contradiction of what is printed on the appliance. This is misleading the customers who trust whats written on the appliance to be accurate as per how it is written on the appliance. BE CAREFUL with this dodgy company, their dodgy products and customer service! It is not possible for anyone to read the operations manual of a product at a shop before you purchase it. I am not sure how these companies were allowed to operate in this kind of dodgy manner.

I had a kitchen aid dishwasher for 15 years with no problem. Updated my appliances and got a high end LG dishwasher. It is so disappointing. Bottom rack keeps falling off the track. Dishes dont get clean - have to prewash dishes. Silverware container keeps falling apart. Worst of all - after 1 /1/2 years it has stopped draining. $200 for a technician to come out. I feel violated. I thought I was buying a good brand and it is a piece of **.

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

We moved into our new home this past year and purchased all new LG appliances. Within about a month after we purchased our stove, we had problems with the main board, and it was replaced without a problem. At the end of May, we started having problems with our refrigerator. It began making loud noises and then shutting itself off. We contacted the company to arrange the repair, and the repairman scheduled a call for the end of the week. When the repairman didnt show, we called the service. We were told, at first, that someone would be there, and then we were told that we were never put on the schedule. A service man ended up stopping by and told us that the problem is also the main board. It is a common problem that he works on all the time. He continued to tell us that LG was a very poor product, and we shouldnt have purchased it because of all the problems he addresses with them. He said he would order the part and let us know when it came in. The following week, he told us mid-week that he ordered the part and was waiting for it. By the following Monday, my daughter became ill with the symptoms of food poisoning. I contacted LG again to complain and was told they would replace the unit with a new or upgraded model. The representative named Isla took my information and informed me it would be processed within business days as soon as they received a copy of our receipt. I uploaded the receipt and called them back. I was informed that they had received the receipt, and it would be sent to the replacement division who would call me back. Yesterday (5 days later), I called LG and the representative didnt seem to know what was going on so I requested to speak with a supervisor. I then talked to Sherry, who was actually nice and tried to be understanding. She told me that the person I talked to on Monday didnt do anything with the case and was not authorized to promise us anything. She said she would do what she could, but it was up to the Replacement Division to determine what would happen. After being on the phone with her for another hour and breaking down in tears over the frustration of dealing with them on this, she researched our case and assured me that she had sent it to the Replacement Division. A representative named Kim would contact me that afternoon. She also told me that if I didnt hear anything by 4:30 Central time, I should call them back as their day ended at 5:00 Central time. That would give Kim time to talk to me on the status. When I called back, I talked to a person named Courtney and asked to speak with a supervisor. She informed me that the supervisor was away from his desk. I asked her to either find him or allow me to stay on the phone until he returned. She refused and said the only options I had were to either leave a voice message or she would email him. I informed her that after my experience, I didnt trust them to get back to me. I wanted to speak to him immediately, which I was refused. Eventually, I agreed to have her email him with a copy sent to me, and she put me on hold. I was then connected with Kim, who was completely rude, and told me that they were not going to replace the unit. They were going to issue us a refund of the appliance, and that the paper work would be sent to us on Monday because the end of the day was in 12 minutes. She wouldnt bother to do anything that close to closing. She then told me it would take another week to process the paper work, send it to accounting and then eventually, they would issue us a check. If we are lucky, maybe in two more weeks. As far as the refrigerator is concerned, they dont want it back so we have to also figure out how to dispose of it. So now, we have a bad refrigerator that we cant use. The customer service department has been unprofessional AND irresponsible in handling our case, and we have no immediate resolution in sight. It is unacceptable that customers are being treated this way.

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

Purchased six years ago. We had to change the motor after three years of very moderate use... then we had to get new springs kit for the door. Now, the water inlet valve is in trouble. We had a KitchenAid pour close to 20 years with only one call to the repair shop... This LG dishwasher is going to cost more in repair bills than we paid for it. The worse dishwasher we ever had. We also got trouble with our LG fridge (door gasket to be change every 2 years) and now the microwave touchpad (control panel) is out of order.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

In summary we have bought LG Fridge and the first time it malfunction in less than 5 years the formal support in Egypt came. They took the malfunction electronic card but never showed up again for more than 3 months and left us with unfunctional fridge. Last week they returned it unfixed to tell us that we have a piece of scrap metal in our home that cannot be fixed by its own company!!! It is a total failure to be unable to fix your own products in less than 5 years for the first time it malfunction. I am searching for a lawyer to sue them.

Purchased this refrigerator with high hopes due to the design and features but thats where it stopped. We have had numerous service issues about cooling and freezing over past 2 years and now they cannot repair. After calling for supervisor he tells me 2-3 more weeks for an approval to replace...we have been without this appliance working for 11 weeks with 8 repair visits. I will never buy anything LG builds ever again, horrible experience.

Purchased an LG french door fridge five years ago this past June from PC Richards. Woke up this morning to find my fridge stopped working. Called repairman and was told it was the computer. Over $400 to fix. Now, naturally my warranty ran out June 1. So, Im left with a fridge that I paid over $1200 for that doesnt work ONLY after five years. Things are definitely not made like they used to be! I will NEVER buy or recommend an LG product again. What a waste of money.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

I bought an LG door in a door refrigerator February 2015. Within a few months the compressor broke. I called LG and they refused to fix it. After numerous calls and getting the credit card company involved, who rescinded my payment, they replaced the compressor. One month later, the compressor broke again. Mind you this is happening in the middle of summer. First they couldnt get the part then they couldnt get a technician. After a couple of months and $500.00 worth of lost food (which was never paid for), they replaced the compressor. Now, suddenly, the ice maker is not working. They are refusing to pay for it and it will cost me $371.00 to replace. I called LG Customer Service and there were lies galore... Like, We will check on this and call you in an hour, we will call you at the end of business, we will call you in 48 hours... All not true. This refrigerator is poor quality at a high price. It should have been removed and replaced with the first compressor breakdown. Additionally, I also bought an LG Washing Machine. All worked well until the washboard bolts that hold this piece at the bottom of the machine gave way and during a very fast spin, spun out of control, hit the washer cover, which opened and out flew the piece. They did fix this after a lot of screaming and yelling. I would not trust their products. There are many others on the market that are manufactured with quality in mind.

We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

The LG washer is not working and its displaying the LE sign again. This is the second time in the last six months that I have had to have this 18-month-old washer repaired.

My 80 yr old parents bought an LG high end fridge 2 1/2yrs ago with an extended 5yr warranty. Nothing but problems. First was a seal (I believe) than it became very noisy, so noisy my father could hear it without his hearing aids! Now the entire fridge/freezer won’t cool! Compressor was replaced with no improvement. Now they are completely without a fridge for 3 weeks!!! They were offered a temp fridge, but there is no room for one. 80 years old and no fridge - unacceptable!!!! This fridge is obviously a lemon - they just want a new fridge and no one will help them. Very disappointed in LG and Best Buy!!!!

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

We purchased an LG microwave from Home Depot less than two years ago Model LMV1683SW/SB/ST. It stopped working. Everything worked on it, but would not cook anything. I called customer service, they said they would take care of the problem for $165.00 with no other options. No way. I called Home Depot and they said they might do something for us tomorrow. Will see. No more LG anything.

I purchased this refrigerator on 12/07/2018. From day one the ice maker did not work. Upon contact with LG they scheduled repair. First company failed to show twice. Ice make replaced twice. No fix. Then they required a second company to come. Again ice make replaced along with hoses and finally they sent a brand new door. Still the ice maker does not work. Today This repair company contacted the technical center to disclose it was not repairable. Tenth appointment. It is now August 12th, 2019 and I do not have this problem repaired. Beyond frustrated. You do not spend this type of money to have something not function. I would love to understand how this is good customer service.

Four years ago we purchased LGs glass top range for $899. Its now 2015 and the largest burner element is already dead. For that amount of money this thing should last at least 10 years or more. They sure dont make things like they used to! Repair of the burner is within the measly five-year warranty (this should have been my red flag before buying), but honestly who wants to go through the hassle? Well probably have better luck fixing it ourselves than dealing with an inept service rep. I realize theyre not the same but my mother-in-law also had issues with her LG television that she owned for only a couple of years. I think LG should stick with cellphones and leave the appliances and electronics to a more capable company.

Many factors weighed in choosing which one to get purchased it because it was cheap and a good size. It can fit a lot for a small refrigerator, we have a tiny kitchen and that one fit. It keeps the food in the fridge nice and cold. I hate room temperature water and if I put water in, then its cold almost immediately. It is a nice texture and overall a good fridge. Sometimes it can get too cold though. Things almost get frozen, which can be nice but also nasty and leave residue. It also broke so we had to buy a new one.

My LG dryer will not spin, it just hums when start is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Dont by LG-- piece of junk.

This was my first major purchase after the death of my husband, and I did my due diligence, I thought. After much research, I went with the LG. It has been wonderful, until it stopped making ice, then no cold water, then the freezer stopped working and finally the fridge portion. I called 2 different companies for their estimates. Both told me to throw the refrigerator out. It is only 5 years old. Cost me almost 2500.00 new from Brandsmart. After reading online reviews I find this is happening to many consumers and all with the same problem. I feel so cheated. My advice is to stay with Whirlpool, GE, or KitchenAid.

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

I purchase this $2700 refrigerator November 2016. It started shutting down on its own and tripping our circuit breaker around March 2019. I called customer service several times, they claimed that the problem problem lies with my circuit breakers and I should call an electrician. I was skeptical and then started researching online about LG refrigerator failures. Turns out, there were class action lawsuits towards LG regarding compressor failures in their refrigerators.I then called customer service again in May 2019 and demanded to have a LG certified technician assess the problem. A technician came out and diagnosed the problem as a faulty door (the side with the icemaker). He estimated it would cost $750 to repair and that it was no longer under warranty, but even if it was under warranty that they hate dealing with LG because LG has not been reimbursing in a timely manner. I ended up paying $65 diagnostic fee out of pocket.I am currently attempting to receive a claim for an extended warranty on my Citicard. Up until last week my refrigerator was usable as long as I didnt open the icemaker side of the door. It is not completely dead in less than 3 years. My mothers old Whirlpool lasted greater than 20 years! A few days again, I purchased a mini fridge as an emergency plan while I wait for my claim to be processed. I will never buy another LG product again, and I am spreading the news to all my friends and family to avoid LG at all costs!

It was the highest rated fridge in my price range at the time. It was also the only floor model that fit my spacial needs as well as practicality. The sales person highly recommended it and I quickly found out why. I like the ice maker. It kept temperature well, and had an amazing seal. The inside door shelf designs were amazing. The air circulation inside the refrigerator was optimal, and the freezer froze things solid in more than adequate time. The color options were limited in my area, so I opted for the white one. When my kids got the fridge dirty, some of the paint came off upon washing it.

Purchased my $4k LG French door 26 cu ft refrig/freezer in Nov 2015. In June 2017 the refrig/freezer failed and not operable, had to throw all my food away. Repaired with new compressor. On December 26, 2018, the exact same problem occurred! Threw my food away again! the earliest a tech can come is on January 9, 2019! This appointment was after I complained about the first Jan 16th appointment given! Need another new compressor. Prior to this LG, I had another LG and its compressor that failed twice in the 3 years I owned it. Why did I buy another LG? Thought, What the odds of this happening again with a brand new LG. Well now I know. It must be a defective design that occurs repeatedly to a Lot of LG owners! Never will buy another LG!

This machine is suppose to be load sensing, but this function causes the washer to stop 5 or 6 times during the spin cycle. You have to manually rearrange the clothes, and even that doesn’t work sometimes. Whites, towels and jeans are the worse to try to wash.

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

July 8th called LG. Paid for extended warranty. Needless to say my refrigerator still is not fixed.:*( When I asked to speak to management was told 3-5 days! Like my refrigerator so sad. Single mother of 5 with 2 little ones in 100 degrees heat eating out of a cooler. I see some want to start a class action lawsuit, please contact me if you do!! Scam LG.

Ive the top of the line refrigerator from LG. Which was purchased about 4/yrs now. Recently, the unit broken down and I called LGs customer service. The problems was not resolve immediately. The unit was downed on July 29, 2019. The next immediate will be on Aug. 7, 2017. All the foods, milk, med. for mom and kids all went bad. LG model: LSC22991ST/01.

Ive been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

Approx 13 months after purchasing this nice LG French Door Refrigerator, Model LFXS30726S, the door display panel had a strange looking black leakage appearing at the bottom. This continues to get worse. It was outside of Mfg warranty (of course), purchased from HHGregg. Took pictures, tried to work with HHGregg, LG, and the service contract company---all said this was a cosmetic issue. No harsh cleaners have been used, no misuse or abuse. Now a year later its even worse. LG customer service is horrible, no help whatsoever. Warranty company continues to say cosmetic. So after spending over $2000 for this refrigerator, its my problem. I will not buy an LG product ever again, and I tell everyone I know to stay away from them. This is why I am writing this review, so other consumers wont be caught in a similar situation.

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

My new LG refrigerator has been running for 8-plus weeks. I have had 5 separate appliance repairs on the unit. The ice-maker leaks water on front of the refrigerator and then onto the floor. LG does not know how to fix the issue. Customer service has been really bad. hhgregg has no authority to help. Poor service.

I got it on sale at a home improvement store. Plus it seemed to have everything on it to meet my needs. Price was very good. This was a pretty good refrigerator I suppose. It kept everything fresh and cold. Froze up the icecubes good enough. I would probably buy another if needed in the future. I didnt like having to bend over so far to retrieve food from the bottom pull out shelves. I have a bad back so... I also recall the ice machine getting stuck every now and then which was frustrating.

We bought an LG refrigerator in March of 2017. Its a door in door. The problem we are having is with the doors. The door in door isnt closing and sealing properly. Weve had 5 service repair guys out that we couldnt really speak English and they continue to tell us the door is closing properly which it isnt. When we open and close the other door it ends up pushing the other door open and then that door doesnt close by itself. LG wont give you the time of day. All we would really like is for them to replace this unit and move on. But they dont want any part of it. You spend $2500 to $3000 on a unit you expect to work properly and they could really care less. I would not recommend LG products to anyone.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

I purchase the LG High-Efficiency washer and Electric dryer in 2011. For the past several years the bleach dispenser has become increasingly rusted, and now it is to the point where the clothes washed when the bleach dispenser is used are coming out with rust stains. I thought it might help if I left the washer top open after each wash to allow it to dry out, but this has not helped, and the top is becoming so rusted it will soon be unusable. The dryer no longer completes a full cycle on most of the settings - it will begin and then shut down within a few minutes. I am very disappointed in this product and will not purchase another LG set again.

Clothes get twisted and tangled up with each other (sleeves and pant legs - anything with length). Design is terrible - curved top not a good surface. You cant set anything on top because it slides off! The wash drum is too deep and you have to reach way down to get clothes! How do short people get their clothes out?Overall, this set w/ dryer is very poor design - too many buttons & choices to chose from! Hope this machine breaks soon so I can get rid of it on Craigslist for cheap!

We bought a nice LG refrigerator 26 months ago and the linear compressor went out, luckily fixed under extended warranty. The problem is the replacement compressor is the same and according to others likely only to last 2 years. 4 year life is not what we wanted out of an expensive fridge so as soon as this next compressor fails we will have to do better research into our next purchase.

Replaced 1 1/2 year old compressor - I have been venting my frustration about our LG, 1 1/2 year, old side by side refrigerator (Model #LSXS262386S). We purchased this refrigerator at Lowes in June, 2015 for $1,622.60. I thought I did my research on buying this new appliance. Early January, 2017 I knew something was wrong with the freezer, so I transferred the freezer compartment contents to our 30-year old Kenmore freezer in the garage.We called support and did a smart diagnosis and talked to someone and were told that it seems that the freezer door has just been opened and closed too many times. I moved the freezer contents from the 30-year old freezer back into the 1 1/2 year old LG. A week later, the freezer completely stopped freezing. We called support again. We did get repair here that day. (I was afraid to ask why.) The repairman commented that he didnt like to work on LG refrigerators. The compressor needed to be ordered. 6 days later, the compressor was installed (25 minutes). We were charged $540.00 for labor. I guess, in this world, if we get a good appliance, we should consider ourselves lucky. If you get a bad one, good luck with the results. Its just a shame.

I purchased an LG refrigerator (Model: LFD22860SW) in March of 2007. The light lens in the fridge part melted and light sockets brown one bulb melted in. Sears gave me an unacceptable three-week wait for the service. For $251.00, they can come out sooner. The local appliance store gets my new and repair business going forward. LG = Lost Groceries SEARS = Not so solid

I love my LG refrigerator. IT IS STAINLESS & a bit hard to keep shiny & clean. I love the performance & it is easy to clean. I would purchase another LG appliance.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

We purchased our first LG fridge in 2013 and then it was working great at the time. Got a second one for the cabin in 2017. Well... The 2017 broke and it was the compressor and this weekend the 2013 cap out, no more cold air... Probably compressor too. I certainly hope that LG will do something about their problem. Very disappointed.

The rollers on the bottom tray do not stay on track and as result it has to be lifted to move it in and out. This dishwasher was purchased after reading the reviews and installed in a new home.

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

I purchased an LG electric range, model LRE30451SB101 in August 2007, made in April 2007. I pressed the button to preheat oven, turned to my cupboard & the oven door just shattered and cascaded to the floor in thousands of pieces. I never even touched the oven door! I called LG, out of warranty, but I said it had to be a factory defect, but they said too far out of warranty, sorry. They gave me names of repair people. What? Ill never buy LG again!

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

Purchased model LDE3035SB on 10/27/14. On around the 23rd of Feb (2015) I decided to do the easy clean on my upper oven (this is a double oven range) since it wast that dirty to require the self clean cycle. When it finished I had to wipe the bottom out because there was still water in the bottom. I was about to put the rack back in when I noticed something that I thought was food in the back right corner. I tried to hand clean but it would not clean. I rubbed my fingers over and felt that about a half dollar size section of the enamel was gone. Called LG and they said they would send a repair person out at our expense. We had not used this oven much because we had been gone over all the holidays and could not do much cooking in Jan. because we were having it remodeled and only did toast or baked potatoes or something simple. When the repair guy came out he told me I was pushing the rack back too far and said that LG would not cover anything like this because it was considered cosmetic. We asked if it could be repaired and he said no. We contacted LG and were told they would not do anything about it but for us not to use the any of the self cleaning cycles. If this is true and the blue enamel is only cosmetic, then why cant we use the cleaning cycles. We even went to Lowes to see if they could get something done.... they were told the same thing. Funny thing I was recently told by 2 different appliance repairmen do you know what LG really means when I was asking about my range.... It stands for Lousy Goods. It is only a little over 4 months old and I wont be able to use my self clean. When it gets to filthy, we will toss it and a new rage but not a LG. $1,300 down the drain.

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

LG came and replaced our compressor with a new one. The refrigerator is working great now but I am concerned because our new compressor only has a 90 day warranty on it. If it fails after 90 days we will lose all our food and will have to pay another $1000plus for a new one. I hope the new compressor works better than the last.

I am at my wits end. I have an LG gas stove. I have already gone through 4 sets of knobs, the original ones, 2 sets that I purchased, and 1 set that LG sent (which they told me were now made better). The set LG sent me have also broken and I am turning my stove on and off with pliers. The reason LG sent me a free set was because I called them and told them I walked into my house and smelled gas and my husband and two grandkids were asleep which was unusual. The knob on the stove looked like it was off but because it was broke it didnt turn off the gas completely. If I hadnt come home when I did it could have been very serious. I am ready to call whoever I have to to get this problem resolved. This is a problem that could be deadly. These knobs should have been recalled a long time ago especially after reading the amount of complaints about this very thing. I look forward to your response.

I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I dont see how a representative coming out is going to be able to repair these grates because its just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it’s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

LG dishwasher is 1 year old. This is the fifth time it has broken! Always something. LG products are cheap and a waste of money. I will never buy LG again.

My wife and I lodged a complaint about my new, under-warranty washing machine on 5-10-12 until 11-10-12. There were no actions or calls from LG. I call the customer support phone number daily to remind them. This is a third class LG after-sales service. I request all readers not to buy any LG products. I didnt know what to do, so I decided to move to consumer forum and set LG right with the law.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

Dishwasher broke a few weeks after warranty ended. Only LG certified appliance repairman are to fix it. I lost 2 days work for a no show, no phone call repairman. Complained to LG, told 4-6 weeks and I will get a refund. It has been over 20 weeks and I am still told it will be 4-6 weeks. Spoke to manager who told me she would call me back before the end of the day yesterday - did not get a phone call back. LG is unreliable and undependable.

Bought the WT110C top load with the front panel. Had it for a year now. Beautiful machine. Too bad it takes days to do a load because the machine wont stay balanced. You can babysit this thing for hours trying to get it through a spin cycle. Doesnt matter how you load it, small loads, big ones, mixed clothes, bulky bedding, on and on. I have tried every mode, trick, time, spin mode combination there is and still the dreaded UE code comes on. Occasionally it will make it through a load and when it does the heavens part and the angels sing and I feel like a winner. If you like to spend hours doing laundry and praying over a washer, this is the machine for you. LG needs to stick to cell phones.

We got the old LG models washer and dryer. Dryer didn’t last more than five years. Washer doesn’t do a great job. Has left brown marks on loads, the need to wash a washer is asinine. My mom’s 1980 top loader is still in operation and the clothes are cleaner and smell clean. Not sure what I’m smelling from my washer. New dryer that replaced it turns off before cycle is done.

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

The evaporator and compressor gave out on my LG fridge as well (LFXS29626S) and it appears many other people are having the same type of problem (coincidence? I dont think so... more or less the same timeline (2.5 years or so), same defective part (compressor)). Its also difficult to order the parts needed because they are back ordered. My previous fridge was a GE and never had this kind of problem. This needs to be rectified and LG to acknowledge that it has sold an unreliable appliance to consumers!

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

I bought this three years ago after doing a lot of research. I never thought I would need to buy more of a warranty for this unit. Two people and basic regular use it’s not working anymore. I lost all the food in my freezer and likely the fridge. I’ve checked under the unit and checked the coils and the fan is blowing and the air coming out is really not cold. My freezer is approx 40 degrees. Really sucks to spend so much and have nothing three years later. My last was an Amana and lasted a long time! So disappointed????

I purchased an LG front loader in the last quarter of 2012. In late 2013, the door gasket started leaking. I called several local repair shops who stated they would not work on them because LG did not stand behind their appliance replacement parts. I ordered the gasket and replaced it myself. Now in June of 2015, the door gasket is leaking again in the exact same spot. This is a poor design and I will never buy an LG product again.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?