I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasnt much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. Its known for laying a long time and being very good for the price. Its been almost exactly like I thought it would be.

I bought a LG refrigerator. Now 5 years old. It quit working. Started by calling the 800 number for LG repair. That was on July 27th 2020. Getting a call center out of the United States. They were very nice for the most part. A little hard to understand. I started getting texts with repair service would be in touch. I would wait and not hear anything. Call again. Again promise I would hear from them. This has gone on mind you since July, 27th 2020. Not getting anything done. I paid $100 for a service call. Was told there is a leak in the Freon line and maybe a fan problem. So again I call the 800 number. Was told I would get a email to send the proof of purchase. What they know I have it. I got all the information ready. As of today Oct. 28th of Oct nothing has happened. Thank You for letting me vent.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

We had a 26yrs old Frigidaire 33w s/s fridge, changed to a LG model LRDCS2603S, stainless steel again, what a huge improvement, its deep and still 33 wide, so quite, so much room, cool white LED int. lights. Never a regret!

I am dealing with the exact same issue that some other customers have reported, and terribly disappointed with LG’s customer support setup. I have a 2-year-old LG refrigerator with manufacturer warranty, and we had paid extra to buy the extended warranty also. The fridge is broken for 8 days now. I agree with other reviewer, how can one do without a fridge for so many days. We also have medical issues in the family, and it’s critical for us to have the fridge to store important health related things. We considered buying a new fridge, but a $1500 fridge is not something we should have to replace in just 2 years! When you call LG’s customer service, they connect you with a company called Puls. Then Puls has local techs to perform the service, which I was eventually informed they have only 2 techs to repair refrigerators in the Dallas area. Additionally, these techs are not able to produce liability insurance that my building requires. It’s hard to comprehend that LG hires tech who do not carry liability insurance! So, I am waiting. No one ever calls me back, after promising they will call with 24 hours with an update. And when I call back, they repeat the same statement… “mam, please understand, we are trying, we will provide an update soon.” It’s 8 days now without any update and timeline for repair! At one time 2-3 days ago, I was also transferred to LG’s customer service escalation supervisors, and honestly, they have been useless! The supervisors also repeated the same thing that “we will escalate, please give us some time and we will get back within 24 hours.” First, I don’t understand that the escalation supervisors need 24 hours to get an update for me and secondly, they never called back. They didn’t do anything, as I am still waiting without any update! This is such a nightmare! Staying away from LG!!

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

It was on sale and I had the extra money at the time and I have to take advantage of the sale at the time so I went ahead and bought it. Sleek general design and finish to give me the feeling of middle class home and in that case reminds me to do a little better so I can get the smart fridge again. It even suggested things for me and was just all around wonderful. I really do miss having the ultimate control not just a fridge.

We purchased the top of the line LG refrigerator in 2015. It broke down with a HUGE $1250 compressor issue in June of 2020. There is a lawsuit on them for SHOTTY compressors. Our refrigerators model was in the lawsuit. LG **ed us for 6 months, telling us they would send out a technician to fix it. THEY NEVER DID. And then had the audacity to tell us they’d only give $800 in a depreciated value. THAT DOESNT FIX SAID REFRIGERATOR OR GET US A SAME MODEL DIFFERENT ONE. Even a 2015 would STILL be $1600. This company jips its clients and LIES to their faces in order to avoid this lawsuit. They are a terrible company and don’t deserve to exist. We will NEVER buy another LG product. PERIOD.

First time use my washer leaked. (It was not the hoses.) LG service to repair takes at least 3 wks to respond to see what is the problem, BUT COME ON! Then I am not sure when I will get a new one if cant be repaired. The business where I purchase first response, NOT OUR PROBLEM!

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

I have an LG front load washing machine that has pretty much stopped working after exactly 18 months. The drum no longer spins and there never was an error code displayed. I called the service department and we were unable to troubleshoot it over the phone. He referred me to the one and only LG repair service in Cincinnati for repairs. The parts are (maybe) covered, but not the labor. Just for the service to come out is $80. Unbelievable! We loved this machine initially. It wasnt three months though before we started to notice that not only were our clothes not getting clean, but they smelled horrible. We have to run bleach regularly and use vinegar with every load. This is truly some kind of racket they are running. What happened to the old dependable appliances that lasted 10+ years? I guess you cant make money if the machines last so long they dont need to be replaced.

I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.

LG Washer Model # WT5070CW - The outer skirts of the bleach compartment of my LG top loader has rusted and has now split the metal of the machine. Thus, I have rust water draining into my laundry tub. The protection plan I bought was useless for it cover parts not cosmetics. LG could not help me, they wont stand behind their own work. Well, to be fair, the LG Rep did say that although he has no solution, he understands my disappointment. So, LG will not stand behind their product. Too bad for me...a shame. I will never purchase LG AGAIN! If there is a class action lawsuit that anyone knows of please contact me. I am out of $1000, a washing machine, clean clothes, and without recourse. Oh, by the way, this washer is under 3 years old.

I hate this fridge!!! It has been a joke and has not worked from day one. They (customer service) will not help us. I will NEVER buy another LG product.

The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesnt recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didnt work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

I purchased an LG stove, refrigerator and dishwasher four years ago. I live alone and am very careful with my belongings. The stove has paint chips every place the cast iron burner sits on the stove. It looks ugly. The shelves in the refrigerator have broken rails. Really, these appliances are only four years old. I have a second refrigerator in the garage thats twenty years old and still in great condition. I paid too much money to have these items look like theyve been through the war!

Purchased our washer from Home Depot about (4) years ago, and if I could return it, I would. This has been the worst machine I have ever had. It doesnt dispense enough water to clearly wash clothes. I know this as my husband drives a truck for a living and brings home very grungy work clothes, and I can never get them spotless. Its really disappointing when you spend good money on appliances, to only have that money wasted on something you cant return. This machine smells, rattles and take forever to complete a cycle. Theres no rushing to get a load done at night. I could go to the laundromat faster!

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

We needed a new refrigerator to replace one weve had for a number of years. It was just fine but getting old. I was very attracted by the fabulous design of the new model of the LG. It had the features that I was looking for and I was very happy to find it. But we got a lemon from them. Weve bought two from Home Depot because we live in Hawaii and out in the country a bit. Were also far from major stores, so we buy quite a bulk then go once a month or so to the store. Out where we live, everybody has at least two refrigerators.The design features of the products are wonderful but right after the holidays, the second one that we got from LG that my husband and I mostly use overflowed in the kitchen. Also, it would cool then it wouldnt. My husband had some ice cream bars in the freezer part and they were melting. Hes an engineer and he had been always able to figure out anything and take care of it. But in this case, it wouldnt hold because its electronic and you have to have the part. So we called LG and they had nobody out here to repair it. Theyd have to go to Honolulu, back and forth, and we got very frustrated with that because the refrigerator would start then it would stop continuously. So, we finally called the local repairman who is known all over the area here and the first words out of his mouth were that they dont touch LG. I asked why and he said it was because they get no support. So, back we were to the LG number available to us, which is out in the Philippines. Thank heavens it was in the Philippines and not India, because the Philippines serviced us very well as they could at their point and tried to help us. They suggested this and that and were very courteous. But we fiddled with this and that and nothing worked out of the things that they were recommending. Finally, they started referring me to the home office in Alabama and I got shunted around from one extension to another. Then in March, they were telling me that they got somebody here on the island that could help us. So the person came out and said that he had to order this and that part from Honolulu. That went on for a week then he came back and did nothing. The parts didnt come and they gave me one excuse after another. In the meantime, the refrigerator is completely dead as well as the icemaker. LGs reps didnt appear again and we had more calls back and forth. After that, another person came out and said that he was gonna order something. But he ended up in an auto accident and I got the report that he was injured and that they had to get somebody else. We went back and forth again for this on May and we were into the fifth month at the time. The darn thing cost me $3,000 and I was getting frustrated. Then I was hooked up again via the Philippines, routed again back to Alabama, and then I was telling them again what was happening and what they gotta do. Then this secretary who was out in the front shielding the calls in the office told me again that I had to talk to customer service for that. So, I slammed the phone down and called the attorney. Bottom line, we got no satisfaction and they were not fully prepared to handle and accommodate the product out where they are selling it. The right and the left hand arent getting together sufficiently. I was beside myself because I was caught in the middle. I was listening to my husband who was fit to be tied and mad and an engineer who expects things to be processed properly and wanted the details taken care of. He was all over my back to get some results and I was trying to get results from LG but getting nowhere. We were in town on Tuesday and we decided to swing in to Lowes and see what they have because we were gonna buy a refrigerator to replace that one. I talked to the Sears island repairman who now deals with all different brands, except LG, and asked him what he would recommend and what brands he repairs. I was ready to have only a very economic and simple model for this second backup refrigerator. Im also hoping the LG that I have in the kitchen doesnt poop out on me after all the extra loading from everything we lost in the other refrigerator. So, I found a basic model from Lowes that they will attach an ice maker to, which is the number one thing for my husband. And they’ll have it delivered then the Sears man will service it. It was easily and simple, and cost about 1/3 of the price of the LG. I will never buy an LG again.

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

Havent even had this microwave for 2 years and the clock is already broken, light stopped working inside and it was a expensive microwave to buy. Should have stuck with the one I originally had. Was cheap but never had an issue with it.

Buyer beware of this refrigerator! I have an LG fridge (through sears –kenmore elite). I have spoken to Sears and LG. Both are saying that my less than two year old fridge not working is the others problem. I have now paid to have both a Sears technician and an LG technician look at it. The first tech said the issue was the refrigerant cooling system and the compressor was gone. This was the local LG authorized appliance repair person. The second was the Sears authorized repair tech who said it was the electrical board, but it could also be the compressor but they werent sure. Both say NOT their problem!! It is going to cost 1150.00 to fix my fridge after Xmas! I have now had no fridge for over two weeks. Life is definitely Not Good!!!I spoke to Sears, they also told me, not their problem. So what what do I do now? I know, pay $1150.00 for my fridge. If my fridge, was older, I would get it! But it is less than two years old!! You know that is not right!! This fridge is a lemon, avoid at all costs. Please avoid this model and beware that neither LG or Sears cares even a little bit about assisting you if your appliance is not under warranty!!!

Well, I have a 2009 Kenmore refrigerator built by LG. We have had several service calls this past year. Ice Maker, compressor, freezer fan twice. Today I was told it cannot be repaired. The reason it cant get fixed is because it leaks. The location of the leak comes from the side panel. When the refrigerator was built they use blown in expandable insulation. The tech that did that work in the factory did not do it right. I think the factory is in Korea. No fix for this problem except to buy a new refrigerator. I will never buy a product made by LG. I think some Kenmore products are made by LG. We just bought a new dishwasher. I will purchase made in the USA products from now on. I hope this helps other consumers.

I purchased a new LG French door refrigerator with two bottom drawers as the freezer 2 years ago 1/6/2019 brand new. Prior to Christmas 2020, the unit quit cooling completely with a dh-f code. All the food had to be thrown out. I have contacted LG 6 times, the best they can do is late Feb to repair the unit. That is unacceptable and I will not recommend LG, they have a known track record of refrigerator problems based on my search of reviews. I have never owned a refrigerator that didn’t last at least 10 years. Shame on LG for poor products and poor customer service.

We purchased a $1,000 LG washing machine in October 2011. We had always bought Kenmore, but the salesperson said that LG was a great company with good products. So we made the purchase. When the machine was delivered I had noticed on the interior rim that the paint (porcelain?) finish was not smooth in a couple of places about the size of a quarter - this would be directly under the spray head and another area a few inches from the spray head. The delivery person didnt seem to think this was an issue. About 2 years later I noticed that the area directly under the spray head was turning brown, but I didnt think twice about it because at the time I didnt realize this round piece of plastic was a spray head. Well today when I was wiping down the interior of the machine 2 places the size of a pencil eraser came off exposing the metal of the machine. So I called LG to find out what could be done. The first person asked me to upload them and photo, which I did. She told me this was rust and LG would not do anything as this is considered cosmetic. Im like REALLY, this machine is less than 4 years old and rusting. Yup that was the answer. Not good enough for me. So I had purchased an extended warranty - warranty only covered moving parts but they gave me some advice. They told me, in their opinion, this was poor workmanship/defective product and LG should be responsible. So I called LG back and this time I spoke to a head supervisor, of course this was after I had to go through the whole issue with another service rep, just like it was my first call. This woman was so rude, kept cutting me off when I was talking and could not have cared less so I asked that I speak to her supervisor. I asked 3 times to talk to her supervisor and she told me that they do not handle this type of issue and NO I could not talk to them. She repeatedly kept cutting me off saying she would give me phone numbers for some companies to come and make the repair. I am ready for a CLASS ACTION LAWSUIT but not sure how to get in touch with those of you that indicated you want to do the same.

LG wt5480cw top load washer - We bought what we thought large cap. top load not cheap washer. We have had it for a year and cannot wash hardly any load-large bedding or just towels without it having a balance problem and it stopping and refilling and trying again. The loads can take several hours if you do not stand there and keep trying to re-shift clothes. We have an extended warranty which we are sorry to have as we are close to accepting our loss and getting a standard machine as our old Kenmore never had this problem for 15 yrs. What can we do?

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.So after two months, I still dont have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

I purchased what appeared to be an attractive French Door Refrigerator from Best Buy for over $2,000. After less than 2 years, all the door bins are cracked and about to literally fall off the doors. In addition, the freezer tray drawer is deteriorating and plastic pieces are breaking off and falling onto the food in the freezer drawer below. The drawer almost doesnt work now. We also purchased an extended warranty (Geek Squad) for another $249 but when I called them, they said that these items are not covered, because they do not affect the refrigerators ability to cool! I have more than 35 years in the plastics industry and know for a fact that these parts are failing because of a combination of poor product design and poor material selection. Its too bad I didnt read this blog before I purchased an LG refrigerator, and I strongly warn against buying their products. And I will never again purchase a Geek Squad warranty (who subcontracts their appliance claims to N.E.W.).

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

My LG bottom freezer refrigerator was 4 months old when it started to emit a chemical odor that permeated the foods and made them inedible. It smelled similar to the smell that it had when it was new that the manual said would disappear a few days after running it and it did go away. I called LG, and they sent a repairman, who opened the door, said he could smell nothing and that was it. Over 2 months, I called LG and I got the run-around until finally they said they will do nothing. I replaced the fresh air filter at 6 months to see if that would help, and it knocked the odor back for a few days, but then the odor just came back. Now, I have a brand new refrigerator sitting in my kitchen that is totally useless. Do not buy this refrigerator.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

We purchased a new LG French door refrigerator from Home Depot in July 3 (delivery date) 2015. Within two months it started developing surface rust on the doors. This rust is continuing to appear all over the refrigerator!!! It is less than 6 months old!! I called LG and talked to the supervisor, then a manager. They wont do anything for me, and were extremely rude. They basically blamed me for incorrect cleaning even though all I have been using a stainless steel cleaner. Im not even convinced the fridge is truly stainless steel. It doesnt even hold a magnet??? And it is nothing compared to the quality of my GE appliances. BUYERS BEWARE!!! Do not buy LG. Horrible quality and worse customer service.

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owners manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won’t happen again.

The LG over-the-range microwave MODEL LMV1683ST caught on fire. This appliance was manufactured in December 2014 and I purchased it at Lowes in March 2015. On July 3, 2015 the unit started sparking and smoking and then flames started shooting inside the unit. 4 months old and LG thinks it might be repairable. I dont want that unit in my house. I have spend several hours cumulatively on the phone trying to get a new unit. The unit only cost $200, yet they have sent repair people to my home. The cost of the repair time has exceeded the cost of goods and out of frustration, LG has created a consumer that will never buy another LG product. The poor Customer Service Reps must hate their job. They are not empowered to really help the consumer. It seems to me that LG has a lot to learn about customer satisfaction.

I purchased a microwave for 250 dollars a year and a half ago thinking a big company like LG would not put out garbage. Lets face it 250 today for a microwave is a lot considering they go for like 90 dollars. Well anyway the whole thing blew out, I call LG and they me it has a one year warranty so I would responsible to fix it. The hell with. I will never buy a LG product again. I will throw this piece of crap out and buy another one from a company who stands behind what they sell

I wanted to be fair about my review so I waited until I had it a while. I bought this machine a yr ago and I am very disappointed. In any cycle, theres not enough water to get everything wet, say nothing about rubbing the clothes together. The repairman came out for a repair issue and stated the machine was made to wash ONE set of sheets not two. If I want anything really clean, I have to go to bulky to get enough water to make any soap suds. Most of the time, I can see the blue soap color on some of the clothes.. They dont get wet enough to get the soap off. I will not buy LG anything again.

5 years ago, I bought an LG Washer and Dryer set for $1700 at Lowes. After a year and a half, I started getting the uneven load message occasionally. At this point, it does it on every single load, even if its empty. My water bill is outrageous because it just keeps refilling with water. Ive resorted to hand ringing each item washed in order to put the clothes in the dryer. LG will do nothing about it because its been 5 years since I bought it even though I started calling about the problem after 2 years. I refuse to pay $300 for them to come out to check the problem, then additional cost to fix it, since its a well known issue with their washers. It is a manufacturer design issue and cant be fixed. The only reason they are still in business is probably because of maintenance costs to continue to repair their horrible products. Model #WT4870C.

I purchased an LG stove brand new on 3/28/2018. My stove would not heat this morning on the top or in the oven. I contacted my appliance repairman. My terminal block had a burned connection! Not even a year and a half old yet. Safety record will be my first choice next time.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

I have had nothing but trouble with the LG Dryer #DLGX3571 which I purchased in August of 2015. Weve already had service on it once before and now are in need of service again due to no heat in the dryer. My husband notified LG of the problem, the fact that we have an LG Premium Care extended warranty and that the problem was that the ignition was not working. My husband was told that the earliest day for service was today which is 6 days later. Today the technician arrived and confirmed that the problem was the ignition but DID NOT HAVE THE PART!!! Worse still, the part cannot be obtained until next week and then we will have to schedule ANOTHER SERVICE DATE! So we will be without the dryer for at least two weeks. I find this unreasonable and unacceptable. In addition to the present problem, I have found that only two of the dryer settings are useful - the manual setting and the air dry setting. On the steam cycle settings, clothes finish in the same condition or even more wrinkled than they are using the manual setting. The cycles do absolutely nothing in terms of removing wrinkles. In fact, in my experience, clothes are more wrinkled at the end of the steam fresh cycle than they were at the beginning. This dryer is expensive and I could have bought a simple dryer without the cycles (which do not work as claimed) that would have been much less expensive, provided the same drying quality and probably would have been broken less often. I am convinced that if you purchase this product you will be greatly disappointed in its performance.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

I purchased an LG model # LRFD22850ST about 5 years ago. On and off for the last 5 years, my fire alarms would go off. We could never find what the cause was. Thought maybe it was just the batteries needing to be replaced in my alarms. Never thought it could be the lights inside our refrigerator. Then one day, I opened up the refrigerator to the smell of burnt plastic. The light fixture cover was melted to the refrigerator. The sockets were black, and the food on the top shelf was as hot as if it just came out of the oven. I peeled off the light fixture and was able to get the light bulbs out. I unplugged the entire unit and called LG. They told me there was a problem (I later discovered there was a class action lawsuit) and that they would send someone out to fix the problem. No charge to me. I was told that I should be fine to plug the unit back in but to make sure not to put any light bulbs in. They set up an appointment with a service provider they chose. The service provider called me and LG and refused to take the call. They said it was very difficult to deal with LG and were never able to get the parts needed. LG then chose another service provider. Same story. They refused the call for same reason. LG then informed me that they ran out of service providers in my area and that my case was being transferred to the Locator Department (I guess this happens quite a bit for the company to set up an entire department to find people / someone to service their appliances!). They said that would take 5 - 7 business days. Of course, this was on a Thursday and Columbus Day is on Monday. So they probably wont even start to look till Tuesday, which means seven business days is actually more like 2 weeks. But I should be ok to plug it back in and wait all that time and take the chance that my house will burn down! I have spoken to several repair companies and many salespeople, and all seem to believe that if an appliance goes on fire you should never plug it back in. So Im off to buy another appliance. Dont think I will ever get anything from LG. Customer service was horrible. If youre looking at appliances, I would think twice on an LG product.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

LRE3013ST - I was hoping to read that there was a recall on this particular stove because of the Intuitouch control panel. I seem to use the same burner on the left-hand side of the panel and noticed a crack in the plastic. Its only a few years old. Also after oven on for half hour or so it shuts off and FB appears on panel. Why do they make things like used to???

Three weeks ago, I discovered my LG refrigerator was failing to keep foods cold and frozen. A repairman from Stover, Evey, and Jackson came, brought a loaner, and took the model to diagnose the problem in their local shop. It is not repairable because the capillary tube is blocked and no part can be ordered from the company to complete the repair, per Bob, technician. This model has a 7 year sealed system warranty.I have tried to contact LG via email, with little success. The phone customer service is very poor and time consuming. A supervisor gave me a bad email address after calling us at 6am (no apology). Does anyone have any suggestions to remedy this problem? I would like them to repair the unit or replace it, or at least refund a portion of our purchase price.

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

We have not been at all happy with the services which LG is giving us. We have bought an LG Side by Side refrigerator on 22.10.2011. Just a month after, the power capacitor has gone faulty and now there is nobody that can provide service to get this changed. I am sorry, if you cant serve the customer a month after, how can we expect in getting your services a year or after years? The scenario is this that I lodged a complaint against my fridge not working on Friday at10:40 am and your representative confirmed that the complaint will be attended in 24hrs as per their script. Then on Saturday, I called them around 12:30 pm mentioning that I didnt receive any call nor your service. So your representative confirmed that they are sending our request on urgent basis to the service center and we should hear from them in the next 2-3 hrs to which we received a call from your service guy and he came to attend the call. However, he confirmed that the capacitor is not working and this needs to be replaced. We mentioned when we can get this done, to which he confirmed in a days time since they are open on Sunday so he will try to get this fixed. We called him on Sunday. He mentioned this cannot be done today as he hasnt received the part from the company. We were not at all happy from the service and we asked as what is all this about and when it can be done and stuff to which he mentioned to talk to his senior and provided his number. We stated that the Seniors dont answer their phones at all. So we were correct on that, they never handled the complaint. Now when I phoned the service man as to check for the status, he mentioned please speak to the Manager as I am on leave today and I will not be able to help. What is the service? How do you expect your customer to sit quiet in this situation? We have been calling every time and not getting any service. I am sending this complaint in the editorial section of the newspaper against LG and I will ensure that we get the solution from the consumer court. I am from a service industry background and I am sorry to say this is not the work ethics you are following.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

We have purchased an LG refrigerator that is less than a year old. We reported an issue that when you shut one door the other door pops open. While fridge still technically worked, this isnt supposed to happen (especially with amount we paid); it also affects the ice and temperature and ruined food. We have had two other brands of fridges (Frigidaire and GE) for over 20+ years and this one we can only speak of in terms of months. It is not energy efficiency and does not work properly. We reported the issue to LG and they sent their own technician. (This is after we tried the online tips to lean fridge as far back as possible, etc.) The technician came and did not even touch fridge. When we told him issue he said it was a design flaw and to contact a specific number. We called and they said they would get back to us within 24 hours - spoiler alert and first warning sign, they did not.A few days later I called customer service. The person was helpful and gave me a supervisor number to contact the following day. I did and they set up another appointment which I was told would be the last because they would make sure their own technician fixed it. The technician no-showed. I was persistent and called LG multiple times. In total the technician no showed three times. I used four vacation days and my fridge does not work properly. My customer service was mixed - in fact, one person emailed and said This can happen with top mounts because of the way the duct work is set up. followed by The customer just needs to push on both doors to make sure they are closed all the way before walking away. To me, this wasnt an acceptable response after multiple contacts and only a few mere months of ownership. Half of my customer service responses were terrible in tone and service. I was constantly pushed off and told to just schedule another appointment. I contacted customer service over 12 times, not including the four appointments, three of which LG no-showed after a 5 hour waiting block for appointment time. There were also several times - at least 3 (not including appointments) in which LG said they would follow up with me and never did. We can only talk about our LG product in terms of months. Our other fridges were a Frigidaire and GE unit which lasted 20 years and 22 years respectively. This LG fridge has only lasted a few months. In fact, its basically only worth the $50 my electric company will give me under their program to encourage replacement of energy inefficient units. I would not recommend this product or the customer service. I have copies of my contact, emails, and chat responses and summaries of my phone calls as I plan on following up. What good is a fridge door that makes another one open when you shut it? Apparently this is a common issue that LG has yet to address or fix but just keeps pushing down the line. I hope we can prevent other people from making the same mistake. If I can edit the post after submitting, I will share some of the poor customer service responses and a video of the issue, but I wanted to submit this as soon as possible.

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

I do love the French door refrigerator with the exterior water and ice dispenser. I did have difficulty with the exterior coating (called black stainless steel, which it is not) chipping off and had to fight tooth and nail to get anything done because they called it a cosmetic issue. I was not. It kept flaking. It was a defect in the coating. The refrigerator itself has been easy to clean, has multiple shelf options, and I love the wide drawer at the bottom. The freezer also has a top drawer to keep all those smaller things that can get lost in the bottom of a freezer. Also space enough for me to separate my meat from everything else, so I can see quickly what I need to replenish. The ice maker is great! Options to make extra if youre having guests is a great feature and you can switch from cube to crushed.

I would give 0 stars! I have to get rid of the LG Tromm. It’s only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It’s got to go.

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

Top load washing machine wt1201c - This washing machine I thought would be great. It turns out that the clothes would be self-balanced. It work for while but now I have to constantly watch it and rearrange the clothes throughout the washing process. What a pain! It takes hours to wash one load. It appears that the tub is detached from the washer and it vibrates so much and makes so much noise it is unbearable. I dislike this washer so much and I will never purchase an LG product again.

LG refrigerator LFX25960SB. My problem is the same as the one found over countless number of similar complaints on LG refrigerators - after a short period of ownership, the cooling area keeps shutting off with error code “ER DH”. How is it that there are so many complaints and there is no recall on these problem parts or at least a class action suit? If anyone has any knowledge of any group action being taken against this company, I am in! I will never buy an LG product again in the future and will certainly spread the word.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

My dryer is only 2 years old, but the drum has a big crack and I cant use it any more. I call to request for service, but they said I have to pay for a replacement of a new drum. What? My question is why do I have to pay for a defective product? Thats ridiculous.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

Please steer clear of this product. It is a nightmare to do laundry. Continually says its uneven and runs more and more water to try and balance itself. Unless you have hours to devote to one load of laundry, get another brand. I personally cannot understand the people I call at LG help desk; definite language barrier. This washer apparently is ultra sensitive to a sock or some other small item being on the edge and Im constantly rearranging clothes to try and get it to finish. Worst appliance Ive ever owned and Im in my sixties.

The controls on this microwave take some getting used to. Theyre impossible to see in dim light, and theyre not really very intuitive. My old microwave had actual buttons with numbers on them. This one uses a cutsie system that must have been designed by nerds who just wanted to demonstrate a clever-- but not user-friendly-- alternative. Oh well! Otherwise, the microwave works just fine.

If I could’ve given this zero stars I would’ve. I bought this LG (Life is Good) top loader washing machine and LG Dryer because my old dryer finally broke after 10 years of usage. My previous washing Machine worked fine but the wife wanted the new LG dryer to match a new LG washing machine. So we bought the set. After maybe 4-5 years I noticed some rust on the inside of the body of the washer. Well that rust spot got bigger and more rust spots began to pop up. After many failed attempts with LG customer service and their service technician in my area the end results were that they would not repair or replace the washer. It is considered a cosmetic issue.The rust has dropped into the washer with the clean clothes defeating the purpose of cleaning the clothes. It now has become a hassle pulling the so called clean clothes out of the washer without touching the sides or the top because it’s all rusty. I’ve sent LG pictures of the rust at their request with no response. During the time of purchase we also bought other LG appliances. I’ve had problems with their microwave, stove, dishwasher and refrigerator. My older appliances I had that were much less expensive outlasted the very expensive LG CRAP I bought. Don’t buy LG!!

This was my first major purchase after the death of my husband, and I did my due diligence, I thought. After much research, I went with the LG. It has been wonderful, until it stopped making ice, then no cold water, then the freezer stopped working and finally the fridge portion. I called 2 different companies for their estimates. Both told me to throw the refrigerator out. It is only 5 years old. Cost me almost 2500.00 new from Brandsmart. After reading online reviews I find this is happening to many consumers and all with the same problem. I feel so cheated. My advice is to stay with Whirlpool, GE, or KitchenAid.

Broken LG gas stove knobs and you know which ones Im sure. Consequences? No future LG products to be purchased and I purchase approximately 200 per year.

Front load washer makes loud tapping noise during spin cycle. The noise is so loud you cant talk on phone, watch TV or have a conversation while the washer is on. I leave the house whenever I wash. LG techs tell me thats normal for a front loader. I cannot believe a company would make something so loud.

My LG electric range touch pad does not always work. Most often it is when I press Bake (350 degree light comes on) and then Start.... and nothing happens!!!! I move my finger all around the area and it wont start. So then I press Clear and voila, no problem; that works just fine!!! In over two years of ownership, this has happened at least a dozen times. Eventually it will work, but there is no rhyme or reason why!!!

I bought a LG Washer and Dryer from Home Depot, paid 4600.00. Had to have the dryer drum replaced. The rollers, they fell around the dryer. The washer has leaked so many times and ruined my floor and clothes. Door hinges are junk now. Not happy.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

UPDATED 10/10/2020: DO NOT BUY LG PRODUCTS!!! So... Not only am I still to hear back from LG here (since that was their response on this website) but ever since the compressor was replaced, the in-door icemaker only works when I reset it, and the extra ice maker in the freezer doesnt work at all anymore. Once again, it will take about 10 days to get somebody here to check it out, at which time I have no doubt it will then take another 2 weeks to get it fixed. Also, the finish on our 3 y/o LG washer is now peeling away below the detergent drawer. Totally disgusted by the product quality and customer service of this company.UPDATED 9/28/2020: STARDATE: 09282020 CAPTAINS LOG: 3RD ENTRY. LG replied to my prior review that they could not reach me as they had no contact info, case number, etc., but stating that they really want to help me out and make things right. Mind you, my review specifically noted their chosen repair service, A&E, so why they couldnt track me down is inexcusable and just further illustrates their apathy. Anyway, in their reply they asked me to reply in private with my contact info, which I did. After 2 weeks, I still have yet to hear back from them. Stay tuned...ORIGINAL REVIEW: Compressor failed after only 2.5 years of service. (Compared to its predecessor GE still going strong after 10 years.) After LG diagnosed bad compressor over the phone, we had to wait for two weeks for a service technician to visit. Instead of bringing the new part he simply confirmed the diagnosis and said it would take another two weeks to order and install the parts. The tech who ultimately replaced the compressor (with basically the same model, oh great!) stated that the initial tech was not telling the truth because they all carry LG compressors in their trucks as the problem is so common and widespread. We initially had to discard hundreds of dollars in food, plus we had to constantly buy ice and live out of ice chests in the garage over the course of nearly one month without the LG. Turns out there is a class action suit because of LG knowingly continuing to use the same faulty compressor, so guess Ill be adding to this complaint in a couple years!

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We’re waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They cant find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

Purchased a complete LG kitchen on Black Friday of last year. Dishwasher has only worked 1 month out of the year, rest of time at LG warranty repair shop or waiting on repair shop. Will not give new unit or refund.

Purchase Lg Range at best buy in Oct. 2013 with two year warranty. Range broke, it’s over two weeks- still waiting to be repaired. Made an appointment with LG Customer care Monday. Technician came out Thursday, claimed the parts that was sent to my house by customer care were wrong, so he ordered the part using his cell phone and he gave us time and day that he will be back Saturday same week between 11:00 am to 1:00pm. We waited and he didnt call us. We called him back after 1pm. He didnt get the part. Made another appointment with him, we said Monday morning we’re at home. We go to tampa to work from Monday afternoon and be back Wednesday night, he said available to come Tuesday. We have to work so made arrangement for him to come on Thursday. He said okay, Thursday Jan. 22, between 12:00-1:30. We waited - no calls so we called him back after 1:00. He said “I thought it was done”, we asked “did you get the parts you needed?” He said “yes”, so why he said he thought it was done if he still has the part with him. He said that we did not call LG customer service to make an appointment for him to come, I said: “You gave me a time and date that you will come out Thursday between 12:00 and 1:30pm, why do I need to call LG to make an appointment if you made an arrangement to come?” So, I called LG customer care again and spoke with RJ and advise me that I dont have to call him back because he will be sure that he will call us (Bill the technician) to call us back. Waited again - no call from him so, I called LG back again and spoke with Kyle - couldnt help me, transfer me to Willie, the supervisor, and he said that the LG policy is for the customers to call back to make an appointment AGAIN, if the technician couldnt make it again, and to make another claim to have the stove fix. And then I was transferred to LG Premier Care, spoke with Carnecsha and I told her I will file complaint and Ill call Consumer Advocate to complain. She told me I couldnt do and I told her “why not, we’ve been pushed run around, as a consumer we have rights, this is our life, we bought the warranty as we were told by sales people.” And then she transferred me to Best Buy to the Geek squad who carries the warranty that we bought, and then transferred again to LG to make another arrangement for technician to come out.

This LG manufacturer has to be the worst experience of customer service I have ever had in my life. I have been trying to contact customer service, the supervisor of LG and all they kept doing is lying to me and promised me a courtesy refrigerator bin and told me I would get a call from the supervisor. In 3 days they havent called. I called them back and told them what happened. They gave me confirmation numbers 3 times and kept me on hold for 40 minutes just to get through a supervisor, the customer service agent told me she will just email me a order # to my email. I checked my email and there is no email from LG. I called again and told me, We cannot send you the bin cause your warranty expired. There you go more lies from LG.Thats after they told me they had no problem sending me one courtesy bin to my home. Still nothing. They wasted my time on the phone and lying to me. Some of their product are cheap. They are plastic and break so easily and are very fragile. They treat their customers bad and they really dont care from the way their employees treat the consumers. From my experience do not buy from LG. They treat you horribly and they lie to their customers. They are people you wouldnt want to do service with and they need to improve their products. I am serious!!! Stay away from my horrible experience with LG!

We’ve had this fridge for several years. Have had multiple service calls for ice maker and the unit maintaining the proper temp. Don’t buy this brand. Customer service sucks in plain English.

Bought an LG WT5070CW several years ago because of the extra large capacity. My old LG front loader died after 10+ years and since we had a good experience with their washers we went with another. That was the biggest mistake ever! We have a very large family and laundry can get behind fast. It takes a half a day sometimes to wash 1 load of laundry due to the UE code and our inability to get it to balance. Im way behind now and have had to resort going to the laundromat. After thinking about it, with the money we spent at the laundromat, I could have bought a better washer. If I could give it no stars I would. Never again and after reading some of the other reviews I may never buy another LG product. There is obviously no reason to contact the company either after reading reviews though I have sent an email to complain about this washer. The only thing it is good for is scrap metal.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

Purchased the DLE8000V dryer and the WM8000H. A washer in Graphite, great in the store with bright lights, cannot read the front of machines to set the dial, lights around the dial make it harder. Dryer lint filter need to scrape lint off.

I have had nothing but trouble with my LG fridge (model LFC2525765ST). Ive had the same problem over and over since purchasing it in 2011. Well sort of, it started off with a blown bulb in the fridge. Then...well. They come out, fix it, then something else. The temperature keeps dropping and I keep losing my food. LG will not replace the fridge and I keep losing food. Their $250.00 check does not replace all that I have lost or what I have to spend on take-out while they diagnose the same problem again and again and then have to wait for them to order new parts, then set up a new date to come in and fix it. What is my relief when this company comes in to (seemingly) rebuild my fridge? Shouldnt they have to replace it when they have to keep repairing a 3-year-old fridge? I have a warranty and believe me, Ive needed it practically every year Ive had it. Somebody please help me with this, Im tired of losing my food. Im tired of wondering if I will have something to eat when I open the fridge door. With this current incident, its been going on since the beginning of January 2015. And the problem still hasnt been resolved. They put in a new part and the repair charge (not to me) was $335.32. It started working then it stopped and that weekend, so called the company again but cancelled because it started working again. A repairman called me and said give it 24 to 48 hrs to regulate itself (this was a Monday, I called on that Friday before but cancelled on I believe that Sunday). Then it happened again on a Thursday (Thursday seems to be the day of breakdowns). I called for repair service on Friday and as usual, had to wait until Monday for service to be set up. They always end the call with,We are here for you 24/7, but how? Since they cant do anything on a weekend. And I was told they would put in an emergency call for me. I expected someone to come on Monday but no, they called to set up an appointment on Monday. So had to wait again. Who knows what the next part will cost that is coming in on 2/16/15. Oh yeah, this is the same problem from January. This is the third time Ive had to shop, but I buy a little at a time now because I lost all my food from the last two shopping trips thinking the problem had been resolved (silly me). I had already sent in a food loss form. Dont think Ill be reimbursed for the last two mistakes I made buying food. I asked for another food loss form but still waiting. And Im waiting to hear about the one I already turned in. Wow... Oh, by the way, the first time they delivered my fridge, they had to take it back and bring another one because it was defective. Should have taken a hint then. It was purchased from HHGregg BRANDYWINE PKWY 19803 on 11/08/2011.

I want to tell you about the major issue and health problem with the top loading washer. I have been getting mold in my washer and on my clothes EVERY time I do a load of wash. This has been going on for months and it isnt going away. I run the clean cycle every few weeks hoping to keep the tub clean but it doesnt work. Ive run the clean cycle using a quart of bleach and then again using a quart of vinegar. The tub never drains properly and that is what is causing the mold. This is ridiculous and is a major health issue!!! Ive reported this to Consumer Affairs as well. This thing should be replaced immediately!!!

Our LG washing machine is not working. Dryer motor or front cover, damaged.

Several years ago my wife purchased an LG French door refrigerator. Almost immediately we began to hear weird noises from the freezer so we called in a service call. We were told it was ice forming in the back wall of the freezer and it was interfering with the fan blades. The tech told us the only cure was to unplug the refrigerator and let the ice melt. We did this and over the next several years were required to do it a number of times more. The tech told us it was a design flaw and LG would void the warranty if we called it in too often, that is if LG even responded. The ice drawer has no back to it and ice continually falls behind it and onto the bottom of the freezer under the freezer drawer. So that whenever you open the drawer, ice is pulled out onto the floor. Just tonight, my son noticed that there was a burning smell in the fridge and that several food containers were warm. Turns out the lights in the refrigerator are not turning off when the door is closed, so I had to unscrew the bulbs to prevent a fire or food spoilage. At this point I dont even think I will call LG as their service and warranty performance is either awful or nonexistent. Needless to say I will never buy another LG product and will vociferously deter anyone I know from purchasing one. As an aside, I received an LG Blu-ray player as a gift a while back and the first time it was hooked up, it didnt work either. It had to be returned for an exchange and while the second one worked it too has regular problems and has to be unplugged to be rebooted in order to function. I guess LG stands for Lousy Goods or Lotsa Grief.

I have had this washing machine about a year and noticed that the blanket’s come out as dirty as they go in. The clothes don’t get clean. I haven’t had it break at all but the quality of the washing is so bad I am going to try and sell this one and buy a front load. I have to take my clothes to the laundromat to make sure they get clean!!!! Why did I bother with this piece of junk? I would leave no stars if that was allowed. They should recall all of these and give us our money back. I will NEVER buy a top load again. They just don’t clean like my old front load that lasted about 10 years before I had to replace it and I had to pick a piece of junk. Anyone want a used washer? Sell it to you cheap!

I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator. LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

I just had to replace a four year old LG dishwasher. This was the worst dishwasher I have ever owned. The rack system was poorly designed and engineered. The wheels were brittle and broke easily and very costly to replace. The control panel had to be replaced twice and although part of the warranty, it still was costly to replace. The motor was very noisy and recently stopped working altogether. I just purchased a Bosch dishwasher as a replacement and am sure it will be much better than the LG. This is the last LG product I will purchase. Poor engineering and poor customer support.

We bought our range in May of 2017. By Sept of 2017 it required its first service. It stopped working due to a problem with the connection. It was repaired and was covered by warranty. Now, it’s Oct 2019. The burners don’t heat correctly. The front burner is heating too hot while the left front doesn’t heat at all. Stays lukewarm. Then when I turn on the rear burner the front right comes on. My range is either possessed or just that jacked up. I wouldn’t get another LG range if it were free and came with a professional chef! Do not buy this product.

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

5 years ago we bought 6 brand new LG appliances and since then we have had to replace 3 of them. Stove, Refrigerator and Microwave. Two others ones have been repaired twice each. The microwave control panel has had to be replace 3 times in which LG covered the part but we had to pay labour. The first time that was almost 200 dollars and the second time it was 150. The last time it broke we said screw it and took it to the country and used it as target practice. We did phone LG and said pay for the part and labour and they said NO as it was out of warranty. I said this is the 3rd time the same part has stopped working and was told too bad so sad. Dont buy LG appliances. Even if they came into my house and said here is brand new appliances and a million dollars I would tell them to get the F out of my house. Not worth the trouble.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.