Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

I purchased a $ 2600 2015 LG French door refrigerator, LFXC24726*S, in November 2014. Now after only 17 months of actual use the whole system failed. Now Im no math major but a product this expensive should not be breaking down so soon. Its been two weeks and the repairman still hasnt received the part to fix the problem. No wonder Home Depot advised me to get the protection plan. In the future I will not be buying anymore LG PRODUCTS. Life is not so good when the consumer purchases a LG APPLIANCE.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

I bought a new LG refrigerator Model LFXS29766S from Home Depot for $2700. After only 14 months the compressor failed. The repairman said this compressor was back ordered and it will be several weeks to get a new one installed. Apparently LG has a major reliability problem with this compressor design. Thank goodness for my 25 year old Sears in the garage. It has been running well since day one with absolutely zero maintenance or repair. I will not buy anything from LG in the future.

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

We purchased a fridge from LG Shoppe on August 8th and its not working from the day it was purchased. The shopkeeper straightly said to go to the company and its not their matter after selling. We logged a complaint in LG Customer Care and today, August 17th, we are sitting without cold water.

It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things dont fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.

Top loading washer placed on routine Tub clean, bottom of tub broke loose, shot up through top of machine breaking inside parts. Sounded as if there was a boat running outside my house, thankfully instead of opening top, son ran to get me. LG does not comprehend seriousness of the incident. Spoke to over 7 LG representatives, supervisor stated that they will not support repair unless Washer is Recalled and customer should contact Consumer Affairs? Washer drum is defective and could cause serious injury. Please Recall this product Model WT1101CW, before someone is hurt.

Top load washing machine wt1201c - This washing machine I thought would be great. It turns out that the clothes would be self-balanced. It work for while but now I have to constantly watch it and rearrange the clothes throughout the washing process. What a pain! It takes hours to wash one load. It appears that the tub is detached from the washer and it vibrates so much and makes so much noise it is unbearable. I dislike this washer so much and I will never purchase an LG product again.

I bought my LG Washer and Dryer back in 2007 and they are still going strong. They are big enough to fit our king size comforters so no trips to the dry cleaners or laundromats. I still love them.

Three years ago I purchased the LG WT4870C washer -- a He top loader with stainless tub. Its been less than a satisfying experience owning it. The unit flashes the IE error code on virtually every load of laundry. Since my washer is in the basement, Im blissfully unaware of the error code. So, the wash cycle practically never finished when I expect; Ive come to count on it taking twice as long to do laundry as it should. The IE error code indicates a dirty water filter, and I wonder how I ever existed for years with my old washer -- it never gave me a bit of trouble related to water quality.This unit is so sophisticated. It can actually sync to your smart phone. Who gives a damn!! Can I start a wash cycle and add clothes as the tub is filling with water? Nope! I like to do that to save time, but LG thinks its a good idea to lock the lid so you must get all your dirty clothes inside the tub before you start. You cannot open that sucker while its working. Not happening.And, in this great freedom-loving country of ours, do I get to choose how much water to use to wash my clothes? Nope! I should be able to wash one sock with 10 gallons of water if I choose. Whether or not I have my own well (which I do), it should be my choice. Sometimes I just want to soak -- I mean truly SOAK -- something in water. The control freaks at LG decided to be clever and prevent the user from exercising this right. You will use exactly the amount of water THEY want you to use. Seems very un-American to me. In short, simple is usually better, and the LG WT4870C is not simple. Dont be drawn in by all the bright lights and fancy chimes. This unit is overpriced and the product of Big Brothers crack team of controllers. I wish I had not bought it.

Purchased LGs gas oven, in part for its brilliant blue interior. Well within the first year of use, the interior base shelf had corroded, as if some solvent had been applied to remove the paint. Since I never bake citric foods (no lasagna, no fruit pies), I could not explain how this ugly disfiguring of the interior of the oven could have occurred. Running ones hands over the surface, it feels like sandpaper.Additionally, the internal temperature is approximately 25 degrees off, based on an oven temperature gauge purchased to check the ovens accuracy. Both of these problems bring into question the overall integrity of this LG gas oven. I would not recommend anyone purchase an LG appliance.

I bought an LG washer, model number WM2240CW, on 3/20/2011. I thought it was working okay until I noticed that everything I washed would stink. So I watched it wash one day and I saw it wasnt putting enough water in. So I added more water with a hose and it washed fine. So I called LG and told them the problem. They told me I was overloading the washer. I told them that five tee-shirts and five pairs of underwear with 10 socks wasnt overloading. I told them no matter what I wash, it didnt put enough water in. They told me this was normal. I said, No, it wasnt. I could see dry spots on my clothes while it was washing. They would not do anything about it. So now I have to add water with a hose every time I do a wash load! Dont buy an LG washer. They are no good and their service sucks!

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

I built a new vacation home three years ago and bought all LG appliances, which were washer, dryer, fridge, and dishwasher.I’ve had numerous problems. There was water leakage from the washer and extreme problems with the dishwasher. Five repair calls, but there are still problems. The handle on the fridge has come loose and is extremely difficult to tighten.These appliances are absolutely terrible. I would never recommend them.

Our washer/dryer set (WM2016) was purchased from Sears about 4 years ago. My wife has always complained about the stench in the tub. Then last week, she was complaining about a smell (different). The next night, I came home from work and she said it was smelling again. When I got to the laundry room, the smoke alarm started sounding and I could not see the washer. After getting in and shutting it off, the drum was on fire which was quickly extinguished. I pulled the washer out and unplugged it. At that point, I needed to remove the top to make sure the fire was out, which it was. The next morning, I took the machine apart to see what happened to our 4-year-old washer. It seems that LG made a part inside of the plastic drum that is made from aluminum that was not treated by any means. It corroded, causing the drum to contact the outer drum. Had we not been home, we could have lost everything. I will not purchase anything LG produces from here out. When contacted, they could care less as we have your money!

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

Bought a new LG fridge in November 2017 from Home Depot (delivered Feb 18). Fridge was finally installed by my general contractor in January 2019 after kitchen renovation. Almost immediately, the fridge started to make a loud buzzing type noise. The noise is unbearable and can be heard in the other room while watching TV (to the point of needing to raise the TV volume), as well as when we are upstairs. The noise is non-stop and continues even when the fridge door is open. I called LG and they said that the compressor was defective as they are designed to shut off when the door was open. However, they said that the warranty is only for a year after original purchase (even though its been installed less than a year), and I would need to contact a repairman to have them come fix it, and they would not cover the cost of the repairman. I am now getting quotes to fix it for a few hundred dollars, which at that point I should just get a new fridge despite my fridge being used only 6 months. I will never again buy an LG product.

I guess that judging by the other microwave reviews, I shouldnt be surprised that my first-ever LG product wasnt any good. We purchased a new house in May, which included a new LG microwave that was purchased/installed in April when the kitchen was remodeled. Last week, the microwave just completely stopped working, and when I called LG, none of the troubleshooting solutions worked. Their response was that they needed a receipt to look at it and repair it. However, the previous owner did not have the receipt. I told them that I knew for a fact that it was purchased in April. Regardless of that, its manufactured date was May 2011, so shouldnt they be ashamed that their product only lasted 1.5 years from its manufactured date? Instead, I now have to contact the people we bought our house from and ask them to call the store they purchased the unit from and find the receipt - wasting everyones time. Products break, I get that. But its the fact that it broke within 1.5 years of its manufactured date and that customer service was awful. I will never buy an LG appliance again, and Ill pass the word along to my friends.

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

Bought an LG electric range from Lowes. LRE3083st 5 mos. ago still in warranty. First time we used the self clean oven set on 3 hrs (it can also be set on 4 or 5 hrs), the oven and the top burners got so hot that it melted the cabinet doors beside the stove. Talked to several people at customer service, sent all requested documents, got the run around. Finally they refused to do anything about it. Said we must have inferior cabinets. We are afraid of this stove, we think it is a fire hazard. LG products are crap and their customer service is non-existent. BUYER BEWARE!

I liked the LG brand initially and the refrigerator was on sale. Adjustable temperatures for desired food storage. Roomy storage and easy to disassemble to clean. Lower power usage for reduced electricity bill. But the lifespan of the refrigerator is not as long as desired. It did not meet my expectations as my older refrigerator outlasted this one by about 20 years.

At 14 months my ice maker quit working. Upon investigation, the ice maker mechanism was binding attempting to recycle for water after dumping the ice cubes. I contacted LG website and was given a phone number which was nothing more than a free something IF I qualified by answering questions. Stay away from this manufacturer. I can verify they make junk and then try to scam you by buying a bunch of unrelated stuff. Im thinking of selling my fridge and buy a better name brand.

LG REFRIGERATOR AND ICE MAKER has been one of the worst experiences of my 63 years. It looks nice but try getting anything fixed or working period. After having a repair man out to troubleshoot the problem the LG company refused my repairman any help or input at all as he was not an LG licensed repairman. We live in Montana and the closest LG place was 3 hours away. That LG company repairman said if we would hall it to Bozeman they would look at it. My repairman has an excellent reputation and works on every other brand and an Appliance Repair Business. He now refuses work on anything LG as he has had NO luck getting any assistance from LG or their repairmen. Nor have I, as an LG Customer. Two weeks after replacing the ice maker, which never worked again, the refrigerator went completely out. BE SURE TO LOOK ONLINE AT ALL THE LAWSUITS AND HUNDREDS OF CUSTOMERS STORIES OF THE SAME TROUBLES AND WORSE!!!! Be warned!!!

As most of you know, I do not use social media as a living diary to post what I’m feeling, what I’m wearing or what we’re having for dinner tonight. However, today I am going to make an exception and share my story about why you shouldn’t buy an LG refrigerator as I head into week three without one as I continue to work with LG support.Let me start by saying, you can’t make this stuff up. The morning of Monday, May 18th started as any other Monday. I woke up at 5:30, turned on my computer, started my coffee, put the dogs out and reached into the refrigerator to get my cream. Imagine my surprise when I realized my 16 month old refrigerator [LFXS30766S] and freezer were warm. I’ve bulleted a the rest of this story to make it read faster for those of you who care to. • Called LG support, who deduced that it was probably the compressor and issued a service ticket [**] for 5/19 between 8-5 am EDT. [At no time does he mention that they have a known problem with their compressors which is why they have extended their one year parts and labor warranty into a five year warranty.] o I was thrilled to receive a call around lunchtime from the service company [J.O.A. ELECTRONICS] who told me he could come that same afternoon [5/18] to look at the refrigerator. o J.O.A. comes at 3 pm EDT, runs diagnostic, confirms it was the compressor, charges me $50 and starts to leave. I ask him how long it will take the part to come in.o J.O.A. then tells me LG will order compressor and fix the refrigerator that he can’t do it. [Are you freaking kidding me?] • Called LG support back and talked to a new service rep who told me: o J.O.A. Electronics shouldn’t have charged me $50 as my refrigerator was still under warranty and he should order the part so he can come back and fix it. o She then supplies ME with their contact info and tells ME I need to:  Call them and tell them they have to return my check. [as they shouldn’t have charged me] Confirm that they can order the part and fix the refrigerator. [Isn’t this why she’s getting paid?] • So at this point my husband gets home from work and calls J.O.A: o who refuses to return or destroy our check, causing us to call our bank and issue a stop payment [$30].o who also tells Steve that his job was to do a diagnostic, not order the part or fix the refrigerator just do a diagnostic. [seriously, this is who my service ticket from LG went to? What happened to a certified tech or company…] • Called LG support back [for those counting, this is call three on 5/18], and talk to another service rep who: o Listens to my tale. o Puts me on hold to talk to management; and then gets back on the phone to tell me, she can:  schedule an appointment [**] with Jude an LG certified technician, for 5/26 between 8-12 EDT [because Monday, 5/25 was Memorial Day] NOTE: that’s a week without a refrigerator DURING THE COVID-19 PANDEMIC, OVER THE HOLIDAY WEEKEND AND AFTER DOING A MONTH’S WORTH OF FOOD SHOPPING.o After slightly losing my **, let’s be honest folks, for all of those of you who know me, patience is not my strongest strength, I tell her fine and graciously accept the appointment with Jude the Savior for over a week away. We make due for the next week without a refrigerator [shopping daily/borrowing refrigerator space from friends]. Again, you can’t make this ** up. • So, joyous day, 5/26 arrives: o Jude [the long awaited LG certified tech] calls to tell me he’s running late and will be at our house closer to 1:30/2:00. o In the meantime, our address update from my calls a week earlier take effect and our town is updated. [they had the correct street address but the wrong city]o I immediately get a call from Jude, the LG certified tech and savior, who I have waited a week to come fix my refrigerator, who tells me our town isn’t in his territory so he won’t be coming because it’s too far. He cancels my RNN ticket. [We live 15 minutes from the wrong town in the ticket.] • Pissed off [major understatement], I called LG support, tell the service rep I want to speak to a supervisor, get put through to another minion, tell my story, AGAIN, including the J.O.A. mess, tells me he can get us serviced the next day [you see there’s no way we can get same day service because of COVID-19 and such – really, there’s a pandemic in play, this is news to me], 5/27, new ticket issued [**]. [We wait with baited breath to find out who is going to be coming to fix our refrigerator.] o I get a text telling me a service ticket has been issued and I will be contacted once a service center has confirmed.o J.O.A. ELECTRONICS accepts my ticket is confirmed as our service company. [again, you can’t make this ** up] • We call back LG support, express our frustration and concerns about J.O.A. being assigned the ticket and again tell him the story about J.O.A. an the incident that happened back on May 18th. o While we’re on hold, the service rep calls J.O.A. himself. [props Arnell as it was more than Diane did for us on 5/18]  They assure him they can do the job and they will call us to set up an appt.o We wait. [NO CALL. NO APPT SET UP.]• The morning of 5/27, I literally get woken up by a text from LG that says they are still looking for a provider to come as quickly as possible. I will be notified when an appt is confirmed.• I send an email complaint to the office of the president because he wants to be connected to his customers (5/27), outlining our dilemma and the challenge we’ve had getting service for our refrigerator. [Again, it’s only 16 months old]• 5/27, call LG support (again), to be disconnected (again), but this time Service Representative calls me back. We now have a case ticket (vs a repair ticket [CNN vs an RNN]) which will take 3-5 days to be reviewed before hearing back from LG. [AT WHAT POINT IS LIFE GOOD WITH LG because I’ve missed the GOOD LIFE EXPERIENCE!]• 5/29, receive a standard letter from an executive advisor in response to my letter to the president thanking me for my letter, telling me that my case is in review and let her know if there was any immediate needs that she could help me with…SERIOUSLY, ARE YOU KIDDING ME? IMMEDIATE NEED. HOW ABOUT A REFRIGERATOR THAT WORKS!!!The worst part is we are out hundreds of dollars in food, the returned check fee, a couple of vacation days and I still do not have a working REFRIGERATOR. At this point, I just want my money back so I can buy a refrigerator that works and will work 10 years from now. Again, our compressor didn’t even make it 24 months. So if you’re in need of a refrigerator, do not buy the hype – LIFE IS NOT GOOD WITH LG. Buy a Samsung, GE, Kenmore, or another brand. Life is not Good.

This dishwasher was the first LG appliance I ever purchased. I've had it for many years and it's still running great. It has wonderful features like "delicate" cycle (for China) and adjustable racks - both for height and for items you might have to put into them. Even the flatware basket is well designed.

As soon as the warranty (1 YR) was over... Problems started. Temperature changed by itself; called LG they connected to the unit and fixed it, but continue to ask for me to get extra warranty (I did not). Unit started icing inside and water inside as well, after several (self do it yourself) defrosting, problem continued. Called LG again and they said they could not take care of it, that I needed to make appointment with them to have it fixed. I told them I would take the frig/unit and drop it in front of the store explaining to everyone what was wrong with it and worthless it was. They got connected online and reset it and it worked fine for a while. Now its doing it again. All of their units are worthless even their cell V10 & V20, their dishwasher its also another piece of crap. NEVER AGAIN will I ever buy LG. So far stove/oven and microwave works... but give it time. BTW, units are less than three years old and Im hardly ever home to use them, so it should only be about 6 months worth of use. Thank God I didnt buy the washer and dryer from them.

Bought LG DISHWASHER LDT9965BD in Nov/2016. We have a laminate floor in our kitchen. Didnt realize the dishwasher was leaking until the Pergo floor panels started curling up at the seams in front of the washer. The service man said our sump assembly seal was leaking from inside the washer. The dripping was unnoticed because the water was flowing under the laminate panels and soaking into the padding underneath. I have had many less expensive dishwashers in my life and never had a leak not even a drip. This was the most expensive dishwasher LG had at the time of purchase. Waiting to see if LG backs up the damage that was caused.

We enjoy LG's double range; we can bake a pizza on the top range and bake a turkey on the bottom (if we so wished) simultaneously. The alerts from the LG range are not annoying buzzards but are soothing melodies.

Replaced our Elite Kenmore (LG) with new LG. Very happy with updated features. The new LG agitates the clothes much more than the Kenmore, thus clothes are cleaner. Only dislike is machine is louder and water pump is little annoying, if in a laundry room where door shuts all will be good.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

I opened up our refrigerator door one morning and the interior had a burnt smell and the contents of the refrigerator were not cool anymore. My husband removed the plastic covering and the light bulbs. The light bulbs were extremely hot to touch. The white plastic casing above the lights bulbs were dark brown. I called LG the same morning and they will replace the burnt unit and cover the repair cost. There will be no charge to myself.

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

I wanted to be fair about my review so I waited until I had it a while. I bought this machine a yr ago and I am very disappointed. In any cycle, theres not enough water to get everything wet, say nothing about rubbing the clothes together. The repairman came out for a repair issue and stated the machine was made to wash ONE set of sheets not two. If I want anything really clean, I have to go to bulky to get enough water to make any soap suds. Most of the time, I can see the blue soap color on some of the clothes.. They dont get wet enough to get the soap off. I will not buy LG anything again.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

My LG has been very reliable for 9 years. I love having the freezer at the bottom with the double refrigerator doors at the top. The ONLY design feature I don’t like at all is the temp controlled drawer that goes across the full width of the refrigerator. In order to use that drawer you have to open both doors. Would much prefer 2 smaller drawers accessible individually from each side.

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

Almost 2 years to the day after purchasing my LG side-by-side refrigerator with bottom freezer, the freezer stopped freezing. Two LG-Certified repair people concluded it was the compressor and a $1300 repair on a machine I purchased for $1900. Really?!?!? Fortunately the part was covered, and the repair ONLY cost $600. Piece of junk.

If you purchase this piece of trash, count on its breaking down in less than five years - as ours did. And good luck getting warranty service, much less emergency service. One other suggestion: be certain to ensure your freezer food. This company should be shut down.

Unbalanced Flaw UE - LG Front Loader Extra Capacity - Paid way too much to get extra capacity - would love to have my basic front loader back! Extra capacity is worthless if you cant get the load to spin & finish because of the UE code. Ive had to throw away pillows I washed. No problem in my last machine, because this way overpriced LG wouldnt spin it - not alone, not with other items, not after being wrung out, hung to drip dry, not on low spin - NOTHING. The True Balancer is a joke - it is directly causing the problem. What good is an EXTRA CAPACITY washing machine, if you cant wash more than a normal load in it anyway? The time Ive wasted standing in front of this machine, hoping *this time* it would spin, rebalancing items by hand - makes me sick to think how much we paid for this piece of junk. Good luck with customer service - they said there is no recall even though there is post after post of the same UE complaint, and they *might* call me back once the customer service person logs my complaint. Never asked me for any contact info so Im not sure how that will happen...

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

If I only had read all the reviews on the LG refrigerators... I would have avoided all the aggravation and expense. I Bought an LG refrigerator 1yr ago. I had it serviced 3 times... Freezer leaked and fridge did not stay cool... Spoiled food, wet floor (accident waiting to happen if I hadnt notice the flood)... This is nothing you want to see when you walk into your house after 10 hrs of work... After $600 in repairs had to get rid of it... Just a waste of $1100 + repairs. To top it off, had to purchase a new fridge... Dont buy LG...

I had my washer serviced many times. Its waste of money, energy and, water too. Some days it take hours for loads to be washed. Im not joking. LG customer service sucks big time!!! I read all the complaints and mine has all the same issue as everyones washer. The washers are a LEMON!!! And no class action lawsuit? Someone must be in bed with LG...

I had an LG range and the top cracked when it was barely two months old. When contacting LG for assistance, this is what I was told: I have received additional information from our Technical Support Manager regarding your cook top. After review, it has been determined to be a cosmetic issue which is not covered under manufacture warranty. The ring in the picture appears to be created from the pots boiling over. Unfortunately, we are unable to offer any assistance with this issue. Scary that LG is being allowed to market a cook top that cant handle pots boiling over!

Bought a $3,000 LG refrigerator and the day after it was delivered, I called LG to have it repaired due to the refrigerator arriving damaged with a broken drip tray. Was told I couldnt get just the drip tray, that I would need the entire door assembly and that a tech would have to install it. I have spent 3 days and over 2.5 hours on the phone trying to get this tray fixed/replaced. Finally, I was transferred to a supervisor who set me up with a local service company. The service company would not order the part or come to do the repair because they said that trying to get reimbursement from LG was almost impossible and that LG fought them every time they did a warranty repair on LGs behalf. The service company said they would do it if I paid COD. Why would I pay for a part and labor for warranty work? Called LG back and spent another hour on the phone with no satisfaction. I will never buy another LG product.

UPDATE- LG did send a repairperson on August 2nd and a new compressor was replaced. I was told this refrigerator has defective compressors. A&E repair sent the new compressor prior to the repair date so it would be here and I wouldnt have to wait for it to be ordered and wait even more time, which I was very grateful for. I am now waiting for LG to call me for compensation to a French Door refrigerator that was full of food that was lost due to this problem not to mention the inconvenience this has caused. Thank you LG for coming through. I wish you would have been as attentive to my 52 tv when that went not even 2 years old.

Replaced 1 1/2 year old compressor - I have been venting my frustration about our LG, 1 1/2 year, old side by side refrigerator (Model #LSXS262386S). We purchased this refrigerator at Lowes in June, 2015 for $1,622.60. I thought I did my research on buying this new appliance. Early January, 2017 I knew something was wrong with the freezer, so I transferred the freezer compartment contents to our 30-year old Kenmore freezer in the garage.We called support and did a smart diagnosis and talked to someone and were told that it seems that the freezer door has just been opened and closed too many times. I moved the freezer contents from the 30-year old freezer back into the 1 1/2 year old LG. A week later, the freezer completely stopped freezing. We called support again. We did get repair here that day. (I was afraid to ask why.) The repairman commented that he didnt like to work on LG refrigerators. The compressor needed to be ordered. 6 days later, the compressor was installed (25 minutes). We were charged $540.00 for labor. I guess, in this world, if we get a good appliance, we should consider ourselves lucky. If you get a bad one, good luck with the results. Its just a shame.

So much better than my last washer. Loads easier. Gets clothes cleaner. And is quiet. Love that you can add water to the wash. Love deep wash and the various settings. It offers total customization to each wash. Don’t care about WI-FI but I guess it can be useful.

This microwave is designed in a genius way! It’s large, you can select the type of food and status (frozen..) instead of choosing strength or time. It’s heavy duty, I don’t think people would survive it. It gives you the feeling it’s a luxurious and reliable product.

I want you all to know that the LG model LFX 30766S we bought in the 2nd half of 2015 stopped cooling and the compressor is shot. We are waiting for service to repair and expect, based on the call with the service center will cost a minimum of $300 just for the visit and they indicate that they may have to order parts... We will see but we are still waiting for 4 days for service. Ill keep you posted but this Made in Korea was over $2300 and didnt last 1 year and a half. We still dont know if parts are under warranty... Keep tuned and stay away from LG refrigerators.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

LG stackable washer/dryer, apartment size, high end - I thought! Two years later, a bunch of drywall have been replaced due to a bad washer install (Best Buy) and 5 visits later from the service team for the dryer, I am tired. No more LG anything ever. The dryer is so poorly designed (its the vent less model - dont buy one) that it takes a team of techs to pull the unit out of the area its in just to press a button to reset the thermostat. Its had three new computer boards in 2 years. The techs pulled the dryer all apart last visit and replaced the entire thermostat rather than just reset it. That was a couple of months ago and it just went south again today. It overheated then stopped dead. I am lucky I bought a service contract from Sears. They have been great, but I hope they just replace the unit soon. Its costing them a fortune to repair. Cheaply made appliances are keeping many techs employed these days it seems. LG? No, never again. And yes, their help desk was useless when I had the 1-year warranty. Now poor Sears has to come out and visit more often than I want them to come. I dont understand why any appliance store would stock items that repeatedly fail.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldnt understand I already had it apart.I called another company and was told that I could buy a new drum for $133.58 but the drum was back east and it would take several weeks to have it shipped here, so I will weld the drum for now and order it at a later date. Not happy. The washer has performed O.K. but has a funky smell if you keep the door shut. We wash and dry about 4 loads per week so its not abused. Will not buy another LG.

I purchased an LG front loader in the last quarter of 2012. In late 2013, the door gasket started leaking. I called several local repair shops who stated they would not work on them because LG did not stand behind their appliance replacement parts. I ordered the gasket and replaced it myself. Now in June of 2015, the door gasket is leaking again in the exact same spot. This is a poor design and I will never buy an LG product again.

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

I have a 31 cu ft. French Door LG refrigerator that I spent a lot of money on over 4 years ago and the compressor suddenly went out. Luckily I have a warranty for 10 years for major components, but lo and behold it does not cover labor. The 45 minutes of labor was $600. I am shocked for several reasons: I cant believe an expensive appliance less than 5 years old would have a compressor which needs replacement, its unbelievable to have to pay $600 in labor for 45 minutes of work although I have a warranty. I also own an LG Steam Washer/Front Loader and matching dryer. The washer also needed repairs (which I had to pay parts and labor for) after a couple of years of ownership. These are definitely the LAST LG appliances, electronics, etc I purchase. In the future, I hope to find a company who cares about their customers and stands by their products.

On 4/14 I contacted LG Direct Service regarding my refrigerator not cooling. The refrigerator was no longer under warranty so they suggested some local service providers. At this point the service rep offer me a service contract for the unit, explaining that I would have a 60 day service contract for a cost of $365.04 and they would send a technician out to fix the unit on 4/17 between 8:00 am and 12:00. On 4/17 the technician was a no show. I contacted LG Direct Service regarding the matter. That had no answer for me and kept referring me to Assurance, who apparently is a third party to actually held the service contract that I thought I got from LG Direct Services. This whole time I had been dealing directly with LG as implied by the name. In any event, Assurance informed me that he was only service provider in my area, and that they would send another request to him. So I was told now that the technician would be arriving between 8-12:00 on 4/19. LG Provided me with the number of the provider so I attempted to contact him on 4/18 in an effort to confirm the appointment. After numerous attempts with no answer other than a recording with a full mailbox, I contacted LG Direct Service again. I explained that I could not contact the provider and needed to have this appointment confirmed. They attempted to contact the provider but had the same response that I did. After 2 hours of mostly being on hold listen to a recording tell me over and over again that they know how valuable my time is, I am informed that the guy will not be coming tomorrow. He rejected the request for the service. It turns out he rejected the first request for service as well. So the appointment that LG Direct Service told me I had, never even existed. No phone call or e-mail to let me know. So I took off of work for no reason. Had I not called on 4/18, the same thing would have happened. Now LG just keeps trying to pass the buck onto Assurance. LG tells me that the technician that didnt show is the only one they have in my area even though they had already given me the names of three other service providers. The fact is he is the only one that is on the Assurance list of providers. As a result they now say they can no longer repair my refrigerator. So instead of paying $365.04 for the repair it is now going to cost $900. LG totally misrepresented the service contract of actually being an LG product. I have repeatedly asked LG to stand by the contract they sold me and get another authorized repairman to fix it. They have gone so far as to tell me that they dont have anyone who can make the repair in my area. It should be against the law to sell you a product under the representation that it is their product and not a third partys. The only people I spoke with and was invoiced by was LG Direct Service and they should have to make do on the contract and get my refrigerator fixed and not just offer to cancel the contract and return my money and then have to pay more to someone else. Just for the fact that between time off of work and the 4 hrs plus I have spent on the phone with them should be enough to make them want to do right by the customer.

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

I wanted to update my complaint. Because I could not get anywhere with hhgregg or Warrentech I put a complaint on Consumer Affairs and I am now satisfied because I got a call from a gal named Valerie and they are going to honor my warranty and replace my door on my refrigerator. I am sad it had to come to this and so was Valerie. But at least the whole thing is getting resolved. Thank you Valerie and hhgregg!

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

I purchased this washer (WT4801CW) new in December 2011 from Home Depot. I have been happy with it until just recently when my washer just stopped in the middle of the wash cycle. I tried to push the power button to re-start the load but the display was dead - no lights, no sounds - nothing! The lid was locked and would not open but my husband figured out how to get lid to open. We manually had to wring out all the towels I had in the washer and then dip out all the water. I called LG but all they told me was that since I didnt buy extended warranty they couldnt help me.Apparently the guy I talked to at LG wasnt in the US as he had no idea how to pronounce Louisville and asked me what KY stood for. My husband is quite the repairman and was able to figure out that the fuse on the noise reducer was bad along with having no power on the main Power Control Board. It cost us around $160 to replace these parts and thankfully my husband was able to do all the work himself. LG stands for Lifes Good, but apparently this is a joke on us!

First Id like to say that I am not a person often motivated to write reviews. I dont rush to review items that just meet my expectations. Youll only find a review from me if something is extremely worthwhile or, as in this case, seriously flawed. We purchased our brand new LG top-loading washing machine from Lowes in December 2013 for almost $700. For the first four months I was in love with it. Then I inadvertently pushed the stop button instead of the pause button when the load I was washing became unbalanced. Since the load had reached the Rinse stage, I thought Id just select the special option for Rinse/Spin. From that moment until just last week, Ive had nothing but trouble from it, related to being out of balance. After stopping it and restarting, the machine filled several times with water that almost overflowed the tub. I had to keep pausing and stopping it to keep it from continuing to fill. From then on, every load I washed had to be redistributed at least twice, most of them four, five, or six times.The straw that broke the camels back came when it took me all day to get one load close to being done. Before the final jingle, I would have to go to work and couldnt finish the load. The next morning I would come in to find the load soured and smelly, so I would start it all over. This went on for 14 days. Finally, Id had enough and called LGs customer service line. The CSR I talked to was condescending and snippy with me. I described the problem, only to be told that, either the installer didnt level the machine properly or SOMEONE (I wonder who she could be talking about?) had done something to the machine to cause it to be unbalanced. After I told her I wasnt stupid and actually did know she was referring to me, in a very rude manner she told me my issues were an installation problem and not covered under warranty. Then, she simply hung up on me. Since LG wouldnt help, I called the number for our extended warranty plan. Thank goodness we have that. The CSR there informed me that, if LG says it is an installation issue, then we wont cover it either. Maybe you should have Lowes come out and level it. My next call was to Lowes, still trusting that it might be, in fact, an installation issue. The original installer showed up in short order, level in hand, to prove that, not only is the machine leveled properly, our floor was absolutely level as well. He suggested that I go to the store and speak to the manager, which I did. Actually, I ended up speaking to an assistant manager, who with a sincere straight face, called the salesman up to the service counter and asked him to call the extended warranty plan for me. The salesman, who was the same man that sold us this machine, repeated what hed said to us when we bought the machine. This is the top rated washing machine in the country. We havent had any complaints at all about them. He did, however, call the warranty plan folks, who now were willing to arrange a service call.Now, out of all of the people we talked to during a two-week period, at no point through all of this did anyone mention that there was a RECALL on this machines controller board due to problems with... Can you guess...the machine continually being out of balance. Of all the negative reviews I had read during these two weeks, I only saw one where the controller board was mentioned. Apparently, no one at any point along the way wants the consumer to know that the machine has a KNOWN, WIDESPREAD, DOCUMENTED PROBLEM THAT RESULTED IN A RECALL. We only found out about the RECALL, because the service company, not wanting to waste their time on two service trips, called ahead to ask what issues we were having with the machine. As soon as my husband described our problems to them, their CSR told him about the RECALL. Said they would have to order the controller board and rescheduled the service call to a date after the part would be in. Their technician came to the service call with the controller board in hand, which apparently was already loaded with updated software. Since having this board installed, I have used my machine heavily all day for the past four days. The only out of balance error Ive seen was for a true out of balance condition where all my small load of clothes had ended up on one side of the tub. As long as this washer continues to operate the way it is now, Im happy to own it. To LG, Lowes, Lowes Extended Warranty and any other company who sells this product without letting their customers know about this issue and the RECALL, I can only say SHAME ON YOU! BE HONEST WITH YOUR CUSTOMERS!! After being treated so dishonestly and shamefully by LG, I will never buy another LG product of any kind, even if I am told it is the top rated product in the country. LG obviously has no intention of standing behind their products when there is something wrong with them. Im also shocked and seriously disappointed with Lowes in whom Ive had so much trust over past years. Apparently their policy is one of loyalty to their manufacturers rather than their customers. Heres a clue, Lowes. Without customers you dont need manufacturers. Im afraid I wont be shopping at Lowes for anything any more. And all of these bad feelings and sentiments could have been avoided simply by being honest with me about the issue and upfront about the RECALL. To all of you consumers who have one of these washers with similar problems, call as soon as possible to wherever you bought it and tell them that you know about the RECALL. Tell them you want it fixed or you want them to come and pick it up. Exchange it for a machine from a company who will stand behind their product to keep it working and their customers happy. Most of all, lets all quit buying products made by companies who dont keep the promises they make to us. If no one buys their products, theyll either have to change their business practices or go under. As for LGs flawed washing machine, it is my intent with this review to alert anyone who owns one about the RECALL. Remember: RECALL RECALL RECALL RECALL RECALL RECALL RECALL. Take advantage of the RECALL!

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridges French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

Just bought the LG LDT9965BD Dishwasher. It does not dry the dishes properly. I didnt realize that the dishwasher has what they call a hybrid drying system. The dishwasher does not have a heating element, instead, it relies on the heat that is retained by the dishes. They recommend hotter water which is NOT a good idea if you have children. Also, rinse aid is REQUIRED to enhance the drying performance. They should really inform customers about this. Also, the inside of the door stays wet all the time unless you dry it after you wash your dishes.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

LG Washer/Dryer unit. Noticed water on floor, thought it was the washer. Repairman identified water coming from dryer. He was not able to fix the problem. Might add, weve passed the one yr. warranty and didnt purchase an extended warranty thinking back over 50 yrs of never having to call a W/D repair person. After some personal research discovered the water drain was not connected to the proper reservoir. Never saw a drop of water in the prescribed reservoir which means it was never properly installed at the factory or whatever reason LG can figure who to blame. Theyve given me some repair phone #s. None service our area. Discovered that they have a very narrow presence for repair people. This is a BUYER BEWARE of LG. No service, poor and rude customer service and a phone number with a broken answering string. In the meantime, LG has a duty and a responsibility to mitigate all damages and the Consumer Affairs Division of the State of California needs to look into a company that sells their products without providing a reasonable method of getting repair service. Their star deserves a huge Zero. I bought both items at Home Depot and they could not give me a repair person for LG. Right now were stuck with having an expensive dryer that doesnt work. Carting a basket of wet laundry to dry outside is a huge inconvenience for an 80 yr. old.

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isnt a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

We purchased this fridge in 2010, to the tune of $2,500-. We have had so many issues with it that we are now on our 3rd replacement model. Fortunately, I bought the 5 yr warranty with the store. This last fridge, LG would only cover the pro rated portion remaining, so the warranty company covered the difference. And I had to pay another $500- for another 5 year warranty. So this many years later (6), and the latest fridge delivered a year ago, almost to the day, the repairman is on his way, for the second time in a month, because the ice maker wont make ice. Never buy an LG product.

My LG refrigerator (7 years old) compressor failed, LG does not want to cover labor to replace it. There is (was) a class action lawsuit against LG about faulty compressors so it is a known issue. None of LG authorized repair shops in my area wants to fix this compressor issue. I also called 15 local repair shops and I heard multiple times that even after a compressor is repaired it is about a 50% change that it will work properly. Thats why repair shops dont want to fix them. I am not in a position to spent $600 for labor cost now especially if I may need to pay the same cost again because the compressor issue was not resolved/fixed. It is a very expensive problem that LG has created and knows about and LG has to be willing to repair the compressor at no cost to customers because it is such a persistent problem. LG is refusing to cover the cost of the compressor itself and the labor cost to replace it or provide a refund for the refrigerator so we can afford to buy a new one.

We bought a Microwave Model LMS1190ST on May 2014. When Im using microwave it will turn on and stop for 10-15 seconds. Then it will turn on again and you can hear a hissing sound inside the oven. Scary crap. Dont buy any LG product.

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

Door in door side by side french door, bottom freezer, top freezer, stainless steel, mini eye catching style and the whole compartment for desserts and cookies. But the plastic barrier and the temperature in the the fridge the drawers just flat smoke damage the functionality. Needs to be slightly improve the shelves about 5 bin. Best french door refrigerator and the size of the ice maker it perfect for my meat and cheese, the led lights and the alarm in the door if you accidentally left the door open.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) Its been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesnt mind me using their oven to cook my meals.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

We have called for service to show up. They showed up twice for the same problem. Humming really loud (especially when compressor comes on). Came in once and tightened screws. Made it worse. Came in a second time and Placed rubber in refrigerator to stop it from humming so loud. Still did not repair it. Now when we call we can never get anyone to answer. Tried every day from 6/23/20 - 7/6/20. All day hold on line, never an answer. Wife and I would call at the same time just to see if we could get anyone to answer. Our warranty ran out today! It has been a year. Worst refrigerator we have ever bought as far as getting repairs done. UPDATE - Called on 7/7/20 - 8:00 AM. Tells us that our case is closed and referred us to a appliance repair dealer. So upset.

LG range model lde3017st. Serial # 105mmz800021 made in May 2011. Problem: the cook top failure, one of the element keep burning out of control. It burns red hot. It is hotter the max hot. This is a $1800 range. A cheaper one will last way longer than that. Called LG, they wont stand behind this product even this could BURN YOUR HOUSE DOWN. Imagined if you were not at the range for 3 min while you are cooking with this kind of failure(!) you food will catch on fire. We were lucky, my mother in law was right there and gave a distress call when I was at work. I told her to pull the thing out and unplug it. Basically it just wont turned off, keep on glowing red hot.THIS PRODUCT TOO DANGEROUS TO BE IN THE HOUSE.

LG fridge, a piece of junk. I purchased my refrigerator on Oct 2010 and have had service done on it 5 or 6 times by 3 different companies. I have been living out of a cooler for the last two weeks, which is not the first time and I feel that I need a new refrigerator or my money back to buy from a company that knows how to make a repair.

I asked for a repairman to come out to address this issue after a prior repair. I was told to unplug the unit and let the coil defrost. Not possible with food in the refrigerator and freezer. So the noise continues!

Ive purchased many LG appliances over the years and have had good experiences. Last year I purchased an LG Refrigerator #LFX25991ST french door model. A month or so after the 1 year warranty expired, the handle on the crisper broke in my hand. After calling customer service and describing my issue, I was told to go buy the replacement and that was that. Last year I spent over $10K in LG products and getting that response totally blew my mind. I spoke with a customer service rep who was totally polite and helpful but couldnt resolve my problem. He referred me to Brenda, his Supervisor. Brenda was the most arrogant, useless individual I have ever encountered. She told me to write a letter to the complaint department. She was able to recite the address very quickly. That may give anyone a clue! Dont buy their products.

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

Life is not good with this LG refrigerator model LFX31925ST/00. We never have any ice. The icemaker had been replaced 3 times in 2 years. Even it works, it is not enough ice for a single person let alone a family. We are lucky enough that we purchased the extended warranty, but that doesnt help the fact that we are inconvenienced all the time with doing without ice for days on end calling repair, staying on hold, waiting for parts from FedEx, then waiting for repair men. Contacted LG... who does not care to say the least. I was told to deal with the puerile I bought warranty from because their year was up.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

Does not get enough water. Washes clothes by just getting clothes damp. No extra water in machine (LG Front Load washer). In town mode it will never finish the load and the towels spin forever till I turn it off and take out wet towels. In town mode it shakes and moves in spin mode. LG service guy came and had no idea what he was doing. We are in the mode of getting service people to come out and say yes it spins too much and yes the soap even though we use 3/4 of a teaspoon the soap is too much will not rinse out is cause we get no water in the tub. At most the clothes get damp and never get any pooling water. Really bad buy!!!

LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.

This is the second time that I am writing about my LG convection range. I bought the extended warranty after the controller board failed twice within a year of purchase. Good thing, the same part failed this June--that is three times within 19 months. What a piece of junk. I have never tried the self-cleaning feature because I am afraid of what might happen. Dont buy this product!