LG model no. WT4870CW dropped off this morning brand new. After delivery, delivery guy set up and did the programmed test run. This checks if water is supplied, if it vibrates excessively or drains. All looked fine until I did a small load of laundry which came out unclean. Then on second try, I noticed tub basin filled up all the way to the top and agitator didnt work properly. I even made comment that it was so quiet...well when agitator is not doing its job, its super quiet. After trying different cycles and settings and after motor started to smell like it was burning rubber, I called home depot. The sales man gave me a lesson in how much detergent to put in, reasons why clothes arent getting clean, and told me to unplug it, wait 3 minutes, then try again.After explaining Im 30 and know how to do laundry, I explained again about water filling up in wash cycle and agitator not working. He said he would call LG and have a new one out to us IN A WEEK. After already waiting a week and half for first new washer, still blows my mind when a sales person does not apologize for the inconvenience or broken machine THEY sold.Im under no impression LG will stop making worthless machines for a ton of money, but listen up all the peeps in customer service, KINDNESS GOES A LONG WAY. SAY YOURE SORRY. DONT MAKE EXCUSES OR GET DEFENSIVE. Does the machine not working say something about you? Or is it your ego that needs to blame the customer by default? Some customers are rude but others are just like you trying to do their best to figure out a solution to the small and big obstacles they face. If you cant at least say sorry or be respectful...think about finding another job that fits you better. LG fail and Home Depot fail. Pretty disappointed.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

When we decided to buy an LG refrigerator, we considered the options they had and the style. We looked at other brands before we decided on this one too. Anyway, I like the French door, however were not very happy with the appliance because its only been three years and its not cooling. There was something going on about the compressor having problems with this particular model that we bought, but the problem we had was a leak on the evap. coil. We called LG directly and they sent someone out to fix it, which is good. The contractor was good and they fixed the problem.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

I have an LG model LMXC23746D. Not only is the black peeling (happens on the whole suite) but the refrigerator stopped cooling. Noticed water on the door where the icemaker resides. Checked the freezer and food was thawing. Fridge wasnt cold either. LG took my info, scheduled an appointment for repair and it was fixed on March 4th. Here we are not even two months in, and its broken again. Same symptoms. LG set an appointment 2 weeks from now to send someone out. I have food that was spoiled, and now have to live out of a cooler until they arrive to fix it again. So are the replacement parts as bad as the original? Not only do the Black Stainless appliances peel and look horrid, but the appliance doesnt function. How many times will I have to go through this? Ill have to spend another $1-3 thousand for a replacement. Not happy.

I bought an LG washing machine and ever since we had it, we have had nothing but problems with it. We had it repaired three times and it is still not right. It got so bad that we have bought another washing machine for a spare, not lg. While we wait for it to be repaired, even with know-how insurance we still cant get no satisfaction. Their logo ‘lifes good’ does not live up to their name.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

LXF28968ST - My fridge stop working after 9 months. LG sent factory trained Tech. First he objected that why I am using degree C instead of degree F, then he advised me that my freezer temp should be -18 C instead of -17 C. He did not check inside fridge temp with any thermometer. When I told LG, they said he has experience. Shame on LG customer service. How much doctor has experience, but still they check every patients temp with thermometer.

I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four. This is the worst company Ive ever had to deal with & the worst & cheapest made appliance Ive ever bought. Ive never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they dont have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. Its not like my appliances werent registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

After reading the reviews here, I realize I am not alone. We bought our LG oven prior to buying the LG dishwasher.... a few years apart. Initially, I did not have any real problems with the stove/oven EXCEPT that the control panel cracked shortly after we got it, like a month. Fine, everything else was working. We let it go. BUT, now we are having serious issues & of course, they all came to the surface right before this holiday season. Just before Thanksgiving, the stovetop burner would not turn off. I thought it was just my husband being an idiot as he was rushing out of the house making a Jambalaya for the Giants’ pregame tailgate. However, it turns out he wasnt making it up.... It was hot for a long time and would not turn off. HS, hot surface, was the code but the burner was glowing bright red as if it were on HIGH. Took forever to clean that pan. My Le Creuset no less. Then after that, the oven started burning everything and cooking things funny. Burnt on the outside and mushy, undercooked on the inside. Last night, I tried again to use oven.... F-9 error came up. I turned it on and off. Yes, that was my solution in the moment. Now I see that the ovens with that specific warning are a SERIOUS FIRE HAZARD. The ovens catch fire from the malfunctions according to other reviewers. This is shocking and a real issue. I have 3 kids. Honestly, I cant believe Home Depot carries LG after reading all these other accounts of LG breaking down & just not working.So, no holiday cookies or turkey this holiday season b/c my oven that is LESS than 4 years old malfunctioned & is a piece of crap!!!!!!! No food memories with my kids that you daydream about, look forward to with holidays approaching. Nope! Hopes and dreams dashed by LG. And forget about getting a repairperson to come to work on LG. I called several places in the area, and they practically hung up on me when I said I had an LG. As the previous reviewers noted, repair must be done by certified LG contractor.Finally had Ultra Wiz (recommended through LG consumer support) came to take care of the LG dishwasher, which I stupidly bought not realizing LG sucks. The LG dishwasher is quite possibly the worst dishwasher I have ever had. Pretty much had problems with it after 6 months. Within 18 months now, I have had the dishwasher serviced 3x. Ridiculous. As I write this, I am on hold with LG begging for a refund for the stove but that will probably only happen when hell freezes over. Nope, as usual... They say I have to pay for repair and then my case will be presented for evaluation by said mystery higher up. So, I have to spend more money on junky LG product to even get consideration for a refund.... I would take half of what I spent on the stove at this point and put it towards a product that actually works.The only reason I am not stark raving mad is b/c we are about to renovate our current kitchen, and I am getting new appliances anyway. BUT STILL LG is horrid. Never again will I recommend, let alone, buy another single LG product. NEVER. I wish we could ban together and sue LG. Btw, the CEO Bon-Joon Koo is worth 840 million! No wonder he looks so happy in all the photos.

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

I purchased an LG Dishwasher 1 1/2 ago. My selection was based on price, look and features. So far, I can honestly say that it has been the WORSE dishwasher I ever owned. It looks very nice with the hidden panel, however, the options on that panel are only there for decoration; it makes no difference what option you select. Some of the dishes come out dirty, especially utensils which are neatly placed in the top drawer and well spaced. There is no drying cycle; dishwasher is completely wet hours after the cycle has ended regardless of the option selected. The biggest problem is the smell; this dishwasher smells SO, SO bad all the time. I cleaned the filter at the bottom but it made no difference. Technically, this dishwasher should last me many years, however, due to the poor performance, I will have to replace soon with a new one and for sure, I will never purchase an LG product ever again.

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

We just took our LG fridge to the dumps. Within the first year we were having problems with the ice maker and were advised to thaw it out and make sure the ice maker didnt freeze up. Then the compressor had went out after less than 4 years. The authorized service shop for northern Utah is Mark-A-Newt. They will not work on a LG fridge anymore. They said that in the last year they have only been paid once for the work they have done for LG, and they dont know of anyone who will work on them. They advised us not to buy another one. I plan on telling everyone I know about LG.

If I could’ve given this zero stars I would’ve. I bought this LG (Life is Good) top loader washing machine and LG Dryer because my old dryer finally broke after 10 years of usage. My previous washing Machine worked fine but the wife wanted the new LG dryer to match a new LG washing machine. So we bought the set. After maybe 4-5 years I noticed some rust on the inside of the body of the washer. Well that rust spot got bigger and more rust spots began to pop up. After many failed attempts with LG customer service and their service technician in my area the end results were that they would not repair or replace the washer. It is considered a cosmetic issue.The rust has dropped into the washer with the clean clothes defeating the purpose of cleaning the clothes. It now has become a hassle pulling the so called clean clothes out of the washer without touching the sides or the top because it’s all rusty. I’ve sent LG pictures of the rust at their request with no response. During the time of purchase we also bought other LG appliances. I’ve had problems with their microwave, stove, dishwasher and refrigerator. My older appliances I had that were much less expensive outlasted the very expensive LG CRAP I bought. Don’t buy LG!!

My LG refrigerator LRFC 25750ST - The door latch at the top is connected by a very thin black plastic. It broke in both doors, and the doors do not remain closed properly. I called their 1888 542 2623 customer service for LG in Canada. I was on hold for 40 minutes and no result. I called direct new number 647-253-6300. I got reception first time. She said she will connect to some higher-up in customer service. Same recording - no one picked up. Funny thing, when I called them again, it would go to the recording again. Their product and service are both horrible. I would not buy LG again.

I bought a LG Refrigerator 2 years ago with the bottom freezer..About 6 months ago it started making weird noises and the ice maker went out 2 months ago..Today the whole fridge went out...I read the reviews today that go back years with the same problems..My question is, Why is LG allowed to continue to sell this faulty appliance? I paid over $1,000 for my fridge and now am forced to use my 20 year old fridge again and Im out $1,000!!!!!!!!!! How is this even legal?

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

I just bought a pair and am still in the process of evaluating them. The styles are nice. I just think they are pricey. I also understand that the way they are manufactured or because they are front loaders, people complain about smell in the rubber and suggest they be left opened after each wash. No one like to the their washers with their doors opened.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

When I decided to purchase this washer, I chose LG expecting to be dealing with one of the top corporations in electronics. What a disappointment! On trying to have it repaired - error message indicating the machine is not draining - I contacted you asking for a local authorized dealer. I was given the name of RISING SERVING SOLUTIONS whom I contacted and got an appointment for a WEEK LATER. So far, after 3 visits of their technician who changed the drain motor twice, the brain of the machine and having paid $390 for the repair, I continue to have the same exact problem. On my last conversation with the technician he alleged that the problem is with the drain hose/pipe.Although Im not knowledgeable on the subject this explanation makes no sense, since the machine drains water properly on the wash and rinse cycles, presenting the problem only on the spin going on to dry cycle. Calling twice and speaking to your supervisors at customer service led nowhere. What to do next?

Failed compressor on a 4 year old Kenmore Elite French door refrigerator. It was manufactured by LG and sold by Sears Canada. Of course I purchased the extended warranty which is now null and void after having been underwritten by now defunct Sears Canada. LG Canada basically told me to go ** myself. I am Horrified that I spent 4000$ on an LG refrigerator and LG won’t step up to make this right given the known issue of compressor failure. The repair bill is estimated to be 1000$, which I cannot afford. I’ve had to purchase an inexpensive used fridge and move a basically lightly used top of the line refrigerator to storage in hopes that LG may step up and do what is right. It is untenable that consumers are being exploited in this way and treated with such a lack of care or concern. I am thoroughly disappointed and will be pursuing every avenue to see my money returned.So far, LG has proven they are driven by profit - they are knowingly selling defective appliances to consumers. I recommend that folks avoid LG manufactured products and spend their money on appliances that are manufactured by reputable companies that will stand behind their product. Compressors should last 10-20 years. 4 years??! They are defective and LG needs to own their mistakes.

The stainless drum in washer will lock up if a U.S. dime/penny/nickel lodges in between the two part drum. What a goofy design. Then the machine grinds and fails to wash properly. Silly, dont the German engineers realize that MAYBE coins will occasionally find their way into a wash load. Over engineered trash.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

I was on the market for a new fridge but I didnt do so with a specific brand in mind. The LG I have now just so happened to be what I preferred when wholly considered, monetarily included. Along with a lot of others Im sure, my favorite part was of course the ice/water section built into the door. It made life that much more convenient, which is something we as a species crave seemingly primarily, convenience. The side by side design was weird to me at first, I mean compared to the traditional top and bottom design which has the homey feeling of childhood, that felt more like staying the night at a buddies. But over time Ive grown to love it overall.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have discontinued the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error button in a continuous shortage stage since about March 2020.This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

So far, so good! This is a great combo and both have sanitizing cycles! It also thinks! Does a great job! High efficiency and senses the amount of items in the tub! It doesnt have the agitator and thats just fine! Blankets, quilts, heavy towels go in without issues. As for the dryer, I have a choice on how to open the loading door! Either to the right? Or towards the floor! From the top of the door, down! Ive heard people criticize LG but Ive never been happier with my Washer and Dryer. I love my LGs!!!!

I bought an LG refrigerator model LFRC 22750TT three years ago. Last week when I opened the door, I smelled a burning odor of plastic and I discovered that the digital sensor control had melted. I called the LG factory service technician and the whole thing will cost about $220. Any suggestions? I am glad I was home because the unit could have caught fire.

The top-loading washer is less than 2 years old. 2 senior citizens have been using it minimally. The supposed motherboard has crashed. The technician says it ends in the numbers 501 and should be 701, so it needs an upgrade. Called LG and they said so sad, I didnt purchase an extended warranty. I need to PAY to have a defective washer fixed?? I can see if it was something I had abused, or if was used excessively, but this is a DEFECT. Anyone else have any success getting LG to own up?

This washing machine started leaking in the first few months. LG has sent out a service technician 5 times over the past year. The machine continues to leak. Our wait times are 30 minutes at least to get through to customer service. Today we were told they would not replace the machine until a technician deems it unrepairable. Now a year into this process, it is clear they will keep wasting our time and sending out repair technicians without ever replacing the faulty washer. This will be the last LG product we ever buy.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

We purchased a new LG French Door Refrigerator from Home Depot in May 2015. In May 2016, June 2017, and June 2019, the refrigerator has stopped working completely, resulting in a total loss of the contents of both the fridge and freezer. We are a family of 5, so we have lost a significant amount of groceries each time. I called LG customer service yesterday (6/27) and was told that they could not help me, as we had purchased a (now-expired) 3-year warranty through Home Depot. After much back and forth, the rep finally agreed to schedule a service appointment. The first available appointment is for Monday, 7/1.We will be without a refrigerator for 5 days in the middle of a Texas summer, provided the issue is fixable. However, as the same issue has already been fixed twice, Im not confident that this will be a lasting solution. We spent $2800 on a refrigerator that has completely stopped functioning 3 times in 4 years. We were also informed yesterday that we may need to pay for the repairs, if they determine it is not a warranty item. We will never buy another LG appliance again.

I have been trying to replace a broken shelf support in my 10 year old refrigerator. The part should cost about $20 and without it, the $2500 refrigerator can barely be used. I have found the part number and contacted everyone on the internet that claims to have one. One parts person told me that they had several in stock in past years but this was a high demand item and they could not get anymore. Universally I was told that the part is no longer available.I finally got through directly to LG customer service and (after being disconnected twice), was informed that LG does not make or keep parts past 7 years after a product was made. Nor did they have a substitute for it. They said I should call any local parts companies to see if they might have one lying around. I explained that no one has this in stock and asked to speak to a supervisor. The rep took my information and assured me that I would hear from a supervisor within 1 hour. That was two days ago. I have had a problem with a different (small) LG product in the past, but cannot believe how little they support their customer base. There is no way I could recommend to anyone that they should try this companys products.

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

This top load LG washer is the worst appliance I have ever purchased! I cant begin to list all of the things that are wrong with it. The drum on the dryer cracked after 3 years. The repairman said in all of his 30 years he has never replaced a drum. Stay away from LG.

Electric Range LRE30451SB - Purchased from Best buy in April 2008. Last evening ten minutes into cooking dinner, there was cracking, sound, like blown electrical noises, a bunch of red under my large burner (in areas that there should not have been) and what sounded like an electrical explosion. No smoke, no smell.... and strangely enough it did not blow the breaker. Purchased the additional 5 year protection plan, but of course as luck would have it I am 4 months out of warranty. Best Buy told me I should have received another email offering additional protection (did not receive), so I am out of luck. Did some research (on this site) and saw mention of a recall. I called LG, and mine was one of the recalled ranges. WHY ON EARTH were customers not notified of this recall? Especially when it has to do with burners getting too hot and/or not shutting off. I could have done without the near cardiac experience. There is supposed to be a technician here in the morning. This is the second LG product that we have had a major problem with. The other was a TV less than 6 months old. Very upsetting. We work very hard, and prices are high, quality low.

The people who sold me it promised to come fix it if I ever needed it, they lied. My dryer sucks, I have to run it twice just to get my clothes dried. Worse thing ever. Absolutely awful. I will never buy an LG again.

I called for service when I realized my freezer/refrigerator was failing and instead of having service immediately available which could have saved my perishables, it took over a week to get repairs. The repairs consisted of an inspection, ordering of parts and finally the actual repair. Meanwhile, hundreds of dollars worth of food all had to be thrown away. The loss of food compensation based on the size of my refrigerator (24.5 cu ft) was $150. Ridiculous. One health supplement alone was $40, not to mention the custom (and very expensive) food I was storing for my dog who is slowly dying from kidney disease. This was my second LG refrigerator and it will, unfortunately be my last. The bottom line is, forget the ratings on the bells and whistles for a new refrigerator—check out how long a refrigerator actually lasted and *then* make an informed decision.

Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!

Didnt work out of the box. Had to have panel replaced but very poor customer service thru all the ordeal for almost two weeks. Repair thru store bought - not LG. They would hang up, not call back after I gave them the phone number. Really crazy customer service. First question was what is your phone number, then start to tell them what was wrong with codes would get disconnected but they didnt call back. Within a year, broke again and after that service call within days, the compressor is humming very loud and looks like everything is defrosting in freezer. Of course this is on 4th of July so food will be eaten or lost. Very disappointed in product that cost over 3K. Wait the weekend to see what is wrong and before one year warranty over on July 20th.

Bought an LG French door fridge for $2,500 18 months ago and first the ice maker stopped working at exactly a week past 12 months, so out of warranty. Paid extra just to have that ice maker, what a waste, so this morning we find ice cream melted and steaks thawed in the freezer. Oh great, the freezer is broke at 18 months. Call LG and they say they will pay for the parts to fix the freezer but we have to pay for labor, guess how much? They say starts at $500 and that is if it is what they think is the problem. I dont think so. I would rather take that money and buy a different brand that will last. Oh and I just bought an LG microwave last month, I figure this time next year I will be buy another microwave. Talk about disposable appliances. Did an internet search about LG products and it doesnt look good.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

I purchased this range (LG DOUBLE OVEN RANGE) new in July 2017. This is not the first time I have had this problem since the purchase of this range with the front knobs being turned on by accidentally brushing up against them. This morning I smelled something burning. Upon checking found one of the knobs on the electric range was turned on apparently from brushing up against it earlier. There was a glass baking dish on top of the burner that was on containing a cake made earlier in the week. Upon touching it to move it off the burner it exploded into small pieces all over the kitchen and surrounding food. Thank goodness no one was injured. This is a major problem and it should be recalled or corrected before someone is seriously injured.

I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.

Quiet, efficient, makes dishes look new! Dont understand all the capabilities & features yet, no instructions provided. But WHY does every cycle take almost 2 hours?!? Every model, every brand - just too long. Thats crazy!

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

I have bought the fridge from Vijay Sales, Pune on 08/08/2014. Since the day of purchase there has been ice crystals formation inside, in the rear wall of the fridge. We have made innumerable complaints at least not less than 4 times. Each time the engineer gives some excuse sets a higher temperature on the fridge and goes way. Unfortunately I have not been at home and my wife gets conned. Now the vegetables have started rotting within 2 to 3 days which is abnormal. The latest complaint no is **. The eng came this time, examine the fridge, increased the temperature to 6 deg Celsius, said that he needed to change the sensor and that was the end of this. As far as I know e. coli starts forming in food articles after 4 deg Celsius. It is extremely distressful to see that an MNC like LG performs like this. I have had innumerable products from LG but this time poor service has crossed the limits. Nothing can change in India. Consumers are helpless. The latest in Maharashtra you have to file complaints in consumer forum in Maharashtrian language. So much for India is for Indians. Better to stay where you were born.

My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.

We bought an LG front loader washing machine a couple years ago. About two months ago, we get a tE error code and the washing machine shuts down. After 5 service calls and $300 later, its still not fixed! I can get it to work by turning it on and off several times but that means I have to be home while its going to make sure it doesnt stop. Well, last night we find out its leaking and leaking through the floor, the ceiling and down onto my sons carpet. Yeah, great! So my husband tears it apart to find theres a hole in the door gasket that has been REPAIRED WITH SILICONE OBVIOUSLY AT THE FACTORY! I will NEVER NEVER NEVER buy another LG product again because our nice TV is also a POS! How do these fools get away with this. Im in for a class action lawsuit as well!

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

After reading numerous positive consumer reports over a year ago, we bought a front loader LG washing machine. I believe the reviews were all a hoax as this washing machine is garbage. As many other reviews state, the clothes come out smelly and not cleaned. It takes 3 hours to do a load of laundry as I have to keep re-doing the cycle and adding extra rinses to get the suds out - and I use the smallest amount possible of the detergent. DO NOT BUY THIS MACHINE.

Bought our LG Front Loader Steam Washer (WM2501H*A) 9 years ago. 4 years after purchase we had to have the drum replaced due to the bearings going bad. Luckily it was covered under warranty so it was free. However, its only been 4 years since the replacement and again the drum bearings are going bad and need to be replaced. I was told that with the direct drive system the bearings had a longer life than previous models. If this is true then the previous models must have only lasted 2 years! We are going to run this one into the ground, spent all that money on it and feel like I might as well get my $$s worth (and it isnt worth fixing at this time.) I will NEVER buy another LG washer (and possibly product) in the future. I feel like the product they produce is low quality at a high quality price. I will be going back to top loader when this one completely fails.

If you look at my original review of 10/3/19 and the companys final reply of 10/8/19 it appeared that LG intended to do nothing more than leave us holding the bag as it were. However, without further contacting us at all, LG contacted a nearby service center and sent a new door to them and arranged for our door to be replaced AT LGS EXPENSE. The service man said the old door was going to the dump, so I guess LG didnt need to trust but verify that it was a warranty issue after all. They finally decided to do the right thing. Our refrigerator again looks the way it should, but we should not have had to jump through so many hoops to get this corrected. I stand by my original review. I will not purchase LG in the future.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

I purchased an LG electric oven range only four years ago. After 2 year two of the burners gave out. After calling customer service; they came over, charged me $250.00 and replaced control panel. This was without any diagnosis. Exactly one year later the burner gave out again. After calling their customer service and talking with technician, they offered another service call and replacement for $250.00. Their reason there is only 90 days guarantee on the parts. Very unfriendly and not willing to accept the an oven and the part that is replaced by them should last longer than one year. They offered I can purchase their warranty for $450.00 and the warranty lasts for one year. It is like their only reason is to ask for more money from consumers without making sure they are happy with the product.

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

I purchased a top loader washer in August 2012. I washed a couple loads of clothes and after drying them, they stink still. I decided to read the manual to see if I was doing something wrong. No, I sure was not. I tried the extra rinse cycle, etc. Still stinky clothes. I called Conns; they say I have to pay a 20% restocking fee. What! Thats crazy. The machine does not work good so thats a manufacture defect, not a customer issue. Anyway, they decided to send someone to look at it. The guy said, It sounds like youre doing everything right. Nothing wrong. I said, If clothes still stink, something is wrong. He said its the government because theyre trying to save the earth by using less water. Wow, so our clothes have to stink because we have a limit on water to use. This is real crazy to me. What is this world coming to take our money and dont care what we get in return? Pretty soon, we wont be a free country anymore. The government will be running everything.

We’ve had this fridge for several years. Have had multiple service calls for ice maker and the unit maintaining the proper temp. Don’t buy this brand. Customer service sucks in plain English.

Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of coaxing would induce the machine to spin.Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the coup de grace - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

We just bought this machine 2 years ago and it cost us almost $2K. Recently, it has been nothing but a headache. Keeps giving us an error message. After calling LG over & over, all we are told is to run washer cleaner through it, which weve done a million times. Still not working. LG finally said theyd contact an appliance repair and send out a rep (at a cost of at least $280 to us...thanks, LG!) and gave us a date and time window. No one showed. LG never set it up. Im beyond unhappy. I will NEVER, EVER, EVER buy another LG product. Their customer service is absolutely horrible and their slogan of Lifes Good is a JOKE. Life is only good if you do NOT own any LG products!!! Please, for the love of all things, just DONT buy LG.

UPDATED 10/10/2020: DO NOT BUY LG PRODUCTS!!! So... Not only am I still to hear back from LG here (since that was their response on this website) but ever since the compressor was replaced, the in-door icemaker only works when I reset it, and the extra ice maker in the freezer doesnt work at all anymore. Once again, it will take about 10 days to get somebody here to check it out, at which time I have no doubt it will then take another 2 weeks to get it fixed. Also, the finish on our 3 y/o LG washer is now peeling away below the detergent drawer. Totally disgusted by the product quality and customer service of this company.UPDATED 9/28/2020: STARDATE: 09282020 CAPTAINS LOG: 3RD ENTRY. LG replied to my prior review that they could not reach me as they had no contact info, case number, etc., but stating that they really want to help me out and make things right. Mind you, my review specifically noted their chosen repair service, A&E, so why they couldnt track me down is inexcusable and just further illustrates their apathy. Anyway, in their reply they asked me to reply in private with my contact info, which I did. After 2 weeks, I still have yet to hear back from them. Stay tuned...ORIGINAL REVIEW: Compressor failed after only 2.5 years of service. (Compared to its predecessor GE still going strong after 10 years.) After LG diagnosed bad compressor over the phone, we had to wait for two weeks for a service technician to visit. Instead of bringing the new part he simply confirmed the diagnosis and said it would take another two weeks to order and install the parts. The tech who ultimately replaced the compressor (with basically the same model, oh great!) stated that the initial tech was not telling the truth because they all carry LG compressors in their trucks as the problem is so common and widespread. We initially had to discard hundreds of dollars in food, plus we had to constantly buy ice and live out of ice chests in the garage over the course of nearly one month without the LG. Turns out there is a class action suit because of LG knowingly continuing to use the same faulty compressor, so guess Ill be adding to this complaint in a couple years!

My LG refrigerator model LRFC21755 continuously has ice build up at the bottom of the freezer. LG says to defrost the freezer but this fix only lasts for about a month. You shouldnt have to defrost your freezer every month. LG has not been much of a help in resolving the problem.

Updated on 07/29/2020: LG response with a classic, there are not the way they treat a customer. The same for everyone because I read other reviews (too late for me, I already bought the oven). The reviews were mixed, but not good enough. Original Review: I bought it on March 2018, and is not working. No heat. I call customer service saying I think is the magnetron. It has a 10 year warranty. They say I need to call an LG technician. I didn’t buy the extended warranty because it was too expensive. So, I need to pay the labor. So it not worth it. I will not buying an LG microwave again.

I have a 2 year old LG washer with the impeller tech, low water use, etc. I dislike it intensely. The impeller action does not move clothes sufficiently, the water levels are not sufficient to get the dirt to float out and away, and it cannot do large sheets at all. When I do sheets I have to check constantly and push them under water level, no matter what setting I use. They never completely submerge. I usually have to add additional water to hack the weight so that it adds additional, even after the extra water button is pushed. I wish I had kept my old Maytag and repaired it.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

My New LG Dishwasher model# LDF55458D leaked from first use, Called for service and a Clown came to repair nothing, pulled dishwasher out to find the leak and stated LG will not Do Anything to repair, because it was damaged. The top seam leaks water. Do Not Buy LG. They Do Not stand behind their Junk.

I purchased a new LG High Efficiency top load washer, model WT1101CW, on August 12, 2013, for a total of $659.98. On January 19th 2014, 5 months after my purchase the water would not drain from my machine. I had to pull a full load of laundry out and squeeze each dripping piece of laundry in my laundry tub. I called LG and was told that I would have to use a local third party service company to provide warranty service. They put me in touch with a dispatch center to set up a service date of Saturday January 22nd. I remembered that I had purchased an extended service agreement from Best Buy when I purchased the washer, so I then called into Best Buy Geek Squad. They were able to get someone out on Monday January 24th which worked better for me due to my work schedule. Best Buy also assured me that they are authorized to provide warranty service so I decided to use the service from Best Buy.When the technician arrived he discovered that the pump on the machine was not operating at all. He called dispatch and ordered the part, we set up the service for the following Monday, February 3rd. He also told me that if the part did get to me sooner I should call and let dispatch know because it might then be possible to get someone to install the new pump sooner. As of Thursday evening I had not yet received the part. I called to check on the status but was told that the part is on back order and there is no indication of when it will arrive.I am entirely disgusted with this situation. There is absolutely no reason that a 5-month-old machine should malfunction. It is also a new LG model so one would think that parts should be readily available. Unless the pump on this model is defective across the board and that is why they do not have any in stock. Up to this point I have loved everything about this machine. Now I am entirely dissatisfied with the LG product. I have two weeks worth of laundry in a household of four people and there is no indication of when I will be able to do my laundry. I might also add that I live in the Chicago area and we have been having absolutely nasty weather, which is not at all conducive to loading up a car with 5 to 7 loads of laundry to tote back and forth through several feet of snow.I am however satisfied with the help that we have received from Best Buy. They have even offered to reimburse us for our cost to use a laundromat. The Best Buy policy will replace this machine with a new one if it takes 30 or more days to receive the part. While this is wonderful on the part of Best Buy agreement, it is completely unacceptable to me that I will have to be further inconvenienced by LG and have no idea as to how much longer this will take.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

Bought an LG range in Nov 2014. Oven wont hold a temp. Tried everything. Emailed AND 800 number. No answers. No offer of a house call. Tonight, tried baking one potato. Started at temp 420F 1 hour ago. Raised to 435F, to 450. Still RAW!!! Absolutely AWFUL appliance. Had to give it 1 star b/c theres no -0- stars.

In 2010, my husband and I saved up our money to purchase a new washer and dryer. I had heard great things about the front loaders and LG so we bought it. I have had such a bad experience with this washer and dryer. The time has never been accurate. I have to use the drain and spin multiple times. The dryer takes over 3 hours to dry. These problems are not from the fact that its 5 years old. Its been like this since I bought it. I am very unsatisfied with this product and will be changing brands and types as soon as possible. Not worth wasting your money!

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

Periodically, about once a month or two, the machine will dump a load of slimy black crap on our clothes at the end of a wash cycle. We leave the door open, clean the filter fairly often, and drain the tube. No warning - it just happens. Use HE detergent sparingly and Warm/Cold or mostly Cold/Cold setting. Has done this since day one. We do clean the seal around the door as well. Not sure why this stuff burps out once in a while, but more than just annoying. Anyone else have this problem? Thanks.

Water Level - Poor. White clothes - Never had such dingy clothes. Time to complete loads - 1-2 1/2 hours. Loud Vibrations - plus off balance with most loads. Bleach Dispenser rusts. Wear and tear on clothes. Would love to be compensated so I can replace this awful machine.

LG LFX259785SB/00 - 4 year young LG refrig compressor failed. Shame on LG but the kicker is after almost 1 week we were told by LG that the comp is on BACKORDER and MAYBE be in by September 1 BUT NOT SURE. Tells me that this model and others who use same compressors were bad from the get go. Who can go without refrig for that long??? My mother who is 90 and still able to live on her own is going through this as we speak... $1900.00 + and only 4 years of use. Had to go out and buy her a small refrig - just trying to get her by until and unknown time of repair. Food lost and labor should be included in the fix but it wont happen. Class action anyone??

LG stepped up and covered the repair even though the refrigerator was less than a year out of warranty. Extremely pleased with the response from LG. The repair was prompt and very professional, all completed at no cost. Upgraded from 1 star to 4 stars. Loosing one star due to having to publicly post before the company acted. We love our LG refrigerator and extremely happy that it is now working great again! Thank You LG!

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

My girlfriend redid her kitchen 2 years ago. She bought LG fridge and LG gas stove last year. We smelt gas after turning off the stove top then notice it was still on. The plastic on the back side of the knob had cracked so it wouldnt turn the gas all the way off even though it showed it should be off. She called customer service and made her pay for a brand new knob. The stove at the time was just over a year old. Now another knob is cracked so she will have to buy another knob. They are not cheap and this is a major safety hazard esp. if you have kids and youre not home. There should be a recall on these knobs and shouldnt cost the consumer to fix the defect in the manufacturing problem!!!!

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

I bought a brand new dishwasher & after installation from the first wash it displayed error codes. Called LG customer service several times. Finally they sent a repairman out who said the motor was seized. The dishwasher literally has run 2 times - the third time we got the LG error code which is a problem with the motor. LG wants to repair a dishwasher which has never worked. I tried to explain to them that I was not comfortable with that but their policy is they will not replace a unit until it has 4 major repairs in 1 year. I told them this was broken from the factory. They said there was nothing they could do but repair it. So far we have been without a dishwasher for almost two weeks. I am apparently going to have to either pay to have someone take it out, return it & buy another dishwasher (which LG cust service told me was a good idea) or do that myself with no compensation from LG. I even told them I have an LG phone and LG big screen tv but I will not buy LG again if they dont fix this & they didnt seem to care.

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

I purchased my LG top load washer almost 2 years ago and for about the last 6-9 months, had nothing but problems. The machine shakes violently when in spin mode, will get the UE signal 1/2 way through the wash and then restart the wash ALL OVER AGAIN! As a result of the machine going in and out, I had to lug clothes to the coin operated machine, which by way, is around $20.00 each visit! Ive had to make TWO service calls now and working on the THIRD! Im so fed-up that Im going to look into purchasing another machine this weekend! LG should make this wrong right and refund our money BACK!

We purchased an LG front load washer and dryer and they both work fairly well. However, the front of the washing machine is rusting! Yes rusting, right by the soap dispenser. It sounds ridiculous that after 4 years the machine is rusting, but worse than that was the companys response. LG does not care. They act like they care, they tell you they care, they express their sorrow, but they wont fix the issue. They do absolutely nothing! They expressed to me that I must continually dry that area. In the manual it tells you to keep it dry! Not that the design is bad, not that the dish should not leak, but that by not constantly drying that area it could rust! I asked if they ever heard of this happening and they said no. Then I searched online and found out, that was not the case. This is absolutely a problem! A $1,000 problem. Supposedly a reputable company but what a piece of garbage! My last LG experience for sure!

I have had this washing machine 3 years now. We have two kids so we do a load a day. The machine washes satisfactorily. But then again, most washing machines do. What I would like to caution you against are the high cost of spare parts you WILL NEED as well as the complexity of repairing this machine. When I finally bought this machine, I had read a few reviews about how the rubber gasket inside the door started to smell badly after 6 months or so. I was so enticed by the steam part of the deal that I overlooked this point. Sure enough this Tromm washer has a huge rubber gasket inside the door. This part is very hard to clean as it has a concealed ledge inside. IT WILL START SMELLING after a few months of use no matter how much you clean the tub with bleach or how many times you clean the gasket. Your clothes will smell rotten after a wash. And when they dry they smell musty. This part which costs $130 can be changed by an appliance repair service. It is very hard to do it yourself because the machine has to be opened. Total cost for replacing the gasket is $253. Next... the drain pump will break also. Give it a couple of years or so. The drain pump costs $60 to replace and with the service call that comes to another $210 total. I was amazed the work that was needed to change this pump. First of all, the pump is located in the worst possible place, and the Tromm needs to be opened in multiple places to access this pump. The job took 45 minutes to replace the pump.I am now looking into a Whirlpool clothes washer and after investigating the same parts it seems they are much cheaper and much easier to change if the machine needs to be repaired. I for one will not be buying another LG steam washer.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

We purchased an LG washer and dryer set at Home Depot and within two weeks and only a few washes the washer leaks from the front. We had to pay an LG technical person $145 to come to our house and tell us it was because we have a dog and he said even a single dog hair in the door seal will make the front door leak. If you own a dog - this is a really terrible option for a washer. Apparently you need to clean the rubber seals and door after every wash and its virtually impossible to clean dog hair off of the rubber gasket in the front. Its still leaking and neither Home Depot or LG will take the product back. Too bad they cant at least pay for my water damaged floors. I can also add that the dryer is the noisiest I have ever owned. Also not recommending it. Maybe a Maytag from Sears next time?

I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it dont is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesnt get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...The LG dishwasher dont even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really dont have time to do dishes, thats why I have a dishwasher. My LG dishwasher has a lovely chime and thats all its good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.The thing is Im grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that dont work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. Ive had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... Ive spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I wont be supporting their company brand any longer. Its a warning... If you want clean dishes, do your kitchen with another brand!

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

We bought our refrigerator as an appliance set with stove and dishwasher on 4/24/2014. The model #LFX32945ST, our delivery date was 6/20/14. We did not buy extended warranty at that time. It began to slowly breakdown Nov. 2016. First the ice started to melt down onto floor, then everything in my refrigerator began to go bad then finally everything in my freezer started defrosting. I had to buy bags of 40 lb bags of ice, put everything in 3 coolers to stop from going bad. We had to go out to eat diner everyday. LG offered an extended warranty for $463.00 one repair visit including parts and extended for 1 year for one more breakdown. They said if they could not repair they would give us depreciated value of the refrigerator. Dependable Appliances who was contracted by LG to do the repairs came to my house 11/16/16. When the appliance repair man came to my house after waiting 5 days for his arrival he didnt even look at the back of the refrigerator. He told me since it is just over 2 years old and nothing is working in the refrigerator it really should be replaced. He told me he would put that in my report that I needed a replacement and it could not be repaired. After waiting 3 days for them to call me I decided to call Dependable to find out that no replacement was coming and that they were ordering a part. They could not tell me when it would come in. Three days before Thanksgiving we decided to cancel the warranty and just buy a new refrigerator after reading nightmare scenarios online and on BBB. I pray that my LG dishwasher and stove to crash also. Keeping my fingers crossed. Never again.

Didnt buy an extended warranty because all my old refrigerators have ran for 12 years plus. And LG claims life is good. Well life is not good when your 2 year old refrigerator takes a dump and you just cant have anyone come and repair your refrigerator because LG only sell replacement parts to LG certified technicians. Their list of certified technicians is very limited and have horrible reviews in yelp. This is my first LG appliance and it will be my last.

Stopped working 2 days ago. The refrigerator is still under warranty and they are sending a technician through a 3rd party company to repair it. Why wouldn’t LG supply a new refrigerator instead of fixing it? Trustbuster. Spoilt food. Forced to work from home to attend to the technician. Extremely unhappy.

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

LG is one of my favorite brands. Thus far, Ive had no issues with it. LG has got to be one of the most innovative brands regarding household appliances. I just liked the refrigerator best. The way it was displayed at Best Buy was very appealing. The style, its features, and how practical it came across. The customer service representatives at Best Buy were very convincing as to how convenient the latest LG refrigerator would be. And boy, were they right. Its very nice. Its interesting, efficient, and easy to use. But I would want the water filter to be cleaned more often. Otherwise, I have no issues with my refrigerator. The LG brand works really well. I highly recommend it to anyone.