We purchased the LG front loading washing machine four years ago. It does vibrate but not like a Bronco. It does smell sometimes but we bleach out the machine once a month or so. It does not clean our clothes very well. I have to soak my shirts and pants in a water/ammonia solution before putting them in the washer to get a start on cleaning them properly. I guess if we use high-powered stink detergent, we would not notice a not quite clean smell of freshly laundered clothes, but we dont want artificial stink on our clothes. When my mother sells her house, Im going to trade our inadequate machine for her 15-year old Maytag top loader with the suds saver. We would warn anyone about purchasing this washer. I had no idea that so many people had those amounts of problems with this product. Wish wed read here first. It figures that LG is a Republican supporter, lots of big stink to cover up even bigger stink.

I bought an LG washer model number WT5001C in April 2012. One year, the water pump is so close to the tub that the tub knocked the water pump out of place causing it to cut into the water outlet. This resulted in water being released all over the floor. In trying to get this repaired, I discovered that LG parts are not stocked here in Dallas but at one distributor. And the best case lead time is 7 days to get the new water pump.

The size and features make this fridge. Led lights, size, freezer & icemaker/water dispenser are great. I was looking for specific features and this model has them all. I like having pull out drawers in the bottom freezer and 2 ice makers make the options worth it.

The LG refrigerator I purchased in October 2017 failed to freeze or cool on August 8, 2020. I called Appliance Service Center USA, waited online for 20 min and asked for service. They offered ASAP, I said yes, they said the soonest would be August 18! ASCUSA said I could buy a countertop refrigerator or rent one and they would decide if they would pay for it! The tech arrived and looked at the unit for 5 min. and said the compressor failed. He said he does not know why he was sent because he didnt work on that repair. He asked for a new service date and said they would call me. New service date would be August 24! The unit was repaired with a new compressor but who knows how long this one will last. Two things here, dont purchase an LG refrigerator and if you make that mistake, plan on no repair service for weeks. Who needs a working refrigerator anyway!! What a disaster....

LG Tromm WM0642HW - I purchased my washing machine and dryer in June 2007. Today I was told the washing machine was not repairable. This washing machine has been a total disappointment. My clothes never smelled clean. The machine stunk always. There were times I had to wash the clothes twice to get them clean. The wash cycle was at least an hour long. I am really not sure how that conserves energy. I expected the quality of this machine to be top notch. For me it was not. If I knew I was going to have to buy a new machine in a little over 7 years, I certainly would not have paid for the top of the line machine like I thought I was getting.

We bought this LG gas dryer (model DLG 2141w) back in October 2011. We have kept the lint filter clean and washed. It was under normal use and now we have a circuit board problem. The dryer is just 50 days past the warranty. LG product sale presentations say theyre strong but what cheap circuits they must have. Plus the customer services for our tech that researches it was poor. I took a lot of time on hold and the part availability is almost impossible. I will never by a LG product again and hope you turn your head away so you dont experience the nightmare of live good products.

Bought a LG Top loading washing machine WT5270CW and the motherboard failed in 2 1/2 months. The failure caused the washing machine to continue filling up with water and overflowing onto the floor. It flooded out our garage and fortunately was discovered before it flooded the entire home. LG warranty service is horrible. They have you troubleshoot it, so they can save the cost of a repairman coming out. Their LG repairmen never call you nor show up for schedule appointments. LG, themselves, when you question what is going on, admit they dont have the parts on hand to fix it. Come to find out, my parts are on back order for 7-10 days. They further tell you that they have 30 days to fix or replace. In the meantime, I have dirty clothes piled to the roof. Do Not Buy LG! Never so unhappy with a product and company.

Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

I purchased the stove from Home Depot on March 29, 2011. My kitchen remodel was completed two months later, making the actual age of the stove approximately four months old. I dont cook on the stove often and only used the oven this one time. I placed a tray with dinosaur breaded chicken pieces in the oven at 350 degrees. Five minutes into cooking them, I heard glass shatter. I ran to the kitchen thinking a window had broken. I looked at the oven and the inside glass had shattered. I waited the weekend and called LG service on Monday. A service man came on Tuesday (Granville **). He came late. He trudged through my house with mud and looked at my paperwork for the stove. He poked at the broken glass and tiny pieces fell on the floor. He took pictures, closed the door, took a picture of the serial number, kicked the tiny of pieces of glass off his work boot and proceeded to leave my house. I stopped him and asked if the repair was getting done today. He said something about the LG company. I said, “Could you please tell me if the repair is getting done today?” He said, Call the company tomorrow. I said, “Tomorrow, I want my stove done today.” He said, Call the company. I cant do no more. I immediately called LG and they said, Werent you told to call tomorrow? I said, “I want to know today.” They put me on hold and said they would call the service man. When they came back on the phone, they said, “The service man notified us that it was negligence on your part that the oven glass broke.” Was it on my part? I put something in to cook. The glass shattered only on the inside pane of glass and blew apart into tiny pieces that flew all over my floor when I opened it. And I have a small child that could have been badly injured if he was playing near this monstrosity of a product. A service man came, poked his finger at the broken glass and more pieces fell on my spotless floor. He kicked his heel to make the ones on his boot fall off onto my floor and walked away leaving them there. And Im into day six without a stove and your company is telling me I can get it repaired if I pay for it. Should I pay for it? I dont even think this stove is safe with new glass. Something caused that glass to blow apart, whether the thermostat let the temperature get too high, the glass wasnt properly sealed, or the complete stove is defective. One thing is certain. I did nothing wrong to cause this to happen. And the replies I keep getting, that are made to make me feel like a liar, are totally sickening. I have LG washer and dryer, dishwasher, refrigerator, microwave, stove, and seven wall unit air conditioners. And you mean to tell me that I never made a single complaint. But the one and only time I do, Im at fault? Did I deliberately or by mistake broke a window out of my oven? Absolutely not. I bought all these products in good faith. I even bought extended warranties on some. At the first sign of trouble, your company turns its nose up at me. What a disgrace!

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

I just spent 1 hr and 15 minutes on the phone so LG can diagnose my brand new dishwasher--used 3 times! This piece of garbage leaves dishes filthy!!! I heard every stupid excuse why this piece of garbage wont clean. This one is good---we dont have enough water pressure--even though the machine controls the force of the jets via its internal jets. In fact, LG boasts of their Direct Drive pumps/motor that supposed to clean so well! It has nothing to do with water pressure because the unit is filled before the wash cycle starts!!! After all the attempts to diagnose the problem via my smartphone, nothing worked. I told them to just get a service repair person out. I was told that if this is the normal operation of your unit, it wont be covered under their warranty and will be charged!!! This LG dishwasher is a piece of garbage, as is their so-called customer service. DO NOT PURCHASE LG!!!

Had the range for 1 year. Had an extended warranty. Called service right after Thanksgiving because the range didnt heat up - needed a thermostat. Then was told I needed a control board which was on backorder. Part was coming from Korea and no one knew when it would be arriving. How can LG sell products and cant supply parts? The model range that I have is still actively being sold in the stores. How can they sell products without being able to obtain parts? I gave away my old stove which never broke down. They dont make products like they used to. It was hard to go thru the holidays without a range. I will never buy an LG product again. I have an LG microwave and refrigerator but will replace them when the time comes with a different manufacturer. The store that I bought the range from didnt help so finally today 01/07/15 the warranty company will refund some money. Thankfully I finally found someone that cared.

Purchased six years ago. We had to change the motor after three years of very moderate use... then we had to get new springs kit for the door. Now, the water inlet valve is in trouble. We had a KitchenAid pour close to 20 years with only one call to the repair shop... This LG dishwasher is going to cost more in repair bills than we paid for it. The worse dishwasher we ever had. We also got trouble with our LG fridge (door gasket to be change every 2 years) and now the microwave touchpad (control panel) is out of order.

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

In 2012 I bought LG French door refrigerator. This refrigerator last 18 months. After several attempts to fix and few hundreds dollars of groceries dumped in the garbage I had to buy a new one. Because of custom kitchen I created by appliances only LG can fit. My new refrigerator still working but I cant use water it still smelly. Another time I got upset and decide to look for similar complaints after 2 pages of peoples cry about this horrible products I realized how lucky I am it just stinky ice and water. My question is how come LG still in business??? Is any of high authorities ever read this feedbacks??? My experience to get in touch failed. Unfortunately I dont speak Hindi. I hardly I learned English. So my idea not to be writer of bad feedbacks but to see if someone has a balls to answer simple questions. I am waiting. P.S. This item price $3000.00. WOW!!!

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

Just doesnt do a very good job of cleaning clothes. Wastes tons of time filling with water. Also front loader oftentimes wont spin due to balancing, especially bulky loads or small loads. Just an all around pretty lousy washer.

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

We have had to have the fridge serviced several times. One was a recall that I was not aware. When we called for services, tech told us a circuit board went out and it had to be orders, thus await for repairs. It also has a high pitch noise when compressor is running and the front stainless steel is hard to keep clean. We have not been pleased with its performance and it is only 2.5 years old. We would not purchase an LG again.

I purchased a LG electric range Model No. LRE30453ST on 11/25/2011 for $885.90 from Home Depot. Unfortunately I hardly used the oven to realize I was sold a defective range. The electronic control pad does not work for any of the oven options because the start sensor is defective. I called both Home Depot (Store 2901 - 228-867-9925) and LG (1-800-243-0000) customer service departments. I was told by LG they only have a one year warranty on their products and Home Depot told me that they only have a two year warranty period. All I know is that I have basically a new appliance that took me 1 years to pay off and it is now nothing more than a decoration taking up space in my kitchen. Shame on LG Electronics and Home Depot for selling defective appliances. I make just a little over minimum wage and have no way to purchase a new range. This makes me so mad. I have had ranges that lasted over 20 years and now my range just sits there doing nothing!

I purchased an LG (Model: 1390179) Fridge with the double French doors or ice maker package. The French door on the right side has an extremely poor hinge. It was probably made from weak material because it easily breaks after a short time. Now, I dont have the ice maker feature or any other of the digital programs since my door does not shut properly. I have been waiting for the replacement part for the last four months. What is the matter with this picture? I paid over two thousand dollars for this piece of garbage.

I have a LG microwave model SolarDOM. It was not working. Called the technician. Opened the oven and looked at it. Thats all he could do. He was not competent or trained to do more. Asked to take it to LG service center in Trivandrum, India. The technician in the center dropped the oven. Called me to pick up the oven. When I took it home, the front glass was again broken. They didnt say a word. I recommend not to buy LG products in Trivandrum, as there are no honest customer service centers.

I returned home from vacation to discover that the refrigerator had stopped working. It had been off for several weeks. The refrigerator was infested with bugs and larva. The service man didn’t come for a week and a half. In the meantime I had to thoroughly clean the refrigerator as best I could. There was still bugs in the ice and water. The repairman came and said that the reset button after a power failure had failed to turn the refrigerator on. Repairman did nothing. I am still waiting on my claim for food loss. It has been over a month. Then approximately two weeks following the first service call, the refrigerator was leaking water on the floor. Service man came and said that the drain line was frozen. I had to remove all the food and let it defrost. I don’t believe this is normal. I will never buy another LG refrigerator.

This dishwasher was the first LG appliance I ever purchased. I've had it for many years and it's still running great. It has wonderful features like "delicate" cycle (for China) and adjustable racks - both for height and for items you might have to put into them. Even the flatware basket is well designed.

Man I wish we would have paid for new racks for our old KitchenAid. My blood pressure rises every time, every time I load up this crappy LG dishwasher. The tines are badly located, what is with the big area on the lower rack that had no tines? Because of the rack/tine design, we get about 20% less dishes in this thing. Then it runs forever but that is part of all new dishwashers. I like how sites say to run the water first so the water is hot. Yep KitchenAid heated the water much better. It had a heating element on the bottom that dried the dishes. KitchenAid had a filter on the bottom that was easily removable. The spray arms on the LG are so flimsy. I wonder if they will last 2 years. Errr!!!

This fancy 3 door fridge refrigerators bought at Lowes in New Orleans on June 6, 2013 has been a nightmare since I bought it. A week in my home and the ice maker stopped making ice. Repairman replaced the ice maker. Ice tends to stick together. Recent problem is the LOUD clicking noise when the ice maker is turned on off. Customer Service somewhere overseas said this noise is normal because of wear and tear. I explained to the man that using the thing 8 times in one year is NOT wear and tear. He said it is. I put the phone next to the ice maker for him to hear the clicking noise. My son who bought the same fridge on the same date last year does not have this problem. Very kindly he said they are going to send the repair man but I have to pay for it. Unnecessary to tell you the long and stressful conversation with this man. Apparently I am wrong and LG is correct. I said to this man, after he said our conversation was being taped, that it was great news he was taping our conversation because I would on line and make sure the entire world LG knows about the lousy customer service, confirmed again by the guy at Home Depot when I went there on Monday to buy a new dishwasher. Obviously there are two brands of DW I dont buy: Bosch and LG.This man overseas said he would send the repair man and I insisted, make sure I dont have to pay for it because I am still under warranty. If this man tells me I have before the work begins, I would let him go and contact you again. LG can spend millions on Dollars in TV commercials, they fail to realize and accept that the best advertisement is by -word of mouth-. I am extremely unhappy with this fridge. The left side is cooler than the right side. No veggies can go on the left side as it freezes them. My suggestion: move over to another manufacturer.

When we built a custom home two years ago we thought we researched for the best front load washer available for our laundry room at the time. My wife and I decided that Consumer Report would be the best reference point. DO NOT GET LED DOWN THIS PATH. We purchased the Front Load LG WM8000HVA. After a year our clothes started to smell so we ran some cycles with bleach, then vinegar, then AFFRESH. Nothing helped... NOTHING.Just go online and see thousands of reviews for front load washers. I dont think it is just the LG. I think it is a problem for all front loads. My wife has a great nose and with that comes a lot of complaining. The solution was difficult but easy: I bought a new $1200 LG WT7600KKA yesterday from Best Buys in Louisville, KY. Giving our current front load to charity.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

I had my washer serviced many times. Its waste of money, energy and, water too. Some days it take hours for loads to be washed. Im not joking. LG customer service sucks big time!!! I read all the complaints and mine has all the same issue as everyones washer. The washers are a LEMON!!! And no class action lawsuit? Someone must be in bed with LG...

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

The original was a Samsung which was replaced as it was new and junk. The LG has nice, clean operating features and reliable and never an issue. Loads are clean and spun out very well and no noise. You would not even think it is operating as it is so quiet. Ordered the pedestals as well for the front loader and second best item with it for storage. Give a full 5 star Rating.

I have owned $2000.00 refrigerator for 4 months. It started making noise. Tech informs me that I own a LG made in Korea and it needs plastic fan parts replaced. I thought and was led to believe I was buying American Sears Kenmore, not a junk new word for Korean junk. This $2,000 was a sale price reduced from $3,600. Imagine how they do this junk, that’s how. Oh well, buyers beware. Read the inside and every tag on every item. I paid Lexus price for Kia quality.

Stove purchased between 2012 and 2014, around $1600.00. All of the 5 knobs broke off the stove due to what looks like poor design and using cheap plastic to try to secure the knobs on the stove. I called the company. Said, Buy new knobs.

The refrigerator was made in Mexico and it broke down after 3 years. On a 10 year guarantee, the compressor was no good. It was made in Korea? Also the new one was made by LG and made in the USA. WHY is LG supplier using inferior parts?

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

When our old refrigerator quit a little over 2 years ago, my wife and I shopped around and decided to purchased a new LG refrigerator. When the door panel control indicated we needed to replace the air and water filters, we ordered replacements but before the replacement arrived the cooling shut off completely and we lost everything in the refrigerator. We later learned that if the filters are not replaced immediately the cooling shuts off. A little over a week ago and without filter replacement warnings, the refrigerator and freezer stopped working altogether. Again, we lost everything in the refrigerator and freezer. LG customer service was not helpful. We were told a repairman would contact us within 24 hours. 48 hours later my wife tracked down the repairman. I note it was not the repairmans fault. The repairman said the electrical operating panel, compressor and something other part were all bad and had to be replaced. Basically rebuilding the refrigerator. Repairman would order the parts. 6 days later we are still waiting. Using a dorm refrigerator from my office to keep milk cold for our two kids. LGs customer service has been totally inadequate and very disappointing.

Purchased LG side by side bottom freezer 24 cf refrigerator in Jan 2015, main control board went out within 3 month, fixed under warranty. Fast forward 3 years compressor went out. Had to pay labor. LG service backed up 3 weeks. Currently refrigerator compartment not cooling. Less than 48 degrees. Down since 6/21/20 had not been working right for a while. It was making drilling sound. Replaced a fan 7/1. Sound stopped. Its still not cooling. I have been waiting for more parts since tech came back out on 7:14. This was third visit. No one will talk to me at LG. This is a defective product and I have received no response from LG at all. Should not be down for 5 weeks. I have asked for their help 5 times with calls and three emails. I have had no customer support at all. I am Very frustrated and extremely disappointed in their lack of concern. They manufactured and sold a defective product and have offered no resolution or even acknowledged my complaint I have had a horrible experience to this point.

Please avoid all LG kitchen appliances if possible. Our refrigerator and dishwasher (both only 2.5 years old) has given us nothing but problem. The fridge started making a loud humming and gurgling noise intermittently about 2 months ago. Then 3 weeks ago, the freezer gave out and the following day the whole thing stopped working. Its been 3.5 weeks and we still dont have a working fridge. Apparently, all parts are shipped from Korea which takes days to weeks to get. Our service provider who was referred by Home Warranty of America (also a horrible warranty company) ordered the wrong part which will take another 7-10 days to get the part. I am livid and fed up. Also, our fickle LG dishwasher has been giving us problems since the day we moved in. It turns on when it wants to. We have to constantly reset the breaker for it to function properly.

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

Ice maker broke. 6 months later Fridge would not cool. LG called compressor replaced. In 30 days fridge stopped cooling again. LG sent repairman. Fridge could not be fixed. LG would not replace and has not refunded anything. Fridge under warranty for 10 years.

It was the cheapest refrigerator that I could afford. All of the rest were very expensive and not worth the price. It was the color I liked and in my price range. However, the storage space can be improved. It can also have more shelves to hold items. Also I think it should have more freezer space. And a wider variety of colors to choose from. Overall I like my ice maker. I really like to eat ice when IM hungry. I also like that I can adjust the temperature settings. There was also room for all my fruits and vegetables.

I purchase this microwave for $116.00 at Home Depot. It is 3 days over the 1 year manufacturer warranty and last night it started sparking and there are burnt spots on the inside! Only 2 people have ever used this appliance, its been kept clean and properly used. I will never buy an LG again!!

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

We purchased the LG Front Load Inverter Direct Drive Washing Machine (Model: WM2301HR) and Dryer. I paid a pretty penny for them both. After a little over a year, our washing machine and clothes smelled rotten and mildewy. My husband looked at the machine and noticed molds on the bottom and in its parts. There should be a recall on this machine. Its gross and unhealthy for a household. The dryer takes two cycles now to dry a load. Of course, its past the one-year warranty so we are ** now. Dont buy these machines. Its a waste of money and it looks like there have been many similar complaints on these machines in the past.

Although my top loaded LG washer and dryer perform well, I am disappointed with the cheap black plastic cover over the control panels. I dont know how loading clothes can scratch this plastic but I continue to get more scratches. I realize this is petty but my washer and dryer are in an open area in the utility room which you walk through to get to the kitchen from the garage and the scratches are on display.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

I purchased my refrigerator in February 2017. On May 3, 2019, the refrigerator completely stopped working. A service technician replaced the compressor on May 7th. The refrigerator still would not cool. The service technician returned on May 16th and May 18th. The refrigerator NEVER cooled. Two more service appointments were scheduled. The service technician never showed for those last two appointments. Finally, on May 28, 2017, LG USA agreed to refund part of the purchase price. I have still not received the agreed upon amount. I would NEVER purchase another LG product nor recommend anyone I know to purchase a LG product!

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

I purchased a French door stainless steel unit, Model number LFX31925ST. The compressor stopped working. I contacted LG, we went through a series of diagnostics, and the LG technical support folks confirmed that the compressor was the likely culprit, and that the compressor was under warranty. The first two service providers provided by LG would not service my unit. I called back. I got another LG recommended provider who did come out and perform a diagnostic, confirming not only had the compressor failed, but that the heat during the failure melted the internal coils, rendering the unit in their opinion non-repairable. This report was sent to LG tech support. LG tech support then claimed that they needed more info from their recommended technical service, requiring that I pay them again, to come out, disassemble the unit, take pictures, and concurrently be on the phone with LG Electronics. All this was done, with a promise from LG that this would get reviewed by their technical managers and that I would hear back by the close of business. Hearing nothing back, I contacted LG again the following morning (10/3/2018) and was advised by LG that they had not received the pictures so they were still waiting. Since I was standing by the vendor when he sent the pictures, and the LG tech support person was still on the phone at the time, this claim was dubious at best. I have now been without a refrigerator since 09/19, with no known resolution path. I am a Sr. VP of Operations & Quality, and this is the worst customer service experience I have encountered from a major corporation in my lifetime. If they are not going to honor their warranty, they should have the decency to say so, so I can shop for a replacement.

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

I had to put makeshift knob type stops on burner knobs. A small bump turns them on. I cant believe there is not a recall based on this serious safety flaw! Also the upper oven does not cook evenly, the back side burns food.

We purchased an LG refrigerator with bottom double freezer and french doors in 2011. Four years in - we had trouble with the food thawing in the freezer and ice maker stopped working. A repairman through LG came out and did a repair and fixed it. As soon as the warranty was up (Jan 2016) it happened again. We were given a choice - pay $294.50 for a 1x visit and 60 days coverage of the same issue or $444.05 for 1 year warranty for any problem.Since we figured this was a big problem, we went with the $444. The repairman came again and flushed the system - started working again. 5 months later the same thing happened - he replaced the compressor. Still under warranty. Warranty expired in July 2017 - Oct 2017 the same thing happened. LG will not do anything about it because its not under warranty even though its the same problem from the beginning. Now Im faced with a non working refrigerator and a decision of paying a huge amount to get it fixed or moving on from a 6 year old refrigerator. Never will buy LG again.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

Puchased LG Washer (top loader) in May 2018, had it delivered & set up, and got NO instruction on how to use the item. It tears rugs, uses too little water, wastes water, does not clean clothes, and I am told to not wash heavy items, then again not to wash light items. No response from LG even after unknowledgeable repair visit, and Home Depot (Seller) will not return calls. Worst washer on the marked, for sure.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

The dryer scorched 3 loads of laundry and smoked. I could not get anyone to answer the phones. I called and called and at times let the phone ring 5 minutes. Then, it would be busy for an hour at the time… What kind of scam are they pulling at LG?

Sounds like my experience mirrors everyone else on here. Had a $2,500 LG fridge, and 2 months after their warranty expired, the fridge and freezer both suddenly stopped working. Called the company and scheduled an authorized repairman to come take a look for $79. He was unable to locate the problem and basically said it was not repairable and that we were out of luck. He offered to try a few things that could possibly fix the problem, but each of those tries would cost a significant amount of money and there was no guarantee. In his words, each of these repair attempts would be like throwing a dart at a dartboard and hoping for a bullseye. Obviously we declined this dartboard method of repair, and now we have to buy a whole new refrigerator. Suffice to say it will not be an LG!! What a piece of absolute garbage. This company should be ashamed of itself.

We purchased an LG WT4970CW washing machine in August 2014 from Best Buy. Shortly after using it, I noticed some of laundry would be dry on top, especially sheets. Sheets would be pulled tightly across top of drum and be completely dry - obviously were not touched by water and detergent. Then, on subsequent loads, the machine kept giving error message: UE which means the load is out of balance. Machine shuts off in middle of cycle and you have to open the lid, pull the laundry out and rearrange it, close lid and machine turns on again. However, during one load, this happened up to six times and it took me four hours to complete one load of laundry. I dont stand by the machine while it is doing its job, so when I would expect the laundry to be done, I would go to my basement only to see the UE displayed which meant it wasnt finished.I had a repair person come to my home last week (10/2018). He called and spoke with an LG technical support person. He explained the problem and was told I was doing the laundry incorrectly. The LG agent told him I have to wash only like items at one time. In other words, if I have a load of jeans, tee shirts, polo shirts, mens underwear, socks, I need to sort the clothes and wash the jeans separate from the shirts, separate from the underwear and socks!!! The machine goes out of balance almost every time I wash two bath towels, one hand towel, and one washcloth along with a nightgown and some underwear. The LG agent said I should only be washing towels (up to six bath towels) at one time and nothing else. This is not how REALITY works! It would take me a full day to do the equivalent of two loads of laundry. It would also defeat the purpose of the water-conserving feature of these new machines. I would need to do six tiny loads of laundry in place of my normal two loads. Also, I do not have enough clothing to wait until I have a full load of just underwear so it is a normal-sized load. I dont even have enough pants and shirts to wait until I have a full load of just pants to wash. This machine is only 4-1/2 years old and I have to replace it. I also bought the extended warranty, but was only offered a one-year extension for parts only. Of course, the warranty expired in August 2016.The repair person said there were no parts to replace or would make sense to replace, because the cost of the repair would be almost the cost of a new machine with no guarantee it would fix the problem. He told me my complaints are very common complaints he has heard over and over from his customers regarding their LG machines. The repairperson highly recommended I buy a Speed Queen TR7000 which works almost the same way my 35-year-old Maytag washer worked and it comes with a seven-year materials and labor warranty. Cant wait to give the LG machine the heave-ho and get the Speed Queen machine! I will never buy ANY LG product as long as I live.

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

I have never written a review before but this issue has me so angry I felt the need. Our fridge is 2 years old. We wanted the best for our brand new kitchen... So sadly ALL MY APPLIANCES (WASHER AND DRYER INCLUDED) ARE LG!!! I wish I had my money back. I started talking to LG about my issues in mid-July. I was given two service people in my area to work on my fridge, which was at that time freezing all the crispers to the point I can keep nothing there. The fridge is 60m degrees, crispers at 20, chilling drawer at 20-30, depending on its mood that day and the freezer is holding at 0. One repairman came, talked to tech services and was told then there was a service bulletin on this model. He followed the techs advice and order a new board and a seal. (Customer service lied to me and said there was no service bulletin... told them my husband saw it and read it so they were lying about that!!!)Waited a week for the part. He installed and left. That evening the same error showed up in the screen... E rF... again! Tech support had told him this meant a fan error. He comes back to then tell me TS wants me to shut down the fridge for 24 hours so it can reset, which means you are really without a unit for 48 hours as it takes 24 for it to reach correct cooling temp. So we follow their request and start life out of a cooler. That seems like a very long time ago... Needless to say, the shutdown did not work. The error returned, servicemen refused to come back so I called the other name given to me. He flat out refused to come, stating he had one just like it in his shop that LG (the largest appliance company in the world), could not tell him how to fix, and he wasnt going to get stiffed by them for his effort.I have spoken to LG several times and am currently without a fridge, have a $341 bill for the misplaced efforts on repair attempt, and am waiting another 7-10 days until they decide to let me know if they will fix or replace. I can only assume from what I have learned that LG has a product with such a problem in multiple systems that they have NO IDEA how to fix and can only hope we will give up and just go spend another $3000-$4000 on a new one!!! I have lost hundreds of $$$ in food and expense of eating out because of this. I do not plan on giving up... I plan on turning them over to the Better Business Bureau and contacting a Lemon Law lawyer. I can totally understand that at times things dont work as designed but to tell customers they dont know what you expect is not acceptable to me. They have lost a very good customer over this whole issue. Add up in your heads, LG management, how much your top of the line appliances cost for a new kitchen and laundry room and tell me how many customers you can tick off before you wake up!!!

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

The LG washer/steam (model Wm2699HNM) broke after 5 years. I called LG and the girl in India wanted to troubleshoot the problem over the phone before referring me to a repairman. I did troubleshoot with her to no avail and then she gave me the number of a repairman. The repairman came out and thought it was the motor. He opened it up to repair it and found that the drum had become detached from the spinner. He said he had never seen this happen on an LG washer. I sent LG an email and didnt receive a response. Then, I called them the next day. They stated that the drum had a lifetime warranty and the motor had a 10-year warranty, but there was nothing they could do for me for this problem. I spoke to an executive manager for the problem and he stated he was sorry that he couldnt help me since my washer was over a year old!

Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

Updated on 10/08/2020: LG asked for information on 9/30/2020 so they can send out a repairman and I havent heard from anyone since. I have two kids to feed and I need my stove, it would be of great service if LG would honor their word and product.Original Review: We replaced all of our GE appliances that we had well over ten years with LG because of the design and salesman said its a good product. The gas range model# LRG3193BD, side by side refrigerator model #LSXS26386D, dishwasher model #805KWYPOP434 and the front load washer and dryer spending a good $8000 less than 2yrs ago. The stove looks like its 10yrs old (easy clean is a whole joke, food seared on pretty blue oven which I now have to clean myself). We have discoloration on the door handle, knobs, grates and burners all within a couple months of use.. Now the main board has gone out and to top that off we find out it has since been discontinued. Called LG customer service (nightmare). They refused to sell us the part saying only license repair Co can order. Had to pay repair Co $116 come to tell us they cannot get the part. Called LG again (nightmare) and all of a sudden they can send us the part for $106 but its on backordered. The refrigerator is discoloring in areas we dont even touch and the ice-maker starts and stops when it wants to. The dishwasher doesnt clean or dry well and the slightest touch turns it on. Where you put the detergents has rusted and its hard to clean and we have to leave the washer open after use or it smells to high heaven, dryer is ok. Remember these products are no more than 2yrs old. I will never buy LG products again nor will I recommend to anyone!

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

This washer left flakes of filth on my clothes after less than a month of washing for a family of 2! Customer Service said to buy a product at Home Depot and run “tub clean”. I did this but the flakes come back every 2-3 weeks and I must run the tub clean cycle and use the product, then rewash my clothes! What a waste of time, money and water! After running tub clean, the tub still needs to be wiped out. At 5’1” I cannot reach the bottom of the tub. I use a step stool which throws off my center of gravity. I also fear that the pressure on my ribs may fracture them...I am 69 and have osteoporosis. I wish I’d never bought this washer.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

I have been more than satisfied by the performance of this refrigerator brand, for almost 12 years now and its still working. Only this previous days when I notice that it stops performing what it intends to do. As I am an aircon technician myself, I immediately examine the unit and the only problem that I found is the PCB control needs to be replace. Thats all. The last time that I service other LG ref, I can easily bought those parts and, voila, its good as new. But now they change those policy. You cant buy the parts now. They keep on insisting that they will only do repairs, so I keep on wondering - how will they do some repairs for those minute parts of electronics in the PCB & keep the customer waiting for weeks? Are these the way they treat consumer after? So now Im considering to buy another ref. Perhaps as a consumer weve got to stick to the brand from the past for good after sales service even though the appliance is long overdue in service. Ive been with the LG service when its a GOLDSTAR brand name. Its their first brand name when they enter the market and they keep on saying that we need to satisfy & address the consumer needs & complaints for us to be known & admired by... so what now that this is one giant brand name???

Our LG washing machine is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. It is currently taking over 3 hours to do a 35 minute load. You cant leave the house for fear that your clothes will be sitting in a pool of water. It is the worst machine ever. I will never buy another LG product because of it.

Not even 3 years ago we purchased a $2,400 refrigerator that was on sale. Well a month ago the fridge quit cooling and the warranty covered parts. Called and explained the problem and we were told to turn off the fridge for 24 hours and it might restart. I explained my food is going bad and do you tell all customers to turn their fairly new appliances off for a restart. The LG rep. giggled and said if I called out someone without trying a restart it would cost more money. After a month and three visits from a serviceman he tells me the fridge is bad. LG going on policy I guess with little concern about our family and us having no way of cooling our food offers to prorate our fridge giving us approximately $850. Kicker another two weeks for a check. The last of several supervisor tells me, You can still go buy a fridge if you want, you just wont get your check till the 19th. Bottom line, no concern or compassion for a customer. I will never own LG again.

Purchased a Front Load washer less than 3 years ago and it will not power on. Paid an electrician to come and verify that the outlet was getting power even though the same outlet powered other devices (Im thorough). Unplugged the device for a while then plugged it back in. It powered on then went right back off. Called LG support and she had me spin the drum, trip the breaker again, unplug it then plug it back up. Asked if it was purchased over a year ago and when I said yes I was pushed off to a retailer that supports their product at my own expense of course. I told her that its sad that others are having issues with the washers and that you pawn them off once the year warranty is up. The high reviews that are online need to removed or at least state the constant issues with the machine. Spending over $1000 on a washer that doesnt perform up to par and becomes useless in 2-3 years should have some type of recall for manufacturing defects!

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowes service on Nov. 6 and didnt receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home. I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesnt seem to care at all about customer satisfaction. Perhaps if Lowes, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

I have had this refrigerator a little over a year and the ice maker has gone haywire twice. It doesnt just stop working, no, it starts dumping water when the ice tray is still full of ice and I find a big puddle of water on the kitchen floor, an inch of ice in the dump spout, the ice bin is one solid block of ice. This is the chunkiest, clunkingest, noisiest refrigerator I have ever seen. I have to pull the thing out from the wall and turn the water off to change the water filter. This is the worst engineered piece of junk I have ever purchased and I will never buy another LG product of any kind. We are throwing this $2000 piece of junk away and going out to buy another refrigerator this weekend.

I paid over 1,500.00 for a LG refrigerator LFC23760ST just three years ago. Its the last time I will ever buy LG products again. They carry just a 1 year warranty and will charge me an arm and a leg to replace any parts that I need. The circuit board went out and I was told that its $400 dollars just for the parts to fix it. Why do I need have to spend $500 plus dollars on parts on an appliance that is only 3 years old?I have a Whirlpool refrigerator in my garage that sits out in the heat and has been out there for 15 plus years and I bought it used... And it still works. If they are so confident in their products, make them last for more than 3 years. Im upset that this happened but if they carried a warranty that replaced and/or fixed my problems, it would not be as bad. But when I call and to get my refrigerator fixed, its a like buying a new one all over again. Like I said, this will be my last LG product I will ever buy.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

Updated on 04/06/2021: Again, my experience with LG appliances and their customer service department has been awful. I have been dealing with this for 5 months (after my first issue a year ago) and it is still ongoing. I will never buy an LG product again.Original Review: We have been without our refrigerator for 4 months. This is the second time the compressor has gone out and we can not get one of LGs service techs to get the parts needed and repair this. It should have been replaced months ago but the customer service department is useless. Do Not Buy This or any LG product. The aggravation alone is not worth it.

Front load washer computer broke after only 2 and 1/2 years old. Home depot said it would cost $350 to fix, LG said things break and it was my problem. Not gonna spend $350 only to have it break again in 2 years.

The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

I have attempted to leave an informative useful & detailed review about the quality (or lack thereof) on LG review sites however as the review was unfavourable for LG I have had the review rejected multiple times citing does not meet our criteria. Basically I was being silenced. I have an LG refrigerator that is faulty & is still under warranty. I have tried every which way for LG to honour that warranty & they in return have have tried every which way dishonor it. Very stressful & disappointing to say the least.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

Even though it says dont rinse the dishes, just scrape them, this DW doesnt get the job done. Ive tried all kinds of soaps and rinses and I often have to hand scrape food off the plates and from inside glasses. I had a Sears Kenmore for its lifespan and they dont make anything like it. Disappointed, wont buy LG again.

I bought an LG refrigerator model No.195NC5 on 06.10.09. I noticed recently that the body paint at the bottom is rusted and still peeling off. I contacted your technician through my dealer at Kottakkal in Malappuram dist. The technician informed me that the warranty period is over and theres nothing to do. Though the complaint noticed recently it occurred, quite early, within one year of purchase. I am not only a customer of LG refrigerator but I have LG TV, LG PC and likely to buy an LG washing machine. I expect your favorable action.