My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

The good part about LG is that they do try to present a customer service initiative to folks who post on social media. Sadly, it is a hollow effort. As anyone can read on this site, the response is either a really poor AI or worse, a person who types the same thing. Buying a $2,000+ refrigerator that makes excessive noise is unarguably a significant issue. LG claims this noise is normal, and I dispute that. Compressor noise that can be heard in other rooms is not normal.While LG did send a technician out to assess this issue, that was inconclusive, and the best LG can offer is to send another one out. But if the noise - the worst Ive experienced with any refrigerator for decades - is considered normal, why bother. When buying an LG refrigerator, be sure to buy the retailers extended warranty that allows a return after 3 (or whatever) attempts to repair.

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

The refrigerator stopped cooling 1 week ago. The LG repair person has been out multiple times, tested everything (even consulted with LG), finally replaced coils suspecting there was a blockage, still not cooling and it is Thanksgiving tomorrow. The compressor was replaced under warranty within the 1st year. Weve had refrigerators last 20+ years with no repairs, this is ridiculous. So the repair guy got paid yesterday, was supposed to call today, have heard nothing and his mailbox is full. We have family visiting and no refrigerator. Been living out of a cooler for the past week.Disappointed that this refrigerator has turned out to be such a piece of excrement. We bought it because LG had a good reputation. Apparently theyve cut huge corners on quality and are following the planned obsolescence that is becoming common practice so you are forced to buy appliances more often, whether you can afford it or not. And getting more business for their repair people....

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

I had purchased a LG refrigerator about 5 years ago. Needless to say, my 15 year old mini fridge is one-upping this terrible product. I have been trying to have SOMEONE repair it, however, there is no appliance store that is certified to fix it. Clearly this speaks volumes. I have had nothing but terrible service from LG, who expressed no concern for this ongoing inconvenience (understatement). I am just about at the two month mark of having a non-functional refrigerator. The fan was replaced although that still didnt fix the problem. Ill be purchasing a new one because dumping more money into this product seems counterproductive at this point. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!! (Im only 31.)

I owned a LG top washer for a little more than two years. I had the agitator fixed the first year and it broke again the second year. When the technician fixed it, he said LG knew about the problem and it was re-engineered. It broke again. LG would not stand behind their product for replacement. Why buy an LG when you need it fixed every year? Their customer service told me it would have to break in 90 days for replacement. So if I need an annual fix it is my problem, since it did not happen in 90 days.

I had a kitchen aid dishwasher for 15 years with no problem. Updated my appliances and got a high end LG dishwasher. It is so disappointing. Bottom rack keeps falling off the track. Dishes dont get clean - have to prewash dishes. Silverware container keeps falling apart. Worst of all - after 1 /1/2 years it has stopped draining. $200 for a technician to come out. I feel violated. I thought I was buying a good brand and it is a piece of **.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

We bought our LG refrigerator 12 years ago and it has been a source of aggravation ever since. It has had to be worked on numerous times. Leaks water from the ice maker and now makes crazy suction noise. We have our Whirlpool refrigerator in the garage, nearly 25 years old and has not had one problem. All I can saw is DON’T BUY LG or be prepared for lots of problems. I am afraid with this latest noise that it could catch fire! We will have to buy a new refrigerator soon because we can’t live with this constant aggravation, Even though we paid more for it than any refrigerator we have ever had!!!

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

TROMM front loader. Been repaired 3 times and is leaking again. Matching drier been repaired twice and had drum replaced. We will NEVER buy another LG appliance and will recommend our friends not to buy them either!

My 2006 LG refrigerator LRFC22750TT almost caught fire due to a faulty interior light mechanism. The turn-off buttons for the interior light failed causing the bulb to stay on and melting the interior (plus, spoiling the food due to acrid fumes/temperature). I called LG and they are sending a technician out tomorrow morning. Im not sure what the resolution will be but I will be insisting on either repair or replacement at LGs expense.

Ive cleaned houses for 14 years and use a lot of different appliances, vacuums, cleaning equipment and supplies. This particular microwave has broken twice. I spray the outside very lightly to clean the stainless and wipe down to a shine. The moisture somehow gets into the panel on the bottom of the oven and it stops working. So frustrating! Not a good design. LG MODEL NUMBER LMVM2055ST.

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

My LG dryer is a standard front loader no frills dryer that was relatively inexpensive when purchased over 3 years ago. The appearance rating was simply because it is pretty basic BUT for the money this dryer EXCEEDS expectations when it comes to reliability, performance, and value hence the superior rating in those areas. When it comes to dryers Bells & Whistles DO NOT improve performance, reliability, and definitely not value. My LG washer and dryer were purchased over 3 years ago as a brand new set from HHGregg in my area. I was told by the salesperson all the reasons I should upgrade and CHOSE not to. I have NEVER had an issue with the reliability of either. They work just as well if NOT BETTER than their counterparts that were 3x their cost.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

My experience with LG is good, but since we bought our fridge, about two weeks later, the ice making part freezes. And then something happened where they had to come and change some part on the top of the box that was not making the ice. You press the button, and they wouldn’t come out. They had to change something right after not even a month after we bought. LG always are good because we have a washer and dryer LG. So, when I went to Costco and I saw the refrigerators over there, I liked the way they look. Also, theyre nice because the ice maker was on the door and not inside of the refrigerator. We needed a bigger space refrigerator. This is how I picked mine. I like the way how it’s designed in it. The freezer part of it is great. It has several layers. And the drink drawer is perfect. So, it’s very well-designed and made. I love it. I will recommend LG.

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

I bought my new LG topload washer and dryer on 7/1/12 and noticed after about a week that my white clothes werent getting clean. I turned my tankless heater up to 140 and put my sheets into wash. I went to add a pair of socks and noticed the water was barely warm. My heater is fine so on the next hot load, I watched when the washer was filling and it was putting more cold water in than hot! I called LG Support line and they said that was how it was supposed to be and I should try putting it on the bulky bedding setting. I did and it had no effect. I called Sears because when I bought it, they said I had a 90-day return option. They said, yes you do, but since I used the washer, I couldnt return it! I will never do business with Sears or buy another LG product. I would imagine the front loaders are the same but it would be impossible to check.

Im another LG hater, and will never even consider another of their products. Our 2-1/2 yr old washer leaves either a black or a white fish scale type residue, which is worse after cleaning the tub. After talking to LG several times, we were told we use the wrong detergent, the wrong tub cleaning product (both untrue) and that we should just keep cleaning it. Our other choice was to call a service person at our cost. We are retired, and do 3 - 4 small loads a week. This shouldnt be happening to an old machine, let alone a new one.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

We have used the Easy Clean option on the oven, all it is - is a timer. You spray water in the oven, hit the option, wait 20 minutes, then clean the water up. The LG directions tell you to use 10 oz of water, spray on spot, and wait. Then it is clean. Nothing happens.

When we called to complain about refrigerator on 28th Nov around 7pm to Toll free number, they asked some routine questions, that to they are unable to listen what we are complaining about, later they said service people will call back, but I didnt receive any call from them till 29th Nov 3:55pm. I feel very poor response from LG...though I called service people directly in our area, they said they wont attend directly.

This is the WORST washing machine ever. Not only does it not clean the clothes but the balance issues are enough to drive you crazy. If Im not standing over the machine it can take hours for a load to complete as its constantly off balance. Never again would I purchase anything from this company. Their customer service doesnt exist when they cant admit theyve produced a flawed product and do something about it.

We purchased our LG electric range model LRE3023ST in November 2012 and the buttons have stopped working now 3 times. Each time a repairman came out; however it works intermittently so when it stopped working on a Sunday and the repairman comes on Wednesday, and it has since begun working again, they do nothing. Once it was not working when repairman came and they replaced all the electronics, which worked only for a short time before happening again. It is completely unreliable and I never know if it will work. I cannot understand how LG can get away with selling stoves that dont work. Similar models have been recalled but not yet this one, but LG obviously has issues with the buttons on their stoves. Three times I have prepared dinner only to find out I cannot use my range. LG is not at all helpful. I will never purchase LG or any appliance from Home Depot.

Bought LG LWS3063ST AT Best Buy / Order # **- delivered on 23th of February 23. Used first time 3 days after to discover that it does not bake properly and heating the drawer below too much (had a Frigidaire oven before with no heat of this drawer). Called the service immediately, however they were not willing to come, advised to try a couple of weeks. As the problem continued called the service again (March 15, booked an appointment for the 19th, sent the requested photos of the model and also included the picture of unbaked food. Called on 18th to confirm the date for next day, to my surprise service was not booked at all. They booked it again for the 20th and followed with the confirmation email with the phone # off the technician. I took day off and am waiting, called at noon to inquire when the tech is coming to discover that service not booked at all. Called the LG CS to be told that they did not have available technician in my area for today.

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

I have a washing machine that is 3 years old that needed a repair covered under the 7-year warranty. Because I cannot find my receipt after 3 years, you will not honor the warranty, even though the serial number shows its not close to 7 years. Because its a premium product, a receipt is required. I spent $1,000 on a premium machine that LG will not honor warranty on due to a 10-cent piece of paper. This is not how you treat your customers who purchase premium products. And premium products should not break after 3 years.

My mom purchased an LG washing machine over a year ago and we have had nothing but problems. The washing machine will say UE which is uneven. You could have a large or small load and it will go uneven. When you restart the load, it will add more time and then go uneven again. There are times it will take over an hour to complete a load. You can never do small loads! I will never purchase an LG washer again. I want to get rid of this machine so bad, hard when we have paid so much for this washer. According to other reviews this is a very common issue with these washers.

I like the microwave but I wish the control pad was lit. It would make things easier. The microwave works very well and is dependable and I am happy with it other than the control pad. If I ever have to get another one I would consider getting this brand again.

I have an LG refrigerator (Model: LFC2576OTT). I opened the doors to get something out and noticed that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic, electrical fire or burning wires.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

I purchased this door-in-door refrigerator October 2017, for my new home, at Home Depot. The store was my salvation in trying to get service for this unit as the right french door was 1 higher than the left, and the cooling fan made a high pitch whining noise whenever it kicked on. Sounds easy right? NOT! LG Service Center is a call center of sorts with questionnaires they read from, despite being told of the exact issue. 15 min later still nowhere. Called HD and they got the same result. After several different LG phone #s, Sue in Appliances at Cicero HD, succeeded in reaching the LG local service center and entered a claim for me. They were to call back with appt. I ended up calling them the next day, found out they are a computer repair center, and contacted HD to return this very expensive refrigerator. Thank you HD for all that you do and I will purchase anything but LG for the replacement.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

I also have had the same issues as others on this thread. Compressor failure at 3 years of ownership is a sure sign this unit (and others within the same model series) are complete garbage. Prior, 3 months after purchasing this unit, we experienced a loud rattling noise which was caused by a fan hitting a build-up of ice on the compressor lines. After multiple tech visits, replacing several items, the entire board or CPU for the unit was replaced. We had no other issues after up until now, 3 years later. Fortunately, we did buy an extended 5-year warranty from the company where it was purchased. This warranty did cover the costs to repair. But, based on my research, the compressor will fail again in time due to onboard firmware issues that are causing the overload.

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

I bought an LG refrigerator model no. GC-305PS on 16th August 2013 in Brisbane. In February 2014 I noticed the paint on the fridge handle peeling off (small spots). End of March 2014, the peeling is getting much worse & I contact LG by phone. I am requested to send photos of damage by EMAIL & did so. One week later I receive an email informing me the peeling is due to “ROUGH HANDLING” & the company is not responsible.I asked a friend of mine (a spray painter) to check it & he informs me the peeling is mainly on the edge & curved surface where the paint has been applied sparingly. Maybe LG should look at better paint application from the get go. Apart from this, SO FAR no other complaints. I have had other LG products (DVD & BLU RAY) & have received good results with repairs. So maybe this is just to do with the WHITE GOODS SECTION.

This unit really fits into the flow of the kitchen. Shelf height is adjustable and easy to accomplish. Very helpful with holidays and entertaining. Great supply of ice, easy to use door dispenser for fast access. Easy to see what is in the ref. even when fully loaded.

I purchased 4 brand new LG appliances for our daughter when they moved into their new home. She immediately noticed a problem with the range. The knobs on this model are along the front of the stove and they can be turned on very easily. I was there one day and walked past and barely brushed against a knob and turned the element on.This has happened several times. Even the family dog has turned it on. So far there have been two fires as a result of this issue. One caused damage to their LG range hood/microwave and upper cabinets. This stove is dangerous and they should not be allowed to sell it. We have contacted LG several times. They had scheduled an in-home visit to see the issue but never showed up. We have still not received a satisfactory response. The latest response was to keep the children out of the kitchen. The children are the only ones that havent accidentally turned it on.

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

Our LG microwave went out within months. LG refuses to repair or replace (THATS WHAT WARRANTY PROMISES) - only offers ORIGNAL WHOLESALE price paid by our designer, no shipping, NOT WHAT IT WILL COST US TO REPLACE even though we explained multiple times that the price was not what came out of our pocket (because of designer add-on) and not what the model costs now with inflation. We custom cut and trimmed for that microwave. We will be out $100 plus to replace it.

Over Thanksgiving, I noticed that the refrigerator lights were on and would not go out. By the time I noticed, the whole plastic light cover had melted and was sagging down. It finally fell off. The temp. reading on the door read 85 F! I had previously and the fridge replaced three times for other problems. The model of this one is LFD22860TT.

I wish I could give a negative rating! We have been working with LG customer service since October (over 2 months now). We are extremely disappointed and feel like we have been led on like they would possibly stand behind their product. I can hardly believe we have went this long without a full size fridge and freezer. If LG customer service would have just told us over two months ago that they would not stand behind a less than 3 year old fridge we could have thrown it in a landfill and went and bought another brand. Not only do we NOT need to spend so much money every couple of years on a major appliance, but we really don’t need to fill up our landfills with these things. LG, if you cannot make a large major appliance last longer than 2 years, PLEASE STOP MAKING THEM! Do it not only for customers like me, but for the WORLD!

I asked the salesman at Best Buy which oven he would purchase. LG was his answer. It was a possible choice so that is what I bought. While installing the oven the floor was damaged. It took all day and since the stove has been installed. The light in front of the stove remains on. The clock on the stove does not work, never has been able to set for timed oven start. There is a crack in the left of the display screen for turning the stoves and oven on.

We purchased our LG refrigerator in 2012, French door with ice maker. Please be aware our ice maker once again has ceased to work. This will be our 4th ice maker to be replaced, IF we have it replaced, since 2012. Even though we purchased it in 2012, we are not eligible for the flat rate repair cost, (only eligible for models from 2012) and apparently, as per LG, it was manufactured in 2011. I have never been so unhappy with this refrigerator therefore would never recommend LG to anyone. And, as a side note, the paint is already coming off from below the ice maker on the outside. We called LG and explained this all to them but they were unable to help us. This has been such a frustrating experience for us.

LG Washing Machine model WT1101C - After 2 years of normal use this machine failed. It was sold as heavy duty. Under normal use the drive shaft broke off inside unit. Called customer service and was advised to call service tech in our area, he never returned call. Under the LGs useless warranty they stated we would have to pay for service call. Filed complaint with BBB and went no where. Also, supplied pics of receipt and broken part. They offered a possible courtesy visit from tech and would not supply replacement part or refund. Guess they will go out of business if they had to honor their warranty for all the POSs they are unloading on the consumers. No customer service or ethics to this company. No stars for this company. Will never buy LG brands again!!!

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

My experience with LG started 6-7 years with an entire line of appliances. Thus far, the microwave has been repaired once, the dishwasher was repaired once then broke again and had to be replaced, the oven has been repaired twice and now the fridge has gone out. Repairman coming today, but looks like the compressor is bad, so likely buying a new fridge this afternoon. On top of that, the LG TV I bought about 2.5 years ago went out back in the winter and had to be replaced. The washer and dryer are still doing fine, but they are the exception. Great products at first, but reliability is non-existent. LG will never get another penny of my money and I suggest you do the same unless you just have spare cash to burn. They are a joke!

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers. Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

We purchased a LG front load washer (LG WM2101H) in June 2009. We had to have it repaired in May 2010. When washing using cold water, the detergent would not dispense. It would only dispense when washing with warm or hot water. Now, it is doing the same thing! We have noticed since using this machine that our clothes (t-shirts mostly) get pin size holes in them and after some washes, the clothes have brown streaky stains all over. I will never buy an LG washer again. We have our previous Kenmore washing machine for 10 years or more and never had a problem with it. In fact, our son is still using it. Go figure.

Ive had this fridge for over 3 years and it finally stopped cooling and making ice in April. LG has sent out 3 different technicians to repair it but none of them seems to know what is wrong with it. One tech said the issue was with the compressor, they ordered the part, when the tech came to install the new compressor he said there is nothing wrong with the compressor. It is the motherboard that went out. He returned to install the new motherboard and it is still not working. There is an issue with this particular fridge based on all the reviews Ive seen online. They need to do a recall on this fridge since it is a manufacturing issue and replace all those fridges that people are issues with. I am still waiting for my issue to be resolved.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

The refrigerator has a bio shield, it contains liner inverter compressor, it also has a temp. control process, and other cool features like multi air flow, tempered glass shelf. Its much electricity consuming. Though it has some really cool features but I dislike that one most among all. A great portion of my electricity bill increased. I choose LG because of their service quality. I used different LG products in the past. Im very much satisfied with the quality service of LG. Though there have some other brands in the market but I prefer LG over them.

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!

We purchased a counter-depth LG French Door unit from Lowes about 5 years ago with a 3-year service agreement. Because LG doesnt make as many counter depth compared to standard depth, it cost more (~$3000). Cosmetically and storage-wise, we were quite happy with it, but early in the first year we noticed that ice was building up behind the left bottom storage drawer. Lowes repairman replaced the entire rear fan/control unit, explaining that if we didnt have the service contract it would have cost us about $500.Unfortunately 2-more service calls by 2 different organizations were required in the first 3-years --- all for the same ice problem! We then purchased a 1-year extension for the service agreement because it was obvious that our $3000 fridge had a problem no one seemed to be able to fix. We were correct, because we had more ice in that year.Numerous calls and emails to LG and Lowes during these 5-years got us little more than asking for more and more details about previous repairs. They also referred us to someone to repair it. They all tried, replacing more pieces and parts. Finally, a few months ago when ice again recurred we spent $90 for another LG expert to review our issue. They told us LG had issued some sort of bulletin about this problem, and for another $500 for the part, plus labor, they could fix it. At this point we had already spent at least $750 and dozens of hours trying to fix a $3000 fridge and had no confidence anyone could repair it properly, so this afternoon our new Frigidaire will be installed and the LG hauled away; and Im writing this review. Tom

I purchase an LG french door refrigerator at Home Depot in June 2010. It has been one year and 7 months and now the refrigerator broke. It does not freeze nor cool off. I contacted LG customer care at 1800 243 000. I explained what happened. I asked to have it fixed or changed for a new one. To my surprise, they claimed they couldn’t do anything. I explained that I had purchased insurance and extended warranty. At the time of purchase, LG claimed it is not theirs and they couldn’t do anything to go back to Home Depot. I called Home Depot. They claimed they couldn’t service it yet. I have to wait almost a week before they send a technician, and they don’t replace any parts. With the game they have between Home Depot and LG, I am with no refrigerator and out of $2000.00 and $300.00 worth of market. My question as a consumer is: who is responsible for these damages? I paid almost $2000.00 for the ** refrigerator and it worked fine until their so called warranty expired. And now they don’t want to be responsible for their bad equipment. I am upset at the fact that the consumers affairs and the better business bureau would allow these companies to sell such expensive appliances which are good only until their warranty expires. I hate the way LG just bluntly told me it is not their problem and there is nothing they can do. How dare they rip off the public like that! A good refrigerator should last at least a good 10 years especially for the prices they are being sold to the public. I paid the price they ask for. How dare they rip off the consumer in such way! And there is the game they play. LG tells me to call Home Depot and Home Depot tells me to call LG. Neither one wants to be responsible for the defected refrigerator they sold me. What am I supposed to do? Get another refrigerator because these two irresponsible companies would not take responsibility and stand behind their damaged goods? I am waiting for your response. Thank you.

LG True Balance washing machine - We purchased this machine brand new and was told it was top of the line in terms of quality and capacity. It was also at the top end of pricing. We have been dissatisfied in every way. It takes hours to complete a wash cycle and the only chance you stand of getting through a wash cycle without machine stopping every 10 minutes and showing an error code is if you wash like items, ie only towels or only jeans... and then you still often times have to reposition at least once. Many times I cant get the load to finish and have had to remove and wring out by hand soaked and dripping items from machine. We have balanced it every way possible and done all recommended troubleshooting. Techs say just wash like items... not realistic to wash that many separate loads. Would love to hear if anyone has figured out how to fix this issue.

LG WM2301HW Washing Machine has been nothing but problems. I started a load and smelled something burning. I found the washing machine not working ... its burning from within, black burning internally - arched inside on the wires - caught fire. LG does not want to recognize that there is a problem... This is a huge legality and liability for LG. No machine should catch on fire... LG needs to make it right. Could this model be a recall? I found a lot of bad reviews on this model.

My LG Washer is only 3 1/2 years old. At the spin cycle, it makes very, very loud noise. The repairman spent 2 full days repairing it and replacing the spyder drive, 2 bearings and a bearing seal. He said that we used too much soap????? We paid 1/2 as much as it cost new!!! I will NEVER buy another LG washer again and hope that no one else will ever also!!!

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

I will avoid all LG products like the plague from now on! My smart top loading washer (recommended by Consumer Reports at the time) repeatedly gave the UE error. I called LG Customer Service for solutions to the problem. Their recommendation was to add/remove clothing to balance the load. Thats all the advice they had to offer. (Im sorry that I didnt have more dirty clothing to wash at that time. Apparently, they expected me to pull clean clothes out of my closet to balance the load!) When I operated the washer with no clothing in the machine, I realized the problem was with the washer - not my loading technique.After my water bill TRIPLED because of the huge amount of water used to attempt to balance the loads, I requested a service call. The technician informed me that the problem was due to a KNOWN software issue and all that was needed to fix the problem was a software update. I have no issue with this. What I do have an issue with is that LG Electronics failed to form consumers of this simple fix! Apparently, LG Electronics doesnt care about consumers- they just like to sell products. Fool me once, shame on you. Fool me twice, shame on ME!

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

Our LG gas dryer quit drying. The motor would run and the drum would turn. Also, air came out the vent but no heat. We called Sears Service and they came out. The technician took the dryer apart and after a few minutes discovered that close to the burner is a resettable thermostat all hidden underneath and of course, nothing in the manual mentioning a resettable part. Good design would have made that something the owner could find and reset. (Were not all idiots.) The manual, which is best described as poor pidgin English. We have had a great deal of trouble getting clothes completely dry. I am disappointed in the quality of a machine which was very expensive.

I purchased the LG washer a year ago. I have been dissatisfied since day one. Tried every cycle, but the clothes are all tangled up at the end of every cycle. You try to take the clothes apart and end up with a left arm of a shirt twice the length of the other. Its awful, the clothes come out all stretched out from trying to pull them apart. I loved my old FRONT load washer. All clothes were washed properly. With this top load, not all clothes get a good wash. Never again top load. No use calling LG. They will tell me: Too bad sucker. We got you for 2K.

A search for class action LG refrigerator will provide all the details required to understand the problems I and so many others have experienced. LG was of no help, replying to service requests with email that I can only hope was machine generated. Of the replies received the solution recommended was to pay them more money. We didnt subscribe to the fridge, we purchased it.

Worst appliance we have ever owned! Smart balance doesnt work. It fills up over and over to adjust the load. You have to fold up and arrange your clothes just so or the cycle keeps repeating. You have to rearrange the clothes during cycle no matter if its a larger load or small load. Now the entire centerpiece comes loose and clothes get trapped underneath it or it stops working mid cycle have to then take everything out, put the piece back and reload! Takes hours and hours to do two loads!

This is the worst piece of crap I have ever spent money on. I have only owned my washer for 2 1/2 years and it constantly gives the UE (error code) because it gets off balanced and adds water to compensate for the balance. It will repeat the water and spin cycle over and over until it gives this code. I will never recommend this brand to anyone ever again. I cannot afford to spend $800 on something that doesnt work right. Never buy an LG True Balance washing machine. They are anything but true or balanced!

On October 26th the oven of my LG range exploded. On Monday October 27 my husband call the office where we have the extended warranty from. They told us the technician would call us the next day. He did and came out and told us the range would have to be replace. He would hand in his report that day and we should hear something from the warranty office within 5 days. My husband has called the warranty office twice a week for the last 5 weeks, and still nothing as to when or if we will get a replacement range. Christmas is 3 weeks away and I have not been able to do any baking or anything. As for Christmas dinner, it appears we will be having bologna sandwiches instead of Turkey. I am so disgusted and upset. The store my husband bought the range from is The Brick in Kitchener Ontario, and they say they cant do anything until they hear from LG.. I think it is totally deplorable how an appliance company can get away with this crap. Yet Oprah thinks their appliances are so great. I have news for her. They arent.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

We have called for service to show up. They showed up twice for the same problem. Humming really loud (especially when compressor comes on). Came in once and tightened screws. Made it worse. Came in a second time and Placed rubber in refrigerator to stop it from humming so loud. Still did not repair it. Now when we call we can never get anyone to answer. Tried every day from 6/23/20 - 7/6/20. All day hold on line, never an answer. Wife and I would call at the same time just to see if we could get anyone to answer. Our warranty ran out today! It has been a year. Worst refrigerator we have ever bought as far as getting repairs done. UPDATE - Called on 7/7/20 - 8:00 AM. Tells us that our case is closed and referred us to a appliance repair dealer. So upset.

LFX31958ST - Purchased our first LG refrigerator in 2010. It lasted approx. 9 mos before the bottom freezer stop freezing and the top fridge stop getting cold, the ice maker stopped making ice. The purchase company HHGregg replaced the refrigerator with a new one in Oct 2011. In Oct 2012 a repair call was made on the 2nd refrigerator and now in 2015 (thank God for warranties) the refrigerator is out again same problems. This refrigerator cost too much money to last less than 5 years. Never will we buy LG again and we will be sharing our experience on social media with all our family and friends. Warning!!!

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

Purchase LG refrigerator in 2015, now fridge has Stop working due to failed/defective compressor. Fridge stop cooling, not working since 9.14.2020. Their customer service confirm that this problem is pre-known by LG. (Defective compressor), since they were having lots of issue with same. This compressor is under warranty. (10 years) Repair date received was 9.18.2020, with us paying for cost of repairs.However, on 9.18.2020 LGs technician further diagnosed and confirm that compressor was bad/defective, and the reason why fridge was Not cooling/working. He said that he would replace same, thus fixing the problem. We felt relief and happy; however after replacing compressor, saying he was done and we thought, Wow! Finally, this is the end, imagine our dilemma and surprise when he Casually said- Oh! the main board is NOT working and you have to pay additional charges and service fee to replace!! Plus I dont have the part- I have to come back-next week. The fridge Will Not work without it. - Panic mode set in and crying took over.We are broken!! We had beside suffering undue, stress, also suffering physical health issues, since refrigerated medications were loss-cause by this broken appliance. In addition to the loss of food, deterioration of health, mental stress, were still left with a broken fridge. After spending so much on an appliance (said to last 20 years, right?!). Speaking with LG customer service we feel that LG shows lack of concern to all our issues. HELP!! Can anyone at LG please end this suffering. Plus we now question this replacement of main board- why was this not said on initial diagnosis, before he initiated repair of compressor??Plus we are being charge for all this. Not Fair!! Not Right!! Feel abused! At this point we just wish this fridge gone, gone and LG refund our cost price. We want to get back to our normal life, Please. PLEASE!! Can anyone from LG managerial staff address this? Anyone with POSITIVE Answers/results. Is customer satisfaction a priority? (Then why are we treated this way?) HELP!! Have always been a fan of LG, but now???.

The LG Refrigerator that I have now was already in the house when I purchased it. The compressor completely went out and we were without a refrigerator for a little bit. On the manual, theres an LG number to call for warranty, and the labor and parts were covered. It took LG about a week to fix the refrigerator. The reps came out and replaced a part. Then, they discarded another part and they had to order that. We had to wait a few days for that to come in. It has no issues now that it has been taken care of.

I purchased an LG stove with a double oven 20 months ago. The oven has been a huge nightmare the entire time. It preheats but after you put the food in it begins to stop heating ending up taking 90 minutes for 15 minute rolls. Ive had repair come out 3 times but they say thats how it is supposed to be. Meanwhile I have to stand there and monitor it, waiting for it to quit heating. I have lost hundreds of dollars in meat and food. No recall or help, just a very expensive crap shoot. Ruined thanksgivings, many dinners, with raw meat. I asked to return it before the warranty expired 3 times -- they wouldnt do it. Never buy this appliance. It doesnt work and they wont honor the warranty.

I am just disappointed that my fridge is so new yet had these problems. We were out of our main fridge for a week. First the compressor was replaced and then it still wasnt working. Luckily the LG technician was fantastic and was back ASAP and found a leak, which he fixed and so far so good.

It has almost too many settings to make it user friendly. The moldy smell does not exist like it did with my Whirlpool front loader. It washes very quietly as long as you evenly load it. The dryer is much more complicated to use.

I bought an LG refrigerator, french door model, for my new home. I did purchase the extended warranty but it didnt take a year for problems to arise. 3 months after purchase I had front panel moisture, then the fridge and freezer stopped working. Three repair visits and 2.4 months later, they were unable to fix the fridge. Lost Enbrel shots (3K worth), all condiments, fruit, veggies, etc. There are no provisions from LG to compensate you at all for any loss. No fridge in the interim to live? - LG not concerned. A local appliance company sent me a loaner when things got desperate. The lack of quick follow-up, poor attitude on the phone, lack of interest in finding a repair company that will come out to fix the appliance and a general interest in taking care of the problem was outrageous. Literally have never had this kind of experience. 3 months... Why didnt LG recognize it might be a bad unit and move to replace the appliance? I will tell everyone I know, the builder who has much of the business here, neighbors, workmates, etc. to not buy LG appliances. That is my only power as a consumer. I understand if things break - what I dont understand is a company failing to stand behind a $2600.00 appliance that is 3 months old. Shame on LG!

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

LG WT1101CW - Bought new just over 1 1/2 years. It worked fine for over a year and now it cannot complete a load without stopping because it is out of balance. Had a repairman check it out and he stated that LG said it needed the new update control board at a cost of over $500.00 before he could even diagnose problems. This is almost as much as a new machine. Obviously they are aware of a problem if the main control board is already being updated. The repairman said he could not guarantee that this would fix the problem. This machine is horrible. Contacted LG customer service and they could not diagnose using their phone diagnostic system. They stated they could give us a repair company name and stated the machine was out of warranty.

Don’t ever buy an LG refrigerator! Paid top dollar for a top model in 2017. Since then the compressor has had to replaced, and now it will not make ice due to an issue the company is obviously aware of because they issued a tech bulletin to the field that describes EXACTLY the issues I am having. It’s out of warranty now. They want $700 to fix it. Spoke with “Executive Services” after getting nowhere with their regular Customer Service. At least their regular customer service people were polite (if useless). The U.S. based Executive Services were downright nasty!

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

My two year and 10 month old LG French door refrigerator quit working last Saturday, Aug. 10. I called LG Monday morning, and they referred me to their repair service, a company called ANE. After I called them, they finally sent out a repairman yesterday (Thursday), and he told me I had a bad circuit board and possibly a compressor. The parts would have to be ordered, and I probably would not have the unit working for another two weeks. The bill will be about $500. When I asked him how I was supposed to live without refrigeration for that long, he replied, Go rent one. That is indescribably bad customer service. To add insult to injury, it is quite apparent neither LG nor ANE could care less. LG Customer Service is an oxymoron. Please stay away from this company and Samsung as well (they also use ANE) until they establish a better service provider.

The vibrations started almost at day one. So I leveled it again with a 4 level and still the walls vibrated (its a load bearing wall 2x12 floor joists 1-1/4 thick flooring). We did not know of the problem until my son came and mentioned that it shouldnt vibrate like this (he has an older model LG), so the calls to LG started and trying to get an in warranty repairman is like pulling your own teeth. So after losing 2 days pay and a third on the way, still there is no fix or reason why its vibrating. LG has said that after 3 attempts, they would either replace/or refund our cost. Well, its still ongoing. I will keep you informed.