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LG Refrigerator Model LSXC22396S
LG - 21.7 Cu. Ft. Side-by-Side InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Stainless steel
Bringing innovation and distinctive design together, LG’s new refrigerator with InstaView™ Door-in-Door® will enhance even the most beautifully crafted kitchen. The sleek tinted glass panel illuminates with two quick knocks, allowing you to see inside without ever opening the door, reducing cold air loss to help keep food fresher longer. With a generous 26cu. ft. capacity , this side-by-side refrigerator maximizes food storage space to accommodate all of your family's food. It's designed with convenient slide-out and folding shelving, tilting and adjustable door bins, and multiple crisper drawers— to help facilitate organization, so you can find just what you need in a snap. Plus, it comes with sophisticated LG styling and features like an intuitive LED display, contoured doors, and Smart Cooling System.
Manufacturer: LG
MODEL: LSXC22396S
MSRP: $2299.99 USD
LG Refrigerator Model LSXC22396S Error Codes
CODE: F dS
PROBLEM: Freezer defrost sensor
FIX: Sensor short or wiring problem.
CODE: r dS
PROBLEM: Refrigerator defrost sensor
FIX: Sensor short or wiring problem.
CODE: Er HS
PROBLEM: Humidity sensor
FIX: Sensor short or wiring problem.
CODE: Er IS
PROBLEM: Ice maker sensor
FIX: Sensor short or wiring problem.
CODE: Er SS
PROBLEM: Pantry sensor
FIX: The pantry is the deli drawer. Short in sensor or wiring problem.
CODE: Er rt
PROBLEM: Room temperature sensor
FIX: Short in sensor or wiring problem.
CODE: Er It
PROBLEM: System error inside ice maker
FIX: Self-test ice maker routine.
CODE: Er gF
PROBLEM: Flow meter error code
FIX: Water pressure, flow of water.
CODE: F dH
PROBLEM: Sensor did not get over 40 F in defrost
FIX: Faulty fuse, heater or control board.
CODE: r dH
PROBLEM: Sensor did not get over 40 F
FIX: Faulty fuse, heater or control board.
CODE: Er IF
PROBLEM: The fan for the ice compartment failed
FIX: Icing fan blocked, ice fan motor is defective, wiring in the circuit is defective, or the control board has failed.
CODE: Er FF
PROBLEM: Evaporator fan failed
FIX: Fan motor, control board or wiring harness.
CODE: Er CF
PROBLEM: Condenser fan motor is defective
FIX: Condenser fan motor, wiring or the control board.
CODE: Er CO
PROBLEM: Communication error
FIX: Communication error between main board and display board.
Related Error Code Pages:
LG Refrigerator Error Codes, LG Range Error Codes, LG Washer Error Codes, LG Dryer Error Codes, LG Microwave Error Codes, LG Dishwasher Error Codes, LG Television Error Codes,
Related Troubleshooting Pages:
LG Refrigerator Troubleshooting, LG Range Troubleshooting, LG Washer Troubleshooting, LG Dryer Troubleshooting, LG Microwave Troubleshooting, LG Dishwasher Troubleshooting, LG Television Troubleshooting,
Related Repair Pages:
LG Refrigerator Repairs, LG Range Repairs, LG Washer Repairs, LG Dryer Repairs, LG Microwave Repairs, LG Dishwasher Repairs, LG Television Repairs,
Related Parts Pages:
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LG Refrigerator Model LSXC22396S
We have not owned our stove for a year yet but are experiencing issues with the oven not heating up fast enough and the front burner labeled ultra great will not stay lit. Would like some help in this as it is not a year old yet.
LG LFX25978SW Refrigerator - Delivery day: The shelving was taped too tight. One of the shelves was bent. I placed it out in the sun to warm it up until we could just about bend it back so it was almost straight. The “glide and slide” got stuck unless you pulled or pushed it perfectly straight in or out or the refrigerator. The ice gets stuck together in the bin so we have to open the freezer door, open the icemaker door and bang on the ice container to loosen the ice. I spoke to LG but they did not offer a solution. The freezer bin did not sit in the freezer correctly and it sounded like a train going down the track when the freezer was pulled open or closed. When the replacement bin was ordered, the bin was on backorder and took almost one month to arrive.Eight months later, the ice dispenser switch in the freezer door gets stuck and you have to bang on it to get it to stop dispensing ice. The dispenser drip tray fits very tight and is difficult to remove. I am sure it will break soon when we remove it for cleaning. The left door mullion scratches against the right door and at times it gets stuck open so it hits the right side door when closing the door. This mullion issue was confirmed by LG. The local repair shop order replacement parts but of course, they are on backorder.The right side door tends not to close with a push if you have milk or soda in the door. I guess it’s a bit too heavy for the door to glide closed. I read about this in another review. Another item to note is the six month water filters are very expensive. I can buy a five year water filter for the price of one six month filter. I will go back to using the filter plug and switch to the external filter. I paid almost $2,000 for this refrigerator and I expected better quality than what I have seen to date. It will be tough for me to purchase any other items from LG. So right now, I sit and wait for my backordered parts to arrive.
Purchased an LG gas range on 06/28/2014 from HH Gregg. The 5 top burners work fine. The oven does not work properly. Set the temperature for 350 degrees, wait for over an hour for it to warm up to the correct temperature. And it will not exceed 320 temperature. Waited an additional hour to warm, gave up on dinner. Called LG technician on phone today, response was to put something to bake in the oven as it is warming up, and this would speed up and solve the heating problem. Again after one hour, oven reached a temperature of 295 only. Gave up again!
Our washer/dryer set (WM2016) was purchased from Sears about 4 years ago. My wife has always complained about the stench in the tub. Then last week, she was complaining about a smell (different). The next night, I came home from work and she said it was smelling again. When I got to the laundry room, the smoke alarm started sounding and I could not see the washer. After getting in and shutting it off, the drum was on fire which was quickly extinguished. I pulled the washer out and unplugged it. At that point, I needed to remove the top to make sure the fire was out, which it was. The next morning, I took the machine apart to see what happened to our 4-year-old washer. It seems that LG made a part inside of the plastic drum that is made from aluminum that was not treated by any means. It corroded, causing the drum to contact the outer drum. Had we not been home, we could have lost everything. I will not purchase anything LG produces from here out. When contacted, they could care less as we have your money!
We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it wont be an LG. I have read that they dont do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.
My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.
I have had an LRG30357ST range for almost 4 years now. All of the knobs have cracked at the base and now we had a gas leak from the burners because they wont shut off all the way. I have contacted LG and they wont do anything because I cant find a copy of the receipt from 4 years ago. You would think that having the stove should be enough proof that it was purchased! Now we are out of a stove until I spend $400 on 5 knobs or buy a new stove! You would think with all of the complaints and the safety factor, they would have a recall and replace the cheap knobs with one that have a metal base. They charge $73.52 plus tax and shipping for each replacement knob on www.LG.com. For that price, they should be able to make one out of stainless steel and not plastic.
I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.
I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.
Bought a nice looking LG fridge 3 years ago. Worked for about 2 years. On the 3rd year, the freezer does not cool. Called LG and was able to get a technician to come out. Fridge was fixed after $280 in labor. Was told the compressor was bad and there was a leak in the system sealed system. Thank God the parts were under warranty. 11 months later, freezer is not cooling again now. Call LG and they wanted $125 trip charge plus $250 for labor before they will come out to take a look at it. Give me a runaround. For a $3000 refrigerator I would of expect it to last more than 3 year. My old $700 whirlpool fridge lasted me 10+ year.
We purchased a top of the line LG refrigerator Model #LFX28978ST from Home Depot on July 4th, 2012. On December 23, 2012, it quit working. It is now January 21, 2013 and I am still without a refrigerator! I called the LG Hotline on December 23rd and was told that they could have their certified repairman out on the 28th of December. He came out and told me we needed a new compressor; he didnt carry this part on his truck so it would have to be ordered. The compressor would take a week to get here. On 1/3/2013, he returned with the compressor, installed it, added Freon to the refrigerator and stayed until he felt the unit started to cool. He told us to wait 24-48 hours. Being a little gun shy about losing all of my food the first time (I had the refrigerator stocked for the holidays), I waited a little longer to go out, purchase more food and sure enough on 1/7/13, the refrigerator stopped cooling again. I called LG and was told that the repairman that had been out before was off for two weeks, and that I needed to call a different authorized repair shop. I did and was told by the person at that repair shop that they did not work on compressors and would not come out. I called LG back again, spoke with a different person and was told that our original repair person could be out on 1/10/2013. He came back out and after trying different things, we were told that the refrigerator could not be fixed and that it would have to be replaced. He gave us a fax number to fax everything to LG, which I did the next morning. I received a call from the repair center the next day and was told by Barbara from LG Repair Center that I would need to email the paperwork to her. I told her that I had faxed everything the day before. She told me that was just a general fax number and to email everything to her at an email address that she would email to me. I tried a few times to email the paperwork to her only to get error messages; the email would not go through. I called Barbara back and she gave me her fax number, so I once again faxed all of the paperwork to her. I received a call from Barbara the next day to tell me that they would have to get a replacement refrigerator from their LG warehouse, and that it would take 7-10 business days before someone would contact me to set up a delivery date. I asked her where their warehouse was located, and she told me TX; I told her that I lived in TX! I asked why so long, and she told me that they have to tell everyone that it will be 7-10 business days for someone to contact me to set up delivery. I have been a month without a refrigerator. I have spent more money on eating out and buying ice this one month than what I spend in a year’s time. Not only does LG not care, they dont care!I will never buy another LG for as long as I live. I wish that I would have seen this blog before I bought this piece of crap. I will tell all of my friends and family about this. I am hoping that they tell all of their friends and family. Also, be aware that LG is making refrigerators for Kenmore - this is from the mouth of the LG repairman!
We bought a front load washing machine (LG) 2 years ago. I have written customer service to remedy the problem weve had (the SMELL), but they didnt tell me anything that I hadnt already tried. Every time I would do a load of laundry, my entire hallway would stink like rotten eggs. We finally discovered that there was a hose at the bottom of the unit, and learned we were supposed to drain it from time to time. Actually, I have to drain it EVERY TIME! Every time I empty the water from the hose (about 4 cups of water), it stinks like sulfur or eggs. If I dont drain it, that water just goes onto my next load of laundry that Im washing. Im so frustrated & want to give this thing back!!! Im tired of my laundry smelling bad when I use fabric softener AND dryer sheets!!!
Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.
We bought a LG two drawer refrigerator just over a year ago and now has cracking on the interior back wall. After calling LG and the store where we purchased, we are left with no resolution. Both the store and LG says this does not fall under any of the warranties and there is nothing they can or will do. This is a $3000 paper weight at this time. It appears that there are many issues with LG backing their products. I wish I would have researched more and I would have never purchased a LG. I will never purchase a LG product again and will not give any recommendation to anyone to purchase a LG.
I bought a washer and dryer from LG about three weeks ago and was not able to get it delivered due to Sandy (live in New Jersey). They moved my delivery date (understandable) and any consumer can understand these types of issues. But now I just got an automated message telling me that they are now moving it again. When you finally get through to an operator, they tell you all sorts of different answers (depending on the operator): (1) They are having computer problems and cannot communicate with their headquarters?!; (2) they had a system and computer failure; and (3) bad weather. I am without a washer/dryer because I moved into a new house and cannot get the family clothes washed. They also cannot confirm the next delivery date and if they cant deliver, theyll simply call again. Are you kidding me?! This is the worst, worst service I have received by any company for any product. LG customer service is terrible.
We bought an LG refrigerator (model #795LMX2598) 2 years ago and the freezer door is already leaking air. The rubber seal on the freezer door is warped already and cool air is leaking out. We were told parts wont come for at least 2 more weeks. In the meantime, we have a freezer that cant maintain temperature and just in time for Thanksgiving! We were told that it may be hard to find parts for LG refrigerators. We may be looking elsewhere for fridge in the future.
Updated on 04/06/2021: This is my 3rd review. I have been dealing w customer service for almost 3 months because my refrigerator that is still under warranty, has had 2 compressors put in & has now been deemed unrepairable still has no resolve. There has been a class action suite against LG refrigerators because of their compressors that they have been using but still they are taking no responsibility for their product. Ive seen other reviews here on Consumer Affairs for the same thing. I will not ever buy another LG product again. Every time someone says they will call me back but they dont. Customer service is just a shield. I just want some resolution.Updated on 04/01/2021; I have been dealing w LG Refrigerators now for 2 & a half months. This is my second review. I am still trying to get some resolution. I have had several technicians come out & they have replaced the compressor 2 times w/ compressors that didnt work. They finally dreamed it unrepairable. So now I am waiting to see if I can get a full refund. Every customer service person tells me the same thing... They will do everything they can to get it rectified. I paid $2,699 plus tax. I got an LG refrigerator because it came w/ high ratings. My refrigerator was only 3 & a half years old before I started having issues. I loved my refrigerator up until this point.Do not buy this refrigerator. Read the reviews that have had the same issues as I have had. There has been a class action suit against lg because of this same issue. They have taken no responsibility for the problem & continue to send out compressors that dont work. Now I wait to be reimbursed... They did reimburse me $250 to buy a mini fridge.Original: DO NOT BUY AN LG REFRIGERATOR!!! Ive been dealing w/ customer service now for 2 months & still have no resolution. I bought my LG refrigerator in June of 2017. It stopped working January of 2021. I now call daily to see where the status of my service is. Each customer service representative tells me that they will handle the situation & not to worry. I still dont have a working refrigerator. They sent a technician out & they found that it was the compressor so replaced it. It never worked. That was a month ago. That particular technician has since stopped accepting LG service orders. So now I have to start the whole process over w/ a new technician company.As of today, 3/20/21 Ive not received an appointment & I still dont have a working refrigerator. They did reimburse me $250 for a mini fridge & were supposed to send me $200 for food lost... never saw the $200. I live 30 minutes from the closest grocery store & 20 minutes from the closest restaurant. A mini fridge isnt cutting it. AGAIN, DO NOT BUY AN LG REFRIGERATOR!!! The customer service has been less than helpful
In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.
Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.If I had some idea of when the parts would arrive rather than facing the 5th time of being backordered there might be some peace of mind. Unfortunately, I have no idea when this part will arrive and will ultimately be repaired. It has already been 6 weeks of living out of coolers. I have called LG customer service multiple times and have dealt with friendly support people who try to help most times leaving the call believing there was a solution soon including being told twice that if the back order is beyond 10 days that the refrigerator would be submitted for likely replacement. No action on this yet just excuses when I follow up. My refrigerator was delivered Dec 2015 then began noticing problems in July 2017. I had a repair technician at our home on August 8th. Now I sit here with this top of line refrigerator with absolutely no idea when it will be repaired. In the past, I have always purchased less expensive models or maybe what could be thought of as lower quality brands. I have been fairly satisfied with these competitive brands, with only frequent problems requiring regular repairs. Understandably, I anticipate repairs on all appliances used in my home (those would have been better choices at this point), but this current repair, the time to get it handled and still with no solution is 100% unacceptable. I purchased this brand and model believing the product and support would be first class. I hope that you can comprehend how much of a great inconvenience this has been to be 6 weeks without a refrigerator to me and all my children. I need help and I need it soon! I am feeling inclined to make many more people aware of the support and lack of LG standing behind their products.
Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.
LG WT487OCW top loading washing machine - Purchased 7 months ago. Since day one the machine gave constant signals of being out of balance. We constantly have to restart the machine extending washing time to an average of 1 1/2 to 2 hours. The diagnostic system built into the machine is not helpful. It diagnosed a different problem and could not correct it. Currently it dispenses water during the spin cycle, again extending the total cycle due to having to restart the machine. Customer service did reply with a warranty repair that is pending. In contact with the servicing contractor who stated that software problems with this machine are common and a motherboard and flywheel may be the needed repair. We will see.
Horrible, horrible, horrible! Bought my LMXC23746 French door refrigerator in 9/2015, It was scratched during delivery and had to wait nearly 4 month for another. 5/2016 it wasnt staying cold. LG rep walked me through some steps and it worked for about 10 months. Then it happened again, but this time the water also had leaked from the ice maker because it had defrosted and we were out of town. This time they told me to call a repairman and the rep gave me a phone number to call. Long story short, after two repairmen, a new main control board, a new compressor and about $600.00 later, it is now 9/2017 and yep, problem still exist. Will never buy LG again. I would sign up for a class action suit for sure if there is one.
My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!
Customer service quality and procedures when something breaks needs to be one of the most important considerations when choosing who to buy an appliance from these days, especially an expensive refrigerator that is not built to last despite claims that it is, but for a higher purchase price. It was important enough to me that I was willing to pay more upfront. $2800 more. Things break, design flaws happen. That is not as concerning to me as what a company does to their customers when it comes time to make it right, and how they make it right. Regardless if they have fixed their linear compressor problems, it is not worth buying LG refrigerators. Or any other product as far as I’m concerned, given what they are presently putting us through and how little they are compensating for our losses.I’ll be shocked if this doesn’t cost them dearly in customers and loyalty. It certainly has turned my 18 and 22 year old sons off after watching what we are going through since July. That’s future business right there that they screwed up. Not to mention my failing double oven, dryer, and dishwasher which need replacing soon. And where there is one there are hundreds or thousands more. That’s a lot of exponential word of mouth.LG is losing all that future business for what? To save a buck on repairs now by forcing customers to use their preferred 1-star rating repair servicer even if they repaired it once already and it failed? To avoid doing the right thing by reimbursing their customers for full damages and losses fully caused by their part failures as well as their repair failures? That choice alone about customer service reflects poorly on the business smarts of a company, which in turn affects reliability. If you ever have a warranty repair with your LG products, you are at risk of what is happening to us right now. Are you willing to gamble for that much money? We bought our LG French Door refrigerator Thanksgiving 2016 for $2800. Chose LG because of reputation, longevity claims about the model, and their description of great customer service should something go wrong. We thought it was worth the expense. The linear compressor failed after 3-1/2 years in July. We had to wait 2-1/2 weeks before their “authorized repair servicer” got here to repair it. We bought a larger mini fridge and still lost well over $300 of food. Their servicer did not call us to first diagnose or ascertain what parts might be needed. They simply showed up and assumed they only needed to swap out a compressor.LG bottlenecked their quality before they got here by only authorizing a maximum of $505 including labor, regardless that neither of them knew for sure what all needed to be checked and repaired. They set us up for failure. Their preferred provider didn’t even look for leaks in hoses that might have caused the compressor to fail to begin with, so if there was one it’s still there! They did not replace all the other covered parts that are supposed to be replaced with this repair, such as evaporators, hoses, etc. Two weeks after the repair we spent $450 on groceries believing it was safe to now restock. Two days later it broke again. My dealings with customer service since have been unacceptable. I have been patient and understanding about all the extremely long hold times given Covid, (1 hour and 17 minutes on hold this morning before the exec division picked up,) but not understanding about forcing their customers to have to retell all of the specifics of their circumstances dozens of times to each new agent that picks up, treating them like a first time caller, before anyone finally understands again how egregious the case has been handled thus far. And when they finally do they have no power to ensure it won’t continue to happen. Wash, rinse, repeat.There are too many cooks in the kitchen and all the departments that have to be involved are isolated and cut off from the other so the agents can never prevent anything from going wrong again or have influence over final decisions. There is no quality control in LG’s customer service. Their executive services group can’t directly talk to someone in the authorization department to ensure everyone is on the same page so they stop sabotaging what was agreed to. They have no true escalation capabilities and if they do they are highly ineffective. I believe this is purposeful when it comes to these refrigerators. The first agent this time around said our case was escalated since we just went through this. That didn’t mean squat in the end. It has been dealt with worse than the first time and has followed the same channels as a first time repair. He said dispatch would be calling me directly this time 3-4 days from our call to lessen the amount of time we were without our fridge again. That was August 22 and today 2-1/2 weeks later we are still without a working fridge. No one called. I had to start all over from the top when I called back. They tried to resend the same incompetent repair company as last month and ignored our request to send a different one that would approach it properly this time and give us confidence we wouldn’t be put through this again next month. It’s exhausting to pull everything out again, set up coolers and ice and check safety of food every day. Their preferred service provider in our area was going to be at least 2 more weeks out. LG blamed Covid saying it has impacted the availability of servicers in our area. The truth was LG directly prevented a timely and proper repair we had access to; it was not a problem with availability of servicers in our area, it was a problem of a company only wanting to use a one-star servicer that they can successfully under compensate, regardless that the repair company cuts corners and does inferior work to make it worth what LG pays.We asked LG why we couldn’t find our own repair company nearby who could get here sooner than 2 weeks. They told us if we could find someone sooner they would gladly email them the authorization, because they can’t find anyone else. All they can see is their authorized 1-star servicer. We had a 5-star service nearby standing in my kitchen the very next day! And they had done a lot of warranty work for LG before so we were delighted with having found them.They diagnosed the fridge thoroughly first, and in person, recognized that the compressor was not installed correctly and not all parts were properly replaced. Due to this we had oil leaking all over the place creating new repair problems. We called LG back and provided all the contact info they requested. They called our chosen repair co. that same day too and told both of us they would submit a request for authorization and they should have it in the next 24-48 hours. Our repair would be done in under three days. Instead, we got a text and email the next day that their 1-star servicer has accepted our repair request and would be there 12 days later.We called immediately and complained we had someone sooner and did not want the same company, and our case was escalated again. The executive group agent said she saw what happened, the wrong department got the request and ignored the notes in our account and on the request. She canceled their servicer and personally emailed the department directly with the info for the repair company we found, highlighting they were available immediately to do the repair and they have done warranty work for them before.Two days later we get another text/email that the 1-star company happily accepted our request again. I called LG again and the new exec agent listened to all that had happened prior and understood my rage, and told me they were having problems with the authorization department and she had no power to ensure it wouldn’t keep happening this way, but she did have the power to submit a request for a full refund. She had me upload a receipt and confirmed it was received and valid. She would send the request for an auth to our chosen servicer one more time and would call me two days later to see if they had received the authorization. If not she would go through with the refund request. Instead, I get several texts from LG’s chosen servicer all weekend long reminding us they were coming. However, in the past two weeks that servicer did not once call us to get information to determine what parts might be needed, which confirmed for us that if we let them into our home it was going to be handled sloppily like the first time they did the repair. We are sick of what we’ve had to go through living out of a mini fridge for almost two months. For a family of five with adult kids? We want to feel confident it’s done right this time. What LG did that was unethical was agree that if we could find someone sooner they would send an authorization, and then they repeatedly hosed that authorization and every subsequent request for one over the next two weeks to buy time until the A&E appointment was just around the corner. They ignored our valid concerns and discomfort of having this company do the repair again. It’s not like we chose a servicer that never did LG warranty work before. There is no excuse for putting us through this hell. Call several appliance repair companies in your area before you commit to buying anything. They know what brands and products are easiest to fix and have the least hassles with warranty repairs, and which are reliable. All the other repair companies we initially called said the same thing: “we no longer do LG repairs” and if you ask why they all tell you the same thing, “it’s because LG under-compensates true costs and undermines their efforts to do quality work. And it’s too much of a headache to deal with their customer service. It’s just not worth it given the amount of time we would have to put into dealing with them.”I wish I would have called them before choosing an LG fridge, because I never would have purchased it. But this is the real reason LG has a hard time finding an available service provider in your area. And when you find your own? They sabotage it. All to save a buck? How is two or three under compensated repairs in a row cheaper than one done right the first time at a fair price for the actual time required to do a proper job? It can only serve to hurt your customer for unnecessary and unreasonable lengths of time and kills all future business, and word of mouth compounds that. I was also told today there is no guarantee the refund will be approved. They look at how many times it’s been repaired in deciding too! The fact that they were interfering with the repairs, and they failed to let us have a timely and proper one that we had standing right there two weeks ago is not taken into account. If they deny our refund, they will simply reschedule their shoddy servicer all over again. At this point the right thing to do is approve a full refund. My husband is paid hourly and his company is about to be impacted by Covid so he will lose hours pay in the near future. We have to use our scant emergency fund to pay for a reliable refrigerator repair, about $1200-$1400 after the botched repair, or buy a new one. And not having that emergency money is going to hurt us when my husband’s hours are reduced. We cannot tolerate more weeks Iiving like this and never should have had to when we had a reliable repair company standing in our kitchen two weeks ago!To add insult to injury, LG has taken forever to approve our food loss and mini fridge reimbursement requests from July. Several reps quoted from our account that they saw the mini fridge reimbursement was officially approved on August 12 but there was no notes about the food loss. We were told this for the following two weeks every time we called. Then today, the rep said the notes showed it wasn’t approved until September. Somebody changed the notes. We were also told that we couldn’t have both a food loss reimbursement and a mini fridge reimbursement. They only allow one $250 reimbursement per calendar year, regardless if they caused you way more losses.We lost well over $500 of food so far plus paid $260+ for a mini fridge. We can’t even claim food loss this time around even though their repair failed and we properly waited a couple weeks after the repair to make sure it was good before shopping again. Customers can be out $750-$1,000 due to LG’s own mistakes, and only get reimbursed for $250 of it all while they go through hell with customer service. LG does not care about you as a customer or any impact they have had on you or the domino effect. Now, is all this worth buying their $2800 refrigerator? Absolutely not.
I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135
My husband bought me a pair of LG appliances for Christmas of 2014. In March of 2015, we had an issue with the fridge. It took 2 weeks to resolve. In April of 2015, same issue....freezer frosting up, then stopped cooling. It was a compressor problem..shocking. June of 2019 freezer stopped working, next day fridge part quit. 2 days to get a tech (who was wonderful). Tried to say it is a sulfur problem in the water (our water is filtered), then the compressor and now its also the motherboard...all at one time. Trying to get a unit replacement because obviously, the refrigerator is a lemon. I uploaded all the receipts and supporting documents and now I have to wait until JULY 8th!!!! to get this fixed. I am under warranty for at least 6 more years. At this point Id like to be refunded for this obviously defective appliance.
My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.
I purchased an LG Dishwasher LDP6797ST on 1/27/18. On 1/21/19 just 6 days before the warranty would have expired the dishwasher wouldn't power on. A day later it powered on but wouldn't function properly. Scared I would have warranty expiration problems, I quickly purchased an additional 2 year extension and sent in a service repair via LG website. Two days later they contacted me and tried some troubleshooting over the phone. It didn't work so the rep said someone would contact me. The repairman contacted me 2 days later and said he needed to order a power board. Two days later he called and stated he was coming to repair. He showed and made the repair and the dishwasher has been working flawlessly. I also have had an OLED TV for 2 years and never experienced any problems with it.
Bought LG 2050 washer about 3 years ago. About 1 year ago, washer would leak on occasion, not that much water. I called LG and they told me to clean washer and they questioned me on detergent use. I used the correct amount and type of detergent. But LG kept saying that the leakage issue was my fault and that it would go away. Well, a week ago, water started pouring out of washer. Looked at washer and determined it is leaking from the seal. Very difficult and expensive to repair. I am very disappointed and feel that I was misled by LG.
Within a month of moving into a house that had brand new LG appliances the oven stopped heating properly. We called LG and paid a fixed rate for them to fix the problem. They replaced something in it and it wasnt even two weeks later when the same issue happened again. Shortly after that the LG dryer stopped producing heat. We had an independent repair person come out and $400 later he had replaced the heating element. Apparently LG appliances are very difficult to repair and time consuming to access. We will NEVER buy another LG product. Totally a waste of money!
My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!
I had a high regard for LG prior to this experience. Indeed, we have many LG items in our home. Now, our refrigerator has failed with a known fault and is not yet being fixed. We had a service appointment today which they cancelled. Rescheduled for 3 weeks later. That will be a month with no refrigerator. We bought what we thought was a high end refrigerator and it has worked great for a short time, but then just quit cooling. LG has been less than exemplary on fixing it. This is a very bad move, company wise. I now have a totally negative impression of LG and any of their products. I will NEVER buy another LG product. I just dont trust them anymore. We have to wait a full month without a refrigerator to find out if our refrigerator will even be fixed. Last LG item of any kind I will ever buy.
We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldnt figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, I will not cover anything on this unit, go back to J.C. Penney. Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.
LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it wont do anything to help me. I would never purchase any type of LG product ever again. Be very wary.
At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.
Noisy $4,000 fridge! LG refrigerators are noisy. The linear compressor runs constant and makes a humming and ringing noise that you can hear from other rooms. The LG Customer Service is awful, and they give you run around when you call...on phone for hours! Do not buy LG - horrible experience, and no resolution in sight.
When the machine cycles on it will pump water out of the soap drawer at times. Sometimes when it is started and other times when it goes into rinse mode, flooding the drawer below the washing machine and the floor. It took several calls to a person who did not want to send a service tech. He told us it was because we were using a wrong detergent. That is a perfect example of how little he knows about the product. When we finally got a service tech to come out and look at it, the problem did not show up while he was here and he had no idea what was happening. So although he was a very nice person he was not schooled in the product then he was sent out to troubleshoot. There has to be a troubleshoot guide that is developed from other repairs done in the field. My washing machine is not the only one pumping water on the floor. It Cost 89.00 for the service call. My Daughter paid 40.00 the same day to check her Maytag.
If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.
It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.
After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.
As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.
I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.
Purchased a LG range model LSB5682 in Dec. 2009 from The Brick with a 5 year extended warranty. Within that period I had 5 service calls - 4 of 5 service calls have been for the control panel stops working. Trans Global comes in and replaces panel and we are fine for a little while. Its gotten to the point where the tech comes in and does not touch the range he just orders the part. Spoke with LG recall department they told me its not normal and they cant do anything about it.Trans Global only does temporary fixes instead of looking at what breaks down the panel unless they know something I dont which brings me to the lemon policy. Its only good for the first 3 years. If I knew this after the first repair I could have bought a new range with the money I have spent feeding my family at restaurants every time it breaks down because I have to wait for the part 3 to 4 weeks. So I guess its another temporary fix till my warranty runs out because Trans Global will not replace it. Thumbs down to The Brick which is Trans Global and LG for letting such companies service their products.
The ice maker on this LG refrigerator is cheaply built. It stopped working correctly about 5 years after purchase. Generally we are happy with the performance of this refrigerator. The only issue we see is freezing of items in the refrigerator section even when the temperature is set on one of the lower settings.
My LG smart inverter compressor refrigerator does not cool at all when switched on (only the light comes on). Serial No: 805NRRD086878, Model: GL- B201ALLB. SPZQNGR/0028, ADDRESS: PORT HARCOURT - NIGERIA, PHONE NO: **. Please what I do to make it work? It is really frustrating.
I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.
I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!
Bought a beautiful $3k LG armoire fridge in Jan 16, worked great until it stopped in Sept 20. Compressor replaced, worked a week or so, failed again. LG contracts with A&E, they came back, said a clog & fixed. Worked a couple days, failed. A&E came again, ordered ANOTHER compressor and other parts, fixed again. Worked 1 day, started temp fluctuating, then quit after a couple days.In the meantime, my numerous angry calls to LG resulted in promises of a new fridge after 3rd repair, reimbursement of food lost & mini fridge I had to buy. None of that has happened yet. Dont forget, every time I call to say it failed, its another week or 2 until A&E can come back out. The waiting game is the most fun part. A&E back out today, this time says coolant leaked out, so since he could replace it LG wont honor the new fridge promise. So now I have to wait to see if it fails, I wont put anything in it just to lose it again. Oh, thats something else, when you lose all your food, and have to buy a mini fridge, you dont get reimbursed for both things, you have to choose one. Since I dont keep every receipt for every food purchase, I couldnt claim that, so Im trying for the mini but not holding my breath. To anyone reading, keep EVERY receipt, repair document, phone log, email, text. You may need them. Recording the conversations isnt a bad idea either, so you have proof of the gaslighting you will get. Ive no doubt this beautiful $3 thousand dollar kitchen paperweight fridge will fail again soon. I will never buy anything else from this company. And LG, dont ask me to private message you as you have with the others. Im not going to. Youll be hearing from me soon enough.
I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.
So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.
I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.
We bought a Microwave Model LMS1190ST on May 2014. When Im using microwave it will turn on and stop for 10-15 seconds. Then it will turn on again and you can hear a hissing sound inside the oven. Scary crap. Dont buy any LG product.
We purchased this refrigerator on June 6, 2018 from Home Depot. In July 2019, the refrigerator stopped cooling. (How convenient, right after the one year warranty expired.) I called LG and they sent an authorized repair company to my house within two weeks. The company, National Platinum Service, replaced the compressor and filter. On December 24, 2019 the refrigerator stopped cooling again which caused us to throw away all of our food for the second time. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. All was working at that time. The next day, January 11th, the refrigerator stopped cooling again. On January 13th, the technician came out and said that there was likely a freon leak that would need additional parts to be ordered in order to replace the unit. On January 20th, the same technician came out again to replace the evaporator coils and he stated that he was not confident that this would be a long term fix. He said he spoke with LG support and was told they would not replace the refrigerator until they (LG) spent $1000 on repairs. The technician from Advanced Appliance stated that he felt we had a defective refrigerator and he would need his supervisor to come out and review the work that had been done up to this point. We currently have a refrigerator that is not functional and hasnt been for several weeks now. This is absolutely unacceptable. We have had to take off work 7 times for a technician to come out to TRY to repair the refrigerator in addition to not having the ability to have any food or drinks that need to be refrigerated since December 24th! The 5 or 10 year warranty doesnt matter when your refrigerator dont work and continues to break. Why on earth would I want my refrigerator to be replaced with a new and updated compressor after all of this nonsense especially when the first one should work in the first place if you are selling a high quality appliance? All I want at this point is a full refund and Ill be a happy customer.
Just turned 5 yrs old and we are anxiously awaiting the third compressor. Temperature fluctuates between 36 and 60. Beautiful and interior lights are great but not to be trusted! LG has offered to pay for a mini fridge. It helps but going on 4 weeks now and this is a headache trying to cook dinner and figuring out where my ingredients are! Back porch in mini, kitchen in the mini, laundry room freezer, or the LG which houses the non-temperature sensitive items. Would never buy another LG!
The outside of the refrigerator from first appearance looked nice, but the inside is where you could really see the lack of quality. The ice maker construction could cause plastic to fall into your drinks even after successfully completing their start up process. I would definitely not recommend this brand.
Machine does not fully drain, allowing a smell to build up and be washed back into your clothes. Difficult to clean debris from drain holes in rubber seal. In the event that you need to drain the machine, there is no drain function. It needs to be manually drained from a tiny hose at the bottom of machine. And for us, that meant into a hose, through the garage and down the driveway. Look for a drain feature on my next purchase!
Although my top loaded LG washer and dryer perform well, I am disappointed with the cheap black plastic cover over the control panels. I dont know how loading clothes can scratch this plastic but I continue to get more scratches. I realize this is petty but my washer and dryer are in an open area in the utility room which you walk through to get to the kitchen from the garage and the scratches are on display.
I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.
We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.
I have an LG top loading washer purchased 8 months ago. On 12/26/2012, it quit working during a load of laundry. It is locked and full of water. This Wednesday, it has been three weeks! It smells bad and the clothes are molding. LG will not call me back. The store I purchased it from is trying to fix it. They have been to the house two times. Still waiting! LG product I will ever purchase!
Perfect range-oven combo from LG. Easy to maintain and keep clean. Excellent temperature adjustment, to go along with other settings. Foods cook as they should. Looks well in the kitchen setting and I would recommend to all.
Ordered this fridge after being told and seeing advertised by LG that it was counter depth, it is not. Advertised by LG the finish was fingermark resistant. It is not and is horrible to clean. Very noisy for a top of the line LG, very disappointed in their advertising deception.
My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.
I purchased an LG topload washer - model #WT7600HWA in September of last year. Immediately I noticed that the clothes came out dingy and old looking. In December I noticed that some sort of fibrous looking matter was on the clothes when I removed them from the washer. It has gotten progressively worse and my clothes are being ruined as I have to rinse them several times and I still cant get it all off. Since January I have made at least 12 calls to customer service, executive services and now have been bumped up to product specialists. I have had 4 service calls and spoken with the manager of the department in the retail store where we purchased the machine. The LG service man who was last here acknowledged that there was a problem as he actually saw it on my clothes but told me that he could find no source for it so LG wouldnt replace the machine. I have documented with pictures and sent two letters with another going out today; have researched online and found complaints of the same thing happening to other people; and called my own appliance repair company that I have used on other appliances. They told me they had a customer with the exact same problem. They went out and took her machine apart and they were not able to find the source of the problem either. The matter that is left on the clothes looks like white/tan specks all of the clothes or it comes out in big streaks and smears. In my conversations with each and every department they have given me tasks and advice that contradict the information in their own product manual. I have run tub clean per their instructions many times. With product; with bleach; without anything; have had our water tested and drained our hot water heater. All to no avail. I think the appliance is defective in some way and LG will not replace it. It is ruining my clothes. At this rate I will have to purchase a new washer and a new wardrobe!
Have this stove for less than 5 years. From one day to the next the oven just stopped working. Error code F9 displayed on oven control panel and when I checked manual it states the regulator valve is closed. How can this shut off without it being touched? We unplugged the stove for an hour and still the oven doesn’t heat. Also, the burner control knobs just turn on their own by the slightest bump. Few times smelled gas and it was because the knobs had turn unknowingly. This is very dangerous. The grates are even changing colors. It seems the warranty is no longer in effect. Now what?
I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????
I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerators compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a BioHazard due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.Claims has tried to force a settlement for me to take. That is more of an insult than an offer. Less than half of what was paid for it. This refrigerator was part of a class action lawsuit for the exact reason mine failed and they will not adhere to their own settlement. My opinion is to not purchase an LG. I wish I had purchased a different suite of appliances. Hindsight is always 20/20. Pray you dont have to call. I have to stay on wait to get through for 1 - 2 hours.
Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.
The LG washer started making oil spots in our clothes. I learned from a friend who is a technician to apply DAWN dishwasher liquid to the spots and let soak. After washing, if the spots come out, its from the machine. I have to clean my machine once a month with a commercial cleaner that is expensive to use. The problem with the washer is that all the cycles except for the towel, bulky items, and large loads do not use enough water to get the soap out of the clothes. The so-called water saving modes are causing the spots. LG tech service is of no help. The LG dryer lint tray compacts the lint so if you dont clean inside the lint trap, the tray will not go all the way down. I had several clothes that were torn because of this. I will never buy another LG appliance again!
Purchased French door LG refrigerator in July 2016 from Home Depot. Freezer not freezing ice cream products. Worked with LG customer service and problem not solved. Ask for tech to be sent out. Told it would cost $325.00 to have tech sent out. I paid good money for this fridge. Not going to spend any more. 14 months and freezer will not freeze ice cream. After reading all the complaints on LG sorry I ever bought this junk. Beware.
I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.
I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!
Every time I call customer service, I get the equivalent to sorry about your luck. Ive now been over two months without a working refrigerator. Weve had five repair appointments in which the tech actually showed up. We are now waiting more than two weeks for another repair tech appointment. This new appointment has already been bumped back TWICE. LG SHOULD BE ASHAMED! Sadly, Ive learned that nobody at LG cares.
My refrigerator is 4 months old. Recently we came home to a strong acetone smell in the house and noticed that appliance was not cooling. Called LG for warranty repair and they set up a service visit for 2 days later. I called the service company 3 times that day to confirm, left messages without hearing back. Missed one day of work. Called LG that same Friday and was told to a service company would come out the next Monday (3 more days with no fridge). They arrived Monday and determined that there was a Freon leak in one of the coils. They ordered parts. I then called LG and requested that they replace the 4-month old appliance and they refused. They said that the repair service would have to label the unit unrepairable. The parts then arrived on Wed. I called the service company and they came out in Thursday to complete the repair (3 days of missing work). After the repair in Friday, (9 days without fridge) the acetone smell continued for several hours. The freezer never really kicked in. I am now attempting to set up another service call. DO NOT BUY LG APPLIANCES!!!
I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didnt work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I wont be dealing with these issues again.
Spent 3000.00 on an LG refrigerator and it stopped cooking. Took them 10 coats over 4 months to fix it. No reimbursement of food loss. Ice maker didn’t work after they fixed my refrigerator. Took several trip to fix and finally a new company fixed it. Never buy LG again.
I purchased a front loading top-of-the-line washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.
I have been more than satisfied by the performance of this refrigerator brand, for almost 12 years now and its still working. Only this previous days when I notice that it stops performing what it intends to do. As I am an aircon technician myself, I immediately examine the unit and the only problem that I found is the PCB control needs to be replace. Thats all. The last time that I service other LG ref, I can easily bought those parts and, voila, its good as new. But now they change those policy. You cant buy the parts now. They keep on insisting that they will only do repairs, so I keep on wondering - how will they do some repairs for those minute parts of electronics in the PCB & keep the customer waiting for weeks? Are these the way they treat consumer after? So now Im considering to buy another ref. Perhaps as a consumer weve got to stick to the brand from the past for good after sales service even though the appliance is long overdue in service. Ive been with the LG service when its a GOLDSTAR brand name. Its their first brand name when they enter the market and they keep on saying that we need to satisfy & address the consumer needs & complaints for us to be known & admired by... so what now that this is one giant brand name???
I waited four months for this refrigerator to be delivered from Lowes which is ridiculous to begin with. This refrigerator is so obnoxiously noisy. The compressor runs virtually non stop with a high pitch fan noise. I called LG and complained and first the rep acknowledged that the compressor should cycle down but when I said it doesnt then he said that was normal. I held the phone up to back of frig and he couldnt hear or said he couldnt hear it so theres nothing wrong. His tone was rude. This thing is torturing us with constant noise and we had a tech out who raised the front legs and now on top of high pitched compressor noise theres a loud low vibration humming. This frig is so loud it drives everyone out of the house, out of 3 rooms adjacent to refrigerator. Now we have to call Lowes to return it and we have no back up because we had them remove the old refrigerator when this new one came. WARNING: DO NOT BUY A LG REFRIGERATOR ESPECIALLY WITH LINEAR COMPRESSION!!! Its a nightmare to try and live with.
Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.
We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.
We have owned this for two years. When I put in a few days worth of our familys sweat pants and sweatshirts used both at the gym and on daily 3 mile hikes... I notice that the machine is only using 2 to 3 inches of water. This is not enough water to clean clothes!!! Also when I put in my delicate hiking shirts, they come out with streaks of soak on the outside. This means there is not enough water to properly rinse the clothing. I have tried adding gallons of water by hand, but it doesnt seem to work. Basically, NEVER BUY THE LG BRAND. My husband bought this, but obviously he did not know what he was doing.
I believed that LG is one of the best company in the Indian market so I bought LG Washing Machine but before complete 3 years, I got a serious problem with my LG Washing Machine and LG technical engineer said to replace PCB of the machine. He also said that I have to pay for this PCB and I have to pay approx amount is Rs. 4500/-. This is totally not acceptable by me. After all these I have a doubt that my LG Washing Machine is original or duplicate. Is your dealer sold duplicate or not? As per my knowledge washing machine does not have any major problem till 7 to 8 years. It is very serious matter for LG also that LG demands such amount. Can LG give revert for my below queries: -Is my decision to buy LG product is right? -Are you thinking that within such a short time PCB problem is acceptable? -Are you thinking that LG is still a good brand for Washing Machine ?I request you to repair my LG Washing Machine without any charges and prove that LG is best in after sale services. Hope your best support and quick action.
This is a 5 months old washer. Its been noisy since week one. Lowes installers couldnt completely fix it. Lately, it is been excessively noisy and vibrating during its spinning, even at low speeds. LG support is very nice at talking. However, they dont actually send any information.
We bought a brand new LG electric range from Future Shop in Duncan 2 years ago when we moved into a new house. A few months ago the push panel on top started to give problems. Could not use the timer anymore. Had a mechanic look at it and he thought we might need a new panel which might cost $800 which we were not willing to pay as we think it might be loose connections. I called LG twice, they were supposed to call me back but I never got a reply. Today the start button on the oven is not working. What will happen next? We have had ovens for 15-20 years without problems. Does this mean we have to replace a panel for $1000 with taxes and labor or buy a new oven? After 2 years??? We are at the end of our ropes. Who can help?
The LG refrigerator belonged to one of my family members. Im assuming they got it because of its sleek design and functionality. It matched well with the other appliances in their kitchen as well. It worked extremely well and had great, convenient compartments. The display on the water/ice dispenser was attractive. I honestly really liked the fridge and there was nothing that I would have changed. It was a perfect fridge. The fridge had everything I would ever want and need in a fridge and more. There was nothing that I disliked about the appliance.
Please check on the customer service before purchasing from LG. We live in a small town (50,000) and all of our usual repair folks refuse to work on LGs. Had to have someone from 75 miles away come, and they were unable to repair after four service calls. Have been in touch with LG---They told us this was the only person around that could work on the refrigerator! Would not buy an LG again because of issues of poor service after the purchase. Have been without a refrigerator for four weeks waiting on someone to repair it.
During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.
I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.
Me and my husband recently bought a LG fridge. Remind you not cheap $1,000. Bought this frig on Aug 15. Received on Aug 30th 2016 and it is here Sept 9th. My fridge took a crap on Sept 5. Calling the company. Oh rest it by unplugging it or reset coldness inside. Did this 3 days in a row. My food in the fridge is no good. I have kids and a baby here. Called for service. 2-5 business days for a repair company in my town to make a date to come fix it. BS. I want my damn money back plus money for my electric bill to bring in a mini fridge to keep my now rebought food. Im so damn not happy. In my opinion I think its time for a Attorney. I will NOT lose out of $1,000 for a crappy fridge I can not use.
This 6-year-old LG LFC25760ST refrigerator is at my vacation home. Its hardly used as compared to my 2 other refrigerators which are manufactured by Amana & Whirlpool, 10 & 18 years old and working without any problems. The tech repair said the weld failed on the low end freon side of the cooling system. LG tells me its beyond the warranty period and there is nothing they can do.
2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!
Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.
13 month old fridge went out completely. Over 12 month warranty but purchased extended. Still took more than 3 weeks before repairs were completed. Received 130.00 for waste of over 240.00 worth of food. Have bought LG before but will hesitate buying again.
My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.
We exchanged a defective Samsung refrigerator for an LG 8 months ago and paid more for it as well. Right after Christmas found everything defrosted in our freezer and the refrigerator not working as well. Called LG and after waiting forever, told that nobody could come out for at least 4 days for repair. The repair guy shows up today to tell me the compressor is shot (again, after only 8 months) and he does not have one on his truck! He had 2 and used both this morning!! Now with the New Year Holiday one will not be delivered until next week and the repairman hopes he can get out to fix it then. After spending $2,800 I really didnt think Id have to be purchasing a mini refrigerator and loads of ice. Terrible product, worse customer service - save yourself money and DO NOT buy an LG product!
This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.
We have had the dishwasher 3-4 years, it has been working fine. Then I start smelling something and take of the panel. A wire had come loose and melted the side then started melting plugs. After I had taken everything apart I found that not only had a wire come loose but the left side of the washer was rusting. See pics. How in the world does this happen in such a short time with everything is suppose to be sealed. LG told they couldnt or wouldnt do anything because it was out of warranty. I guess if you get a couple of days out of warranty watch out your house, could burn down because for shoddy labor. Never buy an LG again.
LG French Door Refrigerator is 4 years old and developed a leak in the cooling system, the unit no longer cools, lost entire content of unit. This is the second LG we’ve owned, first unit lasted only 7 yrs. Authorized service technician quoted labor charge of between $700-$1,500. None of the local authorized service techs had anything good to say about LG. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. Bottom line, will never buy an LG kitchen appliance again.
This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the Easy Clean twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.