I bought a LFX31925ST in 2012 from (ahem) AJ Madison. I bought it with an extended warranty on it, but little did I know... Apparently this fridge has a vacation sensor on it. Whenever I would leave the house for over a week (twice, it happened), the freezer would frost up, get hot, and when I came home from vacation, everything was melted and ruined. Lately, the fridge compartment has been at about 55F, even though the temp sensor is set to 36. The freezer wont freeze anything to below 0F either. I called a repairman and he determined the sealed system was bad, and I should call LG since it was supposedly still under the 10 year warranty, which is why I bought the fridge - the 10 year warranty. I called LG and after a lengthy process of verifying I bought the fridge and providing the receipt, they told me they would only cover parts, not labor and that could ONLY be done by approved repair people on their list. They emailed me only 3 repair companies, telling me that in MY area (Seattle) they dont have a lot of repair people. So sorry. I called all three of them and they each want to charge me (and Im serious here), $910 in labor, flat rate. To find and repair a freon leak. Something that could be done in an hour. I knew it was useless and I asked one repair guy, Why the flat rate? I know it doesnt cost that much. He said, Because the tools are expensive. I have to use a freon pump, and a charger, and buy freon, it adds up. I told LG about the experience and they replied, We are not in charge of what these approved vendors decide to charge the end user, it is out of our hands. I would never, EVER buy a LG again. I hope there ends up being a class action lawsuit, because my fridge isnt worth ** now, and Im going to have to get somebody to dispose of it.

HATE this machine. I have never done a load of wash where the error light didnt come on for unbalanced load. It even comes on when doing the tub cleaning with no clothing in the tub. To get a load done it takes hours cause when I go to check the error is light up, so rearrange, start again.......This happens two to three times. Ive tried loading the wash around the edges, in the middle, etc. NO luck. Wish I never purchased this machine. I feel Im stuck now cause it wasnt cheap.

This washer was purchased in late 2013. Within the first year I was experiencing issues with codes like LE and UE and complete freezes of the control panel. The washer would stop in an unknown cycle at that time and basically force you to rewash the clothes. Calling LG support was no help at that time and I simply lived with it until recently when I was constantly getting unbalanced load errors uE, UE. It got to where I could not complete a cycle at all. I had to go into special mode and try to spin the clothes which was in the end impossible. I called LG several times over the years with nothing ever coming of it. Finally in late August 2016, I was forced to purchase a service contract for $275 just to get one of their certified technicians to come look at the washer.The first tech replaced a part on the bottom of the washer that contained lots of magnets. Sorry I dont remember the part name. This seemed like it made it worst. A second technician arrived several days later and called an engineer in Alabama to diagnose the problem and they immediately decided it was in need of a software update or circuit board change. They opted for the board change because the tech told the engineer he did not have the capabilities of the software update so he would order a board. He basically told me he lied to the engineer to force them to change the board. I suppose it was to my benefit to rule out the board being bad if the software update didnt fix it. Ill never know if the software update would have fixed it. The board arrived the next day and 4 days later he replaced it and now the machine is working fine.My problem with this is they should have suspected the board or software from the first phone call I made. Clearly there is a known issue with this machine and the software. They forced me to purchase a service contract I should not have had to purchase. I have read of many instances of the same problem with this machine. I tried and failed to get them to refund my money.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

Sears Kenmore model no. 79577312600 made by LG, is what Ive been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. Im no engineer, but as a 26-year veteran volunteer firefighter, this just doesnt seem safe. If we hadnt been home, my house would have burned down, I think its a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

My experience was pleasant and effortless. It had an ice-making machine in the door and kept my food cold correctly. My food was never too warm. It worked and kept my food cold, its pretty simple. I would include more space, especially for bigger freezer storage. If it had room for bigger items that would be an improvement as well. It was included with the house we lived at. It met our initial expectations. Since I got it for free my expectations were pretty low. Its a refrigerator, if it keeps my food cold and works properly, Im happy.

My refrigerator is 4 months old. Recently we came home to a strong acetone smell in the house and noticed that appliance was not cooling. Called LG for warranty repair and they set up a service visit for 2 days later. I called the service company 3 times that day to confirm, left messages without hearing back. Missed one day of work. Called LG that same Friday and was told to a service company would come out the next Monday (3 more days with no fridge). They arrived Monday and determined that there was a Freon leak in one of the coils. They ordered parts. I then called LG and requested that they replace the 4-month old appliance and they refused. They said that the repair service would have to label the unit unrepairable. The parts then arrived on Wed. I called the service company and they came out in Thursday to complete the repair (3 days of missing work). After the repair in Friday, (9 days without fridge) the acetone smell continued for several hours. The freezer never really kicked in. I am now attempting to set up another service call. DO NOT BUY LG APPLIANCES!!!

I purchased LG model LMXS27626S French door refrigerator in June 2016 and one week ago it stopped cooling and freezing. When I called LG for service and scheduled an appointment I was told that I would have to pay for the labor to fix the problem. A little research on the internet and this website reveals that this is a known problem for LG. In fact, there is a class action lawsuit being put together for this very problem. I am very unhappy to have spent so much money on a product that LG knew was going to fail.

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG... Original Review: I have loved my LG fridge until it stopped working. I called LG and they asked a few question and figure out it was a closed system or compressor issue under warranty. They shipped me all the parts needed (good for LG) but Puls Technologies Inc. dropped the ball and did not have a tech show up as scheduled. So they told me it would be the next day, then they called back and said the soonest would be in three more days on Saturday. My question is, can I get a technician on my own and have them do the repair and send LG the bill? A week without a refrigerator is not a fun thing to deal with. After reading more on LG refrigerators, I see this seems to be an on going issue. Wish I knew this before I bought the fridge and an LG dishwasher. Lets just say, I wont be buying a matching oven and microwave from LG.

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

Purchased six years ago. We had to change the motor after three years of very moderate use... then we had to get new springs kit for the door. Now, the water inlet valve is in trouble. We had a KitchenAid pour close to 20 years with only one call to the repair shop... This LG dishwasher is going to cost more in repair bills than we paid for it. The worse dishwasher we ever had. We also got trouble with our LG fridge (door gasket to be change every 2 years) and now the microwave touchpad (control panel) is out of order.

Getting the run-around, first, it took 8 days to get the refrigerator fixed. Now I cant get a food reimbursement voucher. Been dealing with this since 25 April 2019. Will never buy LG products again.

Problematic since the get go. Clothes stink when they come out. Leaks from the door. Constantly off balance. Started get black streaks on all our clothes and discovered the bearings are gone - only 4 years old. Would never buy an LG again.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

Washer wt 1101cw - This washer is constantly out of balance, I have to watch every load which I realized were taking 4 hours or more to do one load, my water consumption has doubled for my home since January of 2014 and it keeps my septic drain field constantly wet even in the heat of summer. Further they have told me there is nothing they will do to fix this problem, in fact his words to me is This shouldnt be a problem mamma. So this is the worst washer I have ever purchased and would never recommend it.

After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

I wouldnt recommend anyone buy an LG product after what my husband & I have been through. We bought the refrigerator in 2007 and have probably had Sears out to work on it at least 12 times. We kept paying for the repair agreement because it became obvious very quickly that it was a LEMON! We have had the motor go out once and lost all the food in it. They have replaced the side of the door with the dispenser on it once...the motherboard 7 times. We lost all the food in it again a few months ago. Today was the third time in three weeks they have come out and arent sure what the problem is. It just stops running and you have to unplug it, wait a few minutes and plug it back in. LG always tells the technician to replace something on it and it never works. Today they said to put on another door & a new power cord. We have stopped storing meat in the freezer because we are afraid the refrigerator will break down again and we will lose it all. We store it in the 30 year old refrigerator in our basement that has never had to be worked on! We paid a lot of money for this refrigerator and could have bought at least one more with all the money we have paid in repair agreements. There should be no question that we should get a new refrigerator. But they dont want to do that because now its old! They spend more money fixing this than they would giving us a replacement. It makes no sense at all! If you are looking for a new refrigerator I suggest you steer clear of LG. I wont own anything again with LG on it!

Bought an LG DLGX5681 (white) at Lowes on 7/7/14 and on 3/1/15 it just stopped spinning. Only washing maybe 6-8 lbs of wet white clothes straight from the LG washer, which seems to do well. I got one revolution after I turned it on and off and manually changed the load from medium to load, but only one spin before it cut out again. Do NOT buy LG. I read the consumer reports. I purchased based on their recommendations. Dont buy consumer reports. I think theyre being paid.

I just called LG to try and warranty my french door refrigerator with a broken compressor. I purchased my unit Aug. 2012, and I am well within my 10 year warranty. Heck, Im still within the 7 year warranty for the other parts that will need to be replaced when they repair the compressor. They transferred me to their affiliated repair company and they want $1000.00 to fix my unit. If Im under warranty, why do I have to pay that much for something that is guaranteed to break again, from reading all these comments???? $1k I might as well use that money for a new unit, not LG!

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

I really like LG products. Ive never had any bad experiences with them. They are dependable and reason I priced and Ive owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and Ive been very satisfied. I am very pleased with my LG.

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

While this refrigerator seems to have everything as youre reviewing it, it absolutely SUCKS! Not only does the product suck, the service on the product sucks. You seen $3k on a product and you would like to think that the degenerates that sell the thing might have an ounce of human decency in them but they dont. DONT EVER BUY AN LG PRODUCT!!! They want your money, they couldnt care less about you.I have this piece of ** refrigerator and the ice maker always (in literal terms: 9 days out of 10) freezes up and you have to pull out the ice maker, stab the chute with a knife to break up the ice cluster and it spreads the ice cubes all over the kitchen because it takes force to get it out. You have to cut in the tiny gap between the pull-out device and the door to sever the ice dam, then pull... to the point where you think the plastic will break... the ice maker out. It explodes in a shower of ice cubes that fling all over your kitchen. All that water/ice is wasted, you are MORE THAN PISSED OFF constantly and you never have access to anything but floor-ice. I would never recommend any product by this manufacturer because they simply dont care. I was told...You bought it. Figure out how to use it the best in your house. Also, their water filters are ridiculously priced. I hope the manager of their support catches dick cancer and dies in front of his own mother.

I bought an LG Refrigerator on 11/28/12 from Howards Upland Store. I bought a 3 yr. extended warranty from Howards on the refrigerator. On 05/14/15 the refrigerator broke. I contacted Howards Upland, who contacted the Warranty Company, who contacted their repair company. For the last 9 weeks, my husband and I have made over 100 phone calls regarding the status of our repair to the Howards Store in Upland, the Warranty Company, the first repair company they sent, then the second repair company they sent, Howards Repair Service Company, and finally the manufacturer (LG). We have been told The parts are on the way.; The parts will be here in two days.; We are working with LG to get you the parts.; We are working with LG to get you a new refrigerator.; Parts are on back order until at least sometime in August.. THIS IS RIDICULOUS. I will never buy anything with an LG label again, nor will I buy anything from Howards TV & Appliance. None of them honor their sales, their warranty, nor their repairs.

My girlfriend redid her kitchen 2 years ago. She bought LG fridge and LG gas stove last year. We smelt gas after turning off the stove top then notice it was still on. The plastic on the back side of the knob had cracked so it wouldnt turn the gas all the way off even though it showed it should be off. She called customer service and made her pay for a brand new knob. The stove at the time was just over a year old. Now another knob is cracked so she will have to buy another knob. They are not cheap and this is a major safety hazard esp. if you have kids and youre not home. There should be a recall on these knobs and shouldnt cost the consumer to fix the defect in the manufacturing problem!!!!

We bought a new LG Washing Machine from Lowes in March 2015. We have already had problems with the machine. Now we are getting the message E6 which means we have a clutch problem. We have had to wait a week for the service call. Very disappointed with Lowes and LG.Updated on 08/14/2015: It seems as if we are nothing to Lowes or LG. The repairman showed up Tuesday and now has to order parts. These parts are a clutch and PC board. Lowes and LG has no idea when the repair company will receive the parts. We have now been without a washing machine for over 2 weeks. I will not buy another LG product nor do business at Lowes unless it is an emergency. Thank God we do have a 5 year warranty on the washer and dryer.

3 times LG tech. replaced the linear compressor in my LG refrigerator. Each time cost me $375.00 in labor cost time 3. Total cost $1,150.00. Me and my wife we are over 70 retire. We did spend so much food and time talking by phone to LG customer service and supervisor trying convince them to replace the lemon refrigerator with new one or help paying for the labor cost because no longer we cant afford buying new one or continue waste money for repair labor cost. NO WAY. I wonder a many LG linear compressor need to be replaced and a many thousand of dollar need to be waste before LG electronic replace my LG lemon refrigerator with new one. Sorry for my English.

Purchased LG French door refrigerator 17 months ago. Stopped cooling three weeks ago and finally repairman came today. Compressor is shot. Could take another three weeks before it is repaired. I have been without a refrigerator for three weeks now. Based on other reviews I can expect the compressor to go out again within 12 to 18 months because LG refrigerators are poorly made but they have a high price tag. I am now stuck with this piece of junk.

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

Bought the microwave from Walmart in 2019, used it without issue for about a year. Last night, I put something in to warm for 1 minute. (No metals etc of course.) And no sooner had the minute started I turned away, heard a huge grinding whoosh noise, turned back to see fire coming from the right side panel. It made the sound again, another burst of flame and I shut it off. I had the unit unplugged and set outside. I contacted LG with a pic of a clear burn mark on the right panel, explained what happened and they told me too bad, nothing they can do, try returning it to store. ALSO, they further accused me of exploding something in the microwave itself. This was the suggestion of a supervisor. I am appalled and surprised at how they handle this situation. I would seriously reconsider buying anything from them. This could have ended up so much worse than $150 down the drain.

Bought this expensive $2500 LG fridge from Costco June 2018, we were remodeling our kitchen. After 6 months the ice maker defrosted and started leaking and unable to dispense ice. The repairman changed the ice dispenser motor and seemed to work ok. Then after another 3 months or so, the freezer and refrigerator stopped working, defrosting all of our food. We lived on ice coolers and no cooking. When the repairman came, he unplugged the ref, and it started working again. After another month, same thing happened, defrosted all of our food again, lived on ice coolers for 4 days till repairman came and says it might be the control board acting up? He will order the part but we have to wait another 3 days or so. We are waiting for the part he ordered Thursday and will come Wednesday, long wait for a very frustrating expensive ref? I recommend “Don’t buy this fridge!“ Not worth the headaches. I live in Vegas. Very hot here, no fridge life is not easy! Very frustrating, unhappy with poor customer service. LG does not even expedite repairs? Unacceptable... We bought a lemon? Hope this experience doesn’t happen to anyone...

Have this stove for less than 5 years. From one day to the next the oven just stopped working. Error code F9 displayed on oven control panel and when I checked manual it states the regulator valve is closed. How can this shut off without it being touched? We unplugged the stove for an hour and still the oven doesn’t heat. Also, the burner control knobs just turn on their own by the slightest bump. Few times smelled gas and it was because the knobs had turn unknowingly. This is very dangerous. The grates are even changing colors. It seems the warranty is no longer in effect. Now what?

We bought our French door refrigerator around December of 2018 when we purchased our new house. We have loved our unit until one day both of the coils for the fridge and freezer part went out. I placed a repair order in August of 2020. LG outsourced the repair work to a local repair shop which was fine. Here it is 10/25/2020 and we are still without a refrigerator. I have contacted LG and the repair company numerous times and nothing is being done about it. LG has basically washed their hands of the whole situation and put it on the backs of the repair company. I got tired of waiting for the refrigerator to be repaired because we have a large family (family of 8); I called LG back once more and requested LG to replace or refund the money from the initial purchase. Since then we are going on 2 weeks and I have still yet to hear from LG as to what the decision is on replacing it or refunding the money. We was happy with the unit while it was working but since then it has been a complete nightmare and I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN IN MY LIFE because of this incident. I hope my review helps clear the air up for anyone thinking about making a purchase of a LG product.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

In November 2011, we purchased an LG Microwave (Model LMV1813SB). It lost power a month later and had to be serviced by LG. It went out again a week later. An LG service person came out and worked on it again, but due to the LG policy, would not replace it until after four service calls. We had the issue again in March and April and finally they are replacing it. My complaint is the extremely poor policy and customer service that LG has. They would rather have the customer go through the time and effort of not having a microwave, making numerous phone calls to LG and scheduling time to have the microwave fixed. This is such horrible customer service. The time and effort we have had to go through to replace the microwave is more than what the microwave is worth. Here is the icing on the cake. LG has shipped our new microwave but told us that the one year warranty does not include removal and installation. I had to argue to get them to reimburse me for this. I will never buy another LG product based on this horrible customer service experience!

LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.

I purchased an LG dishwasher 2 months ago and I keep getting car for codes 3 different ones. Service man came out. Said machine is junk. Should be replaced. So LG in the Philippines sends out a 2nd repair company and he cant figured it out so he ordered 3 different parts... And broke my tiles in my kitchen and said if 2 service people come out and cannot figure it out theyll replace the dishwasher. I have sent several messages to a lady named Heather in Alabama who has stopped emailing me back. And all return calls have stopped although I call every day. Been dealing with LG warranty dept for 3 weeks every day... Leaving messages and emails and my problem is still unresolved. I would never recommend any LG product ever.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

I have an LG French Door Refrigerator LFC25760SB with bottom drawer freezer. Today we discovered that the 2 light bulbs have been staying on even though the doors are closed and the plastic enclosure was extremely hot - both light bulbs blew out at the same time. Now I have read all about this and find out this has been going on in these refrigerators for years and a class action suit was filed and has been settled and closed. Yet we have never had a recall notice or a notice of the lawsuit even though I registered our purchase with LG - so we have no recourse and are stuck with a $1,700 refrigerator with no light inside - not to mention we had to have new tracks put in the freezer door in the first month we owned it and the door still doesnt go in and out smoothly. I would never buy an LG product again - they are complete junk!! And companies will do nothing for you!!

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

We purchased an LG front load washer at Home Depot. Only after it was installed could we, and did we, learn that it vibrates incredibly loud on a firm modern floor regardless of the load and balance, and due to its very high spin speed. Home Depot and LG refuse to exchange it for a top loader. A Home Depot representative admitted that they intentionally do not mention that problem to potential purchasers. LG does not even respond to our many forms of contact. They both claim that the machine is working as designed, which can only mean that the design is defective. In our opinion, no one should purchase an LG front loader washer. We have had to resort to ridiculous and only partially successful steps to dampen the vibration and noise, such as cramming pool noodles around the washer (see attached photo).

Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on. Also, were very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LGs knobs are too large for the standard protectors. Its like LG aims to get a good laugh at peoples houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

LG sent a wonderful service representative to our home and he repaired our refrigerator. Fourth time is the charm? We are hopeful that this will be the last repair that our refrigerator will need.

The knobs were cracked and broken and we were unable to turn the gas all the way off. The repairman said he smelled gas when he entered my house. He ordered three new knobs. I then called LG at 800-243-0000 and told them that I had just read all the complaints about the range knobs, and how upset I am to learn that LG was doing nothing about the problem. I was then told that LG has a new replacement knob that they will send me free of charge. Five new knobs. No charge. I then asked why they were not notifying their consumers. No answer. I hope this will help someone else.

Back in about June of 2017 my husband and I purchased a new stove, dishwasher, refrigerator and microwave. As of today, August 14th, 2020, we have had to purchase a new dishwasher, which we waited about 6 months for the so-called part to come in, which ultimately did not fix the problem. By that time we were so fed up with LG, we said forget and purchased a different brand. Next is our stove, ha! The stainless steel has scratches and the black flat top is terrible looking, oh and the self cleaner is a joke! On to the refrigerator. We have had a technician out 5 times to troubleshoot the ice maker. Today, realized the compressor is now bad and are waiting for a new one to come in. Lastly, the microwave lights stopped working almost immediately. We thought at first it was some kind of energy saver since they would go off and on periodically. Unfortunately, it was yet another defect in our LG bundle of crap. We will NEVER purchase LG products again.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

We recently purchased the LG front loading washing machine. After three months it flooded our floor. We spent thousands of dollars in water removal. Upon looking online we saw that many other LG customers had the same problem with this washer. LG customer support was horrid, rude and of no help at all. They could hardly care less about their customers. After being on hold for hours I was told that someone would contact us in 5 business days. We are basically out thousands of dollars and will just recycle the machine as we dont want to sell it and have this happen to someone else. It is essentially unworkable and still under warranty. Go figure... My score on this washer is a -5.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

LG French Door Refrigerator LMXS30776S. Loud noise, sounded like a fan or something. Called LG, out of warranty repair. Charged me $135 to schedule an appointment. Had a morning appt. Tech arrived in the afternoon. He seemed to be guessing at what was wrong. Started taking apart the bottom freezer drawers. Asked for a hair dryer, and said since he was new he didnt have a steamer. Finally left without repair and the freezer drawer off the track. Worst service ever. Never will I buy an LG product again.

Im LG customer since an year. I bought LG refrigerator from nearby store. Due to electricity fluctuations problem occurred but what kind of issue is this? I dont know. It has been 10 days since Ive complained but no action taken still. Very very worst service by LG.

The LG washing machine, I have a top load... spent a great deal!!! It supposed to be energy-water efficient - FORGET THAT. There is not enough water to clean the clothes or agitator clothes comes out dirty and take the ENTIRE day because if while in cycle the machine the clothes are not always balanced WHICH MEANS YOU HAVE TO BABYSIT THE MACHINE and CONSTANTLY adjust clothes to balance and STILL it doesnt work. It will go back to filling rather than rinsing. PURE JUNK!!!!!!!!!!!!!!!!!! BIG MISTAKE! I WASTED A LOT OF money, time, have been so aggravated and frustrated. BIG RIPOFF!!!!!!!!!!! I repeat RIPOFF!!!! How dare they sell such overpriced garbage!!!!!!!!!!!!!!!!!! Very disgusted! Minus 10 stars is what I give this product.

I bought this microwave oven (Model LMV1813ST) August of 2013. Its warranty ran out a year later or August 2014. Within months, the front door of this unit came apart. The outer glass fell down and the whole door disintegrated. I called LG customer service and they initially said they would assist me with its repair then they pretty much blew me away. They gave me the name of an authorized repair shop that quoted me a repair bill far more than the unit is worth in the market new. I asked LG to reconsider and provide me with a number for upper management. They asked me for photos of the unit and its defective door then they pretty much have ignored me. They did not do anything and would not give me a number to corporate or management where I could have address the issue further. I must mention that like other consumers I bought two other appliances at the same time. All have had problems but fortunately for me it happen prior to the end of the warranty period. I believe it is fair to say that these LG products are cheaply made and not meant to last very long. LG tries to sell you over and over again an extended warranty for its products and it appears to be part of this corporate greed to gain profits on known defective products. I have looked at this microwave oven and its construction is not made to withstand the heat from the stove below for very long. The whole plastic door becomes unglued from the moisture and the heat naturally emanating from the stove while cooking is underway. The microwave is not made to withstand normal use for very long. It must be an obvious known fact to any industrial or appliance design engineer that the unit will not last. I do not believe LG should be allowed to be in the market to sell defective products at the expense of the consumer’s safety and pocket book. I would like a government agency to look into the LG quality control (if there is any) and sue this company for malfeasance and intentional sale of defective goods for consumer’s households. I would like to see a class action suit against LG. Do not buy an LG product. I will tell all I know my experience with LG appliances and other goods. I have bought other LG devices, which also have broken down within days of purchase. I can prove and attest to what I am writing here.

After we remodeled our kitchen back in 2010, we purchased brand new LG appliances. Within the first year, a couple of the knobs on the stove (LRG30357ST) became cracked and loose. As of today, 2012, all 5 knobs are either loose, fallen off, all completely cracked. It is absolutely disgraceful that the cost to replace the knobs is almost close to the cost of just replacing the stove. Weve been putting off replacing them because of this cost. We will never purchase another LG product ever nor will I recommend it. What a disgrace!

I received delivery from Home Depot of my LSG4513ST range on December 16, 2020. I immediately began smelling gas when the range was on, but was told that this was normal and that the oven had to run for a while and it would dissipate. The gas smell did not dissipate and was and is detectable by my gas meter. Home Depot was not able to get anyone out to my home to check on the range until 12/31. On 12/31, the plumber/gas fitter came to my home, inspected the range, and said that it was defective and would need to be replaced. I was told that I had to contact LG myself which I did. It took LG until 1/4 to send their representative who is ASAP solutions. ASAP solutions inspected the range and said that it needed a new igniter and manifold. Evidently, there was what they call a “bulletin” on this new $2200 range. In other words, it had defective parts that were known to be defective when I purchased the range which I waited multiple weeks for as it was on back order. In fact, the range wasn’t even manufactured until October of 2020 and was shipped from Korea. Instead of replacing the range, the LG representative from ASAP solutions said they were going to replace the igniter and manifold. I was told that it would be at most a week to order the parts and repair the range. That week has now come and gone and The LG subcontractor is not even answering my emails as to when this will be resolved. I would just like to add that I understand that we are in the middle of a pandemic and that it is not business as usual. I have had to have numerous people come to my home at the expense of my own family’s health to go through this process to still not have a working range. I have not had a working range since December 16, 2020 prior to the delivery of this very expensive range that has never worked, and by the way, I purchased an extended warranty. If I may, I would also like to add that my family has had to go without a range during the holidays and there seems to be no resolution in sight.

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

We purchased our first LG Dishwasher in September of 2018. Within a few months it quit working. Had a repair company come out and replace the control panel. The repairman told us that these Dishwashers are known for bad control panels, because they get wet... What? Its a Dishwasher, of course it gets wet. Here we are again less than 2 years old and wont power on again, obviously another control panel. We are out of warranty and out of luck! Horrible.

I just purchased a new LG dishwasher. It stopped working within 30 days of operation. When trying to arrange for warranty repair, the techs are not showing up to fix it. The claim is that parts are on order, and when I call for a status update, customer service puts me on hold until the line auto disconnects. Avoid purchase of this brand.

We purchased a LG Red Washer and dryer front loading machines with two WDP4R Red pedestal. WM2650HRA washer and DLEX2650R dryer in 01/18/13 with just a few days of delivery we noticed the drum wobbled and didnt seem to balance well. So we called Home Depot where we had purchased them and they sent out a repairman who told us after getting rid of our 29 year old washer that we had a lot to learn about the new washer and dryers. What an understatement that turned out to be. He told my wife we would have to learn to sort clothing by texture as well as color, in order to get the tub to not wobble as much. I couldnt believe he said that and went on to say I have a lot to learn and stated we as consumer have been ripped off. He went on and said that due to environmental concerns and government mandates to manufactures this is what we have to deal with. Over time the washer started to make more and more noise and about two years from the date of purchase the noise has become deafening, so I called a repairman and he told me to take the phone in the laundry room so he could listen over the phone and told me, we had a bearing out, and the repair cost would be $950.00 to repair the washer. Keep in mind we have two people in our family so we have 4 to 5 loads of washing a week on average. For LG to take advantage of consumers with inferior washers is wrong and a class action lawsuit against LG should be started.

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

purchased april of 2014. 2 days ago refrigeration quit working (both freezer & refrigerator). Called LG customer service, individual I was put in touch with spoke very poor english, would not or could not help, was told it was basically my problem because the warranty of 12 months had expired. After making numerous calls to try someone who works on LG (another problem in itself) I called back to LG customer service. This time I had an individual who spoke understandable english. When I explained my problem we started the same song & dance routine that I went through earlier. Finally he told me I would have to call their service tech. He gave me the # for a company in pa. (I live in ohio about 25 miles from the pa state line). I told him that they would not drive that far, but I called them & they said they dont service ohio.I now have a sears tech coming to look @ refrigerator next week. Absolutely fed up with LG customer service department & their products (entire kitchen is LG appliances). Will never purchase another LG product as long as I live. This might seem like a long complaint, but I feel that everyone should know that the way youre treated when shopping for their appliances sure is not the way you are treated after you purchase them.

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

I purchased an LG front loader washer in 2006. We have been dealing with the smell, but more importantly the mold. You can smell it on your clothing and towels after each wash. We have tried everything possible to get rid of both. I have developed many health problems, especially respiratory, in the past 5 years. I can not believe from reading all the complaints about the mold in the washers, that nobody has done a thing about it. Mold causes very serious heath problems in humans, especially children. I dont know about you all, but Im going to sue LG. You should too. If youre getting ill, that mold in your washer could be causing it.

Our fridge is 4 years old and the sealed system compressor failed. The unit had a 7 year warranty and it turned out that LG now covered labor as well because of the frequent failures. The customer service at LG barely speak English and are clueless. After bouncing us to and fro with Lowes (who sold us a warranty with the fridge) it turned out their recommended service did not have any support staff in Arizona. We have been without the refrigerator for over 2 weeks right through Thanksgiving. It took us hours on the phone to get anywhere but finally we have a repair company but LG even let them down by being late delivering the parts - from Phoenix to Tucson!!! Take our advice dont buy an LG and get you refrigerator from a local supplier who can service it (not from Lowes).

We purchased the refrigerator the first of the year, 2015. After four years it stopped working. We called the company for them to schedule a repairman to come out. When we didnt hear back within a couple of days we called back. They told us that the serviceman was too far out and wouldnt come. They had not told us nor scheduled for someone else to come out. So after speaking with him again he scheduled for another serviceman to come out. Over the next few weeks and numerous servicemen it went something like this: 1. Sorry, I dont have the expertise to work on these. 2. I dont work on any with the Freon problems. 3. I wont work on them because we have a dispute with LG.4. Too far for me to travel to your city from here.LGs reputation precedes them. One repairman asked me if I knew what LG stood for. He saw my puzzled look and replied Lost Groceries. After two or three weeks we finally get a repairman that can work on our refrigerator. But oops, the company sent the wrong compressor to our home for him. More wait to get another one and schedule another date.This was February of this year, 2019. We lost everything in the frig and they would not reimburse us because we didnt have the sales receipt. They knew by their records where we purchased it from, the date, the date of registration and we sent them the bill of lading from the store. It was not good enough. I tried to come to terms with all of it and just be happy it was working again.Forward a few months to July 3, 2019 and our refrigerator is once again not working. We will lose all the food that was just purchased. They scheduled for a serviceman to come out but we dont know if it is one they called before that cant/wont work on it or not until they come. I fear it is going to be another two to three week ordeal again. And I dont know how long the fix will last. I just want to unload this refrigerator and get something of quality that I know will work. I loved the look of the frig and thought it would be a dream to have but instead it is a nightmare. I would never again purchase an LG product. I wish I had read reviews before purchasing it. I hope this review will help someone considering this same purchase.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant self cleaning. Do not buy this product unless you dont care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didnt come with a self cleaning option?

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

The fridge has great cooling system, very practical design plus the aesthetics fit my taste. The height is just perfect for someone petite. It also has cold savers and french doors. It was more affordable compared to the other brands with the specifics that I wanted. It has add ons, it is also very durable. It has definitely met my expectations with all the bells and whistles. But I wish the organizing bins were adjustable. Temperature per shelf adjustable, a roll out shelf, easy to remove and clean bins, an area where we can put odor neutralizer. That would really be helpful

Updated on 09/18/2019: Update to my prior post of July 2019. It is now September 18, 2019 and my refrigerator is still not fixed. The most recent cooling issue started in June 2019 and it is still not fixed by LG. I call every week and every week Im told that they are sending my issue to the Escalation Dept who will call me in 2-3 business days. No one ever calls back. Finally someone acted like they were going to replace it. After I uploaded receipt provided by Lowes. The new person who answered the phone said no replacement until a service person says it cannot be repaired. So, I said I dont care whether you replace it or fix it, I just need it to work because it is now 50+ degrees inside the refrigerator. Of course, this new person is referring my case to the Escalation Dept and Ill be calling again next week to try to get my refrigerator fixed. I doubt it will ever be fixed but Ill call every week until someone shows up to try to fix it... DO NOT BUY AN LG REFRIGERATOR!!!Original Review: NEVER BUY ANY LG APPLIANCE! The LG refrigerator I bought (which cost over $3,000.00) had an error message about cooling by the fan within 24 hours of the refrigerator being delivered. It took about 6 months and at least 4 visits from a repairman (after many, many phone calls to try to get a repairmen sent) before the issue was fixed. Then, 4 months later, I have the same error message with the same fan issue. It has now been over a month since the issue started again and it is still not fixed. I could write 10 pages about the horrible customer service at LG and the slow and horrible service companies they LG has assigned to fix the issue. I will certainly never buy another LG appliance and I recommend that no one else ever buy an LG appliance. Any manufacturer has got to have a better product and a better customer service function and better service companies that they engage to act on their behalf.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

We had a terrible experience from start to end. Took a month to fix the refrigerator/freezer. LG did not follow through several times during the process. Life is Good for LG. Not it’s customers. Put in a food loss claim over a month ago, still waiting for the check.

Cant believe this company can keep running this way. Service department unhelpful!! Washer barely 5 mo. old. Called a week ago for appointment was told scheduling would have to call back it would take 3-5 business days. NO call. Called Saturday was told A&E could come & repair on 26th. Said No way. They are awful and have to keep coming back somehow. Out of that conversation they made the appointment with A&E. Really. So called today to get more runaround. Waited on hold for 20 min. to talk to a supervisor who was EXTREMLY RUDE!!! Only to be told we made that appointment with A&E even when I told him we never did. He ignored me so much for customer being right. Then he put me on hold for 20 more min. to cancel that appointment and put me on a list for a scheduler to call me back for an appointment another 3-5 business days. But now they are not giving me runaround according to the supervisor!!! But lo behold today they called me with an appointment for Saturday AM. I am overjoyed. We will see what Saturday brings but LG customer service is the worst I have EVER experienced!!!

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

My LG refrigerator broke down over a week ago after just 18 months. I paid over $3,500 for it. I have been trying to have my case reviewed by LG for over a week now but they keep rejecting my proof of purchase even though on top of the original receipt and invoice, the Home Depot store where I purchased it from, issued an official proof of purchase letter. I spent over $7,200 on all LG appliances and I am not happy with any of them. The display on the stove broke down in the first week I had it. The washer keeps stalling when I run certain programs. The dryer routinely stops with an error message that the duct is blocked (which is bogus, we checked it on many occasions and there is no obstruction) and the dishwasher does not completely dry the dishes even in extra dry mode. I have never before written a negative review but this company does not deserve to be in business. They do not stand by their product and use the annoying and false slogan Life is Good. Good for them maybe. Not for the customer. Their customer service is a nightmare. All calls are answered by representatives who serve as a layer of protection so you cannot actually get through to anyone who is a decision maker. If you are considering a purchase of an appliance, please stay away from the LG brand!!! Worst ever. I owned a Samsung fridge before and it worked like a dream and was nicely designed. I kick myself in the rear end for not sticking with my gut when I made the decision to purchase the LG junk brand.

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

Bought a brand new LG Top Freezer Refrigerator in Nov 2012 at Home Depot. It was working well & ran quiet. It has pretty good style & is functional. However, a little after a year in early 2014 the refrigerator started to act up. It was getting very noisy, and I noticed some ice build up at the back of the freezer interior. I tried to troubleshoot the problem, and tried to adjust the setting to make it less cold, but it didnt work. The fridge was get so loud I had to unplug it once in a while. I was fed up with the noise & the ice buildup, & decided to remove all the foods & defrost the fridge for half a day. Once the ice melted away & I plugged the refrigerator back the noise disappeared. I thought that solved the problem... Was I wrong. The troubleshoot helped to eliminate the annoying loud noise for a week & the noisy starting to creep back. And I noticed the freezer and fridge temperature was not cold enough. I found ice cream in the freezer was soften. Weeks went by, I just continue to struggle with the fridge. I finally bought two thermometer to monitor the freezer & refrigerator temp. The freezer was in the 30s and the fridge was in the 40s to 50. I realized miracle would not happened by waiting & contacted LG.I contacted the local authorized repair service, and I spent $170 for the 2 hr diagnosis service. The tech told me the sealed system was leaking - that was why the freezer had ice buildup, & the fan built out due to the ice buildup. The back of the freezer was frozen solid with ice when the tech opened the panel. I contact LG about the results of the diagnosis and I insisted LG should cover the cost of the repair for the leak & the burned out fan. I had to went back and forth with LG and the repair service for more than a week to get them to agree that the repair should be covered by the warranty. And LG agreed to pay for the parts but not the labor. The repair service quote me $450 plus but could be more. At that time I was furious. I paid $800 something plus tax on this fridge, and they expected me to spend $600 to $700 to repair it. No way Jose!! It was painful to let go a good looking fridge that still look brand new, but I decided to cut the loss & went to Sears to get a Kenmore for less than $600 before tax. Interestingly at Sears, I saw a Kenmore model with the exact interior design of the LG fridge I bought... scary!! Customers, please watch out that you dont buy a Kenmore fridge that make by LG. I will have my Kenmore fridge deliver today. This time I bought a extended 5-year warranty just to be on the safe side.

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

Absolute nightmare dealing with this company. Our refrigerator quit cooling, common issue we found out. LG sent out repairman they determined it was the compressor, replaced it, still wasn’t working. They sent them out again and it was replaced a second time and still didn’t work. The repairman deemed it unfixable. We were told if it was deemed unfixable we would get reimbursed for the fridge or a new one, they had us email them our sale invoice so they could get us a new fridge. That was a lie. They sent the repairman out again. They had them replace every part in the fridge and guess what it still doesn’t work. Our refrigerator has not worked for 4 months, they have sent their repair company to our house 8 times. That is 8 days of missed work waiting on them to get here and work on the fridge. We have been told by a few of the customer service people on the phone that this case is getting escalated. Well it hasn’t. We have been told that if we were without the fridge 30 days it would get replaced that was a lie, not fixable it would get replaced also a lie. So we call them once again to let them know it isn’t working and now they say they can’t send someone out until January 7th. That’s another month without the damn fridge. We are beyond fed up with the poor customer service and absolute lies we have been told. Do yourself a huge favor and do not buy from this company.

Purchased 2 new LG dishwashers for my new home from Sears. Both failed completely after approx 16 months within 2 weeks of each other with the same problem. Sears wouldnt send a service man even though I offered to pay for the call knowing they were out of warranty. Too far out of Edmonton was the excuse!! Not too far to deliver the appliances!! Funny how that works.Anyhow both power supplies failed and were replaced with an updated version. Funny that they know the parts are faulty but wont even cover the defective parts under warranty. Both dishwashers still have lots of error codes and fail midway thru cycles more than 50% of the time. No one at LG or Sears seems to care so I guess when they die completely Ill replace them with another brand and thru a retailer other than Sears who will agree to service them in my area in writing prior to purchase. LG and Sears will never see me as a customer again and I feel ashamed that I spent over $30,000.00 with them on new appliances. Good luck to you both!! NOT!

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

I will never buy another LG product again. I bought a top load washer 3 years ago. It was serviced once under warranty within the year. About 3 months out of warranty I get the UE message constantly. I thought it was no level, leveled it... OOH EE OOH EE UE... I thought it was too many clothes. OOH EEE OOOH EEEE. It is a big joke now between my wife and I although irritating. What good is a high-efficiency washer that uses 50 gallons of water (I am not sure of that amount but it fills the drum 3 times to balance) every time you do a load of laundry. I am sending this one to the junk pile soon. You shouldnt have to buy a new washer every 3 years. Actually this one should have been scrapped a year and a half ago. I think they have the initials backwards LG should be GL... Good Luck!

I bought an LG refrigerator 2 years ago for ~$3,000. Model LFX31945ST. This week it went out. Luckily I bought an extended warranty and called for repair. In speaking to the manufacturers technicians the ice and air circulation fans go out all the time and have to be replaced. So the technician that was ordered by my extended warranty claim came out and did not replace the fan (did not have the part) even though the error code that diagnoses the problem was clear to them. They cannot get the part a week to 10 days from now. So my food is spoiled (have a $250 food spoilage coverage) which will replace about 10-25% of the spoiled food and I will have waited 2 weeks without a refrigerator because even though they know this part is likely to go bad -no technician carries it. I will not buy another LG product but I made the mistake of buying an LG washer and dryer and I probably wont have long to wait until they go bad also.

I bought this range 3095st about 6 months ago. Never used the broil feature until recently. Then oven stopped working. Called LG and they sent a qualified repair technician. Wrong!!! The guy was clueless...had to read the paperwork AND call the technical support phone number. He complained about LG being cheap and not paying for multiple visits to repair an appliance! Their technician said he was the only one for the area. Told me the range was functioning. I turned on the broiler several hours later and heard a strange humming noise followed by a loud bang. Range/broiler/oven light dont work at all.Repair technician said it would take a week to receive a new circuit board which I found online for 50 dollars and could have it expedited. Two weeks later no phone call, no oven/broiler/no holiday dinner during Easter/added costs of eating out! Wouldnt you think LG would offer something...hell no they put me on hold when I called them. Ive been holding on for a month already!!! Never again LG!