I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!

Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. Ill put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

I have had my LG front loading washer for about 2 years. It has ruined all of my white pants by staining them with gray marks. It leaves a simple line of gray up to 6 inches long various places all over my pants. In contacting the company I was told to do the tub cleaning more often. I have found that this grease collects right inside the door around the seal. I have cleaned it out regularly but alas my white pants came out ruined again. I felt that I had researched this product quite well before purchasing. I am very disappointed and feel stuck with a washer that ruins my clothes. I am not in a position to purchase another unit nor purchase more clothes. I would not recommend this brand ever.

I opened up our refrigerator door one morning and the interior had a burnt smell and the contents of the refrigerator were not cool anymore. My husband removed the plastic covering and the light bulbs. The light bulbs were extremely hot to touch. The white plastic casing above the lights bulbs were dark brown. I called LG the same morning and they will replace the burnt unit and cover the repair cost. There will be no charge to myself.

I bought my LG Dishwasher March 2018, within one month the bottom rack which folds the fingers down for large pots, snapped and broke. It took 6 phone calls and 2 months to get a replacement. I was shipped 2 racks which tells you how disorganized they are. Currently I now have a dishwasher which has NO POWER! It is January 2019, so I called and they set up a service call for next week. I just received a follow up call from an LG representative asking me all the same questions that were asked when I called in. I was so frustrated with her as I asked why they are calling me again with questions that were already asked? She then said, Thank you. Have a nice day. Good grief! So fingers crossed this wont take months to get fixed!

I purchased an LG refrigerator, double oven, dishwasher, cooktop, and built-in microwave from Home Depot in September 2010 (Along with all new cabinets, total spending was $30K; LG appliance spending was $5k.) After six months, the icemaker stopped producing ice; we called LG, and they replaced the icemaker promptly and at no additional cost. Six months later, the ice cube production started to slow; another six months passed, and ice production stopped. We called LG who directed us to an authorized service provider. The service provider came to the house, checked a few items, lowered the temperature, and turned off the energy saver button. I was charged $127.00. A month later, the service provider came back because the problem wasnt resolved and installed a new icemaker and circuit board. Problem is still not resolved. I called LG to make them aware of the continued failures of the service provider, and they set up a service call for me with their guy. Turns out, he wasnt their guy, and he wanted another $60.00. The problem had not been resolved, and I refused to pay. So, I called LG again while their guy was here (5th call in 2 months). I was once again told by LG it wasnt their problem, that I needed to pay the new service provider, and if I had any continued problems, contact either service provider (neither of which seems to be able to resolve the problem) and deal with them. Ive never been treated so callously and have sworn off LG forever. Please dont buy LG

This is the WORST washing machine ever. Not only does it not clean the clothes but the balance issues are enough to drive you crazy. If Im not standing over the machine it can take hours for a load to complete as its constantly off balance. Never again would I purchase anything from this company. Their customer service doesnt exist when they cant admit theyve produced a flawed product and do something about it.

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

After Redoing our house after Hurricane Sandy, I thought I would buy this Top of the line washer and dryer. The dryer is great, no complaints, however, the washing machine (Top-Load Direct Drive) does nothing but force dirty water through the clothes. Even with bleach, I could not get socks or floor washing pads at least clean looking. I despise this washing machine and will not buy another LG product especially from Home Depot. When I called about possibly getting service, they referred me to an Electronics company... Enough said. The electronics company wants to charge $80 to come Look at it. There is mechanically nothing wrong with the machine, it just doesnt work well and honestly, hasnt worked well since day one. This pushing water through the clothes is not effective at all. I would prefer a machine with an agitator but, those are hard to find. This machine is not that old and is not used all that much so, I have read reviews of the same situation and it is very clear not to buy this machine. I had read such great reviews for this machine but, am so disappointed because it has lead to nothing but additional costs for me to take at least some washes to the local laundromat on a regular basis. That is how ridiculous this has become. A fairly new (Bought in 8/2013) washing machine and I have to go to the laundromat to get my clothes clean. Buyer Beware on this product.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous. Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasnt for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I cant buy groceries twice. I cant buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

Kenmore and LG refrigerator have known compressors that fail way before the life of these appliances. I know because mine failed today. I talked to LG and Sears/Kenmore and neither cared. They each blamed the other. My refrigerator is only four years old and I paid over $3,000 for it. I know I am not alone. There is a class action lawsuit against LG for this same problem. I advise that everyone that has this problem join in. Don’t let these companies take advantage of us any longer.

I have owned $2000.00 refrigerator for 4 months. It started making noise. Tech informs me that I own a LG made in Korea and it needs plastic fan parts replaced. I thought and was led to believe I was buying American Sears Kenmore, not a junk new word for Korean junk. This $2,000 was a sale price reduced from $3,600. Imagine how they do this junk, that’s how. Oh well, buyers beware. Read the inside and every tag on every item. I paid Lexus price for Kia quality.

I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.

DLE1501W - I am getting use to this new dryer but I do have one complaint. It will twist up sheets into a ball. I have to catch it and remove sheets and unwind so they will dry. I have tried a small load as well as a big load and the same thing happens all the time. Otherwise, Im getting use to this new stuff. It doesnt seem to dry as quickly as my old dryer, maybe thats the new HE.

I bought a new LG top load washer in March 2013. In a months time, the washer started constantly getting an error message UE. After taking 2-4 hrs to wash a load, because of this error, I called LG. A repairman was sent to my house within 2 days. He said that the computer panel had to be replaced, that this had been a problem with many of these washing machines. He came out about 10 days later, and he replaced the computer piece. It worked for a few months, and the same thing started happening. It is now September, and I had to go out and buy a brand new washing machine. The guy that sold us the new machine, told us that these computer chips burn whenever there is a power surge (we had several lightning storms recently). He showed us how the panel lights up and will eventually burn out. He also said, that it was a good thing it did not start a fire! Needless to say, I will never buy an LG product again! I spent almost a thousand dollars on a machine that I had a total of 6 months.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

Bought new bottom freezer french door refrigerator in February 2011, now in December 2011 fridge wont fully cool and water is leaking at the back left and from the bottom of the fridge. Called service at LG and they gave me a company who will fix. Four days later they called and said they do not service the area. Then LG gave me another company very far away and they didnt answer as they were on vacation. Finally after about 8 days, LG sent out someone who worked directly for them and he only fixed the filter and said everything else was fine.The temperature (noted by two new thermometers I have bought) inside was 42, despite the thermostat being set at 34! This man said it was the food that was supposed to be 34 not the air temperature! He said we needed to get a special thermometer to test the food temperature. That was crazy. The food was slowly going bad again. I have moved food in and out of he fridge because I have been told it needs to be empty for fixing and then told I could put food back in after it was fixed (it wasnt).This has happened three times. It is now three weeks later and while the water is no longer leaking, the fridge part is still not cooling properly. Their repair man says it is fixed. Very interesting that the warranty is going to be up in a few weeks. LG says someone will come out in three days. Why is it that they have no contract with fixer companies in my urban area (DC)? That is because the companies say LG pays very little to these companies and they dont want to work for them doing free warranty work.This is unacceptable.I have lost 100s of dollars of food over Christmas and New Year. I want all of us to file a class action lawsuit. I am truly fed up.

LG Customer care is a big hogwash. They are fooling consumers. They simply phone and hung up. This problem has been continuing since December 2020. Despite owning LG machine which is under warranty, washing clothes by hand as new machine is underperforming. Pls be careful before purchasing the product. Defective product profile.

We purchased our LG electric range model LRE3023ST in November 2012 and the buttons have stopped working now 3 times. Each time a repairman came out; however it works intermittently so when it stopped working on a Sunday and the repairman comes on Wednesday, and it has since begun working again, they do nothing. Once it was not working when repairman came and they replaced all the electronics, which worked only for a short time before happening again. It is completely unreliable and I never know if it will work. I cannot understand how LG can get away with selling stoves that dont work. Similar models have been recalled but not yet this one, but LG obviously has issues with the buttons on their stoves. Three times I have prepared dinner only to find out I cannot use my range. LG is not at all helpful. I will never purchase LG or any appliance from Home Depot.

1) Super-duper energy efficiency is achieved by hard tumbling. I always set up this machine on the lowest possible setting for soil and spinning, yet it ruined a whole load of clothes. Everything made of knitted fabric (read: all T-shirts and all short-sleeve shirts) after one single washing cycle is stretched to the point that it is no longer usable, precisely - became 2 times wider and 2 times shorter. Also, I have 2 regular shirts ruined - the machine tears off buttons with pieces of fabric, and just tears apart fine fabric. I want to underline again - it happened on the lowest soil and spin setting. So, basically, if you are interested in Delicate cycle - it does not exist. All other cycles have no value, since you will get your clothes ruined anyway.The only thing the machine could be usable - washing jeans and soldier uniforms. Towels and linens are okay too, but forget about washing your clothes, any knitted and fine fabric.2) Because it is high energy efficiency machine, you cannot choose water temperature. Well, nominally you can, but in practice it tries to use cold water. In most of the settings except the last one, you will get cold water in the washing tank. The highest possible setting, hot/warm still uses cold water from the tap, and the machine does not have a water heater. So, to get hot water only you have to dance around it, and turn cold water tap off, then on.3) Water efficiency feature does not exist - it has a couple of settings like half tank and full tank. So, if you want to wash a couple of jeans or 4 shirts, you will get a half tank of water, and the tank is huge.Overall - taking into account the price, the efficiency, and the amount of good clothes I have spoiled by the machine - this is the worst purchase in my life.

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

Last August, I purchased an LG 31 cubic foot side by side refrigerator. A couple of months ago, it started making a loud noise and did not seem to be keeping food as cold. I called LG and they promptly dispatched a repairman. He was wonderful... spent 5 hours in my house and told me he didnt think that it was fixed and would be back in a couple of weeks and to call if there was an issue. A few days later, it started making a different noise and everything in the freezer melted. He came back, looked at some things and said he thought it should be replaced and would start the process with LG and we unplugged it due to the noise. A few days later, LG told him to to come back and try something again. He did, and it started cooling again. So I restocked. Within a couple of days, it stopped cooling again. Repairman came out again, to run some more tests. So, here I am 5 weeks after the initial repairman visit, 4+ weeks after my refrigerator stopped working all together, and several calls to LG directly getting nothing but the runaround. FINALLY, someone called me back, told me they would be sending a replacement 7-10 business days after they send me a form to fill out and I send the form back. AND, they have the nerve to tell me that I am responsible for disposing of the old refrigerator. SERIOUSLY???? What a joke. This must be the worst customer service experience EVER.

Periodically, about once a month or two, the machine will dump a load of slimy black crap on our clothes at the end of a wash cycle. We leave the door open, clean the filter fairly often, and drain the tube. No warning - it just happens. Use HE detergent sparingly and Warm/Cold or mostly Cold/Cold setting. Has done this since day one. We do clean the seal around the door as well. Not sure why this stuff burps out once in a while, but more than just annoying. Anyone else have this problem? Thanks.

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

I just purchased a new LG dishwasher. It stopped working within 30 days of operation. When trying to arrange for warranty repair, the techs are not showing up to fix it. The claim is that parts are on order, and when I call for a status update, customer service puts me on hold until the line auto disconnects. Avoid purchase of this brand.

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So Id have to pay for that, mind you its still under warranty at that point. I call and find out Ill have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.Im so mad because they will not help me and its now 100% clear that its LGs fault this is happening. I have my old GE side by side that is 20 years old, been through teenagers, young kids and moving 3 times. Its still running and the insides are great. Not the LG!! My drawers all falling in! The rails have cracked and the drawers fronts are even cracking off. Never has there been such a completely uncaring company that is unwilling to rectify problems that are obviously their fault. Its time for a class action law suit. They went cheap on production for these refrigerators and we the consumer trusted this company to produce a quality appliance. I now walk away from everything LG and Im not the only one.So much for wanting a nice stainless french door refrigerator for my kitchen. I have contacted the company over 6 times and get nothing but run around. I even tried to get them to at least give me some type of discount on all the parts that are broken that should not be. It will be well over 400.00 to replace all the broken parts not including shipping. I have talked to other people that the exact same thing happened with them. LG also told them they have never heard of these problems before. Gave them the exact same run around. They replace their insides only to have them all break again. Im done. Its lawyer time.

Sheets do not get completely wet. We have to use heavy duty setting to get enough water over the clothes. The washing takes a very long time to try to get the clothes clean, but it never does the job correctly. The high efficiency is: not clean, long cycles, more water than a low efficiency. LG needs to rework the design.

Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and Im very upset that I did. Ive had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. Im now stuck with this machine. I absolutely hate, hate this machine!

I bought an LG refrigerator with French door and bottom freezer in Aug 2010. I noticed it started to make noise when the ice maker was filling with water. I called Sears for service because it was still under warranty, and that was where I bought it. They gave me an appointment eight days later. At that point, it was still working; I thought, “No big deal.” Then the refrigerator part quit being cold; so, I called back for a sooner appointment. Two days later, the repairman came, and said I needed a new electronic board. He said he would place the order, and the part would be dropped shipped to my home. When it arrives, Im supposed to call them. This is to schedule for them to put it in, and the first available date is in eight days! Who can go without a refrigerator for eight days? They said the warranty didnt cover the food loss. So, Im out a couple hundred dollars, and I am stuck with this lousy refrigerator that I cant stand.

My mom purchased an LG washing machine over a year ago and we have had nothing but problems. The washing machine will say UE which is uneven. You could have a large or small load and it will go uneven. When you restart the load, it will add more time and then go uneven again. There are times it will take over an hour to complete a load. You can never do small loads! I will never purchase an LG washer again. I want to get rid of this machine so bad, hard when we have paid so much for this washer. According to other reviews this is a very common issue with these washers.

I chose LG because it stood out. It had all the features I needed and wasnt going to cost me an arm and a leg. It was organized and it looked clean. The LG refrigerator is one of the leaders in technology and it doesnt change with their refrigerators. Theyre spacious and stay cold. It has great durability too. There isnt too much I would say needs improvement. I would just say that the area to keep things on the door of the refrigerator could be more spacious.

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator. LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

For the last year I have spent $$ and time on repairing this machine multiple times from the drain pump to a board and now it is leaking water... We have only had it for 6 years... I called LG for support and it was a waste of my time... They couldnt help me, I knew more about my washer than the technician did. I have NO faith in LG and hesitant to ever purchase any of their products again!

I bought an LG stove @ Home Depot on November 2009. I could write a book to describe the delivery and write a full chapter dedicated to the balanced decision of the person that sold me the defective door on the fridge. Three years, and no problem with the stove, then about 7 months ago I started to have problems with the control panel… F1 appeared but because the building has been undergoing changes, I did not bother to say anything. An electrician confirmed that it had nothing to do with the malfunction. About 2 months ago, as the upgrading of the building had come to a completion, I spoke to LG and for 2 months, I have been lied to and deceived by the executives of this company - very ethical indeed. They want to give me a prorated $700.00 for me to buy another stove. Today, I find out, that the reason why they don’t want to come over to fix my stove, the reason is that this model LSB5682SW/01 was made in Canada and this model is now discontinued. In other words... (TOO BAD, TOO BAD… Revelation chapter 18) for me. That is while I was speaking to a representative. He assured me that the unit was “unrepairable”. I then asked him what F1 means. He said it meant “AN OVEN ISSUE”. Another Executive told my sister “that there is now a SAFETY issue” with the stove. What I mean is that they have conjured up for themselves a code of silence and mutated the truth. It is difficult when there is so much silence for so long - this makes it more unbearable. Now they want me to buy another LG stove. What they should do is refund me the money or fix the control panel - neither of these they want to oversee. Why are there not more videos uploaded to YouTube on this CURSED practice?? I CAN’T BELIEVE THIS WAS MADE IN CANADA.

I tried to EasyClean feature three times and it did not work. Then I called LG multiple times. They finally sent out their technician who agreed that it is not working. He recommended I called priority services and they said we can’t do anything about it because the oven is still functioning correctly. I contacted the Better Business Bureau of New Jersey and had many email conversations with them and LG headquarters and the final decision was I’m supposed to use three or four different types of chemicals to clean the oven because their feature does not work. We are in our 70s and scraping back of oven is not an option, only bought this oven because of the EasyClean feature.

Loved the look of this range but told salesman I wanted self clean. He said look it has Easy Clean. Not the same I found out 2 months later. Also my service book states I get grill pan for top of stove and small cleaning kit which I found out months later and was told not for my model... But the worst is my oven is chipping enamel - golf ball size chip. Also told not under warranty. This is a defect not warranty problem. So now it’s my problem to replace this part on bottom of oven. Is about $180.00 and grill pan is about 60.00 plus cleaning kit about $10.00 so I need to spend about 250.00 to get my range back to new. Remember this range is only 18 months old... My husband wanted a GE but I like how this looked. Wished I listened but won’t have this range long at this rate because it’s hard to get parts from overseas and customer service sucks and so does the company. Be WARNED!!!!!

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

I purchased an LG (Model: 1390179) Fridge with the double French doors or ice maker package. The French door on the right side has an extremely poor hinge. It was probably made from weak material because it easily breaks after a short time. Now, I dont have the ice maker feature or any other of the digital programs since my door does not shut properly. I have been waiting for the replacement part for the last four months. What is the matter with this picture? I paid over two thousand dollars for this piece of garbage.

I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they cant do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty its not worth it. Buy a different companys product. Thanks.

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

Received letter in May 2013 about recall of LG washer that I purchased about 18 months previously. Called the number listed and set up appointment for replacement of motherboard. That is when the problems started. There were numerous problems and it involved many calls to the company. Six months and eight technician visits later I finally got through to a company supervisor who agreed to replace the recalled machine. Delivered on November 27th, 2014. The very first time I used it the machine shut down completely while full of water. Put cycle on drain and spin and it solved that problem. In the following four months there have been a number of other problems including very low water fill, even for smaller loads. Extremely frustrating because I have to keep pressing the button for extra water and it only puts in a small amount. After the fourth press, it fills to the very top which is too much water. There is no happy medium. Also, there is a button for warm water but it always fills with cold water. As with all the other complaints I have read, there is also a balance problem with this machine. I have placed several calls to the supervisor I spoke with in November but they have been ignored. The machine that I had before the LG was a Maytag and I used it hard (we were a family of three children and three adults) and it went strong for 23 years. The only replacement on it was a belt. If my calls to the company are not returned, I intend to fill out a complaint with the BBB.

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

We bought a new LG fridge with our home and it lasted about 6 months. Quit making ice. I called LG and they determined the compressor was failing after a month of service calls. They ordered parts, canceled my appointment 2x, finally someone shows up and says, We’ll I don’t think the compressor is bad. We said, Well 2 other people said it is so replace it like youre told. He did and it failed. The fridge never got cold. Ruined all the food inside overnight and when we pulled it out he had damaged the back panel. Called the repair group and was told they couldn’t come back out. It was up to Lg. Again called and jumped through all the hoops with Lg and now we’re waiting another week with no fridge or freezer. Had to go out and buy a chest freezer. They don’t care at all. Do not buy a LG fridge!!!!

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

I recently bought an LG washer and dryer. The washer does not fill with enough water, leaving my clothes in a tangled wad. Takes an hour to wash a simple load. The dryer refuses to dry the clothes. Seems the sensor knows when your clothes should be dry and shuts off. Trying drying a bathroom rug. Takes three or more tries. I long for my old washer which I gave away in working order. LGs are junk... save your money!!!

I have now seen hundreds if not thousands of online pictures of my similar issue with this product. The control panel is NOT sealed correctly so the steam seeps out on the top and has entered the thin plastic which encases the control panel and created small but obvious cracks. This would not happen if the door/panel was sealed tightly with some form of a seal, which it is not. It is plastic meets plasic on a edge. Therefore the steam enters creating heat and pressure and cracking the display as well as allowing moisture into the electrical panel.** Here is a link to a video that shows the issue. This is a design flaw. Its also a hazard since the water vapor is seeping into the panel. My dishwasher is also not very old. I do not recommend this product since the design flaw not only has NOT been fixed, it has not been addressed by LG despite numerous reports on the web. Shame on LG for allowing a flaw to just continue each year in this model.

We purchased an LG front loader washing machine, LG dryer and LG refrigerator in 2006. The dryer needed repair service once; the washing machine had several issues including nasty smell, weird spots on clothes and needed lots of repair, and the refrigerator has stopped working twice. We had purchased the appliances through Best Buy and were able to cover some of those repairs under the extended warranty. All the appliances are long out of warranty now. Last year, we found that there was an internal leak in the washing machine causing the rear left housing to rust completely through which resulted in a flooded laundry area every time the machine was running. Now the freezer/refrigerator stopped working (again). I have not yet contacted LG as I dont expect them to actually do anything about these issues. The dryer is still running as far as I know. In all fairness, we have used the washer extensively but based on my experience with other brands, I would not buy any LG appliances again. They were expensive, turned out to be substandard, and have costly repairs.

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

2.5 Year old fridge not working has stopped cooling twice and it is ridiculous how bad the compression motors. Along with that LG customer service did not want to help and were useless. Very unreliable.

Updated on 07/25/2019: I thought I would be coming back here to change my rating. An LG rep contacted me in private conversation on this site after I posted my original review. He promised in writing (sent the transcript to LGs repair website) to fix the problem with no charge. I spent hours of submitting the required pictures, information, and the transcript of the conversation. The rep who spoke with me and reviewed the conversation said that since I was promised a courtesy repair and since I submitted the proof, that an LG rep would be contacting me by phone within the next two days. Instead, I just received an email in my junk mail that THEY COULD NOT APPROVE THE REPAIR. So, my original review stands at one star. It should be lower because they did not follow through on their promise. On my original review, it states Resolution in Progress. SADLY, THEY HAVE NO INTENTION ON RESOLVING THIS. It would have been better for them to turn me down OR NOT OFFER in the first place than promise the courtesy repair and renege. I DIDNT ASK THEM TO FIX IT, I was just writing a review on their product. They offered to fix it. Never again will I buy and LG product. And I will discourage all my friends and acquaintances against it. Dont buy anything LG--there are so many other better brands out there with real customer service!Original review: We purchased an LG refrigerator and almost immediately the covering on the control panel started peeling. Its my fault that I didnt take care of it right away, but it was only cosmetic. At the time, we were in the middle of a military move and had many other things that needed attention. The fridge is only 6 years old, but now the peeling has almost reached the fonts that tell you what your choices are. As it peels, it turns black underneath so once it reaches the wording, we wont be able to read the available choices.The customer service rep says it will be $125.00 to send someone out and they do not sell the required part to customers. Only a technician can bring the part. Cheap product- wont buy again.

Mine is only 2 years old and is broken again. I call LG customer service and they give me the runaround. They kept telling me that they didnt have appointments yet but keep calling back. Finally, they just tell me to call a local repairman and give me the name and #. So I call and this is what the guy tells me. Were swamped, We are getting 5 calls a day on that refrigerator. We are getting the part straight from LG and they are failing in 3 weeks. He said that its a piece of **. And not to invest any more money in it and go out and get a new refrigerator.

LG refrigerator (French door/expensive) had to have compressor replaced at 2 yrs, $800+ in labor, parts took 3 weeks to arrive from Korea so without a ref for all that time. Now a couple years later it went out again, compressor, evaporator and other parts replaced. It doesnt cool and is deemed unrepairable. Have spent another $905 in labor. Asking LG to at least reimburse for labor but not getting good support. Product is not good quality apparently and parts take an unreasonable amount of time to arrive. Warranty support inadequate under the circumstances.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

My dishwasher started beeping and turning off mid cycle. This dishwasher is only a year old. I also have noticed more people have the same issue with dishwashers from LG. I Paid too much money for to be experiencing this after a year of use.

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

DRN #**. I have an offer for refund of the defective refrigerator but they dont answer my calls, my txts and my emails. This claim started Feb 5 2021 when my refrigerator stopped working for the second time in less than two years. 3 companies certified it could not be repaired, one of them came 6 times in the middle of a pandemia (and broke a tile in my kitchen with their equipment). 2 months without refrigerator buying ice for a cooler with small children in the house and me being diabetic without being able to follow my diet. Around 100 hours in the phone taken from my work time. I have spoken to at least 30 people from LGE.... I sent sticker with serial number, proof of purchase, address, email.... Not even one call back from LGE and always expecting an email back before 72 hours. Multiple DRNs that got cancelled without even being notified. What kind of customer support is this?

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

I like the ice machine, water machine, double doors, Auto cooling, auto temperature, but it wasnt that special. It could have been better to me. The temperature never worked. It would get hot randomly. It would leave water. It would get really cold one day then hot the next. It was cheap and lasted only a few years. It would last longer the warranty was bettering dont like it. I wasnt a fan after the first year and it didnt have a for what Im paying for it. I could get a better fridge. It wasnt the best and I should have put out more money to get a better one. It was pretty low and to me it could have been higher and it could have been up to standards and to me it was not and some reason it didnt last more than 45 years and to me thats pretty low for your fridge raider. But it has a great warranty for the last at least 10-15 years. I didnt think it would crash so soon but it did. I should have put more time and effort let alone money into the fridge that I was purchasing.

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

I have the same experience with my machine. Just after 1 yr, the washer will spin & refill for hours repeating the same cycles. The machine starts at 57 min. wash 9 normal load, cottons) but after an hour is still spinning, draining & refilling. The first time I noticed this, it was spinning for over 3 hrs. until I stopped it. Not only that, the clothes come out about as dirty as they went in. The machine is a huge disappointment.

I have had nothing but problems with the LG products Ive bought. For example I bought a $2000 LG French door fridge/freezer (LFX25976ST) and have had malfunctions with it every year since I bought it which required expensive repairs to fix. The repair companys now refused to repair it again stating that its a lemon. LG products in general are poor quality, Ive also had problems with LG stoves and microwaves. Dont buy LG products unless you also buy a 10 year warranty, otherwise you will pay more in repairs than you originally paid!

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

Our LG front load washing machine has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. Ive installed a water hammer arrestor, but wasnt any better. Very bad vibrations and unacceptable noise during wash/rinse cycles - unit actually moves across the floor! And needs continuous cleaning of soap and softener dispensers - clothes smell badly if you dont. Dryer does not perform well either - takes 2 hours to dry a load! I would never recommend LG to anyone - spent over $1,800 for the washer/dryer pair with pedestals, and have replaced them in less than 3 years with conventional pair!!!

I purchased a $700 LG washing machine. After 1.5 years, the machine stopped working. It literally died, no display, no nothing, right in the middle of a wash. The lid was electric, therefore we could not get our clothes out of the machine (in about 12 inches of water). We had 4 different servicemen out (sent by LG) and none of them knew how to open the lid, until the 4th arrived with a 9 volt battery and got it open. Of course, the clothes were ruined. I explained the situation to LG and they actually sent me a check for $275 (the estimated cost of the clothing) and Best Buy gave me credit for the defective machine, which we used to upgrade to a better model LG washing machine. The new expensive machine continually gave the UE error message, inappropriately. It would show this even when we were cleaning the tub and nothing was in it. This got so bad eventually it started taking us a day or more to complete one load of clothes.Sooooo, I put in another call to customer service, who repeatedly told me it was out of warranty and they couldnt do anything. I asked to speak to someone in management and was transferred to executive services. They actually listened to my story, sympathized with me and sent out a repairman (who ordered parts, over $900) and fixed the machine. It now runs great! So, even though some companies like LG make a product that has serious performance issues, their customer service has done an excellent job addressing my concerns and going out of their way to make it right.

We purchased out LG four-door three years ago from Home Depot. We purchased the 5-year HD Protection Plan (issued through a company called Asurion). The compressor began failing last November, and since January, we’ve had repairmen in our home four times and are scheduled for a fifth visit next week. The first company they sent out spent over a week replacing the compressor, only to have it fail within a couple of days. When they returned a few days later, they spent an entire day repairing the issue, and claimed it was the most difficult repair they’ve had to attempt. We were without a functioning fridge for three weeks while we waited for appointments and replacement parts. The fix lasted a short time before failing again and this time it’s been a comedy of errors getting anyone to even look at it. LG tells us to call Home Depot/Asurion, HD/Asurion says its LG’s problem. LG sends a repairman from Sears who says it can’t be repaired and he’ll let LG know, a week later HD calls to see if we’re happy with the resolution. I explain there’s been no resolution, and am promised a phone call from LG within 48 hours. ... Four days go by, we can’t get ahold of anyone. We have to threaten legal action to get a return call, which essentially puts the onus on LG. Asurion explains that LG has taken over the process that our protection plan normally handled and basically they can only ask us if our issue was resolved. At this point we’re offered a loaner fridge, but none is unavailable, so we’re sent a $100 gift card toward the purchase of a mini fridge. I’m desperate for any kind of refrigeration in my kitchen, so we go to Home Depot, only to discover they don’t sell any mini fridge for less than $120. I am beyond frustrated at this point. I shouldn’t have to spend any more money. We’ve lost hundreds of dollars in food, hours of time on prepared meals, etc.) After the first failure, I’ve been afraid to put our bulk meat in the freezer, rightly so, because I’m afraid the fridge will fail again. So Last week we had a fourth visit from a repair tech, who said our fridge can’t be repaired, and because we’ve been told by LG that the repair tech must call them directly, we asked him to make the call in our presence. He spent 30 minutes on hold before being disconnected, and my husband spent 90 minutes on hold before he gave up. LG repeatedly claims they aren’t getting any information from Asurion or their repairmen. Our claim rep from Asurion returned my call the following day and conferenced in a rep from LG, who basically said he couldn’t help me before transferring me to someone from ‘executive services’ who reviewed my case, said she was sorry, and scheduled another repair visit. She described the convoluted process that needs to occur before they’ll replace my fridge, but wouldn’t give me any of the phone numbers that Sears needs to call, and Sears has no idea what we’re talking about when we tell them they need to call LG (although so far they’ve been willing to accommodate us). We’ll see what happens on Monday when repairman #5 shows up. Every repair guy we’ve spoken to says all they do all day is go around and evaluate failed LG compressors. We finally broke down and purchased a new refrigerator in the meantime, and the sales associate also said he always discourages people from purchasing LGs because everyone he’s sold in the last 4 years has failed and LG is terrible about replacing them. So, to sum up, LG sells garbage, doesn’t care, and won’t help when they can’t be repaired. And so far, the Home Depot protection plan hasn’t done much to protect my purchase. This has been a nightmare and if I could afford to write off the thousands of dollars I’ve spent on a trash fridge and wasted food, I would do it, because LG is killing my sanity.

I have had an LG fridge for a few months and it has stopped cooling correctly, and the ice and water dispenser do not work. I have tried LG customer service 4 times and, on my last call, have asked to speak with a manager. They all say the same thing, promising a resolution, though nothing happens. I have been waiting for over 3 weeks to get help with my problem, but help has not come. I would purchase any other large appliance from anyone but LG, if I were you.

Bought a LG washing machine in December of 2011. In October of 2014 it just died with no warning. It cost $336.31 to fix. I tried to get help from LG with the cost of the repair and they either hang up on you or keep you on hold so long that the call gets lost. Even when you give them the information they ask for, they are still unwilling to help you with the cost of fixing it. They really act like they do not care about the financial burden in the consumer. The main board had to be replaced after less than 3 years. The serial # is 110kwhxax921 and the model # is WT4801CWABW(0). I will never purchase anything LG again.

LG Tromm. Well reviewed. No experience with the brand, so it was the first time. It was very expensive 11 years ago, but seems to have come down in price. Extremely satisfied with all the options, for e.g., delay wash, hand wash. The only problem was the mould around the rubber seals. I cant seem to get rid of it, even though Ive tried everything suggested, both by professionals and on the internet. The capacity was large enough to wash a King duvet and clothing for a family of 5. It needed to be energy efficient because we do 3 full loads a week. It had excellent reviews. Repairs are our main concern. Although we bought extended warranties for the pair (washing machine and dryer), it doesnt cover all parts or repairs, but for most. I wish the sales associate gave us the pros and cons of these machines. We have more pros when reviewing the LG Tromm, but more information about the mould problem would have helped.

The ice maker on our top of the line LG fridge has stopped working. I understand that the manufacturer offers only a one year warranty, but I have owned a number of refrigerators over the years and never had one fail in such a short time. The repair will be almost $400. I sincerely regret purchasing this product.

I simply cannot stand my front load LG washer! From day one, Ive found grey or rust colored random spot on our clothes and towels, and nothing seems to get them out. What a waste! There are a lot of bells and whistles which may seem nice, but I rarely use them and rarely need them. Never would I recommend this product. I miss my old top loading washer.

I purchased it in January 2011 at Home Depot. As of this week in June 2013, the refrigerator runs non-stop and the freezer frosts over. The refrigerator part does not keep food cold, only cool. LG customer service was like talking to a wall. I also bought a washer: a full tub without an agitator and water saver. The tub never fills up enough to cover the clothing I end up pouring buckets of water in the tub to fill over the clothing. The agitation is so slight that stains and dirt are rarely removed. NEVER EVER buy an LG product. They are high priced junk.

I purchased an LG washer 21/2 years ago from Home Depot and last weekend it failed during a load. I could not get my clothes out. The main PCB board failed. This washer was only used for a couple of loads a week. What really bothered me was the treatment I got from LG. The service people kept hanging up on me and they would not do anything for me even though they had a service bulletin out identifying the board as a problem and had developed an updated replacement board. Stay away from LG equipment. Their equipment is not reliable and they do not stand by their equipment.

I bought a top load LG washer in May of 2014, model WT1101CW, and was very pleased with it. I have three pets and we need to wash large comforters and blankets often; the washing machine did a great job and was easy to use. Then a freak accident occurred within just a couple of months of owning the machine. The washing machine pulled a sheet into the drain at the bottom of the tub and I had to call a technician. Since then, the machine has been operating well until all of a sudden, it stopped two weeks ago and gave me an error message PE. That means the water sensors arent working. I was leaving town and asked my adult daughter to please call and arrange a service call but she said she called the customer service number multiple times and wasnt able to get an appointment set. I called when I returned home and was told that 1) LG couldnt get in touch with four different companies that service their appliances, 2) there are no LG technicians available to help me, 3) that Id have to wait 3-5 days for someone to call me back. I called again today - same story. I told the operator that the wait time for a service call is unacceptable, especially since now were moving in to our third week without a washing machine. I would NOT purchase this machine again. Im sure there are other options out there that clean as well as this one does and are more reliable.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

I will start by saying that I currently own and have owned many LG products over the years and have been well pleased. I researched appliances for sometime before deciding to purchase LG. I purchased a LG gas double oven slide in range, space saver microwave and dishwasher September 2018. Range had to be ordered and was not installed until October 2018. In less than 2 months the range required a major repair in which multiple parts including the mainboard was replaced. After several attempts from service repairman it was finally repaired January 23, 2019. Issue was determined that there was a direct short. Fan did not work because both the mainboard and relay board were blown so fan did not work to control flames. Oven shuts down and cannot be used.November 24th, 2019 the same issue occurred again. I had to make several calls to customer service and demand to talk to a supervisor to even a get a service call scheduled. (Let me disclose that this appliance is now just out of the 1 year warranty.) I have requested that LG replace this $2700 range with a brand new one due to its significant electrical and safety issues. An executive that only provided a first name and support email contact emailed me to apologize for my inconvenience and offered for me to contact him with any questions or concerns. I have emailed him twice with no response. I am beyond disappointed and the lack of concern from LG is unacceptable. I have asked for contact information for an LG representative that can actually do something to help from both the executive and customer support with no response. I have huge concerns since this will be the 3rd mainboard installed in less than a year.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

I purchased an LG model # LRFD22850ST about 5 years ago. On and off for the last 5 years, my fire alarms would go off. We could never find what the cause was. Thought maybe it was just the batteries needing to be replaced in my alarms. Never thought it could be the lights inside our refrigerator. Then one day, I opened up the refrigerator to the smell of burnt plastic. The light fixture cover was melted to the refrigerator. The sockets were black, and the food on the top shelf was as hot as if it just came out of the oven. I peeled off the light fixture and was able to get the light bulbs out. I unplugged the entire unit and called LG. They told me there was a problem (I later discovered there was a class action lawsuit) and that they would send someone out to fix the problem. No charge to me. I was told that I should be fine to plug the unit back in but to make sure not to put any light bulbs in. They set up an appointment with a service provider they chose. The service provider called me and LG and refused to take the call. They said it was very difficult to deal with LG and were never able to get the parts needed. LG then chose another service provider. Same story. They refused the call for same reason. LG then informed me that they ran out of service providers in my area and that my case was being transferred to the Locator Department (I guess this happens quite a bit for the company to set up an entire department to find people / someone to service their appliances!). They said that would take 5 - 7 business days. Of course, this was on a Thursday and Columbus Day is on Monday. So they probably wont even start to look till Tuesday, which means seven business days is actually more like 2 weeks. But I should be ok to plug it back in and wait all that time and take the chance that my house will burn down! I have spoken to several repair companies and many salespeople, and all seem to believe that if an appliance goes on fire you should never plug it back in. So Im off to buy another appliance. Dont think I will ever get anything from LG. Customer service was horrible. If youre looking at appliances, I would think twice on an LG product.

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.