Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

This brand is well known all over the world and its reliable, safe and will last a long time. It has an amazing and modern design and everyone would be happy to have such product at home. It has everything I was looking for in a refrigerator and the price was within my budget. The color matches my other appliances and its easy to clean. I like the water filter that comes with it because makes so convenient and easy for my entire family to drink clean and purified water. I only wished it was more affordable. Everything else about it makes me happy and Im so glad I selected this specific model and brand. I have no regrets. This brand has met my expectations and I would recommend it to all of my friends and family members.

The drum spun off its base when in the spin cycle . It was only filled with intimate clothing . It slammed into the inside front panel of the washer with me standing in front of the machine. I called LG and they want proof of purchase..Which we have...Then they will review..then they will decide if it meets criteria for repair....then they will find a service person....then they will schedule an appointment for repair on a washer that they knew was on recall all along! Maybe 5 to 10 days later! I have a family of 6...one trip to the laundry mat is 50.00 to 80.00 depending on blankets with urine etc. In 10 days we will be out the cost of a washer. What kind of help is that! At home depot we paid 1945.00 for the washer and dryer set on 12/08/11. That is the type of customer service you receive from LG for your dollars...so BADDDDD! DONT DO IT!

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.

Bought online Costco store. Paid over $2000.00. Both fridge and freezer sections died suddenly in less than 3 years. LG sent repaired person first visit Nothing wrong (But frozen meat are become soft.) Second visit he did something. It works but not as cold as you expect. In next few months again stopped working. I am so tired of cleaning out rotten food, dairy, meat and seafood. I never had such problem with GE or Kenmore. I will never buy LG anymore. So happy to have big fridge with bottom freezer, door in door latest style. I have not even call this time yet. Just finish clean up all inside this Fridge. I hope my warranty is still good or I will complain to Costco and LG to do something. I am tired of this again and again. I won’t expect after I spent this much money to get such useless material and service takes 9 days first time to come. How unhelpful. I tracked down my receipts and have everything but I have to search where I kept. No problem, Costco online always can get it again.

I bought a HE LG top loading washer and it just does not get my clothes clean. I work construction and my knees get dirty. My old sears kenmore always got my jeans clean. This new expensive HE machine is a piece of crap. Do not buy one!!!!

The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

Wash machine about a year old died. Most of the time the machine washed clothes for a single man with a white-collar job. So very little clothing once every couple weeks and certainly not soiled at all. Service took 3 weeks to show up and then told the machine is junk by LGs own serviceman and then told part to fix it is discontinued! On a 1-year-old machine? Then constant runaround from LG about a proof of purchase (which I do not have). The machine was purchased at Best Buy with a Best Buy gift card so no credit card or check or other means of proof. Best Buy says they cannot trace gift card purchases. The machine has a 10-year warranty and I only know this because LG told me I registered the machine with the serial number on October 10, 2017. THEY KNOW the machine was purchased and registered for the warranty! I didnt steal it! You cannot walk out of Best Buy with clothes washing machine hidden in your pants pocket! So they know when it was purchased and where it was purchased from. They (LG) have a record of all serial numbers and where they are delivered. Now they refuse to honor the warranty.

I purchased an LG gas range at our local Sears store thinking that it looked great in the photos. What a disappointment to spend over $1300 on this poorly engineered product! The control knobs cracked and became loose immediately. The customer service was a joke, just like the commercial on TV where the man (Peggy) from Siberia answers. Calls got dropped etc. New knobs with the same poor design cost $40.00 each! I did not replace them. I used glue and nylon ties to hold them on. The flames are all uneven and the metal covers are de-laminating. The knobs now are peeling from heat. I have decided not to buy any more LG products. It’s the only way to fight back obsolescence.

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

One year ago washer- dryer purchased. Washer leaves deposit of dirty material on clothes. Lowes said they can do nothing as it is past 30 days! Your reviews show similar complaints from other folks. Another voice! NO LG!

I wanted to purchase all the same appliances for my remodeled kitchen. Big mistake, I will never buy a LG dishwasher or recommend ever again. Had trouble since the first day I used it. Does not get dishes clean and the control board took a crap immediately. Pure junk.

I havent had my top loader for 4 years yet and this is the 3rd time its broke. I got it at Best Buy and the first time it broke they wouldnt stand behind it all. I didnt purchase the extended warranty because I figured it should last for more than 2 yrs, you would have thought! I spent 800.00 dollars on a machine I thought would last me. Im not made of money so my hard earned money was thrown in the wind. NOW after over 2 weeks of waiting on it to be fixed, THE PART THEY SENT WAS WRONG!!! So now I get to wait again. I WILL NOT recommend this company or Best Buy to anyone. I have called LG and complained many times. The only thing I got out of it was this time they gave me an APM#. I want a new washer. This is a lemon in my books.

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

We purchased a brand new LG Refrigerator LFX33975 fall of 2013 prior to moving into our new home. In less than a year 1/2, we noticed the bottom of the left side door beginning to rust on the bottom side. Directly below the ICE/WATER dispenser due to a manufacturers leaking problem. We called LGs warranty department and they sent an LG specialist to come out and take a look at our complaint. He determined that there was a leak caused by the ice and water dispenser. The leak was due to a manufacturers default. Because the dispenser should have never leaked out into the bottom of the door frame which caused the rust. The LG specialist said he would have to order a new door and a new ice maker that were shipped directly to our home. He then called to find out if both parts had been delivered and we told him yes. We then arranged an appointment for him to come out and replace these parts. Now they want us to be responsible for the repair cost of $224.70 that they should have come out and repaired at their cost. We are even being harassed by a collection agency which even sent us a letter demanding payment. Such an expensive fridge should not have this problem especially being just over one year of owning this fridge. I am sure that there are many disappointed customers dealing with the same manufacturers defect. They deserve to have a class action suit put on them. If LG is harassing us like this I can just imagine how awful they are to others. I will never again buy any LG products in the future!!! WE ARE NOT PAYING FOR THEIR MISTAKE!!!

This company is a joke! Just look at all the 1 star complaints. Where were these reviews when I purchased? Well, the refrigerator was a brand new model with a brand new design called a linear compressor. This so-called ‘energy saver’, has been verified a complete disaster. It was faulty from day 1 and all the technicians will agreed. LG has since redesigned it, so now instead of 1 1/2 to 2 years, it is made to last up to 3 years before it fails. Save on energy? Perhaps, but you will pay through the nose on faulty parts every couple of years. It will cost you at minimum of $1,000 for the compressor to be replaced and a bit less to have your motherboard replaced when it fails. This does not include the hundreds to thousands in wasted food when the refrigerator crashes, the 2 to 6 week wait for a certified repair person (eat out every night?), the hours spent dealing with LG (NON-EXISTENT) customer service, who will never return a call or follow-up, who will argue with you, mock you, and make up lies regarding what their warranty plainly says in writing and in an easy to read chart, which they will refuse to honor. I urge you all to file an online complaint with your states attorney generals office. They handle these types of cases. Instead of complaining on here, where nothing will come of it, take a moment to get real action. They are basically stealing! They are the ones who manufactured faulty parts, they should be held responsible. If you bought a car that had a defective part, there would be a recall and the company would replace it. But LG has no honor, or concern for the millions of dollars paid out by consumers to repair or replace their products. They will NEVER care, unless they are FORCED TO!!! Aside from your State Attorney General, complaints to the Better Business Bureau, media outlets, blogs, complaint sites, The Federal Trade Commission (FTC), State Consumer Affairs Departments, letters to the store managers who carry their products, etc. LETS MAKE THEM ACCOUNTABLE!

Have had no problems with front loading washer and dryer. Bought biggest capacity of both appliances with pedestals. No more getting on my knees to check for left behind clothes. They are so quiet, I have to check if they are done.

Recently purchased a home with this stove in the kitchen. Within days I noticed how easy it is to bump the knob and turn on a burner! I warned my fiancé but he didn’t listen and set some paper plates on top of the stove and must’ve bumped a knob. We were getting ready to leave and happened to come back inside for something when I smelled smoke and we found the plates and their packaging in flames! Wondering when LG is going to acknowledge this problem?! Like others have said, I would feel bad even trying to give this thing away. It’s awful.

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

I have only had my LG refrigerator for 5 years and now my freezer has gone out and every repair person says it is the compressor as this is a very common thing with these fridges. Is this not a recalled product? Are you not standing by your product and its parts and are ok with this being a standard? Very disappointed in the fact that your company is not standing by its product and replacing these parts that are consistently failing after only a few years and still not fixed! You are still selling subpar refrigerators! This should be reported to the better business bureau and the Attorney general! Shame on LG!!!! Not only do I have to spend money for a new fridge but replace all the food that will now go bad in my freezer! I would rather give ZERO STARS but it will not let me submit!!!

Ive had LG phones with good luck, and I the look of this oven, but my previous two Whirlpool ovens performed better and were easier to clean up. The surface of this oven is for some reason hard to clean. Also, with hand washing using mild dish detergent, the print on the knobs is wearing off, and the stove is only a year and a half old. Because its considered cosmetic, and over one year old, LG will not replace the knobs. Ive never seen this happen, and at $45.00 per knob, am not pleased about having to replace them at 1 and 1/2 years. I wont be buying LG again and I wont be recommending.

I am currently overseas and purchased an LG F1443KD front loading washer 3 years ago and as a lot of people have experienced the rotor plastic splines have stripped out. As soon as the washer started acting up I tore into it. I can replace the rotor here for around 80 dollars, so I am not even contemplating going through the hassle of the warranty and having to pay for the service call and then be at the mercy of someone else. So this is the cheapest and easiest route by far and I will have my washer back on line in a week. In the meantime I do have a smaller unit upstairs that will suffice until this one is fixed. So will I buy another LG? I am on the fence on this one. Maybe if I get a great deal. LG has been around for many years, but they were not always called LG. What I read is they were previously GOLDSTAR.... and if memory serves me correctly, GOLDSTAR was something you would buy at the supermarket.

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

Please don’t buy LG products. I had purchased washing machine in August, it is defective. I am suffering from last five month but no one give any resolution of my problem. Service is third class. Even they are not pick up my calls.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

Buyer beware of this refrigerator! I have an LG fridge (through sears –kenmore elite). I have spoken to Sears and LG. Both are saying that my less than two year old fridge not working is the others problem. I have now paid to have both a Sears technician and an LG technician look at it. The first tech said the issue was the refrigerant cooling system and the compressor was gone. This was the local LG authorized appliance repair person. The second was the Sears authorized repair tech who said it was the electrical board, but it could also be the compressor but they werent sure. Both say NOT their problem!! It is going to cost 1150.00 to fix my fridge after Xmas! I have now had no fridge for over two weeks. Life is definitely Not Good!!!I spoke to Sears, they also told me, not their problem. So what what do I do now? I know, pay $1150.00 for my fridge. If my fridge, was older, I would get it! But it is less than two years old!! You know that is not right!! This fridge is a lemon, avoid at all costs. Please avoid this model and beware that neither LG or Sears cares even a little bit about assisting you if your appliance is not under warranty!!!

LG service lacks timeliness. I bought an LG French door refrigerator which we put in service three years ago (in 2015). Since that time we have had the circulation fan replaced in 2017 and the compressor failed in 2018. We have now been waiting for three weeks to have the compressor replaced and it appears we will be yet a fourth week before we have a technician here to perform that work. Took 2 weeks to get the tech out to diagnose and order the parts needed, another week to get the part and set up another appointment, then the appoint was cancelled because a plastic part I could snap on myself was not yet on hand. Like I said: Now looking to be 4 weeks (maybe) before I once again have another functioning refrigerator. NOT HAPPY!

LG French Door model LFX25960ST - After 2 years, the ice maker started leaking down the front of the doors. Repairman said I need a new ice maker. Cost $430. After 9 months the problem is starting again. I am the only one who uses the refrigerator so I know it is not being abused. I will never purchase another LG product again. My previous refrigerator was a plain Avocado Green GE and I had it for 20 years with no problems. Plain is the way to go. All the bells and whistles look pretty but are not functional.

We bought an LG refrigerator (model #795LMX2598) 2 years ago and the freezer door is already leaking air. The rubber seal on the freezer door is warped already and cool air is leaking out. We were told parts wont come for at least 2 more weeks. In the meantime, we have a freezer that cant maintain temperature and just in time for Thanksgiving! We were told that it may be hard to find parts for LG refrigerators. We may be looking elsewhere for fridge in the future.

I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.I purchased a LG LFXC24726S refrigerator on 3/6/2018 along with a full set of appliances. Up to this point, I have been happy with my purchase. I found out this morning that my compressor has failed. I reached out to LG via chat and explained my situation and asked what my options are for getting it fixed, assuming that the company would make it right for a loyal customer. And a loyal customer I am with over $10,000 of LG products in the home between appliances and electronics. I was told that the part has a ten year warranty and I would have to cover any labor costs. I am frustrated as I was appeased when this happened last time when the company provided the labor and part free of charge, as they should given the expense of the appliances and subsequent failure within 3 years. I was told that this is the company policy and they cannot cover labor expenses.I strongly believe that anybody with good business acumen takes care of their loyal customers because word of mouth can make or break a company. I am again, very disappointed that LG is not stepping up to the plate to take care of someone who has shown loyalty to the company over many years. I will give them another chance to make this right or else my business will be taken elsewhere in the future to a company who values their consistent customers.

I bought this refrigerator in Sept. 2012. January 2013 I experienced the 1F error message. LG had a tech come out and replace the computer board and the fan. January 2014 same thing happened. They replaced the control board and the fan (the original fan was recalled so a newer fan was put in place). January 2015 freezer frosting up again causing the fan to run all the time. LG says it’s out of warranty however it is the control board that is broke again. They sent a tech out that would not open the door until I gave them a check for $60.00. Then they tell me that LG is just refurbishing the old boards and sending them back to be put back in the refrigerator. They tell me they want $308.00 to replace and that I have to give them $150.00 before they would order. I can’t afford that. This should be LG replacing this as this part is defective and they continue to put defective parts back into the refrigerator and charge the consumer. All I want is a working refrigerator. I will never buy an LG product again. They are deceptive and should be recalling these control boards and replacing them with working boards.

I purchased this machine with high hopes of getting an energy efficient machine that would properly clean our clothes. It has proven to be a terrible disappointment. Even when I pretreat stains I have had to wash the clothes more than one time just to get the mark off the clothing. How is that efficient?? I have pulled items out of the washer that have areas that hadnt even gotten wet. How is that going to clean the clothes?? It has been a frustrating experience and I would recommend that anyone considering this machine reconsider their purchase. If I hadnt spent so much money I would go out and buy a different machine today.

LG Refrigerators has good quality. Quiet and works wonderfully. Weve had it for three years. LED lights are great and well placed. But workmanship on freezer door seal needs improvement.

LG WM3360HWCA - After about 2 years the washer sounds like a Concorde taking off on spin cycle. You cannot be in the same room as the noise is so bad. Called LG and of course theres no one here on the island (live in Hawaii) to come and service it. They gave me the contact number for a company that does repairs. Unfortunately after a week of calling them and no return calls I ended up having Sears come out. He spun the drum in the machine all for $105 and then stated that the repairs would be $1100 as the bearings had gone out. I paid $700 for this washer. How can the repairs cost more? The Sears service rep said that I was over using the machine. I explained that I only fill up to the minimum line on the guide inside. He stated that in Hawaii the water is soft and that we are supposed to use half the recommendation that is on the bottle. I have never heard this before. So now out-of-pocket and have to go and buy a brand-new washer. LG the good life my ass.

2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

As a new home owner, we purchased a full line of LG products. Extremely excited to have the new sleek appliances in our new home, we felt accomplished. After 3 years of ownership, we started having a problem with the ice dispenser freezing. We called into the service desk. They said this wasnt covered in the manufacturers warranty. After replacing a few parts here and there (being parts changers), we decided to call in a repairman. They let us know that the problems we were having have been covered under the warranty, and that we needed to call LG back. After calling in the service center, they agreed to allow one of their servicemen come in and service our unit. Their technicians came in and removed our refrigerator (for 2 months). They brought it back with a new compressor and a bill for the labor. They explained that if the computer board on the front of the unit was not working, we would need to replace that portion out of pocket. So we purchased the circuit board ($100), but the unit still did not work. We called back in to LG. They said we purchased the wrong one. We needed to purchase the other ($80). So we did, but still nothing. After talking with a friend, I decided to purchase the capacitor. The part was delivered on Saturday. I installed the part and 10 minutes later, the part exploded. Literally, white smoke blowing into the ceiling of the kitchen. After replacing parts, paying for parts that were not the problem and getting the runaround from the service center, we purchased a Whirlpool. We will never purchase another LG product again. We will make sure that all of our friends and neighbors hear our story. Most of them have had the same problem with LG.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

Don’t ever buy an LG refrigerator! Paid top dollar for a top model in 2017. Since then the compressor has had to replaced, and now it will not make ice due to an issue the company is obviously aware of because they issued a tech bulletin to the field that describes EXACTLY the issues I am having. It’s out of warranty now. They want $700 to fix it. Spoke with “Executive Services” after getting nowhere with their regular Customer Service. At least their regular customer service people were polite (if useless). The U.S. based Executive Services were downright nasty!

I have found that LG LRG3081ST turns on just by walking past the stove and bumping the knob. This has happened multiple times and needs to be addressed before my house blows up. This time the stove knob must have been turned on all night because the whole house smelled of gas fumes. I have looked all over the internet this morning to find out if there is any fix for this and have been unsuccessful in finding anything. This is very frustrating and needs to be fixed. I have read that there is only one-year warranty on this stove and this is not under warranty because its a design flaw LG needs to fix.

Have a LG Dishwasher Model LDS4821ST. After purchasing this and about 2-3 months later notice a bad odor. A few days after cleaning dishes it smelled like something died in the unit but the smell was inside. After putting off calling LG I could not stand the smell any more so I emailed them. They e-mailed me back with recommendations such as Check your disposal for odors and try putting in vinegar and run a cycle with no dishes. Did not help the odor still there.A few days later this was still barely in warranty. I emailed again and they gave me a claim number and a repair service to call, the service guy said You still have to pay and that claim number is a conversation number not for me to charge LG. Repairs that would cost $300 and replace a part is up to me and you will not have the odor again. Yeah right I think it a bad design on the draining system that bacteria starts to develop. They do not stand behind their products. I even stated in second email that if the service guy says its my fault I would pay for the call. At this point I am probably going to buy a different brand. My KitchenAid lasted for 12 years with no issues.

I purchased an LG washing machine on November 26, 2011. The technician from LG came and put it to function by November 28, 2011. On my 1st use on December 4, 2011, I was shocked to discover a considerable leakage of water underneath the washing machine. I called for repair. First, they adjoined a torn part, then on the second call, they changed the host with leakage with another one. I discovered later in early January 2012 that some considerable number of clothes came out completely dry without being washed. I called for repair. The technician came and said that he cleared something that blocked the way for water passage. I discovered that Im still suffering of the same problem. I sat in front of the washing machine to watch it, then I found that no water was visible from the window and clothes came out with detergents. They came and changed the water balance. Frankly speaking, I lost count of how many times they would come and make repairs in a defective machine that doesnt function.I simply need the value of paid money. I need them to change the defective machine with another one thats functioning well, as I have lost patience with them over the last 6 months. I care about the image of the company, knowing that I also have other LG appliances at home, and I dont want to lose confidence in LG as a brand name. Please, if you are not concerned with my complaint, direct me to the one in charge to resolve my problem. Thank you in advance for your kind cooperation.

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

This is a dream come true. Both the air filters and water filters are easy to replace. It has several drawers both in the refrigerator part and the freezer part. It is easy to remove refrigerator drawers to clean. The shelves are adjustable. The shelving inside the door has doors on both the inside and outside. You can open just the door shelf to save cold air. It has an alarm that tells me if the door is open too long. The only drawback is it is oversized. It sticks out further than my cupboards.

I always get LG and I had them before. My purchase experience was great. I really like the icemaker of my LG refrigerator. I’ve had the fridge for a couple years, and my stainless steel was peeling, and they replaced the door.

I had to get this microwave because it was the only silver microwave of its size for my mini kitchen. I read reviews before I purchased that said it was an average microwave. That is exactly what it is. Its very loud and has very basic features but it matches my kitchen and looks good.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

Our direct drive, load self-balancing, year and a half old machine has been exhibiting all the unbalanced load problems frequently mentioned in reviews that I found after my wife told me that she keeps getting EU code indicating an unbalanced load which she redistributes by hand, followed by standing over the machine and holding it as steady as possible in order to finish the loads. When I tried to change the spin speed to low, the machine spun as fast as ever. After reading the other reviewers experience with LGs customer relations I intend to go out tomorrow and buy a non-LG washing machine and try to support any class action lawsuits that are inevitable (I hope). Maybe after their exploding cell phone problems are over, they will take care of their appliance customers. As one of the other reviewers mentioned, it seems as if LG didnt do their due diligence when it comes to product testing prior to bringing to market.

Dishwasher consistently had been flushing and would not work. Weve had the repair guy out a couple of times but he acts like hed rather be somewhere else. We asked for a different guy since he hasnt been able to resolve our problem 3 times. There is no other guy. Now it is flashing. The dishwasher has worked on and off for about a year. Were just getting a new one - NOT LG.

Our LG clothes washer is consistently - awful! Clothes come out ‘stiff and unwashed. For example, a folded handkerchief comes out of the wash still perfectly folded. Terrycloth towels come out stiff and scratchy instead of soft and relatively fluffy. Most of the time, some parts of a pair of pants, for example, are not even wet when the wash is done. The problem, I think, is lack of water. It is impossible to get enough water into the (front-loading) machine to properly wash clothes - even when the extra water option is used. Way back when I lived in military barracks and used front-loading washing machines, the water level was generally a third to half way up the front window. Not so with this LG machine. I really regret buying it.

Two years ago, my wife and I purchased an LG 7957295 French Door refrigerator. Its now 2020 and the compressor is shot. Sears wants $1000 to repair it or will give me a %50 discount if I pay $50 ($600 per year) for an appliance (all) warranty. I could have purchased a $3000 refrigerator for that amount of money. I checked and sure enough the LGs are having problems with their linear compressors I am told. The reviews say it and the repairmen are saying it. Yet, LG continues to sell them. Last, we have had numerous problems with this refrigerator from the start, loud auger sound in back, dents if you look at it, fingerprint resistant is anything but. I am heading out to buy a new refrigerator since I dont want any more problems with this item.

Every other load, this HE top load machine (wt5001cw) goes off balance. At the end of the spin cycle, the machine repeats the rinse/spin cycle over and over until it goes off balance or I manually stop it. This causes the clothes to never spin fully dry. Ive contacted LG and they wont do anything, because I cant find the original bill of sale from Sears - although Sears did give me a printout showing a summary of my purchase from 10/3/2010 which includes the model number of the LG Washer, but not the purchase price.According to a repair estimate, the parts and labor for just a new control panel will be over $400, which still does not solve the balance problem. The machine is only 14 months old and LG doesnt care. By the way, Ive been using a family members new Whirlpool HE top loader and its working great, washing the same clothes without ever going off balance. I only say this because LG will probably blame the balancing issue on the clothes or me.

I have problems with every load. The water does not even come close to wetting even a small load. Clothes often come out dry, always still dirty and with actual pieces of dirt that I brush off. I’m doing a load of work clothes right now and I brought the garden hose in to add water. When I turned it back on it went through its “load sensing” crap and then began to pump out the extra water to make sure my clothes came out dry and dirty. Don’t ever ever ever buy one of these!!!

LG dishwasher does not clean. I have to wash by hand. I had to give one (1) star because its not worth it.

LG front load washer (WM0642HW) - The washer vibrates horribly when in the spin cycles! Our whole house shakes! You can hear the vibration outside the home! The floor vibrates when washer is in spin cycle! We have bought several different kinds/brands of shock-absorbers and installed them under each leg of the washer. Still no help! This is obviously a manufacturing defect. We called LG and they sent a certified LG appliance repair man to our home. All he would tell us was: LG makes a great product and use less than half the recommended amount of detergent to control the ‘smell’.” This is my second contact to you. Do you have other complaints against LG for this same problem? LG should replace my unit. I am willing to trade down just to get rid of this vibration! I have matching dryer. Together, these appliances were $1900.00!

I purchased a LG washing machine from PC Richards in July 2013. Water started leaking from the bottom of machine. I called PC Richards repair service. 1st technician came out and said he had to order part. 2nd Technician came out two weeks later. He ran the washing machine through a cycle and no water came out. He said nothing was wrong with it, that I must be overloading the washer. I explained to him that it wasnt being overloaded and that the 1st technician ran the cycle and he saw the water coming out, that is why he ordered the part. 2nd technician refused to change any parts because he was convinced I was overloading the machine. He left without doing anything.I washed clothes when he left. Same thing happened, water all over the place. I called service center and complained that 2nd technician didnt do anything. Service center kept telling me they would call me back, that didnt happen. I called again to speak to supervisor. He tells me I have to wait till 12/10 for another technician to come back to my house. LG washers are horrible and PC Richards service center is horrible. I do not recommend either one.

Purchased LGs gas oven, in part for its brilliant blue interior. Well within the first year of use, the interior base shelf had corroded, as if some solvent had been applied to remove the paint. Since I never bake citric foods (no lasagna, no fruit pies), I could not explain how this ugly disfiguring of the interior of the oven could have occurred. Running ones hands over the surface, it feels like sandpaper.Additionally, the internal temperature is approximately 25 degrees off, based on an oven temperature gauge purchased to check the ovens accuracy. Both of these problems bring into question the overall integrity of this LG gas oven. I would not recommend anyone purchase an LG appliance.

We bought our LG washer and dryer in 2006. You can take any of the complaints/descriptions from the others and put our name under it as our problems are the same as theirs. The problem with smell and extreme mold buildup started immediately and continues to this day. We clean it weekly with washing machine cleaners, bleach and dishwasher detergent to no avail. The washer door stays open when not in use. LG customer service? It does not exist. We will never buy an LG product ever--not even an alarm clock! I would give it zero stars if I could. We have a smelly washer filled with mold and mildew. We are going to buy a new washer today. Good riddance, LG!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

It was the highest rated fridge in my price range at the time. It was also the only floor model that fit my spacial needs as well as practicality. The sales person highly recommended it and I quickly found out why. I like the ice maker. It kept temperature well, and had an amazing seal. The inside door shelf designs were amazing. The air circulation inside the refrigerator was optimal, and the freezer froze things solid in more than adequate time. The color options were limited in my area, so I opted for the white one. When my kids got the fridge dirty, some of the paint came off upon washing it.

My wife and I purchased an LG refrigerator a couple of month ago (model: LFXS28968). Roughly, two weeks ago we got a code on the digital display screen indicating dH (Freezer) and F (refrigerator). I called in a repair request to your service department (the unit was still under warranty) and sent the service department both a sales receipt and a purchase order from the stored it was bought. They scheduled a service technician to come out to look at the unit. He never came to look at the unit but said he would order the part due to the nature of the display screen read out. He also told me that if the service department did not call me within three days I would be entitled to a new unit (I guess beyond that time the food would begin to spoil). After not hearing from anyone for the past three days I tried to get in touch with the technician at least five times by both cell phone and text messaging. Absolutely no response. Then, I called the service department which was no help at all. They could not get in touch with the technician nor could they trace the part which they claimed they ordered. They said they would look into it and get back in touch with me. Guess what? they never got back in touch with me. Then I had to get in touch with a supervisor who still could not reach the technician nor trace the supposed part. The next day I spoke to a different supervisor who again could not get in touch with the technician nor located the part. The next day I called and wanted to speak to a manager from the LG Corporation. Instead I spoke to another supervisor who indicated the part was ordered from Korean and was on its way.I asked her what kind of compensation would I receive for all of spoiled food (both the refrigerator and freezer). I received a mere $150.00. Instead LG could have resolved the problem by supplying me with a new unit within the three day time frame. They decided to prolong the problem and that stretched into two weeks. This has been one of the most frustrating situations I have ever been involved in. The level of incompetence, and lack of empathy towards their customers is incomprehensible. Seldom do I write reviews but this is an exception. I hope anyone who may be thinking of purchasing a LG refrigerator will do their homework on the LG brand. I will never purchase another LG product nor will I recommend this product to any of my friends.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

I actually have had good experiences with LG products and have always thought the brand is not only dependable but is just as contemporary as other much higher price. Also the features are good and innovative that seems to be getting even better all time. It was kinda wide and for being so wide I thought it couldve had more compartments. Just me but, I dont like that some foods are not separated from other because of smells and foods that are more pungent or eaten more quickly. Overall it was a good refrigerator for eight years that I owned and used it. For one thing the barrier that keeps condiments and such from falling out when the refrigerator was opened. When I cleaned it the compartments were easy to remove and easy to put back in. I only had to replace a couple of bulbs as far as any maintenance is concerned. Very dependable I would say. I sold the refrigerator after having it for the few years. I mentioned to a friend who bought it for his daughter and as far as I know she is still using it.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

I bought my LG refrigerator model lfxs30726s in 2014, in August 2015 thats when we start having problems. I lost all my food in the refrigerator and freezer. Again in May of 2017 I lost all my food in my refrigerator and freezer. Its like starting all over again. Replace all your food in the freezer refrigerator. Its tiring and I dont like camping out and buying food everyday. The warranty doesnt pay for your food that you have to buy every day and then what you have to refill your refrigerator and freezer, they only give you a minimum amount of money to refill up your refrigerator and freezer again. Expensive warranty for five years is not going to be enough. I think you need at least 5 years to make it 10 years on my freezer and refrigerator. Good luck...

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

I have purchased an LG washer dryer model FH4U1JBH2N for £839.00, and I have received the appliance with a manufacturer defect. The washer dryer does not have the right control panel (no Drying option available on screen). No other option was offered apart from keeping the washer dryer and sending a technician to fix the defect. Imagine you purchase a cabrio car after checking the photos, the store and reviews. But you receive a regular family car... the manufacturer states that they can only come to you and cut the car open to transform it into a cabrio. In other word, you purchase a new machine, and it comes with a defect, and the manufacturer are not dependable for not meeting the specifications.What sort of company is LG? Would you like to do business with a company that does not care of the consumer/customer? Feels like, that what they see are just numbers... making profit out of people who trust a brand. DO NOT PURCHASE AN LG PRODUCT unless you want to face poor customer care, poor after sales care, poor manners over the phone, poor quality of the product and most importantly 0 dependability. I had the washer-fake-dryer since the end of August 2016 and its useless as it does not do the job I purchased it for. The retailer does not want to recollect the product as they state it is LG which has to approve the recollection. LG states it is not their issue.

LG appliances have been the worst ever. My dishwasher failed (fire developed) after a little over 2 years. My refrigerator - only 16 months old - failed and I lost hundreds of dollars of food and after one week, its still not repaired. My LG microwave lasted 2 months and had to be replaced. No more LG. Lousy goods.

The washer has a sour smell in it. The little song that plays when your wash doesnt work and the dryer cuts off a lot. Leaving my clothes wet. I have been unhappy with this set since they were purchased. They were more expensive and was certainly not worth it. I would never buy this product again.

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

This washing machine is now 3 years old. From the beginning my wife complained that it does not get the clothes as clean as our old machine, with agitator, did. Every time you wash a small load sooner or later the machine stops, often two or three times, because the load has become unbalanced. If you do not use extra rinse the clothes come out smelling soapy. This is the worst washing machine I have ever owned and I am pushing 70.

I purchased an LG french door refrigerator Model lfx28968st in January 2014. I paid close to $3,000 for it, so I was surprised when it stopped cooling less than a year later. I immediately called LG who referred me to a local company that does their warranty work. It turned that the company had been out of business for years and that no one in our area actually does their warranty work. When I called LG again they seemed surprised and told me that I would have to find a local company that would work with them to get my refrigerator repaired. After calling around town, I discovered that Sears was the only company who would attempt to repair my basically new refrigerator. I made the first appointment I could get (several weeks later) to have my refrigerator diagnosed because Sears would have to get parts ordered and approved through LG before any repair could be made so they could get reimbursed for their labor. In the meantime, we decided to rent a refrigerator to keep our food from spoiling as this was obviously going to be a long process. The repairman told me that it could be several things, one of which was the main computer panel. After finally getting the part in and installed, he told me to give it a few days to see if that did the trick. Several days later it was still not cooling. I had to go through the waiting process again. By the time Sears got it fixed for me, I had been without my nice refrigerator for many months and I had been paying rental on the other refrigerator. About a year and a half later, right after Thanksgiving 2016, my refrigerator once again stopped cooling. Also, my LG microwave purchased at the same time quit working. It turns out that neither one would never work again. This time we just purchased another used smaller refrigerator and called LG. They gave me the same information about the repair company that was out of business. I called Sears once again. Every time a repairman came out to my house they would tell me stories about how LG refrigerators are not any good and that they are constantly being called about repairs for them. I had not bought the extended warranty on my refrigerator, so this time I was told that I would have to pay for the labor, but LG would cover the cost of the parts until the original warranty ran out. I was told that LG would try to repair it, but that if it were deemed unrepairable that they would replace it. For almost the entire next year Sears would come out, diagnose my refrigerator, call LG who would suggest what was wrong and order parts. I would wait for the parts to come in and set another appointment for repair. During that period, Sears came out about five times to diagnose and five times to repair. They replaced the Evaporator A, Dryer, Dryer Assembly, Dryer UV (Restricted), Heater Exchange, Pipe Assembly... Finally, in November of 2017, Sears decided my refrigerator was unrepairable and gave up. They gave me back all of the labor that I had paid, minus the trip charge to come to my house. It turns out that because it had taken so long to try to repair my refrigerator that LG was not going to honor any kind of warranty. For the last year I have the nicest looking boat anchor in the middle of my kitchen floor that I dont know what to do with. Complaining to LG doesnt help. They just pass me around until I give up. Complaining to Sears doesnt help either. They just put me through to the warranty department, which does me no good anymore. I believe that LG should be banned from our country. I will never buy another of their products again.

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

We have only had our LG stove for 6 years and it now has a large, jagged crack across the entire top. We have not dropped anything on it and have taken very good care of it, so it had to be the heat from the burners. We also have an LG dishwasher which we have had to have repaired NUMEROUS times. AND we have an LG refrigerator that, all of the sudden, the light bulb inside wouldnt turn off and it was heating up all of our food and we had to have that repaired. I will never buy another LG product again. We bought all three at once so they would match when we moved into our house 6 years ago and we have had problems with ALL of them.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldnt clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

We purchased a washer and dryer set in December. The week of June 22nd I called because the washer stopped working. The technician was sent out on June 26th and it was determined that 5 parts must be replaced because it was defective. They were suppose to be replaced on June 29th and the technician called to tell me the parts didnt arrive over the weekend and he would hopefully call me to come back out on July 1st. It is now July 14th and we STILL do not have a washer! I paid for a BRAND new washer, not a defective one. This is UNACCEPTABLE that this is taking this long! I have called the 1-800 number several times and every time, Im told that it should be here tomorrow. I am having to go pay to wash my clothes at a laundromat. I am tired of the run around! I want this taken care of and I want it explained to me how a brand new product that is currently still being sold can take this long to be fixed! Your product and your customer service has much to be desired!

I purchased an LG free standing electric range model LRE3193ST in Nov of 2017 at Lowes and 7 months later the oven blew up! Id been having problems with the temp since I first bought the range. I bought a thermometer to check and help regulate the heat because if I set it to 350 it would heat up to 275 and if I set it to 425 it would either go to 375 or to 500. Sometimes one side of the oven would be hotter than the other. When it blew up I heard a very loud bang. The inside of the range is completely warped and the oven paint coating is blistering off. This is now also a health risk. Im afraid to turn the oven on. I called Lowes and because it was within the first year the range was still under factory warranty they referred me to LG. And thats where the nightmares begin. It has been since July of 2018 that I have been attempting to get this range repaired. LG makes service appointments with providers who dont work in my area or are out of business. I had one provider tell me they dont repair LG products anymore. I have talked to about 6 LG supervisors from in the US and about 25 LG customer service persons from the Philippines. I have been hung up on, Ive been left on hold 56 minutes at times, one supervisor actually snapped at me. every time I talk to someone they promise to call back but never do. They give me repair order numbers, I have about 25 of them, and one supervisor went as far as to give me her email. Once I emailed her, the email was returned undelivered, when I called her back I was told no one with that name exists. I went back to Lowes hoping for some assistance and they got the same runaround. I am now in the process of contacting the attorney General Consumer Reporting and have vowed to put up as may bad revues as possible. I will never purchase another LG product again or go to a Lowes or Home Depot to purchase an appliance. LG is the worst. Dont buy it.

The fridge was not cooling and my food was getting spoiled. I called LG and they sent the local technician three times. They also sent different types of parts. Then, the local technician tried to fix it, but they couldnt. Finally, I was told they couldn’t do it and LG was going to replace the refrigerator. I called LG and they told me that they would have to send their own technician. That took almost two months and finally, the LG technician came to my house and changed a part.At that period, I lost a lot of food and the medications of my mom and my son. I bought every day from the store so I lost almost $1,500. I followed up with LG and they told me they were going to compensate me for 1,500. After the refrigerator was fixed, they called me and told me they can pay only $250 reimbursements food loss. Right now, the refrigerator is working but my main concern is who’s going to pay for my loss. I have too many problems and at the same time, I got a refrigerator problem. It’s too much headache.

Bought an LG last August and now find both the water filter and the air filter need to be replaced every 6 months. No problem, except the air filter costs $34 and the water filter costs $42. So when I go to change the water filter, THERE IS NONE THERE!!! Call LG and am informed that this fridge does not come with a water filter! No wonder at these prices.

Our less than 2 year old LG refrigerator stopped cooling and the freezer quit making ice on a Saturday or Sunday. When we realized it at 9pm on Sunday we called LG right away and that’s when the run around started. By Tuesday we had logged 8 phone calls to customer service. The representatives just read from a script and told us they had to send a work order to the repair people and it takes 3-5 business days. We tried to tell them the service people they mentioned in our city told us they wouldn’t work on LG (we’d already called) so they were wasting their time. We gave them the name of the closest service person willing to come out and even offered to pay him if LG could just reimburse us and LG refused. The service guy is standing by 30 miles away just waiting for the go ahead from LG before he heads to our house. He’s been screwed over by them before so he’s not willing to come out until he has the order in writing. This is now Friday and we’ve logged 12 calls to LG, 1 to Consumer Reports, 1 to BBB and 1 to our local consumer reporting agency. Unfortunately we purchased all new black, stainless, LG kitchen appliances when we remodeled our kitchen and if we go buy another refrigerator the color won’t exactly match the other appliances, but I think that may be our next step. My advice is to stay away from LG. They don’t stand behind their products and their customer service is terrible!

Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.I also got a great deal on my appliance from eBay. Even had a manufactures warranty. LG has been our go to brand for T.V.s, fridge and now my kitchen. The only draw back is trying to find pans that dont cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

I purchased a top load LG washer. I purchased the extended warranty for a total of 3 years. After 3 years and 2 months started having problems. The washer would be out of balance on every use. The only thing I could do is unplug and start over every load. Finally started doing some research online and found my model had two known problems. The balancing rods are not strong enough and circuit board problems. Paid over $700 for the washer. When I called LG even though it is a known production and design problem caused by them, they said I would have to pay for a service call and parts. DO NOT AND I REPEAT DO NOT PURCHASE ANYTHING LG.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

Our LG fridge LFX28978ST /04 stopped cooling. We lost everything we purchased in groceries to last us a while during this pandemic. It is a compressor issue from their linear compressor. We called LG and they verified it is a compressor issue but had to pay out of pocket cost for technician to come out and the repair cost while they supply the part. The technician came out and in under 20 mins, said it was a compressor. The cost for that 20 mins, $85. The service cost for the technician to perform the work, $890. The cost for the compressor from LG is less than $260. At that cost I would rather buy a new fridge. I called and complained to LG. They gave me 3 other technicians BUT I will have to pay new labor costs. They said I could explain to them that it was already diagnosed, which all the technicians said this is false and they will have to perform their own diagnosis.1 of them did not answer, the other said he has not touched LG fridge in over 7 years and does not want to. I called LG because I was not getting anywhere and they advised that I can call any local technician and they will approve the technician to perform the service. I have called about 6 local places and ALL OF THEM will not touch LG refrigerator. All of them said one thing or the other about LG refrigerators. I am getting nowhere with LG and it is a very frustrating time right now for me and my family to get the run around and nothing in the fridge. LG will not even reimburse me the cost of my groceries until the technician performs a $890 repair that they only have to fork out $260... Beware, if you buy LG fridge, prepare for the runaround and NO technician wanting to service this and if they do, the cost will be ridiculous. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator. I wished I searched this site before buying an LG refrigerator. I am getting no help whatsoever from LG... NONE... They will have you doing all the leg work and calling for nothing...

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

I purchased LG Waveforce Top Loading Washer WT5001cw and Gas Dryer Set on 7/9/11 from Best Buy. I had a little issue of leaking that out of nowhere was resolved. On 10/31/2102, I went to the washer to get my whites out. I couldnt open the washer because it was locked. I pressed the power button & it would not turn on. I pulled out the manual to troubleshoot the issue. There was nothing in the manual to address this issue. I then called LG. I talked to a rep out of a call center in the country of Panama. The person told me to unplug unit for 30 seconds to reset. I did this. That did not work. The person then told me to check the circuit breaker to see if the outlet tripped. I checked the circuit breaker & everything checked out normal. That did not fix issue. They told me to plug it into a different outlet. I did this. That did not fix issue. I told rep that I smelled a burning smell coming from unit. The rep told me to unplug unit. I immediately unplugged unit. Rep stated that since the unit was a bit over warranty, I would have to send my original receipt to them to be approved for an extended warranty. I faxed LG the documents they requested. As we waited days to see if this warranty was going to be approved, on Sunday, 11/4/12, my husband went down to basement to see if washer would turn on. He plugged it back in & smelt a burning smell & saw smoke coming from the back of unit. He took off a small white cover in the back to see what was happening. We found out that the main power source in the washer had caught on fire and this wasnt the first time since 10/31/12. We immediately called LG to report this & they seemed uninterested in helping us. This call center was in Asia. We also took many pictures. This rep told us we needed to contact LG on Monday to find out what to do next. On Monday, we called & talked to a rep in the USA by the name of Adrianne **, a supposed supervisor for LG. She wasnt helpful whatsoever and she was extremely rude. She made us re-fax and email another copy of original sales receipt to call us a few hours later to tell us that we were not approved for the extended warranty. She said her superiors told her that because we took off the back panel, we voided the warranty or any option for an extended. We were like Are you ** kidding us? This was an emergency situation of an LG appliance on fire in our home and it caught on fire previously days before this. Then this stupid rep told us to go to Best Buy to see if they could do anything for us, which we did that same night, which was tonight. The Best Buy manager pretty much laughed (not at us) as they were shocked LG told us to go back to them. Now, we are in a situation of being without a washer. We are trying to figure out what to do next. This appliance cannot be repaired. Even if it could, we dont want a fire hazard in our home or have to worry about it re-catching on fire in future.

Very reasonable price, easy to operate and the brand well recommended. It was very easy and simple to operate. Like the features, Ive owned and used these item for over 13 years and have not had any issues or problems with them. Regular repairs would definitely be a deal breaker because, Ill be forced to pay or spend extra money on these items if not investing in another brand. Im a male who washes most of the time because the wife is away so, I have known what cycle and temperature to use when washing whites, colored or black garments. So because this product is seamless to operate Ive never had any problems doing my laundry. Beside the price fitted in my budget.