Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

We have had our LG refrigerator for only about five years. We had to replace the compressor 18 months ago when it conveniently went out on us a couple days before Christmas and now the compressor has stopped working again and we are relying on an old 40+ year old refrigerator in our basement to keep our food cold. I would never recommend an LG refrigerator to anyone. One more point we searched and searched for anyone to even come and work on the thing and waited more than two weeks for a service man. I’m done.

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

I purchased a LG refrigerator model LFXS25623S/00 in 2017. Refrigerator & freezer stopped working end of May 2020. Have been battling with LG for over a month. Last week they sent out a repairman that said it’s the compressor but he can’t fix it because it is under warranty?!? I have been given 2 case numbers because I am being sent from dept to dept with no resolution. I am bedridden due to terminal illness, my caregivers are having to bring ice every day to keep some of my meds cool and are having to bring in my meals because I lost all of my meats and no refrigerator working now to replace lost food. I’m only asking for my refrigerator to be repaired but apparently that is too daunting of a task for LG.When I call in I am put on hold to be transferred and then the call drops. This has happened numerous times. I received an email saying my case is now being turned over to the Defective Returns Dept. It has been 5 days and still no word from that Dept. I purchased this refrigerator thinking I was getting a high quality refrigerator and paid the high quality price but I am definitely not getting high quality customer service. Obviously with all the compressor issues LG knows there is a problem and should be prepared to offer resolutions in a more timely manner.

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

I purchased my LG washing machine 1 1/2 years ago. It is a model WT1101CW. It is constantly saying its unbalanced and has rattled my bathroom floor apart. The tiles are now badly cracked. Not only that, but in the last several months it has developed an issue where it cant run for more than a minute or two at a time without giving me the UE (unbalanced) error code. I called the LG recall line after seeing that some similar LG machines have been recalled for the same issues, but was told that based on my machines serial number, my machine isnt one of those recalled. I was then transferred to customer service who again told me to make sure that the machine is level. The machine is perfectly level. I have cleaned the tub often, and also tried unplugging it and pressing start and pause as LGs customer service department has also suggested.I was also told by their customer service department that I could try adding a cycle option such as add fabric softener to increase the amount of water in the tub. Since it only has water in it during the tub clean cycle when it also gives an unbalance signal every few minutes, this isnt going to help. It also defeats the purpose of the machine being energy efficient. Today I have spent 9 1/2 hours so far doing a tub clean with just vinegar as they suggested. Every minute or two it gives me the unbalance error code and I have had to restart it. It still has water in it and hasnt finished. It is now 8:30 pm and I started it at 9 am this morning.I just called LGs customer service department for the 6th time in the last few days and was told that since my 1 1/2 year old machine is out of warranty, it will cost a minimum of $299 for a service call! When I objected to the exorbitant price, the representative offered to let me pay with three easy payments. I can buy a new machine for not much more than that. I am 60 years old and have to say that this is the WORST washing machine I have ever owned, and the WORST customer service I have ever received. Also, I believe this model machine needs to be recalled as well. There is definitely an issue with it, and I see from the other complaints on here that I am not the only one having problems with this model. WORST PRODUCT AND WORST CUSTOMER SERVICE EVER!!!

I purchased my LG Waveforce washer from Sears (thankfully it was on sale). I have the same problem as the Shannon in LA. Takes forever to wash a load, from the error codes. This started from the beginning and I called LG and every time they came out it would not duplicate. Finally after months of this and many phone calls to LG, they actually replaced it. Same thing. I just gave up and have been dealing with this washer for about 4 years now, waiting till it completely dies and I can buy a new washer. I sure do miss my old Kenmore that had a ringer in the middle. That one got my clothes clean. There is never enough water to get the clothes really clean, if and when it finishes washing which takes double time because it stops and starts over. The only setting I use is the bulky/bedding one because it uses the most water. I can never leave the house once I start a load, because it would never finish. Thankfully its only me, dont wash much and I sit near it, so I can hear when it ** up. The clothes smell moldy after washing them, and the machine is always smelly after a wash. I hate this piece of crap.

I liked our LG appliances just fine, until something went wrong. Luckily we purchased the extended warranty from Home Depot for our side-by-side refrigerator. Exactly three years later it isnt cooling and I called to have it repaired. It is going to be TWO WEEKS before someone can come and look at it. I called Home Depot to complain and they informed me that LG will no longer allow anyone except LG service people to make service calls, so their hands are tied. TWO WEEKS before and even sending anyone out. In my opinion this is horrible customer service from LG and I wish someone at Home Depot would have informed me of the repair issues prior to selling me the Extended Warranty.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

Im on Day 5 without a refrigerator. It started with one of the two ice makers quitting. Service Call to LG difficult to understand, but we shook the freezer and would wait 24 hours to see if that worked. Threw out a lot of food. I requested a service call but was denied. After 24 hours, the entire refrigerator stopped working. Call #2, and throw out the rest of the food. We were told to pull the refrigerator from the wall and unplug it, and run a phone check through their system. Advised to wait 24 hours because it seemed to the operator that it was fixed. Woke up to water all over the floor. The machine is humming but its not cooling. 75 degrees on interior thermometer. This was the third call and a service call was placed on our behalf. Finally, request for service call was authorized. Wait wait wait. Holiday week-end. Service called Tuesday and appeared Tues. Reported the compressor and panel needed to be replaced. Wait for two more days while the parts are obtained. THIS IS A NIGHTMARE! Why did I think LG was the best there was? I will get this repaired and forget about buying the other kitchen appliances to match it. Good point $300 food reimbursement will be provided because I have a service plan. A drop in the bucket and 7 days to resolve a refrigerator issue is crazy. My dad had heart bypass and was working fine within 5 days... If I owned LG, I would have brought me a new refrigerator the first day I called.

LG Gas Range Knob Safety Issue - We recently purchased a 30 slide-in LG gas range and soon found out that it does not take much for the control knobs to be unintentionally rotated to the on position and start releasing gas without us noticing it. One has to lightly press each knob and the mechanical safety lock is immediately released which means the knob can be rotated unintentionally and Gas starts to be released. So far in the space of less than 3 weeks we have had at least three incidences when we did not know that the knobs were accidentally turned on (perhaps by people brushing by) and were only alerted by the smell of gas filling the kitchen. The Home Depot seems to have no return policy for major appliances but we shall be going back to our local store to see if they will make an exception and replace this range with another model. If they refuse to take it back, you will hear from me again.

Bought new washer in August 2013. I have had the repairman out twice and machine still wont spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that wont spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

I bought a LG Refrigerator 2 years ago with the bottom freezer..About 6 months ago it started making weird noises and the ice maker went out 2 months ago..Today the whole fridge went out...I read the reviews today that go back years with the same problems..My question is, Why is LG allowed to continue to sell this faulty appliance? I paid over $1,000 for my fridge and now am forced to use my 20 year old fridge again and Im out $1,000!!!!!!!!!! How is this even legal?

Appliance group discounts promotion at Home Depot for matching set of fridge, stove, dishwasher. I dont think LG appliances are very durable whereas Kenmore, Frigidaire, Maytag, etc. last longer. Ice and water dispenser combo on door makes it easy to get a drink but also drips or leaks as outages. Cartridge change for water filter not convenient to access to change and is costly. Perhaps a longer-lasting cartridge or easier filtration, I dont like having to change these.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

LG smooth cooktop is kind of hard to keep clean looking. The mist self clean oven doesnt really work as it should. You arent supposed to use harsh chemicals in the oven. Just just with water and turn in the oven clean mode. It doesnt do anything much to remove baked on food. Other than that, the quick boil mode is great and it heats pretty evenly.

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

I have a LG Ft.Loader washer I bought from Sears around 2 years ago. Went to use it to wash clothes. When in the spin the washer makes a banging noise real loud.. turned it off. Called Sears to service it. They told me it would cost 250.00 dollars to come out and check it out plus parts if needed. I said no. Toomuch, just to check it out.. So I said the hell with it. I will buy a new one and not a LG. So I bought a Samsung top loader. So I will check out the old washer. I did. I found out what was wrong with it. I took the ft. cover off and the bottom right came off the tub. So found out what was wrong. The dummies that made this washer should have put washers on the bolts that hold the weights on. Its made like, you screw the bolt in this plastic thing that spreads open. In wear, it comes off. If they had used a washer on it, it would not done this. So I feel the washer is a piece of crap. Never to buy a LG washer again.

The ice maker/water dispenser has never worked properly. It was replaced during the warranty stage. Now theres a crack in it where the water fills up before going into the trays inside. Water is constantly leaking out the dispenser. The ice maker freezes up and to get it out to unclog it, you have to yank really hard since its frozen in place by the water that leaks out. The door is being ruined due to the constant water leak. Also, the plastic veggie/meat drawers are both cracked. Really thin edges on them. Just yesterday, the plastic cover on the edge of the shelf came off and wont stay on anymore.

Purchased my LG fridge in Oct. of 2011. The first service call we had to have was in May 2012. The fan in the freezer that blows the cold air through the unit was not working, and the fridge was not getting cold. The repairman basically said that the fan had slipped down the shaft and could not work. He repaired it at that time, which lasted until Sept. of 2012. At that point, it happened again, and the motor on the fan burned up, and had to be replaced. We took his advice and purchased an extended warranty through LG. The third time the fan malfunctioned was in July of 2013. It sounded like a weed eater was inside my freezer. LG premium care set up a service call for Aug. 22, but the repairman cancelled because he had no record of my extended warranty, and we refused to pay his $150 service call fee up front. I contacted LG again, and they set up another appointment on Aug. 30. The repairman replaced the fan motor again, which didnt fix anything. The next service call was set up for Sept. 10. This time we had two servicemen show up. Upon opening up the fan unit, we were informed that the previous repairman had forgotten to reset the unit. We have gone a month and a half without a refrigerator, and have lost food constantly. I dont feel that I should have to keep buying $150 extended warranties each year to repair their defective unit again and again. Please advise me of my rights and options on this matter.

I chose LG because it had the most features I wanted and it was a good price. When I shop for appliances I take it seriously and compare several different brands for the features I want and need. It has met my expectations. It was a two door fridge with a bottom pull out freezer. It included an ice machine, variable temperatures, and different drawers inside. There was an ice machine in the freezer portion, as well as one that you were able to fill a water glass up with (in the area where water was dispensed. There was also a child safety lock. I disliked how the ice machine in the freezer part always filled up the whole freezer with ice when it was turned on. I think there should be an easier option to disable this and it should be made clear that this feature can be turned off and on.

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white. We are both retired law enforcement and have been asked by friends and relatives about the beautiful piece of junk in our kitchen. I have referred them to ANY brand but LG. We have an LG television and I am waiting to see what happens with it. We will get it repaired and probably put it in our rental property or donate it to the Goodwill. Your appliances ARE A PIECE OF JUNK. I am so angry because my husband wanted GE or Whirlpool... but no I chose LG. Believe me I hear about at least twice a day!!!! Extremely dissatisfied customer!

In Oct 2017 we bought an expensive LG refrigerator. Its well designed. Had no issues with the compressors, but the shelves are falling in pieces. Is it normal that after less than 3 years of usage of an LG fridge we see it breaking like this? They used a poor quality hooks.

Current elapsed time of this issue is now 1 and 1/2 months. The LG refrigerator (LFXC24726S/02) stopped working on April 27, 2018. The refrigerator is still under warranty. I bought a kitchen suite of 4 appliances through Costco which included the refrigerator. LG did not want to honor the warranty at first. After several calls they sent a technician who determined it was a defective compressor. 2 weeks elapsed and neither LG nor I heard from him again.After several calls to LG a second technician came and also determined it was a defective compressor. He ordered the compressor. He finally came to our house but refused to install the compressor because LG had not paid him for previous service calls and demanded payment for his services upfront. He was rude and discourteous. He said LG failed to provide him with the info to process the repair. He did not want to talk to the LG customer service either. I was able to get him the info so he could proceed. He installed the compressor under duress. He left right away. The repair to the refrigerator failed.I had contacted Costco and Costco and LG have been going back and forth to make a final determination to provide a refund. There is still no determination. I have kept notes of the ineptitude of LG, its customer service, its repair services and its unwilling to fulfill the obligations of the warranty. I have spent countless hours trying to find a resolution. I have been without a refrigerator and have lost food to spoilage. I am not happy that Costco is also unable to leverage LG to address the issue. I am being neglected and not responded to because of LGs lack of care toward its customers. It is further distressing that a company can flat out not fulfill the warranty obligations of its products.

LG Electric range/oven, Black stainless steel, self clean. My wife and I had bought it almost 3 years ago from Home Depot. Love my stove, money well spent. Highly recommend this product.

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!

I bought a front load LG washing Machine. I unplugged the machine when I heard it making a kind of grinding sliding noise. To me it sounded like the belt broke. I called a local repairman to come see about the washer. He told me he could not help me because LG is a brand name out of Korea and its very hard to order parts for these type of machines. He told me none of the local repair guys will come fix it and if they did they would charge a lot. He told me to call the warranty company, but my warranty ran out already. I had no idea LG was a Korean name brand. I will never purchase another LG, anything.

I have bought LFX31925ST French door refrigerator from Home Depot with extended warranty for 5 years on Aug 2013. I had to replace new compressor and some other parts from warranty which took 2 months to get the refrigerator back again. Then last month, our refrigerator and freezer went down again and this time we were out of warranty and only covered parts and labor cost were $450 from LG certified technician.I have called LG and they said that they cant help and it has been 7 years and it is common to have compressor down, but I think my compressor was replaced 2 years ago. Can someone advise on who to call to file a complaint on this matter? I have distance learning kids and having to buy food for each meal is very cost consuming and I just hope that this time our refrigerator will work for long time, but need to know if LG has low satisfaction with high cost.

We bought the LG Steam set back in May 2009. With a big family, it was such a blessing to get a large capacity elite washer and dryer! We used our tax money for this expensive set with the premise the company pledges: that we would quickly reap the savings of this energy and water efficient washer. Well 4 1/2 years later we have a broken washer with a bearing assembly that needs replaced. The washer kept filling up all on its own and leak, then it wouldnt drain and then getting stuck in the midst of a cycle. We would have to drain the tub and ring our clothes out by hand (we have 7 people in our family). Then it finally quit spinning altogether. It has been a mess to say the least. Total cost to fix it? Repairman said in the $800 range. That is ridiculous for a machine that is less than 5 years old and was so expensive to begin with. And it sounds like this is a manufacturing problem as I read so many others who have this exact same thing happen. Can we say class action law suit? Sign me up.

Does a decent job washing dishes but unit is very noisy. Supposed to be at 48 decibels but this unit is much louder than that. Front touch pad is extremely sensitive. Just brushing against it starts the washer. Upper rack also is rusting after only 10 months usage. Dealer through which it was purchased has gone out of business so I am waiting for LG to get back to me as to if they are going to repair. Says right in the manual that racks have a 5 year warranty. Dont know what all the delay is about. The reason I purchased unit was because of the excellent refrigerator we purchased. Will think twice in the future.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

I bought this refrigerator in September, 2020. My wife and I noticed that the water and ice it dispensed tasted bad and metallic. The cooler and freezer worked very well but our friends confirmed the bad tasting water and ice. We never had this problem with our old GE refrigerator which lasted 22 years. Four visits by LG technicians failed to solve this problem. I wrote several letters both to LG and Home Depot. Finally, we were contacted by Home Depot who offered either a replacement or a refund. Having lost faith in LG products I elected to take the refund and have ordered a GE refrigerator.

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

We bought new LG 13 kg washer. Its damaging clothes to tear and so far 30 clothes damaged, we send pictures but idiots dont shows interest to solve problems completely. They send technician and says its perfect as it not live issue. Trying to charge 200$ to fix instead its in warranty. LG you cheap on your service, Samsung is better.

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

The people who sold me it promised to come fix it if I ever needed it, they lied. My dryer sucks, I have to run it twice just to get my clothes dried. Worse thing ever. Absolutely awful. I will never buy an LG again.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

Worst appliance we have ever owned! Smart balance doesnt work. It fills up over and over to adjust the load. You have to fold up and arrange your clothes just so or the cycle keeps repeating. You have to rearrange the clothes during cycle no matter if its a larger load or small load. Now the entire centerpiece comes loose and clothes get trapped underneath it or it stops working mid cycle have to then take everything out, put the piece back and reload! Takes hours and hours to do two loads!

I wish I read about LG Brand before I bought my Refrigerator. I bought the top of the line French Door Fridge. Cost me $3500 thinking it would last. NOPE. I have had only trouble since I bought it 6 years ago. I have had LG come in to fix at least 5 times (ice issue, cooling issue, light issue, etc.). Now it is the sealing issue. Doesnt freeze or stay cool anymore. I have called numerous places to fix it but they cant even fix it. No one can fix an LG product! I get it... its 6 years old but I am willing to pay for it but no one can fix it. I called LG so I can get some assistance but the operators doesnt speak English! They sound like they are just reading from a screen and they are repeating what they are saying. Whatever you do, DO NOT buy an LG product. They do not stand by their own product!

I just purchased LG Washing Machine (412 SS /12 KG). This washer has so many deficiency and crazy programs as it was designed by a kid. Its drum is NOT adjusted and leveled with rounded rubber in front of it. You will never see drum is hanging down. When started it doesnt release water, but it releases water in burst so many time and it waste so much time. Drum keeps turning without water or just barely wet for about 5-6 minutes, depend on its useless programs. Half of its programs are dedicated to Steam-Wash. So if you dont use Steam, half of its programs are completely useless, while they could have add just one steam-key as an option to all programs.WORST OF ALL: it doesnt release enough water to clean the clothes. In fact there is no standing water in washer. They are just barely wet and there is NO option to add water in any program. So as a result I have to wash my clothes twice every time. Completely waste of time. Inside washer is so dark, and you cant see inside to know whats going on. Each program is unnecessarily too long. It just sits idle and does nothing or it spins in one second burst-like and stops or it turns in weird manner not seen in other washers. It sometimes turns too fast, and clothes are just attached to inside drums wall and they dont go through churning motion. It doesnt spin after each rinse to extract detergent. As a result if you dont wash them twice, clothes will come out with powdery stuff on them after dried up.There are no options to had rinse or fast spin to any program. Inside drum surface is NOT smooth, and has rough edges to touch on each and every holes as if they are done from outside to inside rather than inside out to make smooth inside surface. These many rough surfaces will absolutely wear and damage clothes. In addition there is another double horizontal line with rough edges across inside drum, and no one knows what it is for.This is very NOISY Washing machine. So-called OPTIONS on these washer are just that. If you want to change temperature, for example, then other options also change on its own without giving you choices or options are limited when programs are changed. Brief summary of this awful washer is: it doesnt put out enough water to clean the clothes - just make them wet, each program is too long, no option to add rinse or spin. I could add several other deficiencies, but enough said. PLEASE DO NOT BUY THIS WASHER.

We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

I bought an LG refrigerator 1-1/2 years ago and the rubber trimming has either gone out or maybe defective, which makes it hard to open the doors. I dont know of anyone that has had a refrigerator for 1-1/2 years with this type of problem occurring. I have called LG Premium Care Plan, which is the extended warranty that was recommended to me, but they will not come out to check without charging a service call. They told me it was wear and tear by opening and closing, which is nonsense. We are an elderly couple and cant image us wearing the rubber trimming. I would like to get someone to contact me and resolve this problem at no cost. I dont want to take it to a further solution. I would appreciate if you can call my daughter and speak to her about this problem. Her name is Nora ** (cell number is **). M-LMX25984ST; serial number is 008KRYP01690. Thank you.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

We purchased an above range LG Microwave in Jan. 2021 and ask Lowe’s to install it. They were prompt to install it. It worked 2 days and would not heat. We waited a month for a service call, finally paid to get the new microwave repaired. Now on 2/24/21 it does not heat again. We are facing another long wait and additional expense. Do not buy this product!!

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

I purchased the LG Dishwasher LSDS4821ST on Nov 30, 2008. I have only used it 3 times since 2008. The dishwasher left too much water in the machine after drying the dishes. The dishes also were not clean nor were they dry. I did call for service during the warranty period only to be told that the left over water is normal, and that the dishes were air dried with a new lg system. The few times that I used the washer I had to clean the excess water at the bottom of the inside of the machine. The dishes were also wet. The last straw was when the dish soap dispenser would not open. That was in 2013, and I have not used it since. The LG customer service gives you the run-around. I have an LG washer and dryer with plenty of problems. Do not buy LG anything, not even a phone.

My wife and I purchased an LG gas range (model LRG3081ST) and found that it overcooked food. When testing I found the range overheats during the pre-heat cycle. After setting the bake temperature you can watch the thermometer increase by 5 degrees every 6 to 7 seconds. When the thermometer reaches 5 degrees below the set temperature, it stays with that display for about 2 minutes while the oven continues to heat. When the pre-heat notification sounds, the pre-heat temperature is about 100 degrees above the set temperature.I opened a case with LG and they sent a repair tech to look at the oven. The tech confirmed the issue and tried to order a replacement control board. LG told him that was the way the oven is supposed to work and wouldnt allow him to order the new board. Ive now submitted a customer complaint but dont have any idea if anyone will make any changes. I cant imagine LG would actually design an oven that is supposed to overheat by 100 degrees. Our current resolution is to set the bake temperature, go through the pre-heat cycle, let the oven stand until it relights to maintain the set bake temperature, and then put the food in the oven. This isnt acceptable.

Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

I bought my refrigerator in 2017 and sure enough within 3 years it stopped working. I cant believe LG knew about the bad compressor and all the issues. If I would have known I would not have bought the whole kitchen set and washer and dryer... I called lg and was on hold for a hour and could not understand the lady I was speaking with and she was very rude. She didnt explain much so I called back and the second lady was more helpful.. I lost all my food. Not sure how long it will take to fix or if they will replace my food, not good customer service. Just not happy at all with LG. Wont be buying again..

Very pleased with refrigerator repair process. It went very smoothly and our freezer is working fine now. I do think that when you pay 2K to 4K for a fridge, it should last longer than 2 yrs. The issue I have is trying to get customer service to compensate us for food loss (which they informed us we were entitled to). I have talked numerous times to customer service and still NO CALLBACK WHEN PROMISED! PLEASE DON’T MAKE PROMISES YOU KNOW YOU’RE NOT GOING TO KEEP!!

We purchased 3 high end LG Appliances for our home 6 years ago - each has broken down so far. Now the fridge is broken again (exact same problem I paid to fix 6 months ago) and LG refuses to stand behind their repairs or products. This is outrageous for a company such as LG to take advantage of customers and collect repairs costs on an ongoing basis after they have sold their products. Please consider any other brand (even a cheap one) before LG... they are a bottomless money paying pit.

We purchased a new LG electric stove with two ovens and a month ago while I was baking in two ovens they both stopped working. It happened again yesterday and our repairman is ordering a new control panel. The stove is not yet 2 years old and we are very disappointed.

We purchased new from Conns December 2011. After 2 years we noticed the painted rim around the bleach dispenser starting to blister, peel and rust. Now after 3 1/2 years, its progressed significantly and also rusting around the top rim of the tub itself. ITS RUINING MY CLOTHES AND LINENS! After cleaning the tub tonight, I ran a wash clothes under the tub rim and wipe a massive amount of rust. If LG is not going to stand by their product, DONT BUY! We will never again!

Dishwasher consistently had been flushing and would not work. Weve had the repair guy out a couple of times but he acts like hed rather be somewhere else. We asked for a different guy since he hasnt been able to resolve our problem 3 times. There is no other guy. Now it is flashing. The dishwasher has worked on and off for about a year. Were just getting a new one - NOT LG.

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridges French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

I bought a LG top loader at Conns and Im very unhappy. To wash I need to wait for my day-off because one load can take up all day. A load never stops rinsing even after spin cycle. I have to literally stand there and wait for spin cycle to stop before it takes more water and goes through rinse cycle all over again. This happens with small or full loads. Im getting ready to throw it away and get me another one.

Why didnt I read these reviews before purchasing an LG washer. Now Im stuck with an expensive washer that doesnt get my clothes clean and leaves stains!!! Never again.

We bought an LG freezer on the bottom french door refrigerator a couple of years ago. One year later, the computer board went out. It wasnt in the warranty. We had to pay for a new computer board. We had to spend a great deal of money for ice in the ice chest to keep things from spoiling. That went on for 3 weeks until the new board arrived. The LG stopped working again soon after. We had to buy a new one, this time, a Maytag. It was bought Oct. 28 and today, the freezer stopped working. Now it has started up again. Very strange. We had given our 15 year old Whirlpool refrigerator to our daughter when we bought the LG and that old Whirlpool is still working like a charm. Thats because it has no computer board on the back! Why on earth do name brand companies compromise their name by manufacturing these inferior products now and use a computer board? They take no pride in their name. Their refrigerators are made in Korea, not the US, and are made to be disposable. Never mind the expense to the consumer. Can anyone tell me why there has to be computer boards to run a refrigerator? They are never reliable. I would love to bring a class action lawsuit to manufacturers of these appliances and computer boards, but dont know where to start. I am sure everything is made in Korea. Shame on all those manufacturers!

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

Earlier this year we purchased a new LG Washer (WM4270HWA) and Dryer (DLEX4270W) through The Home Depot. The washer was delivered and installed in our home on Feb 21st, 2015. The dryer arrived on March 2nd. Both machines operated beautifully for about 8 months. They are MUCH quieter than our previous 20+ year old machines, have a nice feature set, and save water. However, in early October, the washing machine developed a leak and dumped a LOT of water. Fortunately, we had taken the precaution of placing the washer in an overflow pan, so there was no apparent damage to our home. I initially contacted LG warranty support to have the washing machine fixed on October 6th, 2015. On the good side, I found their representatives to be quick to answer my phone calls and they were always courteous. On the bad side, they are completely ineffective and incompetent. Ultimately, I fixed it myself.6 October 2015, 9:45 AM EST, I called LG Warranty support to report the issue. I spoke with the representative and provided the washing machine serial number. The representative verified that the washer was under warranty and stated that I would receive a call in 2-3 days from the service scheduling team to schedule a service appointment. I requested and received an incident reference number. 8 October 2015, 11:10 AM EST, I contacted LG to check status on the service appointment. The representative indicated that scheduling team may take 3-5 business days to schedule an appointment.13 October 2015, 11:30 AM EST, I contacted LG to determine why I had not yet been contacted to schedule an appointment. I was informed that the Service Scheduling Team had started the search for a local service provider on the 8th and that the search should be resolved on the 15th. I was told that if they could not schedule an appointment, they would arrange to replace the machine. The representative stated that the time to resolve the service request was unknown. The representative also indicated that the request had been escalated to the top-tier scheduling department, but that it was not possible to check status or contact anyone in that department directly.15 October 2015, 5:55 PM EST, I received a phone call from an LG service representative. They had made arrangements to have the washer serviced and the service representative Jeff (last name & phone number omitted) would contact me shortly with appointment details. I called Jeff directly to confirm and received a message that his voicemail was full. I left a callback number. 16 October 2015, 8:10 AM EST Called Jeff again. The voicemail was still full. Left my callback number again. 1:40 PM EST Called Jeff again and left a voicemail. Jeff eventually returned the call and we scheduled a service call on 19 October.19 October 2015, Jeff arrived at the house and spent about an hour on the phone with LG. He did not disassemble the washing machine nor inspect it in any significant way. He did order a replacement pump. I was informed that the part should arrive later that week. 27 October 9:25 AM EST, I called and left a message for Jeff to find out status and set up a time for the repair. I requested that he call me back as soon as possible with this information. 2 November 2015, 8:00 AM EST, I called and left a message with Jeff to get status and schedule the repair. I requested a call back that day with status.6 November 2015, 7:20 PM EST, I called LG Customer Service to find out what was going on. The service representative was aware that a technician had been assigned and parts ordered. I explained that the technician had visited, ordered a part, and had been unresponsive for 3 weeks. She attempted to contact the technician while I was on hold and could not (no surprise, it was after business hours on a Friday). The service representative indicated she would contact the technician on Monday and call me with status. 7 November 2015, 1:00 PM EST - After a month with NO effective action and washing laundry at the neighbors house, I removed the top of the machine, ran a 15-minute cycle, and identified the source of the leak as a disconnected vent hose in the left rear corner of the washer. I Googled for service diagrams and found it was the hose at the top of part F430 in the diagram. 2:20 PM EST I called LG, explained the situation with the technician and my lack of satisfaction. I requested a service manual be sent immediately. The representative took my email address and claimed the service manual had been sent.3:00 PM EST I contacted LG via live chat and inquire whether the service manual had been sent. The representative on the chat stated he could not access the manual.3:25 PM EST, I called LG again. The representative read my email address back and it had been recorded incorrectly (though we had verified it on the phone the first time!). I verified the correct email address again and she resent the manual. 3:45 PM EST, I did a web search on LG drain vent hose routing and found a diagram showing the correct connection to a fitting on top of the washer drum. I reconnected the hose and since then the washer has been fine. The LG representative that I spoke with on 6 November did eventually call back and offered to start the scheduling process all over again with another service technician. I told her that their service was abominable and that I had repaired the issue myself. We were done. The service manual never arrived.I live in a major metropolitan area with over 1 million people within the county boundary. I am amazed that LG couldnt find a competent technician in the area that could provide prompt service. The inability to email a simple service manual after 3 attempts is equally ridiculous. I will say that most parts appear for the washer appear to be reasonably priced. In the course of my internet research, I found that most design flaws noted in earlier versions of the LG washer had been corrected in my washer. The fact that the hose popped off the fitting may have been a random occurrence. The machine has performed well since. Some closing thoughts: (1) Dont ever install ANY washing machine without an overflow pan that has been connected into your houses drain system, and (2) If you are considering the purchase of an LG appliance or other product, based on my experience, I wouldnt expect LG to honor their product warranties.

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

Id owned my firs LG refrigerator since August and it was horrible. It was delivered broken and in the beginning, LG wanted to send technicians out to repair the refrigerator instead of just sending me a replacement. Because I had to keep escalating the situation, the replacement was determined. It took two months for the replacement to arrive. In that aspect, I was not pleased at all. I had to go back the retailer and they had to give me a loaner refrigerator. In terms of the product, I’m a big fan. I am pleased with the replacement as so far, its been working fine and hasn’t given me any problems. I like the overall layout of the refrigerator, but I find the icemaker and the water dispenser very noisy. As soon as I put a cup to it and I wanna get some ice cubes, it starts to crank up the motor and it’s loud.

We upgraded to LG appliances 7 years ago. The Linear Compressor just stopped working. LG will provide a replacement Linear Compressor but will not cover the $600 cost for labor or the $350 for the refrigerated food spoilage. LG is aware they sold, and continue to sell, these refrigerators with Linear Compressors that fail after a few short years after purchase. If you are considering purchasing any LG products, think again and spend your hard earned money on a reputable brand. Do your research. I am so upset and disgusted.

Don’t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn’t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don’t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don’t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while Im cooking the burners dont keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didnt get the chance, for he left my house telling me that he knows better.I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later Ive got a call from LG to inform me that the next Friday Im going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.I called LG back next week and I was told that Friday was a mistake, and Im going to receive the call some day later. Im still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You wont even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

I was first attracted to this microwave in the store because it's very nice looking, brushed silver and black. Also the size is perfect for my mid-size kitchen. Not too big or small. Turns out this is a very reliable nice microwave. It has good power. Cooks everything perfect. Best one I have owned.

I purchased LG Appliance. It was the biggest mistake. Within months I started having problems with fridge and Stove, the dishwasher stopped working less than 1 year after I purchase, I did not follow up right away, when I called they told me the warranty is only for 1 year that I would have to pay for the technician and if the part is warranted they will send to technician. I told them I would rather toss their awful product and buy a GE. I will never buy LG again. They are substandard. Not worth the high price they charge. I usually buy GE but decided to try LG because I like the features of their fridge. They look good but they are not good. BUY GE (General Electric) instead. They last for years and is a much better quality. Buyer beware. LG appliance sucks!!! They dont even deserve a star but I have to check 1.

I purchased my LG refrigerator in February 2017. (Note: it is not yet 3 years old.) I absolutely love the refrigerators features: The 3 drawers in the bottom freezer, the ice/water dispenser and maker in the door, the large, wide door shelves, the separate crisper drawer. (BTW, I still love their design.) The problems with this refrigerator began 2 years after purchasing it. Since then, this less-than-3-year-old refrigerator has completely stopped cooling 3 separate times. We have replaced all the parts in the entire cooling system: the compressor, the evaporator, the filter dryer, and a service valve. It has cost us many hundreds of dollars in labor costs, parts, and food loss. It just broke on us for the last time. We are chucking this lemon and buying a new Not-LG refrigerator. If you look online, you will see a class action suit against LG due to their cooling system issues. LG has known that the design of their refrigerator cooling system is faulty, and they have continued to sell them without addressing their design problems. Once the first year of use is behind you, you must pay for these repairs.In my opinion, LG does not deserve your business. More importantly, you DO NOT WANT an LG! No one wants this much malfunction and trouble.

We purchased a washer and dryer set in December. The week of June 22nd I called because the washer stopped working. The technician was sent out on June 26th and it was determined that 5 parts must be replaced because it was defective. They were suppose to be replaced on June 29th and the technician called to tell me the parts didnt arrive over the weekend and he would hopefully call me to come back out on July 1st. It is now July 14th and we STILL do not have a washer! I paid for a BRAND new washer, not a defective one. This is UNACCEPTABLE that this is taking this long! I have called the 1-800 number several times and every time, Im told that it should be here tomorrow. I am having to go pay to wash my clothes at a laundromat. I am tired of the run around! I want this taken care of and I want it explained to me how a brand new product that is currently still being sold can take this long to be fixed! Your product and your customer service has much to be desired!

Pricey fridge. Broke in 2.5 years. LG unable to schedule an appointment to fix for almost an entire week. Tried to call local repair shops. No one will touch it. They say it all has to go through LG. Like buying a Porsche but without getting service to justify the hideously expensive product. Would never buy this line of appliance again.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

Two weeks after installing our beautiful new oven in our beautifully remodeled kitchen, we had a graduation party for my son. As I was going to bed that night, the smoke alarms started blaring. The house was filled with black smoke. To make a long story short, my nephew bumped one of the knobs and started a plastic container on fire. All he did was bump the knob and started a fire that easily. Major design flaw. This oven is very dangerous!

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

I also purchased an LG LFX31925ST Refrigerator and after 3 1/2 years worth of use it broke down. I spent over 5 months going back and forth with LG on fixing it, had numerous repair visits, where they tried to fixed the compressor and sealed systems. In the end they offered my 1200$ for a buyback on the fridge but I have to buy another LG refrigerator.There is no way that I want to give LG any more of my money after what I just went through. 1200$ doesnt come anywhere close to covering the cost of a new refrigerator. Just so everyone knows they replaced the some of the tubing that used to be copper with regular metal tubing that sits in a water reservoir. This attaches to the compressor and after a couple of years it rusts and you lose all of the freon in the fridge. I cant tell you how many 1F and FF errors that I keep getting on the Fridge. LG customer service is terrible. They dont give any power to do anything. After dealing with them for almost 2 months a started a countdown on my Twitter feed to see how long it would take to get it fixed. I started go over my problems in the middle of July. We are now in Jan. Right now I am contemplating on whether I want to use the 1200 that LG is giving me or not. LG is the worst.

We bought an inverter direct drive about 5 years ago from Home Depot and shortly after we had it, it did not clean very well. We called and they came out and changed the pump and it worked for a short time. The second time they came out they looked at it but did not much seem to care. The dishwasher has not worked properly since we have had it. The dishwasher that we got rid of and was way much older cleaned better on its last leg than this one did. Do not buy LG products.

Im very disappointed with the LG dishwasher I purchased a little over two years ago. I cannot believe after two years of maybe 100 uses (generous estimate) it already is useless. It will sometimes work and most of the time automatically shuts off. I did not purchase an extra warranty since I had a Whirlpool at my rental unit (over 7 years old, maybe more!) and did not have any trouble with it. When I called the service center they basically said I would have to pay for the service call, labor AND parts! I will NEVER buy an LG product again!

I have a washing machine that is 3 years old that needed a repair covered under the 7-year warranty. Because I cannot find my receipt after 3 years, you will not honor the warranty, even though the serial number shows its not close to 7 years. Because its a premium product, a receipt is required. I spent $1,000 on a premium machine that LG will not honor warranty on due to a 10-cent piece of paper. This is not how you treat your customers who purchase premium products. And premium products should not break after 3 years.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

We had our new fridge for about 2 years before it started not keeping things cold. We called for a repair. We have the extended warranty through Home Depot. They called right away set up an appointment, repair guy showed up said the cooling fan in back was going and possibly the compressor, he would order parts and be back. 2 weeks later he came back replaced the fan but did not replace the compressor, he said it was a costly and Timely repair and that the fridge is working fine now.2 weeks later we woke up in the morning to find water all over the kitchen floor and our floor buckled. We have the LG lfx229766s with fuel ice makers so there was a lot of water. We called customer service on 7/1/20 it is now 7/12/20 and we cant even get service to call for an appointment. When you call for service you get someone with broken English telling you that the service company will call, which they dont. Bottom line is that I bought the fridge and the warranty from home depot so I called them. They called the warranty and got the same results. They did offer to loan us a small fridge if we pick it up. So we still are without a fridge with no end in sight. DO NOT BUY AN LG FRIDGE OR EXTENDED WARRANTY or youll be in the same fix and dont expect any help from Home Depot.

I bought my LG french door refrigerator in Nov. 2009. Four years later the entire unit died. I will never buy LG again. Customer Service is a joke & no reliability.

Well, we are now scheduled for the 13th time for a certified LG tech to come look at my washer that doesnt work. This is the replacement machine for the first one that didnt work. After several calls to LGs 800 #, I was transferred to Robert in the executive call center (ha ha). At least he spoke English. He acted like he was concerned about the problem I was having and was going to help get it resolved. He talked to their techs, called the local service company, claimed to have had parts sent out and a service appointment scheduled. I was to receive a call when the parts arrived (2-3 days) to schedule a time that would be convenient for me (ha ha). Well, its been 4 days and no call, so I called the local service company and they had received nothing from LG. They had a call but nothing had been scheduled, no parts sent, and no authorization for service. Surprise, surprise, surprise!I called LG again, asked for Robert, and instead I got some silly girl that did not have a clue. I insisted that I wanted to speak to Robert and was finally transferred to him. I am not sure if it was the person I spoke with before but this time it was a new story. No parts were being ordered. They would have the tech come look at the machine and go from there. So it will be another week with a broken washing machine. It took 6 hours to do 2 loads of laundry. The machine continues to think it had an unbalanced load and fill to the top with water. Never really washes clothes, just fills, jiggles and few minutes, drains and starts over. Definitely energy efficient!

My wife bought this LG Washing Machine Model WT5001C from a Best Buy shop. Since the break in we had problems and called technician to fix it. The cost of which now exceeded the cost of the machine. It is a fancy looking washer with a lot of fancy lights. Its sensors have limited light and go off often during a regular wash. The LG Service does not really care. It was a bad experience and recommend dont buy it even if it free as it cause so much inconvenience.

Dont buy any LG Refrigerators! It might be less expensive, but it will create more trouble to you. My LG refrigerator failed less than 5 years. Their consumer services and local 3rd party technician are not well trained. The $350 I paid for services is down in the drain. If they dont know how to fix it, just tell me and I will buy a new one. Dont buy LG.

1- Customer service is horrible!!2- I purchased this microwave in Sept 2019. Had it installed in June 2019, due to remodeling. The microwave will not heat. LG offers no help in fixing the matter. Theres no way Ill buy LG again. A microwave should last WAY longer than this amount of time. BUYER BEWARE.

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

I called to explain about some washing machine detergent dropping on the front of my LG washer. As I began to dry it off, the lettering on the console completely faded and disappeared. Instead of reading prewash, it reads pre ash. I called twice and today, December 7, 2011, spoke to a supervisor who said it is cosmetic abuse, and they do not cover it.They said I could only purchase a new console. I explained that the machine is about 1 1/2 years old, and that this lettering is poorly done. They repeated that it is cosmetic abuse. I paid over $800.00 dollars for the washer, and told the supervisor that I had a Kenmore for over 25 years, and none of the lettering came off. I wasnt washing down the machine, just cleaning some small droplets of laundry soap off the front, that dripped down.

I bought this washer from Conns 2 years ago along with the matching dryer. I bought it on the recommendation of my nephew who had the set. I guess he never used it otherwise he wouldnt have recommended it to me or 2 of my sisters or he flat out hates us. My 2 sisters have already sold off the washer for cheap on craigslist and bought GE products; I will be doing it the same thing soon.This POS gets off balance even when during a Tub Clean which is done when the washer is empty. It can take hours to complete a load as you have to babysit it to make sure you wont get the UE code; when that happens it will fill the washer with water and try again, over and over. When I can get a load to go through a cycle completely without an error code I feel like I have won a prize. I do know that the best way to get a load to complete is to fill that sucker up! Small loads will continually go off balance until you reach the breaking point of pulling out most of the wet load and spinning it out by sections. Ive done this too many times to count but I wont wash baby clothes with the regular laundry.Oh yeah, when the machine had to refill and refill with water, the detergent and softener dispensers get filled with water even after the load has completed so when you go to do another load and pour the product in, it releases into the load immediately as its full of water. I now have to check that the drawer is empty before adding in the detergent, if not then I have to shake and open and shut the drawer rapidly to clear out the excess water.If you have small children be aware that they can climb in the drum and if they have accidentally turned it on and closed the lid, they are going for a ride! My 7 year old daughter and her friend did this to scare me only it backfired on them, the machine started despite the fact I had the child lock enabled. The lid would not open even after being unplugged, the mechanism jammed. We had to break the lid to get the girls out before they suffocated. Needless to say they were the ones scared beyond belief and mostly unhurt except some scratches and bruises. The drum is HUGE, 2 kids fit in there along with half a load of laundry! LG replaced the lid and said they would work on the child lock aspect and get back to me but I havent heard a thing from them.I dont think it cleans well either, Ive pulled out crib sheets and they still have spit up on them which is gross. Because of the way the drum agitates, items usually end up balled up or tangled together so not everything gets cleaned. On every load I usually set it to the soak cycle so I know everything is getting wet; when I forget is when I find stains that should have come out. Buy any other brand than this one, Im buying a GE even though they are loud machines. This is a quiet machine, you dont even notice that its refilled the washer in the rinse cycle for the past four hours straight as the UE signal doesnt always come on.