After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

I have an LG front load fairly new machine and I absolutely hate it. I loved the fact its suppose to save money as it is and helps the environment. I have had the machine 5 years now. The only thing I like is the lights during the washing procedure. I was looking for efficiency but there is nothing efficient about a heavy soiled load of clothes taking over an hour to wash. The machine does not let you soak or pre soak clothes. With muddy clothing, sometimes things need to soak. The machine smells like mildew or mold all the time. The rubber seal is disgusting to look at and clean. Not sure who came up with this brilliant machine but I think its awful. There is barely any water on the clothing when washing. I dont like it at all and with it being 2,000 I feel like I got ripped off. My dryer is a Samsung steam or dry dryer. Never lost an article of clothing in it. The dryer works great. So far no issues.The machine takes forever to wash. The clothes dry quick because they barely get wet. But they do spin fast. I hate the fact there is still pet hair on my uniform pants and some types of fabrics which really makes me mad. Also I cannot soak soiled clothes. The machine drains out any excess water. I am so not a fan of this machine. I am so annoyed with it. I would trade it off for an older top loading machine in a heartbeat.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

My new large capacity LG washer model WM8000HVA does not spin out water ninety percent or more of the time regardless of the size or type of load. The machine was purchased on 07-08-14 and delivered at the end of August 2014. I started having problems with the machine not spinning out from the first use. I had three service visits and at the 3rd visit LG technicians suggested that the service tech replace the hall sensor and main computer. They subsequently decided to replace the machine with a new one and the same problem continued. I have had two service appointments on the replacement machine and on the second visit the LG technician replaced the main computer and the hall sensor on 06-10-15 but this did not resolve the problem. I had a medium load in the washer when the tech showed up and the machine would not spin out displaying a UE error code.After replacing the computer and sensor it still did not spin out displaying the same error code so the technician suggested that I take out more than half the clothes and then the machine spin out in three separate loads from what was originally a medium load. I inquired why this is and he informed that the machine was not really designed to wash loads above a certain size or weight. I then inquired why would one buy a large capacity washer that could not wash large loads including comforters and he said he understood. I later called LG Executive office and spoke to ** and informed her that this machine was defective and unsuitable for my needs. She initially said they would not allow a return but then later informed that she would research further and contact me by Friday 06-05. I have not heard back from her or anyone in her office to date.I would like to add that this machine was purchased to replace LG model WM2277H which is a 4.0 CU. FT. Washer which I had for over ten years and was able to wash larger loads in than the new machine with no problems and it still works. The new WM8000HVA is advertised as a 5.2 cu. ft. mega capacity washer. I would like to have LG reclaim this washer and issue a full refund because the service/repair options have been exhausted and the machine is not working as it should which indicate there is an un-repairable defect.

I paid over 1,500.00 for a LG refrigerator LFC23760ST just three years ago. Its the last time I will ever buy LG products again. They carry just a 1 year warranty and will charge me an arm and a leg to replace any parts that I need. The circuit board went out and I was told that its $400 dollars just for the parts to fix it. Why do I need have to spend $500 plus dollars on parts on an appliance that is only 3 years old?I have a Whirlpool refrigerator in my garage that sits out in the heat and has been out there for 15 plus years and I bought it used... And it still works. If they are so confident in their products, make them last for more than 3 years. Im upset that this happened but if they carried a warranty that replaced and/or fixed my problems, it would not be as bad. But when I call and to get my refrigerator fixed, its a like buying a new one all over again. Like I said, this will be my last LG product I will ever buy.

We bought our LG dishwasher just a year ago and of course right after the warranty is up the dishwasher fails. As a family of 5 we dont have the money to buy a new dishwasher again or fix. You would think after paying a large amount of money for a product it would last more than a year. Very displeased and unsatisfied. Will not buy LG again.

This dishwasher is so simple to use. The shelf racks fold down for big items. There are only 6 buttons to push. And one of them is the power button So youre not going to get confused with what to push. It is a very quiet cleaning process. The one thing I dont like is it runs from 1hour 30 min to 2 hours 15 min. Sometimes I just want a fast cycle for a few thing I instantly need. But I am getting used to starting the dishwasher before I go to work and at bedtime.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

Save yourself a lot of time and money, dont buy LG! A very poor product and their customer service is a joke! They do not stand behind their products at all. Our LG Front Load Washer did not make it two years before we had problems. LG said they would be happy to help if we gave them $400. Agree with all the other comments made by consumers. The 1.5 star is generous!

We saw the LG refrigerator in the store and we were interested in it. It has the French door and the under freezer, and we had a normal purchasing experience when we got it. Its been working well so far but we had to have some work done on it because the compressor failed. They fixed it under warranty though.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

We have had this range for approximately 7 years. Worked fine until today, which now that I have read the reviews - THE GOOD LORD IS WATCHING OVER US! My 12 yr. old son was helping me cook lunch and we were finished and we turned the large right front burner off and it said H5 but it was bright red and hot. The burner would not turn off so I had to run to the basement and flip the range circuit breaker off. I will never get another LG product and I will make sure everyone else knows that too!!!!! And who keeps a receipt for that long?!?!

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

LG over the oven microwave LMV1680WW - We purchased this microwave in 2010. It has functioned properly (as far as we can tell), but the front door has cracked at the lower hinge and at the bottom of the handle. I contacted LG and was given the runaround. They took my info but said no one would contact me since it was not a mechanical failure. This is about the poorest service I have ever received. Unless I can see a better response, there will never be any more LG anythings in my household.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

I thought LG was a reliable brand so we purchased a brand new refrigerator in 2015. Starting this year the food has not been kept as cold and the defroster keeps failing to the point where the fan keeps rattling due to ice build up. Been dealing with the issue for months and still waiting for the issue to be resolved via a technician who says he is so inundated with LG refrigerator problems, he can barely keep up with the demand. He received several calls for appointments even while at my house working in my refrigerator. I’ve basically decided to continue try fixing this fridge and using it as a beat up back up fridge now in the garage. I will be looking into other reliable brands to replace the refrigerator inside the kitchen. I’m tired of my food going bad and having to unplug the fridge every 2-3 weeks to defrost until the issue is resolved.

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

LG was nice enough to replace the exterior of our appliances upon the finish was chipping off. But 10 mins after the repair person for the refrigerator left, the unit report an error code and the Ice & Water dispenser stopped working. I immediately called LG and they stated someone will call me within 24-48 hrs to schedule repair, this was on Friday afternoon. I called LG on Tuesday, stating I have not gotten a call back - they stated it hasnt been the full 24-48 hrs yet. So, I called again on Wednesday and they were surprised I didnt get a call and told me I show call someone else, at which point I asked to speak to supervisor and they transferred me to the Executive Customer Service... Spoke with that person and they basically stated its 3-5 business days to receive a call... I stated, But that not what I was told and this is because your person broke my refrigerator... shouldnt you expedite it since you caused the problem. Essential I got nowhere with this person. I sent an email that day Wed. 12/11/2019 to Head of Support and CEO... never heard a response from my email - so LG basically doesnt care.

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

Once per week, sometime after every wash, I had to empty the drain hose. Otherwise the floor got flooded. Machine leaked from the dispenser cups. Sometimes the washer walked on its pedestal. Also, dryer just didnt dry on a full load. Had repairmen in from the first month I owned the appliances.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.Refrigerator started collecting ice in the very back behind the panel (2 months into owning it). The compressor is bad after 3 years of owning. The part is covered but I have to pay $400 towards the labor and the parts not covered. I just lost 100s of dollars of groceries (just went to Costco and stocked up two days ago). The repairman says that he replaces this exact part over and over. LG knows that the compressor is bad and they won’t fix it. LG has foreigners who can barely speak English take your calls and they play dumb. The dishwasher is all scratched up and dented from little bumps that never dented my GE Profile appliances (granted they were not stainless). The upper and lower oven are a great concept but the upper oven burns the bottom of almost everything. The glass panel on the lower oven door had what looks like dark grease running in between the glass panels and you can’t clean it.The microwave has been pretty good but it came shipped with a broken part. The refrigerator water filters are super expensive for what? THEY ALWAYS LOOK DIRTY. ALL PRINTS SHOW UP. Every little thing shows up on the stainless. Sears told me that they had upgraded the stainless on this product and the handprints don’t show like it used to... BULL CRAP. They look dirty from the time you get them until eternity. You can wash them every single day and they still look streaky and just plain embarrassing. And to top it off, we have no refrigerator for 6 people until Feb 28th providing that the part comes in on time. He says that the compressors go out on almost every one of these refrigerators and they are perpetually on back order. LG, you should be ashamed of yourselves. This stinks. I cannot afford to take 6 people out to eat every day. I trusted your name and fell for the looks of the product. Super disappointed with this purchase!!!

Purchased LG Model LFXS29626B because of good reviews and it had features we desired like 2 ice makers. Worked fine for 3 years then stopped without any signs of problems. Research discovered common failures of the compressors in these LG refrigerators. Contacted LG by phone and using Smart Diagnosis was informed by the technician that the compressor had failed. My worse fear with no extended warranty. LG offered to repair my unit without cost to me. It was repaired the same day, in short time as the repairman came with required parts on hand. I applaud LG for owning this problem, but feel cautious wondering if the new compressor will fail after a short time period. We hope not because up to this point, it has served us well and we like the looks, and features. Previous refrigerator was a Kenmore, which lasted 16 years and cost one fourth of the LG.

LG Washing Machine Front Loading WM235OH*C - mold in unit: As the other 899 complaints, I purchased my Washer and Dryer Set 5/9/2011. From day one, the detergent dispenser had standing water and the tub would get a foul odor. I read the owner’s manual and it stated that both were common. The foul odor could be removed with a HE washing machine cleaner and it should be used monthly. It is also recommended to leave the door ajar. I also called customer service and they confirmed that both were normal. I started noticing mold spots on the detergent dispenser tray and would clean it and run an extra load of bleach through the machine. My clothes were not cleaning properly and the smell never went away. On 12.13.12, I noticed more mold spots so this time I had my husband completely take the top off the machine and remove the dispenser tray. The tray and plastic gasket that allows the detergent to flow into the machine were covered in solid black mold. I called LG immediately and offered to forward pictures. The rep I spoke to, was very empathic and stated that LG will back their product and either replace or refund the machine. She also promised that someone from the Executive Team would call me the next morning to handle this issue quickly for me. No one called me. At 3:00 pm, I finally called them back and this time my phone conversation was very different - no one was going to do anything. They could send out a repair tech but that would cost me and most likely find nothing wrong since standing water and odor is normal. They stated the mold came from not using HE detergent and not cleaning the machine. I told her, “I am not stupid, of course I followed the owner’s manual not to mention all the stickers on the machine that say only use HE detergent.” The commercials on TV indicate to only use HE detergent for HE machines and to avoid the smell from the tub, use the HE cleanser monthly. Duh. Really. If I was that stupid, I wouldn’t be calling anyone. I told them I would be more than happy to forward the pictures of the mold and articles on the health risks that black mold offers. She stated that LG would not replace, refund, or promise repair on the machine. I agree with all the other 899 people. Do not buy LG. Do not throw away money and very important - do not place your health at risk

Woke up on the 4th of July with a house full of company visiting and tons of food in the fridge and freezer defrosted and spoiled. My extended warranty not covered because I was told LG is now covering cooling issues for 5 years from purchase. After extended hold times with LG (over an hour each time) it took them over 2 weeks to send a repair person. Repair finally done on Wednesday, they changed out the compressor. Was told to allow fridge to cool for 24 hours before placing anything inside and 24 hours for ice. It has been 48 hours, shopped today for some food as everything had to be thrown out and the fridge and freezer are not cooling properly. Ice not freezing, few items in freezer mushy and milk and juice barely cool. Will have to get back on the phone with customer service tomorrow.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

I purchased this fridge 2 years ago; it had good reviews and I was assured by the 10 yr compressor warranty. Turns out that you are just buying an ongoing problem! How can LG sell a known defective product? The refrigerator we replaced worked well for 27 years. Our warranty was voided because we tried to have it fixed first by a non-accredited LG tech, but it is the compressor that went out and LG has abandoned us in a technicality. And if we had it repaired, in all likelihood it would go out again in 2 years. I love the design and look, but not worth the $3k problem. After reading multiple reviews, seems that LG knowingly continues to put out a defective product. Shame on you LG!

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

I purchased a new LG Microwave Nov, 2018. It stopped heating during the coronavirus. I went to LG who said they might be able to help, but nobody ever called or emailed. They said unplug it and plug it back in thru Facebook. I called their recommended service provider and they said it would be cheaper to just get a new one. I waited a couple of weeks, and still havent heard so we had to go buy a brand new microwave. DO NOT BUY LG. All they had to do was fix it or refund me. This is absolutely the worst time to go without a microwave and have terrible service on top of it.

My refrigerator is only 7 years old and needs repair, after spending $600, still not working. Never had a refrigerator that new go bad with a compressor or anything. I feel that the product is inferior and people should not purchase LG appliances if they are prematurely going bad on major components. The repair did not work, Lost tons of food, costing a fortune to repair. Bad product, recommend people not purchase this brand. Now I am at a loss and have no refrigerator.

I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

Tonight we set our dishwasher to run as always while we sleep. Well it was a good thing I didnt fall asleep right away because my LG dishwasher control panel shorted out and caught fire, and it didnt even trip the breaker. Hopefully thats because I got to it first. We have had nothing but trouble with it over the seven plus years we owned it. It has been completely rebuilt at least three times. It has always had a foul smell to it when it ran.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

My wife and I had high opinion of LG before we purchased our home appliances including refrigerator, oven and washers from LG. Their product is very unreliable and breaks often and service is very poor and customer agents care less! We are very disappointed with the refrigerator that is a year old and compressor has gone out but repair takes weeks to schedule and to get the necessary parts to fix the issue. We do not recommend LG to anyone and wish we never purchased their products.

I purchased a top of the line LG model LRE6325ST and in the second year the convection fan gave out and then the bottom element. It is not safe to clean. Cut my hand trying to clean under the top display and again trying to clean along the bottom drawer. L(ovely)G(arbage). Looks so nice and such junk. Will never buy LG again. I got less than two years out of the LG. If I invest the same amount of money into the cheapest, most basic stove I can find and replace it every couple of years, I should get at least ten years or more of service for the same amount of money. I tried contacting the company, like that was going to work. The only help I got was to make me more determined never to purchase LG again.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

I purchased by LG refrigerator from Home Depot in September 2018. Waited for delivery, all seemed fine. About 6 weeks later the door alarm started going off for no reason. Called LG customer service at 10 p.m. They cant help me, I have to call Home Depot! Called Home Depot. They hooked me up with repair service because its under warranty. However, they cant come out to look at it for over a week! Guess Ill have to wait and hear a door chime every 30 seconds and my Led light on all the time for a week!!! Ok, can do that. Now my water dispenser wont work, disconnected the water supply so that wont cause a problem. Ok can deal with that. Today, just 5 more days to technician time. Now the refrigerator is freezing my refrigerator drawer food and melting everything else. Contacted LG customer support and told them my story, they responded with THANK YOU. REALLY thank you for what, your crappy customer service!! NEVER WILL BUY LG AGAIN!!!

The LG washer is not working and its displaying the LE sign again. This is the second time in the last six months that I have had to have this 18-month-old washer repaired.

LG service lacks timeliness. I bought an LG French door refrigerator which we put in service three years ago (in 2015). Since that time we have had the circulation fan replaced in 2017 and the compressor failed in 2018. We have now been waiting for three weeks to have the compressor replaced and it appears we will be yet a fourth week before we have a technician here to perform that work. Took 2 weeks to get the tech out to diagnose and order the parts needed, another week to get the part and set up another appointment, then the appoint was cancelled because a plastic part I could snap on myself was not yet on hand. Like I said: Now looking to be 4 weeks (maybe) before I once again have another functioning refrigerator. NOT HAPPY!

We bought a brand new LG refrigerator sometime around February 2011 for a second house that we visit once or twice a month. It wasnt a top of the line unit and ran about $800. When it was delivered and hooked up, it worked fine and continued to do so until August 2011 (it was about 6 months old) when it apparently quit working with a full freezer and a semi full fridge. We dont know exactly how long the unit was off but when we walked in the house, it smelled like someone had died! The smell was awful and it took an entire day to clean it up. We had trouble getting the smell out and the ice maker wouldnt work so we called LG and they sent a repair person out. The repair person replaced the ice maker, the motherboard and took the entire freezer apart to clean it and we found bugs behind the liner. He cleaned it completely and the smell was still bad so he had me use Lysol (LGs recommendation), bleach, baking soda, charcoal, newspaper but nothing would work. We left to come home and it was empty. We hoped it would smell better when we came the next time which was this past weekend for New Years.The smell was still horrible and we called LG. They said we had to have the repair person back out and he came back and said that the smell was from the bugs decomposing and he couldnt get it out. He called LG to tell them this and they said basically Good luck. We called LG and they said they couldnt help us. We asked to speak to that persons manager and we were connected to Amber, the executive service manager. Amber told us that according to the warranty, we were supposed to empty and turn off the fridge when we leave it unattended to go on vacation. Who does this? Im 53 years old and have owned numerous refrigerators over the years and have never had to empty and turn one off to go on vacation and never has this been a problem. She told us that they would do nothing to help us. When we asked to speak to her superior, she told us that she didnt have one that she was the highest power we could go to. At the end of the day, we got zero help from Amber, the super power woman and will never purchase another LG product. My advice is to either stay away from this company or read the entire warranty before you purchase.

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

Purchased this expensive machine (1400 AUD) in July 2012 and started breaking down in 2016 with 200 AUD spent on repairs in the last 6 months. The computer control unit has now died with an estimated repair and replacement cost l of 1000 AUD (500 for the part and 500 to do the replacement including call out). So have effectively had 4.5 years out of this machine. While the motor has a 10-year warranty the computer control does not so this equates to 311 AUD/year. The washing machine I had before this one lasted 8 years with much lower repair costs. My conclusion is that LG front loader not sufficiently reliable as it did even 5 years without needing repairs, which is what I expect out of a washing machine. Will give Samsung a try this time - LG is now on my banned list for repeat customer business - suggest you consider this if thinking of buying LG.

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

I’ve had my refrigerator for 9 years, the ice maker quit working within a couple years, now the compressor is out. It’s been out for 6 weeks, it’s still under warranty. I’ve been told that they don’t last over 10 years. I’ve been in contact with LG several times in the last 6 was. Every time I call I get a different excuse why they haven’t sent the confirmation letter to get it fixed, total run around. First they told me they sent it, a lie, all I’m getting is lies. I’ve lost everything in my freezer. Very, very poor service. If you’re going to make and sell then you should stand behind it. NEVER again will I buy an LG product and I’m telling everyone I know. Now they tell me it going to be at least another 7-10 days.

I bought 2!!!! stacked washer and dryers. It came with no parts to change it from shipping to useable! I have been waiting weeks and weeks for LG to send me the parts. My machines are just sitting here. The co. I bought it from and LG are blaming each other and no one will just send the parts. The LG book says DO NOT USE if you dont have these parts. But they wont send them or pick them up and let me get a set that has the parts. I have been on hold with customer service of LG for 2+ hours 3 times and they say they will send them and then dont! This is the biggest joke. I am stuck with two machines that dont work. NEVER PURCHASE LG unless you are good with a product that just sits there because once you pay not their issue.

I like the design and the quality. It has good review and many people like it. I like it also. All over the people like the brand and it is very relevant to me. I would like to remodel it and place to another place. All the models and all the designs are more likable to me and others. It is a good brand and it has a good reputation. It has many design and many colour. My friends and family also recommend it to me. My previous refrigerator is another brands.

Tried to be fixed 3x. A bunch of crap... Get the UE code or whatever u2 and it just stops. LG wont do a thing but send someone out. Hit or miss when doing a load. Plus they blame the customer. Evidently I dont know how to load a washer correctly.

We bought a LG Front Loader from Lowes Canada Sept 2009. We bought the washer and dryer same day and pedestals. Did a load like I do daily, went out for 20mins and came home to the washer face down on my cement floor. Took out my dryer on way down. Smashed door, cant close door now, door latch broken, front panel caved in, metal damage on both washer and dryer. 3 Struts all broken inside. Our Piping was pulled from our wall and all cracked and damaged. Why would this do a face plant after 5yrs? I have emails and phone calls into LG, awaiting some response. Terrible:(

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

Why didnt I read these reviews before purchasing an LG washer. Now Im stuck with an expensive washer that doesnt get my clothes clean and leaves stains!!! Never again.

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

Please learn from my mistake. In January 2018 I purchase over $6200 worth of LG products (Stove, Microwave, Refrigerator, Washer & Dryer). Within the first month, the stove started to smell like it had a gas leak. We called their repairman and he couldnt find anything. We kept smelling gas and called him back and he still couldnt find the problem. We had to turn off the gas after each use because we felt leaving it on was such a hazard. After 12 months, the microwave stove working. Now the refrigerator. We just purchased a different brand stove which works great! We have a LG graveyard started, its just a matter of time before the rest of the appliances end up there.

I have just ordered a replacement lint filter for the second time since I’ve had my LG dryer. The top right corner lifts up and attaches to tops, strings, other clothing and rips them and destroys them completely. I’ve tried to ignore it on occasion until my kids start complaining about their clothes as well. I wish we could get compensated for the amount of money we’ve lost in having to replace items. I hope my next order for my replacement lint filter comes soon.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

Our 6yo washing machines hinges on the lid have rusted and now drop rust flakes into the clothes ruining them. Called LG customer service and they claim things just rust sometimes and that I should have purchased their extended warranty.

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

LG stackable washer/dryer, apartment size, high end - I thought! Two years later, a bunch of drywall have been replaced due to a bad washer install (Best Buy) and 5 visits later from the service team for the dryer, I am tired. No more LG anything ever. The dryer is so poorly designed (its the vent less model - dont buy one) that it takes a team of techs to pull the unit out of the area its in just to press a button to reset the thermostat. Its had three new computer boards in 2 years. The techs pulled the dryer all apart last visit and replaced the entire thermostat rather than just reset it. That was a couple of months ago and it just went south again today. It overheated then stopped dead. I am lucky I bought a service contract from Sears. They have been great, but I hope they just replace the unit soon. Its costing them a fortune to repair. Cheaply made appliances are keeping many techs employed these days it seems. LG? No, never again. And yes, their help desk was useless when I had the 1-year warranty. Now poor Sears has to come out and visit more often than I want them to come. I dont understand why any appliance store would stock items that repeatedly fail.

Updated on 07/29/2020: LG response with a classic, there are not the way they treat a customer. The same for everyone because I read other reviews (too late for me, I already bought the oven). The reviews were mixed, but not good enough. Original Review: I bought it on March 2018, and is not working. No heat. I call customer service saying I think is the magnetron. It has a 10 year warranty. They say I need to call an LG technician. I didn’t buy the extended warranty because it was too expensive. So, I need to pay the labor. So it not worth it. I will not buying an LG microwave again.

In May 2016, we purchased an LG set of kitchen appliances through Costco. We have had nothing but trouble with all of these appliances. The most egregious is the refrigerator. The compressor failed in March, 2019 (note, the fridge was less than 3 years old). According to our user manual, the warranty for the compressor was for 5 years parts but we would have to pay for labor. We contacted the number in the booklet for warranty service using the number listed for using the Smart Diagnosis service. After a very long round-robin of talking to one person after another, I finally was put through to a Smart Diagnosis technician. After many attempts to use the smart phone smart diagnosis, the tech said that it wasnt working (no surprise there. Has it ever worked on any LG appliance?)I finally called a local servicer who sent out a technician. He diagnosed the failed compressor and said he would obtain the part for us per warranty but we would have to pay the labor ($855.00) ourselves as it was not covered under the warranty. The serviceman was very negative about LG and even suggested we would be better off just buying a new refrigerator from another manufacturer. We decided to repair this one so he ordered the part and said he would call when it was in.In the meantime, my husband is researching LG appliances and discovers that LG extended the warranty to include the compressor part AND the labor for the first 5 years of the appliance. We were never notified by LG that a change was made to the warranty. When the repairman called with the part, we had him go ahead and install it. We had been without a refrigerator for a week by that time.We then called LG to attempt to get the $855 back from LG that we paid for the labor. I thought this would be easy. HAH. It is now two months later. I have talked with many different people, sent documentation twice, and all I am told is the reimbursement is under review... Thank goodness we purchased the refrigerator through Costco because the Costco Concierge service has been a great help by contacting LG directly for me. So far, LG is stalling them as well. I will post again if I ever see my $855 again. In the meantime, please do yourself a favor and NEVER buy any LG appliance!!

This design of this dishwasher is a nightmare. Ive actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). Its as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. Ive probably owned ten dishwashers and can honestly state that I cant even rate this as working. Im literally having it replaced and throwing it away if I cant get Home Depot to take it back... Its less than a month old but I just cannot stand it. Ill pay twice for installation but it will be worth it because otherwise Ill be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.

Great appliance that only uses the water it needs and no more. Had proven to be very dependable and reliable. Offers many custom settings. I think the best feature is its auto water feature, since were on a septic its not using unnecessary amounts of water on smaller loads.

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

I love everything about my LG refrigerator. I Iove the dual doors. I love my my meat and cheese storage, the freezer size. Open doors, ice maker, freezer features, sub door for milk condiments, juice, etc. The ice maker choice of ice size. It makes me feel as if Im in the lap of luxury. It is the best refrigerator I have ever owned. I love the crisper. My fruits and vegetables stay fresh. My cheese and meat stays crisp. It spoils me. I would never change the fruit and vegetable bins. The storage size, the freezer space of different levels. Everything.

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

My LG refrigerator LRFC 25750ST - The door latch at the top is connected by a very thin black plastic. It broke in both doors, and the doors do not remain closed properly. I called their 1888 542 2623 customer service for LG in Canada. I was on hold for 40 minutes and no result. I called direct new number 647-253-6300. I got reception first time. She said she will connect to some higher-up in customer service. Same recording - no one picked up. Funny thing, when I called them again, it would go to the recording again. Their product and service are both horrible. I would not buy LG again.

After much research my husband and I purchased a washing machine, dryer, refrigerator, and dishwasher. After about eight months my ice machine stopped working, replaced for $385. Motor on dishwasher ceased replaced. Strip on fridge cracked and dishwasher has many pieces on the side that need to be glued. We are VERY disappointed with these appliances and would NEVER recommend LG to anyone. So much for researching Life is Not good with LG.

Buyer Beware: We purchased an LG over the stove 2.0 Microwave middle of Nov 2019. After installation I turned the surface light of the microwave on. When I went back to put a dish in the microwave I found it to be extremely hot inside. We had not used the microwave nor the stove below to generate such heat. We turned off the surface light & checked the interior of the microwave it had cooled down. We then put a thermometer inside the microwave & turned the surface light back on to check if the light itself created the heat. In less than 1/2 hr the interior of the microwave heated to 117 F degrees. When we turned off the light the microwave was cool. We then called LG to alert them to our experience. The rep first hinted that it could be an electrical problem with our home. I explained our kitchen had been recently updated including all the electrical which was inspected by our local county inspector. They then sent a service tech out to examine the microwave. LG technical support told the service tech not to touch the microwave. They issued us a Claim number & an internal Bulletin about the problem. The tech told us we had to replace the light bulb ourselves despite it being new & under warranty. My husband is an electrician as well his friend who is a master electrician. They both researched the model. LG changed from the earlier model a 30 WATT incandescent light bulb to a 50 WATT Halogen light bulb in the same lighting compartment & model. The hole for the 30 WATT incandescent light bulb is still in the compartment & next to it is the newly added 50 WATT Halogen light bulb. IT sits just below the microwave box with absolutely NO VENTILATION. We were advised to notify our States Attorneys Office as well the BBB. We alerted the store we purchased it from to check the models they have on the floor & beware of the problem. Had we just turned on the surface light & left our home I cant imagine the outcome. If youre seeking to purchase a new LG microwave first check what type of surface light bulb the microwave is equipped with before you purchase it. LG obviously has no solution or will back their warranty on a less than one month old microwave.

First bottom freezer unit I have owned and I will never go back to a top Freezer unit, and my next can only be four inches taller unless we remodel the Kitchen. The door magnets need to be a little stronger.

I bought a very expensive double LG oven. I noticed a few months ago that the enamel was coming off inside the oven. I went and talked to the retailer who sold it to me and they told me I had to contact LG which I did. I sent pictures and never heard back from them. So I contacted them again and was told I had to pay someone to come look at the defective oven. Enamel peeling off the inside of an oven should never happen. This is defective not a problem with a part. I will also say that in the last 4 years I have purchased from LG a double oven, Very expensive refrigerator, microwave oven. Front loading washer & dryer and 2 Smart TVs. Their customer service is so unprofessional and never tried to help me. They have definitely lost this LG customer! I own a business and have been in business for 19 years I would never treat a good customer like I have been treated. Goodbye LG.

My old refrigerator went out and the LG was on sale for a good price so I bought it. Was kinda small but I needed something in a hurry and they could bring it the same day. Would freezer burn food fast and no room to make ice cubes. The shelves on the fridge couldnt hold 2 gallons of milk at 1 time. It was really just a standard refrigerator. Nothing special. Just cheap and worked as it should. Wish it had room to make ice cubes but it ran for years without any issues.

Purchased a washer/dryer company WM3987HW at the end of last July. In December the unit flooded due to quality issue - technicians words on the report. Went a whole month without a repair because according to the report that they received it was an installation issue. They will not send me a copy of their report so I can compare to the one I have. Nowhere on my report do I have installation as the cause. Hours on the phone from customer service, supervisors and claims department and 5 months later still have no end to my nightmare. Im in the process now of having to prove to them that it was a quality issue. I have already done all this once in my application for repairs. This will be the third time that all the information has been sent.Second issue I have is since January my pump has been replaced 2 times with a service call in for the same issue. My unit is not working again. That will be 3 pumps replaced in 5 months. They will not replace the product and will not guarantee me in writing that they will replace the pump if it goes again after warranty. The only reason Im even checking off one of the rating stars is for those customer servant agents that apologized wishing they could do more for me but their hands were tied. Has to be very hard to work for a company that isnt based on ethics.

It will rarely complete a load without becoming off balance. It cannot acknowledge a small load so forget washing your special loads until youve saved up a years worth. Customer service is not helpful and will make you feel like you are the only one experiencing these problems. They send you incentives to positively review the product then make it impossible to update your review negatively. This machine will make you cry from frustration. I can honestly say that I will not buy another LG product because of this experience. My husband says to sell it on Craigslist and get something else. I cant do that to another innocent victim. Giving away a $1000 washer with an honest disclaimer about its short comings is the only thing my conscience will allow. We need a support group for owners of this product.

Purchased an LG Direct Drive washing machine model WT5001CW in 2011 from Sears. Seemed to be working well. Would get UE error for unbalanced loads now and then, and machine would stop. In 2013 we received a recall repair notice and as a good consumer scheduled the repair. Since then, the machine has not worked properly. We get UE message sometimes but typically at the 9 minute point in cycle, it goes into a continual refill/empty mode. We have to reposition clothing and try to get it to spin clothes but it rarely does. We end up having to cancel the cycle and re-program a spin only cycle. Sometimes this resolves the issue but most of the time doesnt. I called LG today to let them know what is happening and got nowhere. The rep said I am out of warranty date. I explained this has been happening since recall fix but it didnt matter. He offered to schedule a repair but it would cost a minimum of $200. Basically, a 4 y/o super expensive ($900) washer is defective due to their repair.

I am very disappointed with LG product. I have had a broken refrigerator since December 25, 2018. The first time a technician from LG had come to fix it was December 30th. The technician has been coming back every week since then and it is still not fixed. Its only been 17 months since Ive purchased this refrigerator and it has not been working properly for more than two months. I bought it on July 4, 2017. The first repair was on 10/30/17, the second on 03/23/18, and the third on 05/15/18. Now I dont have working refrigerator again. I need someone to take action or I am going to take legal measures. This seems like an issue not just I but many other customers have had and the issue is still not being resolved. Not only is this a time consuming process but also a financial loss. Since not having a fridge for over a month, we havent been able to buy store food and only take out. This not only takes even more money out of my pocket but requires me to take time off work because of all the appointments. Not only is the fridge not working but the last time a technician came on January 25, 2019 he scratched the fridge and left a black burn mark. I am so frustrated and disappointed with not only a product but the services. I would really just like my money back so that I can buy a new, scratch free, and working fridge. I have attached the pictures of the damage.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and repaired it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and repaired it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They dont care about you once they have sold you their product.

The reefer we bought is a clone of the French door bottom freezer machine that we have had at another house for several years. We especially like the ice maker built into the door and not using volume in the reefer box. We purchased the floor model from the Kona Lowes. The day after our kids left Kona, I noticed that my Cheerios milk was not quite as cold as it should be. There was a heavy frost build up in the refrigerated section and that section would only get to about 42F. The freezer and ice maker were working just fine. The folks at the warranty call center are polite and on the surface appear to be helpful, but after we hung up I feel like my issue dropped into a Black Hole. It sounds like that they could be located on the sub continent. At first they told me the machine was not in warranty because it was manufactured several years earlier. A copy of my receipt cleared that up.It seems that LG only has 1 authorized repair dude on The Big Island and when I called in the first week of August he was in AL for reefer school. Upon his return, I tried to contact him by phone and text to set up an appointment to have hands laid on our machine. With daily attempts on my part, sometimes several times a day, he only responded twice. I went back to LG customer service with my tales of woe and they located a repair dude in Kona and I contacted him. Several days later, he laid hands and then he contacted LG for the warranty parts. However, when LG put him on my job, they did not provide him with a Repair Authorization number. Without a RA#, he could not order the warranty parts. Since he is a one man shop and had other business to handle, I took up the battle to get the RA# to him. It appears that the Customer and Warranty service desks at LG are not connected electronically to the folks that issue RA#s. When I started my quest for the RA#, I was told that one would be issued in 24 to 48 hours. After 48 hours and no RA#, I called again and was told that they would have to walk to the back room to check on the progress. After their trip to the back room, I was told that another 24 to 48 hours would be needed. I then asked for the supervisor, and was connected to a lady that sounded like she could be in AL, where LG America is located. A RA# was sent to my Kona dude and he immediately ordered up the part, but he informed me that LG was notoriously slow in shipping parts. He was correct. I think that they walked the part to Kona rather than using a USPS flat rate box that gets things from MD to HI in 4 days or less.The part arrived, an appointment was set and the part was installed in less than 20 minutes. This was 2 months and 2 days after my first contact with LG. During this time, we could keep some stuff in the reefer, but not milk. Me not having Cheerios 5 days a week did not make me a cheery person... About mid way through my phone marathon with LG, I went to their Contact Us link on their web page and sent them a message listing my woes and displeasure with their Customer Service. They replied and asked if I would like to participate in a forum. I said, Sure, and was immediately informed that the forum was not longer available. There has yet to be a follow up to the Contact Us issue. I was expecting a post repair message asking to rate their service. It has now been almost 2 months since the service and the only thing in my Inbox for LG are notes telling me that they want to sell me an extended warranty... As nice as their machinery features and pricing are, their Customer Service has turned us off to looking towards LG for future appliances. I hope that you never have to call that 800 number that ends in 0000.

I am disappointed that the fridge stopped cooling in about 3 years. Repair process/experience is even worse. Took LG and contractor three times to come and fix and fix again and again. Food reimbursement never showed up over a month since request sent in as early as 4/1/19. Had to call on 5/20/19 and got another case number and told me I should have received an email in 48 hours. Now it is over 72 hours. Horrible experience! No more LG products for my family.

We bought an LG refrigerator in March of 2017. Its a door in door. The problem we are having is with the doors. The door in door isnt closing and sealing properly. Weve had 5 service repair guys out that we couldnt really speak English and they continue to tell us the door is closing properly which it isnt. When we open and close the other door it ends up pushing the other door open and then that door doesnt close by itself. LG wont give you the time of day. All we would really like is for them to replace this unit and move on. But they dont want any part of it. You spend $2500 to $3000 on a unit you expect to work properly and they could really care less. I would not recommend LG products to anyone.

Worst appliance we have ever owned! Smart balance doesnt work. It fills up over and over to adjust the load. You have to fold up and arrange your clothes just so or the cycle keeps repeating. You have to rearrange the clothes during cycle no matter if its a larger load or small load. Now the entire centerpiece comes loose and clothes get trapped underneath it or it stops working mid cycle have to then take everything out, put the piece back and reload! Takes hours and hours to do two loads!

We purchased our LG electric range model LRE3023ST in November 2012 and the buttons have stopped working now 3 times. Each time a repairman came out; however it works intermittently so when it stopped working on a Sunday and the repairman comes on Wednesday, and it has since begun working again, they do nothing. Once it was not working when repairman came and they replaced all the electronics, which worked only for a short time before happening again. It is completely unreliable and I never know if it will work. I cannot understand how LG can get away with selling stoves that dont work. Similar models have been recalled but not yet this one, but LG obviously has issues with the buttons on their stoves. Three times I have prepared dinner only to find out I cannot use my range. LG is not at all helpful. I will never purchase LG or any appliance from Home Depot.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

Me and my husband recently bought a LG fridge. Remind you not cheap $1,000. Bought this frig on Aug 15. Received on Aug 30th 2016 and it is here Sept 9th. My fridge took a crap on Sept 5. Calling the company. Oh rest it by unplugging it or reset coldness inside. Did this 3 days in a row. My food in the fridge is no good. I have kids and a baby here. Called for service. 2-5 business days for a repair company in my town to make a date to come fix it. BS. I want my damn money back plus money for my electric bill to bring in a mini fridge to keep my now rebought food. Im so damn not happy. In my opinion I think its time for a Attorney. I will NOT lose out of $1,000 for a crappy fridge I can not use.

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

I have had a bosch ventless dryer for over 10 years. I know they can be finicky, and my Bosch definitely had its issues. When it came time to replace I thought I was going to be stepping up in terms of technology and quality with LG. The washer has been fine. The dryer started leaking on the second day I used it. The repair guy said it was leaking from the drum, rust had already started so he suggested I call and have LG bring a new unit. Second unit came and it started leaking immediately too. The leaking is about 1-2 cups of water that comes out of the bottom somewhere.A second issue is the dryer is constantly stopping on its own. Just about 10 minutes in the cycle it will stop and beep. To finish a whole cycle, the button has to be pushed about 4 times.I am in the process of having Home Depot switch this one out. Im tempted to just have them return it and take my money to Best Buy to buy a Bosch dryer, but then Ill have a mismatched set for the next ten years. Im so furious at this point because I did my homework and these dryers have been such a bust.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

I loved our LG French Door refrigerator with the indoor ice maker. Some friends of ours even purchased the same model after seeing ours. Earlier this week, the ice maker stopped working. After trying the suggestions in the model, we called for a repair. Within minutes of looking at the ice maker, the technician informed us that we needed a new ice maker. The total cost for the repair--$390! This refrigerator is only a little over 3 years old. I am deeply disappointed with the quality of our LG refrigerator and will think twice before buying another LG appliance.

Have had the fridge over 2 years and the fridge stopped cooling, woke up to a puddle on the floor from the indoor ice maker melting... They only cover 1 year of parts and labor and 10 years on compressor itself, what a surprise... Its like they know it would break after a year... Good thing I have an extended warranty with Home Depot which covers parts and labor an extra 3 years. If it breaks again in 2 years Im just going to trash it... This product was made to fail, dont buy.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

Bought a LG Top loading washing machine WT5270CW and the motherboard failed in 2 1/2 months. The failure caused the washing machine to continue filling up with water and overflowing onto the floor. It flooded out our garage and fortunately was discovered before it flooded the entire home. LG warranty service is horrible. They have you troubleshoot it, so they can save the cost of a repairman coming out. Their LG repairmen never call you nor show up for schedule appointments. LG, themselves, when you question what is going on, admit they dont have the parts on hand to fix it. Come to find out, my parts are on back order for 7-10 days. They further tell you that they have 30 days to fix or replace. In the meantime, I have dirty clothes piled to the roof. Do Not Buy LG! Never so unhappy with a product and company.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

I am very upset and very frustrated! I bought a full suite of LG kitchen appliances just over 2 years ago from HHGregg and invested in a 5 year (HHGregg premium) warranty to cover all of the appliances. In just 2 short years I am having trouble with all of my appliances and am currently waiting on a service call from HHGregg (whom I will never buy appliances from ever again). Found out today that the HHGregg warranty is not as good as the paper on which it is written! One complaint is the LG microwave oven. It stopped working (the plate will no longer rotate and will not heat up). Apparently, there is a default in the design of the LG microwave ovens that fit over the stove. The heat from the stove causes the microwave system to stop working. LG and HHGregg should replace my malfunctioned microwave oven with one without this flaw! No LG told me to contact HHGregg! HHGregg offered me only a 200.00 store credit! This cost does not replace my microwave! I feel robbed by LG and by HHGregg! Shame on both these companies!!!