I purchased an LG refrigerator from Best Buy and it is three years old. I live in Santa Fe New Mexico and it turns out there are no authorized service people here. I called LG directly and they referred me to people who said they would not even look at an LG refrigerator and wished me luck. After 7 phone calls they advised me to find a service person who would work on it and they would authorize them. I found someone and when they called to get the information LG would not give it to them. I called to get the information how to safely remove the ice and water dispenser to check the control board and they refused to give it to me. I then requested to speak to a supervisor and was told one would call me back the next day. A week has gone by and no call. I would say their customer service is the worst I have ever experienced and that is supported by talking to a half dozen repair people in Northern NM who refuse to work on any LG products because they are complicated and there is no support from LG. This is an expensive lesson. A $3000 refrigerator is on the way to the dump after 3 years.

Received my brand new dishwasher on 1/8/2018. By Thanksgiving, I was getting nE error messages. I called the number on the owners manual which was basically LG customer support and they found an appliance repair co that handles their warranty work. After 6 different service calls and taking off work 6 different times, dishwasher is still not working. No dishwasher since 11/26/2018 and it is now 1/9/2019! Cannot get LG to resolve my issue by replacing dishwasher since their repairman is unable to fix it. I will NEVER buy anything from LG again.

I have a front load washer that I hate. I am the only person in my home and doing laundry requires me to wait two weeks or more to collect enough clothes to even get a slight bit of water. Stupid. I would go back to my old top load, water in tub washer from Kenmore.

Bought French Door fridge with ice and water dispenser about 18 months ago. Had minor problems, but were able to solve them. Today, at 5pm when my service provider is gone until Monday morning, the refrigerator started to emit a burning rubber/Teflon-like smell along with a chemical smell that is sort of sweet. Hard to describe, but it has given me a headache. We pulled the fridge out from its niche and dusted the vents, which we do every couple of months anyway. The smell is still there but it seems to have abated because we opened the windows (its 20 degrees outside so now I have a headache AND I am freezing). According to the door panel, the temperature in both freezer and fridge is constant and not dropping or rising, so that is good.Does anyone have similar experiences and do you know what it might be? I was able to get hold of someone from the company I bought it from - I bought an extended warranty from them - and he said he had no idea what it could be and hes never heard of anything like that on an LG. Said that it might be dust or dog hair - NOPE. I am afraid to leave it plugged in when we go to bed. Anyone have any suggestions?

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

The ice maker stopped working about a year after we bought it. That was the beginning. But far worse than that is the absolute junk quality of the refrigerator interior. EVERY PIECE breaks on its own, due to low quality plastic and sloppy product design. Weve already replaced them twice, and they need to be replaced again. Pitiful. Weve never had any problems like this with a refrigerator of any brand, until we bought LG. This third world company isnt ready for Prime Time in the world market. They make garbage, and then dont stand behind their product. When will we stop buying the garbage these third world companies are selling us? If you want to say Lifes Good when youve purchased an appliance, DO NOT BUY LG! Total trash.

The refrigerator is great except for the ice dispenser. It freezes and will not come out. You then have to clean the ice tray out in order to get ice from the door.

LG appliances have been the worst ever. My dishwasher failed (fire developed) after a little over 2 years. My refrigerator - only 16 months old - failed and I lost hundreds of dollars of food and after one week, its still not repaired. My LG microwave lasted 2 months and had to be replaced. No more LG. Lousy goods.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

Bought an LG French door model LFX25973ST/00 refrigerator from Sears. Right after its out of warranty we were getting water on the floor from the left-side door each time we opened the door. I replaced the door ice-maker parts (all of them) and the gaskets. I also balanced the doors again (only slightly out of balance). More water. Called LG and they told me to replace the gaskets and balance the door. Um, that didnt work. Try calling a repair service. I called a few appliance repair places and only one still works on LG products. He stated that LG sucks. He recommended replacing the gaskets which I already did. He said, you just have to live with it or get a new refrigerator. LG = Life is Good?? More like LG = Lame Grifters. Well, Im trying gaskets one more time before I take this out and use it for target practice.

Purchased model LFXC24726S/00 November 2014. Had to be serviced January 2015 due to excessive ice buildup in freezer. Time frame was 5 wks d/t, part not in stock, reorder wait & install. 8/1/18 fridge dead. Told 8/14 would be soonest tech would be available to come out, diagnose, possible order part if not available then repair...2+ weeks with no working fridge. Told I could rent one in the meantime and be reimbursed at 25% of the cost of my fridge. Seriously?!! Lost food, utilize insulin (requires refrigeration), had to purchase a new fridge ASAP.I don’t about anyone else but I don’t have $2200-$3000 lying around for new fridges every 4yrs. Totally unacceptable! I will NEVER purchase another LG product again as they are not supported by the company once you get them in your home. It was suggested that I have it moved into the garage after I get the new one & allow them to repair it. Why the hell would I do that? I don’t need 2 fridges, I just need 1 that is reliable & works!

I purchased a LG washer and dryer set 3 years ago. There was a recall on my washer. I was never notified and this caused my computer board to go out. My clothes have been locked in my washer for 5 weeks. LG sent the recall part, but not the computer board. They have me on hold for 20 - 40 minutes and do not provide service. NEVER PURCHASE LG APPLIANCES. They are defective and the company does not back their products and customer services is non- existent!

We bought our LG gas stove in 2009. The first problem we had with it was a week before the warranty was up, lucky for us. The problem was that the valves for turning on the stove were too easy to turn on. I had accidentally turned the stove on with my behind as I turned away from the stove and brushed against the knobs. I didnt think much of it at the time until our toddler was working his way around the kitchen and on two occasions slapped at the knobs and turned the gas on in both cases. We immediately called the LG service line and they had the valves replaced. What we noticed shortly after was the knobs themselves getting loose. When I checked them out, I noticed that the backer was cracking and crumbling away. I contacted company for replacement parts and was shocked at the cost of replacing the knobs, about 30% of the cost of the stove itself. I checked the net and found that this was a common problem with no solution listed. What I did to correct it was to take one of the remaining better knobs and go to a good appliance retailer. I pulled knobs of stoves in inventory and checked to see if the LG knob would fit. When I got one, I asked about ordering replacement knobs for that unit and found them to be of better quality and lower replacement cost. I picked up a set of 5 for under a $100 and I am sure I could have gotten a better deal if I wasnt in such a hurry to get a set that fit. I will never by an LG again and have told everyone I work with my LG horror story. Also, my LG french door fridge has had a drawer bracket crack and my LG dishwasher is experiencing problems as well. They were all bought at the same time.

I purchased an LG Model# LFX33975st Refridgerator from Lowes September 2004. I paid 2748.60 for it and also purchased the Lowes extended warranty. That is a whole different issue. This fridge never cooled like it should from the day I bought it. I would hear weird noises from time to time, several times the freezer would start to thaw out. At first, I thought my wife had too much stuff in it but that wasnt the problem. Then it would start working again. A lot of food would spoil in this fridge. Well, it finally quit cooling altogether and we lost all of the food both in the fridge and freezer. I called Lowes as I had an extended warranty and I also contacted LG. LG sent a new compressor and the wrong filter drier and scheduled the service facility to come out and make the repair. The repairman came out and found a leak in the fridge evaporator. He ordered the new part, he came out to make the repair. Now, this is going on for 3 weeks. 48 Hrs later the freezer is working but the fridge is not. So after doing a little research online, it is clear that LG has major issues with their compressors and other components that they are aware of and there are several class action lawsuits against them. I have all LG appliances in my house as the salesman at the store told me how good the LG products are. I am very sorry I purchased these products and will never buy another appliance from LG or Lowes.

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

LG Dishwasher LDS4821 - We purchased our LG dishwasher in mid 2012. Our first bad experience was with the installation, as the legs supporting this monster are made of plastic and the installers completely broke the frame. (I found out when it starting tilting and had to call Home Depot, who replaced the dishwasher). These dishwashers are so flimsy, they never sit correctly between the cabinets and require occasional adjustments to keep the door from scraping the sides of the cabinets.The next problem was a strange scraping noise that would occur during the wash cycle... Turned out to be the pump, which was also leaking, which rusted out the motor. Our repair guy replaced both. The next repair was with the bottom door seal, which was leaking water. Within months after the stated repairs, the HE heating element light started flashing and the dishwasher wouldnt complete the cycle. Once again, our repair guy came out, tested the heating element (which was working) and determined that the control panel was malfunctioning and needed replacement.Now on to the minor issues: detergent door may or may not open during the wash cycle, bottom rack has a tendency to stick and requires being lifted and re-seated, dishwasher may or may not do a good job washing the dishes (depending on its mood that day). At the time of purchase, we were remodeling and bought all LG appliances. After the above experiences, I will never buy their appliances again.

We bought a beautiful looking top loading LG washer and dryer from Sears in Eureka, California in September 2011 for our second home in Humboldt County. We didnt purchase an extended warranty - although looking back, we should have done so. Because the appliances are installed in a second home (to this date, April 2013), they have been used about 12 times total.Suddenly, during a visit to this second home in mid-February, the dryer quit drying; there was no heat at all. We did the trouble-shooting with LG Customer Service to no avail. Then we contacted Sears to arrange for a repair. We returned to the home at the end of March, and the repairman came to the house. His analysis showed that the heating element needs to be replaced, which he had to order.As the repairman was leaving, he told us that he is about the only one in the area who will tackle fixing LG appliances because they are so poorly made. He mentioned that our washer is probably on a recall list. Sure enough, the washer - Serial Number (WT5001CW) is on the LG recall list. So now, I am attempting to make sure that the only repairman in the whole area who will touch LG appliances is prepared and scheduled to come to our second home when we can schedule ourselves to be there and can fix both appliances!It is hard to believe that these appliances are so poorly made, that they both are broken after having been used a handful of times! They look great but apparently are pieces of crap; and they cost a lot of money. What is the matter with these corporations and their quality control? Do these people really think I will ever buy another LG appliance again? And is it really worth the (certainly temporary) health of their bottom line to continue to sell these shoddy products? And what else do disgruntled customers do? They tell everyone they know about their negative experience with these products. Shame on LG!

I will start by saying that I currently own and have owned many LG products over the years and have been well pleased. I researched appliances for sometime before deciding to purchase LG. I purchased a LG gas double oven slide in range, space saver microwave and dishwasher September 2018. Range had to be ordered and was not installed until October 2018. In less than 2 months the range required a major repair in which multiple parts including the mainboard was replaced. After several attempts from service repairman it was finally repaired January 23, 2019. Issue was determined that there was a direct short. Fan did not work because both the mainboard and relay board were blown so fan did not work to control flames. Oven shuts down and cannot be used.November 24th, 2019 the same issue occurred again. I had to make several calls to customer service and demand to talk to a supervisor to even a get a service call scheduled. (Let me disclose that this appliance is now just out of the 1 year warranty.) I have requested that LG replace this $2700 range with a brand new one due to its significant electrical and safety issues. An executive that only provided a first name and support email contact emailed me to apologize for my inconvenience and offered for me to contact him with any questions or concerns. I have emailed him twice with no response. I am beyond disappointed and the lack of concern from LG is unacceptable. I have asked for contact information for an LG representative that can actually do something to help from both the executive and customer support with no response. I have huge concerns since this will be the 3rd mainboard installed in less than a year.

My LG Washer is only 3 1/2 years old. At the spin cycle, it makes very, very loud noise. The repairman spent 2 full days repairing it and replacing the spyder drive, 2 bearings and a bearing seal. He said that we used too much soap????? We paid 1/2 as much as it cost new!!! I will NEVER buy another LG washer again and hope that no one else will ever also!!!

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

While recently reading a Consumer Reports article about recommended refrigerators, I noticed that LG got very high ratings. Given my experiences with an LG refrigerator, I was shocked. Six years ago, we were so pleased with our LG top-loading washer/dryer so decided to look at their refrigerators. I saw the one I wanted right away -- stainless, French door refrigerator with a huge amount of room inside and outer door ice and water dispenser. Loved the interior lighting, too. After looking at this one, I knew nothing else would make me happy so we plunked down $2500 for it, on sale no less! It ran fine the first year and I was the envy of anyone who came to our house and admired it.Skip to year 2 -- New Years Eve and we kept hearing this loud noise whenever the fan came on. An LG certified repair technician checked it a few days later and said it was a known design flaw; ice would build up around the fan and when the fan turned on, it would hit that ice. She was able to repair it and things were great again -- until the water/ice dispenser stopped working later that year. It had to be replaced but luckily, we had bought an extended warranty so we didnt have to pay for it. Shortly after that, one of the glides on a freezer drawer wasnt working correctly and it had to be replaced. This past December, the ice tray kept overfilling with water so when it froze, the tray couldnt empty; we kept hearing a loud clacking noise. I had to get out my blow dryer to thaw the ice enough that the tray could turn over and dump it. Of course, since the refrigerator is 6 years old, our extended warranty was up so it was on us to get it fixed. Luckily, my husband is a former Industrial Arts teacher and avid YouTube viewer, so he ordered a new ice maker and fixed it himself. It worked fine after that.2 months ago when I opened the refrigerator one night, I noticed quite a bit of water on the top of the freezer door. I thought maybe I had spilled water, though I couldnt imagine how I might have spilled that much, and after cleaning it up, I opened the freezer drawer. Soft ice cream, thawing meat, melting ice cubes did not bode well. Strangely, the freezer indicator on the outside of the refrigerator registered 0 degrees. I checked the refrigerator and the inside felt warmer than usual. When I stuck a thermometer inside, it registered 50 degrees. Thinking maybe the coils needed cleaning, we did that and moved all of the food to our 25 year old garage refrigerator and to our basement freezer. The next morning when we checked the temperature in the refrigerator, it was almost 70 degrees so time to call an LG certified technician. (Not easy to find, by the way) The first one who came to our house and checked our refrigerator announced that it needed a new condenser and two evaporators. He was qualified to fix them, but his company would no longer allow their technicians to work on the LG evaporators/condensers because theres a special valve inside that, if damaged during a repair, cant be fixed -- the whole refrigerator would be dead. His company didnt want to assume that responsibility, and I cant really blame them. The second LG certified tech said that even though the parts are still covered by the LG warranty, it would cost us about $700 plus a $100 service charge to fix it. Thats almost a third of what we paid for the refrigerator and would cover the cost of a new no-frills top freezer refrigerator! Oh, and only a 60 day guarantee. We said no thank you, so as we speak, theres what my husband likes to call a $2500 paperweight sitting in our kitchen. I sent an email to LG and the answer I got back sounded as if the girl who replied hadnt even read my email, or at least didnt understand it. Her suggestion was to contact an LG certified technician to fix it. (I guess she missed the part of my email where I said that we consulted TWO LG certified technicians!) Disgusted with that response, I sent a letter to both the President of LG and the Consumer Relations person to express my dissatisfaction with my refrigerator. Have I heard back? No. Will I hear back? Probably not. Given the number of complaints Ive seen over time, it appears that LG service leaves a lot to be desired. I think its a sad commentary when a $2500 less than 7 years old dies, while a 25+ Kenmore out in the garage is still working just fine.According to one of our repairmen and from what Ive read, the problem is that appliance companies today are manufacturing appliances to last only 5-10 years, and refrigerators are nearer the bottom of that estimate. Gone are the days of appliances that lasted 25 years or more (I had a Maytag washer/dryer set that lasted almost 30 years!) Most refrigerators, too, have only a one year warranty, so purchasing a longer warranty is pretty much a necessity. Searching for a new one over the past several weeks has been a real challenge, and so far, nothing has grabbed my attention like my LG did six years ago... maybe because Im going back to simple, top freezer fridge without an ice maker so well hopefully avoid a lot of repairs. Bottom line: If youre looking for a new refrigerator, please do your homework, and stay away from companies with poor service record reviews after the sale. Also, make sure you buy an extended warranty because chances are, youll eventually need it.

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

I purchased an LG $2800 refrigerator in 2015. 4 weeks ago when I was out of state, the refrigerator failed. The compressor went out and all my food was spoiled. Worse than even this is the ridiculous treatment I have had with LG in trying to get it fixed under warranty. My first call resulted in a transfer to a repair shop who said, We dont have anyone to help you today. I tried to make an appointment and they said, No appointments. Just call back some day. I called LG again and they said find someone to fix it and once they diagnose the problem LG will send the parts. OK, done! But wait... Called LG and they said they would expedite the order and sent the repair shop the parts. Called again when there was no info sent to the shop, Oh, sorry will send it now... Called the next day, Oh we dont have a full address, called the next day, Oh sorry it takes 6 days to expedite, not sure why no one told you... Called again, Should be able to expedite tomorrow, we will call you. I have stepped up the calling process to 2x per day but suffice it to say my refrigerator went out 4 weeks ago and I dont have it fixed. I am convinced they do this so that they do not have to warrant the product!

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

Wish that I had found this site prior to buying their top loading washer. Bought from Home Depot 4 months ago. Left one day with washer running, when we returned it had stopped with error code, washer had not drained. Looked at error code which said that hose was possibly crimped. Pulled washer away from wall and insured that they was nothing wrong. Called LG and girl had me do the over the phone diagnostics. Bottom line, she said that it needed service and they would schedule in 3-5 business days.Only call we received from them was a company name & phone # left on answering machine, with no further information. Sent a email asking what the hell is this, you are supposed to be scheduling the service, not me. Couple of days later this service company called and left messages on the answering machine, wanted us to call them to schedule a service appointment. I called on Friday afternoon, and they would have a service tech our way on Wed. I inquired what if it needs parts will they be able to repair by Fri. reply: no way as they would have to order parts. I inquired if they provide service after 4:30 pm or on weekends as we were both returning to work next week. She says no; in other words they wanted us to take time off from work to repair a product under warranty. I told her to forget it I would recall LG, which I did and explained to the girl that they needed to find a service company that can accommodate our work scheduled, she said that she would call back for scheduled service in 3-5 business days. Last we have heard from them and Home Depot says we just sold you the washer you, LG delivered it and any issues you have you have to take up with LG. WRONG answer, Bottom line you have three choices: 1) Insure that we receive repair on the existing washer , 2) Come get the washer as you havent been completely paid for it yet and refund what you have been paid, 3) give us a new replacement or once again you dont get the balance. All 3 scenarios is that it is still under warranty and you were paid the money not LG. As it stands, intend to file official complaint with Consumer Protection Agency, Federal Trade Commission & Attorney Generals office if for nothing else other than formal matter of record.

My LG refrigerator (7 years old) compressor failed, LG does not want to cover labor to replace it. There is (was) a class action lawsuit against LG about faulty compressors so it is a known issue. None of LG authorized repair shops in my area wants to fix this compressor issue. I also called 15 local repair shops and I heard multiple times that even after a compressor is repaired it is about a 50% change that it will work properly. Thats why repair shops dont want to fix them. I am not in a position to spent $600 for labor cost now especially if I may need to pay the same cost again because the compressor issue was not resolved/fixed. It is a very expensive problem that LG has created and knows about and LG has to be willing to repair the compressor at no cost to customers because it is such a persistent problem. LG is refusing to cover the cost of the compressor itself and the labor cost to replace it or provide a refund for the refrigerator so we can afford to buy a new one.

I purchased a new LG top load washer from Home Depot 2 years ago and it has been a nightmare ever since. It cost $899 and I thought it was going to last at least 10 years, my other machine lasted 20 years. The unbalanced code happens on every wash, even with a few pieces of clothes in the machine, each load takes over 1 hour, even the quick load cycle of 35 mins, what is wrong with that picture??? LG service is of no assistance at all and does not know as much as the average consumer!!!Repairman says and I quote: give the machine to me and I can dispose of it for you, WHAT??? I promise one thing I will never, ever purchase any product from LG in my life. I now have to junk a 2 year old LG machine and get a $300 machine. So thanks to LG: add 899+300=$1199, for ONE washing machine that works! I feel so bad for all of us owning THESE PRODUCTS. Someone should be contacting us ASAP to take these LG machines back and give us a FULL REFUND to get a washing machine of our choice, THAT WORKS!

I purchased an LG refrigerator on June 4, 2019. LG delivered the refrigerator a few weeks later and unfortunately, it was severely damaged when it arrived at my residence. The delivery company returned the damaged unit and delivered another refrigerator a week later. The 2nd refrigerators left door contained the water and ice dispenser of which neither worked. I spoke with LG customer service and they indicated that a local repair company would come out and assess the issue. National Platinum Services was the local company and it took them two weeks to show up and when they did, they were not able to diagnose the problem. There has been no follow up since they left so currently I am still waiting on how this situation is going to be resolved. Bottom line is that LG doesnt seem to value good customer service so in the future I will look elsewhere when shopping for any product that they may market to the public.

Several years ago my wife purchased an LG French door refrigerator. Almost immediately we began to hear weird noises from the freezer so we called in a service call. We were told it was ice forming in the back wall of the freezer and it was interfering with the fan blades. The tech told us the only cure was to unplug the refrigerator and let the ice melt. We did this and over the next several years were required to do it a number of times more. The tech told us it was a design flaw and LG would void the warranty if we called it in too often, that is if LG even responded. The ice drawer has no back to it and ice continually falls behind it and onto the bottom of the freezer under the freezer drawer. So that whenever you open the drawer, ice is pulled out onto the floor. Just tonight, my son noticed that there was a burning smell in the fridge and that several food containers were warm. Turns out the lights in the refrigerator are not turning off when the door is closed, so I had to unscrew the bulbs to prevent a fire or food spoilage. At this point I dont even think I will call LG as their service and warranty performance is either awful or nonexistent. Needless to say I will never buy another LG product and will vociferously deter anyone I know from purchasing one. As an aside, I received an LG Blu-ray player as a gift a while back and the first time it was hooked up, it didnt work either. It had to be returned for an exchange and while the second one worked it too has regular problems and has to be unplugged to be rebooted in order to function. I guess LG stands for Lousy Goods or Lotsa Grief.

My new large capacity LG washer model WM8000HVA does not spin out water ninety percent or more of the time regardless of the size or type of load. The machine was purchased on 07-08-14 and delivered at the end of August 2014. I started having problems with the machine not spinning out from the first use. I had three service visits and at the 3rd visit LG technicians suggested that the service tech replace the hall sensor and main computer. They subsequently decided to replace the machine with a new one and the same problem continued. I have had two service appointments on the replacement machine and on the second visit the LG technician replaced the main computer and the hall sensor on 06-10-15 but this did not resolve the problem. I had a medium load in the washer when the tech showed up and the machine would not spin out displaying a UE error code.After replacing the computer and sensor it still did not spin out displaying the same error code so the technician suggested that I take out more than half the clothes and then the machine spin out in three separate loads from what was originally a medium load. I inquired why this is and he informed that the machine was not really designed to wash loads above a certain size or weight. I then inquired why would one buy a large capacity washer that could not wash large loads including comforters and he said he understood. I later called LG Executive office and spoke to ** and informed her that this machine was defective and unsuitable for my needs. She initially said they would not allow a return but then later informed that she would research further and contact me by Friday 06-05. I have not heard back from her or anyone in her office to date.I would like to add that this machine was purchased to replace LG model WM2277H which is a 4.0 CU. FT. Washer which I had for over ten years and was able to wash larger loads in than the new machine with no problems and it still works. The new WM8000HVA is advertised as a 5.2 cu. ft. mega capacity washer. I would like to have LG reclaim this washer and issue a full refund because the service/repair options have been exhausted and the machine is not working as it should which indicate there is an un-repairable defect.

In September 2011, we purchased an LG gas range. Within a month, we requested a service call because two of the top burners did not operate correctly. Five months since purchase, we now have total failure of the oven (doesnt come on at all) and when it did previously work, the convention option for the oven worked erratic. I still have trouble with two top burners. The grill does not get hot enough to cook a pancake. The largest burner goes out of control with huge flames (scary)! Service person was out two weeks ago and we were informed that replacement parts were not presently available and we will be contacted later. I called again to launch a complaint. I was then told we would receive a call back later that day to report the status of our claim. No call was received.I am a caregiver to an Alzheimer patient who also is diabetic. I have special foods to prepare on this new, pretty stove that doesnt work well enough to prepare a decent meal. I am severely limited in my ability to provide nutritional care for my family member. And, yes, Im angry about the situation. My range cost $1,232 and for that expense I get a bag of trouble and face a company that will not yet (after five months) stand behind the unit to properly repair or replace it.

I’ve had my refrigerator for 9 years, the ice maker quit working within a couple years, now the compressor is out. It’s been out for 6 weeks, it’s still under warranty. I’ve been told that they don’t last over 10 years. I’ve been in contact with LG several times in the last 6 was. Every time I call I get a different excuse why they haven’t sent the confirmation letter to get it fixed, total run around. First they told me they sent it, a lie, all I’m getting is lies. I’ve lost everything in my freezer. Very, very poor service. If you’re going to make and sell then you should stand behind it. NEVER again will I buy an LG product and I’m telling everyone I know. Now they tell me it going to be at least another 7-10 days.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told when repairs are made the $80 would be subtracted from the repair cost except the repair cost was more than a new appliance. STAY AWAY.

My LG refrigerator looks and works great. It keeps food cold and does not freeze them in the refrigerator part like my old GE did. The ice maker works well too. The water filters are a bit expensive though. Its a year old now.

My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I cant imagine how a baked chicken or roast would not be ladened with these particles. Scary.

The ice maker drips on the inside and freezes whatever it touches. This is the worst ice maker we have had and were stuck with it until we can afford another. We purchased it because our other appliance are LG and wanted to match the stainless steel finish.

Bought an LG WT5070CW several years ago because of the extra large capacity. My old LG front loader died after 10+ years and since we had a good experience with their washers we went with another. That was the biggest mistake ever! We have a very large family and laundry can get behind fast. It takes a half a day sometimes to wash 1 load of laundry due to the UE code and our inability to get it to balance. Im way behind now and have had to resort going to the laundromat. After thinking about it, with the money we spent at the laundromat, I could have bought a better washer. If I could give it no stars I would. Never again and after reading some of the other reviews I may never buy another LG product. There is obviously no reason to contact the company either after reading reviews though I have sent an email to complain about this washer. The only thing it is good for is scrap metal.

Compressor went bad after 11 months. LG replaced the compressor. That one was bad as soon as it was plugged in. Replaced a third time. It has worked for 5 years and stopped cooling again. Been trying for 2 weeks to get someone to come and fix it. 4 bad compressors in 5 years. If youre thinking of buying a refrigerator think other than LG.

Almost the perfect range, it has everything you need or want. Unfortunately, it has a very dangerous design flaw. When anyone bumps against a burner knob, a burner turns on (normally on high). We recently had a situation where a glass baking dish was taken out of the oven and placed on the stove top. Someone accidentally bumped a knob, turning on the burner to high, where the glass dish was at. When my wife noticed the burner was on, she turned it off and tried moving the glass baking dish off of the burner, when the dish suddenly exploded. I contacted LG. I was told to buy the child safety cover for $30.00. This is a VERY expensive appliance. We shouldnt have buy something to make it safe when it should be safe to use in the first place. Think very carefully before purchasing this appliance.

Just over ownership of 1 year (when warranty ends). The bleach cup developed corrosion all around it dripping rust water into my clothes making the washer unusable. I wipe this area off every time I use bleach. Called customer service and they told me that I must not be wiping the bleach off when I spill it. This seems to be an issue with many customers, but still no recall. Also, purchased a 50 OLED TV that stopped working 1 week after use. Will NEVER buy LG again. They used to be a reliable company but now they are the one to avoid at all cost.

4 weeks ago I purchase LG refrigerator Model LMXS28626S/04. It stopped making ice so I called the warranty department for LG because its only four weeks old, I had to hold for over 40 minutes to speak to a live person that was not able to schedule a service call because they did not have anyone available and it will take over a week for someone to maybe call me, No one has called me back, I was told they had no one available in my area so they would have to send a non LG tech out to try and fix it but can not let me know when they will be able to come. Customer service was RUDE!

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

Purchased model LMXC2346 on 1/2017 with extended warranty. On 8/2019 refrigerator failed due to compressor defect. Refrigerator would not stay cool resulting in food spoilage and only $130 reimbursed from LG. On Sat. 6/27/20 (during a global pandemic) woke up to water all over brand new wooden floor, hot refrigerator/freezer, this time resulting in food, insulin medication spoilage from the same compressor defect. Service technicians are inundated with similar LG compressor issues; 1st technician said would take 15 days to order/replace compressor and deal with LG warranty dept, 2nd LG technician refused ticket stating 15 customers were before me resulting in 30 day wait for replacement part. Been on the hold for avg 12 hrs with at least 10 reps resulting from vicious cycle of transfers and hang-ups. Latest was on 7/6/20 Steven (Executive Supervisor) from Executive Service Team confirmation conversation # ** who stated LG policy for alternative resolution wait time were at 4-6 weeks for someone to call me back to discuss pro-rated buyback option. Since LG was unable to find a technician within their allotted time frame of 5 days by 7/4 I now have to wait until 8/3 for someone from their Alternate Resolutions Department to discuss next steps. If this wasnt a slap in the face I am being asked to keep the defective refrigerator in my house even though I have requested the rep to get a LG technician to come and pick it up since I cannot wait to purchase a new refrigerator for my family and still store a non-working one in my house. I was told LG requires that we keep the refrigerator regardless of the amount of time it takes for them to resolve the issue and that he cannot send anyone to pick up although we are responsible for ensuring it is in our possession in case LG wants it back! In addition, I find it unfathomable that my family will have to incur the additional cost and hardship of having to purchase a new refrigerator because LG has taken ZERO accountability for their defective product and their incompetent practices and policies of having a customer wait up to 6 weeks to even discuss a pro-rated buy back since we clearly will never buy or recommend an LG product again. They are unreasonable and unwilling to work with you the Client although they are well aware that there is a Class Action lawsuit against them for this very same issue! Buyer beware... please learn from our mistake!

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

Top loading washing machine LG wt1101c purchased at home depot - My concern is the excessive amount of water that it uses. I set the controls for bulky bedding for a test run. After many starts and stops in its cycle it finished its cycle. Then to my surprise it used 18 gallons of water in the wash cycle and an additional 18 gallons in the spin and rinse cycle. I have a 40 gallon hot water tank and it used it all… (I have a double wash tub that the used water is pumped into, dim 19-19-12= 4332 cu inches) 4332/231 = approx. 18 gallons per each side 18+18=36 gallons on a washing/rinsing cycle. There must be some cycles that use less water. The machine I understand, weighs the load and adds the correct amount of water. I have asked LG for a chart or list showing how much water per pound is used or for each setting. I received NO REPLY. There is nothing in the operational manual giving this information. Also there is a digital readout on the control panel that means nothing. For instance If it says 54 and it starts its countdown the washer will do a series of rotational jiggles and the countdown stops and does not keep track of the time correctly (it may say 54 but it takes 70 before it stops).The washer looks good, washes clean but the instruction manual needs to be rewritten to address these items and take into consideration this needed information. Thank everyone for permitting me to list my complaints and suggestions. If and when these suggestions are addressed I would like a revised instruction manual to be sent to me.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

Im wondering if anyone else has had this problem with an LG washer. Both the service tech and the LG customer support techs said theyve never heard of it. I just discovered a few days ago that the machine does not add any water during the rinse cycle!!! Who knows how long Ive been wearing clothes and using towels that havent been rinsed. The tech replaced both circuit boards but it still does not work. LG insists that because the tech said that it does add a small amount of water there is nothing wrong.I tried to explain that a cup of water at the very end of the rinse cycle, which does not ever agitate and immediately drains out is NOT how its supposed to work. The tech said he doesnt know how much water is supposed to flow into the machine for the rinse cycle, but as long as something goes in, it means its working fine. Seriously? Im done being angry... just going to throw it out, but Im wondering if anyone else has had the no rinse water problem and if you were able to get it fixed. Thanks.

I purchased a DLEX3250W model LG dryer in December of 2014. I have had problems with lint screen since early on. The screen does not fit its holder and clothes will catch on the corner and twist when drying causing the clothes to wrinkle terribly. During Memorial weekend of the year (2016) when drying towels, the dryer stopped heating. When I contacted the LG technician, I was very disappointed with the fact that I could hardly understand him, and he did not seem to know anything except what he was reading. He said that it may be the electric plug and we probably needed to call an electrician. We tested the plug and it was fine. He also said something about lint buildup and that was untrue. We ended up purchasing a new Maytag dryer since we had family up for the weekend. I am very disappointed in this purchase and will not buy another LG product again.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

Redid my kitchen and went to BrandsMart and bought a complete LG kitchen package, Worst quality product ever. After about 2 or 3 months the fan stops working so we call Brandsmart. Worst customer service ever. They should be ashamed, the guy came out and didnt even have the proper equipment with him to de-ice the fan. My husband had to loan him the equipment. P.S. it works for about 6 months then stops working again so we call Brandsmart again. The guy comes out and resets the refrigerator by unplugging it and plugging it back it, of course that didnt work.I call LG who sends out their own technician who said it was the motherboard. That gets replaced, only to work another 2 months. Now they are replacing the compressor and the two evaporators. I am out of manufacture warranty but LG is covering the labor cost but are giving me a hard time. I requested a new refrigerator and a refund and who knows if that is going to happen. This whole process has been like pulling teeth, I have also been without a refrigerator twice, for 3 weeks each time. They are also giving me a one time food loss credit. Dont know how much, but I think a class action lawsuit is in order, the anxiety and stress dealing with the stupid techs and the customer service is too much. I dont think I can do this a 5th time. The refrigerator is only one year old now.

I bought an LG front load washer and dryer set in 2009, its now 2 years later and guess what? My washing machine is very load during the spin cycle and it wont even spin unless its a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise. I bought the set from home depot. They wont help. Ive complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

Purchased refrigerator 3/6/17; currently on my 3rd compressor. Because of frequent compressor failure, sent certified letter to Huntsville, ALA President of LG Electronics USA 11/8/19 and again 12/27/19. Received Returned Receipt back both times, however, have never heard from anyone at LG. Replacing a failed compressor with the same type of compressor time and time again has proven to be very poor strategy, not to mention the inconvenience to your customer during the replacement phase. Loved LG; have 5 LG products in my home. Extremely disappointed with customer service.

LG Tromm. Well reviewed. No experience with the brand, so it was the first time. It was very expensive 11 years ago, but seems to have come down in price. Extremely satisfied with all the options, for e.g., delay wash, hand wash. The only problem was the mould around the rubber seals. I cant seem to get rid of it, even though Ive tried everything suggested, both by professionals and on the internet. The capacity was large enough to wash a King duvet and clothing for a family of 5. It needed to be energy efficient because we do 3 full loads a week. It had excellent reviews. Repairs are our main concern. Although we bought extended warranties for the pair (washing machine and dryer), it doesnt cover all parts or repairs, but for most. I wish the sales associate gave us the pros and cons of these machines. We have more pros when reviewing the LG Tromm, but more information about the mould problem would have helped.

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I havent had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didnt have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesnt work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer thats in the bottom. Its a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I dont know if that would make a difference, but it isnt gonna help me because the reason they couldnt replace that is that they said they didnt have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said theyre still figuring out whether theyre give me the refund or a replacement. I know I took a little time. I didnt know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and theyre still looking it over.

Our LG French door refrigerator stopped cooling as noticed on a Thursday evening. The next day, Friday, early in the morning, I tried to reach the LG call repair centre but I was put on hold. I waited holding the phone to my ear for about 10 minutes. Then I called Corbeil Appliances in Ottawa and I was told that I might have to wait on hold for at least a half hour. This is not acceptable. I did try calling the LG repair centre again throughout the morning but again I was put on hold. Then finally on that same Friday afternoon, someone answered at the LG call repair centre. I was then booked in for service the following Thursday which is about one week of waiting without a refrigerator to cool foods and medicines.This LG repair call centre and service is not acceptable. We have an extended warranty which fortunately was still in effect. The LG service technician was professional and repaired our LG refrigerator. He appreciated our frustration at trying to book an appointment to have our refrigerator repaired. In the future, I dont think I will consider buying another LG product as long as reviews re: booking a service repair, remain negative. I will also recommend to friends that they read the LG repair call centre reviews before they consider purchasing an LG product. Come on, LG product personnel, improve your LG repair call centre customer service!

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

This model is an older LG, before the compressor fiasco began, only part that has failed thus far is the freezer compartment ice maker. I know that the company is trying to produce highly efficient products, but I say “At what cost are they willing to sacrifice?” Everyone knows that the units being produced nowadays are in no way, shape or form as reliable as the units from yesteryear. I say will those companies making these low quality, high priced appliances stop making trash for the landfills and make them better.

We have had this machine for almost two years, but being very busy in our lives have never actually watched the machine go through a full wash cycle, until I did it just recently. I put an average load of clothes in it and started a normal cycle. A little later I looked in to see that the clothes were only about half-immersed in water during the wash. Clearly, this was not good. I see that many people online have complained about this same problem. I find that the washer will only truly fill if the Bulky/bedding cycle is selected. Otherwise it simply will not put sufficient water in the tub for a proper wash. My fix to fool the machine is: start the load on Bulky, wait till it fills to the desired level, pause, change to normal and proceed. This will not make the rinse cycle fill up, but if you happen to catch it you can do the same for rinse. Sort of makes a joke of this high-tech automatic machine doesnt it?

I purchased a new LG WaveForce washing machine at a Best Buy. It has never worked right since purchased. I called Best Buy, they told me to contact LG. I have been contacting them for over a year. They want a service person to come over and over to replace the brain of it. This changes nothing when it is built to work that way. Its not broken, it just doesnt function right from the start. Ive sent pictures of the loads that come out in big knots! The machine is high efficiency so it should be economical, but when it goes UE all the time, you can never leave it alone to do a load. It will keep draining and filling up to try to even itself. Its very wasteful of water! This is not a floor leveling problem at all. Its the machines problem. Some loads just all float to the top and never get pulled down through the water, which leaves spots on clothing and not overall good cleaning. Its just a lemon! I want my money back! Neither place will give it to me. I paid cash, I have receipt. I took pics of how my loads come out, but keep getting the runaround. All I want is my money back! Ive been married for 32 years and this is my third washer, so I do not abuse them. There is just no help coming anywhere for me! No company should get by with this kind of customer treatment.

The fridge does the job of a fridge which is what we expected. It keeps food cool. We havent had to do any maintenance on the fridge other than normal cleaning. Its also really easy to change the water filter. The water filter and fresh filter are great. Also, that it had a bottom freezer, an ice dispenser and water dispenser in the outside of the door. I like the fruit and veggie crispers and time meat and cheese drawer as well. I also really like that its stainless steel. But I dont like that when theyre are bottles or jars in the in door storage compartments that theyre is an audible sounds that you can hear. It rumbles rather loudly and can be annoying.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.

We got our LG refrigerator at Costco two years ago. Then we started having problems with our ice maker. We called it in and LG sent somebody out here to replace it about three times already. They have replaced everything that they could possibly replace for the ice maker and its still not making ice. Its inconvenient for us. But the technicians have been good and theyve helped us with all the questions weve had.

Purchased an LG glass top range in August of 2014. Am the only person in the household using the above product, not being used that often. The very first time I use the cleaner provided by LG it takes off the black top surface from one of the elements. Called 18885422623 and the person I talked to said theres nothing they can do - is cosmetic. Surely there has to be some defect for the black surface to come off after just one time cleaning with product provided by LG. I did not pay big bucks for the surface to come off & accept that there is nothing LG can do. I have extended warranty too. Honestly regret purchasing LG appliances.

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

Our LG refrigerator quit working after only four years. It was diagnosed as a sealed system failure. I noticed many other reviewers have had the same issue. The parts are covered under the warranty, but the labor isnt. $800-$1200 to repair! Model #LFC25776ST needs to be recalled! Were starting over and buying a Whirlpool.

Induction is the answer, instant heat like gas without the need to vent, glass top is easy cleaning because the cook top does not get hot. Only issue is cooking vessels must be magnetic, not a problem for us. The convection oven is accurate with even heat. Well named as a Pro-Bake...

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

Purchased LG fridge couple years ago from Home Depot on clearance. Nice, big, spacious. The ice maker has a silly ice plus button to make more ice. First, the ice compartment is small so the ice plus button is really needed to be on all the time. Second, ice plus button turns off automatically. So if you use a lot ice dont buy one that has an ice plus button. LG should have an ice maker that does not need an ice plus button. Thirdly, the so called water filters you have to purchase from home depot are not oem filters. The OEM filters are high priced and need to be changed every three months to get the water to dispense like it did when it was new. I will not purchase another LG ice & water dispenser on a fridge. For future reference buy simple less headaches.

LG dryer SN 611KWBY00437, model number DLE5977S and LG washer SN 612KWFN02411, model number WM2277HS/01 - We purchased this set of front loaders for obvious reasons, or so we thought. We wanted something efficient, low cost to run and something big enough to handle the capacity of clothing that 3 teenage girls throw at you and 2 teenage boys, then of course, mine and my husbands along with being able to wash a comforter for a king size bed and actually get them clean. This is not what we got with the LG front loaders at all! No matter how often we use the tub clean, the washer still stinks! Ive washed the rubber gasket inside and out thinking something is lodged in the gasket making it stink, but nope, its the tub or better yet, whats under the tub. They that claim its a buildup of soap and fabric softener, so I asked the LG representative how I could get rid of this horrible smell that wreaks through my home while washing a load of laundry and how do I get it to stop ruining my clothes. Ive had to throw away towels and clothes because the washer makes my clothes stink and the stink wont come out! She said that is not something theyre obligated to fix, which really turned my attitude from pleasant to obvious anger and asked her If anything goes wrong with your products, your obligation to fix because you damn sure arent doing a good job or there would not be so many complaints! Needless to say, my family must deal with the problems of the washer. Now for the dryer, out of the blue the dryer sounded like I put a few bags of rocks inside. It was so loud I just knew the drum of the dryer was going to explode! So, I called Sears to have them come and take a look at it and fix it. He said, I hear the noise and understand what you are talking about, but I cant find where the problem would be at. Drum belt, rollers or split drum. He felt bad about it and told me this has been a frequent, continuing problem with the LG front loaders and I know the guy felt bad because he didnt even charge me. He works for Sears and we know how they are about that $75 service call. So now, Im back on the phone with LG and they told me to do what Ive already done and that was to call Sears for repair. When I told her I already did that and went through all of that, she said if the repairman doesnt find a problem, then the dryer is fine and should be working properly. I turned it on for her and she was just so sure I put something in it for dramatic purposes! I explained to LG, a minimum of 10 calls, that the washer stinks and is ruining my clothes and that my dryer is obnoxiously loud, takes 1 hour and 39 minutes to dry clothes, which is the maximum time you can put on this particular dryer and the clothes still may be damp. She said I was probably overloading the drums. If 6 towels is overloading front loaders (washer and dryer), then the quality of LG is of very, very poor quality. With so many people having these very same complaints, LG should take pride in their customers and recall these items. When you spend $1,900 for a matching washer/dryer front loaders that claim to be efficient, but it takes over an hour to dry clothes, it doesnt sound very efficient to me. Needless to say, if anyone ever asks me about LG washers and dryers, I will not only tell them to run, but to sprint like their butt is on fire because they will be wasting their money. The washer tub stinks, which makes your clothes stink. No fix. The dryer is horribly loud, doesnt dry clothes very well at all. Finally, the belt and/or rollers on the dryer tub broke and the heating element went out. An expensive fix and a very common problem with this product. Do serious research when youre ready to purchase a new washer and dryer. No way would I ever recommend LG products.

I have had machine (WT1101CW) for 20 months and problems since beginning. Problem intermittent from beginning and I got mad but let it go. Called within year and they did something via phone at machine. Problems persisted and I called a number of times as I got angrier and they did nothing. Problem is constantly out of balance condition and clock and mechanism seems to keep repeating steps. It rinses and again and again and clock jumps all around. I finally put on special and set spin only to get water out but it goes from 13 minutes to eight and then back to ten minutes. I finally put clothes wet into dryer. Problem was intermittent initially but now seems to be problem every time. I cant stand with machine all day so generally takes today six hours to do one load wash. Out looking for a replacement machine and when purchase will put this on curb of my busy street with sign about its problems. Company recently said wont fix machine under warranty and I must pay. Ive already paid for their junky machine and wont give them any more money. Anyone who buys this companys washing machines has to be crazy in my opinion. I should have purchased a good Sears set originally.

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.LG looks pretty but the quality leaves something to be desired.

LG Refrigerators has good quality. Quiet and works wonderfully. Weve had it for three years. LED lights are great and well placed. But workmanship on freezer door seal needs improvement.

Made the mistake of purchasing a LG microwave as a Christmas gift. They left the mounting templates out of the box. I called first on 12/26/16 to get them sent out to me. Was supposed to arrive in 7-10 days. Doesnt show up. Call again 1/12/17. Same thing - never shows up. Call back again 2/12/17 - still nothing. Call back again 3/1/17 and was told a simple paper wall template is on back order till 3/17/17. They are a JOKE! If I attempt to install without the templates and mismeasure... Its my cabinets with unnecessary holes. PATHETIC CUSTOMER SERVICE THAT CANNOT SPEAK ENGLISH!

Our fridge is 4 years old and the sealed system compressor failed. The unit had a 7 year warranty and it turned out that LG now covered labor as well because of the frequent failures. The customer service at LG barely speak English and are clueless. After bouncing us to and fro with Lowes (who sold us a warranty with the fridge) it turned out their recommended service did not have any support staff in Arizona. We have been without the refrigerator for over 2 weeks right through Thanksgiving. It took us hours on the phone to get anywhere but finally we have a repair company but LG even let them down by being late delivering the parts - from Phoenix to Tucson!!! Take our advice dont buy an LG and get you refrigerator from a local supplier who can service it (not from Lowes).

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it wont do anything to help me. I would never purchase any type of LG product ever again. Be very wary.

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldnt understand I already had it apart.I called another company and was told that I could buy a new drum for $133.58 but the drum was back east and it would take several weeks to have it shipped here, so I will weld the drum for now and order it at a later date. Not happy. The washer has performed O.K. but has a funky smell if you keep the door shut. We wash and dry about 4 loads per week so its not abused. Will not buy another LG.

I purchased an LG French Door Refrigerator in 2005 and it ran perfectly until 2012 when Sandy destroyed it. In November 2013, I bought another LG French Door Refrigerator model number LG LFX31945ST. The motherboard was replaced in the summer of 2015 and just this morning, the same error codes existed. I guess we can NEVER go away from the house unless we clean out the refrigerator/freezer before leaving because you never know when you would come home to spoiled food. NEVER will buy another LG appliance again.

LG High Efficiency Front load Dryer - I read through the complaints and have the same problem as many others. The only difference is my issue didnt happen right away. Ive had it a few years and recently it started making loud noises. I do OK with simple home repair so I opened the unit and found that the barrel was warped from a huge crack in the back seam that I couldnt see from the inside. Also over the agitators inside machine will start to develop a gap inside the barrel causing cloths to get stuck and twisted up ruining them. They also will trap change and other small items inside the agitators then make that noise as well. Why we cant have the old american made products again? Miss that.