The refrigerator itself works well. The temperature of the fridge is accurate. The freezer has plenty of room as does the fridge itself. All of the hardware holding the drawers have broken so that is difficult to use the drawers. That is the only disappointing part of owning this.

Spending nearly $900 on my LG washing machine was the single biggest waste of hard earned money I’ve ever experienced. This thing is not worth the box it came in. It’s the worst household appliance I’ve ever owned. Since my purchase I’ve read countless reviews saying the exact same thing. It’s not at all unusual to spend between 12 and 36 hrs to actually get a load of clothes washed after continuous malfunctions. We are literally hauling it to the landfill. This machine would be an insult to give to someone else. I will most definitely not ever purchase another LG product. BE WARNED... Do your research and check reviews before wasting your money on any type of LG washing machine. This product doesn’t even deserve 1 star. Customer service is non-existent so don’t waste your time trying to get help, they could literally care less about any problems you might be having.

LG top load wt 1101cw - This machine is less than a year and a half old, and we have the same problem as most of the other people with this model. After speaking to LG customer service, they tell me the same thing that the book does and after doing the smartphone diagnosis, they will gladly send out a tech to tell me what is wrong with it. The machine will give the UE code with nothing in tub but water!!! And then say they dont have a problem......

The light caught fire inside and melted the inside. They came and only changed the light, what about the damage it caused. They said the newer models are better. Its been 5 years, stand up and fixed or replace. Car dealerships do. What lemons their refrigerators are, stay clear.

If I can reach out to one person to keep them from making the same mistake and buying a $5000.00 kitchen full of LG paperweights. The fridge has gone out twice. The icemaker leaks, the freezer frosts up, handle broken, and freezer door off track.. The split oven doesnt keep temp. Will burn everything if you dont watch it. The dishwasher and microwave is ok so far. If you have a LG linear compressor fridge do not stock it. Never know when it will quit. So disappointing after saving for so long to afford a new kitchen and end up with scrap metal.

Like others have mentioned, the lint filter on the dryer lifts up on the corner where the clothes land as they tumble. This causes clothes to catch on the corner of the filter and get destroyed. This also allows more lint to get through past the filter, causing lint to buildup inside the dryer and in the ducts leading outside your home. Weve lost countless articles of clothing. We have replaced the lint filter, but it still sticks out and catches clothes.

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

It has been 3 weeks since my front load washer decided to start leaking out of the filter. Called LG and they said they would contact quality appliance in woodland. Too make a long story short, quality appliance never showed up or called. No way to leave a message. Called LG at least 8 times for them to tell me to keep calling the repair guys. Finally called them back to speak with a supervisor. On top of that called Home Depot where it was purchased because I was at my wits end. Stay away from LG their call center representatives are like robots. All they continue to say is Im sorry even when they dont mean it. Hopefully tomorrow it gets fixed.

To anyone seeking advice on an LG dishwasher, take heed to all of the complaints listed. I have experienced most of the complaints listed from the machine not rinsing, not drying, not cleaning. The worst appliance I have ever had in 40 years. I have not tried other LG products and Im not compelled to do so. However, Do not!!!!! Do not purchase this product line in a Dishwasher because you will be disappointed to no end. Im not going to fight it. Its not worth my time but I will never deal with this company again. I may have lost 350 dollars over the last 3 years but they lost my business and not just mine because Im spreading the word.

I purchased this expensive front loading washer/dryer set from Sears 3 years ago. I bought the extended warranty! And within 6 months, the washer (which smelled terribly moldy inside) would not drain. I read the manual, opened the little door at the bottom left, pulled out the hose and drained the machine. It took a long time! It happened several more times over the years. I would call for service under warranty and the repairman would do the same thing I did, but never really FIXED the problem, which SHOULD NOT HAPPEN over and over. Is there a recall of this machine or permanent fix of this problem? Has anyone else had this happen? I’ve had it with LG products!! What to do?

Im writing this letter in regards to my refrigerator. Ive been having problems with my refrigerator since last October after several repairs done to the refrigerator. I had contacted the LG company regarding the fault that I have with my refrigerator. A technician came to check the refrigerator and placed the monitor, and because that they had already replaced the part in the refrigerator previously, they said there was no fault found. So, I asked for a copy of the report, and they refused to send me a copy. They sent me another technician to install another monitor, and the technician was so ore gent man. He said to me I must have bad luck to have the same problem with the refrigerator. I said, Do not say that. Dont mix my luck with a faulty LG product.I called LG and Jackson company. I told them about what the technician said to me and told them I dont appreciate any one, no matter who you are, to come to my house and accuse me of having a bad luck. So, they told me that the manager is away to make the final decision. I kept calling LG, and they said the manager was on holiday that went for a couple of months. Then finally, when I called back in May, they said the manager was back and there were no faults found and that your warranty has expired; you have to get your own technician.When I was going back and forward with LG, I was dealing with Rod. I had mentioned to him if there were no fault found, if I could get a second opinion and compare the results with their report. He refused, and he said, If you get any one to check the refrigerator, it will be no longer covered by warranty. Finally, I called last 14/8/2012 and complained how its not fair that I have been treated like it. It is not my fault for having a faulty LG refrigerator. Im still waiting for Jackson to call me again, going through what we have been through for the past almost 10 months. Thank you for your time.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

LG Counter Microwave 1260SW/1260SB - After three years of use, not daily, there was burning smell coming out of the side vent and a grinding sound inside. I contacted LG and they said it sounded like the magnetron. LG said it sounded like the magnetron, which was covered under a 10-year warranty and then referred a local repair shop. We took it in. They charged us $50 for a diagnostic test and $46.02 for labor for the magnetron. Two days later, we brought it home and the situation was worse than when we took it in. Back to the repair shop we went and the shop called saying it was the fan motor. Well, they wanted another $50 for labor and parts. After refusing to pay any more labor costs, they fixed it. The only parts were for a stirrer motor and stirrer support and another $26. We got it home, plugged it in, and turned it on. Inside lit up like a neon light and it started sparking. Light was so bright and sparks so bad, my husband and I thought it was going to blow up. Back to the shop it went. They put a container of water inside, no sparks or excessive lighting happened, so they deemed it fixed. I refuse to use it. We paid almost as much in repair bills as we did in purchasing it. As much as I loved the horseshoe design inside the microwave, this was just too much hassle, expensive and time consuming to repair. I had also contacted two other small appliance places to see if we were being ripped off. Both told me they refuse to work on LG small appliances. They either couldnt get the parts or it took a week or more to get them in, inconveniencing their customers. No more LG appliances for us.

I purchased an LG French door refrigerator a few years ago. Within a few months, all the plastic inside began to crack. It isnt from abuse. Its not from cleaning with harsh chemicals. Every piece of plastic in the top refrigerator is broken - those on the doors and those holding the glass shelves. The freezer drawers are held on the track with duct tape as the freezer inside is all cracked too. The egg holder is completely cracked also. Looks like dry rot. The parts that allow the drawers to pull in and out also fell apart and/or cracked. I am waiting for the plastic holding the bottom glass shelve which goes along the entire width of the fridge to finish cracking so far this one has a hairline crack.I wrote back and forth to LG who did nothing but tell me they would elevate my complaint higher - but I think they meant lower - as into the trash. It has been 4 months since I gave them my serial number to move the complaint along as they said right away. My entire refrigerator is held together with duct tape. Lucky me that duct tape comes in white now. This is a crime that this company gets away with this. There should be a class action lawsuit. I work hard for my money and this is just unacceptable.

We purchased our LGLFXS30766503 refrigerator less than 2 years ago. At the time it was the middle of July, all refrigerators were out of stock, and this model could get to us the quickest. It was not our first choice. We have had it repaired now 3 times in the past 8 months, all for the same cooling problem. The last repair they completely rebuilt the cooling system. It has been less than two weeks and it is now not cooling again. I have spent countless hours of my time, thousands of dollars to replace groceries, all for a $2,500.00 refrigerator we did not want in the first place! I have not received reimbursement for said groceries, which is part of my warranty. I do not have confidence in the abilities of LG staff or technicians. At this point I will accept nothing less than a brand new unit. I refuse to think, with todays technology a high end appliance should perform this way. Our previous Kenmore refrigerator needed zero repairs ever, and we had it for 20 years! I am extremely frustrated to say the least. I will never buy another LG appliance, and I will tell everyone I know my experience. Lifes NOT Good!

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

Our old washer keeps on breaking down, so we bought an inverter washing machine from LG for around 305USD. The features are awesome. It calculates how much water is needed based on the weight of clothes that you put in the tub. You can set what kind of wash you want it to do depending on the type of clothes you want to wash (heavy, furry, light, undies, etc). You just put your clothes, turn it on, press a few buttons and wait for it to finish.

After less than a year the display panel on my LG french door refrigerator started to peel up. Called Best Buy whom I purchased it from, they transferred me to LG. This is where the epic disappointment comes in, I understand that things break even though it has been less than 1 year but there is no excuse for the complete lack of help that LG provided.They gave us the run-around, never called the service shop that was supposed to take care of my area, never gave us an RN number, then to top it off they cancelled the repair appointment that we finally got after a million phone calls because there were 2 different phone numbers on the request. They never notified us that they cancelled the appointment so my boyfriend missed a whole day of work waiting for the repair people (who conveniently then couldnt find any of our info). All it would have taken was a phone call to either numbers to straighten it out, btw they said having 2 numbers on the request was fine that they would call both but instead they called neither. I cant believe the level of disorganization and disregard from LG. I will never trust this brand ever again.

DO NOT BUY AN LG WASHING MACHINE!! Upon installation, our brand new top of the line front loading washing machine, LG Model # WM3470HWA, exhibited extreme water hammer noise, which resonated through our entire 2,700 sq ft home, immediately after the sensing cycle and during the filling cycle. LG Phone Tech Support recommended that our plumbing contractor (a master plumber), install water hammer arrestors (3 sets were eventually installed, in between visits from the LG 3rd party and Factory Rep). We also reduced the water pressure, even though the existing pressure setting was well within LG tolerances. he third party service rep, during a call w/ Tech Support at LG was told that the water hammer noise is intrinsic to the machines operation. In the end, after going to the very highest level of Customer Support at LG, they refused to address the problem, or stand behind the product in any way. The result... we are stuck with a inferior, defective washing machine. If you go to other blogs, you will see that this problem is quite common with LG washing machines.

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

Purchased this refrigerator (Lfx31925) from Home Depot. Sept 5, 2011. Home Depot talked us into buying extended warranty from them which would kick in after LGs warranty expired. The bottom of the control panel has mold behind it and is separating from fridge. Home Depot says its not covered because its cosmetic. And LG will send out a repair person but we will be charged... Anything we can do?

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

Purchase our LG dryer a few months ago-It has a sensor that won’t let dryer dry at any setting, VERY POOR DESIGN- the lint trap is the main reason for the sensor stopping the dryer from drying—DONT PURCHASE ANY LG DRYER.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So Id have to pay for that, mind you its still under warranty at that point. I call and find out Ill have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.Im so mad because they will not help me and its now 100% clear that its LGs fault this is happening. I have my old GE side by side that is 20 years old, been through teenagers, young kids and moving 3 times. Its still running and the insides are great. Not the LG!! My drawers all falling in! The rails have cracked and the drawers fronts are even cracking off. Never has there been such a completely uncaring company that is unwilling to rectify problems that are obviously their fault. Its time for a class action law suit. They went cheap on production for these refrigerators and we the consumer trusted this company to produce a quality appliance. I now walk away from everything LG and Im not the only one.So much for wanting a nice stainless french door refrigerator for my kitchen. I have contacted the company over 6 times and get nothing but run around. I even tried to get them to at least give me some type of discount on all the parts that are broken that should not be. It will be well over 400.00 to replace all the broken parts not including shipping. I have talked to other people that the exact same thing happened with them. LG also told them they have never heard of these problems before. Gave them the exact same run around. They replace their insides only to have them all break again. Im done. Its lawyer time.

Since the day I bought my LG fridge I have had issues, a leaky water dispenser and frost building up in my freezer so I can’t use it. LG has sent repair here at least 9 times and they refuse to replace the fridge. There is always an excuse. The freezer door has been replaced 3 times and repair just left and LG had them here to verify that the fridge needs replacing. Once again they refuse to do so and are ordering another freezer door. Customer service lies to you on the phone and you just keep going around in circles. I spent a lot of money on this fridge as a replacement after our house being hit by a tornado and I am appalled at the treatment we have received! Shame on you LG! If I could rate it a zero I would!

I wish I could give a negative rating! We have been working with LG customer service since October (over 2 months now). We are extremely disappointed and feel like we have been led on like they would possibly stand behind their product. I can hardly believe we have went this long without a full size fridge and freezer. If LG customer service would have just told us over two months ago that they would not stand behind a less than 3 year old fridge we could have thrown it in a landfill and went and bought another brand. Not only do we NOT need to spend so much money every couple of years on a major appliance, but we really don’t need to fill up our landfills with these things. LG, if you cannot make a large major appliance last longer than 2 years, PLEASE STOP MAKING THEM! Do it not only for customers like me, but for the WORLD!

If I could give warning signs or negative stars I would! Bought my first machine about a year ago. I havent had a working washing machine since. The machine didnt work from day one. My husband called the company and got the run around for 3 weeks. I contacted Home depot and they got an LG authorized repairman to look at it. Needed a water pump (so they say). Mind you it has only been used twice. They also warned me of the special low-sudsing soap needed (another excuse). Home depot replaced it. However, the second one was just as bad as the first and had the exact same problems. As far as the soap, I ran it with no soap and had the same issues. My last two machines lasted about 10 years each with one service visit between them and they used any kind of soap! They werent top of the line expensive machines either. Im ready to eat the purchase and chuck this piece of junk. The company should give free service to everyone who bought their junk products for 3 years or be sued for selling substandard lemons. No way were they unaware that their product was junk. Two machines in a month and neither work. I will never, never buy an LG product ever again.

We purchased an LG bottom freezer refrigerator on Nov. 17, 2014, model # LFD22786. In June 2017 we noticed the foods in the freezer had become soft and the fridge unit itself was not as cold as before. We called LG and they sent an LG repairman the next day. He deemed the unit unrepairable due to Freon leakage. Because we had already lost about $50 in perishables and some frozen foods we could not wait for the claim to be processed (approx. 5 business days) and decided to purchase a new one (another LG in fact!) while waiting for LG to determine a prorated refund for the now busted fridge. As we dont live in a very big house we simply could not keep the old one and have the new one and asked that they haul away the old one when dropping off the new one. We thought we were doing the right thing especially knowing the pictures were taken by the repairman of the damaged unit, the back of the fridge and also the tag that is on the inside of the fridge. We called LG 3 times since then and each time have been advised that our claim would not be honoured because we did not remove this tag from the inside of the refrigerator. We had told LG each time that we were not told to remove the tag and because they had a picture from the LG repairman we felt that this should have been proof enough but no. We did not follow their procedure. Well, if we had known we would be have but we could not do without refrigeration for another day. What annoys me the most is that LG will not even meet us half way for reimbursement. I was assured by 2 LG representatives that the only reason they would not refund us is because no tag. I fail to understand this logic when it was their repairman who deemed the unit junk. We are technically out $1600, more or less. Up until now I had faith in LG but with them not even considering the refund of any sort is just beyond me. I am a very unhappy consumer. The place that we purchased this new LG fridge from (Lowes) has offered to take it back, refund us the full amount what we paid for it and allow us to purchase another brand from their store. How wonderful is that??!! Lowes knows that a happy customer is a repeat customer. Unfortunately LG does not. Life is not good.

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

We purchased our refrigerator on July 8, 2018. We were remodeling our home and did not actually plug it in until Dec. 2018. Mid May, 2019 *or there about* we experienced warm food and thawing frozen foods. We called the service center (1-800-905-9505) and told them of the problem - and technician took 2 weeks to come diagnose & repair --- replacing the compressor (Work was done on June 1, 2019). July 11th the refrigerator stopped cooling once again. Food lost and frozen food lost. Technician came the next day (12th) repaired.... and following morning (13th) the refrigerator STOPPED COOLING! Called service center on Saturday the 13th - and am still waiting for a call back from LG to set up service call ASAP. We are thoroughly disappointed with the LG refrigerator we purchased for full price - and will NEVER purchase another LG appliance again. Once we get this refrigerator running again we will donate it and have to spend money again on a new refrigerator. Customer service at LG consists of ALL foreigners - barely speaking English and expressing zero ability to satisfy customers. Sincerely,Steffany

Our washing machine did not work from the moment of moving into our new home. It was still under warranty. It is a LG washing machine. Model: WT1801HVA. I called LG in August of 2020 to have it repaired. Because we had no idea what was wrong with it and if it was covered under warranty, we decided to go with the flat rate program through LG. That means for one flat rate, no matter what is wrong with it, you won’t be charged anymore than that fee to fix it. This fee can be reimbursed if the machine cannot be fixed. I was charged $219.45 on Sept 2, 2020. We were given 3 companies to chose from to come out and fix it. The first company we called said they don’t come to Okotoks. The second company stated it was a two person job and refused to even look at it. The third company was Summer Breeze Appliance. They came out one time, could not fix it but ordered the parts. The second time they came out, they could not get the panel in correctly and came back another day. They put the new panel in and the washing machine worked once before not working again. We called Summer Breeze and the technician to advise them their work did not work. To this day, we have not heard back... I believe they are out of business. SO we decided to get paid out a pro rate fee for our washing machine through LG so we didn’t have to go through the hassle. We finally got our cheque for that a couple of months ago ($769.87). Here comes the headache. I requested to have the one time flat rate fee reimbursed sometime in December of 2020. I have called LG every two weeks since the beginning of January to get this money back. I have been told since January that the customer service representatives have contacted their finance department multiple times with no response. I provided LG with the exact date of the transaction and they asked me to check my credit card statements. I told them I had not received anything. The most recent dealings with LG have been the worse. On 2021/03/03, I spoke to an executive team member, Mohammed (**). After a very lengthy conversation he stated he will look into it (the same thing every other representative stated) and will get back to me. Not one customer service representative ever got back to me. So I asked him to call me back by a certain date with any information. He said he could not provide a date to call me back. I pleaded and said give me a date to call back please as I am so busy when I am working. He stated maybe by Monday. I said, ‘maybe? Can you please promise Monday and not maybe?’. He stated ‘hopefully I won’t pass away by then. Hopefully I will still be alive to speak to you on Monday’. Monday 2021/03/08, at noon, I still hadn’t heard from Mohammed and thought maybe he did in fact pass away (cruel humour I know). I called LG and asked to speak to him. The customer service representative said that he was unavailable and that he will call me when he is free. Hours go by with no call. It is now 1 hour before they close. I call and ask to speak to another executive team member. He states he can’t help me because Mohammed has the information. I ask to speak to upper management. He hangs up on me. I call back and speak to Ernesto who tells me I have to email to speak to upper management. Email has been sent. He also says that Mohammed is right next to him. I ask him to ask Mohammed for an update. He said he couldn’t do that. Ernesto states the refund has been ‘approved’. He stated Covid has disrupted everything. I ask for him to put my call on hold to speak to Mohammed about ‘details only he can provide’. He refuses as well and hangs up on me. I am hoping to get some resolution to this matter. I have spent upwards of 14 hours on the phone with LG and feel like I am not getting anywhere. We are still without our washing machine and this has been a huge disruption in our life.

I have an LG electric stove. THE OVEN HAS NEVER WORKED WELL. Ive had it serviced several times. The digital portion and a sensor was replaced with new less than a month ago and it still does not work. Im trying to roast some Brussels sprouts at 425 and it has been heating up for over an hour and is only up to 350. Dont buy this brand unless you want to spend a whole lot of time in the kitchen and get to know the repairman real well.

The oven temperature is not accurate. Have to turn on all the burners beforehand so the temperature is not way too high. Sometimes it will work properly but more often than not it is too hot. The igniter on the right hand side of range (in front) will turn itself on and keep on until we unplug the stove. I think this is a fire hazard. And for the cost of the range it is definitely a piece of expensive junk. The cost of the range was around $1000. The range will definitely have to be replaced and it is only 2 1/2 years old.

I have an LG refrigerator (Model: LFC2576OTT). I opened the doors to get something out and noticed that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic, electrical fire or burning wires.

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

I order a part (freezer fan) for my refrigerator (7 years old) on 10-21-16 and is in manufacturer backorder until according to LG, 12-31-16. After several calls to LG customer service (first call answered from Philippines) without answers. Today I call LG parts. They transfer me to east coast parts authorized store (NOT LG) and they gave me the 12-31-16 date. When I ask why take too long she said because the refrigerator is old and they do not stock parts from discontinued models. Sears sold 750 of this failing fans. That means they have a quality problem with the product and should have stock to resolve the inconvenience. Recommendation STAY AWAY FROM LG PRODUCTS.

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

My new large capacity LG washer model WM8000HVA does not spin out water ninety percent or more of the time regardless of the size or type of load. The machine was purchased on 07-08-14 and delivered at the end of August 2014. I started having problems with the machine not spinning out from the first use. I had three service visits and at the 3rd visit LG technicians suggested that the service tech replace the hall sensor and main computer. They subsequently decided to replace the machine with a new one and the same problem continued. I have had two service appointments on the replacement machine and on the second visit the LG technician replaced the main computer and the hall sensor on 06-10-15 but this did not resolve the problem. I had a medium load in the washer when the tech showed up and the machine would not spin out displaying a UE error code.After replacing the computer and sensor it still did not spin out displaying the same error code so the technician suggested that I take out more than half the clothes and then the machine spin out in three separate loads from what was originally a medium load. I inquired why this is and he informed that the machine was not really designed to wash loads above a certain size or weight. I then inquired why would one buy a large capacity washer that could not wash large loads including comforters and he said he understood. I later called LG Executive office and spoke to ** and informed her that this machine was defective and unsuitable for my needs. She initially said they would not allow a return but then later informed that she would research further and contact me by Friday 06-05. I have not heard back from her or anyone in her office to date.I would like to add that this machine was purchased to replace LG model WM2277H which is a 4.0 CU. FT. Washer which I had for over ten years and was able to wash larger loads in than the new machine with no problems and it still works. The new WM8000HVA is advertised as a 5.2 cu. ft. mega capacity washer. I would like to have LG reclaim this washer and issue a full refund because the service/repair options have been exhausted and the machine is not working as it should which indicate there is an un-repairable defect.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

Been a reliable washing machine. Its survived 4 moves without any issues. Have not had any smell issues, water leaks. No issue with corrosion on the drum or motor. Would definitely buy another LG washer again. The machine just works, its now 10 years old and hope to stretch it to 20 years.

I have purchased lg appliances with extended warranty from brick. Next thing you know, the porcelain lining in the stove cracked and peeled off (right the first use of oven). Later on I couldnt shut off largest element. Tech guy came and replaced control module!!! Except the new control module doesnt work well. When I switch largest element on, the number of intensity shows in two windows!? LG fridge - seals on doors broke, rollers for drawers fell off. Plastic inside is so fragile (you better not use it). It breaks on contact. LG dishwasher with steam function -- whole motor assembly was replaced due to busted bearing. How long new assy will work? Only appliance GOD can tell! Today I called LG DIRECT. They said, You are on your own, buddy!!! Good luck!!!

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

I purchased my 4-door LG Refrigerator for nearly $3000 in June 2016. Within one week, the lovely in-door icemaker jammed. I had to remove the icemaker and stick my fingers into the hopper to clear a frozen chunk of several ice cubes all melted together. I called LG in July when it continued jamming several times a week - sometimes numerous times a day!!! I was told to be sure the temp was set correctly and the fridge was level. I did all these things, but it continued jamming all summer long.Since August 2016, I have spent hundreds of hours on the phone - one service company (A & E Factory Repair) came out and their solution was to put Vaseline around the sealer surrounding the icemaker and door. I am now calling every few days, put on hold or disconnected, and am getting ZERO help from the Executive Support team in Alabama. First, the product is clearly DEFECTIVE and no one seems to care enough to make this their personal mission to get repaired.Heres who has taken my call and promised to call back with a Service Appointment: July-August 2016 Called LG Service numerous times in July and August: 1-800-243-0000 and complained about icemaker jamming and dripping. 9/22 - called Customer service who would schedule service and call me back. Never heard back. 11/11 - called again to inquire about service and was told Id hear back. 11/26 - Noel in Manila assigned me Case **, which was given to Cape Fear. 12/5 - I called Cape Fear to inquire the service date and was told they cant come until 12/16 - but I am out of town that whole week. So Tamika in Huntsville ALA got a service company to come 12/14. 12/8 - Pauline in Manila said she could not help as there are only two repair shops and the second one (AppTech - 910-358-8456) said they dont come to my town. They are four hours away.12/14 - Vaseline applied by A&E Appliance Repair - two days later the icemaker jammed and remained jammed until 12/23 when I returned home. 12/30 - Spoke with Russ in Manila - cant get me a repair auth until he reaches Cape Fear Appliance Service although Russ kept trying to call them for over an hour while I was on hold. I finally called Cape Fear and listened to the recording (they were closed for the holiday) and told Russ they were closed. Called again and asked to speak to US - got Brenda in ALA. Executive Supervisor Dept. She promised to personally deal with the problem but never called me back.1/17/2017 - Tori in ALA said Brendas manager on 1/6 found an appt for 1/20 with Cape Fear Appliance, but that manager never called me and gave me the choice - he just figured it was too long to wait so he did nothing - was trying to find quicker service. Tori was checking on progress and while on hold I was disconnected. Tori never called back.1/23 - Willy in ALA said the Locator Dept is trying to get speedier service (I explained the 1/20 service call would now be great) - Willi promised to call me back by Tues 1/24 - as Locator Team might take a few days to locate repair service. 1/25 Willi never called me back and I spoke with Mark - ext. ** in ALA. She insisted she was not Willi nor Tori and would INDEED call me back the SAME DAY. She never called back either. 1/30 (TODAY) Tish spoke with Mary who is in the same department. She spent over 20 minutes reading back to me all the notes of my customer service contact and she apologized profusely but assures me SOMEONE from LOCATOR will call me back.LIARS and CHEATS - and the ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I HAVE EXPERIENCED IN DECADES! You decide!! Is a really great refrigerator worth this type of headache! BTW - my icemaker is dripping melted water all down my beautiful Black stainless steel front and it now looks terrible on top of STILL not having a reliable working icemaker! Worst decision about buying from Home Depot.

We just past the 5-year mark on our DLE3777W and got the diagnosis that the drum would need to be replaced. I asked why the weld would give out. The repairman said, The heat. The heat? Its a dryer! We should expect more out of the premium price we paid for this unit. We spent $360 for the repair fee and had a week without the dryer while were waiting for parts.

We purchased an LG model WM2701HV from Sears in October 2010. Within 8 months, the lettering on the controls was wiping away just running down the front of the washer and yes, we get the gray spots on our whites. LG refuses to replace the control face and so we have homemade labels and Dalmatian whites. What a lousy company. Dont waste your time or money. LG does not back up their product.

LG Front Loader Washer Model: WM3170CW. Purchased this washer from Lowes. After the first wash, the inside seal was giving off a smell. So paranoid about this, I made sure to wipe the inside door glass, seal after every wash. This unit leaves water in the soap tray after every wash, so I take out the tray and drain it and allow that to dry. I also have to get down and open the door with the drain tube. I drain out all the water that is - I guess - still inside the washer?! A lot of water comes out. This washer is a major pain. After continuing to do ALL of this after every use - my washer smells horribly musty and moldy. Totally unacceptable. I have put cleaning tablets in it - and even run bleach through it on the clean cycle. Still smells. This washer is a lemon. Do not purchase it. I deserve a new washer - but a different model! I expected this to be a good washer - being an LG. They used to have a good reputation. I paid $750.00 for this washer.

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

LG washing machine steam and direct drive - The paddles have broken and the ones supplied are not fit for purpose. Do not buy these machines or these paddles as you will be pulling your hair out. And talking to LG for 45 min. was a total waste of time.

I almost bought an LG refrigerator a week ago UNTIL I read the reviews. I had the same poor experience with the LG washer and dryer. Problems within a month, customer service is poor and whatever the problem they say it must be the leveling and nothing is really covered under warranty that may be needed. Then they have the nerve to try to sell an extended warranty combined at over $400; after paying $2600 for a washer and dryer I shouldnt need an extended warranty for the first 3 years of ownership. The products dont compare to Kenmore Elite or Whirlpool and the customer service is AWFUL. In this case, you dont get what you pay for.

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

We have ordered 4 compressors in the past month. First one through Amazon. Last three from Sears directly for our Kenmore which was guaranteed to be the same as in original refrigerator. Connection is upside down from original on each one. Please advise!

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

In Oct 2017 we bought an expensive LG refrigerator. Its well designed. Had no issues with the compressors, but the shelves are falling in pieces. Is it normal that after less than 3 years of usage of an LG fridge we see it breaking like this? They used a poor quality hooks.

I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.

I bought an LG front load washer and dryer set in 2009, its now 2 years later and guess what? My washing machine is very load during the spin cycle and it wont even spin unless its a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise. I bought the set from home depot. They wont help. Ive complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

I have had the LG Direct Drive smart drum for several months and on almost every wash cycle I have to rebalance the clothes inside. I am just trying to warn other consumers about the frustration I am going through. To be fair I have not contacted the company yet. We did call Sears and they said we would have to pay of a service call. So I am going to contact LG after I can get all my paperwork together - stay tuned.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

I called the LG 1-800-243-0000 number and was told there would be a $75 service charge plus parts and labor. I purchased my Window A/C unit on 9/14/09. I cannot put my energy saver on mode as the unit freezes over, then I have to turn it off, all the water runs in the floor when it defrosted and I have to mop all the water up. When I called that number, your rep tech told me I needed to run the A/C on 82 degrees. Well if that is the case, no need for A/C as some nights it is 82 degrees here. He was very rude, told me I needed to clean my filter every week, and I clean it every three months. He also told me my unit did not have energy saver and I was standing in front of my A/C reading all the functions with all the controls on it. He had no clue what I was talking about. I will never buy another LG product as long as I live. It was the worst conversation I had ever had with a rep. He did not know what he was talking about. He was rude and disrespectful. I called on July 26, 2011, around 8 or 8:15 p.m. I am very dissatisfied and I will tell my friends that LG has the most unsatisfactory service that I have been exposed to! I will further seek and find a name brand that will stand behind their product, and have faith in their warranty.

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

I bought an LG refrigerator with two doors side by side and two freezer doors underneath from Best Buy at west farm mall in Farmington, Connecticut three years ago. The new fridge price was $2,100. Last month the fridge stopped working. Do not know what the problem is. Reading all the reviews with the same problem, I was wondering if I should even call the repairman and spend and lose additional money on this lemon of a refrigerator. If anyone is filing a class action law suit, please let me know.

Every time I use the ice maker on my LG refridgerator, I hate it even more. Tonight is a good example, where I just needed a few ice cubes for a glass of scotch. More than 20 minutes later, I finally finished cleaning up the mess from the ice maker being frozen up and unable to dispense ice cubes. The resolution, as always, was to take everything apart to unblock the dispenser that was loaded with a frozen chunk of ice cubes and frost, which is likely due to the flap on the dispenser getting stuck open for some reason. This is NOT a one time occurence but one Ive been dealing with since the fridge was purchased more than 3 years ago. This combined with its ridiculously slow time to make ice has convinced me to NEVER, EVER buys another LG product.My contacting LG for support was an insult - everything was my fault and they stood by their claim that they were perfect and I was a nuisance for having contacted them. Ive had similar experiences with contacting them about their ranges, where the front edge of the stove top kept getting chip marks. Turns out they no longer sell a paint to fix these chips and asking them why was met with indifference. Methinks this is because theyre trying to avoid the liability of them having sold a product that has inferior paint or a large batch of ranges with faulty paint.

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

I bought an LG front loader in December 2013. It went out in May of this year. I was told by LG I should have bought an extended warranty. The entire panel is out and it would be cheaper to buy a new machine. Ridiculous to say the least. Never again.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasnt the typical problem Im told (e.g. pump) and seems to be electrical. Its been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they dont know how to identify the part on my machine they needs to replace (fail). And they wont authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

Door in door latch mechanism fails to function 95% of the time, defeating the purpose because handle opens both doors at once. Design flaw causes frustration every time we open the fridge. Would not recommend. Have had handle repaired once, shortly after installation, and technician assured it was normal for it to be a bit sticky and it would improve with use. After a year, I can say the only thing that has improved is my desire to replace this refrigerator.

We have noticed buckles in the French Door on the front of the Stainless Steel door. Not cosmetic but a structural defect with air pockets from defective insulation. We are completely dissatisfied with Customer service.

Hi! I love my LG refrigerator! It is the best refrigerator I have ever owned! The temperature in the whole refrigerator is pretty much consistent. The drawers are a nice size. Easy to find things. The freezer makes ice cubes well. The setup inside the freezer area is nice. The overall look of the refrigerator is nice! I have the French doors and many years later, the doors still line up well!! The stainless appearance is a nice color and has held up nicely! And never had anything wrong or to be fixed.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

Im another compressor failure customer getting completely screwed over by LG. They wont fix it. They wont Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. Theyre screwing over thousands of customers in the United States and Im sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know Im not alone here. There are thousands of people reporting the same issue. Its time that the U.S. government block LG from exporting anything into the United States.

The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesnt recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didnt work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.I also got a great deal on my appliance from eBay. Even had a manufactures warranty. LG has been our go to brand for T.V.s, fridge and now my kitchen. The only draw back is trying to find pans that dont cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

I purchased new LG fridge Feb 2018. The ice maker quit 3 months later in late May. I have been calling LG as the ice maker is still under the warranty. LG has scheduled 2 different repair shops and I took a day off from work each time. Each time no repairman showed up. When I called the repair shop they simply said We do not work for free. LG does not pay us. Well Im confused now and Im still calling LG to find a repairman to fix my ice maker - it is now October 11, 2018... This was not a cheap fridge...

I decided to ‘go for it’ and purchased the OLED model. Very nice indeed. This tv fit right in to my home theatre system. I had cut the cord and worked my way through the array of streaming services. The LG takes the picture to entire new level I didn’t think I’d ever experience.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

Bought the LG Top Load Washer and Dryer in February and the worst mistake Ive ever made. I hate the washer, it is not efficient, and does not get my clothes clean. Never fails I get the UE error and always having to readjust my laundry only to find I have to do it again. If I dont pre-spot all stains they will not come out. I spend more time restarting and waiting for laundry to finish than anything else. I will never buy a LG product again. I hate this machine so much I wish I didnt have to give it a star. BTW spent the last 3 hrs trying to wash one set of queen size sheets.

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!