Range now 4 years old and is a complete lemon. 1st episode telescopic rack defective upon delivery. 2nd - Self Clean melted knobs and blue enamel started flaking off. 3rd - Oven locked and would not reopen - parts unavailable till after New Years! Happily bottom oven drawer worked as I was receiving! Repairman said that they dont make them like they used to and enamel was defective, but they could not do anything. 4th - Oven light stays on all the time - inside window gets dirtier each time we use bottom drawer. 5th - All the knobs are now melted and bottom of oven enamel is completely coming off as well as door and sides. 6th - New telescopic rack came apart completely! 7th service call placed and pending.

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

I had the LG SolarDOM in South Africa, the best microwave I ever had, but sold it when I emigrated to Malta. I couldnt find a SolarDOM there and bought the NeoChef which is also good but not great. I then emigrated to Panama and bought another Neochef. Not as good as the one I had in Malta and less accessories. I also bought a LG Dishwasher in Panama, which has a known design flaw. It stopped working within 6 months and I logged a ticket with LG. The repair company came to check it and I gave them all the details of the faulty part and the replacement part. Then nothing happend and Ive moved to another part of the country in the meantime. Id love to have another LG SolarDOM however it seems that LG stopped manufacturing it. After the dishwasher incident, Ill only buy LG microwave ovens and none of their other products.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

I purchased a top loading LG washing machine three years ago and I absolutely hate it!!! It takes forever to wash and the clothes dont smell clean! The machine itself stinks and It is so bad I have to use air fresheners in my laundry room. I tried the tub cleaning liquid (whoever thought you would have to clean a washing machine!) and bleach several times and only on the day I do this does it not smell. By the next day the smell is back! Dont buy this washing machine! I am so sorry I purchased it and I am ready to bust it up with a hammer so I can get a new one (never LG again!). Paid a lot of money for it too!

I have not had any of the mechanical problems others on this site have described. I actually love this french door, bottom freezer unit. BUT several months after we got it the surface starting peeling on various corners. Near the handles, on the sides. We have kept it to a minimum by being very, very careful, but it is unsightly. Not sure what we can do about it.

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

I have had an LRG30357ST range for almost 4 years now. All of the knobs have cracked at the base and now we had a gas leak from the burners because they wont shut off all the way. I have contacted LG and they wont do anything because I cant find a copy of the receipt from 4 years ago. You would think that having the stove should be enough proof that it was purchased! Now we are out of a stove until I spend $400 on 5 knobs or buy a new stove! You would think with all of the complaints and the safety factor, they would have a recall and replace the cheap knobs with one that have a metal base. They charge $73.52 plus tax and shipping for each replacement knob on www.LG.com. For that price, they should be able to make one out of stainless steel and not plastic.

Our expensive LG fridge is dead after less than 5 years. It looks nice, but the compressor is gone and the repairman said he can no longer get the part. This is unsatisfactory. The freezer was full of meat and the fridge, full of food. My old 30 year old fridge at the cabin continues to work!!

My front loading washer leaks from the front. Since it is still under the 1 year warranty they sent a technician out, who told me that I have to clean the door of the washer after each use (which I do). Then, they charged me $110 for the visit because it was not a mechanical problem. They never told me that I would be charged for the visit until after the visit.

Purchased an LG refrigerator six years ago and it lasted 18 months before the LG repairman said it was pure crap and that the Koreans were laughing their ** off at us. Purchased an LG oven at the same time and was just informed the repair will cost more than a new one. We actually fought a war for these lousy pieces of **. They now play us for a bunch of damn fools. What a waste. Will never buy anything made in Korea again.

LG made us buy the extended warranty last year when our fridge needed service, something that would cover any necessary repairs in the future as they recommended. Now, our fridge needs service again but LG is not committing to any repair. Instead they want to refund us what we paid for the warranty minus $100 (which $298), even though it says in the contract that they would reimburse the value of the fridge if the repair to the unit is deemed not cost effective. Shame on you LG for not honoring the contract. Ill call my senator, and every phone numbers out there to bring this to light.

I own LG dishwasher LDF8072st. Purchased 8/13. 3 weeks ago, I recd an error code which determines a leak. I spoke with LG customer service who authorized repair under extended warranty. 2 different companies have been here a total of 5 times. The machine is still not fixed after installing a new door panel. Today the tech. informed me that they ordered a new pump to be installed November 11. I will be 5 weeks without a dishwasher. I have taken 4 days off from work to be here with a repair tech, and one Saturday. LG refuses to replace the product and gives me a different answer every time I call. They just apologize for my inconvenience.

I purchased 4 brand new LG appliances for our daughter when they moved into their new home. She immediately noticed a problem with the range. The knobs on this model are along the front of the stove and they can be turned on very easily. I was there one day and walked past and barely brushed against a knob and turned the element on.This has happened several times. Even the family dog has turned it on. So far there have been two fires as a result of this issue. One caused damage to their LG range hood/microwave and upper cabinets. This stove is dangerous and they should not be allowed to sell it. We have contacted LG several times. They had scheduled an in-home visit to see the issue but never showed up. We have still not received a satisfactory response. The latest response was to keep the children out of the kitchen. The children are the only ones that havent accidentally turned it on.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.

Do yourself a favor and stay far away from LG products. I purchased an LG Dryer and have had nothing but problems with the lint catcher/ filter ruining my clothes. The lint catcher does not sit flush and it will shred clothing when clothing gets caught on it during the drying cycle. As the dryer spins, the clothing catches on the filter and continues to twist creating a clothing tornado that tears and shreds clothing with the continuous spinning of the dryer.I have contacted LG on this and despite having a warranty and in addition, an extended warranty, LG states that they dont cover this issue and that I have to pay out of my own pocket for their design defects??? LG also told me that this was the first they heard of such a problem with their dryers and that I was the first person to contact them?? This is clearly a design defect that LG IS Aware of and has been for years - yet they do nothing and do not fix the problem or stand by their customer by their replacing the defective part. This is planned obsolescence. LG is making billions of of customers like us yet they do not stand by their customers or deal with known product defects. Do yourself a favor and purchase another brand of dryer. I know I will be NOT be a repeat customer.

Updated on 03/11/2019: This is a follow up to my January 2019 post. I lowered my rating to one star since the dryer (DLEX5680) was repaired only to break again within 6 weeks. The dryer was serviced and our house dryer vent was cleaned as recommended before using the dryer. It worked wonderfully for 6 weeks and now have the same symptoms. There should be a recall on this dryer. Very frustrating.Original Review: I purchased the dryer in mid-2014. Worked well first 4 years... Broke with a common issue. The dryer stopped working without warning. It thinks its drying but the machine is not running or drum rotating. Evidently this is a common problem since the repair company knew the problem and the part to order without a visit. Its been 3 weeks so far dealing with the warranty company and now we have to wait for the part. I will follow up this review with the wait and repair time.

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

I bought a LG refrigerator for $2500 from Best Buy on Route 1 Iselin, New Jersey. Within 5 years the refrigerator stopped working and the customer service provided a local LG Dealership numbers, where I had to call and schedule a service repair at my expense and the technician came in checked and advised that the compressor was broken, and I had replace the compressor at my OWN expense even though the compressor was still under warranty. LG did not take any responsibility for the warranty coverage they owed. Now, its been 4 years. Again the LG compressor is broken. Having such bad experience with LG, I am afraid to call the LG customer service again. Same story repeats again.... SHAME SHAME SHAME ON LG customer service... I would not even give one star if I has choice.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

LG Washer WTS5070CW - 1) Extensive rust around bleach entry port. Per LG cosmetic very common complaint. Washer was 14 months old. 2) Residual bleach from previous loads ruins clothes in next load. 3) Not a true high capacity washer. Shakes violently. Drum had to be replaced after damage from violent shaking. I have read many reviews. Problems 1 & 3 are common. LG top loader washers are LEMONS. $649.00 wasted!

My experience with LG started 6-7 years with an entire line of appliances. Thus far, the microwave has been repaired once, the dishwasher was repaired once then broke again and had to be replaced, the oven has been repaired twice and now the fridge has gone out. Repairman coming today, but looks like the compressor is bad, so likely buying a new fridge this afternoon. On top of that, the LG TV I bought about 2.5 years ago went out back in the winter and had to be replaced. The washer and dryer are still doing fine, but they are the exception. Great products at first, but reliability is non-existent. LG will never get another penny of my money and I suggest you do the same unless you just have spare cash to burn. They are a joke!

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly? I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.

Unfortunately we did not read reviews before purchasing our LG Model 5040ST Dishwasher in June 2013 through a local Home Depot. We were replacing a dishwasher that had run well for several years but which finally sprang enough leaks that it could not be patched and we also hoped to improve the water usage/efficiency with a newer appliance. We liked the efficiency ratings, noise ratings, and features for the LG and got a great deal on one normally priced at nearly $700 for a mere $498. The plastic components discolored very quickly and became gray and somewhat brittle. However, it continued to clean, although it slowly became progressively more noisy. Two months ago we got the dreaded message that the motor was seized.Calling LG, I spoke with Bryan who I finally had to ask to stop eating while talking with me so we could get through the call a bit quicker. I explained at the beginning of the call that the motor had seized according to the diagnostics. At the end of his script of questions, he asked me what the problem was. Ultimately he told me it wasnt in warranty and I had to tell him that the parts were still under warranty. He agreed, but then told me it would likely cost $75 for a visit and around $200 in labor so he wasnt sure it was worth repairing. When I told him I would like to get the contacts of the approved repair folks, he gave me two numbers. He then asked me if he could have my email address so they could send me promotional materials about other LG products. I told him that a dishwasher whose motor seized after less than 18 months of use was not a great advertisement for the brand so no, he could not have my email address to promote other products. We have had four dishwashers in 40 years. Each has lasted 8-9 years minimum - and one we simply left behind in a move and it continued to be used by the people we left it with for several more years.The dishwasher is very attractive and still looks brand new. After my husband and I talked through what it would cost to get this repaired - with the same type of motor that seized after just 18 months, and with the clear lack of care or pride of ownership by LG representatives, we decided there was little point and we are putting it out on the curb. Instead, we went back online to renew our subscription to companies that we trust that rate appliances and next time we will do more research first. I have no illusions that LG cares one bit about their products or they would have better trained personnel on their call centers and they would have a product that meets minimum expectations for a common household appliance. My only reason for submitting this review is to hopefully help someone else make a more informed decision. Im just so sorry I didnt come here first.

The microwave has lost power twice within the last several months, making it so we could not cook because we depend on the FAN for EXHAUST. The microwave is 10 months old and every time I call LG, I am transferred out of country - impossible to understand or communicate. NEVER AGAIN! Please save yourself the headache and find another brand - one where the company stands behind its product and actually cares.

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

The frig was delivered on 5/6 and worked until 5/16. We contacted immediately and on 5/17 they acknowledged (below), however now it is impossible to reach them for any updates. I had to go buy a small fridge for milk and necessities. Dear Kristin Ayotte, Thank you for submitting your request! Your requests are valuable to us and we will address them as quickly as possible. Your request has been queued. Request Number **. Request Date 05/17/2021. Product Refrigerators. Product Number LRFCS25D3S.ASTCNA0.

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

We bought an LG washer and dryer in March of 2014 from Lowes. Fortunate for us, we bought the extended warranty. In that time until now both machines have been serviced by at least 5 different visits. The washer is the main culprit. It will not complete an entire wash cycle without errors or not washing them at all. The technicians who come and repair them stated these machines are the worst to repair. They really could not find a certain problem but continue to throw parts at them.The dryer would not heat or dry clothes but seems to be doing better for now. The washer decided to give us a new code last night when it it began to quit yet again, OE. Reading online this is an error with pump malfunction, kinked drain tube or filter. Now after checking tube and drain, neither is clogged, but now the washer will not drain and has foul smelling water in it. At this point we are done with these machines.We are going to look for a new washer today, preferably with manual controls. We will keep the dryer until it breaks again, which is likely. These machines being a little over two years old should not be breaking down so often. I will not buy another, ever again, and warning others to do the same. The warranty is almost up and rather having to sit around all day on the appointment day waiting for a technician arrive, we will just take the loss and get another washer. Serial numbers 312PNYU60066 washer, 307KWFN7A275 dryer.

In 2008 we bought an LG range. On the first cleaning, soot went into the oven door window. The same thing happened with the replacement range. LG then gave us a better range at no additional charge with the understanding that we could make no further claims. We havent, but the third range had the same problem. Additionally, the whole back of the range moves when you try to turn something on. Now theres a crack there caused by the mere force of turning on a burner. Those burners take a long time to do small kitchen tasks like boil water. I bought an electric kettle for that. The range takes a full 10 minutes to get to 420. This is an extremely disappointing product.

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

I have setup a website lgwarn.com to further document our experience and provide photos and LGs denial letter. We purchased an LG Front loading washing machine that opened up during a wash cycle and LG is refusing to cover any of the damages to our home. This is particularly egregious because LG is aware that if their front loading machines over fill with water that the door will pop open. LG is knowingly selling front loading washers that will open if, for whatever reason, they get too full of water.MODEL NAME: WM2650HRA SERIAL NUMBER: 306PNAJ6G432. PURCHASE DATE: 4/20/2014 Retail price $1,099.00. It worked perfectly until 5/10/2014 when during a sanitation wash cycle the front door opened and poured water out causing over $3000 (supported by estimates from licensed contractors) of damage to our living space by ruining wall to wall carpet and some of the sub floor. On 5/10/14 LG service representative admitted that too much water would open the door. On 5/19/14 ** also stated that too much water would cause the door to open. This proves that LG was well aware of this feature of their front loading washing machines.5-20-2014 LG Call ** Representative Katie refused to provide smart diagnosis report from 5/10 incident and refused to provide her last name but transferred me to a supervisor. 5-20-2014 Adrian ID** seemed surprised that two people at LG had admitted the defect regarding the door opening. On 6/16/2014 our claim was denied by LG. We have filed a formal complaint against LG with the North Carolina Dept of Justice Consumer protection dept.

First, I like the fridge. Its attractive and when it works, it works great. However, the sealed refrigerant system, isnt. The week after the 1 year warranty ended, it stopped getting cold. Fine. Repair guy comes and refills refrigerant (didnt both checking for leaks or question how a sealed system lost its refrigerant). As expected, a few months later it dies again. He comes back and refills it, AND finds a leak which he repairs and replaces the compressor. Fast forward another year. Fridge dies again, and the saga with LG Customer support begins. I call. Explain the situation. The nice gentleman takes my info, says hes going to request a warranty extension to cover it. Then I wait. And wait. And wait.I call back two weeks later to inquire as to whats going on. Evidently he had misfiled it, so they had to start over. New guy takes the same info, insists Ill have to pay for repairs, but (after I demanded) said hed put in a request, but that I should get a call back 72 hours later. I give it a week and call back. Person I talk to says its still not decided and should get a call back Thursday (that was a Monday). Another week... I call the following Monday. Its now been over a month since I first called. Im told that my request for warranty coverage was denied, and after I asked, he tells me that it was decided last Thursday.At this point, I become unhinged and unload on the poor call center guy (I feel bad about this part) about how disrespectful it is that they cant be bothered to inform me of the status at ANY point along the way, nor follow up like they say theyre going to, and demanded to know what they were going to do about making this right. He gets his supervisor to override the decision and Im getting coverage finally. Great. They send the work order to a repair place in Los Angeles (Im up near Santa Barbara) and tell me that theyll be there the next day between 8-12. Next day, no show. Maybe I misheard him so I wait another day. No show. So I call back to ask whats going on.Evidently, the appointment was declined. So nice of them to let me know before I took time off work to wait for the guy. Fine... When can I get another one? to which they provide me with a phone number for the repair place (Repair place has 1 star on Yelp with 30 reviews btw, so you know Im expecting greatness... #sarcasm).I call repair place for the appointment, and they tell me the code they have from LG to cover the repair is no good, and Ill need to show the original purchase receipt. I understand having to show the receipt, except that LG knows from our history with them that Im the original owner. Ok fine, Ill dig that out, but what about the authorization code? They dont seem to be able to explain who is supposed to get that squared away. On the plus side, the repair guy did show up for the second appointment and determined that the compressor was shot. Now we have to wait AGAIN for LG to decide whether to replace it or the entire unit.For comparisons sake, heres how this SHOULD have gone down: 1. I call them. Tell them the history (which they already have) and explain the current situation. 2. They apologize profusely for the trouble, and the several fridges full of food Ive lost, and promise to get someone out ASAP. 3. Within 2 days, a repair guy shows up, determines its a similar/related problem. 4. LG offers to replace the entire fridge since this one is a lemon.

Updated on 06/21/2019: Terrible service, Read reviews please prior to buying, Parts are impossible to get once needed. I have 6 yr old fridge that cost $3500 and we havent been able to get parts since April 9th. First part took 4 weeks to get and it was defective. It was manufactured 2 weeks after we ordered it. Ordered another control board the first of May and they keep delaying ship date. Now saying June 27th. Every week they move it back.Original Review: We have been unable to get parts for our 6 yr old $3500 refrigerator. Ordered April 9th and still nothing, every few days they give us a different answer. WE have been told they use a different board for almost every fridge and dont keep them in stock?? Now saying May 7th. Who can go without a fridge that long? We have children and new fresh items.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

I purchased an LG ref side by side less than 2 years ago and the ice maker went out. Two weeks later the service man came out and said it was the board and not covered. A week later and the board was in and the ice maker still didnt work right. Then everything quit. So two weeks the service man came out and said the compressor was gone but the parts were covered not labor. Two weeks the parts came in and two men worked all day and it still didnt work but I was still charged. The repair man said it may have been a bad board and ordered another one. It came in but he ordered the wrong one. Now another two weeks and it is to be installed tomorrow. The service dept at Freds said they will sell me another one at their cost. BFD just cant get anyone to show some responsibility. LG service is a joke and the people I spoke to were rude and told me too bad there is nothing I can do. Anyone want to start a lawsuit?

On 10/2008, I purchased an LG LRE30453ST/01 ceramic glass top electric range from Home Depot. On 7/2009, my husband instructed my oldest son to turn on the stove in preparation of us being 5 minutes away. He placed a pot on the stove on the largest eye and set the stove for 3.5 with a little grease inside the pan. My son said that as soon as he did what was instructed and sat down on the couch when he noticed immediate smoke coming from the pot. He looked inside the pan and noticed a ring of fire inside the pan that began to escalate fairly quickly and evacuated himself and my youngest daughter out of the home for their protection. Within five minutes of giving him these instructions we received a call back from him stating that the kitchen was on fire. Fire department came but the fire self-extinguished itself before they were able to take action. The fire caused 8k worth of damage with us paying a 1K deductible. It damaged the cabinets above the stove, the microwave above the stone, and the stove itself which sustained the most damage. The pot was actually not destroyed, but the stove was. The insurance company had no clue how this escalated so quickly so therefore the pot had masked the true natural cause of the fire which was the stove itself. The stove was replaced with the exact same model stove in 2009 and in 4/2014, while I was cooking on the largest eye once again with a cast iron skillet, the bottom of the skillet began to smoke from underneath set with a temperature of 3.5. I noticed the extreme heat coming from the largest eye and attempted to turn it off with no response from the stove to reduce the heat even though the stove read H5 which means a warm status. The heat was so extreme that the other eyes started to read as H5 and they werent even on. The extreme heat from the largest eye also prompted the microwave vent to come on by itself. My kids and myself started to get nervous and tried to power down the stove by turning off the circuit breaker with no response so we had to unplug the stove from the wall. We waited about 5 minutes and attempted to replug the stove and the largest eye came on immediately, flashing red several times, sending out extreme heat so we decided to keep it unplugged. I called LG the next day to find out that a recall was issued in 2012 for my model number. I was completely taken back. The recall stated The burners on the electric ranges can fail to turn off after being switched off or the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers. What else do you need? I asked why I was not notified and they said it was on TV and because I did not register the product, I didnt get notified by mail. Im a working professional mom of three, really! I cant believe they said that. They offered to repair the stove I currently have in my home and offered apologies for the fire in 2009. Is there no recourse or responsibility of the manufacturer for damages that occurred to homeowners before the recall. How can this be right. LG is claiming statute of limitations is 3 years but what about the fact that a recall was not issued until 2012. How was my insurance supposed to know that their product was defective when there was no recall in place. How is the consumer supposed to be protected in a case like this. Im not asking for the 8k that my insurance paid out but at least take responsibility for the deductible I had to pay for your fire hazardous product I placed in my home that nearly killed my kids. How can the statute of limitations be set for 3 years when the defect is not found until the recall is issued? PS: I have documentation of everything.

I bought an LG Oven with the blue oven interior. Easy Clean option. Easy cleaned the oven twice no luck. I now have some white blotches. Tried the oven cleaning cycle. More white blotches. Tried using baking soda and water. No luck. Salesman said, Just use the easy clean cycle and you’re good to go! Boy do I feel stupid! $1000.00 not well spent. Spent over $5500.00 for all new LG Appliances. Makes me question my purchases.

We bought a new front load LG washer from Home Depot in December 2015. It leaked from day 1 from the bottom of the door dripping down the washer to puddle on the floor. 5 months later we are still dealing with the issue. We have had 4 service calls with replacement of the seal, the door, and tightening the hinges. It still leaks and the foreign speaking folks in customer service just create another service ticket with a new company so they keep stringing us along inconveniencing the homeowner with an all day stay at home, wait for the repairman day so when they leave, I still have a washer that leaks. This is my first LG product and will be my last. I hope everyone starts to wake up and find another company to purchase from because LG by far is the most despicable company to have to deal with. If I could I would give it a NEGATIVE 5 star review. Very dissatisfied doesnt describe my experience. They truly dont give a darn about the customer!

We bought this LG refrigerator Jan 21, 2012. It is the biggest waste of a thousand dollars we have ever spent. Last Labor Day it stopped cooling. Had to wait a week for a repairman. One took pity on me and told me over the phone to remove the back and dry out with a blow dryer. It worked. So now this Labor Day it wouldnt cool again. And guess what, had to wait another week. We decided not to melt the ice since we had a warranty. The repairman came, took the back off and fiddled around, said it was good and left. The fridge, still four hours later wont go below 40. We called the repairman. He said it is ok to put some food in. So we did, really fast. Now it is 50 degrees. Clearly we will be going back to coolers and five bags of ice a day again. We are so fed up. PLEASE dont buy LG. Not only does it not work well, but it dents if you look at it, and the little humidity control on the veggie bins snapped off the first three days. Just hate it. But it was the largest fridge that would fit through our small doors. So we had to buy it. PLEASE PLEASE dont make the same mistake. Now cancelling cats surgeries to buy another fridge soon. Sigh.. Anyone know a brand that works?

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

LG Top Loader WA48J7700A - I purchased this washer last month and hate this machine! Not only does it not fill with enough water to cover the clothes, it doesnt even put enough water in to get all the clothes wet! When I look at the little bit of water that IS in the machine, it is dirty. I wondered, how does the little agitation in this dirty water get the clothes clean?? Oh! It doesnt! Today I am done! I am looking at a white shirt that is dirtier than when it was put in the washer (yes it was a light color load). I have noticed this before, along with dry spots on clothes after being washed! There is also often white streaks (detergent residue?) left on dark clothes.After reading other reviews that sound JUST LIKE MINE, I realize this is an ongoing problem (perhaps with all these energy efficient top loaders this is an issue?) I had a front loader prior to this machine and it too used little water but more than this does! And, the way a front loader works, the clothes were always moving unlike this machine where they almost stay put! On the phone right now with Home Depot to get this lousy machine out of my life!!! Im going back to a good old fashioned top loader that fills with water and washes the clothes!!!

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

I bought a (3 french door) refrig 4 yrs ago...and absolutely loved it. Bought another one (4 door) in July. One top door shuts & shakes the whole refrig. Delivery people said they cant level it (in my new house). They brought out another one...same thing. Other top door wont shut without physically making it happen...a push just doesnt work & door stays open. He said there is a break on the door that keeps it from shutting automatically. Not at all happy as my insulin got too warm & then it is no good after 28 days. At $500+ a vial...I hate this frig!!! Also bought an LG washer & dryer I loved years ago. This dryer - even with steam & wrinkle cycle leaves all my clothes a wrinkled mess. Have to either line dry or iron things I never had to before. Loved my old LG...HATE this one. Quality has definitely gone to the dogs at LG!

I bought an LG Dishwasher in October of 2017. In March of 2019 (less than a year and a half later), the electrical control panel stopped working so I was unable to use the product. Since it was 5 months past the warranty, I was charged $135.31 for a technician to come out and diagnose the problem. I was informed that I would then have to pay for the repair and labor after the technician ordered the new part. When the technician arrived, he had a new electronic control panel (so he already knew what the problem was before even looking at the dishwasher) and told me that I would not be charged for the repair or labor because this was such a common problem - that they had the NEW MODIFIED electrical control panels in stock. He said that in the NEW MODIFIED control panels, they have added a moisture barrier because in the old version, moisture from steam would get into the control panel and ruin the electrical system. I asked him why there hasnt been a recall on this product since it was so common, and he said that he didnt know why but there has been a Service Bulletin released regarding this same issue. I then called customer service to get a refund of the $135.31 that I already paid, and they would not give a refund even after being escalated to a supervisor. I asked to be escalated again and was informed that he could not do that. I tried to call the President of the company and got no answer and no way of leaving a VM or email. Considering this is a COMMON DEFECT in the product and a modified control panel has been created for this issue, there should be a recall and all expenses paid. I want my refund of $135.31 since this was LGs defective product and not anything that I could control! A complaint with the BBB has been filed and I will continue to let people know that they should stay away from LG products.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesnt clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.

We have a client that has an LG wf-t1050tp. The outer drum got damaged and needs replacement; unfortunately, LG does not carry this part. Can someone please advise me if there is a substitute that we can use? The washing machine is in a very good condition and the client wants it repaired.

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

I purchased this refrigerator on 12/07/2018. From day one the ice maker did not work. Upon contact with LG they scheduled repair. First company failed to show twice. Ice make replaced twice. No fix. Then they required a second company to come. Again ice make replaced along with hoses and finally they sent a brand new door. Still the ice maker does not work. Today This repair company contacted the technical center to disclose it was not repairable. Tenth appointment. It is now August 12th, 2019 and I do not have this problem repaired. Beyond frustrated. You do not spend this type of money to have something not function. I would love to understand how this is good customer service.

Bought a brand new LG French Door Refrigerator in 2015 from Home Depot and here I am almost 4 years later and it has completely failed. I had the technician from the local LG authorized repair company and he diagnosed that my evaporator has failed and that between parts and labor it will cost somewhere between $1000 and $1200 to fix this LG French Door Refrigerator. What a total pile of crap. I would expect when paying $2200 for a new LG fridge that it would at least last 10 years or more without a major breakdown. So going by the rule of thumb on when to replace or repair a refrigerator since the repair cost is going to be more than half the cost of a new refrigerator I will be replacing this LG piece of crap with a new refrigerator of some other brand. Also I am now so turned off by LG I will never buy any of their products ever again in my lifetime and I will encourage everyone I know to do the same.

The cast aluminum spider connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people dont. Other than the spider connector, the machine has been fine.

Bought an LG DLGX5681 (white) at Lowes on 7/7/14 and on 3/1/15 it just stopped spinning. Only washing maybe 6-8 lbs of wet white clothes straight from the LG washer, which seems to do well. I got one revolution after I turned it on and off and manually changed the load from medium to load, but only one spin before it cut out again. Do NOT buy LG. I read the consumer reports. I purchased based on their recommendations. Dont buy consumer reports. I think theyre being paid.

I bought the LG Model DLEX3370W in May 2019. Exactly 2 years later the dryer died. The circuit board died and it will not power on. I went to a local repair/refurbished shop and asked them if it was possible to repair the dryer. They told me it would cost the same amount to repair the dryer as replacing it. The dryer works very well when it has power but after about a year we noticed it would intermittently not power on. In most cases we would unplug it and plug it back in and it worked. This last time it is completely dead.

LG washers have been been able to wash almost all your laundry day after day for many years without any problems. Just load and go. I am in my 70s and only on my 2nd LG washer after 23 years of continued use.

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

The LG was bought by my parents and they chose it because of the sleek design and positive reviews. It was recommended by Best Buy employees. They said that it was the best refrigerator on the market for the price. It kept things cold, had lots of space, vegetable crispers. It also had a freezer up top that was very roomy. We loved it!! It also lasted a long time when the power went off. An egg container would have been nice to have, also the ice maker would break very frequently or not create ice for long periods of time. The ice maker was my biggest complaint. But I really enjoyed it overall though all!!

Bought this just under 2 years ago and everything was fine until a few months ago when the control panel in front started flashing and beeping and then it sometimes wont drain. No one at LG is helping with this. They gave me 2 names of repair services but this is not covered under warranty???? I will NEVER buy LG products again. I would think a dishwasher should last more than 2 years!

Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!

Customer service quality and procedures when something breaks needs to be one of the most important considerations when choosing who to buy an appliance from these days, especially an expensive refrigerator that is not built to last despite claims that it is, but for a higher purchase price. It was important enough to me that I was willing to pay more upfront. $2800 more. Things break, design flaws happen. That is not as concerning to me as what a company does to their customers when it comes time to make it right, and how they make it right. Regardless if they have fixed their linear compressor problems, it is not worth buying LG refrigerators. Or any other product as far as I’m concerned, given what they are presently putting us through and how little they are compensating for our losses.I’ll be shocked if this doesn’t cost them dearly in customers and loyalty. It certainly has turned my 18 and 22 year old sons off after watching what we are going through since July. That’s future business right there that they screwed up. Not to mention my failing double oven, dryer, and dishwasher which need replacing soon. And where there is one there are hundreds or thousands more. That’s a lot of exponential word of mouth.LG is losing all that future business for what? To save a buck on repairs now by forcing customers to use their preferred 1-star rating repair servicer even if they repaired it once already and it failed? To avoid doing the right thing by reimbursing their customers for full damages and losses fully caused by their part failures as well as their repair failures? That choice alone about customer service reflects poorly on the business smarts of a company, which in turn affects reliability. If you ever have a warranty repair with your LG products, you are at risk of what is happening to us right now. Are you willing to gamble for that much money? We bought our LG French Door refrigerator Thanksgiving 2016 for $2800. Chose LG because of reputation, longevity claims about the model, and their description of great customer service should something go wrong. We thought it was worth the expense. The linear compressor failed after 3-1/2 years in July. We had to wait 2-1/2 weeks before their “authorized repair servicer” got here to repair it. We bought a larger mini fridge and still lost well over $300 of food. Their servicer did not call us to first diagnose or ascertain what parts might be needed. They simply showed up and assumed they only needed to swap out a compressor.LG bottlenecked their quality before they got here by only authorizing a maximum of $505 including labor, regardless that neither of them knew for sure what all needed to be checked and repaired. They set us up for failure. Their preferred provider didn’t even look for leaks in hoses that might have caused the compressor to fail to begin with, so if there was one it’s still there! They did not replace all the other covered parts that are supposed to be replaced with this repair, such as evaporators, hoses, etc. Two weeks after the repair we spent $450 on groceries believing it was safe to now restock. Two days later it broke again. My dealings with customer service since have been unacceptable. I have been patient and understanding about all the extremely long hold times given Covid, (1 hour and 17 minutes on hold this morning before the exec division picked up,) but not understanding about forcing their customers to have to retell all of the specifics of their circumstances dozens of times to each new agent that picks up, treating them like a first time caller, before anyone finally understands again how egregious the case has been handled thus far. And when they finally do they have no power to ensure it won’t continue to happen. Wash, rinse, repeat.There are too many cooks in the kitchen and all the departments that have to be involved are isolated and cut off from the other so the agents can never prevent anything from going wrong again or have influence over final decisions. There is no quality control in LG’s customer service. Their executive services group can’t directly talk to someone in the authorization department to ensure everyone is on the same page so they stop sabotaging what was agreed to. They have no true escalation capabilities and if they do they are highly ineffective. I believe this is purposeful when it comes to these refrigerators. The first agent this time around said our case was escalated since we just went through this. That didn’t mean squat in the end. It has been dealt with worse than the first time and has followed the same channels as a first time repair. He said dispatch would be calling me directly this time 3-4 days from our call to lessen the amount of time we were without our fridge again. That was August 22 and today 2-1/2 weeks later we are still without a working fridge. No one called. I had to start all over from the top when I called back. They tried to resend the same incompetent repair company as last month and ignored our request to send a different one that would approach it properly this time and give us confidence we wouldn’t be put through this again next month. It’s exhausting to pull everything out again, set up coolers and ice and check safety of food every day. Their preferred service provider in our area was going to be at least 2 more weeks out. LG blamed Covid saying it has impacted the availability of servicers in our area. The truth was LG directly prevented a timely and proper repair we had access to; it was not a problem with availability of servicers in our area, it was a problem of a company only wanting to use a one-star servicer that they can successfully under compensate, regardless that the repair company cuts corners and does inferior work to make it worth what LG pays.We asked LG why we couldn’t find our own repair company nearby who could get here sooner than 2 weeks. They told us if we could find someone sooner they would gladly email them the authorization, because they can’t find anyone else. All they can see is their authorized 1-star servicer. We had a 5-star service nearby standing in my kitchen the very next day! And they had done a lot of warranty work for LG before so we were delighted with having found them.They diagnosed the fridge thoroughly first, and in person, recognized that the compressor was not installed correctly and not all parts were properly replaced. Due to this we had oil leaking all over the place creating new repair problems. We called LG back and provided all the contact info they requested. They called our chosen repair co. that same day too and told both of us they would submit a request for authorization and they should have it in the next 24-48 hours. Our repair would be done in under three days. Instead, we got a text and email the next day that their 1-star servicer has accepted our repair request and would be there 12 days later.We called immediately and complained we had someone sooner and did not want the same company, and our case was escalated again. The executive group agent said she saw what happened, the wrong department got the request and ignored the notes in our account and on the request. She canceled their servicer and personally emailed the department directly with the info for the repair company we found, highlighting they were available immediately to do the repair and they have done warranty work for them before.Two days later we get another text/email that the 1-star company happily accepted our request again. I called LG again and the new exec agent listened to all that had happened prior and understood my rage, and told me they were having problems with the authorization department and she had no power to ensure it wouldn’t keep happening this way, but she did have the power to submit a request for a full refund. She had me upload a receipt and confirmed it was received and valid. She would send the request for an auth to our chosen servicer one more time and would call me two days later to see if they had received the authorization. If not she would go through with the refund request. Instead, I get several texts from LG’s chosen servicer all weekend long reminding us they were coming. However, in the past two weeks that servicer did not once call us to get information to determine what parts might be needed, which confirmed for us that if we let them into our home it was going to be handled sloppily like the first time they did the repair. We are sick of what we’ve had to go through living out of a mini fridge for almost two months. For a family of five with adult kids? We want to feel confident it’s done right this time. What LG did that was unethical was agree that if we could find someone sooner they would send an authorization, and then they repeatedly hosed that authorization and every subsequent request for one over the next two weeks to buy time until the A&E appointment was just around the corner. They ignored our valid concerns and discomfort of having this company do the repair again. It’s not like we chose a servicer that never did LG warranty work before. There is no excuse for putting us through this hell. Call several appliance repair companies in your area before you commit to buying anything. They know what brands and products are easiest to fix and have the least hassles with warranty repairs, and which are reliable. All the other repair companies we initially called said the same thing: “we no longer do LG repairs” and if you ask why they all tell you the same thing, “it’s because LG under-compensates true costs and undermines their efforts to do quality work. And it’s too much of a headache to deal with their customer service. It’s just not worth it given the amount of time we would have to put into dealing with them.”I wish I would have called them before choosing an LG fridge, because I never would have purchased it. But this is the real reason LG has a hard time finding an available service provider in your area. And when you find your own? They sabotage it. All to save a buck? How is two or three under compensated repairs in a row cheaper than one done right the first time at a fair price for the actual time required to do a proper job? It can only serve to hurt your customer for unnecessary and unreasonable lengths of time and kills all future business, and word of mouth compounds that. I was also told today there is no guarantee the refund will be approved. They look at how many times it’s been repaired in deciding too! The fact that they were interfering with the repairs, and they failed to let us have a timely and proper one that we had standing right there two weeks ago is not taken into account. If they deny our refund, they will simply reschedule their shoddy servicer all over again. At this point the right thing to do is approve a full refund. My husband is paid hourly and his company is about to be impacted by Covid so he will lose hours pay in the near future. We have to use our scant emergency fund to pay for a reliable refrigerator repair, about $1200-$1400 after the botched repair, or buy a new one. And not having that emergency money is going to hurt us when my husband’s hours are reduced. We cannot tolerate more weeks Iiving like this and never should have had to when we had a reliable repair company standing in our kitchen two weeks ago!To add insult to injury, LG has taken forever to approve our food loss and mini fridge reimbursement requests from July. Several reps quoted from our account that they saw the mini fridge reimbursement was officially approved on August 12 but there was no notes about the food loss. We were told this for the following two weeks every time we called. Then today, the rep said the notes showed it wasn’t approved until September. Somebody changed the notes. We were also told that we couldn’t have both a food loss reimbursement and a mini fridge reimbursement. They only allow one $250 reimbursement per calendar year, regardless if they caused you way more losses.We lost well over $500 of food so far plus paid $260+ for a mini fridge. We can’t even claim food loss this time around even though their repair failed and we properly waited a couple weeks after the repair to make sure it was good before shopping again. Customers can be out $750-$1,000 due to LG’s own mistakes, and only get reimbursed for $250 of it all while they go through hell with customer service. LG does not care about you as a customer or any impact they have had on you or the domino effect. Now, is all this worth buying their $2800 refrigerator? Absolutely not.

Unhappy at first, there wasnt sufficient water filling the machine. The result was that the clothes had a musty smell, they were simply not clean. The solution was quite simple; however, it may not be found in their user book. Beneath the top of the washer, there is an upright screw mounted on top of one of the sensors. There is only one screw that may be turned, hence, you cannot go wrong on this. Take a Phillips head screwdriver and turn the screw 1/2 turn clockwise. This tells the water sensor to allow in more water. Caution: Do not turn it a full turn or you will have too much water. Now Im happy. There is ample water in the machine and the clothes come out refreshingly clean. In this day, when everyone is going green, LG thought it prudent to just dampen your clothes and thereby save 3 gallons of water during each load. The result of going green, caused clothes to come out of the wash still soiled and smelly. Wash these a few times more and they smell even worse. LG should wise up. Important note: The top of the washer should not be pried off as it will bend the retaining metal. Pull the machine out, unscrew the holding screws in the back top of the lid. Then pull the lid back towards the rear about 1, the lid may then be lifted up. The LG front-loading washer works wonders with ample water. Adjust the water sensor and enjoy clean clothes.

I thought I had purchased a great 30 cubic French door refrigerator 5 years ago for $3k but I was wrong! I have been without a working refrigerator since Super Bowl Sunday 2017, it is now April 20th 2017 and still have no working refrigerator! LG had sent out their contractor a number of times and the back freezer fan and compressor has been changed twice and the gas valve changed and still it doesnt work! Customer service and executive team cant seem to help a mom with toddlers. I have been treated horribly, LG doesnt care! I recently went looking at new appliances at Home Depot and they recommend LG until I told them my story and that awesome salesman will no longer recommend LG! I will continue to tell my story until something is done to repair my fridge!

The washer goes unbalanced since I bought it new. Ive called LG MULTIPLE TIMES and they have done nothing about it. They finally want to send out a repairman but per my research I have found out that the repairman will change my computer board and slow down the spin on my machine leaving my clothes wet still. This is not what I paid $700 for, its deceptive trade practice. Ive called Sears and LG both and neither is gonna stand behind their product. LG customer service is horrible and if you comment with a negative comment on their facebook page they will just remove it. If LG was a honest company they would leave THE NEGATIVE COMMENTS UNTIL THEY RESOLVE THE ISSUE.

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

Our refrigerator is 2 years and 1 month old. The linear compressor has already gone out. Weve been without a refrigerator for almost a week and now we were told that a known problem, the compressor will take another 2 weeks. If you know there is an issue why keep your customers waiting and why have you not recalled and fix the problem?

I bought my LG appliances not quite 3 years ago. I did my whole kitchen, refrigerator, stove, microwave, dishwasher, washer & dryer. They were very expensive. I thought I was buying the best. I bought them from HH Gregg. First mistake. They went out of business shortly after. I never received pedestals for washer and dryer, they owed me $150 back but of course I never saw that.The appliances are junk. Microwave is convection but has burn marks on side from first use. Dishwasher wheels fell off right away. Getting dishes in and out almost impossible unless I get halfway in it. I rarely use it because its a pain. My refrigerator compressor went out the beginning of June 2019. LG uses a company called A&E for repairs. When I called them they told me they only had one technician in my area. I finally got my refrigerator fixed today. September 11, 2019. The compressor was fixed 2 weeks ago but the day after it was fixed the icemaker went. I went without a refrigerator for two months and without ice for over 3 months. I have had to buy bagged ice for 3 months.I finally had enough with A&E and the rudeness I dealt with there. I refused them to do the repairs. LG said they got someone else to do the repairs, only thing is they never called him to set up for repairs to be done. Not once but twice. Thankfully I had his number and he made time to fix the refrigerator. His company is called Umbrella appliance repair and his name is Said. Not sure of last name. He is from Williamsburg VA. I would recommend him and give him the highest respect. He came even though they didnt call him like they said not once but twice, they had me wait all day and he didnt even know he was supposed to be here to do repairs. He worked until after 8 p.m.My husband passed away 3 yrs. ago, the person that took my info got it wrong and somehow when they sent the parts to my house, parts I didnt know were coming, came in my dead husbands name. Can you imagine getting a pkg. on your front steps with your deceased spouses information on it. Also during all of this mess my mother passed away. I had family coming in from all over the country and no refrigerator to keep food and no way to make ice. I had people here from Wisconsin, California and Pennsylvania.This has been a nightmare I wouldnt wish on anyone. Over 2 months without a refrigerator 3 months without my icemaker. LG should be ashamed. I would never recommend them to anyone and I promise I will never buy LG products again. The worst customer service ever, from LG and A & E repair services. Debbie **

I purchased my LG refrigerator in 09/29/2015. After 4 years of service it suddenly stopped working. I had not heard of the problems til this moment. Looking at everything on the internet I wonder if I shouldnt just buy a different refrigerator. We have had a tech here and he is ordering a new compressor for our frig. We lost all or most of the food plus we had to purchase a small freezer to keep food in so we werent running out with our concerns about COVID. I had bought an extended warranty at the time of purchase because the fridge. Was only fully covered for 1 year. Now I understand LG has revised it to cover 5 years so I spent that money for nothing. We are retired and so our money is tight and every cost affects the budget. We havent had a refrigerator for just about a week and now I am thinking about buying a small one for my garage just to keep cold drinks and condiments. With the freezer and small fridge Ill have spent 400.00 dollars and I now I think the money would have been better spent buying a different brand. I havent had to deal with LG in any of this with my extended warranty and with other complaints not sure I want to. If you are reading these post stay away from LG refrigerator until they prove they have fixed these problems. They had to settle a class action lawsuit in 2014 and now are back in court as of 2019 with the same problem and new complaints. This means that LG has had an ongoing problem without resolution for over ten years and are willing to continue to sell these products. If this were a car company they would be forced to make a recall.

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

I have posted here before about the smell from my LG Tromm washer. I have been reading other posts regarding leaving the door open and peeling paint. I have always left the door of my washer open and, as Ive posted before, still get that awful smell. We are at the point now of needing to replace the washing machine after 3 years because our clothes smell so bad. We have tried all the front-loading washing machine cleaners we can find and have used bleach in the tub clean as per the owners manual. One of the worst smelling items is our wonderful towels. After showering, we have to remember not to breathe deeply while drying our faces! And I just noticed the paint is peeling off the front of the machine, near one of the “seams”. It is almost like the way wet latex paint will just wipe off if. It is painted over an oil-based paint. What can we do about this? I really cant afford to buy another washing machine already.

I purchased an LG French door refrigerator from H.H.Gregg 3/14/2015, I paid 3,023.99. June 2015, the freezer broke froze up and all my frozen food defrosted. I called H.H Gregg, they said that since the refrigerator was not yet a year old, that I would have to deal with L.G. I called L.G. They sent someone out to repair the fridge, he had to thaw out the ice with a hair dryer, said that the fan motor was gone, he ordered a part took a week to get it. He then came back out, put the fan motor on. It worked until November 2015, I came home about 11 pm, water all over the floor, everything in my refrigerator and freezer melted or spoiled. I again called HH Gregg. Once again they told me to call L.G. I called them, told them it was broke again, they told me it would be 8 to 10 days for someone to come out.I tried to talk to these people, they sent me to a call center overseas, they said they would not replace the unit. I then called the executive center in Alabama, worst customer service ever. It is now three weeks later, 4 dates before thanksgiving, still no fridge. Finally a LG tech came out, said it needed a new computer, a new compressor, and that there were some more problems. 5 hours later he took photos and left. Said beyond repair. Next day he calls, said they were not going to replace it and that he had to try to fix it. I called L.G. back, they were horrible, said I didnt have a choice they were not replacing it. So now the tech has it back together. Said he hopes it works. I will never buy another LG product, I would discourage anyone from buying LG. The worst People to deal with!

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

I have been a follower of Consumers Reports for many years. When my 11 yr. old Electrolux started making noises I figured it was time to look for a new refrigerator. I was very happy with the French Dr. Electrolux so I chose to look for similar replacement. I went to Consumer Reports and found that it rated the LG LFXS28S96S/04 as the best French Door available.On 11-2-2021 I purchased one from Costco. I was very happy with most of the features, until it started making ice. Within a few days the door ice maker would not drop any ice. Upon checking I found that the ice in the small door ice maker were clumped together. Reading the instructions I had to break the clumps so the ice would come down the chute. In thirty years I had never encountered such a problem. I have a fifteen year old Maytag still working and prior to that a Sears which never gave me any problems with the ice maker. I cannot understand how Consumer Reports would have given the LG such high reviews that testing an actual use of the unit would have shown the problems with the door ice maker. I saw later that other consumers of the LG refrigerators have experience the same problems I did.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

Our 4 year old LG front load washing machine started making a lot of noise during the spin cycle. We contacted LG who referred us to call an Authorized LG repairman. Well after a $100.00 service call that lasted about 30 minutes, we were told that the drum bearings were bad and not covered under the warranty and the machine would probably not be worth repairing.I will never buy another LG appliance again. It’s no wonder why LG has such a low rate of repairs on Consumer Reports magazine because their machines are not worth repairing!

We have contacted LG about the issue with their over the range $400 microwave door design flaw! After being ignored for several days, we sent the receipt and pictures of their product that was falling apart. I called and they said they are unable to provide us with a replacement door. Really? Is this is how they take care of their customers? They dont even provide you with options! We were not asking for a new microwave since it is out of the one year warranty. LG customer service is terrible. Obviously, we are not the only ones complaining about the door issue. I see other customers’ frustrations as well. Way to go LG. They should change their motto; instead of “life is good”, it should be “life is no good” (because we do not take care of our customers). The whole microwave function isnt working. Now, we are forced to buy a new microwave oven!

LG has always had a good reputation and everyone I know who has an LG product loves it (including me). Now, after 2 years, the compressor died. Even after a thorough cleaning and professional servicing, the freezer wont even freeze and, according to the repairman, the pressure will never build up high enough to do so. What does this mean to me? Almost $1000 to replace the compressor. One thing to note: the replacement part is an updated part number meaning the original one had issues. With COVID-19 cutting customer service hours, I can understand LG not answering their phone. But that doesnt help with me having to go out on my own to get a repairman and shell out so much money. So LG, what do you say about this?

I bought my LG refrigerator two years ago and now the upper portion of this unit is not cooling but the bottom portion is working well (fridge portion). Now Im trying to look for the manual and the store receipt and check if it is still covered by a product warranty.