Four years ago we purchased LGs glass top range for $899. Its now 2015 and the largest burner element is already dead. For that amount of money this thing should last at least 10 years or more. They sure dont make things like they used to! Repair of the burner is within the measly five-year warranty (this should have been my red flag before buying), but honestly who wants to go through the hassle? Well probably have better luck fixing it ourselves than dealing with an inept service rep. I realize theyre not the same but my mother-in-law also had issues with her LG television that she owned for only a couple of years. I think LG should stick with cellphones and leave the appliances and electronics to a more capable company.

Updated on 06/25/2020: I posted here on June 6 about my less than 2 year old LG French door refrigerator compressor failure. LG responded that they would resolve the issue with me. After much back and forth, they did not send me the promised email for resolution. I hope that by posting this, someone will respond and help me resolve my issue.Original Review: Bought this fancy LG in May 2018 for 2500.00 from Lowe’s. In March 2020 compressor goes out. I am still waiting for the compressor to arrive and today is June 6. I am on my fourth month with no refrigerator. Do not buy an LG refrigerator. I wish I never did!

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

We moved into our home in December 2015. Our home is just 6 years old. After a month, our LG French door refrigerator started acting up. The refrigerator was starting to freeze all the food. I called our local repair people and he identified the part to be the duct assembly. He ordered the part and he was told that the LG part was discontinued, and they sent a part that was to replace the original part. After 2 weeks of frustration, the part didnt fit. I then decided to contact LG directly. Their repairman came out and said it was the sensor and tried to fix it. After less than a week, the problem remained. LG repairman came back out and figured that it was the duct assembly and ordered it. I advised him it was no longer available and he advised me he had to go through the channels and well see what happens. In the beginning while talking to their customer service, I was assured something would be done and that there were a lot of options including replacing the refrigerator if they couldnt fix it. They even said they would replace the cost of the food that was lost, and asked me to call back with the amount of money I lost and they would send me a check. I am now told there is nothing they can do because I am not the original owner and transferring names is not allowed. I offered to meet them halfway with the cost of replacing a new one and they refused. I cant believe that they would discontinue a part when the refrigerator is only 6 years old. I recommend that no one waste your money on LG products. Im buying Kenmore because Sears stands behind their products. LG customer service doesnt stand behind anything.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

Soap dispenser rusts and is very annoying and dangerous to my family and probably could damage my clothes and eventually cause a flood in the basement. And I am unable to notify the company to voice my complaint.

Purchased an LG Door-within-a-door Refrigerator in July 2017. On September 6, 2020 the unit failed and we woke the next day to find all the food in the freezer was soft and the refrigerator was warm. Because of the holiday we had to wait 2 days to get a repair man to diagnose the problem... only to find out that no one in our area would service LG refrigerators due to consistent problems with warranty issues.3 calls to the LG 800 Customer Service center provided additional frustration due to the artificial intelligence support person taking information and then stating that it was a warranty issue and I would be handed off to a live agent... only to have the call dropped after 45 seconds of Muzak. I then went to the web site customer support and after providing all the information again to the service bot I was handed over to a live agent, and had to repeat all the information since he could not access the service bots data.After a 20 minutes of review and discussion it was determined it was probably a warranty issue and he authorized a repair ticket to be sent to an authorized repair tech, and after a 5 minute search reported that he could not find an available repair tech in my locality, but he would e-mail with the information. He did e-mail a name and contact information of a repair service and said I would get a call from them to set up the appointment, and if I didnt hear from them within 7 days to call LG back.The repair service called the next day September 9th and gave me a tentative appointment for September 17th to replace the compressor, assuming that LG sent the correct part on time. This was their 1st available appointment as they had that many LG compressors failing. Today September 15th I received a call stating that the compressor had not shipped yet and the anticipated receipt gave a new install date of October 2nd.... 25 days after the refrigerator failed! Never again will I consider an LG product.

We bought the refrigerator in Feb 2020. A few months later, the ice maker stopped working. Service guy had to come back 5 times to finally fix it. For some reason, the model we have was built with a special ice maker. Last month, we started hearing a loud humming sound. When you open any door, it will stop then starts after you close the door. We called service and they did a smart diagnosis via phone and said it looks like I have an ice build-up by the fan and I need to defrost the refrigerator for 8 hours. Defrosted it and after a week, we got an FF error code on the ref. We are defrosting again and see what happens. Never had this problem with a refrigerator before. Hope this get fixed right away.

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

I bought an LG electric dryer from HH Gregg in November 2013. A month after, one of the cycles stopped working. I called LG many times. They did send out 4 repair men from 2 different companies who replaced various parts, but the issue persists. After the last repair man came out and was unable to do anything, I called LG again hoping theyd replace the unit. They said the repair man determined my dryer was working to specifications and they couldnt do anything further for me. The guy was literally there for 5 minutes! Not sure how he could determine anything - if he stayed through the cycle, hed see my clothes were coming out soaking wet even though I select very dry every time.I wrote to LG Executive Service through their Facebook page and they would also do nothing for me. I called HH Gregg several times and theyve told me they filed a report with their vendor relations but thus far no one has called me back. Im so angry that I spent $900 on a dryer that does not work properly and am even angrier that an LG rep at one point told me to just use a different cycle! Will never buy LG again.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

Purchased LFX31945SST LG French door stainless steel refrigerator. Delivered 11/5/2013. $3499.00 3 year warranty 99.00, new water line 9.99, move old fridge 15.99 tax 212.24 from Home Depot. Fridge still looks brand new, except bottom right-hand corner of control panel is peeling with an appearance of ink stain. Contacted LG service, person said it was a known problem, out of warranty, that I could buy an extended warranty for 2 months at $366. Plus. Please Note: They told me this is a known issue. I called Home Depot they said they could recommend a repair service company but it would be at my expense for this known issue. I have told both Home Depot and LG I will never buy another product from either company again. My recommendation to you is do not give your money to these companies. They will not stand behind what they sell. Help them lose market share and vote at other business with your dollars.

I am updating my review to state that I contacted LG by email thru their website, asking if there are any snap in times to utilize the bottom rack more efficiently and keep smaller items from falling through. I have not received any response from LG, and on reading similar reviews on the other brands I had contemplated, I would just be costing myself more money for the same issues, plus another installation fee since. At least I purchased this dishwasher on a good sale. Sadly I concede and no longer will enjoy the challenge of easily cramming three days of dishes and miscellaneous items into my dishwasher.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

We looked for a stainless steel refrigerator. We compared all brands at our local Home Depot. The lg was the best priced for the value. The space was used to maximum capacity with shelving and actual functional drawers that can be configured to meet your needs.

We purchased this dishwasher from Home Depot on 10/20/2014 and we have had problems since purchase. The dishwasher just doesnt clean the dishes. It is a water saver dishwasher but it doesnt have enough water pressure to clean the dishes. After a huge runaround with Customer Service we did receive a full refund but what a hassle. We also have a LG refrigerator which we had to replace the ice maker within a year of purchase. While these products look good on the outside their engineering needs help.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

Updated on 08/02/2019: LG is blatantly cheating its customers in the name of Customer Service. They drilled my refrigerator without my knowledge and finally declared that the unit is not repairable after 30 days and 5 tries. The technician drilled my refrigerator without informing me. Now they are not ready to replace my unit as I do not have the purchase receipt, is this JUSTICE? What is the use of Serial Number on the unit. Am sure LG can extract all the details based on Serial number but they want to cheat the customers and humiliate them. Please stay away from LG, my young family suffered a lot due to LG.Original Review: We bought LG Refrigerator and it stopped cooling after 4 years. We called LG and they sent a service technician after 2 days, he did the repair and the refrigerator stopped cooling again after 3 days. Now the horror story starts. I called LG and they said that a service agent will call me back to schedule an appointment and it never happened. I called continuously for 4 days and each time its a 45 minutes wait but they just treat customers like garbage. I will never ever buy or endorse LG product in my life. LG does not value its customers, I felt humiliated and I am writing this review with a lot of pain.

The display panel on the LG 3500 is NOT back-lit, therefore you cannot see what the lights indicate without a flashlight. The markings are a light gray, behind a dark panel, making it very difficult to see without getting a flashlight. LG customer service says too bad, thats the way it is designed. No offer to replace brand new dryer, and they didnt flinch when I said I would go to another brand.

Ill never buy an LG Front Loader again. Piece of crap. The clothes never smell clean... We are pretty clean people. When I use the speed cycle, it consistently gets stuck at 7 minutes. Never again. The dryer is equally as crappy. I have to run the dryer at least 2 times to get the clothes dry.

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

Bought an LG, top-load washer, 3 years ago, model # WT1101CW. There are only 3 of us in the household so the washer was used lightly. Last night it decided to commit suicide. The washer plate and the drive shaft assembly broke into pieces while washing a single shirt. I later found out, this was only half of my problem. The following day I spent 3 hours ping-ponging back and forth with LG customer service (which is in the Philippines... ie, broken English) and Encompass, their third-party parts department. Neither can answer any technical questions and will only ask for a part number.I finally received a phone number for technical questions, but upon calling had to provide a service ID number, which I dont have because I am not a certified technician. Now LG is telling me not to fix it myself, but to call a service technician. I called and they said they would send someone out within 7 days and they would look at it and order parts and that would take another 7-10 days. Once the parts arrive they will send a service technician out to fix it. So, I can use a laundromat for the next 2 to 3 weeks, and then pay a hefty repair bill, or I can just go buy another washing machine from a reputable company that actually provides customer service, and in English. Never again LG! Only 3 years and this LG washer will now be in a landfill. If everybody knew how poorly built these machines are and the non-existent customer that LG provides, LG would be out of business. I can only hope at this point.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

The amount of storage space I had to store all of the food I would buy from grocery shopping. Built in ice machine. I was able to keep everything neat and clean and also had the option for filtered water and ice from the fridge. Just better quality of a fridge than what I had when I used other fridges. I just learned to love it better.

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

I have 4 different appliances with the LG brand. I will never buy this brand again. Three out of the four appliances had major problems within a very short period of time. My range within 3 months. They expect us to repair it ourselves. Stay away from all of their products.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

I have had an LG fridge for a few months and it has stopped cooling correctly, and the ice and water dispenser do not work. I have tried LG customer service 4 times and, on my last call, have asked to speak with a manager. They all say the same thing, promising a resolution, though nothing happens. I have been waiting for over 3 weeks to get help with my problem, but help has not come. I would purchase any other large appliance from anyone but LG, if I were you.

Bought LG model LFXS30726S on December 2014 (a $3000 fridge). The compressor failed while on vacation on August 2017. Returned home and witnessed food all ruin, house smelled like some animal died inside. Late return home from vacay so had to stay up late to clear out the fridge fast and doubled bags about 8 trash bags. Family not sleep well that night due to the bad smell that permeated the entire house.Next day, got a local serviceman and he said the compressor died and its a common issue for LG and informed me the compressor has 10 yrs warranty. So I contacted LG. Horrible experience (life was not good!). First call I was given three local authorized LG repair services. First one no one answered the phone. Second and third, we dont do warranty jobs?? Second call to LG, received fresh three new numbers and got the same results?? My furious third call back to LG, LG assigned the repair to LGs own technician and said first availability will be 4 days out.Next morning after vacay, we took the fridge apart and removed the heavy houses door in order to get the LG outside to clean and remove the smell. The next several days we tediously cleaned with vinegar and baking soda several times a day. LG technician came 4 days later and confirmed the compressor is bad and its on order and will be expedited to the house the next day. The next day it took 1.5 hr to replace the compressor and the labor charge was $460 (with tax).I contacted LG executive services and informed them my experience. They replied via email saying my product is out of warranty yada yada and zero compensations or apologies for poor quality product. This was the second major issue with this fridge. 5 months after we bought it, the controller was bad (defrost timer was bad) causing the freezer to ice up and the fan kept hitting ice LOUD bangs. It took LGs technician FOUR trips/appointments to the house and TWO technicians to determine it was the defrost timer. Had to take off work to meet technicians. They replace the controller board to fix this issue. We bought a mini 3.3 cu ft. fridge (NOT LG) to get us by while the LG was out. I wont recommend LG fridge to anyone and wont buy another LG fridge.

I do love the French door refrigerator with the exterior water and ice dispenser. I did have difficulty with the exterior coating (called black stainless steel, which it is not) chipping off and had to fight tooth and nail to get anything done because they called it a cosmetic issue. I was not. It kept flaking. It was a defect in the coating. The refrigerator itself has been easy to clean, has multiple shelf options, and I love the wide drawer at the bottom. The freezer also has a top drawer to keep all those smaller things that can get lost in the bottom of a freezer. Also space enough for me to separate my meat from everything else, so I can see quickly what I need to replenish. The ice maker is great! Options to make extra if youre having guests is a great feature and you can switch from cube to crushed.

LG washer model wt1001cw top loader - Purchased washer from Menards based on high ratings from consumer reports. Had it for only a week and parts of the laundry does not get wet and clothes do not come out clean. Called LG. States have to have repairman look at machine to be deemed non-repairable. Repair person states it is the nature of the beast. That is how the machine works. LG supervisors states nothing they can do, told me to go to Menards and state buyers remorse. Went to Menards. They will not accept return since it was past 7 days. We came in on the ninth day! We told the manager at Menards in Escanaba, MI about the buyers remorse. He laughed! Not impressed with LG and Menards! We can always use the washing machine for target practice. Probably will be good therapy!

We had purchased a LG washing machine from Best Buy less than a year ago and have had constant problems with it since. Soon after we installed it in our new house we had it leak water throughout the night from the front of the washing machine. After contacting LG about it they did a test on it (over the phone, as it was a smart washing) and said it was OK to use. Against the better judgement of my wife she went ahead and used it and the same thing happened again, but this time worse. The water created about $8600.00 in damages, had floor damage, water in the vents that collapsed the AC vent under the house, and mold starting to appear on our walls. Fortunately we had our own house insurance which covered out expense, and we had to pay a small $250.00 deductible. After explaining the situation to LG, they asked us to send them a damage report and all the information which we did, they refused to replace the washing machine and instead sent a technician out to fix it, who came out four separate times to fix it. He said that there was a fault with the machine and we were afraid that it would happen again. LG also told us that because the washing machine was a display model that we purchased it was not under warranty. When I called through customer service to ask them if I purchased a display model from Best Buy would it be covered by warranty, they said yes (a direct contradiction to what was told.) I asked them for a transcript to verify that which they sent. After 4 attempts to fix the problem they still wouldnt change the machine or give us our money back, and we ended up having to pay out of our pocket for the technician to come out. To this day we still have a faulty washing machine. After calling them several times to try and get my deductible back from LGs own insurance company they kept telling me that they would call me in two days, and never did. This happened three separate occasions and it has been about 6 months since the accident happened, and they have been in possession of all the documentation for around 3-4 months and have done nothing about it. We are very disappointed in their service and do not expect them to do anything about our situation. This is the first time Ive complained online to any company, but I feel that other consumers need to know.

Does a good job of washing the dishes, but the dish rack is of poor configuration. The dishes tend to end up at a 30+ degree angles to the vertical and this limits the capacity of the machine. But it looks good and performs well so no serious complaints.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

I bought a washer and dryer from LG about three weeks ago and was not able to get it delivered due to Sandy (live in New Jersey). They moved my delivery date (understandable) and any consumer can understand these types of issues. But now I just got an automated message telling me that they are now moving it again. When you finally get through to an operator, they tell you all sorts of different answers (depending on the operator): (1) They are having computer problems and cannot communicate with their headquarters?!; (2) they had a system and computer failure; and (3) bad weather. I am without a washer/dryer because I moved into a new house and cannot get the family clothes washed. They also cannot confirm the next delivery date and if they cant deliver, theyll simply call again. Are you kidding me?! This is the worst, worst service I have received by any company for any product. LG customer service is terrible.

My Mom purchased an LG freezer on the bottom refrigerator/freezer from Best Buy. This POC has been trouble since month 1 - she has had the unit for 6 plus years and periodically has a tech come out at her expense to blow dry the freezer to un-ice it and get the motor to start running again. Best Buy wont stand behind it and neither will LG... I will never never never never buy an LG anything ever again... Why has no one taken legal action against them?

Potential fire - The refrigerator light stayed on after the door was closed and melted the entire temp control unit, which also houses two light bulbs. We smelled smoke and determined it was the unit mentioned and disconnected the light bulbs.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

Have an LG dryer and the drum has a big crack in it and by reading there is a lot of these cracking also. Mine has developed a crack and called to see about replacement and was told I have to purchase a new drum for it and the drum would cost me $110.00 plus shipping. Looks like we need to get together and contact a lawyer and see about a Class Action suit. Due to product not hold up. Let me know what you think.

It was sold to me at a good price point for the features that it has. The store employee also recommended this refrigerator to me. It has met all of my expectations since purchasing it. Built in ice maker, sleek black color, water filter system, doors open outward, pretty big freezer. It keeps my food from spoiling. Would make the freezer larger, because I like to freeze a lot of food. Also have it come in even more color options. They could off a better service warranty and make the installation process even better.

While we were impressed with this refrigerator with its Converta drawer and smart styling inside and out, we have been nothing but disappointed in the quality of this product. Extremely disappointed in the product and the customer service. We purchased this fridge in April/11 and it was delivered in June/11. In July/11, the Converta drawer stopped working and as the fridge was under store warranty. It was replaced with a second fridge same model, in Sept/11. Two weeks after delivery, the freezer drawer on this fridge malfunctioned causing it to open and immediately close without remaining open to remove food items. (Freezer drawer opens when a button is pushed). This fridge was returned and in Oct/11, we received our third fridge of this model. Since Oct/11, this fridge is awaiting its fourth compressor, in 2.5 years. We have been without a fully functioning fridge for most of the lifespan of this fridge. Repair people are unfamiliar with the technology in this fridge, however according to the Sears technicians in conjunction with the LG technicians this fridge is repairable. My question is why does this this fridge always require a compressor annually? Fortunately we purchased an extended warranty on this appliance because I am told the replacement cost of the compressor is approximately $1000.00 plus applicable charges, tax, labor, etc. I regret this purchase immensely mostly because when the warranty expires in 1.5 years, this fridge will be in a landfill site somewhere, sadly.

Many LG Models with the Linear Compressor have failed and settlement to a Class-Action Lawsuit has been reached. But, any compensation will pale to the hassle and cost of your refrigerator failure. Here is my experience: 11/17/20 - My LG refrigerator stopped cooling. It is 3 years old and still under warranty. 11/19/20 - contacted LG and requested service under the warranty. LG contacted a service company and set an appointment for Monday 11/23/20. 11/20/20 - The service company called to inform that the service technician would not come until Tuesday - 11/24/20. 11/24/20 - Tech failed to come within prescribed time, and no courtesy call from the service company. I called the service company and was told they will try to find out where the tech is and call me back with info. By 8:00p that night, no call was returned. Called service co and left message to call me back. 11/25/20 - No call from service co by 1030 am, so called LG again to request service. LG re-contacted same Service provider, and stated that I would get a call to set up appointment that night. LG made Complaint #: ** 11/25 at 2:00pm - Still no call from provider. Called provider again and was told tech would arrive between 5:00p to 8:00p.11/25 at 6:00pm - Service provider called to inform that tech was cancelling again. They could reschedule for another time after Thanksgiving. Told service provider that I will recontact LG, as the service provider was not reliable and confidence to have the company on home site was gone. 11/27/20 - Contacted LG to request service from another provider. Was told it will take an additional 3-5 days to send my request to Field Services before I can get another schedule. Informed that this run-around has gone on too long - Thanksgiving food (hundreds of $$$) are spoiling. Requested LG to replace refrigerator now. LG stated that would not do so until they get a Technician out to look at it - yet as of now that isnt even on the schedule. As of now I own a $5000 bread box.

I bought a Microwave....LG, counter top....in less than one year it died. Since it was JUST under warranty someone came and fixed it...it was some connection that didnt work. Then you get 90 day warranty on the repair.....Great!. Now its a drop more than 90 days and guess what? It died again. Called LG...they said TOUGH NOUGHIES....very nice, isnt it....so now what....I pay $50.00 service fee plus repairs or throw the microwave out in the street and buy a new one. Not good business. Not a good appliance. I will never buy an LG again unless I receive some satisfaction.

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things dont fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

I spent two ** days trying to find out what the codes from my LG LMX28988st refrigerator were trying to say. This fridge I bought From Sears for $2500 3 years ago stopped being cold. I called LG & Sears tech support asking for a service manual, both were less than helpful. I finally found a service manual on a blog link, it was so easy to find out the blinking code said the circuit board and the compressor needed replaced on my 3 year old fridge. (My parents fridge is over 20 yrs old still works.) So I guess dont buy LG or from Sears. I’m ** I wasted all that time talking to useless customer service and getting ** by them without any help.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesnt use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

I started noticing small holes in my clothes, which baffled me. I’m worried that maybe we had moths, so I took out all of my clothes, emptied the closets, re-washed, and dried them. Now, all of my clothes had holes in it. I did some research online to discover that cracked drums in LG are fairly common :( I looked inside my dryer, and lo and behold, there was in fact a crack, and the crack was what was ripping all my clothes. LG was bought at Home Depot. I had to wait over a week to get someone in to fix it. All my clothes are ruined. I will never buy LG again. Also, the washer gets stuck on 9 minutes any time you wash towels, and it routinely overflows with soap even if I use HE detergent and fill it to well below the normal level indicated in the soap receptacle.

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

LG LRE6383ST Stove - Do not buy this unit. The oven part has a major design flaw and does not cook food properly. Anything that gets baked is cooked up top and raw in the middle. LG has sent out 2 technicians and both times could not find a problem with the unit but acknowledged that it was not cooking food properly. Obviously a design flaw. We have wasted hundreds of dollars on food. After 3 months of getting the run around including escalating the case at LG and making numerous calls we just decided to give up and purchase something else. This will be our last LG product purchase ever. Horrible customer service. Buyer beware.

I liked all the extra features the refrigerator offered. My lg had an automatic ice dispenser that gave crushed ice or cubed ice and also gave water. I liked that I could choose between crushed ice and ice cubes. I like to be able to get crushed ice for my drinks. When I drink soda and water I like crushed ice. When I make mixed drinks and daiquiris its easier to not have to crush the ice myself for so long. The temperature was not always the easiest to control though. Sometimes the refrigerator got too cold and my vegetables got frost on them. When I turn it down too low the vegetables all spoiled too quickly.

I bought a brand new LG refrigerator LFXS30766D in May 2015. Last month it did not make any cool air, as the result all my foods end up in the garbage can. I called LG, they dispatched a technician first time for diagnostic. Then the tech came back the second time with a new compressor. They charged me about $400 plus for part and labor. Well, the refrigerator then was running fine for about three weeks. After that the compressor made some noise. I had to unplugged it a few times with a hope making differences. At last the noise finally gone but there is a new problem starting last 2 weeks. The cooling issue came back. The freezer at the bottom is cool about 36F, and the fridge on top is warm. I found out the vapor fan stopped working. I went online to check on LG spare part to replace the fan myself so I can save money. But I am very disappointed after the fact that the vapor fan kit costs around $200 - $300 for the whole assembly kit. What a rip off!!! I spent more than $2000 to purchased this LG refrigerator; and I really believe this is a piece of junk. I dont know how LG is still in business, and why LG does not care their customers at all. All they care is about themselves, selling fancy looking product that not last more than 3 years, then selling spare parts at unbelievable high prices. I will not buy LG products and no more...

We were very upset initially with our expensive LG refrigerator breaking after 3 1/2 years which left us living out of coolers for a week, losing 80% of the items in our refrigerator and freezer due to spoilage. We were finally able to speak with an LG Representative on the phone within 24 hours to discuss the problem and LG came through and stood behind their product by conducting a repair with upgraded new parts and a software update to help eliminate future problems.We had an extended warranty through an authorized LG retailer we purchased from. LG took over the repair order, sent their internal LG Service Direct Technician to our home and conducted the repair. The technician was very professional and highly skilled. The repair only took 1 hour.We were very concerned about parts being ordered and having to wait an additional 1-2 weeks after diagnostic testing. Not the case! Repair was complete on 26 FEB 2020, 6 days after breakage. 5 hours after the repair completion, the ice maker was producing ice, freezer was working, and the refrigerator was cold. Seems like a good repair. I would like to thank LG for their support in this matter regarding our refrigerator repair. We look forward to enjoying our LG appliances now and in the future.

I purchased the pricey LG French Door Refrigerator back in June of 2013 and have had NOTHING but problems. The ice maker jammed constantly and leaked out onto the floor. The bottom freezer compartment stops randomly, spoiling all the contents. I have had repair folks out three times now. And LG is of no help. They now tell me that they will not cover anything because I am past warranty.I am so disappointed in their (lack of) any customer service. They do NOT make it right and I HIGHLY warn anyone from purchasing an LG appliance. I am now working through my credit card company to try to get some repairs covered or hopefully a replacement. An unreliable refrigerator is not OKAY!!! I have completed the form for the Class Action Lawsuit but Im concerned that will only result in pennies on the dollar (if anything) for the lost food items and me left with a faulty refrigerator.

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

This washing machine (LG WT4870C) is a complete waste of money and never works properly. Every load goes unbalanced. I even tried to clean it today, as the repairman suggested, and it went off balance with no clothes in it. Unbelievably frustrated and angry at this point. Do not buy LG.

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.So after two months, I still dont have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.

Bought an LG washer under the Kenmore brand, which worked beautifully until the warranty expired. Now it repeatedly shuts off before rinse cycle and also shuts off on spin cycle. Planned obsolescence. Was the most expensive on the market at the time. Waste of money.

I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didnt clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one. Again, last night after having yet another repairman out and only repaired about a couple of weeks ago, it breaks again and wont even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think youre not up to par!!!

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

I purchased the WT5101HW washing machine in September 2011. Within the first few months the door would not latch shut to operate. Fixed under warranty. Then there was the recall for extreme shaking. February 2015 the drain pump needed replacement to the tune of $350 for parts and labor. Now in March 2016 the machine refuses to balance, even when empty. Balanced loads have been a nightmare since the beginning and have gotten progressively worse. My machine goes off balance on every single load whether it is small, large or normal. Today is the final straw as it will not complete the spin cycle, even empty, to fully drain the machine. It just keeps dumping more water in to redistribute the load (even though the machine is currently empty). Its going to the curb and Im going back to Maytag. I will never buy an LG washing machine again.

This dishwasher was bought April 2013 and since we got it, it has smelled. First like something burning then like garage and it still continues to this day. Service men tried to tell us that it was just new, then to use vinegar and open the door when finishing a load. It still smells and we are so sorry we bought the three LG products. Fridge, washer and dishwasher. On the cup I rubbed my thumb and you can see how easy the stain comes off. The bowl needed a little more effort, but it cant clean fresh chocolate pudding from a dish. The washer has a gap where it makes the cloths move that is too big and coins get caught and rips the cloths.

My washing machine worked perfectly fine until LG decided to do their famous recall fix.... in which they insisted that we have done or our warranty would be null and void. What they should have said is, “We know you bought this top of the line washing machine, and it works fine but throw it in the trash bc when we send someone out to do this mandatory update, it will NOT work at all!!!!! Sign me up for any class action suit against them.... I have a family of 7 and a washing machine that is not functioning is not an option!!!!

I have owned LG dishwasher and front loading washing machine for approximately 4 years. We have had two issues which require service. Upon calling the LG service number, we were given a list of certified repair services. All of the certified service technicians are over an hour away and refuse to travel this far. This is laughable given that we live in the Metropolitan NY area - only three services centers to service 10 million people? Really? The individual who answered my call at LG was arrogant and uncaring and had no idea New York City was that big - wow. Finally, I got an independent service tech who was lovely and said LG is the absolute worst company to work with for parts replacement. I will never ever buy an LG appliance again.

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

Purchased an expensive french door refrigerator in 2015. In 2016 the motherboard went out and we were out of a refrigerator for 2 weeks. Was advised to purchase the extended warranty to lower the repair cost (to $300). Now, in 2017, the compressor is out and we are again without a fridge for a week and lost all our food. The kicker? The compressor is under a 10 year warranty but only for the $160 part. LG is still charging me $400 for labor. Its their flat fee for warranty work, regardless of how long it takes. They overcharge for the labor to cover the cost of all the parts they have to replace.This fridge has cost me ~$1,000 is service and lost food and its only 3 years old. Spoke with supervisor Donald and he was rude, interrupted me constantly, and flatly refused to provide any customer to lower the labor charge since Ive had so many problems with this fridge. He told me to call other techs and see what they would charge--I have. No one else will work on LG fridge compressors because they fail too often. Im filing a complaint with the Better Business Bureau and sending a letter to the corporate office. I encourage everyone here who is a victim of LG to do the same. There needs to be a class action lawsuit against LG. PO box 240007. Huntsville AL 35813.

Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

I bought my new LG refrigerator a year and a half ago. Three days ago it stopped working. Last week lost $150 worth of groceries. Called the company. Said they would be out Tuesday between 11 and 5 o’clock. I took the day off and waited. They never showed up. They never called me and when I called them I was treated very rudely and told they would call me the next afternoon and let me know when they can make it out to repair the refrigerator that is still under warranty. I feel this is the worst customer service I’ve ever had and I do not recommend buying an LG appliance.

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

1st dishwasher faulty control panel. LG wanted us to wait for 3.5 months for part. I had to raise bloody hell before they agreed maybe this was a touch unreasonable. Luckily Lowes mgmt was outstanding and took machine back and gave us replacement. Installation number two completed to find door latch assembly faulty and after LG needing two different repair people to verify this machine too is a piece of crap the new door assembly part will not be available for 40 days from now and will not replace machine and expect us to wait for their repairs. Why oh why did I not read recent reviews of LG products. I have all LG appliances in my home that I have had for over 10 years. Now reviews say newer LG products a consumer is lucky to get 3 years. Calling all consumers... Vote with your $$, stop buying LG and lets put this company out of business.

It was the cheapest refrigerator that I could afford. All of the rest were very expensive and not worth the price. It was the color I liked and in my price range. However, the storage space can be improved. It can also have more shelves to hold items. Also I think it should have more freezer space. And a wider variety of colors to choose from. Overall I like my ice maker. I really like to eat ice when IM hungry. I also like that I can adjust the temperature settings. There was also room for all my fruits and vegetables.

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

UPDATED 06/17/2020: My refrigerator has been broken for a little less than a week so far. It’s less than three years old. Customer service has been difficult to get answers from. They said that I would be contacted but it hasn’t happened yet. Poor customer service and product.UPDATED 6/16/2020: I reached out to LG, as they requested in response to my negative review. Although they publicly said that they would help resolve the issue, they have done nothing so far. How hard is it to schedule a repair under warranty?ORIGINAL REVIEW: My refrigerator is less an 3 years old and already broke. But the point is that their customer service is the worst. Their reps are unhelpful and I still cannot get a technician to the house for the repair. They say they’re going to connect me to right department and They’ve disconnected my call twice. Do not buy!

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

There are so many things we dislike about this appliance. 1. Its very difficult to judge the temperature of the cooktop. The burner turns on and off and the heat is not consistent while cooking. 2. Extremely difficult to keep it clean. It does not clean up well even though people say it does. Even after wiping the surface clean it still has marks or rings on it. 3. When we cook food in the oven it does not cook evenly. When we make a pizza it looks done. When we take it out and begin eating it I discover parts of the pizza that are still cold. Its very odd. The edges can look crispy but parts are still uncooked. 4. Sometimes NEW does not mean better. The old style gas ranges are so much better than these new style appliances. 5. Numbers on the dials are very difficult to read. Depending on the light in your kitchen you may have trouble even reading whether you have your dial set on 3 or 8, etc. The light gray print on the knobs is not contrasting enough to be easy to see. Again, an old fashioned white dial with black letters is a win win in my book.Advice - DO NOT BUY THIS or any LG appliance - we have the microwave and the refrigerator too and dont like those either.

When my ancient Whirlpool washer finally died in the fall of 2012, we decided it was time for an upgrade. My partner found a good deal via a big-box retailer for an LG washer and dryer... good stuff, right? From day one, the dryer has been nothing but an albatross around our necks. Almost immediately it begin to fail after only a few uses. The rather abrupt LG technicians kept stating that our venting system was to blame. We cleaned it carefully and still had problems. Finally, an independent technician suggested we route the vent directly to the outside, which we did. Never mind the built-in vent system worked adequately with our old dryer... Well play the game. Finally, the dryer seemed to work well.Recently, my daughter was preparing to dry her clothes and noted that one of the electrical breakers had flipped due to the dryer activation. We re-flipped the breaker and the dryer was activated but did not dry. Nothing like a little midnight unloading of wet clothes and rigging a temporary clothesline, eh? Of course, we contacted LG and received the standard line Did you check your vent? We did receive a technician referral but of course no service call until Monday, so we experienced a pioneer lifestyle with our clothing needs for the weekend. No real problem, just a hassle.The friendly technician spent approximately five minutes finding the problem, a burned wiring harness. Yep, parts to be ordered and over $300.00 in repairs. The technician remarked that it is wise to stay away from LG, Samsung, and Kenmore appliances as they contain substandard parts. He didnt have to tell me twice. Ill fix this thing, of course. And then Ill go shopping for a good AMERICAN brand like I should have done in the first place. Moral of the story, STAY AWAY FROM LG!