Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

The brand new LG French Door fridge did not work right as soon as it was delivered. The next day, a service tech came and said, you have a bad circuit board and it will take 3 weeks to fix it. I am fighting Sears for a solution. Dont buy LG!

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

We bought this refrigerator in 2016. It was between this and the Samsung. I liked the looks of this one and it has a great reputation. I did not like the 3 small vegetable drawers, but thought it was minor and I would get used to it. I still do not like them. Celery doesnt fit unless cut. The only really good place to store big milk jugs is in the door which is supposed to be the worst spot to store milk. Other locations would make accessing all corners awkward. But these are minor compared to the real problem. The refrigerator stopped cooling about 4 months ago. The repairman said LG was aware that the coils had been made with inferior material so replaced it for free. (Should have been recalled before I lost all the food in my freezer and refrigerator). Since, the parts were replaced the unit has been extremely noisy. I can hear the high pitched noise upstairs from the kitchen. I called the service guy to come out again. $175.00 later I was told that it is a more powerful compressor and nothing can be done about it. I may have to get rid of it because it is driving us all nuts! Its unacceptable. Refrigerators are expensive! If this is the best LG can do, I dont want anything to do with their products!

I purchased the pricey LG French Door Refrigerator back in June of 2013 and have had NOTHING but problems. The ice maker jammed constantly and leaked out onto the floor. The bottom freezer compartment stops randomly, spoiling all the contents. I have had repair folks out three times now. And LG is of no help. They now tell me that they will not cover anything because I am past warranty.I am so disappointed in their (lack of) any customer service. They do NOT make it right and I HIGHLY warn anyone from purchasing an LG appliance. I am now working through my credit card company to try to get some repairs covered or hopefully a replacement. An unreliable refrigerator is not OKAY!!! I have completed the form for the Class Action Lawsuit but Im concerned that will only result in pennies on the dollar (if anything) for the lost food items and me left with a faulty refrigerator.

Another 3 years to the day just shut down, stopped cooling!! We had the extended warranty. 5 days to get a repairman...was told it was compressor. They would submit for a claim. Work was denied by warranty, too expensive. So they tried to get a local repairman and he said he does not work on LG refrigerators. They are not fixable, SOOO we are out 3,600 for a 3-year-old fridge. Oh warranty wanted money upfront to order part from Korea that would take weeks!!! No LG, never again!!!

I purchased this fridge 2 years ago; it had good reviews and I was assured by the 10 yr compressor warranty. Turns out that you are just buying an ongoing problem! How can LG sell a known defective product? The refrigerator we replaced worked well for 27 years. Our warranty was voided because we tried to have it fixed first by a non-accredited LG tech, but it is the compressor that went out and LG has abandoned us in a technicality. And if we had it repaired, in all likelihood it would go out again in 2 years. I love the design and look, but not worth the $3k problem. After reading multiple reviews, seems that LG knowingly continues to put out a defective product. Shame on you LG!

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

Buyer beware!!! LG Appliances are horrible!!! I recently remodeled my whole kitchen and liked the way the black stainless steel appliances looked. I’m usually a Maytag fan but they didn’t carry the black stainless steel so I went with LG. HUGE mistake!!! The dishwasher is junk in less than 3 months. The dishwasher needed a whole new power board. After dealing with customer service and getting the runaround I finally had my dishwasher fixed after 3 weeks of non use. Now here it is 6 months later I’m having the same problem. This time customer service is worse. They sent the work order to 3 different places that don’t come to my area, spent hours on the phone and I’m already 2 weeks without a dishwasher and still dealing with this problem. This is a thousand dollar hunk of junk! That’s not the only problem the 3rd rack is useless, it doesn’t dry your dishes, it takes 2 hours to complete a load and everything is still wet, the tines are flimsy and always fall over causing you to break dishes at times, it’s always humid inside the dishwasher that creates an odor all the time and I pre rinse my dishes and clean the trap regularly. I have nothing nice to say about it except that it’s nice to look at and it’s quiet. Especially now because it doesn’t work! If you value the opinion of others and the reviews you read do not buy LG! I’m already Experiencing problems with my stove and my fridge has dents in it from just regular use. It’s like it’s made out of putty you look at it and it dents. LG should stick to making TVs. I’m highly disappointed and can’t wait to replace all of my appliances with Maytag!

The washer is nearly two years old and so far has worked flawlessly. It is nearing the average lifespan of todays appliances so we shall see. Washes fine for a new machine. But, all the new water requirements and soap requirements make the new machines not as good as the old ones.

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

First time in over 40 years, I changed name brand. Sorry, sorry, sorry. Hate this new washer and dryer. Settings on washer are not convenient. Yes, there are a lot of settings but not all are necessary. I also have had to iron so many things that never were ironed before. Everything is in a ball in the dryer and makes for tons of wrinkles. Can I just say I hate this new modern washer and dryer?

A year after I bought the expensive LG Gas range it started making a constant loud popping sound. According to Sears workman, it is normal. It is called contraction because of the cheap material. I am so afraid this is going to blow up. LG says it is normal but how can I live with this scary noise for the years to come?

Purchased a LG electric range, dishwasher and refrigerator and microwave. My wife and I decided this would be a present for both of us for our 25th wedding anniversary. We decided to get the top of the line stove with the convection stove, black glass top self cleaning range. The oven was blue inside and all the appliances were stainless steel. Within a few months we used the self cleaning feature on the oven and afterwards, the stove digital display showed an error and nothing worked. We called and after a several weeks, we had a service person come and repair the oven. It seemed that an electrical component had burned out. We again after a month or so used the self clean feature and once again display showed an error and once again waited for a repair. The second repairman told it this the same electrical component had burned out. He informed us that it was an LG design flaw which vented the 500 plus degree cleaning temperature vented partially on the circuit board burning it out. He said to avoid this, to not use the self cleaning feature. So this top of the line self cleaning oven had to be hand scraped clean. We have now noticed that the outer door on the oven is starting to fall off. The inner door is in place and the only thing holding the outer door on right now is the handle. Why of course we are out of warranty and now do we pay outrageous service call fees and parts or let it fall the rest of the way apart and trash it? The refrigerator shelves are flimsy and several have cracks and it takes, if you dont use it, approximately 4 days for the ice bin to fill. Its too bad that you can spend a great deal of money on a product and have problems with it several months after making the purchase. My wife is a Real Estate Broker and will make sure no new or homeowners needing appliance to steer clear of LG products.

What an awful experience it is getting service from LG, they are the worst Ive encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldnt fix it but most likely he didnt know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesnt appear to apply to whats wrong and he says that LG dont have a compressor to supply him? Ive lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator. LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

So very angry with LG refrigerator, we had bought our fridge exactly 2 years ago and all of a sudden it stop cooling. We have called LG numerous times and all they say is, We will send someone out to fix it. Well we wait for these repair companies to come and when the day gets here they reschedule. So we lost a full days of work waiting on these guys. This happened four times that they reschedule. So we call LG and they just give you the runaround. We have been out of a Refrigerator for going on 2 months. We finally got fed up and requested a new fridge. We spent 1600 dollars on this fridge and for it to go out in 2 years. I have an old fridge out back that has been working longer than I have been alive. DO NOT BUY AN LG REFRIGERATOR. They will not help you whatsoever.

LG range model lde3017st. Serial # 105mmz800021 made in May 2011. Problem: the cook top failure, one of the element keep burning out of control. It burns red hot. It is hotter the max hot. This is a $1800 range. A cheaper one will last way longer than that. Called LG, they wont stand behind this product even this could BURN YOUR HOUSE DOWN. Imagined if you were not at the range for 3 min while you are cooking with this kind of failure(!) you food will catch on fire. We were lucky, my mother in law was right there and gave a distress call when I was at work. I told her to pull the thing out and unplug it. Basically it just wont turned off, keep on glowing red hot.THIS PRODUCT TOO DANGEROUS TO BE IN THE HOUSE.

LG satisfactorily covered the repair to the refrigerator. I would consider purchasing LG appliances.

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

Bought a new LG washer in the fall of 2019, received an error code over the summer. However when I called LG they said no service due to pandemic. Called back later. Was informed no longer under warranty and would have to pay to get it fixed. LG products and service clearly garbage.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldnt believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

I bought a new side by side LG refrigerator, and the vegetable drawer did not slide in and out properly. I called a repairman and he said, he couldnt fix it, so after paying two thousand dollars for a new refrigerator, I am being annoyed every time I have to go through that drawer. The drawer comes off the track, and wont close right, and then I cant shut the refrigerator door. If they dont make good on this, I will never buy another LG product.

I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

Have had an LG French Door refrigerator for close to 5 years and it is already breaking down. Have taken great care of it, replacing all filters when needed, keeping it cleaned, just went in back of it and cleaned out any particles or dog hair and yet it just wont stay cold. In addition, it mysteriously stops making ice many times. Despite everything seemingly working. All of these issues have started 1 month after a maintenance guy from LG came by to service it. Making it seem all the more of a bad buy. Look at a different brand!

Purchased our fridge brand new Model number LFD22786 French doors, freezer below, stainless steel. In 7 weeks the freezer began to warm up, by eight weeks it completely quit and so did the refrigerator. We called LGs service dept and they sent a repairman out after waiting a week. The compressor was shot as well as the control board. He had to order parts. Parts were on back order. They didnt call to tell me this. I had to call the repair company to get a service number to call LG directly. They told me the parts were back ordered and wouldnt be in for another 4 weeks...or longer. They were going to put in a request that the fridge be exchanged. So the request sat in que waiting for someone to look at it. It is still sitting there. I have to wait again/still another three days before I can call them back and check on the status of the order. I am now three and a half weeks without a refrigerator and holding. I will NEVER buy another LG product (did I mention these suckers are EXPENSIVE?) and I will NEVER recommend them. They have proven that as long as they have our money, life is definitely good for them...not so good for the consumers who trusted them to have a good product.

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

I purchased my dream refrigerator in June or July of 2019 (that cost me a lot of money). This refrigerator came with all the bells and whistles to include the new sleek look (it is a beauty). In about September 2019 my refrigerators compressor went out. I lost all of my food in the refrigerator. I am very upset about this because to me this was a warning sign of future expectations of this refrigerator. Since the refrigerator was still under the manufacturer warranty they sent someone out to inspect. As a result of service call they replaced the compressor. I requested a replacement refrigerator because I felt that I had received a “lemon” but LG refused to accommodate my request.Here it is 2 weeks later and my refrigerator has died again. I lost my food again. I called and complained again but LG would like to send someone out to inspect refrigerator again. I am very unhappy that my dream refrigerator has turned into my worst nightmare. What happened to the refrigerators that use to last 20 years or more? All I want is dependable, quality refrigerator to keep my food cold and fresh, and a adequate amount of ice. Am I asking for too much?

Our LG refrigerator died 2 years after we bought it. It is covered by the warranty but they cannot fix it in time before we move (in a month). They wont replace it or help us out. So unapologetic and cold. There is a class action lawsuit against them. They should recall and replace all of these bad refrigerators. Bad business practices. So disap

Have had nothing but trouble with expensive washer. Piece of junk and company does not care.

I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. Im so angry I was thinking of buying the fridge to match but not now.I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

One never-ending nightmare! I ordered an LG Dishwasher (LDF5545BD) from Homedepot.com on Jan 15th, 2021. As I write this today (February 19th, 2021), I still do not have a working dishwasher after spending nearly $900! The 1st dishwasher arrived on Jan 21st, 2021 but I quickly realized the unit wouldn’t dry the dishes (even with the Extra Dry setting). An appliance associate at my local Home Depot in Austell, GA, Mr. Scott ** was very helpful in helping me contact LG to report the problem. LG decided to replace the unit which was delivered on February 7th, 2021. The installers told me they could not install it fully because it is connected electrically and they’re not supposed to deal with wires without some other attachment. Why was I not told about that beforehand or from the previous installers? Anyway, this second unit did not dry my dishes either. Called support and they told me to use Rinse Aid. I did not feel like I should have to now not only buy dishwasher detergent but also Rinse Aid. So I initially refused to add a rinse budget to my expensive non-working dishwasher purchase. A repair technician was sent out from National Platinum Service in Columbus Georgia. That technician came 13 minutes early, rang my bell, and left 12 minutes before my service window time. They sent another technician the next day who also told me I should add Rinse Aid. After doing very little to check the unit he asked me to sign and he left. I gave in and bought some Rinse Aid and then ran my dishwasher again and then again using the Rinse Aid and varying settings (like High Temp, Extra Dry, etc). No luck – dishes, racks, and inside the unit is soaking wet! LG will have you being transferred to several people who either can’t see the details of my problem or will keep you on hold so long that when someone does speak with you there is a 4-second audio delay added to uncompassionate customer service. LG says they won’t replace it with a different model or refund me so I’m stuck with an $800 paperweight. I cannot reach Mr. Scott at Home Depot and LG won’t budge (because they really, really must need my $800). They want to send another repairman as if I broke it. This is terrible!

I have the same problem with the moldy smell. I had a service guy in today and I am going to follow his advise and see what happens. The washer is already smelling better! His advise; First, he adjusted the front feet so the machine sloped slightly back so the front gasket drains fully, then he showed me how to drain the washer by using the dials (no one explained this to me!). Turn on machine, dont touch the main dial, go to spin speed button and press it. Display should read 13 minutes, then start washer. This will completely drain any standing water! Good luck **. He also recommended to use half a cup dish washing detergent in the drum, wash on full hot cycle. Do this at your own discretion, I am trying this tonight!

We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

Dont buy an LG refrigerator! I paid too much attention to the breakdown of the refrigerator, and it has been a month and a half since it broke, but it is still the same. I used it so far with a 20% discount on the LMXS28626S in June 2018. When I opened the freezer around the end of January this year, everything was melted. I called the LG Customer Center and changed the compressor on February 10, and it broke two days after fixing it. I called the repairman who came last time and came in a hurry. After checking, he said that he couldnt fix it.. There was a leak somewhere inside, but he couldnt find it. He contacted the repair center and said they would fix it. There was no contact even after waiting.When I called the customer center, they said that I had to talk to a repairman at the site, and that he would send the repairman again. And 10 days later, I finally got the case number... When I called the customer service center a few days later, I used it for almost 3 years, so I subtracted what I used and gave a refund. I got a 20% discount, so I couldnt buy the same refrigerator with that money, so I asked for a full refund if I would give it a refund. He said there was no such thing in company regulations. I would use the refrigerator for more than 10 years if it wasnt broken. What does it mean for you to make such a product, and the consumer will suffer the loss?? They tell me to clean up the broken refrigerator. Its not in company rules... Your company lost more customers because of me.

One of the best refrigerators money can buy. Very well designed to use every cubic inch space that’s available. When you try to store something, you approach wondering if it will fit, and it always fits in the intended space. One can never go wrong with this model from LG. My family loves it. Had to wait for 4 days to get it delivered from Costco. Well worth the wait. It’s been working very well for almost a year now. Waited this long to give my true impressions after using it.

LG Electric range/oven, Black stainless steel, self clean. My wife and I had bought it almost 3 years ago from Home Depot. Love my stove, money well spent. Highly recommend this product.

We bought an inverter direct drive about 5 years ago from Home Depot and shortly after we had it, it did not clean very well. We called and they came out and changed the pump and it worked for a short time. The second time they came out they looked at it but did not much seem to care. The dishwasher has not worked properly since we have had it. The dishwasher that we got rid of and was way much older cleaned better on its last leg than this one did. Do not buy LG products.

I purchased a beautiful French door refrigerator (Model LFXC24796S) from the Home Depot in November 2017, by September 2018, the compressor has already gone out on this fridge. I purchased the extended warranty through Home Depot and the soonest they could send someone out was three days later to look at it. I was told parts had to be ordered because the compressor went out and it would take 3-5 business days. It has now been day 5 and I have received no contact from the service people and Home Depot and LG are giving me the runaround. Meanwhile we are at home living out of coolers for 11 days now with a beautiful looking $2,700 piece of crap. Threw away over $300 worth of food. I am so disappointed at LG and Home Depot for not doing something to make it right. I am about to drive this fridge to Home Depot and demand my money back. DO NOT EVER BUY AN LG fridge! Even the service technician who came out told me that all of these type fridges break very easily. For as much money as you spend, you can get something more worthwhile in a Whirlpool, GE, or KitchenAid.

This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the Easy Clean twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldnt have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guys diagnostic).2 more weeks without Refrigerator. Guy showed up and fixed the problem. Fast forward to July 15th 2019 dead refrigerator again, So I called LG. They assured me this would be fixed in a timely manner! Well they promised by the 31st and A&E confirmed it but to no avail, A&E rescheduled it for the 9th of AUG. Well after hours on phone they said they will come here on the 7th which is today. The guy shows up and looks at it, takes the back off and says we have more issues not just the compressor but the evaporator and he will need to order parts. So now it’s been 3 weeks and he can’t be back here until the 26th.We have been living out of ice chest to keep our food cold. We are a family of 4 so wasting a lot of time and money for ice, I am a heart patient and need to eat a certain way, so I can’t rely on fast food. This has been a complete nightmare. I spent over 2000 dollars on a product I thought was quality. On another note I purchased a LG 60 inch TV and it died 14 months later just out of warranty--1000 dollars down the drain. So much for Lifes Good.

Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on. Also, were very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LGs knobs are too large for the standard protectors. Its like LG aims to get a good laugh at peoples houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

We purchased an LG washer and dryer set at Home Depot and within two weeks and only a few washes the washer leaks from the front. We had to pay an LG technical person $145 to come to our house and tell us it was because we have a dog and he said even a single dog hair in the door seal will make the front door leak. If you own a dog - this is a really terrible option for a washer. Apparently you need to clean the rubber seals and door after every wash and its virtually impossible to clean dog hair off of the rubber gasket in the front. Its still leaking and neither Home Depot or LG will take the product back. Too bad they cant at least pay for my water damaged floors. I can also add that the dryer is the noisiest I have ever owned. Also not recommending it. Maybe a Maytag from Sears next time?

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began. I live in the metro NYC area in CT and no technicians on their approved list wanted to do this repair. LG was unable to get a technician setup that day. Escalated the issue to Joan in their scheduling team (executive services). After five days they found a technician. When this company called, they said LG would only pay $100 and we would owe the balance which could be $800+. We called LG and they indicated it’s a covered repair with an approval number: **. Then, the phone tag began with the service company saying that approval maximizes out at a lesser expense and LG saying its approved. I three way called them both and LG said its approved and service company said not for the right amount. Apparently the fixed fee reimbursement is too low for many companies. Now on my third company --- Akosemi. Lets see what happens. Its November 7 and still not a repaired refrigerator/freezer. Lost all my food. LG makes a poor product with awful service. The whole experience is terrible. Never buy another LG as long as I live.

Purchased model #LFX25991ST January 2012. Within weeks the technician was out to fix the icemaker. He returned at least 2 times within the first year for the same problem. Within the first few months, the lettering on the face of the water dispenser had started to fade. By the end of the second year one of the plastic drawer covers had broken off (minimal use. No children in house.). Technician was back out the third year for icemaker. By February 2016 the fridge began making loud noises with on and off warm water, but was very minimum.With all the money already spent (did not purchase extended warranty as we had NEVER had problems with refrigerators in the past - other brand names), we had no energy left for this fridge. Then a couple days ago, no surprise, the entire thing quit with a loud bang. So heres the kicker. I called various service people on Monday. No one could come until Friday. Called LG and got hung up on once. Called back and after hold time, finally got to speak with someone who barely spoke English and was obviously reading from a script. He tried to troubleshoot with us over the phone then agreed that the fridge was dead. He provided 3 companies that they contract with to come out and look as the sealed system is under warranty for 7 years, some parts 10.So I proceeded to call these companies. One said he does not work on refrigerators, another said he will not touch this model number, and another kept hanging up on me. So I called another person I had initially spoken with. He still couldnt come out until Friday, but since the parts are under warranty, I would have to pay for labor which would be upwards of $400. And the best part of all is LGs policy as he explained - After the problem is diagnosed, I would have to call LG and get an authorization number, they would have to mail this to me for confirmation, then the parts would have to be ordered, then I would have to get on the schedule to have the repairs made. I am therefore without a fridge for close to a month. Debating to chuck it or go back to Whirlpool or KitchenAid. NEVER AGAIN will LG enter this house!

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

I always thought LG was an awesome brand. Two year after purchasing my beautiful fridge it stops cooling. I now have lost all my food in freezer and fridge right before Christmas so it was packed and unfortunately the repair cannot be made till after Christmas and perhaps after the New Year. I am without fridge and freezer till parts come in.....When I called LG and spoke with someone about what was going on I was offered a 200 credit and I wasnt sure what that was all about but now I understand what is going on. I hardly think think that is compensation enough for food and time without a fridge. Not sure I will ever purchase LG again. Actually quite sure I wont.

This is my first LG. It is hands down the best machine I have used over 50 years. Its quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

We purchased our LG refrigerator on 09/02/10, the first call for repair was on 9/28/10. The problem was the light in the refrigerator being off. It was supposedly fixed. The next call for repair was 10/27/10 for the same problem. It was supposedly fixed again. For the record, it still goes out on occasion, we were told this is a problem with LG refrigerators. The next service call was 09/01/11. This time, the refrigerator was too warm, going up to 50 degrees. Thank God we still had our old fridge in the basement we could transfer our food to. The technician told us the cause was freezing up in the tube that transferred cold air from the freezer to the fridge. He thawed everything out, and it worked okay till recently. I called for repair again for the same problem. Thanks to our old Kenmore in the basement which kicks the LGs **. Thank heaven we purchased an extended warranty. When I called this last time, I complained to the person I was talking to, saying I think we deserve a new fridge, her reply was we can extend our warranty. Give me a break. Reading these other complaints, I dont think a new LG would solve our problems. We would just get a new set of headaches. Needless to say, I will never purchase an LG product again, and would never recommend them to anyone!

STAY AWAY. TERRIBLE CUSTOMER SERVICE AND THEY DONT CARE ABOUT PEOPLE. TALK ON On One like a computer, no feeling. This is so sad. You spend 5k on a fridge and 5 years later they dont care! So bad! Stay away from LG! Give your business to another company!

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

We purchased a LG front load washer about ten years ago and it has performed flawlessly. I did a good bit of research before buying this washing machine. I wanted a direct drive and not a belt driven machine so as to not have to worry about a belt wearing out. As far as the musky smell a lot of people complain about with front load machines, all you need to do is leave the door open a few inches so the moisture can evaporate and we have never had a problem. Our LG machine cleans our clothes very nicely and with the high speed spin our clothes come out with very little moisture in them.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

Purchased LG fridge model LFXC24726DLFXC24726D in July 2016. The FIRST FAILURE happened in July 2018. Ive had 10 appointments with LGs repair facility, and 7 have been cancelled by them. My fridge has been repaired 3 times, and STILL doesnt work properly. Ive lost food, been left without a fridge, and am flabbergasted that any company would let known defects off the factory floor, let alone ship them to consumers. It is criminal to sell these defective fridges and rely on repair techs to get the fridge to work...especially since their repair facility has such a lousy record of keeping appointments. I WILL NEVER BUY ANOTHER LG PRODUCT.

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135

When my wife and I purchased our LG washer and dryer from Best Buy in highland, Indiana, our sales rep informed us that installers could switch latch and hinge side of doors upon delivery. When our machines were delivered, installer was able to give us a left side hinge, as we desired on our dryer. However, we were informed that washer was not so adaptable. We would need to wait up to two weeks for the correct machine to be delivered. When I contacted Best Buy, they would accept no responsibility for their sales agent giving us incorrect information. After using machines as is for some time now, it is really inconvenient to use with left hinges on both machines. If you choose to ignore this message, you can bet we will never purchase any LG products, and we will not shop at Best Buy in the future. Thank you for your attention to this matter. If you are interested in discussing this annoying situation with me, my cell phone number is **.

After slightly less than 3 years my French Door Refrigerator suddenly could not get cold enough to safely refrigerate the food and safely keep foods frozen. The temperature in the refrigerator box hovered at about 40 and the freezer at around 32. The temperatures would not change even though I increased the coldness setting. A repairman from a reputable repair company and after testing and checking all of the different components he said the compressor was failing. He said that it was a common problem with the LG refrigerator. He said he had several compressor failures in them a year and that nearly all of them were less than 3 years old. The repair cost is more than it is worth. I am just going to buy a new brand. I also tried to contact LGs technicians to confirm the problem. They wanted $30 to discuss this with me since it was out of warranty.

We purchased our refrigerator in August 2016. In February 2019 it stopped freezing and cooling. I called LG and the customer service (800 243 0000) and was scheduled for a service call the following morning. Based on the description of the problem the customer service rep advised there would be no charge for the service call or repair. (She didnt advise why, I didnt ask because I was thrilled after reading the other horror stories on this site.) The technician, Bryan ** called me about 15 minutes after the call to confirm our appointment the following morning and ask me about the problem so that he could ensure he had what he needed on the truck to make the repair.The next morning Bryan called when he was on his way to my house. (Within the time window that was scheduled. Another thing that doesnt happen that often that people actually show up in the time frame they are supposed to.) He began working at 10AM and finished by just after 11AM. He would courteous and very competent in making the repair. It turned out to be a failed/faulty compressor which was replaced with a new one. I already loved the fridge, I am extremely pleased with the customer care by all three LG employees I worked with in this transaction. Thanks!!!

My LG is only 5 months old and I have had to call the repair company out once already to check why it is making a noise. When I called, they where telling me that I could fix it myself. I had to get mad and ask for a supervisor just to get them to send out someone. And now, it is doing it again. The fan in the freezer is plastic and when it gets an ice build up, it starts making a very loud noise. We paid over $3,000 for our new refrigerator. At the time, I had looked at all the reviews I could find and this one was supposed to be the best for what we wanted. I want something done to make this right. When you pay this much for something like this, you expect it to last you for a while.

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

In May 2016, we purchased an LG set of kitchen appliances through Costco. We have had nothing but trouble with all of these appliances. The most egregious is the refrigerator. The compressor failed in March, 2019 (note, the fridge was less than 3 years old). According to our user manual, the warranty for the compressor was for 5 years parts but we would have to pay for labor. We contacted the number in the booklet for warranty service using the number listed for using the Smart Diagnosis service. After a very long round-robin of talking to one person after another, I finally was put through to a Smart Diagnosis technician. After many attempts to use the smart phone smart diagnosis, the tech said that it wasnt working (no surprise there. Has it ever worked on any LG appliance?)I finally called a local servicer who sent out a technician. He diagnosed the failed compressor and said he would obtain the part for us per warranty but we would have to pay the labor ($855.00) ourselves as it was not covered under the warranty. The serviceman was very negative about LG and even suggested we would be better off just buying a new refrigerator from another manufacturer. We decided to repair this one so he ordered the part and said he would call when it was in.In the meantime, my husband is researching LG appliances and discovers that LG extended the warranty to include the compressor part AND the labor for the first 5 years of the appliance. We were never notified by LG that a change was made to the warranty. When the repairman called with the part, we had him go ahead and install it. We had been without a refrigerator for a week by that time.We then called LG to attempt to get the $855 back from LG that we paid for the labor. I thought this would be easy. HAH. It is now two months later. I have talked with many different people, sent documentation twice, and all I am told is the reimbursement is under review... Thank goodness we purchased the refrigerator through Costco because the Costco Concierge service has been a great help by contacting LG directly for me. So far, LG is stalling them as well. I will post again if I ever see my $855 again. In the meantime, please do yourself a favor and NEVER buy any LG appliance!!

This washer left flakes of filth on my clothes after less than a month of washing for a family of 2! Customer Service said to buy a product at Home Depot and run “tub clean”. I did this but the flakes come back every 2-3 weeks and I must run the tub clean cycle and use the product, then rewash my clothes! What a waste of time, money and water! After running tub clean, the tub still needs to be wiped out. At 5’1” I cannot reach the bottom of the tub. I use a step stool which throws off my center of gravity. I also fear that the pressure on my ribs may fracture them...I am 69 and have osteoporosis. I wish I’d never bought this washer.

I am updating my review to state that I contacted LG by email thru their website, asking if there are any snap in times to utilize the bottom rack more efficiently and keep smaller items from falling through. I have not received any response from LG, and on reading similar reviews on the other brands I had contemplated, I would just be costing myself more money for the same issues, plus another installation fee since. At least I purchased this dishwasher on a good sale. Sadly I concede and no longer will enjoy the challenge of easily cramming three days of dishes and miscellaneous items into my dishwasher.

I love this machine. It is perfect in every way. It has all the cycles, gets my clothes clean and has a signal when its done. It also has a huge capacity, and handles blankets and dogbeds, no problem.

I have worked on LG washers front loads. When I order a motor it is different than the original motor. All it needs is a hall sensor. They decided to change everything. So I do not recommend ever buying an lg washer.

Model# LMX25964ST100, Serial# 008KRUC00694. I cannot get a repair technician or any replacement through manufacturer warranty. I bought it in 11-20-2010 and the freezer or ice make dont work but it runs constantly. So I have unplugged it after 6 days of straight running because I was afraid it would get too hot and catch on fire. Can someone tell me what I have to do to get it back since it has not been fixed and run so much? It is a Double-Door LG refrigerator and I have talked to LG customer service for a whole week and still cant get nothing done. I even contacted Home Depot where I bought it and an extended warranty, but they can do nothing because it is still under manufacturer warranty. Needless to say, I probably will never buy another LG product but I would like mine replaced or refunded for it!

While we were impressed with this refrigerator with its Converta drawer and smart styling inside and out, we have been nothing but disappointed in the quality of this product. Extremely disappointed in the product and the customer service. We purchased this fridge in April/11 and it was delivered in June/11. In July/11, the Converta drawer stopped working and as the fridge was under store warranty. It was replaced with a second fridge same model, in Sept/11. Two weeks after delivery, the freezer drawer on this fridge malfunctioned causing it to open and immediately close without remaining open to remove food items. (Freezer drawer opens when a button is pushed). This fridge was returned and in Oct/11, we received our third fridge of this model. Since Oct/11, this fridge is awaiting its fourth compressor, in 2.5 years. We have been without a fully functioning fridge for most of the lifespan of this fridge. Repair people are unfamiliar with the technology in this fridge, however according to the Sears technicians in conjunction with the LG technicians this fridge is repairable. My question is why does this this fridge always require a compressor annually? Fortunately we purchased an extended warranty on this appliance because I am told the replacement cost of the compressor is approximately $1000.00 plus applicable charges, tax, labor, etc. I regret this purchase immensely mostly because when the warranty expires in 1.5 years, this fridge will be in a landfill site somewhere, sadly.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

We purchased a new LG French Door refrigerator on 02/09/2017 from RC Willy in Rocklin, California. Since that time, we have had a new compressor replaced twice and are now waiting for another service call. During our last compressor replacement on 02/03/2020, the service technician asked us why are you having this replaced since its just going to break again? He said this is a continuing problem and will never be reliable/fixed. Well, its happened again and we are now waiting for another service appointment. Interesting, though, that when my husband mentioned to the LG service representative what our last service technician had said, we now have a different company coming and we live in a smaller community.When we called the LG phone number at 800/243-000, they stressed the Covid-19 situation and keeping their employees safe. What about their customers who are staying home with now rotted food? Because of the three failed compressors, we have lost a large amount of food equalling $$$$. When we asked about LG replacing our unit with a new unit that will keep our food cold, we were told that they can only send out a service technician and have it repaired (again and again and again). Run, dont walk, away from LG REFRIGERATORS!!!

We have had the washer and dryer several years. Both units give the worse performance of any washer - dryer combo we have ever owned. The washer has three issues; one, it does not get the clothes clean; two, if you run a load with bleach you have to run an empty load to clean all of the bleach out; three, after every wash you must wipe the door ring out to prevent any odor. The dryer has two issues; one, it does not dry clothes well; two, More lint goes outside than the lint screen catches (we had representative over to look at it and he stated that this is just the way it is with the new dryers). The Customer support responses treat us like children when we get a response. Bottom line, we despise the units and do not recommend to any of our friends.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

I bought the LG Model DLEX3370W in May 2019. Exactly 2 years later the dryer died. The circuit board died and it will not power on. I went to a local repair/refurbished shop and asked them if it was possible to repair the dryer. They told me it would cost the same amount to repair the dryer as replacing it. The dryer works very well when it has power but after about a year we noticed it would intermittently not power on. In most cases we would unplug it and plug it back in and it worked. This last time it is completely dead.

I purchased an LG dishwasher in 2018 and loved the concept. A third rack on the top and a large silverware basket on the lower bottom rack with plenty of room for dishes. In late 2020 I started experiencing times that it would stop running in mid cycle and as time went on it became more and more frequent and more difficult to restart. I had a technician come to look at it which cost $96.00 and was told it was a circuit board problem which would cost over $400.00 to replace. I was informed this was very common in LG and once that was fixed it was also very common for some other problem to occur. He advised purchasing another dishwasher.

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

LG - LRE6321ST glass top stove. We purchased all our LG appliances from Brick on March 07, 2013. Yesterday we noticed that its numerical pad which also control the oven/clock setting is not working. We even reset the stove by turning off/on the circuit breakers & unplugging from the wall. Does anybody knows how to make it work as its now out of warranty?

I purchased an LG microwave (model no. LMA1180ST) from Best Buy on April 13th, 2011. In December the microwave started making a noise like a fog horn and smelled of burning wires. When I contacted LG they were anything but helpful. I was told to mail my original receipt to them and purchase a new LG microwave. I was to then send them the new receipt and produce an ISBN number from the box and at that point they would honor their warranty and send me my $89.99. This microwave could have started a fire in my home. LGs policy of making a consumer wait for the warranty to be honored approximately 3 months is unacceptable as well as it is unacceptable that their product did not last a year.