Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

I purchased a smooth top of range with the blue oven with easy clean. Ive never been happy with easy clean. It doesnt work at all. The oven still has to be scrubbed. And now after only a year and a half, the oven is not working correctly. And of course, its out of warranty. Smelled like burning wires when I turned it on. It does heat up but it takes over 40 minutes to reach 400 degrees. And Im sure itll be several hundred to fix.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

The refrigerator was everything I wanted, french doors and bottom freezer, but after a year or so the ice maker started to act up and instead of cubes, it was more like clumps of ice. This has been very frustrating.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

I am extremely discouraged at the quality of my LG refrigerator I purchased from Home Depot. It is almost 5 years old and the compressor has gone twice in the last month! I was told the Chinese admitted to buying poor quality compressors. My warranty runs out in September and I don’t expect the latest part to last a month. I paid $3000 thinking I was getting a great refrigerator and am letting you know this will be my last purchase for LG products! Sad service from LG!

We bought our LG dishwasher just a year ago and of course right after the warranty is up the dishwasher fails. As a family of 5 we dont have the money to buy a new dishwasher again or fix. You would think after paying a large amount of money for a product it would last more than a year. Very displeased and unsatisfied. Will not buy LG again.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

The cast aluminum spider connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people dont. Other than the spider connector, the machine has been fine.

We have a 3 1/2 year old LG refrigerator (French door, door in door) that we had installed in our new house. While I love the features, the repairs have been a nightmare. We are currently on our 4th compressor. Each time we have been 1-3 weeks without a refrigerator. We ended up having to buy a little one to get us through.With the installation of the last compressor, our warrantly was extended. The current compressor is supposed to be one of the “new improved” ones. After about 6 months, we lost cooling in the refrigerator and freezer. Part of our meat defrosted (we took pictures). The ice melted in the ice machine. There was no sound coming from the compressor for about a day. Then it started working again. 2 1/2 days later, we had ice. We called repair and it was going to take a week for “their” repairman to even make the first visit. This company had terrible reviews and no way to contact them. We asked to be changed to another certified repair company. We waited 5 days for them. When they inspected the refrigerator, since it had started working again, they could not find anything wrong with it other than high pressure in a line and told us we had to pay the bill. So now we are still on compressor 4 (5 would kick in the lemon law), it stops working when it pleases, fails to consistently keep our refrigerator/freezer compartment at the selected temperature (can be off by 10 degrees), and because the problem is intermittent, we have to pay for the repairman to come if it starts working again before they get there. Love the LG features but will never have another LG refrigerator.

My LG refrigerator is 5 months old and has stop cooling completely. When I called they told me that there were no techs available and the scheduling department would contact me within three to five days. When they finally called back, they left a message with the repair company info saying theyd call to set up an appointment. LGs chosen company never called, I had to called them! Once I took off of work the repairman, said the unit needed to be replace. When of course LG disagreed, and now they want to send another tech out? Its already been 9 days without a refrigerator. I totally agree with the other complaints, and will go on every outlet to complain and warn consumers against purchasing their products.

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) Its been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesnt mind me using their oven to cook my meals.

I bought a new LG Refrigerator in May 2018. Within a month, I started having issues with the refrigerator. It started making a very loud noise & had cooling issues. I called LG customer service, as it was under a manufacturers warranty. For last 2.5 months, LG could not even repair the refrigerator or provide a replacement. Highly unprofessional customer service, as the updated provided by them changes every week. Considering my experience, I will never buy LG products.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

What a disappointment!! A few years back my husband and I purchased new LG appliances for the kitchen and also a washer and dryer - all LG products. Paid a PREMIUM price - all the bells and whistles. From day one there has been nothing but headaches with every item we purchased. From the interior finish in the oven flaking (LG and Home Depot would do NOTHING to help us. We had to purchase new range!!), to the microwave falling apart, the drying faulting out and now this horrible washing machine!! Between the mold this machine creates (yes, I leave everything open and wipe it down after each load), not always working correctly (gets confused...) now the drain motor needs to be replaced which has been estimated at $300 parts and labor!!! This is ridiculous!!! What a piece of junk and SHAME on LG and HOME DEPOT for not producing/selling reputable products and standing behind those products!! As you all know, these items are not cheap!

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

I have had my LG range for a week and used the oven approx 4 times. I pre-heated the oven to 350 and the interior glass shattered. LG has not committed to how they intend to address this problem. They certainly are not offering to replace my week old purchase!

We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have discontinued the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error button in a continuous shortage stage since about March 2020.This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

LG Washer WTS5070CW - 1) Extensive rust around bleach entry port. Per LG cosmetic very common complaint. Washer was 14 months old. 2) Residual bleach from previous loads ruins clothes in next load. 3) Not a true high capacity washer. Shakes violently. Drum had to be replaced after damage from violent shaking. I have read many reviews. Problems 1 & 3 are common. LG top loader washers are LEMONS. $649.00 wasted!

I have just ordered a replacement lint filter for the second time since I’ve had my LG dryer. The top right corner lifts up and attaches to tops, strings, other clothing and rips them and destroys them completely. I’ve tried to ignore it on occasion until my kids start complaining about their clothes as well. I wish we could get compensated for the amount of money we’ve lost in having to replace items. I hope my next order for my replacement lint filter comes soon.

We bought new LG 13 kg washer. Its damaging clothes to tear and so far 30 clothes damaged, we send pictures but idiots dont shows interest to solve problems completely. They send technician and says its perfect as it not live issue. Trying to charge 200$ to fix instead its in warranty. LG you cheap on your service, Samsung is better.

I have only owned it for two years but Im very happy... it was a gift so I did not have an opportunity to shop for it. But I believe in the integrity of the LG brand over some of the other offerings. I have been happy with the design of the stainless steel unit and how it blends in to my kitchen with other stainless steel appliances. I enjoyed the design of the refrigerator freezer and its many compliments. The deli drawer perfect for small items like yogurt containers and cheese and deli. Had to rearrange the shelving to allow for taller items like milk, juice, ice tea etc. though. I would also improve the freezer compartments with additional shelving.

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

Purchased our LG microwave about 10 months ago to replace a GE dinosaur. The LG is sleek looking, powerful, loaded with easy features and most importantly, quiet and the alert when its ready is almost pleasant.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

I had friends and relatives who spoke quite highly of LG. And because I trust their judgment, I decided to heed their recommendation. And Im so very glad that I did, because my experience with LG has been nothing short of wonderful so far. Spacious freezer, sleek design, compact, portable and ease of use is off the charts. Indeed, most of the features are satisfactory and I can think of few, if any, that arent. Though the bottom shelves are somewhat small for my liking. Theres too little room to store all of the cheeses, cold cuts, etc. That we consume as a family. But thats obviously a very small inconvenience.

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

I have owned the LG Inverter direct drive washer and dryer for approx 3 years. I have absolutely hated the washer from almost day 1. The dryer works great no problems. The washer on the other hand I cannot stand. My clothes come out dirtier at times then when they go in at times staining clothes, clothes DO NOT come out clearly not clean. White I have to over bleach and sometimes wrecking the clothes and put them on extra long soaking cycle. I cannot express how much I hate this washer. I would rather go to the laundromat except for the convenience. I wish I would of read the reviews before purchasing. Im glad to see Im not the only one with the same problem - I was beginning to think It was me. When I complained to my husband he just looked at me like I was out of my mind. I washed my bedding this week and put the (clean) or was suppose to be clean back on the bed I pointed how disgusting sheets looked worse than before they were washed. Please save yourself the hassle and HEADACHE - DO NOT PURCHASE the LG TOP LOAD WASHER.

We purchased an LG high-efficiency washer several years ago and have had the same problems described by others. The washing machine smells of mildew often and I tried to control it by running empty cycles with bleach and also empty baking soda loads. The baking soda sometimes does not completely come out of the detergent drawer and we then have to do another rinse cycle. Another problem is it stains on our clothes. They appear randomly and we are unable to remove them. It has been very expensive and time-consuming to run extra empty loads to try and keep the washer clean, get rid of the smell and hopefully get rid of whatever is causing the stains. The biggest expense for us has been the ruined clothes. This is a never-ending problem and the only solution is purchasing a new washer that works properly! This LG has been an incredible money pit and disappointment!

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

The LFX25973D/00 FRENCH DOOR refrigerator obviously has problems with its linear compressor. Almost every person who bought one of these, has the problem that it stops cooling after 2 years. I have read this over and over and over and over. If you replace the compressor-it breaks again in 2 years. It is ridiculous that I read reviews saying this is a great product when a class action lawsuit was opened up over this defect? Why can’t LG in S Korea manufacture a replacement compressor that isnt defective so everyone with this product can just put the new compressor in and everything is good? Instead 10’s of 1000’s of these are being left at city dumps. WHAT A WASTE. :-( It is very indicative of what type of company LG is when they do absolutely nothing about it and keep selling the product anyway. I will never ever buy an LG product ever again and I will tell every person I can to do the same.

It is not my overall first choice and I prefer other brands over it. I have not owned an LG in a long time. It met my initial expectations but I was not overly impressed or surprised but how well it performed, etc. It was very large and made of stainless steel and had wired shelving inside with different compartments for veggies and fruit and an attached freezer on top. I did not like the wired shelving units and the handles on both the top and bottom were easily unattachable which made opening and closing it difficult. I also did not like the color but that is more for aesthetic purposes.

It has almost too many settings to make it user friendly. The moldy smell does not exist like it did with my Whirlpool front loader. It washes very quietly as long as you evenly load it. The dryer is much more complicated to use.

The LG-WM3997HWA washers drain system is bad and the dryer doesnt dry! I spoke to a couple of LGs support people and the first one sent out a repair person because the machine doesnt dry. The repair person found nothing wrong. I called again because the machine still didnt dry and LG was again going to send out a repair person... I then called the repair person and he said these machines never dry and that if he came again, he would just check the specs and the specs were correct. So I called LGs support people again and this time the lady told me that the machine only dries to 90%. In point of fact, it doesnt really dry. I tried it using half the wash load and I think that after hours of drying, it was wetter than when it first came out of the wash. I now have to buy a dryer. I have been trying to dispute this with Goedekers the company that I purchased this machine from, but their policy is once its delivered, its yours.It makes no sense to me at all that they sell a washer/dryer that doesnt dry. I have used these kinds of machines in Japan and they work perfectly. It does take hours, but the wash comes out dry at the end and you dont have to remove half the wash to get it that way. Also your design for the machines drainage is horrible. To have the water drain out so close to the floor makes no sense. I used a flat tray to catch the water, but it is virtually impossible to control the flow and most of the time, it makes a mess. This is probably the worst appliance that I have ever bought. At this point, I now have to buy a dryer to put on top of the machine because the reason I bought it in the first place is because my laundry room is tiny. The point is that they should not be selling this machine and the public should be warned not to buy it.

I have a 2 year old LG French door, bottom freezer LG stainless steel refrigerator. The refrigerator portion has stopped working. I have contacted 3 appliance repair companies that are LG certified. The air duct assembly that pushes the air to the refrigerator from the freezer is not available through LG. It is stating a 3 month back order. Appliance repair advisers stated that most often LG just discontinues parts if they have been on back order for a period of time. I have a 2 year old $2000 refrigerator that LG is unable to service. Every repairman that I have spoke to has stated never to buy from this company as they do not back their products or provide parts for repairs that are accessible in a timely manner. WARNING!!! DO NOT BUY LG APPLIANCES. They are unable to provide adequate service and repair. SAVE YOURSELF $1000S OF DOLLARS. BUY AMERICAN.

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I’m not looking for big bucks. I just want a reliable, sanitary clean washer.

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

BEWARE! Just bought the newest electric LG range and I was deceived by the EASY CLEAN feature! This does nothing! No self cleaning feature on an expensive oven! What a joke! I tried to clean hard cooked on food and where I scrubbed it actually damaged the enamel on the bottom. Would never had bought oven if I had known there was not self-clean. I have bought LG before and it always had a self clean. I will never buy another LG without the self cleaning feature. They should advertise better and let consumers know there is no SELF-CLEANING ON THIS OVEN!

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

I have purchased an LG double door refrigerator about 2 years ago in 2010. Even not the full 2 years have passed, it has started giving cooling problem. Before two months ago I had made a complaint, though the technician has contacted me and visited my house within 48 hours. He said that it requires changing the gas pipe and refilling the gas and that could not be possibly done at home. The product will go to workshop of the company and after that, they have taken approximately a month just by saying the transport man is not there, so we are unable to meet your complaint. I have made calls for a hundred times to them. After it came from workshop, not even 25 days have passed, it has started giving the same problem. At this time when I had made a complaint, they are unable to say again if it is chargeable or not, no proper feedback. I am feeling like I have done a major mistake by purchasing an LG product.

LG WaveForce TrueBalance anti-vibration system Model #WT5101HV, Product Code #T1309ADFH6.ASSEEUS. Bought washer & matching dryer 11/27/2010 with 5 year extra warranty on both. Three years of hell! Large-capacity washer that simply WILL NOT BALANCE, but will instead of sounding a buzzer that it is OFF BALANCE, will just restart the countdown timer as it REFILLS with WATER and starts the rinse cycle... again and again and again. Found out the hard way one time 5 hours later that it was still restarting the rinse cycle because it could not balance itself, yet it had never once sounded with the buzzer. Yes, the buzzer can work on occasion, but the load has to be very off balance.When I first got it and the countdown timer reset and the rinse cycle started again, I mistook that it was just part of the machines normal operation, but there is nothing normal for the waste of water and the amount of time I spend standing in front of the washer trying to catch it before it resets AND the amount of time I spend rearranging the load to try and balance it in the tub to the machine balance sensors satisfaction... up to 30 minutes at a time moving heavy wet clothes around or removing them by hand to place one on this side and one on that side... endless aggravation. Even if I use the lowest spin and step it up to the highest spin, it will not balance. If you dont use the highest spin cycle (or step up from low to high) it takes nearly 2 hours to dry clothes on the 2nd highest spin cycle.The factory recall notice that I received was merely an insult to the problem because it does not address the ACTUAL issue -- which is that it will not balance. Instead, the recall wants to tell me not to wash raincoats or such nonsensical how to or not to use the machine properly. It will not balance with: ONLY pants or ONLY shirts or ONLY towels or ONLY pajamas. The bigger the load in this large-capacity washer, the bigger the balance problem. If I wash a tiny load like socks, it might actually finish the load all by itself once-in-a-while, but why have a LARGE-CAPACITY washer if it is useless? If you mix shirts and pants, be prepared to untangle the biggest wet knots you have ever seen! I stopped using the low-water features a long time ago when my clothes did not clean properly, so I now use the Bulky/Bedding setting, which fills the tub with water. When I used the low-water features, the balance problem was exactly the same. I always keep the door open when not in use, so it does not stink itself up and requires special tub cleaning. I have only had to clean it once. Since the normal way this company has responded to the myriad of consumer complaints is even more impossible than dealing with the product, I see no reason to play their game of endless service calls when NO SERVICEMAN CAN POSSIBLY REDESIGN A FLAWED APPLIANCE. I have not heard of any service call fixing this models problems. I bought a 5-year service policy with 2 years left. This machines design is a lemon, so where is the companys restitution to us consumers? I dont want the upgraded software because it takes away wash settings and spin RPMs that I bought in the first place. A recall that is stone-cold useless and removes some original wash (gentle) and spin (extra high) variations is their restitution, so consumer take heed.

ALL appliances purchased June - Aug 2020 (they arrived at different times). I INSISTED on getting LG appliances, as I had only known them to be a superior product. BOY was I shocked at the horrible product they have become. Our new appliances were purchased all at once. Our washer was defective from the first day and had to be replaced, our new fridge is making strange sounds and needs to be repaired (I suspect it is the compressor), and our dishwasher refuses to latch closed on a regular basis. The reviews I read now are horrible and it sickens me that I saved for years to buy new appliances that are in my opinion, garbage. As far as LG goes, run away as hard and as fast as you can! Ps: their customer service in regards to the repairs were very rude in spite of my being polite. One young guy actually hung up on me after I had to call three times for a response! HORRIBLE product, HORRIBLE service...

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

This is a dream come true. Both the air filters and water filters are easy to replace. It has several drawers both in the refrigerator part and the freezer part. It is easy to remove refrigerator drawers to clean. The shelves are adjustable. The shelving inside the door has doors on both the inside and outside. You can open just the door shelf to save cold air. It has an alarm that tells me if the door is open too long. The only drawback is it is oversized. It sticks out further than my cupboards.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

The worst dishwasher ever! I have had a 20-year-old cheap dishwashers leave my dishes sparkling clean. This thing ($699.00) left coffee rings and dull film on dishes. Yes, I do rinse dishes before I run the dishwasher and the cycle time length is very long! Just replaced it with a Maytag. Hope to have better results! The installer is here right now.

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

When we purchased the WT5101HW Washing machine we did so because my Maytag Neptune machine (Which contributed to Maytag going bankrupt) had to be replaced. I had thought LG would be a great experience, I was wrong. Initially the machine worked well and was efficient as expected, however that did not last. My wife noted that the clothes would smell musty and the machine took a long time to finish. We cleaned the machine monthly and left the lid up when not in use and put up with the lackluster performance. Last year things became decidedly worse when frequent UE errors began to appear and the machine would fill with water to almost the top. When I contacted LG an appointment was set for a technician to repair the machine. The first visit was a software update. No effect. The 2nd visit the Stator Assembly and Rotor Assembly were replaced. No effect. The third visit the Housing Assembly, Clutch Coupling, Stator Assembly, Rotor Assembly and Pulsator Assembly were replaced. Issues persists.The fourth visit the PCB Assembly, Display was replaced at which point the service rep indicated that just about everything replaceable was replaced. The machine appeared to work ok for a short while, however still using excess quantities of water and sounding like a helicopter landing when in spin cycle. The UE errors persist. We lived with this a while and then my wife mentioned our water bill has about tripled ever since the repairs. On contacting LG again I was told they would be happy to send at our cost a service technician and that the machine was now too far out of warranty for any other recourse. The original issue was never resolved and persists.I can no longer in good conscience recommend any LG Washing Machine. I have multiple short videos on my phone of the machine filling with water in attempt to balance and with the UE flashing in the background. There is no True balance as advertised and if high efficiency means using more water and being prone to developing black mold then the machine is highly efficient, just not in cleaning, conserving water or energy.

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

I bought this LG 5-Burner Gas Stove about 4 years ago. The actual stove works great! But, unfortunately, LG really messed up when they designed the plastic knobs. Not only are they cheap and the inside of the knob breaks, they are very dangerous. If you keep the bottom stove open while you are cooking the plastic knobs melt. Whats even worse, is the knobs cost a minimum of $25 each to replace and the knobs havent even been upgraded to metal. I have other LG products and like them but, if they dont change the knobs, I will never buy an LG stove again.

Wow my fridge isn’t even 2 years old and it’s broken! I have called customer support and twice now techs they were supposed to send out have no showed on me! Its been 2 weeks and my fridge isn’t fixed!

The linear compressors in these refrigerators are junk. They are so bad that there is a class action lawsuit against LG: **. LG also makes some of the Kenmore refrigerators. I have a four year old Kenmore refrigerator that cost me $1,600 that is now an expensive paperweight. Stay away from LG and Kenmore refrigerators!

Faulty Refrigerator lsrc2925tt - Ice maker started going bad. Was not producing ice properly. Shortly afterwards, a big puddle of water appeared from freezer. Refrigerator went completely out. Called Home warranty company. They have not been wanting to assist me. Accusing me of being the problem and not taking care of the appliance correctly. Luckily, I found a comment on here from Jack ** of TN. He experienced the same problem. Water in the circuit board of the unit. Also called LG and advised. Sent them documentation and this website as well. Looking into legal representation for resolution. Have been without Refrigerator for nearly two weeks.

Back in 2012, I purchased $8000 worth of LG appliances for my kitchen and laundry. Long story short I have replaced the dishwasher, it could not be repaired. In September of this year, the microwave exhaust had a mind of its own. It would come on and off by itself. To use the it I would plug it in and unplug it. The part to repair it was more than half the price of a new one. In September I purchased the model LMH2235ST. A short time later the exhaust fan stopped working. I called customer service more than a dozen times. They gave me a case number and said they will call when to set up a date to come and repair. After many calls to them they kept saying they would expedite it. I have heard that several times more. I have asked them to send another to my home with a return label, but they said they could not do that. I called customer service just now December first, now I dont even get to speak to anyone, the recording says to go online. So thank you LG for nothing!!

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

I like the way the ice maker is in the door and picks up no taste or odor and a two drawer freezer. It has a lot of storage in the drawers. Ice and water dispenser takes tall stainless cups. Tells you when filters need changing.

My LG refrigerator has shown weird behaviors and lately ER CO on display and shortly stopped making ice. The biggest problem is that the LG service team have no idea of how to fix it and now after 6.5 months of 5 visits and over 12 hrs of phone calls, they have GIVEN UP asking me to buy another fridge. Here are the clear problems with LG tech - a) Tech is under skilled - Over the 5 visits, the technicians came up with different diagnosis. b) No follow ups - There were no follow-ups (I repeat no follow-up) from LG on the next steps after the tech shared the diagnosis info. c) No handover within their teams - Every time when I called their customer care, I spoke to a new person and I had to repeat the whole story again and was provided with new (and may times repeated) steps to follow. d) Tier 2 drops the ball - Very good on the phone, but once off the phone, no easy way to catch. e) Only escalations work - I took to the social media, only when I got their attention and someone senior started looking into the problem and whole history of correspondence.f) No outcome - But in spite of engagement from seniors, the problem remained unresolved and finally they gave up asking me to buy a new fridge.I lost 3 working days to attend the technician visit and over 12 hrs of office time on phone. Total $ equivalent of this time loss is over $5000. Highly recommend avoiding LG appliances.

We have had a LG DLEX3001W Ultra Capacity Dryer and a WM3001HWA Ultra Washer for the past 4 years. Unlike the Wash Machine which is another story the Dryer has been a pretty decent appliance overall. We have although have had one consistent annoying issue that we have been experiencing and it is clothes being wet or very damp after a drying cycle. We did the normal cleaning of the lint filter and what we could visibly clean out of the lint filter cavity. Eventually this method of cleaning was no longer fixing the problem. I will note that we have a very short vent run to the outside which is always checked and is clean. So what we did was remove the lint screen and then took our vacuum cleaner with a small crevice attachment and cleaned out the lower lint cavity. We then reversed our vacuum hose to the blow side and placed the attachment into the lint cavity and wrapped it with a towel to prevent air leakage and then proceeded to blow air into the lint cavity. To our surprise there was quite a bit of lint that was forced through to the outside vent that we could not see in the lint cavity. From what we can figure it appears lint can become stuck along the exit path in the dryer and needs to be forced out. Once we cleaned out the lint cavity to the outside drying returned to normal. Hope this helps and prevents an unnecessary repair call and charges. It would be nice if Lg would add some information on this issue through their website to assist consumers.

We bought an LG Front loading washer and dryer from Sears about 1 1/2 years ago. We immediately encountered sporadic occurrences of what looks like oil streaks from the washer. We called Sears and they sent someone out, who replaced the tub and some other items, and also told us to use a different kind of detergent. A few months and a few ruined items of clothing later, we called Sears again and they sent someone out who replaced a bunch of stuff again. They then sold us an extended warranty on the washer. We thought Sears sold it to us, but it turns out we bought it from LG. So the problem has continued and weve called LG, who is telling us that our complaint doesnt fall under the terms of the warranty, that we are complaining about cosmetic outcomes of the laundry. Crazy us, expecting a brand new washer to clean our clothes and not leave grease streaks. They have been horrible to work with. They are offering to refund the warranty which, of course, allows them to walk away from us completely. I guess well need to try and get Sears back involved, as technically we brought this to their attention under the original warranty, and it never was resolved. If you are considering buying LG, I hope you have better luck than weve had. I will never buy another product that says LG on it.

LG top load washer WT1201C - This clothing washer has one major flaw. If working properly it automatically balances the load. If it detects that the load is not balanced it will automatically rebalance it before completing the cycle. However, it frequently is unable to do this, requiring the operator to remove all the items and replace them in the washer. This often happens more than once during the cycle. If you are not constantly monitoring its operation you may check after the amount of time for the load has elapsed to find that it never completed its cycle. I would not recommend this product for this reason. I would never buy this again.

LG needs to stand behind their product or go out of business. The BBB needs to step in and deal with this MAJOR issues especially with their refrigerators! I would personally like to take mine back to their MAIN OFFICE and do what the lady in the old Discount Tire Commercial DID!!! I wouldnt recommend to ANYONE to purchase an LG Product PERIOD.

We purchased our LG side-by-side white refrigerator Model # LSC27931SW in 2009 from the Home Depot with the 4-year warranty. The edge area directly under the plastic water dispenser shelf on the front of the refrigerator is rusting. This sticks out like a sore thumb! We called Home Depot and were advised to call LG because cosmetic things werent covered under the 4-year warranty. We called LG and they said we had to take pictures and fill out a form, which they emailed to us. We couldnt upload the pictures so we will call LG to see if we can fax them instead. I dont know the quality of the electrostatic painting they use but its awful. I dont expect anything to be rectified from them. Never in our lives have we had any problems with paint on any refrigerator! Do not buy LG. The ice maker also jams but we live with that. At least, it hasnt broken down. It is junk - pure junk.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

I bought this three years ago after doing a lot of research. I never thought I would need to buy more of a warranty for this unit. Two people and basic regular use it’s not working anymore. I lost all the food in my freezer and likely the fridge. I’ve checked under the unit and checked the coils and the fan is blowing and the air coming out is really not cold. My freezer is approx 40 degrees. Really sucks to spend so much and have nothing three years later. My last was an Amana and lasted a long time! So disappointed????

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

I purchased my LG Range in the hopes LG products would live up to the hype! In fact I bought all LG appliances. To my disappointment only the washer and dryer have lived up to my expectations. Anyways on to the range. My range was purchase in 2009 and the knobs became loose and wobbly by 2011. However, I kept using them until they completely broke off. After speaking with customer service and explaining the defect they reluctantly sent me out a brand new supposedly updated model of the knobs with the defect fix... WRONG!Fast forward to 2016 present day my knobs are loose, wobbly, and a couple have broken off. I called customer service and they tell me because they already sent out the updated knobs in 2014 they could no longer replace them. I explained it was a manufacturers defect and the knobs they sent out were the same defective knobs. The rep transferred me to Executive Services Corporate Office where I spoke to Jewel. She was very rude and short with me, continually stating Its our policy that we cant send out any more knobs and gave me the parts ordering department so I could pay for a set myself. She even went as far to blame me for the broken knobs saying that maybe I was using the oven wrong and she doesnt live in my house so she cant verify that Im telling the truth that the knobs are defective.She was cold and had no interest in hearing my side of the story. Basically she told me I need to eat the $150 cost of replacing the knobs every two years! Which clearly exceeds the cost of the range! She even hung up on me because I asked her questions she refused to answer because she knew it would expose LG as a fraudulent company that doesnt stand behind their product. I called back and spoke with Erica who was very nice and said she would forward the complaint. For now it looks like Ill have to eat the cost of the new set and repair the factory defect with a fix I found on YouTube which involves fitting a brass tube over the knob post. I hope we can win this battle against LG! Clearly the knob design is very poor engineering on LGs part or just too cheap to use aluminium instead of chrome plated plastic!

Our LG microwave was manufactured in Feb 2013. We purchased and installed it in April of 2013. Power Board failed in 2014 just out of warranty. Like previous writers, charged a service fee and replacement part fee. One year later (2015) power board failed. The service people were good but the LG product is bad. We will not purchase another LG Microwave.

Bought a Top Load Washer from ABC Warehouse and the lid and basket is damage. LG refused to have the basket replace again. Bill and Rods end up replacing and did damage to the unit. I would like to sue LG. Dont treat people like crap. Got charge for $68.00 which I not paying. Dont feel I owe this money when there a year warranty on this machine. I want my money back and will never buy LG again. The people in the executive department a joke. If someone from here can help me please.

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

My LG refrigerator was purchased in 2015 and stopped cooling in the end of May. I have a home warranty service. Hence, I called them to come check out. They evaluated the unit and concluded it was a very common cooling issue with LG refrigerators. They ordered the parts from LG as the refrigerator is still under warranty. It’s been almost one months since the parts were ordered. Yet we still haven’t heard back from LG the estimated arrival time of parts. The LG’s response was the parts were out of stock. It’s been extremely frustrating experience with LG. If there is an option not to give any star, LG deserves 0!!!!

This dishwasher was the first LG appliance I ever purchased. I've had it for many years and it's still running great. It has wonderful features like "delicate" cycle (for China) and adjustable racks - both for height and for items you might have to put into them. Even the flatware basket is well designed.

I have had my top loading machine for 4 months... 2 of those months my machine has been out of commission. The agitator plate comes off completely!!! The machine stops. After 3.5 weeks of trying to get a repair person out (since LG has the absolute hands down worst customer service on planet earth... And they are located in the Philippines and are difficult to work with). Finally the repair person comes out and glues, yes glues the agitator back in place. We wait 2 days for the glue to set. Then do 2 loads and the thing flies off again!!! Now the next repair person tells me they have to order a new transmission!! WTF??! I am marching into Sears today to demand a new machine. Buy anything at all, but do not purchase an LG product. Disgraceful company on all accounts!!!

Love everything about my large capacity LG washer, except when washing my husbands iron hose work pants. They are super heavy and even on heavy duty cycle, it doesnt spin them out well. This was the only problem I have had with the LG brand.

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.

We purchased the LG EcoHybrid dryer a few years ago. The heat pump feature stopped working a few months after we bought it and no one around will fix it. The dryer now constantly has a flow sense warning. We cleaned the dryer exhaust and still the warning. I see a lot of lint in the dryer itself but have no way to clean it except taking the entire thing apart.

I bought a brand new LG refrigerator LFXS30766D in May 2015. Last month it did not make any cool air, as the result all my foods end up in the garbage can. I called LG, they dispatched a technician first time for diagnostic. Then the tech came back the second time with a new compressor. They charged me about $400 plus for part and labor. Well, the refrigerator then was running fine for about three weeks. After that the compressor made some noise. I had to unplugged it a few times with a hope making differences. At last the noise finally gone but there is a new problem starting last 2 weeks. The cooling issue came back. The freezer at the bottom is cool about 36F, and the fridge on top is warm. I found out the vapor fan stopped working. I went online to check on LG spare part to replace the fan myself so I can save money. But I am very disappointed after the fact that the vapor fan kit costs around $200 - $300 for the whole assembly kit. What a rip off!!! I spent more than $2000 to purchased this LG refrigerator; and I really believe this is a piece of junk. I dont know how LG is still in business, and why LG does not care their customers at all. All they care is about themselves, selling fancy looking product that not last more than 3 years, then selling spare parts at unbelievable high prices. I will not buy LG products and no more...

Our refrigerator was purchased about 8 months ago. Its been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

I purchased my new LG washer and dryer in Sept. of 2016. Several months later we noticed the dryer not heating well. It would not even dry a load in 2 hours. I got use to hanging the clothes, and put towels outside to dry. I had to call LG service 3 different times over a 5 month period. They did everything to avoid sending a repairman over. All they would do was tell me to try something different each time. 1) dont use energy saver 2) lint in dryer 3) coil on back of dryer was too long. Last week I spent over 45 minutes on the phone demanding a repairman. FINALLY one came out. It was the heating element. It was not working. This type of service is unacceptable. This may be a great product. We were just unlucky to receive a defect. Customers are not to be treated as though we are idiots.

I purchased a beautiful French door refrigerator (Model LFXC24796S) from the Home Depot in November 2017, by September 2018, the compressor has already gone out on this fridge. I purchased the extended warranty through Home Depot and the soonest they could send someone out was three days later to look at it. I was told parts had to be ordered because the compressor went out and it would take 3-5 business days. It has now been day 5 and I have received no contact from the service people and Home Depot and LG are giving me the runaround. Meanwhile we are at home living out of coolers for 11 days now with a beautiful looking $2,700 piece of crap. Threw away over $300 worth of food. I am so disappointed at LG and Home Depot for not doing something to make it right. I am about to drive this fridge to Home Depot and demand my money back. DO NOT EVER BUY AN LG fridge! Even the service technician who came out told me that all of these type fridges break very easily. For as much money as you spend, you can get something more worthwhile in a Whirlpool, GE, or KitchenAid.

LG Refrigerator Model #LFX25991ST/06 - After three years of use, my LG refrigerator had a compressor go out. The technician told me that this was common with LG refrigerators in the first 3-5 years. What made matters worse, although the compressor is still under warranty, its replacement will take 5 days (seven with weekends) for delivery. If in fact this has become a common problem, replacement parts should be far more available than 5 days-unbelievable. To make matters worse, my family will be without a refrigerator for 7-10 days (it took two to get a technician to my house) and all items that were in the unit when the refrigerator broke perished. Well be living out of drive thrus until then. I cant comment on the repair because Im now waiting for the compressor (today is day four).

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

We purchased the LG French Door Refrigerator a few years ago and honestly has been nothing but problems and issues since the purchase. From the beginning, several parts (plastic door holders) starting falling off and breaking. We have had repair people out multiple times in the past few years (including again today). The refrigerator often freezes items and the freezer does not freeze (yes this is somewhat ironic). The freezer door is currently broken and ice maker is hanging down. Also, LG customer has been very difficult to work with, one of the most difficult appliance and customer service experiences I have ever had. If given another opportunity, we would not buy another LG fridge. I hope this is helpful and saves future buyers the challenging experience we have had with this fridge.

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

Purchased LFC24786ST from Lowes. Lowes staff was very good but LG customer service was terrible. The fridge compressor emits a high frequency noise that is horrible. LG denies they have ever had any problems with this. The delivery company who brought the replacement model told us he just replaced the same fridge for another customer because of the same problem. I will not purchase another LG product and recommend others go to another brand with another compressor.