When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

We purchased a $3,000 LG refrigerator September 5, 2015. On February 17th it stopped working. Did not cool. We called our home warranty company, after two visits it was determined it had to be repaired by a certified LG technician. In speaking with LG to set that up, there is only one certified technician in the area. Called them twice to set up an appointment, they never returned the call. In addition, the compressor and all the moving parts are covered by a 7 or 10 year warranty depending on what it is. LG tried to sell me another one-year warranty for $475.00. Searched the reviews on the fridge we have, all of them stated problems with service (i.e., taking off of work to meet the repairman multiple times) only to have the fridge do the same thing within a six month period.Long story short - we went and bought a Whirlpool (made in the USA). BUYER BEWARE, stay away from LG. It does not stand for Life is Good - it stands for Lotsa Grief! I will never buy an LG product of any type - their customer service is beyond awful, their products are not top quality even though you pay a wheelbarrow full of money for them. Before we bought another fridge we called a repairman that we used before for another appliance and asked him what to stay away from - he said LG, Samsung and GE. I wish I had that information before we bought the nightmare that is sitting my kitchen which will be replaced on Saturday.

I bought this WT110CW washing machine at Sears and paid $722.24 including R.I. tax, in December 22, 2014. It is now May 23, 2015. I get a error code E6 that clutch is BAD, unplug machine and call service! I now see the same piece of ** is on sale at Home Depot for $576!! NEVER AGAIN A L/G PRODUCT, when the rating for them was excellent!!

When looking for a new stove the salespeople at Lowes raved about LG. We looked for reviews and they were all positive. I bought this stove in September 2017. It has multiple times turned the gas on with no flame. The knob must have been bumped. The last time the gas had run so long that we had to open windows and doors for hours in the winter to get rid of the smell. Im afraid that my family is going to die from carbon monoxide poisoning! How can this not be recalled by the government must less LG themselves. Are they waiting for someone to die in a fire or from poisoning??? A LG repair person came and replaced the metal pieces the knobs are on. While he was doing that the gas turned on!!!. It still seems like the knobs turn VERY easily! Will never buy LG again!!

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

We purchased a $1,000 LG washing machine in October 2011. We had always bought Kenmore, but the salesperson said that LG was a great company with good products. So we made the purchase. When the machine was delivered I had noticed on the interior rim that the paint (porcelain?) finish was not smooth in a couple of places about the size of a quarter - this would be directly under the spray head and another area a few inches from the spray head. The delivery person didnt seem to think this was an issue. About 2 years later I noticed that the area directly under the spray head was turning brown, but I didnt think twice about it because at the time I didnt realize this round piece of plastic was a spray head. Well today when I was wiping down the interior of the machine 2 places the size of a pencil eraser came off exposing the metal of the machine. So I called LG to find out what could be done. The first person asked me to upload them and photo, which I did. She told me this was rust and LG would not do anything as this is considered cosmetic. Im like REALLY, this machine is less than 4 years old and rusting. Yup that was the answer. Not good enough for me. So I had purchased an extended warranty - warranty only covered moving parts but they gave me some advice. They told me, in their opinion, this was poor workmanship/defective product and LG should be responsible. So I called LG back and this time I spoke to a head supervisor, of course this was after I had to go through the whole issue with another service rep, just like it was my first call. This woman was so rude, kept cutting me off when I was talking and could not have cared less so I asked that I speak to her supervisor. I asked 3 times to talk to her supervisor and she told me that they do not handle this type of issue and NO I could not talk to them. She repeatedly kept cutting me off saying she would give me phone numbers for some companies to come and make the repair. I am ready for a CLASS ACTION LAWSUIT but not sure how to get in touch with those of you that indicated you want to do the same.

We have a four-year-old LG Dishwasher (LDF6920ST) that caught fire at 2 am in the morning a few weeks ago. Thankfully, our oldest son was awake and heard a loud popping noise that caused him to investigate and we were able to turn the unit off before it burned down our kitchen. The repairman who looked at the unit found that the main circuit board in the door caught fire. It is important to note that the motor has burned in the unit as well. A member of the LG executive team that works on these problems told me that fires happen in all sorts of LG appliances and that they repair the unit! We are completely afraid of this product, based on the many other examples of fires we have read about and we want a refund. Dont buy LG.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

I purchased a front loading top-of-the-line washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.

We paid a fortune for this washer. It is an LG Wave Force True Balance top load. As another consumer stated, you cannot wash a small or a very large load without the UE code showing on the display. The machine constantly tries to balance itself. To me, 1 or 2 things is a small load. Ive washed 10-12 articles of clothing and I still get a UE. I go in readjust the load, press start. 10 minutes later I get UE again. It takes me 2 hours to wash a load of clothes. The repairman came out twice. We had a discussion over the small load issue.So now my unfortunate solution has been to change to a slower spin speed (which often does not work either) or to wash pants, shirts, towels and under garments all together so I can come up with a load size that the machine will take. Very poor design. I will never buy an LG washer again. It was a waste of money.

Perfect range-oven combo from LG. Easy to maintain and keep clean. Excellent temperature adjustment, to go along with other settings. Foods cook as they should. Looks well in the kitchen setting and I would recommend to all.

4 years of cursing and babysitting each rinse cycle. Maybe every 5th load was completed without filling over and over to re-balance. FINALLY problem solved and throwing it out. No more LG anything. Oh happy day!

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

We also purchased LG washer/dryer (high-end stainless steel). Washer is ok, but we have experienced same problems as many others. The dryer LG Tromm DLE2501 never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually it sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff, and LG doesnt stand behind their product. Drum is cracked, and the lint stays trapped.

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

The dealer was no help with delivery. The LG refrigerator itself is pretty good. Had 1 problem, after 2 yrs. Ice maker door (flap where ice drops from) had to be replaced. Which I had to pay for my self.

I am currently overseas and purchased an LG F1443KD front loading washer 3 years ago and as a lot of people have experienced the rotor plastic splines have stripped out. As soon as the washer started acting up I tore into it. I can replace the rotor here for around 80 dollars, so I am not even contemplating going through the hassle of the warranty and having to pay for the service call and then be at the mercy of someone else. So this is the cheapest and easiest route by far and I will have my washer back on line in a week. In the meantime I do have a smaller unit upstairs that will suffice until this one is fixed. So will I buy another LG? I am on the fence on this one. Maybe if I get a great deal. LG has been around for many years, but they were not always called LG. What I read is they were previously GOLDSTAR.... and if memory serves me correctly, GOLDSTAR was something you would buy at the supermarket.

I reported my dryer having problems 4 weeks ago to LG warranty dept. They referred me to platinum who ordered a control panel without sending a tech out. When the part finally came & the tech came to install it was not the problem! Now I am going on 6 weeks without a dryer or service!!!

Our LG refrigerator is junk. After 6 months the freezer led lighting went out and requires a $150 part. Cannot see where the buttons are on the front panel because they are not illuminated. It seems the designers have never used the product. Now a year later the water line from the valve to the icemaker is splitting and ruined our kitchen cabinets. This have never happened with any other refrigerator in over 40 years except for LG. Absolute crap materials and workmanship.

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

LG is one of the best dishwashers I’ve use, very efficient in less water, great heating system for drying, many rinses for clean dishes. Yet uses less water. The time to wash the dishes could be in a shorter time. Mine uses 2hrs 11 minutes then the dry process. I’d buy the same machine just the as I love the fact that you rarely have to rewash any dishes regardless of the food that sticks to it. Love it!!

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

My husband and I bought one of our first brand new appliances last April when we purchased our first home. It was an LG dishwasher and let me just start off by saying that it is the worst appliance I have ever used, which is completely disappointing. Out of all of the machines I have used in my life this one wins the prize of worst dishwasher. First of all, when I am busy cleaning the kitchen I have got to remember to pull out the bottom rack slowly and carefully, otherwise it will just fall off the track. To say there is a track though isnt really accurate. It seems like LG just decided to throw some wheels on the rack and call it a day. Dont get me wrong, I dont come in like a raging bull and just throw everything open. I just dont think it should have to be in my mind to remember to open slowly so things dont get all thrown off. Its very annoying.Another issue I have is that the dishwasher doesnt clean! The normal cycle will not clean my dishes. I have to use the heavy duty option in order for them to come out even a little clean. I have always rinsed my dishes before putting them in any dishwasher I have ever used, but this one requires my dishes to be put in completely spot free. If they are not spot free, they do not come out clean. It really is almost pointless to even use our LG dishwasher. Last but not least, the soap dispenser gets stuck quite often! I run the dishwasher on the heavy duty cycle for almost 3 hours, and find out the soap dispenser didnt even open! We bought our machine from Home Depot in Pontiac, MI and cant imagine buying another LG appliance. We were excited to have our first new appliance but were let down. Lifes good but LG dishwashers are not.

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

I purchased a LG washer and dryer set 3 years ago. There was a recall on my washer. I was never notified and this caused my computer board to go out. My clothes have been locked in my washer for 5 weeks. LG sent the recall part, but not the computer board. They have me on hold for 20 - 40 minutes and do not provide service. NEVER PURCHASE LG APPLIANCES. They are defective and the company does not back their products and customer services is non- existent!

LG fridge broke while still under warranty. LG sent people out here 5 times and the LG certified repair people can not fix it. LG will do nothing about it and I have been on the phone with them for over 6 hours trying to get help. Please buy any other brand except Samsung. I think they are the same. I call the LG phone and they answer its Samsung. The refrigerator is in the garage right in front of the LG convection oven that they could not repair 2 years ago. Anybody who would like these 2 appliance can call me. We are going out to buy a new fridge this weekend and it will not be LG or Samsung.

I bought a slightly used LG Refrigerator model # LFXC24726S. Had it for 3 months, still under warranty. Lost all of its refrigerant, spoiled the food inside. LG would not warranty the fridge because I did not have the original receipt. Called for repair, unrepairable (internal leak). Ok I get it never buy something that you got a great deal on because if its too good to be true it is a piece of junk. After dealing with the LG customer service department in the Philippines for three weeks I finally gave up and went out and bought a North American made fridge. So pissed at myself and LG Canada for buying someone elses junk. Although I did learn something after researching LG appliances. Theyre all junk and they have you and your money when you purchase one. Ill take a used car salesman over a LG appliance salesman any day of the week. You suck Lg.

Purchased an LG side by side refrigerator from Home Depot 3/2018 with a 5-yr protection plan. 7/2/2019 the ice dispenser wouldnt stop running after crushing ice. Couldnt get it to stop. Had to disconnect refrigerator while waiting for service. Called both LG & Home Depot to report the problem. LG claimed the repair service was scheduled for July 4th which I questioned because it is a Holiday. Called again next day 7/3 to be sure and was told it was scheduled for 7/4 between noon & 5:00pm waiting for ordered part. I asked about ordering a part if no one was out yet to see what the problem was. No one came. Repair company (very rude) said they werent scheduled until 7/11. Lost $600 in food plus cost of purchasing ice. LG will only reimburse $200. No resolution yet.

Bought a LG washer. It leaked. I have 2 different warranties. One with LG and one with Leons. Nobody wants to replace this machine. It is not even a year old. My insurance company has even said not my fault and paid me for floor damages to the amount of $8314.48 plus my $1,000 deductible. But I still have a broken machine. Never buy LG or shop at Leons furniture. Their warranty cost me an extra $199.95 on top of the machines cost. Tell me what good is warranty if nobody stands by it.

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

We have had our LG Refrigerator for 2 years and this is the second repair on ice maker. We have never had a problem with an ice maker. We should have read the reviews before we bought. We are thankful for purchasing an extended warranty but when that runs out we will probably have to purchase a new refrigerator after reading the reviews. LG needs to close up shop because at this rate I cant see sales increasing. Does Home Depot realize the problems with these refrigerators?

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

Problematic since the get go. Clothes stink when they come out. Leaks from the door. Constantly off balance. Started get black streaks on all our clothes and discovered the bearings are gone - only 4 years old. Would never buy an LG again.

We purchased an LG model lvc22520sw/01 in 2010. We loved the fridge up till about 1 year ago when it would start beeping in the middle of the night, day ... whenever. It drives us nuts. We are a 2-adult household and never leave the door open. Why wont LG address this problem? Our warranty expired and that was when the beeping started. The grill and back are clean; the floor is clean underneath. I just replaced the water filter and it still beeps. Does LG really care about the consumer? Fix this!

I bought LG refrigerator from Costco back in Feb 24 2016. It was 30 cubic feet and I paid almost $2700. Nightmare started couple of weeks ago and it is ongoing. Refrigerator stop cooling, I called lg. They told me to reset and wait for 8 hrs which I did. Nothing happened, called again. They said it suppose to be 24 hrs wait, I waited 24 hrs. Nothing happened, called back again. They send the lg technician. He said faulty compressor in that kind of fridge with tons of other complains. He said they will take 6 weeks or more to repair due to so many complaints and back order on compressor.We have a tiny refrigerator right now we are using as a backup, but it can only hold milk and butter, I called costco, explained my situation to Isaac one of the manager in Victorville store near my house, and ask him to make a exception returning it due to such a long time for repair and upcoming holidays, he consulted his superior and they declined to return, but he said he contacted lg and told them about the time frame for repair, lg told him they will try to find a repair shop which can repair it sooner.Oh by the way the lg technician told me that lg used plastic ring instead of metal in compressor to save few bucks. That ring melts quickly. Thats why they are having so many complaints, according to that lg technician compressor supposed to last for 10 years. I am still waiting the response from costco and lg. My advice to consumers not buy large appliances from costco due to their scam. 100% satisfaction guarantee policy which only cover for 90 day. It is ridiculous, also lg technical support is very unsupportive and their refrigerators are faulty, unless you would like to have a nightmare like I am going through.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

We bought our LG front load model WM2487HRM in 2008 and about 6 months after, it started shaking so bad that our whole house would shake. My husband put some vibration pads under the feet and these seem to help for a long time. However, the mold and regular cleaning has been terrible. In the last year, we have been using only the low spin with only using light loads. This seems to elevate the washer moving a foot, however, it now moves about a foot with all three. The low spin, only putting in half load or less with the pads under the feet as well. There are other problems too. The washer will leak from the front. The washer will sometimes not get the soap into the drum. We have tried all of these options because the set cost $3,200.00, which is ridiculous considering our problems. It will cost $800.00 to $1,200.00 to fix and at this point, we will wait and buy another. But not the same brand.

I have to re-adjust the load twice per load, minimum. Right now, have waited 4 hours for a load. Ive tried all jeans, all sheets, a mix etc. God forbid if you add a pair of jeans or a sweatshirt to lightweight clothes. Trouble finding repairmen as they want no part of LG. Going back to dumb washer. Thought it was me until I found this site. Stay away.

Purchased a new LG Steam dryer-DLEX3370W and washer in June 2018. Within 2 months of purchasing the dryer would not come on. Interior light would come on but electronic panel lights would not, so it is a bad board. Called LG for warranty service. Never received another call from them ever. Service repairman came 3+ weeks later with a front panel plastic part, knowing the dryer would not turn on. He threw the part in the box and stated LG sent him the wrong part. I stated I knew he orders parts not LG. LG confirmed this also. Said he would order a board and be back another day. I filed a complaint with him due to him lying about the part along with him not even opening the dryer to diagnose the problem. I have called LG every few days for 3 months now regarding the status. I am told pending. They asked for receipt of the purchase, I uploaded it to my claim. Then 2 weeks later asked for it again, uploaded it. Never in 3 months has anyone from LG called me to let me know the status. They refuse to give anything in writing also. This dryer has a lawsuit against LG due to the stream drawer and a house fire. After 10 weeks we finally purchase a new dryer and expect they would reimburse us due to not being able to find another repair company to come out to our area. They asked me to upload the receipt, I did, along with our Governors state of emergency in our county due to flooding in Texas, I did that also as asked. Today, 11/8/18, I called and spoke with a Supervisor in Executive Services who was not customer friendly, stated the claim had been denied last month! No notification, nothing! I asked for the address to send a small claims notification letter. LG Legal Dept, PO Box 24007, Huntsville, AL 35813. We will be filing a suit not honoring the warranty of a 2 month old dryer. FYI, a lawsuit was filed for a house fire due to the steam drawer.

I purchased my refrigerator on April 2017, since then my fridge had a loud operation noise. My retailer then contacted LG and the technician texted me to confirm that he would come on Jan 13 2018 to fix my refrigerator. On Jan 13 2018, I waited all day and sent him texted him for confirmation, he never responded. On Tuesday Jan 16 2018, he called me that he will come that day, I had someone waited at home all day for him, he never came. Then he called me and confirmed he will come on Saturday Jan 20 2018, I waited all day and he never came. Today Jan 23 2018, I chatted with Lizzy on www.lg.com, she told me that LG does not have technicians, and LG refrigerator does not have One year warranty, and my warranty has expired. She told me to call (800) 905 0210 and (718) 824 2400, I called (800) 905 0210 and was told that they do not service Queens, I called (718) 824 2400 and was told they only service Bronx.

We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldnt figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, I will not cover anything on this unit, go back to J.C. Penney. Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

I have purchased LG front load inverter direct drive 7.5 kg 6 motion washing machine. Although it was quite expensive for me but sales man succeeded to give me belief that it is the best model. After finishing warranty period that is 2 years and after exactly 2 years and 8-9 months machine is giving error. We had register complaint then 4 to 5 times their different technicians came telling various problem. And at last they found but spare parts are so costly so I will not suggest this w.m. for ordinary people who cant afford this regular maintenance of around 2000. If small part is also damage you have to take whole unit e.g. PCB harness for one part of filter PCB. It is really not affordable. Company should provide those small parts instead of insisting customer to buy whole units.

Knobs on stove disintegrate & become nonfunctional & break. This is my 3rd replacement of knobs, & I will need a 4th replacement soon. The first 2 were covered by extended warranty. The knobs when bumped, can easily, cause gas to escape. The can happen with the lightest bump, & is generally unnoticed, by individual, until the strong gas smell is evident!My communications over the years has been extremely frustrating, & unacceptable. I was told that knobs are ornamental by one employee. Another claimed it was my misuse because I left the oven door open. Once someone told me I would get replace the knobs free within a week. They never came! I finally bought new ones for about $275. The plastic overlay on what appears to be a metal knob is beginning to crackle. That means the cylinder that holds the knob on is soon to break. I bought the latest replacement knobs less than 6 months ago. It seems to me there is a sufficient case for a class action suit against LG.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

Ive had my LG refrigerator for six years and it has been great. I like the LED lights and its quality has been amazing. I have an issue with the ice flap inside the ice maker though. However, if there is a problem, I can call LG and they can know the problem through the phone and fix it. Plus the customer service that the dealer gave me was amazing.

Due to a poor seal and lower freezer door alignment, ice builds up in the freezer, including the drain plug, which then causes leakage from who knows where.

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

After reading many customer reviews I have to chime in. We bought an LG refrigerator 10 months ago. The compressor went out had to wait two weeks for the technician to come out to tell me the compressor was out. I told them when I called, when the technician comes out have him bring a new compressor. No they have to diagnose the problem first. All you have to do is read every review out there and you will know the compressor is the problem. Which brings me to today, yesterday the technician from A&E came out to put in the compressor that was sent to my house. We went to my grandsons birthday party only to come home and find my refrigerator warmer on the inside than I was on the outside. Living without a refrigerator is a nightmare, and then not knowing if it will work after the repair is even worse. So here we sit with a large paper weight in our kitchen!!! They continued to send out defective compressors. I am now waiting another week for the repair technician to come back out to diagnose a defective compressor.Too many people are suffering because of their incompetence. We cannot let the consumers in the United States continue to be treated this way by LG. Thanks to all the people who have written their complaints online.

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

The LG refrigerator was an awesome brand. It had features such as smart capabilities and had in drawer freezer as well if you rent as well as the side-by-side freezer. I did not like it because it had too many king some problems thermostat one keep it cool all the time. Also had to constantly fill it up with coolant and it had a leak in the back that will require a lot of house problems such as floors warping and moisture getting its in the house. I went with the LG because it was him highly recommended. It was cheaper and most friends and had a hell of a warranty on it. Was also a alfred hadley my friends and family and co-workers.

We purchased all new LG appliances for our home. The dishwasher stopped working after 7 months. We called their support number and the people there do not know what they are doing. We have waited 2 weeks and no one has called, so I called them again. They still have not found a service company that will respond to our service call. They will not escalate the issue or give out phone numbers to reach someone higher up. I will not buy another LG product again and do not recommend purchasing one.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

This is a follow-up to my first complaint. We sent in the serial number label and paperwork stating that we would not hold LG responsible for a hush money settlement of $264.00. The offer had expired while we were pursuing our legal options, so we called and talked to a gal named Courtney who said, “No problem. Send in the paperwork and we will honor the cash hush payment originally offered.” We received a phone call today from a person named Sunyung who originally had made the offer. She informed us that now the offer had gone down to $194.00, because Courtney had no authority to authorize a hush payout. Then, she proceeded to complain and tell me that communication between the people in customer service wasnt what it should be. I told her that sounded like an internal problem and I was not being paid to listen to her and try to figure out how the communication could be rectified within her department! I asked to speak to her superior, and she gave me to Michael. Michael told me that yes, the part was warrantied, but I got one of the small percentage of refrigerators that were unfixable, basically the lemon model, and thats just how the ball bounces. They still would not honor the warranty and told me since the fridge was now a month older, it was worth $70.00 less! This thing hasnt worked for 9 months! I think I will just wait for the class action suit that I am sure will be coming up in the next few years when a lawyer gets a hold of this and wants to make some easy money. I dont care if I get only an 18 cents payout. It is now the principle of the situation. I did tell Michael he could be president with all his doublespeak and asked him why they want to beat their customers up so badly. First, they lie about their warranties; then, they offer you hush money; then, they renege on that. No ethics with these people. Obviously, they have no faith in God because this is just not how you treat people. Life sometimes just isnt fair. This is one of those times.

I have owned a appliances for 38 years and I wished I had NEVER purchased LG! I had my doubts when I did purchase ALL LG appliances and I should have listen to my instincts! These are not low end LG products. The ice maker on the Refrigerator freezes up and quits making ice and I was only 1 month out of my full year warranty. They did not offer to fix it and I sure didnt allow them to come out to service our refrigerator because I didnt want to give them another dime. Well, now my top end washer is not spinning all the water out of the clothes and guess what... I am 5 months out of my full warranty. I called and they did the smart diagnoses and recommend they send out a repair person because they are not sure why it is happening. Do you think they would consider a service call for free??? Nope... This is the first time in 50+ years I have ever written a review. DONT BUY LG PRODUCTS!!

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

We had purchased a LG 3 door refrigerator in 2014 month of October, yesterday it stopped cooling or making ice. We called the number listed on the refrigerator. Got a automated system that sent us a text message to troubleshoot the problem. We did exa5 as was given in the text. Waited 24 hours, woke up this morning and that refrigerator was still not cooling or made any ice. Called LG back. Spoke with one of their service representatives who informed me what I already knew that if it was my compressor I have a 10 year warranty on this part but I would have to pay a service call charge and a labour charges if it was the compressor. The charges were as follows. 125.00 for the service call and if compressor labour is 250.00. Researching online I found that there a class action lawsuit against them for this issue. They have known about this and have kept continuing to sell these refrigerators with this issue. Also while researching I found out that this happens after 5 years and my extended warranty has expired. This is not right. I asked the representative about my food loss and he state to me after I had this repair done to call back and speak to a customer service representative and they would give me a compensation for my food loss but I needed receipts for the food I had in my refrigerator. I asked him who keeps their receipts and he brushed it off by stating call after the repair is complete and speak to the food loss department. I have a receipt but it wont let me upload. Says my file is bigger than 5MB. I will never buy a lg product again. A very disgruntled customer. Ivan

I purchased an LG model # LRFD22850ST about 5 years ago. On and off for the last 5 years, my fire alarms would go off. We could never find what the cause was. Thought maybe it was just the batteries needing to be replaced in my alarms. Never thought it could be the lights inside our refrigerator. Then one day, I opened up the refrigerator to the smell of burnt plastic. The light fixture cover was melted to the refrigerator. The sockets were black, and the food on the top shelf was as hot as if it just came out of the oven. I peeled off the light fixture and was able to get the light bulbs out. I unplugged the entire unit and called LG. They told me there was a problem (I later discovered there was a class action lawsuit) and that they would send someone out to fix the problem. No charge to me. I was told that I should be fine to plug the unit back in but to make sure not to put any light bulbs in. They set up an appointment with a service provider they chose. The service provider called me and LG and refused to take the call. They said it was very difficult to deal with LG and were never able to get the parts needed. LG then chose another service provider. Same story. They refused the call for same reason. LG then informed me that they ran out of service providers in my area and that my case was being transferred to the Locator Department (I guess this happens quite a bit for the company to set up an entire department to find people / someone to service their appliances!). They said that would take 5 - 7 business days. Of course, this was on a Thursday and Columbus Day is on Monday. So they probably wont even start to look till Tuesday, which means seven business days is actually more like 2 weeks. But I should be ok to plug it back in and wait all that time and take the chance that my house will burn down! I have spoken to several repair companies and many salespeople, and all seem to believe that if an appliance goes on fire you should never plug it back in. So Im off to buy another appliance. Dont think I will ever get anything from LG. Customer service was horrible. If youre looking at appliances, I would think twice on an LG product.

To whom it may concern, I am very disappoint of your service for my refrigerator. My refrigerator is not cooling since 05/20/2019. The technician came out 5 times and fixed for 3 times. The last fixing was last for a week and it was not cooling on July 4 of 2019. I had 18 people in my home on that day and we had to trash a lot of food. There is another technician comes out tomorrow to take a look at my refrigerator, I have 2 young children who need food and milk. This is very frustrated for them because they keep asking when my refrigerator is fixed so they can have some food as before. When I talked to customer service she said that 3 times are the last chance if it does not work, they will replace or refund me money so I can have a new refrigerator. This is not true because LG still wants to come out and look at it again. The schedule is really taking so long (7 days or 10 days ahead). Another customer service told me that the policy is fixing from 1-2 weeks. However, it is almost 2 months for this. Therefore, this is also a problem and I dont know what is your policy. You can just keep doing this and do not care about the customer as for how long this has been going on. I can tell you that we will not buy any LG product in the future because of your service likes this. I have told my co-works, friends and my relatives regarding of your service.

I placed a service call through LG for my refrigerator. They said the tech would come from 8 - 12 and call me prior to the visit. After taking the morning off from work and no one calling or showing up I call and they said someone would call me between 1 and 5. I have asked to speak to a supervisor and have been on hold for 15 minutes and counting. I had a Whirlpool for 15 years no problems. This 4-year-old $2500 refrigerator is a hassle. Wish I would have never purchased it.

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

I had an Electrolux washer for over 2 years & it was giving me problems like extreme vibration which makes the washer move. So I got an LG front load washer after reading the reviews. The washing was quiet soft. When it starts spinning dry, the motor roars like a 2-stroke motorcycle engine: really disappointed with our buy as we wanted to wash our clothes when we are sleeping. What a crap machine! Not recommended. Would rather get an Electrolux back. Korean SUCKS!

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

In July of 2010, I bought an LG LFX25961, 25 cubic feet. After 3 years, the ice maker broke down and started to freeze. The plastic had completed expanded inside. I had to manually operate the arm until this broke down too. I was about to replace the ice maker, when the freezer stopped working. I Called an LG certified repairman who showed me that the back was completed corroded causing the freon to leak. The compressor was burning hot. I was told that I could try to add freon but without any guarantee of the fridge lasting. I would be better off just buying a new fridge. He told me that most of his repairs deal with Samsung and LG which apparently are the brands taking over the big stores. I decided to buy a Whirlpool since it seems to have the least amount of repairs among all the brands. It could have been the case of a lemon, but some of my friends have reported issues with LG fridges. I was not aware that fridges need to be considered as disposable appliances and wont last more than 3 or 4 years. It appears to be the case however. I just bought a basic fridge with no water or ice dispenser. I can live without them. I will stay away from any LG kitchen appliances in the meantime and will not recommend them.

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

I purchased an LG electric range, model LRE30451SB101 in August 2007, made in April 2007. I pressed the button to preheat oven, turned to my cupboard & the oven door just shattered and cascaded to the floor in thousands of pieces. I never even touched the oven door! I called LG, out of warranty, but I said it had to be a factory defect, but they said too far out of warranty, sorry. They gave me names of repair people. What? Ill never buy LG again!

The power button on the washer will not turn on, you have to unplug it then plug it back in after 2 minutes, it will then run one cycle. Called the 1-888 number for Canada helpline to run a diagnostic test with the phone tones using the washer. I honestly believe this is a trick to get you to call and have them try to sell you more warranty. They were no help whatsoever, the information on YouTube is much better and in the end, I ordered the part and repaired it myself for 1/4 the cost. There should have not been any costs for a 2-year old washing machine used by a family of 4! Dont BUY LG WASHERS.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

We bought this stove 4 years ago and installed it in a new home build. The first cheap plastic knob broke within the first year. We are now down to ONE working knob. I have attempted to repair and strengthen the original knobs multiple times (something LG should have done in the first place). My question is how can a company manufacture such a great product and then put absolute garbage on the most used part of the stove. My real problem is the ridiculous price for the replacement. Is there a realistic option for this? I do not mind spending the money for QUALITY items, but to overpay for the same, substandard item is not feasible. The real sadness is that I will never buy another LG product again because of a $2 knob for a stove that is now costing $30+ and even sadder is the fact LG put such a piece of garbage on their appliances in the first place.

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

5 years ago I bought a LG stove. Every year since I have to replace the handles. They melt and crack and I find it unreal that any stove would have melting handles as I explained to the service rep. She told me that being it is the 4th time I need to replace them she would try to get them for me at no charge and she would call me back in 2 days with a answer. That was a week ago and I never heard a word. Today I call to find out again I have to purchase them... another 100 bucks. Dont buy from them. They are ripping off customers.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

Purchased LG gas range. Cooking for 30-40 minutes using oven at any temperature will cause oven to shut off and PF will flash and fan icon will flash. If you open the oven door the light will flash on and off. Control buttons dont work until the oven cools down. LG phone tech said I had a power failure. I did not. LG repair guy that came to my house claims it is the power board allowing too much something or other to come through which is causing it to shut down. Hoping he is right and unhappy that I have to pay a repair bill for something in a new appliance.

I purchased an LG WT5001CW top-load washer in March 2011. It now overfills the tub and will not agitate. It will spin out if you put on the spin cycle. It is one of the models with the smart diagnostics,” in which supposedly you can call LG and hold the phone near the machine and they can diagnose the problem with the machine. I called LG’s number for the smart diagnostics service and was asked what error code was displayed. When I told them that no codes were shown, they said they could not run the smart diagnostics program. Apparently, this feature is another of LGs false advertising ploys. They then gave me the name of the repair service in my city. I called this company and was told that they do not service any LG products. I have a relative who has operated an appliance repair business for over 30 years and he told me he will not touch LG products. I have not been happy with the machine since it was new. It runs the motor more than 50% longer than the old non-energy efficient machine it replaced. It may save a little water as at times the clothes have dry spots where they were never in the water. However, water is cheap in my city, but electricity is not cheap. So this machine overall costs more to run than the old machine. I sure wish I had found this site before purchasing this product. I will not buy LG again, that is for certain.

I have been using LG WD-8015C frontload washer for last four years and worked well. A couple of weeks ago, the pre-wash option could not pump the water into drum. After a lot of research, I understood as I have to change the cold water inlet valve assembly and did that by spending NZD45. With the new valve, the pre-wash pump never shuts off. This appears funny to me. I dont know if the new part supplied to me is still a faulty one. Did this happen to anyone? Call out for repair is around NZD50 plus labor of NZD60 per hour. I dont know what to do and how to solve this problem. I appreciate if someone can help me on this issue.

My 14 month old 26 cu foot LG refrigerator completely died on 4/19. LG ONLY allows their service companies and THEIR parts for repair. 1st attempt at repair did not work. Now they tell me it will be 5/15 to get the needed part and sorry for my inconvenience. I spent the last 3 days on the phone with management and although I have been told theyd replace the unit, they have not. I have been told 3 times now that Id get a call back within 24 hrs and never have. They are totally giving me the runaround and flat out lies.I have been without a fridge for 14 days now... with several children. No milk, no cheese, etc. It is a nightmare. If I had known the horrible customer service issues, Id have just gone out and bought a different brand fridge weeks ago. I guess Im a sucker for believing that the company might actually want to provide a satisfactory customer experience. Not being on hold for 45 min while a recording repeatedly chimes your time is valuable to us.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

The unit is larger than the one it replaced. French door gives more flexibility than side by side. Also, it has a door in door feature. Very good for conserving energy. Very nice looking and lots of room. Im very happy.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

I bought an LG front loading washer about 5 years ago. I live alone and rarely use it. Nevertheless it leaked water onto my cork floor and ruined it. What poor quality!

I purchased this washer in December 2012 and it has already started to rust around the bleach reservoir. I purchased it at Home Depot with an extended warranty, but they said that was not covered. They gave me the number to LG and they said they would not cover it. I think it is ridiculous that a washer would rust after 2.5 years.

The factory replaced the motherboard (main circuit board) only because of a national recall, which I never was made aware of. The tech said the repair wouldnt solve the control problems and I would have to make an appointment for that repair and pay for the parts and service call. I bought factory replacement circuit boards and replaced them and now the oven wont turn off unless you go outside the house and flip the electric circuit breaker.

I received my LG front loader washer and dryer 5 years ago from my son as a Christmas Gift. The machine works well. I have had 2 problems, the biggest problem is the foul smell and the black mold. I have tried everything to no avail. Everything that I research, Ive tried. I need to try the installation of another gasket to see if that helps. And also recently I have had problems with the door where the soap/bleach/softener goes.I am having problems opening the door because of the section that holds the softener is lifting and not allowing the door to open and I needed to call for service. Seems like what they did was just to put a bandaid on the problem because tonight I could do my laundry because I was unable to open that door to install my detergent and softener. What is the solution to my PROBLEM. Thank You for your help. My set came from BEST BUY. WM2277H.

I own an LG Clothes Washer, model WM0624HW/01. The direct drive motor supposedly had a 7-year warranty on it. The rotor has plastic (!) splines in it that attach to the drum shaft to wash and spin the clothes. It (of course, its plastic!) stripped out after three years of normal household use. I contacted LG to get a replacement (I have been repairing appliances for 20+ years professionally, I know what I am doing); they absolutely refused. They said, Thank you for contacting LG Electronics. I am delighted to hear from you as our valued customer and I will be glad to answer your concern. I apologize for the inconvenience youre having. Drum motor such as stator, rotor and hall sensor have a seven year warranty from the date of purchase. Yes, the motor is still in warranty as I checked based on the serial number you provided. The washer has a one year warranty for parts and labor from the date of purchase but has exclusion for warranty of other parts as stated in the warranty page in the owners manual. For the replacement of the said part, it should be done by one of our LG technicians or authorized service technicians. The technician will order the part for you as soon as the unit is checked upon technicians visit, or will install it for you if the part is available upon service visit. Let me provide our rates for the labor.For LG technicians: diagnosis - $89, minor repair - $150 + tax & parts, major repair - $225 + tax and parts. I apologize I dont have the information for the rate fee for our authorized service technician. They have different rate scheme than our own LG technicians. I hope I was able to help you with your concern. If you have other questions or concerns, please do not hesitate to contact us again either via email or by calling our customer service division at 800-243-0000 at your convenience. Thank you for choosing LG!I called Albert and told him I was a qualified appliance repair person, and it only took me 10 minutes to diagnose and remove the offending part and to please just send me the part. He absolutely refused. In order to get it replaced under warranty, I would have to spend $239 in labor. The part is available to me wholesale for $73.11 and it will take me 5 minutes to replace it. Of course, I will bite the bullet and buy the part myself. What gripes me is that the part is under warranty but I cannot get the part. LG has figured out a way to screw me out of the warranty they supposedly provide. Even worse, the replacement part is new and improved with metal splines in it, proving LG knew there was a problem and are refusing to do anything about it. Bottom line is I will never, ever buy anything from LG ever again. LG = Latest Garbage. This is not the first LG appliance I have had problems with, but it will be the last.

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

Bought refrigerator three years back and I think called engineers number of times. Last three months I think every 15 days, still not working. But they send Engineers VERY PROMPTLY.

I purchased an LG refrigerator. It was the four model. I took it home and it didn’t work. LG sent out a tech. The tech broke it even more. I told LG to send out somebody from a different company. A guy came out about 10 times. Then I finally told him that I just wanna get rid of it. He got in contact with LG, LG told me to send over a letter with a stamp on it from the inside of the fridge. I mailed that off a couple of days ago and Im just waiting to get my refund. Now, I’ve got a broken fridge sitting inside of my kitchen that I have to somehow dispose of.

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

DANGEROUS MICROWAVE! Not even a year old and some interior paint chipped after approx. 6 mos. of this brand new LG Microwave. It caused sparking and smelled like something was burning. It more than likely could have caught fire if I didnt catch it right away by pressing Stop on the control panel. There was exposed metal inside around the door area where the paint chipped. I didnt return it cause I lost the receipt (I have bank info cause I paid with my Debit Card). I never purchase insurance cause I have been ripped off so much with that. I cant afford to buy another microwave so I put some appliance paint on the chipped area let it dry overnight. It did work, however a few months later it chipped and again MORE SPARKING in a different area. Repeated the process with the appliance paint and again it worked. Shouldnt have to worry about this. I dont walk away when using this microwave cause its DANGEROUS!I was also unhappy with this LG Microwave due to it being LOUD, HARD TO SEE CONTROL PANEL, COOKS VERY HOT (OVERCOOKS USING THE CONTROL PANELS TIMED COOKING & TEMP eg... Potatoes, Popcorn etc. I did read reviews prior to purchasing and some of the issues can be overcome, however not the FIRE HAZARD ISSUE! I was surprised to see 4-5 star reviews. I truly believe they are filtered cause I tried to place this review on LGs site and it was not posted? Consumers need to know Buyer Beware.