I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...its just a manufacturers design defect (that would be LG). They refuse to listen or agree. I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and cant even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating. They have worn me down which Im sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.When the freezer goes into the defrost cycle it cause the cubes to thaw on the outside and then they re-freeze into an ice bridge. There is no fix for these problems even though LG will drag you through a troubleshooting process. They know it is a poor design but refuse to address it. The best solution is to not purchase a built in ice maker. You will cuss this thing all the time if you try to use it. I would have given them a better score if they had been honest with me, which they were not.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

We recently purchased a LG fridge and have been happy with is so far. It is a top/bottom layout with the door in a door with the glass window. It is convenient to grab drinks and other often used items. It keeps everything very cool inside. We set it a few degrees lower to help keep the door items cool. The front items in the door average about 40 degrees while the inside is around 33-35. The Freezer section stays around 0 as desired so no issues there. We bought the extended warranty based on some reviews but are hoping to get a solid 10 years out of the fridge.

Dont buy this thing. LGs warranty is a joke and Costco wont let you return after 90 days. I have been trying for 3 weeks to get my 3.5 year old LG refrigerator fixed under warranty, no one will touch the thing. 3 weeks without a refrigerator and all LG does is give me phone numbers for authorized repair places that dont answer or refuse to work on LGs anymore. Their fancy compressors are failing and there are class action lawsuits working through the courts. Stay far away!

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

We recently purchased a new LG refrigerator. Within less than 5 months, it stopped working and did not cool. Since it was still under warranty, we were directed to LG Support. Not only did the people on support line not speak English, we were told there were no LG techs in our area, and it would be 4 weeks before one could come out. Having no other options, we made the appointment. When our appointment date came, the tech was a no-show, and called an hour after the 6hour window to tell us he would not be coming, and the next available appointment would be an additional 2 weeks away. Again, having no other option, we agreed to the appointment time. During this time period we received a strange box on our doorstep, which contained nothing but packing foam - we were not informed of any shipments coming to us. This apparently was from LG and was supposed to contain parts needed for repair (again, it was just foam). When the tech came (6 weeks after the initial call - meaning we had no fridge for over a month at this point) he arrived and said that because the parts were not there (because they SENT US PACKING FOAM), he would have to come back another time. Again, the next available appointment was 2 more weeks away. Throughout the entire experience LG support was absolutely no help, did not try to help troubleshoot, find alternatives, and was completely incompetent (again, I refer you to the shipment of packing foam, and a 2 month timeline to repair a BRAND NEW refrigerator). I will never purchase another LG appliance after this experience, and have cautioned others not to as well.

I have an LG refrigerator (model LFX25974, less than 2 years old) that after 3 hours of diagnostics probably needs a new compressor. Working with the service representatives who are located in the Philippines is a nightmare. You cannot reply to any e-mails and so you never know if your problem has been totally solved. Mine was not for three weeks and then to find out the labor charge will probably be more than a new refrigerator. Please DO NOT BUY AN LG REFRIGERATOR. If you do, be sure to get the extended warranty because you will surely be needing it.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I just bought my Double Electric Convection Oven range in late December 2021. The flat-top keeps on getting damaged after I use it. I had it replaced once and when it happened with the second top, I called LG and they said all they can do is replace the flat top again. I have had a flat top for many years and know what to do as far as pans, and not sliding the cookware, etc. The customer service representative kept on stating it was my fault and it was scratched. It wasnt scratched because I didnt do anything wrong with the pans. They told me at customer service all they could do was replace it again. I think that there is a defect with the flat tops because my old flat top didnt do what these flat tops are doing. I am upset with the product because I thought I finally got a convection oven that would cook right and it doesnt.

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.LG informed us that since we had purchased an extended warranty, the POP company would look after us. We went back to the POP company and their extended warranty department told us that the dryer credit would be prorated and we would be given in-store credit to spend on a new dryer. We looked at dryers and to purchase a comparable dryer to the one we have now. The total cost, including extended warranty, is now another $706.00 over and above the credit we were given. We contacted LG regarding the dryer and the customer service rep told us they would not replace it since the LG warranty was up. The POP company will not replace it, but would give us the credit, take it or leave it.We did not cause the fire. We cleaned our machine diligently of lint. There was no lint anywhere other than in the drum area. They are removing the dryer tomorrow, however, I would like to prove to LG that this defect is their responsibility and the dryer, which is less than 5 years old, should be replaced. The downside would be it would be another LG product. We will never buy another LG product and I urge you to do the same. Because of the offshore parts problem with LG, any repairs that can be made can take more than 5 weeks and their customer service is unsatisfactory to put it mildly. Do your homework before purchasing anything from this company!

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

I am so upset with LG Fridge and LG customer service. I bought my fridge in July 2011 and purchased 5 year extended warranty from HD. During that time we replaced compressor (June 2013). Today I had to pay $500 labor fee to replace a compressor again (the part it is still under 10 year warranty). I am devastated. I called LG and they were extremely nice repeated memorized sentences, when I was finally connected to a supervisor (20 minutes on hold). She was rude and impatient. Never had to deal with this kind of attitude. I would never buy anything from LG. I like class lawsuit idea. They should have a recall and waive charges related to replacing the same parts, obviously it is manufacturer poor quality.

Purchased LG top loader in 2013, worked perfectly until a month ago. Will not complete cycle. Get UE error, even when empty. Had tech replace sensor board and motor. Still not working right! Wont ever buy another LG product! Waste of money!!

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

I have the same issue on my fridge that everyone else has (bad compressor) on a refrigerator that is only 2 years old. I have LG phones, TVs, dishwasher, stove, microwave, washer and dryer. But now I find out that the refrigerators are nothing more than junk due to issues with the compressor. There is a class action lawsuit on this. I spent about 3600.00 for something that lasted 2 years. Unacceptable. Really should be 0 stars.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

I bought an LG French door refrigerator November of 2014. Just before the end of the 1 year warranty the refrigerator started making noises. I didnt get around to calling LG until the beginning of December 2015. LG refused to help me unless I purchased an extended warranty for $250. I later called an appliance repairman and was told the noise was my compressor going out. After a year of service?! Are you kidding me?! I proceeded to call LG back to get the compressor replaced (which has a 10 year warranty), they once again wouldnt help me unless I purchased the extended warranty for $250. Really? You spend $3000 on a refrigerator and call for a repair under the warranty, after a year and half (at this point) and you have to spend more money to repair your piece of $3000 junk?! DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU!

Purchased a new LG Steam dryer-DLEX3370W and washer in June 2018. Within 2 months of purchasing the dryer would not come on. Interior light would come on but electronic panel lights would not, so it is a bad board. Called LG for warranty service. Never received another call from them ever. Service repairman came 3+ weeks later with a front panel plastic part, knowing the dryer would not turn on. He threw the part in the box and stated LG sent him the wrong part. I stated I knew he orders parts not LG. LG confirmed this also. Said he would order a board and be back another day. I filed a complaint with him due to him lying about the part along with him not even opening the dryer to diagnose the problem. I have called LG every few days for 3 months now regarding the status. I am told pending. They asked for receipt of the purchase, I uploaded it to my claim. Then 2 weeks later asked for it again, uploaded it. Never in 3 months has anyone from LG called me to let me know the status. They refuse to give anything in writing also. This dryer has a lawsuit against LG due to the stream drawer and a house fire. After 10 weeks we finally purchase a new dryer and expect they would reimburse us due to not being able to find another repair company to come out to our area. They asked me to upload the receipt, I did, along with our Governors state of emergency in our county due to flooding in Texas, I did that also as asked. Today, 11/8/18, I called and spoke with a Supervisor in Executive Services who was not customer friendly, stated the claim had been denied last month! No notification, nothing! I asked for the address to send a small claims notification letter. LG Legal Dept, PO Box 24007, Huntsville, AL 35813. We will be filing a suit not honoring the warranty of a 2 month old dryer. FYI, a lawsuit was filed for a house fire due to the steam drawer.

The ice maker/water dispenser has never worked properly. It was replaced during the warranty stage. Now theres a crack in it where the water fills up before going into the trays inside. Water is constantly leaking out the dispenser. The ice maker freezes up and to get it out to unclog it, you have to yank really hard since its frozen in place by the water that leaks out. The door is being ruined due to the constant water leak. Also, the plastic veggie/meat drawers are both cracked. Really thin edges on them. Just yesterday, the plastic cover on the edge of the shelf came off and wont stay on anymore.

We bought an LG Refrigerator LFX31925ST/05 about 1 1/2 years ago for about $2300 and it has been a nightmare. A few weeks after we bought it we started having problems with the ice maker/dispenser. The ice would thaw then freeze in the storage compartment in the door. So ice would not come out the dispenser. We continued to have the problem so had an LG recommended repairman come try to fix it. The first repair did not work. A few calls later and a different repairman and we find out there is a class action lawsuit for the ice maker and we eventually got it replaced.Now, at the age of 1-1/2 years we had the air circulating fan go out. Error code ER rf. Not covered under the 1-yr. warranty. It took the LG recommended repair man 10 days to replace the motor since it was on back order. We agreed to pay him once we were sure it was working. He left angrily. A half hour after he left, the error code was up again and the fan was not running! After we called and complained, the repair man figured it must be the circuit board. A week later, with a refrigerator that is warm on top and freezes on the bottom, we still have not yet had the board replaced. Maybe we can wait for another class action lawsuit. LG refuses to extend common courtesy and replace the parts without charge. We are looking at about $350 of labor and parts for a fridge that is 1 1/2 years old! On top of that, the stainless steel scratches very easily so be careful. Worst appliance Ive ever purchased!

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

I absolutely could not get anyone to answer my calls. I purchased a washing machine in 2005 and it was starting to smell terrible by 2006. In 2009, it produced error readings so I purchased a new pump. In 2011, it started making noise. I took it upon myself and found out that the support brace that holds the inner drum rotted and broke off in three places. I have soft water and am a registered master plumber. The material used in this brace was no more than cast aluminum or pot metal (neither of the two should be used in a piece of equipment like this). The drum is stainless. What a waste.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

We have had to have the fridge serviced several times. One was a recall that I was not aware. When we called for services, tech told us a circuit board went out and it had to be orders, thus await for repairs. It also has a high pitch noise when compressor is running and the front stainless steel is hard to keep clean. We have not been pleased with its performance and it is only 2.5 years old. We would not purchase an LG again.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

In November 2011, we purchased an LG Microwave (Model LMV1813SB). It lost power a month later and had to be serviced by LG. It went out again a week later. An LG service person came out and worked on it again, but due to the LG policy, would not replace it until after four service calls. We had the issue again in March and April and finally they are replacing it. My complaint is the extremely poor policy and customer service that LG has. They would rather have the customer go through the time and effort of not having a microwave, making numerous phone calls to LG and scheduling time to have the microwave fixed. This is such horrible customer service. The time and effort we have had to go through to replace the microwave is more than what the microwave is worth. Here is the icing on the cake. LG has shipped our new microwave but told us that the one year warranty does not include removal and installation. I had to argue to get them to reimburse me for this. I will never buy another LG product based on this horrible customer service experience!

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way its laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

I purchased an LG Dishwasher model number LDF7811WW for $610.00. From day 1, the thing never really cleaned our dishes (we also rinse them before putting them in the dishwasher too). This is our timeline with this lovely dishwasher: purchased it on 4-27-08. It wasn’t cleaning dishes, so on 3-26-09, I called there repair number. A guy came out and adjusted the cam for the upper and lower spray arms. It was still not cleaning dishes. I called the repair number again on 5-18-09. A serviceman came out again, had to replace the motor. On 3-22-10, it was having problems again not cleaning dishes. I called their repair number and a guy came out. He had to replace the sump assembly (which he said was the guts of the dishwasher). On 7-25-11, I had to call yet again. The dishwasher was not cleaning dishes. I called their number, he again had to replace the sump assembly (the guts of the dishwasher) and now it is 11 -2-12, I’m having trouble again. So within 4 years, I have had the major components of the dishwasher replaced 3 times and I’m sure it’s going to be the fourth when the guy comes again later this week. I called customer service for LG and they pass the buck and say it is up to my extended warranty people, which thank God we purchased (because we usually don’t). They say that the part has to go bad 3 times within a year to be considered for the lemon law. Well, if you ask me this is a lemon. I should have kept my 20-year-old Whirlpool dishwasher which I never had a problem with but just was updating the kitchen so we replaced it. Big mistake! In my opinion, this is not standing behind their product. I’m sure, to them people $610.00 is nothing, but in this household, it is very hard to come by and I want to get what I paid for. I could have bought lemons much cheaper at the grocery store. Buyers beware.

We decided to replace our stacking washer/dryer with a new front loading combo. While there are more features than you can shake a stick at, there is a nice electronic tune that plays at the end of a wash and the wash seems very efficient, the dryer is less performant. The standard dry cycle seems to take 6 hours and even though there is an option to dry for less, anything under 2 hours and the clothes are still wet. I'm still happy overall with the purchase - I like the easy-fill detergent/softener drawer, the build quality of the whole appliance and the large drum to hold the clothes so I would definitely recommend it to others.

Have had this washer/dryer for close to 10 years. Both have worked well. We have not had any mechanical issues. Washer has done a great job. I would recommend this brand to others. Both units are front loaders. The drums are large which I believe helps circulate the clothes to do a better job of cleaning.

I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

Unbalanced Flaw UE - LG Front Loader Extra Capacity - Paid way too much to get extra capacity - would love to have my basic front loader back! Extra capacity is worthless if you cant get the load to spin & finish because of the UE code. Ive had to throw away pillows I washed. No problem in my last machine, because this way overpriced LG wouldnt spin it - not alone, not with other items, not after being wrung out, hung to drip dry, not on low spin - NOTHING. The True Balancer is a joke - it is directly causing the problem. What good is an EXTRA CAPACITY washing machine, if you cant wash more than a normal load in it anyway? The time Ive wasted standing in front of this machine, hoping *this time* it would spin, rebalancing items by hand - makes me sick to think how much we paid for this piece of junk. Good luck with customer service - they said there is no recall even though there is post after post of the same UE complaint, and they *might* call me back once the customer service person logs my complaint. Never asked me for any contact info so Im not sure how that will happen...

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

On April 2012, we purchased an LG over-the-stove microwave Model LMH2016ST for $320. The warranty was only good for one year but we thought we were buying a good product so went ahead and purchased it. On August 2015, the Primary Interlock Switch on the door broke so we called a recommended appliance repairman who replaced it for a total of $170.75. The same switch broke again on February 2016, one year later, and the same repairman told us he has to order a new part and this will cost another $170.75. I called LG Company and registered a complaint about this happening twice and they told me I should have paid attention to the one year warranty at the time of purchase. They do not stand behind their products. We will not repair this microwave because we have already put $237 into this product that appears to be a lemon. This is the last LG product of any kind that we will purchase. We also had a brand new $3000 refrigerator break down the first week we purchased it. Luckily that very expensive part was covered by the warranty at the time. So far, our LG Range is still working. We have lost all confidence in LG products and will not buy anything else from this company.

We have paid for 7 visits to have the door seals replaced since we bought the thing in 2006. At $110 dollars a pop and repair costs amounting to $180 each trip, we could have bought a new fridge. The shelving runners are really cheap plastic and break if you look at them so our drawers are tilted. I will never ever buy another LG. The parts are extortionate to replace and hard to get. The model of the fridge/freezer is LRFC22750sw. We are so disgusted with this abomination we will likely never buy anything LG again including TVs.

In the past 4 months I have had 2 of the 4 LG products I own go out or have issues. Attempting to get these products repaired or service which are under warranty is difficult. LG does not have enough service techs to cover their area of service. Which causes for extend wait and service times. Which is fine if one of your devices is a TV. Though I had a fridge go out and for the issue to total get resolved took 3+ weeks, which end with me purchasing a new fridge not made by LG.

We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) Its been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesnt mind me using their oven to cook my meals.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

LG Washer/Dryer unit. Noticed water on floor, thought it was the washer. Repairman identified water coming from dryer. He was not able to fix the problem. Might add, weve passed the one yr. warranty and didnt purchase an extended warranty thinking back over 50 yrs of never having to call a W/D repair person. After some personal research discovered the water drain was not connected to the proper reservoir. Never saw a drop of water in the prescribed reservoir which means it was never properly installed at the factory or whatever reason LG can figure who to blame. Theyve given me some repair phone #s. None service our area. Discovered that they have a very narrow presence for repair people. This is a BUYER BEWARE of LG. No service, poor and rude customer service and a phone number with a broken answering string. In the meantime, LG has a duty and a responsibility to mitigate all damages and the Consumer Affairs Division of the State of California needs to look into a company that sells their products without providing a reasonable method of getting repair service. Their star deserves a huge Zero. I bought both items at Home Depot and they could not give me a repair person for LG. Right now were stuck with having an expensive dryer that doesnt work. Carting a basket of wet laundry to dry outside is a huge inconvenience for an 80 yr. old.

I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

I have had this washing machine 3 years now. We have two kids so we do a load a day. The machine washes satisfactorily. But then again, most washing machines do. What I would like to caution you against are the high cost of spare parts you WILL NEED as well as the complexity of repairing this machine. When I finally bought this machine, I had read a few reviews about how the rubber gasket inside the door started to smell badly after 6 months or so. I was so enticed by the steam part of the deal that I overlooked this point. Sure enough this Tromm washer has a huge rubber gasket inside the door. This part is very hard to clean as it has a concealed ledge inside. IT WILL START SMELLING after a few months of use no matter how much you clean the tub with bleach or how many times you clean the gasket. Your clothes will smell rotten after a wash. And when they dry they smell musty. This part which costs $130 can be changed by an appliance repair service. It is very hard to do it yourself because the machine has to be opened. Total cost for replacing the gasket is $253. Next... the drain pump will break also. Give it a couple of years or so. The drain pump costs $60 to replace and with the service call that comes to another $210 total. I was amazed the work that was needed to change this pump. First of all, the pump is located in the worst possible place, and the Tromm needs to be opened in multiple places to access this pump. The job took 45 minutes to replace the pump.I am now looking into a Whirlpool clothes washer and after investigating the same parts it seems they are much cheaper and much easier to change if the machine needs to be repaired. I for one will not be buying another LG steam washer.

I bought this model (LSXS26326S) back in 2015, yes this come with 1 year warranty. June 2017, with no clue its just stop being refrigerator, ice not produce, not cool only one thing works is lighting. Called customer service right away, they question me if I have warranty? Yes 1 year warranty. If this case happens 10-20 years later it means this refrigerator already do their jobs, but only 2 years? Dont you think it something wrong might happen with their production? Its not like you bought a car, which is depending on how fast you drive, how aggressive you drive, care taking. But refrigerator what I only do is put food into refrigerator thats it. This refrigerator cost 1.5 k not some hundred dollar. I made a decision to purchase LG brands because I think that I could TRUST them. LG team gave me time to fix this on July 29th which is I could not accept this. I would like to get a same new working refrigerator or higher immediately or full refund so I can buy a refrigerator to keep my food cold and because I feel like I pay too much for this refrigerator that only working for 2 years. LG CASE NO. : **. They put me on Live Chat and waiting about 30 minutes and end up with screen was refreshing by itself and back to beginning again. Buy another brand.

I purchased the LG WT1101CW washing machine in Feb 2015. The machine began to malfunction in November, quitting in the middle of a wash cycle, black control panel, locking a wet load of clothing inside. Fortunately, I had purchased a Geek Squad protection plan. We went through the troubleshooting routine on the phone, to no avail, so they scheduled a repairman within 48 hours.Prior to the visit, I hit the start button on the machine and it started up again. The repairman came to take a look and couldnt see anything wrong with the washer. It ran fine for about a month and repeated same scenario. This time, repair man replaced the control panel. Ran fine for another month and began failing mid-cycle, sporadically, will reset after one, two or three tries at unplugging and replugging machine. Tonight, Ive had to reset the washer four times to get through a medium load of towels. Previously, this has happened with light and heavy loads on various cycles. I have another date with the Geek Squad.I would give this washer zero stars if I could. Im tired of having to climb over this washer to unplug, re-plug, tired of finding the machine hasnt finished washing, tired of having to set up dates where I can wait around for a tech to check out my washer. Im done with LG after this. When the machine works, Ive had fabric softener marks left on my dark clothes, using the Pure Color cycle, requiring a second rinse. The Bright Whites cycle has turned my 800 thread count Egyptian cotton, king sized sheets a dingy yellow color. There is never enough water in the machine to completely submerge any load of laundry. I wonder how clean my clothes really are. I really hate this washer.

I will NEVER buy any LG appliance again. The top-loading HE washer I bought at HHGregg in August of 2012 (Model WT5170HV) has been nothing but a disappointment. LG customer service is terrible! They blame the owner for any problems. Apparently, quality means nothing to them. The area around the bleach dispenser rusted when it was two years old. They did replace the top but when the service tech arrived he just laughed. I do a lot of this, he said with a smile. Your new top will do the same thing in a year or two. Gee, what a vote of confidence. I purchased an extended service plan and Im glad I did. The washer controls do not work. Two new system boards are on order. The repairman told me that without the warranty it would be an expensive repair. He noticed the rust and told me I needed to call LG and get an APM# so the top can be replaced. Just waiting on the new system boards and taking my laundry to the laundromat. Now, just two years later the rust is back but now it is even worse. The washer is rusting around the bleach dispenser and the entire top of the lid opening. Rust is falling into the wash. I phoned LG and was told that they only replace the top once. I must be getting water and bleach on the metal and that I should be wiping it every time I complete a wash. I told the customer service advisor that this was impossible since the rust was under the top. I got nowhere with them and was advised I could get it replaced at my expense. Do you want rust on your clothes? Really? Then why does use water and bleach! Is no liquid is ever supposed to touch it? LG told me the rust is just a cosmetic issue.After owning this washer a little over three years, it breaks! I cannot use it at all! I paid a large amount of money for this machine thinking I was buying the best Top of the Line. What a joke! Serviceman told me after he repairs it I will be lucky to get five years; the average lifespan of this washer. The washer displays proudly on the front a 10-year warranty, but it only covers the motor. I will NEVER PURCHASE another LG product. Buyer beware LG. Do yourself a favor. Buy an inexpensive machine without all the bells and whistle. You will be much better off. The service tech offered that advice.

Purchased LG LFSX29766s 3 years ago. Linear compressor failed within 1 year. Went through a nightmare of a process to have it replaced (had to buy extended warranty to cover the cost.). 2 years later -- linear compressor has failed again. Turns out this is a known problem with LG refrigerators. When they repair they just use the same faulty technology which ends up in repeated failures. Multiple class action lawsuit launched against LG. Awful product. Very disappointed in customer service response.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

I purchased an LG washer and dryer at Sears in Overland Park, KS. I have had service out twice complaining about dirty, dingy clothes and a loud banging sound when the washer is filling with water.Both times, I was told to use a high efficiency detergent and 1-2 tablespoons of detergent. I have complied. My clothes are still dirty and dingy. We have taken to soaking the whites in the sink in a Clorox solution to bring them back. I feel as though I might as well get a washboard out and do the laundry by hand.I replaced my upright washer, which was doing a fine job, so that I could have a quiet washer. The noise is louder and the clothes are embarrassingly dirty to the point where I cannot wear them.Nothing has changed in our laundry, same clothes, same people and same amount of wear. We do not perform any manual labor that would create unusually dirty clothes. My husband uses his washables to lie on the couch and watch television. I am a homemaker who hires out all of the dirty work. We both do workout, regularly. In theory, we are a washing machines dream customers.I hired a plumber to deal with the loud bang in the pipes and he told me it was the solenoid. Today, the solenoids were replaced and there is no change in the loud banging in the pipes. If anyone in the house is asleep, the washer cannot be operated because of the very loud bangs.

Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.

We recently purchased an LG gas range. We paid more and got the higher-end model. Like other people have reviewed is very dangerous. You bump into the knobs and the gas leaks out you dont know it happens unless you smell it or you hear the clicking. LG needs to do something about this Dangerous gas oven.I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. Its crazy. If you have little children around its very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. Thats another problem. I added a photo with three of the knobs off, doesnt that look like **.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

Our LG LFXS24623 fridge experienced a compressor failure at 2 years after purchase. LG shows a 10 year warranty on the compressor however that is on the parts ONLY. I spent $400 for a Sears tech to install the free part. According to the tech he is replacing compressors on LG fridges constantly and there is a class action lawsuit against LG for compressor failures. In addition to the compressor issues, the ice maker is faulty and requires constant fidgeting to make it work. This is another known issue on LG products. The only thing worse than the design/build quality on LG appliances is their customer service. They are in some foreign country, they read off a script, are extremely unhelpful, will not pass you to a supervisor on request, etc. Life is definitely NOT GOOD with LG.

We enjoy LG's double range; we can bake a pizza on the top range and bake a turkey on the bottom (if we so wished) simultaneously. The alerts from the LG range are not annoying buzzards but are soothing melodies.

We love our fridge with its fancy second door that opens but keeps the whole fridge cold. The second door was a big factor for us purchasing as well as being a nice fridge despite being side by side since French Door fridges were low on our list. We had an issue with our water line that took a few months to resolve. Support scheduled service without telling us the day then saying that would contact us. Overall happy with our fridge, especially now that we can FINALLY drink the water cold from the fridge since it was finally fixed and it tastes like the rest of the house.

The oven temperature is not accurate. Have to turn on all the burners beforehand so the temperature is not way too high. Sometimes it will work properly but more often than not it is too hot. The igniter on the right hand side of range (in front) will turn itself on and keep on until we unplug the stove. I think this is a fire hazard. And for the cost of the range it is definitely a piece of expensive junk. The cost of the range was around $1000. The range will definitely have to be replaced and it is only 2 1/2 years old.

I found this site while researching LG FL washers. I have had an LG WM2010CW washer for years now. I went through the mold issue and solved it with common sense. Im not disparaging anyone here with mold issues but these suggestions fixed my issue which was minor in comparison.Clean out the filter at the bottom of the machine; then run a clean cycle with a cup of vinegar. Pour it into the dispenser for detergent, not the bleach dispenser. When the cycle is done, re-clean the filter and wipe out interior with vinegar. Get out the goop manually. Remove the dispenser drawer and wipe out the entire compartment with vinegar. Allow to air dry overnight leaving out the drawer. Replace the drawer and run a rinse to remove the vinegar. Quit using fabric softener or dryer sheets and switch to an unscented powder detergent. You need to be able to smell the machine. Use 2 tbsp. per load for moderate water, 1 if your water is soft. Adjust up or down as needed from there. Fill the softener compartment with white vinegar. Run an extra rinse on every load to work on the buildup. If you are using scented detergent and its still strong-smelling after the cycle, it isnt rinsing out. To monitor rinsing, add a gallon of water through dispenser drawer during rinse cycle, or more if needed, to see water. If detergent isnt rinsing out, either the oil or dirt is in your clothes. Do this for a month or so as every load of clothes will be reintroducing mold to your machine. Fabric softener is made from animal fat and will get rancid and breed mold. It also leaves fatty, greasy residue on your clothes that detergent must cut through. Detergents are alkaline so the mold in your washer needs that environment. The vinegar is a mild acid. Once your washer is back to normal and you have detergent dosage worked out, use a max of a tbsp. of softener or mix softener (50/50) with vinegar. The clean cycle on your washer is for maintenance. It isnt designed to eradicate a major problem. It took awhile for the machine to get in such bad shape and it will take time to fix it.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Only lasted 16 month. Bought at Best Buy in 4/2018, freezer and ice maker broke down in 8/2019 and now refrigerator portion not cooling right. Will never purchase LG again. Warranty through Best Buy is Geek Squad which is a total disaster. Still without a refrigerator after 1 month.

After 1.5 years the refrigerator does not work! All of my food is spoiled & frozen foods are thawed. Service man came out & just for labor $465 on top of the 2,700 I spent on the refrigerator 1.5 yrs ago. Customer service is a joke!! Theyre unwilling to do anything for me. My old refrigerator lasted 30 years. I shouldve bought another whirlpool!!! Basically LG is selling piece of crap products to continue making a profit off of people every time they break. DONT BUY LG!!! I wish I wouldve seen these reviews before buying!!!

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

LG countertop microwave oven completely quit working after 3 weeks. Customer Service said I could get a refund but its now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with. Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I had to file complaints with the Better Business Bureau, the FTC, and the New Mexico State Atty General. The next step will be to sue them in small claims court. This has been a huge waste of time and frustration. I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.

Purchased this unit in Feb. 2011. Eight months later the ice maker quit. LG replaced it. 6 months later it failed again, this time on me. Two months later water supply to ice maker froze and pushed the water line out of the back of the unit, wet floor, ruined ceiling and wall in basement. 4 months later, water solenoid failed in the open position, filled the freezer with water, large block of ice and ruined food. Two weeks ago noticed the freezer was frosting up bad. Found that the freezer fan was not working. Ordered new motor. Upon returning from work this evening the refrigerator was 62 degrees, more ruined food. Called LG, said they had other complaints of the same. Offered to schedule a repairman for me. I think I need a Lemon Crusher.

I bought a refrigerator with an LG compressor in it in September of 2016. Two days ago it stopped working. I looked at the warranty, parts are covered for 1 year and the compressor is covered for 10 years. After I had a tech out to look at the problem the total cost to repair the fridge was $850 which included a free compressor that was covered under the warranty. The issue was all of the other parts that were damaged by the oil leaking out of the faulty compressor are not covered under the parts warranty. This is a total scam by LG who made inferior products. The tech told me the replacement would be the compressor that just broke and I would be back in the same spot 2-3 years from now. Does LG think 2-3 year for a refrigerator is a normal life span??

I purchased an LG refrigerator double door, bottom freezer ice maker and its non working after only 6 months and have called repeatedly for service... its under warranty. They first sent someone out that doesnt even work on refrigerators and now going into week 3 saying they will call in 2 business days to schedule. And the more I called its now 3 to 5 business days just to get an appointment set which hasnt happened yet! Ive thrown out hundreds of dollars in food! I never have bought LG in the past. Always stuck with Samsung and I should have not ever switched brands... lesson learned. I feel like since they cant get a service person out here a full replacement should be in order and when I said I DID want to do a survey I was never given that call. When I told the man on the phone I wanted to make a complaint... he said, Maam other than it not working what do you need to complain about? And did not send me to another extension to even do that or take a formal complaint himself. What the heck is with this company. I will NEVER buy this brand again in any product...

Runaway oven temp noted Monday 26 Jan 2015. Preheated oven to 350, placed pizza on pan in oven and had smoke alarm go off 5 minutes later. Controls on range allowed me to turn off oven and allow to cool. Pizza was reduced to charcoal. Obtained thermometer from my Grill with 600 F upper temp limit and hung it from the rack in LG Oven and set temp to 350. Within 5-7 minutes temp maxed out thermometer at 600+ degrees. Turned off the oven and heard a sharp snap noise behind the oven followed by clock and all other LED displays turning off. Pulled Oven and disconnected 240 plug from socket.Bluepoint DMM showed 0 VAC when both hot lead touched (should have been 220 - 240). Also showed 0 VAC when either hot lead touched to neutral (should have been 120). Circuit breaker found to be in open position and would no longer close to complete the circuit. Took cover from 240 Range connector and found both hot legs were physically melted open, forming a 3/16 inch gap between end of wiring and connector wire receivers (In English, there was such a sudden and dead short type of electrical failure that it blew the wires off of the terminals in the connector and totaled my Siemens circuit breaker). With Junk LG now disconnected, I used DMM to check for continuity of three-pronged plug while still connected to range and had one hot circuit shorted to neutral. Removed cable from stove and using DMM found no short between the wires of the cable. Range still showed short to neutral.Sent E-mail to LG and was sent a complete wiring diagram. Since this range never did show a fault code at any time I pulled back cover and PCB cover. Many locations of paint discoloration noted on back of Range including the stove light area, the two large secondary electrical connectors, and in other areas. Dont intend to play with LG on this for safety reasons. I have new Whirlpool range coming today and am about to replace 240 connector, wiring and the circuit breaker for our protection. The LG stove is going to go to a local, LG certified and personally trusted appliance repair facility. I will be asking for this unnamed store to provide my lawyer with the results of their testing and diagnosis along with defective parts. My intent is to make LG very uncomfortable for selling these dangerous devices to us as consumers.

We purchased the LG washer / dryer set on 1-11-20 from Warner Stallion. Right from the start the dryer makes a constant banging noise like there’s a pair of tennis shoes drying. I called the appliance store that we purchased from and after waiting 4 days for a call back they finally scheduled a service tech to come out, he told me that unfortunately all LG dryers sound like, there is no fix so I just have to put up with it. I called the salesperson we had and explained to her, she said she never heard of this problem.... I didn’t hear from her again. Today I was using the LG wash machine for bedding, when I opened the door, I noticed my sheets were ripped into pieces. Think twice before purchasing a LG appliance.

Just using the refrigerator. Normally the defrost does not work. The repairman told me to unplug the refrigerator to let it defrost for 24 hours. Of course that means all of the food is spoiled. Home Depot has informed Im stuck with this piece of junk. After 24 hours I am suppose to plug it back in and hope it runs and cools properly. If it does not the repairman will order a fan which will take a week to get. In the meantime I and a bunch of spoiled food and no refrigerator. Do not buy an LG! LFXS30726S.

I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really dont use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. Thats why I gave it 4 stars rather than 5.

I purchased LG wash machine model WT-1501CW in 2016. The wash plate started to pop up. When I removed it, I noticed the groves were plastic and the agitator was metal which caused it to wear down. I ordered the part online for $60. When I tried to replace it, the agitator bearing was welded to the transmission shaft so it was IMPOSSIBLE to remove. I called LG and they referred me to an LG authorized repair company. The repair company come out and CONFIRMED that the agitator bearing was welded to the transmission shaft and there is no way to repair. The appliance repair company and I have both reached out to LG several times. We are both receiving the run around. This is clearly a factory defect. I am going on three weeks without any assistance from LG on how they will rectify THEIR faulty machine.

Great appliance that only uses the water it needs and no more. Had proven to be very dependable and reliable. Offers many custom settings. I think the best feature is its auto water feature, since were on a septic its not using unnecessary amounts of water on smaller loads.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

This is a follow-up to my first complaint. We sent in the serial number label and paperwork stating that we would not hold LG responsible for a hush money settlement of $264.00. The offer had expired while we were pursuing our legal options, so we called and talked to a gal named Courtney who said, “No problem. Send in the paperwork and we will honor the cash hush payment originally offered.” We received a phone call today from a person named Sunyung who originally had made the offer. She informed us that now the offer had gone down to $194.00, because Courtney had no authority to authorize a hush payout. Then, she proceeded to complain and tell me that communication between the people in customer service wasnt what it should be. I told her that sounded like an internal problem and I was not being paid to listen to her and try to figure out how the communication could be rectified within her department! I asked to speak to her superior, and she gave me to Michael. Michael told me that yes, the part was warrantied, but I got one of the small percentage of refrigerators that were unfixable, basically the lemon model, and thats just how the ball bounces. They still would not honor the warranty and told me since the fridge was now a month older, it was worth $70.00 less! This thing hasnt worked for 9 months! I think I will just wait for the class action suit that I am sure will be coming up in the next few years when a lawyer gets a hold of this and wants to make some easy money. I dont care if I get only an 18 cents payout. It is now the principle of the situation. I did tell Michael he could be president with all his doublespeak and asked him why they want to beat their customers up so badly. First, they lie about their warranties; then, they offer you hush money; then, they renege on that. No ethics with these people. Obviously, they have no faith in God because this is just not how you treat people. Life sometimes just isnt fair. This is one of those times.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

Wow! Before I bought the LG Model WT5101HW in Aug. 2010, I could not find bad reviews on this washing machine. I wish Id investigated further. It is just as noted in other reviews; not enough water in most cycles, not energy efficient (1:09 hr. cycle will take up to 1:55 hr.), water levels will sometimes leave clothes dry and still dirty. Machine has been recalled and fixed by service representative (which took three trips), constantly going UE and adding water, etc. There is no way to shorten a cycle except rinse and spin or spin only. I found the only thing that works reasonably well for cleaning is the Bulky/Bedding cycle. This seems to load the water based on level rather than the weight method. But it always fills it full, so I make sure the loads warrant the extra water used. I am considering biting the bullet on a different washing machine when the extended warranty expires in about ten months. I will NEVER purchase another LG product. Worst customer service Ive ever experienced.

Only had for 2 year and ice maker broke and took 1 month to get part and now whole refrigerator down and it is taking over 1 week to have someone come to look at it. All food going bad. Will tell people not to buy LG as the parts and service is very poor. They dont care about customers. Just wasted 1 month of food and Home Depot wont help out to try to get someone out to help.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

I needed a platform to express my utter frustration with your company. I bought this LG fridge 3 1/2 yrs ago.. Apparently during my absence this summer, my compressor died and you can imagine how badly my fridge with its closed doors smelled after 4 months away. When I called LG, you knew about the compressors failure in this model, (which all owners should have been made aware of). Had it fixed, although the odor continues, even after using every available product.The problem that started after the repair was the NOISE, which is worse than the smell. Had it serviced again, but still the noise continued. Major issue is that the noise is not consistent. It comes and goes and therefore not always heard when repairs are being made. Called LG again and Travis from LG came to repair. He fiddled with the fridge for a few minutes and said it was fixed. Called him 10 minutes later and said the fridge was really noisy now and could he return so he could hear it and maybe even fix it correctly. He said he could not, but would return the next day. He never returned or called me. I have called customer service many, many times, even asking for a supervisor, (one actually hung up on me). Was finally told that the warranty doesnt cover noise. I explained that I never had the noise until you fixed the compressor, but that didnt seem to matter. You said that you would send another of your service people out for a 4th try, but I was done with this nonsense. Had no confidence in your ability to fix anything. My fridge was now a smelly, noisy lemon and I wanted a new fridge (which I said I would share in the cost). My fridge is in an open kitchen, living room and dining room that we cannot use when the fridge noise starts so we have to leave the room or blast the TV to drown out the fridge noise, which turned out to be a bad idea. Not a way to live. At times the fridge sounds like a subway rumbling into the station. This has become a quality of life issue and is no longer worth the aggravation. LGs Life is Good motto is a myth for us. Not only have we suffered for the last 3 weeks, we must now add insult to injury with the expense of buying a new refrigerator. You should all be ashamed of your customer service department and maybe try teaching your people some common sense. Received an email back from LG discussing my AIR CONDITIONER! Need I say anything else?

We purchased an LG door in door refrigerator, spent a lot of money! We havent had it for a year yet and we noticed a defect on the finish of the stainless on the control panel cover... its like corrosion... I had been contacting customer service for one month!!! I know this is cosmetic and would Not be covered under warranty. We were assigned a service center... and a tech came to our home and confirmed that it was a defect. And Would not be covered but that he had seen this before.I again contacted LG thinking they would stand behind there product. After being disconnected 4 times I finally talked to a Dahl she said she would send approval for replacement to the same service CO. I had come out... after 10 days and no contact, I started to contact all services involved. Basically I had been straight up lied to!! They never sent approval... denied that they had and said they WOULD NOT!!! This appliance is not even a year old. We spent $3100.00 on it and they wont stand behind a defective finish!! We are soooo disappointed I cant even say. So we have a huge under one year old item that looks like crap in my new kitchen!!! I would NEVER RECOMMEND LG TO ANYONE.THE CUSTOMER SERVICE IS AWFUL. Im helpful and frankly speaking a bunch of liars... 9 phone calls, hours of my time being disconnected for zero end result!!! Warning, unless you want an expensive piece of JUNK in youre kitchen... do not purchase an LG refrigerator!!!

LG wt5480cw top load washer - We bought what we thought large cap. top load not cheap washer. We have had it for a year and cannot wash hardly any load-large bedding or just towels without it having a balance problem and it stopping and refilling and trying again. The loads can take several hours if you do not stand there and keep trying to re-shift clothes. We have an extended warranty which we are sorry to have as we are close to accepting our loss and getting a standard machine as our old Kenmore never had this problem for 15 yrs. What can we do?

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and repaired it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and repaired it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They dont care about you once they have sold you their product.

My gas range started having problems with the control knobs at about 4 yrs of use. We have babied and done all we could do to keep them together. I have looked at the price of replacement knobs and the price is crazy. By the time you purchase 5 knobs you could purchase another gas range. I guess that is what I will have to do. The stove still works very well. I would never recommend the purchase of any LG product. My dishwasher is LG and I cant use it. It started shocking everyone when being used.

My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldnt allow it, would have liked it to come with stainless hoses for the icemaker.

I felt really good about LG Refrigerators until mine had an issue. It really was not an issue at all, but the company that they sent to check it out made it into a big issue. I had called and said, My freezer was frosted over. Did I just not got it shut good or is there something wrong? There was also a shelf that had a crack. They would need to come out and fix that. And they said theyd take a look at it when they come out. So, the guy came out and fixed the other things, and then he said there were two fans for the freezer and one of them was only working part of the time. He also said he was gonna have to order another fan. And he scheduled to be back out the following Sunday to replace that.The following Sunday came around, and he didnt show up. I was here all day. I was calling them and they said he was gonna be here, but he never showed up. So, we set it again for the following Sunday. Again, the second Sunday in a row, my only day-off of the week, and I was sitting at the house at the couch, and again, he did not show up. And then, that got me. At one point, during the day, they lied and said they just talked to him and that he was gonna be calling me. I didnt get a call. And when I called them back, they said they were still trying to get a hold of him. So, then, I was trying to get LG to send somebody else, but they go right back to the same outfit. The third Sunday in a row, a different guy showed up and he took one look and said there is only one fan on this refrigerator freezer, and its working fine. He said, “You probably didnt have the door shut good, the reason it frosted over. So, I was really angry.And then, during this whole time, LG was sending me things, trying to get me to take another extended warranty on this. And Im like, Youre not even taking care of me on your original warranty. Im not about to spend more money for an additional warranty when I got treated so crappy in the first place.” Another thing is the first time, when the guy did come and he said that was what it needed, it was not long after that that also, it quit making ice. And I told him that when I was waiting for all those times for somebody to come back out, and its not making ice now. When the other guy did come out, he looked. The first guy had turned the ice maker off and never turned it back on.I like the refrigerator. I like that for the size because that size is the only size in my condo that I can get a refrigerator. And its working fine now, but at the same time, Ive been so upset about how I got treated, and I should have never been treated that way. I wish LG would do something to make up for it like give me another year of extended warranty and dont charge me for it. I didnt get my moneys worth.

I purchased my LG dryer model DLEX4270 and immediately I noticed the lint screen didnt fit the slot perfectly. I went ahead and dried clothes in it anyway. Some of the clothes became wrapped around the corner of the screen and caused them to stretch out to a point that they arent wearable. I contacted LG to send a new screen and was informed that I would have to pay for it. Now the screen has actually cracked and smells like its going to catch on fire. So, I ordered a new 1 and the same thing has happened again. Really poor design!!

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

LG LMX 25981st - When opening left door of 4-door French style would hear a loud pop. Then noticed during this pop the display panel would flash on and off. Finally popping stopped. Now no water, no ice or water filling, no display lights on front. Refridge is cool and freezer freezes but no controls. Trying to find if others have had this problem.

We have had our LG Electric Range (LSE4613) since September of 2017. Within this two month period, we have had quite a few incidents when the burners were turned on without us realizing they were on. This last time, we were seconds from significant fire damage to our home. As many others have noted, because the LG stovetops can be turned on by the slightest touch, brush or bump, it is a huge safety hazard. LG needs to develop a fix for this dangerous problem before there is a major recall or lawsuit. There is a lock feature, but its not possible to have it on at all times. The self cleaning feature also seems dangerous. While cleaning, the tile and surrounding granite became too hot to touch, so we turned it off within one hour.

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

We bought an LG stackable washer and dryer. It was delivered today. The electric dryer doesn’t come with an electrical cord to plug into the wall so you can actually use it. No one told us that-you actually have to pay extra for the cord! I can’t believe it. If you pay $160 for installation, they include the cord but otherwise—nnnnooooooo. What will they come up with next to get their hand in your pocket? And this set is expensive to start with. Be forewarned.

I have raised a complaint on my recently bought LG washing machine direct drive on 24th December. LG service had come on 26th and said the panel has to be replaced and they have to get the panel from Cochin. Next day I called them due to lack of response and they said it has to arrive from Noida. Today we called and they said that part is no longer available. I trusted LG and purchased this product. Now I regret it. I suggest if LG has no commitment at making quality products then give me a temporary washing machine until the repair is over. I had a useless customer care experience. Only fake promises and nothing else. I have had same experiences with LG Refrigerator and Microwave oven which too have repair issues. I quit LG.