Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

The fridge has great cooling system, very practical design plus the aesthetics fit my taste. The height is just perfect for someone petite. It also has cold savers and french doors. It was more affordable compared to the other brands with the specifics that I wanted. It has add ons, it is also very durable. It has definitely met my expectations with all the bells and whistles. But I wish the organizing bins were adjustable. Temperature per shelf adjustable, a roll out shelf, easy to remove and clean bins, an area where we can put odor neutralizer. That would really be helpful

I had the misfortune to purchase six LG appliances. In the past two years, I have had 2 repairs to my refrigerator, 2 repairs to my stove, 1 repair to my washing machine, and my microwave had to be replaced. Presently, my products are still under a warranty, however, LG Repair service have refused to come to my house, again to fix my stove. DO NOT BUY LG PRODUCTS!!!

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

Worst washer I have ever had. Does not wash dried food etc off clothes. I think it dont give enough water to wash properly. I always do extra rinse cycle because I dont like the thought of wearing detergent in my clothes. If I could afford to get rid of this piece of ** I would. But right now Im stuck with it. If I could give this washer a no star I would because it is worthless.

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didnt clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one. Again, last night after having yet another repairman out and only repaired about a couple of weeks ago, it breaks again and wont even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think youre not up to par!!!

My fridge was having insufficient temperature problem. I made complaint for Repeat repair with Coimbatore branch incharge Mr. **. Earlier it was attended by his technician only. Also complaint was registered with Customer Care on 28.04.21. Pls find below complaint confirmation: Dear customer ** is given to **. After completion of your work to your satisfaction please share the Happiness Code: 11500 with our Service Engineer to close your Service request. You can also visit us on https://bit.ly/lg-customer-support. ——— Though I followed MANY times with Mr. ** & Customer Care, nobody cared & attended the problem. Already I paid ₹649. I waited till today morning. Since Lockdown was announced, I arranged with private company and got repaired within 4 hours. Change your logo “LG Never care” instead of “LG Care”. Waste of Time. Waste of food kept in fridge. Since you failed to rectify my repair, pls return my amount ₹649.

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

4 yr old LG Front loader washing machine... nothing but problems! Kept getting UE code (unbalanced). Called tech and he changed tub seal. Worked for 2 mos and now I have been getting another code saying a spin/drain issue!! Cant put any towels in, not 6, not, 5, 4, 3, or even 2!! My towels are now being held hostage in the washer full of water and locked in!! This washer is a piece of crap and LG sucks! Never going to buy another LG product AGAIN!! Going to look at new washers this week and running from LG!! LG, you suck and need new engineers!!!

Updated on 03/24/2020: Well this is just a follow up to my last review. Still no change in the fact that LG has the worst customer service. As stated in my last review I bought the microwave last November and after 10 service calls they still refuse to replace the unit, forcing me to take day after day off work as they try and repair the microwave. DO NOT BUY LG is my advice if youre in the market for appliances. I only hit 1 star because it wouldnt let me put none.Original Review: Well I wish I could say my experience was good, but if I had to do it all over I would definitely not choose LG. It started in November of 2019, I was deep in the middle of a whole house remodel and it was time to purchase appliances. I chose LG because they had the look I was wanting and seemed to have decent reviews. So I made my purchase at the Home Depot and set up delivery. They were delivered the next weekend and as they suggested I unboxed everything at once before the delivery driver left and all looked just as beautiful as the ones I had picked out at the store. I was still a week away from actually installing all the appliances so I didnt think to plug each item in to make sure they worked. Thats where the trouble started, the refrigerator, range, and dishwasher all worked great and still do to this day. But when I got the over the range microwave installed and plugged in it wouldnt work. I immediately called home depot who referred me to LG direct. I called LG direct and they said since I waited 72 hours that I would have to have it fixed rather than replaced. Here we are March 1st 2020, 5 service calls, 8 calls on hold with LG, and a pissed off wife, I still dont have a working microwave, and the part they say it needs is backordered. I am beyond pissed off with LG and would definitely not recommend them on the sole reason as they do not stand behind their product. I wish I could return all of the stuff and go with another brand. Ill keep you updated if they make it right. But I have lost all faith in their customer service.

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“. Finally I called executive service at LG in Alabama again and was confirmed that it was never set up correctly. She did set it up today, Jan 25, 2018. The service tech was now able to order the parts and would call me back with a time and date for him to come back to install the parts. So, going on more than 10 days of phone calls and waiting will continue for another unacceptable time. Stay tuned! This story seems to be repeated in all the reviews. Very sad for such a large company with beautiful, expensive appliances.

We have had a LG DLEX3001W Ultra Capacity Dryer and a WM3001HWA Ultra Washer for the past 4 years. Unlike the Wash Machine which is another story the Dryer has been a pretty decent appliance overall. We have although have had one consistent annoying issue that we have been experiencing and it is clothes being wet or very damp after a drying cycle. We did the normal cleaning of the lint filter and what we could visibly clean out of the lint filter cavity. Eventually this method of cleaning was no longer fixing the problem. I will note that we have a very short vent run to the outside which is always checked and is clean. So what we did was remove the lint screen and then took our vacuum cleaner with a small crevice attachment and cleaned out the lower lint cavity. We then reversed our vacuum hose to the blow side and placed the attachment into the lint cavity and wrapped it with a towel to prevent air leakage and then proceeded to blow air into the lint cavity. To our surprise there was quite a bit of lint that was forced through to the outside vent that we could not see in the lint cavity. From what we can figure it appears lint can become stuck along the exit path in the dryer and needs to be forced out. Once we cleaned out the lint cavity to the outside drying returned to normal. Hope this helps and prevents an unnecessary repair call and charges. It would be nice if Lg would add some information on this issue through their website to assist consumers.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

Purchased LG Fridge December 18, 2015. The fridge broke down June 2019! The product is less than 3 1/2 years old. Had to throw all of the content within the fridge and freezer $500 in groceries. Customer service experience was so stressful. Customer service department for LG Canada is located in Panama. The customer service representatives lack experience, cannot answer any simple questions. They put the customer on hold for a very long period of time and most importantly the customer service representatives are NOT FLUENT IN ENGLISH!!!! The conversation was very, very difficult. I would never purchase a LG appliance. Caution when purchasing.

This has got to be the worse washer I have ever used. IF it completes a cycle, it may take 2 hours or more. This happens only occasionally as the machine usually errors out. We have replaced every part imaginable and still have a hunk of junk. Will never buy another LG product.

My friend and I both purchased LG dryers and we both have the same problem and cant figure it out. Our dryers have a funny musty smell when we dry our clothes. Has anyone else had this problem? Also, my washer is way too rough on my clothes and I dont want to wash everything on a delicate cycle. I havent contacted LG yet, but just wanted to know if anyone else has this problem before I contact them so I could have some reviews to back me up. Thank you.

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

I bought an LG Range model LRE3981ST from Home Depot in February 2011. On July 2011, I noticed rust spots on the front door of the range; I called service and booked a tech to come out. After waiting for an hour (and now late for work), the technician called me and said he did not have approval for the service call, and it will be a $75 charge. I was also asked why I didn’t read the service contract, so I told him not to bother to come out. I called the customer service and pulled it out of them that there is a service call fee of $75.00. I called Home Depot and explained the situation. They said they will give me the $75.00 fee back on my credit card, and to go ahead in booking an appointment. I tried today (August 10) to make an appointment. LG said to call back on August 15 since they will not show any available appointments until that date. I was also told that rust spots are not covered. Why did I pay for an extended warranty? I will now never buy another LG product again.

I have the 4 French door model LMXS30776S I bought it Nov. 2014... It was delivered late Jan 2015. This Jan 2017 it stopped cooling... Home Depot sent a repair man (I bought 5 year extended warranty). He said the compressor went bad and LG had to repair... Since then. LG repair person has the first call replaced the compressor... Still didnt work. The second visit fixed a leak and installed a new PCB board. That was on 2-17-17. Guess what 3 days later still not fixed... This is the worst product I ever purchased and at almost $3000 dollars. It will be the last LG I will ever buy.

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.LG looks pretty but the quality leaves something to be desired.

The refrigerator is alright. I like the freezer on the bottom. But the shelves are useless. They keep cracking and breaking with normal usage. But I use the Costco warranty.

I purchased this microwave on Amazon a little over 2 years ago. The plastic tabs that hold the glass in place randomly broke one day while not even in use. LG does not care because the warranty is only for 1 year. They want to sell me a replacement door for $115 for a $250 microwave. There is no way the door costs this much. I refuse to buy anything else LG.

We also splurged and purchased the LG combo after being told they were the best. We had them 4 months and the washer began to leak. We had the service people out 7 times. Of course, it would not leak when they were here. We also had the disgusting odor and high-pitched scream when filling with water. The service men informed us that it could no way be their problem--it had to be something we did. They also had no idea how to get rid of the smell. We were still under warranty at the time. I had to keep taking off time from work to be here when they were here. The last time they were here, though, I walked in on one of them talking to their dispatcher complaining that they had been here several times and they were making no money on this call. Isnt that great? I have a faulty washer and dryer and they are worried about money? What about the money we spent on these relics? Needless to say, that was the last time they were here. I just happened to ask a sales lady at Home Depot about the odor and she told me about the front panel and draining that tube and actually running Clorox bleach through the machine. She also said do not use Downy whatever you do as it builds up on the drum and does not come off and always leave the washer door open. But, now, there’s a new problem: the light never goes off in the washer. It used to. I emailed LG and their response was you need a service call. Are you kidding? If there is a class action suit, I want in. I have not talked to one person that is happy with their machine!

Bought this refrigerator about 2 years ago. The ice machine keeps freezing up. It will work for about 2 days then freeze up again. We keep taking my blow dryer and unfreezing the unit. I wish had I read all the reviews with this refrigerator. I would have never bought.

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.

I purchased my LG Range in the hopes LG products would live up to the hype! In fact I bought all LG appliances. To my disappointment only the washer and dryer have lived up to my expectations. Anyways on to the range. My range was purchase in 2009 and the knobs became loose and wobbly by 2011. However, I kept using them until they completely broke off. After speaking with customer service and explaining the defect they reluctantly sent me out a brand new supposedly updated model of the knobs with the defect fix... WRONG!Fast forward to 2016 present day my knobs are loose, wobbly, and a couple have broken off. I called customer service and they tell me because they already sent out the updated knobs in 2014 they could no longer replace them. I explained it was a manufacturers defect and the knobs they sent out were the same defective knobs. The rep transferred me to Executive Services Corporate Office where I spoke to Jewel. She was very rude and short with me, continually stating Its our policy that we cant send out any more knobs and gave me the parts ordering department so I could pay for a set myself. She even went as far to blame me for the broken knobs saying that maybe I was using the oven wrong and she doesnt live in my house so she cant verify that Im telling the truth that the knobs are defective.She was cold and had no interest in hearing my side of the story. Basically she told me I need to eat the $150 cost of replacing the knobs every two years! Which clearly exceeds the cost of the range! She even hung up on me because I asked her questions she refused to answer because she knew it would expose LG as a fraudulent company that doesnt stand behind their product. I called back and spoke with Erica who was very nice and said she would forward the complaint. For now it looks like Ill have to eat the cost of the new set and repair the factory defect with a fix I found on YouTube which involves fitting a brass tube over the knob post. I hope we can win this battle against LG! Clearly the knob design is very poor engineering on LGs part or just too cheap to use aluminium instead of chrome plated plastic!

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

I have had my LG front loading washer for about 2 years. It has ruined all of my white pants by staining them with gray marks. It leaves a simple line of gray up to 6 inches long various places all over my pants. In contacting the company I was told to do the tub cleaning more often. I have found that this grease collects right inside the door around the seal. I have cleaned it out regularly but alas my white pants came out ruined again. I felt that I had researched this product quite well before purchasing. I am very disappointed and feel stuck with a washer that ruins my clothes. I am not in a position to purchase another unit nor purchase more clothes. I would not recommend this brand ever.

LFX 28978ST French door refrigerator - Paid over 3 thousand dollars for this beautiful worthless excuse for a refrigerator. Stopped cooling for the third time in the past year (only 5 years old) and once again ruined everything in both compartments. Compressor out again. This will be compressor #4 (one wouldnt work out of the box) and repairman says not worth fixing as they go out all the time. Signed up for potential class action by one of the internet law firms but they sent me an email a few days ago saying they were not continuing the action. Said they would send my issue to LG as they are very customer focused. The next morning found all food ruined and compressor out. Customer focused... NOT!!! Please please please do not purchase this or any other LG product.

We purchase new LG products five years ago and have been totally disappointed with our dishwasher. It is the worst weve ever owned. It doesnt clean the dishes and now keep getting code 0E. Cant fix.

We purchased an LG LDF7551ST dishwasher in June 2012 for $800. While under warranty, in June 2013, it stopped working (Error message E1) and needed service and parts replaced. In September 2013, the same issue occurred and the dishwasher needed to be serviced and similar parts replaced. This happened a third time this past Tuesday, July 15. This is obviously defective merchandise and LG refuses to replace the machine. They say that they are doing me a favor by extending the warranty on the parts being replaced. Some for the second and possibly now the third time.I have, to date, needed to take time off from work five times: once each for the appliance company to come to evaluate the problem and once for them to replace the parts. In addition, I have been on the phone with LG for numerous hours both on hold and trying to get some kind of resolution to this matter. The managers I spoke with both said they are at the highest level of decision making and refused to replace this machine. They told me I could write a letter to LG but it would come to them and nothing more would be done and I would not even get a response. I purchased a defective machine which should be replaced. I do not have the time nor patience to have to deal with this issue every few months.

LG Black Stainless Model #LFXC24726D - I have had my doors replaced twice. Last week the tech David ** here in Northern California came out to replace the freezer and one refrigerator door. When he replaced the freezer door he chipped the plastic on the freezer prying the old paint skin off. Then he scratched the new skin by the handle in the corner. It looks like the new skin that was replaced on the freezer doesnt fit this model because now all that you can see where the handles are is the white plastic. I called within 15 minutes of David leaving to complain about the chipped plastic. He came back to the house, took pictures and sent it on to customer service in Alabama to Jessica the Executive Supervisor. The following day I got an email saying they would be out on 10/18/18 between 8-12. Of course on 10/18/18 around 10:45 I get a call from Jessica the Executive Supervisor saying that they would not be fixing the chip that the tech made and that the case was closed and they would not be coming out anymore. I asked if they had reviewed my two email dated 10/21/18 on the other two issues. She said no and that I would get a call from her within 24-48 hours. Of course no call so I called on 10/22/18 and Jessica was not available so I spoke to Bill Executive Service Supervisor and told that I would have to pay for the new freezer door and service call on something that the tech David ** messed up. My only recourse is to appeal to the Office of the President (no phone number to speak to anyone in that office). At this point I will be complaining to the Bureau of Consumer Protection, Better Business Bureau and looking to see if there is a Class Action Lawsuit going on.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

We have been having a cooling issues with our LG French Door Refrigerator. We called the 800 243 0000 number a few times. The first time, the associate asked us to reset the unit and wait for 24 hrs. After the unit failed to reset, we called the number since the unit is under warranty. We were told LG does not have service technicians in our area and we will have to go through an authorized service center. The first service center refused to work with us saying they need the original sales receipt even after LG promised to cover the parts. The authorized service center then called me to give an estimate of $1500 without even looking at the unit. After we called LG service to help us find a technician or another service center, the LG executive response team member set me up with another authorized service center, who set up an appointment after LG provided an authorization. We waited for a week for the appointment, only to have the service call and inform us that they made a mistake and will not service LG units. This is after the LG associate was on a conference call with us and the service center a week ago. So after two week of waiting we have no resolution in sight and LG customer service keeps giving us the runaround. PLEASE DO NOT PURCHASE LG PRODUCTS.

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

I bought LG refrigerator December 21st 2018. After having it for only 5 months, the water dispenser started spitting out water by itself. Contacted LG and they send a repairman try to fix it. 2 weeks later it started spitting out water again multiple times and multiple times cleaning the floor so none of us will slip and fall. My husband contacted LG again but they had him transferred from different customer service (which by the way customer service is overseas). I wish I had read this review prior to purchasing a new refrigerator then I would not have to go with the hassle and wasted my money. Will not purchase LG appliances ever again!!!

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

LG Dishwasher Model LDF7932ST, leaking door seal several months after buying the dishwasher. The bottom rack caught on the thin metal that houses the door seal molding it bending it. I bent it back but it keeps happening. This is such a poor design. After it got bent back and forth so many times, my dishwasher is now unusable. I have a $900 piece of scrap and that is being kind the thin metal that houses the door seal that is welded in crap. We have been unable to purchase the replacement parts. We have to keep putting towels under the dishwasher to wash dishes. This is ridiculous to have such an expensive dishwasher that turned to crap so quickly. If anyone can be of any help, please write.

Its front loading and the seal is constantly covered with mold under the rubber around the opening. LG has done nothing to correct it. They did a recall but that only went through the early 2000’s. Mine is a 2010 and I constantly fight it. As much as I like the front loading vs top loading I will never get a front loader again. Fortunately the mold doesn’t get on the clothes. It’s just the idea. I also keep the door open when not in use. That way there is no moldy smell either.

I have had the LG Direct Drive smart drum for several months and on almost every wash cycle I have to rebalance the clothes inside. I am just trying to warn other consumers about the frustration I am going through. To be fair I have not contacted the company yet. We did call Sears and they said we would have to pay of a service call. So I am going to contact LG after I can get all my paperwork together - stay tuned.

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

I bought an LG washer and dryer based on consumer reports/reviews, but I was sorely disappointed. Number 1 problem: Any and all clothing regardless of age, material content, or color emerges from the wash cycle looking like **. I never ever have experienced such rapid and profound deterioration of clothing and linens! It is heartbreaking to see my familys entire wardrobe worn away to the point where I am embarrassed to dress my children. These were items which looked brand new with repeated washing in my old machine and brand new high quality clothing never worn by anyone yet ever! It has extreme wash wear even with minimal HE detergent in a medium size load with extra water and slow spin speed on delicate ones. In addition, when it arrived, it was poorly color matched so the two appliances looked awful side by side (one crisp white and one grayish white). For the first week of washing, the machine stank like chemicals and it transferred to the clothing/linens. I managed to clear that up with repeated scrubbing of the gasket and religious maintenance schedule of hot bleach washes, leaving the door and detergent drawer open at all times when not in use. It was way too much work and heartbreak, especially considering the positive recommendations it gets from consumer sites and the price to buy it!

We purchased our LG French Door refrigerator in early 2009. It functions perfectly if you have no desire to use the ice maker. However, if you think having ice is the logical outcome of an ice maker, you will be more than disappointed. To date, we have replaced the ice maker twice. Kudos to the staff training at LG! The first person we contacted spoke with sure had a thick accent that it was impossible to understand, let alone reply to her questions. Speaking with her supervisor really allowed LG to shine. She had mastered the highest level of being patronizing that I have ever experienced. In essence, I was told how badly they felt about my predicament and flat out that it was my problem. Now it is theirs. I will try to discourage anyone who asks about purchasing any LG product.

Lots of space, keeps food cold in the fridge without getting too cold. Price wasnt that bad. It is a great refrigerator. It has met all of my expectations. Chose it because of the price and the dependability.

I just purchased your $800.00 LG Inverter Direct Drive Dishwasher, Model # LDF6920ST. It does not clean the dishes at all. Im very, very unhappy with your product. The inside stainless steel looks like 7 years old. I have not cleaned my dishes before putting them in a dishwasher since 1992. I cannot believe the electricity/water it uses and how your product - even after rinsing - cannot clean. I feel I need to put an extra rinse to help get the grime off. I have reduced my soap by half and the dishes still feel gritty. There must be something wrong with this. What can/should I do to have a rep come out to see what the problem is?

I bought a LG dishwasher in 2017 from Home Depot. Registered it and it worked fine for almost a year. Then it started stopping before the drying cycle and constant beeping and didnt drain. Over the coarse of 9 months, 2 different repair companies, many hours on the phone, weve had the control panel replaced 2 times, the mother board replaced 1 time, the door lock/latch 3 times. Each repair lasts about 2-3 weeks. I have taken videos of the problem when they didnt believe me. The machine shows no error code and the smart app on my phone when linked says the machine is working fine. I have asked for a replacement washer because this is a lemon. I have documented all my emails to LG and to the service techs.When I read all the negative reviews on this same product, and under the review LG replies to contact them by calling them, or contacting on Facebook or Twitter because they want to make it right, I have to laugh. I have done all that including contacting them on Facebook. When the repair man visits your home and reports your problem to LG tech support, then sends the report to LG, tells you to wait for LGs response. No response in over a week so I call customer support. You cant call tech support only the repair guys have access to them. Customer service doesnt have access to Tech support. They leave them a note to call you. So you go round and round. As I am writing this I am waiting again for the repair man to arrive to fix my LG dishwasher that now will not start at all on any setting. It flashes, then beeps then stops.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said sorry and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall were looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

My LG refrigerator stopped cooling on June 26, 2021, so I called LG customer service to schedule a service appt. The young lady told me that my fridge was still under the warranty. I only purchased it in 2017. The warranty says 10 years for the compressor. They said someone would contact me to schedule an appt. No one called me so I called the number customer service provided. The service agent told me he would be at my house on July 6, 2021, but no one showed. I immediately called customer service back to let them know their people were a no-show, and they did not even call to say they were not going to make it. So the customer service rep. told me that someone would be out to fix the problem in 2 days July 8, 2021. I also lost food trying to preserve it thinking someone would come out in a reasonable time to fix it. In two days another no-show. I emailed a letter to the companys liaison to the president of the company, she called and I told her what happened. I also filed a claim for reimbursement for my lost food. I asked could I get a replacement refrigerator since no one has come out to fix it. The response was I will put in another order for service. They said they cannot replace it, and made a prorated offer for the fridge and an offer for compensation for the food after some negotiating on my part. As it stands it has been a month with no word back from them. I have reached out numerous times, kept all my correspondence with the company. I had to go into debt to purchase another refrigerator because the freezer also went out on it. I have not received a check for the food neither have I heard anything back from the company about a counteroffer for this broken fridge. I only asked for less than $100 dollars more to help toward my other fridge since they said they could not replace it. I will never buy another LG product again. I am still waiting to hear from them and I have been calling 1-888-412-8357 for the RA department to speak with someone, but no one answers the phone. I have waited several times for at least an hour listening to a recording. They dont care about their customers.

I am SOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it. But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries.I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesnt include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didnt have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks!Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didnt happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if I get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply dont have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand.On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time. Great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because its digital, you cant turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! Thats half the price of the oven. And of course only one year guarantee on the part. Thankfully, its been almost three years and so far so good. But if it happens again, I dont want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once its out of warranty.We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-(. I did not get extended warranties because I believe if the company makes good products I shouldnt need to. What happened to products lasting?? I sound like my mother lol but they really dont make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. At least I can warn the innocent consumers who work hard for their money.

We have a 25 cubic foot stainless steel side by side refrigerator, 3 1/2 years old. On the 8th we noticed the freezer wasnt freezing (thought we had left the door open), but on the 9th we noticed water on the floor from the ice melting, called Sears where we purchased it and got the name of 2 service techs. The next day he came out and said the compressor had gone out (he mentioned that LG is known for this, and GOOD LUCK with service from them), he gave us a quote to fix it, said for what it would cost it would be better to get a new one. The next day we went to Sears to look for a new one, found out through them that the refrigerator was 100% warranty from LG on parts and labor, so we went home and called LG the next day. By this time we have lost hundreds of dollars in meat and other items out of the fridge and freezer.After contacting LG and talking with an agent, and letting them know we had a compressor go out (let me tell you, every time I talk with a new one, and every time the language barrier makes the communication hard), anyway they said they would get a service call right out. That was on Monday the 13th, I did not hear from them so I called back, and again no service scheduled, the agent said they would expedite and get a service request. On Thursday the 15th, I got an email that we would have a service call on Friday. Friday morning I called A&E service to verify the service and time, they had NO record of a service call. So I called LG and they told me to call A &E myself to schedule, so I did, well A & E says they cant set it up because its under warranty and I have to go through LG, so I call LG back again. I was on the phone for 51 minutes (mostly on hold) with a Michael, results, they will expedite, give them 2-3 business days.On 4-21 called LG to see where we were, was told that A & E has scheduling issues, give them 2-3 business days. Called LG on 4-24, same thing, give them 2-3 days, but this time they offered to pay up to $200.00 for a refrigerator rental. I declined, one, doubt this would pay for a rental for as long as this is taking, and two, we lost everything when it went, so basically living on the basics to get by, NEVER thought it would take this long. I asked for corporate phone number, but forgot this was suppose to be a manager I was talking with, so I was given a phone number and it was the 1st number I ever called for the service, this person hung up on me.Called the corporate number back 256-612-5359. Talked with Rads, while on the phone with me he called A& E and told me that A & E accepted a work order for the repair, but have no record of it, so HE IS GOING TO EXPEDITE THIS TO CORPORATE OFFICE,, GIVE THEM ANOTHER 2-3 DAYS to get a response. However he did offer because of my issues they would authorize a local service repair and pay for the parts, we pay the service and labor and they would reimburse us up to $450.00. I passed on that option, if they reimburse as fast as they get service I may never see the money, and at this point in all of this, I do not trust them. I feel all I have got is a run around and a way of them hoping we will go buy a new refrigerator and drop the repair claim. Not gonna happen.P.S. when we were looking at Sears in the beginning, was looking at a Kenmore Elite, however now that I know it is made by LG, there is no way I would buy it. Our original local service man that we had, told us good luck with LG, obviously this is their normal customer service. We have become a disposable society, and nothing last like it use to, but when you spend $1500.00 on a refrigerator it should last more than 3 1/2 years, and if it still is covered under warranty, you shouldnt have to go through what I have. I would not recommend anything LG, if this is how they take care of their customers.

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

On 2/18, we purchased an LG refrigerator, oven, microwave and dishwasher. After installing all of the listed appliances, everything appears to be working fine except for the dishwasher. The rinse cycle contains to display an LE error code. We contacted LG immediately after receiving the code and we were told that the LE code indicates that we need a new motor. I am really unclear as to how a brand new machine that has never been used needs a new motor! LG has been awful with responding to our repair needs. As of today, we still have not received the motor repair that we have asked for. They keep stating that they are going to send someone out, but no one has come out as of yet. Please help!

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

Sleek and modern. Quiet. No freezer burn. Easy to wipe down interior. Energy saving. Good size. Goes well with overall style of my kitchen and house never had any service issues. Good price for quality. It met my expectations and exceeded them. It felt like a luxury purchase and I wanted to upgrade from my Maytag side by side model that I had owned for 8 years. But the refrigerator really should have and needs more shelf depth. The drawers are a little smaller than I would like. The fridge is a little expensive. The freezer space smaller than I would like. Fingerprints hard to wipe off of the surface.

I purchased an LG microwave for nearly $250.00 and its been replaced twice by Home Depot, making this the third unit to electrically fail with smoke coming from its internals after only a 45 second operating cycle. LG was contacted and initially stated that I would be responsible for taking the faulty unit to their authorized repair center in Chino Hills, Ca. - about 15 or 20 miles from my home - and pay for the repair.I informed them that I had taken the liberty of visiting this website and discovered that there appears to be some sort of electrical defect in their microwave considering the number of failures, the description of the failures and the short period of time between its purchase and the apparent electrical collapse of their product. In my experience, an item with a record this poor should be on some sort of safety recall list before it causes an injury or fire, but Ive not been advised of any such recall by either of the two customer service personnel I contacted during the course of our conversations on August 21, 2015.After being placed on hold for an eternity, and refusing to be blown off with what I can only describe as double speak, I informed the initial customer service person and the subsequent one that here in California there are regulations in place to protect consumers against abuses by big corporations with a bait and switch approach to consumer sales. According to this customer service contact, LG boasts their Magnetron has a 10 year warranty but to capitalize on this claim, the consumer must first pay for the labor involved which usually is a large portion of the initial cost of the unit!I have opened a claim or case # of ** with the assisting personnel who now report that there will be either a refund/credit or replacement within 6-8 weeks but they could not elaborate on which. In the interim, Im left without a microwave for the duration. If LG does the right thing, Ill report it, if not Ill provide that information as well.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

Made the mistake of purchasing a LG microwave as a Christmas gift. They left the mounting templates out of the box. I called first on 12/26/16 to get them sent out to me. Was supposed to arrive in 7-10 days. Doesnt show up. Call again 1/12/17. Same thing - never shows up. Call back again 2/12/17 - still nothing. Call back again 3/1/17 and was told a simple paper wall template is on back order till 3/17/17. They are a JOKE! If I attempt to install without the templates and mismeasure... Its my cabinets with unnecessary holes. PATHETIC CUSTOMER SERVICE THAT CANNOT SPEAK ENGLISH!

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called LG Support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didnt shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and their name. I would never, I mean never buy any LG again, they produce junk for a high price.

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

I bought a French door LG refrigerator stainless steel. The bottom freezer drawer has runs in it. I thought it was stainless steel. The control panel is peeling back and apart from a factory defect they will not cover neither of these things. I will never purchase another LG product again. Theyre all junk and they do not stand by their equipment.

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

We purchased these items less than 3yr. ago.1st issue with dishwasher, secured contact with LG, would only replace defective part. Customers responsible for repair, only can use their factory-installers. It was cheaper to just replace with new dishwasher. Now the refrigerator is not cooling. There has to be some sort of being held responsible to their customers. Will never deal with this product again.

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

I also had a LG refrigerator that only lasted 5 years. Terrible products. So I saw the Magnetron has a 10 year warranty so I called and they told me on the phone, it would cost me 125.00 right there for the service call and the technician would come out and replace the Magnetron and if it was over 30 min I would pay 35. Extra. When the guy came he looked at the microwave and said, It is the Magnetron and I ordered it but it did not come yet, and you owe me 35.00. I will be back in two weeks with the part.I am furious. I asked him what that 35.00 was for and why did he come out without the part and he said, I charge 160, so are suppose to pay me 35.00 no matter what. 1. Why did he come here without the part? 2. This is not what they told me on the phone. 3. I called them to complain and they said exactly the same thing to me and then when I asked for a manager, the CS person said, we have to review your call and you have to pay him for ordering the part, and then he said you have to pay him for extra time and then he said something else. When I pointed out all the various things he said, he said, We have to say these things. He refused to put me through to a manager. He said, We will call you tomorrow and review your call. Which is nuts since he said the exact same thing to me and the service guy said something different. Also the CS rep said, Well 70-80% of the time the service tech brings the Magnetron. So I pay extra time because I am in the 20%. Also NO ONE SAID I needed to pay another 35.00 when he came. They said, If he goes over 30 minutes. So, so wrong.

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

I purchased a French-door refrigerator. 8 months later, theres no ice maker. Then 1 day after, no freezer. I lost $200.00 worth of food, and no tech was available for 9 days. Finally, a repairman came and said it was too close to the wall and pulled it out and left. It was still not working, so the repairman came back 3 days later. He replaced something to check for leaks and said it should be better in 12 to 24 hours. 24 hours later, it was still not working. Then 45 days later, the repairman returned and said the compressor was no good and that he cannot replace for 5 days. In the meantime we have no refrigerator, he said that he recommended to LG that they replace the refrigerator but they refused.I will never ever buy an LG appliance. It is 4 weeks now with no refrigerator or freezer and living out of a cooler. And customer service says.So what? You have to wait for us to get the parts and service it. They are very rude people. I will never give LG another penny of my hard-earned money. I will let you know if replacing the compressor works.

Purchased washer 2012 after meticulous research. Never cleaned clothes. Husband runs every day. Clothes washed every day. Cycle runs 1.5 hrs. Clothes smell. After 2nd 1.5 hr wash same thing. Top of washer is rusting out. Purchased at Lowes on a Lowes account.

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

I am very disappointed with your washing machine model WT1101C. I have tried to contact any one from LG with no successes!! I will NEVER buy anything from you again that is for sure ... just junk after only ONE year of owning. Shame on you!! I have now bought a Maytag. You will never get my business again and I will spread the word believe me!! You suck!!!!!!

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven’t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

We have had this refrigerator for 5 years now. We have had no issues over that time. It does a decent job of keeping food cold in every section. It has a large bottom freezer that holds a large amount of food. The ice maker has been flawless as well.

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

The LG washer/steam (model Wm2699HNM) broke after 5 years. I called LG and the girl in India wanted to troubleshoot the problem over the phone before referring me to a repairman. I did troubleshoot with her to no avail and then she gave me the number of a repairman. The repairman came out and thought it was the motor. He opened it up to repair it and found that the drum had become detached from the spinner. He said he had never seen this happen on an LG washer. I sent LG an email and didnt receive a response. Then, I called them the next day. They stated that the drum had a lifetime warranty and the motor had a 10-year warranty, but there was nothing they could do for me for this problem. I spoke to an executive manager for the problem and he stated he was sorry that he couldnt help me since my washer was over a year old!

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

My daughter and I bought a house with new appliances, (LG) the refrigerator worked for 9 months but it was three months old when we started using it. When it failed, we called LG and they said it is out of warranty, you can hire an independent technician or hire us to diagnose the appliance. We hired someone who said it had a defective piece from fabrication. We called back to LG, they said they will repair for $400 where they will include the defective piece. I paid ($400) and they sent their technician who came and in a 5 minutes visit he said he came just to learn what was the problem, he would be back (one month already in this process). The next days we received a phone call from LG saying they wouldnt repair it because someone already put their hands on it and that we can expect $200 hundred refund (from my $400 I just paid) because the visit costs $200.How sad, how unfair, with my daughter a young person struggling to pay her bills receiving a treatment like this one. Now she has been more than a month with no refrigerator, lost the money she paid for the first technician and again the same amount by having LG putting their hands into her account in such a way. Their only suggestion is to buy a new one. Can I expect a little of justice for my daughter? I m planning to write a letter to the CEO but I know the chances for him to never read it are higher that the opposite. I hope you can do something about it.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

Our fridge is 4 years old and the sealed system compressor failed. The unit had a 7 year warranty and it turned out that LG now covered labor as well because of the frequent failures. The customer service at LG barely speak English and are clueless. After bouncing us to and fro with Lowes (who sold us a warranty with the fridge) it turned out their recommended service did not have any support staff in Arizona. We have been without the refrigerator for over 2 weeks right through Thanksgiving. It took us hours on the phone to get anywhere but finally we have a repair company but LG even let them down by being late delivering the parts - from Phoenix to Tucson!!! Take our advice dont buy an LG and get you refrigerator from a local supplier who can service it (not from Lowes).

Our 3 yo fridge has been a total nightmare. The compressor went, we lost all the food in the freezer. That was my first problem. Then I tried to contact LG for customer service. After trying to converse with an operator in the Philippines, I was able to get an authorized service tech to try and fix it. Tomorrow will be the second time I am calling him. He has replaced the main board twice. Still I have no ice and the bread in the freezer along with the veggies are all defrosted. I AM DONE. Tomorrow I am going to my friends Printing shop and having 500 bumper stickers that Read : DO NOT BUY LG PRODUCTS, Google LG Reviews to see for yourself. $1800 Fridge junk in 3 short yrs!!!

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.