I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

I bought my LG cabinet model French Door with see through cooler and it was delivered December 10, 2018. Since owning, the compressor has been replaced, the computer board replaced and now it is totally dead as there are bad circuits in the electrical housing based on a LG repairman’s assessment. The unit is now in the garage and I had to purchase another new unit. I bought this unit from Best Buy but with the warranty from the manufacturer I did not buy their product insurance policy.I lost three refrigerator full groceries due to malfunctions on three different occasions. The company sent out repair folks, and parts took as long as two to four weeks to appear. We were storing food in purchased coolers and finally bought a small freezer whilst waiting for help or replacement products from LG. It might get fixed and work for three months then would go out of whack. I’d call LG. Repair person would show within a week. This guy would order a part (compressor or board). Wait two more weeks. Fixed but back it would be within a few months and break again. But the latest episode was a matter of days before it went down again. I need to get action and do not know who to call. This product died after one and a half years.

I have the LG refrigerator model LFXC24726S that is identified with the common premature failure of the compressor resulting in no cooling. I inherited this refrigerator when I bought the house 2 years ago, so I had no purchase receipt. The compressor failed recently and I called LG. They said the parts are covered under 10 years from date of purchase and labor 5 years from date of purchase. Since I didnt have the purchase receipt they went by the manufacture date of Sept. 2015. The unit failed and I called on 11/12/20. Just two months over the 5 years from manufacture date. They charged $125 on the phone for service call and another $250 for labor it took to replace the part(which was covered under warranty) to get their fail refrigerator up and running. The frustrating aspect to me is the logic that after large consumer appliance product is manufactured it doesnt get to the end user the next week.How many times do I see even on dry food products that the manufacture date is already at least month ago before it hits the supermarket shelves. I get the sense for large consumer appliances it would be more than 2 months from manufacture before it is purchased by end user. I know this refrigerator was purchased after Jan. 2016 because thats when the prior owners of my house had bought the house and remodel the kitchen, but obviously that could not help sway my case to waive the labor fee. My wife and I love the refrigerator, especially how the ice maker is small and on the door and it doesnt take up an entire corner of top shelf corner and also retains some small shelves on the dispenser door unlike Samsung unit we had in our prior home where we lost top corner shelve space and lost the smaller shelves on the inside of the dispenser door. Unfortunately, we are not going to go with LG for our next refrigerator. It is just too unreliable and I have to pay a few hundred dollars out of pocket for their failed product. Not to mention it took 6 days before a technician can come out.

LG Truebalance Washing Machine - This washer came with our home when we bought it. I can see why the previous owners left it. This is truly the worst washing machine I have ever used. It never finishes a load without being unbalanced. I cannot wait to get rid of it and so glad I didnt buy this machine!

We bought an LG washer and dryer in March of 2014 from Lowes. Fortunate for us, we bought the extended warranty. In that time until now both machines have been serviced by at least 5 different visits. The washer is the main culprit. It will not complete an entire wash cycle without errors or not washing them at all. The technicians who come and repair them stated these machines are the worst to repair. They really could not find a certain problem but continue to throw parts at them.The dryer would not heat or dry clothes but seems to be doing better for now. The washer decided to give us a new code last night when it it began to quit yet again, OE. Reading online this is an error with pump malfunction, kinked drain tube or filter. Now after checking tube and drain, neither is clogged, but now the washer will not drain and has foul smelling water in it. At this point we are done with these machines.We are going to look for a new washer today, preferably with manual controls. We will keep the dryer until it breaks again, which is likely. These machines being a little over two years old should not be breaking down so often. I will not buy another, ever again, and warning others to do the same. The warranty is almost up and rather having to sit around all day on the appointment day waiting for a technician arrive, we will just take the loss and get another washer. Serial numbers 312PNYU60066 washer, 307KWFN7A275 dryer.

We bought a $4000 LG refrigerator from Home Depot 13 months ago. When we first received it, we noticed the plastic piece above the fruit/vegetable drawers was broken. A repairman said that he would order the part and return once it was received to install it. That never happened. I let it go since the refrigerator itself was functioning fine. Unfortunately, as soon as the 1 year warranty expired, so did the refrigerator and the freezer. They both stopped working. The LG repairman states that he needed to order a part and would return. He did so, but unfortunately the new part that was installed didnt fix the problem. A few hours later the refrigerator also developed a loud noise as well as a vibration. The repairman was supposed to come back this morning, but LG called 30 minutes ahead of time to say that the repairman called in sick and they dont have an alternate repairman (even though I live in middle of LA). A repairman is scheduled to come back tomorrow. Well see what happens. Were upset because we have had to be inconvenienced several times for a repair to a very expensive appliance that is relatively new. We have 3 kids and cannot survive without a refrigerator! Im never buying an LG product again.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

I have found that LG LRG3081ST turns on just by walking past the stove and bumping the knob. This has happened multiple times and needs to be addressed before my house blows up. This time the stove knob must have been turned on all night because the whole house smelled of gas fumes. I have looked all over the internet this morning to find out if there is any fix for this and have been unsuccessful in finding anything. This is very frustrating and needs to be fixed. I have read that there is only one-year warranty on this stove and this is not under warranty because its a design flaw LG needs to fix.

Do not buy LG Washer WT4801CW! I bought an LG washer and dryer from the Home Depot this past March 3, 2012 with my tax money, thinking that I was getting a top-of-the-line. Well, I was wrong. Within 30 days of my purchase, it just stopped in a middle of a cycle. My clothes got locked in and I immediately called LG. Their response was that was a common known problem that those washers had and I couldnt get a replacement since they had the parts to fix it. So, I had fix-it parts on a brand new washer. So, after five days passed with my clothes still inside the washer, finally, a technician came out. My childrens clothes got damaged. It worked fine. I thought the nightmare was over until again, less than a month that the technician came out, it happened again on 5/4/12. This time, they knew who I was and just sent me to a supervisor. All she could say again was that if they had the parts to fix it, thats what they would do. I am very upset. I have to wait another five days to wash again and till then go to the Laundromat again. I dont know what to do; they will not replace this defective two-month old washing machine.

I purchased a top loading LG Washer from Sears, and purchased the extended master plan warranty with it. Within 2 years it has already started rusting near the dispenser drawer. Sears would offer no help whatsoever, and said the rust is not covered. NEVER buying an LG, NEVER shopping at Sears ever again. I have been a long-standing customer and spend thousands on appliances with them in the last five years, including a stove, refrigerator, washer and dryer. They would do absolutely nothing to help me.

I purchased an LG refrigerator less than 2 years ago. Last week the compressor went out. I called LG and raised Cain and they agreed to cover all expenses related to the repair. Today the technician comes out and says I owe 79.95 for the diagnostic visits. I called LG and their customer service rep says yes they will cover the service call. Then the tech says no they wont. So when I speak with the supervisor of customer service he says no they wont cover it. So in spite of the fact that I was told they would cover everything, they will not cover the service call. There is no way I should be out any money on a fridge less than 2 years old. My grandmother had a fridge for 45 years. Today they make pieces of crap and create a revenue stream that end in purchasing another piece of crap. My next fridge will be a Sub Zero. I dont care how much it costs up front. At least you dont have to pump money into them constantly. I had one before this and it lasted 26 years with only one call for the ice maker. LG sucks.

I have had my LG front loading washer for about 2 years. It has ruined all of my white pants by staining them with gray marks. It leaves a simple line of gray up to 6 inches long various places all over my pants. In contacting the company I was told to do the tub cleaning more often. I have found that this grease collects right inside the door around the seal. I have cleaned it out regularly but alas my white pants came out ruined again. I felt that I had researched this product quite well before purchasing. I am very disappointed and feel stuck with a washer that ruins my clothes. I am not in a position to purchase another unit nor purchase more clothes. I would not recommend this brand ever.

I hate this fridge!!! It has been a joke and has not worked from day one. They (customer service) will not help us. I will NEVER buy another LG product.

LG LFXC24726D purchased Nov 2015, sealed system failure Aug 2018. Sealed system parts under warranty but not labor. Doesn’t matter, because every authorized LG repair service we call refuses the appointment because LG owes them for multiple warranty parts reimbursements! What good is a warranty if no one will honor it? Need to stay up late to find a commercial for one of those class-action law firms. LG fails to stand behind their products. Meanwhile, it great to have spent thousands on a fridge and then have to revert to a dorm fridge.

I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG Im very disappointed.

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

We purchased an LG refrigerator almost 4 years ago but we have had on and off problems with it for a year and a half. It has had the board replaced about a year ago but this has not resolved our problems and the only service company in our city authorized to repair it doesnt seem interested in resolving our problem any further. The problems are several. The ice maker works when it feels like it. The door alarm goes off even when the doors are closed. The freezer light has had the switch replaced twice but still refuses to come on most the time. The freezer freezes everything but ice cream which remains very soft. I had heard Lg products were very good quality but this refrigerator has soured me on ever buying another Lg product.

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

About 8 months after purchase convection fan starting making noise. Died about a month later. Cheap garbage. Also have LG microwave and fridge... so far without problems. Never buy another LG stove.

My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I cant imagine how a baked chicken or roast would not be ladened with these particles. Scary.

I purchased a L.G. refrigerator model # LFXS29766S approximately 5 years ago. 2.5 years after purchase it completely failed and stopped working. We waited approximately 3 weeks for it to be prepared and life went on. Now 2 years later the same problem has occurred and my family is once again without a refrigerator. This time however dealing with the customer service department had been horrible. I have now been without a working refrigerator for 3 weeks and have not heard from L.G. once. I have spent several hours on hold on many days just trying to get some help. Completely disappointed with the products life span. You cant sell a product for nearly 3,000 dollars and have it not work. Based on the current situation I find it difficult to believe that I will EVER purchase a L.G. product again. Currently Ive been placed on infinite hold because I asked to speak with a supervisor. Thanks Shawn/Sean # ** for your amazing lack of help and waste of time.

After much research my husband and I purchased a washing machine, dryer, refrigerator, and dishwasher. After about eight months my ice machine stopped working, replaced for $385. Motor on dishwasher ceased replaced. Strip on fridge cracked and dishwasher has many pieces on the side that need to be glued. We are VERY disappointed with these appliances and would NEVER recommend LG to anyone. So much for researching Life is Not good with LG.

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

I like the sleek style of my LG refrigerator as well as its door-in-the-door feature. I can push a little button and I can open the refrigerator up where my condiments are. I can also open the top half of the door. Thus far, Im pretty happy with my LG.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

DO NOT BUY LG products! French door refrigerator #LFXC24726S PURCHASED 7/2015. Purchased protection Policy in 7/2017. 2 weeks later credited back monies without any explanation. When we called they stated could not find repairman in our area. 8/2017- Refrigerator not getting cold. Replaced board & fans (2) cost $500.00 for repair & 3 weeks without ref. 9/2017 again not getting cold. Told leak in Freon. Major repair. I have to junk refrigerator as reading other complaints continued repair & parts they send you break down months later. This is a disgrace & we are victim to them without any recourse. Reading there are tons complaints but nothing gets done. Our hands tied.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

I purchased an LG oven as a gift for my sons family in February 2013. After 6 months the oven stopped working. My son called LG and had a repair person come to the house. He had to wait over 3 weeks for the appointment, even after offering to be home at any hour. He has small children and trying to make meals for the 3 weeks was a challenge. Once the oven was repaired we all thought it was good to go. In January 2014 the same problem occurred but this time LG said they cannot get the part (after my son and his family waited another 3 weeks for an appointment). My son and I have spoken to LG and they offered to pay us back for what we paid. Of course they refuse to replace it. It is not longer an item that they make and since we got it on sale so a new LG will cost much more than what they are offering to give us. Shame on you LG. When I purchased my oven, not an LG, and it did not work properly, not only was it replace but it was replaced the next day. I will never purchase anything made by LG again. Customer service says it all and LG does not have it. From a customer of anything but LG.

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

LG Refrigerator Model #LFX25991ST/06 - After three years of use, my LG refrigerator had a compressor go out. The technician told me that this was common with LG refrigerators in the first 3-5 years. What made matters worse, although the compressor is still under warranty, its replacement will take 5 days (seven with weekends) for delivery. If in fact this has become a common problem, replacement parts should be far more available than 5 days-unbelievable. To make matters worse, my family will be without a refrigerator for 7-10 days (it took two to get a technician to my house) and all items that were in the unit when the refrigerator broke perished. Well be living out of drive thrus until then. I cant comment on the repair because Im now waiting for the compressor (today is day four).

I have an LG washer and the detergent/fabric softener drawer would not open at all. I looked online to see if anyone else had problems with this. There is a list of them. What is happening is, the cover on the fabric softener portion in the drawer is lifting up and getting stuck. Same problem everyone else is having. There should be a recall on this. Very poor design. This is through not fault of my own. I am hoping you can help us. Thank you.

LG Washing machine model #wm4270hwa. Purchased this unit from Best Buy on 2-19-15. Ran flawlessly for 8 months, then it started to sound like a jet engine. Called LG on 1-5-16 and after transmitting tones to a tech over the phone he informed me that I needed to run the tub clean cycle. Ran the tub clean and no help. Called back and was informed that the unit was out of warranty. Spoke to two separate supervisors to no avail. LG will not help, Best Buy will not help. I called a local appliance repair, $180.00 to walk in. Repairman took a look and told me it was a catastrophic failure. Bearings, tub, stator, tub seals etc. were bad. So here I am, stuck with a thousand dollar washing machine that will cost as much if not more than I paid to repair. Will never buy anything from LG, also, I will tell my story to everyone! Please share.

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

Have owned this LG front load washer for 2-3 years. If I could move it myself, it would be out to the curb for the garbage today. I have rebalanced this machine more times than I can count and it still just walks all over the laundry room. Nothing but JUNK!!!

This is the worst design I have seen for a gas range. The knobs turn on easily. I first realized this after it had been installed and I told my husband, that could be so dangerous with kids in the home. We have accidentally hit them and turned them on ourselves so to have kids in the home would be awful. Even the older ranges have a safety feature for the knobs so they dont turn so easily. I woke up last night to a house full of gas. The stove had been running gas for at least 5 hours. We live in a multi level condo and the smell had become so strong upstairs that it woke me up.I did read there is a lock out feature by pushing the lower clear/off button down for 3 seconds; however, its a matter of always remembering to do that. I truly believe there should be a case made and there should be a safety recall on these stoves/ranges. Not happy. I will be shopping for something new. Regardless of the cost, whats the cost of our lives! Bad bad design. You would think in this day and age products would be safer than older models. Why then is this one SO dangerous???

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.Finally found an LG repairman farther away than 4 others who would not service it, and he charged me $750 labor (due to mileage of 70 miles) to come out and fix the compressor which was under warranty. He told me that this compressors are cheap foreign made units and do not expect them to last more than 7-10 years. He said the LG refrigerators are poorly made, but pretty on the outside. Dont buy an LG refrigerator due to this well known problem, and the fact that LG certified service is not available even though they are sold nearby. Go with Kenmore (Sears) and other USA serviced products who at least will service their products.

We had a terrible experience from start to end. Took a month to fix the refrigerator/freezer. LG did not follow through several times during the process. Life is Good for LG. Not it’s customers. Put in a food loss claim over a month ago, still waiting for the check.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

We purchased a new LG front load washer from Home Depot and during the warranty period, the door became very stiff to where you had to hold it open to load clothes. Called service repair and they fixed it. Warranty did not cover anything because it had nothing to do with the operation such as drum, bearings or mechanical issues. Nine months later, the door was doing the same thing and water leaked from the door down the front of the washer. Ive decided to use it until I can purchase another type and brand. Probably a top load Maytag.

I purchased an LG washer in Sept. ‘09. On June 13, 2013, I attempted to wash a medium size load. But when I went to put the wash into the dryer, the washer was flashing OE. I checked the manual and did as instructed. The drain hose was not bent, pinched or clogged. I clean the filter. Finally had to call for service and was told the motor assembly A/C pump needed replacing. This machine in not 4 years old. Guess thats why the warranty was for only 1 year on all the smaller parts. What kind of company makes such items and can only guarantee the said item for 1 year??? Thank goodness for Worry Free.

I recently dismantled our LG front load washer piece by piece to locate the mold smell that had been permeating our home for about five years and this is what I found.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

I purchased my LG dishwasher on april 11, 2015. I did not purchase an extended warranty as LG was supposed to be a high end appliance company and felt the product would not require service right away. However, I was wrong. One week after my 1 year purchase date, the dishwasher had an oe error code flashing one morning, which I did not know what that meant. So I continue to use it and instead of running at night while sleeping I decided to run before we went to bed. The dishwasher when first starting had a loud grinding noise, which sounded like it was trying to take off and start flying.I went online to find that this is a problem with the dishwasher and the company does not back their warranty. I started a chat at 8:38 to resolve the issue and remained on the chat until 10:52, with no resolution. I then called the company direct. Spoke with a rep and a supervisor, both of which informed me my dishwasher had no warranty. Only after I had to contact Sears, get a duplicate receipt, upload it to them and they reviewed it. Since I got a discount on my dishwasher due to the door having had swirl marks on the front it voided any extended warranty. Therefore, I like many others will have to pay a serviceman to come repair my dishwasher that I purchased just over a year ago. I would tell anyone looking for any type of appliance. Do not buy LG anything!!! Their customer service is awful and their warranty is ridiculous.Update 5/13/16: I received from LG names and numbers of authorized repairman in our area. Called their repairman, was told by them Oh, maam, you are not in my service area. So, therefore, I have no one to service my dishwasher.

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

We have had to replace our LG French door refrigerator for the third time. We had experienced failures of the water line, ice maker, fridge gaskets (now redesigned) and freezer gaskets. LG refused to honor their warranty. They stated that with replacements, only the original warranty counts. Fortunately, Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery to unload the bad refrigerator/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. LG denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. LG simply doesnt care. Every Consumer Complaint website has multiple entries noting problems with LG.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

I did not choose my LG refrigerator. It came with the house or condo I bought and was in the kitchen and I wont replace or buy something new when not needed. It will be saved and used in or on something else. Keeps food fresh so that I always have something I can eat or fix for my family and if thirsty they can also find something to drink and it will taste good. But maybe keep my cat and or dog food to keep fresh also and keep things to drink and consume when it is wanted.

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

LG refrigerator, not cooling and freezer not freezing. It took 5 calls, put an inordinate amount if wait time to get a customer rep. Once connected, got referred at least twice (each call) and had to repeat, identity and issue to each rep. Over 2hrs.

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

My LG washer dryer combo, stackable, is nothing short of fantastic. It uses a small amount of water to do a really good job of cleaning my clothing. Not only every day clothing, towels, sheets, blankets and jackets. The machine is extremely quiet and has many features that allow me to tailor the machine to what I am washing. I have never owned a front loading machine before and this one has served me extremely well for the last 15 months. I always leave the door open and I’ve never had any kind of an odor issue. I have read where some times washers will develop that even when the door is left open. That has not been a problem and I do not anticipate it will be a problem. I expect my LG is still going to be serving me well in another 10 years.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

Our LG front load washing machine has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. Ive installed a water hammer arrestor, but wasnt any better. Very bad vibrations and unacceptable noise during wash/rinse cycles - unit actually moves across the floor! And needs continuous cleaning of soap and softener dispensers - clothes smell badly if you dont. Dryer does not perform well either - takes 2 hours to dry a load! I would never recommend LG to anyone - spent over $1,800 for the washer/dryer pair with pedestals, and have replaced them in less than 3 years with conventional pair!!!

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

I purchased my LG top load washer almost 2 years ago and for about the last 6-9 months, had nothing but problems. The machine shakes violently when in spin mode, will get the UE signal 1/2 way through the wash and then restart the wash ALL OVER AGAIN! As a result of the machine going in and out, I had to lug clothes to the coin operated machine, which by way, is around $20.00 each visit! Ive had to make TWO service calls now and working on the THIRD! Im so fed-up that Im going to look into purchasing another machine this weekend! LG should make this wrong right and refund our money BACK!

I bought top-of-the-line LG kitchen appliances. I have had the repairman out on each 3 to 5 times. I had the standing range replaced because it turned on and locked down itself. The microwave has been repaired so many times that it cant be repaired again as the mount has been compromised. So I live with it not working. It seems they didnt properly seal it and moisture from cooking takes out the electronics. Life is not good with LG; it is ghastly! The worst part is, no one cares.

If I only had read all the reviews on the LG refrigerators... I would have avoided all the aggravation and expense. I Bought an LG refrigerator 1yr ago. I had it serviced 3 times... Freezer leaked and fridge did not stay cool... Spoiled food, wet floor (accident waiting to happen if I hadnt notice the flood)... This is nothing you want to see when you walk into your house after 10 hrs of work... After $600 in repairs had to get rid of it... Just a waste of $1100 + repairs. To top it off, had to purchase a new fridge... Dont buy LG...

I bought an LG washer at Best Buy in 07. After less than 2 years, the gears went in the front load. I purchased an extended warranty through Best Buy and they had a service tech come out and diagnose it. They said it would be too much to fix so they replaced it. I was downgraded but I was just happy to have my washer back. That was September 09. I bought another extended warranty through Best Buy. Now, another 2 years later, it has stopped spinning and wont drain. I contacted Best Buy and they told me that my warranty expired in September 2011. They told me to contact the manufacturer. So I called LG and they said that they will not do anything. I then emailed LG to tell them that I was unhappy and I believe if you pay over a thousand dollars for a washer it should last for more than two years. They then emailed me back and told me again that there was nothing they could do about it and thanks for choosing LG and be blessed. That made me furious . The state of Maine has a 4-year implied warranty through the manufacturer. Dont buy anything LG . They dont stand behind their product.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

I bought a side by side LG and its been A problems with the ice maker every month plus if you store items on the left side everything freezes overnight.. this was a big mistake.. I walk into a sale and got hosed.. I have had work orders for the past 3 years on this appliance.. nothing they can do... I just bought the wrong name brand... big mistake! Please read up on your appliance before you buy.. or you will be stuck as hard as I have been stuck.. I have lost more food items than anyone could believe.. please do not buy any LG Appliances.

We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.

My LG bottom freezer completely went out even with a proven working outlet Sat night full of food after 12 hour shift working as an RN. Less than 5 years old, replaced ice maker. Center shelves on refrigerator cracked. Drawers broken. I am at loss as what to make of this substandard refrigerator. I imagine circuit board or sensor broken. Unsuccessful in obtaining any data to move my internal fridge to work, not even taking in consideration the substandard condition of the inside of refrigerator.

LG service was great on the phone except to get an LG Tech was a week wait. They then set up a service call (work order) with this company I never heard of. That company called me and wanted model and serial number so he can order a new compressor. (What?). They haven’t even been on-site to diagnose it. I guess he has seen enough and already knows it’s the compressor. 3 days now with no fridge, loss of over $1200.00 in groceries and $14.00 per day in ice. I am on with LG now to cancel that shady company they set up appointment with. I was told maybe a week an LG tech could come on-site. Another week with no fridge for a family of 6 is completely unacceptable.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

My LG refrigerator was only 2 months old when it died. It took customer service four weeks to the day to get it fixed. One week later, it was not working again. They told us they would give us our money back so we purchased a new refrigerator from another manufacturer. Two days later we were told they were going to fix it. Also they refused to pay for the food we lost. Now it has been an additional three weeks (so two months since it broke) and we are still waiting on parts and the new refrigerator is still broken. At least we purchased a different refrigerator and have something that works. Hopefully we will get our money back on the LG refrigerator. What a headache! Save yourself some frustration and avoid purchasing this refrigerator!

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

I absolutely love my LG refrigerator. Its middle drawer can go to 29 degrees. Great for water bottles and beer. The inside is very spacious and if the filter runs out on a Sunday night, you can still use water and ice not like another brand.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

Fridge broke down November 2019 (compressor Failure). Repairman came and tried to fix by Welding the freakin part to stop an apparent leakage. He was pretty sure he would be back and told us so. Fridge broke down again December 2019, same issue. Repairman came back and couldn’t fix the problem, informed LG that it was unfixable. Spent the next 4 weeks without a fridge due to the disgustingly poor customer service, apparently waiting for email from the repaiman, which I know he sent. It took a solid week of me yelling at them to get some sort of resolution. So much for the 10 yr warranty. Don’t buy LG

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

We purchased our LG machine from Home Depot online, September 2013. Although I do not like how the machine operates (cannot fill) (never enough water) (takes forever to wash a load), it stopped emptying April 26, 2015. We called for service which was to take place on April 29. It was determined the machine needed a new pump. It was ordered that day and was to be in in 3-5 business days. After waiting 10 days, we called Diamond Warranty service. We were told the part was ordered and there was nothing else they could do about it. We then called Home Depot and when they checked, they found the part had been backordered and then reordered and again should be in in 3-5 business days. It finally came in May 15. We set up the repair for May 19. I took off work because my husband was in court all day. At 7:30 on the 19th, they called and said the repairman was ill and rescheduled to Thursday, May 21. On May 21, they called and said the person would be out the rest of the week and could reschedule next week after Monday. I have now been without a washer for 25 days. Home Depot said they can do nothing but file a report against Diamond warranty and it will take one to two business days for a supervisor to respond. When I called LG they said they were very sorry and could only do the same. When I asked to speak to a supervisor, they asked me to stay on the line. I held for 13 minutes and then hung up. Obviously neither LG nor Home Depot care. I want out of the extended warranty and they can take the washer and shove it because neither are any good. I have been to the laundromat 4-5 times and spent 11 to 15 dollars each time and still have no washer. I will never buy anything from LG or Home Depot again. Even if they do come out next Wednesday, it will have been 31 days without a washing machine. This is ridiculous!

We bought our LG Fridge from Home Depot in 2011. Its a French door-freezer on the bottom style. Our entire unit stopped cooling less than 48 hrs ago and we only have a small college dorm type fridge for our back up. Needless to say, we are losing a lot of food. Very unhappy. We live in rural Iowa, so getting a repairman out here may take several days. Not sure yet if were covered or if well have to pay out of pocket for this.

I purchased a smooth top of range with the blue oven with easy clean. Ive never been happy with easy clean. It doesnt work at all. The oven still has to be scrubbed. And now after only a year and a half, the oven is not working correctly. And of course, its out of warranty. Smelled like burning wires when I turned it on. It does heat up but it takes over 40 minutes to reach 400 degrees. And Im sure itll be several hundred to fix.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

Our upside down fridge has been tremendous with inky 2 exceptions. The door trays are too flimsy, even though I do not load them with too heavy items. The freezer baskets allow things to fall through or get caught. The baskets need to be of a solid material and not open weave.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

I like the looks and the functionality of my LG and why I bought it. I especially like the meat drawer. Its in the middle of the fridge and its a 3-4 inch tall drawer that goes the length of the fridge. No other brand had that. My house is an LG house from phones, TVs to the appliances. No complaints. Life really is Good.

We have had this dishwasher for about 1.5 years and it was never good. Here are some of the most frustrating things that have occurred with this piece of junk.1) The bottom rack never stayed on the track from day 1. That means no one in my family of 6 can put dishes in the bottom unless you lift the bottom rack and carry it out of the dishwasher fully. Its obscene. Because the bottom never ever stayed on the track, our 4 kids have bent the outer metal frame, and now it is a pile of junk.2) The racks around the entire dishwasher never stay up or in place, we are constantly trying to manipulate these glass racks to stay in place, but they dont.3) The silverware holder is a pile of garbage, never stays put, constantly trying to get it to stick in place.4) If you fill the bottom, none of the top dishes get cleaned.5) Every other wash, we get an error message of some sort that leaves the dishwasher unusable for a couple days.With a family of 6, and kids we are trying to teach how to take care of dishes, this dishwasher is a joke. Had I known that we would pay $700+ for a pile of junk, I would have opted for a much cheaper dishwasher, as I have lived in places in my younger years with very cheap dishwashers and have not had half the issue we have had with this. I would be ashamed to market and sell this dishwasher. After not even 2 years, we are now in the market to buy another new dishwasher because this one is basically unusable. If you are considering this dishwasher, please think twice, find a different one for your home. I thought paying $700 for one would mean it should be pretty decent, it is not at all a good dishwasher. If I could rate it below a 1 star, I would.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

Purchased a model LFXS30766S and paid a lot of money for it. Purchased in 2014 and it died in 2020. Called three places before I could even find a person to come out and look at an LG. Technician with 35 years experience came out and said the compressor is shot. Not drawing the required amps. Called LG and they said it is out of warranty but they cover the compressor for 10 years so not to worry. They gave me a work order number and said the compressor and labor would be covered and to call back in 24-48 hours to see if the repair is approved. I called back in after 48 hours and the lady told me my claim number was not correct, all my information was there but not my name.I was told again not to worry and someone would be calling me back and I confirmed with her that my work order number was valid. I waited one week and when I called back the lady told me again that my work order number was not correct. She told me that she can see where I called but my fridge is out of warranty so they need to reach out to the place that looked at it to see if they will do the repair but I will be responsible for the labor. She asked for the name and email for the repair place and I gave it to her. The repair place with 35 years experience told me not to waste my money trying fix an LG. Its just going to break again and again. He told me to suck it up and put my money towards a better product.They will not perform the repair because of the POOR quality of LG. Now the lady gives me a number of a place that is 1.35 hours away (Rochester. I live in Buffalo) to set up for the repair. I guess that the fact that no one within a 1.35 hour radius of a major metropolitan area will touch an LG shows how horrible their products are and how bad they treat their customers. Called the repair place they gave me and Im still waiting for a call back. I run a large worldwide company and I will make sure I let everyone I know understand my exhausting and terrible experience.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

First time I have ever felt compelled to write a review but after reading through so many here and having the worst experience Ive ever had with a Customer Service group I really need to. For the reviewer who said they took a day off to be home for a confirmed (via email) service appointment that was a no-show cancellation because LG never actually had a repair person confirmed - the exact same thing happened to me two weeks ago today... I even called that morning 3 hours into my 4 hour window to verify and was told someone was en route only to find out when I called 90 minutes later I was only then told that the appointment was canceled. I later spoke with the repair facility and they told me they had declined the job because they didnt have availability!Seems Im luckier than most that my LG fridge has gone 8 years without incident. 16 days ago my wife opened it in the morning and it was totally dead. No lights, no compressor, just no power. The outlet tested fine but the lack of lights pointed to it being electrical. I called the toll free number for LG on the inside of fridge and the person seemed helpful enough; Said it probably needed a new motherboard, but because it was out of warranty he would need my credit card details and for $361 we could get this fixed. Thats cheaper than a new fridge so I gave him what I needed and they were certainly very expedient in putting the charge on my credit card! I started to look around on the internet to see if any other reports of this issue and if the fridge could in fact be saved and learned that this whole issue likely stemmed from a small, blown 15 amp fuse... A part that LG soldered into the motherboard rather than put in a easily bracket for easy replacement that could be purchased for about 25 cents.After the no-show appointment, LG Customer Service said they would give the job to another repair facility. They put me on hold, came back a few minutes later and told me they had left them a voicemail and they gave me the phone number and told me that I was free to reach out to them too. I phoned, and left a voicemail around midday that Friday and never received a callback. Over the weekend I phoned and left another voicemail to give them my cell # as well as Id be back at work on Monday and that would be the best number to reach me. By midday on Monday I still had not gotten a call. I did call the number through from the email confirmation the previous week and got a speaking person who gave me the true story on the canceled appointment and told me they could see me on Wednesday afternoon. Confirmed it with them and asked them to contact LG and that I would do the same to let them know that their other company doesnt appear to exist and they need to reassign it to the original technician they schedule. I called LG and was on the phone on hold for most of the time for almost an hour. After an hour and 20 minutes I was disconnected and nobody called me back (all this time Im at work and doing LGs work for them!). I called LG back on my way home and the told me all was good to go.Repairman comes on Wednesday (approximately 1 week since no fridge/contacting LG) after I take a half day to be home and the diagnosis is a blown fuse. Great, but despite it being known from the onset that the motherboard needs to be replaced he doesnt have the part, but they do have 2 in their warehouse and will work with the warranty company on the formalities to try and replace by Friday. No appointment gets made, Repair Service says theyre waiting on LG to approve. I call LG and they tell me another Department cant make the appointment as the Repair Services schedule isnt available online. I call the Repair Service and they tell me nonsense, theyre getting scheduling confirmations from them right now. I call LG back, they tell me theyre now waiting on the Claims Department to approve the part, a process that can take up to 3 business days (this despite charging me almost $400 to replace the part over a week ago).Monday this week comes and I have no phone call, and no appointment. I call LG back and again more being put on hold but now the explanation is were waiting on the part to come in. They couldnt answer me when their Claims Dept approved this so we arrived to this step, nor why we couldnt have had the repair facility (a LG contracted provider!) use one of theirs. They have in stock but Im starting to feel this whole thing is shady. They told me refrigerator repairs are given priority status (a joke!) and that my simple repair was being given a priority to be remedied this week.I called LG back 2 days later (Wednesday, 2 weeks of no fridge and first contact with LG) having not heard back from them and was told that the system shows that I was told that I would be contacted by Friday at the latest if the part had not arrived. I lost my patience at that point and told them I was not told the part coming in would take a full week and that I was instead told that my repair would be a priority to be completed this week and how could we be waiting on a part we knew it needed from the onset, that is readily available to purchase online at a fraction of what Im being charged, and that their repair service was in possession of 2 of them. I told them that rather than trying to bilk a few extra dollars of profit on this 5 minute repair job by using the cheapest available board they can assign in their system they really need to make this a customer resolution case as its been 2 weeks and I need to speak with someone who can look at this absurd situation and make an actual decision to get it fixed. They tell me they will try to forward me to a supervisor to see if they can help. After 10+ minutes on hold the person I was speaking with comes back online and tells me the repair appointment has been made for between 8 AM and 12 PM tomorrow. I thought someone in charge realized and was acting in customer-retention mode until they told me it was not the repairman who had seen me a week ago that would be coming but the one who never returned my 2 voicemails. I asked to confirm for certain hes bringing the board and fully prepared for the appointment to make the repair and am told is the case.I take another half day from work, and the repairman shows up early and when I let him in my house I half-jokingly say to him, Please tell me you have the board and he looks at me with no clue and says he didnt bring anything, the work-order he got only said LG Refrigerator - not cooling. Hes almost as angry as I am that he wasnt told the fridge was totally dead of electric and that another technician had already been here and made the diagnosis. I felt bad for him as he came from a good distance away in the teeth of rush hour having been told to make my call a priority but a total waste of his time and mine. At this point I called LG and just lost it with them and essentially told them their Out of Warranty purchase had to be some kind of scam bordering on criminality as there is no way a real business enterprise could be this incompetent! I was told my account was being escalated to their real Resolution people (i.e. the ones tasked with explaining the inexcusable) and it would take 24 to 48 business hours for one of them to contact me and no doubt the buffer is in hopes that Im much calmer.I have a family of 4 thats been living out of a cooler on my kitchen floor the last 16 days and running out every other night for a new 16 LBS bag of ice. I had to invest in a chest freezer for my garage so that we had some kind of food for my kids on-hand. Ive burned 2 full days off from work and have easily spent more than 3 hours on the phone during business hours on hold with LG. And my fridge is still not fixed, and no appointment in sight for someone to come here and essentially unplug 5 little plugs and then plug the 5 little plugs into the new board. And they charged me almost $400 for this level of service when I could have gotten a new board for $120 and done this myself.I think LG right now on the service front is trying to milk the last nickel of profit on these out of warranty purchases on the assumption it will be the last nickel they see from these customers. Perhaps a self-fulfilling prophecy experiences like this will make a reality. Maybe the US market isnt working out for LG Appliance as it doesnt seem like their heart is in it for the long-haul.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.