Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

This top load LG washer is the worst appliance I have ever purchased! I cant begin to list all of the things that are wrong with it. The drum on the dryer cracked after 3 years. The repairman said in all of his 30 years he has never replaced a drum. Stay away from LG.

All of the knobs for this supposedly high end range (LRG30357ST) are poorly designed. The knobs are plastic covered with a very thin film of silver colored material, the back has a plastic sleeve instead of metal. The silver film blisters and shrivels and the plastic sleeve splits so the knobs arent secure on the shaft. The company has upgraded the knobs on the newer ranges but they wont work on this range as the shaft hole is reversed so they sit upside down. The only replacement knobs are the same crappy ones as the original. This range was in the new home we purchased. It was manufactured in 1-10 in Mexico.

3 hrs + to finish a normal wash cycle. Soap dispenser not emptying properly. Not enough water in drum to clean clothes. Sometimes the clothes have dry spots on them. (No. The washer isnt crammed full.) Run Run Run away... I had a Maytag front loader when they first came out and I loved it... too bad I left it with the sale of the house.

I will never ever order or buy another LG product. I paid good money for a fridge that lasted only 4 years and then was refused repairs because of a lazy, uncooperative, repairman that LG sent out. I had a gentleman that couldve fixed it but they sent someone else out and bc he did not like cats, he made sure that he denied repairs. LG corporate did do one thing good though, they gave me a check for partial loss of my groceries.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

Horrors! I bought a new LG refrigerator LSC27926SW from Best Buy. It had icing, fan stoppage and shutdown before warranty expired. LG fixed it. Now over last 3 years, they have fixed it 8 more times, and have never solved the problem. They refuse to replace this lemon, and keep sending Korean techies out to fix it every time this happens. I now have to take them to court to get a new refrigerator under Michigan lemon law. They are coming again this Friday, 11/16/2011, because it just broke again!

A crack? I have never heard of a drum in a dryer cracking. Once I checked it out, I was surprised to find a 4 inch crack. We had noticed that everytime we did laundry that there was a thumping sound coming from the dryer. I was even more shocked to find that its a common problem with LG dryers. I always thought they made good products. Apparently not, with all these reviews of the same problem.

Update on 10/09/2020: This is a follow-up to the review I posted on April 5, 2020 and still has not been resolved. LG replied to have this issue repaired but due to COVID we were not going to allow a mechanic at the time to come into the house. LG has since not responded.Original Review: Like other reviewers, the same front left element of my induction range stopped heating. We are having the same problem and the range has barely been used and was purchased at the end of February 2019 but not installed and started using until May 2019. I have also tried unplugging the unit and plugging it back in but that did not help. We paid over $2,000 and the limited one-year warranty expired which is disappointing for how expensive this unit is. Very disappointed in the quality of this unit and we purchased several other LG appliances unfortunately.

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

One machine - LG washing machine was purchased as on date 26/01/2016. After one month there is a some issue, which I have already informed and raised a complaint through complaint no ** dated 09.03.2016 to metro service but not resolved. Another complaint raised and received the complaint no ** dated 14.03.2016. Till date not matter resolved. If it is not possible to resolve please take back the machine and arrange to refund.

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), its going to take another 2-3 weeks to replace the compressor. The part is covered under LGs 5 year warranty, but the labor is roughly $600-800!! Thats outrageous for a 4 year old refrigerator thats supposed to last 14 years. I will NEVER buy another LG appliance again.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

Bought a new LG washer in the fall of 2019, received an error code over the summer. However when I called LG they said no service due to pandemic. Called back later. Was informed no longer under warranty and would have to pay to get it fixed. LG products and service clearly garbage.

Like so many other comments on here, our oven enamel is coming off of our 2014 LG gas range. As with other comments, LG dismisses it as a cosmetic issue. Our oven is convection and we are also worried about ingesting particles of porcelain enamel. I am from Calgary, AB and am trying to find out whether any Canadian consumers are trying to put together a class action lawsuit against LG for the above issues. Lets do something because this is not right!!

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

I have a 2-year-old LG Dryer. Not long after I bought it, it started catching clothing articles on the dryer filter at the front of the door. My clothes are getting ruined. The dryer will twist all the clothes together and the piece of clothing that gets caught, will stretch out or rip. I have already replaced a filter that cost $30, thinking it was a defective filter (not warranted). I know LG is aware of the problem, because when I called the manufacturer, the salesman admitted that people were having that problem. I want a refund. I will have to buy a new dryer. By the way, one of the bars inside the drum fell off. Now, I will have to call a repair man, stay at home all day to wait for him to come look at it, order a part and then when it comes in, I will have to stay home all day to wait for him to come back and fix it. I am so sick of spending my energy on this dryer.

Initially, I had a pretty old top loader washing machine 16 years old (NOT LG) and it worked perfectly - actually loved it and all of my clothes came out clean and perfect! My husband thought hed surprise me with a VERY EXPENSIVE, brand new $2,500 LG front loader washing machine and dryer from Best Buy. I didnt even want it because our older set was fantastic! In any case, heres where all of the problems started. I should sue LG just for all the fights and yelling I did to my husband (ha ha) for this piece of CRA-!!! Now all of the problems. Immediately, everything smelled like mold, especially the towels (even though, we did the bleach wash as suggested and left the doors opened), SO MANY RUINED CLOTHES (almost every day our clothes got holes and rips) - I threw away about 5 pieces of clothing a week & it actually became a joke of everyday showing and telling my husband about another item I have to throw out because of the stupid washing machine. Also, even though, I dont use bleach when I wash, the lame bleach cleaning cycles later ended up leaving horrible bleach marks on our clothes. We owned the LG washing machine and dryer for about 1 year and I left it when we moved to our new home, my headaches are now over. Now I have a very old top loader washing machine (NOT LG) and my clothes get clean, no more holes, stains or moldy smells - I love it! Also, no more yelling at my husband :o))) Side note: We also had a LG flat screen TV that we purchased from Costco - it completely died after a few years. What have I learned: NEVER BUY LG PRODUCTS - PIECES OF JUNK!

In 2013 I purchased a set of LG large capacity washer and dryer. I was excited when I got my new machines. At first I was amazed, as it did not seem my clothes had been washed so clean and dried so efficiently in years, compared to my old washer and dryer. After a few months, it seemed the washer would stop itself more and more often, with a UE flashing on the screen and required opening the machine and rearrange heavy wet clothing until it would spin through. About that time I received a notice of a recall that affected my machine. I called the recall hotline number and a technician was sent to replace the faulty parts. This solved the problem with balance and wash cycle, but left the washer with few choices for temperature. You have the choice of warm/warm, regardless of the setting other than tap cold. Cold/cold runs warm/warm. At least the machine was operating and cleaning the clothes. I was told it may happen again and that, if it did, to keep the number for the recall hotline. I have always made a special point of taking large blankets or anything other than regular clothing or bedding/towels, to a public laundry.Recently, once again, the machine has been throwing the clothing to the side and refusing to complete the load without the struggle of reaching in and rearranging the load, reading unbalanced several times before the load would finish. The last load I did was two regular bed sheets and a few wash clothes and it stopped twice before completed the cycle.I called the recall hotline from my paperwork and a tech was sent to our home, today. I was at work, so my husband greeted the repair technician. After trying the machine on its cycle, running on empty, he called me at work to tell me it tested normal. I assured him it was far from normal. The technician proceeded to tell me it is very important with this delicate machine, to only wash light loads of the same clothing, such as sheets only, towels only, light cotton with like size and fabric and jeans or heavier clothing, with only a few at a time and no other clothing. He stated he wanted to run a load of laundry to test the machine.My husband started putting clothes into the washer when the technician stopped him and told him to select only a few items of like size and fabric. The technician ran the load and called to inform me the machine had no problems and he was closing the ticket on the repair. I told the repairman to go home and ask his wife if she would be satisfied to do her laundry under the specifications he was informing me, this delicate machine (large capacity, supposed high power) requires. All of this to say, LG does not stand behind their product, the parts are sub quality and the massive recall on this machine only served to put a band-aid on a major problem. The machines should have been replaced and the customer should have been satisfied, instead of spending $850 on a machine that has lasted a total of 3 years. Do not buy LG, unless you have money to burn.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

My LG fridge isnt even 3 years old. The compressor has gone out 2 times. Not even a month between breaking twice. The matching stove broke 2 days between each other. I will never buy LG again or if their parts are used in another brand. Ill make sure to do my research on my next purchase. Hundreds of dollars lost in food each time. This is ridiculous! LG should be offering consumers their money back. I dont want a fridge that will keep breaking. I want to buy from another company but unfortunately I live paycheck to paycheck and had to save for this garbage.

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

I remodeled my house and brought 4 LG products. Microwave for over the range, sitting in my living room, home alone and heard a noise. I go into the kitchen to find the handle of the microwave on the floor, repairman man said it was cracked. Microwave was 1 month old. Dishwasher 2 mo. old, the latch cracked and had to be replaced. Range, oven door almost fell off, missing 2 screws. The best for last, my horror story of the French door fridge, needed twice to replace the motherboard (I think it came from China?), the freezer door did not lock well, escaping cold air, the ice maker had to be replaced. I had put hardwood all thru the house including the kitchen. I now have some leak coming from the bottom of the fridge, it is now ruining my hardwood. The appliance man will be out this Tuesday.All appliances were purchased the same day and 3 out of 4 had issues within the first month. I was looking to see if there were any recalls or class actions suits. These product in my case were just terrible, even the stainless steel has an issue. I put my old Amana fridge in the garage, mine is about 20 years old and still works like a charm. I WILL NEVER BUY AN LG PRODUCT, life is good my foot. Had to take off work numerous times to have items fixed. I think I goofed and purchased LG instead of GE, mapping the price.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

We have an LG washer and dryer and have had no problems, they are both 10 years old. When we needed a new refrigerator we purchased an LG refrigerator in July of 2016. Our first time we had to have it repaired was in October of 2018. Now 8 1/2 months later the same thing is occurring. Be sure that you buy the extended warranty if you purchase an LG refrigerator.

My 3 yr old LG fridge compressor stopped working. It is the linear compressor and when the technician came to repair the fridge he stated the compressor needs to be replaced with an updated model. This did not fix the fridge. The 2nd attempt was a different company that stated the first repair was wrong and replaced the compressor and lower evaporator. This still didnt fix the fridge.The first tech returned and stated the lower evaporator was installed incorrectly and attempted a repair with little confidence it would work. I have contacted LG and they refuse to replace or fix the fridge at this point because I cannot find the receipt. I contacted the location I purchased it and I am unable to get a copy of the receipt. At this point the $3800 fridge is just a large paperweight that will cost me to recycle. LG has horrible customer service and refuses to honor their warranty and back their service techs work. I would not recommend buying LG and will not make another LG purchase again.

Worst customer service call. I have been listening to the recording for dont know how long. Meanwhile I read all reviews which have experienced worst than me. I hope my call gets answered and my issues gets resolved. I need to start praying and wish me good luck. Customer service at LG sucks. My recent purchased refrigerator does not want to give cold water, my tap water is colder than the first cup in the morning from my fridge. It is not even 3 months old.

We have only had this washer 6 years and when the display reads 10 it doesn’t go any further toward zero. It will run For about 20 minutes and then Give a UE error which is basically saying the load is not balanced. But if it is empty then how is it out of balance? Then you call for a service place to look at it and they want to charge $90 just to show up which forces most people to trying to figure it out on their own. Has anyone else had this same problem And could offer the remedy for it?

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

I bought a very expensive double LG oven. I noticed a few months ago that the enamel was coming off inside the oven. I went and talked to the retailer who sold it to me and they told me I had to contact LG which I did. I sent pictures and never heard back from them. So I contacted them again and was told I had to pay someone to come look at the defective oven. Enamel peeling off the inside of an oven should never happen. This is defective not a problem with a part. I will also say that in the last 4 years I have purchased from LG a double oven, Very expensive refrigerator, microwave oven. Front loading washer & dryer and 2 Smart TVs. Their customer service is so unprofessional and never tried to help me. They have definitely lost this LG customer! I own a business and have been in business for 19 years I would never treat a good customer like I have been treated. Goodbye LG.

We purchased our LG side-by-side white refrigerator Model # LSC27931SW in 2009 from the Home Depot with the 4-year warranty. The edge area directly under the plastic water dispenser shelf on the front of the refrigerator is rusting. This sticks out like a sore thumb! We called Home Depot and were advised to call LG because cosmetic things werent covered under the 4-year warranty. We called LG and they said we had to take pictures and fill out a form, which they emailed to us. We couldnt upload the pictures so we will call LG to see if we can fax them instead. I dont know the quality of the electrostatic painting they use but its awful. I dont expect anything to be rectified from them. Never in our lives have we had any problems with paint on any refrigerator! Do not buy LG. The ice maker also jams but we live with that. At least, it hasnt broken down. It is junk - pure junk.

I decided to ‘go for it’ and purchased the OLED model. Very nice indeed. This tv fit right in to my home theatre system. I had cut the cord and worked my way through the array of streaming services. The LG takes the picture to entire new level I didn’t think I’d ever experience.

We purchased an LG French Door LFXS29626B refrigerator 1 1/2 year’s ago and it stopped working about three weeks ago. All the food In the bottom freezer dethawed and no ice is disowning from the door. I have called LG numerous times and had their tech out three times. He said it was the compressor and ordered the part, came back five days later installed another part (apparently just because the part came in what appeared to be a new box did not mean it was a new part). It still doesnt work. Meanwhile we’ve been living out of coolers and LG gives excuse after excuse when I ask to speak to a supervisor. Had I known about the class action suits that have been brought against this company I would not have bought this piece of junk. As for “customer service” LG would does not know what that is or care to provide it. This has truly been a horrendous experience and they should be held accountable.

For the second time in less than 2 years, my LG french door refrigerator has MAJOR issues. Im not counting the other service calls on this hunk of junk - just the one that two weeks to fix before (bad motherboard) and the one now which is a sealed system (or unsealed in our case). LG is SO UNHELPFUL it isnt even funny. Ive bought a lot of refrigerators over the years, and never, ever, ever have I had these kind of problems. And, if LG actually stood behind their product, I wouldnt be this angry. But they couldnt care less. They read the little scripted message to you over and over again, that when they receive the technician report theyll see what they can do, etc. Probably the same thing as they did the last time, which was absolutely NOTHING! When youve made a purchase of close to $3,000, youd like the thing to work for more than a year without a problem!!! Do yourself a favor, and NEVER BUY AN LG REFRIGERATOR UNLESS YOU LIKE HAVING YOUR BLOOD PRESSURE SHOOT OFF THE CHARTS!!!

The ice maker on our top of the line LG fridge has stopped working. I understand that the manufacturer offers only a one year warranty, but I have owned a number of refrigerators over the years and never had one fail in such a short time. The repair will be almost $400. I sincerely regret purchasing this product.

We rent & the landlady provided this refrigerator when the old, original refrigerator stopped working. I would not buy this refrigerator, but it is not a bad refrigerator. I dislike that the refrigerator looks like stainless steel, but wont hold magnets. I do not like that its side by side style, too, and the ice crusher spits ice at you.

Ive had 5 authorized service calls to repair/replace my ice maker. It is still not fixed. I missed 5 days of work and lost 2 freezers full of food. I paid for the first 4 calls. LG now is paying for this 5th call. Today, the tech today simply wants to replace it again. Of course he didnt have any parts on hand even though LG assured me he would so I wouldnt have to wait for parts and miss more work for the tech to come back. The ice maker design is defective. There are many complaints online and there have been lawsuits about their refrigerators. LG refuses to refund the purchase price of the fridge or replace it. Their support team doesnt have authority to rectify the situation and the supervisors keep stalling.

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

I am having the same issue as everybody else with defective gas range knobs that break due to the internal plastics. Replacements knobs from LG similarly break within days or weeks due to the same defect. They have refused to issue a recall or even a bulletin despite thousands of complaints by consumers. I have started a petition calling for a recall on Change.org. You can also report this to the US consumer product safety commission: Saferproducts.gov.

Bought LG double door refrigerator about 2 years ago. The drawer broke after 6 months. Called for replacement part. Paid $50 for a new drawer. It didnt fit. Was the wrong one. Called LG. They said they dont make a replacement drawer for my model and they sent me the closest one which doesnt fit because its not for my refrigerator. They did refund my money and I now use the old drawer with duct tape. And dont even get me started on the ice maker. The LG refrigerators look nice but are made very poorly. And if you are looking for service and support after you buy and something goes wrong, dont purchase LG.

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

I tried to EasyClean feature three times and it did not work. Then I called LG multiple times. They finally sent out their technician who agreed that it is not working. He recommended I called priority services and they said we can’t do anything about it because the oven is still functioning correctly. I contacted the Better Business Bureau of New Jersey and had many email conversations with them and LG headquarters and the final decision was I’m supposed to use three or four different types of chemicals to clean the oven because their feature does not work. We are in our 70s and scraping back of oven is not an option, only bought this oven because of the EasyClean feature.

While we were away our LG refrigerator, LMXS30776D/02 model, compressor quit working. We lost all our food in freezer and refrigerator compartments. Our home and refrigerator has a horrific smell, I havent been able to neutralize. (Baking soda, vanilla, and coffee beans.) A technician came to our home a few days later and was not able to repair the refrigerator. Since LG knew it had an ongoing problem with the compressor, it was discontinued. Technician from LG had to order a universal compressor. Once the part is installed, he then needs to check for leaks since coils may be corroded. We have been buying ice everyday for our cooler and can only buy enough for for the day. Inconvenience. Sad we replaced all our appliances 3 years ago for LG. Poor reliability and service for an appliance costing $2800. I am very concerned about another failure in the universal compressor after reading the previous reviews. LG had a poor response and was not acting in good faith to loyal customers. This is a major investment for families, not to be taken lightly.

My LG refrigerator (Model: LFX25971ST) is not cooling. I bought an LG stainless steel fridge about three years ago. Last night, water started leaking from the ice maker on the door. Later, I found out that the water was leaking because the fridge was no longer cooling the upper part, nor freezing the freezer compartment.I called LG Customer Service to complain, but all I received was Im sorry. When I asked to speak to a supervisor, I was put on hold for over 15 minutes. The supervisor said that he would look into approving reimbursement for parts, but not for labor (no promises). I now have to wait until Monday (now Saturday) to get a reply. If I went to an authorized repairman prior to receiving a reply, then they will not cover anything. So, do I wait three days for a possible partial covered repair (and not have a fridge) or do I call a repairman today? By the way, this is the second major repair to my fridge in the last few months. The first came when the water line (on the fridge, not the connection to the house) cracked and leaked behind the fridge, causing considerable damage to my floor and the ceiling in the basement. My insurance company was involved and asked for the cracked tube after I had it replaced. They said that they would consider legal actions to recover the insurance claim.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

Let me start by saying that their linear compressor is garbage and warrantied for 10 years after purchase date! I purchased my refrigerator in April of 2012. July 26, 2017 refrigerator stopping cooling. The compressor has died after 4 years and their approved service technicians have yet to get a compressor to run in my refrigerator. 1st company has come out 4 times to install the said compressor. I paid $350 to get it serviced to no avail. Not once has the compressor been operational after 20 minutes. It shuts done as the technician drive away. 1st company said it is junk and is all done. The 2nd company that came out that LG sent. Said the compressor needs to be replaced, he cant do it because he said, he wasnt certified. So we waited an extra week so a certified tech was to come out (today Sept 6, 2017, the date they stated) we called and they are not coming, stating that the refrigerator was junk. LGs response was that they provided the part and that’s it. I guess it doesnt need to be operational. Ive been without a refrigerator for over 6 weeks, thinking and waiting for that customer support that does not exist with LG. LG people were more than rude and unhelpful with every call. Buyer beware LG doesnt back their warranty. LG gave us a case number and made us think they would have help in some way but today’s response was priceless. They are done because they provided the part. Make the part operational. They should back their products and not get away with taking advantage of consumers. They (LG) should be acceptable!! $3000 plus $350 repair, down the drain!!

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

I bought a LG stove, refrigerator, dishwasher and microwave oven about a year and a week after I have them the warranty they gave you was up. Had to have the dishwasher, stove fixed and now the refrigerator is leaking water from the ice maker. Do not recommend this product to anybody.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

Electric Range model number LDE3017SW. After only using my electric range a couple of times, I noticed steam and grease lines inside the door between the two glass panels. These lines and this film and grease have continued to cover the inside of the double paned window. My range always looks dirty as if I need clean the door windows, but the grease lines and steam lines are on the inside. I called to ask them to come to fix the seal or replace the door and they said they are unable to do so unless I pay someone to come take the door apart to clean it. I should not have to disassemble the door to clean it. The seal between the window panes are faulty or defective. I had my first Maytag range for the first 34 years without anything beyond normal wear and tear from use. This LG one cooks and bakes well, but has this issue which is hard to look at everyday. Also, the top is white and the burner glass top areas already have stain. This is not as big of an issue for me as the streaked windows in the door. LG has refused to send anyone out at their cost when this is a manufacturers defect.

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the low noise thing was hard to beat. Yes it is low noise at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I dont live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

LG top load washer WT1201C - This clothing washer has one major flaw. If working properly it automatically balances the load. If it detects that the load is not balanced it will automatically rebalance it before completing the cycle. However, it frequently is unable to do this, requiring the operator to remove all the items and replace them in the washer. This often happens more than once during the cycle. If you are not constantly monitoring its operation you may check after the amount of time for the load has elapsed to find that it never completed its cycle. I would not recommend this product for this reason. I would never buy this again.

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

This dishwasher is so simple to use. The shelf racks fold down for big items. There are only 6 buttons to push. And one of them is the power button So youre not going to get confused with what to push. It is a very quiet cleaning process. The one thing I dont like is it runs from 1hour 30 min to 2 hours 15 min. Sometimes I just want a fast cycle for a few thing I instantly need. But I am getting used to starting the dishwasher before I go to work and at bedtime.

We purchased the LG French Door Refrigerator a few years ago and honestly has been nothing but problems and issues since the purchase. From the beginning, several parts (plastic door holders) starting falling off and breaking. We have had repair people out multiple times in the past few years (including again today). The refrigerator often freezes items and the freezer does not freeze (yes this is somewhat ironic). The freezer door is currently broken and ice maker is hanging down. Also, LG customer has been very difficult to work with, one of the most difficult appliance and customer service experiences I have ever had. If given another opportunity, we would not buy another LG fridge. I hope this is helpful and saves future buyers the challenging experience we have had with this fridge.

We have a LG LFXC24726S French Door refrigerator that started dispensing water on it own. Fortunately we were home and able to stop it in a few minutes. We got about 2 to 3 gallons of water on our wooden kitchen floors. If we had not been home, a very different story. Has this been an ongoing problem with LG? Does not generate much faith in this company.

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

Oh boy!!! Thank goodness i read these reviews. A few weeks ago i cooked spaghetti and the lg micro above the stove stopped working - control panel out except for : showing. Inside light still on. Left it alone and next morning i played around with door. Voila - number 8 came up on its own. Then one by one things began working again. Last night i cooked spaghetti again. Yep - did it again. Mind you - i am NOT using the micro to cook. But the micro gets so hot from the oven and i believe overheats the micro panel. Again, i unplugged it and went to bed. This morning it again took some fiddling and eventually a beep. So i was able to turn on the light (my main purpose in needing it to work - i need a light on that side of the kitchen). So i reset the time, etc. But as i am reading these scary reviews, the number 2 just popped onto the screen. After reading these reviews, i know it will eventually stop all together. But why i am SO glad that i read these comments is that i will now unplug it whenever i go out or go to bed at night. LG needs to step up to the plate and do a mass recall with a free replacement of another brand until they can get it right. Obviously no one wants another one of these. Who is with me on a class action suit?Thank you all for taking the time to report the extreme dangers of this unit. You probably just saved my house from burning down!!

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

Bought a LG Dryer and washer combo in April 2015 and I am so disappointed in myself in doing so. Since I bought it I am having issues with dryer. The clothes catching the lint filter since day 1 and it has ruined so many of my clothes. I have done small loads, big loads, using protective nets for bras and fine pieces of clothing and nothing helped so far, I have not complained yet and I just dealt with it and threw the twisted clothing pieces in the garbage, every time it happened but this morning when I woke up and found the entire load of my summer clothes twisted in a giant rope look a like this brought me to an edge.The dryer filter will not completely seal and it has caught clothing on the corner and it twisted it until every piece of clothing was ruined and even opened the door of the dryer on its own. I did not where to start to unwind the clothes, this is terrible. I will NEVER, EVER buy an LG product again EVER. I was so in shock and started unwinding clothes without thinking to take a picture of that terrible sight.

Stopped working after less than a year and we had food in the freezer which was all wasted. Their factory service were all new repair techs and could not fix the device. And LG had no replacement part closer than Atlanta. So after three weeks, I junked the lg and bought a whirlpool.

This is the absolute worst washing machine ever!!! It never gets through a cycle without numerous error messages. The place we bought it refused to take it back within a week of purchasing it. The LG repair man came and it was no better. It is supposed to be high efficiency. Sometimes a cycle will last for hours with all the error messages and then it resets the timer and goes back to earlier in the cycle. I HATE this machine and it should be taken off the market.

I purchased an LG double stacked washer/dryer at Home Depot on January 2010. The motor on the washer needs to be replaced at a cost of $500.00 for labor and parts. Why should I have to pay for a new motor on a 2-year-old washing machine. Someone please help.

We bought a brand new LG refrigerator sometime around February 2011 for a second house that we visit once or twice a month. It wasnt a top of the line unit and ran about $800. When it was delivered and hooked up, it worked fine and continued to do so until August 2011 (it was about 6 months old) when it apparently quit working with a full freezer and a semi full fridge. We dont know exactly how long the unit was off but when we walked in the house, it smelled like someone had died! The smell was awful and it took an entire day to clean it up. We had trouble getting the smell out and the ice maker wouldnt work so we called LG and they sent a repair person out. The repair person replaced the ice maker, the motherboard and took the entire freezer apart to clean it and we found bugs behind the liner. He cleaned it completely and the smell was still bad so he had me use Lysol (LGs recommendation), bleach, baking soda, charcoal, newspaper but nothing would work. We left to come home and it was empty. We hoped it would smell better when we came the next time which was this past weekend for New Years.The smell was still horrible and we called LG. They said we had to have the repair person back out and he came back and said that the smell was from the bugs decomposing and he couldnt get it out. He called LG to tell them this and they said basically Good luck. We called LG and they said they couldnt help us. We asked to speak to that persons manager and we were connected to Amber, the executive service manager. Amber told us that according to the warranty, we were supposed to empty and turn off the fridge when we leave it unattended to go on vacation. Who does this? Im 53 years old and have owned numerous refrigerators over the years and have never had to empty and turn one off to go on vacation and never has this been a problem. She told us that they would do nothing to help us. When we asked to speak to her superior, she told us that she didnt have one that she was the highest power we could go to. At the end of the day, we got zero help from Amber, the super power woman and will never purchase another LG product. My advice is to either stay away from this company or read the entire warranty before you purchase.

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

Ill just make it simple. I bought a $3000 LG LMX3195ST refrigerator on 07/30/2011. It has been broken from day 1. I have fifteen complaints filed and documented with LG. They have replaced warped door seals. They have unthawed it twice. They have been out to disassemble/reassemble it from where MEI repaired it incorrectly and they replaced the motherboard. The unit still has error codes and the ice maker gets stuck in the on position. The first repair company, MEI, was horrible. The company had no diagnostic tools and where a no show, no call. The second company, A&E, I thought was pretty good and well equipped, but now stated by LG will not return their calls. After listening to the guy from MEI complain the whole time he was here about how LG was underpaying him, I would be willing to bet that there might be some kind of issues in this area. LG has not been able to call me and notify me of the trouble finding a repair center; instead I have waited as long as 13 days before I finally call them and just repeat the cycle. I refuse to give up and I will fight LG to the end!

We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

We bought this fridge in 2013. Had repair in 2015 control panel. Now its not cooling. Its still under warranty but guess what? No one works on them in my area. When you call they say, We dont work on LG refrigerators! Then why have the warranty. Its junk. I paid over $2 grand for a piece of junk. I called them. They give you numbers to service places. Then I call. They then tell me do work on them. I have told Lowes and they dont care. So I will. Never buy LG again.

This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

I have had my LG refrigerator for a little over 5 years now. On Thursday my compressor went out for the second time. I called customer service and they stated it is under warranty, however they were also going to make an exception because the labor was not covered. Their next available appointment was 5/7/20. I get a call back a few hours later and I am told the next available appointment is actually until 5/18/20. It is currently 90 degrees where I live and since I am at risk have limited my grocery shopping to every 2-3 weeks. Lucky for me I had just gone grocery shopping. I ask LG, Will you pay for a rental fridge? (given its a known problem)….Nope. How about the roughly $200 in groceries I had just purchased....nope. How about sending anyone out sooner....We will call in 24-48 hours.Get a call and now I am being told my new appointment date is 5/19/20. Call back since it is ridiculous to wait 3 weeks to get a known problem fixed. Ask about reimbursement for me purchasing a new fridge….nope. Ask if I can get my grocery reimbursement if I buy a new fridge....nope. Then I am told I can call around to find someone and get all their information etc. and they MAY be able to authorize this company to fix my compressor. All I can say is WOW, really hoped my experience would have been not like I read in other reviews but I guess not. Here is to a waste of a fridge and a horrible customer service experience.

Should have researched better. This dishwasher sucks! Very low dish capacity. Thought we were getting a deal on it. Only thing we got a deal on was price. It was cheap, but not worth the money. Its loud and frankly, does not do a very good joy drying the dishes either.

My refrigerator went out 7 weeks ago. I called LG. They gave me a number to call to do the repairs. The compressor was out and LG covered it but we had to pay $500 in labor. LG sent the wrong compressor not realizing till the wrong one was installed. Called them. They sent a second wrong compressor. Call them. Was told it was dcd and is unfixable. I said my fridge is only 6 years old. They said I had to have my bill of sale. I can not find it. They told me they would figure out some other way to help and would call me in 3-5 business days. They did not call me so I called them. It was like starting all over again telling me to call the same people to come and look at it to service. After explaining several times he was short with me and rude and told me they will not help me without the receipt. What do they think? I walked out of Lowes carrying a refrigerator and stole it. I will never buy a LG product again.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

Had the fridge for 2 years and apparently the inverter linear compressor has gone out on it. It is sitting in our living room getting ready to dismantle and throw out. It is outside the warranty and we cant even get our hands on purchasing a compressor to fix it ourselves. Waste of money. Its too bad that LG has gone downhill because we previously had an LG fridge that is over 13 years old and is still working just fine in our garage. LG never again.

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

Spent 3000.00 on an LG refrigerator and it stopped cooking. Took them 10 coats over 4 months to fix it. No reimbursement of food loss. Ice maker didn’t work after they fixed my refrigerator. Took several trip to fix and finally a new company fixed it. Never buy LG again.

My LG washer turned itself on when I was not at home. It filled up with water and because it was not in a cycle the door wasnt locked so the pressure from the water pushed the door open and the water continued to pour out. I came home to my house being flooded, water went through my vents and into my crawlspace. When the repairman came he witnessed the washer doing it all over again! I called LG, they told me to get 2 estimates, send them pictures, fill out documents and send them my old parts and I did. I thought they were going to help. I am now going into my 6th week of them leading me on to believe they are going to help me. They keep saying they have to do testing then they said they had to send the main control panel to Korea for further testing. I have over 30,000 in damages, my daughter is allergic to mold and not one person at LG gives a hoot! I am setting my LG washer & dryer at the end of my driveway (its 3 years old) I will never ever purchase anything with those initials on it again! Their customer service is as bad as their product! Oh it also leaks water from underneath during wash cycle too. The lady asked me at one point what cycle was your washer in when it leaked. I said AGAIN my washer was not in a CYCLE and it did not LEAK. It turned itself on, filled with water and sent out about 70 gallons of water. If you want to know what cycle my washer was in.... ask the washer! I had it on OFF!

Although LG might make quality products, the dryer unit is too small and not tall enough, no pedestal, which requires bending down. Washer drum is huge, but too deep for my short stature. Instructions for liquid & powder use are not clear. Keeping units clean is a challenge.

Back in November 2006, my husband and I remodeled our kitchen. We purchased all LG products, refrigerator, dishwasher, electric range, and microwave oven. I have had issues with each appliance. The refrigerator, the ice machine broke and leaked ice water in the entire freezer section and kitchen floor. The microwave oven handle has cracked. The dishwasher does not clean the dishes, and the soap dispenser always has caked on soap residue. As of this date, I have not had an oven for over a month. The keypad panel stopped working, the wrong part arrived. I did contact LG and placed a formal complaint to the customer service representative, I have had no response. I will make sure that everyone that I come in contact with will know that LG products are not reliable and their parts are impossible to get.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

Washer is only 2 months old. Clothes do not get clean. Huge amount of detergent residue is left on clothes even after running 2 full cycles. Now clothes and comforters are literally ripping in half. Repairman found defect in the tub ring causing the rips. Neither LG nor Best Buy will allow me to return it for a different model. Im stuck with an 800-dollar washer that cant clean and needs a repair at 2 months old. I will never buy LG product again.

I purchased an LG French door refrigerator from H.H.Gregg 3/14/2015, I paid 3,023.99. June 2015, the freezer broke froze up and all my frozen food defrosted. I called H.H Gregg, they said that since the refrigerator was not yet a year old, that I would have to deal with L.G. I called L.G. They sent someone out to repair the fridge, he had to thaw out the ice with a hair dryer, said that the fan motor was gone, he ordered a part took a week to get it. He then came back out, put the fan motor on. It worked until November 2015, I came home about 11 pm, water all over the floor, everything in my refrigerator and freezer melted or spoiled. I again called HH Gregg. Once again they told me to call L.G. I called them, told them it was broke again, they told me it would be 8 to 10 days for someone to come out.I tried to talk to these people, they sent me to a call center overseas, they said they would not replace the unit. I then called the executive center in Alabama, worst customer service ever. It is now three weeks later, 4 dates before thanksgiving, still no fridge. Finally a LG tech came out, said it needed a new computer, a new compressor, and that there were some more problems. 5 hours later he took photos and left. Said beyond repair. Next day he calls, said they were not going to replace it and that he had to try to fix it. I called L.G. back, they were horrible, said I didnt have a choice they were not replacing it. So now the tech has it back together. Said he hopes it works. I will never buy another LG product, I would discourage anyone from buying LG. The worst People to deal with!

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers. Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!

I am truly disappointed with my LG washer model WT487OC. I purchased it approx 61 months ago, and yes my 48 months protection plan expired. The machine began to exhibit a problem 3 months ago when after a wash load, there was a noticeable debris on the damp clothing which led to concerns before drying the load. After a few calls to LG Customer Service and a discussion with Rocket Appliance Repair who LG suggested I call. It was determined that the machine somehow had developed mold internally. I tried over 10 different options that LG & THEIR REPAIR SERVICED suggested I attempt, but to no avail. The machine was considered unrepairable. In over 40 years of cleaning and purchasing household appliances I have never experienced anything like this. I will never buy LG appliances again, and any I presently own I will seek replacements for as soon as possible.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

We bought our French door refrigerator around December of 2018 when we purchased our new house. We have loved our unit until one day both of the coils for the fridge and freezer part went out. I placed a repair order in August of 2020. LG outsourced the repair work to a local repair shop which was fine. Here it is 10/25/2020 and we are still without a refrigerator. I have contacted LG and the repair company numerous times and nothing is being done about it. LG has basically washed their hands of the whole situation and put it on the backs of the repair company. I got tired of waiting for the refrigerator to be repaired because we have a large family (family of 8); I called LG back once more and requested LG to replace or refund the money from the initial purchase. Since then we are going on 2 weeks and I have still yet to hear from LG as to what the decision is on replacing it or refunding the money. We was happy with the unit while it was working but since then it has been a complete nightmare and I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN IN MY LIFE because of this incident. I hope my review helps clear the air up for anyone thinking about making a purchase of a LG product.

I bought my LG washer 2 years ago. I have put 3 new lids on my washer in that time. At 175.00 a piece will never buy another one. I called their customer service to give them a chance to do something about this problem but was told nothing they could do.

I really like this washer except sometimes I could not wash a lightweight quilt. The spin cycle would stay on 6 and it was too heavy for the washer to handle. And once the rubber that went around the inside of the machine came off and water spilled out all over the place and the repairman said that happened often.

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

This piece of crap not only left my clothes stinky it would not actually wash clothes very well. I was dazzled by a tiny machine they had on top of the real machines. I should have known to never be impressed by a sample. If you want dirty clothes buy an LG. If you try to complain to the company you cannot find a way to contact them. BOO!