Bought an expensive LG French Door refrigerator back in 2018. In March 2020, it started making a loud grinding fan noise. We called out a technician, who apparently ordered the wrong part. A week later, a different technician came and installed it, apparently not noticing that it was the wrong part. Immediately after he left, we started getting an error code. The only way to get the fridge to still cool is to constantly throw the breaker every hour or so...and today we found out that the new replacement part is on back order and wont come for almost two months. Im mystified why LGs parts are so easy to confuse...before we called the technician, the fridge was at least working. Now its pretty dodgy. Something this expensive shouldnt break within 2 years of purchase...

Wednesday 25th of May my refrigerator stopped working. Both refrigerator and freezer part. I called the 800 number on owners manual that came with the refrigerator and was told I had to either pay over $200 or $399 for 1 year extra insurance because they could not find my registration card and could not tell me when I bought it. So I paid the $399 thinking someone would come out and look at the fridge. I was informed that no one could come until the following Wednesday because it was a holiday weekend. The repairman came on Tuesday and informed my husband that the freon system was not properly cleaned before installation causing the freon to leak or evaporate from the system, causing the entire coolant system to malfunction. According the repairman this was done during the assembly process. He had to order a part and would take a few days to get. We waited a week and had to call LG back to get the repairmans number and find out what was taking so long. We were informed that the part is on back order and will not be available until after the 15th of June. At no time did the repairman call and inform us of this development. I have two small children in my home and cannot keep fresh foods available for them. I will not recommend an LG appliance to anyone. The customer service sucks and the phone center could give a damn. They could not tell me when we purchased the refrigerator but when my husband called they told him it was purchased in December 2014. This will be 18+/- days without a refrigerator and the weather so far has been in the high 80s.

LG French Door Refrigerator Freezer LFX33975ST - Purchased 8/13. Freezer fan motor replaced twice. Just went out for a third time. Besides that it never can make enough ice. After complaining and seeing service techs I was told the problem was resolved in a newer model, but there was nothing they could do for me. So after paying over $3K for the unit in over a years time we are on our 5th service call. I would NEVER buy another LG product!

Customer service quality and procedures when something breaks needs to be one of the most important considerations when choosing who to buy an appliance from these days, especially an expensive refrigerator that is not built to last despite claims that it is, but for a higher purchase price. It was important enough to me that I was willing to pay more upfront. $2800 more. Things break, design flaws happen. That is not as concerning to me as what a company does to their customers when it comes time to make it right, and how they make it right. Regardless if they have fixed their linear compressor problems, it is not worth buying LG refrigerators. Or any other product as far as I’m concerned, given what they are presently putting us through and how little they are compensating for our losses.I’ll be shocked if this doesn’t cost them dearly in customers and loyalty. It certainly has turned my 18 and 22 year old sons off after watching what we are going through since July. That’s future business right there that they screwed up. Not to mention my failing double oven, dryer, and dishwasher which need replacing soon. And where there is one there are hundreds or thousands more. That’s a lot of exponential word of mouth.LG is losing all that future business for what? To save a buck on repairs now by forcing customers to use their preferred 1-star rating repair servicer even if they repaired it once already and it failed? To avoid doing the right thing by reimbursing their customers for full damages and losses fully caused by their part failures as well as their repair failures? That choice alone about customer service reflects poorly on the business smarts of a company, which in turn affects reliability. If you ever have a warranty repair with your LG products, you are at risk of what is happening to us right now. Are you willing to gamble for that much money? We bought our LG French Door refrigerator Thanksgiving 2016 for $2800. Chose LG because of reputation, longevity claims about the model, and their description of great customer service should something go wrong. We thought it was worth the expense. The linear compressor failed after 3-1/2 years in July. We had to wait 2-1/2 weeks before their “authorized repair servicer” got here to repair it. We bought a larger mini fridge and still lost well over $300 of food. Their servicer did not call us to first diagnose or ascertain what parts might be needed. They simply showed up and assumed they only needed to swap out a compressor.LG bottlenecked their quality before they got here by only authorizing a maximum of $505 including labor, regardless that neither of them knew for sure what all needed to be checked and repaired. They set us up for failure. Their preferred provider didn’t even look for leaks in hoses that might have caused the compressor to fail to begin with, so if there was one it’s still there! They did not replace all the other covered parts that are supposed to be replaced with this repair, such as evaporators, hoses, etc. Two weeks after the repair we spent $450 on groceries believing it was safe to now restock. Two days later it broke again. My dealings with customer service since have been unacceptable. I have been patient and understanding about all the extremely long hold times given Covid, (1 hour and 17 minutes on hold this morning before the exec division picked up,) but not understanding about forcing their customers to have to retell all of the specifics of their circumstances dozens of times to each new agent that picks up, treating them like a first time caller, before anyone finally understands again how egregious the case has been handled thus far. And when they finally do they have no power to ensure it won’t continue to happen. Wash, rinse, repeat.There are too many cooks in the kitchen and all the departments that have to be involved are isolated and cut off from the other so the agents can never prevent anything from going wrong again or have influence over final decisions. There is no quality control in LG’s customer service. Their executive services group can’t directly talk to someone in the authorization department to ensure everyone is on the same page so they stop sabotaging what was agreed to. They have no true escalation capabilities and if they do they are highly ineffective. I believe this is purposeful when it comes to these refrigerators. The first agent this time around said our case was escalated since we just went through this. That didn’t mean squat in the end. It has been dealt with worse than the first time and has followed the same channels as a first time repair. He said dispatch would be calling me directly this time 3-4 days from our call to lessen the amount of time we were without our fridge again. That was August 22 and today 2-1/2 weeks later we are still without a working fridge. No one called. I had to start all over from the top when I called back. They tried to resend the same incompetent repair company as last month and ignored our request to send a different one that would approach it properly this time and give us confidence we wouldn’t be put through this again next month. It’s exhausting to pull everything out again, set up coolers and ice and check safety of food every day. Their preferred service provider in our area was going to be at least 2 more weeks out. LG blamed Covid saying it has impacted the availability of servicers in our area. The truth was LG directly prevented a timely and proper repair we had access to; it was not a problem with availability of servicers in our area, it was a problem of a company only wanting to use a one-star servicer that they can successfully under compensate, regardless that the repair company cuts corners and does inferior work to make it worth what LG pays.We asked LG why we couldn’t find our own repair company nearby who could get here sooner than 2 weeks. They told us if we could find someone sooner they would gladly email them the authorization, because they can’t find anyone else. All they can see is their authorized 1-star servicer. We had a 5-star service nearby standing in my kitchen the very next day! And they had done a lot of warranty work for LG before so we were delighted with having found them.They diagnosed the fridge thoroughly first, and in person, recognized that the compressor was not installed correctly and not all parts were properly replaced. Due to this we had oil leaking all over the place creating new repair problems. We called LG back and provided all the contact info they requested. They called our chosen repair co. that same day too and told both of us they would submit a request for authorization and they should have it in the next 24-48 hours. Our repair would be done in under three days. Instead, we got a text and email the next day that their 1-star servicer has accepted our repair request and would be there 12 days later.We called immediately and complained we had someone sooner and did not want the same company, and our case was escalated again. The executive group agent said she saw what happened, the wrong department got the request and ignored the notes in our account and on the request. She canceled their servicer and personally emailed the department directly with the info for the repair company we found, highlighting they were available immediately to do the repair and they have done warranty work for them before.Two days later we get another text/email that the 1-star company happily accepted our request again. I called LG again and the new exec agent listened to all that had happened prior and understood my rage, and told me they were having problems with the authorization department and she had no power to ensure it wouldn’t keep happening this way, but she did have the power to submit a request for a full refund. She had me upload a receipt and confirmed it was received and valid. She would send the request for an auth to our chosen servicer one more time and would call me two days later to see if they had received the authorization. If not she would go through with the refund request. Instead, I get several texts from LG’s chosen servicer all weekend long reminding us they were coming. However, in the past two weeks that servicer did not once call us to get information to determine what parts might be needed, which confirmed for us that if we let them into our home it was going to be handled sloppily like the first time they did the repair. We are sick of what we’ve had to go through living out of a mini fridge for almost two months. For a family of five with adult kids? We want to feel confident it’s done right this time. What LG did that was unethical was agree that if we could find someone sooner they would send an authorization, and then they repeatedly hosed that authorization and every subsequent request for one over the next two weeks to buy time until the A&E appointment was just around the corner. They ignored our valid concerns and discomfort of having this company do the repair again. It’s not like we chose a servicer that never did LG warranty work before. There is no excuse for putting us through this hell. Call several appliance repair companies in your area before you commit to buying anything. They know what brands and products are easiest to fix and have the least hassles with warranty repairs, and which are reliable. All the other repair companies we initially called said the same thing: “we no longer do LG repairs” and if you ask why they all tell you the same thing, “it’s because LG under-compensates true costs and undermines their efforts to do quality work. And it’s too much of a headache to deal with their customer service. It’s just not worth it given the amount of time we would have to put into dealing with them.”I wish I would have called them before choosing an LG fridge, because I never would have purchased it. But this is the real reason LG has a hard time finding an available service provider in your area. And when you find your own? They sabotage it. All to save a buck? How is two or three under compensated repairs in a row cheaper than one done right the first time at a fair price for the actual time required to do a proper job? It can only serve to hurt your customer for unnecessary and unreasonable lengths of time and kills all future business, and word of mouth compounds that. I was also told today there is no guarantee the refund will be approved. They look at how many times it’s been repaired in deciding too! The fact that they were interfering with the repairs, and they failed to let us have a timely and proper one that we had standing right there two weeks ago is not taken into account. If they deny our refund, they will simply reschedule their shoddy servicer all over again. At this point the right thing to do is approve a full refund. My husband is paid hourly and his company is about to be impacted by Covid so he will lose hours pay in the near future. We have to use our scant emergency fund to pay for a reliable refrigerator repair, about $1200-$1400 after the botched repair, or buy a new one. And not having that emergency money is going to hurt us when my husband’s hours are reduced. We cannot tolerate more weeks Iiving like this and never should have had to when we had a reliable repair company standing in our kitchen two weeks ago!To add insult to injury, LG has taken forever to approve our food loss and mini fridge reimbursement requests from July. Several reps quoted from our account that they saw the mini fridge reimbursement was officially approved on August 12 but there was no notes about the food loss. We were told this for the following two weeks every time we called. Then today, the rep said the notes showed it wasn’t approved until September. Somebody changed the notes. We were also told that we couldn’t have both a food loss reimbursement and a mini fridge reimbursement. They only allow one $250 reimbursement per calendar year, regardless if they caused you way more losses.We lost well over $500 of food so far plus paid $260+ for a mini fridge. We can’t even claim food loss this time around even though their repair failed and we properly waited a couple weeks after the repair to make sure it was good before shopping again. Customers can be out $750-$1,000 due to LG’s own mistakes, and only get reimbursed for $250 of it all while they go through hell with customer service. LG does not care about you as a customer or any impact they have had on you or the domino effect. Now, is all this worth buying their $2800 refrigerator? Absolutely not.

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

New refrigerator, ice maker quit and while we were gone for 3 weeks, water leaked all over the floor, ruined baseboards/floor. Called for repair. Have been promised a technician and or calls for 4 days now with NO callbacks and no technicians. Weve been lied to again and again, and still no fix and none in sight. Defective product, impossible service! Never again would we purchase an LG product!

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

We had our 7 year old Lg fridge die on us. We were offered a rebate if we bought another LG fridge which we accepted. The new fridge did not work but LG would not accept this for several weeks so we were without full use of our new product. After much hassle we finally received a new fridge in Aug. 2014. We have not received the rebate and are told each time that we call (speaking to a service rep in Panama) that the check is in the mail and we will have it in a few days. This is going on for the last 4 to 5 weeks. Our original rep, Mohinee **, quit taking our calls and will not respond to emails from us. We asked if we could speak to someone in Canada to see if our check has actually been mailed and were refused access to a Canadian rep. We then called information for LG electronics Canada and were given the number 416 743 7575. We have made 3 calls and no one answers at that number. LG certainly has our number and our money. I would not buy another LG product if I was paid to. Customer service is terrible and their products just dont last and are faulty at the very beginning.

Well, I have a 2009 Kenmore refrigerator built by LG. We have had several service calls this past year. Ice Maker, compressor, freezer fan twice. Today I was told it cannot be repaired. The reason it cant get fixed is because it leaks. The location of the leak comes from the side panel. When the refrigerator was built they use blown in expandable insulation. The tech that did that work in the factory did not do it right. I think the factory is in Korea. No fix for this problem except to buy a new refrigerator. I will never buy a product made by LG. I think some Kenmore products are made by LG. We just bought a new dishwasher. I will purchase made in the USA products from now on. I hope this helps other consumers.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

Buyer beware. We moved into our new house and discovered the existing french door LG was not cooling. (I see other reviews here mentioning the same cooling issue) It is three years old and no longer cooling. Trying to get this under-warranty refrigerator serviced has been a nightmare. Only registered techs can repair it if you can find someone in your area. It has been two months, three service people and two plus hours on the phone with LG and I have yet to have a service person even begin to work on it. If the next service person who comes (tech number 4 in 3 weeks) tells me that it really isnt this its really that and of course they dont have the part or the order was not written correctly or they just dont show up because they resigned and didnt tell anyone, I will pull my hair out. I advise anyone who is considering this refrigerator to find something else and save yourself the frustration (They should have minus stars on here).

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

I bought an LG dishwasher based on the positive reviews, however, 18 months in, it quit and the faulty part is not covered under any warranty. So my $700 dishwasher (got it on sale so that was good) is now a $1200 dishwasher. Its large and cool, but in my opinion not worth $1200. LG knows this part fails, the repair tech showed us how the panel fails due to the heat and moisture that gets in it, and the replacement part has an epoxy coating that keeps it from doing that. But instead of recalling and replacing the part they KNOW will fail, they make you get the repair BY A LICENSED LG REPAIR PERSON ONLY, and pay for it. Pretty shoddy workmanship and poor customer service. We will NEVER buy ANY LG product again.

My husband and I made the commitment to purchase an LG fridge for $2700. When we called to cancel the transaction due to poor customer service with LG and Sears via Consumer Reports Reviews, the salesman just said, Yes. I know. He was willing to make a poor sell for a few dollars more than to steer us in the direction of a better fridge and good experience that would resulted in us being repeat customers. We wish Montgomery Wards, where we purchased our last fridge, was still in business. ALSO, Standard TV and Appliance refused to meet or beat their competitors price even though they have a LARGE bill board right next to their entrance on Hall Blvd in Beaverton, Oregon. When we explained the problem with their integrity, false advertising, the store manager just made excuses. We made our final purchase at Lowes in Tigard and bought a Whirlpool.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

Will never invest in an LG product of any kind! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs with a local authorized technician. He calls LG and they tell him its hardware (user interface board), not software (which clearly it was). Minimum repair cost, $285 (included the $85 service call).I call LG to explain why it’s the software and should be under warranty. LG’s Customer Service agrees it could be electronics and will dispatch their factory technician for $125 plus and a minimum labor charge of $65 (but up to $175) if its covered under warranty. Unlike the local technician’s $85 service fee, LG’s service fee of $125 is not applied towards repairs. I explained that I could buy a new dishwasher (NOT an LG) for what I would spend in repairs and my previous $300 dishwasher lasted 10 years…what’s wrong with their product(s)?

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

Ive had this unit for about 15 years and am planning on upgrading to convection/microwave. But only because Id like convection too, its a great unit and has never let me down. It is an LG Intellowave Sensor, and has extremely useful settings for both cooking and defrosting.

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

I WAS in love with my new fridge. The 25 cu ft. capacity is just the right size for my family of 5. (We also have a deep chest freezer for handling all the meat, icecream tubs, etc). The dual ice makers really come in handy when the ice maker on the door cannot handle the load. (Its quite small, so in summer months, or with guest over, you run out of ice quickly). It has plenty of space and looks gorgeous. Flash forward 4 months 2 weeks later... compressor goes out. I call LG about this issue... and the frustration begins.The incompetent reps on phone tell me that the reason my fridge is not cooling is because I have the temp setting at 2 degrees instead of at 0 degrees for the freezer, and 37 degrees instead of 35 for the upper portion. Ok, a whole two degrees will make my fridge cool. Then they went on to perform this gimmicky smart diagnoses that the unit is equipped with. She did not want to sent a technician out because the smart dx told her that there was nothing wrong with the fridge. Meanwhile there is water all over my kitchen floor because all the ice was thawing and melting out of the unit. I called on a wed. On a Friday a certified LG tech came out. Told me the compressor is dead and that it would be Monday before he could repair it. So now I have been without a fridge for days, with 3 young children in the house.I have called LG and voiced the fact that this is unacceptable for a 2k fridge. The rep proceeded to tell me I would only have to pay for service call! How is it that when you are still under warranty you have to pay for the service call? The technician shook his head in dismay. He could not believe what he was seeing. I placed the call on speaker for him to listen to the ridiculousness by the rep. After my unit seemed defective, I went online and have read tons of reviews on LG fridges needing major repair within the year, and am afraid I was sold a lemon. I want a replacement or my money back. They have not contacted me. I have called and have been hung up on. I was also hung up on, right in front of the technician! You think you are buying a nice piece from a reputable trustworthy company, and the fact is all the contrary. I am so disappointed.

Never will I buy LG products again! My 35 yr. old Fridge finally died. So I bought just what I wanted Door in Door stainless steel. In 11 mos I lost ice cream in my freezer, Logan Appliances installed a new computer board. Well it is April 11, 2020 and it’s done it again! I have NO confidence that this won’t happen again. I paid almost 2000.00 for a piece of junk... I intend on going on EVERY forum I can to get this resolved once & for all... This is Saturday but on Monday 4/13/2020 LG will be hearing from me! I have read the many reviews (bad) on LG. I am willing to take legal action, if they do not satisfy me once & for all.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

Just before my top loading “smart drum” washer was off warranty it kept saying UE (uneven) and refused to spin...even after setting it on spin only. It would constantly set more time and refill with water and not fully spin. We are on a well and water use was a concern! I called LG and they contacted the authorized serviceman who came out a couple of days later. He replaced the motherboard and said all was good. That lasted less than 2 weeks before it was doing the same thing again. Called the repairman myself this time and he spoke to LG. Turns out my washer was a lemon and I actually got a new one on warranty. That was great UNTIL the new one started doing it too at about the same age as the original one started it. The new washer didn’t come with any warranty either so I’m stuck with it.LG top loading washers are a total piece of crap and it frustrates me to no end, wastes our well water and power, and I spend all day sometimes just trying to get 1 load of wash done! Too many times have I had to put dripping clothes into the dryer because I can’t get the washer to spin them out! If I had the money I would buy a new washer...but not an LG!

I bought a French door LG refrigerator stainless steel. The bottom freezer drawer has runs in it. I thought it was stainless steel. The control panel is peeling back and apart from a factory defect they will not cover neither of these things. I will never purchase another LG product again. Theyre all junk and they do not stand by their equipment.

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?

Bought this expensive $2500 LG fridge from Costco June 2018, we were remodeling our kitchen. After 6 months the ice maker defrosted and started leaking and unable to dispense ice. The repairman changed the ice dispenser motor and seemed to work ok. Then after another 3 months or so, the freezer and refrigerator stopped working, defrosting all of our food. We lived on ice coolers and no cooking. When the repairman came, he unplugged the ref, and it started working again. After another month, same thing happened, defrosted all of our food again, lived on ice coolers for 4 days till repairman came and says it might be the control board acting up? He will order the part but we have to wait another 3 days or so. We are waiting for the part he ordered Thursday and will come Wednesday, long wait for a very frustrating expensive ref? I recommend “Don’t buy this fridge!“ Not worth the headaches. I live in Vegas. Very hot here, no fridge life is not easy! Very frustrating, unhappy with poor customer service. LG does not even expedite repairs? Unacceptable... We bought a lemon? Hope this experience doesn’t happen to anyone...

LG stainless steel fridge extremely discolored. Warranty representative said cosmetic issues are only covered for seven days. When I asked her to show me where this was in warranty she referred to a section regarding damage during delivery. I explained that it was fine when it was delivered and that the discoloration came over time. She kept referring to the same clause about delivery damage and then 30 minutes into the phone call said warranty doesn’t cover it because it must be a maintenance issue. She had not asked me one question regarding how I had cleaned or maintained the refrigerator. And refused to send a technician out to inspect it.

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

We purchased an LG front load washer and dryer and they both work fairly well. However, the front of the washing machine is rusting! Yes rusting, right by the soap dispenser. It sounds ridiculous that after 4 years the machine is rusting, but worse than that was the companys response. LG does not care. They act like they care, they tell you they care, they express their sorrow, but they wont fix the issue. They do absolutely nothing! They expressed to me that I must continually dry that area. In the manual it tells you to keep it dry! Not that the design is bad, not that the dish should not leak, but that by not constantly drying that area it could rust! I asked if they ever heard of this happening and they said no. Then I searched online and found out, that was not the case. This is absolutely a problem! A $1,000 problem. Supposedly a reputable company but what a piece of garbage! My last LG experience for sure!

I bought this very top of the line energy efficient LG washer and dryer for over $2,500. I wanted to be environmentally considerate. But now I have to wash my cloth 2 or 3 times to get them clean. The washer does not allow enough water to the cloth to get them even fully wet. The sports clothes of my teenager still smells bad after 2 wash. When I called the company they send out a technician that did literally nothing but read the error codes to someone over the phone and then told me that the machines are not meant to give water to get the cloth soaked and hence my cloth cannot get clean! If it bothers me that much I should consider buying a top loader that will allow enough water to get into machine to actually wash my cloth. I dont even want to start talking about the washer bouncing around and not getting balanced. I had someone 3 times here to try to balance the machine so it does not make all this noise but then was told that my floor is not leveled and this is the best they can do. This is the worst machine ever and I feel I was ripped off! NEVER again a LG in my house!

Bought LG DISHWASHER LDT9965BD in Nov/2016. We have a laminate floor in our kitchen. Didnt realize the dishwasher was leaking until the Pergo floor panels started curling up at the seams in front of the washer. The service man said our sump assembly seal was leaking from inside the washer. The dripping was unnoticed because the water was flowing under the laminate panels and soaking into the padding underneath. I have had many less expensive dishwashers in my life and never had a leak not even a drip. This was the most expensive dishwasher LG had at the time of purchase. Waiting to see if LG backs up the damage that was caused.

Purchased a LG French Door Refrigerator from Home Depot in 2011. Almost 6 years to the date of purchase the unit quit working. After calling LG they stated that the compressor was covered but not labor. Lg suggested two certified appliance repair resources in our area. First referral never returned our call. Second sent a service person out on a week. Technician stated that our unit was the cleanest unit he had ever seen but unfortunately the compressor was bad. Our out of pocket expense will be $600.01 for a refrigerator that is only 6 years old! Our previous refrigerator was 28 years old and cost 1/3 of the cost of this LG. Called LG to file a complaint with no satisfaction. In fact the LG Representative said LG could not help with any labor cost and that we should remember that the unit USA man made product and was not perfect. Really!?? I will never purchase or recommend an LG Product to anyone!

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

We bought a french door LG fridge from Home Depot. It stopped working just after the warranty was up. Costing us all the food in the freezer and the fridge. NEVER BUY LG AGAIN. Now we face the choice of a costly repair and very possibly future breakdowns, or scrap the crap. And buy something decent.

I had an LG French Door that worked fine for about five years. Then the freezer stopped working. A repair person put in a new compressor and it worked for a little over a year. The second repair never got the freezer to work so I had to buy another fridge. I bought a top freezer because they are top rated for performance.

Updated on 05/19/2019: April 29 was my first review. TOMORROW will DAY 35 without our LG refrigerator. No tech licensed at first with dealing with LG then they offered an in store credit but sent file to Assurance and they sent a tech. Had to wait on parts. LG would not RUSH them. Finally parts in. Had to make appt. Replacing compressor, main PC and therm. $1,100.00. I paid $1,500.00 for fridge. Thursday after approximately 4 hours with service repairman it is finally fixed. Today the fridge is WARM Inside. ITS BROKEN ALREADY. ALL I WANTED WAS A NEW FRIDGE. ITS DAY 35 TOMORROW!!!! PEOPLE should get to see all of the review replies I have done with LG. Not just the first one. I have 8 pages of notes of phone calls on this fridge. How many weeks is a acceptable to wait. I just wanted an in store credit....Updated on 05/02/2019: April 30 posted complaint with lack of service on my refrigerator. April 30 LG quickly responded asking for my telephone number. May 1 I responded. THEN nobody phones. This is now day 18 and no fridge. Please give me an in store credit and perhaps a FREE 4 year extended warranty to make things right. I offered a repairman’s name to you but no you didnt have a contract with him. Yet you did not have any licensed tech for a compressor.Original Review: We are now at day 14 without a fridge. LG doesnt care. Days went by before they said they didnt have e a licensed tech for compressor. More days went by before given an approval number for in store credit then, I was told Assurance Solution Insurance co would take file now. They then decide there is a repair man to diagnose it. Fridge stinks and still waiting to hear what is to be done. Totally UNACCEPTABLE. Should have been looked after within 2 to 3 days. Its a fridge not a microwave.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

Do not waste your time trying to get LG to help you. They have a lint filter that will not fit unless they redesigned your dryer. They will delay, they will put you through hell and still get you nowhere even if they sent you a filter for the dryer it still will not fit. They know its a problem. They are not really helping people because it would cost them way too much to redesign each dryer thats out there and there is no class action suit then Im aware of currently.If this website ConsumerAffairs.com is willing to step in and really help people they should see who sent this and passed my contact information which you have my permission to do so to those class action attorneys that will get something done about this. I have spent too much time getting nowhere with LG support. They dont even have the decency to follow up and actually help in a real way. Again anyone who has any connection with LG that thinks theyre going to make headway on this they could not afford the amount of expense to either recall or redesign those dryers that are out there that are ruining clothes everyday.

Havent even had this microwave for 2 years and the clock is already broken, light stopped working inside and it was a expensive microwave to buy. Should have stuck with the one I originally had. Was cheap but never had an issue with it.

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

LG Black Stainless Model #LFXC24726D - I have had my doors replaced twice. Last week the tech David ** here in Northern California came out to replace the freezer and one refrigerator door. When he replaced the freezer door he chipped the plastic on the freezer prying the old paint skin off. Then he scratched the new skin by the handle in the corner. It looks like the new skin that was replaced on the freezer doesnt fit this model because now all that you can see where the handles are is the white plastic. I called within 15 minutes of David leaving to complain about the chipped plastic. He came back to the house, took pictures and sent it on to customer service in Alabama to Jessica the Executive Supervisor. The following day I got an email saying they would be out on 10/18/18 between 8-12. Of course on 10/18/18 around 10:45 I get a call from Jessica the Executive Supervisor saying that they would not be fixing the chip that the tech made and that the case was closed and they would not be coming out anymore. I asked if they had reviewed my two email dated 10/21/18 on the other two issues. She said no and that I would get a call from her within 24-48 hours. Of course no call so I called on 10/22/18 and Jessica was not available so I spoke to Bill Executive Service Supervisor and told that I would have to pay for the new freezer door and service call on something that the tech David ** messed up. My only recourse is to appeal to the Office of the President (no phone number to speak to anyone in that office). At this point I will be complaining to the Bureau of Consumer Protection, Better Business Bureau and looking to see if there is a Class Action Lawsuit going on.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

I purchased the entire suite. After 1 year all the range knobs broke and cracked. To buy new ones its over 300 dollars. Then the microwave went out so we replaced it with a good brand. The dishwasher doesnt clean the dishes and stays wet inside continuously. The refrigerator, all the bottom drawers have broken and now the rubber around the doors has cracked and broken. Once these breakdown I will replace with another brand. I have gone back to the retailer with no resolution. LG is the worst brand for appliances. They only last maybe a year and then one by one issues come up.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

My new fridge (LG LFX31925SW) looked great. Had the features I wanted at what I thought was a reasonable price $2300. Then crap happened. Within the first year I had two failures. A circuit board failed and the fans for the freezer would get covered with ice and failed. That was covered under warranty. No coverage for lost food. Fast forward 3 years and I had a similar experience as many others described with a failed compressor. $385 service call. When I brought this up at lunch with my co-workers every one of them mentioned having issues with an LG product. Needless to say I would never recommend or purchase an LG product again at any price.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

Bought LG washer and had nothing but trouble from the minute this washer arrived. The motor and tub fell out at our front door and had to get another machine. Then when the new machine got to our house - had ongoing water leaks and still is leaking water. LG will not fix it or repair it because they say its out of warranty now even though it was just fixed. Apparently there is no warranty on work performed by a service center? Shame on LG for not taking care of its customers, will be buying a different brand for sure.

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

Beware! I thought my new LG oven was self-cleaning. After all it says Easy Clean on the selection on the top of the range. Easy Clean is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

When we built our house in 2006, I specifically requested LG appliances. This was a huge mistake. Within 2 1/2 years, the dishwasher quit working. I went to LGs site and found a repairman. He proceeded to tell me that the motor had burned out and it would be over $300 to repair. LG said that since it was a 2-year warranty, they could not help me. Last year, the temperature control on my range went out. The temp would be set for 350 and within a few minutes, the entire kitchen was filled with smoke because it had scorched everything in the oven. Needless to say, I didnt even bother with a repairman. I simply replaced the stove. At about the same time, the icemaker in the French door refrigerator quit working. After googling troubleshooting recommendations, it would appear that this is defective as well. It would be over $200 to repair but I believe it was mentioned that it would fail again soon so there wasnt any point in replacing it. That leaves the over the range microwave. So far, it is the only thing that hasnt screwed up. I will never purchase nor recommend purchasing another LG appliance.

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.LG informed us that since we had purchased an extended warranty, the POP company would look after us. We went back to the POP company and their extended warranty department told us that the dryer credit would be prorated and we would be given in-store credit to spend on a new dryer. We looked at dryers and to purchase a comparable dryer to the one we have now. The total cost, including extended warranty, is now another $706.00 over and above the credit we were given. We contacted LG regarding the dryer and the customer service rep told us they would not replace it since the LG warranty was up. The POP company will not replace it, but would give us the credit, take it or leave it.We did not cause the fire. We cleaned our machine diligently of lint. There was no lint anywhere other than in the drum area. They are removing the dryer tomorrow, however, I would like to prove to LG that this defect is their responsibility and the dryer, which is less than 5 years old, should be replaced. The downside would be it would be another LG product. We will never buy another LG product and I urge you to do the same. Because of the offshore parts problem with LG, any repairs that can be made can take more than 5 weeks and their customer service is unsatisfactory to put it mildly. Do your homework before purchasing anything from this company!

Bought an LG, top-load washer, 3 years ago, model # WT1101CW. There are only 3 of us in the household so the washer was used lightly. Last night it decided to commit suicide. The washer plate and the drive shaft assembly broke into pieces while washing a single shirt. I later found out, this was only half of my problem. The following day I spent 3 hours ping-ponging back and forth with LG customer service (which is in the Philippines... ie, broken English) and Encompass, their third-party parts department. Neither can answer any technical questions and will only ask for a part number.I finally received a phone number for technical questions, but upon calling had to provide a service ID number, which I dont have because I am not a certified technician. Now LG is telling me not to fix it myself, but to call a service technician. I called and they said they would send someone out within 7 days and they would look at it and order parts and that would take another 7-10 days. Once the parts arrive they will send a service technician out to fix it. So, I can use a laundromat for the next 2 to 3 weeks, and then pay a hefty repair bill, or I can just go buy another washing machine from a reputable company that actually provides customer service, and in English. Never again LG! Only 3 years and this LG washer will now be in a landfill. If everybody knew how poorly built these machines are and the non-existent customer that LG provides, LG would be out of business. I can only hope at this point.

We purchased an entire set. (Refrigerator; double range oven; microwave; dishwasher.) We moved into our house and did major renovations before installing the new appliances. Now it’s over a year and we finally had the contractors put everything into our renovated kitchen. The dishwasher is not running properly. The range is leaking gas out of the burners. This is simply ridiculous. I called LG to see if they can send out a technician and they want to charge me $250 to send someone to look at things. They said it’s out of warranty. But the items are still new and freshly out of the box. So the issue is with LG items! The products have a nice appearance but don’t work properly. Is this a scam to get you to buy the extended warranty?? I paid almost 6k and they still want to charge me to fix something that is new.

The LG refrigerator was an awesome brand. It had features such as smart capabilities and had in drawer freezer as well if you rent as well as the side-by-side freezer. I did not like it because it had too many king some problems thermostat one keep it cool all the time. Also had to constantly fill it up with coolant and it had a leak in the back that will require a lot of house problems such as floors warping and moisture getting its in the house. I went with the LG because it was him highly recommended. It was cheaper and most friends and had a hell of a warranty on it. Was also a alfred hadley my friends and family and co-workers.

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.

I purchased the washer and dryer because I had had good experience with my LG television. To my total surprise, these two products are absolutely the worst pieces of junk I have ever experienced. What I would give to have my old washer and dryer back. The water level does not half cover the clothes and they come out almost as dirty as they go in. I turn the ** thing on and off until the water level at least cover the clothes. Im not sure what goes with the dryer but the clothes come out stinking and I keep turning the dryer back on thinking they are not getting dry enough and are mildewing. Ive tried everything I can think of and used so many different products to try to get a better result, but nothing works. I hate my LG products.

Very clean looking microwave with many features that my previous microwave did not have. I like the different auto selections and the fact that this microwave has a rack as well as a turntable.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.

I have purchased 5 major appliances from LG in the past 16 months. Several days ago, I noticed ice on some of my frozen products in the freezer. I think I have it narrowed down to a $6 ice tray. It seems bent and lower than level at left front of the plastic tray. When I called to report the problem, all LG wanted to hear was, Did you purchase an extended warranty? I did not. I received a call back a few days later informing me that LG will not help me. The best they will do is to refer me to a plumber at my cost. No, thanks!!! These will be the last LG products (washer, dryer, gas range, dishwasher, and refrigerator) I will buy.

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

There is no butter keeper and small ice-maker storage w/o transfer to freezer problematic. Flip up shelf for tall items great asset. Deep shelves in one door also helpful. Ice dispenser sprays out crushed ice, making it hard to capture in a glass.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

This has been ongoing since October 2017. We purchased a brand new refrigerator costing us $1500 and it stopped working! LG has sent technicians out to repair the unit however it is not repaired! They have to come out over and over and over again every few months to “repair it”! During this time we are living out of coolers! I I finally got fed up and contacted the corporate office today since my twins have a 103 fever and I’m once again living out of a cooler until they return next week! I spoke to a representative named Milton who was extremely sarcastic and rude! He deemed the unit fixable? Fixable... They have to service it every few months so apparently is defective!He also stated that this was no cost to us! REALLY??? HOW??? It cost to us to continuously miss work over not to mention lose hundreds of dollars worth of groceries! He deemed the refrigerator fixable! They REFUSED to replace it! I’m blown away! BEWARE of the horrible customer service! Wish someone could HELP!!!

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

We bought an LG refrigerator (Model # LMX28994ST /00) on June 12, 2012 (Delivered on the 22nd of June) at Sears #100-1425 Sumas Way Abbotsford B.C. On New Year’s Day we opened the fridge and the cream for coffee was warm. I opened the freezer compartment with all the expensive foodstuffs for holiday entertaining was thawed so all of the fridge items and the expensive food had to be thrown out. We called the service dept. for we had 5 year extended warranty on January 2, 2015 and it took almost 6 days for the service man to arrive. He told us that the motherboard had fried the compressor - we have been waiting for parts to come and it is FEBRUARY the 2nd and they might come this Friday if we are lucky. Sears says feel my pain - I havent had a fridge since New Years Day!!!! I am diabetic and need a fridge for veg., etc. for eating out is so unhealthy! I will never set foot in a Sears store again and I will tell everyone about this experience!! I have always used Sears for my appliances and have sent others to them. Have I looked into the future and found appliance buying a scary thing?!

Bought a LG Dishwasher, LG Fridge, and LG range. All look very smart! Dishwasher ran for 6 months, then noise started. Engine issues. Fixed on warranty. Broke again. Advised to replace unit after it failed again after warranty. Fridge plastic rakes broke. Replaced on warranty. Cheaply made poor design. Broke again after warranty. Last night the light/control unit caught fire and melted the inside top of unit. Temp was very hot and filled with smoke. Found out from former service company that there is a call back due to fire hazard. They service all major appliances. They will not service LG. Called LG. They did not offer much until I raised the service bulletin. Range: electronic board fried and was replaced on warranty. Now off warranty, two elements are burned out. Called LG and asked for parts. Refused. They will send a repairman?

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

LG washing machine broke after 3 years in a household of 2 adults and our 18th month old daughter... No reason why except defective machine. Customer service no help. After dealing with them our household will NEVER purchase another LG product again... The machine was very expensive and purchased in 2013. Its been leaking on our brand new wooden floor for a year. Our floor was completely ruined the underlayment as well. No one here (Marthas Vineyard) will service LG machines. Were going to dump the machine... Biggest waste of money. I Googled it and TONS of other people are having the same issue with LG washers. I smell a class action suit.

We bought an LG refrigerator in September 2017. It is still under manufacturers warranty. We called and sent emails on the repairs. It has been going on 2 weeks now and we have yet to see a tech. I WILL NEVER BUY ANOTHER PRODUCT WITH AN LG LOGO, EVER!!!

I have had this washing machine 3 years now. We have two kids so we do a load a day. The machine washes satisfactorily. But then again, most washing machines do. What I would like to caution you against are the high cost of spare parts you WILL NEED as well as the complexity of repairing this machine. When I finally bought this machine, I had read a few reviews about how the rubber gasket inside the door started to smell badly after 6 months or so. I was so enticed by the steam part of the deal that I overlooked this point. Sure enough this Tromm washer has a huge rubber gasket inside the door. This part is very hard to clean as it has a concealed ledge inside. IT WILL START SMELLING after a few months of use no matter how much you clean the tub with bleach or how many times you clean the gasket. Your clothes will smell rotten after a wash. And when they dry they smell musty. This part which costs $130 can be changed by an appliance repair service. It is very hard to do it yourself because the machine has to be opened. Total cost for replacing the gasket is $253. Next... the drain pump will break also. Give it a couple of years or so. The drain pump costs $60 to replace and with the service call that comes to another $210 total. I was amazed the work that was needed to change this pump. First of all, the pump is located in the worst possible place, and the Tromm needs to be opened in multiple places to access this pump. The job took 45 minutes to replace the pump.I am now looking into a Whirlpool clothes washer and after investigating the same parts it seems they are much cheaper and much easier to change if the machine needs to be repaired. I for one will not be buying another LG steam washer.

The ridiculous LG HDTV refrigerator, no replacement parts - Wayne Park, President of LG headquarters in New Jersey, has not returned my numerous phone calls to repair/replace their digital refrigerator of tomorrow. Folks, this refrigerator has serious functionality issues and LGs customer service told me that there are no replacement parts anywhere in the world, not even in Malaysia. Life is not good in our kitchen and I am still waiting for Wayne Park to call me to replace this ridiculous, expensive, non-functional refrigerator.

Had LG, only few weeks was clouding dishes. Called customer service, could hardly speak English. No help. Tech on phone did not work. Tech came out checked and gave us a few hints. Continued problem and friend told me how to solve it on my own. Problem yesterday with drainage. Appointment today. Did not show even though called and verified time. Did not show. No record. CS could hardly speak English and would not give me any help. They gave service wrong phone number. Tech finally showed. They had given me wrong number. Person who came out solved problem. Bad machine and CS. Do not buy.

We purchased a LG Top Load Washer WT1501C the end of November 2015. However during a five months period our clothes would be left with stains and white streaks on our clothes. During this time prior with followed the manufacturers instructions to the letter with no improvement. A service technician identified that lack of sufficient water as caused by a malfunction part. A request was submitted for a new part, none received, a request for washer requested. Both were denied by the head office technical team, who indicated it was us the consumer were doing something wrong and would send another service technician to investigate. The end result is a expensive washer that does not work and LG not wanting to honour its warranty. BUYER BEWARE. SUGGEST DIFFERENT COMPANY.

We purchased a new dishwasher, refrigerator, stove and over the stove microwave oven in 2009 when we renovated our kitchen. We have since had the refrigerator repaired and replaced the dishwasher (with a Kenmore Elite) altogether because the door was leaking and ruined our hardwood floor. We fixed the microwave push button panel once and our stove has never functioned properly. The flames do not come out of the stove top in an even pattern. Now our push button panel on the microwave has quit working again (less than two months after it was replaced for malfunctioning before). These were all bought from Home Depot, brand new. I would not say anything bad about LG with a problem occurring in only one appliance in that period of time, but all four appliances having problems? I will never purchase LG again. I can assure you I will tell everyone I know not to purchase this brand of anything since four different appliances have proved faulty/non-functioning.

Lmx15964st - I have to have my refrigerator three years the compressor went bad. They didnt hold 7 year compressor agreement. Still waiting over 4 weeks. Faulty compressor was sent, tech not able to fix. I need to be reimburse for 6 hundred dollars of food and refrigerator cost thousands.

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

We upgraded all of our kitchen appliances to LG about 5 years ago. Huge mistake! Out of the 4 (refrigerator, oven, dishwasher and stove), 3 have had major, repeated issues. And each appliance was very expensive. In light of all the issues, I have still not ever filed a review or complaint on any site until now. Because I’m hoping my review will help you keep your family safe.After having it for about 5 years, our LG Extenda-Vent over the range microwave caught on fire! Sure, there were issues before like others have mentioned-the extenda-vent won’t close and the pieces of it broke off due to heat from the oven (poor design clearly as it is an over-the-range unit) but this time, my husband heated something up and the microwave went up in flames! Real flames. Luckily we had an extinguisher and put it out quickly but what if the kids were home alone and tried to heat something up? What if we weren’t right in the kitchen and noticed the smoke??I have now read many complaints of these microwaves catching on fire—what will it take for a recall? Or for someone to shut down LG completely? All of their products (fingers crossed for the stove) have some major design flaw. And others are right about the customer service, too. I have spent hours of my life on the phone with them, for a variety of recurrent issues, without good results. Who has time for that? Please keep your family safe and go with another brand.

I own an LG front load washer. It has been problematic since its purchase 3 years ago. It never cleans the clothes. It makes clothes smell awful. I found out others are having the same problem. I wish they give my money back. I used all the recommended treatments, washing machine cleaners (additional expense), emptying its water often (additional inconvenience), leaving the door open when not in use (hit my legs and bruise them), still clothes smell horrible, especially towels seem to absorb this mushy smell. I hope soon I will get rid of it. I missed clean smelling fresh clothes so much. I need to use a ton of drying sheets to suppress the smell. NEVER BUY FRONT LOADING WASHER. I WILL NEVER AGAIN. They do not save water because you have to wash your clothes again and again. Also you need to clean the machine with special cleaners while running it empty. So in the end no water is saved.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

Our LG Dryer (DLG7188WM) drum was cracked and making a thumping sound. The dryer was purchased in 2007 and has been a workhorse. I googled LG Dryer Broken Drum and discovered that this is a known problem and that the dryer was under potential recall. I telephoned the initial authorized installer and was pleased to learn that the drum would be replaced at no charge and that labor would also be covered.RESULT- The drum is on order and will arrive at the service center at the end of the week and I should have it replaced by early next week. I have always received great service from D.G. Appliance Service and Repair in Chatsworth, CA. and support from LG. I do have all my original receipts, but in this case it seemed not to matter. Pleased.

Never... Ever... Never will I buy another LG washing machine it is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. My water bill is high because the machine continues to fill and spin... fill and spin. You cant leave the house when washing clothes because you need to babysit the washing machine. It is the worst machine ever. I will never buy another LG product because of it. We will have owned it 2 years this coming June. It was been completely replaced once. Computer board replaced once, and worked on three additional times. NOT ACCEPTABLE. DO NOT BUY LG.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

I have purchased LG front load inverter direct drive 7.5 kg 6 motion washing machine. Although it was quite expensive for me but sales man succeeded to give me belief that it is the best model. After finishing warranty period that is 2 years and after exactly 2 years and 8-9 months machine is giving error. We had register complaint then 4 to 5 times their different technicians came telling various problem. And at last they found but spare parts are so costly so I will not suggest this w.m. for ordinary people who cant afford this regular maintenance of around 2000. If small part is also damage you have to take whole unit e.g. PCB harness for one part of filter PCB. It is really not affordable. Company should provide those small parts instead of insisting customer to buy whole units.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?