We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

LG satisfactorily covered the repair to the refrigerator. I would consider purchasing LG appliances.

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

I have tried several things to get my dishes clean in my LG dishwashers but they rarely come out acceptable. In most cases, whats left wipes off with a dry cloth. I expect a dishwasher to clean the dishes spotless without my needing to clean them first. I will never buy another LG Dishwasher.

Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

I brought a LG refrigerator in 2018. It stopped cooling after 8 months. It took LG 5 months and 4 attempts to repair before they decide it could not be repaired. So they replace it with another new refrigerator in Dec, 2020. Now here we are 13 months later Feb. 13 2021. The replacement stop cooling. They schedule an appt for Feb. 23, 10 days out and they are going to have to try at least 3 times to repair it before they can replace it. DONT BUY LG REFRIGERATORS. THEY ARE JUNK. LG need to stop working on the technology and work on the quality of their products. What the need of a smart refrigerator that dont know how to keep cooling which is the main object of a refrigerator.

Appliance group discounts promotion at Home Depot for matching set of fridge, stove, dishwasher. I dont think LG appliances are very durable whereas Kenmore, Frigidaire, Maytag, etc. last longer. Ice and water dispenser combo on door makes it easy to get a drink but also drips or leaks as outages. Cartridge change for water filter not convenient to access to change and is costly. Perhaps a longer-lasting cartridge or easier filtration, I dont like having to change these.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

The amount of storage space I had to store all of the food I would buy from grocery shopping. Built in ice machine. I was able to keep everything neat and clean and also had the option for filtered water and ice from the fridge. Just better quality of a fridge than what I had when I used other fridges. I just learned to love it better.

We bought a LG. LFXS30766S refrigerator. Started having problems within 6 months of ice forming in back panel of unit. Called LG and got the runaround. Continued problems for 1 1/2 years and the compressor breaks down. We were without a refrigerator for 3 weeks waiting on replacement. LG cant make these things fast enough to keep up with the defects! Repair guys came in and replaced the inside back panel as well as compressor for cost of $300. This lasted 3 days and now it has broken down again! Dont know how much longer it will take for another replacement and how long it will last. DO NOT BUY LG! They dont back their products!

After Redoing our house after Hurricane Sandy, I thought I would buy this Top of the line washer and dryer. The dryer is great, no complaints, however, the washing machine (Top-Load Direct Drive) does nothing but force dirty water through the clothes. Even with bleach, I could not get socks or floor washing pads at least clean looking. I despise this washing machine and will not buy another LG product especially from Home Depot. When I called about possibly getting service, they referred me to an Electronics company... Enough said. The electronics company wants to charge $80 to come Look at it. There is mechanically nothing wrong with the machine, it just doesnt work well and honestly, hasnt worked well since day one. This pushing water through the clothes is not effective at all. I would prefer a machine with an agitator but, those are hard to find. This machine is not that old and is not used all that much so, I have read reviews of the same situation and it is very clear not to buy this machine. I had read such great reviews for this machine but, am so disappointed because it has lead to nothing but additional costs for me to take at least some washes to the local laundromat on a regular basis. That is how ridiculous this has become. A fairly new (Bought in 8/2013) washing machine and I have to go to the laundromat to get my clothes clean. Buyer Beware on this product.

Update on 12/07/2019: I wrote on here about a LG REFRIGERATOR that failed in 4 years. LG responded and asked me to send private message and they would help. I was pretty impressed but no one has contacted me in 5 days. Meanwhile I am without a fridge. I guess to them not a big deal but I would think the average reviewer would understand the impact and urgency of being without. I also have not got contacted about someone coming out to repair. Appt canceled and after 5 days no idea on status. LG, UNEXPECTEDLY LOSING A FRIDGE IS A HUGE PROBLEM FOR A FAMILY. If you want follow on business, act with some sense of urgency to support your products. Week 1 without a refrigerator.Original Review: I bought an LG refrigerator 4 years ago and experienced a failure day after Thanksgiving. Got stuck on hold for over 30 minutes first day but got a hold of LG pretty quickly on Monday morning. They have a known compressor issue. They did offer to have someone come out. Would replace compressor if that is issue but there are no service folks near me even though I live in Bloomington INDIANA with a population of about 50000 to 80000 [when students are here). Best Buy sold me the fridge and they could care less. Lesson learned. So I will have to wait another 3-5 business days to even talk about an appointment. Meanwhile no fridge. So I will call it a loss. No more appliances from Best buy and no more LG products. But an expensive, inconvenient lesson unfortunately. It might have gotten resolved faster if I lived in a metropolitan area. I expect much more than 4 years from a refrigerator and I would not expect to need to pay $300 for an extended warranty. I paid $1399 on a Black Friday deal. The fridge was not loud, worked ok until it failed, ice maker wasnt great and ice got stuck in chute often.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

The LG is great. There is plenty of room for large trays or platters. Unlike most refrigerators today the design lets you utilize maximum interior space. Freezer is also very large. The only thing missing is sliding shelves. Well worth the price.

I purchased a stackable LG washer in June, 2013 and it died in January 2018. The hardware holding up the drum broke, and the estimated cost to repair was $600. Since a new machine was priced at $825, it wasnt worth it. The customer service department was very rude and not helpful at all.

The fridge does the job of a fridge which is what we expected. It keeps food cool. We havent had to do any maintenance on the fridge other than normal cleaning. Its also really easy to change the water filter. The water filter and fresh filter are great. Also, that it had a bottom freezer, an ice dispenser and water dispenser in the outside of the door. I like the fruit and veggie crispers and time meat and cheese drawer as well. I also really like that its stainless steel. But I dont like that when theyre are bottles or jars in the in door storage compartments that theyre is an audible sounds that you can hear. It rumbles rather loudly and can be annoying.

My mom purchased an LG washing machine over a year ago and we have had nothing but problems. The washing machine will say UE which is uneven. You could have a large or small load and it will go uneven. When you restart the load, it will add more time and then go uneven again. There are times it will take over an hour to complete a load. You can never do small loads! I will never purchase an LG washer again. I want to get rid of this machine so bad, hard when we have paid so much for this washer. According to other reviews this is a very common issue with these washers.

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they werent qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying its now in a diff department... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think its strange that some companies refuse to work on LG refrigerators or arent qualified. I would never recommend this refrigerator.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

I bought one of your top loading washing machines a little over 3 years ago. Why I havent complained before? I have had repair on it a couple of times, never resolved the fact it didnt cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products! I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

Worst customer service ever! Weve been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for authorized repair places only to be told theyre too far away or dont even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.

When oven ignited, it had a LOUD whoosh or BOOM. Broiler wouldnt get hot enough to even make toast! I made numerous calls to Home Depot with No satisfaction. Called & e-mailed LG for months. Finally their repairman installed new broiler, still didnt get hot. All knobs broke without a few weeks. Still have not received knobs. My oven is used for STORAGE!! Will never buy another LG product, nor will I recommend LG or Home Depot to ANYONE. Also, it took 30 minutes to preheat. NEVER been so upset with a situation such as this. I used to bake A LOT, now I cant afford to replace this stove!! My husband has serious health issues. A new stove is OUT OF THE QUESTION at this point.

This machine is wonderful! I dont do a lot of laundry as Im single. I can do a load on quick turbo wash in 25 minutes. I love that feature. The clothes come out clean even in the short wash! I do wipe the door and inside rubber gasket after each wash and leave the door slightly ajar always.

Front loader Lg Washer - wearing vent hose 2 times from rubbing against other parts. Water leaked out of hose and replaced already and less than 3 months worn again! Phone call to company and NOT backing product. Machine not even 3 years old.

I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didnt work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I wont be dealing with these issues again.

About five years ago, I purchased a new LG with a freezer on the bottom and two refrigerator doors on top of the freezer. The ice maker is located in the upper left door (as you face the unit) in the refrigerator. So far, the ice maker has been replaced 5 times, and has never worked correctly. It will not provide sufficient ice output for a family of four. If guests are expected, I must buy ice at the store to supplement the output of the ice maker. The ice maker contained in this refrigerator is a poorly designed and constructed worthless piece of junk.

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

Stainless refrigerator has permanent horizontal streaks after 6 weeks of use. No children, no visitors just 2 of us. Cannot after multiple calls receive any help. No one will even come assess issue. Their advice... purchase new doors and pay for service call as well. We will never purchase another appliance from a big box store, in this case it was Best Buy. No we did not purchase the extra coverage and we do not feel we should have.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

This is an expensive refrigerator, and it looks nice. BUT... the compressor wears out easily and makes a horrible loud vibrating/buzzing noise that drowns out conversation in the kitchen. After the first time it fails, LG charges hundreds of dollars to replace the warrantied part (service isnt covered) and then when the darn thing starts vibrating like crazy again just weeks after they fix it, they want hundreds of dollars to come out to replace the part again. And theyre rude about it.

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and its easy to rearrange as I want.

I have bought the fridge from Vijay Sales, Pune on 08/08/2014. Since the day of purchase there has been ice crystals formation inside, in the rear wall of the fridge. We have made innumerable complaints at least not less than 4 times. Each time the engineer gives some excuse sets a higher temperature on the fridge and goes way. Unfortunately I have not been at home and my wife gets conned. Now the vegetables have started rotting within 2 to 3 days which is abnormal. The latest complaint no is **. The eng came this time, examine the fridge, increased the temperature to 6 deg Celsius, said that he needed to change the sensor and that was the end of this. As far as I know e. coli starts forming in food articles after 4 deg Celsius. It is extremely distressful to see that an MNC like LG performs like this. I have had innumerable products from LG but this time poor service has crossed the limits. Nothing can change in India. Consumers are helpless. The latest in Maharashtra you have to file complaints in consumer forum in Maharashtrian language. So much for India is for Indians. Better to stay where you were born.

We have been having a cooling issues with our LG French Door Refrigerator. We called the 800 243 0000 number a few times. The first time, the associate asked us to reset the unit and wait for 24 hrs. After the unit failed to reset, we called the number since the unit is under warranty. We were told LG does not have service technicians in our area and we will have to go through an authorized service center. The first service center refused to work with us saying they need the original sales receipt even after LG promised to cover the parts. The authorized service center then called me to give an estimate of $1500 without even looking at the unit. After we called LG service to help us find a technician or another service center, the LG executive response team member set me up with another authorized service center, who set up an appointment after LG provided an authorization. We waited for a week for the appointment, only to have the service call and inform us that they made a mistake and will not service LG units. This is after the LG associate was on a conference call with us and the service center a week ago. So after two week of waiting we have no resolution in sight and LG customer service keeps giving us the runaround. PLEASE DO NOT PURCHASE LG PRODUCTS.

Dont buy the LG High Capacity expensive washer. It doesnt clean your clothes, musty/wet dog smell. It doesnt fill with enough water to wash a hand towel. It calls for less soap, but sometimes the soap doesnt dispense all. Every load gets the UE code, uneven load and you have to open and shuffle clothes so wash time is over an hour and half. Was told by friends to pour vinegar in every load, or add bleach every time you wash, leave the lid open or mold grows in it!So I had LG rep visit and here is what I was told. Do not fill to line as specified, only 2 tablespoons of detergent, no more. You cannot wash a load too large, only a medium, fill clothes only half way. You CANNOT wash large towels, blankets or comforters in these washers. You have to add white vinegar. Leave the top open always or mold will grow. Every month you need to press tub clean and add special cleaning tablets. So basically, this efficient washer saves on water and detergent, but you have to spend your money on vinegar, cleaning tablets and dry cleaner for bulky items. Then he added this kicker: Blame the government because they have high restrictions on making washers more efficient for environment, they have to make them work bad. Apparently, the European LG washer is awesome, no restrictions. Go back to Sears, buy a Kenmore with an agitator and have clean clothes.

Purchased refrigerator 3/6/17; currently on my 3rd compressor. Because of frequent compressor failure, sent certified letter to Huntsville, ALA President of LG Electronics USA 11/8/19 and again 12/27/19. Received Returned Receipt back both times, however, have never heard from anyone at LG. Replacing a failed compressor with the same type of compressor time and time again has proven to be very poor strategy, not to mention the inconvenience to your customer during the replacement phase. Loved LG; have 5 LG products in my home. Extremely disappointed with customer service.

This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.

We purchased an LG microwave from Home Depot less than two years ago Model LMV1683SW/SB/ST. It stopped working. Everything worked on it, but would not cook anything. I called customer service, they said they would take care of the problem for $165.00 with no other options. No way. I called Home Depot and they said they might do something for us tomorrow. Will see. No more LG anything.

Updated on 01/08/2019: After two failures and unsuccessful repairs, Asurion sent another repair company over. The repairman walked into the house and said I know what the problem is already as he heard the compressor groaning in the kitchen. After conferring with his boss over the phone, I was informed that they no longer will do repairs on LG products because LG does not pay their invoice. So not only does Home Depot continue to sell this junk, but the repair shops that would handle the extended warranty repairs will not work on LG. A couple of weeks later, Asurion (out of the blue) called and said that a reimbursement check was being sent. Could that be due to the class action lawsuit recently filed nationwide against LG?? So we got the check, disposed of the LG, and bought a KitchenAid that sits quietly in the kitchen, keeping things cool and keeping us composed. OH, and never a word from LG through any of this business.Original Review: Two Compressors in Two Months...LG is junk: We purchased this LG from Home Depot in December of 2016. It had great features, was very attractive, and large capacity. In November, 2017 we returned home to find the kitchen flooded and the fridge was warm. We called the Home Depot warranty company and a repairman came out two days later. They didnt have local repairmen so he came from 60 miles away btw. He said it was the compressor and he said he replaces LG compressors on a regular basis. Ultimately it took him 3 weeks to obtain one due to LG being out of stock on compressors. He installed it and the warranty company gave us a food reimbursement check. Two days later, the same thing happened! Spoiled food. Flood. Repairman showed up again and repeated the slow ordering process. Home Depot sent over a small dorm fridge just in time for Thanksgiving. Now the compressor is again making noises. LG is totally unresponsive to this; they would rather the repairmen make the repairs for them, that they are too cheap to do upon manufacture.

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

We bought this washing machine 6 or more months ago. From the first wash it was very disappointing. Dirt, hair and lint seems to be redistributed onto clothes. We contacted LG within a week of buying this top of the range machine. LGs response -- Clean the tub. Since then we have had the same response twice.We will not buy LG ever again. This washing machine seems to wet your clothes and nothing more. DO NOT BUY LG... youll be disappointed. Well be taking this much further. If a toaster doesnt toast, its faulty. This washing machine doesnt wash.

We purchased our home in 2/2015 which came with LG washing machine purchased in August 2013. Machine started showing UE/balance error by September. In first call to LG, we were told we needed to level machine. We did so, but machine was already leveled. Soon after, UE warnings began to appear during sheet washes and tub cleans. If we are not on top of the cycle, machine will run for hours spinning and then refilling then spinning again. Called again and told since we were out of two-year warranty we were responsible for call and repair. Technician recommended by LG said circuit board was gone and would cost $300 for part. One more call to LG, and we were told they could do nothing for us. Technician said to just purchase new machine as we would be throwing good money after bad. So we are replacing two and a half year old machine that was used since purchased by two owners who were retired couples and have minimal washes. A huge piece of junk. I would NEVER purchase an LG appliance again.

We bought a LG washer and dryer on Nov 2013. The dryer broke in August 2014. We are dealing with the Factory Warranty thru LG that is managed by GEEK SQUAD that is associated with Best Buy. Unfortunately the Geek Squad is the worse Service Company to deal with. Up to now Oct 23 we had 2 technician coming to the house and 1 appointment which nobody showed up, and my problem has Not been solved! They promise me by phone to have the parts ordered 2 weeks ago and installed tomorrow Oct 24. Yesterday we received an e-mail saying that they can Not come again and postponed the visit to Oct 31. I can Not understand how a large company as LG can have such Bad Service. We regret very much having bought an appliance from LG. We Do not recommend this company to anyone!!!

We have a 5 month old refrigerator that has not been cooling since 11/15/2016. A tech named Jerry came on 11/16/2016 and told us that he will need to call a supervisor for assistance moving the refrigerator in order to repair it but he will call us back that afternoon. (By the way, it’s on rollers. My husband and I were able it with no issue and I’m 7 months pregnant.)We did not hear back from Jerry until a week later on 11/21/2016 even after multiple voicemails. When we called customer service for assistance because we couldnt reach the tech we were told that there was nothing they could do until the following Monday. We went all weekend without a refrigerator and had to throw out ALL of our food. When a different tech finally showed up on Tuesday 11/22/2016 we were told it would be another week (after Thanksgiving) before repairs could be done. Now we have to wait until 11/28/2016 (please remember that the refrigerator stopped working on 11/15/2016).In the meantime I have no way of storing milk for my two-year old whos been eating fast food every day because we have no way of keeping food cold. I called and spoke with corporate supervisor LeeAnn who was extremely unhelpful and rude. She told me I’d just have to wait a week and didn’t offer any solutions or to help us a bit. From the second she came on the phone, she was argumentative and acted as if I was inconveniencing her. We’ve had to call all of our family and cancel Thanksgiving. I understand that it’s Thanksgiving week and that getting someone out to repair the refrigerator might be an issue; however, we actually called the issue in a week before Thanksgiving. If something had been done then we wouldn’t be in the predicament!

I purchased an LG French door refrigerator three years ago. It did not work from day one. All my vegetables were frozen. It took three trips to fix it. Then last Christmas, the main board went out. Now the compressor starting device went out, and none of the appliance parts places can locate it. I even called LG parts, and they are clueless. We ordered a repair service manual from LG, and that was incomplete. It did not contain part numbers for half the parts. Life might be good for LG, but it is a nightmare for their customer.

I love my LG washing machine! It was a little cheaper than Samsung brand and it really fits the bill. It is very energy efficient and doesnt use a lot of power. I also enjoy how thorough and fast it is!

When we had bought lg double doors refrigerator around 2 years back we were given 10 years warranty for compressor. Now when we complained about compressor saying that it is making lots of noise and therefore technician visit is required to see what is the problem. LG customer care representative said visit will be charged and I would need to pay 500 + ST. If I am paying now then what is the meaning of 10 years warranty. I feel cheated. Please be careful while buying lg products as they seem to be making false promises.

I purchased this washing machine November 2012 and it has done nothing but brought me stress. I wished I would have read these reviews before I purchased the machine. I have the same problems with the smelling of molded clothes. Its horrible and nothing I do gets rid of it. Something has to be done. We spend our hard earned money on big ticket items like this and get nothing in return except higher water bills. So much for High Efficiency.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a supervisor. This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if Id known the extent of the part failures.

This is the worst piece of crap I have ever spent money on. I have only owned my washer for 2 1/2 years and it constantly gives the UE (error code) because it gets off balanced and adds water to compensate for the balance. It will repeat the water and spin cycle over and over until it gives this code. I will never recommend this brand to anyone ever again. I cannot afford to spend $800 on something that doesnt work right. Never buy an LG True Balance washing machine. They are anything but true or balanced!

I love this dryer! I like the flexibility of entering in the temp and length of cycle or just pick a cycle pre-set. But it takes a while to see which pre-set cycle will work. For instance, drying sheets on normal cycle isnt going to work. I select bulky and it gets the job done. We have had this machine for about three years now and have had no problems at all.

I bought this LG top freezer model LTC22350WH/00 at Home Depot in October 2010. It was good looking and I had heard good things about LGs televisions (my brother has one), so I did not hesitate to buy it. Within days, the plastic shelf tracks for the cheese drawer started cracking and later dropping off into the fridge. The drawer is now unusable and the shelf cannot support any heavy groceries. I dropped a plastic bottle of jam on the base panel and it cracked through and through, and just flaps around now. The plastic throughout the refrigerator is thin and fragile, and apparently designed to fail. The entire refrigerator reeks of planned obsolescence. LG appears to think that we consumers are idiots and will continue to buy their throwaway products. They are badly mistaken. I will never buy another LG product of any description again. Home Depot and Best Buy would do well to reconsider their relationship with this company, as LGs faulty products will also impact their bottom line and reputation in the long term. At the very minimum, they should insist that LG products meet some minimal standard of durability. I am old enough to remember when refrigerators lasted 15-25 years, and the manufacturers took pride in their products. Now they take pride in how efficiently they can rip off consumers.

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

LG wash MachineWM2101H - To this day I cannot finish a small rug by itself in the machine. It gets heavy and shuts down. The rug is only 18x24. On regular loads it shakes like crazy until I rebalance. Told it may be the bearings by Warner-Stellian, but they say nothing they can do. It is only 4 years old.

Slick and smooth with an Ice dispenser. The ice dispensed was fairly large and the handle was curved. The fridge itself was of average size. The freezer section wasnt unnecessarily large and was all the space I really ever required. The fridge could have been larger though, but not for its price. The size of the fridge couldve been larger with less unnecessary pullout shelves and more standard shelves. The door shelves were decent though. The production the the aforementioned ice was also somewhat long as well. The price of the refrigerator is what caught my attention. Then again, the fridge was on sale and wasnt at its standard market value, thus this opinion could be skewed or biased.

The LG dishwasher model number LDP6797ST is the worst dishwasher I have ever had! It does not get anything clean. Ive had to buy $10 booster powder and it still doesnt get the dishes clean. Now, I cant get it set for anything. It stops mid cycle & Dings at me for no reason. It will run back 6 minutes and then it stops and starts dinging again. I cant figure out why its dinging and what it wants. The manual is entirely too technical for me to understand or to mess with. Ive been washing dishes in the sink by hand! This dishwasher was in this house when I bought it and Ill make sure I never do that again. First chance I get its out. I would give it a zero stars if that were an option. I hate this dishwasher.

The 10 year warranty that covers the compressor is not worth the paper it is printed on. My fridge is running hot to get it fixed under warranty I have to pay $250.00 for labor. The only thing covered is the part. I asked how long will it take to change the compressor, 2 to 3 hours Im told. At what cost per hour, cant tell me that. I asked if they could come out if it is the compressor can they leave it and I will have it installed, told no. I asked if I could find my own certificated LG technician told no they will not supply the compressor. So the only option is pay the $250 or risk having someone charge me double because LG cant tell me how much it will cost per hour for a tec. Also have an LG dishwasher not working, both appliances less than 6 years old. Either have a warranty or dont because this so called one is not worth it. I will never buy LG again.

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

I heard that LG was the new Electrolux in dryers, the best and most expensive. Most expensive-yes. Best- NO. My clothes are never dry on high for one hour. My clothes come out ripped! I know its hard to believe, its even hard for me to believe, and I am looking at them. I went back to Best Buy. And they are giving me a refund.

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

Bought this refrigerator/freezer combo a few years ago. Nothing but problems. The ice maker freezes up all the time, the drain pipe freezes up all the time so that water leaks out onto the floor. Poorly designed. Do not buy. They even ask for prepayment for service calls.

A horrible smell is coming from my brand new washing machine and dish washer.

I actually LOVE my LG Tromm Washer and Dryer and have had very good luck with the company. Im responding because Ive seen numerous complaints about clothes and towels smelly moldy. I too had this problem with bath towels. Its not the fault of the washer, but rather it is using too much detergent and/or not using HE detergent.Heres what you need to do to get rid of the smell, but it will require two cycles: 1) Wash items with 1 cup of vinegar and no detergent. Add vinegar directly to load not the dispenser; and 2) Wash items again using 1 cup of baking soda and no detergent adding it to the load not dispenser. Wash items on the hottest setting possible. The moldy smell should be gone. From here on out ensure that youre using HE detergent and use the absolute bare minimum as HE detergent is highly concentrated. Any residue left on clothing or towels will act as a binding agent, hence the moldy smells. Good luck!

I purchased a $900 LG washer 14 months ago. I also purchased the PSP plan. The bleach port is rusting away and getting rust on the clothes! The water and pressure is fine. The PSP plan wont cover this. I called LG and they gave me a hard time, but I demanded something so they allowed me to email the receipt from HHGregg and they will consider sending someone to look at the rust. They decided no and instead, suggested I purchase another plan that covers this problem. I didnt realize we needed a plan that protects poor quality metal!

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot. So being a holiday weekend, we waited till Monday to call Sears where it was purchased to have a repair person come to fix it. A week later the man came and said it was the compressor and he would have to order the parts. Sounds good until we are told it would be close to three weeks to get the parts. OK so we wait the night before the repair man is to come we call and ask him if he received the compressor as we had not. He calls the parts place and they are having trouble finding the parts and it will be another 3 to 4 weeks to get the part in if they even come in. At this point we have been without a working refrigerator for 3 weeks and have been told it could be another month. So we were so mad that we called LG directly and explained what had happened and was told by a customer service rep if we got our receipt showing when we purchased it they would replace it. Ok on the phone for hours getting everything they need the next day we scan everything to them and are told it is our problem and they will not help us. That was a 1 year and 10 month old item. We explained that it was not used until 4 months after we purchased it. However they did not care. LG has the rudest people that I have ever had the pleasure of dealing with. We also went back to Sears and was told they could not help us either as they have to wait on the parts and they are not sure when they will get them. Ok so you go out and purchase an appliance and it is not to last over 1 year? This is crazy. All the reviews that I have read also say that it is the compressor that is the problem so at this point no one can help any of us with this problem. This does not seem too fair. Also, the stores that are selling the LG products knowing that there are all of these complaints and service calls for the same thing. How can companies still sell these items that only work for a year or two and then tell you you’re on your own. LG is not standing by their products and this is very sad that they are allow to get away with this. If this was a car dealer there would be recalls and the problem would be fixed for free, why is LG allow to get away with this and do this to honest working people. We are asking for help from LG and would appreciate hearing from someone who cares about Customer Service not selling poor products and then telling us they can’t help.

Received this brand new Studio Gas Range and the oven makes a whinny noise while on. Not sure the if it is the fan or exhaust heat or the gas is squeezing and making the noise. Not a hazard, just noisy.

This washer is supposed to be top of the line material! I have owned it for less than 2 1/2 years and it has been nothing but trouble for 2 years!!! First, I was told that my water pressure was too low for it. So, I had someone work on my well pump to increase my pressure. Not the cure for my problem! Second, I was told it wasnt level. I had it leveled and checked several times. Still the same issues. Third, I was told that my Gain laundry detergent (which I have used my entire adult life) was the problem. Keep in mind, it has HE on the label. Indicating it is for High Efficiency washers. So, I changed detergents. Still not cured??? I have called LG company trying to do the Smart Diagnosis for it. I was put on hold for over an hour, 2 different times! I have to check on my laundry at least 3 times or more for every load. It will pause and throw error IE, UE, or uE with every load!!! My clothes DO NOT get clean! It takes at least 2 hours to do 1 load! Sometimes, it takes ALL day to do 1 load! I am fed up! I am tossing this hunk of junk out and buying a standard old style washer! I want knobs to turn and an agitator that turns and cleans my clothes!

Purchased my washer machine 1/3/08. The drum in my washer stopped turning, no warning lights of any kind came on. Called LG and because I didnt get their extent warranty, my washer repair for parts only was going to be $500.00 plus not including labor. I had to use my daughter Lowes card to buy another washer. Having a washer for only 2 year paying $880.11 from Home Depot. Called LG customer services and LG Customer interactive Center. They said my model washer was made in 2006, dont know what that had to do with anything because been made in 2006 and with me purchasing it in 2008, my washer shouldve lasted long then that. Please can someone help me? Dont understand how big company get a way with beating us out of our money and nothing can be done. Angry! There is a defect with this washer!

LR3023ST - The touch panel quit working on several buttons affecting 3 burners and some oven numbers at 2 years. The touch panel was replaced. Then 2 months later it happened again affecting 2 different burners and the off button for the oven. We will never buy another LG stove again. We would like to give this costly endeavor a zero as we go out to buy another stove today.

I bought this refrigerator in Sept. 2012. January 2013 I experienced the 1F error message. LG had a tech come out and replace the computer board and the fan. January 2014 same thing happened. They replaced the control board and the fan (the original fan was recalled so a newer fan was put in place). January 2015 freezer frosting up again causing the fan to run all the time. LG says it’s out of warranty however it is the control board that is broke again. They sent a tech out that would not open the door until I gave them a check for $60.00. Then they tell me that LG is just refurbishing the old boards and sending them back to be put back in the refrigerator. They tell me they want $308.00 to replace and that I have to give them $150.00 before they would order. I can’t afford that. This should be LG replacing this as this part is defective and they continue to put defective parts back into the refrigerator and charge the consumer. All I want is a working refrigerator. I will never buy an LG product again. They are deceptive and should be recalling these control boards and replacing them with working boards.

Bought an LG French door refrigerator in 2007. In 2010 the water hose in the back of the refrigerator cracked and water started leaking into the wall between the kitchen and garage. Never got water in the kitchen but in the garage. So we had that fixed. In December of 2013, the freezer wasnt keeping the temperature consistent cold. Called in an LG approved repair person. He couldnt figure out was was wrong since the compressor ran and occasionally cooled. Finally he took a wrench and hit the compressor and it started cooling. It ran for 4 months. He said oil got into the unit. At the beginning of this month, the compressor stopped working completely. Called another repair service. A new compressor arrived, but it wasnt working. So they ordered another one. Today the repairman tried to install the new compressor and it didnt fit. The wrong model was sent. The compressor is on back order and may not ship for two weeks, which means that I will be without a refrigerator for 5 weeks by the time the compressor arrives and thats if it arrives when LG THINKS it will. It may be silly of me to think that a refrigerator will work for longer than 7 years. If you are thinking of buying an LG appliance, my advice is DONT! The product is cr** and the authorized repair people have no idea what they are doing.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

Our LG LRBN22514ST refrigerator works fine, but the handles on the refrigerator AND the freezer have broken off! The handles are fine, but LG uses PLASTIC mountings that give out over time - really poor choice! Why not use metal mounts and charge a dollar or two more? Ive replaced the bottom refrigerator mount once, but now the part is no longer available - same as the freezer handle mount! Now the (otherwise) functioning refrigerator is difficult to open! Planned obsolescence? Good job at that!!

I have purchased LG front load inverter direct drive 7.5 kg 6 motion washing machine. Although it was quite expensive for me but sales man succeeded to give me belief that it is the best model. After finishing warranty period that is 2 years and after exactly 2 years and 8-9 months machine is giving error. We had register complaint then 4 to 5 times their different technicians came telling various problem. And at last they found but spare parts are so costly so I will not suggest this w.m. for ordinary people who cant afford this regular maintenance of around 2000. If small part is also damage you have to take whole unit e.g. PCB harness for one part of filter PCB. It is really not affordable. Company should provide those small parts instead of insisting customer to buy whole units.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

I bought model LFXS30726 for 2700 dollars 12 months and 2 weeks ago. Originally I was happy with it. It quit working last week. LG customer service said it was out of warranty and suggested a repair service not located anywhere in my state. I called a reputable local repair person who stated all their refrigerators are causing terrible repair needs and that the company will not assist them because they are not authorized repair service. As I said, there are NO authorized repair services in my state. I had to pay 300 dollars on my new expensive fridge and untold inconveniences only to call him back the next day because it stopped working again. Needed to replace the fan and then the computer board. This is such a piece of junk! I called LG to complain and all I got was a person who could not speak English intelligibly located in the Philippines. He refused to give me a person to call in the US. I will never get another LG product!

I love everything about my refrigerator except we have had to have parts replaced on it within its one year anniversary and again a month later. But the service tech was so knowledgeable about the product and the company covered the cost for both repairs.

This is a follow-up to a review written on January 22, 2013 regarding my LG washer. I did hear back from the resolutions department at LG who extended a prorated offer for my unrepairable washer. Whereas I feel the offer is fair, it is a year late in coming! The offer will allow me to purchase another machine. Trust me, it wont be another LG despite their good ratings on various websites. I am still out the hundreds of dollars in labor costs, plus the cost of having my clothes laundered at a local dry cleaners. As I said in my remarks on the 22nd, I do consider myself a pretty savvy shopper by checking both company and customer reviews. But this time was way off the mark. I hope and pray that my next choice in a washer, this time a front loader by Electrolux, is a wiser decision and that I wont be on a first name basis with my local repairman for a long, long time!

I bought the LG Instaview Refrigerator in June 2017 from Costco model#lmxs30796s serial#704krsb0d550 and it just stopped cooling. After just 36 months a 3,000 refrigerator is considered a lemon by every repairman that came to look at it. I had to purchase another refrigerator to avoid having to deal with this any longer.

I had an LG French Door that worked fine for about five years. Then the freezer stopped working. A repair person put in a new compressor and it worked for a little over a year. The second repair never got the freezer to work so I had to buy another fridge. I bought a top freezer because they are top rated for performance.

Bought this refrigerator 2 years ago and have had problems ever since. Freezes up to the point it many days to defrost it, not hours. Freezer is a total mess. Believe me NEVER under any circumstance purchase this product. The company really doesnt care! I challenge them to contact me!

I bought LG Tromm set washer and dryer on 10/12/2006. The washer has been a constant problem, and currently, I have been without the use of this machine as it has been waiting for parts. A service man came today to do the repairs (2 weeks without the parts) and found that the drum is bad and stated the machine is junk.I am with American Bankers on an extended warranty that expires today, and I now must wait even longer to see what they are going to do about this machine. The drum has created holes in the front assembly of the machine, and there is even a chance that they do not even make the parts any more. I feel that they need to do something immediately as we have waited long enough for the parts, and now, there are more issues.I would never buy appliances from a store that does not provide their own service contract as that seems to be what is causing such delays in this issue. Why pay good money for the machine and more good money for the service contract, only to be sitting and going on 3 weeks with no washer and no one contacting us to tell us what they are going to do about this issue? This is the worst washing machine I have ever owned, and I will never buy another LG product.

It looks nice. I dont ever use convection. The blue color inside oven is pretty but I can’t put foil on it for unknown reason. When I put foil on the bottom rack to prevent drips from falling to the oven surface I think it interferes with the bottom of pizza or bread getting browned. I use a cooktop cleaner everyday on the glass top. The settings are digital. The light on the stove is blue and the matching microwave light is green. I wish that they were both blue.

The people who sold me it promised to come fix it if I ever needed it, they lied. My dryer sucks, I have to run it twice just to get my clothes dried. Worse thing ever. Absolutely awful. I will never buy an LG again.

We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

I will never buy from LG again! This has been a horrible experience. This is the 2nd time our fridge went out. 1st time frost build up at the back of the fridge and it wouldnt stay cold. We lost $250 in food. This time it completely went out and lost $500 in food plus 2 days off work without pay to have a repairman, who was sent by LG not do anything at all. The repairman told us the compressor and other components had to be replaced. He told us this isnt guaranteed because its known that LG has compressor issues. Its just a bandaid for the inevitable. Today he was supposed to be here at 8:00 am. No call, no show and no explanation! And... 2 weeks now without a fridge. Completely disappointed. This was not a cheap fridge. Dont buy this product! Read all reviews.

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.