I pay LG to repair my washer that has a 10 year warranty. 3 months later they told me they cant fix it and also they took a $100 deductible from 360 that I pay for to get it fix. My washer is 5 years old and no longer working. They just took my money and didnt fix anything.

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

(Re: LG Tromm WM1841CW) I moved in with my GF, leaving my old cheap top load behind for the new tenant and thinking hey, why not, the GF has an expensive LG; more expensive, a lot more expensive, so it must be better, right? Wrong! On top of the musty odors, I swear I am gaining rather than losing stains on my clothing. These look like grease stains. Certain materials seem more prone, such as cottons, especially softer cottons. LG suggests all this ** about cleaning the door seal, door, and tub at minimum daily. What a load of **! What, the consumer has to fix LGs bad design problems? And this thing cost more than a thousand. My 50-dollar secondhand washer never had these problems and got things clean. Save your money and you mind and buy yourself a good ol’ cheap top loader. Going forward, I will hand fill (over fill) the tub with super-hot water and pout in a couple cups of bleach and let it wash for a few minutes before letting it sit for a few hours. As for the laundry, I will see about over filling it with water to get the wash actually clean.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

I had the LG SolarDOM in South Africa, the best microwave I ever had, but sold it when I emigrated to Malta. I couldnt find a SolarDOM there and bought the NeoChef which is also good but not great. I then emigrated to Panama and bought another Neochef. Not as good as the one I had in Malta and less accessories. I also bought a LG Dishwasher in Panama, which has a known design flaw. It stopped working within 6 months and I logged a ticket with LG. The repair company came to check it and I gave them all the details of the faulty part and the replacement part. Then nothing happend and Ive moved to another part of the country in the meantime. Id love to have another LG SolarDOM however it seems that LG stopped manufacturing it. After the dishwasher incident, Ill only buy LG microwave ovens and none of their other products.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

All of our appliances and most of our TVs are LG products. They will all be replaced with another brand when the time comes. The Linear Compressor in the french door refrigerators are known defects. Good news is that a class action lawsuit was filed against LG. I had mine diagnosed by a local repairman. He says he sees at least (2) of them every week and sometimes several more. Unfortunately, he was not an LG contractor so he could not get the compressor directly. I would have to contact LG and get authorization letter he can use to order the part and I would have to pay him for labor on installation. I didnt want to have to deal with LG (customer service sucks!!). I called their helpline and explained that I needed someone to replace the compressor that was covered under parts warranty. They said I would have to pay another diagnostic fee. The the tech could schedule the repair. A 2500 refrigerator that lasted (5) years and now I am paying to have it fixed. The Kenmore in my garage is over 20 years old and I have never had an issue with it. Fool me once, shame on you - fool me twice, shame on me. I will not buy an LG appliance again. Hopefully the lawsuit will yield something.

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.LG looks pretty but the quality leaves something to be desired.

Less than 2 years old. UE message regularly, takes a very long time to finish a cycle on speed wash, only Methesula could attempt a different cycle. But I can live with all that - now it is leaking from inside. This was a terrible mistake and definitely a piss poor machine. I am 50 years old and I have never had service this bad from a washing machine.

I am only submitting review to hopefully help someone who may have gone thru the nightmare I have been thru the past 2 years since I purchased my LG True Balance Ha washing machine. The first year I had this machine I would get a UE Code on the machine occasionally! I would readjust clothes and finally get the machine to spin. It got worse and worse over the next year up until the point I would quit washing clothes and my husband would take over where he would use his level and make sure the tub was level so the clothes would spin. My washer is in the basement so he would get missing for awhile and I knew he was waiting on the washer to spin, because if you dont wait the machine would fill up and try to rebalance its load (what is smart about that). I have called the helpful customer service only to be told it would cost $90 for a service tech!My husband would get frustrated and I would take over and so it went! Today for the first time I washed 4 or 5 loads of clothes without 1 error! Actually it has gotten better over the last month. What did I do? I stopped using commercial liquid soap! I found a recipe on Pinterest. My theory is the soap gums up and throws the computer off. I hope this helps someone who felt as though they we going insane as I was. With all this said I will never buy another LG product as they do not stand behind their products or they would admit this washer is a piece of junk and recall all that was sold.

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

Please steer clear of this product. It is a nightmare to do laundry. Continually says its uneven and runs more and more water to try and balance itself. Unless you have hours to devote to one load of laundry, get another brand. I personally cannot understand the people I call at LG help desk; definite language barrier. This washer apparently is ultra sensitive to a sock or some other small item being on the edge and Im constantly rearranging clothes to try and get it to finish. Worst appliance Ive ever owned and Im in my sixties.

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

Do not ever buy an LG washer or dryer. Within two years, both my front-loading machines stopped working and LG will cover none of the repairs. Save the money and buy something that is worthwhile. I was on hold for hours with customer service, and each agent I spoke to had a different response, always ending with We will be back to you within 48 hours, which never happened. I spoke to management, who put me on hold for another hour and ended with Sorry, we cant help you. I still have a dryer that wont work!

After 11 years our front load washer died. Rubber smell and unable to turn on, we think it was the ball bearing assembly. We opted to buy a new one, same front load model. 2020 model has a shorter waste water line by approximately 2’. (Approximately the same height difference given with pedestal.) Another change is that the Interior cavity no longer has a light. For us, these little changes have a big impact usage in basement area. LG does not sell or provide an extension hose for waste line. Very frustrating.

Last Friday, I came home with a car-full of groceries only to find that something was wrong with my LG model LFX31925ST. Retrieving my owner’s manual to call for help on my 18-month old fridge deemed fruitless. After being on the phone with what seemed to be an outsourced customer service department for over 30 minutes, the only help I received was My policy says I cant do anything,” which when translated meant I was out of luck. That cool feature where you can link your smart phone for a diagnostic check is only good for the first year. I was told he could schedule a serviceman to come out to check the codes on the door panel for a beginning fee of $89.00. I said I was unable to afford it and hung up. My son went online and looked up the error codes, which this rep refused to tell me what they meant and was not listed in the manual. After further online research, I was able to figure out what I could do and 24 hours later, it was back to working. It was the icemaker fan, which appears to be a flaw in these fridges. I am keeping my fingers crossed. I researched different products 2 years ago when I discovered that my husband was planning on leaving me. I insisted on what I thought was top of the line appliances in the kitchen. So I now have a fridge I cant rely on, a dishwasher that doesnt clean dishes no matter what soap or rinse agent I use and an oven that works but it is a good thing I dont cook much. I am disabled and on a fixed income, so I was hoping that my new kitchen would last me 10-15 years but may get less than 5 at this rate. Dont go by reviews on their website since they only use certain reviews.

I bought my refrigerator on 3/1/2016. On 8/4/2019 the compressor goes out and I lost close to 1000$ of food. I called LG and they sent out A&E Factory service, which for one is a terrible repair service, and also sent a new compressor. A&E replace the compressor and left. The fridge then cooled for about 3 hours and then stopped. So then I called LG and they sent out another guy another week later and they said that the refrigerant had leaked out and they had no idea why. So they ordered three more parts and they came in and then another week later another repair guy came out to replace those. Oh, it was the same guy that replaced the compressor, and after that he left and said give it 24 hours, but after 3 hours it again stopped cooling. It has been three weeks since Ive been without a refrigerator now and I called again on 8/25/2019 and they still will not be able to get another person out here for another week and a half.

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

My LG refrigerator has failed for the 4th time in less than 4 years; 2 compressors and 2 evaporators. I paid $2,999 for the refrigerator from Sears. On August 21st my refrigerator failed and I called to schedule service. The agent on the phone asked me a few questions and confirmed that it was a sealed system issue. The next available service was Sept 5. I live in a large city so it should not be this difficult to get service. The next day I spoke to the local LG servicer. After I explained that the sealed system has failed 3 other times they told me they could not service the refrigerator since they did not do the prior work. They went on to say that it was LGs policy to replace a refrigerator on the 4th sealed system issue.On Aug 22, I finally I spoke to someone in LG Consumer Relations and was told that my refrigerator qualifies for a buy back. The last sealed system issue was less than a year ago and I could request a buy back. I was told It would take 3-4 days for the final dollar amount to be determined and another 4 weeks to receive a check. As requested I sent in my Proof of Purchase using the web link emailed to me. On Aug 24th I called LG service for an update and was told I had not sent my Proof of Purchase, I sent it a second time and verified that it was received. Again I was told 3-4 days to receive the final offer details. I called today, Aug 30th, and was transferred 4 times. I am now told that someone had not followed through on the case and it would be another 3-4 working days before a decision would be made. What recourse do I have?

We have an LG TV and it was a decent TV so when we decided to buy a new refrigerator, we looked at Costco and decided that LG was what we wanted to go with. I purchased it with Amazon and purchasing from them is always good so I had no problems there. But the quality of the refrigerator itself is bad. It was faulty and broken. I returned it immediately. I did not wanna risk the same thing because the repair guy who came out from A&E said that even though that wasn’t the problem with most LG refrigerators, the compression unit was definitely something that went out within the first 18 months. The repair guy would actually recommend GE over LG any day of the week. And customer service was terrible as well. I had several issues, especially since the LG product leaked water uncontrollably out of the ice compartment. There was nothing that we were pushing either. It was just dripping. We ended up having some water damage to our wood floors and Im still trying to get LG to pay for that. It’s been over a month.

Our refrigerator freezer completely died on Saturday, April 25, 2020. I contacted LG on Monday, April 27 and reported the problem. They had me go through the Smart diagnosis function, as well as the reset function and neither worked. They confirmed that there was a full warranty on both parts and labor, however they did not have a certified technician in my area (even though we live close to the Phoenix metropolitan area) so they would be unable to provide one. They indicated we could try to find one ourselves. We did find one that would service our refrigerator and asked the customer service to provide an “LOA” ( Letter of Authorization) which they indicated they would issue. After finding out from the service people that they did not receive the LOA, we contacted LG again and they indicated that they sent it. When we asked them Email it again while we were waiting on the phone, they indicated that they did. Again the service company said they never received it. We asked LG to send us a copy of the order and they said they would not do so. We finally got them to set up a service call for Wednesday, May 6. We ask them for the name of the service company, and still have yet to receive a response. Since that means almost 10 days with no refrigerator, we are extremely frustrated with LG.

We purchased an LG top load washer and dryer set on 1/25/2012. It just completely stopped working mid-cycle yesterday, 08/06/2012, locking both pairs of my sons shoes in there. Today is the first day of school and he had to borrow a friends pair of shoes. But it gets worse when I called LG when this happened. She gave me numbers of two service people in my area, or so she thought. I called them both and they do not service my area. There is no one that services my area. I called LG back, they said they would call me back when they get a resolution and that could take 5-6 business days. I have 2 pairs of $100.00 shoes in a washer and cannot get them out. By the time I do get them out, they will probably be ruined. I should not be experiencing this problem with what I consider a brand new washer and dryer. I have 3 children and another due in 6 weeks, and my raging hormones are raging!

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

Updated on 05/27/2020: After telling me that there was a scheduling issue with my ticket, LG has disappeared again. I had to remind this fraudulent company that that schedule issue has been there now since April 11 2020. They make promise that someone will call me in 5 days to schedule to fix the machine and nothing happens. I have already spent too many calls and emails with this fraud company. I am also questioning how does consumeraffairs.com get paid? As the brand disappears on you after saying talk in private and there is no option for the consumer to ask why or post another comment. I plan to buy another washer /dryer if this fraud company is unable to fix my machine by Friday 5/29/2020 and I have already filed a ticket with BBB and plan to do that Virginia consumer affairs as well. Prior history is below.Updated on 05/20/2020: After telling me to communicate in private yesterday 5/20/2020, LG disappeared again? Buying more time? After officially waiting 41 days and unofficially over 70 days why does LG need more time? Constantly telling your customers to wait 5 days at a time to receive service calls, which is actually 11 calendar days is, to be polite, an unfair and corrupt strategy. Can someone help me get a return voucher so I dont have to wait anymore? LG has proven they cannot be trusted for service and I dont want to spend next 5 years with this cutting edge technology or the horrible service. Looking for someone higher who can make my Life Good as since I have bought LG my Life is Not good without a working washer. 12 days ago David a manager had promised he will personally make sure he calls me today. That didnt happen either. Please understand its not easy to be without a washer for a family with 4 kids.Original review: Bought LG Duet Steam True Balance Model WM3900HBA in December 2019. Was delivered and installed in my home in January 2020. From the beginning continued to give D1, D2 and other errors and within two months completely died of DE error on March 10, 2020. I had bought extra warranty and service from Best Buy but was told to contact LG since first year of service they provide.LG service is horrible. First ticket created with them, was on April 11 2020 they set up a repair appointment, no one showed up. I called back the lady said just wait and expect a call. Waited three weeks and called again several times on the 7th, ladies would not understand English, On April 8th finally got a hold of a rep, asked to be escalated to to a manager which was the infamous Louis. I asked him I need a return voucher. He said they require 3 weeks of suffering before they would return.Created a new ticket and asked me to wait 5 days. On the fifth day no call from LG. Called on Friday they said their 5 days will be on Tuesday (in 11 days). Today, the 11th day, 5/19/2020 called again and first lady hung up on me as I asked for a manager and didnt want to repeat what I have repeated 50 times. Second time got to a manager called David. He told me today to again wait. LG policy is that without any help for 3 weeks they would return. I keep on asking for a return voucher as suggested by Best Buy and LG won’t respond.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later Ive made 13 calls and have had 3 service visits. Now Im told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. Im physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldnt doubt soon there will be on the refrigerator too!

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

Our 4.5 yr old refrigerator sounded like a Dash 8 aircraft for a few days before 2 fans in it stopped working entirely. We just had a LG repairman come out after waiting 3 days and prepaying the special price of $199.00 plus GST only to be told that LG no longer carry the parts that we need for model LFX23965ST. He said that we will have to get a new appliance. We were in shock because the call center agent said that the fee would cover all costs of parts and labor. Who would ever dream that LG would no longer carry parts for an appliance that would not even be considered old by any reasonable person!!! Our appliance was purchased at Home Depot along with an electric stove and a dishwasher.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

After 5 years of normal use, the oven in my LG LRE30955ST electric range stopped working (cut off during use). I paid the LG technician $260 in March 2013 to fix it. After 1 month, it started to malfunction, but the malfunction was sporadic. Two months after the repair, the oven started running up to maximum temperature during use and burning whatever was in the oven. I called LG and they sent out the same technician. He changed all control boards and relay boards. He tested the oven and said it now works. I tried to use the oven a couple of days later and it would not turn on. I did a reset. This happened a few times so I did not trust to use the oven. Then on July 4th, I cooked ribs on the grill and turned the oven to warm to keep the ribs warm. The oven ran out of control, but I discovered the smoking oven before the ribs were ruined. I called LG and they argued with me for 1 hour before agreeing to send a technician out to look at the problem. They wanted to troubleshoot it over the phone... You know, the normal BS... is it plugged in, are the oven racks properly placed, did you turn it on properly, etc. The kind of things that makes you angry. LG has a recall on this model, but they say my problem is not related to the recall. They will have to charge me again for fixing the problem. Anyway, long story short... dont buy LG appliances. They are poorly designed and they are poorly supported. The tech is coming out again, but I doubt that it will be properly fixed. I expect that I will toss my 5-year-old, $1,500 range in the trash and buy a different brand.

I bought an LG washer model number WT5001C in April 2012. One year, the water pump is so close to the tub that the tub knocked the water pump out of place causing it to cut into the water outlet. This resulted in water being released all over the floor. In trying to get this repaired, I discovered that LG parts are not stocked here in Dallas but at one distributor. And the best case lead time is 7 days to get the new water pump.

We purchased an LG French door fridge, stove and microwave in April 2016, by August 2016 the fridge no longer worked. We have been living out of coolers constantly having to buy ice for the past month. Spending lots of money eating out because I cant go grocery shopping. 2 techs have been out for repair, but have yet to fix the compressor which they both say is out. It is now September 2016 and I still have no working fridge. We paid $2583.50 for a fridge that lasted 4 months. After reading other peoples experiences here I now know that I have wasted a big amount of my money as I have had the same experience with Lg customer service. Long waits on the phone, no type of care or concern about having a customer fridge less for a month now, even after I told them we have a son whos medication must be refrigerated. No compensation offered whatsoever. None given when requested either. Their customer service line is horrible. They do not care about their customers at all.I have never reviewed any product because I have never had the need to do so. Everything always works just as promised. We had our previous fridge 12 years without a single repair made to it (kenmore) only replaced to this LG because kitchen was remodeled and wanted a new look. BIG MISTAKE - we made with our choice. Do NOT waste your money. LG products are NO good. Stay away.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like Im the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

I reported my dryer having problems 4 weeks ago to LG warranty dept. They referred me to platinum who ordered a control panel without sending a tech out. When the part finally came & the tech came to install it was not the problem! Now I am going on 6 weeks without a dryer or service!!!

We bought an LG LDF7551ST dishwasher about two years ago based upon positive consumer ratings. I even recommended one for my parents. After about 6 mos, started to hear a high pitched screeching sound - I read other consumers experienced the same problem. Repair person said it was a bad ball bearing in the motor. Replaced the motor... Unfortunately, my parents had to replace their motor as well. Now, our dishwasher doesnt dry at all. Excessive amount of water after a normal wash cycle. Will never purchase another LG product - going back to a Bosch.

LG WT487OCW top loading washing machine - Purchased 7 months ago. Since day one the machine gave constant signals of being out of balance. We constantly have to restart the machine extending washing time to an average of 1 1/2 to 2 hours. The diagnostic system built into the machine is not helpful. It diagnosed a different problem and could not correct it. Currently it dispenses water during the spin cycle, again extending the total cycle due to having to restart the machine. Customer service did reply with a warranty repair that is pending. In contact with the servicing contractor who stated that software problems with this machine are common and a motherboard and flywheel may be the needed repair. We will see.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

My LG refrigerator started making a different sound about 3 months ago. Now, my LG refrigerators compressor died at 3.5 years old, with all of the contents spoiled and lost. Its been going on 2 weeks to get LGs attention on this matter. This is so un-American to have a refrigerator manufacturer NOT back up their product! Model LFXS27466S. My service technician is all ready to repair it, but processing the authorization letter from LG is stagnant. It appears that obstructing progress with excuses is common from LG, making consumers so frustrated that they give up.My refrigerator is not one of the 60 models mentioned in the class action lawsuit settlement regarding LGs refrigerator issues, but it suffered the same demise. Paul, my service technician mentioned that LGs faulty design causes undue and uneven pressures inside the split-coil system that ultimately ruins the compressor prematurely. $650 labor, $325 parts, $400 in lost/spoiled food from fridge and freezer. Still waiting for a repair. Very disappointed in LG refrigerators, their repair process and support.

Our refrigerator was purchased about 8 months ago. Its been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

I had the same problem with one LG knob on my $2,000 stove. One quick phone call to LG and they immediately shipped me a complete set of new knobs that arrived in under 10 days. Way to go LG for taking care of your customer and recognizing the issue with the plastic stem on the knobs.

When my ancient Whirlpool washer finally died in the fall of 2012, we decided it was time for an upgrade. My partner found a good deal via a big-box retailer for an LG washer and dryer... good stuff, right? From day one, the dryer has been nothing but an albatross around our necks. Almost immediately it begin to fail after only a few uses. The rather abrupt LG technicians kept stating that our venting system was to blame. We cleaned it carefully and still had problems. Finally, an independent technician suggested we route the vent directly to the outside, which we did. Never mind the built-in vent system worked adequately with our old dryer... Well play the game. Finally, the dryer seemed to work well.Recently, my daughter was preparing to dry her clothes and noted that one of the electrical breakers had flipped due to the dryer activation. We re-flipped the breaker and the dryer was activated but did not dry. Nothing like a little midnight unloading of wet clothes and rigging a temporary clothesline, eh? Of course, we contacted LG and received the standard line Did you check your vent? We did receive a technician referral but of course no service call until Monday, so we experienced a pioneer lifestyle with our clothing needs for the weekend. No real problem, just a hassle.The friendly technician spent approximately five minutes finding the problem, a burned wiring harness. Yep, parts to be ordered and over $300.00 in repairs. The technician remarked that it is wise to stay away from LG, Samsung, and Kenmore appliances as they contain substandard parts. He didnt have to tell me twice. Ill fix this thing, of course. And then Ill go shopping for a good AMERICAN brand like I should have done in the first place. Moral of the story, STAY AWAY FROM LG!

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

My LG LGX2590ST French Door is the WORST refrigerator I have ever owned. The ice maker takes forever to dispense. The doors are so loud when they close, the lights stays on when doors are closed. In my opinion LG stands for Lousy Goods.

I rarely give bad reviews but my experience has not been so good dealing with LG. On 2016 I purchased a gas double oven range for $1,600.00 and also purchased a 5 year warranty with it. Well a few weeks ago my stove top kept shutting off on its own while I am using it and would make a sound as if it was about to explode to the point it shook my oven twice in the process while I was standing in front of it. It scared me, I called the Home Depot protection plan and explained to them what was happening. I filed a claim on August 6, 2020. They sent me an email stating that my service appointment has been accepted, I received a text on August 14, 2020 stating that the technician will be there between 9am/4:pm.The day that they were supposed to come we get a call from the company that was supposed to come out to fix it that they are not coming because they do not service our area and that I need to call the Home Depot protection plan back. I called them the same day and told them what I was told and they told me they would look into it and let me know once they find someone that can service my area. When they didn’t call me I decided to call, Almost two weeks went by nothing so I called again and they had the nerve to tell me that it’s showing that I canceled the job, which was a lie. I was not happy but I kept my cool and they finally found someone to service my area and told me that they would be there on August 25th, 2020 between 9am/5:pm.Once the technician arrived he looked at it and told me he had to order the part and I will get a call when they will come to replace the part. Two or three days after the technician came both of my oven stopped working so I called them and told them that and asked them if they were going to send someone out to look at it since it is a different issue, they told me no and that the parts that the technician is going to replace should fix the problem. Mind you they didn’t even know what the issue was, anyway On September 11, 2020 the technician came to replace the part, I told him, Well the oven is not working and I was told that the part you are about to replace should fix that issue.He replied, I am not quite sure if it will because I don’t know what the issue is but I will take a look at it after I install this part. Guess what? It did not fix the oven part of it so now he had to order another part. On September 18,2020 the technician came to replace the part for the oven, once he replaced it the oven was still not working, the technician told me the oven cannot be fix and that there is no parts to replace that he will go to his truck, call the office and let them know that so they can move on to the next step and he will let me know what they said. I waited inside my house and the technician never came back in. I noticed he left without letting me know what was said.I immediately called the company and they told me they will submit the report to home depot protection plan and let them know. I decided right after I got off the phone with them to call me Home Depot protection plan and let them know what I was told and they told me, Ok we will wait for them to submit it and it should take 24 to 72 hours for them to make a decision and get back to me. On September 22, 2020 I called Home Depot protection plan to find out the status. I explained the situation and I was transferred to a supervisor and I waited an hour on the phone before I finally reached a supervisor. I also explained the situation and he told me he would contact LG to escalate this for a buy out review and told me to look out for an email tomorrow.About two hours later I get a call telling us that a technician will be coming on September 23rd, 2020 to fix the oven. I was confused so I called Home Depot protection plan again to ask them what was going on and why were they sending the same company to fix something that they already deemed could not be fixed, they transferred me to a supervisor again and I waited another hour for a supervisor to come on the phone. The supervisor tells me that there was never a report sent to them stating that they could not fix the oven and that LG is sending a technician out to service my oven.It is going on almost two months going back and forth with Home Depot protection plan and LG and I am still with an oven that is not working and they have been bouncing me back and forth and I am been told something different every time I call. I operate a business from home that requires me to use my stove top and oven on the regular and not having a working oven has affected my business and my ability to cook for my 6 children and husband. This has been one of the worst experience, the range is only 4 years old. It was very expensive and it is a shame that it had gone bad in such a short time.Home Depot protection plan and LG are the absolute worst to deal with. It is unfair and very unprofessional what they are doing because when I purchase the protection plan I was told if they could not fix the product after they attempt to fix the problem they would replace the product or provide me with the money that I purchased it for to get another one. Now they are playing game and going around the bushes. I am very disappointed, unsatisfied and frustrated with both Home Depot protection plan and LG.

We purchased our refrigerator on July 8, 2018. We were remodeling our home and did not actually plug it in until Dec. 2018. Mid May, 2019 *or there about* we experienced warm food and thawing frozen foods. We called the service center (1-800-905-9505) and told them of the problem - and technician took 2 weeks to come diagnose & repair --- replacing the compressor (Work was done on June 1, 2019). July 11th the refrigerator stopped cooling once again. Food lost and frozen food lost. Technician came the next day (12th) repaired.... and following morning (13th) the refrigerator STOPPED COOLING! Called service center on Saturday the 13th - and am still waiting for a call back from LG to set up service call ASAP. We are thoroughly disappointed with the LG refrigerator we purchased for full price - and will NEVER purchase another LG appliance again. Once we get this refrigerator running again we will donate it and have to spend money again on a new refrigerator. Customer service at LG consists of ALL foreigners - barely speaking English and expressing zero ability to satisfy customers. Sincerely,Steffany

Model LFX28978ST/00 3 door refrigerator - After a horrific hurricane unit stopped working. Contacted LG after power was restored months later. LG repaired charges total $300 for 2 visits and repair. Unit worked 4 days and stopped. Repairman never return or took my many calls. I stopped payment on a second check, he then called and said my unit was defective and was not fixable. LG was suppose to follow up with us. We are seniors and we’re insulted by LG staff who told me the repairman never contacted them. On follow up LG then told me the repairman was incorrect. Check this product on the web. This unit has major defects. Stay away from LG. They don’t care about its customers. Feel free to contact me.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

I bought an LG refrigerator 1-1/2 years ago and the rubber trimming has either gone out or maybe defective, which makes it hard to open the doors. I dont know of anyone that has had a refrigerator for 1-1/2 years with this type of problem occurring. I have called LG Premium Care Plan, which is the extended warranty that was recommended to me, but they will not come out to check without charging a service call. They told me it was wear and tear by opening and closing, which is nonsense. We are an elderly couple and cant image us wearing the rubber trimming. I would like to get someone to contact me and resolve this problem at no cost. I dont want to take it to a further solution. I would appreciate if you can call my daughter and speak to her about this problem. Her name is Nora ** (cell number is **). M-LMX25984ST; serial number is 008KRYP01690. Thank you.

I purchased a double door with bottom freezer, an LG refrigerator model LFD22860. One year after purchase, the cover on the electronic control started to melt (was covered under warranty). Two years later, the right side door seal ripped, and I called the warranty service line. I was told it’s the first time they hear of this problem, and that my warranty was over anyway. I had it fixed by a local repair company at $189.71 for a seal. Immediately within 24 hours, the door was rubbing with other side and started to get damaged. I called the service company to verify if it’s an alignment issue, but the doors are fixed on dowel pins and cannot be aligned! The only thing we could do is to put Vaseline to the doors often (RIDICULOUS). Anyway, even with Vaseline both sides, it ripped within a few months (I wasn’t about to pay $400 for seals!). It doesnt end here. Upon closer inspection, we noticed approximately ten cracks everywhere inside the fridge. This absolutely DISGUSTED me. We paid $2200 for this pile of junk, thinking it would last us for some time. Im fed up of big name companies getting away with cheap products sold in todays market. All they could tell me was that my warranty was over and that they cant do anything about it. Since then, I have never bought another product from them, and never will including my family & friends.

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

Ordered this fridge after being told and seeing advertised by LG that it was counter depth, it is not. Advertised by LG the finish was fingermark resistant. It is not and is horrible to clean. Very noisy for a top of the line LG, very disappointed in their advertising deception.

On the surface, this is an awesome refrigerator. It looks good, has lots of space and makes ice like crazy. Too bad its broken down 4 times in as many years. The first time was because it wasnt properly ventilated. Never mind that our Frigidaire that we keep in the garage goes through winter and summer cycles without complaint and cost about 1/4 of what this one did. Ok, my bad. That one was at least covered under warranty. Next time it was the compressor. And the time after that, the water valve. Now the freezer light of out (probably the freezer drawer switch). This is pathetic. The last couple of problems werent covered and neither will this one be.

The LG washer and dryer are the best ones I ever had, they wash and dry great and had very few problems with them. Have them for 11 years, I would buy the same brand if I needed a new pair. They also fit a lot of clothes with no problem.

I bought an LG washing machine model WFT6500 at Courts (Mauritius) Ltd. in November 2009. Serial No. is 908.JWWZ00529. Never once washed clean and so wearily I almost never made use of it during the warranty period, thinking that it must be a machine with very low power and it is normal to wash dirty. However, after the warranty period, I contacted the seller who wanted to send someone to check but for a fee. I refused because they did not think it was a technical problem.And so I blamed myself and nursed my woes stupidly until last month when I realized that the problem comes from the rinse cycle which is not functioning properly. It only spins the clothes but does not throw the water away nor does it do another rinse. The rinse cycle lasts only a few minutes with no additional water coming in or going out until the spin cycle that finally for the first time during the wash and rinse cycle drains the water away, leaving residues of dust in the clothes.I contacted the dealer once more, insisted that it is a defect that has been there since the first wash but they want to repair for a fee. I find this unfair because the machine has never been up to expectations and in spite of being in my possession for four years, I must have used it a dozen times only and not at all for two years at a stretch during that period because of being away from home. I guess it could be a defective machine that has been sold to our Mauritian distributor with or without their knowledge.

Our LG fridge stopped working yesterday. Its not even 2 years old. Came home to water on the floor and thawed food in the freezer. We think it is the compressor, not sure. We will be contact LG Canada and I hope they stand by their products. But this is still very inconvenient for us. The time without a fridge and the cost to fix an essentially new fridge. And it was not a cheap fridge to begin with and it stops working before we have even had it 2 years!! Would not recommend this product.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

My LG front loader stopped working. I have had 8 failed appointments and three in home visits - no one can fix the problem of the clothes not cleaning, the water not filling. I have cleaned the washer, I have turned up the hot water, all to no avail. Horrible smelling washing machine.

Cannot get to anyone to help me. Have done all of the online help with error codes on this $3000.00 fridge but wont work!!! Try to get help online and now want to charge me to DX for myself? Cannot even find a service person within 75 miles to help! NOT GOOD!

My compressor went on my door-in-door LG. I been out of having a refrigerator for almost 2 weeks for a repairman to come from LG! I lost $500 worth of food, they have not done anything to help me out. Being left with no fridge going on 2 weeks with two 6yr old daughters living out of a cooler from a POS $1700 REFRIGERATOR. DO NOT BUY LG. DO NOT BUY LG. THEY DO NOT STAND BY ANYTHING THEY SAY. They change my repair time 5 times in 20mins from being 2 days out to being 2 weeks!!!!

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

We have had this dishwasher for about 1.5 years and it was never good. Here are some of the most frustrating things that have occurred with this piece of junk.1) The bottom rack never stayed on the track from day 1. That means no one in my family of 6 can put dishes in the bottom unless you lift the bottom rack and carry it out of the dishwasher fully. Its obscene. Because the bottom never ever stayed on the track, our 4 kids have bent the outer metal frame, and now it is a pile of junk.2) The racks around the entire dishwasher never stay up or in place, we are constantly trying to manipulate these glass racks to stay in place, but they dont.3) The silverware holder is a pile of garbage, never stays put, constantly trying to get it to stick in place.4) If you fill the bottom, none of the top dishes get cleaned.5) Every other wash, we get an error message of some sort that leaves the dishwasher unusable for a couple days.With a family of 6, and kids we are trying to teach how to take care of dishes, this dishwasher is a joke. Had I known that we would pay $700+ for a pile of junk, I would have opted for a much cheaper dishwasher, as I have lived in places in my younger years with very cheap dishwashers and have not had half the issue we have had with this. I would be ashamed to market and sell this dishwasher. After not even 2 years, we are now in the market to buy another new dishwasher because this one is basically unusable. If you are considering this dishwasher, please think twice, find a different one for your home. I thought paying $700 for one would mean it should be pretty decent, it is not at all a good dishwasher. If I could rate it below a 1 star, I would.

We bought an LG refrigerator and the doors quit closing. Because we had a warranty they fixed that. Since we bought the refrigerator the ice maker will not spit out ice. We bought an OTR LG microwave which cost $650. It is not user-friendly because no matter how many times you push a button you have to push it JUST right for it to work. We bought a LG double oven. Within the warranty period the plastic glass broke on the control panel. We have been waiting for months on a new part. They finally sent the new part and it was the wrong one. I think we are done with LG products.

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot. So being a holiday weekend, we waited till Monday to call Sears where it was purchased to have a repair person come to fix it. A week later the man came and said it was the compressor and he would have to order the parts. Sounds good until we are told it would be close to three weeks to get the parts. OK so we wait the night before the repair man is to come we call and ask him if he received the compressor as we had not. He calls the parts place and they are having trouble finding the parts and it will be another 3 to 4 weeks to get the part in if they even come in. At this point we have been without a working refrigerator for 3 weeks and have been told it could be another month. So we were so mad that we called LG directly and explained what had happened and was told by a customer service rep if we got our receipt showing when we purchased it they would replace it. Ok on the phone for hours getting everything they need the next day we scan everything to them and are told it is our problem and they will not help us. That was a 1 year and 10 month old item. We explained that it was not used until 4 months after we purchased it. However they did not care. LG has the rudest people that I have ever had the pleasure of dealing with. We also went back to Sears and was told they could not help us either as they have to wait on the parts and they are not sure when they will get them. Ok so you go out and purchase an appliance and it is not to last over 1 year? This is crazy. All the reviews that I have read also say that it is the compressor that is the problem so at this point no one can help any of us with this problem. This does not seem too fair. Also, the stores that are selling the LG products knowing that there are all of these complaints and service calls for the same thing. How can companies still sell these items that only work for a year or two and then tell you you’re on your own. LG is not standing by their products and this is very sad that they are allow to get away with this. If this was a car dealer there would be recalls and the problem would be fixed for free, why is LG allow to get away with this and do this to honest working people. We are asking for help from LG and would appreciate hearing from someone who cares about Customer Service not selling poor products and then telling us they can’t help.

This washer has many problems. The timer gets stuck. It will say it has 30 minutes until finished, but 20 minutes later, it still says it has 30 minutes to go. It does not get clothes clean. Clothes get tangled in a ball, then the machine gets unbalanced. But, worst of all, I have had many things ruined - they come out with what looks like bleach spots and I dont use bleach. I dont know what causes that problem. I wish I had never bought this machine.

Bought an LG Dishwasher from the home depot. From the beginning it would not drain. Contacted LG and the sent a repair man 4 times to fix it and it still does not work. Contacted them in October 2015 and said part was on back order. Called again today and was told that the warranty was now expired and refused to fix or replace their product.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

The lint cover protrude into the dryer instead of sitting flush. This protrusion causes the damage to my clothes and can also cause the additional buildup of lint. Which is a fire hazard. Very unhappy! After reading a ton of reviews sounds like I am not the only unhappy customer.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

LG has the worst Dish Washer and the customer services are horrible. This isnt well built and smells bad after 6 months. Dish wont stand and will keep breaking as it falls apart. The model LDF7774st, I bought this on 07/04/2014, and it start making metal grinding noises. So I called LG before 1 year warranty is over, and they told me it is normal. I tried to call few more times but they kept saying the same thing. They dragged it and dragged and my warranty is over. Now the LG dish washer I bought it for 700, is completely not working and show AE error sign. I called LG and they are trying to get me in to buy 1 year additional warranty for 400 bucks or 60 day warranty for 300 while they are telling me it will cost me 500+ dollars to fix it. I said ** you and hung up on them. I am so angry at them. DONT BUY LG!!! IT WILL BE YOUR WORST NIGHTMARE.

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

Compressor and board both went out after 20 months, has the linear compressor, looks like a beautiful fridge but what a pile of garbage spent 3000. On it, weve had the ice maker replaced 3 times, luckily I bought the extended warranty or Id be out a lot of money. I wont be buying LG in the future ever again. Oh and customer service at Lowes was a joke. Told them Id never buy anything from them in the future, took over three weeks of runaround to get fixed, didnt care we dont have a fridge. Were a family of five. I dont recommend buying anything LG.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

I purchased washer/dryer combo from LG in February 2018. Upon delivery, I left plastic covering on to protect machine, as I have a habit of doing this. Two months later, I removed cover and noticed numerous scratches all over cover of dryer. Calls were made to Best Buy in Levittown, as well as LG directly, over a period of months. I was informed these are cosmetic issues and not covered under warranty. I just want to reiterate the machine was delivered in that condition and not because of my use of machine. As a result, I did not get a satisfactory solution to my problem. Please note I have never given a bad review on any matter. This time, LG deserves this review. This review goes out to Best Buy in Levittown, as well, as the manager I spoke with was very rude and no help at all. I hope this helps anyone looking to purchase appliances.

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

My front loading washer leaks from the front. Since it is still under the 1 year warranty they sent a technician out, who told me that I have to clean the door of the washer after each use (which I do). Then, they charged me $110 for the visit because it was not a mechanical problem. They never told me that I would be charged for the visit until after the visit.

I purchased an LG WT5001CW top-load washer in March 2011. It now overfills the tub and will not agitate. It will spin out if you put on the spin cycle. It is one of the models with the smart diagnostics,” in which supposedly you can call LG and hold the phone near the machine and they can diagnose the problem with the machine. I called LG’s number for the smart diagnostics service and was asked what error code was displayed. When I told them that no codes were shown, they said they could not run the smart diagnostics program. Apparently, this feature is another of LGs false advertising ploys. They then gave me the name of the repair service in my city. I called this company and was told that they do not service any LG products. I have a relative who has operated an appliance repair business for over 30 years and he told me he will not touch LG products. I have not been happy with the machine since it was new. It runs the motor more than 50% longer than the old non-energy efficient machine it replaced. It may save a little water as at times the clothes have dry spots where they were never in the water. However, water is cheap in my city, but electricity is not cheap. So this machine overall costs more to run than the old machine. I sure wish I had found this site before purchasing this product. I will not buy LG again, that is for certain.

Ice maker dumps water that freezes in and on ice bin. Ice dump door does not close so air gets in freezer and forms ice in freezer. Switches from cube to crushed ice on its own. Drawer slides broken. 3 repairs and still not fixed. If this is what you get with LG I wont be back and I will tell everyone to stay away from LG.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

It is a front loader that is energy efficient. It was a reasonable price at the time compared to other washers available. I am not a fan of the upcharge for a color so we ended up with white. I also am not a huge fan of the way the water lines need to be cleaned out. If you dont leave the door wide open, it gets a funky moldy smell. I want it to be within my price range and large enough to do my familys laundry. I prefer name brands with reputations for quality and longevity. Regular repairs would make me flip. The washers are expensive enough as is that I dont need to be spending MORE money to fix it.

I purchased a top load wave balance from Home Depot in November 2001 and waited for delivery until January 2002. Within two years of delivery, I noticed that the bleach dispenser had started to corrode around the plastic cup. The dispenser has now corroded to the point that it is laying on the wall of the agitator and dropping rust into the loads of clothes that I wash. I contacted LG headquarters and was told that since my warranty had expired I needed to contact a repair person at my own expense for repair. No explanation was given as to why the dispenser would corrode and start to drop.I previously had a Maytag washer that lasted 20 years with only minor repairs at the end. I am very disgusted with LGs customer satisfaction policy and Ive bought my first and last LG product. I guess in the 21st century customer service does not matter to big corporations. They just want your money and once they could care less. Ive got many single women friends and I will definitely discourage them from buying anything from LG.

WT1101C - I bought this LG top loading washer two years ago. It was great. It replaced a front loading washer that had always been a pain. I love the amount of water it used and how efficient it was. It is so big, it will wash my king size duvet cover. Now, not only is the washer constantly off balance, it will actually fill the washer almost to the top to wash clothes. Today, it spent four hours washing my sheets. As it is off balance, I constantly have to check it and at this point, restart it, to spin only in order for it to finish the wash. Even better, I can find only one repair company who will come out and they want $250 to look at it. So much for customer service. I thought it was bad to replace my last washer after 7 years. This is ridiculous. I would not recommend this washer at any price.

I purchased a large LG French Door Refrigerator, with a 5 year warranty, in 2016. It worked fine until 2019, when the compressor failed and needed replacement. LG replaced the compressor, but the refrigerator broke down again the next month. It broke down 2 additional times to-date. During this time, my refrigerator (model LMX530776S) and approx. 50 other models, were identified as DEFECTIVE and covered by a Class Action Suit. At this point, I requested that LG replace my refrigerator. As stated above, the Customer Service Dept. became totally curt and unhelpful. They lied to me about the status of my claim and repeatedly declined to connect me to a manager. Once I received an email from the Problem Solution Dept., that I was later informed didn’t exist! LG dragged this out until my warranty expired and never fixed my fridge. I will NEVER Buy Another LG Product Again.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!