We purchased an LG top-load washing machine last year and it is by far the absolute worst washing machine I have ever owned. Almost EVERY single load, since the day it was delivered, becomes unbalanced and will not finish washing. Even after re-adjusting the items in the washer multiple times. It often takes an entire day to wash one load. Serious waste of water and electricity. From the other reviews I see it would also be a waste of money to attempt repairing this problem. Looks like I need to buy another washing machine. Epic fail LG!

Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on. Also, were very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LGs knobs are too large for the standard protectors. Its like LG aims to get a good laugh at peoples houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

On 3/5/16 while cooking a potato in my microwave, the unit started on fire. The microwave shut off and I needed to wait for the fire to burn out before opening the door. It was obvious the unit was irreparable. I contacted LG Customer Service in 3/7/16. At first, they tried to tell me I was to blame. Misuse of an appliance because I placed the potato on a paper towel. The manual states a paper towel, paper napkin, paper plate are ALL acceptable. The CSR refused to believe me until she read it herself. Finally, she agreed I was NOT at fault and told me someone would be in touch with me within the next 10 business days. I uploaded photos of the damage as requested. 10 days later a rep from LG Property and Liability contacted me. Please upload more photos, which I did. Was there any other damage? No. Any loss of life due to the fire? No. Okay, well theres nothing I can do. Youll have to go back to Customer Service. Now Im back to where I started again facing questions about misuse because of the paper towel. I was advised I would need to pay for an LG technician to come to my house to determine if it was repairable or a total loss. I didnt think I should be expected to pay for the technician since I already knew its a total loss and the photos support that. I asked for a manager. Theresa got on the line and told me the same thing except she said I would need the microwave receipt to show the technician. I explained this microwave along with a refrigerator and stove were purchased by the former homeowner just prior to my purchasing the home 3 years ago, so I did not have the receipt. Well, there is NOTHING I can do for you. Youre not the original owner. So after their appliance starts a fire, and 3 weeks of answering their questions, uploading photos, waiting for their assistance, I was advised Im on my own. They will do nothing for me.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a proper paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

April 1, 2016 I purchased an LG French Door Refrigerator from Topline Appliance with 5 yr extended warranty from New Leaf Svc Contractors. Within the first 2 yrs, the compressor died and we lost all our food. The Warranty co only replaced up to $200 for our food loss. The compressor was replaced and the refrigerator worked fine for a while. In Jan 2021 the display stopped working on the door panel. Contacted LG and together we got it working. On 2/19/21 the ice maker stopped working. After multiple attempts to troubleshoot via the manual, and with LG representative, I contacted Topline, they put me in touch with the warranty co for repair. I finally heard back from them on 2/25/21. The repairman, ED came out on 3/3/21 didnt have the right parts to fix it, so order multiple parts to be delivered. He came back a 2nd time on 3/11/21 and replaced the computer board along with other parts and it still didnt fix the ice maker. He put in a request for a replacement door or replacement refrigerator. I was told the door was on back order and should be delivered by 4/4/21. Never heard from anyone and the door never came. On 4/12/21 I called New Leaf because the display stopped working. Several troubleshooting attempts failed. On 4/27/21 Jordy at New Leaf stated it door could take up to 12 wks and that it would take care of the issue with the display as well. He told me he would contact LG & call me back, never got a response back. Multiple attempts to contact New Leaf (Jordy) & LG regarding the status of the door were ignored again. 5/7/21 after multiple holds, I finally spoke to Jessica, supervisor with New Leaf. She told me her hands are tied because the door cant be outsourced & has to be specially made by LG directly. She put me on hold while she contacted LG to get further information regarding the status of the door. After many inconsistencies with LG, she said she would look into it further and get back to me. Here it is 5/17/21 and still no word from LG or New Leaf. I blame LG & New Leaf for poor customer service as well as a product that does not live up to its supposed 20 yr life span or price tag of $2500. If I dont get a response from them or receive the door by 6/3/21, My next step will be the media & my attorney. I DO NOT recommend LG French Door Refrigerator! I do however, love the black stainless, and the large capacity it holds.

We bought the LG Steam Washer and the Steam Dryer, with pedestals in December of 2008 from Best Buy for more than $2,600. Were a retired couple, doing a maximum of 3 loads (not large) a week. 5 years later, the washer makes a horrendous noise on the spin cycle @ medium speed or higher. Some of the dryer cycles dont run as long as theyre supposed to (and the clothes are still damp). I called LG and they gave me the name of a certified LG repairman in our area, who told us that we needed a new rod and bearings for a total of more than $600. He said we were lucky it lasted this long!!! I called LG back to seek some other recourse, and a customer service person who could barely speak English said there was nothing they could do for me. I sure wish Id read the comments on this website BEFORE purchasing an LG. I will never buy another LG product.

Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

LG refrigerators with the NEW Linear Compressor are garbage. All new LG refrigerators have this compressor. They either seize or they leak the refrigerant. They fail after three years and so do the replacement compressors. Buyer beware.

Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!

Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

This is a terrible washer. At every level it fails - light load, heavy load. When the washer reaches the spin cycle, a UE (unbalanced load error) is nearly inevitable. The washer repeatedly attempts to adjust then it resets the time and refills the tub. Manually adjusting the clothes makes no difference. Its very frustrating. I will be purchasing a GE or Kenmore later this week.

The expensive refrigerator with French doors, we have had at least 5 repair calls, the ice/water dispenser leaked and the double doors at the freezer froze up and couldnt open doors. The company has not replaced the unit, they did replace the doors and they didnt work also. The repairman said nothing more he could do. They are ducking me, putting me on hold for almost an hour each time I call. I will never buy another LG product.

We purchased an LG model lvc22520sw/01 in 2010. We loved the fridge up till about 1 year ago when it would start beeping in the middle of the night, day ... whenever. It drives us nuts. We are a 2-adult household and never leave the door open. Why wont LG address this problem? Our warranty expired and that was when the beeping started. The grill and back are clean; the floor is clean underneath. I just replaced the water filter and it still beeps. Does LG really care about the consumer? Fix this!

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

Bought an LG top load washer because it was supposed to be the greatest thing ever. Constantly twists clothes, gets off balance and shuts down, and all of my light colored laundry is ruined because the piece of crap doesnt get clothes clean. Cant believe a company would release a machine like this.

My LG side by side refrigerator freezer stopped working 8/5/21. Was purchased in 2015. Called customer service and was provided authorized servicemen, (3). Called and neither were able to assist. One was out of business. Upon speaking again, customer service explained authorization process (1-3) weeks. Not acceptable I told her. I had a tech to come out and it was the linear compressor. Talked with customer service again 8/6/21. Informed her all my food was about spoil. Working between neighbors and coolers to salvage some. I explained process needed to speed up and I had already researched the LG lawsuit its linear compressors. She finally gave me an extended warranty and referred me to A&E Factory Svcs. Upon researching this company it has a 1 star rating (not good). I plan to reach out to BBB and Attorney General. The part is $400, and labor is $600. She assured me with the extended warranty all would be covered. We will wait to see this. Look to hear from me soon. Jacqueline

In 2012 we purchased an LG French Door refrigerator - the most expensive fridge weve ever had - to update our kitchen appliances. In 2013, the freezer section malfunctioned, food defrosted. Since we had the extended warranty, the freezer problem was repaired, but we still had the loss of food. Several months later, we discovered the food in the refrigerator section was freezing. After trying to adjust the temp according to the manual, we called the warranty insurance & since we have the gadget that is supposed to diagnose the problem, allow parts to come with the service person, had this done. Of course he had to order parts. White refrigerator, a black gasket arrived. More parts ordered. Weeks later, same problem. 2nd technician said 1st repair was not done properly, so more parts. More food loss each time. In March 2014, same problem with food freezing in fridge section. We have been waiting 3 weeks for proper parts (again, wrong color gasket seal sent - so another wait). Also yellow discolorations all over the white door, and neither LG nor the warranty insurance will cover this, as its considered cosmetic. So our nearly $3000 refrigerator is the worst appliance weve ever owned. Have complained to LG, nothing resolved. Can you say LEMON? Needless to say, when warranty coverage is over, appliance will be replaced and NOT with an LG!

Purchased the Refrigerator in October-2016 after we flooded. The refrigerator stayed in its box that it was delivered in until December 2016 when it was installed. In April-2019 the refrigerator quit cooling and we lost all of the food that was in the refrigerator. We called and reported it to the company and made an appointment for someone to come and look at it. No one showed up for the day we set the appointment in which my wife stayed home the entire day waiting on.We called that evening or the next day and was told it would be the next week before someone came out because the part wasn’t in. The question at that time was what part was ordered because no one had been out yet to see what was wrong with it. Someone did show up the next week and changed the compressor out. Since then the refrigerator makes a loud noise when the compressor kicks on. We have called back about the noise and someone came back and looked at it and thought he fixed it. It still makes the loud noise and we have called again but no one has come out to look at it again.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they cant do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty its not worth it. Buy a different companys product. Thanks.

Many LG Models with the Linear Compressor have failed and settlement to a Class-Action Lawsuit has been reached. But, any compensation will pale to the hassle and cost of your refrigerator failure. Here is my experience: 11/17/20 - My LG refrigerator stopped cooling. It is 3 years old and still under warranty. 11/19/20 - contacted LG and requested service under the warranty. LG contacted a service company and set an appointment for Monday 11/23/20. 11/20/20 - The service company called to inform that the service technician would not come until Tuesday - 11/24/20. 11/24/20 - Tech failed to come within prescribed time, and no courtesy call from the service company. I called the service company and was told they will try to find out where the tech is and call me back with info. By 8:00p that night, no call was returned. Called service co and left message to call me back. 11/25/20 - No call from service co by 1030 am, so called LG again to request service. LG re-contacted same Service provider, and stated that I would get a call to set up appointment that night. LG made Complaint #: ** 11/25 at 2:00pm - Still no call from provider. Called provider again and was told tech would arrive between 5:00p to 8:00p.11/25 at 6:00pm - Service provider called to inform that tech was cancelling again. They could reschedule for another time after Thanksgiving. Told service provider that I will recontact LG, as the service provider was not reliable and confidence to have the company on home site was gone. 11/27/20 - Contacted LG to request service from another provider. Was told it will take an additional 3-5 days to send my request to Field Services before I can get another schedule. Informed that this run-around has gone on too long - Thanksgiving food (hundreds of $$$) are spoiling. Requested LG to replace refrigerator now. LG stated that would not do so until they get a Technician out to look at it - yet as of now that isnt even on the schedule. As of now I own a $5000 bread box.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

LGs customer service department is by far the worst company I have ever encountered. They have had repair company come to my house 3 times, not able to fix the problem. Had told me no part order was placed, the repair guy gave me invoice numbers for the parts order. The countless phone call to LG were a joke. Last one they tried tell me the the repair was cancelled, right after the repair company left my house. Tried the dryer and call them to tell them it still was not working. Asking for a supervisor and being disconnected twice, he told me the service provider was a third party. LG was the ones who set up the repair in the first place. I ruined over $400.00 worth of clothing, because LG told me to use time dry. Was not a good idea! I asked for a replacement and LG refused to condemn the dryer. I was put off, lied to, and had been given a run around by LG And had enough. I call Home depot. On the first call told me that they would make good on not only the dryer but the washer being that they were a set. Thank you Home Depot!!!!

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

I bought an LG washing machine and ever since we had it, we have had nothing but problems with it. We had it repaired three times and it is still not right. It got so bad that we have bought another washing machine for a spare, not lg. While we wait for it to be repaired, even with know-how insurance we still cant get no satisfaction. Their logo ‘lifes good’ does not live up to their name.

The 10 year warranty that covers the compressor is not worth the paper it is printed on. My fridge is running hot to get it fixed under warranty I have to pay $250.00 for labor. The only thing covered is the part. I asked how long will it take to change the compressor, 2 to 3 hours Im told. At what cost per hour, cant tell me that. I asked if they could come out if it is the compressor can they leave it and I will have it installed, told no. I asked if I could find my own certificated LG technician told no they will not supply the compressor. So the only option is pay the $250 or risk having someone charge me double because LG cant tell me how much it will cost per hour for a tec. Also have an LG dishwasher not working, both appliances less than 6 years old. Either have a warranty or dont because this so called one is not worth it. I will never buy LG again.

Its a fridge, it had the basic features I needed. I bought it because I trust the brand and needed an affordable fridge. As long as it was a reputable brand with the basic functions of a fridge, I was sold. It was the cheapest high quality fridge I could find. It did everything I needed it to do. Yes, it met my expectations. Actually exceeded my expectations. LG is a well known reputable brand. Its a great fridge.

My LG refrigerator (Model: LFX25971ST) is not cooling. I bought an LG stainless steel fridge about three years ago. Last night, water started leaking from the ice maker on the door. Later, I found out that the water was leaking because the fridge was no longer cooling the upper part, nor freezing the freezer compartment.I called LG Customer Service to complain, but all I received was Im sorry. When I asked to speak to a supervisor, I was put on hold for over 15 minutes. The supervisor said that he would look into approving reimbursement for parts, but not for labor (no promises). I now have to wait until Monday (now Saturday) to get a reply. If I went to an authorized repairman prior to receiving a reply, then they will not cover anything. So, do I wait three days for a possible partial covered repair (and not have a fridge) or do I call a repairman today? By the way, this is the second major repair to my fridge in the last few months. The first came when the water line (on the fridge, not the connection to the house) cracked and leaked behind the fridge, causing considerable damage to my floor and the ceiling in the basement. My insurance company was involved and asked for the cracked tube after I had it replaced. They said that they would consider legal actions to recover the insurance claim.

I bought an LG dryer 4 years ago and have already had it repaired twice. Only once was it under warranty. Now, my dryer was making large clunky sounds as it turned. I called the repair company that was used under the warranty and they came out to look at it. They found the drum to be cracked at the weld. I looked that up on the internet and found several other complaints for the same problem. Well, I immediately called customer service and talked with them. The gentleman I talked to said that he would email me the paperwork so that I could make a claim. Well, the email came in without a claim number which I needed to attach the pictures and original purchase receipt. Well, the email came without a claim number. I emailed them back and was told I needed to call customer service. Two days later, I get a phone call telling me that they wouldn’t cover the cost of a new drum because I already had it replaced. Mind you, this was two weeks after the initial call. Well, needless to say, they refused to reimburse me because I didn’t want to wait for them to send one of their repair people out to look at it so they could charge me another $80.00 just to look at it on top of the $50.00 already paid to another company to find the problem. For supposed to be top-of-the-line appliances, they are nothing but problems. I would not recommend buying any LG appliances whatsoever.

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldnt start when the Start/Pause button was depressed. We didnt think much of it being that it was a rare occurrence. Less than a month after the extended warranty expired, the unit really started having major issues with this. Wed press the Start/Pause button, but the unit wouldnt begin the dry cycle. It would instead hum loudly and you could tell something was getting hot internally. I contacted the customer service department, asking if they would cover the repair because of the history with the unit. They flat out refused. Now this problem happens frequently and the only way to get the dryer going is to open the door, depress the Start/Pause button and the button just inside the door at the same time while manually rotating the drum to give it a jump start. Once the drum is rotating, we have to quickly shut the door hoping nothing gets caught in it in the process. If it does, we have to try it again. Occasionally it starts to go but then falters. If we press the Start/Pause button again, it may or may not go. We have been able to deal with it like this for the past 2-3 years. We did bring in a separate repairman to see if he could fix it, but he couldnt cipher what the problem was and ultimately gave up (after giving us his bill, of course). I guess one of the last straws with my dealings with LG was when they started sending us emails after refusing to cover the repair. The emails referred to my wife and I as valued customers. I told them in no uncertain terms that if we truly were valued customers, theyd repair the dryer at no charge to us.Because of the extremely poor customer service we received, I will never ever own another product made by this company. I dont care what the reviews are and I dont care how good the price is. Never again will an LG product cross my threshold.

LG Microwave Oven Model LRM1260SW. I purchased it in 2009 at Best Buy for $200.00. At the time, this was considered to be a high-end price for a table top microwave oven. We noticed that the turntable was sticking. My son looked at the rotating ring that supports the glass turntable and noticed that there were pieces of plastic flashing that had not been cut away after the part came out of the injection molding machine. So we cut the flashing off and the turntable worked fine. Then a month later, the light bulb burnt out. We havent yet replaced it because we dont yet have the right tool to open that part of the oven wall to get at the bulb. Then we noticed a burning smell that occurred sometimes when we used the oven. It smelled like plastic burning. Then we realized that the turntable was again not working. Were not sure when it stopped because the light is not working. My son finally got a day off and turned the oven over to open it up. There was a section of the bottom panel that was proliferated so it could be pried off. My son removed the section and it revealed a burn out synchronous motor that turns the turntable. The gear that was made of plastic was literally melted, (thus the burnt plastic smell).We will replace the motor for $25.00 and the light bulb for $8.00 and try to use it as a back-up appliance. But the easily removable panel on the bottom of the oven indicates that they expected this motor to need replacement, (planned obsolescence). I bought this oven to replace a perfectly good running Sanyo oven only because the Sanyo was 24 years old. I will contact Sanyo and determine what their best oven is and buy that. No more LG anything for me.

At less than 2 year of age my LG top-load washer malfunctioned and flooded my house. According to the washer repairman their assembly was such that the washer pressure sensor hose was wrapped around an arm and the vibration caused it to come loose, resulting in the washers inability to sense the water level - so it just kept filling. Not only did LG not stand behind my nearly new washer, this machine is pure junk. I know to watch and check that hose frequently although I can say its never had another issue with the assembly correction. Problem is it just doesnt clean. The water level varies such between loads that I always stand there to make sure enough water flows in to actual get all the items wet. I realize one of the so-called features is less water usage....but seriously if they dont get wet, its hard to clean. I noticed my whites and bright colors look dingy after a few washes, so I started watch closely - this is how I discovered the water issue. I now wash my clothes 2-3 times to get them clean enough...thats sad. I HATE this LG and will never purchase another of their products.

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

We bought an LG refrigerator in March of 2017. Its a door in door. The problem we are having is with the doors. The door in door isnt closing and sealing properly. Weve had 5 service repair guys out that we couldnt really speak English and they continue to tell us the door is closing properly which it isnt. When we open and close the other door it ends up pushing the other door open and then that door doesnt close by itself. LG wont give you the time of day. All we would really like is for them to replace this unit and move on. But they dont want any part of it. You spend $2500 to $3000 on a unit you expect to work properly and they could really care less. I would not recommend LG products to anyone.

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

I contacted customer service about my freezer dying, they told me that the earliest it could send a technician was 3 days. Ok they’re busy I can accept that. Oh but nobody shows up to repair my freezer after my wife took a vacation day so she could be home when he showed up. I returned a call back to customer support and the gentleman said to hold on he was going to call the technician. Then he comes back and tells me that he can’t get in contact with the technician but here is his number you can call them. After calling for the last 4 days still nobody to repair freezer! But oh does it get better because this morning now the refrigerator part is not cold. So again I contact customer support and the guy tells me he can’t get in contact with the technician. We have tried all week long what makes you think you could contact them today. Then customer support told me that he is going to change repair technicians and the earliest they could come out to repair would be 2 weeks. I said I can’t go 2 weeks without a refrigerator, could they reimburse me with another refrigerator. The answer is no we can’t do that till the technician says it’s un-repairable. So okay geniuses what do you do for 2 weeks with medication that needs to stay cold and not being able to afford eating out every day for 2 weeks. DO NOT, I REPEAT, DO NOT AND ONE MORE TIME DO NOT BUY ANYTHING FROM LG BECAUSE YOU CANNOT GET IT REPAIRED!!

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

Our LG washing machine exploded and imploded in less than three years. The outside walls of the machine are bent out and the inside components fell to the bottom of the machine. The machine moved 1-2 feet away from the wall and could have hurt our dog and gone through the opposite wall if we were not home. We are on our third case type number to track this situation. The number does not work to upload the sales slip for the third time in their system.Today was my fifth call to LG and I was on hold for 14 minutes to try to resolve the systems issue and have finally given up. LG made us have a service call to have the situation assessed and did not pay for the service. LG was told that there was no way the machine could be fixed and wed sent pictures to prevent the service call. The service person called LG and told them that hes never seen such damage to an LG machine. We are now determining the best approach to resolve this issue particularly with the safety concern. We are also getting rid of LG dryer due to our concerns.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

I bought this 2 years ago and had problems from the first load. The bottom slide out rack CONSTANTLY goes off track and can take 5-6 times to get it back on. Not an easy task when you are bent over and it is full. Dishes are always spotty, have tried every cycle and lots of different detergents and rinses. Everything is spotty and has a slippery feel to it. I end up using the rinse cycle only after doing a load and then they dont dry. More times than not I just hand wash the dishes. QUICKER, MUCH MORE ENERGY EFFICIENT AND DONE RIGHT. DO NOT BUY THIS CRAP.

My LG dryer is a standard front loader no frills dryer that was relatively inexpensive when purchased over 3 years ago. The appearance rating was simply because it is pretty basic BUT for the money this dryer EXCEEDS expectations when it comes to reliability, performance, and value hence the superior rating in those areas. When it comes to dryers Bells & Whistles DO NOT improve performance, reliability, and definitely not value. My LG washer and dryer were purchased over 3 years ago as a brand new set from HHGregg in my area. I was told by the salesperson all the reasons I should upgrade and CHOSE not to. I have NEVER had an issue with the reliability of either. They work just as well if NOT BETTER than their counterparts that were 3x their cost.

We noticed water in the tray (leaking from bottom of the washer) in the very first week. Tech call within a week! Not a happy start. Water leaked few months later. Now we see water leak almost every wash. Technician came out and confirmed no leak after running few wash cycles. Fingers crossed... We had to call the technician once for a different issue also. I never had such issues in my previous washer (front load -- not LG) which we used for about 10 years. Also I have a feeling that this machine is using lot more water than my previous one and wash cycles are longer.

We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesnt drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldnt drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a lemon warranty but despite calling a service man NUMEROUS times our lemon is still being squeezed! Dont know if the warranty issue is with Sears or LG.

I am having the same problem everyone else is having with their refrigerator. It broke down nearly three weeks ago. I do have a warranty which pays for parts but not repair, however all my food was bad and needed to be thrown away. Had a service man, who was very nice and helpful, who stayed for hours trying to figure out what was wrong. Finally after coming back many times he realized it might be the compressor. Had to order it thru LG which came 5 days later. Now realize I have no refrigerator at this time that works. Couldnt they send it over night delivery? Okay, now service man puts the new compressor in and the next day it worked!! Started getting ice, went to the store to buy food and spent $200. Very happy until today one day later, I wanted to defrost my London broil, which happened to be defrosted already because my refrigerator was broken again. I knew something was up when I had a smell in my kitchen. If there will be a suit against LG I would love to be a part of it. This refrigerator was a lot of money and Im sure everyone else feels this way too! I will never buy an LG product again!!!

We purchased a new LG french door refrigerator from Spencers in January, 2015. The 2 year full warranty was purchased at that time. The refrigerator compressor broke in May, 2018. The compressor was warranted but NOT the LABOR ($600). After researching, found there are tons of LG compressors going bad. LG should stand up and warranty their bad products when they know there is a problem. There is only 2 of us using this appliance and should not have happened. $2,500+ and this is what we get. I will never purchase another LG product!!!

I decided to try LG because it was on sale at menards and I bought it. I was looking to upgrade to a different refrigerator from the original side-by-side that I owned. The only thing that I have not liked about this refrigerator is that the cover on the ice machine has broken. Theres a couple screws to the latch on it and they have broken off. Other than that, I like the fact that it has an ice maker and it also has the water dispenser. I like that it has the freezer door on the bottom. It has the open wide space on the top for the refrigerator.

On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator (LSFD2491ST) which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they havent been able to make it work once. Lately the technician whose name is Kevin but wont tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting. He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so.I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasnt been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG. I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that wont show up and the anxiety that it has produced. Out of patience and idea short of a lawsuit. Anyone with experience in this?

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

We recently purchased an LG Gas Range. It became apparent early on that there was a serious and significant manufacturing defect with the knobs which could pose a major safety threat to you and your family and home. Basically, if you even lightly brush up against the knobs, they may turn easily in the on position and either ignite a flame unexpectedly or emit gas also unexpectedly. We have had several near misses of people catching on fire and a few gas emissions which last over 30 minutes. I thought once I contacted LG they would immediately take action -- WRONG -- I am absolutely stunned at their response. They told me that they couldnt do anything about it and that I should buy child safety locks for the knobs. My previous gas stove was in the same location for 17 years and NEVER had this problem. We plan to take legal action since several other consumer have experienced the same problem. Shame on LG. They should be put out of business!

There is always a better one but the normal common person cannot afford it. Does a good job if you always use the proper detergents and the amount as required and do not overload. The drying cycles could be a bit longer.

Had my washer for just under four months. Extremely disappointed when it failed and leaked gallons of water on the floor. (Luckily, the washer is in my basement.) I contacted LG service at 10:00 a.m. on 1/6/15. The tech, Nate, showed up at 3:00 p.m. the same day. He ordered the part, water pump, which was delivered before 10:30 a.m. on 1/7/15. I called Nate to let him know that the part was in. He was at my house at 5:00 p.m., the same day as the part was delivered. I read all the reviews, including people waiting 6 weeks for a repair or replacement. I didnt hold much hope for having it fixed in a reasonable amount of time. My customer service and repair experience was, fortunately for me, great. Im not sure if I would recommend the washer as my old washer lasted 8 years with approximately 8 loads per week.

The stove sensors were broken from time received and never fully repaired. The oven overheats and the temperature is not accurate. The refrigerator’s water to ice maker cracked and flooded the kitchen. They dont make replacements because “they dont break”. The shelves are flimsy and cracks easily. The dishwasher’s motherboard fried after 1 year, and they refused any compensation.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

I have had 4 LG microwave ovens and always had the same problem with transformer overheating and smoke coming from unit which sets off the fire alarm. I think a recall should be done as I find this is a main fault which should have emergency recall before a fire is caused to homes.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

PSA: DO NOT buy an LG refrigerator. Both they, and the service company they contract with, A&E are absolutely horrible. Back story: I purchased an LG fridge 2.5 years ago to replace an aging one which was keeping food in the 56º range. The new fridge worked fine with the exception of the black satin stainless finish on it which had started peeling off. About a month ago I called to report that. They sent out a service tech who said it was a manufacturers defect and it was covered. They would replace the doors in approximately two weeks.About a week after that, the fridge quit working. I checked all the stuff a non technical person like myself knows to check: had the door been left open; was the air intake clogged. Nope and nope. I busted out the manual. They said to call LG if it was failing to cool so I got on the horn with their service. Shortly into the phone call, the customer service person says, touch the inside of the fridge, does it have any condensation on it? It did not. He told me it was the compressor and promptly scheduled a service call which was about a week out. So I threw out stuff which would perish soon, got freezer stuff to my friends and cleaned the fridge so that it would not get stanky sitting closed up without power.The tech shows up as scheduled, confirms it is the compressor and also the motherboard and orders parts. The parts arrive a few days later, they are the wrong parts. We are now a week and a half in. He blames it on LG (who knows if it was LG or A&E at this point) and says he is going to order the parts and they will be overnighted. Had this been the case they would have arrived on a Thursday, come the next Tuesday, there are still no parts, so we call again. Now the story is that they will be ordering the parts and they will be here tomorrow. LG ships the parts to the consumers home, and A&E will not schedule until the parts arrive so first you get to wait for the parts, then you get to wait for them to have availability in their schedule. The parts arrive, three days later they schedule the tech yet again.They call the day that the repair is to be scheduled and say that the tech called in that day and they will need to reschedule. At this point another friend gets on the horn and basically tells them, oh hell no! and they miraculously find someone from Cape Girardeau and send him up. The guy puts the parts in, says to leave the fridge for 24 hours before putting anything into it. This was yesterday. Wake up this morning and the fridge is yet again a balmy 65º.Call LG AGAIN .... and A&E is closed and wont be able to schedule anything until Monday. Which will then of course be another service call scheduled days out, another tech coming out saying, yes the fridge is not working, ordering additional parts, waiting for parts, waiting to schedule said parts to be told that the fridge cannot be repaired.The fridge is under manufacturers warranty. The failed compressor has a 10 year warranty. I have the extended 5 year store warranty. There are so many 1 ⭐️ reviews on the LG fridge and A&E with people who are having the exact same issues as I am with both companies on Consumer Affairs, this entire debacle is being repeated all over the place. We are now three weeks into this, the doors never did arrive, the fridge still doesnt work and we are waiting on service yet again. If I can save any of you the headache, I wanted to put this out there.

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

This dishwasher was the first LG appliance I ever purchased. I've had it for many years and it's still running great. It has wonderful features like "delicate" cycle (for China) and adjustable racks - both for height and for items you might have to put into them. Even the flatware basket is well designed.

I wish I read about LG Brand before I bought my Refrigerator. I bought the top of the line French Door Fridge. Cost me $3500 thinking it would last. NOPE. I have had only trouble since I bought it 6 years ago. I have had LG come in to fix at least 5 times (ice issue, cooling issue, light issue, etc.). Now it is the sealing issue. Doesnt freeze or stay cool anymore. I have called numerous places to fix it but they cant even fix it. No one can fix an LG product! I get it... its 6 years old but I am willing to pay for it but no one can fix it. I called LG so I can get some assistance but the operators doesnt speak English! They sound like they are just reading from a screen and they are repeating what they are saying. Whatever you do, DO NOT buy an LG product. They do not stand by their own product!

I bought an LG front loading washer about 5 years ago. I live alone and rarely use it. Nevertheless it leaked water onto my cork floor and ruined it. What poor quality!

We purchased our LG side-by-side refrigerator four years ago. From the start, we had problems with the ice maker auger freezing solid. We had the ice maker or some components of it replaced twice, under warranty, but not without several bumbled service visits - wrong parts, wrong initial diagnosis, etc. Now the freezer door seal has lost its suction. I see from todays research, this is not uncommon. We should have done more research, but we were desperate, since our old fridge had just died so we bought what was immediately available. Dont make the same mistake!

The compressor went out on this top end refrigerator (lglmxs 30776s/01, on sale for just under $2700 ) at 2 years and 2 months-the parts were under warranty. It took 6 weeks and 2 days to get it fixed, and many, many phone calls to LG! Their consumer service twice referred me to repair companies that could not come through (you had to use their referrals under warranty), and when they couldnt get the job done, you had to wait another 5 business days to let them respond, then you had to wait another few days for them to find a location of another repair shop. This was getting old so I got Home Depot (where I bought it)) involved to put pressure on them. Finally LG let me find my own repair shop and it was fixed! OVER 6 WEEKS LATER-a near $2700, 2 year old refrigerator, by the way the labor was $700. NEVER another LG product for me!!!

We got the fridge, due to its size and easy storage design. However, the compressor has been miserable to deal with. It failed about 36 Months in, and the warranty had us paying $250 in labor. Fast forward 18 months later, and its failed again... I cant wait to get rid of this. Its been the worst appliance weve ever owned.

The ice maker is inside the freezer door and the bin is very small. It doesnt make enough ice for my husband and me. It also shuts off. A small dribble of ice has to be chopped off the front to get it started again. Very disappointed in this aspect. Also only two positions to adjust each shelf in the refrigerator part. Not very accommodating.

The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

My LG French Door refrigerator has broken down for the second time in the four years since purchase. The refrigerator was purchased in 2008. In 2010, the control panel failed. The cost to replace it was $400.00. Recently, the fridge developed a Freon leak. I contacted LG for a qualified repair person. The repair man told me that the fridge was indeed leaking Freon and it would cost $187.00 to determine where the leak was. He went on to say that if the leak was located in the bottom of the fridge, the repair cost would be between $300.00 to $500.00. If the leak was in the top part of the fridge, it would be unrepairable.LG, a Freon leak in a 4 year old fridge should not happen. Your company should replace this appliance. Im sure that you make quality products but my refrigerator is not one of them. Surely, you do not expect your customers to pay repair cost that total the purchase price for an appliance that is only 4 years old.

Within the first 5 months the water pump went out. It then happened again a few months later. Nine months later the agitator has quit. The earliest a “certified LG technician” can come is almost a week out. I am a working mom with 4 children. I have to now take all of my laundry to a laundromat to wash until mine is fixed again. All while I have paid for something I cannot even use. I will never purchase LG products again.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

We are having an ongoing issue with our washing machine and LG will not resolve. Will never purchase a LG product ever again.

Bought a LG washing machine in December of 2011. In October of 2014 it just died with no warning. It cost $336.31 to fix. I tried to get help from LG with the cost of the repair and they either hang up on you or keep you on hold so long that the call gets lost. Even when you give them the information they ask for, they are still unwilling to help you with the cost of fixing it. They really act like they do not care about the financial burden in the consumer. The main board had to be replaced after less than 3 years. The serial # is 110kwhxax921 and the model # is WT4801CWABW(0). I will never purchase anything LG again.

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

Purchased our LG microwave about 10 months ago to replace a GE dinosaur. The LG is sleek looking, powerful, loaded with easy features and most importantly, quiet and the alert when its ready is almost pleasant.

We bought a LG washer in 2009 and thank goodness we purchased the extended warranty. We have had so many problems and it has required numerous expensive repairs. In the first year under LGs warranty we knew it was a lemon. After four years of replacing numerous parts it is deemed irreparable. Our service person from the warranty company called LG and gave us a number to hopefully replace it. After six weeks of working with them we were given two reference numbers and felt confident that the problem was being solved and they had our initial sales receipt. We found out we have been working with a call center in the Philippines from a LG representative in Alabama. When I asked why they have indicated to us things were progressing he said you are dealing with people in the Philippines and they are going to tell you want you want to hear.In the end, I was told our washer had gone for final review and we would be contacted in 10 to 12 business days about its possible replacement since it is irreparable. When I called to find out why I had not heard back, I was given the run around again. It was only when I insisted several times on talking corporate that I learned we would have to go through the extended warranty company which was not the information we received at first. So for over six weeks we believed LG was handling this professionally only to find we had been given the run around and dealing with people who really did not understand what they were doing. I am very concerned about this kind of professionalism and why we werent told after numerous calls and all the information they had that they were not going to replace our washer. So if you have problems beware that even though you feel reassured the problem is being dealt with, it might not be. So why did they lead us on for five weeks and numerous phone calls? They could have told us initially we were on the wrong path.

I bought an LG front loading washing machine in October 2011. I also bought an LG bottom freezer french doors refrigerator in October 2011, while doing a house renovation. Refrigerator Model is LFC20760SW. When washing machine broke in June I was told it was not worth fixing. In Feb I came home from vacation and the food in refrigerator was spoiled. The lights dont even work. I checked breaker. The vacuum works in the electrical receptacle so it not the power. Also at least 4 of the plastic pieces have broken off. Both sides of the slider in the deep freezer broke. The door storage broke. Some other pieces have broken off. I will never buy an LG again. Cant get a LG repair person either. Sears is coming over maybe.

I purchased a double door with bottom freezer, an LG refrigerator model LFD22860. One year after purchase, the cover on the electronic control started to melt (was covered under warranty). Two years later, the right side door seal ripped, and I called the warranty service line. I was told it’s the first time they hear of this problem, and that my warranty was over anyway. I had it fixed by a local repair company at $189.71 for a seal. Immediately within 24 hours, the door was rubbing with other side and started to get damaged. I called the service company to verify if it’s an alignment issue, but the doors are fixed on dowel pins and cannot be aligned! The only thing we could do is to put Vaseline to the doors often (RIDICULOUS). Anyway, even with Vaseline both sides, it ripped within a few months (I wasn’t about to pay $400 for seals!). It doesnt end here. Upon closer inspection, we noticed approximately ten cracks everywhere inside the fridge. This absolutely DISGUSTED me. We paid $2200 for this pile of junk, thinking it would last us for some time. Im fed up of big name companies getting away with cheap products sold in todays market. All they could tell me was that my warranty was over and that they cant do anything about it. Since then, I have never bought another product from them, and never will including my family & friends.

My LG top loading washing machine (WT5101H) is 7 years old and it has never performed well, even after a recall fix. And now, the drum is sitting on the floor under the machine. I live south of Atlanta and there is only one service technician and he is over an hour away. Having one qualified service tech for the entire Atlanta area is absurd! My dishwasher broke down after 5 years - the heating element went out and started leaking water. The ice machine on the refrigerator has failed several times. I spent close to $5000 on these LG appliances and Im so disappointed. Never again.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

Housing around ice maker dispenser of a white refrigerator has turned yellow. LG says it is cosmetic and refuses to help. This product is less than 28 months old.

Our 4.5 yr old refrigerator sounded like a Dash 8 aircraft for a few days before 2 fans in it stopped working entirely. We just had a LG repairman come out after waiting 3 days and prepaying the special price of $199.00 plus GST only to be told that LG no longer carry the parts that we need for model LFX23965ST. He said that we will have to get a new appliance. We were in shock because the call center agent said that the fee would cover all costs of parts and labor. Who would ever dream that LG would no longer carry parts for an appliance that would not even be considered old by any reasonable person!!! Our appliance was purchased at Home Depot along with an electric stove and a dishwasher.

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we cant get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.We did video call with LG, they found no problem and said the hose must be clogged since no water was coming in. We said yes water is coming in, they said to clean the filters which required taking back off of washer but they wouldnt stay on the call to assist, I said water is coming in and seems odd that after 2 months the filters have to be cleaned and I am not comfortable doing this on my own, they said to stop repeating myself and hung up on me. They gave us 2 repair people in Seattle, 1 out of business, 1 never called back. I asked for repair services closer to East side because anyone further out wont drive to our location, they gave me 2 that are further away than first repair service. Retailer told us LG was supposed to call repair service not us.Now the retailer, who really has been super helpful is dealing with LG and is going to pay for an LG repair company closer to our location that is not on LG authorized list to go out to try to repair the machine. The retailer told me LG is extremely difficult to work with when issues occur with their products. Lesson learned. DONT BUY LG, I now have a shiny new 2 month old washing machine that does not work and neither the retailer or LG will take back. The good news... The dryer works fine. So far.

I like the double doors the clear glass. I love how its a smooth dark grey and that its quality and efficient. Saves me on the electric bill which is a big plus. It needs more space though. It should be bigger, more light and maybe try a see thru version of a it to attract more people and make kids say mommy get the clear fridge the is me personally but you know Im nobody. The look and quality it seemed like enough space which it was for a time but I like to eat. Its not too heavy and it doesnt make a loud noise. I used to have a loud ** fridge. Hated it. It wore out very easy too.

Brand new LG top freezer refrigerator was replaced twice. None of the freezers could maintain a zero or lower temp - sometimes getting up to as much as 15. LG told me theyd send someone out but since the problem is random, if it isnt above zero, they will charge me for the call. INSTEAD of researching what LG has done in the past to fix this problem and just doing that repair, they insist I have to wait until the fridge constantly fails. Which is may or may not. Meanwhile, I cant protect food from freezer burn and spoilage. I called LG. Was disconnected. Called again. was put on hold 15 minutes and was disconnected. Called again. Was told someone would call me back. No one did. Emailed asking what the fix was for this issue and was told to read the owners manual and that I had to call their 800 number to talk to a person. The email contained a link to a chat which told me I was not authorized to use. So I have a new refrigerator with a useless freezer and no help from LG. All they need to do is tell me how the problem has been fixed for others. Instead, they not only lost a customer, I will caution others not to deal with LG.

While we were away our LG refrigerator, LMXS30776D/02 model, compressor quit working. We lost all our food in freezer and refrigerator compartments. Our home and refrigerator has a horrific smell, I havent been able to neutralize. (Baking soda, vanilla, and coffee beans.) A technician came to our home a few days later and was not able to repair the refrigerator. Since LG knew it had an ongoing problem with the compressor, it was discontinued. Technician from LG had to order a universal compressor. Once the part is installed, he then needs to check for leaks since coils may be corroded. We have been buying ice everyday for our cooler and can only buy enough for for the day. Inconvenience. Sad we replaced all our appliances 3 years ago for LG. Poor reliability and service for an appliance costing $2800. I am very concerned about another failure in the universal compressor after reading the previous reviews. LG had a poor response and was not acting in good faith to loyal customers. This is a major investment for families, not to be taken lightly.

Ive had my LG Front Load washer for several years. It is horrible and always has been. My clothes smell and Ive tried every product to get rid of the smell. My white clothes are always dingy regardless of what I do. Now the bleach cup is always full of water after every load of clothes is washed. Upon washing another load, when the dispenser drawer is pulled out, the water in the bleach cup comes streaming out. I barely ever use bleach, so it cant be a rust problem. I will be glad when this horrible machine dies. Ill for sure get something else and not an LG product. My LG dishwasher isnt worth a hoot either. Never again will I purchase LG products.

Within months of buying our LG refrigerator, the fake stainless steel finish started coming off the handles. Now the handles looked worn and shabby. I called a repairman and had them replaced with new handles. These lasted just about a year, and then the fake stainless finish started coming off again. They look terrible ...scratchy, peeling, shabby ... just makes the refrigerator look awful. Same thing is happening to the outside covering on the door ice dispenser. Not only that, the ice maker will suddenly stop producing ice. Then we just have to wait until it decides to start working again. Sometimes its a few days ...other times a week or two. I hate this refrigerator and will not ever buy LG again. We are in the process of replacing this refrigerator. While looking around, I see LG still has not upgraded their handles to real stainless steel. (At least, they should offer an upgrade, or free replacements.) The handles cost almost $200 each with tax. You will be sad and embarrassed by how this looks in your kitchen within a few months.

I have had my LG refrigerator for a little over 5 years now. On Thursday my compressor went out for the second time. I called customer service and they stated it is under warranty, however they were also going to make an exception because the labor was not covered. Their next available appointment was 5/7/20. I get a call back a few hours later and I am told the next available appointment is actually until 5/18/20. It is currently 90 degrees where I live and since I am at risk have limited my grocery shopping to every 2-3 weeks. Lucky for me I had just gone grocery shopping. I ask LG, Will you pay for a rental fridge? (given its a known problem)….Nope. How about the roughly $200 in groceries I had just purchased....nope. How about sending anyone out sooner....We will call in 24-48 hours.Get a call and now I am being told my new appointment date is 5/19/20. Call back since it is ridiculous to wait 3 weeks to get a known problem fixed. Ask about reimbursement for me purchasing a new fridge….nope. Ask if I can get my grocery reimbursement if I buy a new fridge....nope. Then I am told I can call around to find someone and get all their information etc. and they MAY be able to authorize this company to fix my compressor. All I can say is WOW, really hoped my experience would have been not like I read in other reviews but I guess not. Here is to a waste of a fridge and a horrible customer service experience.

Bought the one Kelly Ripa advertised - should have known better - absolute pile of crap. The most expensive in the store at the time. Two years old and I am on the second control board. But that repair failed and after 9 weeks without a fridge I am now FURIOUS! I get back from a weekend away and find that now the freezer has failed and my floor is flooded and all my food ruined. The repair guy is on his way. But last time it took two months for the board to arrive. If it is anything else that needs replacing then that is another two months... absolutely PATHETIC PRODUCT AND PATHETIC BACK UP. As you can tell... I am extremely unhappy and frustrated about this disaster of a product. Yes, and it looks terrible also. The stainless steel is all marked with drips that will never come off.