LG WM2301HW Washing Machine has been nothing but problems. I started a load and smelled something burning. I found the washing machine not working ... its burning from within, black burning internally - arched inside on the wires - caught fire. LG does not want to recognize that there is a problem... This is a huge legality and liability for LG. No machine should catch on fire... LG needs to make it right. Could this model be a recall? I found a lot of bad reviews on this model.

I purchased a WM3500CW LG washer and matching dryer from Home Depot. They were delivered and installed on 5/16/19. When doing the first load of laundry, the washer leaked from the bottom onto my new tile floor. I contacted Home Depot and after a bit of haggling was able to get them to provide a replacement which will be delivered on 5/23. Based on this experience, I have significant concerns about the quality and durability of my new laundry equipment to the extent that I requested LG provide a warranty extension. This request was refused by LG. I will never buy an LG product again and will be sure to spread the word to friends and family that this is a brand to be avoided.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

I bought an LG front loading washer about 5 years ago. I live alone and rarely use it. Nevertheless it leaked water onto my cork floor and ruined it. What poor quality!

Purchased an LG refrigerator in 2013 model number LFX31925ST. Worse purchase we have ever made. Unit not cooling and freezer not freezing. Im going to make this short but calling LG to repair, this has been nothing short of a nightmare. I have had several LG techs come out. Replaced compressor. Weeks later computer board still not working - it has been over a month. Tech came out once again and gave the fridge a time of death. Dealing with LG was the worst experience. Rude customer service and supervisors that hung up on me. It has been almost a month of calling LG getting tossed around to different people and if you call back to speak to another supervisor on the same day they will NOT patch your call through. NEVER AGAIN.

I bought a LG Washer and Dryer from Home Depot, paid 4600.00. Had to have the dryer drum replaced. The rollers, they fell around the dryer. The washer has leaked so many times and ruined my floor and clothes. Door hinges are junk now. Not happy.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

One month after purchase dishwasher would stop 20 minutes into cycle and display power failure. Called Customer service and told a visit from repair would happen next day. Never arrived and phone call to service center never responded. Dishwasher would complete cycle after restarting 2-3 times and now will not operate beyond 20 min. PF

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

Update: LG arranged for service free of charge. The technician did a good job and its working as expected.

I purchased our LG smart washer dryer combo from Home Depot 14 months ago. For the first year it worked like a charm. Once it was paid off, the nightmare began. I have called the horrible customer service in the Philippines only to hear a repeated script. I have had my home warranty company come out twice. The only way for me to wash our clothes is to confuse our washer into thinking that the load is large. I put in 2 buckets of water on top of towels. I have ruined so many of my clothes in the twisted rope like fashion that I could cry. It takes me 1.5 hours to wash 2 pairs of jeans and a few shirts.The dryer is also Lousy Garbage. It over dries and shrinks our clothes, those that make it out alive from the washer never dry at all and are very wrinkled. And then there is the smell... The technicians say this is how they are suppose to work. There is no energy saving in taking all day to do a household of threes laundry. There is nothing smart about these machines... Be smart stay away...

LG Range LRE30453St/01 - Stove is 2-1/2 years old. Needed a Board, took 6 weeks, nationwide all facilities were out of stock. Then needed a heater element. The ACCESS panel for the heater element was never cut out on the stove, so this was very time consuming to cut myself. Customer service would not help me with any of these expenses and inconveniences. The wire on heater element runs way too close to back of stove and they are not insulated. How this passed UL I will never know. The product is poorly built, difficult to work on, and possibly dangerous. My formal complaint was issued with them, case # **. I was told I could not be helped by them in anyway whatsoever.

I love this dryer! I like the flexibility of entering in the temp and length of cycle or just pick a cycle pre-set. But it takes a while to see which pre-set cycle will work. For instance, drying sheets on normal cycle isnt going to work. I select bulky and it gets the job done. We have had this machine for about three years now and have had no problems at all.

We got an LGLMX25964ST/02 refrigerator 7.5 years ago. Last week water started leaking from the ice dispenser door. Two days after that my wife called to say that all the food in the freezer part had defrosted. When I got home I pulled the fridge away from the wall and checked the fan and compressor, they seemed to be running fine. I called LG and I was told the fridge is out of warranty and diagnostic would be $185 plus parts and labor! I am still trying to figure out what to do, fix the 7 year old one or buy a new one, from what Ive been reading its not going to be an LG. I have a 26 year old Amana refrigerator at my rental still going strong.

I have had many problems with the compressor and main board on my fridge within a span of three weeks. The technician came to service it multiple times, replacing the compressor twice, the refrigerant three times, and the mainboard twice. It broke for the third time yesterday and is not cooling again. Apart from the inconvenience of not having a fridge, Ive had to throw away groceries multiple times. Customer service wants to send the same technician out to replace all those parts a third time. I refused because there is no guarantee it will function properly for more than a week, bringing me more inconvenience with the holidays approaching. Customer service only offered me this solution and would not budge on my refusal to pay for the past labor. I will buy another fridge and never will recommend or consider an LG appliance again in the future.

We just got this machine in last Friday. After doing a few loads over the weekend, I was wondering if there was something wrong. The black control panel is very hard to read! It has gray lettering on a black background. I called LG to see if there was a backlight that wasnt working, and was told that there is no backlight. Seems to me that LG has mad a very basic design error with the panel. It should have white lettering, as do most other machines with this type of panel. I actually made myself a vinyl overlay with white lettering to make it more usable for myself. Something that LG needs to address ASAP!

Purchased LG top loader washing machine and this machine is TERRIBLE. Takes over ninety minutes to complete cycle if at all, error code UE every time no matter how its filled. Called for service but we refuse to pay for technician. If anyone is looking to replace your washing machine DO NOT I repeat DO NOT buy one of these. You will regret it.

LG refrigerator compressor out & Home Depot protection plan - I’ve only had my LG refrigerator model#LFXC24726D FOR ABOUT 20 MONTHS. I was not expecting this to happen so soon. Luckily I have the Home Depot protection plan so it shouldn’t cost me anything out of pocket. But their service tech only comes through my area once a week and of course that was yesterday. They’re supposed to be finding someone else but have 48 hours to respond to me. I’m afraid it will be a week before anyone even comes out. It’s just extremely inconvenient to not have a refrigerator when you have teen boys and a family to feed. I’m already nervous about this happening again due to previous reviews of these LG refrigerators. We’ll see what happens.

We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

My LG washer wt5001cw has got worse after two recall services. And LG cannot fix the problem and refused to recover it to the original state.

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

Ever since we purchased the machine (a birthday present that was supposed to make life easier) we have suffered from clothes that stink, even right out of the washer. We tried changing detergents. No good. We purchased cleaning solvents from the store and ran cleaning cycles, good for one wash. Then the stink is back. The company says to leave the door open and wipe the inside rubber gasket dry after each use. Leaving the door open is not really an option and it blocks the hallway. I read that there are multiple complaints concerning the rubber gasket and stink from LG, and their overall response is the same as what they told me. I am more than willing to group together and go after the company for these machines. What a hunk of junk.

I just saw a lot of my relatives and friends own an LG refrigerator so I decided I might as well get one too. Its more because its popular and my local store had one on sale that I found very appealing. I really enjoy how slick and modern the design appears. Modern design is what I can really appreciate especially since it saves energy. But I realized that it comes with a lot of technology features that I really enjoy and find tremendously helpful. Honestly there is nothing I donit like about this refrigerator, very cool and very efficient at what it does, its technology is top-notch with a touch screen and the ability to save power, theres no reason not to love it.

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

We purchased this LG TOP OF THE LINE 700.00 DISHWASHER IN 2015. I HAVE HAD NOTHING BUT PROBLEMS SINCE. When we purchased it. It was for a brand new home. We had to have a plumber come in and replace some of the pipes and lines to be able to accommodate this dishwasher. The dishwasher never gets the dishes clean EVER! Im constantly having to clean the dishwasher so the dishes get clean. I almost have to clean the dishes before they are stacked. The top sprayer arm keeps falling off during its normal cycle. The baskets never stay connected to each other. Not sure why... We decided to buy a really expensive nice dishwasher and it has been terrible. Then we had to remove the bottom piece in the dishwasher that siphons any debris out before it goes into the drain. The recommended tablets for the dishwasher get stuck in the cup and ends up having to be cleaned out of the cup and I have to re run the whole cycle again. And to top it off now the motor is dead and has to be replaced. Oh the wheels on the bottom of the rack keep falling off. Technician will be here next week when they can fit us in 100.00 just for the service call. I will never buy an LG ever again.

Our refrigerator with bottom freezer and french doors on top is very pretty. It has stainless steel covering, and Im still getting used to the difference between this one and the 27 year old one that died. Purchased it less than a month ago and already noticed a problem with the ice maker.

I purchased an LG French door refrigerator and an LG over the stove microwave a few years ago. I think 6 years ago. I had been very pleased until a year ago when the ice maker quit working and then shortly after the door handle on the microwave broke. Both parts can be purchased to repair, but seriously? They were not inexpensive appliances, yet they were not made to last longer than 5 years without having to buy replacement parts? Im sick and tired of stuff that doesnt last anymore. My mother used the same toaster for 50 years!!! Wheres the integrity and pride in a job well done? No, I wont purchase LG again.

The compressor on my 3 year old fridge stopped working early August. I called warranty and the found a service provider after 5 business days. 10 days later I call the service group for a time frame and they tell me LG cancelled the repair over a week ago because it is to expensive to fix and LG said they would inform me... I heard nothing from LG. I called LG, they said they would escalate the issue and I would hear back within 5 bus days. No call again (which is actually 9 days later due to a holiday weekend) and they say they will escalate the issue and I will hear back in 5 days. My fridge be has been broken a month and I do not have any service provider assigned, and no communication as to whats going on.

My 6-year-old refrigerator quit completely (most likely compressor). I called LG as parts are still under warranty. They gave me 3 places to call to schedule a repair. Two places stated they no longer accepted any service calls on LG repairs and one said she was so far out of my area she didnt know why they gave me their number. I called LG back and was told to see if I could find somebody. I called several places and got the same thing so I called LG back again. I was then told I would be placed with scheduling and somebody would call me in 3 to 5 business days. I asked was their list different or more current and was told his list was fine. I asked him to go unplug his refrigerator for the next 10 days and throw away $300.00 worth of food. He said there was no reason for me to get smart. This is unbelievable. LG doesnt know which of their service providers still honor their calls??? I am now shopping for a refrigerator after 3 days of doing without and no resolution in sight and considering an attorney. I have read far too many horror stories.

I have had this front load washer about 5 years. Have had to replace the drain pump and the water mixing valve already. We always leave the door open for a few hours after each wash to dry the front seal or we get the moldy smell. Its pretty bad when we forget that step. Now the display flashes all the way across the control panel and the washer will not start washing. The wife and I are a small family and generally wash only 3-4 loads a week, so the washer doesnt get a lot of use. Im ready to give up on this washer. Its not terrible but its not a good experience either. I paid nearly $1000 for this fine machine. Time to get rid of this POS.

Bought LG LMXC23746S/00 around 4 years ago. Quite expensive, over $3500. The sealed compressor broke. This is what the technician said, I wouldnt charge you $600 for the Freon if I know your fridge will get the same problem in 2 months. Another company wont even come out to service. This is what that company said: Sorry, I dont provide this service. I suggest calling LG if under 5 years. If older replace unit. LG is known for sealed system issues. We no longer work on LG sealed system because of their known issues. We cant warranty something that we know doesnt last. Actually, 2 years after we got this fridge, the plastic shelf start to crack and some part broke up like crackers. Well, so much for a 4 years old LG fridge. I recommend to stay away from LG refrigerator.

I have had an LRG30357ST range for almost 4 years now. All of the knobs have cracked at the base and now we had a gas leak from the burners because they wont shut off all the way. I have contacted LG and they wont do anything because I cant find a copy of the receipt from 4 years ago. You would think that having the stove should be enough proof that it was purchased! Now we are out of a stove until I spend $400 on 5 knobs or buy a new stove! You would think with all of the complaints and the safety factor, they would have a recall and replace the cheap knobs with one that have a metal base. They charge $73.52 plus tax and shipping for each replacement knob on www.LG.com. For that price, they should be able to make one out of stainless steel and not plastic.

My LG 3650 washer lasted 40 months, with a 2 person household. Died, needs a $700 repair of the modular control panel at the back. I contacted LG to ask how this could happen, and they wrote back that they would pray for me (honest - we see youre dissatisfied... youre in our prayers). They offered no advice as to why the washer failed, or what to do other than an expensive service company 100 miles away. DONT buy these appliances. Ever.

Sadly, I love the range, the oven (LSE4613ST slide in range), it is all beautiful... BUT it is an accident waiting to happen. It has been a little over a year since I purchased the range. About the same time last year I had friends staying in my place after their rental was sold out from under them. I stayed with a friend. One day I got a call from them telling me that they are not sure what happened, but one of the stoves burners turned on by itself. It was a mystery and hard to believe so we figured someone forgot to turn it off after using.The next time it happened a towel caught on fire, and we were thinking a Poltergeist (I teased her). One day by total accident they discovered that all they had to do was brush against any one of the burner knobs and the element would go on. I called LG but wasnt able to get any assistance from them. All they said was it is not a known issue and apologized for not being able to help. I called Home Depot where I purchased it. The lady was very helpful and gave me the number to the LG guy that does repair work for Home Depot LG products. The technician stated that the knobs coming on with the slightest touch was a known issue and he would like to do an upgrade. The upgrade was at no charge. He replace the entire heat knob assembly that was suppose to make the knobs have to be pushed in a ways before you could turn it. I was ecstatic!My friends finally found a home of their own and will be moving soon. My friends Aunt was over there helping her pack dishware and was using the stove top to do it because there was no place to sit. My friend said she smelled smoke and ran over just in time to see the burner had just come on and was starting to burn the newspaper. My friends Aunt does have a little bit of a tummy on her, so they figured she had pushed the knob in by accident. Obviously the upgrade did not fix it. I guess my friend and her husband had been scared to get too close to the stove, even after it was fixed, so that had prevented any more fires. Now I am going to have to get another stove or be reimbursed for this one. I doubt that will happen. But yes, I am surprised we havent heard of someone getting really hurt by this stove.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.

We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

Last year in August I replaced my LG microwave oven with an identical one (38 Litre LG Microwave Rounded Cavity Interior - Two). I dont have the exact model number but it is something like LG MS 3842 and has a 38 liter capacity. I now have to replace the one replaced under warranty in August 2013 with yet another one. Both ceased heating as per specifications and emitted a strong smell of electronics and/or wiring overheating or burning. At no stage was the oven used in a manner other than to cook vegetables and rice, the main items prepared for eating in this appliance. I am now going to replace the model with one that claims to have 7 fold Aqua Block System as a safety feature. Good luck to me!

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

We recently purchased an LG washing machine, model WT1001CW. Overall, we are pleased with its design and function. It is very quiet (despite what some say about excessive noise), and for the most part it cleans okay. However, today, my wife put in some heavily soiled clothes, after an afternoon of working in her garden. These clothes were definitely dirty, but no different from clothes that we had washed dozens of times before in our previously-owned Kenmore agitator washer. Surprise! The claims we had read about that said the new impeller-type washer just didnt clean all that well are TRUE! As I write this, my wife is running the same clothes through a wash cycle for the THIRD TIME. This may not necessarily be an LG problem, but a problem with the basic concept of impeller washers. I will NEVER buy one again (unless that is all that I can buy). Sometimes new is not better.

We called LG to repair a refrigerator that was under warranty. The compressor to the refrigerator is not working (diagnosed by an appliance service that we originally called to repair). I waited on the phone for 35 minutes before someone was able to address the situation. After another 20 minutes I was informed that they only have one service provider in Washington DC and it would be 7 (yes seven!) days for the next appointment. My husband attempted to call again to follow up and was on hold for one hour and 30 minutes (Geisha informed him that he would be transferred to the Executive team) to determine if we could get an earlier appointment or perhaps hire someone else to fix the refrigerator and be reimbursed by LG.This has to be the most incompetent customer service I have ever encountered. They are incapable of answering the phone, make you wait hours to transfer you to different departments, and then make you wait weeks to have your appliance fixed. I will never buy another LG appliance - their customer service and repair service is terrible. Buy another brand, and make sure you ask about the warranty repair timeline - LG apparently thinks a week or more is acceptable. Take your business elsewhere - this company is horrible.

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldnt have to purchase another unit for a long time but to my surprise two years later, Im looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LGs Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part. I called another repairman but they refused to even to come out to look at it once I told him it was a LG refrigerator. I called LG back (after five days had passed) to check the status of my repair request and after being put on hold for 15-20 minutes, the person told me he was unable to get a hold of anyone and gave me three numbers I could call for service. The person at the last number I called was very helpful and honest. She told me she could schedule someone to come out to look at the unit but I would have to provide proof of purchase before they could do anything per LGs company policy. I was never told that by LGs Customer Service and at that point, it became very obvious to me I may not ever get my refrigerator fixed. Thumbs down LG - I will never buy one of your products again; oh no, too late -- earlier this year we purchased a new LG dishwasher and washer/dryer... yeps!!!

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.

LG french door refrigerator - On 3/15/07, I purchased an LG french door refrigerator model #LFD22B60ST. This morning, 2/21/12, I awoke to the smell of burning plastic coming from the kitchen. When I opened the refrigerator door, I was met with smoke and a heavy burnt plastic odor. The light assembly and cover had melted and fallen on the top shelf. Both light sockets were burnt dark brown. The inside shell under the light housing is literally melted through. The control temperature read 81 degrees. I called LG and they were too eager to take care of it at no charge to me. That alone made me suspicious of their knowledge of this problem, but after reading eleven other identical complaints listed here, LG must have known about this product failure and not one of us was ever notified. This refrigerator is a fire hazard!

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I purchased my LG front loading washing machine in January, 2011. I followed the manufacturing guidelines to clean and take proper care. I also left the door ajar to lessen odors. NOTHING they suggested helped with the black slime and odor. What a BIG disappointment after I researched to find a good washing machine. How can they say the problem was resolved. Thats a total lie. Why arent companies held responsible for defective designs and extremely poor quality merchandise. Consumers spend a lot of time and money researching for quality products.

I wished that I could have read this blog before I purchased my LG refrigerator. I purchased my refrigerator 4 years ago and have had the fuse blown twice, ruining all the contents of my refrigerator. The servicemans fix was using a paperclip to bypass the fuse and order me a new board, which would cost $400 (if I didnt have warranty). He explained that on this refrigerator, the fuse was located on the main circuit board and when the little fuse blows, you have to replace the whole board, which costs around $400.00, and it takes awhile to obtain. Two years almost to that day, my refrigerator went out again due to the same issue. I had extended warranty through Home Depot. It took a week to get a serviceman to my home, to hear that the main fix is to by-pass the fuse with a paperclip or some wire. I was told that LG is aware of the poor design and hasnt made any changes to keep this problem from occurring again. I lost another refrigerator full of food and some expensive medications to hear the paper clip is the answer again! I told the service repair that I wanted a new board ordered and placed on the back of this expensive refrigerator to hear him say that it is a temporary fix. LG has an issue with their product, people have contacted them, and they seem not to care. I contacted via Live Chat to hear, I am sorry for your inconvenience and had enough of that pre-typed message and asked for a supervisor. The supervisor said that there was nothing they could do but would pass my complaint on to a claims review dept. and that they may or may not contact me to help resolve the issue. I asked for a phone number to contact LG and was told by John (the supervisor) that he did not have a number for me to talk with someone about my issue. This was all that I needed to hear from someone online. It seems that LG hides behind their Live Chat personnel and are not interested in addressing their issues. Home Depot should be embarrassed to carry their products. We teach our children to make their wrongs right. I guess LG missed out on that lesson!

LG makes terrible appliances. I purchase all new kitchen appliances last year. I am not happy with any of them. The dishwasher in particular likes to remind me of my terrible purchase with each cycle. The door alarm will sound at least once each cycle. When this happens I am forced to open and close the door and restart in a certain time. When I call customer support, they tell me all authorized service techs are booked. I will be purchasing an entire kitchen appliances package again in the near future. You can bet life will get better.

I have almost the exact problem as everyone else here with the nasty mildew/mold smell. The rubber case around the door has black mold around it, which would cause dirty black stain on cotton shirts/bed sheets. If this is obviously a darn bad engineer or defect, why cant we do anything but cry and watch LGs executives getting richer with their Life is good slogan? Does anyone here work in the law department that can help everybody out? All I can do now is to go around and give this link to all websites that carry LG washers so that everybody has a chance to read reviews from the actual users, not paid writers who claim to be experts.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

We bought the refrigerator in Feb 2020. A few months later, the ice maker stopped working. Service guy had to come back 5 times to finally fix it. For some reason, the model we have was built with a special ice maker. Last month, we started hearing a loud humming sound. When you open any door, it will stop then starts after you close the door. We called service and they did a smart diagnosis via phone and said it looks like I have an ice build-up by the fan and I need to defrost the refrigerator for 8 hours. Defrosted it and after a week, we got an FF error code on the ref. We are defrosting again and see what happens. Never had this problem with a refrigerator before. Hope this get fixed right away.

Bought LG washer and dryer in August 2014. Just read all the complaints about the LG washer, I have nothing to add because all the comments written I agree with them all totally! The washer is a very poor design flaw. It sure was not designed by anybody that has used a washing machine before.

I purchased a $ 2600 2015 LG French door refrigerator, LFXC24726*S, in November 2014. Now after only 17 months of actual use the whole system failed. Now Im no math major but a product this expensive should not be breaking down so soon. Its been two weeks and the repairman still hasnt received the part to fix the problem. No wonder Home Depot advised me to get the protection plan. In the future I will not be buying anymore LG PRODUCTS. Life is not so good when the consumer purchases a LG APPLIANCE.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

I simply cannot stand my front load LG washer! From day one, Ive found grey or rust colored random spot on our clothes and towels, and nothing seems to get them out. What a waste! There are a lot of bells and whistles which may seem nice, but I rarely use them and rarely need them. Never would I recommend this product. I miss my old top loading washer.

My washer has developed crack in back of stainless steel tub and now snags my clothes and has some rust on tub. Any repair suggestions? Worst purchase I have made.

My LG washer was purchased at least 12 years ago, and it has worked almost flawlessly since then. The only problems are that the door needs a yank to get it opened and I have to be careful not to put in too much detergent or it will leak. My biggest complaint with this front loader is that it sounds like an airplane taking off during the spin cycle.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

The service for the repair on the refrigerator was great. The call center service for our food loss claim has been horrible. Can’t get a call back or a straight answer. Will never buy an LG in the future.

Washer was expensive, but did get rebate from local water company for front-loading, high-efficiency rating. The display panel is really poorly designed and I have to get a flashlight to see it, big annoyance. Its fairly quiet, but takes forever (over an hr. is not unusual) to do a normal or heavy load of wash.

On June 6, 2010 I bought an LG wm2301hr washer from Best Buy. Today we found that this washer had a slow leak in a faulty valve at the top of this unit that must have been leaking for a while. It was just a slow steady drip for a long time until today 3-2-2012. The way we found was that there’s a moldy smell in the closet behind the wash room with lots of black mold growing under the baseboards. Now, we have ruined carpet, ruined clothes, ruined sheetrock and baseboards and a washer that I have to fix myself. I expected a lot more quality for an $1100.00 washer. Best Buy said sorry. LG said sorry out of warranty. Wow, with the water dripping on the motor, I don’t even know if the machine is safe to put back in service. Any help would be great!

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

I purchased my dream refrigerator in June or July of 2019 (that cost me a lot of money). This refrigerator came with all the bells and whistles to include the new sleek look (it is a beauty). In about September 2019 my refrigerators compressor went out. I lost all of my food in the refrigerator. I am very upset about this because to me this was a warning sign of future expectations of this refrigerator. Since the refrigerator was still under the manufacturer warranty they sent someone out to inspect. As a result of service call they replaced the compressor. I requested a replacement refrigerator because I felt that I had received a “lemon” but LG refused to accommodate my request.Here it is 2 weeks later and my refrigerator has died again. I lost my food again. I called and complained again but LG would like to send someone out to inspect refrigerator again. I am very unhappy that my dream refrigerator has turned into my worst nightmare. What happened to the refrigerators that use to last 20 years or more? All I want is dependable, quality refrigerator to keep my food cold and fresh, and a adequate amount of ice. Am I asking for too much?

I liked the refrigerator. A lot of people recommended it to me to use because they use the same good brand. It reliable and something you can depend on. It keeps a sense of clean. Kept my food frozen. All my food and drinking items was fresh. Every time I put some in the refrigerator it was wasnt harmed. I love my ice maker and all the good features on it. I could recommend the refrigerator to anybody to try out and use. I bought it at a reasonable price and value. The refrigerator has met my expectations. Kids lunches and all are fresh and well kept for the next day. All of my food is safe and ready to cook each time. The refrigerator has been good and I love it. I would recommend it to family and friends or anybody looking for a good brand.

The refrigerator is nice looking and functional. It met our needs and there are no repair issues. Thats why were repeat customers with the brand. LGs quality, features, pricing, and reliability has made them our choice for kitchen and laundry appliances.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

I purchased a new LG washer and dryer in April 2018. From the beginning the dryer leaked water from the door. When I called they told me not to use dryer sheets. I wasnt, Lint collects on the gasket on the door and continues to leak. Ive been calling them for 6 months. A guy came out and did nothing. He said they would order me a new door and front. In the end they never returned a phone call. My dryer still leaks water and Im looking for the Better Business Bureau information. I will never buy another LG product again.

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

Im very dissatisfied with the outcome of my LG range. Dont get me wrong I have been happy with the griddle cook top etc. but I am so very upset about the porcelain in the oven flaking off. This has been from not long after we got it. But I thought it originally was something that was spilled. When I wiped it off and cleaned the oven, it seemed like it was chipping but it was hard to tell with it being a small round circle. So I left it go. My oven does not get that soiled so I have not had to clean it much. Well much to my surprise when I looked in my oven to clean it, I noticed it looked like it was crackling. I took a plain wet cloth and wiped and the porcelain was wiping off like shards of glass. I called LG. They said I could pay $90 just to have someone look at it. Wonderful for something that is definitely a defect and not my fault. I have never had an appliance with porcelain ever do this before.

There is always a better one but the normal common person cannot afford it. Does a good job if you always use the proper detergents and the amount as required and do not overload. The drying cycles could be a bit longer.

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

We purchased an LG dishwasher last year. Since it has been installed, the performance of this product has been terrible. The washing and drying cycle is terrible. I contacted LG, and they sent a repair service 3 times and it is not working better. Now that the warranty is not good anymore, they dont even want to consider a replacement. But it never worked well. It is the worst purchase I ever did and the worst experience ever. I still have many error codes and it is not even drying anymore. They replaced the whole motor after only 3 months. My next step is sending them a legal letter and filing a complaint about their products.

I bought a beautiful LG refrigerator in 2017. It stopped working 3 days ago. LG said they could schedule a service in EIGHT DAYS, even though its 95 degrees, and we have a house full of kids who cant go to school due to COVID. I asked for something sooner and they kept me on hold for almost 2 hours with a pair of two-minute convos before HANGING UP ON ME. I looked this up online, and this clearly is a HUGE problem for a lot of people. What a terrible customer service experience from what WAS a well-respected company.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

Bought new LG dishwasher at Sears, not knowing there was a service bulletin on this particular machine concerning a door design flaw that caused a leak. When ours started leaking shortly after the warranty expired, LG wouldnt do anything. Customer service was rude, confrontational, and borderline belligerent. We were unable to get the dishwasher to quit leaking without spending more on it than it was worth, so we yanked it and replaced it with a Whirlpool. It works great. We will NEVER buy any LG product ever again.

It was an up to date refrigerator and was spacious. It kept things at the right temperature and I like the color of it as well. It also had wheels for easy movement. It was fine the way it is. LG should make more of those kinds. It was a perfect weight and size. The refrigerator fulfills its duties. The price was perfect for my budget as well. It went with the design of the kitchen and the features are awesome. The other brands didnt come close to the LG.

I purchased an LG Front Load Washer (model:WM2688HWM) on 8/19/06 from Best Buy, for $1,349.99, plus pedestal for $179, 2-pack of hoses for $26.99=$1,555.98 plus $101.14 for tax. My total payment was $1,657.12. In addition, we purchased the 5 year service plan from Best Buy for $199.99. Our total investment was $1,857.11. The unit was delivered on 9/15/06. Exactly 5 years and one month after delivery and 1st use in 2006, on 10/15/2011, our machine flashed tE on the display, and we could not use the machine, and we were out of warranty by 1 month. An authorized LG technician was called, and he came out, ordered a new thermostat, and replaced it on 10/24/11. 3 weeks later, on 11/18/11, the machine stopped, and again flashed tE on the display panel. The technician was not able to come out right away, so a new thermostat was installed on 12/3/11. On 1/31/2012, the machine flashed tE, is not working, and again I am waiting for the Authorized Technician to come. I called LG Customer Service this morning, (1-800-243-0000). The rep I spoke to was very nice, but could only give the answers he is trained to give. I then spoke to a very nice supervisor, who was also well trained to give non-helpful answers to the consumers. My first washer lasted 22 years, and it was not an LG. I never had a service call for a thermostat problem on that washer, but did replace it once on the dryer. At that time we were a family of 6. The children played sports. We did a lot of laundry, but the machine was made well, and I paid a fair price for a product that was predicted to last 20 years, but lasted longer. With all the laundry we did, I would have been thrilled had it lasted only 15. This LG has cost much more money. Our youngest was a senior in high school, and then left for college when we bought it, so basically I have done laundry for my husband and I, who dont get terribly dirty, and the machine was used 2 or 3 times a week. The repair man is now here, and the new thermostat he has installed is still flashing tE. He said he has spoken to the company, and was told that the problem could not possibly be the main board, that it has to be the thermostat. He is on the phone with them now. I will pay for another service call today, but as soon as I send this email, I am going to start researching and determine what washing machines have a better service record. I have been told that LG has such great technology, but what benefit is good technology, if it cannot be incorporated into a product that will work for a reasonable length of time?

Refrigerator stopped cooling, making ice, freezing, and cooling this week. Called LG to find out how to get repair. I have to wait 5 days for service call. I have seen several people waited up to 3 weeks for parts. If this is true I will have to purchase another refrigerator.

Quiet, efficient, makes dishes look new! Dont understand all the capabilities & features yet, no instructions provided. But WHY does every cycle take almost 2 hours?!? Every model, every brand - just too long. Thats crazy!

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

I used the oven for the first time 3 months after purchasing it and while the oven was cooling down after cooking in it, the glass door exploded. This range model has a double oven - a top small oven and a bottom large convection oven. I have used the top numerous times but this was the first time I used the large bottom oven. Being under warranty, I called LG and filed a claim. It took 2 weeks to get someone out to my house to evaluate the situation. Upon evaluation, I was told their findings would be reported to LG Warranty Department and the appropriate action would be taken. I just received a call from the repair company stating that LG will replace the glass in the door. I am a little worried about this because I kind of expected the entire door to be replaced. How will this affect the integrity of the door? What if it happens again? It could happen any time - most often during the self-clean cycle of the oven. I am very concerned and wish manufacturers would go back to the days of a solid oven door.

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

We have the French door fridge from Sears but unfortunately its an LG which we have had for 2 1/2 years. At 6 mos old it leaked all over my brand new cupboards, they came and fixed it saying it was a part missing but sent it out anyway. Now the compressor is gone but have said there isnt a warranty because Sears didnt buy an extended warranty. How am I supposed to know that because Sears is closed. I explained that the fridge is only 2 1/2 years old and they just repeat the same thing over and over. It is a terrible product and the customer service is terrible. I lost a lot of food but again, they dont care. I will tell everyone I know to stay away from any LG product.