I purchased a LG washer and dryer set 3 years ago. There was a recall on my washer. I was never notified and this caused my computer board to go out. My clothes have been locked in my washer for 5 weeks. LG sent the recall part, but not the computer board. They have me on hold for 20 - 40 minutes and do not provide service. NEVER PURCHASE LG APPLIANCES. They are defective and the company does not back their products and customer services is non- existent!

December 2014 I purchased a LG French Door Refrigerator Model # LMXS530776S. Within a few days of delivery I noticed the refrigerator would stay cold. After fighting with them for two months it was replaced in Feb 2015. Now the replacement has stopped working. Freon leaking, bad motherboard, bad compressor and evap system. LG and retailer Pacific Sales division of Best Buy not doing anything to replace a $4000 purchase.

This washing machine started leaking in the first few months. LG has sent out a service technician 5 times over the past year. The machine continues to leak. Our wait times are 30 minutes at least to get through to customer service. Today we were told they would not replace the machine until a technician deems it unrepairable. Now a year into this process, it is clear they will keep wasting our time and sending out repair technicians without ever replacing the faulty washer. This will be the last LG product we ever buy.

Stay away. Two years ago I bought an LG french door fridge. A week after we had it ice started to build up on the walls. We had someone out to repair it. Now it barely makes any ice. The other day it stopped cooling and we lost all our food. When we called LG they were very rude to us and did not want to help us. Now I have to buy a new one. I certainly will not buy another LG.

The worst purchase ever! We bought it on sale for $2500. The ice maker... the worst ever! We had problems with refrigerator within 3 months! Every major part replaced, including motor and compressor within 14 months. Here we are, 26 months later, and its dead again! We lost over $1,000 worth of food! There should be a lemon law on all products. This product is a LEMON!

I purchased a new LG French door refrigerator with two bottom drawers as the freezer 2 years ago 1/6/2019 brand new. Prior to Christmas 2020, the unit quit cooling completely with a dh-f code. All the food had to be thrown out. I have contacted LG 6 times, the best they can do is late Feb to repair the unit. That is unacceptable and I will not recommend LG, they have a known track record of refrigerator problems based on my search of reviews. I have never owned a refrigerator that didn’t last at least 10 years. Shame on LG for poor products and poor customer service.

I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

I was very excited and purchased all brand new LG appliances in late 2016 after purchasing a new home. The dishwasher has 3 racks and after 4 months the top brackets are supposed to be adjustable and do not stay upright. They are supposed to clip into brackets and have come apart. In addition, there are 6 spots on the upper and lower rack that have been burned and are completely falling apart. This was a very high end dishwasher and will not buy another LG. My brand new stainless French door refrigerator with 2 freezer drawers is also a disappointment. The side areas have broken apart and I have taped them together. Very poor design as it only holds very few items that are tall like milk gallons.

We bought the refrigerator in Feb 2020. A few months later, the ice maker stopped working. Service guy had to come back 5 times to finally fix it. For some reason, the model we have was built with a special ice maker. Last month, we started hearing a loud humming sound. When you open any door, it will stop then starts after you close the door. We called service and they did a smart diagnosis via phone and said it looks like I have an ice build-up by the fan and I need to defrost the refrigerator for 8 hours. Defrosted it and after a week, we got an FF error code on the ref. We are defrosting again and see what happens. Never had this problem with a refrigerator before. Hope this get fixed right away.

Purchased fridge a year and 1/2 ago. Just my wife and me home. First the piece at top of left door for closing broke off. Then a short time later, the cheap plastic for drawer slide broke. To clean fridge, you have to pull out of wall and pull plug, no turn off switch. I have heard several complaints about LG but because it was the only size that fit in our kitchen space, I thought I would take a chance. Darn sorry now.

I bought a new washer dryer set from Home Depot 70 days ago (a little over 2 months). The bulb in the dryer wasnt working, ignored it for a while then decided to call LG service to have it fixed. It was a buck but what the heck, its a new dryer everything should work right. LG says the bulb isnt covered by warranty and that I can purchase it from them. WHAT? A brand new Washer Dryer for $1800 has a $1 busted bulb which they claims isnt covered under warranty. I ask why not and the answer I get is that the bulb is a consumable. A consumable, like a detergent or lint paper?To get to this bulb I have to unhinge the door, unscrew the cover inside the dryer and then replace. I thought consumables are something you use all the time, not have to open a screw and unhinge stuff to get to. So essentially they expect bulbs (and I wonder what else? belts? heating element? motor?) to keep failing in their dryer and they get away by saying its a consumable. LG has the WORST customer service ever and NEVER believe their warranty. BTW it took me 8 tries to get someone to Review the case thats 2 hours of effort to get someone to review an active warranty. Would you ever want to spend $1800 and be told the warranty is useless?

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

Updated on 02/16/2021: My Husband and I bought a new home 4 years ago and we decided on all new LG appliances, LG Black stainless steel. We bought a LG Refrigerator, LG Microwave, LG Dishwasher and a LG Built in Oven (Double Range). So this past year we noticed Grooves on the oven Door and in the past 6 months they have started to Peel and Rust. We have started to noticed Paint chips in our food. Well, LG agreed to send out a company to see the damage and then they had the Audacity to say that I caused the damage to my own Product. I have never cleaned the oven other than the self cleaning mode. I do not even use anything other than Norwex in my Home. Its their way of sweeping it under the Rug. BLAME THE CONSUMER.Im 62 yrs old and they BLAMED ME AND MY HUSBAND to my FACE. All they had to do was change out the Door, but, yet, they didnt, instead they insulted us to our face. Would you really support such a COMPANY???? I have never in my Life been so frustrated with a Purchase that was made in good Faith. Now every time we use the oven to cook for our Kids and Grandkids, am I poisoning our Family???? We cant just go get a new oven on our Retirement, is this Company, LG, worth Purchasing From, Id be very aware in case something goes wrong with your appliance. Is it worth be stuck with a defective product as we are and no-one is there to back up your $$$$ Purchase? Give it thought before you buy LG Appliances.Original Review: I dont understand how a companys defective workmanship is under a one-year warranty, it has nothing to do with its normal use. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and Im unable to use it for fear of being poisoned. Please has anyone else had this issue or know of a class action in regards to the defect? I just may be the 1st. On LGs website there are others whove had this issue also. Should I contact them???? Im at a loss here.... Any Help would be appreciated.

Purchased a Sears Kenmore Elite refrigerator. Did not know that it was manufactured by Lousy Garbage. After numerous failures of the original during the warranty period, and much fighting with Sears, they agreed to replace. Now the replacement unit is problematic. The freezer got warm and can’t keep adequately cool. Reading all the reviews of Lousy Garbage just reinforces the claim that LG stands for Lousy Garbage. If the brand is Lousy Garbage, don’t walk away. You’d better run. Special thanks to Eddie Lampert for destroying Sears with product providers such as Lousy Garbage. A match made in purgatory.

I bought LG fridge, model LFX31925ST, $2900, two years ago. Slowly, the fridge and freezer got warmer. By the time I realized it, I lost $500 worth of good. I spent three hours tossing food into the trash. I called customer service who told me to lower the freezer temp to -4 and open and close the door freezer door three times. Then, he said I needed a technician. I asked him how much the service call would be, and he said he had no idea. After reading all these other complaints, I think we should start a class action law suit and dense our money back. What a piece of junk! I always bought Kenmore prior to this purchase. I will NEVER buy another LG product!

I bought a brand new LG refrigerator that only worked for 1 month. I have been calling and over and over to get a replacement. The only thing LG and Home Depot do is send a technician to replace the SAME part over and over without actually fixing the problem. The refrigerators lights dont work, the doors have trouble closing, its not freezing, and its not cooling. I havent had a working fridge in over 2 months and no one seems to know what they are doing. I do not recommend this brand, Home Depot and the A&E technicians that do not do their job.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

I had the infamous LG linear compressor failure on a fridge that is only a few years old. Prior to it breaking down, I called and proactively asked for replacement or a permanent fix after hearing of friends and relatives have failure. LG refused and said they would only come out if something was broken because no official recall was done. They are in a class action lawsuit currently over this. We are now waiting A WEEK for a technician to come and $700+ worth of food and groceries gone. Calling the customer service was a nightmare with foreign reps who spent 15 minutes trying to understand my address until I asked to be transferred to a supervisor who had better communication and more fluent in English apparently. Then I was told that they would reimburse me for a mini fridge or fridge rental, later I find out that was a bold faced LIE. It has to be GREATER than 7 days of outage to qualify for this. I was exactly scheduled for repair at 6 days from my phone call, so now they are saying they wont reimburse. In summary - terrible equipment and terrible customer service that is untrustworthy and cannot communicate. Never purchasing LG again.

We rent & the landlady provided this refrigerator when the old, original refrigerator stopped working. I would not buy this refrigerator, but it is not a bad refrigerator. I dislike that the refrigerator looks like stainless steel, but wont hold magnets. I do not like that its side by side style, too, and the ice crusher spits ice at you.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

We purchased LG front loading machine 10 years ago. For these 10 years we had 6 repaired done which cost us close to additional $1000. Today was going to be the 7 repair, however we found out that LG stopped offering parts for our model (parts discontinued). When I called LG customer service, instead of them offering solution, I was asked if I need a service to come and take the washer to a junkyard... People do not spent your hard earned money to buy from this company.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

We bought an LG refrigerator (Model # LMX28994ST /00) on June 12, 2012 (Delivered on the 22nd of June) at Sears #100-1425 Sumas Way Abbotsford B.C. On New Year’s Day we opened the fridge and the cream for coffee was warm. I opened the freezer compartment with all the expensive foodstuffs for holiday entertaining was thawed so all of the fridge items and the expensive food had to be thrown out. We called the service dept. for we had 5 year extended warranty on January 2, 2015 and it took almost 6 days for the service man to arrive. He told us that the motherboard had fried the compressor - we have been waiting for parts to come and it is FEBRUARY the 2nd and they might come this Friday if we are lucky. Sears says feel my pain - I havent had a fridge since New Years Day!!!! I am diabetic and need a fridge for veg., etc. for eating out is so unhealthy! I will never set foot in a Sears store again and I will tell everyone about this experience!! I have always used Sears for my appliances and have sent others to them. Have I looked into the future and found appliance buying a scary thing?!

I bought an LG top loading washing machine with direct drive a couple of years back. Perhaps a year later, I began to regularly get UE error messages (uneven load) which would stop the cycle. I would have to open the door, try to redistribute the wet laundry and then restart the cycle. Sometimes multiple times for 1 load. It would often TAKE LITERALLY 3-5 HOURS to do a single load of laundry!!! Sometimes, the machine will try to correct the idiotic error by automatically refilling the tub with water... I guess in an effort to redistribute the load. This never works. The machine has gotten progressively worse with this UE issue to the point that now it stops on 80-90% of the cycles! I often end up having to stand by the machine during the spin cycle until it either stops and gives the error message or begins to refill the tub, then I have to turn off the machine and put the soaking wet clothes into the dryer.As I write this, it is 11 pm and I just put a soaking wet load of laundry that started at 630 pm into the dryer. It doesnt matter if I put in a tiny load or a big load. It doesnt matter if I adjust the spin speed to low or medium. It still gives the UE error on most of the loads. Whats more, the machine has a spin only option - one might think that this means spin only. Nope. Ive tried selecting that option to empty the tub after several UE errors, but it will inevitably start filling with water again. How spin only turns into filling the tub with water is beyond me. Absolutely ridiculous. This machine is supposed to be energy efficient, but It Wastes energy by running and re-running for hours on end, WASTES WATER BY SENSELESSLY REFILLING FOR NO REASON AND WASTES ITS OWNERS VALUABLE TIME. WASTE OF MONEY! Do NOT buy LG Top load washer!!!

We purchase a LG refrigerator Model LFX28968SM on November 29, 2016 from Home Depot and it had a 1 year warranty. On September 2018 the refrigerator section was not cooling below 60 deg F. I called the two LG Authorized Service Centers and they would not respond. I called another repair center and they ordered the part that arrived after 2 weeks from China and it did not fit. They tried to order a replacement and after six weeks they were unsuccessful. We discarded the LG refrigerator and ordered a brand that was made in the US. It was a terrible experience that cost us $2,000.

I dont understand why LG would think we are so stupid that we would leave the refrigerator door opened! It beeps and keeps beeping when I am trying to clean it or look for something. This doesnt make any sense to me, and I find it very annoying that LG would think consumers are this stupid.

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

We purchase a LG French door Refrigerator 2 1/2 years ago. Very expensive - top of the line. The compressor went bad and to get it replaced would cost $600 plus would take 10 business days to ship it. I called LG and was treated very poorly by customer service - didnt care and nothing they can do. I would recommend NEVER buying an LG appliance. I never will again. Horrible quality. Horrible customer service. What a shame.

We have a four-year-old LG Dishwasher (LDF6920ST) that caught fire at 2 am in the morning a few weeks ago. Thankfully, our oldest son was awake and heard a loud popping noise that caused him to investigate and we were able to turn the unit off before it burned down our kitchen. The repairman who looked at the unit found that the main circuit board in the door caught fire. It is important to note that the motor has burned in the unit as well. A member of the LG executive team that works on these problems told me that fires happen in all sorts of LG appliances and that they repair the unit! We are completely afraid of this product, based on the many other examples of fires we have read about and we want a refund. Dont buy LG.

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

I have an LG washer and dryer. The first LG washer needing a big repair about year three and I felt it better to get a new one instead of paying a large repair bill. I have had no problems with this washer and have been pleased.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

Quite simply - THE MOST DANGEROUS OVEN... We have had 3 burns due to the smoothtop surface overheating during self cleaning cycle. If you have this oven - BEWARE. One burn was severe. The other problems, the touchpad works...then doesnt work. You never know when it will not comply. Tragically, Christmas dinner was 4 hours late due to this problem. If you cook on the burners and it gets too hot..the oven will not work....and vice versa. Had a repairman and he insists that the repair will cost more than the stove. I am hoping that others confirm they are having these nightmares!

Our LG fridge compressor went out after 3 years, so no cooling/freezing at all. Called LG support and it’s under warranty. They gave 10 repair places that they would pay for the repair. Of the 10, only 2 even serviced my Chicagoland area (not a rural area with very few companies). Of the 2 that did, the earlier either could come out was in a month. So I panicked and called a local spot that could. Over $700. LG will not honor my warranty because I used someone outside of who they approved even though everyone they approved couldn’t come and fix it within a months time. There is a class action lawsuit going on against LG for this exact reason. I’ll never purchase LG again.

Purchased our first big purchase for our kitchen remodel. All LG products. Stainless steel. Big upgrade for us. The dishwasher had 2 minor problems that we were able to fix. Our refrigerator (model LFX28978ST/0) although has had 3 of the shelves in the door cracked, a rolling wheel on the Vegetable bin broke, the clear cover on the butter dish broke and the ice tray cracked. All within 3 year of purchase. LG suggests we purchase the entire ice maker $180 just for a $10 ice tray, the vegetable bin is no longer available. The other parts I was able to purchase at $150. After contacting LG I understand they dont even sell replacement parts. You have to go through a parts business. I will never purchase another LG product again and I will make sure all my friends, family and all my contacts on Facebook know about the terrible customer service and shoddy craftsmanship LG has.

I purchased a French-door refrigerator. 8 months later, theres no ice maker. Then 1 day after, no freezer. I lost $200.00 worth of food, and no tech was available for 9 days. Finally, a repairman came and said it was too close to the wall and pulled it out and left. It was still not working, so the repairman came back 3 days later. He replaced something to check for leaks and said it should be better in 12 to 24 hours. 24 hours later, it was still not working. Then 45 days later, the repairman returned and said the compressor was no good and that he cannot replace for 5 days. In the meantime we have no refrigerator, he said that he recommended to LG that they replace the refrigerator but they refused.I will never ever buy an LG appliance. It is 4 weeks now with no refrigerator or freezer and living out of a cooler. And customer service says.So what? You have to wait for us to get the parts and service it. They are very rude people. I will never give LG another penny of my hard-earned money. I will let you know if replacing the compressor works.

LG fridge LFXS29626S French Door - Remodeled our kitchen and got this new piece of crap unfortunately. Compressor went out 1yr 4mos. Not under warranty. Broke down 6 weeks ago. No fridge for Thanksgiving and looks like no fridge for Christmas. Dont get me started on the customer service. One rep told me pretty much to get over it, she was without fridge once for 5 mos. 6 weeks is nothing! They all act like theres something wrong with us for feeling that the service is unacceptable. And they continue to get away with it. Unfortunately all our new appliances are LG. We remodeled our kitchen 1.5yrs ago. NEVER AGAIN. Will LET everyone know about this. Going to ABT moving forward. They stand behind their products.

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

We purchased a $3,000 LG refrigerator September 5, 2015. On February 17th it stopped working. Did not cool. We called our home warranty company, after two visits it was determined it had to be repaired by a certified LG technician. In speaking with LG to set that up, there is only one certified technician in the area. Called them twice to set up an appointment, they never returned the call. In addition, the compressor and all the moving parts are covered by a 7 or 10 year warranty depending on what it is. LG tried to sell me another one-year warranty for $475.00. Searched the reviews on the fridge we have, all of them stated problems with service (i.e., taking off of work to meet the repairman multiple times) only to have the fridge do the same thing within a six month period.Long story short - we went and bought a Whirlpool (made in the USA). BUYER BEWARE, stay away from LG. It does not stand for Life is Good - it stands for Lotsa Grief! I will never buy an LG product of any type - their customer service is beyond awful, their products are not top quality even though you pay a wheelbarrow full of money for them. Before we bought another fridge we called a repairman that we used before for another appliance and asked him what to stay away from - he said LG, Samsung and GE. I wish I had that information before we bought the nightmare that is sitting my kitchen which will be replaced on Saturday.

We purchased an LG front load washer at Home Depot. Only after it was installed could we, and did we, learn that it vibrates incredibly loud on a firm modern floor regardless of the load and balance, and due to its very high spin speed. Home Depot and LG refuse to exchange it for a top loader. A Home Depot representative admitted that they intentionally do not mention that problem to potential purchasers. LG does not even respond to our many forms of contact. They both claim that the machine is working as designed, which can only mean that the design is defective. In our opinion, no one should purchase an LG front loader washer. We have had to resort to ridiculous and only partially successful steps to dampen the vibration and noise, such as cramming pool noodles around the washer (see attached photo).

I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

Many years ago I purchased an LG washer and dryer. I was so happy with their quality that when I was ready to purchase new appliances for my kitchen I didnt consider any other brand. I saved my money for over a year and was proud to purchase matching fridge, stove, and dishwasher in black stainless steel almost 2 years ago. My new appliances were wonderful until a month ago when the finish started flaking off and before you say it is my fault, no I do not use abrasive cleaners on the finish. The stove started first, where the handle meets the door and now the fridge is doing the same. I am now embarrassed to have these in my kitchen. I emailed my complaint to LG and the response was very complacent, they really didnt seem to care. I will never buy LG anything, ever.

Sounds like my experience mirrors everyone else on here. Had a $2,500 LG fridge, and 2 months after their warranty expired, the fridge and freezer both suddenly stopped working. Called the company and scheduled an authorized repairman to come take a look for $79. He was unable to locate the problem and basically said it was not repairable and that we were out of luck. He offered to try a few things that could possibly fix the problem, but each of those tries would cost a significant amount of money and there was no guarantee. In his words, each of these repair attempts would be like throwing a dart at a dartboard and hoping for a bullseye. Obviously we declined this dartboard method of repair, and now we have to buy a whole new refrigerator. Suffice to say it will not be an LG!! What a piece of absolute garbage. This company should be ashamed of itself.

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

Buyer Beware!! I cannot give even one star to this product, but the review requires I select one. Purchased a $2200 LG French Door refrigerator from Home Depot on 9/13/2016. Purchased an additional 3 year extended warranty as well. On 10/27/2019, my ice maker wasnt making ice. Reset the ice maker but to no avail. Freezer food began to thaw and refrigerator temperature began to rise. After multiple calls to LG, I was given two names of authorized repair centers. One doesnt service my area. The other came after 3 days, opened back of fridge and confirmed the compressor issue and closed it back up stating they wont do warranty work on LG compressors and if I found someone to do it, my cost could be very expensive. He stated that the Linear compressors are a piece of junk and if repaired, I may get one year if Im lucky. Told me to take it out back and burn it. He stated LG makes inferior products and to steer clear. Now Im out $2200 and looking for another refrigerator. I know Im walking past any LG product. There is a class action lawsuit regarding the defective compressors.

Ordered this fridge after being told and seeing advertised by LG that it was counter depth, it is not. Advertised by LG the finish was fingermark resistant. It is not and is horrible to clean. Very noisy for a top of the line LG, very disappointed in their advertising deception.

Purchased the whole 4 appliance package from Lowes back in 09/13/2016. Of course 14 months later after warranty has expired the ice maker on the bottom of my new refrigerator stops working. Great! Repair guy just left after I was charged $238 for the repair. Mind you it took him less than 3 minutes to put a new ice thing in. What a sham. You pay almost $4000 for LG appliance and dont expect them to stop working in a year. Beyond pissed. It sucks. Might as well just bend over.Why dont these major companies warranty their products better? You know why is because they know they will break. LG is banking that your appliances make it through the 12 months then they can repair it. Well you should have bought the extended warranty? Really? I could barely afford the appliances and they want me to pay more to insure LGs faulty products? Really? Im insuring LG? How messed up is that? LG refer LFX25973ST serial number 505TRJL34580.

I purchased stove on 17 August 2016, today as I was wiping off the stove top one with Dawn dish soap and soft dishcloth I noted that a spot on the coating of the center grate had peeled off. It looks as though it will spread. I have not used any harsh chemicals, cloths, or abrasive scrapers. I have only used the center grate ONE time. I called customer service and was told to call the parts people since my 1 year warranty had expired, I would therefore need to purchase a new grate! Also, the oven is almost impossible to clean. It requires repeated applications of water and now they recommend adding baking soda and repeat again for cleaning. This is a horrible appliance. Also purchased LG Refrigerator and Microwave. I can only imagine upcoming problems with them. Customer Service simply tells you what they cannot do. Do Not Buy LG products.

These new energy efficient washers S__K!!! They dont clean unless you wash first and NEVER dry so you always wind up dripping water on floor. Ive had pre-green dishwashers and they worked much better. Ive probably run dishes twice through the new ones.

Our LG microwave went out within months. LG refuses to repair or replace (THATS WHAT WARRANTY PROMISES) - only offers ORIGNAL WHOLESALE price paid by our designer, no shipping, NOT WHAT IT WILL COST US TO REPLACE even though we explained multiple times that the price was not what came out of our pocket (because of designer add-on) and not what the model costs now with inflation. We custom cut and trimmed for that microwave. We will be out $100 plus to replace it.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“. Finally I called executive service at LG in Alabama again and was confirmed that it was never set up correctly. She did set it up today, Jan 25, 2018. The service tech was now able to order the parts and would call me back with a time and date for him to come back to install the parts. So, going on more than 10 days of phone calls and waiting will continue for another unacceptable time. Stay tuned! This story seems to be repeated in all the reviews. Very sad for such a large company with beautiful, expensive appliances.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

I recently dismantled our LG front load washer piece by piece to locate the mold smell that had been permeating our home for about five years and this is what I found.

My washer thinks it is out of balance when it is not. It does not post codes to indicate it is out of balance. It just keeps adding water and setting back the time. It does not get up to speed on the final spin. We did sprat diagnosis and all they said was that it does not get up to speed. The authorized technician verified that the machine was not out of balance, but could not find the problem. When he put so parts back together it worked, but he could not say why. It worked for 4 loads and then we had the same problem. The machine is only 2 1/2 yrs. old. I am not happy.

The steam dishwasher went dead during warranty. The corporate repair technician came out. He did something, said he could not replicate the problem, and the washer started up! Two months after the warranty expired, all 3 circuit boards went out. The corporate technician was no longer allowed to come out, and we were forced to use a new company that only services LG on Fridays. Weve been doing dishes by hand for 6 weeks, and still, dont have the parts. It will be two more weeks at the minimum before repair is complete due to LG policy, parts distro, and customer service. Dont waste your money! Where are the class action suits against this company?

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

I purchased the entire suite. After 1 year all the range knobs broke and cracked. To buy new ones its over 300 dollars. Then the microwave went out so we replaced it with a good brand. The dishwasher doesnt clean the dishes and stays wet inside continuously. The refrigerator, all the bottom drawers have broken and now the rubber around the doors has cracked and broken. Once these breakdown I will replace with another brand. I have gone back to the retailer with no resolution. LG is the worst brand for appliances. They only last maybe a year and then one by one issues come up.

I purchased an LG Dishwasher model number LDF7811WW for $610.00. From day 1, the thing never really cleaned our dishes (we also rinse them before putting them in the dishwasher too). This is our timeline with this lovely dishwasher: purchased it on 4-27-08. It wasn’t cleaning dishes, so on 3-26-09, I called there repair number. A guy came out and adjusted the cam for the upper and lower spray arms. It was still not cleaning dishes. I called the repair number again on 5-18-09. A serviceman came out again, had to replace the motor. On 3-22-10, it was having problems again not cleaning dishes. I called their repair number and a guy came out. He had to replace the sump assembly (which he said was the guts of the dishwasher). On 7-25-11, I had to call yet again. The dishwasher was not cleaning dishes. I called their number, he again had to replace the sump assembly (the guts of the dishwasher) and now it is 11 -2-12, I’m having trouble again. So within 4 years, I have had the major components of the dishwasher replaced 3 times and I’m sure it’s going to be the fourth when the guy comes again later this week. I called customer service for LG and they pass the buck and say it is up to my extended warranty people, which thank God we purchased (because we usually don’t). They say that the part has to go bad 3 times within a year to be considered for the lemon law. Well, if you ask me this is a lemon. I should have kept my 20-year-old Whirlpool dishwasher which I never had a problem with but just was updating the kitchen so we replaced it. Big mistake! In my opinion, this is not standing behind their product. I’m sure, to them people $610.00 is nothing, but in this household, it is very hard to come by and I want to get what I paid for. I could have bought lemons much cheaper at the grocery store. Buyers beware.

One of the dangerous times was when I woke up in the middle of the night smelling gas. The knob on the stove for the burner had turned on slightly without my knowledge. The whole house was filled with gas. This happens frequently but I am normally aware of it when it happens. Any time I lean against the stove or I am trying to clean it, the knobs turn on. This would be EXTREMELY DANGEROUS WITH PETS OR SMALL CHILDREN.

LG came through by covering the repair of the faulty linear compressor and PC board. Although its only been 1 day since the repair, the fridge is cooling again. Were still out the lost food and in the interim had to buy a small fridge to salvage some items and for our basics while we waited.

Noticed a burn spot on the inside of my LG Microwave oven about 2 weeks ago. Tried to wipe it clean to no avail. Took a closer look at the spot which is growing larger with each use. Now it seems to be burning away at the material. The microwave has been noisier at start up than usual but thought nothing of it so it may or may not be related to the problem at hand. Contacted LG customer service and their rep told me to stop using the microwave as it could catch on fire, but what was occurring with the microwave would not harm the food being cooked. Thats a small comfort. Requested recall information, but alas there is no recall issued by LG for this problem yet the potential for fire is great. Wheres the logic in that? Hasnt LG heard of Tort law? LG contacted the local repair shop to fix the issue at their expense. Parts and labor paid for by LG. Purchased this microwave in 2008. I have used and owned various microwaves in my lifetime and have never had anything like this happen before. Yes, I keep the interior clean and grease free. Needless to say if this is unrepairable and must buy another microwave it will not be an LG.

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

A few years ago I purchased new appliances. A refrigerator, stove and over the range microwave. I had an appliance technician that LG had the fewest repair calls so I went with that company when purchasing. Well in the first year the microwave had to be repaired. The glass stop stove after a year and a half has 2 burners not working and now my refrigerator decided to stop working during the worst time possible. I called the warranty company and because of the pandemic they are not doing any house repairs. I was told to think out of the box or go buy a new one. Now I do have an old refrigerator in the garage but with 8 people living in my home that is not enough room, especially when we need to stock up so we dont go out as often. So for now I am SOL until the virus is over and repair people can start working again. I will NEVER BUY LG appliances again and tell all of our friends the same thing.

I recently purchased a home wherein all of the appliances were, by receipt, no more than one year to 1 and 1/2 years. I felt that should bring to not have to worry about my appliances. Wrong! My LG refrigerator model LFX31925ST stainless steel 3 door refrigerator was bought by the previous owners in Nov 2016. With no extended warranty the protection in Nov 2017. I purchased the home a few months later and within just a few months both the ice maker and freezer fan stopped functioning. Of course, we are now a little time out of warranty. The expected repair cost actually exceeded the depreciated value of the refrigerator. So now I have dumped this LG fridge with no intention of ever buying a LG product. Buyer beware! New LG refrigerator is a money pit.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

After installing a new LG gas dryer the dryer ran fine but there was no heat. I called LG and they said a service person would call within 48 hours. The first contact from a repair person was 3 weeks later, not 48 hours. When I declined the service (I had already paid a local service person to do the work) the LG service person on the phone was quite insistent about why I did not want service at that point and refused to accept that fact that their huge delay in time was the problem..

Bought a new floor model LG refrigerator from a local big box store. Got it home. Wouldnt cool. Called LG and after 3 different companies, being stood up by LG factory tech 3 times and 5 actual service calls to the house and 2 1/2 months later still have a nice looking not cooling refrigerator. Waiting on parts to be changed out for the 2nd time. Refuse to replace.

I bought a set of appliances from LG less than 2 years ago. First the stove failed after 6 months. They came and replaced the main board. Then dishwasher started acting weird. It sometimes work, sometimes doesnt depending on its mood! Called a technician who said it will cost $450.00 to fix. The biggest problem just happened yesterday. The refrigerator stop working. Everything in the freezer section became waste. About $400 - $500 worth of food got wasted. All 3 appliances failed less than 2 years time. Now, I do not really have money to get the fridge fixed. I have never seen anything like this before. I am giving 1 star because there is no 0 star! In the middle of summer, we have no fridge!

LXF28968ST - My fridge stop working after 9 months. LG sent factory trained Tech. First he objected that why I am using degree C instead of degree F, then he advised me that my freezer temp should be -18 C instead of -17 C. He did not check inside fridge temp with any thermometer. When I told LG, they said he has experience. Shame on LG customer service. How much doctor has experience, but still they check every patients temp with thermometer.

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

LG sold as Kenmore Elite Model 29002 - I bought a top-load washing machine in April 2012 and loved this machine. Then, I receive this “must do recall” on the washing machine, and I took care of this service on February 28th. Well, that was the biggest mistake of my life. I hate this washing machine. It takes hours to wash a load of wash. It continually gets unbalanced while trying to spin and then starts to add water and try again. This becomes continual and you never know when your wash is going to be done. The express wash of 35 minutes ended up to be 75 minutes yesterday. Tomorrow it could be another time, and the day after that, another time. If you are not having issues with your machine, skip the recall service. I am wasting my time, my clothes are getting worn out from continual washes at one time, and my electricity bill is going up. Plus, I have an expensive washing machine that is probably soon going to the dump because I know they are not going to give me my money back.

Bought a beautiful black stainless steel LG refrigerator for around $3500.00 two years ago. I researched for six months before purchasing. I wanted the best I could afford since it has a pretty important job. I have a child with severe allergies so I needed a big fridge for her special food. We finally decided to get the biggest and best on the market. I read bad reviews on Samsung and good ones on LG. Now just two years later I join the millions of other dissatisfied LG customers who had their compressor completely go out and ruin food worth hundreds. To wait for an LG repairman is going to take weeks since there is only one and he, not surprisingly, is booked with other crappily made LG products. I got a refrigerator repairman to diagnose it yesterday, which I had to pay more fifty dollars more since it was a weekend. He told me that he sees nearly new LG refrigerator compressors go out often. He said that he put in a second new compressor in one month for his customer last week and the customer got him to help him haul his 3 year old LG refrigerator to the DUMP. We all need to start a class action lawsuit against LG since they are selling shoddy products and not standing behind them.

This dishwasher (LDF7810ST) quit after 2 years of use - it has never completely cleaned or dried the dishes even though a rinse agent was used. I rinse 3 times before a wash cycle and its still of no use. I had it repaired, but I should have bought another brand. I have also had an LG cellphone which was so annoying in its battery life that I went back to my old trusty Samsung for 2 1/2 yrs to wait out the contract. Life is Good as long as you do not buy LG.

2020 purchased a large LG french door fridge. We have a house water filter that also feeds the refrigerator ice maker and water dispenser. Lg does not provide nor offer for sale a plug to replace the water filter in the fridge. I am forced to replace the filter on a regular basis as no water filter should be used for eternity, unsafe. Lg when informed of the problem took many months to respond that they do not offer a plug. Other makes do offer plugs. LG is holding a gun to our heads to force us to buy their filters. I would never buy an LG product again.

LG Model WT5101HW - Had to replace the agitator in my 2 year old top loader washing machine. A few months ago there was a software update to correct unbalanced loads. Now the screw holding the agitator in place came undone. (It is held in place with a substantial LOCK washer). The agitator came loose and the plastic gear which drives it became stripped. The result was that it came completely unattached from the drive gear. The LG service man said he had never seen that happen before. I paid $189.75 for the part and repair. As the service man was leaving, I checked the mail and discovered a recall letter from LG concerning my washing machine due to excessive vibrations. Guess I know how the agitator screw became loose now! Called LG and after 1 hour of waiting and answering questions, they said they will have to get back to me about whether I will be reimbursed for the repair. I will keep you posted on developments!

We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have discontinued the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error button in a continuous shortage stage since about March 2020.This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

In September of 2012, I purchased the 31 CF capacity LG French door refrigerator with the ice maker in the door. Right away, water leaked out onto my tiled floor. The store manager actually came out and fixed it for me; he replaced a faulty part, and no more leak. Then, when we would set the freezer temp to -2 degrees F, the panel would light up with error codes, and the water and ice dispenser wouldnt work. LG service said not to set freezer below 0 as it causes the mother board to freeze up. Had to unplug it for six hours, to reset it. ??? Why have settings if you cant use them? Went along fine, but ice cubes remained a bit watery. Then one morning last week, opened freezer to a mess of thawed food. Then the error codes began coming on again. It is so sad there is apparently no quality control at LG!! Beautiful concept, but for $3300 one would expect to get more than ten and a half months out of a major appliance! Calls to Geek Squad with a promise someone would contact me within 48 hours. No call for over a week! I raised Caine, and now they are replacing my unit with one of my choosing. I am going with the new, four door Samsung with Soda stream. Fingers crossed! Get it together LG!!!

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

Yesterday I stepped into a puddle of water at 5:00 am, thinking it was my puppy that had an accident. I turned on the light to find that my refrigerator had stopped working, and I had a lot of water all over the floor. It is a 2 year old refrigerator, and never expected this kind of trouble with a newer and expensive unit. Either way, dealing with LG, has been a nightmare!! Nothing but excuses, as to why they can’t come out to repair it!!! We not only don’t have a working fridge, but also keep dealing with inept employees that are useless, and scrambling to salvage our groceries!!! Even after an appointment gets scheduled, some other repair place, calls and reschedules it. We will never buy another LG product, this is terrible customer service!!!!

We purchased a $3000 LG refrigerator in August of 2015, Model LFXS30726S, and it is a horrible design. It fails completely every 16 weeks. The fridge seems really nice, but 4 months later, it failed on Christmas Day. Frost builds up around the fan and doesnt properly defrost, causing it to fail. LG serviced the unit for the first 2 Failures, and now it has failed again. 3 times in 14 months. Lucky for LG, their warranty is for 1 year, and now they will not service or repair the defective unit.This design was flawed from day 1! It just takes 4 months for the fan to wear out. And each time we have to borrow a spare fridge, move all of our food, and wait for service. They even had a service bulletin regarding this issue, and so they replaced the back inside panel which was supposed to fix the problem. Guess what... it did not help at all. DO NOT BUY LG Refrigerators! THEY EITHER DONT KNOW HOW TO DESIGN PROPERLY, OR THEY DONT TEST THEM. I am filing a complaint with the Dept of Trade and Consumer Protection, under the grounds that the fridge did not live up to its intended purpose: Keeping food cold.

I bought my first LG front load washer 4 years ago. Stopped working, repair person sad it was the bearings, changed them out, still not working, so had to service second time, changed internal set of bearings so ok, now a new problem. The water is pouring out of the bottom of machine. So back to repair person. He told me LG had by now paid more for repairs, than the machine is worth, so now LG finally agree to relapse my machine, but I had to drive 225km to pick it up myself. But died that, and now, only 1/1/2 years later this LG is also stuffed. So for me LG never again. Worst machine I ever had, and I am 76 years old, so have had a few machines. Shall go back to ASKO.

We purchased our first LG Dishwasher in September of 2018. Within a few months it quit working. Had a repair company come out and replace the control panel. The repairman told us that these Dishwashers are known for bad control panels, because they get wet... What? Its a Dishwasher, of course it gets wet. Here we are again less than 2 years old and wont power on again, obviously another control panel. We are out of warranty and out of luck! Horrible.

LG Tromm. Well reviewed. No experience with the brand, so it was the first time. It was very expensive 11 years ago, but seems to have come down in price. Extremely satisfied with all the options, for e.g., delay wash, hand wash. The only problem was the mould around the rubber seals. I cant seem to get rid of it, even though Ive tried everything suggested, both by professionals and on the internet. The capacity was large enough to wash a King duvet and clothing for a family of 5. It needed to be energy efficient because we do 3 full loads a week. It had excellent reviews. Repairs are our main concern. Although we bought extended warranties for the pair (washing machine and dryer), it doesnt cover all parts or repairs, but for most. I wish the sales associate gave us the pros and cons of these machines. We have more pros when reviewing the LG Tromm, but more information about the mould problem would have helped.

This is the second time our fridge has broken in 4 years. They sent a tech three times to my house. This last go round to do whatever he did - and it did not fix the problem. How many times are they going to pay these repair people before they decide to cut their losses and just get us a new fridge. I wish they could just give us cash replacement value and we could buy a different brand - because LG is terrible.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60s. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me its user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125. So I tell the guy its not user error and he tells me then I need to manually defrost. I tell him I have never heard of such a thing for a fridge in 2021 needing to be defrosted every two months. So ask him, Are you telling me I have to defrost this thing every two months? And he says, Thats not what I said. Yes..Thats what youre telling me. If the tech comes out here for $125 and finds it just needs to be manually defrosted then I will be charged for him to do what Im supposed to do every 2 months!!! So in other words this expensive piece of junk needs to be manually defrosted every two months. Worst purchase I have ever made and worst customer service. Save your money and buy another brand because they do not stand behind their products at all. Now Ill have to buy another fridge and have this carted off as scrap metal because I cant sell it to another person knowing it is defective...Im not LG.

We have a 25 cubic foot stainless steel side by side refrigerator, 3 1/2 years old. On the 8th we noticed the freezer wasnt freezing (thought we had left the door open), but on the 9th we noticed water on the floor from the ice melting, called Sears where we purchased it and got the name of 2 service techs. The next day he came out and said the compressor had gone out (he mentioned that LG is known for this, and GOOD LUCK with service from them), he gave us a quote to fix it, said for what it would cost it would be better to get a new one. The next day we went to Sears to look for a new one, found out through them that the refrigerator was 100% warranty from LG on parts and labor, so we went home and called LG the next day. By this time we have lost hundreds of dollars in meat and other items out of the fridge and freezer.After contacting LG and talking with an agent, and letting them know we had a compressor go out (let me tell you, every time I talk with a new one, and every time the language barrier makes the communication hard), anyway they said they would get a service call right out. That was on Monday the 13th, I did not hear from them so I called back, and again no service scheduled, the agent said they would expedite and get a service request. On Thursday the 15th, I got an email that we would have a service call on Friday. Friday morning I called A&E service to verify the service and time, they had NO record of a service call. So I called LG and they told me to call A &E myself to schedule, so I did, well A & E says they cant set it up because its under warranty and I have to go through LG, so I call LG back again. I was on the phone for 51 minutes (mostly on hold) with a Michael, results, they will expedite, give them 2-3 business days.On 4-21 called LG to see where we were, was told that A & E has scheduling issues, give them 2-3 business days. Called LG on 4-24, same thing, give them 2-3 days, but this time they offered to pay up to $200.00 for a refrigerator rental. I declined, one, doubt this would pay for a rental for as long as this is taking, and two, we lost everything when it went, so basically living on the basics to get by, NEVER thought it would take this long. I asked for corporate phone number, but forgot this was suppose to be a manager I was talking with, so I was given a phone number and it was the 1st number I ever called for the service, this person hung up on me.Called the corporate number back 256-612-5359. Talked with Rads, while on the phone with me he called A& E and told me that A & E accepted a work order for the repair, but have no record of it, so HE IS GOING TO EXPEDITE THIS TO CORPORATE OFFICE,, GIVE THEM ANOTHER 2-3 DAYS to get a response. However he did offer because of my issues they would authorize a local service repair and pay for the parts, we pay the service and labor and they would reimburse us up to $450.00. I passed on that option, if they reimburse as fast as they get service I may never see the money, and at this point in all of this, I do not trust them. I feel all I have got is a run around and a way of them hoping we will go buy a new refrigerator and drop the repair claim. Not gonna happen.P.S. when we were looking at Sears in the beginning, was looking at a Kenmore Elite, however now that I know it is made by LG, there is no way I would buy it. Our original local service man that we had, told us good luck with LG, obviously this is their normal customer service. We have become a disposable society, and nothing last like it use to, but when you spend $1500.00 on a refrigerator it should last more than 3 1/2 years, and if it still is covered under warranty, you shouldnt have to go through what I have. I would not recommend anything LG, if this is how they take care of their customers.