I purchased an LG Model# LFX33975st Refridgerator from Lowes September 2004. I paid 2748.60 for it and also purchased the Lowes extended warranty. That is a whole different issue. This fridge never cooled like it should from the day I bought it. I would hear weird noises from time to time, several times the freezer would start to thaw out. At first, I thought my wife had too much stuff in it but that wasnt the problem. Then it would start working again. A lot of food would spoil in this fridge. Well, it finally quit cooling altogether and we lost all of the food both in the fridge and freezer. I called Lowes as I had an extended warranty and I also contacted LG. LG sent a new compressor and the wrong filter drier and scheduled the service facility to come out and make the repair. The repairman came out and found a leak in the fridge evaporator. He ordered the new part, he came out to make the repair. Now, this is going on for 3 weeks. 48 Hrs later the freezer is working but the fridge is not. So after doing a little research online, it is clear that LG has major issues with their compressors and other components that they are aware of and there are several class action lawsuits against them. I have all LG appliances in my house as the salesman at the store told me how good the LG products are. I am very sorry I purchased these products and will never buy another appliance from LG or Lowes.

Worst Customer Service ever experienced. DO NOT BUY AN LG PRODUCT. Going on 4 months to get our new refrigerator repaired and still nothing.

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

I am updating my review to state that I contacted LG by email thru their website, asking if there are any snap in times to utilize the bottom rack more efficiently and keep smaller items from falling through. I have not received any response from LG, and on reading similar reviews on the other brands I had contemplated, I would just be costing myself more money for the same issues, plus another installation fee since. At least I purchased this dishwasher on a good sale. Sadly I concede and no longer will enjoy the challenge of easily cramming three days of dishes and miscellaneous items into my dishwasher.

The LG website doesnt work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughters duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the bulky/bedding cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on bulky/bedding setting and chose very dry....twice! Thats an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a bulky/bedding cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

Installed the refrigerator last August, now it is not working. We have to wait 4 days for a repairman. Luckily I still had my older refrigerator in the garage so that I would not have to throw out all of my food. I wont purchase a LG product again, especially after reading the other customer reviews.

I purchased an LG French Door refrigerator with model # LFX28978 last May 2011. The freezer has had constant problems with frost, not closing properly, seal defect, etc. I have had numerous calls with LG. The last one, the lady who answered said and I quote You have to remove the second drawer, open the door twice every 27 times you open the freezer door, pull up and down on the door and to align the track and slam close twice. This is the most stupid thing I have ever heard in my life. This isnt going to work, there is some kind of design defect and LG should replace it.

We purchased this refrigerator less than 3 years ago at our local Home Depot store. We decided to upgrade our kitchen and splurge a little on a reputable, high end brand fridge - LG. After 6 months of owning this fridge, we have had nothing but issues. We have had it repaired at least 6 times. The main issues being: (1) it not staying cool/cold, making it inoperable and spoiling all of our food contents; (2) water leakage; and (3) ice not working. The first item has been the most common, the most frustrating and the most costly to us. We just recently went food shopping and the very next day, our fridge decided to stop being cold. All food is spoiling again. You could imagine the money that is lost and the predicament it puts our family of six children in. We are not picky people. If its a simple fix, we would gladly take care of it ourselves as to not burden anyone else. The repair service keeps fixing the same things and replacing similar/same parts. I must say I would not recommend an LG product to anyone and I would never purchase an LG ever again. They are pieces of junk, in our opinion. Another complaint about how cheaply made these things are, the side shelves and the middle sliding shelves keep falling off as they are poorly made and poorly designed. A total piece of junk. Very disappointed in this product. Very deceiving as it looks great sitting there in the store all nice and shiny, but internally its crap. To be perfectly honest, next time were just going to go with an inexpensive brand and if we get 3 years out of it before it breaks down, great, then well toss it. But I wont feel so bad because I wont be splurging money like I did on an overpriced piece of junk like LG.

We bought a $4000 LG refrigerator from Home Depot 13 months ago. When we first received it, we noticed the plastic piece above the fruit/vegetable drawers was broken. A repairman said that he would order the part and return once it was received to install it. That never happened. I let it go since the refrigerator itself was functioning fine. Unfortunately, as soon as the 1 year warranty expired, so did the refrigerator and the freezer. They both stopped working. The LG repairman states that he needed to order a part and would return. He did so, but unfortunately the new part that was installed didnt fix the problem. A few hours later the refrigerator also developed a loud noise as well as a vibration. The repairman was supposed to come back this morning, but LG called 30 minutes ahead of time to say that the repairman called in sick and they dont have an alternate repairman (even though I live in middle of LA). A repairman is scheduled to come back tomorrow. Well see what happens. Were upset because we have had to be inconvenienced several times for a repair to a very expensive appliance that is relatively new. We have 3 kids and cannot survive without a refrigerator! Im never buying an LG product again.

LG Wave Force HE machine, True Balance Anti-Vibration System, Inverter Direct Drive - bought about 18 mo. ago. First thing company did was sent me a check returning my warranty $$. I paid extra for 5-yr. added warranty. Have fought this machine since day 1 with finishing a cycle without the UE error coming on. I have king beds so our linens are larger but I do not overload. If anything, I underload to avoid the unbalancing of the tub. I even put the spin on medium in attempt to be easier on the machine. I am so sick of this thing!! I am going to sell it to the highest bidder on a Swip Swap page and hope they have better luck with it. Worst machine EVER! Seriously. It shakes so hard I am surprised there isnt a hole in the wall. All I remember is buying from Sears with a great big 10-year warranty on the front of the machine. Cant wait to get rid of this thing.

I purchased stove on 17 August 2016, today as I was wiping off the stove top one with Dawn dish soap and soft dishcloth I noted that a spot on the coating of the center grate had peeled off. It looks as though it will spread. I have not used any harsh chemicals, cloths, or abrasive scrapers. I have only used the center grate ONE time. I called customer service and was told to call the parts people since my 1 year warranty had expired, I would therefore need to purchase a new grate! Also, the oven is almost impossible to clean. It requires repeated applications of water and now they recommend adding baking soda and repeat again for cleaning. This is a horrible appliance. Also purchased LG Refrigerator and Microwave. I can only imagine upcoming problems with them. Customer Service simply tells you what they cannot do. Do Not Buy LG products.

Updated on 06/24/2021: A lot has happened behind the scenes since I made the first post. LG stepped in and offered to set the situation right, so I gave them the opportunity to do so. As you will read here, not only did they fail to make things right, they ended up making it worse. I warn you now, it is not a short read. March 30-Must have gotten someone’s attention. An unidentified person (this is a trend) PMed me via Consumer Affairs (CA) and offered to address the situation. They asked for some info, including billing address for the original purchase. I gave info and waited.April 2- Offer to repair machine at their expense is forwarded to me through CA by an unidentified person. I agree to offer. Sometime after this point, LG orders 2 replacement parts, a new main control board and a display board. I am not sure why the control board was ordered, as it was obvious the display board was the problem. The display board is the problem on every one of these machines.April 6-I get a notification by text from a random number (never identified) informing me that I recently scheduled service for my machine to be performed on April 8. Only problem is, I didn’t schedule service. Someone from LG (never identified) took it upon themselves to schedule this service without consulting me as to whether this was an acceptable time. The text number this was sent from could not receive return calls or texts, and no contact information was available to reach out about this scheduled appointment.After some digging around on the LG site, I figured out that the service was indeed scheduled, and also found out at this time that the above-mentioned parts had been ordered (one part was on backorder) and shipped to the billing address I originally gave on CA. Only problem with this is that the machine is not at the billing address, therefore both the parts and the service tech were heading to the wrong address. If someone had contacted me when the appointment was made, I could have given the correct address. If some useable contact information was made available to me, or if anyone in this process so far had identified themselves, I could have shared the situation with the incorrect address. But none of those things had happened. I share this latest update with the unidentified PM contact on CA.April 7- A box arrives from LG. I open it to find a new control board. Not the display (the part that is actually broken) but the other random part. Turns out that the display board is on national backorder. Not surprising since the OEM display boards have a 100% failure rate. With every single unit of this model needing this part replaced, demand is clearly high.April 8-Tech Visit #1. The service technician calls me to tell me he is 10 minutes away. I then tell him that he is 10 minutes away from the wrong address. He finally gets to the machine (I was able to be there), swaps out the mainboard, figures out mainboard is not the problem. I knew this already. So did the tech before even doing the job. Once he determined the main board was not the problem, he swapped the original board back into the machine and left, planning to return when the display board arrived. Since the mainboard did not appear bad, he returned the new mainboard to LG. This would prove to be a regretful decision.April 13- New display board arrives. I contact service tech and he schedules the next day to come install it. April 14-Tech shows up for Visit #2 (the fact I am giving numerical designations to tech visits should tell you something) and installs display board. I am not at the house this time, or much of the remaining catastrophe would likely have been avoided. According to my wife, he swapped out the board, hit the power button to see it power up, packed up his stuff and left. He did no function check or system diagnosis whatsoever, just looked for the lights to power up. He also went into the LG service system and reported the repair job complete. It was not, and the fact that he did report it as such would create problems down the road.After tech leaves, wife loads machine and tries to run it. After about a minute, it shut down and gave an error code indicating no water flow. I get home and check water supply to make sure that we didn’t have that turned off. I will also mention at this time that I have degrees in both electronic and mechanical engineering, and have been working as a design engineer and troubleshooting technician for electro-mechanical systems over 30 years. So I was able to deduce that we had sufficient water flow, but the electric water valve in the machine was not turning on. I contacted the tech, and he informed me he would come by the next day and check it out.April 15- Tech comes back for Visit #3. During this visit I learned the tech was a refrigeration expert, and had limited experience with dishwashers. He was competent, just not that experienced with LG dishwashers. He figures out that he had plugged something together incorrectly. I am not clear whether this mistake was made during Visit #1 and the incorrect connection was made at the mainboard, or during Visit #2 and the incorrect connection was made at the display board. I suspect it was #1 and the problem was at the mainboard because one of the connectors he attached incorrectly was to the main water valve, thus the valve did not work, as I had identified. Wherever the problem, he swapped the connectors around, ran a diagnostic, declared it good, and left again. When we powered up the machine I could hear the water valve now working, but after about a minute, the same error code and shutdown occurred.April 15 Part 2-The tech comes back that night for Visit #4 (told you we needed numbering). I am there, and we spend quite a bit of time checking out the machine. I teach him a few things about how the systems operate, and using some of my electronic testing equipment we figure out that the system is not seeing a signal from the water flow sensor. Hoping sensor might be bad, the tech ordered a replacement sensor.April 20-Tech got part, and stops by for Visit #5. Flow sensor not the problem. He spends over 2 hours of troubleshooting, including 2 calls to the service center for technical support. They go through everything, including checking the wiring harness. Nothing bad with wiring, but the mainboard is not supplying power to the sensor. It was never admitted to me, but I will bet a month’s pay that when he incorrectly connected the plugs in Visit #1 or #2, the sensor power supply on the mainboard was damaged. If he had not already sent back the new mainboard (remember I said this would be a regretful decision?) he could have swapped in the new board and likely fixed the problem. But he didn’t have the parts, and he was eventually told by the Service Center to stop attempting repair and RMA the machine.April 21- An unidentified person contacted me by text to inform me that the Alternate Resolution claim was started. But I should be prepared for it to be denied because the computer system says that all parts are functional. Remember the tech incorrectly reporting the machine repaired after Visit #2? An explanation by myself containing actual factual information and logic did nothing to change the response.April 23- I receive a phone call from LG asking about how I rated the service I had received in early April. Because the tech had reported he completed the repair, the gentleman calling me had no idea the job was botched, and he wanted to know how I rated my service experience on my freshly-repaired and perfectly-operating LG dishwasher. I don’t think he was very fond of my answers.May 1- Received voice mail from someone at LG telling me I was to be offered a bit over $500 for my permanently broken $1k machine. It further instructed me to contact Shakiah M about payout. May 5-When I talk to Shakiah, I’m told the actual number offered is even less. After several back and forth discussions on both text message and email, I agree to accept the offer, as long as there is no legally-binding contract included. I am assured there is not.Side note: It’s bad enough that almost no one from LG ever identifies themselves, but I am even more amazed by the amount of correspondence throughout this process done by text message on a cell phone. Is this what we call professional corporate behavior in 2021? Text messages? What are we, high-schoolers? May 28- Finally get a written offer. And that assurance there is no legally-binding component to the offer? Not true. I must waive off all rights to pursue further action if I accept this offer.Let’s recap: I started this process with a top-shelf machine with a single defective part. A $200 replacement part and 15 minutes of effort to install this part would have fixed my machine. But thanks to the mistake made by the service tech, I now have a junk machine. And what is the offer from LG after three months of hassle to fix all of this? Half what it will cost to replace it. Now I have a choice. LG is so in breach of contract here (not the warranty, BTW) that I will almost assuredly win in court. But small claims court is a hassle. I have tried to give LG the opportunity to make this right, and they continue to fail me, and will no longer even respond to me.30 day deadline to accept offer is June 27, three days from now. If LG really wants to make this right, then they need to do something better than half replacement cost for a machine THEY BROKE. If not, looks like I will see them in court. And I won’t be suing for just the cost of the machine. Punitive damages will be added on as well, and I have high confidence in my case and my ability to present it. I have been an expert witness in court proceedings several times, so court does not faze me. I don’t want the hassle of it, but I won’t be treated as a pushover either. This is LG’s mistake, LG needs to fix it with a reasonable offer.Original Review: We bought an LG LDP6797BD dishwasher in 2018, with the intentions of putting it in our house being remodeled. We used it in our rental home for about 8-10 months before removing it from service and putting it in storage. It never got installed in the house, so after sitting for 2 years, we pulled it out of storage and put it in another rental property where it has worked flawlessly for 5 months. Now after a total service life of 13-15 months, we walk in the kitchen one day to find it dead. Wont power up, wont light up, wont reset. Looking at a few videos, I picked up a line filter. Not the problem. In fact, once I had it apart to change the line filter, I could see the red LED lighting on the board. So clearly it has power. Then after some more research, I find the web full of similar complaints. The number of purchasers with failures occurring, conveniently almost immediately after the end of their one-year warranty, is simply staggering. The Amazon listing for this dishwasher has 100% 1-Star ratings. Let that sink in. 100% 1-star ratings, I have never seen that on ANYTHING in my life. And especially not on an item that costs $1000. This design clearly has a significant design flaw somewhere. The number of instances of identical failure occurring within a span of 12-16 months of service life is not a coincidence, and this statement is coming from a highly-experienced engineer with 3 decades of experience in design and manufacture of electro-mechanical systems. I know better than to believe that any manufacturer can take products to market and NEVER make a mistake in the design cycle. But what that manufacturer chooses to do about it when mistakes happen is what defines a company. This machine has a major design flaw, LG knows it, and apparently has chosen to do nothing about it. And I guess they have a right to not do anything about it. Well, I have a right to do something about it as well. If LG continues to leave customers like myself that spent quite a bit of money on a clearly defective product, then it will be the last of my money LG will ever see. And I will go out of my way, every chance I get, to encourage as many people as possible to also not ever spend THEIR money on an LG product. This is site number 2 for the day, I wonder how many more times I can tell this story before the weekend is over?If LG believes that not addressing this issue will save them money, I can assure you it will not. They will lose far more money from me alone than what it would cost them to make this right with me. Add to that lost revenue the amount of money they will lose with all the people I convince to not ever buy LG as well, and this will quickly become an expensive mistake many, many times over what it would take to fix it. If everyone else being screwed does the same, we can make a statement that LG simply will not be able to ignore. LG, the ball is in your court.

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

We bought an expensive $2000+ LG French door refrigerator from Pacific Sales. 16 months later refrigerator stopped cooling and freezing. LG customer service after several attempts to diagnostic and instructions to reply in the refrigerator and wait 24 hrs they finally said to call a certified LG 3rd party. They said this is a common well known defect. Compressor may be covered by LG parts, but back ordered for weeks and labor would be 700.00 and no guarantee it would last more than 1-2 yrs. Called Pacific Sales to see if they can help us resolve issue or help us good a good deal on a new refrigerator. Called twice. They said the manager would call but they never called back and were useless. Don’t back or service their sales. We gave up and bought a new refrigerator from Sears with a 5 yr warranty to be safe. Lesson —- DO NOT BUY AN LG REFRIGERATOR. There is a class action lawsuit against them. They NEED TO ACCEPT THE PROBLEM AND compensate the people that have been taken advantage of with suboptimal technology parts and service and support from all levels. So irresponsible and careless. Embarrassing. LG will eventually go out of business with that record.

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

The features that I like about the refrigerator is the finish, the size, the overall design, it also has large storage drawers and also has a large freezer to make it easy to organize your frozen foods. I would like to see a more variety of colors and finishes and more unique and innovative features that no other brand has and app to control the temperature of your refrigerator and a ice and water dispenser that can be controlled by an app as well. I choose the LG brand because the brand has been around for a long time. They are a high quality brand. They make a variety of durable and unique products. Their products have a unique and stylish design and are easy to use and lasts a long time.

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

We bought our LG washer and dryer in 2006. You can take any of the complaints/descriptions from the others and put our name under it as our problems are the same as theirs. The problem with smell and extreme mold buildup started immediately and continues to this day. We clean it weekly with washing machine cleaners, bleach and dishwasher detergent to no avail. The washer door stays open when not in use. LG customer service? It does not exist. We will never buy an LG product ever--not even an alarm clock! I would give it zero stars if I could. We have a smelly washer filled with mold and mildew. We are going to buy a new washer today. Good riddance, LG!

Within the first year of owning a new LG gas range, the 5 burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace. 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together.

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

My refrigerator is not producing ice or water through the door. I contacted someone named Kent and he assured me someone would contact me to resolve this problem. No one has. Im so angry. This item was 2500.00. What a piece of junk. I have had a private plumber in to fix leaks on the fridge. Its only 4 1/2 years old. I would never buy anything by LG Again. The customer service is inadequate, as well as the product.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

Purchased this microwave February 2015. Have had several electrical problems. Circuit board shorted out, micron blew out, the sliding door for the exhaust fan broke and had to be repaired. It takes forever to receive replacement parts. Will never buy another LG microwave.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

Anything but LG! Had trouble right off the start with LG. Started getting error codes on the front panel within a year of owning. Tech said motherboard needed to be replaced. Then within a couple of months noticed water collecting inside the fridge. Cold air ducts became blocked because moisture got into them and froze. This duct supplies cold air to the ice maker. Cubes melted sending water all over floor. Tech removed all internal components from freezer, cleared duct and adjusted/moved the thermostat.Last week while on vacation got a call from my son saying fridge quit working sending water all over floor again! Tech came out said compressor is not working and stated it would be less expensive to buy new than replacing the compressor. This is just over 5 years old! We will place a call to LG and see if they want to stand behind their product!

We bought the LG Steam set back in May 2009. With a big family, it was such a blessing to get a large capacity elite washer and dryer! We used our tax money for this expensive set with the premise the company pledges: that we would quickly reap the savings of this energy and water efficient washer. Well 4 1/2 years later we have a broken washer with a bearing assembly that needs replaced. The washer kept filling up all on its own and leak, then it wouldnt drain and then getting stuck in the midst of a cycle. We would have to drain the tub and ring our clothes out by hand (we have 7 people in our family). Then it finally quit spinning altogether. It has been a mess to say the least. Total cost to fix it? Repairman said in the $800 range. That is ridiculous for a machine that is less than 5 years old and was so expensive to begin with. And it sounds like this is a manufacturing problem as I read so many others who have this exact same thing happen. Can we say class action law suit? Sign me up.

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

I recently bought LG WD1275QDT, found disappointing not unto expectation for the price range. Not recommended (but company suggests) for liquid detergent use if you use pre-wash, Main-wash detergent will leach into pre-wash and left nothing for main wash (Media has better design for dual use). If you open detergent tray risk softener leaching into wash (bad design). Rinse and wash water inlet is same. Expect more soap may leak every time. Also pipe is corrugated may hold detergent. Takes long time to wash. 2-3 hr is most common option (I found time being wasted between cycles, NOTHING is optimized may be company wanted to use all possible rotations of inverter control). Load sensor will NOT help to optimize/help select correct detergent according to load because 1. Reading not indicated 2. You have to put detergent before start (waste of technology). If paused door opens after 2 mins and machine switches off after next 2 min (very bad). Sometimes door doesnt open even after pause or power off??? If you pause 2 times machine switches off, have to start over again (Software bug?). Machine has option like selecting pre-wash, spin, temp crease care, intensive but they have to be selected before, change of mind. No way.

Gas range stove igniter went after 3 years. Only one service technician (outside company) in our area. Called Sept 15, booked service earliest Sept 22nd. They arrived and said they needed to order a part (we already told them what we needed). Called several times to get a date for repair with little to no response. Called LG - this is the only technician they have. LG called and I have to wait. I am at their mercy. Service Technician showed, called complete and product serviced and working. Not the case. Oct 1st LG have stated the repair company will not be available this week but will call and hopefully next week. Product is only 3 years old. This is the most they will offer in service. 3 weeks or more without a working stove is acceptable to LG.

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

The purchase of the LG Washer is by far the worst I have ever made. Despite complaints to LG nothing has been done. The finish on it has faded, during the spin cycle the vibration is horrible, knocking things off the shelf, the smell cannot be controlled along with the mold on the rubber seal. Now I notice chipping on the glass on my front loader that has now produced a crack along one side and is making its way toward the center. Never will I purchase the LG brand again!

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

Remodel kitchen, replaced all appliances with LG top of line Stainless items. Within a few months the knobs start melting, after LG repairman visited a few times and attempted to repair the stove to no avail. I got the run around after contacting Home Depot where I purchased the items, the manager got involved and the range was replaced. The problem continued with the second range. I did get a couple set and then LG stated they would send one more set, now that that set has melted I just cant afford the high cost of another set of control knobs. Its really sad that you invest so much money buying someone products and they pretty much NOT worth the time you spend researching for the best products. These company makes Billions but do not care if their products are a value or if the consumers got a fair shake out of the deal!

I simply cannot stand my front load LG washer! From day one, Ive found grey or rust colored random spot on our clothes and towels, and nothing seems to get them out. What a waste! There are a lot of bells and whistles which may seem nice, but I rarely use them and rarely need them. Never would I recommend this product. I miss my old top loading washer.

This washer is supposed to be top of the line material! I have owned it for less than 2 1/2 years and it has been nothing but trouble for 2 years!!! First, I was told that my water pressure was too low for it. So, I had someone work on my well pump to increase my pressure. Not the cure for my problem! Second, I was told it wasnt level. I had it leveled and checked several times. Still the same issues. Third, I was told that my Gain laundry detergent (which I have used my entire adult life) was the problem. Keep in mind, it has HE on the label. Indicating it is for High Efficiency washers. So, I changed detergents. Still not cured??? I have called LG company trying to do the Smart Diagnosis for it. I was put on hold for over an hour, 2 different times! I have to check on my laundry at least 3 times or more for every load. It will pause and throw error IE, UE, or uE with every load!!! My clothes DO NOT get clean! It takes at least 2 hours to do 1 load! Sometimes, it takes ALL day to do 1 load! I am fed up! I am tossing this hunk of junk out and buying a standard old style washer! I want knobs to turn and an agitator that turns and cleans my clothes!

The people who sold me it promised to come fix it if I ever needed it, they lied. My dryer sucks, I have to run it twice just to get my clothes dried. Worse thing ever. Absolutely awful. I will never buy an LG again.

We purchased an LG fridge from Home Depot on the 19th of January 2011. This fridge went hot and destroyed most of our food on July 13th, 2011. I called LG and they ended up getting a technician out to the house that afternoon. LG said the issue was the control board, but the tech thought there was more. He ordered a compressor as well. Home Depot gave us a fridge to use in the mean time. They returned to fix this on the 26th of July. The panel didnt solve the issue so the tech went to install the compressor and found there was no freon in the system. LG didnt believe this was the problem after two days of waiting, so the tech had to come back on Friday on the 29th of July to install an evaporator with UV chemical in it. The fridge had a bunch of freon on the charge side indicating a blockage somewhere in the system. We had to run the fridge for all weekend and then late Monday, came back to find it still was not cooling or working. LG, at this time, said they may replace it. After a bunch of calls to LG and getting nowhere, we finally are being told they will replace it. This is another 7-10 business days with no fridge and no results. LG informed us that they will NOT pay for destroyed food. I would not purchase another LG product. We have 4 other LG products in our house not including this fridge. The customer service sucks and response times are unacceptable.

Dishwasher was within one year warranty period. Called for service. Was told someone would call back. Never did. I called back, was told service technician would schedule a day. Never called. I called back. No service in my town and would have to have a review of my issue. Told to call local repair person and they would cover it. I did. They would not ship the part to him and when I called they said hey never authorized it. Said they escalated my repair to another department and would call back. I had to call them back, this was over 4 months. Final call from them was to call Sears and have them cover it under the extended warranty that I purchased as the machine was now over the one year coverage period even though I called well before the year was up.

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

LG Electric Range Model LRE3083ST - Bought it February 2015. I noticed a greasy film accumulated between the glass panels in the oven door. Called for repair person, he came two months ago. Hadnt heard back from him. Called LG and complained. They told me that they would send someone to clean the glass. Which doesnt resolve the problem. LG told me if I didnt like it I could go to Best Buy where it was purchased. Best Buy wont do anything over the 45 day return policy.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

This machine has cost me hundreds of hours babysitting it. It will not finish a load on time nor does it ever complete a spin cycle without reloading it or taking items out, and trying over and over to balance it... I must say I HATE this machine and would strongly advise no one to purchase it. It is a waste of money and time. My energy bill has increased since this machine has come into my home, along with my water usage... Never again will I buy a LG.

I own an LG front load washer. It has been problematic since its purchase 3 years ago. It never cleans the clothes. It makes clothes smell awful. I found out others are having the same problem. I wish they give my money back. I used all the recommended treatments, washing machine cleaners (additional expense), emptying its water often (additional inconvenience), leaving the door open when not in use (hit my legs and bruise them), still clothes smell horrible, especially towels seem to absorb this mushy smell. I hope soon I will get rid of it. I missed clean smelling fresh clothes so much. I need to use a ton of drying sheets to suppress the smell. NEVER BUY FRONT LOADING WASHER. I WILL NEVER AGAIN. They do not save water because you have to wash your clothes again and again. Also you need to clean the machine with special cleaners while running it empty. So in the end no water is saved.

Bought the LG washer from Lowes and for a few days it worked OK. It then started to vibrate across the floor in our laundry room. We called LG and they sent out a repairman and repaired the washer. It worked for about two loads and then vibrated again. Two different companies came out 4 more times to repair it over the next 3 months. None of those times did they fix the unit. After the 5th time the washer vibrated and flooded out laundry room. We called up LG again and they said they would issue a full refund. The next day we went out and bought a Maytag washer with zero issue so far. To get the refund LG gave us a case number and a link to upload our proof of purchase. After not hearing from them for a month we called them up and said they have no record of them saying we would get a refund. Their customer service is a joke. They claim they have no record of 3 of the repairs and no record of saying they would refund the money for a lemon washer. I will never buy an LG product ever again and will let all my friend know that they should stay away also. We are out $800 for a washer that never worked from day one.

We own a french door LG with Ice in the door. The box worked flawlessly for the first two years. Since then it has been nothing but a long effort to get the ice maker to work. There have been no less than 10 service calls trying to fix the ice maker. They replaced PC boards, ice makers, ice dispensers etc etc. The final fix was a motherboard, ice controller board and a new door. This repair lasted about 3 weeks and then the box quit making cold and we lost all the food. The service company that provided the repairs was competent enough, but the box is just a piece of junk. We had a terrible time just getting repair service for the last failure. According to our service contract we should have been given a new box after the third repair. I have called them time and again and cannot get them to move on replacing the box. I cannot tell you how utterly frustrating it has been to get this box repaired. We were given a loaner box from Home depot after the LG quit entirely. The box is not working and we still have the loaner from Home Depot. Hurrah, for Home Depot. My only words for anyone who buys an LG is you better have another fridge and you better buy a good service contract.. Forget about an ice maker, they just dont work.

This is a follow-up to a review written on January 22, 2013 regarding my LG washer. I did hear back from the resolutions department at LG who extended a prorated offer for my unrepairable washer. Whereas I feel the offer is fair, it is a year late in coming! The offer will allow me to purchase another machine. Trust me, it wont be another LG despite their good ratings on various websites. I am still out the hundreds of dollars in labor costs, plus the cost of having my clothes laundered at a local dry cleaners. As I said in my remarks on the 22nd, I do consider myself a pretty savvy shopper by checking both company and customer reviews. But this time was way off the mark. I hope and pray that my next choice in a washer, this time a front loader by Electrolux, is a wiser decision and that I wont be on a first name basis with my local repairman for a long, long time!

We purchased an LG top-load washing machine in early Dec. We waited until Valentines Day for it to be delivered! A new machine was needed after 15 years of washing 4 athletic boys & a construction working husbands clothes! Our trusty Maytag front-load machines were going out. I wanted to buy new Maytag machines but I got talked into LG by the salesperson & fellow customers. I will just state now how truly sorry I am for being swayed into that decision because it was 1 of the worst choices Ive made. I cannot stand this machine! Im not exaggerating when I say my clothes come out of the machine dirtier than when I put them in! The clothes dont even get covered in water! I know theyre environmentally friendly, but even when you use the water plus option there should not enough water to get all the clothes wet! I have to physically get my arms in the machine & agitate the clothes.I called the store we purchased them from and of course since they are used they wont return them. I call LG, whose customer service is in a foreign country and the guy proceeds to tell me in a heavy accent that I dont know how to use the washing machine. Its user error. He didnt believe me that the clothes werent washing and continued to argue with me that I didnt read the manual. I asked what we could do to solve this problem & he told me theres nothing they can do. LG... Lifes good... NOT if you own an LG appliance! If you do buy an LG machine make sure you also buy a washboard! Youre going to need it if you want any of your laundry to be clean!

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!Admittedly, we were enamored by their products. We drank the “Life’s Good” Koolaid. The only element that differentiates one manufacturer, from another is their customer service when things go wrong. It’s easy to spew “Life’s good” mantra when people are spending millions on your products. It’s what a company does to help its brand loyal customers WHEN THINGS GO WRONG - that is the true measure of their worth. I was an LG brand loyal consumer. I’m over that now & hope to warn others so this nightmare doesn’t happen to them. My neighbor had a similar compressor problem with their Samsung fridge. They received a full refund for what they paid for it, in TWO DAYS!One of my husband’s cancer meds requires refrigeration. Even knowing that, LG customer service reps give the same rehearsed canned response; “we’re sorry for your inconvenience”. 1) They’re NOT “sorry” & 2) Being without a fridge for the whole month of August is considered well beyond “inconvenience”!!! They’re doing NOTHING except continuing to try to get it repaired at a snail’s pace. There’s NO possibility of getting anything done quick with them. I offered to give them MY FedEx acct. # to overnight another compressor. No, they can’t even do that. If I could afford to put this piece of garbage on the curb for trash pick-up, I would. But we bought all new appliances knowing we were going to be retiring & these were supposed to last us as we prepared to live on our fixed incomes. I would go buy a similar fridge by another brand manufacturer if I could, but we’re not drawing the salaries we once did. LG expects us to wait ANOTHER 3 wks or longer to see if their tech can replace the compressor, again. When asked if they could overnight it - no, that’s not their policy. They are a disgrace!!!

I have a lovely 3 door refrigerator that was purchased in 2007. At the 13 month mark, I started having trouble with an irritating beeping sound that let me know the door was not closed completely. After checking to make certain the doors were not blocked and completely closed, I continued to hear the alarm. Service engineer called, replaced the sensor. Sound gone. This has repeatedly occurred time and time again over the past 7 years. Its actually beeping right now. I have even purchased a home warranty primarily for this issue. 2 different service engineers complained about the LG refrigerator. I will never purchase another LG refrigerator.

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. Im so angry I was thinking of buying the fridge to match but not now.I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

I chose to buy it because it was a good price and the correct size and color, and also the LG refrigerator met my initial expectations. The LG refrigerator had basic features. For example, it kept my food very chilly, nice and cold but not too cold. Just right I would say. The only thing I dont like about really any refrigerator is that they dont have a self clean option.

The Lint Catcher has a chipped end piece on one side and the casing that holds it is chipped as well. The clothes get caught on both of the chipped pieces and stretch, tear and break off depending on what the clothing item is.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

Model LRE3023ST the bottom drawer pull out is difficult and dangerous to your hands. You can easily be badly hurt when trying to pull out the bottom drawer to clean underneath the stove or if something falls behind. This bottom drawer is so difficult to pull out, it should NEVER EVER be used. This model should be recalled.

We purchased this refrigerator from Home Depot in April of 2016. One year in, we started to hear a loud rattling sound. The repairman said it was build up of ice around the fan. Fan had to be replaced and fridge defrosted and told me to keep all the seals maintained with vaseline to keep it from happening again. Now, another year later, the unit has stopped cooling. All the food in the freezer had defrosted and fridge was warm. LGs website listed two service companies in our area. First one doesnt do fridges anymore. Second one had terrible reviews so I didnt call them. Had the same repairman come out that did the fan and he says the compressor has failed. This really needs to be a class action suit against LG... So many people have the same issues and we paid close to $4000 for this refrigerator.

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

I bought an LWD3081ST double wall oven. The thermostat faulted twice in past year. I paid $7.00 for its part and would cost several hundred to service. Obviously, the design has flaws and I got no service from LG. Their customer service is rude and unhelpful. There are no return calls despite complaint. This oven cost $3,000 and company doesnt stand by product.

I highly recommend NOT purchasing any LG products. Customer service is pretty much nonexistent. From the day I received my EXPENSIVE, brand NEW washing machine. There were issues. LG will only keep sending service people and replacing parts in hopes that the product will work as expected. Any REPUTABLE company would have replaced the unit immediately. CONSUMER BEWARE.

Please do not buy any LG washers. I wish I read the reviews before I purchased mine in June. This machine doesnt rinse or spin properly and the loads are always wet and heavy. And this machine makes all the clothes smell horrible. I was told by LG that this was the customer error and the machine needs to be cleaned monthly. Ive never heard of such ridiculousness. A HUGE disappointment. I also never had to post a negative review for any purchase Ive made but especially after I spoke with a rep who was rude and utterly useless, I felt the need to post. Stay away.

My wife purchased the top of the line LG French door at Lowes in Griffin, Ga 7-27-14 (over $3000!). On 8-13, unit made strange humming sound and 8-14, freezer quit (suspect frig also but we kept door closed). Called LG 7pm 8-14 and the advisor had me go thru a bunch of steps (it was quite obvious he was reading the steps and had no clue what he was advising). He asked had we reset?? anything or made any adjustments to the temp...I wouldnt even know HOW? He had me unplug, then reset temp to -6 and then place a cup of water in the freezer and call him back in 3 hours. The whole time humming/unusual sounds still there. I called back at 11pm EST as instructed, and cup of water still just a cup of water, did not freeze. He then told me we were out of their normal service area??? and it will take 2-3 days for a technician to arrive! Seriously! Hello, this is the year 2014, not 1934. I then got upset. I called Lowes the next morning at 6am. They brought a loaner frig and placed on our front porch. As soon as it was unloaded, the LG mysteriously started working and the sound went away. I am calling Lowes this morning for a full refund. I am not going to get involved with this mystery problem going back and forth. LG customer service, horrible, I AM OUT and will never purchase any LG product. Please dont make the mistake we made, do your research first!! Shame on you Lowes for offering this frig as a top end! Do your research Lowes purchasing agents.

We purchased our LG front loading washer and dryer in 2009 from Sears. The dryer model is DLE5955W and it worked beautifully for the first year. Then, all of a sudden, the machine began to cut off mid-cycle and will not dry the clothes completely - particularly on permanent press. We called Sears tech support since we had purchased a 5-year extended warranty on the machine. The technician came out and replaced the ETC board and sensor for moisture. The machine seemed to work for a while, and then the same problem occurred again. This time, they replaced the central board and PLB assembly. A few weeks later, they diagnosed the machine had a sensor failure. Each time, the technicians appeared puzzled and were on the phone throughout the service. While they were very nice, they were unable to fix the problem which continues to persist. This past week, the tech said it’s another sensor and control panel. But when he arrived to replace it, he was told by their technology support team that he didnt have the authorization to install the received part. That phone technician indicated that our ceilings in our home were too high and that the cause of the problem was a venting issue. What we soon discovered was that Sears has a policy that if their technicians arent able to repair the machine after 4 visits, we are entitled to a new machine under the lemon law. This would have been the 4th visit. My husband spent 2 hours on the phone and was passed through every employee in Sears, including their department that determines if the product is a lemon. Weve been buying our home appliances from Sears for nearly 40 years - what a crock of **.

My daughter used a microwave-safe bowl to melt chocolate in my LMC0975 LG microwave. Two seconds after she pressed Start, the interior wall of the oven caught on fire. She immediately shut the microwave oven off and unplugged it. She is staying at my place while I am away. I told her to call LG. She was told by a rep that because the warranty has expired, she has to pay someone to come and see if the issue is the magnetron, which has a 10-year warranty, or take the oven into a repair centre. This is not possible due to Corona, and I dont think we should have to pay to have it checked. This seems like a fire hazard, and I am surprised they had no other support available and did not seem to think their product catching fire was something of great concern. I would like LG to detail how they will take care of this issue for me.

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

We purchased the LG1443KDS at the end of 2011. The machine vibrated so badly it would travel the length of the utility floor and destroyed the large rubber drum seal. The repair technician advised the retailer to replace the machine, that was subsequently done. The replacement washing machine has displayed the same characteristics on a number of occasions other than destroying the drum seal. The noise from this appliance is on a par to pneumatic drill being used indoors, and could quite easily injure a small child or animal when the violent motions take place, lifting it clear of where it is situated.We also contacted LG directly regarding our concerns, but were merely brushed off. Absolutely no interest in their customers or appliance aftercare. This washing machine was extremely expensive, but is the worst appliance we have ever owned. This is the first ever LG appliance and is DEFINITELY our last. Purchase junk from this manufacturer at your peril.

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

I like everything about my refrigerator – the style and the features. It had everything that I wanted. That was why I bought it but I will never buy LG anything again. I took out a warranty and tried to deal with LG on that. They sent a service that they use for repair but I went through three months of a freezer and refrigerator that did not work with Jessup’s Major Appliance Centers in Sarasota, Florida. They put in three different compressors and none of them worked. LG knew that they had a problem with the compressors. The repairman had been trying to fix them all over the state of Florida. I was told they were not gonna send their repairman out again after all that. But finally, they said they would come and put one more in. That fourth one finally worked. But they put me through hell. I even had to buy a little refrigerator. Thank God Jessup’s gave me one that I had to put on the carport and go outside to my refrigerator. But that was totally unbelievable customer service.

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

Bought the LG washer & dryer in August 2014. I have not done one load that I didnt have to go back and re-wash some of the items. Nothing comes out clean. No just stains either - plain old dirt and sweat. Some of the clothes do not even get completely wet. I had a Frigidaire for 25 years - always clean clothes - no issues. Gave it away when I moved and bought these pieces of junk! Wish I had brought it with me now! They need to go back to the washers with actual agitators in them so clothes get clean. Everyone I know with this type washer has the same issues. Its too expensive to go buy a new one, but I will never purchase an LG product again! Worst Washing Machine EVER.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

I have been using LG WD-8015C frontload washer for last four years and worked well. A couple of weeks ago, the pre-wash option could not pump the water into drum. After a lot of research, I understood as I have to change the cold water inlet valve assembly and did that by spending NZD45. With the new valve, the pre-wash pump never shuts off. This appears funny to me. I dont know if the new part supplied to me is still a faulty one. Did this happen to anyone? Call out for repair is around NZD50 plus labor of NZD60 per hour. I dont know what to do and how to solve this problem. I appreciate if someone can help me on this issue.

Purchased refrigerator in October to be delivered to our home that was still in the build process. hhgregg held fridge for us until Nov.22, when it was delivered. $3600.00 later, I could take the thing and run a truck over it. 2 weeks ago, my husband came and got me from another room to show me the control panel on the fridge... it read..... R & DH. No clue what either meant, got the manual, lo and behold manual is in every language, but not one thing referring to the codes on the control panel. Left with one option - call the 800#.. Now that means speaking with someone in God knows where, who cant stop apologizing long enough for you to say what you need.... She informs me that we (my husband, who is 72 and myself who is 67) need to PULL the from the wall, unplug it and let it sit {like rebooting a computer}. Then plug it back in and it will be fine.... She failed to tell us that we would have to do this on the average of twice a day, every day!Contacted hhgregg. Oh we had 30 days for return, too bad!!!! Called LG, when the foreign person answered, I demanded to speak to a supervisor who spoke and understood ENGLISH, she supplied. She said that there was a company who would come to fix it.... She contacted them. They happened to be the ONLY COMPANY WITHIN A 75 MILE RADIUS THAT WORKS ON LG!!!!! Now, how lucky are we????? NOT.Company called, sent a young kid out to access the fridge. Lo and behold, I needed a part that would actually defrost the fridge. The one in there was not working. He ordered the part. In the middle of all of this, my husband had to have surgery. They called me to schedule the appointment and unfortunately I had to call them to come later in the day, I had to get my husband to the surgeons office for an emergency. Called the other kid repairman and he said he would make me the last visit. We got home around 1PM in the afternoon, called him and he said to me, oh I forgot I had another client and I wont be there today, they dont allow us much for gas money. I was furious.... I said to him, this is your job..... I had an emergency and he said, well you are the reason I didnt make it there today. I could have gone through the phone after him.... He then said I would have to contact the office to reschedule.. He had my part on his truck!!!!!!!!!!!!!! I decided to call LG and let them handle it. The gal said she would find someone who could come out and fix the unit... She didnt bother to say that she would not be in touch until the next week. In the meantime, we are still unplugging and replugging... and get angrier by the minute. I finally called LG to find out what happened. Oh the dept that handles that take 3-5 business days to locate someone. I ask her, suppose I had gone on vacation and this happened, I would have lost all my food. Yes you would and it was your responsibility. LG will not reimburse. I am not proud of my profanity at this point, but it was well deserved. LG had me between a rock and hard place. I called the owner of the company that first came out... {let me add this, the owner of the company called me and apologized for the kid that gave me the attitude and said he was no longer working for them, that is not how he treats his customers}. When I spoke to him, he was gracious and said he would be out on Thursday to fix the fridge. He came, apologizing once again, put the part in the fridge, after showing us the frost that was built up on the back of the bottom freezer. Said to us that if this does not work, then we have more serious problems. NOT EVEN 12 HRS AND IT WAS BACK DOING THE SAME DAMN THING. I am so angry, so frustrated..... Of course it happened on Friday so nothing was open until today.... I have posted this review here, next Consumer Protection agency, LG and then hhgregg... Busy morning for this frustrated and angry consumer!

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

LG LFC22770ST french door refrigerator - Have this fridge 3 months and the refrigerator is not cold. The freezer is frosting. Contacted LG and I spoke to a tech who is ordering a part without even seeing the unit. So well see but no excuse for this!

In the summer of 2009, my wife and I purchased a new kitchen with all new LG stainless steel appliances. Since then, we have had trouble with two of the four appliances. We soon discovered that the control knobs on the new LG LRG30357ST range were damaged due to poor design. The oversized stainless knobs were a selling point for us, as they had a nice, heavy duty, commercial look. But the plastic connecting pieces are cracked now and fit very loosely. Then after about a year and a half, the LG LMVM2085ST microwave stopped working after a short period of erratic performance. We were told on the phone by a customer assistance operator that our one year warranty had expired. And the cost of repairs would be ours to pay. I called the local repair shop with the number given. We would then have to remove the 70 pound microwave from over the range, and place it on the table before the technician arrive. The technician came to the house and made the repairs. But then, he left me to reinstall it myself. About six months later, the same thing happened. Only the lights and the fan work now to serve as glorified range hood. My wife and I have been very upset with this. We wanted so much to be happy and proud of our new kitchen, but disappointment has sullied the experience.

I did not have a problem with the sales department at Madison appliances. My problem is with my two year old LG slide-in stove. I bought it a few years ago for my new kitchen. Actually, I saved up my money to make this big purchase. Now, only two years later, it has quit working. I called LG. After thirty minutes on the phone, I realized I would need to call a local repairman for help with fixing my stove in Savannah, Georgia: LG provided me with a recommendation to call, but they did not service my area. Now, $360 later, my two year old stove will be getting fixed by a reputable appliance repair company in my area. I will never buy LG again.I have now purchased a refrigerator and a stove within the last four years total. I have had to replace my ice maker on my refrigerator to the tune of $200 that appears to be rusting on the stainless steel (that has not been treated improperly in any way) and now I am replacing the board on the back of my stove to the tune of $360. BEWARE - I strongly urge everyone to NOT buy LG.

$2500 refrigerator lasted 32 months - After our ice maker started squirting water everywhere and freezing up, we were told wed need a whole new door to the tune of $600. While we were waiting for the door to ship, the whole fridge stopped cooling. Everything in the fridge and freezer was ruined. The Geek Squad diagnosed the problem as a sealed system issue, which they are not allowed to work on. Parts, but not labor, are covered by LG, but you have to find your own repairman, and then LG will eventually send them an authorization letter to do the work. We are not willing to spend over $1,000 to fix a $2,500 fridge, when the repairs are not even guaranteed. LG has not responded to my email, and Ive just read many other reviews by people who got tired of waiting for satisfaction from LG, cut their losses, and bought another (not LG) refrigerator. LG knows people cant live that long without refrigeration, so they just stall until people give up. LG BUYER BEWARE!

Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. Its still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.