Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

I purchased a Samsung oven just over a year ago. I don’t bake very often so I did not notice the oven has a problem with the temperature. When setting the oven temp. from the get go the panel reads 150 degrees. When the oven ready alarm beeps, the panel displays the desired temp., but the actual oven temp is over 100 degrees less. The oven continues to heat towards the set temperature and reaches it @ 4 minutes later. After & 3 minutes the temp starts to decrease, eventually decreasing by 20 degrees, a temp that it then maintains. I had wondered why the few attempts to bake a cake or two muffins were not successful. This oven is awful and I am stuck with expensive repairs. Don’t buy Samsung appliances! They are truly awful.

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowes brand new.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

Had it only 2 years and its already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasnt draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.

I will NEVER purchase any Samsung products ever again. I will also let everyone I know to never purchase Samsung products. I purchased a Samsung refrigerator one year and almost a month ago. The refrigerator has completely stopped working because Samsung put a faulty part in the fridge. They will not do anything to help me or fix this problem because the warranty is one year and it has been 22 DAYS past the warranty. Samsung has told me I will have to pay $160 just to look at the refrigerator + parts which they would not disclaim to me an estimate of how much the part could cost. I had a technician (not from Samsung) come out and look at the fridge prior to calling Samsung and they saw that Samsung had put in a cord that was supposed to have 3 prongs but was broken and only had 2 prongs. They informed me that they could replace the part which would be at least $250 dollars. However that still will not guarantee if the refrigerator will still work because the faulty part might of completely damaged the fridge for good. The technician informed me that I was lucky because the refrigerator could have completely blown up due to the faulty part. I called Samsung after I had learned what the issue was and they would not do anything about it unless I paid for them to fix the fridge and they did not guarantee that even after paying that if the fridge still does not work that they would do anything about it. They basically told me that I would have to keep paying more money to get it fixed because the warranty was up 22 days ago and it is now no longer their fault. What company puts a BROKEN part into an expensive and large purchase putting a household family in danger and then doesnt own up to it nor replace the part?! This is the worst customer service I have ever received my whole life and I am 55 years old and have owned many homes and many appliances in my lifetime. Samsung makes faulty products that are a danger to the consumer and then charges the consumer ridiculous amounts of money to fix it. What a greedy, dishonest, unreliable and manipulative company. Do NOT buy a refrigerator from them!!!!

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

I would never recommend Samsung products and the customer service is completely lame. I have a Samsung washing machine that had a recall because the drum wobbled so much. It wobbled so much that it loosened a hose and poured water all over my house…. My laundry is on my second level and I have a cat walk that water poured down into my living room and hallway on my first level and ran through my ceiling on my first level and through my walls down to my basement…leaving water spots on my first level ceiling and damaging several ceiling tiles in my finished basement. I didn’t notice all of the damage and the damaged tiles in the basement until months later when I had another issue with the washing machine and Samsung sent a third-party service company out here to repair it. They repaired the machine and left. Unfortunately, the service company called, Unique Repair (who I would never recommend, as they do not stand behind their work) managed to forget to connect the hose, which led to another incident of water pouring from my second level down my first level and through my walls to the basement. Fortunately, I was able to get the service techs back quickly to stop the machine and drain it, although the damage had already been done. We went into the basement; the service tech also taking his own photos. This second time around the water even damaged more basement ceiling tiles and left stains on my first level ceiling.Both companies, the service company and Samsung are trying to put the blame on each other. How lame of Samsung, since it is Samsung’s faulty washing machine, under warranty and Samsung sent the third party out here to represent them. The first time it happened it was solely on Samsung. The second time on the repair company. Either way, somebody should be responsible for the damage caused in my house. I have suggested to both companies that they split it, but they do not respond and or communicate with each other. Samsung does not stand behind their products. I am an innocent consumer that has been extremely inconvenienced twice by this Samsung washing machine and damage caused to my home, and Samsung support has been completely lame. Nonresponsive and not willing to provide any resolution. I would never recommend purchasing from Samsung. The last I spoke to Samsung customer support she was closing my case, I had no previous knowledge that my case was being closed, because it had been two weeks and she wanted me to provide quotes for the repair. During the world crisis going on it was difficult to get someone out here to quote me on the repair. Actually, It was against the law at the time, as nonessential workers would be fined if working during that time. I finally provided her with one quote and waiting to get another, so she would reopen the case, and she has not responded to me. I’ve reached out multiple times with no response. Seriously, what kind of company operates like this? I am a business owner myself and I would never treat my clients/customers this way. I stand behind my work. I’ve had to spend numerous hours dealing with both companies and getting nowhere. When I did nothing to cause this situation. I’m sure they are hoping to wear me down.

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, Samsung does extend the warranty for one time repairs, and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well Im going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a weeks time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

My smaller LG wash machine broke due to heavy load during high speed. Its ball bearing part was a lower quality as a result. So I bought the slightly bigger Samsung wash machine and interesting the LG electric dryer does fit on top of Samsung using LG's frame. So far had no problem and impressive wash performance with that new wash machine. Still love it so much after one year of using.

I bought a Samsung Refrigerator, dishwasher, microwave and stove 3 years ago. After a couple of months the Motherboard on my Microwave went, fortunately it was under warranty. Starting from within a few weeks I had problems with my refrigerator and had it repaired under the one year warranty. I had purchased a 5 year warranty and every year I have had the same problem, fan icing up, leaking and fridge not cooling. It is total crap! The warranty company wont provide a new fridge because it is repairable. Now my dishwasher is not working, the sensor for the level is broken and it is not working. I would NEVER buy another Samsung Appliance ever! The worst appliances I have ever bought.

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you cant keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldnt be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

We have had the unit going on 9 or 10 years. Recently we have had a problem with the bottom freezer compartment freezing up. I have to remove both compartment and wait until the ice that has formed on the bottom area to thaw and remove the ice. Went to local dealer and was told that maybe that maybe the freezer door seal is worn. I inspected the seal and it still look good. Cleaned the seal as suggested yesterday. Now, I will wait and see what happens in the next few days. The setting for the freezer compartment is set a 8 degrees.

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Bought a Samsung refrigerator and the lifetime on it was less than 2 years. The fridge got so hot on sides and on the top that you could probably cook on it. The inside was hot and the freezer was just chilly. I tried to call service and was not able to get any help. I had a service tech come out, was charged for the service, and they could not fix it. What a piece of **. They should recall all the Samsung fridges.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

I purchased a Samsung ceramic top range and cannot say enough great things about it. It works as advertised and has loads of fantastic features. The oven is by far the best convection oven out there. I have bought many Samsung products and have always been happy with the function and quality of them. I truly cant say anything bad about Samsung.

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

Simply put! Lousy appliances!! I build my houses. First time I used all Samsung appliances for kitchen. Within the first two years refrigerator ice maker broke 3 times. Only once covered under warranty. First 6 months gas oven. ALL top burn covers and grates discolored covered under warranty. NOW to microwave. The damn clock/timer constantly beeps and goes to #7. I mean every 1,2,3 minutes tops. Called Samsung. Knew all about problems and tried to sell me a $165 microwave door to fix problem plus $65 install. They would NOT allow me to install because it would void warranty. I questioned. What warranty? First door was not being covered. No answer to that. Now just waiting for dishwasher to go. LOUSY customer service and A LOT of ** to get out of ANY responsibility for their products. All products just 3 1/2 years old..

3 year old Samsung French door style fridge which I paid $2300 in 2013. The door ice maker has had issues from day one. Freezes up on a weekly basis and drips. The fridge just started leaking water into area under crisper and found it to be a well documented issue on the internet of freezing behind the wall panel. It is a design flaw that Samsung refuses to accept ownership of. Samsung support was unhelpful and simply said if problem resumes to seek service. Really? PLEASE RESEARCH SAMSUNG ISSUES BEFORE BUYING THEIR PRODUCTS. This problem accompanied with other Samsung appliance failures assures me that if you buy their stuff you are on your own.

Purchased this model 2.5 years ago - have had issues with ice maker ever since. Do your research, issues with Samsung and ice makers (especially this unit) are all over the internet. The ice making function is pretty much so useless. On mine, like so many others (thousands) freezes up, literally turns into a block of ice. Overall, great design and functionality, however, for $2k I expect the ice maker to work.Samsung refuses to take any accountability, as a result, major class action lawsuit is underway by law firms and thousands of consumers to get them to do the right thing for their customers. Its all online, do your research. While I have owed and been quite happy with a number of Samsung Plasma TVs and LCDs, their responsiveness to this serious product issue with ice makers is nothing short of shameful. I had hoped to get it repaired, but a reputable (and Samsung certified warranty service) indicated that even after spending $500 on parts and labor, the problem will most likely continue. So, after spending $2k on this thing, and 2 1/2 years later, I will be buying a new refrigerator/freezer. And, as a result, I will never purchase another Samsung product again. Never. Do your own research, and look elsewhere.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.

If you are like me and really like Samsung televisions, dont be foolish and expect the same quality from their kitchen appliances. I purchased an electric range and it is so lacking in every respect. Foremost, the oven burns so hot, every dish burns on the bottom and ALL BAKING is ruined. Its hot temperatures do not correlate to those of the recipes forcing you to remove it ten minutes before the suggested recipe temperature. Even then, the result is a dry brownie or cake... In other words, it overlooks everything. After calling Samsung they threatened me with the fact that if a man comes here and finds it is not a technical problem of the stove, I will be charged. So much for their guarantee and quality. DONT BUY SAMSUNG KITCHEN APPLIANCES. BUY AMERICAN PRODUCTS... They at least know how to bake a brownie like my former stove by Frigidaire. Should have stuck with them. Also the top is horrendous to clean and its hard to read the setting pads.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

I purchased a Samsung Bottom Freezer #RB215LABP in May 2009. Within a year, I noticed underneath the fresh produced bins there was accumulated water underneath both bins and semi-frozen. I cleaned it up and thought nothing of it. Consulted the owners manual but it failed to mention that. I adjusted the temperature but did not notice any other on-going issues.Fall 2013, I noticed the ice maker stopped working and my frozen foods were no longer frozen. Just my luck, I realized my warranty expired 4 months ago. Out of pocket payment to local service guy who informed me that its a manufacturer’s defect. The computer board for the freezer is defective. There are also issues with a loss of freon, compressor is blocked and defrost issue. Despite all of these problems, there is nothing wrong with the ice maker - it just cant make ice due to the other issues. This was my dream refrigerator and Im so disappointed that in less than 5 five years, I must purchase/replace a major appliance. Who has that kind of money? BUYER BEWARE.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.

We bought Samsung microwave, to go along with all other Samsung appliances. We paid several hundred dollars for unit, and have been highly disappointed. Without warning, microwave stopped working entirely. We had all breakers tested to ensure the issue was in fact the microwave. Then, called Samsung Support. When we were told this wouldnt be covered by warranty *though they werent sure what the problem was, and advised we would need to schedule service.An appliance that you pay good money for, should continue working - and if it doesnt, it should be considered faulty by the manufacturer. Forgive me for not wanting to pay Samsung any more money for selling a bad product, being less than helpful, and no guarantee that even if they fix the unit, that we wont continue to have problems.Additional side notes: We used this microwave minimally, always kept it clean, and even advised Samsung Support that we just needed them to provide us a website - in order for us to refer to make the repair ourselves. Avoid the hours of wasted time if youve had your microwave over a year. And, in hopes you havent already bought a Samsung unit, read reviews of other manufacturers and the way they handle complaints, before making an investment. Had we done that, we wouldnt be shelling out hundreds of dollars for a replacement - our savings for Christmas gifts will now be covering malfunctions of something that is less than 2.5 years old. Thank you for your time.

Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didnt the Lowes salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasnt the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

For last 90 days we have been trying to get service on the refrigerator which was purchase from Howards less than a year ago. Samsung refuse to provide service. They are the worse company to deal with and their service company is even worse. They keep you online forever and hang up on you. I should of never purchase and I would never buy any product from Samsung. If you would not believe me try their customer service line. They denying the purchase receipts to deny any service. They refuse to verify information with Howard because they do not want to provide service.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

We bought a three piece kitchen set a year ago. First of all, all three items have issues. This dishwasher is the worst. Error message after error message. Constantly. Now it doesn’t work at all. The water wall is off track. No repairman in our area will touch it. They say parts are ridiculously hard to find and expensive. Our oven is sitting in the dining room, broken as well, unable to use. If I could leave zero stars I would.

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasnt working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsungs recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.A faulty refrigerator is a health and safety issue and has the potential to kill. The digital thermometer displays the temperature incorrectly. Perishable food items stored above 40 degrees for more than two hours can grow deadly bacteria. Samsung, you should be ashamed. Unfortunately, today it is all about the dollar, and honor and integrity have no place in the corporate equation. Im not sure why, but I did expect more from Lowes. Next step for me will be a catchy little video on YouTube where I use my Samsung refrigerator as an anchor, pushing it off of a boat with a big blue ribbon tied around it. (Dont worry, Ill make sure not to harm the environment in the process and to hoist it back up and dispose of it properly after the filming.)

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

We purchased this unit from Lowes and were not happy with the way it cleaned right off the bat. There were water spots on the glasses, food still on the plates. After 6 months of use, the top basket rack adjuster broke. They did send us new ones which lasted another 6 months. We asked for another set and they said it was just out of warranty but they would send them out once more at no charge. Six months later, they broke again! Now, I was getting angry and they say it was a design flaw and we can send you out another set. Six months later they started breaking again! This is an awful product. This past Christmas, an error code came up for leak detected. It ended up being the drain hoses cracking and leaking. Now, my basement floor is destroyed from a 2-year-old dishwasher! After we fixed the drain hoses which was 2 months ago, we have a new code 9E - low water flow. This is caused by the basket adjuster pieces that were broken off and stuck in the hoses. I feel that I should be refunded or receive a new dishwasher. This should have been recalled by now. Im not a happy Samsung customer!

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

My experience with Samsung products is varied. I had a great Galaxy 5, but a not so great newer Samsung phone, my Samsung oven works well and looks good, but my Samsung refrigerators double door design is clunky.

I bought this refrigerator two years ago. Paid almost 4000 for it and its been trouble ever since. First they cant seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out its a throw away. I will never buy Samsung anything again.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

On November 6, 2011 I purchased a Samsung RFG 238AARS refrigerator and an extended warranty. July 2013 it needed a defrost heater and temperature sensor (Evaporation Assembly) due to freezing below the drawer in the freezer. In December 2014 there was a clogged drain and a fan problem causing more freezing in the freezer and refrigerator. In March 20-17 there again was ice build up and the repairman said it was a common problem with Samsung due to duck bills being clogged. Currently the food freezes in the refrigerator and the freezer has problems with the ice maker. Yet, Samsung will not agree to a replacement. The freezer cost 2500.00 and makes noises and freezes below the drawers in the refrigerator and freezer. ITS A LEMON! I owned an Amana for 20 years without one repair to it. Prior to that, I owned a Kenmore without a single repair. I have been on the phone with Samsung many times, and on hold for as long as 45 minutes to no avail. I would NEVER buy a Samsung product again!

I bought a Samsung fridge (RFG296HDPN) from Lowes and the dispenser is not working right. It locks itself and then no matter how many times I try, it does not unlock, which means no cold water, crushed ice or whole ice. This panel will stay locked for a week or two and then unlock on its own. The lower drawer or crisper came cracked and one of the shelves where the ice maker is located has a thin line crack also. I work and have to take a full day for a repair and when I called them, they gave me a work order number. If they call back and I dont pick up, they cancel it, so I called in for another one. So I have two work orders, and they told me the repair person is waiting on parts.Now someone named Brittany says that its cosmetic and they do not do cosmetic. I asked to speak with a supervisor and they say I have to wait for an hour. A malfunctioning dispenser for me is not cosmetic, not on a $3,000 refrigerator that will be a year old in August. I have explained this over and over again when I called and when the technicians called now, they asked me if its locked, call then when it is. Well, I have on two occasions and they have not reacted. I wish they would put this on their refrigerators. If panel malfunctions, its cosmetic. I asked if there was a way to reset it and there is none but unplugging it which I have tried and it does not work. It will be two months that I have been trying to fix this. I will never buy another Samsung.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Samsung technical support hung up on my mother. She havent had her refrigerator more than 2 years... Paid $226.00 for a tech to fix it, now its no longer working. Thats not fair.

We just bought this refrigerator in December 2013 and in July (only 7 months later) the refrigerator side stopped cooling. I called customer service on July 26th. They gave suggestions over the phone and told me to wait 24 hrs to see if it worked. It didnt. I was then given a different number to schedule the repair. I waited a week for parts and a tech to come. We went on vacation and came back and found out that the problem was not resolved. I called customer service again on Aug 6th and a resolution specialist contacted the tech and they told me they will contact me the next day to schedule a repair. Aug 9th, no phone call from them. Once again, I called them and now they advise to start the whole process of ordering parts and scheduling the tech to come in who knows when. What a sour experience this has been.

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

I was heart-sick when I read all the horrible reviews for the Samsung refrigerators. I have only had model RS265TDRS for 6 months and it quit cooling 2 days ago. Tried the OnLineChat and was sent by the agent to a Samsung link that extolled how you should NEVER put a thermometer in the refrigerator to see what temp it is. I couldnt believe it. Then I put in a work ticket... and heard NOTHING. As I purchased the extended warranty through Conns the appliance store, they do warranty service as well, and when I heard nothing from Samsung.. I called them. They came out within 48 hours and told me the problem was the plastic cover over the coils, and it would take 3 to 5 business days to get the part. I nearly died. I explained this is my only refrigerator and they didnt seem to care. I agreed and after we plugged up the open spaces around the coils with small strips of quilt batting he left. The cooling element does seem to be working... as the vegetable drawers are 42 degrees... but up on the top shelf it is 60 degrees. How do I know??? I left the horrible thermometer they wanted me to immediately take out... in the unit. Now.... the door is telling me that the refrigerator is 34 degrees... but it is not. I FINALLY got the local service company contact information from them... however... the online chat lady said I had to file a work report with them first and then I could call the repair company directly and give them the work order.So! Lets start a lawsuit.... This is insane... to that poor couple who had been using a cooler for over 30 days... I went online and purchased a small GE fridge that I will keep in the garage... or get one sized for a dorm room... to keep your meds in... I am ready to fight them on this one...

Purchased Model #RF263BEAESG/AA not even a year ago and we will now have it repaired twice in just less than 2 months. It is the French door refrigerator black stainless steel and very nice looking. We purchased the entire kitchen package. First it stopped making ice and they had to come out and replace the ice maker. Now its leaking water from the TOP of the refrigerator on the ice maker side. Nice to come home and find water puddling on your hardwood floor and dripping down the entire side of your refrigerator. Never again, Samsung!!!! Never again!

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

Unit bought new in 2008 - in 2011 water in refrigerator unit - approx. $300 to replace evaporator cover and thaw out. Apparently drain has problem with freezing over, told by repair company that it would not happen again. May 2015 - same problem, this time 450.00 to repair. Wrote to Samsung and they denied any responsibility. Apparently this is a common problem and the fix is not adequate - would not recommend Samsung refrigerators to anyone. Feel Samsung should at least find a suitable fix for this so that consumers only have to fix once.

Purchased a model RF23HCEDBSR in 2015 and have had issues with icemaker since day one. Called Samsung and they said to remove the ice tray and empty once a week to keep it from freezing up. Thats insane. Im at a point now, where it wont dispense ice, as it is frozen up somewhere inside. Have tried a hairdryer in the past, but this time I am unable to remove the tray. Its stuck!!! Called Samsung again today making them aware of the continuing problem, since day one.... and of course they want to charge me to look into their defective product. I couldnt be more disappointed and will NEVER PURCHASE A SAMSUNG PRODUCT EVER AGAIN!!!! More like SamSuck!!!!

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

Purchased the Samsung Waterwall Dishwasher in June 2014. Brand new technology - $900 worth! Pffff!! Within 6 months, had to have a repairman out because of an error saying there was a problem with an O ring in the water pump. Within 12 months, they were out again for the same issue - TWICE! Finally replaced it on their 3rd trip. 12 months after that (2 days ago) got the 7E error, telling me the waterwall was being blocked and couldnt move. Nothing blocking the waterwall and it is just stuck. Repairman coming AGAIN tomorrow to check. My extended warranty through Lowes is up in June 2019. I WILL be buying yet another brand dishwasher when that happens. I will NEVER buy another Samsung appliance. They should stick to phones only!

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

The range is a good product. It could use a better digital screen and glass in the oven area. The company was very easy to deal with and very helpful. I would recommend this company products for one’s home.

Interior Plastic shelves & rails inferior & crack/break. Inferior Side plastic rails supporting the veg drawers break/crack; plastic surround on large cover over veg drawers crack. Inferior materials & design. Cannot clean in-between clear plastic & white plastic. Will never buy another one. Looks good; but it only has one job - to store food products and keep them at the right temperature. An abysmal failure.

Purchased stove, fridge, microwave. Within a month microwave acting up. Within 2 months fridge defrosts. Defective appliances. Samsung promises refund and new appliances. They make us jump through hoops while making promises including telling us to cut the electrical cord on the fridge to get refund and once we did that they stopped communicating and no refund or appliances. Absolutely disgusting people. They are sick. So much money to now own junk. My old appliances were much better. They stole our money and then put us through heck.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

What a huge disappointment with my less than 3 year old Samsung Fridge!!! And their aftercare service! As soon as I bought this refrigerator, Model # RF24FSEDBSR/AA which costed me $3,400 started having a problem within a week from the installation. Samsung sent me 2 different the 3rd party vendors to fix the problem since the 1st one couldnt. These two 3rd party vendors moved around my refrigerator in order to take a look at the back at that time.For last 5-6 months my fridge stopped cooling and it was accumulating ice in the back panel along with lots water dripping on the wall panel. Foods were easily molding and spoiled. When I called Samsung, they stated its because the refrigerator is not leveled and eventually its ruined fan functions. My refrigerator stayed exactly how the Samsung repairman left little less than 3 years ago with the wheels touch ground which was causing unleveling and eventual ruining the fridge completely. Samsung was showing no apology nor remedy whatsoever since the warranty time is over. They were asking me to talk to the vendor who left the refrigerator unleveled even though Samsung is the one who hired those vendors 3 years ago. Extremely disappointed with Samsung product and their service. Never buying Samsung products again. Definitely I will let other people to hear my voice every chance I get.

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

RF217ACPN - I have owned this refrigerator for about two years. After a year and a half, I started having ice build up in crisper drawers. Researched problem online and found YouTube video describing the problem and fix. Removed shelves, etc., and panel covering defroster coil. I found the coil covered in ice and the drain clogged shut with ice. Followed video by replacing defroster thermistor sensor and using hot water to de-ice drain. I have now gone through the hot water treatment three times, also relocated (slightly) the sensor, but problem keeps reappearing on a less than two-week cycle. I own two of Samsung TVs and a computer monitor manufactured by them. I love them and have no complaints, but the refrigerator design really sucks along with their support. Will never buy a refrigerator from them again. LG??? Same boat??? Korean made.

I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.

Nothing has happened, thats the problem. We have had issues since we purchased it in March 2014. Almost immediately the popping and hissing noises started. The company said thats common but its cooling, right? If I wanted a noisy refrigerator I would have ask for one. Then during power outages it wont allow you to reset it for 24 hours. It reads as a freezer error and requires a technician to visit. So you have to wait 24 hours to find out if there is or isnt an issue to report. You cant reach anyone except online after 5 or on the weekends. So if your fridge goes down Friday at 5 you are at the mercy of a Tyler on the Samsung website who says the same thing every time...... this error needs a technician, here is a number or can an email. Then the wait. We are on the phone for the first time with a foreign speaking woman who is giving us the......a technician will call you in 24 hours. Meanwhile we have an airplane in our kitchen and no idea if our food will survive. The technician will call to set up a time within 24 hours. No idea when the actual guy will make it to our house. Worse experience I have ever had with a company. Never will I buy from them again.

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

Our 3 year old Samsung side-by-side with all the bells and whistles stopped cooling, both freezer and refrig side. After dealing with the noise created by freezing up inside freezing and fan hitting the ice, we learned to defrost it for a while then it worked. But now, after turning back on after defrosting a FROST FREE unit, the whole thing stopped working. Called Samsung and was told no warranty left on this appliance. Their repair company would take several days to come out, so I had my own repair person come look at it. They replaced several things, then came to the conclusion it was the compressor. This person even went online and discovered that there was supposed to be a 5 year warranty on the compressor that no one at Samsung told me about. I called back to Samsung to complain that I was technically deceived by not being told about the warranty. They said Too bad my technician had voided that warranty by trying to fix the thing and they would not honor any part of warranty. I am furious! I spoke with the highest department I could get to in Samsung with no success. I even asked for a CEO or someone like that who would listen to my complaint: Nothing. Now In stuck with a 300 pound paperweight~ wonder if it worth putting a new compressor in it since nearly everything else has been replaced? Dont Buy Samsung Appliances!!

Besides the problem we are having with Samsung refrigerator, customer service department is a nightmare, in 10 days they called me to send same document that I already sent. Every time I called, I was given different information. I really dont know which one is true now.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

Do not buy any Samsung products. We purchased this refrigerator with ice maker. BIG MISTAKE. Samsung knows their ice makers dont work. So even if they give you a new refrigerator (Samsung) it still will not work. We have had 4 service calls and the repair only lasts about a month. DO NOT BUY ANYTHING THAT IS A SAMSUNG PRODUCT EVER. WHATEVER THE PRODUCT IS. THEIR QUALITY CONTROL IS NOTHING.

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!