The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and SE is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

My Samsung dishwasher DMT300 was purchased in 2011. It broke. Heating sensor needs to be replaced. It costs me $245.00! I purchased this along with a Samsung refrigerator and that broke as well in less than 6 MONTHS! Samsung tech arrived and fix it. Thank God it was still under warranty! I had a Maytag dishwasher that was once repaired due to wear and tear but it lasted 12 1/2 years! I called Samsung at 1 800 726 7864 and they will not pay for anything since it is no longer under warranty. Even the repair technician advised me not to purchased Samsung appliances. We are on a fixed income. We trusted that Samsung brand will last at least 7-10 years! It is very upsetting to invest your money at something worthless! I will never ever purchase a Samsung product!

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

I purchased a Samsung bottom freezer model... twin cooling. I have had it for a little over two years. I first noticed it after my daughter and grand baby moved in he was extremely sick and I kept thinking that he had eaten something that made him have a extremely bad stomach. After he went to the doctor we was still trying to make sense of it. My daughter was cleaning out the fridge and noticed that there was ice on the back panel... go figure what I think made him sick. I contacted Samsung. Their response was talk to a different department. I will never purchase another Samsung fridge.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won’t be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

Samsung Fridge Model#RS261MIMD8P - Ive had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Dont buy Samsung products. They dont care about the consumer, take your money someplace else. Ive had the repair man out 3 times since I purchased this product.

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

Ive come from a string of GE refrigerators that always seemed to disappoint me in one way or another. Most of the problems were related to not holding the desired temperature in both refrigerator and freezer compartments. I also experienced problems with excess moisture in the freezer compartment and ice makers/ice water dispensers that never worked properly. The water dispenser always froze up unless I raised the temperature to an unsafe level. Very poor design. The Samsung French door unit has worked perfectly for about 1 1/2 years, but it does make a lot of strange noises. So far this appears to be a quality unit that works as expected.

I just purchased new Samsung double door fridge, installed it just to find out that its not working, Have been calling the customer service for a month. With no results. Every time I call they create or come up with another issue. I should have had it installed by professional and went through the steps of restarting and all that for 2 weeks just to find out that they need to send out a technician. Which I told them that in the very beginning, compressor is not working, brand new unit, piece of **. You pay for ** piece of **and they dont even help you, a ** joke, thats how I can describe my Samsung experience. Never ever will I buy Samsung. And whoever is reading this, dont buy it, cause in case it doesnt work you are stuck with it. I need a fridge not technicians coming through for 2 months, I told the customer service that I need a working fridge now its been a more than a month without one, all he can tell me that he can send 2nd tech to take a look at it, if thats a customer service??? Its a ** joke... Huge mistake. Never again Samsung...

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

I purchased the most expensive dishwasher at the store, it was a Samsung DW990044dBA. Over a $1000.00. I bought the best hoping for good results and little hassle. The appliance worked for 4 days only. There was over 4 service calls in 2 months, and lots of correspondence with Samsung, and my dishwasher hasnt worked for much of the two months waiting on service repair times. There were several issues with the top rack sticking, leaking through the door, and breaking down. My countertop has been damaged from steam leaking through the door, my floor has been damaged from leaking on the floor. Samsung wont compensate me at this time and have denied my request for a new dishwasher. Samsung is complicated and confusing to deal with as their departments dont talk or share files. A person needs to be good with a computer, and verbally strong to deal with this company as they require lots of communication, pictures, calls, time and patience. I wish I had never bought this product.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

I have a brand new Samsung dishwasher and it is disappointing to say the least. I had a Bosch 10 years ago that was better. Even though I select Hi Temp Wash the water is lukewarm. It is noisy but nothing gets done in cold water. Very very disappointed. Will never buy another Samsung. My washer does the same thing! Use some hot water! I put pails of hot water into my machine.

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

I bought a Samsung French door refrigerator in 2013. Within a year it started to freeze up and not cool. I have had to thaw it 4 times in two years now and I am getting ready for number 5. Never! Never! Never! buy their products again. I will not even buy a TV or phone. Horrible company. I am looking to see if any class action lawsuits are around so I can get some of my money back.

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

Ice maker valve froze up. Samsung did not know what part number it was! How is that possible? Parts dept totally incompetent. Ask for a supervisor and waited 17 minutes, got voicemail. No return call. No surprise. They sent wrong part and will not allow it to be returned. I love the fridge design so I ignored other review warnings not to buy one. HUGE mistake. DO NOT BUY SAMSUNG. When a part fails, and it will, you will have a terrible time trying to talk to someone with ANY knowledge of the part you need. Totally incompetent in doing business.

New Samsung refrigerator bought at Home Depot quit working after a month. Samsung sent a repairman out and he could not repair it. Samsung and Home Depot have been giving US a runaround for seven months. Samsung said they would refund our money months ago but nothing but BS from them. Do not buy from Samsung and Home Depot.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

Purchased this attractive SS Samsung french door bottom freezer refrigerator a few years ago for $2500. It started leaking water in and under the drawers and making a loud noise. Apparently, this is such a common problem, most appliance repair companies won’t guarantee the repair as it may freeze up again in a few months and fail again. When I called Samsung, they said that it is no longer under warranty. They fail to acknowledge the defect. I will never buy another product from Samsung-a company that makes terrible products and fails to acknowledge and repair their defects.

I paid almost $ 3,000 for a stainless steel refrigerator for my beautiful new kitchen to then have the ice maker never to work properly since the day I purchased it. It’s the 2015 Samsung four door refrigerator. We have done everything to make it work for us. Finally this month we bought another refrigerator, obviously a different name brand. I called Samsung and informed them of what we had to do and would they at least give us some of our money back and we would buy another Samsung, updated of course. No go! Offered us nothing! Bad business Samsung!

This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowes. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the smart auto and heavy lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwashers design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. Parts will be in in 2 days and we will be there to fix the dishwasher. February 26, 2014 - I call the service center because they have not called to set an appointment. The parts arent in yet, we will call when they arrive. March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... We will have the part in in 2 days.March 9, 2014 - I call the service center because they have not called to set an appointment. The part isnt in yet, we will call when they arrive. March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their executive customer service team. I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the executive customer service team, who states they dont know why I wasnt called back and they couldnt find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.April 2, 2014 - Samsung never calls back. I call again. Transferred to the executive customer service team. This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the executive customer service team. Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the executive customer service team.April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the executive customer service team and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasnt recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now Im here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... youre going to need it.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

There are very, very few directions on how to bake cookies, cake and etc. using the convection oven. I would have thought there would be a chart how to change the baking directions AND a cookbook. Following the directions in the booklet were not clear enough.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

I purchased Samsung Refrigerator from Home Depot. Wanted to upgrade since I had a GE fridge from 18 years. Samsung fridge is only 2 years old and Fan stopped working. My food got spoilt. Got a new fan. Replaced the board blew out. Started working. After 2 days fan started making noise again. Called for service. Fan stopped and everything froze. I will never suggest Samsung Refrigerator to anyone.

Approx. 4 yrs ago purchased a Samsung French door fridge. Recently the mullion bar became inoperable. After reviewing possible remedies IT became obvious that a new mullion bar had to be purchased. After purchase was made at a cost of $117.74 I tore the replaced bar apart and discovered the culprit to be a spring in the lower part of the bar. This spring could be made for no more than 50 cents at any reasonably priced manufacturer. I assume that the bar is also made by the Samsung corporation so it would be to their financial benefit to develop this spring as cheaply made as it is, so that additional financial gain could be made by their sale of this bar. My advice to any, who are considering purchasing this refrigerator is BUYER BEWARE.

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWES.

This Samsung refrigerator is absolutely the worst on the market! We have spent more in repairs than the Refrigerator cost new. Starting with freezing up four times, to broken plastic parts, broken glass, and now a broken bottom freezer drawer. I would avoid at all cost. A pile of GARBAGE. If you could rate zero stars, that is what I would rate it.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasnt working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsungs recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.A faulty refrigerator is a health and safety issue and has the potential to kill. The digital thermometer displays the temperature incorrectly. Perishable food items stored above 40 degrees for more than two hours can grow deadly bacteria. Samsung, you should be ashamed. Unfortunately, today it is all about the dollar, and honor and integrity have no place in the corporate equation. Im not sure why, but I did expect more from Lowes. Next step for me will be a catchy little video on YouTube where I use my Samsung refrigerator as an anchor, pushing it off of a boat with a big blue ribbon tied around it. (Dont worry, Ill make sure not to harm the environment in the process and to hoist it back up and dispose of it properly after the filming.)

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

Prior to purchase, I checked Consumer Reports. It had a good rating for Samsung dishwashers, other the plasticware not having good dry results. I wish I had seen these reviews prior to my purchase. My dishwasher has had every problem that each of you has stated - leaking, heating element errors, now not drying or washing well. I have 1 1/2 months left on my warranty and I am still trying to get Samsung to fix it.

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. Im in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

This brands french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

I finally got my dream house in 2012, so I was excited to be able to buy all new, top of the line kitchen appliances! My husband told the salesman that he loves bells and whistles and that was the wrong thing to say! However, our excitement was short lived when each appliance started having problems. First was the dishwasher, next the refrigerator, then the range, and last of all the over the stove microwave. This all started just as soon as the one year warranty ran out.The smooth top, convection range causes me to burn food due to its constantly increasing temperature to high, no matter what its set on. The fan in the convection oven rattles. The icemaker of the 4 door French door fridge stopped working. The dishwasher throws out numerous error codes and stops working. The microwave constantly blows light bulbs and it starts running every time you open the door. We paid a small fortune to get these beautiful appliances for our fabulous new kitchen and wouldnt complain if we had bought them for looks only! Do yourself a favor and buy something that works and AVOID SAMSUNG!

Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it. Then, the freezer fan is squealing. He was able to grease that out as well. Now, the freezer was freezing up again. Its something about the defroster cycle not working. I had to get a new motherboard. Also, the ice maker stopped working, and I had to replace the ice-making unit. This is a bad product. I checked the class action lawsuit, and my model is not covered. But I think that anyone who has been having these many problems, and there are so many people out there, we should also be included.

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

Samsung Dishwasher DW-FG520W - Third time since February I have had to call for a technician to fix and replace the upper arm, which keeps breaking. Consequently I cannot shut the door to wash dishes. Third time! In 9 months! Lucky its still under warranty, but having read other peoples problems with Samsung, am now wondering if this is going to be on-going. Would not recommend buying this dishwasher.

We find this refrigerator answers all our needs especially with the snack drawer. It is very attractive also. This Samsung refrigerator has lots of room with variable adjustable shelving, deep bins, and a deep freezer drawer on the bottom. The water/ice dispenser is invaluable and has the option of cubes or crushed ice. The only maintenance needed is replacing the water filter every six months. Great size and value for a family.

So Im just going to be repeating a lot of people I have read comments and reviews for already, but I am in the same boat. I may need a boat to float out on the melting ice in my kitchen. My refrigerator is iced and the freezing in the freezer is way too much and the door wont shut. Operating okay for 5 years now decided that it needs to freeze to the point I cant use.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

Model RF220NCTABC/AA - cracking noise from doors. The problem with the doors is not exactly in the hinges themselves. There are two plastic pieces: one black in the top next to the hinge, another white in the bottom next to the hinges. These parts have the function of toggle-close the doors and unfortunately are not of the right quality. They are each attached to the door with one Phillips screw. If any of them breaks, you get the crack sound. I just removed the one on the bottom right and the problem went away. Your technicians answering the phone should be trained on that and even if the refrigerator was bought more than one year ago, send customers these parts for free. Probably the postage will be more expensive than the parts.

I had my Samsung French Door refrigerator for approx. 5 years and the same thing. First the handle came off on the freezer. The digital panel went out 3 times. Now it leaks water and does not cool or freeze. Its not under warranty anymore. I called a technician and they state it needs Freon but from what I understand this appliance is supposed to have a closed system. From this point, I refuse to buy anything else Samsung. There should be a class action lawsuit. This is 1800 dollars gone to waste. We had a Kenmore for 20+ years that never leaked or needed Freon and we got rid of it to upgrade.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

Within a couple of months of purchasing my refrigerator, the ice maker started leaking causing it to freeze up. I contacted Samsung and they sent out a repairman to fix it under warranty. Less than a year later it started leaking and freezing up again. At this time the customer service representative assured me that Samsung would make good on the problem and they now have a repair kit to solve the issue. She also informed that if the kit did not fix the problem Samsung would replace my refrigerator at no cost to me. The kit did not fix the problem and now Samsung is not honoring their word and has refused to replace my refrigerator.

We bought two identical side by side refrigerators 5 years ago. Both now have water is leaking from behind the crisper drawer. This appears to describe what is happening: **. The fact that it happened to both and that the repair is posted with the expectation that the consumer will fix is disappointing. Is there a class action? Do not contact us until March.

Im envious of the other reviewer who had to wait for major problems after 4 years. Weve owned our French Door model costing approx. $2,600 for 2 years. Repaired ice maker 3 times and now it just gave up, spewing metal parts into the ice tray. The attached photo shows what you can expect to find in your ice. Samsungs Indian Service Dept. just says were so sorry, please upload photos and we will contact you. 4 weeks in, no response despite many phone calls. Do not waste your time calling Samsung service. Buy an appliance from a company that at least pretends to care e.g GE or Kitchen Aid. Too bad, it looks beautiful and has all the features we wanted, but its garbage.

The ice dispenser has stopped working on my 2 and 1/2 year old refrigerator model # RF4287HA. The ice maker is making ice but the dispenser switch will ONLY dispense water. We contacted Samsung several times (both technical and customer support) by phone and in writing to no avail. Upon reading various reviews by other Samsung refrigerator owners, I have found that many of us are experiencing problems with these appliances. It appears that the product is defective but Samsung is not responding to our requests for assistance. I sincerely request that Consumer Affairs help us get some satisfaction from Samsung.

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

Samsung dishwasher Model DW80K705OUG: The absolute worse dishwasher of my life. Always has a terrible smell, loud noise and doesnt clean. Have called service 3 times for same issue; loud grinding noise, lights blinking and cannot turn off. Samsung will not fix or replace. Want our money back. Will NEVER purchase another Samsung appliance. Dont even want a replacement. Just money back to purchase another brand.

We bought a high-end stainless steel double door with freezer drawer. In less than two years we began to hear a noise coming from the fan. We called Samsung and got transferred to five different people. In this lengthy process, we found out that our refrigerator was made in Canada. We bought the refrigerator from Lowe’s in Honolulu. Shortly after we called for a repair appointment, the fan stopped working and hundreds of dollars worth of food got ruined. Refrigerators are supposed to be made to last, at least, ten years. Samsung is an embarrassment to its country a should be ashamed. I will never buy another Samsung appliance and will be wary of buying their electronic products as well. Shame on Samsung for making an inferior product.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

The refrigerator side does not stay cold. Ive had technicians come to the house three times. Ive been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowes. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowes lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowes sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorneys lab. I am 82 years old and too old to worry with sorry companies and service.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfrd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

I just purchased a Samsung microwave model# me16h702ses and gas range model# nx58h5600ss/aa. The microwave has steam coming out of the sides and the stove top is chipping. Put in 2 different warranty claims, took 2 days off of work to wait for repairmen. Was forced to uninstall and reinstall my microwave or pay someone to do it. Samsung claims that both appliances were damaged by me and refused to repair or replace either one even though they are both within the warranty window. I has purchased a Samsung s10e cell phone which has been replaced 2 times, the speaker phone doesnt work on any of these phones and Samsung refuses to fix the issue. They have horrible products and horrible customer service.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

I bought a Samsung Refrigerator model RFG298HD from Lowes (French Doors) around $3,000.00. We had our first flood from the ice maker at 3:00 in the morning (How much fun is that?). To have a company come out and dry me out, it took them a few days to get someone out for the repair. It was like pulling a teeth to get reimbursed (with pictures). They replaced my ice maker. It was shot and less than one year and 4 months later, on 9/7/12 it flooded my house again. We called and they claimed that someone will call us, but still no luck until 9/11/12 at 10:30 at night. I guess they want to replace my floor and fridge. If anyone is looking to start up a class action, count me in. The customer service sucks!

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the mother board (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerators faulty ice maker, not to mention the costs associated with the other things, we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.