I feel great and Im satisfied with my Samsung microwave, it is really worth my money, I wouldnt hesitate to recommend it to anyone who hasnt tried this amazing brand, yet. Im one loyal customer who doesnt compromise, if Im satisfied, I just spread the word. The more I spread the word, the more the product gains new customers and they would further spread the word free of charge and that is free awareness and marketing campaign. The product has value for money, irresistible appearance, reliable and saves time and power in the process. Try it, Its a must have.

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

We purchased the RF32FMQDBSR/AA 4 door flex zone fridge, from Conns furnishings, in April 2014. We didnt even get 6 months of use from it by the time the ice maker quit working. I called Samsung support, if you want to call it that. They had me go through steps to defrost it and reset the ice maker. It worked for a few weeks, then did the same thing again. I tried to get them to send out a service tech to see if there was an actual problem, while the fridge was under warranty. They would not do it. They said it just needed to be maintained by us. I got tired of the run around from Samsung, so I left it at that. We can live without an ice maker, because by the time Samsung actually wanted to do something about it, our warranty had expired. Imagine that!!!Now, our new problem. A few weeks ago, we noticed milk and food spoiling in the fridge. We thought it had just expired or something, but it had not. The fridge was not cooling past 60 degrees. The front panel said it was 35 degrees, but when I reset the panel it showed the actual temp of 63. No wonder food is spoiling. I called a service tech myself, because I thought our warranty was out. They listened to the symptoms and didnt even send someone out. They told me to contact Samsung, as it was a problem with the sealed system, and it is still under the 5 year warranty. So, I called Samsung. After 3 different phone calls and 3 different ticket numbers, they sent out their contracted service techs. The tech concluded, after a couple of hours of work, that the problem was in the sealed system. I asked him if it can be fixed, and he said he didnt know of anybody that can fix it, due to the flammable refrigerant they used in these systems. Now, Im waiting on Samsung to get their head out of their collective **, and do something about this, as weve been without a fridge for going on 4 weeks now. I will never buy another Samsung product as long as I live.

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

CONSTANT problems with ice machine - makes God awful sounds, loud humming noises multiple times a day. We bought 5-year maintenance plan - Huge waste of money, they refuse to come & check it out. Just got off the phone with them again - want us to let them hear noise over phone. Of course noise quits while we wait for someone to answer call. The microwave after less than year sounds like jet engine as it heats up! Dishwasher is substandard - dishwasher dispenser will not close anymore and does not clean dishes thoroughly. If considering appliances - NEVER BUY SAMSUNG. YOU WILL REGRET IT!!! Tried multiple times to add photo of our receipt but it would not work. Invoice ** from hhgregg.

The LOUD popping and BOOM noises! Samsung needs to be held responsible for selling and continuing to sell defective refrigerators for years it seems. I have model RF263BEAESR and the noises sometimes make me jump out of bed! I see after reading many reviews here, that so many people have this same problem. Service is coming out again to fix it, but the fix lasts a week, so what good is that? I bought it from Best Buy with all the rest of the appliances. Its a year of hell now and I am thinking about just contacting the credit card company and let them fight between themselves. I dont even want a new Samsung fridge in return. I want a comparable new one from a total different brand!!! THE WORST!!!

The good part of this fridge is it looks very nice but. I love the design inside. If you buy this make sure you take the 5 year warranty. You will need it. I bought this fridge 2/17 to replace a Kenmore I had for 20 years. The ice maker froze you all the time, right from the beginning. I had to get a hair dryer to melt the ice build up. In 11/19 the circulating fan started making noise for about a week then finally stopped. I lost all the food that I had. I called where I had warranty and they said fan went out and had to order a new one which took a week, now Im without a fridge. I got it repaid and thought things happen, no problem.Now 4/20, 4 months later same problem. The fan went out again.. Im 71 years old I had 3 weeks of food in the fridge I had delivered because of Covid 19 virus. I lost $250.00 worth of food. I cant go out because of quarantine. I have no way of keep anything cold.. I called where I have warranty. They came out next day and had to order the part. Its been 10 days and still no part and no fridge and no food!!!I went online just to see if maybe there was a recall on this fridge and found out there is a class action suit against Samsung for this exact unit.. I called Samsung and explained the problem. Not sure what to do. I called W.A.M.G channel 6 news to the reporter that did a story about this unit on 11/19 and how it was plagued with problems.. They want to come out to interview me and do a story on this fridge but with Covid-19 they cant at this time and told me to call Samsung. At this time Samsung has done nothing. Im still without a fridge and food. On Social Security, 71 years old and totally frustrated with this unit.. I would not recommend this fridge. Buy another brand.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

I purchased a Samsung dishwasher at Lowes and had it less than 24 hours when it started flashing Heavy. When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowes & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldnt give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

Samsung dish washer looks great. However, there is some sort of problem going on and the company offers very little help. Our unit quit after about 13 months. Service guy came and said, Samsung is known for bad circuit boards. He replaced the brain and it work for maybe two days. I pulled the thing out and disassembled/reassembled and it worked for another six months. Its dead again and all the online reviews i see give me very little confidence this thing will ever work. Ive sacrificed $600 to the appliance Gods and am going with something else. Samsung will see no negative immediately. However, with this crap, they will go the way of VW.

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on whats cooking. I could look through the door, but not only am I old, Im old fashioned and prefer opening the door to see if whats cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.

I have had the fridge for 3 years and have had it serviced, now will be the 4th time. The fridge has stopped cooling because it freezes behind the produce bins and the fan stops working, over and over again. I have put another $600 or so since I bought this **. I am over it. I will never buy anything Samsung again.

Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - Ive heard this from several people, Ill never buy another Samsung product ever again!!!

My wife bought her new Samsung refrigerator from Lowes in East Peoria Illinois, (bought 1/3/14 delivered the week of the 13th same month). She was very pleased with them and their delivery personal, very professional. What I can not stand is the very loud banging noise that comes from time to time from this unit. The unit is just over 30 days old and I finally got her to call about this loud noise that continues to come from the unit. From what I could tell from her conversation is, that its suppose to be normal, and if someone does come out well have to pay a service call. I have never heard of having to pay for a service call on anything that is only 30 plus days old. They convinced her to wait awhile since everything else seems to be ok since it is under warranty. At least she agreed with me to contact the sales person she bought it off of to get there thoughts. Unfortunately, they just happened to be off today. But after reading all these reviews, I dont feel to good about our chances.The one thing I can say is this, if the unit turns out to last for 20+ years like our Whirlpools did, I still would not recommend this product. I just can not stand the loud noises it continually makes, heck its so loud! Its made me jump on more than one occasion. I included no photos because my problem is with all the noise.

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

I am being fair and accurate. I bought a Samsung electric stove at Lowes in Henderson, KY about 5/6 years ago. I know you are thinking this has been a long time ago but the oven only lasted about 6 months and I cant afford to have it worked on it any more. I paid for it with a credit card so the original price of $850.00 was probably more like $1200.00. When it first quit working Lowes told me they had no records of me buying it there. I paid for it with a credit card and I find that hard to believe they had no records. Lowes has never been at my home to work on the piece of junk. I say junk and that is exactly what it is. I would not advise anyone to buy a Samsung and to make sure you keep all your records on what you buy at Lowes. Today is Thanksgiving and another year of not being able to cook my own turkey. Christmas is coming up soon and it will be the same way. I wish I had an oven for everyday use. I am like most people these days. I dont have the money to run out and buy another new one. HAPPY THANKSGIVING everyone!

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

I bought a package deal of Samsung appliances when I moved into a new home. Fridge, Microwave, Stove and dishwasher. After 3 months the dishwasher started to leak. We had numerous service calls to fix it. It would be fixed for a short time and then leak again. At one point it quit completely. We had to shut the breaker off because it just kept flashing and beeping. Eventually they deemed it unfixable and was to issue us a check for the cost of the dishwasher in March 2017. We have yet to see a check 6/24/2017 and the dishwasher is completely unusable as it has flooded our kitchen and warped my wood floors prior to that... We were given a number to contact for Samsung claims for the floors and after many call, and told we would have someone call back they have NEVER CONTACTED US.The Samsung fridge started making noises about 6 weeks ago... (How convenient after the year warranty). Anyway I had the repair man come out last week and he informed me that there are 5, yes 5 recalls on the parts. It is Currently in my kitchen completely unusable.These appliances are less than a year and a half old. This is not ok... It is unacceptable to sell crap like this at the price it is and get away with it. I AM NOT MADE OF MONEY. NOR HAVE I EVER BOUGHT A KITCHEN FULL OF APPLIANCES. SO IT WAS EXCITING... AND NOW ITS A NIGHTMARE. If I could give you NO STARS I WOULD!

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.

We purchased a Samsung refrigerator model RF28HFEDTSR/AA - what a mistake! Like other consumers, we have had terrible problems with it - problems that are typical and that Samsung does not stand behind. This particular model has an ice maker in the freezer (bottom drawer) and an ice maker in the top (refrigerator door location) where the ice and water are dispensed. The top ice maker freezes up and has to be thawed out constantly and water drips out of the dispenser, itself. This is a common problem and a class action lawsuit has been filed - as Samsung has refused to take responsibility and address the well-known issues! In addition, the plastic shelves crack - for no reason - obviously a defect in the type of plastic that is used in manufacturing the shelves. This is another problem that has been frequently noted by consumers - yet, Samsung refuses to take responsibility. I have many Samsung products in my house - cell phones, televisions, sound bars, etc. I am very disappointed in this refrigerator, and especially in the lack of customer service by Samsung. I will think long and hard before I purchase any other Samsung products. When we first began having the freezing problem, I read on the internet how many others were having the same issue. I contacted Samsung and got nowhere at all. After being tired of constantly having to take a hair dryer and chip away the ice - I called a service to fix it - and they said there really was no fix. I had someone look at it today - and all they could do was what I had been doing - and charged me $80. They did find out that Samsung had managed to develop a fix for the problem and it would cost me between 400 and 600 dollars to do it. The service man and I both agreed that I might as well purchase a new refrigerator. This one is only 3 years old! It began having issues - of course - after the warranty period had ended. Please tell everyone not to buy Samsung appliances!

I had my stove 2 years. Laid a lid on the top and it exploded. Samsung wont do anything about it. What a poor company. They dont stand behind their products. Ive already had to replace microwave because it kept shorting out and they said it was just out of warranty. Never buy a Samsung.

Last month, I noticed the drinks werent cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldnt get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasnt in. Tuesday, the part wasnt in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didnt work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.After spending almost $500, I now had a refrigerator and freezer again after over 10 days. I am so upset. I saved for years to buy a new frig, spent a ton of money to buy it, and loved the new one until this happened. I thought they would do the right thing by at least coming quickly and making the repairs in a reasonable time and at a reasonable cost, but I was wrong. No more Samsung products for me no matter what.

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

Appalled by the way Samsung and Lowe’s have treated me. My brand-new Samsung electric range did not work properly from day one! After multiple calls speaking with agents who attempted to have ME fix the issues while they were on the phone, Samsung reluctantly sent a service repairman to my home. C & E Appliances sent someone who admitted they knew Nothing, about cooking. The first thing he did was blame me for buying a stove which offered the rapid boiling option! Secondly, he snidely stated, I bet you never read the manual to your stove.Both statements were untrue! I bought this stove as part of an appliance package. I purchased them for various reasons, but NOT one included rapid boiling. I have read the manual many, many times and worked with Samsung employees to fix the issues. The repairman explained that other people were having similar issues with baking; especially bread and cakes. He stated he didnt know anything about baking. He also told me he didnt know anything about simmering! According to the stove’s manual simmering occurs when your knob is placed on Low. (See pg. 35) My stove will not simmer, and my oven does not bake evenly. Since the repairman did not know why I needed to simmer I explained a few things about some of my favorite recipes. Most of them require simmering at a specific temperature. “Simmering cooks the food gently and slowly, allowing it to maintain its structure in ways that are impossible with boiling.”C & E’s repairman advised me to preheat my oven for an extra 15 minutes prior to baking. He also said I should bring my rice to a boil on one burner, transfer the pot to another burner and turn the knob below the Low setting to simmer. I have lots of photos to prove his advice did NOT work. Samsung drew my complaints out with self-help fixes which did not work. Soon after the first serviceman left Samsungs 1-year warranty expired. Based on the recommendation of Lowes salesperson, I had purchased a 5-year extended warranty, which turned out to be worthless. Lowes sent me the exact same man to look at my stove! The warranty clearly states if Lowe’s or Samsung can’t fix it they will replace it. I have taken this matter as far as any of your companies’ phone systems will allow. Promises from those claiming to be corporate managers have been broken.A 2nd repairman came out to investigate. He checked the brand-new pots I had purchased for my brand-new stove and they were fine. He had absolutely no idea what was wrong and suggested I use the back burners to simmer, or the warming center. Neither is possible. The smaller burners in the back are not large enough to simmer soups, stews, sauces or rice. According to the manual, and common sense, the pot or “Pan should not hang over the element by more than one-half inch.” (See pg. 37.) The temperature on the small warming center is not high enough to simmer, nor is the element big enough to accommodate a larger size pan. (See pg. 50.) I made a formal complaint to the BBB concerning C & E Appliance. Preparing a formal complaint to BBB for Lowes and Samsung.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

Bought 6/24/13, arrival 7/9/13 SS No. W65043BD501879 - the ice maker leaks through water and ice levers. These need to be two separate levers, not on top of each other. On 7/10/14 a new ice maker installed. Today 1/11/15, still leaking. Ice not cubed as requested, pieces. Water runs down door to floor each time levers pushed and even when not in use. I have called three times, not good English, not a script for this problem. I called authorized dealer, he told me how terrible Samsung was but did install new ice maker. Nothing changed. This all started about six months into use of refrigerator. Love the drawer, inside of refrigerator, hate how it works. Will get rid of this first chance. Do not buy Samsung refrigerators.

We purchased a Samsung refrigerator on Nov. 10, 2010. We had to replace the ice bucket in May, 2014. Currently the refrigerator evaporator is inoperable and needs to be replaced. However, Samsung has discontinued this part and they do not offer information where we can purchase a generic part. Why would Samsung discontinue a part on a product that is less than four years old? Now we are going to have to buy a new refrigerator because of Samsungs ineptness. Believe me, it will NOT be a Samsung.

I wish I had reviewed this fridge when it first became apparent at how bad it was. Might have saved some folks purchasing one. It is French Doors with bottom freezer, about 4-1/2 years old. The first thing that we noticed was at 1 year old, the stainless was spotted. We are 2 retired people, no kids here. Used stainless cleaner to no avail. Called Samsung, they said they dont warranty the stainless. 2nd thing was a flap on the door broke because we didnt always open or close the right door first...never knew until this happened, and figured it out. That was over $300. Now, in the last 9 months the ice maker has gone out 3 times. Had it fixed for about $250. Less than 3 months later it went out again. The repair company fixed it as a warranty issue. Now, 6 months later...out again. Waiting for an answer from the repair company, but they only guarantee a repair for 3 months, and dont know if Samsung will do anything. I will not pay for another ice maker. Will start over with another brand...never a Samsung. Anything!!! So disappointed!

My Samsung Fridge Model #RS265TDRS started acting up after about a one year. I noticed our milk spoiled prematurely along with other items in the fridge. I remember hearing the fan in the fridge sound louder than usual just a couple of days prior to this. It appears the coils have froze up with ice causing the fan to ice up also stopping it from spinning causing a domino affect. I will have to locate the receipt and upload at a later time. I see this is a very very common problem with Samsung. This was not a cheap fridge and to be having this issue this early is ludicrous. I have the unit turned off and am allowing it to fully thaw before restarting it and seeing how long it lasts this time. Very Very angry & disappointed with Samsung.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasnt working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.We called the brick were we purchased and they were sending a tech. They said wouldnt be for about 2 days but then they were able to schedule on next morning. (Tuesday). I called Samsung also Tuesday morning, advised of what has happened as was told they do not have a replacement policy, only a repair policy. I advised fridge now smells and a Eileen advised not their problem!!! And no one will come in and clean it. She was very rude. Asked to speak to someone higher and was advised she is the highest I could go. Head office does not take calls. Advised has kids and needs a fridge asap. Again she said I would have to wait. Very rude again as I am a paying customer and when large expensive items are purchased they should last longer than 6 months.When tech came he advised the compressor has gone. Part would need to be ordered and it looks like possibly next week before they can fix it. Unacceptable!!! Called Samsung again today. Again received very rude customer service and advised to bad. The fridge will not replaced and I will have to wait for someone to come repair it whenever they are available. No idea when. So I have a new broken down fridge and living out of a cooler with 3 kids trying to keep everything cold. What a joke... and also out over 300 in what was good food. I was passed around to 4 different people at Samsung customer service this morning.When you buy a product there should be a policy when it breaks down. Why should I be inconvenient and have to not have a working fridge. Think twice with Samsung. I have done recent searching and was surprised of previous lawsuits against them with fridges and other appliances. People will continue to purchase these items. They get your money then you are not a customer anymore. You are a number.

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they dont last and customer support is practically nonexistent.

I bought this fridge around Dec. of 2010. Water collects in the right side crisper drawer and also under both crisper drawers where the water freezes into a solid sheet. About once a month, I have to break the ice sheet up and remove it. Ive been doing this for 2-3 years.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

Bought a Samsung refrigerator in 2016 and 2 years in it started having water issues under the crisper drawers and the coils kept freezing up every 2 weeks. Got rid of it and bought a new refrigerator and then found out there is a class action suit against it.

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

I purchased side-by-side model #RS263TDWP/XAA01 in July of 2013 for $1379 from Sears. We have been quite happy with it until recently when the upper shelves were not getting cold (70 degree temp reading; the bottom at 46-55 degrees). There was some recent unusual noises in the fridge prior but subsided; phone tech suggested leveling but it is level. The doors close and are aligned properly. That was not the problem.Tech was sent to service the refrigerator and after electronically testing the unit announced it was the defrost sensor that was out (DA32-00006W). Obviously we had to replace- BUT NOT COVERED!!! The 5 year warranty is on the sealed refrigeration unit only not including the electronics needed to operate. REALLY!!?? Samsung is an electronic based company and this happens? After 1.5 years, an electronic part goes out and I have to pay for this $28 part and $220 labor!!? And to make matters worse, the tech advised this part will last longer than the original one that was installed planned obsolescence?! How long is this part going to last? I have a 20 year old Kenmore that has never had a service call!I have purchased smaller Samsung electronics with no issues but really am concerned about this appliance and any other major appliance that I will be in the market for in the future. After 3 emails explaining this situation, I recd a Thank You and Hope we helped...no help only offers of future advertisements. After 40 minutes holding on the phone, did talk to a nice agent who noted my frustrations...only to recv another email the next day - that it is not covered. No Samsung appliances for me!

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.

The new hub refrigerator (with white glove service) plus black stainless double oven range plus ultra quiet black stainless dishwasher plus black stainless microwave plus Samsungs latest washer/dryer combo plus 55 inch Samsung ultra HD TV plus Samsung 65 inch ultra HD TV plus a Samsung S7 smart phone all to update our home and all purchased within one week. Oh, you are the first buyer of the Samsung Family Hub refrigerator and you wont believe the white glove service it comes with. White glove? They came out to measure the location and said no problem, all will fit. Second floor, no problem we have the greatest delivery team. Well, the exciting day comes. The delivery team says they will probably scratch the ref if they bring it upstairs but they will try anyway. Final measurement from the white glove guy, all good she will fit. The greatest delivery team bangs it up the stairs, hides the big and I mean big gauges they put in the cabinet with their moving belt metal buckets and guess what, it wont fit. We now have the white gloved Samsung Family Hub sticking half way into our kitchen posing nicely with the several gauges in the cabinet. No problem well take car of it. Two days pass no call from anyone. My wife finally calls the white glove VIP team and they cant help! You cant help, give me someone else. No hes right, we cant help. You will have to call the store you bought it from. You are kidding me, where was the VIP white glove treatment. Go to Sears, get a Kenmore. We are trying to return all this crap as we also discovered the dishwasher too has a big gauge on the top of the door hidden from us. Even if you have money to waste, flush it down the toilet and dont buy Samsung and be fooled like we were.

Excellent I not only have the stove but refrigerator, Micro, dishwasher and now a vacuum. Among all this vacuum really really works. My wife love this thing even more than central vac installed costing $$$$$. We have a summer home and we did the same there. All appliance are now SAMSUNG.

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was hot, I attempted to reset the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded SE error code that wed had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. Ill be replacing this one with a Whirlpool. Im fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didnt get replaced for another 18-19 years. I cant remember, but it may have been replaced because of its outdated styling, not because of any problems. Well see how a 2014 generation Whirlpool microwave holds up.

Samsung dishwasher dw80k7050ug. Dishwasher smells horrible 1 day after wash. Worse when weather is warm. Only thing that works is to completely dry out the drain basket which is holding nothing but water. Odor so offensive. Make me gag. Reported to Samsung. Sent someone out. Said water in basket was normal. Not if it is stagnant. Have seen other reports of this problem. Have tried every suggestion to no avail.

Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

I have a 4 year old top of the line Samsung electric cooktop/oven that has always worked great, up until several months ago when it almost blew up. Many others have reported having the main computer board fail/catch fire. Mine was the 2 main oven heating, element wires at the solder connection app heating up, sagging and touched back metal panel. Wires shorted, blowing them off the oven. Luckily breaker tripped, shutting off power to oven, one wire did catch fire briefly. Dont remember what the warranty did cost but the 5 year one is prob worth it on the expensive ones. I looked at the back with the panel off and a thousand dollar unit has the same build quality as the 200 dollar one. **.

Computer board warped from oven use. Winter time it shows error code continuously until surface burner warms stove. The stove beeps at all hours of night when error code starts. Now that summer is here no problem with panel working. Kobe are peeling. Not metal but plastic with metal coat. Bought all matching Samsung appliances. All have issues being less than 2 years old. Never buy Samsung or buy from Conns Appliance Co.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

We purchased a Samsung French Door Refrigerator from Lowes with an extended warranty for five years. After two months, we had to call repair service because there was no ice. Once the item is sold, Lowes refers all responsibility to their (I quote) We have contacted Service Advantage with this issue. A&E Factory Service is the service provider and will be contacting you for a resolution within 5-7 days. Today is the 7th day and no response. We have had 7-8 service calls on this refrigerator 7 for the same problem. When we called for service the second time, Lowes informed us that the Service technician would determine whether or not the service call is covered under the warranty, this made us hesitant to keep calling on the same problem. We still have no ice and only promises from Lowes that Service Advantage would contact us. (Isnt that similar to asking the fox to check the hen house to see if any chickens are missing?) We contacted Service Advantage 8 times, repairs made 8 times, nothing worked. We were told by Lowes store manager that after 7 calls on the same problem the item would be declared a lemon. Samsung Refrigerators are beautiful to look at, but are totally unreliable and everyone that you talk to that owns one says they have problems with the ice maker.

The LED lights on the Heavy and Quick buttons start flashing and the dishwasher stops working after a minute or so of starting the dishwasher. I bought the dishwasher in January 2011 and the problem first happened just after a year of purchase, so I was outside of the warranty. The bill to fix this was about $300 and all the repair person did was pull out the dishwasher and wash the sensor (he said that there was some kind of dirt on the sensor). It took him about 5 minutes to fix it. He advised me to run the dishwasher empty once a month on Sanitize mode. I have been doing this diligently.Now less than 2 years later, I am encountering the same issue all over again. It seems like there is a problem with the design of the dishwasher. Other than the initial investment, Samsung wants consumers to spend $300 every 2 years to keep the dishwasher running!!

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

After six months from date of purchase, the fan would go on by itself. I wasnt using the microwave or the stove and would be in another room. Called for service and the technician said it was a circuit breaker fuse. He told me once he fixed it, it would never happen again. Well, its been a year now and it is happening again. Also when the light under the microwave is on, it will go off and on as the microwave door is opened and closed. The only way I feel this junk is safe is to unplug it when Im not using it. Is there a lawsuit going on I need to know about?

Wish I could use all the slangs in here to define how Samsung AC/Service Center people work. Main thing to understand: NEVER EVER buy a Samsung AC. Go for LG instead. I have all good reviews about LG from few of my friends. Samsung is all interested in selling the product. They are not concerned if the customers are facing issues with the unit nor concerned to consider feedback and work on the same. I started noticing a bad odor from the indoor unit within two days of installation (and let me tell you that I hardly use it in the night for an hour at the max). I called up customer care, registered a complaint. Well, the person assigned Mr. ** was very rude and has soo much of attitude that he does not want to listen to what you want to say and disconnects.Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I havent even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They dont know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

Model RFGTHDRS - I bought this unit 3 years ago. Nearly every plastic bin on both side of the door broke for no reason and had to be replaced. About 2 years after the purchase, I noticed water collecting and then freezing underneath the large pantry drawer, to the point you cant open that drawer. I have to eventually take that whole drawer out and remove the ice buildup. Samsung wanted to charge me $450 for a service call, and they denied being aware of any problem like this. I see it is a very huge problem. I am completely dissatisfied with customer support and this product. I would advise anyone to stay away from Samsung refrigerators. I am also going to the U.S. gov recall website and post there. I hope everyone else does too. This will force a recall and cost them tons of money, which they should be responsible for.

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

We bought our 4-door Samsung refrigerator model # RF428 from Sears in Feb 2013. Feb 2014, it started leaking water. It was so bad that we had to have towels around the fridge and change them a couple times a day. Scheduled the repair service, however, the repairman couldnt figure out what the problem was. They called Samsung and they have a problem with these models with the water filter housing unit. He ordered the part and scheduled another service call to install the part a week later. In the meantime, my floor is completely ruined from all the water leakage. It will have to be torn up and completely redone.

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.

The ice maker stopped working within a few days after owning the refrigerator. It freezes up requiring the ice maker to be removed and thawed out. This has to be a common problem with this refrigerator as it works for a few days then the problem repeats. I would not recommend buying any item from Samsung as I think they are just interested in ripping people off and not standing by their products. They got caught with the cell phones but appliances are harder to claim damages even if the damages are clear design problems.

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs major work and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.

I purchased this microwave (M/W) Microwave Model SMH9187ST/XAA a little over three years ago. First, after a few months of use the turntable stopped working. I could fix it myself with not much expense. Thanks to Youtube. Then after a few months the handle broke. By this time the M/W was over one year old. So, I called the customer service. Since it was already a few weeks over one year, they refused to take care of it. I then fixed it myself. The next was the Touch Panel which stopped working. I called Samsung Tech support who again refused to take care of the problem. So, I purchased the Touch Panel and fixed it again.Now the inside light stays on 24/7 and fan comes on the moment door is closed. Only way to stop it from running is unplug every time I am done using the M/W. Again, I called Samsung. As at least some of you have experienced, it takes minimum 30 minutes for someone to pick up your phone. Again, they refused to take care of the problem and said a service tech would call me to set up an appointment at my cost. Since then I called over 7 times in the past two weeks (I kept a log), nobody called back.Finally after a testy conversation, I asked them to give me their service techs number and I called them myself to set up an appointment. Now waiting for the service tech to show up and give me the dreaded figure for repair or pay the service charge. Will NEVER buy Samsung appliance again. BTW: My Stainless Steel Fridge which I bought at the same time also started giving problems after a year, no solutions from Samsung on that too.

The machine rarely cleans dishes well. Ive tried arranging the dishes differently, a multitude of different detergents and even adding extra hot water during cleaning cycles, but the dishes and glasses often remain encrusted with small particles. I would not recommend this brand.

I purchased my oven back in June 2019, it is now July 2020 and my issue has still not been resolved. The left front burner only has one level, it does not adjust to low heat causing fire and melted the stovetop. They denied the ticket to repair the glass or fix the burner claiming it was personal damage?? I have spent hours on the phone talking to the call centers it was not until today that I finally was able to speak to supervisor who is going to have a technician come out again to look at the burner that still does not work. Key points to know when working with Samsung. 1) if they come out for a ticket once and you disagree with there findings they will not speak to you. 2)Email correspondence stop after they have told you their decision. 3) they will accept no responsibility. 4) they simply do not care! This review is short.. the lack of customer service, communication, and ethics I have received from Samsung could fill a book. DO NOT BUY APPLIANCES FROM SAMSUNG!

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

Samsung has not responded to our complaint other than to suggest - after 1/2 hr. of discussion - that we call a repair company they recommended. That company said our induction pots dont work on this stovetop because of an engineering issue. They said there was nothing they could do. We returned to Sears in Nanaimo, BC. The sales person plugged in the identical Samsung range, with our pots on it. The pots heated up on the replacement range! The first range was obviously defectve, but neither Samsung of the repair company admitting it. Sears immediately offered us a complete exchange for a new Samsung, or a higher-priced (but unattractive) replacement range. Sears has been great; Samsung ... poor.

I purchased the Samsung dishwasher model DMR78AHS at Lowes in May 2010. Also, I reluctantly bought the extended warranty program, but in hindsight, Im glad I did. After about a year, we started hearing a slight grinding noise. I called service and they determined that all (12) of the plastic basket clips had broken off and lodged in the motor (impeller). The service tech had to disconnect the unit, pull it out, and turn it over to remove all of the plastic tabs. Luckily, the impeller was not damaged. The tech said that this is a very common problem with Samsung dishwashers. He installed new basket clips, supposedly made out of stronger plastic, but I seriously doubt it. I am very disappointed in Samsung kitchen appliances and will not purchase from them again.

Samsung refuses to honor warranty. 4 door refrigerator RF23J9011SG/AA. [ New ] As a loyal user of Samsung products from 3 tvs, 3 phones, and 2 refrigerators I expected when I purchased my beautiful 4 door refrigerator that I would enjoy the same top quality that I have always had with Samsung products. After less than two years of service, my 4 door refrigerator, that cost over $3,000 has developed an issue. The bottom (Freezer section) is working fine but the top (fridge) section is now hot. Since the warranty on the compressor and associated parts is 5 years I thought that, although anything can have an issue, Samsung would honor the warranty to repair the unit. They did agree to send a technician out to look at the refrigerator so I was pleased that they would honor their warranty. The interesting part is that the technician only removed the inside panel at the back of the fridge to inspect the coil and fan area. The only test that he did was to unplug a temp sensor and plug one in that he brought to see if the compressor would kick on, which it did not. He also took some pictures of the inside of the fridge and sent them in, he said, to a Samsung technician who, in turn from some unknown location determined that the problem is Environmental because of a small section of copper tubing at the top of the coil has some green corrosion on it (Not the Coil itself). I was confused because this is what copper does when exposed to moisture (inside the fridge) and air. The technician told me that he was not sure but that is what Samsung said. He then removed the panels covering the electronics on the back of the fridge, tested absolutely nothing other than seeing if the LED lights were on and then told me there was nothing that he could do because it is from an environmental problem.The problem with this theory is, #1 copper turns green when exposed to air and moisture, very common and expected. Secondly, if it were an environmental issue then the copper lines on the back of the unit leading to the compressors (there are 2, one for freezer, one for fridge) would be corroded since they are ACTUALLY exposed to the Environment and off course, they are not corroded but look absolutely new. Fast forward today, one week later, and I paid Mr. Appliance to come out and actually diagnose the fridge issue. The problem is that there is an issue with the compressor. And, as I expected, they told me that the idea of environmental issues causing this is absolutely ridiculous. They did, however kindly offer me an estimate of almost $1,000 to repair it. Very disappointed with Samsungs handling of this situation, by the attitude of the tech they sent out, it almost seems as though they intended to find any reason possible not to honor their own warranty.

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

I own a Samsung-31.6 Cu. ft. French Door Refrigerator with thru the door ice and water dispenser. It also has a bottom ice maker in the freezer. The bottom ice maker is the problem. We had trouble with it from the start. Read owners manual, reset it. Worked for a while then quit totally. Had repairman from Samsung replace ice maker, worked for awhile then stopped again. Samsung sent repair man again, replaced computer board in back. Worked long enough for warranty to expire. Now in a battle with Samsung for repair, getting runaround.

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

DO NOT BUY! DO NOT BUY! FOR THE LOVE OF GOD, DO NOT BUY THIS DISHWASHER! My wife and I purchased this dishwasher in February 2014. It lured us in with its beautiful looks and promise of quiet operation. For nine months this dishwasher worked flawlessly. It cleaned our dishes well and you could never tell this thing was in operation when it was running. During the first week of November we got an LE code and the dishwasher shut down. The manual told us to cut the power to it and call Samsung for service. It took two weeks to get a technician to our house and he had to order a new control module and a new leak sensor. Apparently LE is the fault code for leak. When the Technician replaced these items the machine started working again. Two days before Thanksgiving the dishwasher stopped working again and was flashing the LE code again. This time it took almost a month for the Technician to get to our house and he couldnt find the leak so he ordered an entire Sump Assembly since Samsung told him this is the only other thing that could be wrong. Christmas Eve, the technician came out and replaced the Sump Assembly and got the machine running again. On New years day, a week after the repair, our dishwasher stopped working again and was displaying this dreaded LE code again. I immediate called Samsung and they scheduled the repair man to arrive for another repair today but the machine started working again yesterday (assuming the water leak dried up) and the repair tech called Samsung to explain to them the situation. Samsung told the repair tech since he couldnt recreate the problem theyre not going to recognize there was a problem and they were not going to pay for the service call. Even the repairman was disgusted with this and called his supervisor to explain the situation and jumped through hoops to find a way to keep us from paying for the service call. He even called the store we bought the machine from and explained the situation to them which lead to the store telling me to bring this piece of junk in to them tomorrow and theyll give me a new machine of equal value and different brand name.I went online and entered the model number of this dishwasher in google and I am in shock from the amount of complaints I see about this dishwasher and theyre all the same complaint. That LE code and the inability to get it fixed and Samsung refusing to do anything more than toss new parts at it. This dishwasher is in need to be recalled but Samsung will not acknowledge it. PEOPLE PLEASE!!! DO NOT BUY THIS DISHWASHER! There needs to be a class action lawsuit brought up against this company. Also everyone that has been ripped off by this company needs to simply contact the Federal Trade Commission and make them aware of this Samsung sponsored con game being ran on American consumers.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because we must have broken it. Ive owned a lot of refrigerators in my 70 years. This is the first that Ive ever broken in years. Also, youve got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if its not centered in the opening, one end will pop out of its attachment. Im sure they would say thats our fault also!

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.