A week ago, I used the broil setting on my newly installed Samsung Double Wall Oven. Within 5 minutes, the oven reported Overheating and a C-21 error. The oven was VERY hot. Of course, I immediately called support since the oven was under warranty and only a little more than a month old. It took a week to get service from Samsungs authorized repair team - Dish.com. I was dubious when the service person started looking up repair instructions on his phone. (Only one arrived for something I knew would require removing the 265 lb. oven) After reading the repair instructions for a while, he decided he would need help in removing the oven and called for a second person.After arrival, they proceeded to remove the oven. The stand they set up to support the oven wasnt secured and I watched as they dropped the oven on the floor and it proceeded to tip over and put multiple dents and scratches in the new Samsung refrigerator. So now I have a damaged refrigerator that up to this time was 100% scratch free. Once they replaced the control board (which is a part that shouldnt fail in less than a month), they started reinstallation. While reinstalling the doors that have to be removed to pull the unit out - they dropped the upper oven door. It landed on the latch of the lower oven bending the latch, so the oven wont close. Of course, in the process, the oven door finish was chipped. Not just scratched but chipped down to raw metal. This is all not to mention the dent in the floor and paint/drywall damage.So now going on the second week - I still have an unusable oven and the bonus of a damaged refrigerator. They tell me it will take 3 days to get someone out to look at the damage. No indication of when itll be made whole. As an architect and Director of Design with over 750 luxury apartment units on the drawing board right now - I wont be specifying Samsung appliances.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

Horrible!!! DO NOT buy a Samsung dishwashers!!! We bought a Samsung dishwasher in October of 2016 (model # DW80F600UTS). Almost immediately we noticed a putrid smell coming from inside the dishwasher. We tried every kind of cleaner from vinegar, store brand cleaners, lemon flavored Kool-Aid... you name it, we tried it. Called Samsung (can hardly understand a word theyre saying) and they told me to keep the door open when not using it!? Seriously!?? Who does that??? Next we started noticing rusty spots on our silverware. Then within 6-8 months of getting it, it stopped working completely! After going through a big hassle with customer service and having to prove to them we only had it for a couple of months, they sent someone to repair it, only to have it break down again a few months later!! But this time it was no longer covered under their 1 year warranty, so it cost us $147 to have a serviceman come out to tell us we needed a new part! So then Samsung calls (again can barely understand them) and says they will replace our dishwasher. GREAT we think They are FINALLY doing the right thing! After all we have been without a working dishwasher now for over a month. BUT... the case will need to be reviewed first!? OK??? Well 3 weeks later, we get an e-mail saying it has been approved. So I call them to see what steps I need to take to get our new dishwasher. After being put on hold for at least 30 min. I am told they are unable to replace it because they no longer have our model in stock! WHAT!?! I was just told less than an hour ago it was approved!! What the heck!!! So I asked to speak to a supervisor who is absolutely NO help. She just says all they will do is refund us the cost of our piece of crap dishwasher. So almost 2 months later we still do not have a working dishwasher and are out $147 for a repairman to tell us we have a piece of crap dishwasher! Samsung does NOT stand behind their products, and they certainly do NOT care about their customers!!!

Oh, boy... like everyone else writing reviews, here, our Samsung French door fridge with the ice maker in the food section of the fridge is a piece of junk. ($3000.00 on sale for $2000.00.) The ice maker has been the biggest of problems... not to mention the flap on the left door, which allows you to close either door first, broke early in the game, requiring the left door to always being closed first. Where the glass components meet the plastic components, any spillage of liquid will seep under the glass and becomes a permanent stain. And theres more, but I do have a solution to the ice maker problem, so pay attention! We had an appliance guy out this week and he confirmed what I had thought all along: the ice maker DOES NOT belong in the fridge. But, there is a fix, which I did, and it seems to be working. FIRST: remove EVERYTHING from the fridge (Hopefully, you have a back-up, because youll have to turn off, or unplug the whole unit and let the entire unit defrost.) THATS the problem: frost. While this is happening, head to the hardware store and buy a tube of food grade silicone. There is a seam all around the ice maker box. Carefully caulk that seam with the silicone and let it cure for 24 hours. (Keep the doors OPEN.) If you do a really good job with the silicone, it will be invisible. The next day, the silicone will be dry and the odor will be gone. Fire her back up and return your food to the fridge. IMPORTANT!: set the temperature to 0 degrees in the freezer to help prevent excessive frosting. It has been 5 days and the ice maker has only jammed once, so I decided to empty the ice cube bin into plastic bags and move them into the freezer, where they belong, or turn the ice make OFF when the bin is full. But, we do have a working ice maker, now. It just needs a little TLC. Okay, now that we got past THAT, wanna talk about the engineering degree you need to remove and replace the drawers? Or, how about the brushed stainless steel exterior that will attract any smudge within a 50 yard radius. Can you imagine all of your appliances and electronic devices requiring this much attention? Gheeez.... okay... Its the worst piece of crap I ever paid more than 20 bucks for.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

Bought a Samsung Refrigerator in Feb 2015. In May of 2016 the Fridge part stopped cooling and I lost everything in the top. Called Repair as the Fridge is not under warranty. The service man made 5 trips out and 2 parts and now it is Sept 7 2016 and it is making a noise so long had to unplug it. It was frozen up again in the fridge part and was not cooling up to 62 degrees even though there is ice frozen to coils. Service could not even get panel off until it thawed for 24 hours or more. I still do not have a refrigerator working. The freezer still works fine like others have said. I am getting the run around and given a ticket number and no service guy will come out (they said they can not get answers from tech support) and there is no wiring diagram as other appliances have. Do your research. Do not buy Samsung!

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.

I tried using my self clean on my flat top Samsung stove and its not working. Its giving me a code I guess EoE and a continuous beeping. Please help.

I purchase a Samsung refrigerator on June 31, 2014. The ice maker bucket has never been able to be removed. I had Samsung service twice, refused to come again. A & E factory service replaced the ice bucket still unable to remove it. I wn into the refrigerator tonight Oct 21, 2014, the piece that holds the doors together fell apart. This model rf23hcedbww french door is a hunk of junk. Didn’t even last for 4 months, I paid $ 2000.00 for nothing! Samsung customer service is awful!

We purchased a side by side Samsung refrigerator and it started freezing on the bottom half of the refrigerator and in the back. I called and they replaced the heater on the refrigerator side. Six months later, same thing happened. They replaced it again and guess what, less than 6 months later, same thing. It cannot be replaced anymore because the tubing has been cut so many times they can’t fix it. So, I cannot put anything in the bottom because it freezes. I have pulled the drawers out and I keep everything in an old Kenmore refrigerator out in the garage. I can only keep certain things in the Samsung. I will never buy another Samsung product. We can’t afford to go buy another refrigerator. I tell everyone not to buy a Samsung refrigerator. Something should be done because too many people are having problems with their product.

I was home thank God but I started smelling smoke really strong and checked all over. It was my Samsung microwave burning from the inside. Door closed. Nothing inside. Hadnt even been used for a few days. Not even 1 year old. Had been serviced by Samsung first week. Was told burnt dude.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

We bought the entire kitchen Samsung appliances. Its a second home with limited use. 3 months out of warranty the lights dont work on the panel. (It will still heat.) Samsung doesnt care. Local repair is within $ of a new microwave. I should have checked here before buying Samsung junk.

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Samsung OTR microwave Model SMH9207st - Wow, where to begin! I believe I bought this microwave in August of 2013. I will explain later why I dont know the exact date. In December of last year I got the dreaded SE code. I called Samsung (after reading all the horrible reviews about my microwave) and told them I was getting the dreaded code. They said since my microwave was over a year old, the warranty had expired and there was nothing they could do. I asked to speak to superiors and went through four of them and they all told me there was nothing they could do. Sooo I threw away the receipt, the owners manual and the mounting screws. He took down the microwave and I told him to take the stupid thing to the dump. Luckily he hadnt done it yet because a couple days later I received an email from Samsung saying that they were going to pay for a one time parts and labor fix.A company called me and set up date and time to come out. The tech came out and noticed that my microwave had scratches in the bottom and said it was a fire hazard and he didnt know if they would fix or not. I have heard online about the glass plate wobbling so maybe that is how it got scratched. They called back and said they ordered a new door and I would have to pay for the coating paint to cover the scratches and also the mounting screws. Tech came out and the door had the wrong connections and wouldnt work. Had to reorder. Came out today, replaced the door in a couple minutes and told me he was through...everything was working...clock, light, etc. As he walked out the door I opened the door and closed it and it DIED! I called him back in and he made a phone call and said he would have to reorder another door! Going on almost three months so far and still no working microwave. Luckily a friend had an OLD $50 microwave that she let me use and it has worked wonderfully! I need to know how to join class action lawsuit. I just want a different microwave! FRUSTRATED!

Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.

Like most of the respondents here, I will never consider the purchase of another Samsung product. Unfortunately in our current age, we are all well aware that companies simply dont have our best interests in mind. Samsung, however, rises to new levels of bureaucratic road blocks to service. More importantly is the fact they not only obscure what has transpired and been discussed previously, but just bold faced lie about they have or have not said.We purchased a large black side-by-side refrigerator in April of 2011. We have had more or less constant problems ever since (as mentioned elsewhere, the ice maker is a nightmare). We finally gave up on ever getting any service from Samsung. They have 2 certified repairmen in Hawaii (many repair services are qualified, but not certified, which means they cant perform warranty service).The demise of the refrigerator and our relationship with Samsung began its culmination last year when we had to pay out of pocket to replace the Motherboard, $400.00. Them 3 weeks ago the freezer stopped working. I got my previous non-certified repairman to check it out. He said the compressor had died. The good news is that its covered under warranty and most manufacturers will just refund some portion of the purchase price.After getting a hold of Samsung, I was told they would get a repair person out in 2 weeks (**). 3 days later, the refrigerator component also ceased working. I called Samsung back and demanded to be connected with the next level of service. This time I was told that they agree the wait was unacceptable and I would be refunded a portion of the purchase price. Oh, and by the way, despite the fact that I had previously been assured that the repair company (an 800 service) would have the necessary parts when they arrived, they had not in fact ordered any parts! In case youre wondering about the refund, they now contend that that option had never been discussed (**).So not only was I told that it would be 2 weeks to get a repair person out, but they would then have to order parts. I live in Hawaii, so its a foregone conclusion that the wait for those parts will be inordinate. After stewing about this for several days, I again contacted Samsung and this time I was informed that I had been informed that the repairs would not be covered by Samsung because it was out of warranty. I emphatically stated that no such thing had ever been discussed! The compressor is covered for 5 years.They eventually agreed that the compressor was still covered, then they hemmed and hawed, but in the end I was left without a working refrigerator and a many month repair process, if at all. Bottom line folks, avoid all Samsung products like the plague. I wish I had read these comments before I considered my purchase!

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

Since I bought this refrigerator the ice-maker jams and stop making ice. I have to manually pull the ice tray and wait for the ice to melt, put the ice tray back and hope that it will work. This happens every to 3 weeks. While it was under guarantee they will fix it. Currently I have no guarantee and it will be too expensive to have it repair by some else.

Their refrigerator is defective, there is a class action lawsuit against them for this problem. This will be my 3rd repair in 4 months. Samsung doesnt care and will only offer partial refunds. They made me pay for repairs fully knowing the parts were defective.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

I purchased a Samsung washing machine and dryer and upon receipt of the appliances the washing machine would not power on so I had to have a service tech come out. Mind you this is brand new. Never ever operated so they had to repair the computer on the washing machine. I asked for a refund immediately or an exchange and they would not honor it so I was stuck with the product. Subsequently maybe a month or so later I had to have a repair on the washing machine drum. The plastic trim on the top that holds it in somehow became chewed up and in disrepair. They came out and repair that. Not much longer afterwards I had the same problem. They came out again and repair that. Weve had a little luck for a year or so but now were faced with the same exact problem again and theyre saying that were out of warranty. Mind you, this is the same exact reoccurring problem. Hopefully they will finally stand by their product and either replace it or give us a refund. My fingers are crossed but at this point I definitely dont recommend any Samsung products and Im sure that Ill never purchase any more myself.

This Samsung Ref. RSA1NTIS 19.4 CU FT we bought 9/30/2012 at SM Appliance Center NE-The Block broke down even before it reached 1 year. Defrosting in a day or 2 after its plugged in. It has been out of order since Oct 2013 up to this day. Countless of frozen goods spoiled every time the service technician plugs it & claims the parts are good. Parts replaced, repaired repeatedly, technician even asked us to buy gadget to guard power fluctuations but to no avail. Been servicing the unit for almost 7 months & technicians says its functioning okay. I bought a ref/freezer. But its not freezing even when set to power freeze.Lost track of the countless times we called up the Service Center, Samsung main office & SM Appliance NE-The Block, not to mention my personal appearances to personally lodge my complaints, but until now Samsung Ref. remains a trash. The floodings in our floor after sometime every time it is plugged, the money put to waste for spoiled foods, the days I have to go on leave or the days my nephew have to absent himself from school waiting for the technician to come, the emotional stress this ref. had brought the entire family esp. to me & my husband abroad who had been helping me to call Samsung, these among other things brought nightmare to our otherwise peaceful living. No functional ref. for 7 months & counting...

Two weeks out of the warranty, the unit started leaking water into one of the crispers. It failed to keep the temperature in a safe zone (55 degrees), and the ice maker made less ice. French door model, Model RF 217ACBP/XAA.

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. Ive called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Bought in August 2014 with an extended warranty. Have had electronics replaced. Now it leaks. Samsung does not want to repair the unit but for ME to return it to the store for a credit or get another machine and take it home and install myself. This I cannot do. After 1 1/2 hrs on the phone, 2 representatives of Samsung hanging up on me, I have gotten one of them to agree to honoring the warranty and repairing my dishwasher. The condition is that I have to photograph my receipt and e-mail it to them. Now I have to figure out how to do that.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

Have issue with freezing in the coil-creating problem with the fan and temperature. It first happen a little after a year we purchased the RF266AEPN. We have Sears out to fix it. They defrosted it. Then 2 years later the same problem. Now, another 2 years later the same problem. Is there a permanent fix for this? Called Samsung 4 years ago and called them a few days ago. No acceptable resolution. They said there is no known issue with this refrigerator. Will not buy another SAMSUNG Fridge.

I highly recommended NOT purchasing Samsung refrigerator. We purchased an over $2000 appliance in 2014. Just like everyone else, our icemaker constantly freezes up. Of course this is after the warranty period. It also drains water all down the back of the machine under the drawers. We have to defrost it constantly. Last week the fridge portion stopped cooling. This week it is the freezer. From everything I have read from others, Samsung will not fix the problem. Also they say that there are no known issues. I tell EVERYONE I know, NEVER BUY A Samsung. I dont think i will buy anything from this company again, period. Including a new cell phone.

Updated on 09/27/2019: 4 Broken Ice Makers in 7 years. I have a side-by-side RSG307AARS Samsung refrigerator with 29.6 cu. ft. I purchased in July 2012. The ice maker has broken 4 times. The sensor that controls the paddle arm that ejects the ice cubes has failed each time. The first time it broke, Samsung paid as it was still under warranty. The second time being out of warranty, I paid $400, including parts and labor to replace. The third time I paid for labor only. This latest time Samsung says I have to pay all. Ive contacted their CEO through Email and phone to make them realize that the ice maker and subsequent ice makers have a defective sensor and like an automobile should be recalled and repaired at their expense with a sensor that wont break every year and a half. They refuse. I will never buy a Samsung product again; from what Ive read on the Internet, their refrigerators are the worst. Should have done my homework better 7 years ago. Let that be a warning. I have finally decided to junk it and Wednesday went to Lowes and bought a Whirlpool on sale with an extended 5 year warranty. And, if I never use the warranty, I get money refunded. Whats the chance of that?Original Review: Purchased refrigerator (RSG307AARS) Jul. 2012. Ice maker stopped making ice Oct. 2012. Repairman had to replace the ice maker and 2 circuit boards; this repair was warranted. Per repairman, this was a known issue with Samsung. Feb. 2015 ice maker stopped making ice again; the lever under the ice maker cover thats supposed to come down after each round of ice cubes are dumped into the bucket and sense if more ice should be made stopped working. Repairman determines the ice maker needs to be replaced again. The gears for the same lever are broken. Called Samsung, even talked to a supervisor (maybe). Samsungs bottom line - its out of warranty so they wont do anything to keep me as a future customer. My bottom line - I wont buy another Samsung product.

We bought model #RF266AWP produced in Dec. 2011 in February of 2012. Within the first 3 months we had appliance repairmen out and FINALLY an official Samsung repairman about the DEAFENING RACKET the freezer makes when it seals. This happened EVERY TIME the freezer is opened. Sometimes louder than others... sometimes you have to stop a conversation and wait, or turn the TV up. Bottom line--Samsung says we have to live with it! Its the way it seals tightly and they are sure thats what we want, to protect our food. DONT BUY A SAMSUNG FRENCH DOOR REFRIGERATOR!

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

Contacted Samsung customer service following discovery of many Samsung microwave SMH8165ST, faulty control panel. Customers who reported help from Samsung. Yet, they would not help me with the same problem. The error code SE came on and does not clear when microwave is unplugged. Samsung admitted to me the problem was epidemic when I called them. Because they do not have any authorized Samsung service providers near me, they will not help with repair costs. Therefore, I would not ever purchase a Samsung product again.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

The look is sleek, very nice but I prefer more metal parts than plastic. The fridge does not get cold enough for me and I had a problem with the ice maker. Samsung sent someone out free to repair and the service was great. I have ice now.

Bought complete package of Samsung Kitchen appliances 11/16/2018. Ice maker quit 4/2018. Waterline connection on fridge came loose 6/2018. Dealing with Samsung has been futile. Contacted Home Depot who expedited an exchange that Samsung approved 7/12/2018. Will never purchase Samsung again. Now to write my review on the range that no longer works.

I bought both appliance about 1 a day half year ago from Home Depot. I found the dishwasher tends to clean dishes well. Started last week, the refrigerator (rf263beaesr) started to have problem - the refrigerator was too cold. I unplugged it and waited for half day, and plugged it back. I found water was leaking from the water filter area. I found the water reservoir was broken. The refrigerator still way too cold, everything was frozen in refrigerator. My impression is that Samsung makes good-looking products, but the quality is really not up to the par. Ill not buy Samsung products for a long time.

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

A piece of my Ice maker broke. First it is an awful ice maker. It freezes ice into a boulder. Tried to order a part that broke and they said they dont make it. The beastly machine is only two years old. No one will talk to us at Samsung and the live chat ignores me! Never buy from this firm.

I, too, am in possession of a Samsung refrigerator with a corroding door. The fridge is 3+ years old and the area below the ice maker is corroding. The refrigerator is black and the spot where it is starting to corrode is very noticeable and is embarrassing to say the least. Obviously it was a really bad design and the door should be replaced. The warranty does not cover the cosmetic issue but I feel this is a workmanship issue that should be covered and is a product that is deficient and Samsung should provide new doors. I have called Samsung twice who told me that I should call the retailer who I purchased the extended warranty from and the retailer told me to call the manufacturer. I will not make another purchase of any Samsung product and will not use the retailer any longer.

Samsung FE710DRS/XAA Range. This range was built-in 2011 and we bought it in 2012. For the first year, it worked fine. Unfortunately, within a week or so of the warranty ending, the center element of the three element right front burner stopped working. Per Sears: We had to replace the front element AND the burner control switch, since one of them caused the other to stop working. In other words, the Sears technician didnt know which came first, the chicken or the egg! But! They were both bad! Unless! As he then added, Unless the controller is defective, in which case youll have to replace it too! Cost? Over $400. We decided to live without the center element, after all the middle and outer elements were working fine.AND THEN! Six months or so later, while my wife was baking the Christmas Turkey, the controller declared that the range was suffering an E-27 error! Naturally, I got out the operator manual! So! I turned off the circuit breaker as instructed! And the range worked. Until the next time. After that, every time we used the oven, we got either an E-27 error or an E-0A error. E-0A meaning that the oven was too hot.Naturally, Sears told us that we had to replace the oven temperature sensor and almost certainly the controller as well, since it PROBABLY was defective. Cost over $400! We decided to live with the E-27 and E-0A errors since turning the circuit breaker off and back on fixed the problem long enough that we could finish baking whatever we were baking. Unless, of course, my wife or daughter was baking a cake. Which is to say that if the controller declared an E-27 or E-0A error, the cake would be ruined.And then! The 2-element front left burner decided to operate at FULL POWER no matter where the burner control knob was set. Naturally, my wife found out that the hard way, as in: She left the kitchen to answer a phone call, while simmering vegetables for a soup, only to suddenly see smoke pouring from the kitchen! That was the last straw! So! We started looking for another range. BUT! The Samsung had one last nasty trick up its sleeve! The right rear burner OPENED while I was heating water.Just in case you dont know what OPENED means, as applied to an electrical device, it means that a conductor, as in a piece of wire (the wire in the burners of all-electric ranges are conductors) separated, in a spectacular fashion, as in: SPARKS and loud POPPING NOISES! No, it didnt blow the 50-amp breaker, but it kept right on sparking and popping for about a minute, when the wire in the burned finally pulled apart, which OPENED the circuit. AND SO NOW, we were down to one burner working properly, the left rear burner, one burner that was dead, the right rear burner, one burned that was limping, the right front burner, and one burner that would only work at full power.To be perfectly frank, I would not have a Samsung range if Samsung offered to give me one for free! AND! To be perfectly frank, I am not in the least surprised that Samsungs Galaxy Note 7 smartphones have batteries that can explode. In my humble opinion, I think that any person who buys anything made by Samsung is making a huge mistake!

Day 1 after purchasing I realized it doesnt wash well, it doesnt dry well, only 1/2 the items come out clean. I will NEVER buy another Samsung item. I should have looked for reviews 1st. Lesson learned. There are hundreds of bad reviews on these dishwashers. And, I am sure they are correct. These DWs SUCK!

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I cant remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

My microwave that I purchased in April 2011 has been giving me issues months after I purchased. The panel has been replaced about 4 or 5 times and continued to have issues like beeping for no reason, lights on and off without being touched and going out for weeks and returning back to life after weeks of not working. I have made plenty of phone calls about 40 between Samsung and their technicians with little luck. At times they closed my file just because and i would have to start the process all over again. Since my microwave has completely stopped working in August 2014 they said they would fix and came out 3 times to diagnose the same issue but never fixed it. I was told by tech he was going to order parts and be back to fix, and never did. It was a lie. They called me 3 other times after that because they wanted to diagnose it again. That makes no sense, but they claim that is the process. I complained with BBB, and Samsung now wants the original purchase receipt that I had already showed the technician in 2012. Since I dont have it they want to partially reimburse me for owning it all this time. Whos fault is that? Not mine. If Samsung would have accepted my product was defective from the beginning I would not have owned it for so long. How can the people put an end to this defective product. They should get sued or make them recall their product. I am tired of Samsung and they should be held accountable for selling faulty products.

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still dont work and repair man coming again tomorrow for the 4th time at a other service charge. Each time on returning service call one hundred thirty five dollars each. Dish washer wont fill & leaks... and fridge drain lines still clogged, fan wont work either in bottom of fridge compartment. Bottom deli drawers fill with water. This is been going on for several weeks now. Very poor customer service. Suggest any one check out other problems before you buy, dont just take my experience as judgment. Check out other also.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

Within one year of purchasing the dishwasher, it failed. It failed again a month after the repair. Its now failed for the third time within 8 months of the second repair. Of course, now its out of its one year warranty. So, the same issue that has obviously never been properly repaired will cost me a minimum of $200 in Samsung labor to repair again! I will not spend good money after bad and repair it again. Its not even 2 years old!!! That $$ will go a long way in purchasing a new dishwasher without the Samsung name on it.

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

I purchased this product (Side by Side Show Case Refrigerator) in December thinking I was getting a good reliable product. Needless to say I had a problem with frost building up in the freezer in a so call frost free refrigerator. Samsung would continue to state that it was normal that seems to be their line they use so they do not have to replace. I had the problem right away. If they send someone out three times for the same thing policy is that they need to replace if cant repair. So if they cant replace it they will tell you its normal so they wont have to replace. I had another problem with the ice maker crushing the ice in cube mode. Of course I was told that this is normal too. I was able to get it replaced by Home Depot after having numerous contacts and pictures and technicians coming out. I was hoping that was going to be the last of my nightmare but that is not the case. The new replacement 2/23/2016 does the same thing. They replaced the hinges cause the door make a grinding noise. I was told to give it 3 weeks to settle. So far it still is making the same noise. Now with the frost in the freezer and the ice crunching ice in cube setting and now there is moisture building inside the containers in the fridge. Now from the reviews and my experience its going to be a unpleasant battle with Samsung not standing by their product. I would think twice about purchasing this product because if you have any problems you more then likely would have to deal with it. If Samsung know that these are known issues they should make it known to the consumers and if not then stand by their products.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowes came and fix it and told us that its not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowes to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

Had a Samsung ME18H704SFS microwave when we purchased our home. After just over a year the microwave failed because of noise. Purchased the same model in order to match the rest of our Samsung appliances. After 14 months the vent fan stopped working. It is unacceptable to have a product fail after so short a time. This is a totally bad product which should not be sold. Chris51.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the SE error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasnt worked since the SE error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

I have read other reviews and I am horrified to find that we are not alone in our experience. But what is even worse is that we bought our Samsung Range in late 2010 not because our 30 year old oven didnt work, but because I wanted a new sleek glass top. In Dec 2011, we also experienced the sizzling sound immediately followed by a loud POP and then black smoke and flames coming from behind the controls. After going the rounds with Samsung customer service etc, we finally got someone out to replace the motherboard at the cost of a service call for us because even though it had been just over a year, our product was out of warranty because it was manufactured 3 years prior to our purchase! Whatever!Then, to make matters worse, while baking a cake today (nearly 6 years later), DEJA VU!! It happened again. Exactly the same as the first time. So here I did waiting for a return phone call because I told Samsung I wanted them to get their dangerous piece of crap out of my house before it killed my family, of which Im certain its capable of doing. I will NEVER buy another Samsung appliance and not only will I not recommend them, Ill also try to convince anyone thats thinking of getting one, not to!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

We purchased a Samsung Electric Range Model NE597ROABSR/AA in October 2012. After using it for about 2 months, the range started smoking and quit working. We called Samsung and had a tech come out. He found a wire had arced and burned in the back of the Range. He fixed the problem but I am very concerned about using the range. Afraid it will catch fire. I believe a range two months old should not have a wire burn out and the risk of danger to my family of catching on fire. The tech said he had repaired another range that had the same problem. I will not purchase anything with the Samsung name on it because this is not the only appliance I have had a problem with.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

This microwave (model SMH1816S) started by itself yesterday, and the entire unit was too hot to touch within 2-3 minutes. I pressed every on/off button, plus all the other buttons, and nothing turned it off. Since this is an over-the-range unit, the only way I could stop it was to turn off the circuit breaker. Im positive this would have started a fire in my kitchen, which could have burned down my entire 8-unit condo building. Fortunately I was at home. I called Samsung repair this morning, but since the machine is out of warranty, the only thing they will do is send an authorized repair representative - at my expense. The machine is six years old, so Im not going to pay for even a service call. My old microwave was more than ten years old and still worked when I bought what I thought was a good microwave. Never again will I buy a Samsung appliance.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an out of pocket service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it. I also stated that I was aware of the recall involving buttons on the panel sticking. They said I had to make another appt. I refused, spoke to another 2 managers & after 55 min on the phone was offered $130 voucher/check. I was told that was what they could offer w depreciation on the microwave for the last 2 yrs. AND that the microwave costs about $190, so it wasnt so bad. The microwave costs $240 plus. I am glad I do not have to deal w/ them & their incompetent repair outsourcing. I am also glad my children werent the ones using the microwave when the fire occurred. I WILL NEVER BUY SAMSUNG AGAIN. Just disgusted.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.