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Product Reviews:

Horrendous Experience! On 7/13 I reported that twenty expensive Brooks Brothers non-iron shirts were destroyed due to the fault of the lint filter of this dryer. The shape of the filter was not manufactured properly and did not remain in place. As a result, pockets, sleeves, button holes and collars of twenty shirts in a load were ruined. I immediately contacted LG customer service and spoke to someone about this event. They offered to mail a new lint catch and then said that I would have to complete a full report of the incident. A follow up email arrived to me with a claim form that I submitted on 7/20.I completed the form in full and also took detailed photos of every shirt and the damage caused. I had heard nothing back at all for two months until on 9/3 when I began to submit daily written complaints via the LG website complaint portal. Finally on 10/5, another representative contacted me via e-mail and asked me to once again forward my claim for and all of the photos of the damage. After review, the representative said that the most they would offer was a reimbursement of $250.00. I sent examples of the current value from the Brooks Brothers website, segregated the shirts for physical inspection and was informed that I would need the original receipt for each one in order for the reimbursement to be reconsidered.A collection of twenty shirts bought over a series of time that were not defective prior to their placement in this dryer would have had no reason to have receipts available. I offered to have them viewed in person and made between 3-4 photos of each shirt as described, showing their tags and damage! Brooks Brothers shirts are quality and time tested to last because they are made properly; quite unlike this dryer! I have yet to get any response to my dissatisfaction for this company's resolution. I did, however, receive this e-mail from 12/21 that had the gall to offer me $500.00 for having completed this survey.My loss of value due to the shirt damage was in excess of $2800.00!! This company has a terrible amount of nerve and complete lack of concern for the customer experience as a whole. This dryer is an abomination and I am sorry that I ever decided to purchase it. Your company should be ashamed of itself for all of the aggravation that I have been put through for this incident...never mind the financial loss!

Bob of Durham, CT
consumeraffairs.com

Hi, I have a condo in Coconut Creek which I have rented.My Tenant called to say my dryer died and it was very easy to go to Best Buy buy the dryer have it delivered to my condo and installed and haul away my old one.My tenant called and said everything works fine

John
bestbuy.com

I have a Whirlpool Cabrio washer and dryer set. The heating element went out on the dryer when it was less than a year old. I purchased the set at Lowe's. They sent out a repair person who called and told them it was the heating element and he replaced it. Two weeks went by and I could smell something burning. I called Lowe's and after two weeks' wait the repairman showed back up. He said that the control panel was bad. Lowe's replaced my dryer and I have not had any further issues with it. Lowe's gets an A+. My washer went out about a year later. It was making the loudest noise on the spin cycle. The repair person came out about 2 weeks after I called and told me that the washer was basically worthless, that the repair would cost more than the washer would to replace. I was totally shocked and decided to use it until it died. In the meantime, I found a repair/used appliance place. They repaired it for $235 and it ran for about 4 months. Then the noise returned. I have had it repaired again. Now the control panel gives me the SE light and stops running with 27 minutes left in the wash cycle. I have had nothing but problems with this machine. I would not recommend Whirlpool to anyone. I'm going to have to replace this machine and it has cost me lots of $$. Junk!!

John of Russellville, AR
consumeraffairs.com

New LG Washer Never worked. Leaks and jumps around in spin cycle. This new washer has never successfully washed one load of clothes. The first time we tried to wash a load of clothes, it flooded our washroom. When it entered it spin cycle, it jumped around on the floor and hit the dryer. We contacted Home Depot (where we purchased it along with matching dryer and extended warranties). They immediately started putting us off on a repair shop, LG, and had the delivery company insurance take responsibility for the flooding. The repair shop is so busy that we were not able to get an appointment for 3 weeks. They have tried to repair this washer four times UNSUCCESSFULLY. Each time it takes two to three weeks for the next service appointment.LG does not want to bear any responsibility for producing a faulty, dangerous washer. Each time we try to speak with them they never return calls or put us off on Home Depot, who put us off on them and the Repair company. This is a new Washer that has never washed a load of clothes with an extended warranty. This has been the worst customer service experience we have ever had and the fact that it has come from two major Companies (LG and Home Depot) is really surprising. Note: we have another appointment scheduled a week from now (some progress). Washer - WM3370HRA, Dryer - DLEX3370R.

Greg of Hercules, CA
consumeraffairs.com

I have had Kenmore devices for a few years now. Kenmore appliances have always been simple to use! Never had a problem with having to repair my Kenmore washer and dryer. Clothes always came out exceptional! Overall great company who makes great products.

Amber of Saint Augustine, FL
consumeraffairs.com

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said that's not a good sign. Of course it didn't do it while he was there. He said if this part isn't the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case it's best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didn't bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isn't a lemon.

S. of Winnipeg, MB
consumeraffairs.com

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

Kathleen of Union, KY
consumeraffairs.com

All clothes were not shrink by using Kenmore. Have features I want and easy to use. The most important thing is save water and electricity. I am very happy when I change my washer and dryer to Kenmore.

Than of San Antonio, TX
consumeraffairs.com

So I get the matching set washer and dryer when I moved into my new house. I thought I was getting a nice set. I paid around $1600 for them with the sale they had going on. From day one the washer wouldn't get a full size comforter wet on the bulky cycle or heavy duty cycle. I even tried the extra rinse cycle on both as well. I would have stop it mid wash and rotate the comforter. Clothes wouldn't settle sometimes and would leave the top dry and bottom soaking wet. In the first year the lid latch started going bad. So sometimes you would go back to realize the load hadn't even started. Clothes don't get clean no matter what setting you use. It is the worst purchase I've ever made. The dryer was ok until it's almost second year. It just stopped drying it seemed. I cleaned EVERYTHING! No effect. It takes 3 full cycles at minimum to dry clothes. I can't understand why these machines aren't pulled from the market or recalled because they are junk.

Travis of Hammond, LA
consumeraffairs.com

When I purchased this washer, I held it to the utmost standard of washer and dryers and expected it to be extremely proficient. The appearance of the washer wasn't all that to me. I've had and seen better washers. But I didn't choose this washer because of its appearance and if I have to choose between performance and appearance, I'll choose performance all day. This washing machine was amazing and didn't leave the clothes drenched in water. Washed like it's supposed to and was long lasting. Had washer for 8 years but I would've liked for it to last me at least 10 years. This washer is a very dependable washer and would not disappoint. It washed like I expected it to wash.

Tameka of Miami, FL
consumeraffairs.com