I bought my LG top loader in 2012 and was initially happy with my purchase. After about a year I noticed some rusting at the bleach dispenser but I just ignored it.Fast forward to 2017 and it has turned into a full blown big deal. It has rusted out, corroded, ready to crumble! I contacted LG and they were happy to send someone out to fix it for a flat rate of $245, to put another defective top on it that I would have to replace in a couple of years, whether I use bleach or not, because this has nothing, absolutely nothing to do with bleach! Upon doing a little online research I learned that I am not the only one having this issue, there are dozens, perhaps hundreds with the exact same problem! Yet LG swears that WE are spilling bleach and they are not liable for any repairs! But many washing machines before have had bleach spilled and did not rust like these do, so it must be a defect that LG will not fess up to. I am mad! That they are getting away with this and ripping people off!

Water Level - Poor. White clothes - Never had such dingy clothes. Time to complete loads - 1-2 1/2 hours. Loud Vibrations - plus off balance with most loads. Bleach Dispenser rusts. Wear and tear on clothes. Would love to be compensated so I can replace this awful machine.

I bought this fridge about 3 years ago. I had to replace the entire ice maker once already. Now all the food is thawed out & it’s a mess. I am so annoyed with this fridge. I wish I had never purchase it!

LG LFX31925SW Refrigerator - We purchased the 31 Cu FT French Door LG refrigerator a year and a half ago. It is a wonderful refrigerator as far as capacity and how it functions on the inside. Not the most streamlined looking from the outside. And it hums all the time, not sure what part is doing that enough to wake me up at night. I recently pulled out the gliding drawer and to my dismay, the back wall of the refrigerator is cracked. Who would have thought the inside wall of the refrigerator would be compromised and cracked. Calling LG service center was a waste of time. Not only did they only quote the one year parts and labor (not sure on what) and the 7 yrs sealed system (whatever that covers?) and 10 years on the compressor (seems to hum every night). They read a script and have no other answers, always seems to be someone you cannot understand what they are saying and they can hardly speak English. When I mentioned I believed it was delivered in that condition, they said NO it was empty when delivered to imply I lied. Well no, the delivery folks set it up. I had to do nothing. So the repair company tells me to tape it, there is no way to repair it and no warranty. Really, no warranty on the structure of the unit. I call it cheap and wont buy another LG product ever. I feel blessed after reading the nightmares of other customers and with all their problems with defective parts and getting no results. My question is what has happened to products in America. There is no quality left.

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

I purchased a top of the line LG model LRE6325ST and in the second year the convection fan gave out and then the bottom element. It is not safe to clean. Cut my hand trying to clean under the top display and again trying to clean along the bottom drawer. L(ovely)G(arbage). Looks so nice and such junk. Will never buy LG again. I got less than two years out of the LG. If I invest the same amount of money into the cheapest, most basic stove I can find and replace it every couple of years, I should get at least ten years or more of service for the same amount of money. I tried contacting the company, like that was going to work. The only help I got was to make me more determined never to purchase LG again.

We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have discontinued the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error button in a continuous shortage stage since about March 2020.This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

Well, this is the first and LAST LG product Ill ever have. Waveforce top loader WT-5001CW. The consumer reports at the time we purchased the washer were good, but I guess only for the time they got any ink. After only three years this thing, like all the others reviewed here, throws up the UE (uneven) trouble code, and smells like a sweaty billy goat even with routine cleaning/preventative maintenance. Our clothes also have the same odor after being washed in this contraption, especially the towels. The first recall reprogramming was done shy of a year after delivery, so we never got to see it self destruct, although now I kind of wish it had because it would have at least provided some good entertainment considering how much this pos cost!! $800 for any sort of appliance that cant make it even 3 years without repairs, and cant perform the tasks it claims to = LEMON in my book. But the worst part of it all is, the company contracted to repair it is either heavily burdened with fixing these overgrown paperweights, or horribly understaffed, because theres apparently a two-week window in between each time they can get to me to diagnose and repair, with parts having to be sent from some God-forsaken dirt stain way out somewhere! Maybe I should feel fortunate that so far we havent been duped into dumping more money into this HE pit, but I shouldnt be having to take off from work for bs like this; I still lose money if I dont go to work, right?! Im firmly starting to believe that there is nothing new thats worth owning. Maybe you should too! LG should be BOYCOTTED for their transgressions against the consumers, and manufacturing should be brought back to AMERICA!

I like the refrigerator, however, it stops working when it needs to be cleaned. The ice maker does not work and the door racks break easily. It is not children friendly.

When we built our house in 2006, I specifically requested LG appliances. This was a huge mistake. Within 2 1/2 years, the dishwasher quit working. I went to LGs site and found a repairman. He proceeded to tell me that the motor had burned out and it would be over $300 to repair. LG said that since it was a 2-year warranty, they could not help me. Last year, the temperature control on my range went out. The temp would be set for 350 and within a few minutes, the entire kitchen was filled with smoke because it had scorched everything in the oven. Needless to say, I didnt even bother with a repairman. I simply replaced the stove. At about the same time, the icemaker in the French door refrigerator quit working. After googling troubleshooting recommendations, it would appear that this is defective as well. It would be over $200 to repair but I believe it was mentioned that it would fail again soon so there wasnt any point in replacing it. That leaves the over the range microwave. So far, it is the only thing that hasnt screwed up. I will never purchase nor recommend purchasing another LG appliance.

My LG washer broke three months ago. I have a service contract but the companies LG hired to repair the washer have done nothing. I can’t even call them. Their mailbox is full. They do not answer or return or leave messages. I have a $1500 steam washer and I’m still going to the Laundromat paying to do my laundry for three months. Next time I’m going back to Maytag.

Based on my research, LG seemed to have the highest rating on all of their appliances and they last longer. They seemed to be the best product out there. It has been less than a year since I bought my refrigerator but I have another LG refrigerator. We just purchased the house, and it has one in it. The ice maker is not a very big one though and it just has a little door insert ice maker. So, it does not produce enough ice for us. The refrigerator is not but two years old and it broke. It took about five weeks before it was repaired. Then, my washer took three weeks to be repaired. The washing machine and the refrigerator are two items that you need immediately in a household. I was so dissatisfied. The parts had to be ordered but it’s not so much LG but the people that they use to repair their stuff. It’s something that they need to look into because when they have crappy service, then the product gets a crappy reputation.

Ice maker always breaks. Gets hot every time you open. Total garbage. Ice maker bucket broke after months of use. Ice maker door broke. Compressor shorts cycles always. $2800 fridge total waste of money. Stay away. I would leave a 0. Do not buy. Crap times 2800!!!!

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

I have had my LG Side by Side fridge for 8 years. I paid $2,400 dollars for it on sale. Since that time have replaced 3 motors and the drawer pull mechanism. Right now I use packing tape and 12 can packs of Coke to keep the freezer drawer closed. Still there is water dripping in my top side by side portion. Makes no sense because the freezer is below. I have stopped even trying to use the ice maker. No water connected. Never again will I buy this brand. Total lack of concern for customer experiences or seemingly providing a quality product. I will shout to anyone who listens RUN FROM LG!!

Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.

LGs black stainless steel microwaves are gorgeous. Functionality and ease of use is great. It also cooks well inside not just top of food hot. Downside is how easy to leave fingerprints. Price is a little high, but when you get a bundle of appliances, it is reasonable.

We purchased a kitchen suite from Home Depot 11/17. First of all we had the dishwasher go out then the stove and finally the 4 door fridge. We bought the 3 year warranty for peace of mind so you would think we would be set. The customer service is overseas which isnt a problem except a few of them were hard to understand. They gave us the runaround and after 3 days and many hours on the phone I started keeping detailed notes of my conversations. I asked a employee for their full name or employee number but was told they are not allowed to share that information making it impossible to keep track of people for future references. We ended up losing 90 % of the food in the freezer and all in the refrigerator! We are having to eat out every night and unable to keep leftovers for work. I told them that my son is diabetic and his insulin needs to be refrigerated as well as does the babys whole milk. They said it will be approximately 2 weeks before a service tech will be available. Ive NEVER in my life had such a horrible experience with the purchase of new products and urge whomever is reading this to be cautious and review all products pro and cons before purchasing.

I heard great responses and reviews about this fridge in general and that made me think to buy that brand. It met my expectations. Other brands dont compare to the LG that I have. It was a smart purchase. It is easy, clean fun refrigerator to use. Its low on power. It save energy. Its time efficient, I would tell others to buy this product. It is a great investment to me and others. It is a really good fridge. If I need to improve it I would improve the space. I dislike the spacing. It could use more. Than that I actually has.

I have setup a website lgwarn.com to further document our experience and provide photos and LGs denial letter. We purchased an LG Front loading washing machine that opened up during a wash cycle and LG is refusing to cover any of the damages to our home. This is particularly egregious because LG is aware that if their front loading machines over fill with water that the door will pop open. LG is knowingly selling front loading washers that will open if, for whatever reason, they get too full of water.MODEL NAME: WM2650HRA SERIAL NUMBER: 306PNAJ6G432. PURCHASE DATE: 4/20/2014 Retail price $1,099.00. It worked perfectly until 5/10/2014 when during a sanitation wash cycle the front door opened and poured water out causing over $3000 (supported by estimates from licensed contractors) of damage to our living space by ruining wall to wall carpet and some of the sub floor. On 5/10/14 LG service representative admitted that too much water would open the door. On 5/19/14 ** also stated that too much water would cause the door to open. This proves that LG was well aware of this feature of their front loading washing machines.5-20-2014 LG Call ** Representative Katie refused to provide smart diagnosis report from 5/10 incident and refused to provide her last name but transferred me to a supervisor. 5-20-2014 Adrian ID** seemed surprised that two people at LG had admitted the defect regarding the door opening. On 6/16/2014 our claim was denied by LG. We have filed a formal complaint against LG with the North Carolina Dept of Justice Consumer protection dept.

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

We purchased this dryer less than a year ago at Lowes. Since purchasing this new dryer, I have to run all loads on a minimum of 2 cycles to dry, mostly with towels and not huge loads but maybe 10 towels I usually have to run through 4 dry settings to get them dry enough which is ridiculous. This is why we replaced our old Samsung dryer. Gonna be replacing our washing machine soon, and after this complete waste of a dryer purchase, we will definitely be looking at other avenues and brands for our washing machine upgrade. I have 2 college students and one middle school and 3 people working in my house and dont have time to wait 3 hours for dry clothes. Do not recommend this product as a dryer for anyone.

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.Summary of the long story: Calls to LG tech support were in excess of 15 and multiple to the service companies. Issues: every call to tech support I had to repeat the entire explanation of what happened, seems that the support group does not read all of the CNN# notes. Frustrating time after time. I had to tell the LG support group who could not work on my unit, who already came, who was out of range, etc… Support does not have direct contact with the LG certified companies to get direct feedback to the consumer (me). Support works with your service contract company to place a work order, consumer is not involved. Caused confusion many times.Many delays with parts coming from LG for first service call, caused many delays. Received (3) case numbers **. Should only have one to have all of the notes/history under one case number? Received (2) RNN numbers **. Received (1) APN number **. 3/15/2018 a certified LG service company (Broadway Sales) final took the job from 1 ½ hours away. After review the LC internal compressor unit has a hole that in “not” repairable. Broadway reported back to LG. Another call to LG for a follow up, LG informed me due to the severity they had to have a second certified company verify the issue. Keep in (8) weeks have passed. One – LG barely found a company to service the unit, Second- (8) weeks has passed. Still not fixed working on (12) weeks... 4/4/2018.

We have a two year old LG fridge, model number LFX33975ST that stopped cooling completely three weeks ago. We contacted LG customer service and they gave us three companies that were LG certified repair centers. We made an appointment (had a horrible time with them) and after three weeks they told us the fridge needed to be replaced and they would work with LG warranties to get that done. LG warranties will not work with them and have forced us to use another service tech. We have the live chats from LG customer service proving set appointment times. Of which nobody showed. We have proof from the service company LG told us to use that our two year old fridge should be replaced and LG wont work with the service company they told us to use. LG says they will not replace our fridge, only the parts even though their service tech said the fridge should be replaced and that the seal system should not go bad in a 2-year old refrigerator. They also said that if LG says they will fix it to let them know this is the type of warranty problem that will go bad every year and we will have to replace the seal system every year. LG still refuses to replace - the manager at LG customer service told us they will never replace only repair. HORRIBLE!

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!

Freezer not freezing, repairman did not fix problem. Told me it is a defrost ice buildup behind freezer... I would like file a lawsuit against LG for selling defective appliances. Best Buy sold this junk knowing it was not useful to the consumers.

We purchased a LG Top Load Washer WT1501C the end of November 2015. However during a five months period our clothes would be left with stains and white streaks on our clothes. During this time prior with followed the manufacturers instructions to the letter with no improvement. A service technician identified that lack of sufficient water as caused by a malfunction part. A request was submitted for a new part, none received, a request for washer requested. Both were denied by the head office technical team, who indicated it was us the consumer were doing something wrong and would send another service technician to investigate. The end result is a expensive washer that does not work and LG not wanting to honour its warranty. BUYER BEWARE. SUGGEST DIFFERENT COMPANY.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

My refrigerator went out 7 weeks ago. I called LG. They gave me a number to call to do the repairs. The compressor was out and LG covered it but we had to pay $500 in labor. LG sent the wrong compressor not realizing till the wrong one was installed. Called them. They sent a second wrong compressor. Call them. Was told it was dcd and is unfixable. I said my fridge is only 6 years old. They said I had to have my bill of sale. I can not find it. They told me they would figure out some other way to help and would call me in 3-5 business days. They did not call me so I called them. It was like starting all over again telling me to call the same people to come and look at it to service. After explaining several times he was short with me and rude and told me they will not help me without the receipt. What do they think? I walked out of Lowes carrying a refrigerator and stole it. I will never buy a LG product again.

In 2003, we purchased an LG refrigerator. Its top of the line. Immediately after, the ice maker got jammed. Getting ice out is a big problem. Now, 7 years later, the water line is splitting. It ruined our wood floor. It happened because water is seeping. My husband tried to fix it, but the line kept splitting. The LG customer service person said that because my husband didnt save the piece he tried to replace it with, they couldnt help us. We had to shut off our water line to the fridge. So, we have no ice or water. And our very expensive flooring is ruined. We have gotten runaround from the company. And now, she says shes on vacation for weeks.

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

LG Front Loader Washer Model: WM3170CW. Purchased this washer from Lowes. After the first wash, the inside seal was giving off a smell. So paranoid about this, I made sure to wipe the inside door glass, seal after every wash. This unit leaves water in the soap tray after every wash, so I take out the tray and drain it and allow that to dry. I also have to get down and open the door with the drain tube. I drain out all the water that is - I guess - still inside the washer?! A lot of water comes out. This washer is a major pain. After continuing to do ALL of this after every use - my washer smells horribly musty and moldy. Totally unacceptable. I have put cleaning tablets in it - and even run bleach through it on the clean cycle. Still smells. This washer is a lemon. Do not purchase it. I deserve a new washer - but a different model! I expected this to be a good washer - being an LG. They used to have a good reputation. I paid $750.00 for this washer.

I purchased it in January 2011 at Home Depot. As of this week in June 2013, the refrigerator runs non-stop and the freezer frosts over. The refrigerator part does not keep food cold, only cool. LG customer service was like talking to a wall. I also bought a washer: a full tub without an agitator and water saver. The tub never fills up enough to cover the clothing I end up pouring buckets of water in the tub to fill over the clothing. The agitation is so slight that stains and dirt are rarely removed. NEVER EVER buy an LG product. They are high priced junk.

I purchased the washer and dryer because I had had good experience with my LG television. To my total surprise, these two products are absolutely the worst pieces of junk I have ever experienced. What I would give to have my old washer and dryer back. The water level does not half cover the clothes and they come out almost as dirty as they go in. I turn the ** thing on and off until the water level at least cover the clothes. Im not sure what goes with the dryer but the clothes come out stinking and I keep turning the dryer back on thinking they are not getting dry enough and are mildewing. Ive tried everything I can think of and used so many different products to try to get a better result, but nothing works. I hate my LG products.

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

Bad dryer. Dont purchase. The buttons dont work and it stays on cool. Purchase brand new from Home Depot straight out the box. Its not where you purchased. Its the product. Terrible. I dont know why you want such a long review. The dryer is no good. Period.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

One week out of warranty period, the fan in the freezer iced up, leading to a call to one of the very few repairmen in the area. Cost: $300. Ms. **, said she’d talk to her supervisor about a one-week warranty extension and never called back after three follow-up calls. Other repairmen told me that the parts and schematics for the fridge are not available to any servicemen, not a LG tech. There are very few techs in my area and many other areas as well. Poor service, poor reliability, and dreary repair network available. It’s a problem appliance.

Installed unit from 7/15/2016. Morning 12/24/2019 wife noted dripping water into unit from front upper ice maker. Upper 56/lower 54 degrees. Merry Christmas, family coming, 12lb ham for Christmas & 10lb brisket for Christmas Eve. Immediately connected with LG phone & Clark the virtual voice response system. After 2 quick checks on virtual phone; 1) Yes unit is level and doors closed, 2) No change in fridge 37 degree setting recently; Clark at main office determined required service person & sent text message to file form online. Performed immediately & attached scanned copy 12/24/2019 of all prior receipt/invoicing paperwork for original install. Confirmed upon completion same time that original registration was in system by logging onto original registration account. NO RESPONSE after confirmation online that they had received my input or assigned anyone from local service. On 12/26/2019 evening located 2 available LG service centers in area from LG website, still no follow-up directly and no means noted to do such. Left voice message with one local service center 12/26. Next morning 12/27 called them again and resubmitted my invoice/installation paperwork for warranty confirmation to them via email & scheduled earliest available service visit for Tuesday 12/31/2019. Diagnosis 12/31 -> failed compressor. LG class-action lawsuit noted; still no follow-up from LG Main Office directly after original online submittal & confirmation of receipt. Local service anticipates once LG receives their paperwork end of day when he returns to office & LG re-certifies/validates original purchase/registration; then typically 7-10 business days for LG to send parts to them. Different person will install compressor once they reschedule fix/install. Warranty paperwork indicates Parts on LG, all labor on me. Wish there was a direct way to speak with a real person at LG main office to address issues & receive proper confirmation of path forward for wife/family planning next few weeks without fridge/freezer - Ouch! Is anybody there???

We purchased the Lg fridge model # LSC26905TT Serial # 706MRBW15621 in March 2008 from Best Buy. In August 2013 we discovered that at some point the hose in the back of the fridge feeding water into the ice maker and water dispenser had been leaking. Our basement as well as items in our basement were soaked and some things were ruined as well as the floor under the fridge and the surrounding cabinets. I made several attempts to contact the company directly via e-mail, which was the only information I could seem to find, when we discovered that the hose wasnt just leaking but it had burst for no apparent reason. I got no response at the time and gave up, calling Best Buy Geek Squad to make the repairs, being told by the repair person that it was rather unusual that the hose had burst and seemed to be a defect in the materials. In the following year I had noticed a sticky substance oozing from around the front of the freezer causing extensive damage to the seal around the freezer. The edges around the front of the freezer become extremely hot. There was a very loud squealing coming from something off and on and most recently I heard a sound of dripping water and discovered upon removing the back of the unit that water was dripping from an unidentified area and pooling at the bottom. We cleaned this up and I called Best Buy Geek Squad to look at it for possible repairs. When explaining all of the issues they told us to call Lg directly and provided a customer service number and I was able to reach someone directly this time. On October 1st a repair man by the name of Maximo came to the house and said that he had never seen the problems we were having. He took pictures and live streamed them to the home office, telling us to call in 3 business days to check on the repair status. He also said that he had noticed singe marks near/around some of the coils and to stop using the fridge as it was a fire hazard. When I called (the next day, not 3 business days later) I was told they could not tell me what they are thinking of doing but they definitely could not make any repairs to the fridge. I was told they would decide to either replace the fridge or give us some sort of a refund check. I explained I have a toddler in the house and not having a fridge for an undetermined amount of time is difficult and the woman by the name of Angelica told me she would make a note to expedite the decision. Oct 6th was the third business day and I was still not told what they intended to do just that I needed to provide a receipt of purchase. Again I explained I have a small child and need to provide items such as milk for her and would like to know how long it would be and I was told only when we provide the receipt could they proceed with their decision. One day later, Oct 7th I was finally told by a woman named Barbara that when they receive the receipt they would determine a prorated refund to provide. She was very rude hanging up on me but not before speaking to me as though I was a child, when in fact I am an upset dissatisfied customer with a defective fridge that I thought just needed a bit of repairs and now I am being told they cannot fix it because they dont even know what is wrong with it yet we are responsible for purchasing a new fridge out of pocket. I did also speak with her supervisor by the name of Michael. He was very kind but not very helpful, again telling me it would be a prorated refund of most likely only about $200. This was a $1500 fridge that is only 6 years old that is broken due to manufacturer defect and I find that to be an unacceptable solution, especially considering the fridge was a fire hazard and could have set my house on fire at any time of the day or night putting my entire family at risk including my daughter who is not yet 2 years of age, and this is all due to manufacturer defect, not something the customer has done yet the customer is the one made to deal with all the consequences. I dont know of any other brand fridge that breaks after only 6 years of use and the company obviously doesnt stand behind their products seeing as they are not willing or able to fix the problem, and in researching Lg further I see there are hundreds of similar complaints against the quality of their products as well as their poor customer service. This consumer will never purchase Lg again.

I have an LG smooth top self cleaning convection oven range. It is just one year old. After self cleaning the oven last night, the inside of the door, and window have a black film on them. This does not wipe off. I called LG, and they sent me cleaning instructions and told me to use oven cleaner! If this doesnt work, I will have to replace the door, but its not covered because it is one year old! I also purchased the extended coverage at Home Depot, BIG MISTAKE! Oh, thats not covered, only functionality items! I said, well, the self cleaning didnt function properly, and burned my oven door! They replied, oh, but the oven still works!!! Are you KIDDING me? Does anyone have any idea how to get this black film off of my oven door and window???

Bought a nice looking LG fridge 3 years ago. Worked for about 2 years. On the 3rd year, the freezer does not cool. Called LG and was able to get a technician to come out. Fridge was fixed after $280 in labor. Was told the compressor was bad and there was a leak in the system sealed system. Thank God the parts were under warranty. 11 months later, freezer is not cooling again now. Call LG and they wanted $125 trip charge plus $250 for labor before they will come out to take a look at it. Give me a runaround. For a $3000 refrigerator I would of expect it to last more than 3 year. My old $700 whirlpool fridge lasted me 10+ year.

Lg is a trustworthy company and provides reliable products. They always meet my expectations with their products and reliability. Lg can be trusted in your home and the purchase never disappoints. Lg products last a long time and have exceeded my expectations. Anything lg I try to buy for my home. I need a newer model of refrigerator but they are expensive. I need a new one but lg does not offer financing.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Wont even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if its free! No joke!

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset. I have lost around $500 in food over the 2 incidents and already spent around $100 in ice to keep what food we have cold. This is absolutely unacceptable when you pay over $2500 for an appliance. My husband’s friend has the same fridge for less time than us and already had to replace his compressor. I will never own another LG appliance again knowing that they are fully aware of these compressor issues yet still produce and sell these appliances.

Our house has never had a loose or knocking pipe until we bought an LG washer. Ive heard this called water hammer. It started immediately after installation. I contacted LG and was told, This means that there is a sudden obstruction in the path of high pressure fluid through a pipe. This is caused by high water pressure in pipes not by the washer. Considering how very many complaints Ive found, this is the washer. I now have a pipe loose in the wall.

Bought my refrigerator in January of 2019. Compressor went out in Nov 2020. LG replaced, now June 2020 unit will not cool, A and E come out and tech recovers freon and recharges and says if unit doesnt cool down in 24 hrs it will have to be replaced, called LG and they said we need to make three attempts to repair it with A and E talking to their tech support!!! In covid 19 pandemic and LG wants to train people in and out of peoples houses after A and E said it could not be repaired, company is a complete joke!!! Do your homework before you buy LG anything.

Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

I have had my LG Gas Range LDG4315ST for 3 months. The top oven undercooks and the bottom oven burns everything. The knobs on the front of the range can turn on just by walking past and bumping them. I have walked into my kitchen numerous time and smelled gas and found the knob turned just enough to let the gas escape. I have turned the burner on just buy reaching up to the cupboard over the range. This is an extremely dangerous appliance! If you have young children beware!! I have contacted LG 4 times and I am still waiting for them to set up a technician to come to my house. Would never, never buy another LG appliance. This range needs recalled. Do not buy it!

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

This washer has many problems. The timer gets stuck. It will say it has 30 minutes until finished, but 20 minutes later, it still says it has 30 minutes to go. It does not get clothes clean. Clothes get tangled in a ball, then the machine gets unbalanced. But, worst of all, I have had many things ruined - they come out with what looks like bleach spots and I dont use bleach. I dont know what causes that problem. I wish I had never bought this machine.

We have had the dishwasher 3-4 years, it has been working fine. Then I start smelling something and take of the panel. A wire had come loose and melted the side then started melting plugs. After I had taken everything apart I found that not only had a wire come loose but the left side of the washer was rusting. See pics. How in the world does this happen in such a short time with everything is suppose to be sealed. LG told they couldnt or wouldnt do anything because it was out of warranty. I guess if you get a couple of days out of warranty watch out your house, could burn down because for shoddy labor. Never buy an LG again.

We recently purchased a new home and with it came an LG washer. After a service call to LG, followed by a maintenance call from a local repair company we are STILL completely dissatisfied with this washer. I have never in all my years of doing laundry (4 children) have ever had to sort clothes based on weight. Even with doing so, the load can take up to two hours to do. The spin cycle is awful and continues to repeat itself. It is quicker to dry a load of towels versus doing a load of wash with the LG. I have read many of the same complaints on this board. LG, you need to do something about this. I would never, ever recommend an LG product to anyone based on my experience with this one product. It is the absolute worst.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

It fit my lifestyle at the moment. I like the ice maker, separate freezer drawer and butter holder. Nice temp control too. Easy to clean and served basic necessities as well. But smaller than what we grew into. We needed more space because our family grew. Six or drawers were not as big. That is all I really disliked, there is nothing else that I dislike.

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.

We purchased a brand new LG Refrigerator LFX33975 fall of 2013 prior to moving into our new home. In less than a year 1/2, we noticed the bottom of the left side door beginning to rust on the bottom side. Directly below the ICE/WATER dispenser due to a manufacturers leaking problem. We called LGs warranty department and they sent an LG specialist to come out and take a look at our complaint. He determined that there was a leak caused by the ice and water dispenser. The leak was due to a manufacturers default. Because the dispenser should have never leaked out into the bottom of the door frame which caused the rust. The LG specialist said he would have to order a new door and a new ice maker that were shipped directly to our home. He then called to find out if both parts had been delivered and we told him yes. We then arranged an appointment for him to come out and replace these parts. Now they want us to be responsible for the repair cost of $224.70 that they should have come out and repaired at their cost. We are even being harassed by a collection agency which even sent us a letter demanding payment. Such an expensive fridge should not have this problem especially being just over one year of owning this fridge. I am sure that there are many disappointed customers dealing with the same manufacturers defect. They deserve to have a class action suit put on them. If LG is harassing us like this I can just imagine how awful they are to others. I will never again buy any LG products in the future!!! WE ARE NOT PAYING FOR THEIR MISTAKE!!!

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

Love my washer and dryer set. They are the extra large load with steam in washer and dryer. I’ve never used the steam setting in the washer but like it a lot in the dryer. It’s good to touch up wrinkles. The set is also very attractive.

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

I had a great older dryer... No problems ever and I bought it used! Decided to upgrade to a LG efficiency dryer not expecting it to stop working after a year and a half... But of course after the warranty expired, it stops working 4 months later... After I have somebody come figure out the problem, it will probably cost 200.00... So disappointed in LG products... I feel nothing is ever made right anymore... Made cheaply so youre forced to spend more money on repairs and services...

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

We purchased a top load LG washer from Home Depot. We were told how energy efficient it was, saving water and time, spinning the clothing so dry it would take less drying time, and that all washers would soon be made without agitators. They were on sale, so we purchased one. Big mistake! I have to run all loads on heavy duty and extra rinse just to get enough water in the machine to get the clothes clean and get most of the detergent out (No, I dont put in too much detergent). This takes 76 minutes, no matter the size of load, which most are small to medium to be sure the clothes get clean. It has also started knocking and getting off balance. I cant wait to get rid of this washer and would never recommend this type to anyone.

4 months after purchase of this LG Top Load washer the basket bangs, slams, smashes like crazy. Have to shut it down each time. Will not level no matter what I have tried. Leveled all legs, machine etc. Tried spreading cloths around. Big loads, small, loads everything but the basket feels as if its busted and floating. I tried calling LG, Sears, Kenmore etc. Of course everyone states that its not warranted or under any type of recall. I paid about $1,000.00 for this plus $900 for the drier. I am forced to purchase another new one as I was completely scammed with this LG Top Load washer Inverter Direct Drive TrueBalance junk. Will never again purchase anything made by Sears, Kenmore or LG. Notice the big letters 10 YEAR WARRANTY!!! Another consumer marketing LG scam.

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

It seems Im not the only one having a rust issue with my new LG washer. I also have rust forming around the bleach dispenser. And I now have orange stains on all my white sheets and clothes, which I can only assume is from rust... and it will not come out. I will be putting in a complaint with LG, but from what Im reading from other people, its not going to help.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me LG management will NOT speak to the customers!. Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

There is a constant nasty mold smell. This is ridiculous! Of all the washers I have had in my life this was the most expensive and the least effective. Has all these lights and noises, but the clothes dont get very clean and loading is always off and IT SMELLS LIKE A SEWER PIPE! I leave the door open all the time as instructed, but it smells like an EGG FART EVERYDAY!

So excited to renovate kitchen. Never had LG appliance but heard great things so invested in ALL LG appliances: French door fridge, gas range, dishwasher, microwave, washer and dryer. Fridge: Linear compressor went out at 9 months. 20 phone calls and runaround before I could get LG to agree to service. Now, 6 months later, FF and E code seemingly freezer fan motor is defective. LG service tells me to unplug it for 8 hours and let it defrost all over My hardwood floors and “just put down towels.” And... If that doesn’t work, you need a new motor. BTW: The fridge to the floor is about 1/2 inch so no room for a towel.Gas’s range: Buyer beware. The knobs to light the stove will ignite if you lean on them and then slight turn. People with small kids are taking the knobs off. That is how easy it is to ignite the stove. Just last night my guest almost caught her sleeve on fire from leaning on a knob when talking to another friend. This stove needs recalled. I have tried but fell to deaf ears. Someone is going to be seriously burned, just a matter of time.Stove: Front started rusting 3 months after I got it. Of course they claimed user error. At that time only had used it about 10 times. Inside looked liked it had never been used. Got some of it off but still can see it. Washer: If you don’t clean the rubber gasket EVERY time you use the washer, water will run out the front. So far, knock on wood, love the dishwasher, microwave and dryer.Have had many defective things before and the difference is the service; standing behind products, great customer service, no hassle. That’s what keeps my business. I understand not everything is perfect, but take care of it and you will keep my business. LG FAILS in ALL OF THE ABOVE. Try to get ahold of them and when you finally do, it turns into us vs. them. Sooo disappointed and sick to my stomach knowing I now have another fail code on my fridge to deal with. I’m going back to Samsung. Much better quality and service.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the Search Team and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment. And a new # was assigned. RNN. I was reminded that parts and labor would be covered. We contacted JCS Technology because no one had setup an appointment. There was no answer. I called LG and they said they had an appointment setup for 6/18/18 between 8 AM and 12 PM. No one called or showed up to look at the fridge on 6/18/18. I contacted LG again 6/18/18 @ 1156. They said that JCS would reschedule the appointment. Which was for 6/23/18 between 8 AM and 12 PM. We contacted JCS Technology to make sure someone was showing up. We got a text msg from JCS Technology stating Hi we wont be coming. They will be assigning you to another service center. Sorry for the inconvenience. They got the order mixed up. That was sent on 6/23/18 @ 10:15 AM. I contacted LG again on 6/23/18 @ 10:18 AM and they said they are sending it to their Search Team and it would be 5 business days before we hear anything. I want someone out here to look at the refrigerator. I offered to find someone to look at the fridge and they said they have a search team for that. It will be another 5 days. To sum it up, I have continued to call LG and I continue to be told it will be another 5 days. I have also been told that they have expedited this for me and that I would get a call within 48 hours. I did not get a call. I called again to only be told another 5 days. Today is July 9, 2018. Not a single Tech has been sent to even look at the fridge. I asked LG to let me find someone to look at the fridge, let me pay for it and then LG can reimburse me. LG said that is not listed in their policy and they can not do that...

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again its again and again.Then they decided to take that fridge take to lg service center in the middle of Jan 2022, and whenever we call to service center they said only two words, We will inform you within 2 days. But never we got update... And again we call March 11 and they call back us and said, Your fridge was not working. Some cooling issues, and immediately we asked now what, AND THEY SAID, WE WILL CUT OFF 75% AMOUNT AND WE REFUND 25%. And my fridge was arounds 28,000 price when we purchase... Now Im asking to LG My fridge was now 4 years only then how said and where you got this rules 75% cut off the amount, Shame on you LG, SAMSUNG WAS BETTER THAN YOU FROM THE SERVICE....

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

About 2 years after our LG gas dryer purchase we began hearing that thumping sound which we now know to be a cracked weld on the dryer drum. It was frustrating to have to replace such a major component, but we reasoned that sometimes parts fail. Our bigger problem however was that during the period that the drum operated with the crack, it was rubbing metal on metal in one little spot (according to our service technician) and created a super fine black metallic power that continued contaminate anything we tried to dry that was white, long after the replacement drum was installed. The replacement drum has since gone out of round. We do not abuse this dryer in any way. It runs about 6 medium loads of wash per week. We wrote a letter to LG requesting some sort of assistance to remedy our problems and received the usual form letter rejection. The worst part is that even though the dryer stills runs, it continues to thump because of the out of round drum and we basically have to dry any whites that we want to preserve at the local laundry mat. What a spectacular mistake this is for LG. They have made us disciples preaching Never an LG product again to everyone we know.

I purchased an LG top loading washing machine in 2014. It is by far the worst washer I have ever dealt with. It can honestly take all day to wash a load of clothes unless I stand there to make sure that it does not stop to run more water in to rebalance the load and trust me I do everything I can to make sure that it is balanced. I would love to be able to throw it out the door.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

The microwave has lost power twice within the last several months, making it so we could not cook because we depend on the FAN for EXHAUST. The microwave is 10 months old and every time I call LG, I am transferred out of country - impossible to understand or communicate. NEVER AGAIN! Please save yourself the headache and find another brand - one where the company stands behind its product and actually cares.

LG Washing machine model #wm4270hwa. Purchased this unit from Best Buy on 2-19-15. Ran flawlessly for 8 months, then it started to sound like a jet engine. Called LG on 1-5-16 and after transmitting tones to a tech over the phone he informed me that I needed to run the tub clean cycle. Ran the tub clean and no help. Called back and was informed that the unit was out of warranty. Spoke to two separate supervisors to no avail. LG will not help, Best Buy will not help. I called a local appliance repair, $180.00 to walk in. Repairman took a look and told me it was a catastrophic failure. Bearings, tub, stator, tub seals etc. were bad. So here I am, stuck with a thousand dollar washing machine that will cost as much if not more than I paid to repair. Will never buy anything from LG, also, I will tell my story to everyone! Please share.

Bought this washer in August 2014. Within 18 months, the washer started throwing constant error codes. After trying for 6 months to fix the washer using steps outlined by LG, the problem has only gotten worse. LG offered to send a repair service out to fix the washer for nearly $500, which is almost as much as the washer cost. When I mentioned that the problem seems widespread online and that LG was offering no-cost service calls to others experiencing the same problem (it appears to be a consistent and easy fix of replacing the board and stator), they refused to offer the same service and insisted the repair would include a hefty fee. I would rather spend my money on a brand that stands by its products.

My first unit came with a manufacturing defect where the housing unit inside the fridge housing. The styrofoam kept coming apart and wouldnt stay put. LG and Lowes recommended that I just exchange it for a new product. Besides that one manufacturing defect, the unit worked fine; it was quiet and efficient. Now, after a week the second and replacement unit was delivered. Oh boy, LG has some major issues they need to fix. First, the unit comes without one shelf on the freezer side. This was remedied by them saying they would send one out to us. Second, this fridge is much louder than the first unit we received. It makes a constant humming noise, which is quiet and we wouldnt have thought much of it, but we had experiences with our first defective unit to compare it to. Heres the kicker though. Occasionally, the fridge will start rattling. Its not too abhorrent, but when we open the fridge, the shelves will make a vibrating noise that gets amplified. I contacted LG support again to ask how to remedy this because we werent sure if it was a leveling issue or something else. The agent that I was connected to just tells me to unplug it and plug it back in, and adds that if it isnt resolved we would need service for a fridge that we had just received. To top it all off, the serial number matches a fridge that was made in April 2020. How terrible does your quality control procedure have to be for this to happen? Im 0/2 in receiving a brand new perfect product. I went with LG because people said they improved (partially because of my Korean bias), but man stay away. Currently debating if I should ask Lowes to replace the unit or if I should go with a completely different refrigerator. Terrible. Just terrible.

Purchased OTC convection oven and I am on the second one with issues. This one comes up with codes F1 after 1st use. 1st unit did not operate at all. Today is 12/29/2016. I am now awaiting a repair response from LG. I will not buy another LG product.

Wow! Before I bought the LG Model WT5101HW in Aug. 2010, I could not find bad reviews on this washing machine. I wish Id investigated further. It is just as noted in other reviews; not enough water in most cycles, not energy efficient (1:09 hr. cycle will take up to 1:55 hr.), water levels will sometimes leave clothes dry and still dirty. Machine has been recalled and fixed by service representative (which took three trips), constantly going UE and adding water, etc. There is no way to shorten a cycle except rinse and spin or spin only. I found the only thing that works reasonably well for cleaning is the Bulky/Bedding cycle. This seems to load the water based on level rather than the weight method. But it always fills it full, so I make sure the loads warrant the extra water used. I am considering biting the bullet on a different washing machine when the extended warranty expires in about ten months. I will NEVER purchase another LG product. Worst customer service Ive ever experienced.

We had no idea what a nightmare we would be having after purchasing our LG Top Loading Washing Machine. The very first problem was a significant leak that was repaired in a timely manner. After that, I had a problem getting the soap out of my clothes and called the toll free number. I was told to use only 3 tablespoons of HE detergent, I was only using 1 tablespoon and still could not get the soap out of our clothes. I was taking our towels outdoors and hanging them from our clothesline and hosing them off until they were freer of suds. Finally, I called a repairman and was informed to use only 1 to 1/2 teaspoon of soap, but I still have to use a lot of water to get our laundry somewhat soap free. Our water usage has gone up over a 1,000 gallons a month.Things went along for a while, until I started noticing small shards of a foreign material stuck in our towels or in our pockets. I was baffled as to where these little hard pieces were coming from, and about that time, the washer was starting to make a strange noise during the spin cycle. I called the repairman again and we discovered that the drum was rubbing against the fiberglass liner. Those small shards in our laundry were coming from the washer tearing itself apart.I agreed that this particular washer was to be replaced. I wanted my money back minus the months of usage, but was told that was not an option. Finally, in the later part of November 2011, 6 months after our initial purchase, we received a replacement machine from LG. All was fine for a while, until the bleach dispenser stopped emptying completely. So, I called the repairman again and we received a new dispenser. Well, that one did not work any better and another repairman determined that there was a problem with the control panel and the washer drum needed to be replaced, because it was not in balance.It has been less than one year since we made our original washing machine purchase and it has been one problem after another. The fact that this type of machine does not properly rinse laundry and requires a lot of extra water to do so, is irritating. I always have to stay alert because the machine goes out of balance a lot and I have to leave the wet laundry and try to get the machine going again. In my opinion, this machine is poorly designed and will never work properly. Life is not good at LG, and well never purchase another one of their products.

I purchased an LG stove with a double oven 20 months ago. The oven has been a huge nightmare the entire time. It preheats but after you put the food in it begins to stop heating ending up taking 90 minutes for 15 minute rolls. Ive had repair come out 3 times but they say thats how it is supposed to be. Meanwhile I have to stand there and monitor it, waiting for it to quit heating. I have lost hundreds of dollars in meat and food. No recall or help, just a very expensive crap shoot. Ruined thanksgivings, many dinners, with raw meat. I asked to return it before the warranty expired 3 times -- they wouldnt do it. Never buy this appliance. It doesnt work and they wont honor the warranty.