Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

Save yourself a lot of time and money, dont buy LG! A very poor product and their customer service is a joke! They do not stand behind their products at all. Our LG Front Load Washer did not make it two years before we had problems. LG said they would be happy to help if we gave them $400. Agree with all the other comments made by consumers. The 1.5 star is generous!

I am very disappointed with LG product. I have had a broken refrigerator since December 25, 2018. The first time a technician from LG had come to fix it was December 30th. The technician has been coming back every week since then and it is still not fixed. Its only been 17 months since Ive purchased this refrigerator and it has not been working properly for more than two months. I bought it on July 4, 2017. The first repair was on 10/30/17, the second on 03/23/18, and the third on 05/15/18. Now I dont have working refrigerator again. I need someone to take action or I am going to take legal measures. This seems like an issue not just I but many other customers have had and the issue is still not being resolved. Not only is this a time consuming process but also a financial loss. Since not having a fridge for over a month, we havent been able to buy store food and only take out. This not only takes even more money out of my pocket but requires me to take time off work because of all the appointments. Not only is the fridge not working but the last time a technician came on January 25, 2019 he scratched the fridge and left a black burn mark. I am so frustrated and disappointed with not only a product but the services. I would really just like my money back so that I can buy a new, scratch free, and working fridge. I have attached the pictures of the damage.

I purchased an LG WT5001CW top-load washer in March 2011. It now overfills the tub and will not agitate. It will spin out if you put on the spin cycle. It is one of the models with the smart diagnostics,” in which supposedly you can call LG and hold the phone near the machine and they can diagnose the problem with the machine. I called LG’s number for the smart diagnostics service and was asked what error code was displayed. When I told them that no codes were shown, they said they could not run the smart diagnostics program. Apparently, this feature is another of LGs false advertising ploys. They then gave me the name of the repair service in my city. I called this company and was told that they do not service any LG products. I have a relative who has operated an appliance repair business for over 30 years and he told me he will not touch LG products. I have not been happy with the machine since it was new. It runs the motor more than 50% longer than the old non-energy efficient machine it replaced. It may save a little water as at times the clothes have dry spots where they were never in the water. However, water is cheap in my city, but electricity is not cheap. So this machine overall costs more to run than the old machine. I sure wish I had found this site before purchasing this product. I will not buy LG again, that is for certain.

My LG fridge is a dud, within months of ownership, the door shelves broke off, the snack drawer cracked, and during Summer, the freezer does not freeze; needless to say, it does not make ice, and your food is constantly ruined. Forget about ice cream!

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

I had purchased a side to side refrigerator in 2011 and now it has shown up with some trouble in the compressor, I am now informed I cannot get any spare part since it is out of warranty period, I have filed a complain on 13th Jan 2020, still no response from the customer care, I have the following doubts, 1) are we suppose to select the product only based on the warranty given because we never get any spare part beyond this, so that says 5 years is the worth of this product and any repair beyond this is not possible. 2) If this is the state why should we pay such high prices refrigerators and condom it to increase the junk when on the other side we speak about global warming and decreasing the waste. 3) I had grown up using LG products and its so very disappointing when we do not get proper response from a brand whom we respected as a high brand and felt pride is possessing it.

Our LG refrigerator died 2 years after we bought it. It is covered by the warranty but they cannot fix it in time before we move (in a month). They wont replace it or help us out. So unapologetic and cold. There is a class action lawsuit against them. They should recall and replace all of these bad refrigerators. Bad business practices. So disap

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

We purchased an expensive LG French Door Refrigerator LFXS30766S/02 October 31, 2015. Two weeks and a half weeks ago (at not even three years old), the ice in the door melted all over the floor. Then, the whole thing died. I called LG and was told that someone would call back in 3-5 business days to schedule an appointment. No one called. A few days later, two huge boxes from FedEx randomly showed up. They sent a compressor and two other parts without even looking at it. Still no call. After reading an overwhelming amount of complaints/reviews and finding out that no one around here is willing to work on LG, we decided to just purchase a new refrigerator.We had lost at least $500.00 worth of food and not taking any chances. Who knows how long we would have had to wait. At 12 days in, LG called to see if anyone had called. I had told them no. 14 days in, another person called to ask the same question. I cant believe they havent been held accountable for this issue. Thankfully, we had our new refrigerator delivered this morning and had the LG piece of junk hauled away. We will never purchase ANY LG product again.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

My kitchen was filled with 2 LG appliances; a microwave, and a refrigerator. I’ve had LG products in previous homes as well and although I’ve had to fix them from time to time they have been generally good products. So when it came time to purchase a dishwasher and a range oven I wanted to have a matching set so I went with the LG dishwasher and range oven.My refrigerator is 6 years old now and was not cooling down properly. I called your customer service line to see what could be done and they gave me the name and number of a local technician. I called and set up an appointment with Duncan Home Services. They diagnosed the problem as a faulty compressor. Although it was an inconvenience, I was pleased to remember there was a 10 year warranty on the linear compressors that were in my model of refrigerator (LFX28968ST/01). I called customer service on April 22nd of 2019 to see about getting the compressor replaced. 44 days later and 7 hours, 21 minutes and 42 seconds on the phone with customer support… I still do not have the correct replacement for my faulty compressor.I was given a case number of **. I will detail my dissatisfaction with your call support team later but here is a summation of the issue. In response to my request for a warranty replacement of the compressor, the Tech was sent a compressor with the model number of TCA35533604. This part was identified as a “backup replacement”. The Tech had installed one of these in another refrigerator they worked on just like mine and they knew it didn’t work. Therefore they would not install it and charge me the labor. They determined the correct part was TCA35893202. When they called to order that part they were told it is on backorder until early July.I don’t know if you’ve ever gone without a refrigerator for 2 months but when one is used to it being there, it is ridiculously inconvenient. The summation of what I determined from your customer support team was that I had 3 options that are policies that they say are set by you. 1: Wait another month for the part to come in. 2: I was offered 20% off a new LG refrigerator. 3: If I could produce the receipt then I could be given a new refrigerator.My problems with the above proposals are as follows: 1: I’ve already waited a month and cannot wait another month for a part that may or may not come in. I will be forced to purchase a new refrigerator from one of your competitors. 2: An equivalent replacement refrigerator will be another $2000 minimum. 20% of that is $400. I don’t have $1600 available to buy from a company that is doing a horrible job honoring their Warranty. As I said, I’d prefer to buy from someone else. 3: I know that the refrigerator was purchased at Lowes, I know that it was on or near Black Friday of 2013 but I do not have the original receipt from 6 years ago.I proposed 2 solutions to the problem, but the customer service supervisor said that she didn’t have authority to do either of the 2 options and only you did. I proposed the following: 1: Since the Tech determined that the compressor that LG sent was incorrect they would not Warranty their work. Since I have to pay labor for the installation as that is past the warranty period of 5 years, that is a problem. LG could warranty the work of their tech so I am not on the hook for when the part doesn’t work.2: The correct part (TCA35893202) is available through local appliance parts outlets and retails for around $279. LG could provide a voucher to the tech to purchase the part locally. This would be the quickest and most cost effective solution for all parties in my opinion. So if you could authorize my Option 2 promptly that would be fantastic. I am merely asking for a timely and correct replacement for a warrantied part.Now I spoke with at least 6 different supervisors. They are the 2nd tier of customer support. I have no issue with the first tier of support. They were all professional and as helpful as they could be and got me to the 2nd tier fairly quickly on seven of my ten calls. The 2nd tier of individuals however were the opposite. All I was given were first names so that is all I can provide. They were; Daniel, Brea, Jessie, Jem, Jessica, and Tyesha.Daniel: Daniel informed me that he would send an email to the parts guy Cyrus about the availability of TCA35893202 and he would call me back. That was early May and I never heard from him. Brea: She was generally pleasant but couldn’t help me any. She told me the tech would have to call the parts department to see if the correct compressor was available. (The tech did call and was told that the correct compressor was on backorder.) Jessie: Jessie appeared to be helpful and told me that he/she was going to send an email to Cyrus as well to see if the part was truly back-ordered. If it was, he/she could issue a replacement refrigerator (Which surprised me and I did not ask for.) He/she said I would get a phone call later… I did not, again. Jem: I’m not sure if I have the name right but she basically hung up on me and sent me back to the 1st tier people. They put me back through to the supervisors and I got Jessica. Jessica: I wasn’t particularly pleasant with Jessica as I was beyond frustration at this point. She responded by being extremely unhelpful and refused to walk through the notes of the previous 7 or 8 calls I had made. I told her what Jessie had said earlier about the replacement but she told me there was no Jessie in her office. She ended up telling me that TCA35893202 was NOT back-ordered and it was available but the tech had to order it. (The tech did call again to order it and was told that the part was still back-ordered.) I feel that I was blatantly lied to.Jessie: Imagine my surprise when I in fact got Jessie again despite Jessica telling me there was no Jessie. This time Jessie offered me the 20% off a replacement refrigerator. I told her that was not satisfactory, nor was the waiting until July for the part and that I could not produce a 6 year old receipt. She put me on hold… for a really long time until… Tyesha picked up the line and I got to re-explain everything to her. Tyesha: She just continually reiterated my 3 unsatisfactory options and told me there was nothing she could do and my only recourse was to write you a letter. So here I am. Should this situation not be remedied by my Option 2 listed above or a better idea you come up with yourself I will never be purchasing any LG product again. I will also never recommend an LG product to any family or friends. Although they are not particularly effective against your bottom line, these are my only options for recourse and I will pursue them endlessly. Thank you. Mark **

I have an LG washer that is almost 4 years old, it just stopped working. I looked up how to trouble shoot with a hard reset. This worked and I got one load done and now again nothing. So disappointing as this product was by no means cheap. There is no reason I should have to but a new board for a washer that is not that old.

Bought LG washer and had nothing but trouble from the minute this washer arrived. The motor and tub fell out at our front door and had to get another machine. Then when the new machine got to our house - had ongoing water leaks and still is leaking water. LG will not fix it or repair it because they say its out of warranty now even though it was just fixed. Apparently there is no warranty on work performed by a service center? Shame on LG for not taking care of its customers, will be buying a different brand for sure.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

We purchased a LG front load washer about ten years ago and it has performed flawlessly. I did a good bit of research before buying this washing machine. I wanted a direct drive and not a belt driven machine so as to not have to worry about a belt wearing out. As far as the musky smell a lot of people complain about with front load machines, all you need to do is leave the door open a few inches so the moisture can evaporate and we have never had a problem. Our LG machine cleans our clothes very nicely and with the high speed spin our clothes come out with very little moisture in them.

I have owned the LG Inverter direct drive washer and dryer for approx 3 years. I have absolutely hated the washer from almost day 1. The dryer works great no problems. The washer on the other hand I cannot stand. My clothes come out dirtier at times then when they go in at times staining clothes, clothes DO NOT come out clearly not clean. White I have to over bleach and sometimes wrecking the clothes and put them on extra long soaking cycle. I cannot express how much I hate this washer. I would rather go to the laundromat except for the convenience. I wish I would of read the reviews before purchasing. Im glad to see Im not the only one with the same problem - I was beginning to think It was me. When I complained to my husband he just looked at me like I was out of my mind. I washed my bedding this week and put the (clean) or was suppose to be clean back on the bed I pointed how disgusting sheets looked worse than before they were washed. Please save yourself the hassle and HEADACHE - DO NOT PURCHASE the LG TOP LOAD WASHER.

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

My LG refrigerator was only 2 months old when it died. It took customer service four weeks to the day to get it fixed. One week later, it was not working again. They told us they would give us our money back so we purchased a new refrigerator from another manufacturer. Two days later we were told they were going to fix it. Also they refused to pay for the food we lost. Now it has been an additional three weeks (so two months since it broke) and we are still waiting on parts and the new refrigerator is still broken. At least we purchased a different refrigerator and have something that works. Hopefully we will get our money back on the LG refrigerator. What a headache! Save yourself some frustration and avoid purchasing this refrigerator!

Unbalanced Flaw UE - LG Front Loader Extra Capacity - Paid way too much to get extra capacity - would love to have my basic front loader back! Extra capacity is worthless if you cant get the load to spin & finish because of the UE code. Ive had to throw away pillows I washed. No problem in my last machine, because this way overpriced LG wouldnt spin it - not alone, not with other items, not after being wrung out, hung to drip dry, not on low spin - NOTHING. The True Balancer is a joke - it is directly causing the problem. What good is an EXTRA CAPACITY washing machine, if you cant wash more than a normal load in it anyway? The time Ive wasted standing in front of this machine, hoping *this time* it would spin, rebalancing items by hand - makes me sick to think how much we paid for this piece of junk. Good luck with customer service - they said there is no recall even though there is post after post of the same UE complaint, and they *might* call me back once the customer service person logs my complaint. Never asked me for any contact info so Im not sure how that will happen...

I purchased an LG French door refrigerator/freezer a year and a half ago and the compressor already went. I have a warranty and it took 3 days for a repair service to come out and tell me he doesnt know how long it will take to order the part and be back to repair it. Meanwhile I have no refrigerator and all my food spoiled. LG service reps have NO CLUE what they are talking you through on the phone and no help in regards to being reimbursed for loss of food! In OTHER WORDS DO NOT BUY LG PRODUCTS because their customer service and repair turn around time SUCKS!!!

We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?

LG smartdrum inverter washing machine - The machine just does not rinse out the dirt from the clothes. It leaves lines of loose dirt all through the clothes where it has spun out the water and not adequately rinsed them. I have never ever been this disappointed with a product. I will not recommend this machine to anyone and if I could afford to replace it I would. It takes at least 2 full wash cycles to remove some of the loose dirt, the second with no detergent.

I have the LG model WM2140CW washer and dryer for about 2 years. I have cleaned the gasket, inside of the tub, and door on the washing machine as directed by the manufacturer and run bleach through the tub clean cycle and still cannot get rid of the moldy smell. When cleaning the gasket, I noticed mold and mildew on the gasket and have cleaned them with modified bleach and even used Q-tips to remove the mold, it just comes back. Even after you wipe the gaskets off after each wash, you cannot get all of the mold out of the gaskets and this transfers to your clothes, sometimes needing to be rewashed 2 or 3 times. I keep the door open for ventilation but there is no way for the gasket area to stay completely dry. The smell is so bad at times you have to close the laundry room door to keep it from reeking into the rest of the house. I am calling for service this week but I know what they are going to tell me which is exactly what I have been doing. I would not recommend this LG set to anyone. I plan on going back to a top loading washer just to get the smell out of my house and clothes. As far as the dryer, I have to run it 2 to 3 times just to get clothes dry. Avoid LG at all costs.

My LG microwave is not working and failing every time. The service people accepted that there is some manufacturing defect but not replacing. They have charged more than Rs. 2000 at different visits but still not working.

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

We bought this stove 4 years ago and installed it in a new home build. The first cheap plastic knob broke within the first year. We are now down to ONE working knob. I have attempted to repair and strengthen the original knobs multiple times (something LG should have done in the first place). My question is how can a company manufacture such a great product and then put absolute garbage on the most used part of the stove. My real problem is the ridiculous price for the replacement. Is there a realistic option for this? I do not mind spending the money for QUALITY items, but to overpay for the same, substandard item is not feasible. The real sadness is that I will never buy another LG product again because of a $2 knob for a stove that is now costing $30+ and even sadder is the fact LG put such a piece of garbage on their appliances in the first place.

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

I purchased a $1,200, top of the line LG, in September of 2009. November of 2011 the machine came up with an error code of 1E, which the manual states a water inlet valve. So the part was replaced. Guess what? That wasnt the issue, so I contacted LG, and they had me go over some troubleshooting over the phone with no luck. So they gave me appliance repair centers that only deal with LG. To make a long story short, after having 2 parts swapped out - one was for $91.00, the inlet valve was $54.00 and another $91.00 yet to be paid to the appliance repair guy. Oh and I forgot about the computer board (which only has a 5 year warranty) was replaced - I have a $1,200.00 dishwasher that does not work!LG called me to say that they will prorate it by giving me $676.00. After all that was put into it, that comes to $440.00 and I have to send mine back. Hmm. I told LG that this is unacceptable. Her answer, Well sir, its a man made product, so I laughed in which I replied, So if I purchase anything from LG and it craps out after 3 years, I am supposed to just accept that Oh well! Its man made? My fellow consumers out there, beware. Life is not good with LG.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

We upgraded our entire kitchen with LG appliances. This may end up being a deadly mistake. I am paranoid we are not going to wake up some morning. The knobs on the gas range are UNSAFE. It only takes a slight bump for either the gas to come on or the burners ignite. I cant believe LG has not done a recall on these ranges. I ordered child proof gas safety knobs to put on, but the LG knobs are too big. LG I beg you correct this before someone dies.

Everything about this stove is fine except for the front burner grids. Some fancy designer who has never cooked on a stove in his life decided that it would LOOK GOOD if the front burner grates curved in to match the shape of the griddle. It leaves a big gap on the outer corner of the stove and I ran into the frying pan handle and the pan and all of its hot bacon grease contents went flying across my kitchen. I thought I was being more careful when I hit the handle of a pot of hot stew and it went flying across the kitchen. You must keep your children out of the kitchen when using these front burners. THIS IS A HUGE HAZARD! DO NOT BUY AN LG STOVE WITH GRIDDLE IN THE MIDDLE.

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

We purchased 4 top of the line LG appliances (refrigerator, stove, dishwasher and microwave) for our newly remodeled kitchen in 2018. Unbelievably 3 out of the 4 have had issues requiring a service call only one of which was covered by warranty. They were all manufacturer defects and not normal wear and tear. So far, repairs have cost me $550. Needless to say, I will never purchase another product from this company and hope that I have spared you from making the same mistake I did.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

I purchased my LG washer in January of this year and I couldnt be more disappointed! Im constantly getting the UE (unbalanced) code when it tries to spin so then it fills back up with water and tries to automatically rebalance itself - which never works - and what a huge waste of water!!! I have to stand over my washer and constantly rearrange my clothes numerous times until it works and sometimes it doesnt if the load is small. Actually you cant even do a small load in this machine due to this problem. I end up going old school and wringing out my clothes by hand! I so wish I had my old washer back as this is awful. I wouldnt recommend this washer to anyone.

I purchased the LG WM0642H from Home Depot on Feb. 12, 2007. We were told it was the best and most efficient energy and water saving machine. It has left the towels dirty and musty/moldy odor. The towels can only be used one time and they have to be washed again. I use all the right HE products. I quit using liquid Downy, thinking that was the cause of the build up.I use the washer cleaner that Tide makes and it does no good. All these products just cost more to operate the machine. We have the vibration in the adjoining rooms that shake the walls, during the spin cycle. We paid for an extended warranty that ended 2010, but when I had them out during that time, they couldnt find any problems. They just reprimanded me to use the HE products; although that is all I use.Truly, when is this product going to be taken off the market and the truth be told? I will certainly use the word of mouth to all that will listen. This is a blight on America to sell something this inferior. The next machine I buy will be the tried and true top loading with plenty of water and it will surely clean the clothes.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

So no big surprise based upon the various reviews concerning LG refrigerator performance. Yes our LG refrigerator stopped working so we called a local repairmen who diagnosis the issue as a compressor failure (which seems to be a common problem), but due to the labor cost and after considerable effort we got LG to send their own technician to come out on their cost to fix the problem. The technician was great and after repairing the compressor and the evaporator (also faulty) we thought all was good. Unfortunately the fridge still didnt work so he returned and after numerous hours and effort he informed us that oil had entered into the lines and there was nothing else to do but submit a request to LG for a reimbursement.We are currently waiting and cannot get any info concerning our status and whether we should keep the fridge to return and that reimbursement process may take up to 4 to 6 weeks for a prorated reimbursement amount. So we have already have waited six weeks without a fridge and will potentially need to wait another six weeks before we have closure and honestly Im not too optimistic based upon the length of time and the ambiguity that each person gives us on the phone. Although each customer service rep is nice it is unfortunate that LG does not give the autonomy to make a decision even when their own repairmen have given forth their assessment. I realize that products fail but when there is an obvious trend LG should be fast recognize and not strong their patrons along. Its just bad business.

My LG refrigerator failed after about 5 year. LG warranty is 10 years for parts only but labor is $375. I was told that the labor rate is a flat $250 but they’ll charge you an additional $125 for preauthorization fee. Their refrigerators are not good products. You’ll have problems with the ice dispensers from the beginning.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

LG True Balance HE Top Loader Model # WT487OC - Unless I wash a lg load mach will become unbalanced. A slight shift in weight will cause this. Not sure the purpose of this feature use to the mach would vibrate really loud if load was unbalanced. Now it will not even finish the cycle. Beware!

You HAVE to clean the dishes before running the dishwasher or they will not get clean. We bought repair or replace insurance: all that is good for is having parts replaced because they will not replace your entire unit... They spent one yr. putting new parts in this new dishwasher. The man sent makes me wonder if LG even knew this was going on! They were not much help.

We got French Door refrigerator in 2010. Thanks got, we got extension warranty. Our ice maker was broken in a 1 year. They fix it after 8 weeks. Then this plastic ice maker start to smell terrible. Called LG customer service to ask what to do, how to get out of this sweat smell. They told that they do NOT care about smells. BTW, manager talk to me very bad. Now I do not use ice from LG. I buy ice from a store.

I did not know about this site when we purchased our LG products, freestanding double oven electric range, french door refrigerator and washer and dryer. Had the microwave but took it back right away as it was so dark inside and the light very dim. Bought a KitchenAid microwave and previously dishwasher. I have a problem with the self-clean feature of the oven. I have broiled steaks on the quick broil feature. Guess what when you use this feature, the fat will splatter inside the oven. After cooking the steaks I cleaned the oven but the floor of the oven in front of the door did not clean. It looked really baked on and you could not wipe it clean at all. I have the blue enamel oven. I did not touch this area - afraid I would void the warranty so called the executive warranty dept. Spoke with Wendy and she said they should be able to schedule an appt for Friday. Waited for the call but none came so we assumed they would show up on Friday.NO SHOW NO CALL. Called back and Wendy said her computer was down but we did get a response to schedule for the following Friday. Repair guy said it should not have done that either. Called Tech department and they told my husband to put wet paper towels over the area and use the easy clean feature. It did remove the baked on mess so they told us they would not warranty it. I was so madddd!!! I called and spoke with Brenda ** and she told me I didnt need to get an attitude with her. I explained that I am allowed to cook in the oven and that food will splatter (she said splatters are not covered by warranty). The oven has a self-clean feature and of course LG expects food to be splattered why else would you have a self-clean feature? I expect it to work and not to have to clean it first before I use the self-clean feature. The feature cleaned the oven beautifully except the foot and half area in front of the door.I told the rep that I felt it was a seal problem and it wasnt getting hot enough in that particular area to clean the food. She was going to check with her tech and emailed me that it was not covered under warranty. I emailed her back that was unacceptable. I wanted the general managers number and I was going to the Better Business Bureau and the Attorney Generals Office. I will not give up. I know they want me to cause our warranty is about up also and if they stall me then they wont have to deal with it. Now I just need to figure out how to contact him but am filing a complaint with both agencies. I did not know about this site before buying our products.

Bought my house 1.5 ago and brand new appliances came with it including the LG refrigerator. Don’t get me wrong I LOVED this fridge at first, however December 31st my compressor went out. Called LG the next day they said a tech in the area would call us to schedule a diagnosis. Took the techs three days to call us. I won’t hold that against them because it was the holidays however the earliest they will be out here to diagnose my fridge is the 14th. That is TWO weeks without a working fridge and this is just to diagnose it.When I called customer service again I found out the technician may not even have the part to fix the fridge when he is here!!! To top it off local people where I live will not touch LG products because of a lawsuit going on with the compressor and the hassle it is to be paid and receive the parts from LG. Even if I could find a local appliance tech to fix it it will still take LG a week to provide them with a letter of approval! So it puts me right back at two weeks or possibly more without any means to cool my perishable items unless I buy a ton of coolers and ice or a mini fridge which still would not fit all of my items. If I could give LG less than a star I would. Poor products and absolutely no care for their customers. The next appliances I buy will be anything but an LG.

We bought a WT5070CW washing machine a couple years ago. Within a year after purchase, we noticed rust forming where one pours bleach into the machine. We dont use bleach a lot, nor are we excessively hard on the machine. It has continued to get worse and now the inlet cup is pretty much ringed by rust. It is very unsightly, and we know this shouldnt be occurring.

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

On the surface, this is an awesome refrigerator. It looks good, has lots of space and makes ice like crazy. Too bad its broken down 4 times in as many years. The first time was because it wasnt properly ventilated. Never mind that our Frigidaire that we keep in the garage goes through winter and summer cycles without complaint and cost about 1/4 of what this one did. Ok, my bad. That one was at least covered under warranty. Next time it was the compressor. And the time after that, the water valve. Now the freezer light of out (probably the freezer drawer switch). This is pathetic. The last couple of problems werent covered and neither will this one be.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

Our LG LFXS24623 fridge experienced a compressor failure at 2 years after purchase. LG shows a 10 year warranty on the compressor however that is on the parts ONLY. I spent $400 for a Sears tech to install the free part. According to the tech he is replacing compressors on LG fridges constantly and there is a class action lawsuit against LG for compressor failures. In addition to the compressor issues, the ice maker is faulty and requires constant fidgeting to make it work. This is another known issue on LG products. The only thing worse than the design/build quality on LG appliances is their customer service. They are in some foreign country, they read off a script, are extremely unhelpful, will not pass you to a supervisor on request, etc. Life is definitely NOT GOOD with LG.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

I just looked up LG on Google to get company information because the lights on my french door LG purchased in 2006 melted the covering. After reading other complaints, I feel that my time may be wasted with calling the company, but will do so anyway. It appears with all these complaints, that LG may be a product I will stay away from in future. One of the plastic drawers broke early on but the light problem bothers me.

No Stars. Dont buy LG or dont buy it from HH Gregg. They must buy wholesale merchandise that didnt pass manufacturing standards. I bought and replaced the same item in less than six years. They might work for as much as a year or little longer, hence their strong encouragement to buy additional warranties. Same model. Two refrigerators; Two failures; loss of two refrigerators/freezers full of food. First time: Told to wait a few hours for it to cool; then overnight for it to cool. It didnt. Had to wait a weekend before another (same model) was delivered. Four years later that one has stopped being cold.Only repairs offered were to replace the compressor if that had failed to work. All other costs were mine. Including $150 round trip for the lone LG certified technician in my area willing to work on my LG fridge to come from 50 miles away. THEN, diagnostic fees before problem is determined. IF it was the compressor those have a 10 year warranty. Repairmen say theyd have to order the $800 compressor then come out again ($150 travel) to install.Customer service is located in Manilla. They are only authorized to refer me to several repairmen but would only replace the actual compressor - nothing else, not even food loss. Im living on a small fixed income after retirement becoming disabled. Often spending time away in hospital each year. It has been months summer since Ive had use of the refrigerator. I live alone and have a tiny fridge in my bedroom for when I cant use the stairs. This has been a nuisance and a costly one at that. Be warned.

I am completely shocked at the lack of accountability LG is demonstrating in our failed refrigerator compressor. We bought this refrigerator from Home Depot three years ago and the compressor failed in June of this year. When I called LG (who documents that they warranty their compressors for 10 years!), they directed me to their rip-off extended warranty department who charged me $450.00 for an extended warranty. After the service person came out and let them know it was the compressor, they said the parts are unavailable and they canceled my warranty without my permission, refunding my credit card MINUS $100.00 for the service person who diagnosed the problem!The contract of the warranty states they cannot cancel my warranty unless they give me 30 days notice in writing. After all of this happened I did some research online and it appears that our refrigerator is a lemon and LG is taking no responsibility for selling thousands of crappy appliances. We have spent hours on hold and hours talking to customer service people at LG who have no authority to do anything to help us. I am so disillusioned with this company and will stick to GE for any future appliance purchases. Hopefully this review will save someone else the frustration of dealing with LG.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

This is my second purchase of new top loader, my previous one started developing multiple cracks on the glass lid, purchased a new lid only then this lid started to crack also. I broke down and got a new top loader different company and now this lid is cracked. Purchased a warranty and was told that this cosmetic and not covered. Ive done a little research online and understand that this is a design flaw and obviously with many models out there. Ive tried to contact LG but sending an email doesnt get submitted, I will try calling but am not expecting any positive results. My question is how can I avoid cracked lids?

We purchased an LG refrigerator almost 4 years ago but we have had on and off problems with it for a year and a half. It has had the board replaced about a year ago but this has not resolved our problems and the only service company in our city authorized to repair it doesnt seem interested in resolving our problem any further. The problems are several. The ice maker works when it feels like it. The door alarm goes off even when the doors are closed. The freezer light has had the switch replaced twice but still refuses to come on most the time. The freezer freezes everything but ice cream which remains very soft. I had heard Lg products were very good quality but this refrigerator has soured me on ever buying another Lg product.

Ever since we purchased the machine (a birthday present that was supposed to make life easier) we have suffered from clothes that stink, even right out of the washer. We tried changing detergents. No good. We purchased cleaning solvents from the store and ran cleaning cycles, good for one wash. Then the stink is back. The company says to leave the door open and wipe the inside rubber gasket dry after each use. Leaving the door open is not really an option and it blocks the hallway. I read that there are multiple complaints concerning the rubber gasket and stink from LG, and their overall response is the same as what they told me. I am more than willing to group together and go after the company for these machines. What a hunk of junk.

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

Never had a dishwasher to work so well, it not only cleans well, but to maintain it is easier than I would have thought. I would buy another LG Dishwasher- I have had top brands before and they didnt even compare to what this one does...

Purchased 3 yrs ago and been trouble ever since. Freezer freezing up and looks like snow over all my food. One time food wouldnt freeze properly and had fixed so I thought. Over 300.00. Worked for weeks and now trouble again. I am on social security and cant afford these bills. Last refrigerator lasted 19 years and still going with no repairs ever!!! This LG looks good but is big expense and this company should have huge lawsuit for all these bad appliances. They do nothing about. Thanks for listening. Please believe me, they are bad!!!

I purchased our washer 2 years ago. It is a front loader, works well with very little water. Controls are easy to use, and it has a all fresh clean feature. It holds about 3 regular loads in one washing, although I don’t put that much in it.

Bought an LG fridge from the box store. First one delivered had damage on the door. Delivery driver called and a replacement arrived within 2 weeks. Started having problems and called LG, after 3 LG repairman deemed it unrepairable, LG suddenly claimed it was damaged during shipping! My next step is litigation! DO NOT BUY LG, THEY DONT HONOR THEIR WARRANTY!

I will never buy an LG washing machine again. They are the worst. Two different internal parts broke and LG would not cover it, plus they hung up on me three times. Total cost for both parts to fix was $310, installed by another company not affiliated with LG.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

I purchased a French door stainless steel unit, Model number LFX31925ST. The compressor stopped working. I contacted LG, we went through a series of diagnostics, and the LG technical support folks confirmed that the compressor was the likely culprit, and that the compressor was under warranty. The first two service providers provided by LG would not service my unit. I called back. I got another LG recommended provider who did come out and perform a diagnostic, confirming not only had the compressor failed, but that the heat during the failure melted the internal coils, rendering the unit in their opinion non-repairable. This report was sent to LG tech support. LG tech support then claimed that they needed more info from their recommended technical service, requiring that I pay them again, to come out, disassemble the unit, take pictures, and concurrently be on the phone with LG Electronics. All this was done, with a promise from LG that this would get reviewed by their technical managers and that I would hear back by the close of business. Hearing nothing back, I contacted LG again the following morning (10/3/2018) and was advised by LG that they had not received the pictures so they were still waiting. Since I was standing by the vendor when he sent the pictures, and the LG tech support person was still on the phone at the time, this claim was dubious at best. I have now been without a refrigerator since 09/19, with no known resolution path. I am a Sr. VP of Operations & Quality, and this is the worst customer service experience I have encountered from a major corporation in my lifetime. If they are not going to honor their warranty, they should have the decency to say so, so I can shop for a replacement.

LG French Door Refrigerator Freezer LFX33975ST - Purchased 8/13. Freezer fan motor replaced twice. Just went out for a third time. Besides that it never can make enough ice. After complaining and seeing service techs I was told the problem was resolved in a newer model, but there was nothing they could do for me. So after paying over $3K for the unit in over a years time we are on our 5th service call. I would NEVER buy another LG product!

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

Spacious, lots of storage, keeps food very cold, french doors, working icemaker, alerts you when you leave the fridge door open. All in all it has definitely has the qualities I want I just dont want to replace it with so much money again. LG has definitely met my initial expectations. It is a very good fridge overall and has all the qualities you need in a fridge but it needs to be made more durable and easier to fix when things break. Cause my ice machine doesnt work. I would have made it easier to clean, more user friendly, make it less loud when it beeps when you leave the door open. Also, the handle to the freezer broke, so I would made that more durable.

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

It is not my overall first choice and I prefer other brands over it. I have not owned an LG in a long time. It met my initial expectations but I was not overly impressed or surprised but how well it performed, etc. It was very large and made of stainless steel and had wired shelving inside with different compartments for veggies and fruit and an attached freezer on top. I did not like the wired shelving units and the handles on both the top and bottom were easily unattachable which made opening and closing it difficult. I also did not like the color but that is more for aesthetic purposes.

In-door features, online connectivity and support reminders lists, Alexa compatibility are features that I like about this refrigerator and the icemaker makes the most perfect ice cube in the most amazing shapes and sizes for the whole families choices. One of the main reasons I finally decided on an LG refrigerator was the sleek design inside and outside. It is purely beautiful in design and a very beautifully functioning machine. The pricing is the first major obstacle to ownership. The size of the refrigerator is another thought to consider for apartment dwellers. It is a large refrigerator but not overly cumbersome in design so it equals out.

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

We have not used our new dishwasher because it leaks in front around door.

So disappointed. I always wanted a modern fancy washer and dryer with the round windows. I thought this was something really special. I just bought a new home and decided to treat myself to the new LG washer, dryer, and mini washer. Model #s PRODUCT # WM3670HRA, PRODUCT # DLEX3370W, PRODUCT # WD100CV. Day One, I washed my first load. Put my clean sheets on my bed. While in bed noticed a rough patch like DRIED SOAP. Hmmm. So I washed it again the next day and this time watched through the ROUND WINDOW. Noticed there was NO WATER to speak of, just a little dirty puddle, not enough to wash one foot. And then the rinse cycle, if you can call it that, same dirty puddle not enough to rinse a foot. Call LG customer service. All my fault. Oh our washers are state of the art, scientifically superior to wash clothes with very little water. And the King has no clothes.Finally checked out REAL reviews and heard the same story I experienced OVER AND OVER AND OVER. So DAY NINE, after washing several loads, water left in washer and mini washer, 1 hour 15 minute to wash a load I WENT BACK TO HOME DEPOT AND RETURNED ALL OF IT. Purchased a real washing machine GE. Thanks but no thanks. Youve been warned. Purchase at your own risk!

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

Bought the dishwasher 4 years ago. Rack system collapses when you load plates - had to jerry rig something to prevent from happening, the hose discharging the water leaked after 3 years of normal use (very thin, cheap hose I had to replace), had numerous occasions where it would not pump water out so had to manually remove the water and it would then worked again until now when it is not longer pumping. I think I am going to start buying disposable appliances - the kind that cost less you dont feel bad throwing away after a few years of use cause they did not cost a fortune...

Our dishwasher needed a new motor when it was 3 years old and cost us $300 in parts and labor. The fridge gives poor water pressure, scant ice because the flap that should close automatically doesnt. The range stopped working last week after we used the self cleaning mode. We replaced the control board for $ 150 and the repair man came today because all that the new board did was get the clock to work again. We now need a power board for $170 parts and labor.These appliances are not and have never been abused. There is no excuse for all these repairs. LG is garbage. Never, never again will we consider anything made by this company.

Very sleek looking. Color (slate) is great. This is my first front load washing machine. Very handy. I love all the cycles. The quick wash is a nice feature. I like the way it really extracts the water in spin cycle. It really cuts down drying time.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

The ice maker is inside the freezer door and the bin is very small. It doesnt make enough ice for my husband and me. It also shuts off. A small dribble of ice has to be chopped off the front to get it started again. Very disappointed in this aspect. Also only two positions to adjust each shelf in the refrigerator part. Not very accommodating.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

I brought my LG Direct Drive in 2016. From 1st load powder still on clothes and hardly any water. Then clothes having blackish grey on all white sheets marks on not clean, Ive tried to ring LG for help, rude. Ive followed instructions from manual cleaning machine as well as drain. Also was told not to use fabric softener as they said that was the cause of the build up of blackish grey on my clothes. Ive used it in all washing machine never had a problem, so I stopped using fabric softener. 2 months on still have the same problems. I would like to know why they have a fabric softener slot in the top drawer of the washing machine ??? Rang HARVEY Norman. Warranty runs OUT in February 2018! Photos my white sheet!

We purchased an entire kitchen of LG appliances in July 2010. Double oven, dishwasher, cooktop and fridge all have needed repairs within the first year. The LF25976 fridge has multiple issues, but the most pervasive is the ice maker not working. I usually research major purchases thoroughly, but I let my wife choose. These are the most unreliable appliances on the market. I will never by LG again. I have made a point to inform as many of our relatives and friends of our experience as possible.

The LG website doesnt work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughters duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the bulky/bedding cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on bulky/bedding setting and chose very dry....twice! Thats an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a bulky/bedding cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

Purchased an LG Door-within-a-door Refrigerator in July 2017. On September 6, 2020 the unit failed and we woke the next day to find all the food in the freezer was soft and the refrigerator was warm. Because of the holiday we had to wait 2 days to get a repair man to diagnose the problem... only to find out that no one in our area would service LG refrigerators due to consistent problems with warranty issues.3 calls to the LG 800 Customer Service center provided additional frustration due to the artificial intelligence support person taking information and then stating that it was a warranty issue and I would be handed off to a live agent... only to have the call dropped after 45 seconds of Muzak. I then went to the web site customer support and after providing all the information again to the service bot I was handed over to a live agent, and had to repeat all the information since he could not access the service bots data.After a 20 minutes of review and discussion it was determined it was probably a warranty issue and he authorized a repair ticket to be sent to an authorized repair tech, and after a 5 minute search reported that he could not find an available repair tech in my locality, but he would e-mail with the information. He did e-mail a name and contact information of a repair service and said I would get a call from them to set up the appointment, and if I didnt hear from them within 7 days to call LG back.The repair service called the next day September 9th and gave me a tentative appointment for September 17th to replace the compressor, assuming that LG sent the correct part on time. This was their 1st available appointment as they had that many LG compressors failing. Today September 15th I received a call stating that the compressor had not shipped yet and the anticipated receipt gave a new install date of October 2nd.... 25 days after the refrigerator failed! Never again will I consider an LG product.

Our LG fridge was purchased on March 4, 2019. Delivered on March 7th. Fridge was not operating correctly or safely. We were advised by an LG tech to unplug the unit immediately and what unfolded from there has been the worst consumer experience of our 45 year marriage. After numerous missed appointments, incorrect diagnoses, improper parts and the inconvenience of living without a refrigerator the issue was finally resolved on June 18. Needless to say LG products will never be purchased by our family and friends again.