LG Dishwasher Model ldf7561st - Wow, wish I read these reviews before purchasing. We upgraded our kitchen with new appliances, all LG. To be honest, the other appliances have been OK for their purchase price... This dishwasher, however, has broken down after 2 years of normal use. After calling their very friendly customer service phone bank (that has no actual power to do anything), I was informed that, lucky for me, in order to repair the dishwasher, I had two options: pay $400 for a warranty or only $265 for a repair! What a deal on their product that couldnt handle 2 years of operation! So ridiculous - I will not purchase another appliance from this company again.

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

It looks great the stainless steel fridge, but I have bad experience as if I bought an old car which need fix every 1000mi. I bought this product from the factory floor, a year and half the ice maker fails and purchase the part and replace. Now it is three years old, and completely fail to keep cool anything within, is that not annoying, old model refrigerator wont have this after 10 years or more. This is 3 damn years and wont work right, what a BS is this. 3K is just throw in the dirt, do I trust the repairman do the good job last few more years, I dont think so. I would rather buying other brand and throw the trash. Whoever plan to purchase LG refrigerator be careful, dont trash your money. It looks good in the house kitchen floor but not working good.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

We purchased this front load washer September 11, 2018. Weve been trying to get our washer fixed since Feb 1st 2019. LG tech came to our house, identified parts that were required. Said he would order them for overnight delivery and be back on Monday to install. Parts didnt arrive and we had to call repeatedly. He called finally to say the parts were on back order. Nothing happened so we began contacting LG customer service. We were told parts were ordered incorrectly then were told they were on back order and there was no delivery date. After numerous calls to LG customer service the parts showed up with overnight delivery. Same Tech shows up, installs parts (major parts like stator and main control board). Washer still doesnt work. Weve talked to 2 supervisors and cant get a tech back to his. Then the fun began! We have only been able to wash 2 towels at a time for months. LG Tech blamed us wash loads are too small. Youre causing this problem. Always wash 6 towels at a time. Of course it still didnt work. Then they offered a $50.00 voucher to go to the laundromat??? Weve taken several days off work and LG solution is a voucher to the laundromat. Next time the LG tech came to our house. He said I was obviously using too much soap. He recommended tub clean cycle at least 4 times and using vinegar in two of those cycles. LG tech promised to return on Monday. Of course that didnt happen. LG customer service told us this is our fault and we have neglected taking care of our machine. Bottom line they will not honor the warranty. LG front load washer in my opinion are bad but LG customer service is horrible.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

LG is great brand. Love their unique features. Great company. I know the brand and I am familiar with the brand. It is always great whether it is a tv or a microwave. I love the brand so I thought it was a much better choice. I like how the refrigerator gives ice and it is great. Love the color and the spacing in the freezer. Love the white color on the inside. And it looks great on my wall. Love how it is built to last and hope it does. But I dont like how much space is taking and there should be more light. It could be much better color. It is not too heavy and love the electrical and it is okay. Could be way better.

I’m writing about my disgusting experience with LG in regards to my washer WM4370HKA. I’ve had issues that started only within months of the purchase of this brand new washer. And the first technician that showed up was in DEC of last year, replaced parts and several weeks later the issue occurred once again. Repeatedly my washer doesn’t complete cycles and gets stuck with soaked laundry. It doesn’t clean properly and the clothes never come out smelling fresh. December, January, February, March, April, May, June, July, August, I’ve had more than 3 technicians come to diagnose and attempts to fix the issue. They say they will be calling me back to replace parts but no one does. The issue is still ongoing and LG is denying me any service and has not agreed to my request for a replacement. I’m now ashamed to say that almost all my home appliances are LG because this type of service or lack of, shouldn’t happen. They don’t make you feel like a person, and they will do anything to deny you service. They don’t want to acknowledge that the machine is faulty. 1500 dollars and not even 6 months and it’s giving me hell.

We bought new LG 13 kg washer. Its damaging clothes to tear and so far 30 clothes damaged, we send pictures but idiots dont shows interest to solve problems completely. They send technician and says its perfect as it not live issue. Trying to charge 200$ to fix instead its in warranty. LG you cheap on your service, Samsung is better.

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

My LG French Door Refrigerator/Freezer after 4 years has stopped cooling. As a result we have lost everything in the refrigerator, which is in excess of $600 worth of groceries. There was a class action lawsuit filed in 2020 due to LGs faulty compressors which many people have been impacted by. This was a $2,400 refrigerator that didnt even make it to 5 years and many people share the same stories. I do not trust this company and will refrain from purchasing any appliances from the brand moving forward.

Contacted LGs customer service after major issues with the refrigerator one year and three weeks old. We were transferred to multiple customer service agents. Placed on hold at one point 2 1/2 hours. Funny thing is the message that plays when youre on hold how our time is so valuable to them. Each time you get a customer service representative you have to start from the beginning, Even though supposedly every phone call is documented.Of course, any reasonable person would escalate in their frustration with each one of these phone calls that were made. Not to mention the multiple times we were being transferred and hung up on and had to call back. Absolutely nothing is done until I had to raise my voice and demand to speak to someone that can get something done.When I finally got a corporate supervisor on the phone it took him less than 20 minutes to schedule an appointment and extend the warranty to have the refrigerator serviced. Any reasonable company that stand by their product would have done this from the beginning. I will never purchase another LG product and I will tell everyone I know to think twice before they make a purchase.

We bought an LG French door refrigerator 3 years ago and it has already broken. It is no longer covered under warranty. We called three appliance repair companies in our area and all of them said that they won’t service LG refrigerators. We called LG and they sent someone out who said it needs a new compressor which will cost $1600. Based on other reviews, this seems to be a common problem with LG fridges. After only 3 years, our choices are to pay $1600 to fix it or buy a new fridge.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

LRE3083ST - After a year and 4 days of limited use there is enamel flaking off inside the stove. There appears to be rust underneath this area and this is a manufacturers defect. The range is not usable as food is not safe to eat any food. Flakes are airborne during cooking this range. The safety issues with this range are of great concern and the lack of response and support from LG on their product, which obviously has a manufacturers defect, is alarming. LG says this is cosmetic and I would never buy another one of their products. This was a waste of $799 dollars.

Ice maker started making dirty ice. No filter on fridge, problem was ice maker corroded. Ordered a new one and one year later same thing has happened. LG will not replace for free or discounted price. Cant imagine we will have to buy a new ice maker every year!

I have had my LG front loading washer for about 2 years. It has ruined all of my white pants by staining them with gray marks. It leaves a simple line of gray up to 6 inches long various places all over my pants. In contacting the company I was told to do the tub cleaning more often. I have found that this grease collects right inside the door around the seal. I have cleaned it out regularly but alas my white pants came out ruined again. I felt that I had researched this product quite well before purchasing. I am very disappointed and feel stuck with a washer that ruins my clothes. I am not in a position to purchase another unit nor purchase more clothes. I would not recommend this brand ever.

At Thanksgiving our LG refrigerator and freezer stopped working. We bought it new a few years ago and loved its design and size. It was a lot of money for us but we splurged. We called the company we bought it from and they told us to call LG service direct. We could not get any response when calling LG so just decided to get a tech to look at it. Took him a week to get back to us because of the holidays. He told us the sealed freon system was broken and the compressor was toast and he could not do the repair. He charged us for the visit and left. He said it would cost a lot of money to fix - So we tried to contact another service company to fix it. The only one we could find to work on our fridge is a couple of hours away and we have to take the refrigerator to them. It is very heavy and taking it down a flight of stairs is pretty scary and we really dont want to transport it. We called LG again trying to get a service tech to come out to our home to fix it but cant get through to anyone. At this point we are probably going to buy another brand as we have been without a fridge for weeks. If LG wants our business please answer your phones!

We bought an LG dishwasher in December of 2018 and just 4 months later it totally crapped out. We called LG and they wanted to send a service repairman that was more than two hours away from us. He wanted $1000 upfront to come out as he didn’t want to fight with LG to get paid. We said no. Not for a $700 dishwasher. So we got a guy who is only 40 minutes from our house and is very reputable to come and look at it. When he pulled it out he discovered the control switch had caught fire and burned a hole in the bottom of my cupboard! It could’ve burnt my house down!At time of purchase we bought an extended warranty only to find out it’s not worth the paper it’s written on because we live too far away from the city we bought it. Also the control panel was completely fried. They wouldn’t consider paying us for the guy that came out because he’s not registered with them. Still fighting with them to see if we can get our money back as we don’t want something that is a fire hazard in our house. Do not purchase LG products! They are crap.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

This is the worst washer I have ever used!!! It takes me 3 - 5 hours to do a load of clothes! VERY RARELY will it wash without me having to reset the load up to 5 or 6 times per cycle! With my laundry room in the basement I am constantly up and down the steps resetting the wash. I have NEVER been able to complete my wash in one day since buying this poor excuse for a washer 1 1/2 years ago!!!! Its not even worth 1 star but it wouldnt let me submit without at least 1.

Beware! I thought my new LG oven was self-cleaning. After all it says Easy Clean on the selection on the top of the range. Easy Clean is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

I purchased a new LG TrueBalance washer. I hate it. Example: I just tried to do a short wash with two pairs of slacks, a mens shirt, and a tee-top. After 1 hour of having the washer stop due to off balance signal 5 times, repositioning contents each time, and restarting cycle and still not getting any further along -- I pulled the clothes out and am now trying to get the washer to finish cycle empty. This was not a unique experience. Unless I jam the washer full so that nothing can virtually move -- it takes me an entire day (at minimum 12 hours) to do 6 loads of clothes. I would never ever again purchase a washer without a center agitator, the ability to fill washer and leave for overnight soaking (which I cant now), and get rid of all of this computer bologna! UPDATE: The off balance signal just went off again with the washer empty! If you are shopping for a washer -- do not get blinded by all the new/many bells and whistles.

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

We purchased our washer 4 years ago. This was our first front loader so we went for the top of line (or so we thought). Clothes dont get thoroughly clean, get an awful smell even leaving the door open. The best part the bearings go bad. Sounds like a jet engine in my house. Will now be without a washing machine for several weeks while parts are ordered, then another appt to do the repair. Only to be told once its fixed it will probably only last another couple years. Will never buy LG or a front loader again. The machine is junk!

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

Bought this brand and paired with washing machine. They have a very poor design that has own default sensor for drying. Dryer lint trap is annoying as the bottom part traps the lints and get stuck instead of going to the mesh. The bottom of the screen is a closed system that traps the lint into the opening. It needs a constant cleaning when noticed the dryer is not drying very well. Mainly this is the most annoying problem and the sensor of dryness of its own. I would not recommend this product. There are better ones out there that does the job properly that might be same amount of money or less.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

Purchased an LG side by side refrigerator from Home Depot 3/2018 with a 5-yr protection plan. 7/2/2019 the ice dispenser wouldnt stop running after crushing ice. Couldnt get it to stop. Had to disconnect refrigerator while waiting for service. Called both LG & Home Depot to report the problem. LG claimed the repair service was scheduled for July 4th which I questioned because it is a Holiday. Called again next day 7/3 to be sure and was told it was scheduled for 7/4 between noon & 5:00pm waiting for ordered part. I asked about ordering a part if no one was out yet to see what the problem was. No one came. Repair company (very rude) said they werent scheduled until 7/11. Lost $600 in food plus cost of purchasing ice. LG will only reimburse $200. No resolution yet.

Updated on 03/11/2019: This is a follow up to my January 2019 post. I lowered my rating to one star since the dryer (DLEX5680) was repaired only to break again within 6 weeks. The dryer was serviced and our house dryer vent was cleaned as recommended before using the dryer. It worked wonderfully for 6 weeks and now have the same symptoms. There should be a recall on this dryer. Very frustrating.Original Review: I purchased the dryer in mid-2014. Worked well first 4 years... Broke with a common issue. The dryer stopped working without warning. It thinks its drying but the machine is not running or drum rotating. Evidently this is a common problem since the repair company knew the problem and the part to order without a visit. Its been 3 weeks so far dealing with the warranty company and now we have to wait for the part. I will follow up this review with the wait and repair time.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

My refrigerator is 4 months old. Recently we came home to a strong acetone smell in the house and noticed that appliance was not cooling. Called LG for warranty repair and they set up a service visit for 2 days later. I called the service company 3 times that day to confirm, left messages without hearing back. Missed one day of work. Called LG that same Friday and was told to a service company would come out the next Monday (3 more days with no fridge). They arrived Monday and determined that there was a Freon leak in one of the coils. They ordered parts. I then called LG and requested that they replace the 4-month old appliance and they refused. They said that the repair service would have to label the unit unrepairable. The parts then arrived on Wed. I called the service company and they came out in Thursday to complete the repair (3 days of missing work). After the repair in Friday, (9 days without fridge) the acetone smell continued for several hours. The freezer never really kicked in. I am now attempting to set up another service call. DO NOT BUY LG APPLIANCES!!!

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

LG LFX25978SW Refrigerator - Delivery day: The shelving was taped too tight. One of the shelves was bent. I placed it out in the sun to warm it up until we could just about bend it back so it was almost straight. The “glide and slide” got stuck unless you pulled or pushed it perfectly straight in or out or the refrigerator. The ice gets stuck together in the bin so we have to open the freezer door, open the icemaker door and bang on the ice container to loosen the ice. I spoke to LG but they did not offer a solution. The freezer bin did not sit in the freezer correctly and it sounded like a train going down the track when the freezer was pulled open or closed. When the replacement bin was ordered, the bin was on backorder and took almost one month to arrive.Eight months later, the ice dispenser switch in the freezer door gets stuck and you have to bang on it to get it to stop dispensing ice. The dispenser drip tray fits very tight and is difficult to remove. I am sure it will break soon when we remove it for cleaning. The left door mullion scratches against the right door and at times it gets stuck open so it hits the right side door when closing the door. This mullion issue was confirmed by LG. The local repair shop order replacement parts but of course, they are on backorder.The right side door tends not to close with a push if you have milk or soda in the door. I guess it’s a bit too heavy for the door to glide closed. I read about this in another review. Another item to note is the six month water filters are very expensive. I can buy a five year water filter for the price of one six month filter. I will go back to using the filter plug and switch to the external filter. I paid almost $2,000 for this refrigerator and I expected better quality than what I have seen to date. It will be tough for me to purchase any other items from LG. So right now, I sit and wait for my backordered parts to arrive.

We have an LG LRE30755ST that we purchased in May of 2007. It was manufactured in April of 2007. On April 6, 2012, while cooking dinner in the oven, a loud humming noise started and we noticed there was a fire inside the oven. I immediately grabbed the kids and ran, and my husband shut the oven down and grabbed the extinguisher. After it cooled down, it appears some sort of wiring between the warming drawer and the bottom of the oven caused the fire and it burned a hole through the bottom of the oven. I contacted LG about this, even though it was out of the 1 year warranty and the only thing they had to offer was to send out a technician to perform a diagnostic test for $89. I told her there was nothing to diagnose, there is a hole burned in the bottom of my oven, it needs to be replaced. The agent simply said, Im sorry for any inconvenience this may have caused you. We are furious as this is a very dangerous product and have seen several other reports of the exact same circumstances, yet the product has not been recalled, simply/conveniently discontinued. If we had been in another room, this could have been a major fire and done damage to our home. LG needs to be held accountable for their poor products.

I purchased a new LG Microwave Nov, 2018. It stopped heating during the coronavirus. I went to LG who said they might be able to help, but nobody ever called or emailed. They said unplug it and plug it back in thru Facebook. I called their recommended service provider and they said it would be cheaper to just get a new one. I waited a couple of weeks, and still havent heard so we had to go buy a brand new microwave. DO NOT BUY LG. All they had to do was fix it or refund me. This is absolutely the worst time to go without a microwave and have terrible service on top of it.

My LG refrigerator was 16 months old when the compressor went the evening before Thanksgiving, 2019. (This was a known common problem and the compressor was known by LG to be defective.) Even with that, 2 months for them to finally approve a refund. I can honestly tell you that LG has absolutely no concern whatsoever for the hardship or inconvenience that they actually cause and prolong for their paying customers. It was an absolute nightmare getting them to send a service company out in a timely manner. And while they knew that the compressor in this particular model was faulty, they would not under any conditions replace or refund for the refrigerator without having 2-3 separate repair companies attempt to fix the appliance. Four separate times I had to wait 1-2 weeks for a possible repair or replacement of the compressor which was never successful. I had to submit a request for refund twice. It was finally approved by LG on the 2nd attempt, but it still took another 3 weeks for them to process and send an approval to Costco for reimbursement. During this whole 2 month process, I spoke to LG supervisors approximately 9 or 10 separate times only to be told something different almost every single time. I was lied to, hung up on, promised multiple times that a manager would call me (but never once did anyone ever call), I was given mis-information or different mis-information all most every time I spoke with someone. They was very condescending, rude, dismissive, argumentative and could not have cared less that my family had to go without a refrigerator all through the holidays and even the start of the new year. They never once apologized or attempted to fast track anything about the process or help me get it resolved in a timely manner. I found the whole experience completely despicable. I even emailed the CEO and VP of customer service with no response or help whatsoever. By far, this is the worst service or warranty experience of my 61 years of life. Life is NOT Good with LG!!!! What a joke of a company. Save yourself by NOT buying LG products!!!!

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.Finally found an LG repairman farther away than 4 others who would not service it, and he charged me $750 labor (due to mileage of 70 miles) to come out and fix the compressor which was under warranty. He told me that this compressors are cheap foreign made units and do not expect them to last more than 7-10 years. He said the LG refrigerators are poorly made, but pretty on the outside. Dont buy an LG refrigerator due to this well known problem, and the fact that LG certified service is not available even though they are sold nearby. Go with Kenmore (Sears) and other USA serviced products who at least will service their products.

Our refrigerator freezer completely died on Saturday, April 25, 2020. I contacted LG on Monday, April 27 and reported the problem. They had me go through the Smart diagnosis function, as well as the reset function and neither worked. They confirmed that there was a full warranty on both parts and labor, however they did not have a certified technician in my area (even though we live close to the Phoenix metropolitan area) so they would be unable to provide one. They indicated we could try to find one ourselves. We did find one that would service our refrigerator and asked the customer service to provide an “LOA” ( Letter of Authorization) which they indicated they would issue. After finding out from the service people that they did not receive the LOA, we contacted LG again and they indicated that they sent it. When we asked them Email it again while we were waiting on the phone, they indicated that they did. Again the service company said they never received it. We asked LG to send us a copy of the order and they said they would not do so. We finally got them to set up a service call for Wednesday, May 6. We ask them for the name of the service company, and still have yet to receive a response. Since that means almost 10 days with no refrigerator, we are extremely frustrated with LG.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

I bought this top of the line washer and matching dryer because my wife has never had very much because we both work unskilled labor jobs. She was so happy I even bought the 400 dollar matching pedestals. They look beautiful to this day but they break a lot, cant go 6 months without a problem. Worst set I have ever owned. I wish I would have gone to Sears and got a basic top loader with proven track record. I know I could have bought 3 sets for the price of the LGs. Never again LG. Where is our great Consumer protection agency at? I could have bought her a nice car for the money I have spent keeping these two LGs running since 2006. When I wear my clothes they stink. I guess we need to go back to doing our clothes at the Laundromat.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

We recently purchased a LG fridge and have been happy with is so far. It is a top/bottom layout with the door in a door with the glass window. It is convenient to grab drinks and other often used items. It keeps everything very cool inside. We set it a few degrees lower to help keep the door items cool. The front items in the door average about 40 degrees while the inside is around 33-35. The Freezer section stays around 0 as desired so no issues there. We bought the extended warranty based on some reviews but are hoping to get a solid 10 years out of the fridge.

I had a high regard for LG prior to this experience. Indeed, we have many LG items in our home. Now, our refrigerator has failed with a known fault and is not yet being fixed. We had a service appointment today which they cancelled. Rescheduled for 3 weeks later. That will be a month with no refrigerator. We bought what we thought was a high end refrigerator and it has worked great for a short time, but then just quit cooling. LG has been less than exemplary on fixing it. This is a very bad move, company wise. I now have a totally negative impression of LG and any of their products. I will NEVER buy another LG product. I just dont trust them anymore. We have to wait a full month without a refrigerator to find out if our refrigerator will even be fixed. Last LG item of any kind I will ever buy.

I have put up with this, clean clothes that stink, for 2 or 3 years now! I am a fanatic about fresh smelling clothes, and clean clothes. When my older kids were in school, they received compliments about how clean and fresh their clothes smelled. Now I take the clothes out of the dryer and throw them in the re wash pile. Not only do they smell dirty, they smell musty! I am throwing money away on energy to rewash, which is senseless since the musty smell is still there! I use Tide laundry detergent, I use liquid Downy, and I use two scented Bounce sheets, sometimes with the Bounce bar in the dryer, as well, to no avail! The only time there is no smell is when I wash with bleach. Obviously I cant wash all my clothes in bleach. The drum doesnt smell. I dont leave them sitting in the washer, but they come out of the dryer, which is also Lg, a lovely matching set. The drum doesnt smell either. How can I explain this smell? My new Adidas jogging pants, for example, for some reason, the crotch has this musty smell, and now, guess what, my underwear now have the smell? How embarrassing is that?! I used to complain about my old, used top loader washer and dream of a front loader washer and a matching dryer. Now I just wish I had my old set back. My dream turned into a nightmare! Theres not much Im fussy about, but my laundry I am, and Im sorry, Im pissed!

My problem with this machine, is that Ive never seen a wash machine take so long to wash a load of clothes! If I use the Speedwash feature, which is supposed to be a 35-minute cycle, it will take nearly two hours to wash the clothes. Loads that I know should take longer, like extended soak cycles, stain removal cycles, extra rinse or extended spin cycles, extend the wash cycles into hours and hours. Im dissatisfied with this purchase and I have seen so many complaints that I know I wont get the matter resolved to my satisfaction. I remember when this company went under the brand of GoldStar. I didnt like the look of their appliances back then and they were known as cheap. They must have found a company to re-market and re-brand them, with great looking outside features, but the same crappy inside components.

I purchased an LG refrigerator (LSXS26326S-00) in 2015. This year January 11 it stopped cooling. I had a repair man come out to check it. We were told it was the compressor, which would run about $550 labor and $350 for the new compressor (also $145 diagnostic fee). The compressor was ordered and the repairs were done. It was repaired on a Thursday afternoon and stopped working by Friday evening. The repair man came out again and notified us the the BRAND NEW compressor was faulty. He told us this was common with LG parts and this was part of a class action lawsuit.At the time of this review, I am still without a refrigerator and just over $1000 in the negative for repairs that did not solve my problem!! I will never purchase another LG anything!! I am very upset that with this known problem LG as a company did nothing to notify consumers who purchased these faulty models of this problem that is beyond repair.So I did go online to see if the claims were true about a class action lawsuit and they were. The last day to file a claim was February 5, 2021. I was already past that date by the time I was notified there was such a thing. I wasted time and lots money on this situation and couldve just purchased a new refrigerator. I will tell everyone I know to never by LG appliances and go through this horrible experience!!LG this is for you...Consumers like myself work really hard to make sure they purchase quality products. You are doing them a disservice by not being open and honest about your products if they have problems. A company of your magnitude should make good with consumers who purchased these FAULTY models. Reimburse them or offer them a replacement model (equivalent or greater) with at least a 10 year warranty for all the pain and frustration that your product caused!!

The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

I bought a LG LFX31925ST 2 1/2 years ago from Nebraska Furniture Mart. The compressor went out in only 2 1/2 years. You would think when you pay $2400 for a fridge it would last a little bit longer. Last fridge I had lasted 35 years but then again it was not a LG. Got extended warranty but takes over a week and half to get repairman here. I like getting ice for coolers on a daily basis, updating kitchen and laundry room. But rest assured they will not be LG, worst junk I ever bought.

Avoid if possible. Bought a washer and dryer pair. It arrived fine and the washer seemed to have mounted great. When it came time for the dryer after the installation, the dryer started giving errors about the ducks being blocked. First checked the actual installed duck work, that didnt help; then removed the dryer from atop the washer and removed the exhaust altogether, this also did not remove the issue. Started contacting the LG support, after some back and forth; reset the machine a couple of times and this also caused no breakthrough. They scheduled a technician to come in 3 days from then.The day the service was supposed to be done, I took a day off work and had a 2 hr time slot. The time slot came and when with no technician. Ive contacted the support again about why he did not show up. They provided me with no concrete reason as to why, and no explanation why they didnt even contact me about it. More back and forth on how to solve this issue and as it turns out they cannot even rebook me for another time slot; since there are no open slots. So now, Im two weeks into not be able to use a dryer with no time that a technician can come in to fix it, and support who dont really care if this gets solved. All of this on a $2500 purchase of a brand new set. To summarize avoid buying LG.

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

I have a failed linear compressor on a $2500 LG refrigerator after only two years. Trying to schedule service or a claim through LGs website has not been helpful at all. The local repair tech said that they have seen multiple failures on LG compressors and that there are even one or two class action lawsuits against LG for the premature compressor failures. Hopefully, LG will step up and make right on the faulty compressors they manufactured. Until then, stay away from LG appliances. Warranties dont seem to mean much to them.

I bought a LG washer dryer set in 2007. The washer broke down, had to be repaired and the dryer. The washer never fully drained the tub. Then one lovely day... It burst the door open and flooded my house causing $7,000 worth the damage!!! The mechanism to stop the water failed and it dumped what I can describe is 15 bathtubs full of water in my house. It leaked into my basement and damaged wood floors. If you have one, get rid of it now! This also happened to a acquaintance I have as well. Currently in the process of replacing carpet, underlay, kitchen flooring and cutting into walls to repair the damage. This company and their products are evil! I bought a Maytag yesterday to replace the ignorant machine.

The refrigerator is great except for the ice dispenser. It freezes and will not come out. You then have to clean the ice tray out in order to get ice from the door.

My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.

Purchased this machine in 2010 for over $800. I was told it was fabulous. It was - for a few months. But then we noticed that our clothes were no longer smelling clean. In fact they come out smelling worse than when they went in dirty. There is just nothing that can prepare you for getting out of the shower, grabbing a clean towel and experiencing a smell so sour and disgusting, that you feel as though you need to shower again.They told us that we need to maintain our machine every month. What??? Is this a joke? The energy efficient uses less water machine they bragged about - we are now being told we should run 1 to 3 cleaning cycles, with special, expensive chemicals, EVERY month. EVERY MONTH for the life of the machine. I must do this in order to have clean laundry. Am I the only person who finds this absolutely insane??? I now have to take more effort and money every month to maintain my machine, then it actually took to do my laundry with my old machine.If doing my laundry with an LG washer is going to take this much effort... I might as well drag my laundry down to the creek and scrub it on some rocks. That would actually be quicker and more cost effective and, work better!!! I have called customer service (a bunch of foreign speaking people) numerous times. This last time was the last straw. They do not care for your opinion. They speak to you as though you are the problem. When I explained to the guy that the entire area around my bleach cup has completely rusted - guess what - thats right - it is my fault, and no one else on the planet has had this problem. I called knowing that my warranty is long gone but I told him I just wanted to give them feedback from a consumer about how I felt about their product. But, as you already know he doesnt care. He kept telling me to wash out my machine, and that I dont understand how to maintain my machine. I guess judging from the 100s of 1- star reviews, and similar complaints no one else on Earth knows how to do that either.So here is the bottom line. I own a business cleaning resort units. I have dealt with every machine known to man. I have only ever seen one other machine as junkie as this. I will NEVER buy another LG washer. I will go back to old school, agitator... where my clothes are actually coming out clean, and I never, ever, ever had to wash my machine to keep my laundry coming out the way it is suppose to. PS - you will want to avoid the Whirlpool/Maytag (both the same company now) top loaders as well. They are just as big of a nightmare!!

LG Washer/Dryer unit. Noticed water on floor, thought it was the washer. Repairman identified water coming from dryer. He was not able to fix the problem. Might add, weve passed the one yr. warranty and didnt purchase an extended warranty thinking back over 50 yrs of never having to call a W/D repair person. After some personal research discovered the water drain was not connected to the proper reservoir. Never saw a drop of water in the prescribed reservoir which means it was never properly installed at the factory or whatever reason LG can figure who to blame. Theyve given me some repair phone #s. None service our area. Discovered that they have a very narrow presence for repair people. This is a BUYER BEWARE of LG. No service, poor and rude customer service and a phone number with a broken answering string. In the meantime, LG has a duty and a responsibility to mitigate all damages and the Consumer Affairs Division of the State of California needs to look into a company that sells their products without providing a reasonable method of getting repair service. Their star deserves a huge Zero. I bought both items at Home Depot and they could not give me a repair person for LG. Right now were stuck with having an expensive dryer that doesnt work. Carting a basket of wet laundry to dry outside is a huge inconvenience for an 80 yr. old.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

Our refrigerator died right before the warranty expired ($3000 unit!). We have been 3 weeks without a fridge, lost hundreds of dollars worth of food, and are CONSTANTLY having to call customer service to get something done. The local repair service they sent out could not fix, yet I received an email from LG stating that it was fixed, and to take a survey. We speak with someone daily, and now just want them to get this POS out of our house and refund our money. So, even though they have ALL my info from registering the product.... I had to send them receipt copies. And THEN I get a return email stating, Unfortunately, I am away from my email right now, but I will reply as quickly as I can. This was less than 5 minutes after we spoke with her. After reading reviews, I wish I never bought this fridge. It looks like we will have to contact the BBB, and perhaps a lawyer. Will also be contacting Home Depot (where we bought it). DO NOT BUY LG PRODUCTS! Unless you like getting the runaround.

This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but thats the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just cant go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you its hot here in Texas so we have been living out of ice chest now for 3 weeks.They finally come out for repairs after 3 weeks and the compressor is out and the blower. Parts need to be ordered. More weeks of waiting and purchasing ice. They finally came out last week and installed the compressor and the blower. It took 4 hours!! Repairman left after being frustrated that it took so long for him to repair! We were told it would take up to 36 hours to be back to normal and temperature. 3 days passed and our refrigerator never made ice and was still warm!! We called back the repair company and we were told they closed out the claim and we were back in the line again for repairs!!This is horrible, horrible customer service! My family and I have been without a fridge for a month and still dont know now when it will be looked at again. We are starting from scratch. This is a 3000.00 refrigerator! Who in management is reading the customer complaints and who can help us?? We need a new refrigerator!! Everyone has been rude even Home Depot where it was purchased!Over a month without food and groceries and nowhere to put them. We lost over 450.00 of food if not more in our fridge and so many bags of ice. This is unacceptable and I plan to go as high as I can until someone calls to help us with this refrigerator issue. It is still under warranty!! This lovely on the outside not working on the inside fridge is horrible!I am adding these notes to Twitter, Facebook and all social media I can until someone helps us or at least contacts us. This has been a horrible experience!! If you are reading or concerned LG, please contact me. We have been told now it will be a while before someone will be out. Almost 2 months without a refrigerator! Frustrated, angry and disgusted with anything LG.

LG was nice enough to replace the exterior of our appliances upon the finish was chipping off. But 10 mins after the repair person for the refrigerator left, the unit report an error code and the Ice & Water dispenser stopped working. I immediately called LG and they stated someone will call me within 24-48 hrs to schedule repair, this was on Friday afternoon. I called LG on Tuesday, stating I have not gotten a call back - they stated it hasnt been the full 24-48 hrs yet. So, I called again on Wednesday and they were surprised I didnt get a call and told me I show call someone else, at which point I asked to speak to supervisor and they transferred me to the Executive Customer Service... Spoke with that person and they basically stated its 3-5 business days to receive a call... I stated, But that not what I was told and this is because your person broke my refrigerator... shouldnt you expedite it since you caused the problem. Essential I got nowhere with this person. I sent an email that day Wed. 12/11/2019 to Head of Support and CEO... never heard a response from my email - so LG basically doesnt care.

This dishwasher cost me about $900.00 in late 2008. The motor went out at one year. Fortunately, it was replaced under warranty. Christmas 2012, just 4 years after purchase, the motor went out again. I run it once or maybe twice a week. LG says they stand behind their product, but they refuse to reimburse me for any of the parts or labor to replace the motor for the second time in 4 years. I cant spend that kind of money on another dishwasher and I planned on having this one for a long time. As soon as I can afford to, I will replace it and I will not buy LG again.

Purchased a Sears Kenmore Elite refrigerator. Did not know that it was manufactured by Lousy Garbage. After numerous failures of the original during the warranty period, and much fighting with Sears, they agreed to replace. Now the replacement unit is problematic. The freezer got warm and can’t keep adequately cool. Reading all the reviews of Lousy Garbage just reinforces the claim that LG stands for Lousy Garbage. If the brand is Lousy Garbage, don’t walk away. You’d better run. Special thanks to Eddie Lampert for destroying Sears with product providers such as Lousy Garbage. A match made in purgatory.

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

We purchased the LG Model # LDF7774WW just a few months ago and from the very first wash we noticed that it would not clean the dishes properly, even though I am in the habit of rinsing off the dishes under running water with a dish scrub brush before putting them in the dishwasher. Also, there is a setting for heated water on the panel. It clearly shows the temperature of 160 degrees. However, after suspecting this claim, I tested the water mid-wash with two distinctly different thermometers, one electronic, the other mechanical. Both thermometers showed readings of between 110 degrees and 109.4 degrees. This washer is simply designed to be inferior. Our past GE dishwasher would superheat the water to the point where you could get a mild burn if you were not careful removing metal items from the washer at the end of the cycle. With LG, the dishes feel a little warmer than room temp at the end of the cycle. Avoid this brand and especially this model. It is garbage.

LG claims that their appliances are built to last, but that is definitely not true for this gas stove. After only a few years of gentle use, it is falling apart. All the knobs are cracked, loose and need to be replaced, the centre grill cracked and broke, the LED display is starting to act up, the convection oven fan is pretty much useless. Gas valves are also really touchy and can be accidentally activated by accidentally bumping them. Parts are super expensive! LG wants almost $80 per knob to replace (there are five of them) and $240 for the grill assembly -- $640 + tax just for these parts! There are no electronics or moving components to knobs and grills -- they should last forever -- but they dont. Lots of complaints on the internet about LG stove knobs. Replacement knobs look like the same junk as the originals. No improvements. I called LG customer service to ask what they mean by built to last, but nobody could really say. My family and I are really disappointed that LG makes false claims about reliability and then charges outrageous prices for parts. Appliances should be repairable - at affordable prices - not disposable. We will be getting rid of this unreliable piece of junk and buying a stove from a reputable company. Please consider other manufacturers that are committed to reliability, service and environmental responsibility. LG does not deserve our business.

Updated on 03/25/2021: After my review LG replied, that I can call LG and they gave me an authorization number. They said that LG will contact me within 7-10 business days or I can call them. I called them today, since nobody contacted me. I was told that my claim was rejected because there was not enough documentation from the technician and the technician did not state that the dishwasher is not reparable! I said that he did not say that. I was standing next to him when he called LG and was told that there was a recall on the dishwasher and he received TCC number which I also wrote down. (And I was told later by LG that they cannot find that number in their system) This is a technician from LG. This is not mine technician. I do not really know or care what paperwork they need to exchange. I am trying to have working dishwasher for 6 months now! I do not know why LG is not standing behind their product and cannot resolve this problem in 6 month. I have ordered this in June 2020. I do not care if the dishwasher is repaired, replaced, but I just need to have functional dishwasher.Original Review: In June 2020 I have ordered LG dishwasher from Home Depot for one of rental units I manage. Because of shortage of appliances it came 2 months later. This is one of many dishwashers I bought, but all others were Samsung. When tenant moved in this unit, they called me that there is a rubbery smell and smoke coming from the dishwasher after about 30 min of washing. I called LG, LG said the tenant has to call because they will take them through different steps. Tenant was told that they have to keep running it that it is normal that the dishwasher is new. But smell did not go away. Technician came in, but said that he cannot stay for the whole cycle and they should keep running it. Then I called LG and was told that they will call another technician and got another appointment. (4 months has passed already.) My tenant moved out because they could not use the dishwasher. Another technician came and spent a lot of time examining the dishwasher then he called LG and found out there was a recall on this dishwasher and gave me TCC number which LG gave him. I was told I will just call LG and give them the number and they will exchange the dishwasher. I called LG that I am calling because there was a recall on the dishwasher and gave them the TCC number. LG told me that they do not have the number in their system and they will call the repair company (which LG sent) and they will call me back. Nobody called me nor they called the repair company! I tried the next day and was told that the recall department will call me back... Again nobody called me. It has been 5 months since I have reported problem for the first time. Nobody can still wash dishes and my apartment is vacant since I cannot place new tenant in till I have dishwasher. LG is a nightmare to deal with. I do not understand how they can stay in business. I will never buy any LG product because of the customer service they provide. There is nobody who takes ownership and resolves an issue. My tenant was so upset they wrote to VP of LG. Tenant is in the process of building a home and they make sure none of their new appliances are LG.

Bought this LG fridge model LMXS30776 in December 2015. After 2 and 1/2 years it has stopped working. We have little children who need their milk, juice, etc. to be refrigerated. I feel like we were being robbed. Their compressors can’t be fixed. Just a waste of time and money. My brand new fridge will go into the landfill. Thanks LG. Stop selling expensive junk to our consumers.

I purchased an LG refrigerator with a pull-out freezer in 2016. I have purchased a lot of LG products and been fairly satisfied until now. At the beginning of the Global Pandemic the compressor on the fridge broke. I waited several weeks for someone to repair it. I had just done a fairly extensive grocery shop because we were headed into lockdown. I lost a lot of food and it was impossible to even purchase a small bar fridge or freezer - everything was out of stock. LGs customer service was horrible. They call you back in 3-5 business days with an appointment for a technician to come fix it. And you are waiting another week or more for that appointment - all with no fridge! I think I was 3 weeks without a working fridge. The fridge did get fixed but the technician didn’t protect my hardwood floors so I have about a dozen floorboards that got damaged and it took about a year to get that resolved. Well here we are Friday, Dec 17, 2021, and the compressor is shot again! I speak to their customer service and someone will call me back in 3-5 business days to book me a technician to fix it. Unreal. This will be the 3 rd compressor in a fridge not even 10 years old. I do not recommend LG. This LG fridge is complete garbage. In an age where we need to be mindful of adding more crap to our landfills, I think LG (and any other company that produces garbage products) should be held accountable ie a fine, for producing such crappy products. I did some research when the first compressor died and there are lots of people in my shoes. Buyer beware. And their customer service is worse! I will never ever buy LG again.

We bought a French Door Model with bottom refrigerator. Its dead after 2 years. Customer service awful. And there is class action lawsuit in progress as this is so common. Piece of junk. Do not buy, read reviews!

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

After spending almost $2000.00 for this unit it developed a sealed system leak. The refrigerator is 3 years old. The service man said we could spend $300 to $500 to have it recharged but it might only last 2 weeks because the leak is in the sealed system. LG would not help pay for the repair service since it was a sealed system leak. Beware, LG only covers parts not poor workmanship.

When we remodeled our house, we redid our kitchen, and my wife picked out the refrigerator. We also got everything matching. So, that was why we went with them. LG is a well-known brand, and the unit we got was on sale and it was about the size we needed. Also, it is quieter than what we had. We have had our refrigerator for two years now and it was good, but the compressor went out on it. So, we had to have warranty work done on it. It works good now. The serviceman who came was good, too.

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

Water Level - Poor. White clothes - Never had such dingy clothes. Time to complete loads - 1-2 1/2 hours. Loud Vibrations - plus off balance with most loads. Bleach Dispenser rusts. Wear and tear on clothes. Would love to be compensated so I can replace this awful machine.

Im LG customer since an year. I bought LG refrigerator from nearby store. Due to electricity fluctuations problem occurred but what kind of issue is this? I dont know. It has been 10 days since Ive complained but no action taken still. Very very worst service by LG.

2020 purchased a large LG french door fridge. We have a house water filter that also feeds the refrigerator ice maker and water dispenser. Lg does not provide nor offer for sale a plug to replace the water filter in the fridge. I am forced to replace the filter on a regular basis as no water filter should be used for eternity, unsafe. Lg when informed of the problem took many months to respond that they do not offer a plug. Other makes do offer plugs. LG is holding a gun to our heads to force us to buy their filters. I would never buy an LG product again.

We purchased the top of the line LG refrigerator in 2015. It broke down with a HUGE $1250 compressor issue in June of 2020. There is a lawsuit on them for SHOTTY compressors. Our refrigerators model was in the lawsuit. LG **ed us for 6 months, telling us they would send out a technician to fix it. THEY NEVER DID. And then had the audacity to tell us they’d only give $800 in a depreciated value. THAT DOESNT FIX SAID REFRIGERATOR OR GET US A SAME MODEL DIFFERENT ONE. Even a 2015 would STILL be $1600. This company jips its clients and LIES to their faces in order to avoid this lawsuit. They are a terrible company and don’t deserve to exist. We will NEVER buy another LG product. PERIOD.

This refrigerator is the worst piece of crap I have ever purchased. Dont get sucked into purchasing one of these. It breaks down constantly and all my food is ruined. I have so many repair bills, I could have purchased a new refrigerator by now.

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call. Three days ago we got a customer service rep in Ohio and not Bangladesh. She said she understood and would expedite the situation and someone would call us. Never happened. I called again and got Bangladesh again and after painful explanation she said the part was out of the 90 day warranty by 5 days so we would have to pay for the replacement. I explained that I would never pay for anything from LG again. Instead I will post pictures of the problem all over the internet to make people aware of doing business with LG.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.