I have purchased a LG Microwave Oven model MS4266OBS from Good Guys in 2018. The following statement is printed on the glass door of the MW oven: Smart Inverter Magnetron 10-year Warranty - Please see the picture attached. It doesnt say either Part only warranty or Limited Warranty. My LG MW oven does not heat after 4 years. LG Customer support asked me to perform a quick test and they determined that the Magnetron is faulty and need to replace. They also told me that they do provide the part free of charge but I have to pay for the labour. When I mentioned what is printed on the glass door of the MW oven, they said I need to refer to the operations a manual that comes with the MW oven to get full details of the 10-year warranty and its my faulty as I have not read the operations manual before making the purchase.As per the advice received from the LG Australia Customer Services, LG EXPECTS ALL CUSTOMERS TO READ THE OPERATIONS MANUAL OF ANY LG APPLIANCE prior to buying them as what is written in the operations manual could be a clear contradiction of what is printed on the appliance. This is misleading the customers who trust whats written on the appliance to be accurate as per how it is written on the appliance. BE CAREFUL with this dodgy company, their dodgy products and customer service! It is not possible for anyone to read the operations manual of a product at a shop before you purchase it. I am not sure how these companies were allowed to operate in this kind of dodgy manner.

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

Since purchasing this refrigerator just a few years ago and thinking it would be great only a few months afterwards came the first compressor failure. Having to call customer service somewhere Across the Universe and get in touch with anyone who is willing to come out and fix it was a chore. Apparently most repair places do not want to work with LG because of these issues and their difficulty in compliance. And when they came out and checked it then the compressor took weeks to get there. Each time. This happened at least three more times and I think four because one time they claimed it was something else but three times it has been a compressor failure. So much so that the technician who came recently to the house actually had a compressor on his truck because he said nine times out of 10 the refrigerator has a compressor failure again and again so they are carrying them on their trucks. We have gone weeks and weeks without a refrigerator. I have never in my life had a refrigerator with such poor service. In fact never had to deal with anything with any of my refrigerators until this expensive supposedly excellent refrigerator. I promise I will never again purchase another one of these and I am insisting my husband get in touch with the manufacturers to replace this refrigerator as it has now failed on all counts and MEETS CRITERIA FOR THE LEMON LAW and it is a TOTAL LEMON.***It is impossible to deal with something that is going to ruin your food over and over again and leave you without any recourse until someone gets there again to fix it and you never know when its going to happen. BUT you do know its going to happen and it will happen and probably sooner than later. Debra Asheville NC

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

The handle broke on the built-in microwave making it virtually unusable. Came with the house, only 5 years old and cant get a replacement handle. I would never buy any LG appliance because they are **. Very unhappy. The fridge we have has had a problem as well.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

The GE refrigerator I have in my apartment is very small. Cant buy a lot of cool foods in it. Have to plan over the month to buy cold food to make the meals throw out.

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

Effort free washing experience, super quiet and cleans clothes very well. Very friendly and easy to use. A setting for every type of clothes. Makes it easy go full auto or select different settings like water temp or second wash for heavy soiled items. Very happy with my super sized front loader washing machine.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

After much research and review we purchased the 6.3 cu. ft. Capacity Electric Single Oven Range with True Convection and EasyClean. He ordered it on December 29, 2014 and it was delivered in February 2015. Apparently it was not constructed until January of 2015. So I was excited for a brand new stove. I am an avid baker and love to cook. So having this stove was exciting!Fast forward to October 19, 2016. Woke up early and went to heat water for tea. My LED screen had a time on it that was incorrect, so I tried to update the clock. Nothing worked. I freaked out and checked all the circuit breakers etc. Nothing then the screen went black. Fast forward to today, when they could finally come out to look at it. I need a new panel...Shocker. Its not even two years old. Good thing is that I purchased an extended warranty. But I have been without a stove for 7 days and it will be an additional 10 days until the part comes in. My guess is that this is a common problem. This is my first and LAST LG purchase. NEVER AGAIN!!!

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

Purchased this expensive machine (1400 AUD) in July 2012 and started breaking down in 2016 with 200 AUD spent on repairs in the last 6 months. The computer control unit has now died with an estimated repair and replacement cost l of 1000 AUD (500 for the part and 500 to do the replacement including call out). So have effectively had 4.5 years out of this machine. While the motor has a 10-year warranty the computer control does not so this equates to 311 AUD/year. The washing machine I had before this one lasted 8 years with much lower repair costs. My conclusion is that LG front loader not sufficiently reliable as it did even 5 years without needing repairs, which is what I expect out of a washing machine. Will give Samsung a try this time - LG is now on my banned list for repeat customer business - suggest you consider this if thinking of buying LG.

My refrigerator has been a nightmare since the day I bought it. A month into the purchase the freezer drawer would not pull out. No big deal. The repairman came and fixed it. Recently, however, was the worst when I walked downstairs on Christmas night and heard dripping water and found it coming from the ceiling of the bedroom-right underneath the fridge. At midnight my grandchildren and I we were unloading food into our cheap garage fridge which we paid about $300 for and has never given us an ounce of trouble! This occurrence was another water line that goes to the ice dispenser. My LG is 5 years old and this is the second time this has happened. It has ruined my wood floors for the second time. I have to replace baseboard for the second time. I have to replace sheetrock for the second time. But this time I have to replace my beautiful cabinetry in my kitchen and that is almost impossible to match and will be a major expense.The first time the repairman came he told me LG uses cheap tubing that cracks over time (less than two years). He replaced one tube, but evidently not the other, hence the second major leak. The tubing cost around $12 to replace, less the house call for the repairman. Now can anyone tell me why LG cant put a piece of decent tubing on the back of the refrigerator in the first place. It would save so many people so much grief, so much money and so much time. Come on LG, cant you put out an appliance that would make people happy rather than cost them a fortune in house repair? For an extra $12? Really? You cant spare a $12 profit to make a decent appliance? Remember, Life is Good, until your LG refrigerator leaks through your wood floors and sheetrock - twice.

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

Just before my top loading “smart drum” washer was off warranty it kept saying UE (uneven) and refused to spin...even after setting it on spin only. It would constantly set more time and refill with water and not fully spin. We are on a well and water use was a concern! I called LG and they contacted the authorized serviceman who came out a couple of days later. He replaced the motherboard and said all was good. That lasted less than 2 weeks before it was doing the same thing again. Called the repairman myself this time and he spoke to LG. Turns out my washer was a lemon and I actually got a new one on warranty. That was great UNTIL the new one started doing it too at about the same age as the original one started it. The new washer didn’t come with any warranty either so I’m stuck with it.LG top loading washers are a total piece of crap and it frustrates me to no end, wastes our well water and power, and I spend all day sometimes just trying to get 1 load of wash done! Too many times have I had to put dripping clothes into the dryer because I can’t get the washer to spin them out! If I had the money I would buy a new washer...but not an LG!

I purchased the range in August 2013. In October 2014 after the 1 year warranty was over, it stopped working. I have a home warranty which covers appliances so I called them and a technician came out. The mother board needed replacing and was ordered by the technician. After 2 weeks it was replaced. 1 monthafter replacing it stopped again and this time I called the technician because it was 30 days after installation.He tells me I need an electrician because the switch in my electrical box needs to be replaced, its loose. The electrician comes and checks and says it does not need replacing because he now has the stove working after. Now this week I have another issue. Left the oven light on overnight and nothing is working except the clock. Waiting for a technician. In all fairness to LG, I own two other LG appliances, a refrigerator and dishwasher and Im praying they are better quality than the stove. I am very disappointed and will not purchase another LG product. Wish I had read these reviews before purchasing.

I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

DLE1501W - I am getting use to this new dryer but I do have one complaint. It will twist up sheets into a ball. I have to catch it and remove sheets and unwind so they will dry. I have tried a small load as well as a big load and the same thing happens all the time. Otherwise, Im getting use to this new stuff. It doesnt seem to dry as quickly as my old dryer, maybe thats the new HE.

LG countertop microwave oven completely quit working after 3 weeks. Customer Service said I could get a refund but its now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with. Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I had to file complaints with the Better Business Bureau, the FTC, and the New Mexico State Atty General. The next step will be to sue them in small claims court. This has been a huge waste of time and frustration. I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.

We own a french door LG with Ice in the door. The box worked flawlessly for the first two years. Since then it has been nothing but a long effort to get the ice maker to work. There have been no less than 10 service calls trying to fix the ice maker. They replaced PC boards, ice makers, ice dispensers etc etc. The final fix was a motherboard, ice controller board and a new door. This repair lasted about 3 weeks and then the box quit making cold and we lost all the food. The service company that provided the repairs was competent enough, but the box is just a piece of junk. We had a terrible time just getting repair service for the last failure. According to our service contract we should have been given a new box after the third repair. I have called them time and again and cannot get them to move on replacing the box. I cannot tell you how utterly frustrating it has been to get this box repaired. We were given a loaner box from Home depot after the LG quit entirely. The box is not working and we still have the loaner from Home Depot. Hurrah, for Home Depot. My only words for anyone who buys an LG is you better have another fridge and you better buy a good service contract.. Forget about an ice maker, they just dont work.

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

We purchased a top load LG Wave Force about 5 years ago. For the past few years, I have noticed brown flakes on my clothes, especially white ones that I need to hang dry. The multiple times I have called LG to complain about the brown flakes on my clothes, they said no one has complained about such flakes. I had a repair guy come out and he took the metal piece out from the inside of the washer. The underside was so disgusting with nasty brown slime. He said there is no way to get the drum out without dismantling the entire washing machine, which he did not recommend. I scrubbed the metal piece he removed and took a soft brush to the underside of the barrel through the inside of the washer. I was never able to get all of the gunk out but it did get better. Now it is back to how it was before with nasty gunk again. I clean the washer every week with Lemi-Shine. I have tried everything. I hate this washer. It has ruined so many of my clothes with brown gunk stains. And the fact that LG says no one has ever complained about this issue is a lie. Two of my best friends have the same issue. I hate hate hate this washer and LG for not keeping track of the people reporting the EXACT same issue I am having. Do NOT buy this washer or the Kenmore version of it.

I purchased a LG French door refrigerator at the end of 2016. The refrigerator was very noisy and the engine run nonstop. I assumed that it was because I went from a basic refrigerator to this super fancy fridge. Big mistake. The refrigerator started leaking. I called LG and they had an excuse after excuse. I called Home Depot where I purchased the fridge and they referred me back to LG. The fridge comes with a 10 year guarantee on the compressor. The compressor went out on May 2017 and I called LG again and again. They put me on hold for hours at a time. They promised to send someone to fix it. Here I am over 4 months later and no answer. I had to buy a new fridge. I paid almost $2000 for a piece of junk. Please do your research if you are thinking about buying LG products. The quality of the products stink. I hope to join a class action suit and get my money back one day. Thank you.

We bought a new LG side-by-side refrigerator less than 4 years ago. The unit has stopped cooling and the LG warranty repair is going to cost me at least $325. I will never buy another LG product or recommend one.

I bought an LG side-by-side refrigerator in Aug. 2009. It has been a problem since it was delivered. The first one was replaced and a new model was brought out. This one has been a nightmare since. The ice maker freezes up and does not work; you only get shaved ice. It has leaked to the point that it has bubbled the paint and rusted around the bottom of the exterior part of the ice maker. I have contacted the extended warranty company Assurance, which I purchased. They have been out for four different occasions and replaced the ice maker. They said there was nothing they could do about the rusted and peeled paint.I contacted LG and they said it was something I intentionally did to the refrigerator otherwise, it would not have done it. I was told by NFM that the extended warranty would cover all defects. Under the LEMON law, after 3 times and it would be replaced. Aug 23, 2011, I contacted Assurance and the representative gave a claim number and said it would be replaced; transferred me to an underwriter and he informed me in no circumstances did I have an extended warranty that had a Lemon Law Clause in it. It would have had to be added separately. I told him I never heard of that. He explained that he would not exchange this product for that reason and I would have to contact Nebraska Furniture Mart, which I did and still waiting to hear from them. LG makes the worse products and hopefully, the government will step in and take away their right to sell this crap in the USA. I have also told them the freezer has problems also; freezes up too much or not enough, and the refrigerator part stays cold or freezes everything.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

Bought this $900.00 nightmare from Home Depot, clothes smell horrible, washer has dirt all around top of tub, soap dispenser does not work!! Gave up my old Maytag for this South Korean made piece of junk!! Never again!! Home Depot will not stand behind the products they carry either!! Will never, ever buy another LG product!!

Our current problem is that the freezer stopped cooling and now the refrigerator isn’t able to keep a normal temperature. Of course, this happened shortly after we took an expensive Covid-style trip to the grocery store, so we are slowly losing hundreds of dollars in food. We suspect it’s the compressor. We’ve struggled with this fridge since we bought it. For the first year, we had issues with it making unusually loud noises. After hours and hours of service visits and calls, they replaced the compressor. Now it seems like the “new” compressor is failing after about 18 months. The size and physical design of the fridge is great, but not worth the headaches.

It was virtually impossible to get a repair service for LG refrigerator warranty work. It seemed to me that LG was making it difficult just so I would give up and not request the service. I could fill pages of text with all the frustration this service caused me. Two stars because of my determination I finally was able to get a warranty service to repair the LG refrigerator.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

I have always bought LG products because they seem to last a lifetime and they look great in my kitchen. My washer and dryer are both LG and they play a little tune when my laundry is finished. I have gotten great compliments from friends and family alike on my washer and dryer. I plan to purchase a LG side by side to replace my current one as it is over 22 years old and should start giving me problems soon. But, I have not had any problems during this 22 years of service. I look forward to getting my new one.

My 6-month old microwave, under warranty, stopped working. Attempts to get a locally authorized repair company were unsuccessful. One company didnt come into Maryland, another wouldnt have a technician for two months and the third one only did TVs. Numerous requests for assistance and difficulty understanding people with accents, finally led me to the supervisor who said he would authorize payment of the repair. He did but it took too long for help with people who simply were unable to help. I will never buy another LG product again because of the poor customer service.

Update on 12/07/2019: I wrote on here about a LG REFRIGERATOR that failed in 4 years. LG responded and asked me to send private message and they would help. I was pretty impressed but no one has contacted me in 5 days. Meanwhile I am without a fridge. I guess to them not a big deal but I would think the average reviewer would understand the impact and urgency of being without. I also have not got contacted about someone coming out to repair. Appt canceled and after 5 days no idea on status. LG, UNEXPECTEDLY LOSING A FRIDGE IS A HUGE PROBLEM FOR A FAMILY. If you want follow on business, act with some sense of urgency to support your products. Week 1 without a refrigerator.Original Review: I bought an LG refrigerator 4 years ago and experienced a failure day after Thanksgiving. Got stuck on hold for over 30 minutes first day but got a hold of LG pretty quickly on Monday morning. They have a known compressor issue. They did offer to have someone come out. Would replace compressor if that is issue but there are no service folks near me even though I live in Bloomington INDIANA with a population of about 50000 to 80000 [when students are here). Best Buy sold me the fridge and they could care less. Lesson learned. So I will have to wait another 3-5 business days to even talk about an appointment. Meanwhile no fridge. So I will call it a loss. No more appliances from Best buy and no more LG products. But an expensive, inconvenient lesson unfortunately. It might have gotten resolved faster if I lived in a metropolitan area. I expect much more than 4 years from a refrigerator and I would not expect to need to pay $300 for an extended warranty. I paid $1399 on a Black Friday deal. The fridge was not loud, worked ok until it failed, ice maker wasnt great and ice got stuck in chute often.

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – You must have left your refrigerator open- to – Maybe YOU spilled something down into the ducts causing the compressor to die – to – The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon! STILL, they don’t return calls and just continue to send technicians every 7 days.They have ordered at least 5 parts and still – the fridge does not get below 46 degrees!!! The freezer frosts, the ice maker drips and I am fed up. I keep calling and making complaints – I think they are due for another class action lawsuit! LG means Losing Game! DO NOT BUY THEIR REFRIGERATORS. ONE TECHNICIAN TOLD ME HE HAS NEVER SEEN THEM REPLACE A FRIDGE IN HIS CAREER! A refund is a unicorn. LG, I’ll keep calling for my $3500 hunk of metal. I’ve had to buy backup deep freezers and form refrigerators to keep milk in the house! LG – stick to washers and terrible cell phones. I was last told that they cannot replace until I’ve had 4 repairs. I have now had 5! No calls back. I PURSUE ALL CALLS AND REPAIRS.

Nice and big refrigerator broke 13 months after owning, compressor was bad. Spent over $2,000, took out an extended warranty another $250, a year later another compressor. What is wrong with this picture, this is America, why cant we get satisfaction from a company selling faulty merchandise. Dont BUY LG, it is crap, I heard there was a class action suit, I called the attorneys office handling this and they said it was dismissed and had no further information. Come on, really, this is a real issue and people deserve to be compensated for being taken advantage of.

This washer is horrible, I hate it. Just like everyone states, I cant run a load of laundry without it constantly adding more water because its uneven. Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

Have owned three LG refrigerators, all ended up throwing away after multiple repairs. All came in new, but either began leaking (first two) or not cooling (compressor) right after warranty expired. It cost a lot of money and time to deal with the headache. No more LG!

Love my washer and dryer set. They are the extra large load with steam in washer and dryer. I’ve never used the steam setting in the washer but like it a lot in the dryer. It’s good to touch up wrinkles. The set is also very attractive.

Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but its a little small.

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

Purchased an LG gas range on 06/28/2014 from HH Gregg. The 5 top burners work fine. The oven does not work properly. Set the temperature for 350 degrees, wait for over an hour for it to warm up to the correct temperature. And it will not exceed 320 temperature. Waited an additional hour to warm, gave up on dinner. Called LG technician on phone today, response was to put something to bake in the oven as it is warming up, and this would speed up and solve the heating problem. Again after one hour, oven reached a temperature of 295 only. Gave up again!

Ordered an LG fridge in December because its the only one that will fit in the space I have. Suppose to be delivered on Jan 19, 2019... The night before I got a call saying it wont be delivered because they dont have it. After many calls and the runaround I found out it was a system error and I will get my new fridge in a week. Still no fridge and still getting the runaround from customer service saying I shouldnt be calling them, Home Depot should... This is the worst company to deal with and I would love to return this fridge before it ever gets here. If it ever does! I am running a family of four and working full time with a beer fridge lent to me by Home Depot! Totally ridiculous, and very unacceptable. They are offering no compensation for my time or inconvenience of not having a fridge I ordered and paid for already!!!

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

Cancer Warning for using this stove or oven. This oven/Stove was just installed yesterday. After reading the reviews Im scared to even turn it on. On top of that there is a Cancer warning sticker on the oven door for using this product. This concerns me as I am already a three time cancer survivor!!! I have a screen shot but not knowing how to upload the screen shot to this review. Im horribly afraid that this stove will catch fire if I use it, also, after reading the reviews and debating if to turn the circuit breaker off instead. On top of that reading the easy clean does not work and actually causes more issues. Im so unhappy about this.

I purchased a LG refrigerator and wasn’t aware of the known defects that come with it. One day it just stopped working. Being a licensed Electrician I decided to check it out. I immediately saw that the compressor had power, but wasn’t working. I dug up my purchase order, called LG and the warranty company. I did purchase the extended warranty when I purchased it. Now I find myself having to wait up to 4 weeks to finally get this repaired. They say they are sorry, but make little effort to move things along. They have known that there compressors are bad but don’t offer a recall on it. Tonight I’m going to go buy a new refrigerator (not LG) while I wait for them to repair the garbage they sold me. They expect a family of 6 to wait. I’m hoping for a class action lawsuit to happen so I can get some satisfaction from this. Save yourself, don’t waste your money. Buy a different brand and do your homework before you purchase. Disgraceful company!

I bought an “LG Microwave Smart Inverter Magnetron” at Lowe’s, the higher priced larger microwave. After a few short months it completely stopped working while I was using it to heat up food. Only use is frozen meals, or heat food / drink about once a day. The longest period of use is 8 minutes. I contacted LG and they asked for a receipt before they would refund. I sent the receipt via email as they requested. After 6 weeks, they called and said I would need to go buy another LG and THEN they would reimburse me after I sent them a proof of purchase. The problem with that is, I don’t want another LG because of the chance of breaking and going through all of this AGAIN! Also, what if I get stuck and I am then $600 down the drains. The customer service is in Hong Kong and I had a difficult time communicating. #NEVERLG!

Ive been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

My mom purchased an LG washing machine over a year ago and we have had nothing but problems. The washing machine will say UE which is uneven. You could have a large or small load and it will go uneven. When you restart the load, it will add more time and then go uneven again. There are times it will take over an hour to complete a load. You can never do small loads! I will never purchase an LG washer again. I want to get rid of this machine so bad, hard when we have paid so much for this washer. According to other reviews this is a very common issue with these washers.

I have an LG washer stainless steel drum that I paid $900.00 for! The washer is out of the warranty and started banging. I contacted LG with my problem and I got no response! My boyfriend, who works in tool and die, and my dad took it apart. The bearings were rusted into the drum. I am not happy! How could the bearings rust into a stainless steel drum? I tried calling to order parts and the answer that I keep getting from repair places is good luck getting parts from LG! This is ridiculous! I will never recommend or buy anything LG again!

I am wondering if any of you have had problems with LG Customer Service and, if so, what was the outcome. Please read the circumstances of my inquiry below: We have been talking to LG since July 28th when our French Door refrigerator stopped working. It was determined by one of their licensed repair people that it was the sealed system and that it was under warranty for parts. However, he does not work on sealed systems. We then contacted LG for additional repair people. We were given five names which we called. Each one said that they either do not repair the sealed system or would not service our refrigerator because it was out of their geographic area. We then turned it back to LG, filed the necessary paperwork requested by LG and was assigned case number **. The case has gone from the Location Services Department to Resolution Department and back twice. We have talked to 5 plus people in the process, all who say it will be 3 to 5 days and they will get back to us which they never have. We have just talked to “Willie” who said that the case is in the Location Service Department once more and it will be 48 hours before he will know what the determination is from that department. Supposedly they are looking for a person to repair it. We are still without a refrigerator and I am at my wits end. In 5 more days it will be one month that we have been dealing with this issue.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

Have been very satisfied with my LG Side by Side. Have had it now for 6 years and has worked flawlessly. Recommend this product to anyone looking for a reasonably priced fridge freezer. The automatic ice cube maker works better than any other one we have owned - never jams or freezes up and turns off automatically when it reaches setting on tray.

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

I found this site while researching LG FL washers. I have had an LG WM2010CW washer for years now. I went through the mold issue and solved it with common sense. Im not disparaging anyone here with mold issues but these suggestions fixed my issue which was minor in comparison.Clean out the filter at the bottom of the machine; then run a clean cycle with a cup of vinegar. Pour it into the dispenser for detergent, not the bleach dispenser. When the cycle is done, re-clean the filter and wipe out interior with vinegar. Get out the goop manually. Remove the dispenser drawer and wipe out the entire compartment with vinegar. Allow to air dry overnight leaving out the drawer. Replace the drawer and run a rinse to remove the vinegar. Quit using fabric softener or dryer sheets and switch to an unscented powder detergent. You need to be able to smell the machine. Use 2 tbsp. per load for moderate water, 1 if your water is soft. Adjust up or down as needed from there. Fill the softener compartment with white vinegar. Run an extra rinse on every load to work on the buildup. If you are using scented detergent and its still strong-smelling after the cycle, it isnt rinsing out. To monitor rinsing, add a gallon of water through dispenser drawer during rinse cycle, or more if needed, to see water. If detergent isnt rinsing out, either the oil or dirt is in your clothes. Do this for a month or so as every load of clothes will be reintroducing mold to your machine. Fabric softener is made from animal fat and will get rancid and breed mold. It also leaves fatty, greasy residue on your clothes that detergent must cut through. Detergents are alkaline so the mold in your washer needs that environment. The vinegar is a mild acid. Once your washer is back to normal and you have detergent dosage worked out, use a max of a tbsp. of softener or mix softener (50/50) with vinegar. The clean cycle on your washer is for maintenance. It isnt designed to eradicate a major problem. It took awhile for the machine to get in such bad shape and it will take time to fix it.

My refrigerator behind the drawer was cracked. Called LG within the first year and was told not their problem. They refused to provide me with an address for them. They told me I could find it on my own. Their customer service is below 1 star but that was not available. The crack was only noticeable because I removed a drawer to clean up liquid that leaked. So this is a company that should not be able to conduct business in the United States due to its practices.

We purchased the French for LG refrigerator 2-3 years ago and it stopped cooling yesterday. We called LG support. The lady was nice, telling us to try this and that, but nothing worked. She then gave me a phone number to call for local service, with all cost paid by the customer. It is not good for such a giant piece of appliance to work for just 2-3 years. I called the local service anyhow. The stop by per se is $100, and the estimated repair cost (compressor issue-- it is cold when plugged in) is $650. Looks like this is a very common issue with this LG machine. Can LG do anything about it?

We purchased a French door ice maker fridge in 2011. LG GCP197DPSL- 560 L - $1600 (Lemon). One year later the ice maker kept jamming up and would not dispense ice. This then made ice crystals form that covered the inside of the freezer door causing ice crystals to fall all over the floor when the door was opened. 5 years, two replacement doors. 1 ice maker bin, dozens of calls to LG and numerous service calls at $75 each time and we still do not have a fridge/freezer that will make ice or not frost over inside. LG say they will not offer any more assistance or support or any kind of refund or compensation to us... LG fridges are the worst. Do not buy one. LG customer service (3rd world call centre) is an insulting joke of stalling and non commitment to help their customers in any way... Joke.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

I love everything about my refrigerator except we have had to have parts replaced on it within its one year anniversary and again a month later. But the service tech was so knowledgeable about the product and the company covered the cost for both repairs.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

LG fridge model #LFXS24623S went down over the weekend. Not cooling in fridge or freezer. Lost all food in both areas and I am not happy at all the way I see this company dealing with this inferior product. This cost me 2,500.00 dollars and is only 3 years old. There must be a LAWSUIT filed against this company to give customers a full refund. Not try to put a band-aid on it with replacing it with the same exact compressor that still continues to FAIL. I had my fridge technician come out and confirm what I already knew that it is shot. This is happening to hundreds if not thousands of customers with this fridge and they must be held liable for this mess. We all must stick together on this matter and file a lawsuit against this company. They cannot and will not get away with this. I am LIVID to say the least.

French door fridge rusting after 18 months and I have no ice maker! Follow cleaning instructions and I see little rust dots coming up everywhere...if I stand back its beautiful. So disappointed in it...soon to be a garage fridge I guess. Sad as I have bought a few LG fridges in past but this turns me right off them. KitchenAid maybe for next fridge...have to start saving pennies again.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

Spending nearly $900 on my LG washing machine was the single biggest waste of hard earned money I’ve ever experienced. This thing is not worth the box it came in. It’s the worst household appliance I’ve ever owned. Since my purchase I’ve read countless reviews saying the exact same thing. It’s not at all unusual to spend between 12 and 36 hrs to actually get a load of clothes washed after continuous malfunctions. We are literally hauling it to the landfill. This machine would be an insult to give to someone else. I will most definitely not ever purchase another LG product. BE WARNED... Do your research and check reviews before wasting your money on any type of LG washing machine. This product doesn’t even deserve 1 star. Customer service is non-existent so don’t waste your time trying to get help, they could literally care less about any problems you might be having.

I bought my LG washer 2 years ago. I have put 3 new lids on my washer in that time. At 175.00 a piece will never buy another one. I called their customer service to give them a chance to do something about this problem but was told nothing they could do.

I had my refrigerator just a few months before it started freezing my food in the produce bins. I had it repaired only to have it do it again and the refrigerator temperature would fluctuate. Again I had it serviced only to have it happen again and then it would not keep my overall refrigerator cold enough. I have lost food and then been without a refrigerator in between repairs. Now they are going to replace it but I am now without a refrigerator while paper works needs to be submitted and processed. Then I will have to wait for LG to replace the refrigerator which I was told would be approximately 7-10 days after the paper work was done. My advice would be get another brand!!

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.

LG model no. WT4870CW dropped off this morning brand new. After delivery, delivery guy set up and did the programmed test run. This checks if water is supplied, if it vibrates excessively or drains. All looked fine until I did a small load of laundry which came out unclean. Then on second try, I noticed tub basin filled up all the way to the top and agitator didnt work properly. I even made comment that it was so quiet...well when agitator is not doing its job, its super quiet. After trying different cycles and settings and after motor started to smell like it was burning rubber, I called home depot. The sales man gave me a lesson in how much detergent to put in, reasons why clothes arent getting clean, and told me to unplug it, wait 3 minutes, then try again.After explaining Im 30 and know how to do laundry, I explained again about water filling up in wash cycle and agitator not working. He said he would call LG and have a new one out to us IN A WEEK. After already waiting a week and half for first new washer, still blows my mind when a sales person does not apologize for the inconvenience or broken machine THEY sold.Im under no impression LG will stop making worthless machines for a ton of money, but listen up all the peeps in customer service, KINDNESS GOES A LONG WAY. SAY YOURE SORRY. DONT MAKE EXCUSES OR GET DEFENSIVE. Does the machine not working say something about you? Or is it your ego that needs to blame the customer by default? Some customers are rude but others are just like you trying to do their best to figure out a solution to the small and big obstacles they face. If you cant at least say sorry or be respectful...think about finding another job that fits you better. LG fail and Home Depot fail. Pretty disappointed.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

Updated on 08/12/2019: I reported this product problem previously and a week later, received a response from LG saying they would do something about it. I sent the info next day and 4 days later they responded that they cant find the number. I respond again same day, now three more days go by. They still cant find the number so I send model and serial number again (from the sticker inside refrig). And I added that this is a refrigerator, our food is spoiling, please call me (and gave my number) as if it was your familys food. FIVE days more, another message, We still cant find the number.It took me 6 minutes to find out the first three digits of my model number meant LG Electronics. Youd think two weeks would be enough to find the rest of the number. I would send a picture of the product label if there was a way to do that. If they really wanted to fix this problem, they could have called me and we would be this far in 10 minutes, not two weeks. I got sick last night, and it was probably spoiled food. Im 76 with a heart condition. There are so many facts to give here that it sounds like Im ranting instead of just giving the details. Maybe thats their strategy. Take the money, stall and make excuses until they stop. But I wont. I was using private mail so they could work fast and do their job. For some reason, some department at LG is just as bad as Sears. I know how to broadcast that.Original Review: $2200 LG made refrigerator completely fails after 18 months. Stops cooling/spoils food and almost new. Technician tells me its a known problem affecting 1000s of products. This is a brand I had trusted. Am told I need a board and possibly a compressor. $1000. I will ask them to fix it and will spread the word on what they do.

I purchased this door-in-door refrigerator October 2017, for my new home, at Home Depot. The store was my salvation in trying to get service for this unit as the right french door was 1 higher than the left, and the cooling fan made a high pitch whining noise whenever it kicked on. Sounds easy right? NOT! LG Service Center is a call center of sorts with questionnaires they read from, despite being told of the exact issue. 15 min later still nowhere. Called HD and they got the same result. After several different LG phone #s, Sue in Appliances at Cicero HD, succeeded in reaching the LG local service center and entered a claim for me. They were to call back with appt. I ended up calling them the next day, found out they are a computer repair center, and contacted HD to return this very expensive refrigerator. Thank you HD for all that you do and I will purchase anything but LG for the replacement.

Front load washer computer broke after only 2 and 1/2 years old. Home depot said it would cost $350 to fix, LG said things break and it was my problem. Not gonna spend $350 only to have it break again in 2 years.

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

I purchased an LG fridge from Home Depot and within 13 months, it blew out, no power. I called up LG and they told me that it was the motherboard. I fixed it myself twice, otherwise it would have cost me a few hundred dollars. Gas range looks great but the plastic chrome knobs are shriveling and are not smooth anymore, maybe from the heat from the oven. I think I only used the oven 10 times since I had it. LG is the worst. I wish I would have reviewed it better. My personal review is LG sucks. Never buy it again. I created an account just to write LG really sucks.

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually. She told me that somebody would contact me to see if I was agree with the food compensation, next thing I know I received $100 check in the mail for a whole fridge food loss, I called them and I spoke with the supervisor Ann, she was very rude and reiterated times told me that my warranty expired and LG was nice enough to repair my fridge and they don’t do food losses that they sent me $100 dollar check because they were nice, she told me that there is nothing I can do because the check was issued. They never told me that if an agent do this manually automatically they issued $100 and don’t review my case just send $100. Be aware. Never submit your food loss claim manually. They will send you $100 check. They kept telling me that LG don’t send food losses claim. That if they sent me money is because they were nice and because I have my fridge bad for 5 days $100 was enough. I lost a full fridge and what it hurts me the most I lost 100 bags of breastmilk for my baby because of this. I can’t believe they got to decide how much they can give and they don’t live even in U.S. They told me that there is nothing I can do and LG won’t send more. This fridge is in a lawsuit that is why they do food compensation and also they extended the warranty. LG customer service is the worse. Case # **

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really dont use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. Thats why I gave it 4 stars rather than 5.

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Except for one very important aspect, over the past 18 months, I have been pleased with the LG front load washer. It is quiet and cleans well. I do keep the door open when not in use to avoid mold. Problem-1: At the start of each cycle, the solenoid that regulates drawing water is so powerful that its ruining the water pipes throughout my entire home. Problem-2: I’m still trying to find how to contact LG.

Purchased a very expensive LG washing machine. The leak had been ongoing for a couple of years and was caused by a very cheap neoprene gasket (20p to replace) behind the soap draw, this in turn leaked onto the main PCB at the bottom front left of the machine causing this board to fail with a loud bang. The reason why I am not going to buy an LG appliance again is two fold. Very well made appliance (mostly) yet a small cheap component failed after just 2 years which then lead to a major component failure with no real noticeable warning. Replacement parts are as expensive as a new cheaper machine. Customer services is diabolical I had to email the UK CEO just to get customer services to call me back and yes of course the problem was denied (despite many other cases on the internet) as a known fault. Conclusion buy 3 cheaper machines for the price of 1 LG......... SIMPLES. This is known by LG customer services yet they choose to deny its a known problem.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

LG bottom freezer, freezer stop cooling. LG sent LG service man, needed new compressor. Worked for 2 months. Came out again July, same thing compressor. Repairman has to order another compressor, parts under warranty 90 days. Here it is October 31. Guess what? No parts yet. Maybe December. Coming from South Korea, repairman says probably not! LG almost says go ** yourself!

The LG washer/steam (model Wm2699HNM) broke after 5 years. I called LG and the girl in India wanted to troubleshoot the problem over the phone before referring me to a repairman. I did troubleshoot with her to no avail and then she gave me the number of a repairman. The repairman came out and thought it was the motor. He opened it up to repair it and found that the drum had become detached from the spinner. He said he had never seen this happen on an LG washer. I sent LG an email and didnt receive a response. Then, I called them the next day. They stated that the drum had a lifetime warranty and the motor had a 10-year warranty, but there was nothing they could do for me for this problem. I spoke to an executive manager for the problem and he stated he was sorry that he couldnt help me since my washer was over a year old!

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!