We purchased the LG front loader washer & dryer for our daughter & son-in-law as a gift in 2012. It is only 3 years old & the washer start button does not work! They have been without a washer for weeks. This is ridiculous to have this happen with such a new expensive washer! Now the repairman said the part is on back order!!! OMG! LG should send them a new washing machine!! Needless to say, with a household of 3, there is a lot of laundry. On back order, how long will it take to get the part in?

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

I received the letter for the recall for the type of model I have, so I called and they sent someone out to do the repairs. Well I sincerely think my washer is much worse now. Can somebody please contact me?

I have had this LG Direct drive top load washing machine for approximately 3 years. My laundry has never smelled bad but since we bought this washing machine I hate to do laundry. It NEVER smells good (always smells bad). I have done all the recommended precautions. I always use HE detergent. I leave the door open between loads, tub clean, bleach etc. Nothing works! I HATE HATE HATE this washing machine. If anyone reads this dont buy it. I used to trust LG but I think they should stick to t.v.s!!! Please make them give us our money back!

I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just dont care about their customers at all. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner.I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. She got the same crap from them that I did. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before.The manager then said that we will take care of you and get you a new stove and again stated that this was ridiculous. The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one.I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I was contemplating on a lawsuit but came up with a better idea. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I think I have Home Depots attention on this and just have to follow the process. I have always had positive experiences with Home Depot and I dont want to see any more of their customers go through this experience and lack of accountability on LGs part. If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support.

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

Ours has the freezer on the bottom with a single door for the refrigerator on top. We love this layout as it is easy to see what is in both. The clear glass shelves also help in this. It is easily big enough for us and will hold the large amounts of food when we cook in advance. The door shelves are big enough to hold 2 liter bottles as well as many smaller bottles.

I purchased an LG washer in July now having nothing but problems with uneven loads and my whites turning yellow. Repair guy seemed agitated he had to come repair my machine which he did not do. He turned the machine on and then started complaining about LG washers and this same problem and left my load of sopping wet sheets in washer and said ordered parts will be back on in a week to fix. So what am I supposed to do with the wet clothes leave them in there to smell up my new washer? Not happy. Want a replacement or monies returned.

Purchased LG Smooth Top Model LRE30463T January 2010. Since purchase clicking sound when baking and using smooth top at same time. Had service repair done under warranty and reset oven control temp. This continued and in December the large top burner stopped completely. Contacted LG and was told it was not covered under their 5 year warranty unless it was a burned out element but even at that we were responsible for service call and labor. Contacted a service rep and was checked and told it was the main board. LG website was down so he contacted us today to inform us that total cost would be almost $500.00. We paid over $1000 for this stove in 2010. 3 years of problems and nothing we can do but junk it, buy a new stove or continue to use with 3 burners. LG is junk. Value is worthless. Never again. Will go back to Whirlpool.

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

I bought an LG front loading washer and dryer in Anchorage and I shipped them to Nome, Alaska. The washer developed an issue with the gasket leaking. I contacted LG who said, no problem, they do repairs anywhere in the world. As it turns out, not in rural Alaska. They said a certified LG tech had to do the repairs. Since that repair was out of the question, LG sent me a check for my purchase price for the washer, the dryer and the pedestals. Over $3,000. They did not cover my shipping charges. And they cancelled the remaining warranty. I ended up having a local wizard replace both the seal and the door latch for roughly $100. Another minor leak was fixed recently. That set is still working great almost 12 years since my original purchase. No complaints here.

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

Wife wanted new appliances so we went to Hopeless Depot and bought LG. What a mistake. Bought a french door refrigerator. Within 2 months the ice maker went out. LG came out and installed a new ice maker and all seemed fine until the other day it went out again. Now everything is out of warranty and the ice maker went out again. I called LG and they gave me the number to 3 repair companies and they all told me the same thing. 90 days on the ice maker, no warranty. Fridge is a year and 2 months old. I have the old KitchenAid refrigerator in the garage that works like a champ. 25 years old. So to add insult to injury the turntable motor on the microwave is going out. It is the same age. 14 months old. I wont even bother calling them - Ill just let everything fail. Do not buy LG - they suck. Their stuff does not last. Get KitchenAid.

I have worked on LG washers front loads. When I order a motor it is different than the original motor. All it needs is a hall sensor. They decided to change everything. So I do not recommend ever buying an lg washer.

I purchased an LG free standing electric range model LRE3193ST in Nov of 2017 at Lowes and 7 months later the oven blew up! Id been having problems with the temp since I first bought the range. I bought a thermometer to check and help regulate the heat because if I set it to 350 it would heat up to 275 and if I set it to 425 it would either go to 375 or to 500. Sometimes one side of the oven would be hotter than the other. When it blew up I heard a very loud bang. The inside of the range is completely warped and the oven paint coating is blistering off. This is now also a health risk. Im afraid to turn the oven on. I called Lowes and because it was within the first year the range was still under factory warranty they referred me to LG. And thats where the nightmares begin. It has been since July of 2018 that I have been attempting to get this range repaired. LG makes service appointments with providers who dont work in my area or are out of business. I had one provider tell me they dont repair LG products anymore. I have talked to about 6 LG supervisors from in the US and about 25 LG customer service persons from the Philippines. I have been hung up on, Ive been left on hold 56 minutes at times, one supervisor actually snapped at me. every time I talk to someone they promise to call back but never do. They give me repair order numbers, I have about 25 of them, and one supervisor went as far as to give me her email. Once I emailed her, the email was returned undelivered, when I called her back I was told no one with that name exists. I went back to Lowes hoping for some assistance and they got the same runaround. I am now in the process of contacting the attorney General Consumer Reporting and have vowed to put up as may bad revues as possible. I will never purchase another LG product again or go to a Lowes or Home Depot to purchase an appliance. LG is the worst. Dont buy it.

We are in our 8th year of ownership of an LG model DLG7188WM and it has stopped working for the 8th time. We had 3 repairs in the first 2 years and had no luck getting LG to replace the unit as the problem was always the same, a defective drum and back panel. This happened 4 more times. Luckily the placed where we purchased offered us a free extended warranty due to all the issues. Now the unit has seized and will probably need replacing. Our LG Washer which was bought as a matching set has worked but suffers from moldy smells even though we leave the door open and routinely clean it as recommended.

I bought a LG washer dryer set in 2007. The washer broke down, had to be repaired and the dryer. The washer never fully drained the tub. Then one lovely day... It burst the door open and flooded my house causing $7,000 worth the damage!!! The mechanism to stop the water failed and it dumped what I can describe is 15 bathtubs full of water in my house. It leaked into my basement and damaged wood floors. If you have one, get rid of it now! This also happened to a acquaintance I have as well. Currently in the process of replacing carpet, underlay, kitchen flooring and cutting into walls to repair the damage. This company and their products are evil! I bought a Maytag yesterday to replace the ignorant machine.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

I bought this refrigerator three years ago when I bought my new house. However, this refrigerator has broke down about every 6 to 8 months. I had a warranty with Lowe’s for the first two years which covered it. Now that is expired. LG tells me I have a 10-year warranty and they’re going to fix it now it’s broke again. But I would never ever ever ever buy an LG again.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

Model LRE3083ST Glass top range. Door seal is fraying. Unit is 2 months old on 2/11/15. Email LG with no reply. Call never get help. LG has no customer support.

The washer (model WT1201C) only used sufficient water amount to clean when set to bulky, and even then the no-agitator washer would throw the clothes off balance. This would trigger the washer to refill in an attempt to balance the load, which would then throw the clothes off balance, and this cycle would repeat ALL DAY long. I put clothes on before work at 6am and when I got home at 3 in the afternoon the washer was still continuing to fill and spin, fill and spin. I was so frustrated when LG said it was bc of gov. regulations and that all the washers did this, I finally gave up and bought a Speed Queen which works AMAZINGLY well.

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

I like many how have already posted immeasurable frustration with their LG Washer. My washer does the error code and runs forever like many other customers. I have not contacted LG yet, but it is clear that I will never buy another LG product. It is sad to spend this much money on a product that causes so many consumers frustration. Just for fun I now time how long it takes to wash a load of clothes, not to mention how much water is used.

My wife had purchased an entire Kitchen of LG appliances about a year ago with the Black SS smudge-proof finish - NOT INEXPENSIVE! We just noticed that the finish in a few areas is peeling on the refrigerator only. NOTHING in the way of a chemical cleaner has ever been used on any of these appliances, only soap and water. All of the other LG appliances with the same finish (microwave, dishwasher, gas stove) are perfect. She is extremely upset that we have taken so much care and spent so much money only to have this major appliance look like heck. Let’s see how LG stands behind a (14 month old) $3,000.00 PEELING FINISH on their French Door refrigerator. Best Buy already said too bad, nothing we can do!!

We enjoy LG's double range; we can bake a pizza on the top range and bake a turkey on the bottom (if we so wished) simultaneously. The alerts from the LG range are not annoying buzzards but are soothing melodies.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

I was looking for a side-by-side refrigerator and most of the manufacturers don’t have the side-by-side still but LG did. The unit also fit where my older refrigerator was perfectly and we got a great deal online from Costco. We figured we’d try it. The space that the refrigerator has is awesome. It has plenty of space and it’s great to have that space. We have 12 grandkids and three kids, and everybody’s always here so my refrigerator fills up fast. It’s been the best refrigerator until we had problems.Our compressor went out and the freezer wasn’t freezing. The day that we finally figured out that the unit was going out, I called LG. I also called Costco because there was a year warranty but Costco also covered another two years. The unit doesn’t come up for three years until October and Costco told me to definitely put a claim in. In fact, they put the claim in for me. Then I had to call LG to find somebody to come out that worked on LG. Then a girl called me up and asked how soon I needed it. I said, Now, and the next morning at 8:00, they were here. They fixed the compressor, which has 10 years warranty, and I didn’t have to pay or do anything. The refrigerator is working perfectly now.

Wow my fridge isn’t even 2 years old and it’s broken! I have called customer support and twice now techs they were supposed to send out have no showed on me! Its been 2 weeks and my fridge isn’t fixed!

My glass top range was purchased 9/27/15. On 10/22/16 the glass top imploded approximately 15 minutes after I turned it off. All burners cracked. I was barely out of warranty and most companies will work with a feasible solution. I was transferred to their warranty division and offered a premium protection policy for $414 for one year. The other option was a one time use warranty for $288.95 which would cover labor, diagnostics, and cost of labor. The glass top would be an additional $331.45. Neither plan covered the glass top which is my issue I called about. It appears this was an example of taking advantage of a consumer. I will not buy LG again!

June 7, 2017 I bought an LG washer from Lowes. November 4, 2017 the bottom of the washer came apart. I called for a service tech to come out to service this washer. November 9, 2017 service tech came out and repaired the washer. I did one load of laundry and even that one didnt finish. The bottom part came apart again. November 16, 2017 the service tech ordered a new part. For the last week Ive been calling LG every day to check on the status of this part. Theres no such thing as customer service. I have been told so many stories. All I know is that I have a six month old washer that does not work. And I get to go to laundromat and do laundry. For one month this washer has not worked.

LG doesnt care that they sell an inferior product. Buyer beware. Bought from Costco and have no resolution from them or LG. Their French door lacks a door suppressor like other brands. Despite proper leveling it slams shut and shakes your whole house. Too bad you cant test drive a Refrigerator and find this out ahead of time. Its no wonder other problems occur as the constant shaking has got to be bad for electronics and parts.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

I bought an LG top loading washing machine with direct drive a couple of years back. Perhaps a year later, I began to regularly get UE error messages (uneven load) which would stop the cycle. I would have to open the door, try to redistribute the wet laundry and then restart the cycle. Sometimes multiple times for 1 load. It would often TAKE LITERALLY 3-5 HOURS to do a single load of laundry!!! Sometimes, the machine will try to correct the idiotic error by automatically refilling the tub with water... I guess in an effort to redistribute the load. This never works. The machine has gotten progressively worse with this UE issue to the point that now it stops on 80-90% of the cycles! I often end up having to stand by the machine during the spin cycle until it either stops and gives the error message or begins to refill the tub, then I have to turn off the machine and put the soaking wet clothes into the dryer.As I write this, it is 11 pm and I just put a soaking wet load of laundry that started at 630 pm into the dryer. It doesnt matter if I put in a tiny load or a big load. It doesnt matter if I adjust the spin speed to low or medium. It still gives the UE error on most of the loads. Whats more, the machine has a spin only option - one might think that this means spin only. Nope. Ive tried selecting that option to empty the tub after several UE errors, but it will inevitably start filling with water again. How spin only turns into filling the tub with water is beyond me. Absolutely ridiculous. This machine is supposed to be energy efficient, but It Wastes energy by running and re-running for hours on end, WASTES WATER BY SENSELESSLY REFILLING FOR NO REASON AND WASTES ITS OWNERS VALUABLE TIME. WASTE OF MONEY! Do NOT buy LG Top load washer!!!

I have tried several things to get my dishes clean in my LG dishwashers but they rarely come out acceptable. In most cases, whats left wipes off with a dry cloth. I expect a dishwasher to clean the dishes spotless without my needing to clean them first. I will never buy another LG Dishwasher.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

After spending $3,500 - before tax - on LG French door with beverage fridge and bottom freezer, 14 months later, the compression is shot. Thank goodness we bought the extended warranty. But, repairman cannot get replacement compressor for at least 19 days; thats just to get the part into US. So, repairman made recommendation that a new fridge be sent to us. LG though, refuses to talk with us about if approved, when will be delivered, etc. LG says “Talk to the repairman,” and he says he doesnt know anything until 3-5 business days - until LG makes determination.Meanwhile, I have to try and feed 6 year old, 90 year old, and two adults, without a working refrigerator. More salt in the wound? Consumer Reports ranked this particular LG frig model as 2nd highest. I even researched and still got clobbered. Repair person who contracts with Sears said Samsung and LG are bad makes, regardless of what model. He recommended Whirlpool. Live and learn.

Cost was within our budget for remodeling and the style fit the other appliances in our kitchen. It also fit the dimensions of the area we allocated for the refrigerator. It was a good quality and had nice interior area to keep fruits and vegetables as well as enough space for all meats and drinks. The outside of the refrigerator matches the style of the kitchen and was easy to clean. But twirls have like to have water dispenser on the outside the refrigerator to access cold water and would have like the small door feature to not have open the full refrigerator to access simple things

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

Our LG washing machine is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. It is currently taking over 3 hours to do a 35 minute load. You cant leave the house for fear that your clothes will be sitting in a pool of water. It is the worst machine ever. I will never buy another LG product because of it.

Hoping someone else will read this (and the feedback from countless other discontented LG customers) before buying an LG product. We remodeled our kitchen two years ago and bought all new appliances, including one of LGs expensive refrigerators - model LXFS30726S. About two weeks ago the unit stopped cooling and we called LG to have it repaired (parts are covered under warranty after year 1, labor is not). A repairman came out four days later and deduced that we needed a new compressor and three other parts to fix it. Ordered them and gave us an ETA of one week to be back and have the repair completed. We had to text him on the day it was supposed to be fixed to find out that the part wasnt in yet. Called LG and was told by the hard to understand customer service rep that the parts had shipped and would be in the next day. That didnt prove to be true.Called again two days later and got the Escalation department (which apparently means the excuses keep escalating but the customer service quality does not). At least I could understand this representative, who called the repairman while she put me on hold and said she had confirmed with the repairman (he also works for LG) that the parts were in and hed be out in a week to fix it. We called the repairman because hed said he would be out as soon as the parts were in and we didnt want to wait another week - we have already been without a refrigerator for two weeks and he said the parts were not in and that he hadnt told the customer service rep hed be out the following Monday.So, basically LGs customer service representative lied to me just to get me off the phone. It is sad that such a large corporation cannot get its act together and is acting so shady in dealing with its customers. Im hoping that eventually we have a working refrigerator but not holding my breath at this point. This is apparently an epidemic with LG. Do yourself a huge favor and buy a different brand of refrigerator - we sure wish we had at this point.

Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

One week out of warranty period, the fan in the freezer iced up, leading to a call to one of the very few repairmen in the area. Cost: $300. Ms. **, said she’d talk to her supervisor about a one-week warranty extension and never called back after three follow-up calls. Other repairmen told me that the parts and schematics for the fridge are not available to any servicemen, not a LG tech. There are very few techs in my area and many other areas as well. Poor service, poor reliability, and dreary repair network available. It’s a problem appliance.

I bought an LG French door refrigerator in June 2017. The compressor first died in April 2018 and it was replaced and now it has died again, April 2020 during the pandemic and nobody can come out to fix it. This is the worst fridge I have ever owned. Not even 3 years old and I have to replace it. Im disgusted. Do not buy an LG refrigerator.

The stainless drum in washer will lock up if a U.S. dime/penny/nickel lodges in between the two part drum. What a goofy design. Then the machine grinds and fails to wash properly. Silly, dont the German engineers realize that MAYBE coins will occasionally find their way into a wash load. Over engineered trash.

We bought all new LG appliances 2 years ago in September. We bought a fridge, a microwave, a dishwasher, a stove and all of the appliances have had some electronic problem or another and have to had to be worked on. The dishwashers electronic panel was replaced but now it does not dry. The stoves electronic brain was replaced, but it does not heat properly. The fridge has had to have its seals replaced. The microwave had to have its brain replaced but they put it in wrong and they crossed the wires while installing it and had to fix that again. We are unhappy with LG appliances and would not buy or recommend an LG product again, as they do not seem to be working properly and we did not get the support we needed to help fix these problems when they first started almost one year to the date of us purchasing them.

I trust the LG brand and when it came to looking for a quality fridge that would also quench our thirst as we go through a lot of water as a family...this brand was the best choice for not only our family but the space we needed it for. The LG refrigerator I used was spacious enough for us and I loved the fact that it was from a brand I trust and love. I loved the ice maker and water dispenser on it. The water from it was some of the best water. The fridge itself had tons of room and fit the space perfectly. The fridge we used had a bottom drawer freezer. I wasnt a huge fan seeing that it sometimes would catch if food shifted. The fridge had a lot of room...sometimes I felt too much room lol. So the spaciousness was a pro and con...mainly because I am short.

I purchased an LG dishwasher 2 months ago and I keep getting car for codes 3 different ones. Service man came out. Said machine is junk. Should be replaced. So LG in the Philippines sends out a 2nd repair company and he cant figured it out so he ordered 3 different parts... And broke my tiles in my kitchen and said if 2 service people come out and cannot figure it out theyll replace the dishwasher. I have sent several messages to a lady named Heather in Alabama who has stopped emailing me back. And all return calls have stopped although I call every day. Been dealing with LG warranty dept for 3 weeks every day... Leaving messages and emails and my problem is still unresolved. I would never recommend any LG product ever.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell. LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor. Now the warranty is up; LG claims that, nothing can be done.

We had no idea what a nightmare we would be having after purchasing our LG Top Loading Washing Machine. The very first problem was a significant leak that was repaired in a timely manner. After that, I had a problem getting the soap out of my clothes and called the toll free number. I was told to use only 3 tablespoons of HE detergent, I was only using 1 tablespoon and still could not get the soap out of our clothes. I was taking our towels outdoors and hanging them from our clothesline and hosing them off until they were freer of suds. Finally, I called a repairman and was informed to use only 1 to 1/2 teaspoon of soap, but I still have to use a lot of water to get our laundry somewhat soap free. Our water usage has gone up over a 1,000 gallons a month.Things went along for a while, until I started noticing small shards of a foreign material stuck in our towels or in our pockets. I was baffled as to where these little hard pieces were coming from, and about that time, the washer was starting to make a strange noise during the spin cycle. I called the repairman again and we discovered that the drum was rubbing against the fiberglass liner. Those small shards in our laundry were coming from the washer tearing itself apart.I agreed that this particular washer was to be replaced. I wanted my money back minus the months of usage, but was told that was not an option. Finally, in the later part of November 2011, 6 months after our initial purchase, we received a replacement machine from LG. All was fine for a while, until the bleach dispenser stopped emptying completely. So, I called the repairman again and we received a new dispenser. Well, that one did not work any better and another repairman determined that there was a problem with the control panel and the washer drum needed to be replaced, because it was not in balance.It has been less than one year since we made our original washing machine purchase and it has been one problem after another. The fact that this type of machine does not properly rinse laundry and requires a lot of extra water to do so, is irritating. I always have to stay alert because the machine goes out of balance a lot and I have to leave the wet laundry and try to get the machine going again. In my opinion, this machine is poorly designed and will never work properly. Life is not good at LG, and well never purchase another one of their products.

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

Bought my LG counter depth refrigerator just over two years ago. I loved this refrigerator! I loved the style, the many features and it worked well until a week ago. It was only after I was researching the possible causes of the failure did I learn of the problems with the compressors. To say I was disappointed is an understatement. To learn that LG does not honour the warranty on refrigerators outside USA/Canada made me angry since they wouldn’t even sell me the replacement compressor. What a shame! LG can do better and should do better. It sells its products worldwide. Customers all over the world love and buy LG products and are having problems with their refrigerator compressors. What a shame!

I have had this refrigerator a little over a year and the ice maker has gone haywire twice. It doesnt just stop working, no, it starts dumping water when the ice tray is still full of ice and I find a big puddle of water on the kitchen floor, an inch of ice in the dump spout, the ice bin is one solid block of ice. This is the chunkiest, clunkingest, noisiest refrigerator I have ever seen. I have to pull the thing out from the wall and turn the water off to change the water filter. This is the worst engineered piece of junk I have ever purchased and I will never buy another LG product of any kind. We are throwing this $2000 piece of junk away and going out to buy another refrigerator this weekend.

I brought a LG refrigerator in 2018. It stopped cooling after 8 months. It took LG 5 months and 4 attempts to repair before they decide it could not be repaired. So they replace it with another new refrigerator in Dec, 2020. Now here we are 13 months later Feb. 13 2021. The replacement stop cooling. They schedule an appt for Feb. 23, 10 days out and they are going to have to try at least 3 times to repair it before they can replace it. DONT BUY LG REFRIGERATORS. THEY ARE JUNK. LG need to stop working on the technology and work on the quality of their products. What the need of a smart refrigerator that dont know how to keep cooling which is the main object of a refrigerator.

Well, we are now scheduled for the 13th time for a certified LG tech to come look at my washer that doesnt work. This is the replacement machine for the first one that didnt work. After several calls to LGs 800 #, I was transferred to Robert in the executive call center (ha ha). At least he spoke English. He acted like he was concerned about the problem I was having and was going to help get it resolved. He talked to their techs, called the local service company, claimed to have had parts sent out and a service appointment scheduled. I was to receive a call when the parts arrived (2-3 days) to schedule a time that would be convenient for me (ha ha). Well, its been 4 days and no call, so I called the local service company and they had received nothing from LG. They had a call but nothing had been scheduled, no parts sent, and no authorization for service. Surprise, surprise, surprise!I called LG again, asked for Robert, and instead I got some silly girl that did not have a clue. I insisted that I wanted to speak to Robert and was finally transferred to him. I am not sure if it was the person I spoke with before but this time it was a new story. No parts were being ordered. They would have the tech come look at the machine and go from there. So it will be another week with a broken washing machine. It took 6 hours to do 2 loads of laundry. The machine continues to think it had an unbalanced load and fill to the top with water. Never really washes clothes, just fills, jiggles and few minutes, drains and starts over. Definitely energy efficient!

Ive only had my LG appliances for just 3 years. In the first year, I had a problem with the control panel on my stove. The oven/broiler did not work. I called repair. They came out and fixed it (no charge) only to have to call again almost a year later for the exact same problem. I found out that the repairman only CLEANED the unit and put the same thing back in the first visit. Now he had to replace it. Ive had problems with the top basket of the dishwasher. Its off-track and does not stay where it is supposed to.I always have to take special precautions when I pull out the top rack, fear of it dropping!! And last, now its my microwave. It just stop turning and heating up!! Thats it!!! Im so through with LG products!! Ive been a homemaker for 36 years and I will never buy an LG anything!!! They need to stop this foolishness and put out products that will last! - Angry Consumer.

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

This is the worst washer I have ever used!!! It takes me 3 - 5 hours to do a load of clothes! VERY RARELY will it wash without me having to reset the load up to 5 or 6 times per cycle! With my laundry room in the basement I am constantly up and down the steps resetting the wash. I have NEVER been able to complete my wash in one day since buying this poor excuse for a washer 1 1/2 years ago!!!! Its not even worth 1 star but it wouldnt let me submit without at least 1.

I have had my LG Side by Side fridge for 8 years. I paid $2,400 dollars for it on sale. Since that time have replaced 3 motors and the drawer pull mechanism. Right now I use packing tape and 12 can packs of Coke to keep the freezer drawer closed. Still there is water dripping in my top side by side portion. Makes no sense because the freezer is below. I have stopped even trying to use the ice maker. No water connected. Never again will I buy this brand. Total lack of concern for customer experiences or seemingly providing a quality product. I will shout to anyone who listens RUN FROM LG!!

I purchased a smooth top of range with the blue oven with easy clean. Ive never been happy with easy clean. It doesnt work at all. The oven still has to be scrubbed. And now after only a year and a half, the oven is not working correctly. And of course, its out of warranty. Smelled like burning wires when I turned it on. It does heat up but it takes over 40 minutes to reach 400 degrees. And Im sure itll be several hundred to fix.

This dishwasher is so simple to use. The shelf racks fold down for big items. There are only 6 buttons to push. And one of them is the power button So youre not going to get confused with what to push. It is a very quiet cleaning process. The one thing I dont like is it runs from 1hour 30 min to 2 hours 15 min. Sometimes I just want a fast cycle for a few thing I instantly need. But I am getting used to starting the dishwasher before I go to work and at bedtime.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

Induction is the answer, instant heat like gas without the need to vent, glass top is easy cleaning because the cook top does not get hot. Only issue is cooking vessels must be magnetic, not a problem for us. The convection oven is accurate with even heat. Well named as a Pro-Bake...

Been a reliable washing machine. Its survived 4 moves without any issues. Have not had any smell issues, water leaks. No issue with corrosion on the drum or motor. Would definitely buy another LG washer again. The machine just works, its now 10 years old and hope to stretch it to 20 years.

LG was able to establish a priority service call on 11/12/19 with a LG tech that had a compressor on his truck. The LG tech - Jose ** was very professional and had the refrigerator back in service that morning. Hopefully this fix will allow us to enjoy our LG refrigerator for many more years. Thanks for the help.

I requested for LG to come and fix my refrigerator since the 15th of June. It is over 2 weeks and I am still waiting for an answer. I would advise that no one should ever buy any appliance from LG. Their customer service is terrible. I do not wish for anyone to live for one month without a refrigerator. Now they are telling me that I will hear back in 20 more days. I wish they go out of business for good for lying to customers...

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

I bought my LG refrigerator in 2009. The door for the freezer jammed and the ball bearings fell out. None of the three doors shut well and often remain ajar unless you put your weight into it (small children cant close them). The icemaker does not shut off automatically when the ice tray is full. Now, two years later, the fridge literally stopped working on me and I’m feeding my two small children out of ice chests surrounding the kitchen floor.We bought a warranty (about to expire) and it takes 4 working days to repair as these are factory ordered parts not in inventory. The technician said any LG model (high or low-end) experience failures. You need 4 technician visits changing out parts to declare it a lemon. This is an expensive nuisance you can do without ($300 in lost food plus daily purchases of ice). Dont follow me!

Called LG about peeling paint and rust around bleach dispenser on my top load, state of the art(??), WT5170HV washer that was purchased in March 2013. Was told peeling paint is not covered but for 1 year!! My first and last LG purchase and would not recommend LG to ANYONE.

LG satisfactorily covered the repair to the refrigerator. I would consider purchasing LG appliances.

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You cant just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

Every time I call customer service, I get the equivalent to sorry about your luck. Ive now been over two months without a working refrigerator. Weve had five repair appointments in which the tech actually showed up. We are now waiting more than two weeks for another repair tech appointment. This new appointment has already been bumped back TWICE. LG SHOULD BE ASHAMED! Sadly, Ive learned that nobody at LG cares.

As a new home owner, we purchased a full line of LG products. Extremely excited to have the new sleek appliances in our new home, we felt accomplished. After 3 years of ownership, we started having a problem with the ice dispenser freezing. We called into the service desk. They said this wasnt covered in the manufacturers warranty. After replacing a few parts here and there (being parts changers), we decided to call in a repairman. They let us know that the problems we were having have been covered under the warranty, and that we needed to call LG back. After calling in the service center, they agreed to allow one of their servicemen come in and service our unit. Their technicians came in and removed our refrigerator (for 2 months). They brought it back with a new compressor and a bill for the labor. They explained that if the computer board on the front of the unit was not working, we would need to replace that portion out of pocket. So we purchased the circuit board ($100), but the unit still did not work. We called back in to LG. They said we purchased the wrong one. We needed to purchase the other ($80). So we did, but still nothing. After talking with a friend, I decided to purchase the capacitor. The part was delivered on Saturday. I installed the part and 10 minutes later, the part exploded. Literally, white smoke blowing into the ceiling of the kitchen. After replacing parts, paying for parts that were not the problem and getting the runaround from the service center, we purchased a Whirlpool. We will never purchase another LG product again. We will make sure that all of our friends and neighbors hear our story. Most of them have had the same problem with LG.

Lg tends to make really good electronics. I like that the lg refrigerator is really good and high quality and they tend to last a relatively long period of time and i never really had a problem with them. I like that the smart black lg refrigerators tend to have a lot of room in the freezer section. I tend to always like that lg has a large main design. But they often tend to charge alot for their refrigerators and also they charge alot for there ovens, and they charge alot for there cellphones. It also causes a higher energy bill. Its sometimes hard to bring it into the house. But thats fine. At the end of the year i do intend to buy one more refrigerator. It is make alot better than other companies.

We love our fridge with its fancy second door that opens but keeps the whole fridge cold. The second door was a big factor for us purchasing as well as being a nice fridge despite being side by side since French Door fridges were low on our list. We had an issue with our water line that took a few months to resolve. Support scheduled service without telling us the day then saying that would contact us. Overall happy with our fridge, especially now that we can FINALLY drink the water cold from the fridge since it was finally fixed and it tastes like the rest of the house.

This was the biggest mistake buying the LG LFX 2578ST. After only 6 months the compressor conked out. LG has left us waiting for a replacement compressor on order that will take 2 or 3 days at which point the repair person would be sent out. I have always bought Miele and Bosch appliances but because we had space limitations the LG was perfect, looked good and had all the features we needed. The fridge I replaced was 12 years old and we never had a problem with it. LG has been less than helpful and really left us stranded with no fridge. I have no confidence in their product and customer service has been disappointing. They are not solution focused, have no intention of replacing the fridge and state they will cover only $250 in perishables in a lifetime. I would not recommend this product, have found the entire experience frustrating. This is a company that does not stand behind their product nor do they practice the art of great customer service.

I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they cant do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty its not worth it. Buy a different companys product. Thanks.

I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

We had bought a washer/dryer combo LG top load machine through Costco and within 3 months the washer would not turn on. It was working fine one day and the next it lost all power. As advised we reset our breaker and reset the outlet, both were working fine. Called LG on 6/13 regarding the issue and was told within 3 business days they should have a technician out to fix the machine. We waited patiently till the 18th, spent about 10hrs between costco and LG customer service, to be told that the service was cancelled by LG. They put another ticket in and asked us to wait again for another service provider to come out. Waited again till the 22nd, still no communication of an appointment day/time, and called LG customer service to be told earliest appointment may be the 30th.My wife is a healthcare worker, and her laundry is piled up in the garage for the past 2 weeks and she is running out of clothes!! When we explained our situation to LG customer service supervisor Sarah, my wife was told there is nothing they could do. That we had to wait. When we asked to speak to someone above her, I was told there is no one above her she is the highest person I could talk to! We asked for a replacement since the machine was just bought on March 10, and was told by Sarah that we needed to go through Costco for a replacement. So we called costco who in turn says it must be done through LG. NEVER BUY LG PRODUCT!! All you will get is a run around on a new product not even 3 months old!!

When I went looking for a refrigerator, the one from LG looked like the better one to get because of the price. But I’m sorry that I bought it. The filter goes out almost every month that youd have to put a new one in because I had the water in the front. It’s supposed to last six months and it doesnt even last three. The shelves are smaller than I thought they were, and you can’t put anything on the doors. It doesnt even hold a bottle wide enough. It’s a lot smaller than it looks. Also, you can’t even look at them in the stores anymore. You can’t open and look at them and there’s just so much cubic foot. Not everybody knows what a cubic foot is. You just order it and they send them to you. So, you’re stuck with it. It’s ridiculous.The reps from LG were horrible. They just said yes and did nothing and then turned it over to this place in New Jersey to fix it. I constantly called them, and they were nasty. I finally got one girl in there that was very friendly and explained everything to me. She said that LG compressors were very bad and they knew about it. They just keep putting it off. I called about my refrigerator three different times, and they kept telling me there was nothing wrong with it until it finally died and it was only a year and a half old. It’s ridiculous because the compressor had a seven-year warranty on it. Now that they had put a new compressor in after a year and a half, they said I no longer have a warranty. That’s it. If this one goes, I will never buy another LG again.

We purchased our refrigerator in Dec 2018, and it decided to quit on us this week; suspect it is the compressor. We called LG 2 days ago and finally got a return call from the repair company stating they can’t get to us until June 1st. LG only has 1 company in the entire area of Phoenix that does the repairs. How insane is that!So now, all of the freezer and fridge food we purchased to hold us off during this stay at home crisis is spoiling and thawing - into the garbage it goes. LG’s solution is to give us a $200 allowance to buy a mini fridge until the repair can be made. What’s up with that? That won’t cover the dollar amount for the food we have in the fridge/freezer and the mini fridge certainly won’t be able to store all that we have in the fridge/freezer. Then we’ll have the hassle of getting rid of a mini fridge after the refrigerator is fixed. There is a class action lawsuit. I guess LG figures what’s the point of fixing fridges quickly or compensating folks for spoiled food when they’ll just have to pay out later...probably less to the consumers, right? **

LG French door model - I purchased one of the most expensive fridges in the LG lineup about 3.5 years ago. It stopped working - no cold air anywhere. I called LG, and they offered me a flat rate deal to send a technician and fix the fridge (about $210). I paid and a technician came. The problem was the compressor relay. He could not order the part because it was discontinued. It took LG 4 weeks to agree that the part was not available (during that time, I was without a fridge). Every time I called to inquire, they told me to be patient. Now, their only offer is to pro-rate the fridge value and pay me around $900 towards the value of a new LG Fridge. I asked for a replacement; they refused. To add insult to injury, they said I am not even getting back the full $210 repair cost because the technician still has to get paid, although nothing was fixed. LG makes a wide range of goods. I will not be buying any of their products, ever.

My husband and I purchased an LG French Door refrigerator in 2016. This past week (June 2019) freezer started to stop working so we moved our food items to a smaller refrigerator in our garage. We woke up 2 days later to find the whole refrigerator not working. We contacted customer service but they did not call us back so we found a service tech in our area who said the compressor is broken and it would be a major cost to repair. We are still not able to get any help from LG about this matter. Looking to see if other people have had the same problem.

Hate my LG washing - especially small loads. Wish I had stuck with Whirlpool. If I could lift this machine I would throw it out the window. I have NEVER had to babysit my laundry loads like I have to with this washing machine.

This is the worst dishwasher I have ever had in 43 years!!! It consistently does not clean the dishes. I have to run the hot water in the kitchen sink, turn on the high temp rinse cycle and after all this, the dishes are still not clean!! I paid 1300$ for this junk. Will never buy LG again!!!

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didnt read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support. When we requested the part, they said they needed an LG certified technician authorization code and we couldnt order the part because my brother-in-law was not a certified LG repairman. They gave me the numbers of 3 certified technicians that were over 100 miles away because there were none in my area. After calling them to come diagnose the problem so LG would make good on the 10-year compressor warranty, they refused to come out because... and I quote... we dont like to work on LG appliances because they are a pain and good luck finding someone to work on it. Not to mention it wouldve been upwards of $500.00 for them to travel that distance just to verify that it was actually the compressor when we already knew that. So we called LG back and told them we couldnt get an LG repairman to come look at it but that we knew the problem so could we please just order the part. They were extremely rude to both myself and my brother-in-law and would not even let us order the part. So I paid almost $4000.00 for this refrigerator that lasted less than 3 years, and I have no right to access the parts even though the LG service centers in my area will not come to my home and diagnose the problem. We went on Sears Parts Direct and found the compressor for $250.00 thank goodness and my brother-in-law is installing it. I still find it ridiculous that I have to pay out of pocket for a part that is supposedly covered under warranty... but I will gladly pay that just to not have to deal with talking to them on the phone again. If you buy a super expensive LG thinking it will last, think again. And if the fact that the parts are covered under warranty gives you peace of mind and they will make good on the warranties... dont count on it. Moral of the story... dont buy an LG anything. Fingers crossed that my other appliances last longer than this one did.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

LRE3083ST - After a year and 4 days of limited use there is enamel flaking off inside the stove. There appears to be rust underneath this area and this is a manufacturers defect. The range is not usable as food is not safe to eat any food. Flakes are airborne during cooking this range. The safety issues with this range are of great concern and the lack of response and support from LG on their product, which obviously has a manufacturers defect, is alarming. LG says this is cosmetic and I would never buy another one of their products. This was a waste of $799 dollars.

I chose to purchase my LG refrigerator because I got it on clearance at a ridiculously low price at Lowes. I believe I only paid about 400 dollars for the fridge. The original price was over 1000 dollars. I found that to be too good of a deal to pass up. It had enough of the features I wanted at a price point I found attractive. I liked many features of my LG refrigerator. The first thing I liked about it was the color. It was my first stainless steel refrigerator. I also liked that it had side-by-side doors and the fridge was on top. It was cool at the time. I did not like that it needed a special water filter that was extremely expensive. I also grew to dislike the quality of stainless steel it was made from. It was too prone to smudging and the steel itself was too bright. I prefer a brushed or gunmetal finish to my stainless steel.

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.