Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

I purchase this washer 3 months ago and it started displaying an LE error code every time I would try and wash a load. I experience balancing issues within 1 month of having this product. DO NOT BUY ANY LG PRODUCT. Their customer service department is horrible. NO RESPECT OR EMPATHY FOR THE CUSTOMER. I dont understand how LG is still in business.

I purchased an LG Front Loader washing machine model WM3570HWA less than a year ago. It cost over $800.00. I hate this machine. It smells all the time. I leave the door open constantly. I have to leave the window open because of the smell. I have cleaned the tub several times according to the LG instructions. The cycle takes forever. Helps for a couple of days. I also dont find the clothes get that clean and fresh smelling when done. I would take back my old Whirlpool agitator machine in a heartbeat. I am going to get rid of this machine and eat my $800.00+. I will never buy an LG product again. I do not recommend this to anyone. I wish I would have read Consumer Affairs before purchasing this machine.

We just bought our LG refrigerator and sometimes we close the refrigerator door the freezer door opens. Sometimes it closes itself. Sometimes it stays open. Im thinking this is a poor design. Buyer beware.

I purchased an LG washer 21/2 years ago from Home Depot and last weekend it failed during a load. I could not get my clothes out. The main PCB board failed. This washer was only used for a couple of loads a week. What really bothered me was the treatment I got from LG. The service people kept hanging up on me and they would not do anything for me even though they had a service bulletin out identifying the board as a problem and had developed an updated replacement board. Stay away from LG equipment. Their equipment is not reliable and they do not stand by their equipment.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

In August 2011, I bought an LG top load washer (WT5001CW) at Sears as well as a dryer for a total price of $1,850. Less than one year later, the lid on the washer locked. When the technician opened up the top panel, I noticed that the metal was scorched - like in fire. The entire board had to be replaced. Ive also noticed a foul smell ever since Ive had the washer. Recently, I was notified of a recall due to some balancing problem. I was also sent a sticker advising me not to wash or spin any item known to be waterproof or water resistant, even if the label on the item permits machine washing. I was under the impression this warning would only be in effect until the recall problem was taken care of. Oh no, the technician who came out made sure he told me never to wash things like bathmats or mattress covers that may have rubber/vinyl backing. I asked what am I to do since bathmats for one thing need frequent washing. He told me, Lady, go to the laundromat. Im 75 years old on a fixed income and the money I paid for these appliances was hard to come by. Ive had many different washing machines in my lifetime, but never encountered anything like this. I wish the LG CEOs office was nearby so I could dump this piece of crap in front of his desk. Life is not so good right now.

I have been very unhappy with our front load LG washer. It frequently leaves brown streaks and stains on our clothes and sheets. We cant get these stains out with bleach or other cleaning products even with multiple washes. Im sure the dollar value of ruined clothes and sheets is more than the washing machine cost! Imagine buying brand new clothes and sheets and theyre instantly ruined after one wash!Weve tried cleaning the inside of the washing machine multiple times with varying products. Weve also cleaned the soap dispenser and drain pump area. Weve spent lots of time trying to fix this, and we still get brown streaky stains on our clothes. It is very difficult to clean the drain pump filter area. It is so low to the ground that you cant get any item below it to collect the stinky water that flows out so it goes all over the floor. Were we supposed to install the washing machine on stilts?! The hose to drain the filter area has never worked. Its also very hard to clean the rubber door seal. We wipe it down after every use. It looks like some brown mildew gets stuck between the rubber seal and metal part of the door but its impossible to get to. I wish we had our old-school top loader washing machine.

Bought LG black stainless steel appliances. The microwave bottom melted since it has the cheapest plastic material underneath. It melted under standard cooking situation. Uninstalled it and took it back to Home Depot, waited about five days to hear from the Home Depot. Finally got a phone call from Home Depot and stated LG has declined to do anything since the damage happened from outside. I was offered by the store manager to give me a discount on my new microwave that I will buy. Other than that my $300 just flushed out. Its sad to see such a terrible product and service from a company like LG. They make billions of $ by ripping off from the poor. Now Im left without microwave and my $300. Never spend your money just by looking at its brand name. Knowing they have a name they use the cheapest product and plastic from China and charge the highest dollar amount. Terrible product. Im a mad and angry person right now.

We purchased a washer/dryer (DLE5955W) combo in 2009 for approximately $700 apiece. After just 3 years, the dryer stopped working appropriately - the drum would not stop turning and now it wont turn at all. After multiple calls, my wife and I turned to the internet and chat room help. I have friends who have $300 off brand dryers that have been working for 20 years and our $700 Life is Good unit lasted 3 years - what a joke! I am absolutely shocked at the massive number of problems that these units have and they refuse to do anything about it. I cannot fathom why LG allows these types of challenges to continue. Oh wait - yes I do - we, as consumers, continue to buy their products so they keep making them this way. I wish LG would have honor and integrity in their business and fix the circuit board and dryer drum challenges that millions of people are having.

It has almost too many settings to make it user friendly. The moldy smell does not exist like it did with my Whirlpool front loader. It washes very quietly as long as you evenly load it. The dryer is much more complicated to use.

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

I had the identical problem to someone else on here. We bought the LG French Door Refrigerator from Home Depot and the little hinge on the top of the door broke off and the door was constantly staying open. We just lived with it because we had previously had a problem with a new LG washing machine and nobody in the area would service it! I was told by a serviceman that LG didnt pay them for warranty work and although I dont know if that is true or not. I do know that I couldnt find a serviceman to fix the washing machine, which we eventually disposed of, even though it was less than a year old. Anyway, we moved from that house and happily left the beautiful LG refrigerator with the broken door hinge and lo and behold, the new house that we bought, had the same refrigerator and shortly after moving, the hinge on one door broke on that one too. LG definitely seems to have a quality problem with their appliances and I wouldnt buy one again.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

I did not look up reviews before I purchased this refrigerator, I wish I did! On the upscale price of closer to the $3000 mark, I feel I got a lemon. I loved the look, style, features, and all the different slide out drawers and compartments. I was sold! This is everything I could want in a refrigerator. Then came the disappointment... In the first year, it was getting ice build up on the inside of the refrigerator. Repair said it some kind of software problem, wasnt programmed correctly or something. It is the second year I have it, it will be in November 2016 two years old. Not working again, repair tech says this time the compressor is SHOT!!! REALLY that is the heart of the unit, in two years.So it is under warranty for the part but not the labor. So it will cost $450 to fix. On Tuesday they were supposed to expedite the part. Its Saturday and Im still waiting. I thought expedite meant send it NOW! I wrote a few emails to LG, they responded, Were sorry for your troubles and inconvenience. We have sent your concerns to complaint dept. Blah blah blah. Wont ever buy another LG product.

The LG will not spin clothes dry enough. Uses too much water rinses everything twice. Constantly off balance no matter how many or how few clothes you are washing. Very unhappy with this product. Dryer is ok.

Bought my refrigerator in January of 2019. Compressor went out in Nov 2020. LG replaced, now June 2020 unit will not cool, A and E come out and tech recovers freon and recharges and says if unit doesnt cool down in 24 hrs it will have to be replaced, called LG and they said we need to make three attempts to repair it with A and E talking to their tech support!!! In covid 19 pandemic and LG wants to train people in and out of peoples houses after A and E said it could not be repaired, company is a complete joke!!! Do your homework before you buy LG anything.

Purchased a LG Refrigerator from Home Depot in July of 2012. Within probably a month, I had to call the company and have them come and service the freezer as it was completely frosted up. I did not find the person on the phone to be polite at all and pretty much implied that I had done something to make the freezer frost up. That problem was fixed and I have not had any further issues with the freezer. However, the plastic shelves are pretty much all broken as well as the plastic drawers. I called the company on two occasions to complain about this and once again I felt that the phone staff were very rude. I told them that all the shelves were broken so they sent me one shelf. Doesnt do me much good as they are all broken and some of the support for the shelves to sit on are also broken. I would never, ever, ever purchase a LG product again. Their support staff not very polite or helpful and the product is horrible.

Unfortunately, the compressor broke on my LG refrigerator. I filed a claim and it took them roughly two weeks to fix it. They couldn’t send anybody out and the day that I had it scheduled, the guy cancelled on me at the last minute and said that he got the wrong part. So me, my husband, and my little baby were living out of a cooler for two weeks because no one could fix our fridge. I was super upset because it was a brand new fridge that we bought and it was four years. Eventually, they fixed it but I still feel that it doesn’t cool that great. Then they told us that we should only be keeping it 40% full, which is ridiculous because you don’t buy a fridge to only keep at 40% full or it’s not gonna work properly. But that was what the technician told us. We’ve had ongoing issues with this, too. All the little baskets that you can put the milk or sauce containers on are breaking off because the plastic is so brittle and there’s a weak point in it. The design of the plastic is not well-designed. When you spent $2,000 on a fridge, you don’t expect in four years that the containers on the door that you should be able to store things in, are gonna break off. Then the replacement is $90 and when I read all the reviews, people are saying not to even bother replacing it because it’s gonna break again. So, my husband and I decided that we’re never gonna buy an LG again.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

Purchase a French door refrigerator a year ago. 11 months in I called concerning loud noise. I was given a email to figure out how I can fix it. They never sent no one out. Needless to say refrigerator still continue to make noise after I tried to do what video suggest. A month later noise continues caked back, and I was quickly reminded that my warranty had expire. I explain the issue never was fix, before warranty expired. Was able to speak with supervisor and was told to verify proof of purchase and she would take care of it. Its been a week and no called. Now this morning the refrigerator has stop working all together and still making noise with errors displaying on door. Notified and they did not want to help. Someone suppose to call me back in 30 mins. Its been an hour no call. Food is defrosting as we play waiting game. I am so disappointed. Nice refrigerator, but only good for 11 months with no help of getting it fix.

Originally, I purchased the front load LG but realized that I couldnt soak clothes. I gave it to someone in need and purchased the LG WaveForce top loading. Wish I would have read reviews before buying. I cant get through one load without the machine being UE. Water will fill the machine as it tries to self-correct - what a waste of water! I cant leave the house and more specifically, I cant leave the laundry room (Im typing from the laundry room). It takes a couple of hours to wash one load of clothes. Water is never hot.The sink right next to the washer has hot water but I can barely get lukewarm for washing sheets and towels. Soaking clothes - well once I set it on soak and as soon as the machine filled, I turned it off, thinking it would soak until I restarted the washer. Wrong! The water slowly drains out. Next machine will be a top loading inexpensive washer like i use to have. GIVE ME BACK A SIMPLE MACHINE THAT ACTUALLY WASHES WITH MORE THAN A GALLON OF WATER!

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

I have only had this product for 6 months and not only will it not run but the tech came out to look at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG cant provide the parts for their products, then they need to replace their faulty machines!

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

We have had our LG Microwave for about 2 years, but today it started on fire when I went to re-heat up two slices of pre-cooked bacon. Pretty much as soon as it started, the right side wall started on fire! We opened the door and unplugged it. We are very disappointed with the quality of this microwave, model LMC0975ST. We have purchased two LG refrigerators for homes, two LG televisions and they have all been great, but not the LG microwave. I know this is a new technology, Smart Inverter, LG has claimed to put into these microwaves, so I can only speculate as to whether or not this had anything to do with the fire.

We have had this refrigerator for 5 years now. We have had no issues over that time. It does a decent job of keeping food cold in every section. It has a large bottom freezer that holds a large amount of food. The ice maker has been flawless as well.

I purchased a LG Refrigerator in April of 2013. In January of 2015 the unit stopped cooling. After having two technicians come out, one saying the circuit board needed replaced and the other saying there is a leak in the unit, both indicated parts and labor would be $800 per issue (not sure which to choose) and may not take care of the problem. After 11 calls to lg customer service and several online chats, they determined there is nothing they can do to help or compensate for my loss of a 2 year old $2,059 refrigerator. Lg has the worst customer service I have ever dealt with. I will never purchase another lg product!!

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

Bought this $2600.00 LG refrigerator 1 1/2 years ago and of course it breaks 6 months after warranty expiration. Theres only one servicer in our area. They came to diagnose the problem right away the week before July 4th and company is coming. They ordered the parts from LG but after no contact with them for days we finally called them and they inform us that the parts (Compressor and board) are on back order for 4 weeks (JULY 21st). The back order date is four weeks out!! And we lost over $50.00 in food. Thank god it wasnt more!!We had to buy a Samsung floor model (Cheaper) to get us by and not lose more food. Every time I call to get an update because no one calls us back, I get a foreign speaking person I can hardly understand and placed on hold for 10-50 Minutes!!! I have been told that there are at least 9 people in our area (Valdosta Ga) with this exact same issue with their LG refrigerators!! This is not acceptable! There are a few in a worse circumstance than us, such as an elder couple that just had open heart surgery and no refrigerator now! A single mother with 5 children to feed. Now the only service company in our area doesnt seem to know where the board is and LG says it was delivered! The service center DDD in Albany/Adel says they use a different vender Marcone and it is on back order with them not LG?! WTH!

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

Updated on 08/12/2019: I reported this product problem previously and a week later, received a response from LG saying they would do something about it. I sent the info next day and 4 days later they responded that they cant find the number. I respond again same day, now three more days go by. They still cant find the number so I send model and serial number again (from the sticker inside refrig). And I added that this is a refrigerator, our food is spoiling, please call me (and gave my number) as if it was your familys food. FIVE days more, another message, We still cant find the number.It took me 6 minutes to find out the first three digits of my model number meant LG Electronics. Youd think two weeks would be enough to find the rest of the number. I would send a picture of the product label if there was a way to do that. If they really wanted to fix this problem, they could have called me and we would be this far in 10 minutes, not two weeks. I got sick last night, and it was probably spoiled food. Im 76 with a heart condition. There are so many facts to give here that it sounds like Im ranting instead of just giving the details. Maybe thats their strategy. Take the money, stall and make excuses until they stop. But I wont. I was using private mail so they could work fast and do their job. For some reason, some department at LG is just as bad as Sears. I know how to broadcast that.Original Review: $2200 LG made refrigerator completely fails after 18 months. Stops cooling/spoils food and almost new. Technician tells me its a known problem affecting 1000s of products. This is a brand I had trusted. Am told I need a board and possibly a compressor. $1000. I will ask them to fix it and will spread the word on what they do.

Bought this top-of-the-line LG April 2013, 10 year linear compressor. Compressor died after a year and 4 months, they cover the part only which requires almost $500 in labor. Talking to LG, I believe takes you to a foreign country phone bank. They are no help at all. They kept asking when I bought it and I said, You have the information. I filled out the warranty card. They said, That doesnt go to us, and admitted that the warranty cards go to a third-party. In other words they sell the information obtained on the so-called warranty card. I finally found the receipt in my tax file, otherwise wouldve had no warranty at all. They covered about $380 in parts. $600 of food spoiled and all that labor on a new $3000 refrigerator.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

Was a good refrigerator till the compressor went out. Been out for over 3 weeks and we received a new compressor but when the service tech came out to repair the refrigerator he noticed the wrong compressor was sent. Now we wait again.

Bought an american fridge freezer on Aug 1st 2014. From delivery the appliance didnt work. Phone lg. An engineer came out, had a look and said it needs a new circuit board which would take a week to come. So waited a week and nothing. So I rang lg. Ohhh very sorry, forgot to order the part. We will order it now, which will take a week. Yep another week. So a week has passed and engineer turned up this morning with the part, only to find that its the incorrect circuit board. Absolutely fuming isnt the word. So rang lg, and they have given me a code to take to the store where I bought it from for it to be replaced. So I did, only to be told that lg should have replaced it, not them. So I dont even know if and when Im going to get this resolved.

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

My LG dryers drum broke after 5 years of use. The welded seam had broken causing the famous thump that LG is so well known for and wont support. I suggest none buy LG products so that they learn then customer support of bad practices in manufacturing is resolved and they service their customers complaints. Their customer support is full of words but will not resolve the claims against them. DO NOT BUY LG PRODUCTS.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

I have had nothing but problems since purchasing this washer from Home Depot. First it was emptying the little filter all the way down on the left side of the front of the washer. If all the water was not out it took hours for it to empty, even the smallest amount of water. Now, yesterday and today the washer cannot seem to even wring out a couple towels. I had to remove a small scatter rug yesterday soaking wet and place it rolled up in a towel in the dryer until the washer decided to finish the load of laundry, then putting the rug back in the washer to be wrung out before returning it to the dryer. Today I put a couple bath towels, not thick ones, ones I use around the house, and a small scatter rug about 2x3 ft, and now the door to the washer will not open, at all. I waited over an hour, tried to open the door again, the washer will start and water will run, which I immediately stopped, when the water begins you can hear the click for the door, but when the washer is stopped, the click for the door does not happen - so I cannot open the door. This is a horrible product, and I am so very sorry I did not get my Maytag washer that I have had in the past - with no problems until the day I replace it. On that day, the person delivering my new washer asked if he could have my other one for his home as it was still working. I only wanted a new washer and made the horrible mistake of purchasing and LG PIECE OF JUNK - NEVER AGAIN AND I WILL WARN EVERYONE NOT TO DO SO INCLUDING MY 5 DAUGHTERS.

Brand new LG washer & dryer arrived in less than perfect operating condition. LG could not care less. This is a really arrogant uncaring horrible outfit to deal with. They tell you their rules as they go along. You are treated like dirt and end up spending good money to be bullied by this dysfunctional bloviating giant. DO NOT BUY LG PRODUCTS unless you want to buy headaches. Cannot get service from them. It is almost 2 months since we got these malfunctioning machines and the service outfit has been here once and accomplished zilch. Getting them back is an exercise in futility. LG IS AN OUTFIT TO AVOID. Home Depot, where we purchased this junk should also be avoided. No one home to help a dissatisfied customer no matter how right one may be. Im sure Ill end up in small claims court.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

First, we purchase this refrigerator IMXS30776D is 2016. This refrigerator is barely three years old and $2800.00. This refrigerator has had all part replaced (the compressor twice). The technicians from A&E Factory Service deemed our refrigerator non-repairable. We called LG to see if we could get a replacement or refund. They said they needed information from the technician at A&E to confirm our refrigerator is non-repairable. Three weeks later, we have been passed back and forth between LG, SEARS the A&E. We made another attempted today to find out a status and were passed to SEARS Warranties department. They pretty much told us, No we are not replacing or refunding the refrigerator. I will not buy another LG refrigerator or any other product that LG makes. I will also pass on my experience to everyone I know and those I see shopping for refrigerators (Best Buy, Lowes, Home Depot which I frequently shop). Stay away from LG refrigerators!!!!

Less than 2 years old. UE message regularly, takes a very long time to finish a cycle on speed wash, only Methesula could attempt a different cycle. But I can live with all that - now it is leaking from inside. This was a terrible mistake and definitely a piss poor machine. I am 50 years old and I have never had service this bad from a washing machine.

LG is supposed to be one of the top-rated for reliability but Im disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and Id throw stuff out. Id reset it and the fridge would work for a little while then the same thing would happen.The contractors that came were good but the first repairman didn’t fix the problem. I told the service repair people that the guy told them that a part needed to be replaced and to order that part. It turned out they did not order it. So, that delayed everything a lot ‘cause they didn’t do what they were told and they didn’t listen to me. The second repairman who was an authorized LG service guy told me that the first guy diagnosed it wrong. The second guy figured it out and fixed it. The refrigerator is working fine now but its making a little bit more noise than it ever has.

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

In 2005, I purchased the LG WM1832CW washer and from the beginning, I got an OE error code which indicates a motor overload. I had a service contract and Best Buy was great in sending a repair person to troubleshoot and ultimately replaced the motor. We still have the occasional OE code, but LG told us to reduce the amount of detergent and always use high-efficiency detergent.The smell started and there was a black mold around the front tub seal and smelly clothes. Initially, I thought that the smell was due to sweaty football gear, but it continued after the season. We have used vinegar, bleach, you name it, yet it still smells.Now, Ive had two leaks that flooded my laundry room and I cant find the cause. My guess is that the front door seal is not seating properly every time.

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

After 1.5 years the refrigerator does not work! All of my food is spoiled & frozen foods are thawed. Service man came out & just for labor $465 on top of the 2,700 I spent on the refrigerator 1.5 yrs ago. Customer service is a joke!! Theyre unwilling to do anything for me. My old refrigerator lasted 30 years. I shouldve bought another whirlpool!!! Basically LG is selling piece of crap products to continue making a profit off of people every time they break. DONT BUY LG!!! I wish I wouldve seen these reviews before buying!!!

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

We love our fridge with its fancy second door that opens but keeps the whole fridge cold. The second door was a big factor for us purchasing as well as being a nice fridge despite being side by side since French Door fridges were low on our list. We had an issue with our water line that took a few months to resolve. Support scheduled service without telling us the day then saying that would contact us. Overall happy with our fridge, especially now that we can FINALLY drink the water cold from the fridge since it was finally fixed and it tastes like the rest of the house.

I purchased the LG top load washing machine model WT4870C only two months ago. It kept giving this unbalance code and no matter what I tried it stopped. LG did a over the phone diagnostic and informed the repairman what was wrong with. I also told LG and the repairman over the phone it looked like the drum seam was splitting. They totally discounted what I said, and a week later the repairman showed up with a number of parts. He took one look and said the drum (tub) was splitting apart. I called Lowes but the only way Lowes would give me my money back or replace it, was if I got a return authorization number from LG. My concern was that I just got a lemon and wanted to avoid a bunch of repairs. I wanted a new one. LG executive department said she could not give me a return authorization until I gave the repairman a chance to fix it. I was not happy but I said Id do it. Then, I thought I would check the LG recalls. It seems that this drum problem was not new. Then, I got into the consumer affairs comments and couldnt believe all the different types of problems LG washing machines were having! Repair after repair! Serious issues... flooding?! Traveling across a room! Im afraid to have it in my home! Im already having nightmares. I will use every means I can afford to try to get my money back and buy a different washer. Open to any and all suggestions. Thanks.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

I have an LG top load washer model #WT5101HW. The dimes or pennies get caught in the space between the drum and agitator.

The LG dishwasher is the best dishwasher I have used so far. The dishwasher has a wide LED which allows me to check the status and the remaining time of the washer. It has longer and wider space between the compartments which allows the washing of big pots and any shape of plates. The noise levels are low which has always been a concern for me.

We recently purchased an LG gas range. We paid more and got the higher-end model. Like other people have reviewed is very dangerous. You bump into the knobs and the gas leaks out you dont know it happens unless you smell it or you hear the clicking. LG needs to do something about this Dangerous gas oven.I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. Its crazy. If you have little children around its very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. Thats another problem. I added a photo with three of the knobs off, doesnt that look like **.

I purchased an LG electric oven range only four years ago. After 2 year two of the burners gave out. After calling customer service; they came over, charged me $250.00 and replaced control panel. This was without any diagnosis. Exactly one year later the burner gave out again. After calling their customer service and talking with technician, they offered another service call and replacement for $250.00. Their reason there is only 90 days guarantee on the parts. Very unfriendly and not willing to accept the an oven and the part that is replaced by them should last longer than one year. They offered I can purchase their warranty for $450.00 and the warranty lasts for one year. It is like their only reason is to ask for more money from consumers without making sure they are happy with the product.

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

My LG washer (WM2140CW) is 8 years old and making a funny noise. I call a few repair services and they stated they cant get parts for LG, I had to deal directly with their network. I found the number for support in my area (Ottawa, ONT) and called. No one answered and I left a message. I did not get a callback so called again, same message service, same no response. After numerous calls I gave up. If a company is going to restrict trade by limiting their replacement parts they better have a good service. LG missed the boat, I will never buy a LG product again, nor should you. Fair disclosure, the washer worked fine for 8 years, its the support network that is broken.

Our refrigerator went out about 3 weeks ago. We had one repair technician come out who said the compressor and motherboard needed to be replaced. He ordered the part and 4 days later came to do the repair. Upon disconnecting the compressor, he said there was something else wrong with the refrigerator as there was no Freon in the system. He indicated that either the evaporator was bad or there was a leak in the line. He said there should have been Freon in the system when he disconnected the compressor, but there was none. He indicated we needed to contact LG to have them send out one of their service technicians to complete the repair. That is when all the problems arose. LG issued a repair order and a new technician called us. When he learned that another technician had opened the refrigerator to change the compressor, he said he would not touch the refrigerator. We call LG back and requested the work order be directed back to the original technician at our request, but to our dismay, the technician said he did not have the equipment to do the repair. Since then we have been trying to get in touch with LGs executive services and they saying they will call us back if we get disconnected. Sure enough, when they attempt to connect us to their Executive Service group (about 2 or 3 times), we get disconnected and have not received a call back.We contacted several companies that LG has referred us to call and found one that said they would come out and evaluate the refrigerator, but we needed to get a work order from LG assigned specifically to them for them to come out and work on the refrigerator. We are still waiting on LG for that work order. What else can we do?

Bought our LG for $1,700 in Nov. 2005 from Carls Appliances, Fairfield, NJ. It broke piece by plastic piece the first 6 mos of use. Clip broke that keeps left door shut. Drawers snapped off. Freezer leaks uncontrollably forming 1/2 inch thick slab of ice on bottom of freezer. Light inside on top of fridge so hot it warped entire light casing & recently burnt a hole in the plastic cap on an almond milk container kept on the top shelf! - (the light is being repaired by LG in 2 days because they lost a class action suit for knowledgeably selling defective refrigerators that could cause fire.) a recall that we (as a registered purchaser) were not notified about by LG.

I purchased a new washer and dryer from Home Depot in June 2019. The washer broke in October, 5 months old. I called LG customer service on 11/4/19. The sent a repair man out the following day. He needed to order parts, and said they would arrive the following Monday. I waited a week and no parts. I called customer service again and was told the parts were on back order, so they request a defective replacement. I called a week later, and was told the request was denied as the part was shipping and would be in on 11/26. I called on the 26th and was told the parts were still on back order and that they were referring it back to defective replacement department and they would contact me. I called again today, 11/29, and was told she could not see that it had been referred for replacement and that I would need to call back Monday morning. So far it has been almost a month with no resolution in sight. Although after reading some of the other reviews, I may have months more of waiting.... Customer service agents are outsourced and speak very broken English. They are very unhelpful and they have no managers to transfer to. They do excel at giving you the run around though! This was the most expensive washer I have ever purchased. I am very disappointed. Side note, the dryer was broken when the delivery guys first brought it out, so they took it back and Home Depot had to order another one.... Thank goodness the delivery guys knew what they were doing, or I most likely would have been dealing with the dryer from day one.

Ive had a tech out 4 times already looking at my fridge that is only 8 months old. They replaced a compressor still not working. Now replacing two evaporator and maybe it will be fixed. Its been 6 weeks since my fridge has worked. How long is a person supposed to live out of a cooler after spending 2600 dollars on a fridge and it didnt last 8 months before going out. To people they sent out to repair it are screwing me around like Im not a big enough money making job to worry about. I call LG and they are totally useless. I should just talk to a brick wall I may get more out of it. Totally frustrated and cant get a hold of anyone higher up to talk to. I will never buy another product from them again.

I bought a LG refrigerator in 2012. I bought an extended warranty which carries me into 2017. I am so glad I actually bought the warranty because I am having a nightmare of a time with this crappy fridge. It started with ice build up at bottom of freezer then it stopped cooling and freezing. I called HHGregg whom I bought it from and they send a company to repair it. It took three weeks to get a part. Spoiled food and borrowing a small fridge to keep from spoiling more food. It has been two months and it is going through the same problem again. Do not buy this brand of appliances. Read the negativity about it and how bad LG is with its products and customer care. Im surprised no consumer organization has gotten involved to investigate this company.

We bought a new LG French door refrigerator model LFX28978ST from Sears. The refrigerator is under warranty - 7 year for sealed system and 10 yr linear compressor. We had enjoyed the refrigerator until it stopped generating any cool air in Jun 2016. We had contacted LG support, and LG technician came out 6 times to fix the same cooling issue. Every time the fix only lasted 2 days to maximum 10 days. The LG technician had been telling us the cooling issue is not fixable; however, LG corporate insisted its fixable. LG corporate also said they will continue to fix the issue with no consideration on the number of attempts! Anyone with common sense agrees 6 attempts is more than enough to prove its not fixable!When we suggested there is lemon law to protect consumers from repeated same issue; LG corporate said the law does not apply to appliance. LG corporation does not care about customer satisfaction and does not honor their written warranty. Its unfair for consumers to take this nonsense from big corporation. Where is accountability? Never buy LG again.

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

I bought a LG front load washer, at the most, five years ago. It started making a horrible sound when it spun. My repair guy accurately referred to it as like a train. He said that the main bearing has gone out. He told me to get a Whirlpool next time. I asked him if he has seen problems with the LG washers and he said yeah, they arent lasting as long as they should. Given that I am out of work and also cannot get to a laundromat, purchasing a washing machine is not something I look forward to doing. So we are going to keep using it until it completely freezes up. I am extremely disappointed in LG and just hope the LG dryer will continue to function.

I have had less than acceptable experiences with this fridge since we purchased it Feb. 27, 2012 from Home Depot. Soon after our purchase, it started making really loud grinding and lawn mower noises. They would last for a week, and then stop. At first, we thought it may be normal, but as the problem persisted, I called to have someone help me understand what was happening. They said it was buildup of frost, and explained what to do. Long story short, it kept happening, and finally our freezer drawer stopped suctioning. Someone came out, and everything seemed to be ok, and now it is happening again. Freezer door is not closing on its own and soon we will have the same problem. I called LG they want almost $400 to send someone out! Last time I had to send my receipt, the printed order from Home Depot and had several case numbers just to get it repaired. We have a fridge in our garage that is 20 years old and it works perfectly fine, but has rust on the doors and shows its age - which is why we bought a new product, supposedly better, but very disappointing. I will not purchase another LG fridge again.

We were looking around and doing some research a few years ago when we bought our first LG fridge. And in that process, we found that we liked the design and the products that they offered. But our most recent refrigerator has been nothing but a nightmare. It keeps failing constantly. And now, LG’s saying they won’t replace it unless I have the original receipt. So now, we’re stuck with a broken refrigerator till I can potentially find a way to get a receipt. I’m extremely likely to go to a different competitor after this experience. We really enjoyed the product, and they were aesthetically pleasing, but a refrigerator’s supposed to refrigerate things.

I have an LG front load fairly new machine and I absolutely hate it. I loved the fact its suppose to save money as it is and helps the environment. I have had the machine 5 years now. The only thing I like is the lights during the washing procedure. I was looking for efficiency but there is nothing efficient about a heavy soiled load of clothes taking over an hour to wash. The machine does not let you soak or pre soak clothes. With muddy clothing, sometimes things need to soak. The machine smells like mildew or mold all the time. The rubber seal is disgusting to look at and clean. Not sure who came up with this brilliant machine but I think its awful. There is barely any water on the clothing when washing. I dont like it at all and with it being 2,000 I feel like I got ripped off. My dryer is a Samsung steam or dry dryer. Never lost an article of clothing in it. The dryer works great. So far no issues.The machine takes forever to wash. The clothes dry quick because they barely get wet. But they do spin fast. I hate the fact there is still pet hair on my uniform pants and some types of fabrics which really makes me mad. Also I cannot soak soiled clothes. The machine drains out any excess water. I am so not a fan of this machine. I am so annoyed with it. I would trade it off for an older top loading machine in a heartbeat.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

Our LG clothes washer is consistently - awful! Clothes come out ‘stiff and unwashed. For example, a folded handkerchief comes out of the wash still perfectly folded. Terrycloth towels come out stiff and scratchy instead of soft and relatively fluffy. Most of the time, some parts of a pair of pants, for example, are not even wet when the wash is done. The problem, I think, is lack of water. It is impossible to get enough water into the (front-loading) machine to properly wash clothes - even when the extra water option is used. Way back when I lived in military barracks and used front-loading washing machines, the water level was generally a third to half way up the front window. Not so with this LG machine. I really regret buying it.

This washing machine will not get anything clean. Had it about 2-3 years - what a piece of junk. I have never seen a washing machine in my 68 years of life that would not get something clean. This is a top loader, direct drive, true Balance. I totally believe this machine should fall under the Lemon law.

My refrigerator hasn’t worked for almost 3 weeks. When I call them they say they are still looking for someone to fix. They act like they could care less. Very frustrating and disappointing. I have a friend that brought me an old Kenmore he had in his garage and it’s still going strong. After 2 years of me having purchased my LG the ice maker quit. Now 2 years later it quit cooling altogether.

Never... Ever... Never will I buy another LG washing machine it is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. My water bill is high because the machine continues to fill and spin... fill and spin. You cant leave the house when washing clothes because you need to babysit the washing machine. It is the worst machine ever. I will never buy another LG product because of it. We will have owned it 2 years this coming June. It was been completely replaced once. Computer board replaced once, and worked on three additional times. NOT ACCEPTABLE. DO NOT BUY LG.

The fuse blew in my fridge. Unfortunately, it is soldered to the motherboard. I called LG and they refused to give me a part number to replace the motherboard. They said only a qualified tech could order the part, which means BIG $$$ for the part and BIG $$$ for service and repair. All this for one inexpensive little fuse!!! I will NEVER buy LG again!!! Nothing!!! There are LG motherboards on eBay but I am unable to purchase one because they refused to give me the part number!

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

It is customizable to meet the needs and time that I have. It does a great job with every fabric type. I like the speed wash function when time is an issue. The choice to have or not to have music and the decibel too as a choice is appreciated for completion of a load.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

We bought a top load LG Direct Drive Inverter HE washing machine almost 18 months ago. The washing machine was supposed to be efficient on use of water and electricity. From the beginning we have not been able to complete ANY load without getting UE (uneven load) multiple times. The washer has been checked for level and balance and even with just an empty load it continues to get an UE code. Water usage has gone up as it never completes a load without going in UE mode multiple times. Electricity use has gone up. We cannot leave this washing machine and never expect for the load to complete. All settings have been tested and it makes no difference if a small or large load. WORST washing machine we have ever owned and will never buy an LG again. We were told when we purchased it from Home Depot it was a top of the line. It will be getting junked out this week and we will be purchasing another machine. Not LG and not from Home Depot. Apparently this is a known issue but there is no resolution and no compensation for those of us that have battled these machines over the last 12-24 months or longer.

I have owned $2000.00 refrigerator for 4 months. It started making noise. Tech informs me that I own a LG made in Korea and it needs plastic fan parts replaced. I thought and was led to believe I was buying American Sears Kenmore, not a junk new word for Korean junk. This $2,000 was a sale price reduced from $3,600. Imagine how they do this junk, that’s how. Oh well, buyers beware. Read the inside and every tag on every item. I paid Lexus price for Kia quality.